Success Manager Jobs in Mumbai

Operations Executive Location: Mumbai Job Type: Full-Time Department: Operations About the Role Eshopbox is seeking an efficient and detail-oriented Operations Executive to support our management team and ensure smooth daily business operations. In this role, you ll work closely with management to provide timely data and operational insights that contribute to the success of our e-commerce activities. Key Responsibilities Oversee and manage online business operations across various e-commerce platforms. Track and maintain daily marketplace settlements, ensuring accurate record-keeping. Prepare and analyze Daily, Weekly, and Monthly MIS reports on orders and returns. Generate and distribute management reports in a timely and accurate manner. Provide detailed reporting and analytical support to the management team. Handle website refunds and ensure all related operations run smoothly. Manage website collections and generate corresponding MIS reports. Analyze data to derive actionable insights and publish reports accordingly. What You ll Need 1-2 years of relevant experience as an Operations Executive, E-commerce Executive, or in a similar role. Proficient in MS Excel (VLOOKUP, HLOOKUP, Pivot Tables, Macros, Formulas, and Commands). Strong interpersonal and analytical skills. Excellent verbal and written communication skills. Ability to solve problems efficiently and ensure operational excellence. High attention to detail and strong organizational skills. A Bachelor s degree or equivalent qualification. Qualification : A Bachelors degree or equivalent qualification

Customer Success Manager L-1 Location: Mumbai Department: Marketing & Sales About the Role Eshopbox is looking for a dynamic and customer-focused Customer Success Manager L-1. At Eshopbox, our success is tied to our customers' success. We need a proactive leader who is passionate about driving customer adoption, satisfaction, and long-term relationships. You will guide customers to achieve their desired outcomes, ensuring retention and identifying opportunities for growth and renewal. Key Responsibilities Ensure smooth onboarding for new customers, helping them get started with the platform. Define and enhance customer journeys, ensuring a seamless and valuable experience. Collect and provide actionable feedback between departments (Sales, Support, Product) to enhance the customer experience. Advocate for and foster a company-wide culture centered around customer success. Showcase newly released features and help customers maximize the value of relevant functionalities. Conduct in-depth analysis of customer operations, offering tailored suggestions for e-commerce strategies. Identify upsell opportunities and ensure timely renewals by maintaining strong relationships. Lead monthly business reviews with customers to track progress and address concerns. Handle customer escalations with urgency and resource mobilization for quick resolution. What You ll Need 3-5 years in a Customer Success role within B2B e-commerce or SaaS industries (preferred). Experience working with C-level executives and understanding their business needs. Strong ability to understand business challenges and effectively communicate solutions. Knowledge of calculating Net Churn and Logo Churn and taking proactive actions. Process-oriented with strong analytical skills to drive improvements. Experience in client onboarding and customer success in a fast-paced environment. Exposure to the e-commerce or internet sector is a plus. Excellent verbal and written communication skills.

RCA Lead Experience: 6 9 years Location: Mumbai Team: Customer Success About CoinDCX At CoinDCX, we believe Change Starts Together. Over the past six years, we ve grown from India s first crypto unicorn to a community of over 125 million users. We re on a mission to make Web3 accessible to everyone by creating innovative products that tackle accessibility and security challenges head-on. Join us to be part of a passionate team breaking barriers and building the future of digital finance. Inside CoinDCX s Customer Success Team Our Customer Success team is dedicated to helping users get the most out of their CoinDCX experience. We foster strong relationships, provide timely support, and guide users through their digital finance journeys. If you re passionate about customer satisfaction and operational excellence, this is where your impact begins. Your Role As the RCA Lead, you will be the central owner for structured problem-solving across customer experience, product, and operations. You will lead root cause analysis for critical incidents, drive cross-functional collaboration, and ensure sustainable corrective and preventive actions are implemented to reduce recurring issues. What You ll Own Root Cause Analysis & Problem Solving Lead RCA exercises for major customer-impacting issues, operational failures, and escalations. Build and enforce structured RCA frameworks (5 Whys, Fishbone, FMEA) to ensure consistent problem-solving. Conduct thorough post-incident reviews and publish detailed RCA reports with clear, actionable recommendations. Cross-Functional Collaboration Partner with Product, Tech, Operations, Compliance, and Support teams to address root causes and prevent recurrence. Track and follow up on CAPA (corrective and preventive actions) until full resolution. Ensure accountability for long-term solutions over temporary fixes. Data & Reporting Maintain dashboards tracking recurring issues, escalation trends, and RCA completion metrics. Present RCA insights and systemic risk trends regularly to senior leadership. Quantify the business and customer impact of issues, demonstrating measurable improvements post-fix. Governance & Standards Establish and refine SOPs for incident reporting and RCA processes. Train teams and stakeholders on RCA methodologies and problem-solving best practices. Ensure regulatory and audit compliance with thorough documentation of RCA activities. What You Bring 6 10 years experience in Operations Excellence, Quality, Risk, or Customer Experience, preferably in fintech, crypto, BFSI, or high-scale tech environments. Proven expertise in Root Cause Analysis, CAPA management, and incident governance. Strong analytical skills with the ability to work on large datasets and generate actionable insights. Excellent communication skills to simplify complex issues for leadership and stakeholders. Proficiency with tools like JIRA, Confluence, SQL, Excel, and BI dashboards (Tableau, PowerBI, Looker). Strong stakeholder management and cross-functional collaboration experience. Success Metrics Reduction in repeat issues and escalations. Average time to complete RCA and implement preventive actions. Accuracy and adoption of RCA reports across teams. Leadership satisfaction on visibility and management of systemic risks. You are endlessly curious about Virtual Digital Assets (VDA) and Web3, always staying ahead in this fast-evolving space. You take ownership, relentlessly driving impact and excellence. You embrace a We over Me culture, empowering your team and peers. You thrive on change and innovation, pushing beyond limits and convention. Perks That Empower You Design Your Own Benefit: Customize your perks whether gadgets, travel, or pets, you prioritize what matters most. Unlimited Wellness Leaves: Take time off whenever you need to recharge. Mental Wellness Support: Access health experts, counseling sessions, wellness workshops, and team outings. Bi-Weekly Learning Sessions: Stay sharp and grow with ongoing industry knowledge and skill-building. Join Us If you re ready to lead problem-solving at scale and shape the future of customer experience in Web3 we want to HODL you on our team!

