Support Workflows Jobs in Bengaluru

Business Application Engineer (NetSuite Developer) Location: Bangalore About Tekion Tekion is disrupting the automotive industry with the first cloud-native platform connecting OEMs, dealerships, technology partners, and consumers. Through ARC, AEC, and APC, Tekion delivers seamless, AI-driven digital experiences across the automotive ecosystem. The company employs ~3,000 people across North America, Asia, and Europe and focuses on innovation, efficiency, and a collaborative culture. Role Overview Tekion is seeking a skilled Business Application Engineer / NetSuite Developer to support and optimize enterprise systems, including NetSuite (ERP), Zip (procurement orchestration), and Concur (expense management). You will troubleshoot issues, maintain integrations, and enhance system performance to ensure seamless workflows across Finance, Procurement, and IT teams. Key Responsibilities Provide Tier 1 3 support for NetSuite, Zip, and Concur users across departments. Troubleshoot system issues, perform root cause analysis, and implement solutions. Maintain and enhance integrations between NetSuite, Zip, and Concur using APIs or middleware. Create and manage saved searches, reports, dashboards, and workflows in NetSuite. Support procurement workflows and vendor onboarding in Zip. Administer Concur configurations, including expense policies, user roles, and audit rules. Collaborate with Finance, Procurement, and IT teams to gather requirements and implement system improvements. Document system configurations, processes, and support procedures. Coordinate with vendors and third-party consultants as needed. Qualifications Bachelor s degree in Information Systems, Computer Science, or related field. 3+ years of experience supporting NetSuite ERP. Experience with Zip procurement platform and SAP Concur. Familiarity with SuiteScript, SuiteFlow, and SuiteTalk for NetSuite customization. Strong understanding of financial processes: procure-to-pay, expense reporting, and general ledger. Excellent problem-solving, communication, and multitasking skills. Ability to manage multiple priorities in a fast-paced, high-growth environment. Preferred Qualifications NetSuite Certifications: SuiteFoundation, SuiteCloud Developer, or Administrator. Experience with NetSuite ARM (Advanced Revenue Management) and SuiteBilling. Knowledge of NetSuite OneWorld (multi-entity, multi-currency, global tax setup). Experience with middleware tools: Dell Boomi, Celigo, or MuleSoft. Familiarity with SOX compliance and audit controls. Experience in SaaS or high-growth environments. Qualification : Bachelors degree in Information Systems, Computer Science, or related field

ERP Engineer Location: Bengaluru Department: Hardware Employment Type: Full-Time About Dozee Dozee Health AI is a pioneer in AI-powered, contactless Remote Patient Monitoring (RPM) and Early Warning Systems (EWS), driving transformation in healthcare at scale. Headquartered in Bengaluru, Dozee has quickly emerged as India s #1 RPM company. Trusted by leading healthcare providers across India, the USA, and Africa, Dozee s innovative solutions enhance patient safety, improve outcomes, and reduce costs. We aim to Save a Million Lives with Health AI. Role Overview We are looking for an ERP Engineer to manage and optimize Microsoft Dynamics ERP modules, ensuring seamless performance and data integrity across our systems. You will work alongside technical and business teams to implement customizations and integrations that enhance our operational efficiency and scalability. Key Responsibilities ERP Management & Customization Manage and maintain Microsoft Dynamics ERP modules to ensure system stability and optimal performance. Develop and deploy customizations, workflows, and process automations that align with business needs. Integrate ERP with internal systems (CRM, HRMS, Finance) and third-party applications using APIs and data connectors. Collaboration & Implementation Collaborate with cross-functional teams to analyze business requirements and design ERP solutions. Conduct testing, document new features, and support system enhancements. Provide troubleshooting and technical support to ensure minimal system downtime. Training & Optimization Lead end-user training and create user manuals for smooth ERP adoption. Monitor system performance, suggest improvements, and optimize ERP configurations. Work with stakeholders to enhance ERP processes in finance, procurement, inventory, and production. Requirements Experience & Qualifications 3 5 years of hands-on experience with ERP management, customization, and integration. Specific experience with Microsoft Dynamics 365 Business Central / Dynamics NAV is preferred. Bachelor s or Master s degree in a relevant field. Skills Strong understanding of ERP architecture, data structures, and business workflows. Experience with integration tools and middleware such as Azure Integration Services or Power Automate. Familiarity with project management tools like JIRA, Confluence, or Asana. Personal Attributes Strong analytical and problem-solving abilities with high attention to detail. Excellent communication skills and the ability to collaborate with multiple stakeholders. Why Join Dozee Be part of a mission-driven company transforming healthcare with AI. Work with top healthcare providers and cutting-edge technology. Opportunity to drive impactful change in a high-growth, fast-paced environment. Qualification : Bachelors or Masters degree in a relevant field

