Support Solutions Jobs in Bengaluru

Revenue Operations Analyst Location: Bangalore About Us FalconX is transforming institutional access to the digital asset markets by bridging the gap between traditional finance and the world of crypto. As a leader in the industry, we address the most pressing challenges in the market, offering innovative solutions that support trading strategies, liquidity, and structures akin to conventional financial markets. At FalconX, we empower our clients with seamless navigation through the evolving crypto landscape, from inception to scale. Role Overview We re looking for a dynamic Revenue Operations Analyst to join our growing team and help elevate the Revenue Operations (RevOps) function at FalconX. In the past year, our RevOps capabilities have matured significantly, with solidified processes in reporting, operational support, and actionable business insights. We re now at a pivotal moment where we need to scale these efforts further to provide strategic insights, improve operational efficiency, and support cross-functional projects. As a key member of the team, your role will focus on managing core revenue operations tasks while also driving value-added projects that impact the business. You ll be a crucial enabler, supporting both the foundational work in RevOps and the new, high-impact initiatives the business requires. Additionally, you ll play an important role in managing inbound lead qualifications, ensuring seamless handoff to the Sales team. Key Responsibilities Data-Driven Insights & Reporting: Leverage your analytical skills to support and manage critical reports and insights for the business, including: QBR decks and quarterly reviews Board material and leadership presentations Ad-hoc reporting for various stakeholders Core Operational Support: Collaborate with cross-functional teams to maintain and deliver essential operational support for the Revenue function. Key tasks include: Account split and territory management Validating account coverage and tiering Ensuring accurate parent-child mapping and reporting regions Pipeline management and data validation Lead Qualification & Inbound Lead Management: Manage inbound leads from web inquiries, qualify them based on defined criteria, and facilitate the smooth handoff to the Sales team. This involves: Contacting leads to assess their potential Coordinating with Sales for follow-up and feedback Tracking lead conversion metrics and identifying opportunities for process improvement Collaboration & Performance Tracking: Work closely with the Sales team to ensure lead response and qualification processes are streamlined. Track and report on key performance indicators (KPIs) such as: Call volume and outcomes Lead conversion rates CRM system usage and data accuracy Qualifications Bachelor s degree (or equivalent experience) 1-3 years of experience, ideally in a Revenue Operations, Sales Operations, or related role Strong analytical skills, with the ability to extract insights and drive business decisions from data High attention to detail and data accuracy Experience with CRM tools (e.g., Salesforce, HubSpot), BI tools, and basic coding skills (for manipulating data in BI tools) Proficiency in Google Sheets, Excel, or similar tools for data management Excellent written and verbal communication skills Preferred Qualifications Experience in the cryptocurrency or blockchain industry Familiarity with financial services or brokerage operations Ability to generate strategic insights on how financial services firms can expand their offerings and improve client servicing The opportunity to be part of a cutting-edge company at the intersection of finance and technology A collaborative, fast-paced environment with the chance to make an immediate impact Professional growth and development in a rapidly evolving industry Competitive salary and benefits package Qualification : Bachelors degree (or equivalent experience)

Position: Java Associate Software Engineer Job Type: Full-Time Location: Bengaluru Department: Engineering About BlueOptima: At BlueOptima, we aim to be the global leader in optimizing the performance of software engineers across all industries. Our industry-leading objective metrics in software development help large organizations build better software, faster, and at lower costs using innovative technology. With a global presence spanning four countries London (HQ), Mexico, India, and the USA we ve seen consistent growth year over year, with no external investment. Our 115+ employees represent over 34 nationalities and speak more than 25 languages, contributing to a diverse and inclusive work environment. We foster an open-minded culture, empowering our employees to craft their own success stories in a high-performance setting. Job Description: We are seeking a Java Associate Software Engineer to join our dynamic engineering team in Bengaluru. This high-impact role offers the opportunity to work as an individual contributor, taking full ownership of features from inception to delivery. You will collaborate closely with stakeholders and product managers, applying your technical skills to create real-world solutions that make a difference for our users. If you're passionate about building quality applications, optimizing performance, and working in a collaborative team environment, we d love to have you onboard! Key Responsibilities: Development & Maintenance: Design, implement, test, and maintain high-quality Java-based application software. Architecture & Design: Participate in software and architectural development activities, ensuring scalable and robust solutions. Debugging & Support: Identify and resolve application issues, and provide timely support for client queries. Task Management: Provide accurate task estimates, clearly communicate progress, and identify risks or blockers. Performance Optimization: Perform performance tuning of application code to ensure efficiency and scalability across different service levels. Customer Interaction: Collaborate with clients to address and resolve any issues or concerns reported by users. Qualifications: Essential: Education: Bachelor s degree in Computer Science or a related field. Experience: 2+ years of hands-on experience in Java development. Technical Skills: Strong understanding of Java concurrency and concurrency patterns. Experience with Spring and Hibernate/ORM frameworks. Experience building RESTful web services. Solid understanding of SQL concepts and database interactions. Desired (but not required): Familiarity with Jira, Git for version control. Experience with TestNG or JUnit for unit testing. Knowledge of web application servers and database performance optimizations (e.g., partitioning, column indexing). Understanding of design patterns and their application in software development. At BlueOptima, you will not just be writing code you ll be contributing to the future of software engineering performance. You ll have the opportunity to take on true feature ownership, collaborate with talented engineers, and drive significant changes from start to finish. With an emphasis on learning and growth, you ll constantly improve your skills in a fast-paced, supportive environment. Qualification : Bachelors degree in Computer Science or a related field

