Support Solutions Jobs in Pune
450 Jobs Found
Salesforce Developer
Redaptive
Salesforce Developer Location: Pune | Employment Type: Full-Time About Redaptive Redaptive helps large companies modernize infrastructure with no upfront capital through Infrastructure Monetization. Headquartered in Denver, we operate across 12,000+ sites globally, fostering a culture of sustainability, innovation, and operational excellence. Position Summary Redaptive is seeking an experienced Salesforce Developer to enhance and optimize our Salesforce ecosystem. This role involves building solutions across multiple clouds, integrating external systems, and leveraging AI and automation to drive business growth and operational efficiency. Key Responsibilities Salesforce Development & Configuration Design and maintain customizations using Apex, Lightning Web Components (LWC), and Aura Components. Build declarative solutions using Salesforce Flows, validation rules, and page layouts. Support diverse business processes across Sales, Service, and Experience Clouds. Integration & System Support Integrate Salesforce with external systems via REST/SOAP APIs or middleware. Manage version control and CI/CD activities using tools like Git and Copado. Maintain data quality, migration, and the integrity of the sharing and security model. Business Collaboration & Delivery Gather requirements and deliver solutions in an Agile/Scrum environment using Jira. Conduct code reviews and ensure rigorous unit test coverage and quality assurance. Stay current with emerging Salesforce features, including Einstein AI and advanced automation. Required Skills & Qualifications Experience: 5+ years of Salesforce development (Apex, LWC, SOQL/SOSL, Triggers). Architecture: Deep understanding of Salesforce architecture and governor limits. DevOps: Familiarity with Git, Copado, and sandbox management. Certification: Salesforce Platform Developer I is required. Education: Bachelor s degree in Computer Science, IT, or a related technical field. Preferred Skills Certifications: Platform Developer II and JavaScript Developer I. Cloud Expertise: Experience with CPQ, Data Cloud, or Einstein Analytics. Middleware: Knowledge of MuleSoft or Workato. Perks & Benefits Financial: Competitive pay, performance bonuses, and equity participation. Flexibility: Hybrid work model and generous paid time off. Wellbeing: Comprehensive health insurance and Employee Assistance Program. Redaptive Extras: Creative workspaces and snack-stocked pantries. Qualification : Bachelors degree in Computer Science, IT, or a related technical field
Database Administrator
Anchanto
Job Title: Database Administrator Location: Pune About Anchanto At Anchanto, we are enabling simpler, faster, and scalable eCommerce operations through our innovative and intelligent SaaS platforms. Our mission is to transform the way businesses conduct eCommerce, making backend operations more efficient for companies of all sizes. With a headquarters in Singapore, a global product engineering center in Pune, India, and a strong local presence in the countries we serve, Anchanto continues to grow rapidly, serving over 300 customers worldwide. As part of our expanding engineering team, we are seeking an experienced Database Administrator (DBA) to help us manage, optimize, and scale our database infrastructure. If you re passionate about database solutions and eager to work with cutting-edge technology in a fast-growing product company, we want to hear from you! Role Overview As a Database Administrator, you will be responsible for developing, managing, and optimizing database solutions to support our growing eCommerce platforms. Your expertise will ensure the high performance, availability, and security of our databases, including MySQL, Postgres, and potentially NoSQL databases. You will work closely with development teams to understand their needs and provide optimal database solutions, from design to performance tuning and high-availability configurations. Key Responsibilities Develop and design database solutions: Define the database physical structure and functional capabilities, ensuring they align with system requirements and security protocols. Database performance management: Configure and manage AWS RDS services, monitor database health, troubleshoot issues, and take corrective action as needed. Troubleshoot and resolve database issues: Act quickly to resolve database outages, errors, or performance issues, including providing after-hours and weekend support when necessary. Proactively monitor DB performance: Set up and configure monitoring tools to help detect potential risks and performance bottlenecks before they impact operations. Optimize database performance: Recommend and implement strategies for hardware upgrades, query optimization, indexing improvements, and server configuration adjustments to boost performance. Collaborate with development teams: Work closely with engineers to understand their database needs and design the most efficient and scalable database solutions. Ensure high availability and disaster recovery: Configure databases for high availability, clustering, and cloud deployment to maintain uptime and data redundancy. Administer database best practices: Own the database backup, restore, and retrieval processes, ensuring that all procedures adhere to best practices and compliance standards. Learning and adopting new technologies: Stay up to date with database technologies, including MySQL, Postgres, and NoSQL databases, and apply knowledge to improve solutions across the platform. What You ll Bring At least 5 years of hands-on experience as a DBA, with strong expertise in database administration, including backup management, performance monitoring, and tuning. Experience with MySQL and/or Postgres: Strong command over these relational databases, including managing stored procedures, triggers, indexes, and optimizing SQL queries for performance. AWS RDS experience: Proficiency in configuring and managing AWS RDS services, with an understanding of cloud-based database management. Strong knowledge of database design: Excellent understanding of data modeling and database schema design, with hands-on expertise in optimizing DB architecture for scalability and performance. Proven expertise in database tuning and performance optimization: Demonstrated ability to troubleshoot and optimize database performance for high-volume transactional systems. Experience with NoSQL databases: Exposure to NoSQL technologies such as MongoDB or Cassandra is a plus, as you may be involved in integrating such systems in the future. Bonus: Experience with Data Warehouse or BI (Business Intelligence) systems is a plus. Bonus: Prior experience in building high-performance e-commerce software is highly desirable. Strong communication and collaboration skills: Ability to work cross-functionally with development, DevOps, and other teams to ensure database solutions meet the needs of the business. Innovative & Fast-Growing Company: Join a dynamic, fast-growing SaaS company that is revolutionizing eCommerce operations for businesses worldwide. Cutting-Edge Technology: Work with modern database technologies, cloud platforms, and AI-powered solutions in an agile and collaborative environment. Career Growth: At Anchanto, we prioritize learning and development, offering a strong career path for those passionate about technology and growth. Work-Life Balance: We believe in a healthy work-life balance and offer flexible working hours and a supportive environment. Global Impact: Your work will impact hundreds of businesses globally, enhancing the performance and efficiency of their eCommerce platforms. If you're an experienced DBA looking for an exciting new challenge with a fast-growing product company, Anchanto could be the perfect place for you. Apply now to join our team and contribute to the next generation of eCommerce technology!