Gen AI Support Engineer-2 Location: Bengaluru Experience: 4 7+ years Employment Type: Full-time About Us Exotel is the leading full-stack customer engagement platform and virtual telecom operator for emerging markets. Since its inception in 2011, Exotel has been powering 50 million daily engagements across voice, video, and messaging channels. We provide our unified customer engagement solutions to over 6000 companies globally, including industry leaders like Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, and Oyo. With $100 million in Series D funding and an ARR of $60 million, Exotel is a growth-stage company poised for massive impact. Overview We're seeking a Gen AI Support Engineer-2 to join our team. As an L2 Support Engineer, you will be the highest level of technical escalation within the support organization. Your role will encompass system reliability, platform integrity, troubleshooting mission-critical production issues, and collaborating with engineering teams for architecture feedback. Additionally, you'll help mentor junior engineers and improve operational processes and tools for large-scale environments. If you're passionate about writing clean code with Python and Django and want to contribute to a fast-paced, mission-driven company, this role is for you! Responsibilities Mission-Critical Issue Resolution: Own the resolution of high-priority, time-sensitive production issues. Root Cause Analysis (RCA): Lead RCA reviews and push for systemic improvements in system architecture and processes. Performance Optimization: Identify bottlenecks and propose architectural changes to improve system performance and scalability. Patch Management: Assist in configuring, deploying, and testing patches, releases, and application updates to production environments. SME for Production Systems: Serve as the Subject Matter Expert (SME) for Exotel's production systems and integrations. Cross-Team Collaboration: Work with Delivery, Product, and Engineering teams to influence system design, rollout strategies, and improvement plans. Mentorship: Lead and mentor L1/L2 engineers on troubleshooting best practices and continuous learning. Code Writing & Automation: Write clean, maintainable code for internal tools, scripts, and automation using Python and Django. Support Tooling: Automate recovery workflows and design support tools for proactive monitoring. Operational Excellence: Establish and improve SLAs, monitoring dashboards, alerting systems, and operational runbooks to ensure system reliability. Must Have Skills Backend Development Support: 3+ years of experience in backend development support, production support, or DevOps/SRE roles. Core Technologies: Proficiency in Python, Django, SQL, and troubleshooting in Linux. Web Technologies: Strong understanding of HTML, CSS, JavaScript, and other web technologies. Distributed Systems & Cloud: Experience working with distributed systems, cloud architecture (AWS), Docker, and Kubernetes. Automation: Strong scripting skills with Bash/Python for automation and operational support. CI/CD & Observability: Good understanding of CI/CD, observability tools, and release management workflows. Communication Skills: Excellent communication, leadership, and incident command skills for managing production issues and cross-functional collaboration. Nice to Have Experience with AI-powered systems and machine learning technologies. Familiarity with monitoring systems like Prometheus, Grafana, or Elasticsearch. Knowledge of microservices architectures and scaling distributed systems. Innovative Work: Be at the forefront of cloud-based communications technology and AI-driven customer engagement platforms. Impact: Play a key role in maintaining and optimizing systems that power millions of customer interactions daily. Growth Opportunities: Be part of a fast-growing company with ample learning opportunities and career development. Collaborative Environment: Work in a supportive, inclusive environment where your input and ideas matter. Competitive Benefits: Comprehensive benefits package including health insurance, mental wellness support, and more.