Engineering Manager, Go-To-Market Technology Salesforce Location: Bengaluru Department: Business Technology Experience: 5+ Years in People & Project Leadership Employment Type: Full-Time About Okta Okta is The World s Identity Company. We empower everyone to securely use any technology, on any device or app, anywhere. With our flexible, neutral platforms Okta Platform and Auth0 Platform we place identity at the core of business growth and security. We value diverse perspectives, experiences, and learning mindsets. You don t need to tick every box we re looking for team players who make us better with their unique insights. The Opportunity We are seeking a dynamic and experienced Engineering Manager to lead a high-performing team within our Go-To-Market (GTM) Technology group. This team builds enterprise-grade technology solutions that support Okta s sales, CPQ, and customer support systems powering growth, operational excellence, and internal engineering velocity. This is a hands-on leadership role where you ll mentor top talent, guide delivery across Salesforce and other SaaS/PaaS platforms, and collaborate cross-functionally to align technology with business priorities. You will play a pivotal role in shaping how technology drives Okta s internal transformation. Key Responsibilities People & Team Leadership Hire, mentor, and retain exceptional engineering and product talent. Cultivate a high-performance, feedback-rich, and growth-oriented culture. Manage a team of analysts and engineers delivering GTM technology solutions. Domain & Project Ownership Provide guidance and decision-making grounded in GTM domain knowledge (Sales, CPQ, Customer Support). Lead medium-to-large projects from concept to delivery, meeting timeline, scope, budget, and quality goals. Drive strategic prioritization of innovation vs. KTLO (Keep The Lights On) activities. Agile & Execution Excellence Champion Agile best practices, backlog health, sprint planning, and delivery tracking. Collaborate with Product Managers and Delivery Leads for sprint execution and release planning. Act as a hands-on Delivery Lead on critical projects when needed. Business Alignment & Stakeholder Management Build trusted relationships with business partners to align technology delivery with evolving business needs. Present project status, risks, and solutions to leadership with clarity and transparency. Constantly evaluate and improve operational processes and tooling for scalability. Qualifications & Skills Must-Have Bachelor s degree in Computer Science or related technical field. 5+ years managing software engineering or cross-functional technology teams. Proven leadership in GTM domains: Sales, CPQ, and Customer Support. Strong experience with enterprise SaaS/PaaS platforms like Salesforce, Workday, NetSuite, Anaplan, Xactly, or Boomi. Deep understanding of business value streams: Campaign-to-Opportunity, Opportunity-to-Order, Order-to-Cash, etc. Track record of success leading Agile software delivery teams. Exceptional stakeholder communication and executive presentation skills. Strong coaching and mentorship experience to develop talent at all levels. Leadership at Okta At Okta, we define leadership by action, not title. We live by 5 core leadership competencies: Build Effective Teams: Leverage diverse talent to solve complex problems. Demonstrate Self-Awareness: Embrace feedback and personal growth. Develop Talent: Grow individuals for both their careers and the business. Drive Results: Deliver consistent, impactful outcomes. Think Strategically: Anticipate trends and craft visionary strategies. Make an Impact: Shape the future of enterprise identity and GTM operations. Lead with Purpose: Build high-impact teams and technology that scale globally. Grow with Us: Continuous learning, coaching, and career development opportunities. Inclusive Culture: Work in a company that values authenticity, innovation, and collaboration. Join Okta and help redefine how identity powers the modern enterprise. Qualification : Bachelors degree in Computer Science or related technical field

Job Title: Lead Associate Software Engineering (Database Developer) Location: Bengaluru Type: Full-Time Level: Senior Database Developer About BetaNXT BetaNXT is shaping the future of connected wealth management infrastructure, delivering real-time data capabilities that improve advisor productivity, reduce operational costs, and enhance the investor experience. Leveraging the combined power of Beta, Maxit, and Mediant, our solutions tackle complex integration challenges and modernize platforms for scalability, agility, and growth. We help wealth management firms turn legacy platforms into differentiating assets. About the Role We are looking for a Senior Database Developer to join our Product Engineering team as a Lead Associate Software Engineering. In this role, you will play a critical part in designing, developing, and optimizing enterprise-grade database solutions to support our next-generation wealth management platform. This position is ideal for a detail-oriented and performance-focused database professional who thrives in a collaborative Agile environment and is passionate about building scalable, reliable data systems. Key Responsibilities Design, develop, and maintain complex SQL queries, stored procedures, triggers, and database scripts. Analyze and optimize database performance, ensuring scalability and efficiency. Develop and maintain SSRS reports, support ETL processes, and collaborate on SSIS packages. Work closely with application developers to ensure seamless database integration and data flow. Perform in-depth data analysis to support business and product requirements. Partner with QA teams to validate data integrity and support testing cycles. Conduct unit testing and developer-level validation to ensure quality before release. Participate in daily Scrum meetings and Agile ceremonies to coordinate development efforts. Troubleshoot and resolve complex technical issues related to data and performance. Document all development work to support maintainability and knowledge sharing. Required Qualifications & Experience Experience: 7+ years of hands-on experience in SQL database development in enterprise environments. Technical Skills: Advanced SQL development skills, including writing and optimizing complex queries and stored procedures. Proficiency in T-SQL (preferred), with acceptable expertise in PL/SQL or equivalent SQL dialects. Experience with SSRS (SQL Server Reporting Services), SSIS, and ETL processes. Strong data modeling, data analysis, and database design capabilities. Hands-on experience in performance tuning and query optimization techniques. Working knowledge of AWS services such as S3, SSM, and DynamoDB is a plus. Soft Skills & Collaboration Strong problem-solving and analytical thinking skills. Excellent verbal and written communication skills. Ability to work collaboratively across cross-functional Agile teams. Highly organized, detail-oriented, and self-motivated. Contribute to a platform backed by industry innovation and 11 technology patents. Help shape the future of real-time data and wealth management systems at scale. Collaborate with a high-impact, global engineering team in a dynamic, fast-paced environment. Thrive in a company culture that values growth, curiosity, and collaboration.

