Support Ticket Management Jobs in Gurgaon

Category: Administrative Staff Type: Full Time Location: Medanta, Gurugram Job Description: Data Analysis: Collect, clean, and analyze inventory and store data to identify trends, variances, and operational inefficiencies. Develop data models, reports, and dashboards that provide actionable insights into stock levels, order patterns, and consumption rates. Collaborate closely with inventory, procurement, and supply chain teams to enhance forecasting and stock replenishment strategies. Utilize data visualization tools such as Excel, Power BI, and PowerPoint to present complex data clearly and effectively. Coordinate with the IT team to develop automated reporting tools. Auditing: Conduct audits on inventory records, store transactions, and stock management processes to ensure compliance with company policies. Perform physical stock verifications and reconcile discrepancies with system records. Assess internal controls, risk management practices, and the effectiveness of store and inventory operations. Prepare detailed audit reports with actionable recommendations to mitigate risks and improve accuracy. Ensure timely follow-up on audit action plans and report progress to management. MIS Preparation and Reporting: Develop and maintain comprehensive MIS reports to track key performance indicators (KPIs) related to inventory and store management. Prepare daily, weekly, and monthly performance and inventory status reports. Provide insights and recommendations to senior management based on MIS data analysis to support strategic decision-making. Design custom reports and templates to better monitor inventory movement and storage efficiency. Ensure timely dissemination of reports and data insights to relevant stakeholders. Qualifications: Bachelor s degree in any field. Proven experience (1-3 years) in data analysis, auditing, and MIS reporting preferably in inventory or supply chain management. Proficiency in data analysis tools and ERP systems such as Excel, SAP, and Power BI. Basic knowledge of inventory management and control processes. Strong analytical, problem-solving, and communication skills. Qualification : Bachelors degree in any field.

Position: Content Writer Location: Gurugram Experience: 2 5 Years Qualification: Any Graduate Working Days: 5 Days per Week Working Hours: 9 Hours per Day Job Overview: We are looking for a talented and detail-oriented Content Writer to join our growing marketing team. The ideal candidate will have proven experience in creating compelling, SEO-optimized content across digital platforms. You will play a key role in driving brand awareness, customer engagement, and business growth through strategic content initiatives. Key Responsibilities: Content Creation Write, edit, and proofread high-quality content for various channels including: Blog posts, website copy, email newsletters, case studies Social media content, email flyers, and marketing campaigns Ensure all content reflects the brand s tone, voice, and messaging guidelines. SEO & Optimization Conduct keyword research and apply SEO best practices to boost organic reach. Optimize content elements including meta descriptions, headlines, and on-page structure. Content Strategy Collaborate with marketing, design, and product teams to develop content strategies aligned with business objectives and customer needs. Industry & Market Research Stay updated with industry trends, competitors, and customer behavior to produce relevant, timely, and impactful content. Editing & Quality Assurance Review and edit content created by other team members to ensure it meets quality, grammar, and brand standards. Ensure all published content is error-free and engaging. Social Media & Engagement Write and schedule social media posts, engage with audiences, and monitor feedback/comments. Support community-building through meaningful content interactions. Tool & Process Management Utilize content tools like Grammarly, Beefree, Canva, and Google Docs to enhance workflow and content quality. Recommend and explore new tools to improve content delivery and analytics. Key Skills & Requirements: Proven experience as a Content Writer, Copywriter, or in a similar content-focused role. Excellent written and verbal communication skills with strong grammar and attention to detail. Solid understanding of SEO, including tools like Google Keyword Planner, SEMrush, or Ubersuggest. Experience tailoring content for different platforms and audiences. Strong research abilities to understand technical or complex topics quickly. Proficiency in creative tools such as Canva, Beefree, or equivalent. Familiarity with social media platforms (LinkedIn, Twitter, Facebook, Instagram). Ability to handle multiple projects simultaneously while meeting tight deadlines. A collaborative mindset with the ability to work independently and in team environments. Qualification : Any Graduate

Job Title: Software Support Executive Location: Gurugram Employment Type: Full-Time Experience Required: Fresher Salary: 1.92 LPA Position Overview: We are looking for a motivated and detail-oriented Software Support Executive to join our team in Gurugram. This is an excellent opportunity for fresh graduates who are eager to begin their career in IT support and customer service. Key Responsibilities: Provide first-level technical support to users for software-related queries Manage and resolve support tickets in a timely manner Troubleshoot and analyze issues related to software functionality and performance Escalate complex issues to the development or technical teams when necessary Document support interactions and solutions for future reference Communicate effectively with users to ensure clear understanding and resolution Required Skills: Basic knowledge of SQL for querying and troubleshooting Understanding of software ticketing systems and support workflows Good problem-solving and analytical skills Strong verbal and written communication Ability to learn quickly and work in a fast-paced environment Preferred: Internship or academic exposure to software support or SQL is a plus Familiarity with helpdesk tools like Jira, Freshdesk, or Zendesk

Position: Junior Configuration Engineer Location: Gurgaon Department: IT / Infrastructure Employment Type: Full-Time Company: GSPANN Technologies Job Description: GSPANN is seeking a detail-oriented Junior Configuration Engineer to support system configurations, software deployments, and cloud monitoring. The ideal candidate will work closely with IT teams to ensure infrastructure reliability, security, and efficient configuration management using SCCM, Azure, and Windows Server technologies. Role and Responsibilities: Manage and maintain the System Center Configuration Manager (SCCM) console for software deployments, updates, and system configuration management. Monitor cloud resource performance and health utilizing Azure Monitor. Administer Windows Server environments with a focus on security, performance optimization, and availability. Support configuration management processes in alignment with organizational IT standards and policies. Diagnose, troubleshoot, and resolve system performance and configuration issues. Develop and maintain comprehensive documentation of configuration processes and operational procedures. Collaborate effectively with senior engineers and cross-functional IT teams to implement configuration changes. Skills and Experience: Bachelor s degree in Information Technology, Computer Science, or related discipline. 4-6 years of experience in configuration management or similar technical roles. Microsoft Certified: Azure Administrator Associate or equivalent certification is required. Experience with SCCM Console, Azure Monitor, and Windows Server environments. Familiarity with additional configuration management tools is a plus. Strong understanding of IT best practices and standards in enterprise environments. Excellent problem-solving, analytical, and communication skills. Ability to thrive in a fast-paced, dynamic work environment. Qualification : Bachelors degree in Information Technology, Computer Science, or related discipline.

