Support Services Coordinator Jobs in Gurgaon

Job Title: Software Support Executive Location: Gurugram Employment Type: Full-Time Experience Required: Fresher Salary: 1.92 LPA Position Overview: We are looking for a motivated and detail-oriented Software Support Executive to join our team in Gurugram. This is an excellent opportunity for fresh graduates who are eager to begin their career in IT support and customer service. Key Responsibilities: Provide first-level technical support to users for software-related queries Manage and resolve support tickets in a timely manner Troubleshoot and analyze issues related to software functionality and performance Escalate complex issues to the development or technical teams when necessary Document support interactions and solutions for future reference Communicate effectively with users to ensure clear understanding and resolution Required Skills: Basic knowledge of SQL for querying and troubleshooting Understanding of software ticketing systems and support workflows Good problem-solving and analytical skills Strong verbal and written communication Ability to learn quickly and work in a fast-paced environment Preferred: Internship or academic exposure to software support or SQL is a plus Familiarity with helpdesk tools like Jira, Freshdesk, or Zendesk

Position: Administration Associate Location: Gurgaon Department: Administration / Facilities Employment Type: Full-Time Company: GSPANN Technologies Job Description: GSPANN is seeking a detail-oriented Administration Associate to manage daily facility operations, coordinate with vendors, and support employee services. The ideal candidate will have a strong background in office administration or facilities management with excellent organizational and communication skills. Role and Responsibilities: Coordinate with housekeeping, security, pantry, and other facility vendors to ensure smooth daily operations. Manage employee service requests such as ID card issuance, seating arrangements, and travel assistance through a ticketing system. Track office supplies, maintain stock registers, and replenish consumables in a timely manner. Oversee service schedules, Annual Maintenance Contracts (AMC), vendor communications, and payment follow-ups. Provide logistical support for internal events, team meetings, and conferences. Assist in preparing documentation and maintaining compliance records for audits and certifications. Skills and Experience: Minimum 2 years of experience in office administration or facilities management. Strong coordination, follow-up, and reporting capabilities. Familiarity with vendor management and basic asset tracking. Proficient with Microsoft Excel, Word, and Outlook. Effective team player with strong verbal and written communication skills.

Job Summary: Senior Application Specialist Location: Gurgaon, India Grade Level: 10 Department: Operations Group Company: S&P Global Market Intelligence Overview: As a Senior Application Specialist, you will play a pivotal role in delivering expert-level application support for thinkFolio, S&P Global s portfolio management software. You will be the primary liaison for troubleshooting and resolving client issues, maintaining service excellence, and contributing to documentation and process improvements. This role offers extensive cross-functional collaboration and interaction with global clients in the banking, asset management, and hedge fund industries. Key Responsibilities: Serve as a product expert for thinkFolio, offering technical and functional support to clients. Troubleshoot and resolve complex client issues efficiently, escalating when necessary. Manage incoming support requests, ensuring SLAs are met while maintaining clear communication. Document client issues, resolutions, and communication using internal support systems. Collaborate with global teams across business lines and senior management for knowledge sharing and resolution tracking. Contribute to the creation and maintenance of user manuals, troubleshooting guides, and knowledge base content. What You Bring: Education: Bachelor s degree in Computer Science, Information Technology, or related field. Experience: 5+ years in enterprise software support; experience in financial services or investment systems is preferred. Technical Skills: Proficiency in SQL, scripting languages, and data analysis tools. Soft Skills: Strong analytical, problem-solving, and communication skills. Ability to multitask and prioritize under pressure. Mindset: Customer-first attitude with an aptitude for learning new financial technologies and sharing knowledge. What s In It for You: Accelerated growth through exposure to enterprise software used by global financial institutions. Cross-regional collaboration and learning opportunities in a high-impact environment. Access to continuous learning, competitive compensation, wellness programs, and family-friendly benefits. The chance to be part of a global, inclusive organization driven by Integrity, Discovery, and Partnership. About S&P Global Market Intelligence: A division of S&P Global, we provide essential data, insights, and technology that enable clients to make confident decisions. We empower businesses to track markets, manage risk, and identify opportunities in a fast-changing global environment. Qualification : Bachelors degree in Computer Science, Information Technology, or related field.

Job Title: Executive Assistant Location: Gurgaon, India Job Type: Full-Time Experience Level: 5-10 Years About the Role: The Executive Assistant to the CEO plays a vital role in ensuring the smooth functioning of the CEO s daily operations, maximizing their effectiveness by handling various administrative tasks and projects. This is a highly organized, proactive, and discreet position that requires exceptional communication, interpersonal, and time management skills. As an Executive Assistant, you will have the opportunity to work closely with the CEO and senior leadership, contributing to the success of the organization. The role demands a person who can manage multiple priorities and deadlines in a fast-paced and dynamic environment. Key Responsibilities: 1. Calendar Management Proactively manage the CEO s calendar, scheduling and rescheduling meetings, appointments, and travel plans. Prioritize and manage conflicting schedules effectively, ensuring the CEO is well-prepared for all engagements. 2. Travel Arrangements Book and manage all domestic and international travel arrangements including flights, accommodations, and ground transportation. Prepare travel itineraries and ensure all necessary documents and approvals are in place. 3. Vendor Coordination Coordinate with vendors for various office services, such as office supplies, catering, maintenance, and IT support. Establish and maintain strong relationships with key vendors to ensure efficient operations. 4. Communication Management Screen, direct, and prioritize phone calls and emails. Take and distribute meeting minutes, ensuring accurate and timely documentation. Draft and proofread correspondence, including emails, reports, and presentations. 5. Task Management Manage and prioritize the CEO s daily tasks and projects, ensuring all deadlines are met. Maintain accurate records of all ongoing tasks, ensuring completion within specified timeframes. 6. Meeting Preparation Prepare meeting materials such as presentations, agendas, and supporting documents. Conduct thorough research and gather information as needed to ensure comprehensive meeting preparation. 7. Office Management Oversee general office administration, including supply management, equipment maintenance, and office organization. Assist with special projects, events, and corporate activities as needed. 8. Confidentiality Ensure the highest level of confidentiality regarding all company and CEO-related matters. Key Requirements: 6+ years of experience as an Executive Assistant to a senior executive, preferably in a fast-paced environment. Proven ability to manage multiple priorities and deadlines effectively while maintaining attention to detail. Excellent written and verbal communication skills along with strong interpersonal skills. Highly organized with superior time management and multitasking abilities. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant tools. Ability to work independently and as part of a team. Strong problem-solving and decision-making skills. Discretion and trustworthiness are paramount, with the ability to handle sensitive information. Resourceful and proactive in handling tasks and challenges. Adaptability to changing priorities and a fast-paced environment. Willingness to travel within the city as needed for business tasks and meetings. Strong recommendations from previous managers. Flexible Benefits: Stock Options: Every employee is rewarded for a successful company outcome. Health Insurance: Comprehensive health coverage for you and your family, including a health policy of INR 3 lakh and INR 10 lakh of Personal Accident Insurance. MacBook: A MacBook for all employees, regardless of role, to ensure flexibility in work. Impactful Role: As an Executive Assistant, you ll have the opportunity to directly support the CEO and contribute to the company's strategic success. Dynamic Environment: Work in a fast-paced, innovative environment that values ownership and collaboration. Growth Opportunities: Be part of a thriving organization with ample opportunities for career growth and personal development. If you are an experienced Executive Assistant with the ability to handle multiple tasks and provide strategic support to leadership, we would love to hear from you. Apply now to be part of a dynamic team!