Job Title: Software Engineer Location: Bengaluru Experience Required: 5+ Years Industry: Financial Services / Banking (Preferred) Role Overview: We are seeking a skilled and experienced Software Engineer to join our dynamic development team in Bengaluru. The ideal candidate will bring a strong background in backend development, with an openness to full stack capabilities. You will work closely with cross-functional teams to build scalable, secure, and high-performance financial applications using modern technologies and cloud infrastructure, primarily Azure. Core Responsibilities: Design, develop, and maintain robust backend solutions for financial applications. Collaborate with cross-functional teams to gather requirements, develop solutions, and deliver projects on time. Integrate backend services with intuitive front-end user interfaces for seamless performance. Deploy and manage applications on Azure Cloud, using cloud-native architecture and tools. Apply DevOps practices, including CI/CD, containerization (Docker/Kubernetes), and automation. Ensure code quality through unit testing, peer reviews, and adherence to coding standards. Stay updated on the latest industry trends, tools, and best practices in software engineering. Document solutions and support team learning through mentoring junior developers. Required Qualifications & Experience: Bachelor s degree in Computer Science, Engineering, or a related field. Minimum 5 years of hands-on experience in backend development. Proficient in Java or Python (knowledge of .NET is a plus). Experience with SQL and NoSQL databases and ORM technologies. Proficient in JavaScript and modern front-end frameworks (if full stack). Working knowledge of DevOps pipelines, containerization, and orchestration tools. Proven experience in cloud-native development, ideally with Microsoft Azure. Comfortable using version control systems like Git. Exposure to automation testing frameworks and agile development environments. Strong communication, analytical thinking, and collaboration skills. Preferred Knowledge / Nice to Have: Experience in the financial services or banking domain. Familiarity with platforms like nCino or Mambu. Understanding of financial regulations, standards, and compliance practices. What We Offer: Great Place to Work Certified 6 years in a row Competitive salary and benefits package Access to cutting-edge technology and tools Strong culture of learning, collaboration, and growth Opportunities for professional development and upskilling Work in a supportive and innovative team environment Qualification : Bachelors degree in Computer Science, Engineering, or a related field

Tool Design Engineer Location: Bangalore Department: Tool Design Designation: Engineer Tool Design About the Role Sansera Engineering is looking for a motivated and skilled Tool Design Engineer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and testing tooling solutions that support efficient and high-quality manufacturing processes. This role requires close collaboration with production, quality assurance, and supply chain teams to ensure successful project execution and continuous improvement. Key Responsibilities Design and develop cutting tools and fixtures using AutoCAD and 3D modeling software. Select appropriate cutting tools based on process requirements and application. Create detailed engineering drawings including isometric views, GD&T, and basic fixtures. Conduct feasibility studies, perform engineering calculations, and analyze tooling costs (process cost, cycle time, tool cost per component). Troubleshoot issues related to cutting tools and machining processes to improve efficiency. Drive continuous improvements in machining and tooling processes. Prepare technical documentation, reports, and project specifications. Assist in project planning, scheduling, and meeting deadlines within budget constraints. Analyze performance data to optimize tool designs and manufacturing processes. Stay updated on the latest industry trends, technologies, and best practices. Ensure compliance with quality assurance standards and safety protocols. Skills and Qualifications Diploma or Bachelor s degree in Mechanical Engineering. 3 to 6 years of experience in tool design, preferably within a manufacturing or machining environment. Proficiency in AutoCAD and 3D CAD tools for tool design. Strong knowledge of cutting tool selection and machining processes. Familiarity with GD&T (Geometric Dimensioning and Tolerancing). Good understanding of manufacturing processes, materials, and cost optimization. Excellent analytical, problem-solving, and communication skills. Ability to collaborate effectively within cross-functional teams. Awareness of quality standards such as ISO and experience with quality assurance processes. Strong project management skills with the ability to handle multiple tasks concurrently. Opportunity to work with a leading engineering company specializing in high-precision automotive and aerospace components. Dynamic and supportive work environment that encourages innovation and professional growth. Involvement in cutting-edge tooling projects that impact global manufacturing operations. Qualification : Diploma or Bachelors degree in Mechanical Engineering

Position: Embedded Software Engineer Location: Bengaluru, Karnataka, India Reporting To: Project Manager Qualifications: Bachelor s Degree in Electronics & Communication, Electrical, or Computer Science Engineering 2 to 5 years of relevant experience in embedded software development and software design Proficiency in programming languages such as C, C++, C# and experience with RTOS Key Responsibilities: Collaborate with cross-functional teams to design and develop embedded software from initial requirements through to production and commercial deployment Write clean, efficient, and well-documented code aligned with specifications Troubleshoot, debug, and maintain existing embedded software systems Recommend and implement software improvements to enhance performance and reliability Develop technical documentation and reports to support software solutions Integrate software components and third-party libraries or tools as required Essential Skills & Experience: Proven experience as an Embedded Software Developer or Engineer Strong understanding of communication protocols such as Serial, Ethernet (TCP/IP, UDP), CAN, SPI, I2C, SQI, Parallel, EtherCAT, etc. Solid background in software design and development within a test-driven environment Proficient in embedded programming with C, C++ and RTOS Excellent analytical, problem-solving, and communication skills Desirable Skills: Experience working with microcontrollers Knowledge of PLC programming Ability and enthusiasm to quickly learn new programming languages and technologies Qualification : Bachelors Degree in Electronics & Communication, Electrical, or Computer Science Engineering

Position: Intern, Analytics Engineer Location: Bangalore, India Duration: Minimum 6 months commitment About Workato Workato is a leader in enterprise orchestration, helping businesses worldwide connect data, processes, and applications through an AI-powered platform. Trusted by 400,000+ customers, Workato enables organizations to drive efficiency and agility in today s fast-changing landscape. Recognized by Business Insider, Forbes, Deloitte, and Quartz for its innovation and workplace culture, Workato fosters a flexible, trust-based environment. Opportunity to work in a vibrant, innovative culture that balances productivity and self-care. Be part of a fast-growing tech company ranked among the fastest-growing and best for remote work. Take ownership and collaborate with passionate teams driving meaningful business impact. Your Responsibilities Build efficient data models that support analysis and key metrics for internal stakeholders. Optimize analytical workflows with macros, scripts, and packages to improve productivity. Design and develop frontend analytics solutions reports, dashboards, and interfaces to drive data-informed decision making. Contribute to Data Governance initiatives by improving processes. Collaborate with business stakeholders to understand data challenges and develop actionable solutions. Support operational needs across various business units. What You ll Need Currently pursuing a degree in Business Analytics, Information Systems, or a related field. Strong understanding of database concepts (e.g., Entity-Relationship Diagrams). Intermediate SQL skills including joins, CTEs, and window functions. Experience with Business Intelligence tools such as Tableau, Power BI, or Sigma Computing. Experience or familiarity with ELT scripting and tools like Snowflake and dbt Cloud is a plus. Personal Traits Fast learner, adaptable, and comfortable in a fast-paced environment. Excellent organizational and multitasking abilities. Strong analytical skills with clear verbal and written communication to present insights effectively. Collaborative team player with a growth mindset and proactive attitude.