EHS Officer Project Sites Location: Gurugram, Haryana, India Employment Type: Full-Time, Fixed Term Contract About Siemens Energy Siemens Energy is dedicated to addressing global energy challenges by developing and delivering cutting-edge engineering technologies that improve lives and protect the climate. Join us to make a meaningful impact on society and advance human progress. Role Overview As an EHS Officer at Siemens Energy, you will provide expert guidance and actionable plans to management and employees on Environmental, Health, and Safety (EHS) strategies. You will play a key role in ensuring compliance, mitigating risks, and fostering a safe and sustainable work environment across assigned project sites. Key Responsibilities Provide competent EHS advice and develop action plans to support management in implementing EHS strategies, procedures, guidelines, and goals. Conduct regular site visits to identify, review, and mitigate environmental and health risks, ensuring practical and safe solutions for high-risk activities. Monitor, measure, and report EHS issues transparently and accurately. Assist in preparing and reviewing risk assessments and Job Safety Analyses (JSA), ensuring timely mitigation actions. Ensure all accidents, incidents, and near misses are reported, investigated, and corrective/preventive actions are implemented according to legal and company procedures. Maintain and update all EHS records including policies, risk assessments, safety data sheets, training, and drill documentation. Facilitate EHS training and competency development programs for employees, contractors, and temporary staff. Address employee complaints related to health, safety, or welfare through proper channels and escalate as necessary. Stay current on legal EHS requirements, workplace hazards, and company policies to ensure compliance and risk management. Promote employee involvement in EHS initiatives and promptly address any breaches or complaints. Ensure availability and proper use of Personal Protective Equipment (PPE) based on risk assessments. Qualifications & Experience Degree or recognized Diploma in Engineering or Science. Degree or Diploma in Occupational Health and Hygiene from a recognized institute (e.g., ADIS, RLI/CLI, IIT, NITIE, NICMAR). Preferred: Degree/Diploma in Industrial Safety or Environmental Management recognized by State Technical Boards. NEBOSH International General Certificate (IGC) Mandatory. Certified Lead Auditor Preferred. 7 10 years of relevant experience in EHS roles, preferably in construction, power plants, manufacturing, engineering, or project management. Strong experience in on-the-job coaching and EHS compliance. Excellent communication skills in English (spoken and written). Experience or interest in sustainable development is desirable. Qualification : Degree or Diploma in Occupational Health and Hygiene from a recognized institute (e.g., ADIS, RLI/CLI, IIT, NITIE, NICMAR).

Job Summary: Senior Application Specialist Location: Gurgaon, India Grade Level: 10 Department: Operations Group Company: S&P Global Market Intelligence Overview: As a Senior Application Specialist, you will play a pivotal role in delivering expert-level application support for thinkFolio, S&P Global s portfolio management software. You will be the primary liaison for troubleshooting and resolving client issues, maintaining service excellence, and contributing to documentation and process improvements. This role offers extensive cross-functional collaboration and interaction with global clients in the banking, asset management, and hedge fund industries. Key Responsibilities: Serve as a product expert for thinkFolio, offering technical and functional support to clients. Troubleshoot and resolve complex client issues efficiently, escalating when necessary. Manage incoming support requests, ensuring SLAs are met while maintaining clear communication. Document client issues, resolutions, and communication using internal support systems. Collaborate with global teams across business lines and senior management for knowledge sharing and resolution tracking. Contribute to the creation and maintenance of user manuals, troubleshooting guides, and knowledge base content. What You Bring: Education: Bachelor s degree in Computer Science, Information Technology, or related field. Experience: 5+ years in enterprise software support; experience in financial services or investment systems is preferred. Technical Skills: Proficiency in SQL, scripting languages, and data analysis tools. Soft Skills: Strong analytical, problem-solving, and communication skills. Ability to multitask and prioritize under pressure. Mindset: Customer-first attitude with an aptitude for learning new financial technologies and sharing knowledge. What s In It for You: Accelerated growth through exposure to enterprise software used by global financial institutions. Cross-regional collaboration and learning opportunities in a high-impact environment. Access to continuous learning, competitive compensation, wellness programs, and family-friendly benefits. The chance to be part of a global, inclusive organization driven by Integrity, Discovery, and Partnership. About S&P Global Market Intelligence: A division of S&P Global, we provide essential data, insights, and technology that enable clients to make confident decisions. We empower businesses to track markets, manage risk, and identify opportunities in a fast-changing global environment. Qualification : Bachelors degree in Computer Science, Information Technology, or related field.

