Statistical Software Spss Jobs in Cochin

Market Research Executive Location: Cochin Role Overview: As a Market Research Executive, you will focus on generating and validating high-quality leads through various online channels, contributing to building a strong sales pipeline. You will also be involved in activities that enhance lead quality and support business growth. Key Responsibilities: Generate quality leads using online tools and platforms. Validate leads against predefined quality parameters. Manage and maintain the sales pipeline. Perform miscellaneous tasks that contribute to creating valuable leads. Required Skills & Qualifications: Graduate in any discipline. Tech-savvy with strong internet research skills. Comfortable using social media platforms, apps, and MS Office. Self-motivated and enthusiastic about working in an entrepreneurial environment. Qualification : Graduate in any discipline.

As a Lead Generation Specialist, you will play a key role in building a strong sales pipeline by generating high-quality leads using various online methods. You will validate the leads based on predefined quality parameters and ensure the generated leads are valuable for the business. This is a hands-on role, involving a mix of lead generation, validation, and management, along with other miscellaneous activities aimed at creating high-quality prospects for the sales team. Key Responsibilities: Lead Generation: Use different online platforms and tools to identify and generate leads. Focus on building a strong sales pipeline by targeting potential customers. Lead Validation: Ensure that leads meet the defined quality criteria and match business requirements. Lead Management: Manage the leads and ensure they are organized and tracked efficiently. Miscellaneous Activities: Engage in other activities aimed at creating valuable leads, contributing to the overall sales efforts. Skills & Qualifications Required: Education: A graduate in any discipline. Tech-Savvy: Comfortable using the internet, exploring new social platforms, apps, and proficient in MS Office. Self-Starter: Motivated to work independently and thrive in an entrepreneurial setup. Qualification : Should be a graduate(any discipline).

Position: BIM Trainer Location: Kochi, Kerala, India Employment Type: Full-Time Experience Required: 5+ years in BIM (Architecture / Structure / MEP) Position Overview Advenser is seeking an experienced and passionate BIM Trainer to deliver comprehensive training programs for both in-house staff and external candidates. The ideal candidate will possess strong expertise in BIM tools and workflows, coupled with a genuine enthusiasm for knowledge sharing and skills development. Key Responsibilities Conduct training sessions on BIM software including Revit (Architecture, Structure, MEP), Navisworks, and Tekla Deliver both classroom and hands-on practical training to ensure deep understanding of BIM concepts and workflows Develop, update, and tailor training materials and project-based exercises to meet learner needs Mentor and guide trainees throughout the training programs to maximize their learning outcomes Stay current with the latest BIM trends, tools, and industry standards to keep training content relevant Collaborate with internal teams to organize training schedules and track trainee progress Requirements Minimum 5 years of practical experience in BIM, with proficiency in Revit and Tekla Solid understanding of BIM standards, Levels of Development (LOD), clash detection, and coordination processes Prior experience in teaching, mentoring, or corporate training is highly desirable Excellent communication, presentation, and interpersonal skills Ability to explain complex technical concepts clearly and engagingly Certifications & Benefits Autodesk Certified Professional (Revit or Navisworks) preferred Tekla Certified Engineer or Trainer certification is an advantage Work in a collaborative, growth-oriented environment Competitive salary and benefits package Opportunity to contribute to the future of BIM through education and training About Advenser Advenser is a global engineering services provider specializing in Building Information Modeling (BIM), CAD, and design support services. With over a decade of experience delivering value-driven solutions, we are expanding our training division to empower the next generation of BIM professionals.