Manager Client Services GetThere Support Team Location: Bengaluru, Karnataka, India Employment Type: Full-time About Serko Serko is a leading global technology platform revolutionizing business travel and expense management. We connect passionate travelers and technologists through the world s premier business travel marketplace. As an equal opportunity employer, we celebrate diversity and inclusion, fostering an authentic and collaborative workplace culture. Join us as we expand our footprint in India and transform corporate travel with innovative solutions. Position Overview: Manager Client Services GetThere Platform Serko is hiring an experienced Application Manager to lead our Bengaluru-based support team for GetThere, a multi-GDS (Global Distribution System) online booking tool trusted by thousands of corporate clients worldwide. This role combines hands-on case management with strategic team leadership to ensure exceptional customer support and operational excellence. Key Responsibilities Lead & Mentor Support Team: Manage and develop the Bangalore-based GetThere customer support team, ensuring efficient resolution of day-to-day client cases. Case Management: Personally handle complex customer issues, delivering timely and high-quality support solutions. Process Improvement: Design and implement optimized support workflows to enhance team productivity and customer satisfaction. Cross-functional Collaboration: Coordinate with global teams to align on support strategies and share industry best practices. Reporting & Analytics: Track key support metrics and prepare detailed reports to guide leadership decisions. Required Skills & Qualifications Proven experience managing application support teams, ideally in the travel technology or SaaS sectors. Strong knowledge of travel industry GDS platforms such as Sabre, Amadeus, and Travelport. Proficiency in Microsoft Office Suite (Outlook, Word, Excel). Exceptional problem-solving skills with the ability to perform under pressure. Excellent communication and leadership capabilities. Bachelor s degree in Information Technology, Business, or a related field. Competitive Salary & Benefits: Attractive base pay with medical benefits and discretionary incentives linked to individual and company performance. Career Growth: Access to dedicated learning & development platforms and opportunities to shape your career path. Flexible Work Policy: Supportive work environment promoting work-life balance. Innovative Culture: Collaborate with engaged teams driven to deliver impactful, high-quality business travel solutions. Apply today to join Serko s fast-growing Bengaluru hub and be part of the future of global business travel technology! Qualification : Bachelors degree in Information Technology, Business, or a related field.

GenAI Engineer Location: Bangalore, India About the Team Rubrik s IT team is at the forefront of AI-powered transformation, focused on building intelligent automation and scalable data solutions to support the company s mission. As part of the newly established IT AI team, you ll help develop AI agents and workflows to unlock the full potential of generative AI in data engineering. About the Role We re seeking a GenAI Engineer to join our Data Engineering team, specializing in the development and deployment of AI agents and workflows powered by large language models (LLMs). You ll be responsible for integrating data sources, developing MCP clients/servers, and collaborating with cross-functional teams to drive GenAI adoption across the organization. Key Responsibilities Design and implement data integrations using MCP protocols or traditional data extraction methods Build scalable data pipelines for GenAI model training and deployment using tools like Snowflake Cortex, Gemini Agentspace, and Databricks LLM (Mosaic AI, RAG, Model Serving) Ensure high standards of data quality, integrity, and scalability for both structured and unstructured AI workloads Collaborate with business, data engineering, and application development teams to create AI-enabled products Integrate pipelines into existing infrastructure for seamless data flow and analytics Support high-quality data products tailored for AI and machine learning workflows Required Experience 1+ years building AI Agents or working with platforms like Snowflake Cortex, Gemini Agentspace, or similar open-source frameworks 3+ years in data engineering with a focus on AI/ML workloads 5+ years in data analytics using Snowflake or Databricks Strong programming skills in Python, Java, or Scala Familiarity with data storage, APIs, and cloud configurations Experience with data governance and scalable system design Solid understanding of LLMs, transformers, and frameworks such as LangChain Strong analytical and problem-solving skills in a dynamic environment Preferred Qualifications Proven experience building AI Agents and agentic workflows Understanding of MCP and Agent2Agent protocols Knowledge of generative model architectures and applications in data engineering Familiarity with data security and governance best practices in GenAI Experience with Agile methodologies and tools such as Jira and GitHub Join Us in Securing the World s Data Rubrik (NYSE: RBRK) is committed to delivering Zero Trust Data Security. Our ML-powered platform protects data across enterprise, cloud, and SaaS applications, helping organizations stay resilient against cyberattacks and disruptions.