Front Office & Administration Assistant - Facilities Management Service Line: GWS Segment Role Type: Full-Time Location: Gurgaon, Haryana, India Areas of Interest: Facilities Management About the Role: As a CBRE Facilities Coordinator, you will collaborate with clients, vendors, and contractors to ensure that facility tasks and work orders are efficiently completed. This role is part of the Facilities Management team, focusing on all aspects of asset operations and supporting Property Managers with repairs and investment plans. Key Responsibilities: Coordinate with landlords, tenants, and service providers to ensure the correct implementation of procedures, policies, and reporting formats. Acknowledge client inquiries and ensure work orders are collected and processed. Collect information from reports to assess the performance and progress status of tasks. Maintain organized files for work orders, proposals, department documents, and vendor-submitted paperwork. Monitor building-related activities, such as waste disposal and recycling, ensuring they meet required standards. Follow instructions, respond to correspondence, and ask clarifying questions as needed. Handle common inquiries or complaints from clients, colleagues, and supervisors in a professional manner. Solve basic problems using established procedures and processes under close supervision. Deliver work output by adhering to defined procedures and methods. What You ll Need: Educational Qualifications: High School Diploma or GED with up to 2 years of job-related experience in Facilities Management. Experience & Skills: Ability to follow standard work routines and apply them effectively. Clear communication skills for exchanging straightforward information. Working knowledge of Microsoft Office products (Word, Excel, Outlook). Strong organizational skills and an inquisitive mindset. Basic math skills, including the ability to calculate simple figures like percentages, discounts, and markups. Qualification : High School Diploma or GED with up to 2 years of job-related experience.

Facilities Executive Soft Services Service Line: GWS Segment Role Type: Full-Time Location: Gurgaon, Haryana, India Areas of Interest: Facilities Management About the Role: As a CBRE Facilities Executive - Soft Services, you will coordinate with clients, vendors, and contractors to ensure the smooth execution of facility management tasks and work orders. This role is part of the Facilities Management team, focusing on the operational efficiency and upkeep of physical assets while supporting Property Managers with service-related functions and compliance. Key Responsibilities: Liaise with landlords, tenants, and service vendors to ensure all facility management policies, procedures, and reporting standards are properly implemented and adhered to. Acknowledge and respond to client service requests and ensure work orders are appropriately collected and addressed. Gather data and create reports to assess performance, progress, and service quality. Organize and file documentation including work orders, vendor proposals, departmental records, and compliance paperwork. Supervise external activities such as waste disposal, recycling, and other soft service operations. Read, follow, and respond to internal memos, emails, and short instructions. Seek clarification when necessary. Handle basic inquiries and feedback from clients, team members, and supervisors professionally. Use existing procedures to resolve day-to-day issues with limited discretionary decision-making. Deliver outputs by following standard operating procedures under close supervision and guidance. What You ll Need: Educational Qualification: High School Diploma or GED with up to 2 years of experience in Facilities Management or a similar operational role. Required Skills: Ability to follow standard operating routines and facility management protocols. Good communication skills for responding to inquiries and sharing routine information. Basic computer proficiency, especially in Microsoft Office (Word, Excel, Outlook). Strong organizational skills with a detail-oriented and inquisitive mindset. Ability to perform basic math functions, including calculating percentages, markups, and discounts. Qualification : High School Diploma or GED with up to 2 years of job-related experience.

Assistant Manager Technical & Soft Services Service Line: GWS Segment Role Type: Full-Time Location: Gurgaon, Haryana, India Areas of Interest: Facilities Management About the Role: CBRE is seeking an experienced Assistant Manager Technical & Soft Services to support operations in regulated and complex facility environments. This role involves managing technical repairs, soft services coordination, and leading maintenance teams in delivering efficient, compliant facilities support. You will collaborate closely with internal teams, trades personnel, and clients to maintain operational excellence across assets. Key Responsibilities: Manage painting, patchwork, and architectural repairs, including cabinetry, doors, and windows. Oversee installation of fixtures such as shelving, tank holders, racks, and hooks. Act as the primary contact for front-line client requests across technical and soft service domains. Coordinate with maintenance personnel for both preventive and corrective maintenance activities. Utilize standard principles and industry procedures to handle tasks and resolve routine issues. Apply cross-functional knowledge within facilities operations, ensuring compliance and performance quality. Model leadership aligned with CBRE RISE values and foster teamwork. Influence project outcomes through your work and team leadership. Adhere to and work within established operational standards and deadlines. Simplify and explain technical or complex information clearly to non-technical stakeholders. What You ll Need: Education & Experience: Bachelor s Degree preferred. 2 5 years of relevant experience in Facilities Management, or a combination of education and equivalent work experience. Skills & Competencies: Working knowledge of technical and soft service procedures. Problem-solving ability using technical judgment and past precedents. Proficient in Microsoft Office tools (Excel, Word, Outlook). Strong organizational skills and the ability to manage priorities effectively. Advanced mathematical skills, including the ability to calculate complex figures like percentages, fractions, and other financial-related data. Qualification : Bachelors Degree preferred.