Role Overview: We are looking for dynamic, innovative individuals to lead our cutting-edge software development projects. Our projects involve working on API-driven solutions, ranging from collaboration tools to API abstraction layers and gamification applications. You will play a key role in designing, developing, and scaling solutions to handle large-scale demands while maintaining system reliability. This is a highly collaborative role requiring interaction with cross-functional teams and clients. Key Responsibilities: Software Life Cycle Management: Lead consulting sessions, requirement gathering, and validation with clients. Approve requirements and prepare use cases or architecture documents for developers. Coordinate with QA teams and ensure software is tested thoroughly. Regularly interface with finance, sales, and internal teams to ensure seamless communication. Take ownership of product delivery, maintenance, and feature enhancements. Technical Expertise & Development: Design, develop, and maintain RESTful APIs and integrate various services. Ensure the software developed can scale and perform under high-demand conditions. Troubleshoot and optimize performance to avoid large-scale failures. Project Management & Collaboration: Manage projects using SCRUM, Kanban, or Agile methodologies. Use project tracking and bug tracking tools like Bugzilla, Jira, SVN, Git, and more. Maintain periodic status updates with the client and internal team. Technical Skills & Qualifications: Education: Bachelor s or Master s Degree in Computer Science or related fields. Experience: 8+ years in software development, with an expert level of experience in programming, design, and analysis. Must have worked in international, multi-cultural environments. Technologies & Tools: Proficiency in Java, Python, EJB, Perl, PHP stack. Hands-on experience with databases such as Oracle, PostgreSQL, MySQL, MongoDB, and others. Experience with cache systems like Memcache, Redis, and search engines like ElasticSearch or Solr. Familiarity with DevOps, Jenkins, Hudson, and Atlassian tools. Domain Expertise: Telecom, networking, or finance domains, with a strong focus on backend technologies. Methodologies: In-depth experience in Agile development using SCRUM or Kanban. Exposure to waterfall project management methods is a plus. Project Management Tools: Familiarity with tools such as Jira, Clearcase, PivotalTracker, and SVN/Git for project tracking and bug tracking. Desired Skills: Strong Communication Skills: Must be able to effectively communicate complex ideas to both technical and non-technical stakeholders, including clients. Ability to work effectively with culturally diverse teams. Leadership: Ability to lead and mentor teams, ensuring that the development process is efficient and the team is motivated. Compensation: Current CTC should be 9 Lakhs per annum or above. Qualification : Bachelors or Masters Degree In Computer Science Engineering

Research Associate Kochi Location: Kochi, India Experience: Freshers welcome! Dept: Finance If digging deep into data, spotting trends, and turning info into insights sounds like your thing, this role s for you. We want someone detail-obsessed who s ready to dive into research and help us make smart moves. What you ll do: Conduct detailed research both numbers and stories behind them Create reports, white papers, and presentations that actually make sense (and look good too) Communicate your findings clearly whether in writing or chatting with the team Stay on top of the latest research tools and trends What you bring: Strong research & analytical skills (detective mode: ON) Super attention to detail nothing slips past you Good with MS Office especially Excel and PowerPoint Great at explaining complex info in a simple way Bonus if you ve got a degree in Economics or related field We re all about equal chances, diversity, and growing together in a supportive space. Click apply and let s get started!

Frontend Engineer About the Role We are looking for a talented Frontend Engineer who is passionate about building intuitive and visually appealing user interfaces. In this role, you will work in a fast-paced environment with a team of experienced software architects and engineers. You will be responsible for developing, debugging, and optimizing web applications while continuously exploring new web tools and frameworks. What Makes You a Great Fit 3+ years of experience in UI development with a solid understanding of Computer Science fundamentals and strong programming skills. Experience working in product-based companies. A strong passion for exploring new web tools and frameworks. Proficiency in ES6, React, Redux, React Native, and Vue. Experience in debugging and troubleshooting frontend code. Solid understanding of HTML, CSS, and JavaScript. A proactive attitude, strong communication skills, and a collaborative mindset. Opportunity to work with some of the most experienced software architects in the Indian IT industry. A dynamic and fast-paced work environment with a lot of learning opportunities. Short onsite visits and exposure to different teams and projects. A cool office environment with a great culture, encouraging collaboration and innovation.

Responsibilities Develop and Maintain User Interfaces: for our web applications using VueJS, HTML and CSS Collaborate with UX/UI Designers: Work closely with designers to transform wireframes and mockups into interactive, performant, and reusable components Optimize Performance: Ensure web applications are optimized for maximum speed and scalability across various devices and browsers Integration: Integrate with backend services and APIs, ensuring smooth data flow and seamless user experiences Code Quality: Write clean, maintainable, and testable code. Conduct code reviews and ensure adherence to best practices and industry standards Debugging and Troubleshooting: Identify and resolve performance and scalability issues. Debug and troubleshoot application issues in a timely manner Cross-Functional Collaboration: Work with cross-functional teams, including stakeholders, product managers, backend developers, and QA engineers, to deliver high quality product Desired Candidate Profile VueJS: Deep understanding of Vue 3 ecosystem, including Pinia or Vuex for state management HTML/CSS/JavaScript: Advanced knowledge of HTML, CSS, and JavaScript ES6+ Vuetify: Working experience with UI libraries such as Vuetify or DevExtreme Axios: Familiarity with Axios for API communication TypeScript: Experience with Typescript is an advantage PWA: Familiarity with PWA (Progressive Web Application) concepts and implementation is an advantage Version Control: Experience with Git and collaboration tools (e.g., GitHub, GitLab, or Azure DevOps) Development tools: Proficiency in VS Code, Git, Azure DevOps, Postman (or similar API testing tools) Testing: Hands-on experience with front-end testing frameworks (e.g., Jest, Cypress, or Playwright) At least 4 years of experience as a front-end developer with a portfolio of previous projects demonstrating your skills and expertise