Lead Salesforce Engineer
Rapid7
Lead Salesforce Engineer Location: Pune About Rapid7 Rapid7 is a publicly traded cybersecurity company headquartered in Boston, MA, with 17 offices around the world. As we expand our global footprint into India, we are excited to grow our internal Application Engineering team. As a Salesforce Engineer, you will work alongside a global team to deliver best-in-class Salesforce solutions that meet business needs and optimize user experiences. You will have hands-on experience with Sales Cloud, Service Cloud, Experience Cloud, and CPQ, and you ll be proficient in both declarative configurations and advanced Apex coding. This is a unique opportunity to be one of the first hires for Rapid7 in India as we support our growth strategy in a culture that encourages innovation and continuous learning. About the Role As a Salesforce Engineer, you will design, develop, and support Salesforce solutions on Sales and Service Clouds. Working closely with other Salesforce team members, application owners, IT departments, and business stakeholders, you will deliver solutions that meet both technical and business requirements. Key Responsibilities Salesforce Administration: Manage and configure Salesforce environments, including Sales Cloud, Service Cloud, and Experience Cloud. Oversee system health, user permissions, profiles, workflows, and security settings. Implement and maintain changes using declarative tools such as Process Builder, Flow, and Validation Rules. Apex Development: Write and maintain Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWC). Collaborate with senior developers and architects to design scalable solutions. Troubleshoot, optimize, and debug Apex code to ensure performance and stability. Unit Testing: Develop and maintain unit tests for custom Apex code, ensuring test coverage aligns with Salesforce best practices. Conduct comprehensive testing of code changes and strive for zero defects while optimizing test performance. CPQ (Configure, Price, Quote): Configure and manage Salesforce CPQ features, including price books, quote templates, products, and pricing rules. Troubleshoot CPQ-related issues and provide support for streamlining the quoting process. Collaboration and Support: Work with business analysts and other team members to gather requirements and deliver solutions. Maintain comprehensive documentation for configurations, workflows, code, and other technical solutions. Release Management: Utilize Gearset for deployment and release management, ensuring smooth Salesforce code and configuration deployments across multiple environments. Plan, execute, and document deployment processes, ensuring error-free releases through automated validation and rollback strategies. Jira Integration and Task Management: Use Jira for task management, project tracking, and collaborating on development sprints. SOX Controls & Change Management: Adhere to SOX controls to ensure compliance with IT regulations and auditing standards. Follow change management policies and procedures for implementing configurations, scripts, and integrations, ensuring all changes are properly tested, documented, and approved. Skills and Qualifications Experience & Certifications 8+ years of hands-on experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and CPQ. Salesforce Certifications (ADM 201, ADM 211, Platform Developer I and II) are highly desirable. Strong experience with Salesforce integrations, APIs, and external systems. Experience using Jira for task and project management in an Agile environment. Hands-on experience with Gearset for deployment and release management in Salesforce. Technical Skills Expertise in Apex, Visualforce, Lightning Web Components (LWC), SOQL, and SOSL. Strong knowledge of Salesforce CPQ features and pricing rule configuration. Ability to write efficient, scalable unit tests for custom Apex code. Familiarity with Git and version control practices. Soft Skills & Attributes Strong analytical and problem-solving skills. Excellent communication skills, with the ability to work remotely with a global team. Detail-oriented with the ability to manage multiple tasks concurrently. Preferred Qualifications Experience working with global teams, especially in an Agile framework. Knowledge of Salesforce integrations (e.g., REST, SOAP APIs) and third-party tool integrations. Experience with Salesforce Data Loader, Change Sets, and Salesforce DX. Security and Compliance At Rapid7, we prioritize security and privacy. All employees are expected to adhere to the highest standards of security, ensuring the protection of sensitive information and compliance with applicable regulations.
Technical Support Engineer II
Tracelink
Job Title: Technical Support Engineer II Location: Pune Experience: 2 5 Years Company: TraceLink Department: Support and Service Company Overview: TraceLink s innovative software solutions and Opus Platform empower the pharmaceutical industry to digitize their supply chain, enhancing compliance, visibility, and decision-making. Our technology helps reduce disruptions in medicine supply, ensuring patients worldwide receive the treatments they need. Founded in 2009, TraceLink has expanded to 8 offices globally, with over 800 employees and more than 1,300 customers across 60+ countries. We are recognized as an industry leader by Gartner and IDC, and celebrated for our positive company culture by Comparably. Position Overview: As a Technical Support Engineer II, you will play a vital role within our Support and Service organization to ensure customer success and satisfaction. Your technical expertise and problem-solving skills will be key to helping customers implement and utilize TraceLink s Life Sciences Cloud solutions effectively. This role requires strong interpersonal skills combined with experience in web applications, UNIX systems, scripting, and troubleshooting complex technical issues. Key Responsibilities: Engage directly with customers and internal teams to understand, document, troubleshoot, and resolve technical issues efficiently Develop and improve standard troubleshooting procedures and tools for recurring issues Collaborate closely with Product Management, Engineering, and Quality Assurance teams to facilitate timely resolution of customer-reported problems Provide excellent customer communication and ensure timely updates on issue status Skills and Qualifications: Proven experience supporting proprietary, enterprise-level software applications Strong customer-oriented communication skills with a professional, friendly attitude Excellent verbal and written communication abilities Strong analytical mindset with great attention to detail Proficiency with UNIX command line, especially in parsing and analyzing data sets Bachelor s degree in Computer Science, Information Technology, or a related field 2 to 5 years of experience in a technical support or troubleshooting role Ability to read, parse, and manipulate technical data formats such as XML, EDI, CSV Working knowledge of B2B communication protocols like AS2, SFTP, and Web Services Experience with scripting languages (e.g., Perl, Python, Shell) is a plus Familiarity with supply chain software and pharmaceutical industry knowledge preferred Flexibility to work shifts across Americas, EMEA, and India/APAC time zones (daytime, evening, and overnight) Work with cutting-edge cloud technology impacting patient safety worldwide Collaborate with a global, high-performing team Opportunity for career growth in a fast-paced, innovative environment Support an industry leader with a commitment to employee growth and culture Qualification : Bachelors degree in Computer Science, Information Technology, or a related field