Position Summary: Claims Inquiry Associate As a Claims Inquiry Associate, you will be responsible for efficiently and effectively handling incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates. You will resolve customer service issues, respond to inquiries, and provide information within targeted timeframes. This role requires maintaining confidentiality, adhering to business ethics, and meeting monthly performance objectives. Key Responsibilities: Customer Service Support: Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates. Perform follow-up calls to clients and providers to provide information and resolve service issues. Policy Interpretation: Interpret insurance policies and explain benefit coverage to customers regarding claims status, benefits, and other related matters. Payment Management: Process stop payments and re-issue cheques to ensure the customer or provider has received the correct payment. Administrative Tasks: Open shortcut cases, print daily reports, send forms, and update deferral codes to ensure quality control in claims processing. Qualifications and Education Requirements: Experience: A minimum of 6-12 months in a customer service-related role. Skills: Attention to detail and ability to multitask. Excellent verbal communication skills, particularly in handling phone and email communication with clients and colleagues. Ability to use initiative and independent judgment in solving customer issues. What We Offer: Personal and Professional Development: Opportunities for career growth with a wide variety of courses and development programs. Encouragement for international mobility and career progression in a global environment. Work-Life Balance: Flexible programs designed to improve work-life balance and provide peace of mind, ensuring your health and wellbeing are prioritized. Inclusive Culture: Allianz is a diverse and inclusive employer, committed to hiring individuals from all walks of life and backgrounds. We welcome applications from people regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation. About Allianz Group: Allianz is one of the world s most trusted insurance and asset management companies. Our employees are integral to our success, and we care about your professional development and wellbeing. We foster a culture where everyone feels empowered to explore, grow, and shape a better future for our customers. Join us today. Let's care for tomorrow.

Job description About this role The Role: The role of an Executive Researcher is instrumental in building human capital at BlackRock. Part investigative research, part consultancy and part analytical the role is varied and requires intelligence, an understanding of business and a good eye for detail. The Executive Researcher will leverage his/her research expertise and knowledge of the Financial Services sector to support the team s development. This includes both execution of requisitions globally as well as leading and supporting knowledge management initiatives. The Executive Researcher will work closely in collaboration with the executive recruiters around the world as a fully integrated team member on senior-level, international projects. Key responsibilities Requisitions: Demonstrate excellent research expertise and build in-depth knowledge of key markets and talent pools. Leverage individual and Firm knowledge/experience to act as a key enabler in the start-up phase of the search process. Identify potential candidates through internal/external sources. Analyzing information to develop insights and business intelligence. Partner closely with the Executive Recruiting team throughout the processes to bring forward candidate solutions and supporting client materials, such as client-ready documents and progress reports. Ensure the real-time capture of insights on candidates and companies and create a repository for the broader benefit of the research team. Maintain accurate and real-time updates in proprietary internal database. Promote best practices across the organization. Provide a high touch recruiting experience to our candidates, ensuring real time status updates in close partnerships with the recruiters and hiring managers. Partner with colleagues in the Talent and Diversity team. Leverage networks, and external suppliers/partners to ensure BlackRock has a high-quality diverse talent slate for all roles. Assist with candidate development and assessment, database management, and knowledge management. Knowledge Management initiatives: Track market/ candidate developments and disseminating this information in a targeted manner. Provide synthesized analysis of markets, competitors and compensation as required. Proactively provide insights on industry trends and key companies Proactively support knowledge management activities (organizational charts, candidate lists, industry trends) Record pertinent information in a timely manner; ensure relevant learnings and documents are captured and disseminated. CANDIDATE PROFILE Knowledge/Experience: An undergraduate degree from an accredited academic institution is required, and an advanced degree is an advantage. Knowledge and experience in the Financial Services sector 2+ years of research experience; experience of working on international engagements in a professional services environment would be an added advantage. Previous experience with candidate sourcing tools and methods Experience of working on international/ global engagements in a professional services environment. The ability to establish priorities, manage deadlines and exercise a high degree of professionalism in interactions with all levels of clients. Ability to be proactive and take initiative, follow-up and follow through on all areas of responsibility and anticipate business needs and plan accordingly. Knowledge of Microsoft Office and how to use its suite. Experience of working across geographies and building relationship networks through virtual teams. Skills: Excellent communication skills, superior organization, prioritization, and self-motivation skills. Highly effective interpersonal skills to facilitate frequent interaction with colleagues around the world and build effective, trust-based working relationships. Confident and concise style Drive for learning / intellectual curiosity; asks questions and seeks input from colleagues to build knowledge and expertise. Able to challenge own assumptions and engage in active listening and critical thinking. Proactive; has a can do attitude. Comfortable with ambiguity and a fast-paced environment. Skilled in operating in a team environment and work collaboratively. Structured and systematic in approach. International outlook and multicultural mindset. #EarlyCareers Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Qualification : An undergraduate degree from an accredited academic institution is required, and an advanced degree is an advantage.