Senior Business Manager SEO Strategy & Client Success Location: Mumbai Experience: 5 7 Years (including proven team leadership experience) Education: Graduate (Any Discipline) Employment Type: Full-Time About the Role We re looking for a dynamic and experienced Senior Business Manager to lead our SEO initiatives and team operations. This role requires a strategic thinker with hands-on SEO expertise, strong client management capabilities, and a proven track record of leading high-performing teams. If you re passionate about driving organic growth and enjoy turning business goals into successful search strategies, this is the role for you. Key Responsibilities SEO Strategy & Execution Identify technical and structural website issues and provide actionable solutions to improve crawlability, indexing, and user experience Implement advanced SEO strategies using a combination of existing and innovative techniques Continuously monitor and improve search engine rankings for key clients across major and niche search engines Collaborate with content creators and web development teams to execute on-page and off-page SEO initiatives Drive SEO performance across all client accounts with a focus on ROI, traffic growth, and conversions Team & Client Leadership Lead and mentor a team of SEO specialists and digital marketers Translate clients business goals into strategic SEO campaigns Act as a primary point of contact for clients, ensuring transparency, performance updates, and strategic alignment Work closely with internal teams (content, design, web services) to ensure seamless execution of campaigns Reporting & Insights Develop customized performance reports using tables, graphs, and visual summaries to clearly communicate SEO progress and insights Convert complex data into actionable insights and business-friendly summaries for client presentations Maintain consistency in analytics and reporting best practices across the team Business Growth Identify upselling and cross-selling opportunities within existing client accounts Contribute to proposal creation, pitch support, and strategic planning for new business development Stay current with SEO trends, algorithm updates, and industry innovations through ongoing research and experimentation Requirements 5 7 years of experience in SEO/digital marketing with a focus on client strategy and team leadership Strong technical SEO knowledge, including site architecture, crawl optimization, schema, and speed optimization Hands-on experience with SEO tools like Google Search Console, Ahrefs, SEMrush, Screaming Frog, etc. Proficient in using analytics and reporting platforms like Google Analytics, Data Studio, and Excel Excellent client communication and stakeholder management skills Strong analytical mindset with the ability to derive insights from large datasets Proven ability to manage multiple projects and lead cross-functional teams Business acumen to identify growth opportunities within existing projects Preferred Skills Background in agency or client-facing environments Experience in SEO for high-traffic or enterprise-level websites Exposure to paid media, CRO, or broader digital strategy is a plus Lead high-impact projects with well-known clients Work with a driven, growth-oriented team in a collaborative culture Opportunity to influence SEO strategy and business outcomes directly Competitive compensation and clear growth path into senior leadership Qualification : Graduate (Any Discipline)

Position: Program Manager Location: Mumbai, India About LRN: With a global presence across the US, EMEA, APAC, and Latin America, LRN supports over 2,500 organizations, including many of the world s most recognizable brands. Our solutions help companies navigate complex regulatory environments, translating core values into measurable behaviors and business practices that create lasting competitive advantage. About the Role: As a Program Manager (PGM) at LRN, you ll serve as a strategic delivery partner, ensuring the seamless execution of client contracts and long-term account success. You will act as the central liaison between internal teams and external stakeholders, overseeing project coordination, risk management, and service delivery for high-impact global clients. This role is ideal for someone who excels in cross-functional collaboration, thrives in a dynamic SaaS environment, and has a strong foundation in program or client management. Key Responsibilities: Client Success & Relationship Management: Ensure clients receive full value from their contractual entitlements Monitor delivery health, manage escalations, and proactively resolve issues Partner with Sales and Customer Success teams to identify upsell and growth opportunities Maintain high customer satisfaction through strategic roadmap oversight and engagement Program & Delivery Coordination: Serve as the operational hub across Sales, Delivery, Product, and Support teams Create and manage structured work plans with clear accountability Oversee deliverables and service-level agreements (SLAs) across internal teams Escalate and follow up on product-related issues with internal stakeholders Support effective triage and resolution of client support tickets Develop scalable delivery frameworks and contribute to program standardization Account Stabilization & Growth: Lead recovery initiatives for at-risk accounts (Red/Amber status) Collaborate with Sales and CSMs to ensure client retention and renewal readiness Facilitate solution design discussions aligned with client needs Client Communication & Advocacy: Act as the primary point of contact for all client delivery-related matters Advocate for client priorities internally and manage clear, consistent communication Represent client needs in operational and executive discussions Operational Excellence & Process Improvement: Identify workflow gaps and propose scalable, repeatable solutions Refine internal systems and processes within Bespoke and Professional Services Contribute to documentation, templates, and internal playbooks for consistency Core Activities: Monitor delivery progress against contract terms and timelines Coordinate cross-functional collaboration for service delivery Keep stakeholders updated on key milestones and project changes Ensure visibility into account updates for internal delivery teams and leadership Requirements: 8+ years of experience in program/project management or B2B client support 3 5 years of experience supporting sales teams in servicing enterprise clients Strong stakeholder engagement, communication, and conflict resolution skills Proficiency in MS Office (Excel, Word, PowerPoint) Ability to understand and translate technical information into client-facing language Strong organizational, problem-solving, and multitasking abilities Preferred Qualifications: Experience in a SaaS or eLearning environment Familiarity with Learning Management Systems (LMS) Background in ethics and compliance programs Proficiency in Japanese (JLPT N3 or above) is a plus Shift Requirements: Must be flexible to work rotational shifts, including night and early morning shifts to support global clients Why Join LRN: Work in a purpose-driven, inclusive environment Collaborate with global teams and Fortune 500 clients Make an impact through work that matters LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Enterprise Account Manager Location: Mumbai, India (Work from Office) Job Type: Full-Time Industry: Enterprise SaaS | Technology | CX Solutions About the Role We are seeking an experienced and highly motivated Enterprise Account Manager to manage and grow relationships with our high-value enterprise clients. This role is ideal for someone who is passionate about customer success, understands how to build C-level relationships, and can identify upselling and cross-selling opportunities to drive business growth. As a strategic partner to our enterprise customers, you will act as a trusted advisor, aligning their goals with our product solutions to deliver measurable impact. Key Responsibilities Own and manage a portfolio of enterprise customers, ensuring customer retention, growth, and satisfaction. Act as the primary point of contact for key stakeholders including C-suite executives. Collaborate cross-functionally with Sales, Marketing, Product, and Engineering to deliver client-focused solutions. Identify and execute opportunities for upselling, cross-selling, and account expansion. Develop and maintain account plans that align with the client s business goals and roadmap. Conduct regular QBRs (Quarterly Business Reviews) and business health checks. Lead contract renewals, negotiations, and ensure timely closures. Proactively address customer issues and escalations with a solution-oriented approach. Track and report key metrics such as retention, usage, CSAT, NPS, and revenue forecasts. Maintain accurate documentation and updates on CRM platforms. Requirements & Skills Master s Degree from a reputed institute. 8+ years of experience in Enterprise Account Management, Customer Success, or Strategic Sales. Demonstrated success in managing enterprise clients and delivering high-impact outcomes. Strong experience with SaaS, enterprise software, or customer experience platforms is highly preferred. Exceptional ability to communicate, present, and influence stakeholders at all organizational levels. Experience with CRM tools (e.g., Salesforce, HubSpot) and MS Office Suite, especially Excel. Proven ability to manage multiple accounts, meet deadlines, and prioritize in a dynamic environment. Excellent negotiation, interpersonal, and organizational skills. Comfortable working independently and collaboratively in a fast-paced, target-driven environment. Willingness to travel for client meetings and reviews as needed. Work with innovative enterprise AI solutions revolutionizing the customer experience space. Be part of a growth-stage company with exciting expansion across global markets. Collaborate with some of the sharpest minds in sales, product, and technology. A transparent, merit-based work culture that rewards performance and ownership. Opportunity for career advancement and leadership roles in client-facing strategy. Qualification : Masters Degree from a reputed institute.