Dot Net Webforms Developer Job Location: Cochin Qualification: MCA/BCA/B.Tech/B.Sc. in Computer Science Experience: 2+ years of industrial experience Role Overview: We are seeking a talented and driven .NET Webforms Developer with a minimum of 2 years of experience to join our dynamic development team. The ideal candidate will be responsible for developing software solutions, evaluating requirements, and contributing to the entire software development lifecycle. Key Responsibilities: Design, Develop, and Install Software Solutions: Create information systems by designing, developing, and installing software solutions tailored to the needs of the organization. Evaluate Feasibility: Assess the operational feasibility of systems by evaluating problem definitions, requirements, and proposing potential solutions. Documentation & Demonstration: Develop clear documentation, including flowcharts, layouts, diagrams, charts, and in-code comments to demonstrate solutions effectively. System Design & Installation: Design system specifications and standards, ensuring smooth preparation and installation of software solutions. Problem Analysis & Resolution: Collect, analyze, and summarize development and service issues to provide valuable information and support. Software Development Lifecycle: Study information needs, consult with users, study system flows, and use data to investigate problem areas and follow the software development lifecycle. Continual Learning: Keep up-to-date with state-of-the-art development tools, techniques, and programming languages, and participate in professional development opportunities. Confidentiality & CRM Updates: Protect operational information by maintaining confidentiality and regularly update CRM entries. Report Generation: Provide daily and weekly reports of work progress to the Team Lead. Requirements: Experience in .NET Framework: Proficient in ASP.NET (Webforms), C#, Web API, TypeScript, and LINQ. Front-End Skills: Strong experience in jQuery, Ajax, and front-end technologies. RDBMS Experience: Experience in working with Relational Database Management Systems (RDBMS). Adaptability: Ability to quickly learn and adapt to new technologies if required. Problem-Solving Skills: Ability to analyze and resolve technical challenges efficiently. Communication: Excellent verbal and written communication skills. Opportunity to work in a dynamic development environment with cutting-edge technologies. Career growth potential through continuous learning and development. Competitive salary and benefits package. Qualification : MCA/BCA/B.Tech/B.Sc. in Computer Science

Job Title: Digital Marketing Executive (Client Projects) Location: Cochin, India Job Summary: As a Digital Marketing Executive at Infintor, you'll have the opportunity to take your 1-year experience and apply it to managing and leading client projects. You will work closely with our clients, develop strategies, and execute digital marketing campaigns to deliver measurable results. Key Responsibilities: Client Engagement: Act as a key point of contact for clients, understanding their goals, and translating them into effective digital marketing strategies. Digital Strategy: Develop, implement, and manage tailored digital marketing strategies for clients, aligning with their business objectives. Campaign Execution: Oversee the execution of digital marketing campaigns, including content creation, social media management, SEO, PPC advertising, email marketing, and more. Performance Analysis: Continuously monitor and analyze campaign performance, providing regular reports and insights to clients and internal teams. Budget Management: Assist in managing client budgets effectively, optimizing spend for maximum ROI and ensuring transparency in financial matters. Creative Solutions: Collaborate with our creative and technical teams to deliver innovative solutions that meet and exceed client expectations. Client Relationships: Cultivate strong client relationships, becoming a trusted advisor on digital marketing matters and identifying opportunities for growth. Qualifications and Skills: Bachelor's degree in Marketing, Business, or a related field (a degree in Digital Marketing is a plus). Minimum of 1 year of experience in digital marketing, including client project management. Solid understanding of digital marketing concepts, tools, and platforms. Proficiency in digital marketing tools and software, such as Google Analytics, SEO tools, and email marketing platforms. Excellent written and verbal communication skills. Analytical mindset with the ability to interpret data and make data-driven decisions. Creative thinking and problem-solving skills. Up-to-date knowledge of industry trends and best practices. Join Our Team: If you are passionate about digital marketing, possess 1 year of experience, and want to take your career to the next level, we invite you to join our team at Infintor. Together, we'll drive the success of our clients and contribute to their growth. Qualification : Bachelor's degree in Marketing, Business, or a related field (a degree in Digital Marketing is a plus).