Job Title: Product Owner Compass Cash Center (Sustaining Team) Location: Gurugram, India Job Type: Full-Time | Permanent About G+D Giesecke+Devrient (G+D) has been a global leader in SecurityTech for over 170 years, delivering trust and security through cutting-edge solutions in Digital Security, Financial Platforms, and Currency Technology. Trusted by central banks and cash management businesses worldwide, G+D is at the forefront of advancing currency security and efficiency. Role Overview: We are looking for an experienced Product Owner to lead the sustaining team for Compass Cash Center a market-leading cash center workflow platform used by banks and cash-in-transit (CIT) companies globally. In this role, you will prioritize product maintenance, drive enhancements, and coordinate closely with technical and support teams to ensure continuous product quality and customer satisfaction. You will collaborate in an Agile, cross-site Scrum team based in Gurugram and Germany. Key Responsibilities: Lead the sustaining team to maintain and improve the Compass Cash Center product. Manage and prioritize the product backlog, focusing on bug fixes, maintenance, and feature enhancements. Facilitate Agile ceremonies including daily stand-ups and bi-weekly sprint planning. Work closely with support teams to resolve customer issues efficiently and maintain high customer satisfaction. Develop and manage maintenance release plans ensuring smooth deployment and compliance with quality standards. Coordinate testing and deployment activities for maintenance releases. Provide clear and transparent status updates to management and stakeholders. Collaborate with cross-functional development teams to align product goals and deliverables. Document and optimize product processes, procedures, and workflows. Required Skills & Qualifications: Proven experience as a Product Owner in Scrum teams with strong knowledge of Agile practices. Experience in application support, maintenance, and product lifecycle management. Strong analytical, troubleshooting, and problem-solving skills. Background in software development with Java and/or .NET enterprise applications. Experience with test automation and system/solution testing across multiple environments. Solid understanding of IT fundamentals, including operating systems, databases, and networks. Familiarity with DevSecOps practices and continuous integration/deployment pipelines. Detail-oriented with excellent organizational and communication skills in multicultural teams. At G+D, our people are our greatest asset. We foster a diverse, inclusive, and inspiring work culture where professionalism and human values come first. Join us and make a real difference by helping secure billions of lives worldwide through innovative technology. Enjoy competitive benefits, global collaboration, and meaningful work that matters.

Job Title: Tax Representative Overview: Keysight Technologies is at the forefront of technology innovation, offering groundbreaking solutions in electronic design, simulation, prototyping, testing, manufacturing, and optimization. With approximately 15,000 employees, we serve industries such as communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets across more than 100 countries. Our award-winning culture fosters a bold vision for technological progress and solving complex challenges with industry-first solutions. Diversity, equity, and inclusion are core values that fuel innovation at Keysight. We believe that when people feel a sense of belonging, they are more creative and successful throughout their careers. Responsibilities: Tax Assignment Execution: Manage tax-related tasks with clearly defined objectives, solving problems of limited scope and complexity. Global Tax Coordination: Work independently on global transfer pricing and corporate income tax assignments, coordinating with controllers across regions. Transfer Pricing Documentation: Prepare transfer pricing financial templates and documentation using methods like Berry ratio, PLI indicators, CUP, TNMN, and return on expenses for Keysight s foreign entities. Risk Assessment: Analyze intercompany billing processes and evaluate risks compared to the transfer pricing policy. Complex Intercompany Assignments: Assist in preparing intercompany assignments related to global cost sharing and royalty models. Regulatory Compliance: Stay updated on global transfer pricing policies to ensure compliance with US, local, and OECD guidelines. CbC Reporting: Prepare Country-by-Country (CbC) reports in alignment with the OECD BEPS Action 13 guidelines. Audit and Compliance: Ensure compliance with Internal Audit/SOX, providing management with evidence of control effectiveness. Team Guidance and Support: Mentor and guide team members on assignments, addressing queries and providing effective solutions. Process Automation: Seek opportunities to streamline and automate transfer pricing processes to enhance efficiency. Cross-Functional Collaboration: Collaborate with finance and tax teams at local, regional, and global levels to align with the company s initiatives. Research & Documentation: Conduct tax research and prepare documentation for assigned areas, working with external advisors when required. Business Support: Support business functions in implementing changes and improving processes. Qualifications: Education: Master s degree or Post Graduate qualification from a reputed university; Chartered Accountant or equivalent is preferred. Experience: Minimum of 2-3 years of post-qualification experience in Transfer Pricing (in both Indian and international contexts). Communication Skills: Strong communicator, able to work effectively across geographies and with diverse teams. Tax Knowledge: In-depth knowledge of transfer pricing regulations and compliance standards. Attention to Detail: A keen eye for detail and strong organizational skills. Qualification : Masters degree or Post Graduate qualification from a reputed university; Chartered Accountant or equivalent is preferred.

Location: Gurugram/Bengaluru, India Department: UNIFY Program, Schneider Electric Job Summary: The Unify program aims to transform Schneider Electric by simplifying and standardizing manufacturing, finance, and front-office processes to build a unified digital ecosystem. As part of this initiative, we will adopt SAP4/HANA Public Cloud to align with industrial and logistic standards. The program seeks to accelerate growth, improve processes, and create a more fulfilling work environment. As the Unify Pricing and Quotation Leader for the Greater India Zone, you will play a key role in ensuring smooth implementation and adoption of the transformation. This is a unique opportunity to be part of the largest digital transformation in Schneider Electric s history, contributing directly to our CEO's mission to simplify and digitize the company. You will lead the Pricing & Quotation domain, supporting cross-functional stakeholders, driving change management, and supporting the deployment of new ERP systems across impacted functions. Key Responsibilities: Zone Readiness for UNIFY Deployment: Coordinate and monitor the readiness for the UNIFY deployment in the Greater India Zone, ensuring alignment with the broader transformation goals. Define actions to support readiness and animate the process accordingly. Leadership in Business Transformation Projects: Lead the planning, execution, and delivery of key business transformation projects, including the Commercial Policy, CPQ Quotation Tool, and Rebate Transformation Program (Vistex). Ensure that all projects are in alignment with the UNIFY Roadmap and organizational objectives. Cross-functional Collaboration: Collaborate with cross-functional teams (sales, marketing, finance, etc.) to gather requirements, provide updates, and ensure ongoing alignment throughout the project lifecycle. Change Management & Stakeholder Engagement: Work with the Unify Change & Adoption Lead to develop and execute change management strategies. Ensure smooth transitions and maximize stakeholder buy-in across impacted functions. Learning & Training Strategy: Define and implement a comprehensive Training Strategy for the entire organization across various functions. Develop and deliver training content aligned with the UNIFY goals and digital ecosystem. Digitization & Adoption Strategy: Support the digitization of change management policies and follow-up KPIs. Facilitate the adoption of Best of Breed tools and processes, ensuring efficient digital transformations. Communication Strategy: Define and manage the Communication Plan to support the UNIFY Project. Establish and animate a digital community to facilitate the dissemination of key messages and updates across the organization. Manage digital communications, including creating video content and other media. Travel Requirements: Occasional domestic and international travel may be required. Qualifications: Education: Bachelor s degree from a reputed university/college. MBA preferred. Experience: At least 10 years of overall experience, including 2-3 years in business analytics/research. Experience as a Project Manager in business transformation or change management roles. Experience in the Transactional/Services domain within the Greater India Zone is an advantage. Skills: Collaborative approach to working across teams and problem-solving. Ability to engage with business stakeholders (sales, marketing, finance) to drive transformation. Strong communication skills with the ability to articulate ideas effectively at all organizational levels. MS PowerBI and advanced MS Excel skills to support data analysis and decision-making. Project Management experience, particularly in a transformation environment. Strategic Planning, Change Management, and Stakeholder Management skills. Personal Attributes: Self-motivated, energetic, and creative, with a commercial mindset. Ability to thrive in a dynamic environment, leading teams and driving organizational change. Be part of a transformative journey and make a significant impact in the Greater India Zone. Contribute to Schneider Electric s vision for a digitally enabled future and simplified operations. Work in a multinational, cross-cultural environment, tackling new challenges at scale. If you are ready to lead change and make an impact, apply now and be part of Schneider Electric s largest digital transformation program. Qualification : Bachelors degree from a reputed university/college. MBA preferred.