Associate Solution Engineer
Bmc Software
Job Title: Associate Solution Engineer Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we operate. We re an award-winning, inclusive, and vibrant workplace where diverse perspectives fuel innovation and growth. We believe in balancing life and work, celebrating wins (big and small), and giving back to the communities we serve. Your voice matters here, and your individuality is celebrated. We help our customers become Autonomous Digital Enterprises by enabling them to scale, innovate, and lead in the digital era. The Opportunity Join BMC Helix s Digital Solution Engineering team as an Associate Solution Engineer a role designed for emerging tech professionals who want to build a career at the intersection of technology, customer impact, and business value. Whether you're a recent graduate or have 1 3 years of experience, this is your opportunity to dive deep into enterprise platforms, AI innovation, and next-gen service management. About BMC Helix BMC Helix is our cutting-edge, AI-powered platform for IT Service and Operations Management (ITSM, ITOM, AIOps). With a containerized, microservices-based architecture, it supports flexible deployment across cloud, hybrid, and on-prem environments. BMC Helix empowers enterprises to go from reactive support to predictive, autonomous operations using advanced capabilities like Agentic AI and cross-domain automation. What You ll Do Work with global solution engineering and sales teams to support customer engagements and design compelling, tailored solutions. Participate in discovery sessions to understand client requirements and business objectives. Deliver engaging, value-driven demos that highlight BMC Helix s strengths like intelligent automation, Agentic AI, and seamless integrations. Assist in designing proof-of-value solutions, configurations, and presentations. Translate complex technical concepts like microservices, APIs, and hybrid deployments into clear, customer-centric value propositions. Collaborate with internal teams (Product, Strategy, Sales) to ensure alignment with customer needs and market trends. Stay current on emerging trends in GenAI, LLMs, ITSM, ITOM, and enterprise digital transformation. What You Bring Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field. 0 3 years of experience in a technical, consulting, or customer-facing role. Excellent communication and presentation skills; able to engage both technical and business stakeholders. Interest or hands-on exposure to Generative AI and Large Language Models (LLMs). Foundational knowledge of cloud platforms (AWS, Azure, GCP), microservices, containers (Docker, Kubernetes). Curiosity for technology and enterprise IT challenges; proactive and eager to learn. Exposure to platforms like BMC Helix, ServiceNow, Jira Service Management, or similar is a plus. Basic scripting or API understanding (Python, JavaScript, REST APIs). Familiarity with ITIL, DevOps, or service management concepts. Fluent in English; multilingual proficiency (e.g., Spanish, French, German, Italian) is a bonus. Work with industry-leading platforms and AI technologies Be part of a collaborative, global team shaping the future of digital operations Learn from experienced mentors and participate in enablement programs Thrive in a culture that values your authenticity, creativity, and growth No problem. If you're passionate about this opportunity and BMC s mission, we still encourage you to apply. We value potential just as much as experience. BMC is proud to be an equal opportunity employer. Qualification : Bachelors degree in Computer Science, Information Technology, Engineering, or a related field.
Senior Analyst, HRIS (Workday)
Zocdoc
Position: Senior Analyst, HRIS (Workday) Location: Pune, Maharashtra, India Our Mission: Healthcare should serve patients effectively, but often it falls short. Zocdoc empowers patients with a leading healthcare marketplace that makes booking care across specialties and insurance plans easy nationwide, aiming to improve quality and reduce costs through consumer empowerment. Your Impact on Our Mission: As a Senior Analyst in HRIS, you will be a key player in building, configuring, and maintaining Zocdoc s Workday HR system. Partnering with People Operations teams (Shared Services, Recruiting, HRBPs) and Finance, you ll design scalable HRIS solutions that support rapid growth and enhance the employee and manager experience. What You ll Do Daily: Design and maintain scalable, efficient Workday processes aligned with business needs. Configure Workday reports, dashboards, security, and business processes. Collaborate cross-functionally to customize Workday features (job profiles, location settings, one-time payments). Provide functional support and troubleshooting for Workday end-users. Deliver training, demonstrations, and documentation for business stakeholders. Evaluate and propose HRIS enhancements to meet evolving organizational demands. Respond to employee inquiries and support transactional People team activities. What Success Looks Like: 3+ years of hands-on Workday experience (Core HCM, Reporting, Security, Business Process Design); advanced compensation experience preferred. Workday HCM Certification is a plus. Solid understanding of HR operations and programs (e.g., compensation cycles). Basic knowledge of HRIS integrations. Strong project management skills and experience collaborating across teams. Excellent analytical, problem-solving, and multitasking abilities. Ability to adapt to changing priorities in a fast-paced environment. Benefits: A collaborative, smart, and supportive team environment. Competitive salary and comprehensive medical insurance. Perks like daily catered lunch, Ping Pong, daycare, wellness programs (Headspace, BetterLYF). Cellphone and Wi-Fi reimbursement. Competitive parental leave and sabbatical after 5 years. Annual sponsored health check-ups. Certified Great Place to Work (2024-2025). About Zocdoc: Zocdoc is the leading digital health marketplace in the U.S., helping millions find and book nearby, in-network healthcare providers quickly. Founded in 2007, Zocdoc is mission-driven to give patients power and transparency, fostering a diverse, collaborative culture focused on continuous innovation.
Sap Basis Consultant
Infosys
Job Title: SAP Basis Consultant Location: Pune, India Experience: 3 to 6 Years Service Line: Cloud & Infrastructure Services Educational Qualifications: B.E., B.Tech, M.E., M.Tech, BCA, MCA, B.Sc Role Overview: We are seeking a skilled SAP Basis Consultant to join our Cloud & Infrastructure Services team. In this role, you will be a key member of the Infosys delivery team, responsible for ensuring the successful design, development, validation, and support of SAP solutions. Key Responsibilities: Collaborate with cross-functional teams to gather and understand detailed client requirements. Translate business needs into system specifications to guide design and implementation. Assist in project estimations and planning by contributing to effort and resource assessments. Design and implement efficient, scalable SAP Basis solutions aligned with client objectives. Support continuous improvement initiatives and contribute to the digital transformation journey of our clients. Ensure high levels of client satisfaction through proactive service delivery and technical excellence. Who You Are: You are a proactive professional with strong analytical and problem-solving skills, passionate about SAP technologies and committed to delivering top-quality results. If you're looking to be part of a forward-thinking team driving digital transformation, we d love to hear from you.