UI Engineer Front-End Development Specialist Location: Cochin Experience Required: 3 to 10 years Job Purpose We are seeking a talented UI Engineer to craft seamless, scalable, and visually engaging web interfaces. This role involves translating UI/UX designs into responsive front-end code, optimizing performance, and ensuring accessibility compliance in line with WCAG guidelines. You will work closely with Back-end Developers, Visual Designers, and UX professionals to deliver high-quality web experiences across platforms. Role Overview The ideal candidate is a creative and detail-oriented developer who understands both the aesthetic and technical aspects of user interface engineering. Your primary responsibility will be implementing design into functional code using modern web technologies, while ensuring speed, accessibility, and reusability. You ll help define how applications not only look, but also perform in real-world environments. Key Responsibilities Component-Based UI Development: Create modular and scalable UI components aligned with modern development standards. Reusable Code Libraries: Build and maintain reusable code for future use and faster implementation. Cross-Browser Compatibility: Ensure consistent behavior and appearance across all major browsers. Accessibility Focus: Implement and adhere to WCAG standards for inclusive design and accessibility. Performance Optimization: Develop features that enhance the user experience while optimizing speed and scalability. Technical Skills Strong knowledge of HTML5, CSS3, and modern JavaScript frameworks. Experience with CSS preprocessors like SASS or LESS. Proficient in using version control systems such as Git and Bitbucket. Familiarity with testing/debugging tools such as BrowserStack and SonarQube. Additional Requirements Stay current with evolving UI engineering trends, technologies, and design strategies. Strong analytical and problem-solving skills with a focus on performance and code quality. Collaborative team player with the ability to create intuitive, high-performing interfaces.

MERN Stack Developer Experience: 2+ years Job Overview We are seeking a talented and motivated MERN Stack Developer with at least 2 years of experience to join our dynamic development team. As a MERN Stack Developer, you will be responsible for building scalable, high-performance web applications by working on both the front-end and back-end of the application. This role demands a strong understanding of Node.js, ReactJS, JavaScript, and web stacks. You will collaborate with cross-functional teams to ensure the successful development and deployment of web applications that meet both technical and consumer needs. Key Responsibilities Developing back-end website applications using Node.js and other backend technologies. Creating and managing servers and databases to support website functionality. Ensuring cross-platform optimization for mobile phones and ensuring responsive web applications. Seeing through projects from conception to the final product, ensuring high-quality delivery. Designing, developing, and maintaining APIs to improve application functionality. Meeting both technical requirements and consumer needs while building applications. Staying updated with the latest developments in web applications, programming languages, and frameworks. Compiling and analyzing data, processes, and code to troubleshoot problems and improve performance. Collaborating with front-end developers and other team members to establish objectives and design cohesive codes for a better user experience. Developing ideas for new programs, products, or features by monitoring industry trends and innovations. Preferred Candidate Profile Bachelor's degree in Computer Science or a related field. 2+ years of hands-on experience in Node.js and ReactJS. Proficiency in JavaScript, web stacks, libraries, and frameworks. Solid understanding of front-end technologies such as HTML, CSS, JavaScript, and ReactJS. Excellent interpersonal, communication, and collaboration skills. Exceptional analytical and problem-solving aptitude. Strong organizational and time management skills to handle multiple projects effectively. As a MERN Stack Developer with our team, you'll have the opportunity to work on challenging and impactful projects, collaborate with talented professionals, and continue to grow your skills in a dynamic environment. If you're passionate about full-stack web development and eager to be part of a forward-thinking team, we want to hear from you! Location Flexible work options available, with opportunities to work from our office or remotely. Qualification : Bachelor's degree in Computer Science or a related field.

