Staff Training Jobs in Hyderabad

Associate Administration / Front Office Location: Hitec City, Hyderabad, Telangana Experience: Minimum 3 Years Employment Type: Full-time Job Summary We are looking for a dynamic and well-organized Associate Administration / Front Office to oversee front desk operations and support administrative functions. The ideal candidate should have a strong ability to multitask, communicate effectively, and ensure smooth day-to-day operations within a corporate office environment. Key Responsibilities Manage front office and general administrative operations to ensure a well-run and professional environment. Schedule inter-departmental meetings, coordinate with staff for availability, and handle logistics including refreshments and necessary materials. Handle the calendar and travel arrangements for the management team including hotel bookings, meeting room setup, and arranging A/V equipment. Organize and maintain company documentation, internal records, and files. Handle confidential and sensitive information with professionalism and discretion. Assist with office budget planning and track expenditures and vendor payments. Support HR and Admin teams with organizing training programs, team events, and onboarding/offboarding activities. Coordinate daily housekeeping and maintenance tasks; liaise with facility and external service vendors for smooth office operations. Provide administrative assistance to various department heads and ensure their operational needs are met. Prepare reports and presentations, maintain office inventory, and support audit and compliance documentation. Requirements Educational Qualification: Bachelor s degree in Commerce, Arts, or related field. Experience: Minimum 3 years in a front office or administrative role. Skills: Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) is mandatory. Excellent verbal and written communication. Strong organizational, coordination, and time-management skills. Positive attitude, professional demeanor, and ability to multitask. Prior experience handling confidential and executive-level support will be a plus. Preferred Attributes Exposure to corporate front desk/administrative support in a tech or enterprise environment. Quick-thinking and ability to independently resolve day-to-day office issues. Well-versed in coordinating with vendors, staff, and third-party services. Qualification : Bachelors degree in Commerce, Arts, or related field.

About Us: Infor is a global leader in business cloud software, providing industry-specific solutions to customers worldwide. We help organizations manage digital transformation, leveraging cutting-edge technology to improve their operations. With a focus on industry suites, data science, and integration, Infor is trusted by over 60,000 organizations globally. We are seeking a Senior Database Administrator to join our dynamic team, where you will be responsible for the management and optimization of our database infrastructure, as well as implementing automation solutions on AWS. A Day in the Life of a Senior Database Administrator: Database Management and Maintenance: Oversee and maintain multiple databases, including PostgreSQL, Cassandra, MSSQL Server, and OpenEdge, ensuring their optimal performance, security, and reliability. Automation Strategy Implementation: Design and implement automation strategies to streamline database processes using AWS CLI, scripting languages (e.g., Shell, Python, PowerShell), and other tools, minimizing manual errors. Cloud Database Management (AWS): Deploy, manage, and monitor databases on Amazon Web Services (AWS), including services like Amazon RDS, Amazon Aurora, EC2, and S3 storage. Backup, Recovery, and High Availability: Develop and implement comprehensive data backup and recovery strategies, disaster recovery plans, and high availability solutions using AWS services. Performance Tuning & Optimization: Conduct performance tuning and optimization of database systems to ensure they can handle large datasets and support high-traffic applications. Security Implementation: Design and enforce security protocols to protect sensitive data, including firewalls, encryption, role-based access control, and ensure compliance with security standards on AWS and Azure. Collaboration & Guidance: Collaborate with development teams to integrate database systems into applications, and offer best practices on database design and implementation. Database Schema Management: Manage and implement database schema updates and version control. Monitoring & Reporting: Monitor database performance metrics and create reports to identify trends, potential issues, and suggest improvements. Mentorship: Mentor junior database administrators and provide guidance on day-to-day database operations. Technical Documentation: Write and document technical runbooks, processes, and procedures for consistent database administration. Database Maintenance & Patching: Perform monthly consolidated maintenance during office and after-office hours, including patching, updates, and upgrades on database resources. Required Skills: PostgreSQL Expertise: In-depth experience in managing and administering PostgreSQL databases, including performance tuning, backup and recovery, and security. MSSQL Server: Hands-on experience with MSSQL Server for daily database activities and performance management. AWS Cloud Services: Strong experience with AWS services like RDS, EC2, S3, IAM, and the AWS CLI for deploying, managing, and scaling databases in the cloud. Automation & Scripting: Proficiency with automation tools and scripting languages like Shell, PowerShell, and Python to automate tasks and processes. SQL Proficiency: Strong knowledge of SQL and the ability to write complex queries for performance tuning and debugging. Database Migration & Replication: Experience with database migration and replication processes. Database Architecture: Excellent understanding of database architecture and design principles for high-performance systems. Educational Requirements: A Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Communication & Collaboration: Strong communication skills to collaborate with cross-functional teams and guide junior staff. Preferred Qualifications: Automation Tools: Experience with Ansible, Puppet, or Chef for database automation. Other Databases: Familiarity with MSSQL Server, Cassandra, OpenEdge, and other database technologies. Compliance Knowledge: Understanding of government compliances like GDPR and HIPAA. Monitoring Tools: Knowledge of monitoring tools such as Monocle, Sumologic, Splunk, and CloudWatch. Industry-Leading Solutions: Work with a team that builds cutting-edge cloud solutions for diverse industries. Collaborative Environment: Join a team that encourages knowledge-sharing, innovation, and growth. Career Development: Continuous learning and career growth through mentorship and training. Competitive Compensation: Enjoy a comprehensive benefits package and competitive salary. If you are an experienced Database Administrator with a passion for AWS, PostgreSQL, and automation, apply today to be a part of Infor s global team driving digital transformation! Qualification : A Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