Business Development Manager
Vionsys It Solutions India Pvt.ltd
Job Title: Business Development Manager Experience: 10+ Years Location: Kharadi, Pune Role Overview We are seeking an accomplished and results-driven Business Development Manager to lead our sales efforts in IT services and solutions. The ideal candidate will bring deep domain knowledge, a strong industry network, and a proven track record in driving revenue growth across global markets. This is a strategic role focused on expanding our footprint in sectors such as BFSI, Manufacturing, Retail, Food Processing, and Pharma. Key Responsibilities Sales Strategy & Planning Develop and execute robust sales strategies aligned with organizational goals. Identify high-growth markets, key technology segments, and new business opportunities. Focus on expanding our presence across technology platforms and marketplace verticals. Lead Generation & Client Acquisition Drive the entire sales cycle from prospecting and lead generation to deal closure and client onboarding. Engage senior decision-makers (CXOs, IT Heads, etc.) with compelling pitches for IT solutions including software development, cloud services, ERP systems, and AI/ML services. Conduct high-impact business meetings and presentations across target industries. Client Relationship Management Build and nurture long-term client relationships by offering tailored solutions and reliable after-sales support. Act as a trusted advisor to clients, ensuring a strong feedback loop and high customer satisfaction. Revenue Growth & Account Management Meet or exceed sales targets through a combination of strategic account mining and new business hunting. Drive consistent revenue generation across multiple service lines and customer segments. Market Research & Analysis Conduct market intelligence and competitor analysis to inform sales strategy and positioning. Adapt go-to-market strategies based on evolving industry trends and client needs. Cross-Functional Collaboration Work closely with marketing, technical, pre-sales, and delivery teams to ensure seamless client experience. Channel client feedback to internal teams to support product and service enhancements. Sales Reporting & Forecasting Deliver accurate sales forecasts, performance reports, and pipeline visibility to leadership. Monitor sales metrics and KPIs to adjust execution strategies in real time. Industry Engagement & Networking Represent the company at industry events, trade shows, and conferences to enhance brand visibility. Leverage your professional network and industry forums to drive lead generation and business expansion. Required Skills & Qualifications Experience: 10+ years in business development, sales, or lead generation within IT services. Industry Expertise: Deep understanding of BFSI, Manufacturing, Retail, Pharma, and Food Processing verticals, with exposure to global delivery models and captive centers (GCCs). Technical Acumen: Familiarity with Salesforce, SAP, ERP systems, AI/ML technologies, and custom software solutions. Stakeholder Management: Proven experience engaging CXOs, founders, IT heads, and procurement leaders. Tools Proficiency: Comfortable using MS Office and CRM platforms such as Salesforce. Sales Skills: Self-starter with a hunter mindset, capable of independently generating and closing opportunities in international markets. Communication: Excellent command of English; proficiency in foreign languages is a strong plus.
Senior Windows Developer
Promobi Technologies
Senior Windows Developer Location: Pune, India Experience: 5 12 years Job Type: Full-Time About the Role This is a key technical role focused on the development of Windows desktop applications with device management capabilities. You will work on client-side applications including Windows agents, remote IT support tools, and more, helping to build high-performance, cloud-integrated endpoint solutions. Key Responsibilities Develop and maintain native Windows applications with C++/C#. Build and enhance Windows agents for device management, software deployment, and remote script execution. Work on client-server communication systems leveraging REST APIs and local SQL-based storage. Support development of tools to assist IT administrators in remote diagnostics and desktop support. Write clean, modular, and well-documented code with ongoing improvements. Contribute both as an individual contributor and a collaborative team member. Required Skills & Experience Strong programming experience with C++ and C# for native Win32 application development. Expertise in Win32 APIs, asynchronous, and parallel programming. Experience building client-server applications, with REST API integration. Proficiency in Windows OS internals, including: Registry, Services File system and Shell Explorer PowerShell scripting UAC (User Account Control) Familiar with SQL for local application storage. Hands-on with MSI packaging and Windows installer frameworks. Understanding of Windows OS patch management and its lifecycle. Preferred/Bonus Skills Experience with .NET Core and Azure Push Notifications. Familiarity with WebRTC, desktop sharing, or remote control protocols. Exposure to DevOps for Windows environments and automated build tools.
Recruiter
Scano
Job Title: Recruiter Location: Pune, India (On-site at Baner) Employment Type: Full-Time About the Role ScanO is on the lookout for a highly motivated Recruiter to join our dynamic team in Pune. As a Recruiter, you'll be responsible for sourcing, screening, and hiring top talent to help us scale. You ll work closely with department heads and hiring managers to ensure that we are hiring the best fit for our company s needs. If you re passionate about talent acquisition and want to be part of a mission-oriented team, we would love to hear from you! Key Responsibilities Source and Screen Candidates: Identify top talent through various channels, including job boards, social media, and networking events. Conduct Interviews: Evaluate candidates based on their skills, experience, and cultural fit. Manage Recruitment Process: Coordinate with department heads, facilitate interviews, and manage the hiring process from start to finish. Maintain Applicant Tracking: Use ATS to track applicants and ensure a smooth, organized process. Coordinate with Hiring Managers: Work closely with department leads to understand their hiring needs and provide timely solutions. Support Onboarding: Assist in the smooth transition of new hires into the organization. Compliance and Documentation: Ensure all recruitment processes align with HR practices and employment laws. Qualifications Proven experience in sourcing and recruiting candidates for various roles. Strong knowledge of HR practices and employment laws. Excellent communication and interpersonal skills. Ability to multi-task and prioritize in a fast-paced environment. Strong organizational and time-management skills. Familiarity with Applicant Tracking Systems (ATS). Proficiency in MS Office and Presentations. Degree in Human Resources, a related field, or relevant work experience. Perks and Benefits Opportunity to work with a mission-oriented team of dental surgeons, engineers, and builders. Flexible work hours. Highly rewarding work environment with the potential to make an impact. Additional Notes This role requires working from our Baner, Pune office. Preference will be given to candidates who can join immediately. Qualification : Degree in Human Resources, a related field, or relevant work experience.