Job Title: Backend Engineer (Java/Spring) About the Role: We are looking for an experienced and highly motivated Backend Engineer to join our fast-growing startup. As a key player in our engineering team, you will work on building high-quality, scalable backend systems that power our products. You ll be solving complex challenges, writing efficient and performant code, and ensuring that our applications run seamlessly in a fast-paced environment. A Great Fit for This Role: Thrives in Startups: You re excited about working in a fast-paced, start-up environment, where you ll have the opportunity to directly impact the development of our products. Strong Analytical Skills: You have an aptitude for quickly understanding new concepts and systems, proposing and implementing solutions. Hands-On Engineer: You are passionate about backend technologies like Java and Spring Boot, and you love building resilient, performant systems. Time-Sensitive Deliveries: You have a proven track record of delivering projects in an environment where quick fixes and solutions are needed daily. Code Quality & Performance: You care deeply about code quality, performance, and execution, and you understand how to write efficient code that scales. Problem Solver: You're someone who can quickly identify issues and solve them in real-time. Key Responsibilities: Backend Development: Develop and maintain backend systems using Java/Spring Boot, ensuring scalability, reliability, and performance. API Design & Development: Design, implement, and optimize RESTful APIs to support various client needs and internal systems. Database Management: Work with relational databases (PostgreSQL, MySQL) to ensure data integrity, optimize queries, and improve system performance. Messaging & Integration: Integrate with messaging systems like RabbitMQ, Elastic Search, and Kafka for efficient and scalable data communication. Cloud Infrastructure: Work with AWS and other cloud services to deploy, scale, and manage backend applications. Continuous Integration: Implement CI/CD pipelines using tools like Jenkins, Kubernetes, etc., to ensure smooth and rapid deployment cycles. Code Quality & Testing: Write and maintain high-quality, well-tested code, ensuring reliability and resilience in production environments. Collaboration: Collaborate with cross-functional teams to design, build, and deliver robust backend systems that meet business needs. Must-Have Skills and Experience: Java/Spring Boot: 4+ years of hands-on experience in backend system development using Java/Spring Boot. Core & Advanced Java: Expert understanding of Core and Advanced Java programming. Databases: Strong experience working with relational databases (PostgreSQL, MySQL). NodeJs & MongoDB: Experience with NodeJs and MongoDB is a plus. Messaging & Stream Processing: Experience working with RabbitMQ, Elastic Search, Kafka. Cloud Computing: Experience with cloud services such as AWS. CI/CD Pipelines: Familiarity with continuous integration and deployment methodologies (Jenkins, Kubernetes, etc.). Software Design Principles: Strong understanding of software design principles, patterns, and frameworks. Linux Proficiency: Proficient in working within a Linux environment. Education: Bachelor s or Master s degree in Computer Science or related field from Tier-I/Tier-II colleges. What You ll Bring to the Team: A passion for backend technologies, especially Java/Spring, and a strong desire to build scalable, efficient systems. A deep understanding of backend development, database management, and cloud services. A focus on code quality and performance, with an understanding of Big O notation and optimization techniques. An ability to work independently and as part of a collaborative, cross-functional team. Excellent problem-solving skills and the ability to think on your feet in a high-pressure environment. Perks and Benefits: Competitive salary and performance-based incentives. Opportunity to work with cutting-edge technologies and solve complex problems. Flexible working hours and remote work options. Work in a dynamic, growth-oriented environment where your contributions make a direct impact. If you re an experienced backend engineer who thrives in a fast-paced environment and is passionate about building scalable, reliable systems, we d love to have you on board! Qualification : Bachelors/Masters degree in Computer Science from tier-I/tier-II colleges only.

Job Summary: We are seeking skilled and dedicated Field Technicians to join our team for the training of wall box installation. The ideal candidate will be responsible for inspection, and troubleshooting wall box units at customer sites, ensuring that installations meet safety, quality, and regulatory standards. Key Responsibilities: Installation: Install wall boxes (e.g., electrical, utility, or network boxes) at designated sites as per specifications. Ensure proper alignment, connections, and functionality of wall boxes. Perform installation of necessary components, including wiring, connections, and equipment integration. Inspection and Troubleshooting: Conduct inspection to ensure wall box units are functioning correctly post-installation. Diagnose and troubleshoot issues related to wall boxes and resolve problems efficiently. Document and report any issues encountered during installation or inspection. Customer Interaction: Communicate effectively with customers to ensure satisfaction and understanding of the installation process. Provide clear instructions for post-installation use, if necessary. Address any on-site questions or concerns regarding the installation. Compliance and Safety: Adhere to safety protocols and regulations at all times during installation. Ensure all installations are compliant with local building codes and regulations. Maintain a safe and clean work environment. Documentation and Reporting: Complete all installation forms, checklists, and reports accurately and in a timely manner. Submit work orders, time logs, and other required documentation to management. Support: Creating the new network in region of East for the same wall box process. Requirements: Proven experience in wall box installation, or similar technical fields. Basic knowledge of electrical systems, wiring, and troubleshooting techniques. Ability to read and interpret blueprints, diagrams, and technical documentation. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Ability to work independently and as part of a team. Willingness to travel to different installation sites. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.

