Support Specialist Jobs in Mohali

Job Title: Customer Support Specialist Location: Mohali About the role: We are looking for an organized, efficient Sales Support Specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The Sales Support Specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. The Sales Support Specialist is also responsible for monitoring sales and the performance of the sales team, as well as recording sales data. To be successful Sales Support Specialist, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication, and customer service skills. What you will be doing: Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status. Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department. Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports. Recording sales trends and liaising with account managers to develop sales strategies. Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction. Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems. Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system. Handling administrative duties for the company and its executives and management teams. Scheduling customer meetings and conferences. Reporting any unusual activity to your supervisors. What you need for this position: A High School Diploma or equivalent. A Bachelor's or Associate's degree in Marketing, Business, or a related field may be advantageous. Experience in administration and high-volume office work may be advantageous. Strong analytical, organizational, and time management skills. Excellent team working, motivational, interpersonal, communication, and customer service skills. The ability to multitask and quickly switch your focus. Qualification : A Bachelor's or Associate's degree in Marketing, Business, or a related field may be advantageous.

About the Role: We are seeking an experienced and customer-centric Senior Product Onboarding Specialist to join our team in Mohali. In this senior role, you will play a pivotal part in ensuring that our customers are onboarded seamlessly, receive personalized product demos, and are educated on best practices to maximize the value of our solutions. You will work closely with cross-functional teams to remove any roadblocks and contribute to improving product adoption and customer retention strategies. Key Responsibilities: Customer Onboarding: Lead and conduct high-level onboarding meetings, product tours, and company presentations, ensuring that customers understand how our products align with their business needs. Provide in-depth and tailored product demos based on the customer's goals, ensuring that complex product features are clearly explained and understood. Guide customers through product setup and ensure they are equipped for success from day one. Customer Education and Optimization: Work closely with customers to understand their specific goals and provide customized product information and best practices to help them achieve their desired outcomes efficiently. Proactively identify and remove roadblocks such as product-related issues, poor implementation, or gaps in customer knowledge that hinder their progress. Provide high-quality, ongoing educational materials and support to enhance product usage and adoption. Product Adoption and Retention: Collaborate with internal teams (e.g., customer support, product development) to address customer concerns and ensure timely issue resolution. Play a critical role in improving product adoption rates and increasing customer retention by fostering positive relationships and engagement strategies. Use insights from customer interactions to provide feedback to internal teams for continuous product improvement. Video Demonstrations and Educational Content: Create professional-grade video demonstrations, tutorials, and educational content to help customers better understand and utilize product features. Develop comprehensive onboarding materials, including step-by-step guides, video walkthroughs, and other resources that assist customers in achieving success with our products. Qualifications: Bachelor s degree in Business, Marketing, or a related field. 3-5 years of experience in product onboarding, customer success, or a related customer-facing role. Proven experience delivering product demos and guiding customers through complex product setups. Strong communication, presentation, and problem-solving skills with the ability to distill complex concepts into clear, actionable insights. Expertise in creating educational content, particularly video demonstrations, to support product adoption and customer success. Experience working with CRM systems, customer support tools, and video editing software is highly desirable. Demonstrated ability to build strong customer relationships and contribute to improving customer retention. Self-motivated and organized, with a proactive approach to solving customer challenges. Top Reasons to Work with Us: Join a fast-paced team of like-minded individuals who share your passion for customer success and technology. Work alongside an exceptionally talented and intellectual team, gaining exposure to new concepts and advanced technologies. Enjoy a high-growth work environment with ample learning and development opportunities. Competitive compensation package based on experience and skill. Qualification : Bachelors degree in Business, Marketing, or a related field.

Job Title: Product Analyst Location: Mohali About the Role As a Product Analyst, you will play a critical role in helping us build data-driven, user-centric features on the BotPenguin platform. You will work closely with Product Managers, Design, Engineering, Marketing, and Customer Success Teams to analyze user behavior, validate feature performance, and uncover growth opportunities through actionable insights. This is an exciting opportunity to join a high-growth product team and influence strategic decisions at the intersection of data, product design, and customer experience. What you need for this role Education: Bachelor s degree in Computer Science, Business Analytics, Engineering, Statistics, or related field. Experience: 1 3 years of experience in a product or data analyst role within a SaaS or tech product environment. Technical Skills: Strong expertise in MongoDB and data visualization tools (e.g., Tableau, Power BI, Metabase). Familiarity with Google Analytics, Mixpanel, Hotjar, or other product analytics platforms. Hands-on experience working with Excel/Google Sheets, building dashboards, and extracting user insights. Knowledge of product lifecycle, user funnels, A/B testing, and cohort analysis. Bonus: Exposure to Python, R, or basic scripting for data processing. Soft Skills: Excellent analytical and problem-solving skills. Strong communication and storytelling abilities able to translate data into strategic insights. Proactive attitude with a willingness to own initiatives and drive improvements. Keen interest in product design, user experience, and tech innovation. What you will be doing Collaborate with Product Managers to define key metrics, success criteria, and feature adoption benchmarks. Analyze platform usage, customer behavior, and market data to discover pain points and opportunity areas. Generate and maintain weekly/monthly product reports and dashboards for cross-functional teams. Design and evaluate A/B tests, feature rollouts, and experiments to improve user engagement and retention. Work with the Engineering team to ensure accurate data tracking and event instrumentation. Monitor product KPIs and proactively raise red flags for anomalies or unexpected trends. Participate in roadmap discussions, contributing insights backed by data. Assist in user segmentation and support marketing and CS teams with insights for personalized communication and retention strategies. Assist on any other related to the product development or management if required. Top reasons to work with us Lead the architecture and evolution of a fast-growing AI product used globally. Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. Qualification : Bachelors degree in Computer Science, Business Analytics, Engineering, Statistics, or related field.