Associate Manager Procurement And Supply Chain
Dxc Technology
Job Description: Power Platform Developer (Supply Chain Focus) The successful candidate will join the Supply Chain team to create, configure, design, and maintain applications to support business functions in the procurement of goods, products, and services utilizing MS PowerApp, Power Automate, Dataverse, Power BI and Power Virtual Agents and integrating with various data sources, including SharePoint, Excel, SAP, Azure Data Lake, etc. Business experience in Supply Chain and Procurement is a plus. Microsoft Power Platform Expertise Demonstrate extensive experience in MS PowerApps, MS Power Automate, Power BI, and Power Virtual Agents. Integration and Data Source Management Implement solutions with multiple data sources, including SharePoint Online Lists, Teams, Dataverse, Excel, and external systems (SAP, ServiceNow). Hands-on experience designing databases with Dataverse and extensive experience with SQL. Experience with API and service integrations. Develop custom connectors for Microsoft Power Platform to enhance functionality. Solution Design, Deployment and Support Collect requirements, design, implement and deploy solutions on MS Power Platform. Produce architectural diagrams and design documents. Provide application support. Communication and Collaboration Excellent communication skills in English. Collaborate effectively with stakeholders, senior-level personnel and team members to ensure project success. Assist in providing training and producing documentation. Azure DevOps (ADO) and Agile Methodology Experienced with Agile methodology and Azure DevOps (ADO). Good organization skills to balance and prioritize work to accomplish assigned tasks and projects. Team Management and Mentoring Efficiently manage backlog and workload for self and team members. Act as a senior developer and architect, providing mentorship to other team members. Results-Oriented and Independent Work Demonstrate a results-oriented approach, delivering high-quality solutions. Work with minor supervision, taking ownership of projects and tasks. Technical Experience PowerPlatform, Power Automate Flow, Power App, Dataverse, PowerPlatform Pipeline, Power BI, APIs, PowerShell, SharePoint, SharePoint 2013 Workflow, InfoPath, UX/UI, JavaScript, AEM, HTML, CSS, SQL, Excel, Azure Datalake. Qualifications 8+ years of relevant work experience. Bachelor's degree or equivalent combination of education and experience. Excellent communication skills in English. Proficiency in developing apps in MS Power Platforms. Very good analytical and problem-solving skills. Extensive experience creating system designs, architecture diagrams and training documentation. You must have the ability to be a self-motivated individual to learn new technology and solutions. Ability to work independently and as part of a team. Experience with Agile methodology and Azure DevOps (ADO) Experience managing the prioritization of workload for a team. Experience working with procurement practices. Has sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable. Good personal computer and business solutions software skills. Qualification : Bachelor's degree or equivalent combination of education and experience.
Cloud Architect Infrastructure
Syngenta
Cloud Architect Key Responsibilities: Collaborate with the Global Architecture team to deliver technology capabilities supporting business strategy and IT service modernization. Define new architectural standards for evolving cloud capabilities, including the use of AI Services and ML models within the enterprise. Focus on core IT capabilities, including security and access controls, secure service implementation, and frameworks for cross-team processes. Work with business units and vendors to deliver strategic programs and projects supporting new or upgraded digital assets. Promote and support the adoption of cloud-first solutions using native technologies and continuous delivery methods. Provide technical knowledge and support to Cloud Engineering and Operations to meet business needs. Lead incident management and root cause analysis (RCA) for events impacting operations within the Cloud Infrastructure domain and develop mitigation strategies. Company Description: Syngenta Group is a global leader in sustainable agriculture, with over 53,000 employees in more than 100 countries. With more than 250 years of innovation, we strive to transform agriculture through solutions benefiting farmers, society, and the planet. We are committed to operating with the highest ethical standards and maintaining a workplace free from discrimination and harassment. Qualifications: Bachelor s degree in Computer Science, IT, or a relevant field. 10+ years of experience in Cloud Architecture and delivering various cloud-hosted technologies. 7+ years of hands-on experience with AWS, Azure, or Google Cloud Native services. Experience in developing architectural standards and aligning them with security and information policies. Experience deploying infrastructure into cloud platforms to utilize native capabilities. Experience in delivering Hybrid Cloud architecture and configuring Cloud Landing Zones. Experience working with AI capabilities within security policies. Extensive experience with infrastructure-as-code and advising on best practices to maintain a healthy pipeline. Strong self-motivation and ability to quickly adapt to new tasks. Ability to manage problem resolution and lead teams in addressing production issues. Additional Information: Syngenta is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, veteran status, disability, or any other legally protected status. Qualification : Bachelors degree in Computer Science, IT, or a relevant field.
Technical Lead Data
Syngenta
Tech Lead Data Overview: As a Tech Lead Data, you will provide technical leadership to a team of experts, helping implement information-driven strategies and systems that support agricultural scientists in developing solutions for growers. You will manage end-to-end implementation of data environments beyond architectural design, ensuring that real-life data systems are developed and executed efficiently. You are a highly motivated problem solver with the ability to prioritize shifting workloads in a dynamic environment. You are an effective communicator and a confident leader passionate about making things happen within a fast-paced organization. Key Responsibilities: Lead the development of data and analytics capabilities within the R&D node of the enterprise data mesh, implementing architectural blueprints for various data platforms. Develop and implement an organizational data strategy aligned with business processes, including data model design, database development standards, and management of data warehouses and analytics systems. Identify and manage both internal and external data sources, creating a data management plan aligned with the organizational strategy. Collaborate with cross-functional teams, stakeholders, and vendors to ensure the smooth functioning of the enterprise data ecosystem. Guide the technical direction of data projects and initiatives, ensuring best practices in data engineering and analytics. Integrate technical functionality to ensure data accessibility, accuracy, and security. Perform continuous audits of data management systems and address performance issues, reporting breaches or vulnerabilities to stakeholders. Experience & Skills Required: 9+ years of experience in Big Data, data warehousing, data analytics, and/or Information Management projects. Proven experience building large-scale enterprise data architectures using both commercial and open-source Data Analytics technologies. Strong data modeling and architecture skills, including expertise in data warehousing, data normalization, and dimensional modeling (e.g., OLAP, data vault). Understanding of predictive modeling, Natural Language Processing (NLP), text analysis, and Machine Learning. Knowledge of security integration, including Kerberos authentication, SAML, data security, privacy techniques like data masking, and tokenization. Experience with DevOps engineering and Continuous Integration/Delivery tools. In-depth understanding of AWS Cloud solutions and integrating into legacy systems and COTS solutions. Familiarity with the following tools: Data Ingestion: Snaplogic, Glue, Lambda Storage: S3 Processing: Databricks DWH: Redshift, Databricks SQL Warehouse Databases: RDS Languages: Python (pyspark), SQL (sparksql), Java, R BI Tools: PowerBI, Dash, Spotfire, Qlik Catalog: Glue catalog, Unity Catalog Streaming: Kafka, EventHub AI/ML: MLOps, SageMaker Storage/Dataframe: S3, Deltalake, Iceberg, Parquet Qualifications: University bachelor s degree in Science, Technology, Engineering, or Mathematics (STEM). Fluency in English. Strong customer focus with excellent communication, teamwork, and negotiation skills. In-depth technical experience, ideally with AWS certification. Experience implementing data-first solutions. Experiences to be Gained: Continuous upskilling in the latest technologies, tools, and design practices. Exposure to R&D operations. Development of leadership and relationship-building skills with internal customers. Company Description: Syngenta Group is one of the world s leading sustainable agriculture innovation companies, with over 53,000 people in more than 100 countries. We strive to transform agriculture through tailor-made solutions for farmers, society, and the planet. We are committed to maintaining high standards of ethics, integrity, and creating an inclusive, discrimination-free workplace. Additional Information: Syngenta is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, veteran status, disability, or any other legally protected status. Qualification : University bachelors degree in Science, Technology, Engineering, or Mathematics (STEM).