Job Title: Data Engineer Location: Bengaluru, Karnataka Experience: 5 to 8 Years Work Modality: Full-time (Work from office) Job Description: We are looking for an experienced Data Engineer to join our team and take responsibility for designing, developing, and maintaining scalable ETL/ELT pipelines. This is a full-time position based in Bengaluru, Karnataka, and you will be collaborating with cross-functional teams to define data requirements and ensure data accuracy, consistency, and integrity. Your role will also involve optimizing data workflows, automating processes, and ensuring high availability and reliability of data pipelines. Key Responsibilities: ETL/ELT Pipeline Development: Design, develop, and maintain scalable ETL/ELT pipelines to support data transformation and integration processes. Data Warehouse & Data Lake Optimization: Build and optimize data warehouses, data lakes, and real-time streaming solutions to support large-scale data operations. Collaboration & Data Requirements: Collaborate with cross-functional teams, such as product, data science, and analytics teams, to define data requirements and ensure data accuracy and consistency. Database Structure & Schema Management: Develop and maintain database structures and schemas to ensure efficient data storage and retrieval. Data Workflow Optimization: Optimize data workflows for performance, reliability, and scalability, ensuring the highest level of efficiency. Data Security & Compliance: Implement data security, governance, and compliance best practices to ensure that data is handled securely and meets industry standards. Pipeline Monitoring & Troubleshooting: Monitor, troubleshoot, and improve data pipelines to ensure uptime, reliability, and smooth data processing. Process Automation: Automate data-related processes to improve efficiency and reduce manual intervention, increasing the overall speed of data flow. Required Qualifications: Experience: 5+ years of experience in data engineering or 3-4 years of experience as a Data Engineer. Technical Skills: Strong proficiency in SQL and database management systems such as PostgreSQL, MySQL, SQL Server, etc. Experience with ETL tools such as Pentaho, Talend, Cdata, and SSIS. Exposure to Python, Java, or Scala for data processing is a plus. Experience with big data technologies such as Apache Spark, Hadoop, or Kafka. Familiarity with cloud services (AWS, Azure) and data storage solutions such as S3, Redshift, Snowflake, or BigQuery. Strong knowledge of data modeling, warehousing concepts, and data architecture best practices. Soft Skills: Excellent communication skills with the ability to collaborate effectively across teams. Strong problem-solving skills and the ability to work with large, complex datasets. What We Offer: Competitive Salary: Attractive salary based on experience and expertise. Collaborative Work Environment: Work in a dynamic and fast-paced environment with a team that fosters innovation and collaboration. Growth Opportunities: Opportunities to enhance your skills and career growth in the data engineering field. Comprehensive Benefits: Benefits package designed to support work-life balance and overall employee well-being.

Job Title: Business Analyst Associate Location: Bengaluru Experience Required: 8+ years Education: BE/B.Tech/MBA Domain Knowledge: BFSI (Banking, Financial Services, and Insurance) Certifications: Certification in Business Analysis (e.g., CBAP, PMI-PBA) Notice Period: Less than 60 days Job Overview: As a Business Analyst Associate, you will support the analysis and design phases of projects by collaborating with business stakeholders to understand their needs and translate them into actionable solutions. Your role will focus on the pre-initiation, initiation, and design stages, working closely with business and technical teams. You will help validate solutions, support User Acceptance Testing (UAT), and drive change adoption for CLIENT programs and projects. Key Responsibilities: Requirement Elicitation Engage with stakeholders, including business users, management, and subject matter experts, to gather detailed business requirements. Conduct interviews, workshops, focus groups, surveys, and observations to document stakeholder needs. Utilize various elicitation techniques like brainstorming, document analysis, and prototyping to uncover business requirements. Requirement Analysis Analyze and prioritize business requirements to ensure alignment with business objectives and project goals. Break down high-level business and user requirements into functional and non-functional requirements. Identify gaps, inconsistencies, and conflicts in requirements and collaborate with stakeholders to resolve them. Documentation Create comprehensive documentation, including Business Requirements Documents (BRDs), Functional Specifications, Use Cases, User Stories, and Process Flow Diagrams. Maintain clear and concise documentation for ease of understanding and accessibility to all stakeholders. Stakeholder Communication Act as a liaison between business stakeholders and technical teams to ensure effective communication and a shared understanding of requirements. Facilitate meetings, presentations, and workshops to communicate findings, project updates, and recommendations. Solution Design & Implementation Collaborate with development teams to translate business requirements into functional specifications and technical requirements. Participate in designing and implementing solutions that meet business needs and improve operational efficiency. Provide input during design reviews to ensure solutions align with business requirements. Testing and Quality Assurance Develop and execute test plans, test cases, and test scripts to ensure that solutions meet business requirements and are defect-free. Conduct User Acceptance Testing (UAT), gather feedback, and refine solutions accordingly. Document and communicate test results to stakeholders. Data Analysis & Reporting Perform data analysis to support business decisions and provide actionable insights. Create and maintain dashboards, reports, and visualizations to track KPIs and project progress. Project Management Support Manage project timelines, deliverables, and resources to ensure successful project completion. Monitor and report on project progress, including risks, issues, and changes. Coordinate with project managers to ensure alignment with project plans and schedules. Continuous Improvement Identify opportunities for process improvements and recommend solutions to enhance business performance. Promote a culture of continuous improvement and innovation within the team and organization. Stay updated on industry trends and best practices to drive business improvements. Training & Support Provide ongoing support and training to stakeholders on new systems, processes, and tools. Develop training materials and conduct sessions to ensure successful adoption of solutions. Act as a point of contact for post-implementation support and troubleshooting. Industry and Domain Knowledge Stay updated on industry trends, regulatory changes, and best practices related to BFSI. Apply domain knowledge to ensure solutions align with industry standards and regulatory requirements. Domain Expertise Required: You should have experience in the following areas of Banking Operations: Wealth and Private Banking (Retail Banking) Retail lending and investing concepts Mortgage and credit card processes Contact Center Optimization (IVR, browser changes under digital channels) Branch optimization Payments International Payment Systems and Open-Banking API-driven payments End-to-End payment lifecycle experience Corporate payments, cash management, real-time/immediate payments ISO 20022 migration experience Investment and Commercial Banking (CMB) Corporate and cash management core products and services Trade operations, market liquidity, and capital flow Knowledge of regulatory issues and Automated Data Flow projects (e.g., RBI automated reporting systems) Skills & Qualifications: Educational Background: Master s degree in Business Administration or related field. Certifications: CBAP, PMI-PBA, or other relevant business analysis certifications. Technical Knowledge: Strong understanding of the Software Development Life Cycle (SDLC) and technical project management. Data Analysis Tools: Experience with tools like Excel, SQL, or Tableau for data analysis and visualization. Project Management Methodologies: Familiarity with Agile or Waterfall methodologies. Domain Expertise: Experience in Banking and Financial Services (BFSI), particularly in leading or participating in end-to-end digital transformation programs in Agile environments. Additional Expertise for Specific Projects: For Market Business Analysis (BA), the focus will be on analyzing business challenges and identifying requirements for digitization, especially in Agile environments (CSM certified, SAFe methodology). You will manage backlogs, engage stakeholders, and support market adoption efforts. For Digital Business Analysis (BA), you will collaborate with technology teams to ensure the solutions meet business needs. You'll work w...