Senior Client Partner Location: Mumbai, India Employment Type: Full-time, Permanent About Qure.AI Qure.AI is the world s fastest-growing medical AI company, with an impressive track record of 13 FDA and 62 CE mark clearances. We develop cutting-edge solutions to enhance patient outcomes across various care domains, including lung cancer, tuberculosis, and stroke. Our innovative technologies have positively impacted over 22 million patients in more than 90 countries worldwide. At Qure.ai, we are committed to fostering a diverse and inclusive workplace, and we proudly serve as an equal-opportunity employer. About the Job We are seeking a Senior Client Partner to lead large-scale, countrywide projects and manage key client relationships. This role involves driving revenue growth through upselling, cross-selling, and strategic account management. As part of the Customer Success & Operations team, you will be instrumental in ensuring smooth project execution and fostering long-term partnerships. In this position, you ll oversee client journeys with Qure.ai, driving product adoption, optimizing impact, and identifying opportunities for expansion and renewal. This is a high-impact role that combines client management, project execution, and strategic planning in a rapidly growing organization. Roles and Responsibilities Lead Large-Scale AI Projects: Drive the execution of large-scale, countrywide AI projects from start to finish, ensuring smooth implementation and client satisfaction. Collaborate with government bodies, healthcare institutions, on-ground teams, and global health organizations to drive product adoption and large-scale AI deployment. Client Relationship Management: Build and maintain strong relationships with key external stakeholders, including Ministry of Health, National Programs, program heads, IT teams, and clinical decision-makers. Ensure high retention and satisfaction, and serve as the primary point of contact for client management, post-deployment engagement, and feedback collection. Revenue Growth: Identify new opportunities within existing accounts, driving upselling, cross-selling, renewals, and expansions. Manage strategic account planning to maximize client lifetime value and ensure continuous revenue growth. Cross-Functional Collaboration: Work closely with engineering, product, and sales teams to support client needs, resolve project challenges, and deliver exceptional results. Provide valuable feedback to product teams to contribute to Qure.ai's product roadmap and continuous improvement. Best Practices and Process Optimization: Develop best practices for client management, project execution, and revenue tracking. Continuously optimize internal processes for improved efficiency, scalability, and long-term impact. Client Support: Effectively resolve client complaints by collaborating with Client IT and Program Teams, managing remote access requests, and ensuring timely resolution of issues in coordination with internal engineering teams. Marketing & Research Outcomes: Generate marketing and research outcomes that highlight the impact of Qure.ai s solutions and reinforce our value proposition in the healthcare AI space. Skills and Expertise Experience: 3-6 years in client-facing roles, with experience in managing large-scale, multi-stakeholder projects and driving revenue growth through upselling, cross-selling, and strategic account expansion. Project Management: Strong people management skills and the ability to lead projects in a fast-paced, evolving environment. Experience in account management, client success, project management, or healthcare is a plus. Communication Skills: Excellent verbal and written communication skills, with a demonstrated ability to engage with and influence senior-level stakeholders. Problem-Solving: Self-starter, quick learner, and a driven individual with strong problem-solving capabilities and empathy toward clients. Healthcare Knowledge (Optional): Knowledge and experience in the healthcare industry will be advantageous. Technical Skills: Proficient in Excel and PowerPoint for reporting and presentations. Other Considerations Travel Requirements: This role will involve significant travel, both domestic and international, to ensure successful project execution and client engagement. At Qure.ai, you will be part of a rapidly growing organization where you can work alongside the best minds in the healthcare and AI industries. We offer competitive compensation, a rewarding career path, and the chance to make a meaningful impact in global healthcare. As a Senior Client Partner, you will have the opportunity to grow with a young, innovative company and help shape the future of healthcare AI. Equal Opportunity Employer Qure.ai is committed to fostering a diverse and inclusive workplace. We encourage applicants from all backgrounds and experiences to apply.

Job Title: Customer Success Manager Cybersecurity Location: Mumbai, Maharashtra, India Department: Customer Success | Full-Time About CloudSEK At CloudSEK, we re on a mission to build the world s fastest and most reliable AI-driven cybersecurity technology. Founded in 2015 and headquartered in Singapore, we ve grown rapidly to become one of India s most trusted cybersecurity product companies. Our proprietary AI and ML-powered platform offers real-time detection and resolution of digital threats across various internet sources. CloudSEK s product suite includes: XVigil: Digital Risk Protection Platform BeVigil: Attack Surface Monitoring Tool SVigil: Contextual AI for Supply Chain Risk Monitoring We re proud recipients of multiple accolades, including: NASSCOM-DSCI Security Product Company of the Year NetApp Excellerator s Best Growth Strategy Award $7M Series A funding led by MassMutual Ventures Join us as we redefine digital risk management across the globe. Role Overview: Customer Success Manager Cybersecurity We are looking for a Customer Success Manager (CSM) with a strong background in cybersecurity to manage strategic customer accounts and ensure they realize maximum value from CloudSEK s solutions. You ll be the primary point of contact for clients, combining your relationship management skills with technical cybersecurity expertise to deliver an outstanding customer experience and drive retention, engagement, and growth. Key Responsibilities Account Management Serve as the main liaison for a portfolio of strategic enterprise clients Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to align customer goals with product capabilities Visit clients at least twice a year to strengthen relationships and understand evolving cybersecurity needs Cybersecurity Expertise Provide expert insights on threat intelligence, data leak prevention, and digital risk protection Act as a trusted cybersecurity advisor, interpreting threat data generated by CloudSEK s platforms Work closely with client security teams to optimize product usage and threat response Customer Engagement Build strong relationships with key stakeholders including CXOs and CISOs Cultivate customer champions to support advocacy and referrals Deliver customized threat intelligence reports and collect feedback for continuous improvement Revenue Growth and Retention Identify upsell and cross-sell opportunities within assigned accounts Drive on-time subscription renewals and ensure Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets are met Support the sales team with referrals and client expansion strategies Product Adoption & Feedback Ensure 100% utilization of subscribed features and solutions Conduct regular configuration and usage reviews Gather client feedback and contribute to product roadmap planning Operational Excellence Maintain accurate account records using CRM tools Share knowledge internally through documentation, training, and internal presentations Ideal Candidate Profile 5+ years of experience in Customer Success, Account Management, or Cybersecurity consulting Strong understanding of cybersecurity principles, digital risk management, and threat intelligence Excellent communication and relationship management skills Proven track record in driving customer satisfaction, retention, and account growth Ability to manage multiple accounts and prioritize tasks effectively Tech-savvy, detail-oriented, and driven by customer outcomes Bonus Points If You Have Experience conducting onsite meetings and business reviews Knowledge of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) metrics Experience analyzing cyber threats and delivering value-based recommendations Perks & Benefits at CloudSEK Competitive compensation and performance incentives Flexible working hours and a vibrant office culture Free food, unlimited snacks, and beverages Regular team events, music sessions, and creative showcases An opportunity to make a real-world impact in a fast-scaling cybersecurity company Join CloudSEK Empowering the Future of Cybersecurity If you're a customer-focused professional with a passion for cybersecurity and client success, we d love to meet you. At CloudSEK, your work will protect global digital assets while you grow with a world-class team. Apply now and be part of our journey to secure the digital world.