Job Title: Go-To-Market Engineer Location: Mohali The Role As a GTM Engineer, you will play a critical role in scaling BotPenguin s revenue operations by building automated, data-driven systems for lead generation, pipeline management, and campaign optimization. You will collaborate with sales, marketing, and product teams to implement automation strategies, integrate tools, and optimize growth funnels. What you need for this role Education: Bachelor's degree in Computer Science, IT, or related field. Experience: 1 to 3 years in a GTM Technical or Solutions Engineering role. Strong business acumen combined with technical expertise in growth operations. Experience with marketing automation, lead scoring, and sales pipeline management. Proficiency in SQL, Python, or other scripting languages for data processing and automation. Hands-on experience with APIs, CRM systems (HubSpot), and automation tools (Zapier, Pabbly, or similar). Proficiency in building scalable automated systems. Quick to adapt and learn new growth technologies Ability to experiment, iterate, and scale successful growth strategies. What you will be doing Buyer Journey Optimization: Design and optimize the full-funnel buyer journey, from ICP identification to revenue conversion. Tech Stack Integration: Use SQL/Python/APIs or other suitable tech stack to integrate marketing automation tools, CRM, and analytics platforms. Campaign Execution: Manage outbound and inbound campaigns, leveraging automation and analytics to improve performance. Data & Analytics: Build dashboards, implement tracking mechanisms, and generate reports to drive data-backed decisions. Scalability & Efficiency: Ensure automation systems and growth campaigns scale effectively as the pipeline grows. Collaboration: Work closely with Sales, Marketing, and Product teams to align GTM initiatives with business goals. Top reasons to work with us Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. Qualification : Bachelor's degree in Computer Science, IT, or related field.

About Organisation VT Netzwelt Pvt Ltd is a renowned global organisation known for designing, developing, and maintaining top-notch web, mobile, and e-commerce applications. We have a dedicated team of 130+ full-time experts located in India, Europe, and the USA. Our main focus is on developing inventive solutions for intricate technical problems and enabling our clients to fully embrace the advantages of digital transformation. Our clientele consists of publicly listed companies, multinational corporations, and emerging startups, all of whom share our steadfast dedication to high quality, agile processes, sustainable solutions, and technical expertise. Job Description: Business Analyst Experience: 2 to 3 years | Opening(s): 1 | Location: Mohali | Department: PMO Position Summary We are seeking a motivated and detail-oriented Business Analyst with 2 3 years of experience to join our dynamic team. As a Business Analyst, you will play a key role in bridging the gap between clients and development teams by understanding business needs and translating them into actionable requirements. This role involves working closely with cross-functional teams, including sales, development, QA, and project management, to ensure the successful delivery of projects and client satisfaction. Essential Duties and Responsibilities Pre-Sales Analysis: Collaborate with the sales team to understand client needs and objectives. Analyze client requirements and propose appropriate web and mobile-based IT solutions. Prepare and deliver presentations and proposals to potential clients. Establish and maintain strong relationships with clients, serving as their trusted advisor. Post-Sales Analysis: Collaborate with clients to gather and analyze project requirements. Conduct business process analysis to identify areas for improvement. Create detailed functional specifications and user stories for development teams. Provide ongoing support and clarification to development teams during the implementation phase. Prepare essential documentation, including BRD, FRD, and wireframes. Assist in user acceptance testing (UAT) to ensure delivered solutions meet client expectations. Required Skill Set and Experience Proven experience as a Business Analyst in a web and mobile-based IT services company. Understanding of eCommerce, web, and mobile technologies and trends. Proficiency in gathering and documenting business requirements. Strong analytical and problem-solving skills. Ability to prepare and deliver client presentations. Familiarity with Agile methodologies is a plus. Excellent communication and interpersonal skills. Strong attention to detail and the ability to manage multiple priorities.

we Are Seeking A Highly Motivated And Enthusiastic Individual To Join Our Customer Success Team. As A Member Of This Team, You Will Play A Crucial Role In Building Relationships With Potential Clients And Driving Sales Growth. If You Enjoy Engaging With People, Have Excellent Communication Skills, And Are Driven To Achieve Results, This Position Is Perfect For You. what You Need For This Position bachelor's Degree In Business, Marketing, Or A Related Field proven Experience In A Customer Success Or Account Management Role, Preferably In The It Sector strong Interpersonal And Communication Skills, With The Ability To Build Rapport And Effectively Engage With Clients excellent Problem-Solving And Analytical Skills, With A Data-Driven Approach To Decision-Making ability To Manage Multiple Clients And Projects Simultaneously, While Maintaining A High Attention To Detail self-Motivated And Proactive, With A Passion For Delivering Exceptional Customer Experiences familiarity With Crm Software And Customer Success Tools Is A Plus ability To Thrive In A Fast-Paced And High-Pressure Environment. demonstrated Eagerness To Learn, Grow, And Contribute To The Team's Success. availability For Full-Time In-Office Work. what You Will Be Doing serve As The Primary Point Of Contact For Assigned Clients, Building Strong Relationships And Understanding Their Business Needs And Objectives proactively Engage With Clients To Ensure They Are Maximizing The Value Of Our Products And Services provide Product Demonstrations, Training, And Onboarding Support To Clients identify Opportunities For Upselling And Cross-Selling Based On Client Needs And Goals collaborate With Internal Teams To Address Client Issues And Concerns In A Timely Manner monitor Client Usage And Performance Metrics To Identify Areas For Improvement And Make Recommendations conduct Regular Business Reviews And Present Reports To Clients On Their Progress And Achievements act As A Trusted Advisor To Clients, Offering Strategic Guidance And Best Practices stay Updated On Industry Trends And Developments To Provide Relevant Insights And Recommendations To Clients foster A Culture Of Customer Success Within The Company And Contribute To The Overall Improvement Of Our Customer Success Processes And Strategies conduct Research To Identify New Business Opportunities And Stay Updated On Industry Trends. visiting Potential Prospects In Person To Provide Demonstrations Of Our Products And Services. onboard New Partners And Ensure Their Successful Integration With Our Products And Service cultivate Long-Term Relationships With Partners And Customers And Maximize Sales Opportunities. meet Departmental Goals And Achieve Key Performance Indicators (kpis). assist With Other Duties As Assigned To Support The Overall Success Of The Team. Qualification : bachelor's Degree In Business, Marketing, Or A Related Field