Job Title: Integration Engineer Location: Bangalore (On-site; Full-time) About Locus: Locus is at the forefront of revolutionizing logistics decision-making with cutting-edge deep-tech solutions that drive efficiency, transparency, and consistency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has transformed from a women's safety geo-tracking app into a globally recognized logistics optimization platform. Our technology powers enterprises such as Unilever and Nestl , enabling them to execute over a billion deliveries across 30+ countries. With a focus on innovation and sustainable growth, Locus is reshaping complex supply chains into strategic growth enablers. Join us and be part of a team that s defining the future of global logistics. Job Overview: As an Integration Engineer at Locus, you will play a key role in crafting scalable and efficient API solutions. You ll be responsible for driving technological growth, mentoring teams, and making crucial technical decisions. You will be integral in ensuring our platform s stability and efficiency as it evolves. This is an exciting opportunity for someone with deep technical expertise and the drive to work in a fast-paced, innovative environment. Key Responsibilities: Team Leadership & Mentoring: Manage and mentor the Integration Engineers, guiding them in defining integration and dataflow architectures, ensuring the development of stable APIs. API Design & Development: Design scalable and efficient APIs, ensuring they are robust, maintainable, and can evolve with changing platform technologies. Technical Assistance: Provide technical support to the Support and Implementation teams, helping resolve complex system and application issues. Cross-Functional Collaboration: Work with cross-functional teams including Engineering, Product, Pre-Sales, and Customer Success to drive integrations and technical solutions. Integration Decisions: Take charge of key technical integration decisions, ensuring alignment with business needs and technical best practices. Testing & Quality Assurance: Oversee the testing processes, ensuring the quality and stability of integrations developed by your team. Scripting & Automation: Develop API specifications and write custom scripts to fulfill internal and customer requests, utilizing programming knowledge in languages such as Python or NodeJS. Process Implementation: Define, document, and implement large-scale and high-impact integration processes. Enterprise Integration Leadership: Lead large enterprise integrations, managing complex requirements and delivering solutions. On-Call Support: Provide on-call support as needed to troubleshoot critical integration issues. Qualifications: 5-7 years of experience in system integration and API development. Strong verbal and written communication skills, with the ability to explain complex technical concepts clearly. Solid understanding of microservices framework, RESTful and SOAP APIs, JSON, XML, and related technologies. Proficient programming experience in NodeJS or Python. Ability to manage multiple integration projects and priorities effectively. Strong knowledge of relational databases and ability to write complex SQL queries. Familiarity with cloud platforms, particularly AWS and their integration services. Strong problem-solving skills, with an ability to troubleshoot and resolve complex technical issues. What We Offer: Competitive compensation and benefits. A collaborative and innovative work environment. The opportunity to work on cutting-edge logistics technology with global industry leaders. An inclusive, diverse workplace where your ideas and expertise will be valued. A dynamic and fast-paced startup environment that fosters professional growth. Locus is an equal opportunity employer, and we are dedicated to creating a diverse and inclusive workplace.

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

Senior Graphic Designer at Captain Fresh Company Overview: Captain Fresh is a tech-led, vertically integrated global powerhouse in the seafood industry, pioneering innovation in a traditionally fragmented sector. With brands such as CenSea, SuperFish, and Senecrus, Captain Fresh is revolutionizing the seafood value chain from procurement to retail across the globe. With its proprietary tech platforms, the company ensures high standards of traceability and sustainability, sourcing and distributing over 100 species of seafood in 30 countries worldwide. The company s mission is to nourish the world with responsibly sourced seafood, empower communities, and protect ecosystems. Position: Senior Graphic Designer Department: Creative & Marketing Location: Bengaluru, India We are seeking a creative genius with a keen eye for design to join our team as a Senior Graphic Designer at Captain Fresh. This role is ideal for someone passionate about crafting innovative designs across multiple platforms digital, social, print, and packaging. If you're looking to make a tangible impact through design and have a strong portfolio of creative work, we want you to join us and bring your fresh ideas to the table! Key Responsibilities: Creative Content Design: Develop and design engaging content for digital platforms, including websites, social media, email campaigns, and online advertisements. Print Materials: Create visually compelling print materials such as brochures, posters, flyers, and packaging designs that align with our brand identity. Collaborative Campaign Execution: Work closely with the marketing team to conceptualize and execute visually striking campaigns that resonate with audiences across the USA, EU, and beyond. Brand Consistency: Ensure consistency in branding and messaging across all design outputs, maintaining a cohesive visual identity across platforms. Trend Integration: Stay updated on the latest design trends, techniques, and technologies, incorporating them into our design processes to keep our visuals fresh and innovative. Project Management: Manage multiple design projects simultaneously, ensuring the timely delivery of high-quality design assets that meet business needs and deadlines. Cross-Department Collaboration: Collaborate with departments such as product development and sales to create creative design solutions that support cross-functional initiatives. Brand Guidelines Maintenance: Assist in the development and maintenance of brand guidelines to ensure a unified and cohesive visual identity across all materials. Qualifications: Educational Background: Bachelor s degree in Graphic Design, Visual Arts, Fine Arts, or a related field. Experience: 5-9 years of proven experience as a graphic designer, with a strong portfolio showcasing modern design aesthetics and previous work. Technical Proficiency: Expert-level proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign). Familiarity with additional design software such as Figma or CorelDRAW is a plus. Branding Expertise: Strong understanding of branding principles and maintaining brand consistency across various designs and platforms. Design Sensibility: Excellent visual design skills with sensitivity to typography, color theory, user-system interaction, and composition. UX/UI Knowledge: Knowledge of UX/UI principles is advantageous. Project Management Skills: Proven experience in managing multiple design projects in a fast-paced environment, with the ability to prioritize tasks and meet deadlines. Video Editing Skills: Experience working with Premiere Pro or After Effects is a plus but not mandatory. What You Can Expect: Collaborative Environment: Work in a dynamic, cross-functional team that values open communication, creativity, and innovation. Creative Freedom: Enjoy the flexibility and autonomy to bring fresh design ideas and concepts to life across multiple platforms. Professional Development: Opportunities for continuous learning and career growth in an exciting, fast-growing company. Supportive Leadership: Work with an inclusive, supportive leadership team that values your contributions and encourages creative expression. At Captain Fresh, we are passionate about creating impactful and innovative visual experiences that resonate with our audience. If you are a designer who thrives in a fast-paced, evolving environment and has a passion for fresh, creative ideas, we invite you to apply and join our team in shaping the future of the seafood industry!