Job Summary The Corporate Accounting Trainer is responsible for designing, developing, and delivering high-impact technical training programs focused on accounting principles, financial systems, and regulatory compliance. This role combines deep accounting expertise with strong instructional capabilities to enhance the technical competencies of our financial teams. Key Responsibilities Training Design & Development Design and develop comprehensive technical training curricula for accounting processes, financial systems, and compliance requirements Create engaging training materials including presentations, handouts, and practical exercises that effectively convey complex accounting concepts Maintain and update training content to reflect current accounting standards, regulatory changes, and internal process updates Develop assessment tools to evaluate learning effectiveness and knowledge retention Training Delivery Conduct in-person and virtual training sessions on accounting principles, financial software applications, and internal controls Deliver new hire orientation programs covering essential accounting procedures and systems Facilitate advanced technical workshops for experienced staff on complex accounting topics Adapt training delivery methods to accommodate different learning styles and experience levels Program Management Assess training needs through consultation with department heads and analysis of performance metrics Track and report on training completion rates, assessment results, and program effectiveness Manage training schedules and coordinate with departments to ensure maximum participation Evaluate and recommend improvements to training programs based on participant feedback and observed results Maintain detailed records of training activities, attendance, and certifications Technical Support Provide post-training support to reinforce learning and address specific questions Create quick reference guides and job aids for common accounting procedures Collaborate with subject matter experts to ensure technical accuracy of training content Stay current with accounting standards, best practices, and industry trends Qualifications Required Experience Bachelor's degree in Accounting, Finance, or related field Professional accounting qualification (CPA preferred) Minimum 5 years of accounting experience in a corporate environment Demonstrated experience in training delivery or adult education Advanced knowledge of accounting principles, standards, and regulations Proficiency in financial software and Microsoft Office applications Key competencies for position and level Technical Expertise: Strong foundation in accounting principles and practices Communication: Clear and effective verbal and written communication Leadership: Ability to guide and influence learning outcomes Innovation: Creative approach to training design and delivery Analysis: Strong analytical and problem-solving abilities Adaptability: Flexible response to changing needs and environments Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Excellent presentation and communication skills Strong instructional design and facilitation abilities Ability to explain complex concepts in clear, understandable terms Superior organizational and project management capabilities Proven ability to engage and motivate adult learners Qualification : Bachelor's degree in Accounting, Finance, or related field

Job Description Role summary IQ EQ Group ( IQ EQ ) is committed to maintaining the highest levels of legal and ethical standards in the conduct of its business, and places the highest importance upon its reputation for compliance with all applicable laws and rules, and for honesty and integrity. The overall goal of the Group Risk & Compliance (GRC) function is to protect the Group brand and to support the successful execution of the Group s business strategy through the delivery of an integrated risk and compliance programme across the Group. GRC aims to support the Board and senior management to fulfil their statutory and regulatory obligations, by helping to ensure compliance with the laws, regulations, principles and codes established by our regulators, and more generally by supporting the effective and continuous development and operation of the Group s risk management framework. The Manager, Group Financial Crime role reflects and supports the Group s continued commitment to combatting financial crime. The role holder is responsible for working with the Senior Manager, Financial Crime Compliance (SMFCC) in a small team within the GRC function dedicated to the development and ongoing maintenance of the Group s Financial Crime Compliance and Risk Management Programmes, reflecting the importance that the Group places on Financial Crime compliance and Risk Management, and in light of the Group s continued expansion. The roleholder is responsible for supporting the SMFCC in ensuring that robust Financial Frime Compliance and Risk Management measures are in place at a Group level and for helping to ensure that employees are aware of the Group s Financial Crime prevention obligations. The roleholder reports to the SMFCC and also works closely and collaboratively with key stakeholders, including Financial Crime Officers across the Group, to drive best practice across the Group in all matters Financial Crime related. Principal responsibilities Support the FCC Function in maintaining the Group s Financial Crime ( FC ) Risk Management and Compliance Programmes in relation to the following financial crimes Money Laundering; Terrorist Financing; Proliferation Financing; Economic & Financial Sanctions; Bribery and Corruption; Fraud; and Tax evasion Undertake periodic reviews of and draft updates to the Group s FC Policies and Procedures, ensuring that they continue to reflect key regulatory requirements and industry best practices Maintain the GFCC Policy and Standards Register and ensure all documents are updated to meet deadlines set Maintain Group FCC lists including those relating to Higher Risk Countries, Approved Regulated Markets, MLROs etc. Promote the culture and practice of Financial Crime Compliance and Risk Management helping to ensure that, among other things All staff are aware of the Group s zero tolerance approach to FC and understand the role they play in combatting it; The Group is aware of the FC risks it faces; and The Group s minimum FC standards and controls are well known throughout the business and embedded in practice. Updating existing eLearning training modules and creating new ones Own the Group FC Training Calendar, ensuring new training modules are developed, updated/in place as required to meet roll out deadlines Deliver and provide ad-hoc training on key FCC related topics to staff across the Group Manage the GFCC mailbox and ensure emails are picked up timely, escalated where required and appropriately filed. Liaise with Horizon Scanning Team to identify and assess the impacts of regulatory change (negative or positive) on the Group s FC Programmes, presenting results and proposed approaches to any changes required to the SMFCC Arrange Financial Crime Network Team calls, prepare packs and follow up on actions arising Prepare internal alerts/blogs on key FC related developments Qualifications Key qualifications and behaviours we expect to see In addition to demonstrating our Group Values, the role holder will be expected to demonstrate the following: Extensive experience in a second line of defence Financial Crime role Extensive experience in drafting and updating Financial Crime related Policies and Procedures Proven experience in creating new and updating existing Financial Crime related training material. Ability to be creative, innovate and produce engaging training content Experience with Horizon Scanning and assessing regulatory change to determine the overall impact and appropriate action that should be taken Deep understanding of and ability to interpret and apply legislation and regulations Strong organizational skills and able to deliver to agreed deadlines Strong attention to detail skills when performing everyday tasks Methodical approach to working and ability to work independently with minimal support Ability to collaborate and influence challenging stakeholders effectively Hands on and collaborative approach, but with appropriate independence of mind and sound professional judgement Solution orientated approach to issue resolution, process improvement and problem solving Consistently demonstrates excellent communication and influencing skills Resilience ability to work and adapt in a fast pace and complex environment and manage multiple priorities. Cultural awareness/sensitivity, with strong emotional intelligence Pro-actively manage own development, encompassing both technical and leadership requirements to a level appropriate to role that supports the IQ-EQ Values Required Experience Education / Professional Qualification University law degree and/or relevant professional qualification Background experience Experience of working in a second line Financial Crime compliance role in a large multi-regulator Group. Company, Product, Market knowledge Ideally possess a working knowledge of both trust and company administration and investor services (fund admin) sectors. Languages Fluent in written and spoken English Computer Expertise in Microsoft Word, E...