Dns Architect - Team Lead
Syngenta
DDI Team Lead Overview: We are seeking a highly skilled and experienced DDI Team Lead to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining the DDI (DNS, DHCP, and IPAM) environment while enhancing the current solution. This role will manage a small team of DDI analysts who provide 1st/2nd level support and act as an escalation point for issues with the DDI environment. The role also involves identifying potential vulnerabilities, developing mitigation strategies, and responding to DDI incidents. Key Responsibilities: Collaborate with business partners to gather requirements and define strategy/roadmaps for DDI solutions. Identify gaps in the current DDI environment and provide resolutions. Lead a team of DNS analysts, providing escalation support for troubleshooting issues. Investigate and design automation solutions to enhance productivity and streamline DDI processes. Create and maintain DDI policies. Work with the design and planning team to define, refine, and suggest alternative designs or permanent remediation solutions for issues. Ensure smooth handover of solutions to engineering/operations teams with appropriate documentation. Proactively identify opportunities for improvement within the DDI environment. Continuously evaluate service capacity and performance, recommending technical and service changes as necessary. Collaborate with vendors and support detailed technical designs and troubleshooting as required. Required Qualifications: 7-12 years of experience with DDI (DNS, DHCP, IPAM). 7-12 years of network experience (TCP/IP, protocols, ports). Hands-on experience with Active Directory. Proven experience leading a small team. Ability to take ownership of issues and drive them to resolution, providing timely updates to stakeholders during incidents. Maintain accuracy in network monitoring tools and ensure proper monitoring of devices. Proactive in identifying and acting on opportunities to improve processes and services. Strong collaboration with L2/L3 Operations, Engineering teams, and 3rd-party vendors. Experience with maintaining inventory and updating internal knowledge bases. Ability to document processes, prepare use cases, and ensure all issues are logged and updated accurately. Familiarity with BlueCat DDI solutions is an advantage, especially with BlueCat automation gateways. Qualifications: Bachelor s or Master s degree in Computer Science, Information Technology, or a related field. Company Description: Syngenta Group is one of the world s leading sustainable agriculture innovation companies, committed to improving global food security. With over 60,000 employees in more than 100 countries, Syngenta helps farmers make better use of resources, ensuring safer food production and a better planet. We are committed to fostering a diverse and inclusive workplace. Additional Information: Syngenta is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, veteran status, disability, or any other legally protected status. Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or a related field.
Vad (citrix) Operations Lead
Zensar Technologies
About the Role: As a Citrix Engineer, you will be responsible for administering, supporting, and maintaining Citrix and Virtual Desktop Infrastructure (VDI) environments. You will work with global teams to manage Citrix XenDesktop, Citrix XenApp, Citrix StoreFront, Citrix Netscalers, VMware, and Flashstack solutions. Key Responsibilities: Citrix & VDI Administration: Support Citrix XenDesktop 7x & 2203, Citrix XenApp 7x & 2203, Citrix StoreFront, and Citrix Netscalers. Manage VMware vSphere, Flashstack hardware, and Wyse Thin Clients. Monitor Citrix/VDI environments and respond to incidents and service requests. Perform Tier 1/1.5 incident management and join Major Incident Management (MIM) calls. Maintain system documentation and perform routine updates. Operational Support & Troubleshooting: Handle desktop pool creation, publishing applications, and making configuration changes. Work across teams to ensure business requirements are met. Collaborate with vendors to report and resolve issues. Perform regular maintenance tasks and infrastructure optimizations. Required Skills & Experience: Must-Have: 4-6 years of IT experience, with at least 3 years in Infrastructure and Citrix/Virtualization. Strong expertise in Citrix XenDesktop 7x, Citrix XenApp 7x, Citrix StoreFront, Citrix Netscalers, and VMware. Knowledge of Windows Server 2012/2016 administration. Basic experience with Active Directory. Understanding of networking concepts (DHCP, DNS, IP addressing, subnets, VLANs). Good-to-Have: Experience with PowerShell scripting for automation. Troubleshooting VMware ESXi environments. Experience with VDI and desktop deployment/management. At Zensar Technologies, we believe in a workplace where people realize their full potential, are recognized for their contributions, and thrive in a collaborative environment. We are a global technology consulting and services company with 11,800+ employees in 33 locations. Our expertise helps 130+ enterprises drive innovation, agility, and competitiveness. Zensar is committed to Equal Employment Opportunity (EEO) and welcomes diverse talent across backgrounds, identities, and abilities. Core Values at Zensar: Putting People First Client-Centricity Collaboration Join us and be part of a dynamic team driving digital transformation!