Job Summary: Field Technician (Wall Box Installation Training) We are seeking skilled and dedicated Field Technicians to join our team for wall box installation training. The ideal candidate will be responsible for inspecting and troubleshooting wall box units at customer sites, ensuring that all installations meet safety, quality, and regulatory standards. Key Responsibilities: Installation: Install wall boxes (e.g., electrical, utility, or network boxes) at designated sites according to specifications. Ensure proper alignment, connections, and functionality of the wall boxes. Perform installation of necessary components, including wiring, connections, and equipment integration. Inspection and Troubleshooting: Conduct post-installation inspections to ensure the wall box units are functioning properly. Diagnose and troubleshoot issues related to wall boxes, resolving problems efficiently. Document and report any issues encountered during installation or inspection. Customer Interaction: Communicate effectively with customers to ensure satisfaction and understanding of the installation process. Provide clear instructions for post-installation use, if necessary. Address any on-site questions or concerns regarding the installation. Compliance and Safety: Adhere to safety protocols and regulations at all times during installation. Ensure all installations comply with local building codes and regulations. Maintain a safe and clean work environment. Documentation and Reporting: Complete all installation forms, checklists, and reports accurately and in a timely manner. Submit work orders, time logs, and other required documentation to management. Support: Assist in creating the new network in the region of East for the wall box process. Requirements: Proven experience in wall box installation or a similar technical field. Basic knowledge of electrical systems, wiring, and troubleshooting techniques. Ability to read and interpret blueprints, diagrams, and technical documentation. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Ability to work independently and as part of a team. Willingness to travel to different installation sites. About Allianz Group: Allianz Group is one of the most trusted insurance and asset management companies in the world. We care for our employees, their ambitions, dreams, and challenges, making us a unique employer. Together, we can build an environment where everyone feels empowered and confident to explore, grow, and shape a better future for our customers and the world around us. At Allianz, we believe in a diverse and inclusive workforce. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, regardless of ethnicity, cultural background, age, gender, nationality, religion, disability, or sexual orientation. Great to have you on board. Let's care for tomorrow.

Position Summary: Claims Inquiry Associate As a Claims Inquiry Associate, you will be responsible for efficiently and effectively handling incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates. You will resolve customer service issues, respond to inquiries, and provide information within targeted timeframes. This role requires maintaining confidentiality, adhering to business ethics, and meeting monthly performance objectives. Key Responsibilities: Customer Service Support: Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates. Perform follow-up calls to clients and providers to provide information and resolve service issues. Policy Interpretation: Interpret insurance policies and explain benefit coverage to customers regarding claims status, benefits, and other related matters. Payment Management: Process stop payments and re-issue cheques to ensure the customer or provider has received the correct payment. Administrative Tasks: Open shortcut cases, print daily reports, send forms, and update deferral codes to ensure quality control in claims processing. Qualifications and Education Requirements: Experience: A minimum of 6-12 months in a customer service-related role. Skills: Attention to detail and ability to multitask. Excellent verbal communication skills, particularly in handling phone and email communication with clients and colleagues. Ability to use initiative and independent judgment in solving customer issues. What We Offer: Personal and Professional Development: Opportunities for career growth with a wide variety of courses and development programs. Encouragement for international mobility and career progression in a global environment. Work-Life Balance: Flexible programs designed to improve work-life balance and provide peace of mind, ensuring your health and wellbeing are prioritized. Inclusive Culture: Allianz is a diverse and inclusive employer, committed to hiring individuals from all walks of life and backgrounds. We welcome applications from people regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation. About Allianz Group: Allianz is one of the world s most trusted insurance and asset management companies. Our employees are integral to our success, and we care about your professional development and wellbeing. We foster a culture where everyone feels empowered to explore, grow, and shape a better future for our customers. Join us today. Let's care for tomorrow.

Job description About this role The Role: The role of an Executive Researcher is instrumental in building human capital at BlackRock. Part investigative research, part consultancy and part analytical the role is varied and requires intelligence, an understanding of business and a good eye for detail. The Executive Researcher will leverage his/her research expertise and knowledge of the Financial Services sector to support the team s development. This includes both execution of requisitions globally as well as leading and supporting knowledge management initiatives. The Executive Researcher will work closely in collaboration with the executive recruiters around the world as a fully integrated team member on senior-level, international projects. Key responsibilities Requisitions: Demonstrate excellent research expertise and build in-depth knowledge of key markets and talent pools. Leverage individual and Firm knowledge/experience to act as a key enabler in the start-up phase of the search process. Identify potential candidates through internal/external sources. Analyzing information to develop insights and business intelligence. Partner closely with the Executive Recruiting team throughout the processes to bring forward candidate solutions and supporting client materials, such as client-ready documents and progress reports. Ensure the real-time capture of insights on candidates and companies and create a repository for the broader benefit of the research team. Maintain accurate and real-time updates in proprietary internal database. Promote best practices across the organization. Provide a high touch recruiting experience to our candidates, ensuring real time status updates in close partnerships with the recruiters and hiring managers. Partner with colleagues in the Talent and Diversity team. Leverage networks, and external suppliers/partners to ensure BlackRock has a high-quality diverse talent slate for all roles. Assist with candidate development and assessment, database management, and knowledge management. Knowledge Management initiatives: Track market/ candidate developments and disseminating this information in a targeted manner. Provide synthesized analysis of markets, competitors and compensation as required. Proactively provide insights on industry trends and key companies Proactively support knowledge management activities (organizational charts, candidate lists, industry trends) Record pertinent information in a timely manner; ensure relevant learnings and documents are captured and disseminated. CANDIDATE PROFILE Knowledge/Experience: An undergraduate degree from an accredited academic institution is required, and an advanced degree is an advantage. Knowledge and experience in the Financial Services sector 2+ years of research experience; experience of working on international engagements in a professional services environment would be an added advantage. Previous experience with candidate sourcing tools and methods Experience of working on international/ global engagements in a professional services environment. The ability to establish priorities, manage deadlines and exercise a high degree of professionalism in interactions with all levels of clients. Ability to be proactive and take initiative, follow-up and follow through on all areas of responsibility and anticipate business needs and plan accordingly. Knowledge of Microsoft Office and how to use its suite. Experience of working across geographies and building relationship networks through virtual teams. Skills: Excellent communication skills, superior organization, prioritization, and self-motivation skills. Highly effective interpersonal skills to facilitate frequent interaction with colleagues around the world and build effective, trust-based working relationships. Confident and concise style Drive for learning / intellectual curiosity; asks questions and seeks input from colleagues to build knowledge and expertise. Able to challenge own assumptions and engage in active listening and critical thinking. Proactive; has a can do attitude. Comfortable with ambiguity and a fast-paced environment. Skilled in operating in a team environment and work collaboratively. Structured and systematic in approach. International outlook and multicultural mindset. #EarlyCareers Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Qualification : An undergraduate degree from an accredited academic institution is required, and an advanced degree is an advantage.