IIM - Assistant Manager Experience: 0 - 1+ Year Location: Hyderabad Job Summary: The Assistant Manager- IIT will support the management team in overseeing daily operations and ensuring the efficient functioning of the department. The role requires strong leadership skills, excellent communication abilities, and the capability to manage and mentor team members. Key Responsibilities: Assist in the planning, coordination, and supervision of daily activities within the department. Manage and monitor staff performance, providing guidance and support to ensure high levels of productivity and morale. Ensure compliance with company policies and procedures, as well as industry regulations. Develop and implement strategies to improve operational efficiency and effectiveness. Handle customer inquiries and complaints, ensuring timely and satisfactory resolution. Prepare and analyze reports on departmental performance, identifying areas for improvement and implementing corrective actions. Collaborate with other departments to ensure seamless integration of operations. Assist in budget preparation and management, ensuring cost-effective use of resources. Participate in recruitment, training, and development of staff. Stay updated on industry trends and best practices to ensure the department remains competitive and innovative. Employee Benefits: 5 day working Free Lunch and Snacks Festivals, family day and team outing Health insurance Flexi working environment Company Sponsored certifications Travel opportunities Bonuses- Fixed, variable, project linked, referral etc. Disclaimer: Machint is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Machint is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.machint.com and Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Tezo: Digital & AI Solutions Provider Tezo is a next-generation Digital & AI solutions provider with a proven history of creating remarkable outcomes for our customers. We deliver exceptional experiences through cutting-edge analytics, data proficiency, technology, and digital excellence. Job Title: ServiceNow Developer Key Responsibilities: Development and Customization Design, develop, and customize ServiceNow applications and modules such as Incident Management, Change Management, Problem Management, and Service Catalog. Create custom applications and workflows to meet business requirements. Integration Develop and manage integrations between ServiceNow and other enterprise applications using APIs, web services, and middleware tools. Collaborate with cross-functional teams to ensure seamless data flow across platforms. Configuration Management Configure ServiceNow instances according to best practices and organizational needs. Manage user roles, permissions, and security settings. Performance Optimization Monitor and optimize system performance, troubleshoot issues, and implement enhancements. Conduct code reviews and ensure adherence to coding standards. Collaboration and Support Work closely with ITSM process owners and stakeholders to gather requirements and design effective solutions. Provide technical support and guidance to junior developers and team members. Documentation and Training Create and maintain technical documentation, including design specifications, user guides, and process flows. Train users and staff on ServiceNow functionalities and best practices. Continuous Improvement Stay updated on ServiceNow releases, features, and industry trends. Identify opportunities for process improvements and recommend solutions. Qualifications: Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience: 5+ years of experience in ServiceNow development and administration. Certifications: ServiceNow Certified Application Developer and/or ServiceNow Certified System Administrator (preferred). Technical Skills: Proficiency in JavaScript, HTML, CSS, and AngularJS. Strong understanding of ServiceNow modules and ITIL processes. Experience with ServiceNow integrations (REST, SOAP). Familiarity with Agile development methodologies. Soft Skills: Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work collaboratively in a team environment. Qualification : Bachelors degree in computer science, Information Technology, or related field.

Join Amgen s Mission of Serving Patients At Amgen, you ll be part of something bigger driven by our shared mission to serve patients with serious illnesses. Since 1980, we ve been pioneering biotech innovations, focusing on oncology, inflammation, general medicine, and rare disease.Join us to help make a lasting impact on patients lives while transforming your career. Case Management QA Vendor Associate What You Will Do: As a Case Management QA Vendor Associate, you will play a vital role in ensuring the quality and compliance of global case intake and processing activities. You will oversee vendors, manage case quality, and ensure adherence to regulatory requirements while supporting inspections, audits, and continuous improvement initiatives. Key Responsibilities: Monitor and ensure vendors deliver high-quality Individual Case Safety Reports (ICSRs) that meet global regulatory standards. Act as the US/EU local safety office and primary FDA/EMA point of contact for safety reporting. Provide training and resources to vendors to maintain compliance and quality. Perform quality control reviews, trend analysis, and generate reports on case quality. Manage vendor case processing timelines for adverse event intake, triage, and submission. Support inspections, audits, and CAPA (Corrective and Preventive Action) activities. Assist in Periodic Aggregate Safety Reports (PASR) processes and maintain a state of inspection readiness. Collaborate with local safety offices and attend vendor management meetings. Analyze QC trends and recommend improvements. Support onboarding and offboarding of vendor staff. What We Expect of You Basic Qualifications: Bachelor s degree with 3 years of related experience, or Associate s degree with 5 years of related experience, or High school diploma/GED with 7 years of related experience Previous experience in managing teams, projects, or resource allocation Preferred Skills: Knowledge of global pharmacovigilance regulatory requirements Proficiency in safety case processing and experience with global safety databases Strong communication skills, attention to detail, and experience supporting audits/inspections Proficiency in Microsoft Word, Excel, PowerPoint, Project, and Outlook What You Can Expect from Us Amgen is committed to supporting your professional growth and well-being with a collaborative, science-driven culture and a competitive Total Rewards Plan aligned with industry standards. Equal Opportunity Amgen is an Equal Opportunity Employer and embraces diversity. We provide reasonable accommodations for individuals with disabilities throughout the application process.