Job Title: Account Solutions Engineer Meet the Team Cisco s Global Service Provider (GSP) organization integrates Solution Sales, Services Sales, Service Delivery, and SP Engineering to support over 90 leading service providers worldwide. Our team is at the forefront of emerging technologies such as Software-Defined Networking (SDN), Cloud, and the Internet of Things (IoT). As an Account Solutions Engineer, you will play a critical role in pre-sales technical engagement, combining deep technical expertise with strategic sales to help major service providers leverage Cisco s cutting-edge networking solutions. Your Impact In this role, you will be responsible for designing and delivering tailored network solutions for Service Provider Accounts using Cisco s advanced technologies, including: MPLS, Segment Routing, Broadband Network Gateway (BNG), Routing & Switching, and Optical Networking. Key Responsibilities: Developing customized network solutions to address specific client challenges using Cisco technologies. Collaborating with sales teams to create compelling proposals that effectively communicate the value of Cisco s offerings. Engaging directly with clients, understanding their business needs, and aligning solutions to help achieve their strategic goals. Providing expert technical guidance in MPLS, Segment Routing, BNG, and Routing & Switching to drive solution design and implementation. Staying ahead of industry trends and Cisco product advancements to continuously enhance customer networks and drive innovation. Minimum Qualifications The ideal candidate will have 15+ years of experience in the telecommunications industry, with a strong background in designing and implementing network solutions for service providers leveraging Cisco technologies. Bachelor s degree in Engineering (BE) or a related field. Cisco Certified Network Associate (CCNA) certification. Cisco Certified Internetwork Expert (CCIE) certification. Proven expertise in Cisco networking technologies with experience in complex solution design and implementation. Preferred Qualifications Strong communication skills, with the ability to explain complex technical concepts to diverse audiences, including clients and internal teams. Strategic problem-solving abilities, identifying challenges and developing innovative solutions aligned with client objectives. Ability to work effectively across cross-functional teams, fostering collaboration across different business units. Client relationship management experience, with a focus on understanding customer needs and delivering exceptional service. Adaptability in fast-paced environments, quickly learning and applying emerging technologies to meet evolving client requirements. At #WeAreCisco, we celebrate diversity, foster inclusion, and empower individuals to unlock their full potential. Our commitment to hybrid work, learning opportunities, and a culture of innovation ensures that every employee thrives both personally and professionally. One company, many careers: We support continuous learning and career growth at every stage. A culture of giving back: Employees receive 80 hours of paid volunteer time per year, with 86% actively contributing to social causes. Inclusive Communities: One-third of our workforce participates in 30+ Employee Resource Organizations, fostering belonging and allyship. At Cisco, we power the internet, helping customers reimagine applications, secure enterprises, transform infrastructures, and achieve sustainability goals. Join us in shaping the future take the next step in your career with us! Qualification : Bachelors degree in Engineering (BE) or a related field.

Job Title: Customer Contact Comms Associate Location: Gurgaon Qualifications: BBA, BCom, or Any Graduation Experience Required: 1 to 3 Years Language Requirement: English Proficient About Accenture Accenture is a global professional services company with expertise in digital, cloud, and security. With 699,000+ employees across 120+ countries, we provide Strategy & Consulting, Technology & Operations, and Accenture Song services leveraging innovation to drive transformation. Visit us at www.accenture.com Role Overview As a Customer Contact Comms Associate, you will be part of Accenture s Finance Operations vertical, responsible for Service Desk Voice Support. Your role includes handling customer queries, resolving disputes, and ensuring smooth service desk operations through voice-based interactions. This is a help desk role requiring ticket resolution, issue diagnosis, and troubleshooting customer incidents. Key Responsibilities Customer Support & Issue Resolution Handle voice-based service desk operations, responding to customer queries. Manage ticketing system to log, track, and resolve issues efficiently. Troubleshoot customer incidents and coordinate with relevant teams for resolution. Ensure SLAs are met while resolving customer queries. Dispute Resolution Investigate and resolve customer disputes related to invoices, payments, and credit notes. Work with internal teams (Sales, Customer Service, Accounts Receivable) to resolve issues. Maintain accurate documentation of dispute cases. Customer Communication Act as the primary point of contact for customer disputes and inquiries. Provide timely updates on dispute status and resolution. Escalate complex disputes to appropriate levels when needed. Skills & Attributes: Adaptability & Flexibility Handle changing priorities. Problem-Solving Skills Analyze issues and find effective solutions. Attention to Detail Ensure accuracy in dispute resolution and documentation. Ability to Perform Under Pressure Manage multiple queries efficiently. Strong Client Relationship Skills Maintain professionalism and customer focus. Work Environment & Scope Work Type: Individual contributor within a team. Decision Impact: Affects own work with moderate guidance from supervisors. Reporting Structure: Reports to direct supervisors and collaborates with cross-functional teams. Shift Requirement: Rotational shifts may be required. Work in a fast-paced global environment with career growth opportunities. Gain experience in customer service, dispute resolution, and service desk operations. Collaborate with top professionals and enhance your problem-solving skills. Qualification : BBA, BCom, or Any Graduation