Technical Support Engineer
Ansys
Summary / Role Purpose Join the Ansys Customer Excellence team to support our customers across the globe on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges, and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys. Key Duties and Responsibilities Apply engineering expertise and knowledge of RF/Microwave, Signal (SI) and Power Integrity (PI) to provide the highest level of technical support to customers and channel partners across the globe. Leverage subject matter experts and Ansys knowledge to ensure high-quality, timely customer service that results in customer satisfaction while adhering to support processes and best practices. Develop technical expertise in one simulation area such as RF/Microwave, SI, PI, or Electromagnetic Compatibility (EMC). Stay updated with the capabilities of the latest Ansys Electronics product releases. Develop simulation best practices, solutions, and FAQs for the knowledge base. Submit suggestions for product improvement. File defect reports and verify fixes adhering to defect reporting processes. Participate in field testing of new releases to ensure that new features and workflows will address customer requirements. Be agile and open to new responsibilities based on the business need. Participate in other strategic team and company initiatives, as needed. Minimum Education/Certification Requirements and Experience Master or Bachelor s degree in Electronics, Electronics and Communication Engineering specializing in Electromagnetics. Sound knowledge related to the principles of RF/Microwave or SI/PI. Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems. Engaging personality, engineering curiosity, and willingness for continuous learning. Ability to work independently, as well as with others in a diverse team environment. Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English. Strong organizational and time management skills and a sense of urgency. Interest in working with customers. Preferred Qualifications and Skills Master s degree in Electronics, Electronics and Communication Engineering. Experience with using Ansys HFSS, HFSS 3D Layout, SIwave, Q3D, or other simulation software involving real-world, industry-level applications. Familiarity with RF/Microwave, Signal and Power Integrity simulation analysis, and/or EMI/EMC. Understanding of electronics industry trends, technologies, engineering environment, product design complexity, development challenges, etc. Willingness to travel (10% of time). At Ansys, We Believe in Innovation and Collaboration At Ansys, we know that changing the world takes vision, skill, and teamwork. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. Together, we are powering innovation that drives human advancement. Our Commitments: Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values: Adaptability: Be open, welcome what's next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions: We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results.
Product Support Specialist
Verificient Technologie
Job Overview: We are looking for a Product Support Specialist to join our team. In this role, you will be responsible for interacting with users, answering queries, resolving issues, and providing comprehensive support for our products. You will troubleshoot system and network problems, ensuring a seamless experience for end users. If you are passionate about delivering exceptional customer service and have experience in product support, this is the perfect opportunity for you. Key Responsibilities: User Interaction: Respond to user queries, troubleshoot issues, and resolve problems via various communication channels (chat, telephone, email). Maintain Information: Keep product documentation, fact sheets, and relevant application information up to date. Support Product Roll-Outs: Assist in the roll-out of new product features, ensuring customers are well-supported during the process. Incident Management: Log incidents and service requests reported by users, ensuring proper documentation and prioritization. Product Troubleshooting: Diagnose and resolve software issues related to systems and networks, ensuring a smooth experience for users. Escalation Handling: Escalate unresolved issues to higher-level support while providing timely updates to users. Ticket Management: Prioritize, document, and track helpdesk tickets, responding promptly to meet service level agreements (SLAs). Market Research and Documentation: Perform market research and analysis to gather data and insights, supporting product development and documentation. Requirements: Education: A graduate in any stream; B.E, B Tech, BCA, MCA preferred. Communication Skills: Strong verbal and written communication skills in English, with the ability to handle complex or difficult situations with professionalism. Typing Skills: Swift typing speed, with grammatically accurate communication in written forms. Curiosity and Learning: A keen willingness to learn new technologies and continuously improve. Shift Work: Ability to work in 24/7 shifts, with rotational shifts occurring every 3-4 months. Experience: At least 6 months of experience in supporting clients or customers from US/UK/AUS. Technical Skills: Familiarity with Windows OS troubleshooting is essential. Knowledge of MAC OS X is an added advantage. Attention to Detail: Strong organizational and time-management skills to manage multiple tasks effectively. Stress Management: Ability to handle high-pressure situations with confidence and professionalism. Customer Handling: Experience in global customer handling and providing technical support via call center or remote channels is preferred. What You'll Learn: Engage with diverse populations and work in cross-cultural or multicultural settings. Gain expertise in the latest product technologies and operational best practices. Improve both technical and customer service skills while solving real-world issues. Gain exposure to customer interactions across various global regions. Collaborate with experienced product managers and software entrepreneurs. Shift Timing: Night Shift: 9:30 PM 5:30 AM IST Morning Shift: 5:30 AM 1:30 PM IST Afternoon Shift: 1:30 PM 9:30 PM IST Additional Information: Transport will be provided for employees located 8-12 Kms from the office. You may be required to perform manual QA tasks as part of the role. If you are driven to deliver excellent product support and have the technical expertise to resolve issues swiftly, we encourage you to apply! Qualification : A graduate in any stream; B.E, B Tech, BCA, MCA preferred.
Customer Success Specialist
Verificient Technologie
Job Overview: We are looking for a Customer Success Specialist (CSS) to join our team. In this role, you will be responsible for ensuring customer satisfaction throughout the post-sales lifecycle, focusing on customer adoption, support, program optimization, and expansion. The CSS will closely align with customers business objectives, ensuring that our solutions help them achieve their strategic goals. This role requires strong relationship-building skills, an analytical mindset, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities: Onboarding Support: Collaborate with the Sales Team to ensure smooth onboarding for customers, facilitating a seamless go-live process and introducing them to the product. Ensure that customers understand the value and functionality of the solution from the start. Customer Experience Design: Work with customers to design tailored Customer Experience programs that align with the product capabilities and their strategic business goals. This ensures ongoing value and fosters long-term customer satisfaction and growth. Account Escalations & Support: Address customer issues promptly, whether they arise from alerts, red flags, or direct customer inquiries. Ensure timely resolution of critical issues or overdue support tickets to maintain customer satisfaction. Customer Renewals & Growth: Proactively identify and prioritize resources based on perceived risk, growth potential, strategic value, and the renewal timeline. Support customers to ensure their continued use of our solutions and increase renewal rates. Customer Adoption Monitoring: Monitor adoption rates for assigned accounts, providing insights to customers about their usage patterns. Share valuable feedback with the Sales and Marketing teams to inform customer success strategies. Collaboration with Marketing Team: Work closely with the Marketing team to build customer testimonials, case studies, and referrals, showcasing the value of our solutions and expanding our customer base. Periodic Health Checks: Conduct regular health checks for key accounts to monitor progress and resolve potential issues early. Ensure no last-minute surprises and that customers are consistently satisfied with the product. Contribute to Company Growth: Actively contribute to company goals, growth, and profitability by providing insights into customer success metrics and playing a key role in strategic decision-making. Key Requirements: Customer Understanding: Strong ability to understand customer requirements and guide them towards identifying financial success metrics and KPIs for their business. Data-Driven: Comfortable working with data and committed to driving a consistent engagement process that is measurable and repeatable. Fast-Paced Culture: Ability to thrive in an entrepreneurial, results-driven environment, handling multiple accounts and tasks efficiently. Interpersonal Skills: Excellent interpersonal skills to build and maintain strong customer relationships and communicate effectively with various stakeholders. Creative Problem-Solving: A creative thinker who can troubleshoot and resolve customer issues swiftly and effectively. Communication Skills: Strong verbal and written communication skills, with the ability to present ideas and solutions clearly. Organizational Skills: Extremely well-organized and analytical, capable of managing multiple projects while working under pressure. Teamwork & Independence: A proactive individual contributor who is also a strong team player, collaborating effectively with other departments and teams. Basic Technical Understanding: Ability to grasp and communicate basic technical concepts to customers, enabling them to make informed decisions. Shift Flexibility: Willingness to work in US/UK shifts as required by the business, to ensure customer needs are met across time zones. Preferred Skills: Experience with Customer Success Tools: Familiarity with customer success platforms like Salesforce, Zendesk, or similar tools is a plus. CRM Knowledge: Experience managing customer relationships and tracking customer satisfaction metrics using CRM tools. Impactful Work: Play a key role in customer satisfaction and retention while helping customers derive maximum value from our products. Collaborative Environment: Work with a dynamic and passionate team focused on delivering top-notch customer service. Growth Opportunities: Be part of a fast-growing company, where there are plenty of opportunities to learn and grow your career in customer success. If you're passionate about ensuring customers succeed, love problem-solving, and are eager to work with a diverse team, we want to hear from you! Apply now to join our team as a Customer Success Specialist and help us drive customer satisfaction and success.