Job Title: Senior Account Manager - Business Transformation Reports To: VP - Business Transformation Location: Mumbai Job Description: The Senior Account Manager will play a pivotal role in driving innovation and acting as the uniting factor between the client s goals and the internal teams. This role is key in ensuring that the client receives the best service possible, driving collaboration internally and externally with clients and partners. You will support the VP - Business Transformation in managing accounts, ensuring on-time delivery, and excellence in execution. Key Responsibilities: Brand Strategy and Client Communication: Spearhead brand strategy and communication, fostering collaboration between Web, SEO, Content, and Direct Marketing teams. Define, maintain, and evolve overall brand strategies, ensuring timely execution and delivery backed by regular insights, analysis, and reports. Build strong, long-lasting client relationships, navigating through ambiguity and complexities to meet client needs. Revenue Goals and Client Management: Meet or exceed revenue goals for each client by setting clear KPIs and tracking progress. Recommend, design, and implement new projects that will improve the client s digital footprint and enhance their online presence. Collaborate with internal teams to fulfill client needs and consistently exceed expectations. Team Leadership and Collaboration: Effectively lead and motivate the internal Web, SEO, Content, and G&A teams to deliver high-quality work. Coordinate with other functional areas within the company to ensure seamless service delivery, keeping the internal teams aligned with the client s objectives. Ensure regular communication with senior leadership to align on client goals and internal strategies. Innovation and Digital Trends: Stay updated with industry and digital technology trends, utilizing this knowledge to drive innovation for clients. Leverage technology to create new and better ways of working, continuously improving digital strategies for clients. Problem Solving and Client Support: Troubleshoot and solve complex client issues, offering innovative solutions. Work closely with internal departments to ensure client requirements are met efficiently. Upselling and Cross-selling: Partner with the sales and marketing teams to identify opportunities for upselling and cross-selling additional services. Proactively introduce clients to new offerings and solutions that align with their growth objectives. Skills and Qualifications: Experience: 4-5 years of professional experience in managing and growing client accounts, particularly in SEO, Web, Content, and Digital Marketing. At least 2 years of experience using 2 CMS platforms and 1 e-commerce platform (e.g., Shopify, Magento). Technical Skills: Strong understanding of Google Analytics (Power User). Knowledge of technical implementations and API documentation. Proficiency in MS Office software (Excel, Word, PowerPoint). Communication Skills: Excellent written and verbal communication skills. Talented in storytelling and delivering engaging presentations. Strong interpersonal and relationship-building skills. Leadership and Collaboration: Ability to collaborate effectively with senior leadership. Strong leadership skills with the ability to motivate and manage cross-functional teams. Problem-Solving and Analytical Skills: Analytical mindset with a problem-solving attitude. Ability to make decisions based on priorities and driving value through innovation. Client Management: Ability to manage client relationships, track revenue goals, and recommend improvements to enhance digital strategies. Ability to navigate complexities and build strong, long-term client relationships. Additional Skills: Strong organizational and time management skills to handle multiple projects at once. Ability to work cross-functionally with SEO, tech, measurement and analytics, HR, and finance teams. Innovative Work Environment: Be part of a fast-growing, forward-thinking company with opportunities to drive change and innovation. Career Growth: Work closely with senior leadership to grow your career while contributing to the company's success. Dynamic Team: Collaborate with talented professionals in a highly collaborative environment where your ideas will be valued. If you re looking for a challenging role that combines strategy, leadership, and innovation in the digital space, this is the opportunity for you!

Job Overview: Account Executive at Google Company Overview: Google is a global leader in advertising solutions, offering cutting-edge products that help businesses of all sizes grow. The Google Customer Solutions (GCS) team is responsible for helping small and medium-sized businesses (SMBs) optimize their advertising strategies and drive long-term success. As an Account Executive, you ll play a pivotal role in shaping the business growth of Google s clients by offering personalized, data-driven solutions and building strong, trusted relationships. Responsibilities: Client Relationship Management Develop and maintain relationships with C-level executives of your assigned portfolio of clients, understanding their business needs and goals. Be a trusted consultant, offering strategic advice and actionable insights to help clients optimize their advertising investments. Strategic Advertising Solutions Anticipate how decisions are made at the executive level, uncover the business needs of customers, and design tailored strategies to help them achieve their advertising goals. Understand and leverage Google s full range of product offerings (including search, display, video, and mobile advertising) to create impactful advertising strategies that reach a wide audience. Business Growth & Planning Manage a portfolio of clients alongside account managers to consistently meet and exceed business objectives. Establish and execute multi-quarter plans for sustainable business growth. Regularly assess business drivers, identify opportunities for expansion, manage risks, and optimize the customer s advertising strategy for long-term success. Collaboration & Mentorship Collaborate closely with peers, account managers, and cross-functional teams to drive business growth. Coach colleagues and share best practices within the organization to elevate skills and foster customer success. Performance & Results Prioritize delivering an exceptional sales experience to customers, focusing on achieving both short-term goals and long-term growth. Review performance metrics, refine strategies as needed, and adjust based on ongoing insights and data. Qualifications: Minimum Qualifications: Bachelor s degree or equivalent practical experience. At least 5 years of experience in sales, advertising, or marketing. Preferred Qualifications: Strong knowledge of traditional and online marketing strategies, with a focus on digital advertising products. In-depth understanding of the local market with a sharp analytical skill set. Ability to think critically about complex issues and provide recommendations and actionable plans for business growth. Proven experience in managing multiple projects with a wide range of internal and external stakeholders. Demonstrated relationship-building skills, particularly with C-level executives. About the Role: As an Account Executive, you will serve as the primary point of contact for a set of Google s key clients. You will help them shape their advertising strategy to ensure they reach new customers, build long-term relationships, and grow their businesses. You will use your knowledge of digital advertising and market trends to identify and seize opportunities, driving the success of both Google and your clients. In this role, you will have the opportunity to make a direct impact on your client s growth by helping them optimize their advertising campaigns and strategies. You will work closely with internal teams and external clients to create tailored solutions that deliver outstanding results. If you re a results-driven individual with a passion for helping businesses grow, this role offers an exciting opportunity to influence the success of SMBs worldwide through Google s powerful advertising solutions. Apply Now and take the next step in your sales career with Google! Qualification : Bachelors degree or equivalent practical experience.