Job Title: Product Lead Engineer Location: Mohali About The Role As a Product Technical Lead, you will act as the bridge between the product vision and technical execution. You will lead product architecture discussions, define technical roadmaps, and guide engineering teams to deliver high-performance, scalable solutions for our AI chatbot platform BotPenguin. This is a high-impact role that demands strategic thinking, hands-on development expertise, and leadership skills to align cross-functional teams toward product success. You will be closely working with product managers, senior engineers, AI experts, and business stakeholders. You will also be responsible for conducting code reviews, mentoring junior developers, and ensuring high software quality standards. This role offers exciting opportunities to build impactful AI-driven solutions and shape the future of conversational automation. What you need for this role This position is a leadership role, requiring the ability to guide teams, drive initiatives, and influence outcomes at a strategic level. Education: Bachelor's degree in Computer Science, IT, or related field. Experience: 5 + years of experience in software engineering with at least 2+ years in a technical leadership role. Technical Skills: Proven experience in scalable system design and product architecture. Strong understanding of MEAN/MERN Stack technologies. Experience in software architecture planning and low-level design. Ability to define and implement product-level architectural patterns. Ability to create and implement scalable, high-performance solutions. Hands-on experience in backend API development & UI integration. Familiarity with cloud platforms like AWS and containerisation (Docker, Kubernetes). Understanding of AI/ML concepts in development. Knowledge of version control tools like GitLab/GitHub and project management tools like Notion. Soft Skills: Strong analytical mindset, leadership skills, and a passion for mentoring junior developers. What you will be doing Lead technical architecture design and roadmap planning for BotPenguin s core platform. Work alongside the Product Manager to align product vision with technical execution. Collaborate with engineering teams to translate product requirements into scalable solutions. Design and develop core modules of the platform, especially those related to automation, chat assignment, analytics, and multi-agent support. Implement and enforce technical best practices, coding guidelines, and documentation standards. Evaluate and integrate LLM models, AI agents, and automation tools as per evolving product needs. Ensure performance, security, and scalability of applications across global deployments. Support Customer Success and QA teams with technical issue resolution and RCA. Drive technical discussions, conduct code reviews, and ensure timely feature delivery. Foster a culture of continuous improvement, collaboration, and innovation within the tech team. Collaborate with the Product Team to plan and implement technical solutions for new features. Work closely with Technical Leads & Senior Developers to define software architecture and create low-level designs. Conduct code reviews to ensure adherence to best practices and coding standards. Develop backend APIs and integrate them with frontend applications. Conduct automated unit & integration testing to ensure high code quality. Document technical processes, APIs, and troubleshooting guides. Monitor system performance and suggest improvements to optimize efficiency. Assist the Customer Success Team in resolving technical challenges and enhancing user experience. Mentor junior engineers, providing guidance on best practices and career growth. Any other task relevant to the product that may be needed. Top reasons to work with us Lead the architecture and evolution of a fast-growing AI product used globally. Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. *Based on performance, this role offers the opportunity for promotion to a VP/CTO position. Qualification : Bachelor's degree in Computer Science, IT, or related field.

Sr. Associate Business Development Group Designation: Senior Associate Vacancies: 12 Job Type: Full Time Location: Mohali Experience: 3+ Years Job Description We are looking for an experienced Senior Associate with a strong background in US and international IT services sales. The ideal candidate will have expertise in identifying, qualifying, and securing new business opportunities, particularly in the US healthcare domain and custom software development services. Key Responsibilities Identify, qualify, and secure new business opportunities in US and overseas IT services markets. Develop and implement customized, targeted sales strategies to drive business growth. Collaborate with management on sales goals, planning, and forecasting. Maintain and execute short-term and long-term business development plans. Manage end-to-end sales processes with a proven track record of success. Focus on sales of custom software development services. Achieve and maintain individual sales targets on a monthly and annual basis. Work with a target-driven sales approach aligned with company objectives. Required Skills & Experience Minimum 3 years of experience in IT sales with a focus on US and international markets. Hands-on experience in the US healthcare industry is highly preferred. Expertise in international business and sales processes. Strong ability to manage full sales cycles independently. Familiarity with target-based sales and achieving high-value sales targets. Proven ability to meet individual sales targets ranging from $30K $50K USD per month and $300K $600K USD annually.

Job Overview: We are looking for a result-oriented Collection Officer to join our team. The ideal candidate will have previous experience in the collections process, particularly in handling overdue payments and managing financial information. This position requires excellent communication skills, a critical listening ability, and a persuasive approach to ensure timely payments and maintain customer relationships. Responsibilities: Debt Collection: Follow up on overdue payment cases, ensuring timely collection and resolution of outstanding payments. Case Management: Review and update allocated cases regularly, ensuring accurate documentation and progress toward payment resolution. SOP Compliance: Follow standard operating procedures (SOPs) set by the company to ensure adherence to best practices and policies in collections. Client Interaction: Negotiate and communicate effectively with clients to resolve payment issues and handle any inquiries. Multitasking: Manage multiple tasks efficiently, prioritizing to meet deadlines and achieve monthly payment resolution targets. Escalation Management: Escalate complex issues when necessary to ensure timely resolution and proper handling of challenging cases. Requirements: Experience: Minimum of 2 years experience as a Collection Officer or in a similar role, preferably in the financial or healthcare sector. Negotiation Skills: Strong ability to negotiate with clients, resolve conflicts, and secure payments while maintaining professionalism. Communication Skills: Excellent verbal and written communication skills, with the ability to speak persuasively and listen actively. Attention to Detail: Strong organizational skills with attention to detail and accurate record-keeping. Time Management: Ability to prioritize tasks effectively to meet targets and deadlines. Preferred Skills: Experience in US collections or healthcare collections (if applicable). Familiarity with debt collection regulations and best practices. What We Offer: Competitive salary and performance-based incentives. A dynamic work environment with growth opportunities. If you're a driven individual with a proven track record in collections, apply today to join our team!