Job Description: Store Manager We are currently seeking a highly motivated and experienced Store Manager to join our team. As a Store Manager, you will be responsible for overseeing the daily operations of our retail store and ensuring that all aspects of the store are running smoothly. Responsibilities: - Manage and supervise a team of retail staff, including hiring, training, and scheduling - Develop and implement strategies to increase sales and achieve store targets - Monitor inventory levels and ensure adequate stock is available at all times - Provide exceptional customer service and resolve any customer complaints or issues - Maintain a clean and organized store environment - Analyze sales data and trends to identify areas for improvement - Collaborate with other departments to ensure effective communication and coordination - Stay up-to-date with industry trends and market competition Requirements: - Proven experience as a Store Manager or in a similar role - Strong leadership and management skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced and dynamic environment - Knowledge of retail operations and merchandising techniques - Proficient in Microsoft Office Suite - Ability to analyze sales data and make data-driven decisions - Customer-focused mindset and a passion for delivering exceptional service

Key Accountabilities: Execute application development tasks, coordinate integration services, product implementation and software updates, bug fixes, change requests and application support for assigned systems. Document, provide quality assurance and ensure the system/data integration into the Parexel environment. Maintain appropriate change control and document management techniques. Function as a project team member, technical project manager or IT lead on projects, planning and delivering all appropriate project work and documentation on time and within budget. Provide regular status reports of all activities, plans and problems. Actively work with one or more functional areas within Parexel to align business process with systems and tools and to develop strategy. Impact Analysis, high level design and coding of complex enhancements to the software products and providing technical solutions that conform to requirements. Investigation, development and implementation of technical standards/processes. Work distribution recommendation, tracking / monitoring of staff members in his module / scrum team to effectively meet the project/sprint targets. Also provide support to junior members of staff by mentoring and training in fields of expertise. Analyze complex business and operational system requirements and recommend solution options. Interface with other IT groups to ensure that database, hardware, network, security, quality, integration, support and project services associated with maintained systems are adequate and sufficiently managed. Interact with internal clients to understand the business need, help develop user functional requests and requirements and support the development and execution of test plans. Assist and advise in the development and continuous improvement of IT and IS Global IT standards and methodologies in relationship to application support in the Parexel environment. Keep abreast of industry standards, technological trends and best practices for application support and IT resource management. Skills: Advanced proficiency in application design, development and support. Demonstrated ability to manage projects and to lead geographically distributed teams. Knowledge of standard ITL process. Excellent interpersonal, verbal and written communication skills. Client focused approach to work. A flexible attitude with respect to work assignments and new learning. Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail. Willingness to work in a matrix environment. Java 1.5, J2EE Struts 1.1+, JSTL, XML, XSLT, HTML/XHTML, Servlets/JSP, JavaScript CSS, JDBC, SVN/CVS, PL/SQL, Oracle10g+, Tomcat 5.5+. Requires extremely skilled experience in application development using Java (common frameworks), the development of cross application communication using Web Services, a good working knowledge of ESB technology. Minimum 5 years of experience in PL/SQL and SQL Programming. Good To Have: Technical and functional expertise in Azure DevOps. Technical and functional expertise in Informatica Development. Coordinate with Veeva Managed Services for Veeva product releases and resolution of any major issues in the application. Power Pages, Power Apps, Power Automate, Fetch XML. Knowledge and Experience: Between 6 to 10 years of Applications Development experience Education: Bachelor s degree in computer science, data science, software development, or another related field; a master s degree is recommended. Language Skills Native language and proficiency in verbal and written English. Qualification : Bachelors degree in computer science, data science, software development, or another related field; a masters degree is recommended.

Key Accountabilities: Project Management: Ability to fill Statistical Programming Lead role on projects Input into and negotiate statistical programming timelines. Ensure that timelines are adhered to. Coordinate and lead a statistical programming team to successful completion of a study within given timelines and budget. Monitor project resourcing, project budgets, and identify changes in scope. Coordinate project start-up activities, creation of global programs, tracking spreadsheets, and other required documentation. Review statistical analysis plans and mock-shells. Review database set-up specifications. Interact with sponsors and internal stakeholders with regard to statistical programming issues. Assist project teams in the resolution of problems encountered in the conduct of their daily work. Statistical Programming for Assigned Projects: Deliver best value and high quality service. Check own work in an ongoing way to ensure first-time quality. Use efficient programming techniques to produce/QC derived datasets (e.g. SDTM, ADaM), tables, figures, and data listings. Produce/QC dataset specifications and other process supporting documents and submission documentation. Ensure quality control (QC) is performed on all process and technical activities related to derived dataset, table, data listing, and figure programming in accordance with corporate quality standards, SOPs/Guidelines, ICH-GCP, and/or other international regulatory requirements. Training: Maintain and expand local and international regulatory knowledge within the clinical industry. Develop knowledge of SAS and processes/procedures within other PAREXEL functional areas. Provide relevant training and mentorship to staff and project teams. General: Maintain all supporting documentation for studies in accordance with SOPs/Guidelines to ensure traceability and regulatory compliance. Ensure compliance with SOPs/Guidelines, ICH-GCP, and any other applicable local and international regulations, and participate in internal/external audits and regulatory inspections as required. Proactively participate in and/or lead process/quality improvement initiatives. Provide consultancy to internal and external sponsors with regard to statistical programming tasks. Represent PAREXEL at sponsor marketing and technical meetings. Understand regulatory requirements concerning industry technical standards(e.g. CDISC, 21 CFR Part 11, and electronic submissions). Skills: Excellent analytical skills. Proficiency in SAS. Extensive knowledge and understanding of the programming and reporting process. Knowledge of SOPs/Guidelines, ICH-GCP, and any other applicable local and international regulations such as 21 CFR Part 11. Ability to learn new systems and function in an evolving technical environment. Strong project management skills. Strong organizational skills, ability to manage competing priorities, and flexibility to change. Attention to detail. Ability to successfully lead a global team. Work effectively in a quality-focused environment. Effective time management in order to meet daily metrics or team objectives. Show commitment to and perform consistently high quality work. Business/operational skills that include customer focus, commitment to quality management, and problem solving. Demonstrate commitment to refine quality processes. Good presentation skills. Good business awareness/business development skills (including financial awareness). Knowledge and Experience: Competent in written and oral English. Excellent communication skills. Education: Educated to degree level in a relevant discipline and/or equivalent work experience. Qualification : Educated to degree level in a relevant discipline and/or equivalent work experience.