Workplace & Transport Coordinator Location: Gurugram, India About MongoDB MongoDB empowers innovators to create, transform, and disrupt industries by unlocking the power of software and data. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database available across 115+ regions on AWS, Google Cloud, and Microsoft Azure. With offices worldwide and 175,000+ new developers signing up each month, we help organizations modernize legacy workloads, embrace innovation, and build AI-powered applications. Position Overview This is a dynamic role requiring proactive problem-solving, multitasking, and a commitment to maintaining a world-class workplace. You will work alongside a strong local and global team, including the Workplace Manager, Transport Coordinator, and Workplace Coordinator, to create an engaging and efficient office environment. Key Responsibilities Workplace Operations & Facility Management Maintain a safe, professional, and clean workplace, ensuring compliance with regulatory standards. Oversee Annual Maintenance Contracts (AMCs), ensuring timely renewals and service adherence. Conduct daily facility inspections, proactively addressing issues and maintaining high workplace standards. Collaborate with IT, HR, and local leadership on workplace projects, onboarding, and events. Track and resolve employee requests efficiently through the internal ticketing system. Support or lead facility improvement and expansion projects as needed. Transport Coordination Assist the Transport Coordinator with daily operations, including shift coverage when required. Allocate transport, assign routes, and ensure smooth communication with employees and transport providers. Ensure strict compliance with company transport policies and employee safety guidelines. Collect and analyze feedback to drive continuous improvements in transport services. Maintain a seamless and reliable office commute experience for employees. Vendor & Procurement Management Establish and maintain relationships with vendors for repairs, maintenance, and operational needs. Partner with Procurement and Finance teams to negotiate contracts and ensure timely payments. Manage purchasing databases to ensure budget adherence and process efficiency. Monitor vendor performance and project success rates. Qualifications & Skills 4+ years of experience in workplace operations, facility management, and/or transport administration. Strong knowledge of hard services (HVAC, electrical, plumbing) and vendor management. Excellent problem-solving, organizational, and communication skills. Ability to prioritize tasks, deliver high-quality services, and collaborate across teams. Proficiency in MS Office and workplace management tools. Strong emotional intelligence to interpret and address workplace dynamics effectively. Adaptability and a proactive approach to operational challenges. Success Metrics Positive feedback from local office leaders and stakeholders. Improved facility processes leading to enhanced employee experience and efficiency. A smooth, hassle-free office commute experience through optimized transport operations. We are committed to fostering a supportive and enriching workplace culture. From employee affinity groups to fertility assistance and generous parental leave policies, we prioritize our employees' well-being and growth. Equal Opportunity & Accommodations MongoDB is an equal opportunity employer and provides necessary accommodations for individuals with disabilities. If you require accommodation during the application or interview process, please inform your recruiter. Join us in making an impact on the world with cutting-edge technology and innovation!

Introduction We are a tech-driven company passionate about delivering exceptional customer experiences. Our team ensures seamless support, efficient logistics, and top-notch device management. Join us in a dynamic environment that values innovation, dedication, and proactive problem-solving. You will manage inventory, prepare devices, ensure accurate shipping and documentation, and provide technical support and repairs. Your ability to multitask, solve problems efficiently, and deliver exceptional service will drive operational success and customer satisfaction. Your Job Responsibilities Logistics Operations Handle incoming stock, maintain accurate records, and ensure proper storage. Assess, clean, and prepare devices for reuse or repair to ensure "out-of-the-box" quality. Pack items securely, label them for shipping, and maintain precise records of transactions. Conduct regular inventory checks to ensure accuracy and accountability. Quickly report missing, lost, or damaged items to supervisors. IT Support and Repairs Provide empathetic, personalized assistance via phone, email, and chat for device-related issues (e.g., laptops, smartphones). Diagnose and resolve technical problems efficiently, escalating complex issues when necessary. Perform hardware repairs, including replacing screens, batteries, and other components. Manage software installations, updates, and troubleshooting. Liaise with external vendors when necessary. Ensure all repairs meet company standards through rigorous testing. Identify recurring issues, update knowledge bases, and suggest device and application improvements. Work with colleagues to ensure consistent, high-quality user experiences and brainstorm solutions. Share user insights with product teams and participate in training to stay updated on product features and industry trends. Mobile Device Management (MDM) Demonstrate working knowledge of MDM solutions like Hexnode, Jamf, or similar tools. Configure, enroll, and manage devices through MDM platforms. Implement and manage security and compliance policies via MDM systems. Resolve device-specific issues related to MDM configurations. Skills, Knowledge, and Expertise Essential Skills Experience in logistics, inventory management, and IT support. Working knowledge of Mobile Device Management (MDM) solutions like Hexnode, Jamf, or similar platforms. Strong organizational skills and attention to detail. Knowledge of laptop hardware/software, remote troubleshooting, and device repair. Familiarity with shipping, receiving, and inventory tracking processes. Exceptional communication skills to guide users and explain technical concepts clearly. Ability to speak and communicate effectively in English and Hindi (additional languages are a bonus). Technical Proficiency Experience with Google Suite, CRM, and support ticketing systems. Familiarity with various operating systems (Windows, macOS, iOS, Android). Ability to create shipping labels, manage inventory, and perform cycle counts. Preferred Qualifications Certifications in technical support, logistics, or relevant technology areas. Certifications in Apple IT Support or Microsoft IT Support Specialist are desirable. Experience with device management tools like Apple Business Manager and MDM solutions like Hexnode or Jamf. Prior experience working at laptop/desktop repair centers, with experience in chip-level repairs. Personality Needs Accountable and responsible for support and regular operations. Diligent and detailed with case documentation. Ability to speak up and highlight gaps in the process. Resourceful and solution-focused. This combined role offers a unique opportunity to apply logistics expertise, MDM knowledge, and technical support skills in a fast-paced, customer-focused organization. If you re organized, tech-savvy, and dedicated to delivering outstanding service, we d love to hear from you! We re a people-first company where AI and innovation meet purpose. Guided by values of Openness, Enthusiasm, and Kindness, we invest in your growth and well-being, embracing flexibility, continuous learning, and inclusivity. Benefits: Remote work and flexibility: Customize your schedule. Comprehensive leave policy: 52 weekends, 40 days of consolidated leave, plus special leaves. Inclusive, supportive culture: Diversity and equal opportunities at the core. Medical insurance for you and your family. Professional coaching and mentorship opportunities.