Job Overview: We are seeking a highly motivated and competitive Inside Sales Representative to join our team. The ideal candidate will thrive in a fast-paced, quick sales cycle environment and will play a key role in driving our client acquisition and revenue growth. If you re a quick learner with excellent negotiation skills and a proven track record of success, we want to hear from you! Responsibilities: Sales Development: Research and identify potential accounts, solicit new business, build rapport, provide technical information and explanations, and prepare quotations. Lead Generation: Source new sales opportunities by following up on inbound leads and conducting outbound cold calls and emails to generate interest. Customer Needs Assessment: Understand customer needs and requirements to tailor solutions that meet their expectations. Sales Closing: Close sales and consistently meet or exceed quarterly sales quotas. Competitor Analysis: Assess competitors by analyzing their information and trends to identify sales opportunities and refine sales strategies. Account Research: Research assigned accounts, identify key decision-makers, and generate interest in the company s offerings. Database Management: Maintain and expand a database of prospects within your assigned territory, ensuring accurate tracking and follow-up. Product Demos: Perform effective online demonstrations of products to prospective clients, showcasing the value proposition. Requirements: Experience: Proven inside sales experience, with a track record of meeting or exceeding sales quotas. B2B Sales Expertise: Strong phone presence and experience in B2B sales, particularly with US clients. CRM Proficiency: Familiarity with Salesforce.com or other CRM tools to manage leads and opportunities efficiently. Communication Skills: Excellent verbal and written communication skills, with the ability to present effectively and listen actively to customer needs. Time Management: Ability to multitask, prioritize, and manage time effectively to meet deadlines and sales goals. Tech-Savvy: Proficient in using corporate productivity and web presentation tools to engage clients. Preferred Skills: Strong negotiation skills with the ability to close sales in a fast-paced environment. Experience with cold calling and converting leads into clients. What We Offer: Competitive salary and performance-based incentives. A dynamic work environment with opportunities for growth and career advancement. If you're a results-driven sales professional looking for a challenging and rewarding opportunity, we encourage you to apply!

Job Description : We are looking for a QA Tester to assess Mobile App/ Website quality through manual testing. You will be responsible for finding and reporting bugs and glitches. You will ensure that our Projects, products, applications, and systems work correctly and error-free. Must have Skills : Proven experience as a QA Manual Tester Team Player Ability to document and troubleshoot errors Working knowledge of test management software (e.g. qTest, Zephyr) and SQL Excellent communication skills Attention to detail Analytical mind and problem-solving aptitude Requirements Roles and Responsibilities : Review and analyze system specifications Collaborate with the team to develop effective strategies and test plans Execute test cases and analyze results Evaluate project code according to specifications Create logs to document testing phases and defects Report bugs and errors to development teams Help troubleshoot issues Conduct post-release/ post-implementation testing Work with cross-functional teams to ensure quality throughout the software development life-cycle Key Skills: Manual Testing, Requirement Gathering, Test Planning Quality Analysis, Client Communication, User acceptance testing (UTC), Write test cases. Qualification : Proven experience as a QA Manual Tester

Job description An ideal SEO Team lead should be effectively handling his team of SEO executives, and Have knowledge about all SEO techniques. The candidate should possess exceptional attention to detail, and have good technical, and analytical skills. We are looking for a candidate having good communication skills. Experience in client handling and project management is required. Major Responsibilities as SEO Team Lead: Should handle a team of SEO Executives. The SEO lead would be responsible for leading and mentoring a team of the analyst to drive business goals Developing detailed project plans and monitoring progress while delivering projects on time ensuring quality standards Make decisions about the day-to-day operation of the team members, including management of work assignments by them Perform and ensure completion of quality review check on outgoing work by the team to ensure quality, accuracy, and consistency Brainstorm new and creative SEO growth strategies Review, analyze and send the Weekly & Monthly to the clients Ensuring the Monthly POA & Commitments are delivered as per expectation Act as subject matter expert for team members, peers, and clients Take the primary responsibility for all the Technical Audits & ensuring that the client website is following all the SEO best practices Communicate to team and management on project development, timelines, and results Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team Requirements Skills and Qualifications: least 3-4 years previous experience in SEO, Digital marketing Least 2 years experience in Team leading Ability to lead a team of multiple SEO Executive Excellent written and verbal communication skills Ability to identify and resolve problems Ability to organise, manage, and prioritise tasks Proficient computer skills, including google sheets must be well experienced in managing hourly projects from freelance portals