Job Title: Director of Operations Health Insurance Position Summary As the Director of Operations Health Insurance, you will play a pivotal role in strengthening our presence within Travel Operations by applying your expertise in the insurance and operations domain. You will work closely with senior stakeholders to identify and evaluate strategic partnerships, create long-term business opportunities, and drive operational efficiencies across multiple projects and accounts. This position is for professionals with experience in banking, outbound sales, and insurance operations. Your primary focus will be on managing large teams, optimizing business processes, and contributing to overall company success. Key Responsibilities Leadership & Operations Management: Manage and oversee multiple projects and accounts within the insurance domain, ensuring successful execution and alignment with company goals. Lead and manage over 500 FTEs across different geographies, ensuring operational efficiency and team success. Implement and drive company-approved strategies and monitor their impact across operational activities. Align with stakeholders to set strategic goals and make key decisions that guide day-to-day operations. Provide constructive feedback and support to staff from various departments, ensuring continuous growth and high performance. Performance Evaluation & Improvement: Regularly assess and improve business procedures, aligning them with organizational objectives. Use data and metrics to evaluate performance and identify opportunities for improvement. Introduce policies and procedures to enhance overall performance and operational effectiveness. Ensure the safety and adequacy of work environments and implement necessary improvements. Client Relations & Business Development: Foster strong relationships with corporate clients and high-level decision-makers to create new business opportunities. Perform follow-ups with corporate clients and identify potential areas of growth. Contribute to the development of business strategies to approach prospects and expand market presence. Promote continuous improvement in all operational areas by proposing creative solutions. Financial & Budget Management: Review and manage operational budgets, ensuring financial objectives are met. Oversee manufacturing, purchasing, and sales departments to ensure that each division is reaching goals set by leadership. Forecast and control costs to maintain profitability. Review financial information to adjust operational budgets, supporting profitability and business growth. Collaboration & Cross-Functional Integration: Lead coordination between operations, engineering, technology, and customer service divisions to improve workflow and reduce costs. Communicate new directives, policies, and procedures to managers, ensuring clear understanding and smooth implementation. Act as a liaison between different business functions to ensure seamless operations and collaboration. Strategic Planning & Execution: Establish key metrics, guidelines, and standards to evaluate company efficiency and effectiveness. Analyze business procedures and recommend improvements to enhance operational output. Ensure that policies and procedures are followed and communicated effectively across teams. Qualifications Education: Bachelor s degree or higher (preferred). Experience: 10+ years of experience in the insurance sales industry. 10+ years of BPO (Contact Center, Outsourcing) experience, particularly in the health insurance domain. Proven experience managing large teams (500+ FTE) and overseeing operational activities across multiple projects and locations. Experience in managing financials, including budgeting, P&L management, and margin analysis. Strong background in outbound sales with experience presenting to C-level executives. Proven ability to manage complex operations and achieve business goals. Skills & Attributes: Strong negotiation and business management skills. Exceptional analytical thinking and proactive attitude. Strong written and oral communication skills. Excellent interpersonal skills and teamwork mindset. Ability to work under tight deadlines and manage multiple priorities effectively. Attention to detail and accountability in meeting operational objectives. In-depth knowledge of data analysis, performance, and operational metrics. Additional Attributes: Leadership and organizational skills to inspire and manage teams effectively. Experience in formulating and implementing policies to improve operations. A collaborative mindset with the ability to drive integration across various business functions. Extensive experience presenting and negotiating with senior-level decision-makers, including C-suite executives.

Senior Manager - Solution Consulting Experience: 12+ years About Seclore At Seclore, we are entrepreneurs, not employees a passionate team solving complex data security challenges with cutting-edge, patent-pending technology. Recognized as a "Great Place to Work" in both India and the USA, we thrive on innovation, risk-taking, and problem-solving. Seclore is a global leader in Data-Centric Security, safeguarding highly confidential information across Fortune 100 companies, nuclear projects, and pharmaceutical innovations. Our award-winning technology enables organizations to control how their data is used even after sharing it externally. The Role We are looking for a Senior Manager - Solution Consulting to drive customer value, strategic growth, and cross-functional collaboration. You will play a key role in identifying new use cases, mentoring teams, and strengthening client relationships. Key Responsibilities Identify New Use Cases & Drive Customer Value Work closely with clients to discover high-impact use cases. Lead initiatives to define and implement these solutions. Support Sales and CSM teams in closing deals through strategic insights. Enhance Team Strategic Capability Mentor and develop solution consultants to take on a more strategic role. Establish best practices and frameworks to enhance advisory capabilities. Drive training programs and workshops to build a high-performing team. Cross-Functional Leadership Collaborate with Product Management, Sales, and Customer Success to ensure seamless integration of solutions. Promote solution-based selling and lead strategic initiatives. Build & Strengthen Client Relationships Act as a trusted advisor to key stakeholders. Serve as an escalation point for solution-related issues and ensure proactive resolution. MBA with 8-10 years of consulting experience in BFSI, Manufacturing, or Government verticals. Strong customer focus and ability to link insights to business outcomes. Exceptional communication, presentation, and problem-solving skills. Expertise in business analysis, process mapping, and solution implementation. Ability to manage multiple projects and work independently. Willingness to travel and provide on-site consulting. Strong knowledge of analytical, training, and marketing tools. Nice to Have Experience in information security practices. Certifications in security, business process management, or IT infrastructure. Work on Cutting-Edge Security Tech Collaborate with Global Enterprises Innovate & Solve Real-World Problems Thrive in a Culture of Entrepreneurs, Not Employees Be part of a team shaping the future of data security! Qualification : Have an MBA with 8-10 years of consulting experience in BFSI/Manufacturing/Government verticals.