Job Title: Data Analyst Department: S&P Global Commodity Insights About the Team: S&P Global Commodity Insights delivers essential intelligence for global commodity markets, ensuring data accuracy, consistency, and accessibility while driving innovation through advanced technologies and modern data management practices. As part of this team, you will play a pivotal role in shaping the future of commodity data and analytics in an evolving and dynamic environment. The Role: As a Data Analyst, you will be responsible for comprehensive data management, analysis, and project coordination. This includes gathering, cleaning, and organizing data from diverse sources such as Salesforce, Oracle, and Zuora, as well as performing analytical assessments and preparing impactful visualizations and reports for internal and external stakeholders. You will also support process optimization, quality assurance, and documentation management, collaborating closely with cross-functional teams to ensure alignment with business objectives. Key Responsibilities: Project Coordination and Administrative Support: Plan, organize, and track project timelines, deliverables, and milestones to ensure deadlines are consistently met. Lead cross-functional teams, clearly communicating project objectives, responsibilities, and expectations. Prepare meeting agendas, project status reports, and provide administrative support for project management processes. Data Management and Analysis: Collect and manage data from multiple sources, including Salesforce, Oracle, and Zuora, ensuring accuracy and completeness. Collaborate with Data Leads to align deployment schedules and project timelines. Work closely with the Data Management team to enforce data quality standards and processes related to ERP deployments, projects, and system enhancements. Deliver data analysis, design, and implementation tasks in accordance with agreed service levels (SLAs). Develop data visualizations and reports for internal teams and client presentations, effectively translating data into actionable insights. Identify process improvement opportunities through data analysis and recommend optimization strategies. Business Process Support: Partner with cross-functional teams to develop and support data-driven initiatives that align with business goals. Document process flows and contribute to change management efforts. Serve as a primary contact for key stakeholders, providing timely updates on project progress, risks, and outcomes. Quality Assurance: Review project deliverables to ensure they meet quality standards and client expectations. Conduct peer reviews of documents, presentations, and reports to ensure accuracy, consistency, and adherence to guidelines. Implement data validation processes to ensure data reliability and quality. Documentation Management: Maintain and standardize project-related documents to ensure accuracy and consistency across all materials. Organize and manage a well-structured repository of internal and client-facing documents, ensuring accessibility and version control. Qualifications & Skills: Basic Qualifications: Bachelor s degree in Business, Economics, Engineering, Computer Science, or a related field. 5-7 years of experience in a data analysis or project coordination role, preferably in a consulting or similar environment. Proficiency in Microsoft Office Suite, especially Excel, PowerPoint, and Word. Experience working with data management tools and technologies, along with strong analytical skills to interpret complex datasets. Detail-oriented mindset with a strong focus on data accuracy and process integrity. Excellent communication and leadership skills to effectively collaborate with cross-functional teams and stakeholders. Strong time management skills, with the ability to thrive in a fast-paced, deadline-driven environment. Preferred Qualifications: Familiarity with platforms such as Salesforce, Marketo, Oracle, Zuora, Snowflake, Databricks, Amazon Redshift, and Informatica. Experience working in Agile environments with a focus on Lean principles. Professional certifications such as: Salesforce Administrator or Business Analyst Lean Six Sigma PMP or PRINCE2 Certified Scrum Master About S&P Global Commodity Insights: At S&P Global Commodity Insights, we provide comprehensive intelligence and expert insights across global energy and commodity markets. Our trusted data and analysis empower customers to make informed decisions with confidence and create long-term value in an increasingly complex and rapidly evolving global landscape. We serve as a critical link, bringing together market participants, governments, regulators, and industry experts to co-create solutions that drive progress and support the energy transition. Our coverage spans oil and gas, power, chemicals, metals, agriculture, and shipping, offering a complete and integrated view of the commodities ecosystem. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI), the world s leading provider of credit ratings, benchmarks, analytics, and workflow solutions across capital, commodity, and automotive markets. Through our innovative products and services, we help organizations navigate today s challenges while planning for a successful future. Qualification : Bachelors degree in Business, Economics, Engineering, Computer Science, or a related field.