Job Title: Content Strategist Location: Mohali About the role: The Content Strategist will play a pivotal role in shaping the content strategy for BotPenguin and other Relinns products. As part of a fast-paced environment, this role demands a dynamic professional with hands-on experience in content marketing within product companies, ideally in the SaaS space. They will be responsible for developing, implementing, and managing content plans across various platforms, driving brand visibility and customer engagement through strategic campaigns. With expertise in SEO, analytics, and digital marketing principles, the Content Strategist will collaborate across teams to deliver impactful content aligned with business goals. This role offers an opportunity to lead initiatives, analyze performance metrics, and contribute to the overall growth of Relinns products through innovative content strategies. What You Need for this Position: Master s degree in Marketing, Communications, or a related field. 1 to 3 years of proven experience in content marketing within a product company (preferably a SaaS product). Hands-on experience in planning and executing content strategies and campaigns and being the brand voice. Exceptional writing and editing skills with a keen eye for detail ensuring the alignment with overall business goals. Strong understanding of SEO, SEM, and digital marketing principles. Proficiency in content management systems (CMS) and analytics tools. Ability to develop and execute content strategies that drive brand awareness and customer engagement. Excellent interpersonal and communication skills, with the ability to collaborate effectively and manage tasks within a team. What You Will Be Doing: Lead the creation and execution of content strategies for BotPenguin and other Relinns products. Ensure alignment with business goals and brand guidelines. Direct the production of high-quality content across multiple channels (website, blogs, social media, etc.) and collaborate with internal teams to align content. Organize and maintain the content calendar, ensuring timely delivery of all content pieces, including blogs, social media posts, and email campaigns. Optimize content for SEO to drive organic traffic. Implement SEM strategies to enhance visibility and engagement. Monitor content performance using analytics tools. Generate insights to refine content strategies and improve results. Plan and execute content-driven marketing campaigns that support broader marketing initiatives. Oversee content distribution across owned and earned media channels, ensuring maximum reach and engagement. Work closely with marketing, design, product, and sales teams to align content efforts with business objectives. Lead and mentor a team of content creators. Provide feedback to ensure high-quality output and continuous improvement. Create and maintain training materials for new team members to ensure consistency in content creation. Continuously track industry trends and integrate new insights into content strategies. Top reasons to work with us: The organization is led by an IIM alumnus who built the organization on a strong set of values. So you will be continuing your MBA journey itself. Join a fast-paced team of like-minded individuals who share the same passion as you with whom you'll tackle new challenges every day. Work alongside an exceptionally talented and intellectual team, gaining exposure to new concepts and technologies. Enjoy a friendly and high-growth work environment that fosters learning & development. Qualification : Masters degree in Marketing, Communications, or a related field.

Job Title: Business Development Manager (Web Development) Location: Mohali Job Type: Full-time Company Overview: WebGuruz Technologies Pvt. Ltd., located in Mohali, represents the pinnacle of innovation in both Digital Marketing and Software Development services. With a strong track record spanning 16 years, WebGuruz has consistently delivered high-end solutions and maintained exceptional client satisfaction. Our vision is to offer robust, cutting-edge solutions that empower businesses to achieve their goals with remarkable efficiency. We pride ourselves on fostering a work culture that values excellence, collaboration, and continuous learning. Joining WebGuruz means immersing yourself in a dynamic environment where you will work with the latest technologies and gain invaluable experiences. Our commitment is to advance your professional skills and contribute to your personal growth in the ever-evolving tech landscape. Experience the synergy of innovation and expertise at WebGuruz, where your career aspirations align with our mission of driving success through state-of-the-art solutions. Job Summary: We are looking for an experienced Business Development Manager (Web Development) with 5+ years of experience, including strong expertise in team handling, client acquisition, and revenue generation. The ideal candidate will be responsible for leading a team, identifying business opportunities, building client relationships, and driving the company s growth. Key Responsibilities: Business Development: Identify and close business opportunities through platforms like Upwork, Guru, PPH, and Fiverr. CRM Management: Effectively manage leads and clients using CRM systems like HubSpot or any other CRM. Strategy Development: Develop competitive business strategies to align with company goals and revenue targets. Proposal Writing: Write compelling business proposals and tailor solutions to potential clients' needs. Client Relationship Management: Build and maintain long-term relationships with clients, providing customized quotations and solutions. Technical Knowledge: Address client queries with strong technical knowledge and propose suitable web and mobile app development solutions. Industry Expertise: Extensive understanding of Mobile Apps, Web Development, Digital Marketing, E-commerce platforms (Magento, Shopify, WooCommerce), and HubSpot sales. Negotiations & Deal Closure: Negotiate contracts, close deals, and ensure mutually beneficial terms for both the company and clients. Internal Collaboration: Work closely with internal teams (Marketing, Product, and Operations) to ensure client-focused solutions are delivered effectively. Market Analysis: Monitor market trends, competitor activities, and industry innovations to optimize business strategies. Reporting: Prepare and present business development reports, performance metrics, and revenue projections. Team Management: Lead a team of business development professionals, focusing on lead generation, client communication, and achieving sales targets. Essential Qualifications: Educational Qualifications: BE/B.Tech/BCA/MCA/MBA or equivalent. Experience: 5+ years of experience in sales or business development in a software development company (e-commerce & web development focus). 4+ years of experience in eCommerce projects (Magento, Shopify, WooCommerce) or CMS platforms. Expertise in: Writing persuasive business proposals, managing business relationships, and closing deals. Soft Skills Required: Self-motivated and result-oriented with a focus on achieving goals. Strong track record in driving revenue growth and expanding market presence. Exceptional communication, negotiation, and interpersonal skills. Strategic thinking and ability to develop and execute successful growth strategies. Proficiency in CRM tools and other business development software. Ability to thrive in a fast-paced, collaborative team environment. What You Get: Competitive salary + up to 2X of incentives. Top-tier clients to engage with, including offshore clients. Opportunity to work in a dynamic and innovative environment. Top-notch IT infrastructure and support. Medical insurance coverage. Freedom to experiment and explore new ideas. Friendly and collaborative work culture. Qualification : BE/B.Tech/BCA/MCA/MBA or equivalent.