Key Accountabilities: Project Management: Assist in the coordination of project start-up activities, creation of global programs, tracking spreadsheets, and other required documentation. Statistical Programming for Assigned Projects: Deliver best value and high quality service. Check own work in an ongoing way to ensure first-time quality. Use efficient programming techniques to produce derived datasets (e.g. SDTM, ADaM), tables, figures, and data listings of any complexity and QC low-medium complexity derived datasets, tables, figures, and data listings. Assist in the production/QC of derived dataset specifications and other process supporting documents and submission documentation. Training: Maintain and expand local and international regulatory knowledge within the clinical industry. Develop knowledge of SAS and processes/procedures within other PAREXEL functional areas. Provide relevant training and mentorship to staff and project teams as appropriate. General: Maintain all supporting documentation for studies in accordance with SOPs/Guidelines to ensure traceability and regulatory compliance. Ensure compliance with SOPs/Guidelines, ICH-GCP, and any other applicable local and international regulations, and participate in internal/external audits and regulatory inspections as required. Proactively participate in process/quality improvement initiatives. Understand regulatory requirements concerning industry technical standards (e.g. CDISC, 21 CFR Part 11, and electronic submissions). Skills: Excellent analytical skills. Proficiency in SAS. Knowledge and understanding of the programming and reporting process. Knowledge of SOPs/Guidelines, ICH-GCP, and any other applicable local and international regulations such as 21 CFR Part 11. Ability to learn new systems and function in an evolving technical environment. Ability to manage competing priorities and flexibility to change. Attention to detail. Ability to successfully work as part of a global team. Work effectively in a quality-focused environment. Effective time management in order to meet daily metrics or team objectives. Show commitment to and perform consistently high quality work. Business/operational skills that include customer focus, commitment to quality management, and problem solving. Knowledge and Experience: Competent in written and oral English. Good communication skills. Education: Educated to degree level in a relevant discipline and/or equivalent work experience. Qualification : Educated to degree level in a relevant discipline and/or equivalent work experience.

Job title: Senior Analyst - Certified Global Customer-Engagement Platform Adult Learning Location: Hyderabad About the job Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. Job Summary Customer Facing CRM & Platforms team aims for: Centralize Go-to-Market excellence and operational tasks across Global Business Units (GBUs), Standardize best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global, Define clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency. The Sanofi Global CRM organization is looking for an Adult Learning Specialist, certified as trainer for the digital platforms VEEVA CRM , Veeva 4M and VEEVA ALIGN for all user roles (front and back-office). Creating a positive learning environment is essential to learner adoption. The incumbent is required to design and deliver learning offerings that are role- and business-specific. The incumbent must set realistic and measurable learning targets. The learning program has to focus on both, the learner s mindset and skillset development. The scope is: 1.) Refresh existing users knowledge through appropriate training 2.) Upgrade existing self-learning resources (videos, guides, e-learns, FAQ) and evolve capability to create new later on Main responsibilities: 50% - Train existing certified front-line staff (customer-facing sales, medical and home office marketing and medical) for continuous improvement in the usage of VEEVA CRM and VEEVA 4M. Train existing certified VEEVA Administrators on Veeva CRM BACK-OFFICE and VEEVA ALIGN capabilities. The goal is to foster an adoption and collaboration mindset besides the technical digital usage capabilities. Format: Designing and leading online group trainings (in English and in the Asian languages), conducting business case-based role-plays with the learners. Join the quarterly check-ins with line managers to present the next quarter reinforcement training plan for their teams and identify, design and align further reinforcement learning action plans for subsequent execution that arise from the quarterly Middle Manager sessions. Measure attendance and effectiveness via participant feedback survey and share with the Global OneCRM organization. Build plans to close identified knowledge and adoption gaps and define implementation plans. The languages for sessions have to be ensured in English and in the Asian languages. For all European languages the zoom sessions need to be set-up in activating the zoom AI translation tool. 50% - Self-learning Content Management:Update existing self-learning content for the platforms needed due to planned platform upgrades. To do so, participate in the Governance to gain first-hand information on planned platform upgrades and changes. Update the FAQ on a quarterly basis in close collaboration with the UAT team and in reviewing the UAT system for these changes to take screenshots and build suitable self-learning resources reflecting business cases Manage the global training SharePoint with the new and updated monthly self-learn content. Organize monthly market sessions with the local learning counterparts to present content evolution plans as well as sharing the new/updated deliverables, ensuring that markets promptly localize, translate and cascade. Ensure markets update their local training share points which are market users go-to place. According to the global governance the provided English global core materials have to be loaded immediately and subsequently replaced by locally adapted and translated materials within one month. Track regularly that markets promote the local training sharepoint monthly and all local users know where to find their locally adapted and translated self-learning content. With evolving capabilities, the activity may include the monthly built of new self-learning content for the above-mentioned VEEVA platforms. About you Experience:5+ years' experience as an adult trainer responsible for digital usage capabilities and mindset development. Experience in organizational and behavioral change management Experience in researching, creating, delivering, and tracking business and results-oriented digital adult learning programs Experience in blended learning strategies Proven delivery of outstanding results. Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo. High persistency and resilience. Excellent projec...