We are seeking a highly skilled and experienced Senior Frontend Developer to join our team. The ideal candidate should have 5+ years of experience in frontend development and a strong proficiency in HTML, CSS, JavaScript, and either Vue.js or React.js. As a Senior Frontend Developer, you will be responsible for leading and managing frontend projects, ensuring high-quality and performant applications. Key Responsibilities: Lead and manage Frontend development projects from concept to completion. Design, develop, and maintain robust, scalable, and high-performance web applications. Work closely with product managers, UX/UI designers, and backend developers to deliver exceptional user experiences. Conduct code reviews and enforce coding standards to maintain code quality and consistency. Optimize applications for maximum speed and scalability. Stay updated with the latest industry trends and technologies to ensure our applications are cutting-edge. Implement and maintain unit and integration tests to ensure the reliability of the applications. Requirements 5+ years of professional experience in frontend development. Strong skills in HTML and CSS, with a solid understanding of responsive design principles. Proficiency in JavaScript Extensive experience with Vue.js and/or React.js. Experience with state management libraries such as Vuex, Pinia (for Vue.js) or Redux, MobX (for React.js). Experience with RESTful APIs and GraphQL. Proficient with Git and version control workflows. Experience with testing frameworks such as Jest and Cypress. Soft Skills: Ability to lead frontend projects and work effectively with cross-functional teams. Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Ability to adapt to new challenges and learn quickly. Proven ability to work effectively in a collaborative team environment Qualification : Degree, BTech

Required Skill: Knowledge in Figma, Adobe XD, Adobe Photoshop, Adobe Illustrator. Knowledge in UX Design process Design web, mobile, and tablet-friendly applications. Convert prototype wireframe into elegant visual design mockup Create posters for branding activities. Should have creative skills (Drawing skills will be an added advantage) A strong eye for visual composition Time management skills and the ability to meet deadlines Passion and Enthusiasm to learn new design techniques Good communication skills. Knowledge of wireframe tools. Knowledge in Adobe after effects and Adobe Premiere pro is a plus point.

Laravel Developer Experience: 2+ years Location: Cochin Employment Type: Full-time Job Summary We are looking for a talented and experienced Laravel Developer to join our team in Cochin. The ideal candidate will have a strong foundation in PHP and Laravel, with a passion for building robust, scalable, and secure web applications. This role requires a deep understanding of backend development along with the ability to integrate front-end technologies and databases. Key Responsibilities Develop and maintain dynamic web applications using Laravel. Design and implement RESTful APIs for internal and external use. Create and manage database schemas that support business processes. Integrate data from various back-end services and databases. Collaborate with front-end developers to connect user-facing elements with server-side logic. Ensure high performance, responsiveness, and security of applications. Maintain code quality, organization, and automation. Required Skills 2+ years of hands-on experience with PHP and Laravel framework. Strong understanding of MVC design patterns and OOP in PHP. Familiarity with SQL/NoSQL databases and proficient in writing optimized queries. Working knowledge of JavaScript, HTML5, and CSS3. Experience with RESTful API creation and integration. Understanding of the synchronous behavior of PHP and Laravel-specific best practices. Familiarity with the limitations of PHP and Laravel and effective workarounds. Nice to Have Experience with Git or other version control systems. Exposure to Agile/Scrum methodologies. Familiarity with DevOps practices and deployment processes.