Job Information: Work Experience: 3+ years Industry: IT Services Job Type: FULL TIME Location: Gurgaon Key Responsibilities: Ability to drive the major incident to resolution as Incident commander and involve in the post-mortem process. Identify gaps within the current monitoring infrastructure and create/enhance tools to address them. Perform event root cause analysis using logs, tools, and available documentation. Contribute to documentation to improve resolution time. Assess the impact of the potential client or platform-wide incidents and escalate to the appropriate teams. Timely escalation of problems that could be potential risks. Experience with logging/monitoring tools (Kibana, Grafana, Prometheus, or any other standard monitoring tool). Working understanding of web infrastructure (Load balancers, application servers). Bachelor s/Master s degree in Engineering, Computer Science (or equivalent experience). 3+ Years of experience as Devops Engineer. Terraform and CI/CD configuration, pipelines, and jobs. Must have strong knowledge of Terraform. Must have experience in Python. Kubernetes understanding, CLI, service re-provisioning. Must have experience creating Helm charts and performing common k8s maintenance tasks. Minimum 3 years of experience working with containerized applications. Should have hands on experience with AWS Services. Solid understanding of system performance and monitoring. Demanding high availability of service and quality of support service to the customer. Operating system (Linux) configuration, package management, startup, and troubleshooting. Good communication skills with an ability to relay incident details expeditiously, concisely, and accurately. Strong knowledge of infrastructure and application development toward operational support. Highly motivated individual, Self-starter, and a quick learner. Extensive knowledge of Incident/Change/Problem management. Ability to write simple to moderately complex scripts and programs for automation, tools, frameworks, dashboards, alarms. (Python, TypeScript, Bash). Qualification : Bachelors/Masters degree in Engineering, Computer Science (or equivalent experience).

About Us We are seeking driven individuals who want to innovate, grow, and lead. Join one of the world s largest providers of products and services in the global energy industry. We are dedicated to empowering our employees and helping them build rewarding careers while experiencing exciting challenges and opportunities. Job Summary With general autonomy, the Service Manager is responsible for promoting service excellence and customer satisfaction within an assigned Product Service Line (PSL) for a specific country/area. This role involves overseeing operations, managing profitability, implementing new technologies, ensuring safety and quality standards, and developing field employees. The ideal candidate will have a proven background in operations, a strong focus on employee development, and a commitment to service quality and safety. Key Responsibilities Promote and ensure service excellence and customer satisfaction in field operations. Manage profit and loss (P&L), return on investment (ROI), and implement corrective actions to optimize operations. Lead safety and service quality initiatives; investigate incidents, accidents, and ensure corrective and preventive measures are in place. Drive the implementation of new technologies within the PSL. Coordinate and assist with the Correction, Prevention, and Improvement (CPI) process. Oversee employee life cycle processes, including hiring, development, evaluation, promotion/demotion, and termination, in conjunction with Human Resources. Manage and coach Service Leaders, Performance Development Coordinators (PDCs), and Field Service Quality Coordinators (FSQCs). Ensure proper employee evaluation and development to maintain high standards of field operations. Qualifications & Experience Education: Undergraduate degree in Production and Operations Management, Engineering, or a related discipline. Experience: Minimum of 6 years in Halliburton Product Service Line (PSL) field operations. Strong leadership and team management experience. Knowledge of safety and service quality standards. Skills & Competencies Proven experience managing profit/loss and ROI. Strong understanding of operational excellence and process improvement. Ability to lead, coach, and develop teams for high performance. Excellent problem-solving and decision-making skills. Commitment to safety and quality initiatives. Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. Qualification : Undergraduate degree in Production and Operations Management, Engineering, or a related discipline.

Description We are thrilled to offer an exceptional opportunity for a visionary Presales professional to join our team, focused on revolutionizing the Retail and Consumer Goods vertical in Bangalore, India! This role presents an exciting chance to collaborate with a rapidly expanding and dynamic industry, showcasing the innovative capabilities of Salesforce applications and platforms. We are seeking a candidate who is not only proficient in Presales but is also deeply passionate about driving impactful change and fostering continuous learning and personal growth. The ideal candidate will have a proven track record of partnering with Retail and Consumer Goods organizations to drive tangible business outcomes through cutting-edge technology solutions. They should possess a keen ability to engage with both business and technology leaders at the highest levels, effectively communicating the transformative power of Salesforce. More than just presenting features, we are looking for someone who can passionately articulate the profound business value that comes from embracing change and leveraging Salesforce as a strategic partner in this journey towards digital transformation.If you are an innovative thinker who is enthusiastic about your work, dedicated to ongoing learning, and driven by the prospect of personal and professional growth, we encourage you to apply. Typical Day of a Solution Engineer: Strategic Partner: Collaborate closely with Sales teams to navigate territories, fostering productive relationships with prospects and existing customers. Insightful Discovery: Lead outcome-driven conversations to deeply understand and define customer business requirements during discovery calls. Visionary Solutions: Co-create future visions for customers on the Salesforce platform, aligning short and long-term goals to drive digital transformation. Dynamic Demonstrations: Bring visions to life through compelling product demonstrations, showcasing the versatility and potential of our platform. Continuous Growth: Engage in ongoing training and certification programs to expand and maintain expertise, staying ahead of industry trends. Feedback Champion: Act as a liaison between product and enablement teams, offering valuable field insights to drive solution evolution and enhancement. Trusted Advisor: Share expert perspectives on the business value provided by our solutions, building confidence and trust with potential customers. If you're passionate about driving meaningful change, facilitating impactful conversations, and delivering innovative solutions that drive business outcomes, we invite you to join us in shaping the future of Salesforce-powered transformation. Specific Responsibilities: Provide thought leadership in how large enterprise organisation can drive customer success through digital transformation. Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops. Be an innovator who can build new solutions using out-of-the-box thinking. Engage with business users to build solution presentations, demonstrations and prototypes. Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state. The ability to authoritatively present and articulate the business value to managers and executives of all levels. Deliver functional and technical responses to RFPs/RFIs. Work as an excellent teammate by chipping in, learning and sharing new knowledge. Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology. Lead multiple customer engagements concurrently. Be self-motivated, flexible, and take initiative. Required Skills: Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) A minimum of 5+ yrs of relevant experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions. Relevant Industry Experience into Retail & Consumer Good Strong focus and experience in pre-sales or implementation is required. Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw Day in life of across different LOBs. Business Analysis/ Business case/return on investment construction. Experience in sophisticated solution selling to Enterprise customers A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions. Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques. Outstanding presentation and demonstration skills. Qualification : Degree or equivalent relevant experience required.