Senior Backend Engineer, Cloud Platform Location: Bengaluru Work Type: Full-Time About Postman Postman is the world s leading API platform, empowering over 40 million developers and 500,000 organizations, including 98% of the Fortune 500, to build and manage APIs efficiently. We simplify each step of the API lifecycle, enabling teams to create better APIs, faster. Founded in Bengaluru, Postman is headquartered in San Francisco, with offices in Boston, New York, and Bengaluru. We are privately held, backed by Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. The Opportunity We are looking for a Senior Backend Engineer to join our Cloud Platform Team. You will design and implement robust backend systems and APIs that support internal tooling and enhance the productivity of Postman s engineering organization. This role requires a combination of strong backend expertise, problem-solving ability, and collaboration skills. Key Responsibilities Design & Development Build scalable and maintainable backend solutions. Develop high-quality APIs using modern backend technologies. Optimize applications for speed, performance, and scalability. Collaboration & Communication Work closely with frontend engineers, designers, and product managers to deliver innovative solutions. Participate in code reviews, sharing knowledge and maintaining code quality. Tooling & Integration Develop tools and components to support other engineering teams workflows. Integrate with backend services and APIs to deliver comprehensive solutions. Maintenance & Improvement Continuously refactor and optimize backend systems. Stay updated on industry trends and emerging technologies to keep Postman s platform cutting-edge. About You Education & Experience Bachelor s degree in Computer Science, Engineering, or equivalent experience. 6+ years of backend development experience, preferably in SaaS or cloud platforms. Technical Skills Strong proficiency in Java, Spring, and Kubernetes. Experience with Helm and Argo is a plus. Knowledge of RESTful APIs and asynchronous request handling. Familiarity with Git and version control best practices. Soft Skills Excellent problem-solving skills and attention to detail. Strong collaboration and communication abilities. Comfortable in a fast-paced, agile development environment. Flexible hybrid work model with a collaborative team environment. Full medical coverage, flexible PTO, wellness reimbursement, and monthly lunch stipend. Wellness programs, team-building events, and donation-matching initiatives. Inclusive, growth-oriented culture where every team member can thrive. Our Values Curiosity: Explore and innovate boldly. Transparency: Communicate openly about successes and failures. Focus: Deliver results aligned with Postman s vision. Inclusion: Every voice matters. Excellence: Strive for the best products and experiences. Qualification : Bachelors degree in Computer Science, Engineering, or equivalent experience

Manager, Go-To-Market Technology Support Operations Location: Bengaluru Department: Business Technology Experience: 7+ Years (3+ Years in Team Management) Employment Type: Full-Time About Okta Okta is The World s Identity Company. We empower everyone to securely use any technology, on any device, from anywhere. Our Okta and Auth0 platforms offer secure access, authentication, and automation placing identity at the center of digital transformation and enterprise growth. At Okta, we celebrate diverse backgrounds and experiences. We aren t looking for a perfect fit we re looking for lifelong learners and collaborative builders who bring unique value to our mission. The Team You ll join the Go-To-Market Technology (GTM) group, a core part of Okta s Technology, Data & Intelligence (TDI) organization. Our vision: drive clarity, collaboration, and accountability across the business while enabling Okta s scale and growth. The Opportunity We re seeking a Manager to lead the Support Operations team within GTM Technology. This role is responsible for managing a team of Business Application Administrators who oversee and support Okta s GTM systems primarily Salesforce and integrated applications such as ServiceNow. You ll drive operational excellence, oversee capacity and team development, collaborate cross-functionally, and shape how we support and optimize business applications across global teams. This role requires strong technical know-how of the Salesforce ecosystem, a mindset for process improvement, and a passion for team leadership. Key Responsibilities Leadership & Talent Development Build, motivate, and lead a high-performing team of application administrators. Hire, mentor, and retain top talent through coaching and career