Job Title: MERN Stack Developer Job Type: Full-time Job Description: We are seeking a creative and experienced MERN Stack Developer (or MEAN Stack Developer) to design, develop, and maintain our next-generation websites and web tools. As a developer in our team, you will collaborate with cross-functional teams to create high-performance web applications. We are looking for someone who is not only skilled in development but also has the leadership qualities to take the initiative, guide projects, and drive innovation. If you are passionate about building scalable, low-latency, and high-availability applications, this is the opportunity for you to make a significant impact in our team. Key Responsibilities: Application Development: Design and implement low-latency, high-availability, and performant applications using MERN/MEAN stack technologies (React.js, Node.js, Express, MongoDB). Team Handling: Manage a team of developers to ensure timely delivery and high-quality coding standards. Guide and mentor the team to continuously improve skills and processes. Client Interaction: Engage with clients to gather business requirements and translate them into technical specifications for the project. Ensure regular communication and client satisfaction throughout the project lifecycle. UI/UX Design: Build responsive and dynamic user interfaces with React.js or Angular, ensuring a seamless and engaging experience across all devices. Backend Development: Develop and maintain server-side logic and databases, optimizing the application for speed and scalability. Code Quality: Ensure that coding standards, best practices, and version control are followed, and that the code is maintainable and scalable. Collaboration: Work closely with other developers, project managers, and designers to ensure the overall functionality and design match the client s requirements. Process Improvement: Review and improve existing processes to streamline development and ensure efficient delivery of high-quality solutions. Training & Mentorship: Provide training and support to junior developers, helping them grow and contribute to the team s success. Reporting: Provide weekly and monthly status updates to the project manager, ensuring transparent communication regarding the progress and challenges. Skills & Experience: Experience: Minimum 4+ years of experience in developing web applications using React.js, Node.js, and other related technologies. Previous experience working as a React.js Developer. Technical Skills: Strong knowledge of JavaScript, HTML5, CSS3, and AJAX. Expertise in React.js, Webpack, and other related React tools. Proficiency in at least one server-side technology (Java, PHP, Node.js). Experience with MongoDB, Express.js, and Angular. Good understanding of relational databases and SQL. Familiar with version control tools such as GitHub. Development Methodologies: Solid understanding of the Software Development Life Cycle (SDLC). Experience with building scalable and performant web applications. Leadership & Communication: Proven experience in handling teams, leading projects, and ensuring timely delivery. Strong client handling and communication skills. Ability to deliver regular status reports and manage client expectations effectively. Soft Skills: Strong verbal and written communication. A problem-solving mindset with attention to detail. Self-motivated, proactive, and able to take ownership of work. Strong interpersonal skills and a collaborative attitude. What We Offer: Collaborative Environment: Work with a talented and supportive team in an innovative environment. Growth Opportunities: Gain exposure to a wide range of projects, enhancing your skills and advancing your career. Competitive Salary: Receive a competitive salary along with performance-based incentives. Work-Life Balance: Flexible working hours and a healthy work-life balance. Cutting-Edge Technologies: Work with the latest tools and technologies to deliver impactful projects. If you are passionate about web development, want to be part of an exciting and growing company, and have the skills to thrive in a dynamic environment, we would love to hear from you! Apply now and take the next step in your career!

Job Title: Full Stack Developer Location: Mohali Experience: 3-5 Years Openings: 4 Department: Web Development Education & Qualification UG: B.Tech/B.E/BCA (IT/Computer Science) PG: MCA/M.Tech/MS/M.Sc (Science) Position Summary We are looking for a Full Stack Developer to join our engineering team and contribute to the development of innovative software products. The ideal candidate should be able to quickly learn existing systems and components and actively participate in extending them to support business growth. Roles & Responsibilities Software Development & Maintenance Hands-on development and maintenance of web applications. Code, design, test, and debug software components. Follow Test-Driven Development (TDD) for high-quality code. Conduct code and design reviews to ensure best practices. Collaboration & Communication Maintain effective communication via emails and Slack. Provide proactive status updates and structured, fact-based arguments. Collaborate with cross-functional teams for smooth project execution. Critical Thinking & Problem-Solving Balance short-term needs with long-term goals. Identify requirements and mitigate risks proactively. Handle complex technical challenges with innovative solutions. Initiative & Ownership Take ownership of tasks and follow through to completion. Work independently or in a team-oriented environment. Technical Skills & Requirements Mandatory Skills: ES6+ (EcmaScript 6+), JavaScript Node.js, Express.js React.js or Angular.js MySQL or MongoDB Good to Have: GraphQL AWS Services & Serverless Architecture Microservices Architecture Familiarity with Linters, Webpack, Grunt, Gulp Candidate Profile Strong understanding of JavaScript & Object-Oriented Design Follows best practices and coding standards Strong problem-solving skills Willingness to accept challenges and solve complex problems Ability to work independently or collaboratively Join our team and build cutting-edge web solutions!

Job Title: Tech Lead (Full Stack) Location: Mohali, India Department: Web Development Experience: 8-12 years Position Summary As a Full Stack Web Development Team Lead, your primary role will be to oversee the entire web development process, from initial design and development to deployment and maintenance. You will manage a team of developers and ensure that all tasks are completed on time and to a high standard. Essential Duties and Responsibilities Team Leadership & Project Management Lead and mentor a team of web developers, assign tasks, and provide guidance. Develop and implement technical solutions for web applications. Ensure code quality, documentation, and maintainability. Conduct regular code reviews and manage merge requests. Technical Expertise & Development Design, develop, and implement UI, server-side logic, and database integration. Stay updated with the latest web technologies and trends. Ensure best coding practices, SOLID design principles, and project structures. Collaboration & Process Management Collaborate with teams such as Architects, QA, DevOps, and stakeholders. Manage project timelines and budgets. Create and maintain technical documentation. Technical Skills & Requirements Mandatory Skills: Expertise in JavaScript, TypeScript with React or Angular. Experience building REST APIs in Node.js (Express, NestJS, LoopBack). Proficiency in MySQL & MongoDB. Ability to design scalable database schemas and optimize query performance. Strong knowledge of best coding practices, design patterns, and unit testing (Jest, Mocha). Understanding of AWS services (S3, EC2, Lambda, CloudFront). Expertise in GIT version control, branching, and handling merge conflicts. Good to Have (Desirable Skills): Experience in Serverless & Microservices architecture. Familiarity with React-Query, MobX, RxJS. Knowledge of GraphQL and MicroFrontends. Experience with message broking technologies (RabbitMQ, Kafka, AWS SQS). Understanding of caching solutions (Redis, Memcached). Candidate Profile Follows industry standards and best practices. Passionate about technology innovation and problem-solving. Strong analytical and logical skills. Ability to take ownership and build products from scratch. Excellent communication and leadership abilities. Adaptable to new technologies and trends. Qualification & Experience Degree: B.Tech, MCA in Computer Science or equivalent. Experience: 8+ years in functional/technical roles, with team lead experience. Deep knowledge of web development and software engineering principles. Company Perks Flexible working hours. Leave encashment and carry forward. 10 additional days for marriage purposes. 5 additional bereavement leaves. Overtime payments. Medical Insurance. Office-provided breakfast, snacks, and beverages. Telemedicine and doctor-on-call facilities. Employee engagement programs (Excursions, Sports, Yoga, Music Band, etc.). Self-learning and enhancement support (certification bonuses, tech event reimbursements). Team-building activities (Lunches, Dinners, Get-togethers, Annual On-Site Events). Join our team and lead cutting-edge web development projects!