Job Title: Business Excellence Executive Location: Kochi, India Experience: 5 10 Years Industry: In Vitro Diagnostics (IVD) / Healthcare / Medical Devices Employment Type: Full-Time Job Summary We are seeking an experienced Business Excellence Executive to lead strategic process improvements, optimize operational efficiency, and drive continuous improvement initiatives across departments. This role demands a strong command of Lean, Six Sigma, and Kaizen methodologies, along with deep familiarity with IVD industry standards and regulatory compliance. You will work closely with leadership teams to implement data-driven strategies and foster a high-performance culture. Key Responsibilities 1. Process Improvement & Operational Efficiency Identify and address inefficiencies in business operations using Lean, Six Sigma, and Kaizen tools. Standardize and streamline processes across departments including Sales, Marketing, Supply Chain, R&D, and Manufacturing. Define and monitor key performance indicators (KPIs) to track business and operational performance. 2. Business Strategy & Performance Management Collaborate with senior leadership to design and execute business transformation and strategic growth initiatives. Analyze internal data, market trends, and competitive intelligence to support business planning and decision-making. Lead cost optimization and efficiency improvement programs across functions. 3. Quality Assurance & Regulatory Compliance Ensure organizational adherence to IVD regulatory standards such as ISO 13485, FDA, CE-IVD, and MDR. Support internal and external audit readiness and maintain documentation in line with compliance requirements. Implement and improve Quality Management Systems (QMS) and regulatory frameworks. 4. Digital Transformation & Innovation Champion digital transformation initiatives including AI-driven analytics, automation, and CRM/ERP system enhancements. Work closely with IT teams to integrate and upgrade digital tools for end-to-end process optimization. 5. Training, Development & Change Management Develop and lead training sessions on business excellence tools and best practices. Guide change management initiatives to ensure smooth adoption of new technologies and strategies. Promote a culture of continuous improvement, innovation, and employee engagement. Key Competencies Strategic thinking and execution Advanced problem-solving and analytical skills Proficiency in tools such as Power BI, CRM, and ERP systems Strong leadership and change management abilities Cross-functional team collaboration and stakeholder alignment Data-driven decision-making and performance tracking Qualifications Bachelor s or Master s degree in Business Administration, Engineering, Life Sciences, or a related field. 5 10 years of experience in business excellence, operational excellence, or process improvement, preferably within the IVD, medical devices, or healthcare industry. Certified in Lean Six Sigma (Green Belt or Black Belt preferred) is an advantage. Be part of a forward-thinking organization in the IVD sector driving innovation and transformation. Lead high-impact projects across multiple functions and regions. Work in a collaborative environment focused on excellence, integrity, and growth. Apply now and contribute to shaping the future of diagnostic innovation. Qualification : Bachelors or Masters degree in Business Administration, Engineering, Life Sciences, or a related field.

Role Purpose: The purpose of this role is to bridge the gap between business and technology, providing solutions that meet client needs by leveraging both technical and functional expertise. Key Responsibilities: 1. Bridging Technology and Business: Serve as a techno-functional expert, acting as the liaison between project and support teams. Ensure seamless communication and collaboration to deliver effective solutions. 2. New Business Implementation: Drive the end-to-end process for new business implementation projects, from requirement management to integration, configuration, and production deployment. Assess the feasibility of new change requirements and provide clients with optimal solutions and clear timelines. 3. Solution Support: Provide support for all new business implementations by building systems from the ground up. Offer techno-functional guidance throughout the architectural design, coding, testing, and implementation phases. 4. ERP System Implementation: Understand both functional and technical designs to ensure the successful deployment of ERP solutions. Customize, extend, modify, and integrate existing products using coding, testing, and production techniques. Implement business processes and translate them into ERP solutions. 5. Product Support and Maintenance: Provide ongoing product support and maintenance for ERP solutions, addressing technical problems and client queries. Develop and deploy automation tools to optimize processes and enhance efficiency. 6. Stakeholder Management and Collaboration: Act as the key point of contact between internal teams (lead consultants, project managers) and external clients. Provide advice, solutions, and updates to both clients and internal teams. 7. Skill Upgradation: Continuously upgrade skills by attending training sessions, seminars, and obtaining internal certifications. Contribute to knowledge sharing by writing papers, articles, and case studies for internal platforms. Skills and Competencies: Functional Competencies: Systems Thinking: Understanding of interdependencies and the ability to solve problems in complex environments (Competent). Leveraging Technology: Expertise in leveraging technology domains to provide optimal solutions (Master). ERP Knowledge: Deep understanding of functional and technical aspects of ERP systems, and the ability to tailor them to business needs (Master). Behavioral Competencies: Formulation & Prioritization: Ability to prioritize tasks and manage multiple complex solutions effectively. Innovation: A forward-thinking approach to creating efficient solutions. Managing Complexity: Adept at solving complex problems in technology and business processes. Client Centricity: Focused on meeting client needs and providing exceptional service. Execution Excellence: Strong ability to deliver high-quality results. Passion for Results: Strong drive to meet objectives and exceed client expectations. Performance Measures: 1. Contribution to Customer Projects: Quality of work, adherence to SLAs, ETA, number of tickets resolved, problem-solving efficiency, and customer satisfaction (CSAT). 2. Automation: Process optimization, reduction in process steps, and minimization of tickets raised by introducing automation solutions. 3. Skill Upgradation: The number of training sessions and certifications completed, as well as the number of papers or articles written per quarter.