Position Title: Soft Skills Trainer Location: Hyderabad (On-site) Experience: 4 7 Years Department: Learning & Development (L&D) Employment Type: Full-Time Company: GSPANN Technologies About the Role: GSPANN is seeking a dynamic and experienced Soft Skills Trainer to enhance communication, collaboration, and leadership capabilities across our workforce. In this role, you will design and deliver impactful training programs that empower employees and elevate performance in a fast-paced IT environment. Key Responsibilities: Conduct training needs assessments to identify soft skills gaps across teams and departments. Design and develop customized, interactive training modules including presentations, role-plays, group discussions, and real-world scenarios. Deliver high-impact training on topics such as: Effective communication (verbal & written) Teamwork & collaboration Emotional intelligence & interpersonal skills Conflict resolution Presentation & leadership skills Time management & decision making Evaluate training effectiveness using feedback, post-training assessments, and performance metrics. Continuously improve program content and delivery methods based on feedback and organizational needs. Collaborate with HR, team leads, and business heads to align training goals with business objectives. Support broader L&D initiatives, including coordination of logistics, vendor management, and LMS support. Stay abreast of industry best practices and innovations in soft skills training and adult learning. Required Skills and Experience: Bachelor s degree in Education, HR, Business, Psychology, or related field. 4 7 years of proven experience delivering soft skills training in a corporate/IT environment. Strong facilitation skills with the ability to engage diverse audiences effectively. Excellent communication, presentation, and interpersonal skills. Proficiency in instructional design and adult learning methodologies. Ability to manage multiple programs and deadlines in a fast-paced setting. Collaborative, self-driven, and adaptable to changing learning needs. Working knowledge of Learning Management Systems (LMS). Certifications in instructional design, train-the-trainer, or soft skills facilitation are highly desirable. Be part of a growth-oriented organization that values learning and development. Collaborate with global teams across diverse technologies and functions. Drive meaningful impact by empowering professionals across all career levels. Enjoy a dynamic, inclusive, and innovative workplace culture.

Position: Store Manager Location: Hyderabad, India Job Overview: We are looking for an experienced and results-driven Store Manager to oversee the daily operations of our retail store in Hyderabad. The ideal candidate will have a proven track record in retail management, strong leadership capabilities, and a passion for delivering exceptional customer experiences while driving store performance and profitability. Key Responsibilities: Deliver outstanding customer service to ensure high levels of satisfaction and loyalty Lead, train, and motivate the sales team to consistently achieve and exceed sales targets Develop and implement effective business strategies to increase store footfall and profitability Recruit, onboard, and manage store staff while fostering a performance-driven culture Handle customer complaints and concerns with professionalism and resolve issues promptly Ensure full compliance with all health, safety, and operational regulations Plan and manage promotional activities, in-store displays, and visual merchandising Monitor buying trends, analyze customer preferences, and prepare detailed sales and performance reports Oversee store administration tasks, including budget management and financial reporting Maintain optimal inventory levels, manage stock replenishment, and coordinate with suppliers Qualifications & Requirements: Minimum 8 years of experience in retail, with at least 3 5 years in a Store Manager or similar leadership role Proven success in achieving sales goals and managing high-performing teams Strong business acumen and a customer-centric approach Excellent leadership, communication, and interpersonal skills In-depth knowledge of retail operations and best practices Ability to multitask and thrive in a fast-paced retail environment

Position: Head of Operations Location: Hyderabad, India Experience: 7-10 years | Full-Time Company Overview: Our vision is to be the leading EdTech company catalyzing the transformation of engineering colleges in India. We envision a future where every engineering student gains access to holistic, industry-relevant education that enhances their skills and employability. Through innovation, we empower students by bridging the gap between academia and industry, shaping the next generation of highly skilled professionals who will contribute significantly to national development. About byteXL: byteXL is revolutionizing engineering education in India and beyond. We partner with colleges to deliver industry-aligned training programs, personalized learning pathways, and real-time analytics aimed at boosting student employability. As byteXL grows, the operations function remains central to driving our success. This is a high-impact opportunity to lead and shape that growth. Role Overview: You will own end-to-end operational strategy, driving efficiency and alignment across product, sales, delivery, and finance teams. You will manage relationships with colleges and institutional stakeholders, ensuring internal execution meets customer expectations and supports business objectives. Key Responsibilities: Lead and own the operations function, including strategy, execution, and delivery across departments. Build, mentor, and lead a high-performing operations team that thrives on ownership, learning, and results. Represent byteXL in client-facing interactions with college leadership such as TPOs, HODs, and Deans. Identify and implement operational improvements using data-driven insights and stakeholder feedback. Develop and enforce SOPs for delivery, reporting, invoicing, and student engagement workflows. Design and maintain performance dashboards that provide clear visibility into operational metrics (weekly, monthly, quarterly). Collaborate with finance and account managers to ensure timely invoicing and collections. Provide internal teams with actionable data insights from student engagement and program usage. Foster cross-functional collaboration to remove barriers and promote alignment across product, delivery, sales, and leadership. Anticipate risks and proactively resolve operational issues to maintain business continuity and customer satisfaction. Participate in leadership meetings, contributing to strategic planning and decision-making. Qualifications: 7-10 years of operations experience, preferably in EdTech, SaaS, or B2B services. Proven leadership capabilities with a track record of building and scaling effective teams. Experience working closely with clients, particularly large institutions or B2B accounts. Strong analytical skills and proficiency with data, reporting tools, and dashboards. Familiarity with accounting processes such as invoicing and collections. Excellent verbal and written communication skills for managing diverse internal and external stakeholders. High ownership mentality, bias for action, and ability to thrive in fast-evolving environments. Preferred / Bonus Skills: Experience building an operations function from the ground up. Prior work with engineering colleges or in the education sector. Hands-on knowledge of CRM, ERP systems, or data visualization tools such as Power BI or Tableau.