Job Title: Customer Contact Comms Associate Location: Gurgaon Qualifications: BBA, BCom, or Any Graduation Experience Required: 1 to 3 Years Language Requirement: English Proficient About Accenture Accenture is a global professional services company with expertise in digital, cloud, and security. With 699,000+ employees across 120+ countries, we provide Strategy & Consulting, Technology & Operations, and Accenture Song services leveraging innovation to drive transformation. Visit us at www.accenture.com Role Overview As a Customer Contact Comms Associate, you will be part of Accenture s Finance Operations vertical, responsible for Service Desk Voice Support. Your role includes handling customer queries, resolving disputes, and ensuring smooth service desk operations through voice-based interactions. This is a help desk role requiring ticket resolution, issue diagnosis, and troubleshooting customer incidents. Key Responsibilities Customer Support & Issue Resolution Handle voice-based service desk operations, responding to customer queries. Manage ticketing system to log, track, and resolve issues efficiently. Troubleshoot customer incidents and coordinate with relevant teams for resolution. Ensure SLAs are met while resolving customer queries. Dispute Resolution Investigate and resolve customer disputes related to invoices, payments, and credit notes. Work with internal teams (Sales, Customer Service, Accounts Receivable) to resolve issues. Maintain accurate documentation of dispute cases. Customer Communication Act as the primary point of contact for customer disputes and inquiries. Provide timely updates on dispute status and resolution. Escalate complex disputes to appropriate levels when needed. Skills & Attributes: Adaptability & Flexibility Handle changing priorities. Problem-Solving Skills Analyze issues and find effective solutions. Attention to Detail Ensure accuracy in dispute resolution and documentation. Ability to Perform Under Pressure Manage multiple queries efficiently. Strong Client Relationship Skills Maintain professionalism and customer focus. Work Environment & Scope Work Type: Individual contributor within a team. Decision Impact: Affects own work with moderate guidance from supervisors. Reporting Structure: Reports to direct supervisors and collaborates with cross-functional teams. Shift Requirement: Rotational shifts may be required. Work in a fast-paced global environment with career growth opportunities. Gain experience in customer service, dispute resolution, and service desk operations. Collaborate with top professionals and enhance your problem-solving skills. Qualification : BBA, BCom, or Any Graduation

Job Description Join us as a Customer Service & Operations Analyst We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs. You ll be liaising with customers and businesses to accurately collect information in order to solve their queries. You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis. We're offering this role at senior analyst level. What you'll do As a Customer Service & Operations Analyst, you ll be responding to queries from customers promptly and within our service targets. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them, and maintain an understanding of their needs at all times. Day-to-day, you ll be: Authorising and investigating transactions. Collecting and analysing the required information from the customers and businesses. Reviewing processes which could be automated or enhanced to improve the customer and business experience. The skills you'll need In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines. You ll also demonstrate: An awareness of changes in trends, policies, and regulations. An understanding of our industry and its customers. Experience of managing stakeholder relationships. Expertise in the CDD process. Prior experience in QC is an added advantage. Minimum of 4 years of experience in CDD is required.

Senior Specialist 2 General Ledger Payroll Company Overview MongoDB s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to build, scale, and run modern applications by modernizing legacy workloads, embracing innovation, and leveraging AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database available in over 115 regions across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 175,000 new developers joining MongoDB each month, leading organizations like Samsung and Toyota trust MongoDB to build next-generation, AI-powered applications. We are seeking candidates based in Gurugram for our hybrid working model. Shift: 6 PM 2 AM Role Overview As a Senior Specialist 2, you will manage all month-end close (MEC) activities within the General Ledger (GL) Payroll Team, ensuring accuracy and compliance in payroll-related accounts and processes across global regions. Your role involves integrating payroll data into the general ledger while mitigating risks, supporting decision-making, and scaling financial infrastructure to meet growing payroll needs. You will collaborate closely with HR, Compensation & Benefits, and Finance teams to ensure payroll activities are accurately reflected in financial statements, supporting audit and reporting requirements. Key Responsibilities Month-End Close Activities: Prepare and review journal entries related to payroll, accruals, and reclassifications. General Ledger Management: Track all manual journal entries (accruals, payroll accounting, and reclassifications) and ensure accurate classification of costs under profit & loss accounts. Cross-Team Coordination: Work with AP, AR, Inventory, Payroll, Treasury, and Intercompany teams to ensure timely and accurate information flow. Financial Reporting: Prepare monthly MIS reports and reconcile general ledger accounts to ensure the validity of closing balances. Variance & Income Statement Analysis: Conduct and present variance analysis and income statement reviews to senior management. Audit Support: Coordinate with audit teams to provide necessary documentation and explanations. Global Collaboration: Engage with stakeholders in EU and US regions to ensure proper accounting and transaction handling. Process Improvement & Compliance: Assist in the design and implementation of internal controls, process improvements, and documentation (SOPs/DTPs). US GAAP Adherence: Ensure compliance with US GAAP in all accounting interpretations and applications. Performance Metrics: Prepare and present KPIs to stakeholders. Team Development: Manage performance, set goals, provide training, and foster strong employee relationships. Experience & Qualifications Education: Bachelor's or Master's degree in Commerce. Certifications (Preferred): CA / ICWA / CMA / CPA (or aspirants pursuing these qualifications). Experience: 5-7 years in Finance & Accounting, including 4+ years handling month-close activities and Balance Sheet & P&L preparation. Payroll Accounting exposure, focusing on payroll entries, reconciliations, and reporting. ERP Knowledge: Experience with AP, AR, and GL in an ERP environment (Oracle ERP preferred). Technical Skills: Proficiency in MS Excel, Word, PowerPoint, and Outlook. Accounting Knowledge: Strong understanding of accounting concepts, policies, and multi-currency transactions, including foreign exchange gains/losses. Soft Skills: Excellent oral and written communication, time management, problem-solving, and organizational skills. Customer Focus: Professional and passionate about delivering high-quality service. Flexibility: Ability to adapt to a rapidly growing company and evolving processes. MongoDB is committed to fostering a supportive and enriching work culture. From employee affinity groups to fertility assistance and generous parental leave policies, we prioritize employee well-being and career growth. Accessibility & Accommodations MongoDB is an equal opportunities employer and provides necessary accommodations for individuals with disabilities during the application and interview process. To request an accommodation, please inform your recruiter. Qualification : Bachelor's or Master's degree in Commerce.