Join Seclore Innovate, Implement, Impact Seclore is a global leader in Data-Centric Security, trusted by Fortune 100 companies to safeguard their most sensitive information. Whether it s nuclear submarine designs or breakthrough pharmaceutical formulations, we ensure that critical digital assets remain secure and under control no matter where they travel. How We Do It Our patent-granted, award-winning technology gives organizations unparalleled control over their data, even after it has been shared internally or externally. We continuously push the boundaries of innovation and security, staying ahead of ever-evolving threats. 5 Billion+ Documents Protected | 2000+ Global Customers | 30+ Countries Role: Implementation Project Manager Location: Mumbai Experience: 5 10 years We are looking for a dynamic Implementation Project Manager who thrives in an agile environment, excels in problem-solving, and drives strategic decision-making. This role is critical to the Customer Success Team, ensuring seamless technical deployments, functional rollouts, and user adoption for Seclore s security solutions. At Seclore, we foster innovation and continuous learning, always pushing boundaries to deliver maximum value to customers and stakeholders. Key Responsibilities Project Planning & Execution Lead end-to-end project management, from initiation to successful completion. Drive technical deployments, functional rollouts, and user enablement with precision. Ensure projects are delivered on time, within scope, and within budget. Monitor and manage project budgets and professional services expenses. Oversee customer onboarding and initial product adoption. Stakeholder & Customer Management Collaborate with Sales and Pre-Sales Teams for a smooth handover from sales to delivery. Conduct customer kick-off meetings and define project milestones. Manage risks and implement mitigation strategies to ensure project success. Maintain seamless communication across all stakeholders, resolving issues proactively. Execution & Reporting Maintain project dashboards, issue registers, and risk logs for real-time tracking. Manage scope changes and deployment architecture adjustments. Ensure timely milestone completion and obtain deployment sign-offs. Facilitate a smooth transition to Customer Success and Support teams post-implementation. Process Improvement & Cross-Team Collaboration Identify opportunities for process enhancement and improved project execution. Work closely with Product Support, Product Management, and Engineering teams. Travel (40 50%) as required to client locations for on-site implementation and support. Required Skills & Qualifications Technical & Business Expertise Education: BE/B.Tech/MSc (Computer Science)/MCA (MBA is a plus). Experience: 7 10 years total experience, with 4 6 years in project management. Hands-on techno-functional experience preferred. Experience interacting with top management and cross-functional teams. Exposure to large enterprise IT environments. Project Management Certifications (Preferred): PMP, CAPM, or Prince2. Soft Skills & Abilities Leadership & Multi-Tasking: Ability to manage multiple projects simultaneously. Communication: Strong verbal, written, and presentation skills. Stakeholder Management: Ability to engage with global enterprise clients. Problem-Solving: Solution-oriented approach with a proactive mindset. Risk & Escalation Management: Ability to navigate and resolve complex challenges. Work with cutting-edge data security technology. Engage with global enterprises and industry leaders. Collaborate in an entrepreneurial, innovation-driven culture. Be part of a high-impact Customer Success Team. Qualification : BE/B Tech/MSc (Computer Science)/MCA

About the job As an AI Sales Specialist, you will be responsible for growing our AI business by building and expanding relationships with new and existing customers. You will possess the necessary promoting skills to effectively build relationships with both Cloud Field Sales Representatives (FSRs), Customer Engineers (CEs) as well as new and existing customers. You will develop relationships with external customer stakeholders, identifying innovative ways to multiply your impact and the impact of the team as a whole. You will partner with internal Google Cloud Platform (GCP) Sales teams to grow their AI businesses and drive overall value for GCP. Business cycles will include a combination of productivity use cases, as well as working with product teams to help our customers build new products leveraging our AI. Google Cloud accelerates every organization s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Build relationships with customers as a subject matter expert and trusted advisor, managing complex business cycles, identifying solution use cases, and influencing long-term strategic direction of accounts. Deliver against quota and achieve or exceed strategic business and growth goals while forecasting and reporting your territory s business. Work with Google accounts and cross-functional teams (e.g., Customer Engineering, Marketing, Customer Success, Product, Engineering, Channels) to develop go-to-market strategies, drive pipeline and business growth, close agreements, understand the customer, and provide excellent prospect and customer experience. Develop and execute strategic account plans informed by our responsible AI framework across an assigned territory or market. Work with multiple customers and opportunities simultaneously, understanding each customer s technology footprint and strategy, growth plans, business drivers, competitors, and how they can transform their business using our technologies. Minimum qualifications: Bachelor's degree or equivalent practical experience. 12 years of experience in promoting IT business solutions and executing a territory business strategy. Experience partnering with technical staff to build business cases and implementation plans. Experience identifying and driving use cases to solve customer problems. Preferred qualifications: Experience working with and managing partners in complex implementation projects including global system integrators and packaged software vendors. Experience with promoting the AI technology stack. Experience working with product teams and an understanding of how to embed our technology into their product set. Familiarity with Google Cloud and Google Cloud AI offerings. Ability to connect AI/ML with business value and engage executive stakeholders as an advisor and thought leader. Ability to drive business growth across a broad set of industry-specific AI/ML use cases.

Description National Marketing Head - Vision Care India Band Level: 30 Reporting to: Business Unit Leader- Vision Care India PURPOSE The National Marketing Head for Vision Care India will lead the marketing strategy for the India market, driving innovation and execution excellence to enhance Johnson & Johnson s presence, competitiveness and category leadership in Vision Care. KEY RESPONSIBILITIES Develop and implement marketing strategies that align with the overall Vision Care strategy, with a focus on market share growth and brand leadership. Lead marketing campaigns that drive the growth trajectory of the contact lens category by driving contact lens penetration, consumption and eye health awareness in India. Leverage deep market insights to formulate innovative go-to-market strategies and business models. Demonstrate a consumer first mindset and own demand generation for the brand Collaborate with cross-functional teams to align marketing efforts with broader company objectives, ensuring cohesive brand messaging. Build and nurture a high-performing marketing team, capable of driving impactful marketing initiatives. Ensure all marketing activities are in compliance with regulatory and ethical standards. Collaborate with regional and functional leaders to ensure marketing strategies are aligned with broader company objectives. Manage marketing budget to invest for sustainable growth while ensuring sound financial and operational stewardship WORKING RELATIONSHIPS Internal: Business Unit Leader, Sales, Professional Affairs, and other cross-functional teams; STAR Cluster and regional marketing teams External: Industry key stakeholders, marketing agencies, and strategic business partners, Eye Care Professionals KEY ACCOUNTABILITIES Strategic Leadership: o Lead the development and execution of Vision Care marketing strategies in India. o Drive the delivery of powerful marketing campaigns to accelerate the contact lens category and eye health trajectory. o Shape and implement strategies to grow category leadership and market share. o Champion consumer understanding and develop consumer insight-based marketing plans to best serve potential and existing contact lens wearer o Demonstrate consumer/ customer centric and digital first mindset o Drive innovation in go-to-market strategies and business models. Financial Performance o Drive competitiveness for the India Vision Care business unit. o Ensure appropriate resource allocation and budget utilization of marketing resources. o Ensure sustainable growth and strengthen business fundamentals. o Lead teams towards the execution of category and connected commerce go-to-market approaches to drive market-leading growth and deliver against business goals. Compliance and Ethical Business Practices: o Advocate for and instill a strong culture of compliance throughout the organization. o Ensure marketing activities are healthcare compliant and based on the Credo. o Adhere to company guideline to ensure financial and operational stewardship in budget management and procurement Team Leadership and Talent Development: o Build, lead, and develop high-performing cross-functional teams. o Guide marketing team and influence cross-functional team in driving execution excellence of business plans o Provide coaching to grow organizational capability, bench strength, and leadership pipeline. o Utilize market insights, customer objectives, and consumer trends to optimize business opportunities. o Ensure right resourcing and investments to support building in-market capabilities. Customer and Stakeholder Relationship Management: o Lead and participate in top-to-top management business reviews with major customers, providing a consolidated view of global, regional, and country implications and opportunities. o Engage with major customers and support market teams in implementing aligned business goals. o Facilitate Johnson & Johnson becoming the preferred partner of choice in the Vision Care sector for optometrists and for key accounts and priority customers. Qualifications REQUIREMENTS Bachelor s degree or above. Minimum of 8 years of experience in marketing within the healthcare or consumer goods sector, with proven success in brand management and marketing strategy. Proven track record of driving category growth and building strong consumer campaigns within the healthcare or consumer goods sectors. Exceptional skills in strategic thinking, marketing innovation, and communication. Strong leadership and stakeholder management abilities. A Strategic thinker with a strong commercial acumen and analytical mind who can drive insights-based marketing disruption A consumer centric, digital -first mindset Results and Performance Driven Preferred (as an Added Advantage) Eye care, retail and health care industry knowledge. Qualification : Bachelors degree or above.