Staff Software Engineer Google Cloud Databases Location: Hyderabad, Telangana, India Minimum Qualifications Bachelor s degree or equivalent practical experience. 8+ years of software development experience, including strong data structures and algorithms knowledge. 5+ years of experience testing and launching software products. 3+ years of experience with software design and architecture. Preferred Qualifications Master s or PhD in Engineering, Computer Science, or related technical field. 3+ years in a technical leadership role, leading projects and setting technical direction. Experience collaborating on cross-functional or cross-business projects. Proficiency in C++ and related frameworks. Knowledge of storage technologies such as SAN, NAS, Object Storage, and Cloud Storage. About the Role At Google Cloud, software engineers innovate on technologies that transform how billions connect, explore, and engage with data and services globally. As a Staff Software Engineer focused on Google Cloud Databases, you will design and develop scalable, reliable distributed database services that meet demanding performance and availability requirements. You will be empowered to act like an owner, anticipate customer needs, and innovate across the full stack. Your work will directly impact the performance and reliability of core Google Cloud services used worldwide. Responsibilities Architect, develop, and maintain scalable, high-performance backend services for distributed database systems. Own end-to-end module design and implementation with a focus on engineering excellence. Produce high-quality, well-documented, maintainable codebases. Lead code reviews to ensure consistent quality and best practices. Mentor and guide junior engineers, fostering their technical development and career growth. Collaborate closely with cross-functional teams including Product Management, UX/UI, and customers to deliver impactful solutions. About Google Cloud Google Cloud empowers organizations worldwide to digitally transform their operations with enterprise-grade solutions built on Google s cutting-edge technology. Serving customers in over 200 countries and territories, Google Cloud is a trusted partner for growth and innovation across industries. Qualification : Bachelor's degree or equivalent practical experience.

Staff Engineer PC Gaming Middleware Development Location: Hyderabad, Telangana, India Company: Qualcomm India Private Limited Job Overview Qualcomm s in-house Game Studio is looking for a talented and experienced Staff Engineer to lead development efforts in PC gaming middleware on Snapdragon-powered devices. This role is a unique opportunity to work with pre-commercial hardware and shape the future of gaming on always-on, always-connected Snapdragon PCs. As a Staff Engineer, you ll contribute to developing and porting game middleware to open-source and proprietary game engines. You ll also play a critical role in optimizing CPU, GPU, and system-level performance for gaming workloads on Windows. Key Responsibilities Develop and port gaming middleware for both open-source and proprietary game engines. Optimize performance across CPU, GPU, and overall system for gaming use cases on Windows Snapdragon devices. Collaborate with game engine and hardware teams to showcase gaming capabilities on Snapdragon platforms. Work on modern rendering algorithms and improve game engine pipelines. Contribute to toolchain and workflow development for content creation and performance profiling. Minimum Qualifications 5+ years of professional software development experience. Strong proficiency in C++ and solid understanding of its specifications. Experience in Windows game development and performance optimization. Solid foundation in 3D graphics and mathematics. Understanding of modern PC and console rendering pipelines. Strong written and verbal communication skills. Self-driven and passionate about gaming technology. Preferred Qualifications Experience with Unreal Engine or other open-source engines. Background in tools development is a plus. Familiarity with profilers and debuggers such as RenderDoc, Intel VTune, etc. Experience working with large-scale, multi-million-line codebases. Knowledge of multithreaded programming paradigms. Educational Requirements Bachelor s degree in Computer Science, Engineering, Information Systems, or a related field and 4+ years of software development experience. OR Master s degree and 3+ years of relevant experience. OR PhD and 2+ years of relevant experience. Programming language experience: Minimum 2 years with C, C++, Java, Python, or similar languages. About Qualcomm Qualcomm is a global leader in wireless technology and chipset innovation, powering cutting-edge devices from mobile phones to AR/VR, automotive, and next-gen PCs. Our Game Studio is a hub of gaming innovation, comprised of veteran developers, artists, and engineers dedicated to redefining the future of gaming across platforms. Join us to work on breakthrough gaming experiences that will power the next generation of Snapdragon-powered PCs. Qualification : Educational Requirements Bachelors degree in Computer Science, Engineering, Information Systems, or a related field and 4+ years of software development experience. OR Masters degree and 3+ years of relevant experience. OR PhD and 2+ years of relevant experience. Programming language experience: Minimum 2 years with C, C++, Java, Python, or similar languages.

Technical Artist, Staff - Gaming/VFX Location: Hyderabad, Telangana, India Company: Qualcomm India Private Limited Job Overview Qualcomm s in-house Game Studio is looking for a skilled Technical Artist with Unreal Engine experience to collaborate with the development team in creating visually stunning PC/Mobile Tech Demos that showcase the hardware's potential. This role will focus on researching and implementing art workflows, developing tools for game production, and prototyping design ideas using Unreal blueprints. The ideal candidate will have experience optimizing 3D environments, lighting, materials, and be responsible for enforcing quality and performance standards within the game production pipeline. The role will also include quick prototyping, troubleshooting, and ensuring the optimal performance for the target hardware. Key Responsibilities Research and implement art workflows and develop tools for game production needs. Create visually stunning tech demos using Unreal Engine to showcase Qualcomm s hardware capabilities. Prototyping design ideas quickly using Unreal Blueprints and ensuring optimized performance. Work with art teams to ensure content is performant and meets the quality and performance standards. Optimize 3D environments, lighting, and materials, ensuring visual fidelity for mobile & console game hardware. Support and troubleshoot artist workflow issues in software, version control, and rendering within game engines. Minimum Qualifications 5+ years of experience in the Gaming/VFX industry focused on real-time rendering. Strong technical proficiency with at least one scripting language such as Python, MEL, Unreal BP, or C++. Experience optimizing 3D environments, lighting, materials, and understanding shader complexities. Familiarity with particle system creation and optimization techniques. Strong debugging skills for artist software, version control systems, and rendering issues in game engines. Ability to create art content that is optimized for runtime and modern mobile & console game hardware. Excellent communication skills and ability to collaborate with multiple disciplines in a team. Proven ability to work independently and support art teams in a game development environment. Preferred Qualifications BFA, BA, or Computer Science degree or equivalent experience in the gaming art field. Solid experience with Maya, Unity, and Unreal Engine. Visual scripting experience, particularly in Unreal Engine s blueprint system. Experience with rigging cloth & hair in real-time engines. Knowledge of Animation Blueprints, Niagara system, and profiling tools. Experience writing shaders and optimizing rendering pipelines within technical constraints. Familiarity with Android OS and Android application development. Previous experience working on AAA games as a technical artist. Strong knowledge of 3D graphics mathematics. A deep passion for gaming, modern game design, and best practices. Educational Requirements Preferred: A BS in Computer Science, BFA, or BA in Art, Design Graphics, or equivalent on-the-job experience. Alternative: Associate s degree and 5+ years of experience in gaming art software. High School diploma or equivalent with 7+ years of relevant gaming art software experience. About Qualcomm Qualcomm is a global leader in wireless technology and chipset innovation, providing high-performance solutions for mobile devices, augmented reality, automotive, and next-gen gaming platforms. Join our Game Studio and be part of a passionate team that s shaping the future of gaming technology. Apply now and contribute to next-generation gaming experiences with cutting-edge Qualcomm hardware! Qualification : A BS in Computer Science, BFA, or BA in Art, Design Graphics, or equivalent on-the-job experience.