Job Title: QA Test Architect Experience: 10+ years | Location: Mohali | Department: Quality Analysis Education Required: B.Tech, M.Tech, MCA in Computer Science or equivalent. About Organisation VT Netzwelt Pvt Ltd, in its 10th year, is a renowned global organisation known for designing, developing and maintaining top-notch web, mobile, and e-commerce applications. We have a dedicated team of 130+ full-time experts located in India, Europe, and the USA. Our main focus is on developing inventive solutions for intricate technical problems and enabling our clients to fully embrace the advantages of digital transformation. Our clientele consists of publicly listed companies, multinational corporations, and emerging startups, all of whom share our steadfast dedication to high quality, agile processes, sustainable solutions, and technical expertise. Position Summary The Test Architect is a critical member of our engineering team, functioning primarily as an Individual Contributor. The role involves ensuring the testing, maintenance, and quality assurance of our software products. The Test Architect will drive the overall testing strategy, providing technical direction and ensuring the seamless execution of manual and automation testing. The ideal candidate will quickly adapt to existing systems and take ownership of driving innovation, developing new solutions, and enhancing current projects with additional components and modules. Job Roles and Responsibilities Design, execute, and maintain detailed test cases and test plans for functional and regression testing. Ensure thorough test coverage across different scenarios and platforms. Develop, execute, and manage test cases, test scripts, and test automation strategies for both web and mobile applications. Build and maintain automation frameworks to support continuous integration and scalable testing. Identify opportunities to automate repetitive tasks, reducing manual effort while increasing accuracy. Participate in Pre-Sales, Estimations, and Upselling activities, when required, to provide technical insight and promote quality assurance excellence. Ensure compliance with internal and industry QA standards and best practices. Keep up to date with the latest technologies, tools, and trends to maintain cutting-edge QA practices. Conduct retrospective reviews following project delivery to identify improvements for future projects. Technical Requirements Strong experience in Manual Testing, including test case creation, functional testing, and regression testing. Strong experience in Automation Testing, particularly with tools like Selenium, Java, and TestNG. Expertise in designing, updating, and executing comprehensive test cases, test scripts, and test conditions for both Functional and Automation testing. Ability to set up and maintain Automation frameworks using Data Driven, Keyword Driven, or Hybrid approaches. Familiarity with additional tools like Cucumber, Robot Framework, and Katalon is a plus. Proficient in bug tracking tools such as Jira, BugZilla, or Unfuddle for bug reporting and tracking. Preferred Additional Expertise (Good to Have) Experience with AI Testing, Performance Testing, API Testing, and Security Testing. Previous experience in client communication and the ability to manage client expectations independently. Required Skill Set & Experience Educational Background: B.Tech, M.Tech, MCA in Computer Science or equivalent. Experience: 10+ years in testing web and mobile applications, with a strong balance of Manual and Automation testing. Strong understanding of the Software Testing Life Cycle (STLC). Excellent communication and presentation skills, with the ability to convey complex technical concepts effectively. Passion for continuous learning and staying up-to-date with modern QA methodologies and technologies. Qualification : B.Tech, M.Tech, MCA in Computer Science or equivalent.