Description National Sales Head - Vision Care India Band Level: 30 Reporting to: Business Unit Leader- Vision Care India PURPOSE The National Sales Head for Vision Care India will spearhead the sales strategy, ensuring robust leadership to drive sales growth and market share expansion in the India market. This pivotal role involves managing and optimizing the sales operations to align with the company s strategic goals. KEY RESPONSIBILITIES Develop and execute sales strategies that are in line with the India Vision Care strategy, aiming for market leadership and customer satisfaction. Oversee the full spectrum of sales operations, with an emphasis on achieving and exceeding sales targets and profitability goals. Facilitate high-level engagement and partnerships with key accounts and priority customers to secure Johnson & Johnson as the preferred partner in Vision Care. Optimize customer and trade spending to ensure effective return on investments and drive market-leading growth. Build and lead a high-performing sales team, fostering a culture of excellence and innovation. Ensure compliance with ethical business practices, maintaining the integrity and standard of operations. Collaborate with regional and functional leaders to ensure sales strategies are aligned with broader company objectives. WORKING RELATIONSHIPS Internal: Business Unit Leader, Marketing, Professional Affairs, and other cross-functional teams; STAR Cluster regional office, Diversion Control Office, APAC External: Key Accounts, Regional Optical Chains, Business Owners, Eye Care Professionals KEY ACCOUNTABILITIES Strategic Leadership: o Lead the development and execution of India's Vision Care Sales and distribution strategy to make it robust around compliance and to drive profitable and sustainable business growth. o Strengthen business and process fundamentals o Shape and implement strategies to grow category leadership and market share. o Demonstrate customer centric and digital first mindset o Drive innovation in go-to-market strategies and business models. Financial Performance o Drive competitiveness for the India Vision Care business unit. o Ensure sustainable growth and strengthen business fundamentals. o Lead teams towards the execution of category and connected commerce go-to-market approaches to drive market-leading growth and deliver against business goals. o Manages & optimizes customer & trade spending to ensure effective return on investments. Compliance and Ethical Business Practices: o Advocate for and instill a strong culture of compliance throughout the organization. o Keep sufficient focus on the anti-diversion framework and best business practices around monitoring and reviewing business periodically. o Ensure all team activities and programs are healthcare compliant and Credo-based. o Focus on customer sell-through and maintenance of healthy trade inventory. Team Leadership and Talent Development: o Build, lead, and develop high-performing cross-functional teams. o Provide coaching to grow organizational capability, bench strength, and leadership pipeline. o Ensure right resourcing and investments to support building in-market capabilities. Customer and Stakeholder Relationship Management: o Build strong customer and internal stakeholder relationships to develop joint business efforts and higher levels of collaboration and growth. o Lead and participate in top-to-top management business reviews with major customers, providing a consolidated view of global, regional, and country implications and opportunities. o Engage with major customers and support market teams in implementing aligned business goals. o Facilitate Johnson & Johnson becoming the preferred partner of choice in the Vision Care sector for optometrists and for key accounts and priority customers. Qualifications REQUIREMENTS Bachelor s degree or above. A minimum of 8 years of experience in sales or strategic account management, with demonstrated success in leading sales teams. Proven track record of driving sales growth and building strong customer relationships within the healthcare or consumer goods sectors. Strong leadership skills with the ability to influence and inspire. Exceptional interpersonal, communication, and negotiation skills. A Strategic thinker with a strong commercial acumen and analytical mind who can drive insights-based business model innovation Results and Performance Driven Preferred (as an Added Advantage) Eye care, retail and health care industry knowledge. Qualification : Bachelors degree or above.

Indicia Worldwide is a technology-led, insight-driven communications agency with global production expertise. Why We Exist: Creating New Value At Indicia Worldwide, our philosophy is centered on creating new value. We enhance every step of a brand s journey to market by increasing marketing performance and reducing execution costs. We build mutually beneficial partnerships with our clients and their customers, driven by a balance of efficiency and effectiveness that is pioneering, entrepreneurial, and sustainable. Our substantial investment in technology and data science sets us apart in the marketplace. By leveraging data insights and marketing technology, we can measure and demonstrate the impact of our work, with ROI (Return on Investment) as the most critical metric. We are the only agency that combines creative, data, and technology expertise with production and procurement capabilities to optimize marketing performance and efficiencies. This allows us to help our clients deliver more engaging, cost-effective, and sustainable customer experiences. With a rich heritage across print, creative production, retail, data, digital, and technology, we bring these disciplines together to support global brands with their omnichannel marketing activation needs. We believe our unique proposition has the power to redefine how marketing is activated for clients worldwide now and well into the future. The Result Improved client performance by delivering brand ideas that engage consumers better, faster, and more cost-effectively at every stage of the journey to market. Purpose of the Role: Financial Analyst In this role, you will be responsible for driving financial planning, analysis, and reporting processes. Key responsibilities include: Annual Operating Plan (AOP): Compile and consolidate the AOP, working independently to manage expense planning and coordination with relevant teams and functions. Cost Analysis and Monitoring: Analyze costs vs. budget, forecast, and previous year data (excluding staff costs), providing actionable insights to support decision-making across functions and markets. Monthly Forecasting: Prepare and review monthly forecasts, identifying variances and trends compared to budgets and providing insights for course correction. Variance Analysis and Reporting: Compare monthly results with budgets, forecasts, and prior years, preparing detailed commentary to explain variances. Executive Reporting and Presentations: Develop impactful decks and reports for board meetings and executive leadership discussions. Project Support: Assist with ad hoc projects and initiatives assigned by the manager, ensuring quality and timely delivery. Cross-Functional Collaboration: Work closely with senior stakeholders, executive leadership, client partners, and finance leaders across APAC, gaining exposure in a fast-paced, collaborative environment. Skills, Knowledge, and Experience Required Chartered Accountant (CA) with 2 3 years of experience or MBA/Cost Accountant (ICWA) with 3 5 years of experience Advanced Excel skills (including macros and VBA) and PowerPoint proficiency Strong ability to build financial models, perform sensitivity and scenario analysis, and develop reporting tools/templates Experience presenting analysis and findings at senior management meetings Mindset for Success Quick Thinker: Sharp attention to detail and ability to think on your feet Adaptable and Efficient: Perform well under tight deadlines Exceptional Communicator: Deliver clear and concise updates to stakeholders Key Soft Skills for Success Strong problem-solving abilities Proactive and collaborative approach Enthusiasm for working with diverse teams and stakeholders Ability to work under pressure and accommodate different time zones Role Requirements Working Hours: 9:00 AM to 6:00 PM IST, Monday to Friday; however, the global nature of the business may require flexibility for meetings outside these hours. Location: Hybrid work model based in Malad West, Mumbai. Attendance at the office will be required as needed. We are an equal opportunities employer and are committed to accommodating the needs of all candidates. If you require any adjustments during the interview process, please inform us so we can make the necessary arrangements. Qualification : Chartered Accountant (CA) with 2-3 years of experience