Position Title: Employee Experience & Retention (EE&R) Manager About Firstsource: Firstsource Solutions Limited, part of the RP-Sanjiv Goenka Group, is a leading provider of transformational solutions spanning the customer lifecycle in sectors including Healthcare, Banking & Financial Services, Communications, Media & Technology, and more. Through our 'Digital First, Digital Now' approach, we help organizations reinvent operations and reshape business models, delivering valuable moments that matter and gaining competitive advantage. We have a global presence across the US, the UK, India, the Philippines, Australia, Mexico, and South Africa, supporting over 100 top global brands, including several Fortune 500 and FTSE 100 companies. Position Purpose: The Employee Experience & Retention (EE&R) Manager is tasked with overseeing all aspects of Employee Experience and Retention within the aligned process. This role ensures the effective execution of EE&R initiatives within agreed timeframes, supporting the achievement of high employee engagement, retention, and satisfaction throughout the process. Key Responsibilities: Employee Relationship Management & Communication: Employee Relations Support: Act as the primary point of contact for EE&R-related matters, handling queries and grievances effectively and providing ongoing employee relations counsel. Policy Communication: Conduct policy sessions during induction, training, and as part of regular Business-As-Usual (BAU) refreshers. Visibility & Engagement: Maintain a consistent and visible presence on the operations floor to foster employee engagement. Reward & Recognition Management: Lead and manage the Reward and Recognition program, addressing concerns and ensuring timely recognition. Employee Support: Provide assistance to employees and teams by implementing EE&R interventions when necessary. Survey Execution: Ensure the timely execution of ESAT, Dipstick, and 360 surveys, acting on the insights to address any concerns and improve employee satisfaction. Policy Updates: Communicate any policy, procedure, or process changes to relevant stakeholders in the process. Corporate Social Responsibility (CSR): Drive CSR initiatives within the team, fostering a sense of community and purpose. Engagement Activities: Organize fun activities and team-building events to maintain a positive, engaging work environment. One-on-One and Skip-Level Meetings: Regularly meet with Team Leaders, Managers, and employees to address concerns, provide HR updates, and gather feedback. Career Progression & Performance Management: Performance Management Execution: Ensure the smooth execution of the Performance Management Process (annually, bi-annually, and monthly). Internal Job Postings (Lateral Moves): Manage and facilitate internal job postings, supporting employee mobility within the organization. Promotion and Assessment: Organize and manage assessment centers to promote advisors to the next level. Career Development Support: Provide guidance and support for employee career growth and development opportunities. Compliance: Increments & Promotions: Ensure timely handling of employee increments and promotions in alignment with lifecycle approaches. Confirmation Process: Oversee the employee confirmation process after six months of service, ensuring timely and accurate documentation. Payroll Coordination: Collaborate with payroll teams to ensure timely receipt of payroll inputs, sign off, and review before submission to vendors. Background Checks & Compliance: Follow up on background checks and ensure appropriate actions are taken for any unfavorable reports. Headcount & Attrition Reports: Own the preparation of weekly headcount and attrition reports, ensuring accuracy and timeliness. Audit Support: Provide necessary support for effective audits and ensure compliance with organizational standards and regulations. Qualifications & Skills: Communication Skills: Excellent interpersonal and communication skills for effectively managing relationships, engaging with employees, and resolving issues. Organizational Skills: Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities efficiently. HR Expertise: Deep understanding of HR policies, employee relations, performance management, and compliance requirements. Conflict Resolution: Proven ability to manage grievances, conflicts, and sensitive employee matters with professionalism and discretion. Employee Engagement: Experience in designing and implementing employee engagement initiatives and activities. Team Collaboration: Ability to work collaboratively with Team Leaders, Managers, and other HR teams to drive results. Compliance Knowledge: Understanding of payroll, background checks, and audit processes, ensuring adherence to compliance standards.

Associate Manager, Customer Support At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. As an Associate Manager, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, and quality scores. You will coach team members in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed. As business needs require, you may manage Customer Support Supervisors. To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework. Act as a trusted point of contact for escalations and high priority issues related to your scope. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes. Utilize an in-depth understanding of metrics to drive data-backed business decisions. Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Potentially manage Customer Support Supervisors as business needs necessitate Participate in the interview and selection process for new customer support agents What we look for in you (ie. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 5 years of people management experience in an operations environment. Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions. Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Willing to work from an office at Hyderabad, India OR Manila Philippines Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Advanced experience in project management, analytics or quality assurance. Advanced degree in business, finance, customer experience and/or blockchain. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud Pay Transparency Notice:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,320,000 3,320,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere. Additionally, Coinbase participates in theE-Verify programin certain locations, as r...