planning. Provide direction and remove roadblocks to help your team succeed. Foster a culture of learning, ownership, and continuous improvement. Performance Management Define and track KPIs and team SLAs with a data-driven approach. Manage team resource allocation and adjust capacity as business needs shift. Identify skill gaps and build plans to address them through training and hiring. Cross-Functional Collaboration Partner with Technology, Data & Intelligence, Security, and Compliance teams to align on goals and incident handling. Refine escalation processes for a smooth support experience across teams. Enable seamless knowledge transfer and system supportability. Documentation & Automation Lead the Knowledge Centered Service (KCS) program to scale AI-driven incident resolution. Standardize and document team operational processes to ensure consistency. Security & Compliance Ensure all Salesforce and GTM-related systems adhere to compliance standards such as SOX. Collaborate with security teams on audits and mitigation of any vulnerabilities. Innovation Culture Encourage your team to explore new Salesforce, AI, and automation features. Promote participation in hackathons, Fix-It Days, and other internal innovation initiatives. Required Skills & Experience 7+ years of experience in IT or Business Systems, with 3+ years in people management. Strong expertise in the Salesforce ecosystem and enterprise SaaS tools like ServiceNow, Jira, Confluence, GitHub, etc. Experience in a global or multi-location work environment. Deep understanding of compliance (e.g., SOX) and security standards for enterprise applications. Proven track record of driving team innovation and embedding modern tools or practices. Excellent interpersonal and executive-level communication skills. Strong organizational, time management, and stakeholder alignment capabilities. Ability to remain resilient under pressure and maintain focus on team and business outcomes. High Impact: Drive global support operations for a critical business tech stack. Empowered Leadership: Build and lead a team in a dynamic, growing organization. Growth & Learning: Opportunities for continuous development in technology, leadership, and innovation. Collaborative Culture: Join a purpose-driven company with a human-centered, inclusive team culture. Join Us Become a part of a company that s transforming how identity is secured and scaled in the modern world. At Okta, you belong.

Job Title: Lead Associate Software Engineering (COBOL) Location: Bengaluru Employment Type: Full-Time Level: Senior Engineer About BetaNXT BetaNXT is building the future of connected wealth management infrastructure, combining real-time data capabilities with deep industry expertise to elevate the advisor and investor experience. Through the power of our trusted platforms Beta, Maxit, and Mediant we are modernizing legacy systems and solving the most complex integration challenges in wealth management. Our mission: streamline operations, enhance productivity, and unlock enterprise scalability for financial institutions. About the Role We are looking for a Lead Associate Software Engineering with strong experience in MicroFocus and Veryant COBOL to join our product engineering team. In this hands-on leadership role, you ll design, build, and modernize high-performance systems that support critical financial workflows in both client/server and cloud environments. This is an excellent opportunity for someone who thrives in legacy modernization, enjoys solving complex integration problems, and is passionate about writing clean, secure, and scalable code. Key Responsibilities Design and develop new features for enterprise systems using MicroFocus/Veryant COBOL. Refactor and modernize legacy code for scalability, performance, and maintainability. Architect solutions for new and existing applications in client/server and cloud-hosted environments. Perform code reviews, ensure secure coding practices, and guide team members on design and implementation. Collaborate with cross-functional Agile teams (Product, QA, DevOps) to deliver end-to-end technical solutions. Write clean, modular, and well-documented code; enforce coding standards across the team. Translate user requirements into effective software design. Ensure high code quality and application performance through best practices and testing. Monitor production systems, support deployments, and troubleshoot full-stack issues. Document system architecture, APIs, and technical specifications. Required Qualifications Bachelor s or Master s degree in Computer Science, Software Engineering, or related field. 