The Role: Associate, IT Service Operations The Team: Our team is responsible for business management activities within the Technology group of OSTTRA including Technology Budget Management, Purchase request to Purchase order processes, the streamlining of business processes, and being enablers for the overall success of the Technology group. Our team values efficiency, innovation, and collaboration to drive operational excellence and pride ourselves on our ability to identify and implement process improvements while maintaining a strong focus on delivering high quality results to support the organizational success. The Impact: The Business Management analyst plays a crucial role in contributing to the overall objectives of the team and Technology organization. By optimizing business processes, headcount activities and ensuring seamless purchase order and invoice management, this role directly impacts the organization s operational efficiency, cost effectiveness and productivity. What s in it for you: We are looking for an experienced (5+ years in a similar role) IT ServiceDesk Engineer who can work independently, self-motivate and work in a global and multicultural team and goes the extra mile to ensure high quality in the work delivered. To enjoy working in this role we believe you have deep technical and process-oriented skills within your area of expertise, are very structured and thorough, are humble and take responsibility for the greater picture. Responsibilities: The role Directly responsible and accountable for the delivery of excellent end-user support to colleagues across all OSTTRA locations (APAC, India, UK and US) while being an integral member of larger EUC global support. Act as the first point of contact for the business, logging, triaging, managing, and resolving incidents and service requests across all OSTTRA EUC technologies Provide first and second line support via telephone support, email, live support, in person walk ups and managing queues from Self Service Portal, chats, emails and other channels. Identify, troubleshoot, resolve all support issues relating to OSTTRA Group corporate laptop, productivity & collaboration suites, telephony, video conferencing and associated business applications. Providing effective handover and escalation when necessary Effectively deal with all workloads within agreed Service Level Agreement periods. Ensure that information security considerations and controls are in place and always adhere to the Information Security policies. Provide advanced remote and deskside technical support for desktop (laptop) and telephony environment. Knowledge of Microsoft Windows 10, AD, MS Endpoint Management, Microsoft Endpoint manager, SCCM, Autopilot, Cloud App security Microsoft 365, Google Workspace and storage solutions and audio/visuals desktops/laptops/printers)Knowledge should also include hardware support (including Responsible for working with third party service providers to ensure end to end support is maintained as required. Document, maintain, use and share appropriate product and services knowledge articles and learn about new products and services as required To keep up to date with developments within the organization that may have an impact on the user experience. To fulfil any additional / ad hoc duties as required to meet the needs of the business What We re Looking For: In depth experience & expertise on Google Workspace is a must In depth experience & expertise on Microsoft 365 is a must Understanding and experience of Microsoft Exchange/Active Directory/Microsoft 365, creating and managing emails accounts, creating and amending distribution groups, creating, amending and troubleshooting issues with user accounts and permissions, including Group policies. Ability to work from ITSM tools such as Jira and self-prioritize workstack. Act on initiative with minimal management, and on multiple tasks concurrently In depth knowledge of Windows 10/11 Knowledge of standard range of desktop applications and hardware Follow-me print solutions Understanding of mobile devices iOS and Android and mobile device management (Microsoft Endpoint manager and Google MDM) Knowledge and experience of using anti-virus systems Knowledge of networking configuration LAN/WAN and wireless connections, with a technical ability and understanding of FTP, SSL etc hardware and operating systems (e.g. Windows, Linux, Apple) , storage solutions Desktop/Laptop/Telephony Working knowledge and understanding of Experience with basic networking protocols and network services including DNS, DHP and TCP/IP Basic understanding of IT Security, network protocols, firewall and VPN configurations, as well as remote access, content filtering, spam filtering, malware and virus protection Knowledge of audio and video conferencing technologies Knowledge and understanding of End User Collaboration systems email, chat, voice video, conferencing etc Previous experience within a Technical Service Desk/Desktop role in a Customer Service environment Professional qualifications: ITIL v3 Foundation, Service Desk Institute SDA or equivalent ITSM qualification Experience & expertise in working with JAMF. As this is a global role, some international travel may be necessary.

Job Title: Solution Engineer Connectivity Platform Location: Gurgaon Job Family: Research and Development Employment Type: Full-Time Category: Engineering & Technical About CNH Industrial Innovation. Sustainability. Productivity. CNH Industrial leads the way in advancing the vital work of farmers and builders worldwide. Our innovative products, from alternative power sources to precision technology, support feeding and sheltering a growing global population. Join a global, collaborative team dedicated to driving customer success through innovation. Job Purpose The Solution Engineer will provide technical leadership and people management to lead product development for the Connectivity platform, supporting IoT platforms such as Azure IoT Hub and ThingWorx. This role involves coordination across internal teams, program managers, and external partners to deliver scalable, secure engineering solutions that meet organizational goals. Key Responsibilities Develop a strategic technical vision and roadmap aligned with market needs and stakeholder objectives. Lead design and management of scalable, secure technical solutions aligned with business strategy. Align product architecture with vision and goals; evaluate technology options and lead decision-making. Collaborate with development teams to deliver features on schedule, adhering to CNHI standards and policies. Provide detailed technical specs and time/effort estimates; ensure non-functional requirements (performance, security) are met. Monitor development progress and communicate status updates to stakeholders. Identify and resolve project constraints, risks, and technical challenges. Facilitate cross-functional collaboration through clear frameworks and coordination. Architect and oversee integration of IoT platforms (Azure IoT Hub, ThingWorx) with enterprise systems. Guide development of secure, real-time, data-intensive IoT applications focusing on telemetry, edge computing, and data streaming. Experience Required 12+ years of industry experience, including 3+ years in a Solution/Enterprise Architect role. Strong foundation in software architecture and engineering principles (OOP, RESTful APIs, Design Patterns). Skilled in business analysis, stakeholder collaboration, and strategic technology planning. Expertise in security, encryption, API design, integration patterns, data architecture, messaging systems, and async programming. Experience developing RESTful APIs using OpenAPI specifications. Proven experience with Microservices architecture, Docker, and Kubernetes. Hands-on experience with Microsoft Azure cloud services and PaaS components. Performance tuning and application optimization skills. Expertise in IoT integration including device provisioning, edge connectivity, data ingestion, and telemetry. Technical Skills Languages & Frameworks: C#, ASP.NET Core, LINQ, JavaScript, HTML5, Angular, Java Authentication & Security: Azure AD, OAuth 2.0 (JWT), SSL/TLS Databases: SQL Server, PostgreSQL, Cosmos DB Caching: Azure Redis Cache Cloud & DevOps: Microsoft Azure (AKS, Blob Storage, Key Vault, APIM, Event Hub, Service Bus, Functions), Azure DevOps, Terraform, Git, GitLab Monitoring: Application Insights, Datadog, ELK Stack IoT Platforms: Azure IoT Hub, ThingWorx Messaging & Streaming: MQTT, Azure Event Hub, Service Bus Topics Testing & Automation: NUnit, xUnit, K6, PowerShell, Python Preferred Qualifications Bachelor s or Master s degree in Computer Science, Computer Engineering, or a related field. Dynamic international career opportunities. Inclusive culture committed to respect and equality. Flexible work arrangements. Comprehensive savings and retirement benefits. Tuition reimbursement. Parental leave, adoption assistance, fertility, and family-building support. Employee Assistance Programs. Charitable contribution matching and Volunteer Time Off. Grow your career with CNH Industrial where your skills drive innovation and build the future. Qualification : Bachelors or Masters degree in Computer Science, Computer Engineering, or a related field