Operations Research Specialist
Aera Technology
Operations Research Scientist Location: Pune, India About Aera Technology Aera Technology is a leading Decision Intelligence company, empowering enterprises to operate with greater efficiency, intelligence, and sustainability. Our cutting-edge platform, Aera Decision Cloud , seamlessly integrates with existing systems to digitize, augment, and automate decision-making in real time. Trusted by some of the world's most recognized brands, Aera delivers millions of AI-driven recommendations that drive significant revenue growth and cost savings. Role Overview We are seeking an exceptional Operations Research Scientist to join our team in Pune, India. In this role, you will work on challenging mathematical optimization applications, leveraging data science and advanced optimization modeling techniques. You will play a key role in developing analytical strategies and models to enhance efficiency and cost-effectiveness across various operational domains. Key Responsibilities Analyze and solve complex operational problems related to planning, pricing, and supply chains using data-driven approaches. Design, implement, test, and deploy robust optimization algorithms for real-world applications. Develop large-scale linear and integer programming models, heuristic solutions, and efficient optimization techniques. Collaborate closely with solution delivery teams to promote and implement optimization-driven strategies. Work directly with customers and engagement leaders to support live projects and deliver impactful solutions. Qualifications & Skills Bachelor s degree in a quantitative field such as Applied Mathematics, Computer Science, Operations Research, Industrial Engineering, or a related discipline. 10-15 years of relevant experience in mathematical optimization, data modeling, or operations research. Strong expertise in optimization methods and solvers (e.g., CPLEX, Gurobi, COIN-OR). Proficiency in Python and experience working with large-scale data environments. Ability to work proactively in a remote-friendly environment without requiring micromanagement. Technical Environment Cloud Infrastructure: AWS Operating System: Linux Big Data & Analytics: Spark Programming Language: Python At Aera Technology, we foster an innovative and collaborative workplace that enables employees to grow and thrive. As part of our global team, you will work on cutting-edge technologies and drive impactful solutions for some of the world s top enterprises. We offer: Competitive compensation and company stock options. A dynamic, flexible, and remote-friendly work environment. Opportunities for professional growth and continuous learning. Equal Opportunity Employer Aera Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status. Join us and be a part of building a smarter, more sustainable future! Qualification : Bachelors degree in a quantitative field such as Applied Mathematics, Computer Science, Operations Research, Industrial Engineering, or a related discipline.
Java Lead Developer/ Senior Consultant Specialist
Hsbc
Role: Senior Consultant Specialist We are currently seeking an experienced professional to join our team as a Senior Consultant Specialist. In this role, you will provide critical technical leadership, supporting production incidents, and driving improvements to ensure the highest level of service. You will also collaborate with various teams and play a key role in delivering optimal solutions for business stakeholders. Key Responsibilities: Technical Leadership: Lead technical investigations during service disruptions, ensuring rapid restoration of services. Provide round-the-clock application support and oversight to ensure smooth and seamless operations. Drive service improvements to completion based on incident analysis and root cause investigations. Production Incident Support: Offer technical support during production incidents, facilitating quick resolution and minimizing downtime. Investigate and resolve the root causes of incidents, ensuring continuous improvement of service quality. Analysis & Estimation: Conduct thorough analysis to provide estimations and technical solutions to meet business requirements. Support ongoing Business As Usual (BAU) changes, enhancing system functionality and addressing technical needs. Communication & Collaboration: Effectively communicate with business analysts to offer technical support and strategic insights. Collaborate across teams (business and technical) to ensure smooth and efficient service delivery. Requirements: Experience: Minimum 8 years of relevant work experience with strong expertise in Java, J2EE, Spring, Spring MVC, Spring Integration Framework, and Spring Boot. Extensive server-side development experience, particularly with Java. Technical Skills: Proficient in RTC (Version Control System). Experience with Maven, Jenkins, GitHub, and Ansible. Strong hands-on experience with monitoring and debugging tools such as Splunk and AppDynamics. Basic experience with shell scripting and Python. Support & Troubleshooting: Ability to participate in both intra-day and rare overnight support when required. Proficient in adding new features, debugging existing code, and resolving issues as they arise. Additional Skills (optional): Knowledge of Pivotal Cloud Foundry (PCF) and Spring Integration/Dojo Framework would be an advantage. Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work independently and in team settings. Strong analytical and problem-solving abilities, with sound decision-making capabilities. Flexible and adaptable, capable of taking on different roles and working with new technologies. At HSBC, you ll be part of a dynamic global organization that offers continuous professional development, flexible working options, and a collaborative culture. We are committed to helping you grow, develop your career, and make a meaningful contribution to the financial services industry. Join us to take your career to the next level in an environment that supports innovation, diversity, and professional fulfillment. Qualification : Relevant work experience of 8+ years in Java, J2EE, Spring, Spring MVC, Spring Integration Framework, Spring Boot.
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