About Us Indicia Worldwide is a technology-led, insight-driven communications agency with global production expertise. Our Purpose: Creating New Value At Indicia Worldwide, we are driven by a philosophy of creating new value at every step of a brand s journey to market. We achieve this by enhancing marketing performance and reducing execution costs, building mutually beneficial partnerships with our clients and their customers. Our approach balances efficiency with effectiveness and is pioneering, entrepreneurial, and above all, sustainable. Our significant investments in technology and data science set us apart in the marketplace. By leveraging data insights and marketing technology, we can measure and optimize our work, with return on investment (ROI) as the most critical metric. We are the only agency that combines creative, data, and technology expertise with production and procurement capabilities to deliver improved marketing performance and operational efficiencies. This unique blend enables us to create more engaging, cost-effective, and sustainable customer experiences for our clients. With a rich heritage spanning print, creative production, retail, data, digital, and technology, we bring together these disciplines to support global brands in their omnichannel marketing activation. Our goal is simple: improve client performance by engaging consumers with innovative brand ideas better, faster, and more cost-effectively at every step of the journey to market. Purpose of the Role As an Individual Contributor within the Finance Shared Services team, you will be responsible for executing process-driven tasks for your assigned region. These tasks include, but are not limited to: Accounts Payable (AP) Processing: Checking, acceptance, and posting of invoices Client Invoicing: AR invoices, credit notes, and rebills Intercompany Invoicing Cash Allocations: Remittance posting Statement Reconciliations: For clients and suppliers Bank Reconciliation Staff Expense Processing Client and Supplier Queries: Investigating and resolving queries Supplier Payments: Payment runs, AR/AP matching, etc. General Accounting: Consolidation, prepayments, accruals, provisions, and transactional MIS Monthly Books Closing Activities Skills, Knowledge, and Experience Required Recent graduates or individuals with up to 1 year of experience in accounting, finance, or related fields Strong academic background in Accounting (excellent academic records are highly preferred) Advanced MS Excel skills to manage data and generate reports efficiently Mindset for Success Focused and Methodical: Manage tasks with precision and efficiency Quick Learner: Align with organizational goals and priorities effectively Structured and Reliable: Maintain consistency in processes and deliver high-quality outputs Analytical Thinker: Provide accurate and insightful analyses Deadline-Oriented: Respect deadlines and deliver tasks on schedule Soft Skills for Success Effective Communication: Clearly articulate ideas for seamless collaboration Adaptability: Embrace new challenges, tools, and processes with agility Resilience Under Pressure: Perform consistently in high-pressure situations Team Collaboration: Work harmoniously with others to achieve shared goals Role Requirements Location: Hybrid work model based in Malad West, Mumbai Flexibility: Willingness to adapt to flexible work arrangements while ensuring timely delivery We are an equal opportunities employer and are committed to making reasonable adjustments to accommodate the needs of all candidates. If you require adjustments during the interview process, please let us know so we can make the necessary arrangements.

About Salesforce We are Salesforce, the world s #1 Customer Relationship Management (CRM) platform, driving business success through AI, Data, and CRM solutions. Our core values inspire us to help businesses across industries connect with customers in new, impactful ways. As a Trailblazer at Salesforce, you ll chart your own career path, drive your performance, and improve the world of business. If you believe in businesses doing good and doing well, you ve come to the right place. Position Overview As a Cloud Account Executive within the Slack team, your focus will be on driving workplace productivity and communications solutions for enterprises. You ll lead the strategy for Slack sales within your market segment, drive revenue growth, and expand customer adoption. Your expertise will help customers understand the value of Slack and Salesforce solutions, while aligning those capabilities with their business objectives. Your Impact Customer Relationship Building: Establish and maintain key relationships with current and prospective customers. Strategic Sales: Formulate and execute sales strategies to meet the unique challenges and goals of your customers. Revenue Growth: Drive demand generation within the current customer base and identify new opportunities through prospecting. Collaborative Work: Partner with existing account owners and cross-functional teams to execute Slack sales initiatives. Trusted Advisor: Serve as an expert in both business and technology, guiding customers on how Slack can accelerate their business transformation. Business Evangelism: Articulate the ROI, business value, and time-to-value of the Slack solution to executive stakeholders. Key Responsibilities Account Management: Develop and nurture relationships with key stakeholders, ensuring customer satisfaction and long-term success. Strategic Planning: Develop and implement an account strategy aligned with the customer s business goals. Internal Collaboration: Work closely with cross-functional teams to ensure the successful execution of the account strategy. Sales Alignment: Coordinate efforts with Prime and Cloud sales resources to ensure strategic sales alignment. Sales Growth: Drive growth within your assigned accounts through both existing relationships and new opportunities. Salesforce Evangelism: Share the Salesforce value proposition to both new and existing customers. What You Bring Proven Sales Experience: Successful track record of driving sales growth and cultivating long-term customer relationships. Cloud & SaaS Expertise: Strong understanding of cloud solutions and workplace productivity tools, particularly Slack. Strategic Mindset: Ability to align customer business goals with solutions, focusing on long-term success. Collaborative Approach: Ability to work effectively with cross-functional teams and internal stakeholders. Consultative Selling: Expertise in leading high-level conversations with customers about business value and technology adoption.

Roles & Responsibilities Complete ownership and performance of the teams (Recruitment, Sales, Finance, IT) against the business goals and plans. Complete ownership of being a customer success Manager for all our clients. Designing and implementing business plans and strategies to promote the attainment of goals. Ensuring that the company has adequate and suitable resources to complete its activities. Proactively evaluate and assess the client group's talent acquisition needs (with a focus on both current recruiting needs and emerging talent needs) to implement creative, efficient, and effective sourcing and recruitment campaigns. Design and execute recruiting strategies to attract, evaluate, and hire qualified candidates. Proactively identify and address global business needs. Research, recommend, and implement new tools, recruiting software (e.g. ATS), HRIS, and CRM. Implement online and offline employer branding activities. Measure key business success metrics. Bench management, Requirement allocation, and Operations management. Complete ownership and responsibility of P&L for staffing business Should handle contracts, and agreements and be well-versed with SOW, PO, Invoices, etc. Key Skills Required Excellent written and verbal communication skills. Negotiation & Convincing Skills. Learning Ability. Go getter attitude.