Job Title: AI/ML Team Lead Location: Gurgaon Job Family: Research and Development Employment Type: Full-Time Category: Engineering & Technical About CNH Industrial Innovation. Sustainability. Productivity. CNH Industrial is committed to advancing the vital work of farmers and builders worldwide. Our cutting-edge solutions from alternative power sources to precision technology drive productivity while caring for our planet. Join a collaborative global team passionate about innovation and customer success. Job Purpose Lead the design, development, and deployment of advanced AI/ML and Generative AI solutions to drive innovation and business value. Act as the technical and strategic leader shaping AI initiatives, ensuring scalable and ethical architectures aligned with business goals. Manage cross-functional collaboration and communicate complex concepts clearly to drive adoption. Experience in both POCs and production-grade AI solutions is essential. Key Responsibilities Generative AI Leadership Architect and deploy GenAI solutions such as chatbots, intelligent document processing, code generation, content summarization, and personalization. Customize and fine-tune foundation models (GPT, LLaMA, Claude, Mistral) for domain-specific applications. Evaluate and integrate GenAI frameworks (LangChain, Semantic Kernel, LlamaIndex, Transformers). Implement prompt engineering and retrieval-augmented generation (RAG) pipelines at scale. Technical Strategy & Execution Define and execute a Generative AI roadmap aligned with business goals. Collaborate with product, engineering, and business teams to prioritize AI use cases. Lead POCs and pilots validating AI ideas before scaling. Ensure secure, ethical, and governed deployment of AI systems. Team Leadership & Mentorship Lead, mentor, and grow a team of AI/ML engineers and researchers. Establish best practices in model development, experimentation, and deployment. Foster a culture of continuous innovation and learning in GenAI. Platform & Infrastructure (Azure Focus) Deploy and operationalize models on cloud platforms, especially Azure AI services (OpenAI on Azure, Azure ML, Azure Cognitive Search). Manage GenAI infrastructure including vector databases, inference endpoints, and GPU resources for performance and cost-efficiency. Utilize MLOps practices for lifecycle management and reproducibility. Experience Required 8+ years in AI/ML roles with 2+ years focused on Generative AI. Proven hands-on experience with foundation models (GPT-4, Claude, LLaMA) and tooling ecosystems. Proficient in Python and AI/ML libraries such as PyTorch and Hugging Face Transformers. Deep knowledge of prompt engineering, RAG, LLMOps, and model fine-tuning. Experience with vector databases like FAISS, Pinecone, Weaviate, or Azure AI Search. Familiarity with enterprise AI integration via APIs, plugins, and cloud deployment. Preferred Qualifications Bachelor s, Master s, or PhD in Computer Science, Machine Learning, AI, or related fields. Dynamic international career opportunities. Inclusive culture committed to respect and equality. Flexible work arrangements. Savings & retirement benefits. Tuition reimbursement. Parental leave, adoption assistance, fertility & family-building support. Employee Assistance Programs. Charitable contribution matching and Volunteer Time Off. Grow your career with CNH Industrial innovate for a sustainable future and help build better lives.

Position: Administration Executive Location: Gurgaon Department: Administration / Facilities Management Employment Type: Full-Time Company: GSPANN Technologies Job Description: GSPANN is seeking a proactive and experienced Administration Executive to manage facility operations, vendor coordination, and workplace services. This role is perfect for a professional who thrives in a fast-paced, dynamic environment and is committed to driving operational efficiency, compliance, and employee satisfaction through effective administrative processes. Role and Responsibilities: Manage end-to-end facility operations including housekeeping, security, pantry, and mailroom services. Coordinate with vendors for procurement, Annual Maintenance Contracts (AMC), and service-level agreements ensuring timely delivery and compliance. Arrange travel, accommodation, and logistics for employees and guests as required. Support planning and execution of office events, employee engagement initiatives, and internal communications. Ensure adherence to health, safety, and sustainability standards across office operations. Maintain accurate records of stationery, asset inventories, and consumables. Collaborate with cross-functional teams to address workplace needs and drive continuous improvement initiatives. Skills and Experience: Minimum 4 years of experience in administration, facility management, or workplace operations. Strong vendor coordination skills with negotiation and service delivery management experience. Knowledgeable about statutory compliance, workplace safety, and health regulations. Proficient in Microsoft Office tools including Excel, PowerPoint, and Outlook. Excellent communication, interpersonal, and analytical problem-solving abilities.