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to Oracle's customer base, while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as handling technical questions regarding the use of and troubleshooting for Oracle s Electronic Support Services. As a primary point of contact for customers, you will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Career Level: IC1 (Individual Contributor 1) Responsibilities: As a Systems Engineer, you will interface with the customer s IT staff regularly. Whether on-site or working remotely, you will be responsible for resolving moderately complex technical problems related to the installation, recommended maintenance, use, and repair/workarounds for Oracle products. You should have knowledge of Oracle products and at least one platform being supported. You will work with general guidance from senior engineers and management and may independently handle some areas of responsibility. Required Skills: Computer Science SQL (Structured Query Language) Technical Support UNIX About Us: As a world leader in cloud solutions, Oracle uses tomorrow s technology to tackle today s problems. True innovation starts with diverse perspectives and a wide range of abilities and backgrounds. At Oracle, we believe in inclusive workforce development. When everyone s voice is heard, we are inspired to push beyond what s been done before. This philosophy has been at the core of Oracle for over 40+ years, operating with integrity, and continuing to thrive in diverse industries. Benefits: Work-life balance: Flexible options to balance work and personal life. Employee Benefits: Competitive suite of benefits including flexible medical, life insurance, and retirement options. Volunteer Programs: Encouraging employees to give back to their communities through volunteerism. Commitment to Diversity: Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status, or any other characteristic protected by law. Oracle will consider qualified applicants with arrest and conviction records in accordance with applicable law.

Job Title: Customer Success Services - Oracle SaaS/HCM/Cloud Analyst - Lead Career Level: IC3 Position Overview: As a member of Oracle s Support organization, you will be responsible for providing post-sales support and solutions to Oracle customers. Your focus will be on resolving complex, non-technical customer inquiries, as well as providing technical troubleshooting for Oracle's Electronic Support Services. Acting as a primary point of contact for customers, you will manage customer relationships and offer assistance to internal Oracle teams regarding customer situations and escalated issues. Key Responsibilities: Customer Support: Act as the primary contact for Oracle customers, assisting them with complex technical and functional queries related to Oracle Fusion HCM products, including Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher, and Oracle Integration Cloud. Incident Management: Track, diagnose, replicate, and resolve critical and complex cases, ensuring total resolution of service incidents. Customer Success: Advise customers on the complex use of Oracle products, providing tailored solutions and resolving critical issues. Situation Management: Take ownership of highly sensitive and critical customer issues, working directly with customers and consulting with management to drive resolution. Knowledge Sharing: Share your knowledge with teammates by delivering formal training sessions, creating and reviewing Knowledge Articles, and mentoring others to promote technical and professional development. Collaboration: Work closely with internal teams to address escalated customer issues and contribute to improving internal processes and solutions. Qualifications: Must-Have Skills: 6-10 years of experience in the implementation, support, or upgrade of Oracle SaaS HCM products, with at least one implementation experience in Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher, and Oracle Integration Cloud. Hands-on configuration experience with at least three or more tools: HCM Extracts HCM Data Loader (HDL) Payroll Batch Loader (PBL) Workflow BI Publisher Fast Formula Personalization PL/SQL Strong knowledge of Fusion Cloud architecture, setup manager, and activities. Experience with FBDI and OTBI report development. Knowledge of integrating external data sources into Oracle Fusion Applications. Familiarity with localizations and security setup is a plus. Nice-to-Have Skills: Experience with Oracle Core HR, Absence, Benefits, and Payroll in Release 12.1.3.x / 12.2.x. Experience working in L1/L2/L3 support environments. Ability to analyze and decipher software logs and trace files to troubleshoot issues. Hands-on experience with XML, Java, J2EE, Oracle ADF, SOA, and Web Services. Strong functional/product expertise, with the ability to relate Oracle s functionality to business processes. Additional Skills: Effective analytical and organizational skills. Strong verbal and written communication skills in English; multilingual skills are a plus. A proactive learning orientation, staying up-to-date with emerging business models, processes, and Oracle product solutions. Experience in Managed Services, including client relationship management, offshore delivery management, project/program management, and successful delivery of KPIs. Ability to work in rotational shifts, manage a large team, and ensure SLAs are met for both EBS and Cloud/SaaS customers. Education & Experience: B.S. (Computer Science), BE, or equivalent preferred. Other qualifications with adequate experience may also be considered. Qualification : B.S. (Computer Science), BE, or equivalent preferred.