Job Title: WordPress Developer Experience: 5+ years | Opening(s): 1 | Location: Mohali | Department: Digital Marketing Position Summary We are seeking an expert WordPress Developer primarily responsible for back-end development, including creating custom features and plugins. This position requires a combination of programming skills (namely PHP, HTML5, CSS3, and JavaScript) and aesthetics (understanding element arrangements on the screen, the color and font choices, and so on). The candidate should have a strong understanding of industry trends and content management systems. Experience with responsive and adaptive design is strongly preferred. Also, an understanding of the entire web development process, including design, development, and deployment is preferred. Key Responsibilities Architect and Develop Solutions: Design, implement, and maintain scalable and efficient backend solutions using WordPress, ensuring high performance and responsiveness to requests from the frontend. Develop Custom WordPress Code: Extend the platform s functionality as necessary through custom development of WordPress custom post types, plugins, or REST API connections. Manage Back-End Services and Database Configuration: Oversee technical aspects of the CMS and server-side configurations for optimal performance. Maintain WordPress Core and Plugin Software: Regularly test and implement software updates related to WordPress core, plugins, or theme files. Troubleshoot and Resolve Issues: Address website bugs or problems related to themes, plugins, or hosting environments. Optimize Website Performance: Code and test websites to adhere to standards set forth by Google s PageSpeed Insights, Page Experience, and Core Web Vitals reporting. Frontend Development: Hands-on knowledge of creating visually appealing and user-friendly interfaces using HTML, CSS, JavaScript, and popular frameworks, ensuring a seamless user experience across various devices and browsers would be a plus but not mandatory for this role. Collaborate with Designers and Frontend Devs: Work alongside UX/UI designers and other frontend developers to translate design into a functional and engaging user experience. Develop Websites: Code responsive and user-friendly websites based on client specifications or approved graphic design files. This includes the creation or customization of WordPress template files. Adhere to Development Standards and Best Practices: Maintain high code quality that adheres to community standards for accessibility, CSS coding, PHP coding, HTML coding, JavaScript coding, and Semantic HTML5 standards using a consistent markdown style guide. Implement SEO Best Practices: Optimize website templates for SEO strategies and techniques outlined by in-house SEO and Google best Practice. Conduct Cross-Browser and Cross-Device Testing: Create a consistent user experience across various platforms and devices. Stay Updated on WordPress Updates: Research, learn, and implement the latest WordPress software and coding updates. Provide Technical Support and Training: Offer support and training to clients or internal teams for managing and updating the WordPress CMS. Maintain Comprehensive Documentation: Document code, solutions, and methodologies for future reference or team member use. Skills and Qualifications Bachelor s Degree in Computer Science or related field, or equivalent experience. 5+ years of development experience with WordPress. Experience working with a variety of WordPress plugins. Supported the use of custom WordPress themes and plugin development. Experience with PHP development and PHP frameworks. Working knowledge of SQL, JavaScript, HTML, and CSS. Working knowledge of front and backend development. Familiarity with code versioning tools (GitHub). Ability to manage multiple projects and deliverables simultaneously. Desire to learn and take on new challenges. Experience setting up development environments. Familiarity with ITSM tools (ServiceNow). Knowledge of security controls. Ability to develop user stories to address user requirements. Working knowledge of Linux. Understanding of agile development tools, especially Micro Focus ALM suite. Personal Attributes The successful candidate must have excellent communication and interpersonal skills. Excels in a fast-paced, results-oriented environment with the ability to adapt to change quickly. A teamwork attitude, willing to take on extra tasks and see them through. Acute attention to detail and problem-solving technical skills are also necessary attributes for the role. Join our team and be part of creating impactful campaigns that make a difference for our clients. If you re a creative thinker with a passion for words and a drive to succeed, we d love to hear from you! Qualification : Bachelors Degree in Computer Science or related field, or equivalent experience.

Job Overview: We are seeking a skilled Business Analyst to join our team. The ideal candidate will be responsible for analyzing business systems and user needs, documenting requirements, defining scope and objectives, and formulating systems that align with overall business strategies. The role requires someone with excellent analytical, communication, and product management skills to work closely with cross-functional teams and stakeholders to ensure the successful implementation of business requirements. Responsibilities: Requirements Gathering & Analysis: Elicit business requirements through various techniques including interviews, document analysis, workshops, surveys, site visits, and use cases. Analyze and document business processes, workflows, and functional needs. Documentation: Create detailed requirement documents such as Functional Requirement Documents (FRD), System Requirement Specifications (SRS), Product Backlogs, and Competitive Analysis. Write clear and actionable documentation to communicate business needs to stakeholders and development teams. Design & Modeling: Develop Sitemaps, Information Architecture (IA), Flow Diagrams, and Wireframes using tools like Balsamiq, Visio, or Axure to communicate business and user needs effectively. Communication & Collaboration: Work closely with both internal and external stakeholders to understand functional requirements and provide ongoing updates to ensure alignment between business goals and technical solutions. Act as the bridge between business users and development teams. Business Process Understanding: Understand customer business needs and translate them into application and operational requirements. Create Use Cases, GUI designs, and screen/interface designs to ensure solutions meet user needs. Development Methodology: Apply appropriate development methodologies such as Agile or Waterfall to ensure timely completion of projects. Support mid-development client reviews, QA procedures, and unit testing to ensure quality deliverables. Cross-functional Collaboration: Collaborate with team members during requirements gathering, testing, roll-out, and operational phases to ensure seamless transitions between phases and successful project execution. Project Outputs & Leadership: Contribute to the development of project outputs, including business cases, solution vision and design, user requirements, solution mockups, prototypes, technical architecture (if needed), test cases, and deployment plans. Payment Gateway Knowledge: Knowledge of payment gateways like Stripe, Braintree, etc., and understanding of how these integrate into business processes. Requirements: Education: Bachelor's degree with a specialization in Computer Science, Information Technology, or any related field. Technical Skills: Strong technical knowledge, with proficiency in business analysis techniques, functional specification writing, and business requirements documentation. Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with diverse groups, including executives, managers, and subject matter experts. Analytical & Leadership Skills: Strong analytical, leadership, and planning skills to manage and guide teams through complex requirements and projects. Business Analysis Tools: Familiarity with tools like Balsamiq, Visio, Axure, and proficiency in MS Excel for documentation, data analysis, and reporting. Development Methodology Knowledge: Familiarity with Agile and Waterfall development methodologies to ensure that business requirements are clearly understood and accurately implemented by the development teams. Nice to Have: Experience working with payment gateways (e.g., Stripe, Braintree) and knowledge of their integration into business systems. Understanding of Agile and Waterfall project management methodologies and the ability to apply them effectively. Experience in project management or product management is a plus. What We Offer: Collaborative Environment: Work with a diverse, cross-functional team to solve real-world problems and deliver high-impact solutions. Professional Development: Opportunities to grow your skills, with mentorship from experienced professionals and a focus on continuous learning. Innovative Projects: Contribute to a variety of challenging and innovative projects that will advance your career and broaden your experience. If you re passionate about turning business needs into actionable technical requirements and thrive in an environment of collaboration and growth, we d love to hear from you. Apply today! Qualification : Bachelor's degree with a specialization in Computer Science, Information Technology, or any related field.