Position: T&E (Travel and Expense) Team Member Business Unit Overview: BlackRock Finance is made up of finance professionals across multiple disciplines, including Financial Planning and Analysis (FP&A), Treasury, Tax, Financial Controls, Sourcing and Vendor Management, Finance Platform Support, and Controllers. Within the Controllers' Group, the Global T&E team is responsible for maintaining the T&E corporate card program, relevant policies, and controls. Purpose/Background: The T&E team ensures employee compliance and the strategic direction of BlackRock s Travel and Expense Reimbursement policy. Responsibilities include: Facilitating reporting of employee non-compliance with policy. Ensuring modifications to the T&E Reimbursement policy are supported by the necessary oversight infrastructure. Implementing the T&E Reimbursement Policy via an automated workflow system and ensuring timely employee reimbursements. Conducting internal employee training and providing reporting to ensure compliance with policies and external reporting obligations. Key Responsibilities: Review T&E Reports: Review T&E reports in Concur per the Global T&E policy, ensuring expenses align with both internal and external tax requirements. Stakeholder Inquiries: Resolve inquiries related to claim submissions and payments from employees. Business Reporting: Create business reports and manage various processes, including the corporate card management program. SLAs and T&E Controls: Ensure all processes adhere to agreed SLAs and T&E controls. Corporate Card Applications: Process corporate card applications and manage timely payments to corporate card vendors. Reconciliation: Prepare monthly reconciliations of corporate card statements with Concur and Oracle. Metrics Development: Develop and maintain key metrics that drive the success of the T&E program. Continuous Improvement: Drive continuous improvement of T&E processes. Internal Relationships: Establish a relationship framework with internal customers for ongoing feedback. Ad Hoc Projects: Participate in ad hoc projects as required. Experience/Competencies: A Master's degree in finance or a related field with 3-4 years of T&E experience in a large setup. Experience working with the Concur platform and Oracle is desirable. Strong accounting knowledge. Ability to apply independent judgment to resolve or highlight issues. Self-motivated and able to work effectively as part of a team. Excellent attention to detail and accuracy. Good stakeholder management skills. Flexible and adaptable approach to tasks. Strong verbal and written communication skills. Qualification : A master's degree in finance or related field with 3-4 years of T&E experience in a large setup.

Introduction We are a tech-driven company passionate about delivering exceptional customer experiences. Our team ensures seamless support, efficient logistics, and top-notch device management. Join us in a dynamic environment that values innovation, dedication, and proactive problem-solving. You will manage inventory, prepare devices, ensure accurate shipping and documentation, and provide technical support and repairs. Your ability to multitask, solve problems efficiently, and deliver exceptional service will drive operational success and customer satisfaction. Your Job Responsibilities Logistics Operations Handle incoming stock, maintain accurate records, and ensure proper storage. Assess, clean, and prepare devices for reuse or repair to ensure "out-of-the-box" quality. Pack items securely, label them for shipping, and maintain precise records of transactions. Conduct regular inventory checks to ensure accuracy and accountability. Quickly report missing, lost, or damaged items to supervisors. IT Support and Repairs Provide empathetic, personalized assistance via phone, email, and chat for device-related issues (e.g., laptops, smartphones). Diagnose and resolve technical problems efficiently, escalating complex issues when necessary. Perform hardware repairs, including replacing screens, batteries, and other components. Manage software installations, updates, and troubleshooting. Liaise with external vendors when necessary. Ensure all repairs meet company standards through rigorous testing. Identify recurring issues, update knowledge bases, and suggest device and application improvements. Work with colleagues to ensure consistent, high-quality user experiences and brainstorm solutions. Share user insights with product teams and participate in training to stay updated on product features and industry trends. Mobile Device Management (MDM) Demonstrate working knowledge of MDM solutions like Hexnode, Jamf, or similar tools. Configure, enroll, and manage devices through MDM platforms. Implement and manage security and compliance policies via MDM systems. Resolve device-specific issues related to MDM configurations. Skills, Knowledge, and Expertise Essential Skills Experience in logistics, inventory management, and IT support. Working knowledge of Mobile Device Management (MDM) solutions like Hexnode, Jamf, or similar platforms. Strong organizational skills and attention to detail. Knowledge of laptop hardware/software, remote troubleshooting, and device repair. Familiarity with shipping, receiving, and inventory tracking processes. Exceptional communication skills to guide users and explain technical concepts clearly. Ability to speak and communicate effectively in English and Hindi (additional languages are a bonus). Technical Proficiency Experience with Google Suite, CRM, and support ticketing systems. Familiarity with various operating systems (Windows, macOS, iOS, Android). Ability to create shipping labels, manage inventory, and perform cycle counts. Preferred Qualifications Certifications in technical support, logistics, or relevant technology areas. Certifications in Apple IT Support or Microsoft IT Support Specialist are desirable. Experience with device management tools like Apple Business Manager and MDM solutions like Hexnode or Jamf. Prior experience working at laptop/desktop repair centers, with experience in chip-level repairs. Personality Needs Accountable and responsible for support and regular operations. Diligent and detailed with case documentation. Ability to speak up and highlight gaps in the process. Resourceful and solution-focused. This combined role offers a unique opportunity to apply logistics expertise, MDM knowledge, and technical support skills in a fast-paced, customer-focused organization. If you re organized, tech-savvy, and dedicated to delivering outstanding service, we d love to hear from you! We re a people-first company where AI and innovation meet purpose. Guided by values of Openness, Enthusiasm, and Kindness, we invest in your growth and well-being, embracing flexibility, continuous learning, and inclusivity. Benefits: Remote work and flexibility: Customize your schedule. Comprehensive leave policy: 52 weekends, 40 days of consolidated leave, plus special leaves. Inclusive, supportive culture: Diversity and equal opportunities at the core. Medical insurance for you and your family. Professional coaching and mentorship opportunities.