Your Impact We are seeking a passionate Data Engineer with expertise in Python development who is excited about cloud-based data engineering using AWS services. You will be an integral part of a dynamic, multi-disciplinary team, working closely with digital product professionals, data scientists, cloud engineers, and other stakeholders. As a key member of a global team working on our generative AI initiative, you will be based in one of our European offices. McKinsey s Tech Ecosystem function is responsible for developing and delivering all technology solutions for the firm s internal use, and your role will be crucial in driving the development of data solutions to support generative AI applications. You will work with a team of data engineers to develop robust data ingestion pipelines and enhance data processing capabilities that integrate data into systems used by AI applications. Your responsibilities will include writing Python code, creating tests, developing and maintaining GitHub Action CICD pipelines, and managing AWS-based infrastructure and Docker containers. Your Growth As a member of the global team working on our generative AI initiative, you will play a key role in shaping and accelerating the delivery of McKinsey's target state data platform, which will enable AI use-cases. You will be part of our cloud-first approach, transforming data platforms and analytical applications across the firm. Working closely with multidisciplinary teams, you will contribute to building cutting-edge data solutions in a fast-paced, innovative environment. McKinsey s Tech Ecosystem function is responsible for developing all technology solutions for the firm s internal needs, and you ll have the opportunity to shape how these solutions evolve. Your Qualifications and Skills 3+ years of professional experience as a Data Engineer, with a focus on cloud-based data engineering using AWS services Expertise in Python development and a strong understanding of clean code, modularity, error handling, and test automation Extensive experience with relational databases and data pipeline performance Hands-on experience with Docker and CI/CD pipelines (e.g., GitHub Actions) Strong execution focus, with the ability to work independently in complex, fast-paced environments and deliver results Demonstrable experience in solving data pipeline performance issues and diagnostics Interest in generative AI and machine learning topics Experience with Kedro framework is a plus Opinionated and confident in sharing ideas, willing to speak up at all levels Familiarity with Agile principles and product development methodologies Excellent problem-solving skills and the ability to analyze and resolve complex data engineering challenges Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams

Job Title: Software Engineer About the Role: At Google, our Software Engineers are at the forefront of innovation, designing and developing cutting-edge technologies that shape how billions of users connect, explore, and interact with information. Our products operate at an immense scale, extending far beyond web search, and require engineers who bring fresh perspectives from diverse technical domains, including information retrieval, distributed computing, large-scale system design, networking, security, artificial intelligence, natural language processing, UI design, and mobile development. As a Software Engineer, you will contribute to mission-critical projects, collaborating with teams across Google to develop, test, deploy, maintain, and enhance software solutions. Your versatility, leadership abilities, and enthusiasm for solving complex challenges will be crucial as you navigate projects across the full technology stack. The Core Team serves as the backbone of Google s technical infrastructure, building the foundational elements behind our flagship products. This team is responsible for developing essential developer platforms, product components, and infrastructure that drive innovation across Google s ecosystem. As a member of this team, you will play a pivotal role in breaking down technical barriers, optimizing existing systems, and making key architectural decisions that influence the entire organization. Key Responsibilities: Design, develop, and maintain high-quality software solutions that support Google's technical infrastructure and products. Participate in and lead design reviews with peers and stakeholders, evaluating available technologies to determine optimal solutions. Conduct thorough code reviews to ensure adherence to best practices, including code quality, efficiency, accuracy, testability, and compliance with style guidelines. Contribute to documentation and educational resources, updating content based on product enhancements and user feedback. Troubleshoot and debug complex system issues, analyzing their impact on hardware, networks, and service operations to maintain optimal performance and reliability. At Google, we foster a culture of continuous learning, innovation, and technical excellence. If you're passionate about solving challenging problems and building world-class technology, we invite you to be part of our journey. Qualification : Bachelors degree or equivalent practical experience.

We are looking for a proactive Technology Enthusiast to join us as IT Service Manager for Bangalore. You will control the entire lifecycle of our mobile estate from device procurement through retirement and optimize costs and usage with global Enterprise Mobility Management (EMM). A passion for technology, excellent analytical skills, and the ability to thrive in a cross-cultural environment are key attributes we seek. If you are curious, driven, and eager to explore new possibilities, we'd love to talk to you about this exciting opportunity. About You experience, education, skills, and accomplishments Collaborate with cross-functional teams and 3rd party to address service issues, fostering effective communication and coordination to achieve resolution. Bachelor s degree in Computer Science, Engineering, Mathematics, etc or equivalent experience. Minimum 5 years of experience in Troubleshoot and resolve complex hardware, software, and network-related problems Oversee enterprise mobility suite from cost optimization to device lifecycle management with managed mobility service experience It would be great if you also had . . . Experience in building, managing, and maintaining a knowledge base containing policies, procedures, documentation, and knowledge base articles This role involves working closely with various departments (IT, T&E, Finance and 3rd Party Supplier) to optimize mobile device usage, manage mobile expenses, and ensure compliance with company policies. Proficiency in personal computer operating systems, security and office automation software, including Microsoft Windows 10, Teams, Outlook, Word, Excel, PowerPoint, LucidChart, Microsoft SCCM, and Microsoft Office 365. Provide support and solutions include request fulfilment, incident resolution, IT services and implementation, knowledge management and unified endpoint management. Accelerate employee onboarding and productivity through seamless mobile carrier management, adding service to an existing device, order new device. Support our UEM deployment with mobility management to provide policy and compliance management, and endpoint security to protect against threats and data breaches. Gain visibility to our enterprise mobility expenses, data and usage. Discover cross-category trends and configure custom reporting dashboards to efficiently manage and validate contracts, inventory, invoices, processing and payments to reduce costs and optimize resources. Elevate enterprise mobility suite through granular mobile expense management insights and configurable analytics dashboards. Accurately allocate mobile costs at a global scale and enable strategic decision-making to optimize our mobile estate. Track and report on resolution and performance metrics related to mobile device management and support Efficiently plan budgets and align our mobile estate with our organization's financial goals to optimize our enterprise mobility suite. Monitor and analyze team performance metrics related to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), identifying areas for improvement and implementing strategies to optimize service delivery. About the Team Global IT Workplace Services function with team members based across multiple geographies in across the Globe. The team comprises 50 Members and reports to the Director of Global IT Workplace Services. Hours of Work Fulltime 45 h/week Hybrid working model At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Qualification : Bachelors degree in Computer Science, Engineering, Mathematics, etc or equivalent experience.