3 5 years of hands-on experience in software development, with recent focus on COBOL-based systems. Experience with MicroFocus/Veryant COBOL and ISAM file systems. Hands-on knowledge of GitLab for source control, CI/CD pipelines, and version management. Proven experience leading Agile development teams and mentoring junior engineers. Solid understanding of the software development life cycle (SDLC) and Agile methodologies. Strong problem-solving skills and the ability to work independently as well as in a team environment. Demonstrated success in delivering complex projects from design through deployment. Preferred Qualifications Experience with: XML, VS Code IDE PowerShell or other scripting languages Exposure to application performance tuning, monitoring tools, and system health diagnostics. Knowledge of financial services or experience working with mission-critical enterprise platforms. Personal Attributes Self-starter with a growth mindset and eagerness to learn new technologies. Comfortable working across legacy systems and modern cloud-based solutions. Strong attention to detail and commitment to quality. Thrives in fast-paced, collaborative environments. Passion for solving large-scale technical challenges. Be part of an organization modernizing wealth management infrastructure at scale. Work on mission-critical systems used by top-tier financial institutions. Collaborate with a high-performing, globally distributed engineering team. Grow your career in an environment that values innovation, autonomy, and continuous learning. Qualification : Bachelors or Masters degree in Computer Science, Software Engineering, or related field

Position: Intern, Analytics Engineer Location: Bangalore, India Duration: Minimum 6 months commitment About Workato Workato is a leader in enterprise orchestration, helping businesses worldwide connect data, processes, and applications through an AI-powered platform. Trusted by 400,000+ customers, Workato enables organizations to drive efficiency and agility in today s fast-changing landscape. Recognized by Business Insider, Forbes, Deloitte, and Quartz for its innovation and workplace culture, Workato fosters a flexible, trust-based environment. Opportunity to work in a vibrant, innovative culture that balances productivity and self-care. Be part of a fast-growing tech company ranked among the fastest-growing and best for remote work. Take ownership and collaborate with passionate teams driving meaningful business impact. Your Responsibilities Build efficient data models that support analysis and key metrics for internal stakeholders. Optimize analytical workflows with macros, scripts, and packages to improve productivity. Design and develop frontend analytics solutions reports, dashboards, and interfaces to drive data-informed decision making. Contribute to Data Governance initiatives by improving processes. Collaborate with business stakeholders to understand data challenges and develop actionable solutions. Support operational needs across various business units. What You ll Need Currently pursuing a degree in Business Analytics, Information Systems, or a related field. Strong understanding of database concepts (e.g., Entity-Relationship Diagrams). Intermediate SQL skills including joins, CTEs, and window functions. Experience with Business Intelligence tools such as Tableau, Power BI, or Sigma Computing. Experience or familiarity with ELT scripting and tools like Snowflake and dbt Cloud is a plus. Personal Traits Fast learner, adaptable, and comfortable in a fast-paced environment. Excellent organizational and multitasking abilities. Strong analytical skills with clear verbal and written communication to present insights effectively. Collaborative team player with a growth mindset and proactive attitude.

Job Title: Workflow Analyst Location: Bengaluru, India Company: IntouchCX Role Focus: Analyze and optimize the customer experience across all touchpoints by mapping customer journeys, analyzing workflows, and driving improvements. Key Responsibilities Customer Journey Mapping Create and maintain detailed journey maps across channels (digital, in-store, phone, etc.) Identify key customer touchpoints, emotions, and actions Conduct research on customer needs, behaviors, and motivations Workflow Analysis Analyze and identify inefficiencies in customer interaction workflows Collaborate with cross-functional teams to design optimized processes Data Collection & Analysis Gather data from surveys, feedback, usability tests, and performance metrics Analyze trends and identify pain points for improvement opportunities Recommendations & Reporting Provide actionable insights and present findings to stakeholders Support implementation of workflow improvements Collaboration & Continuous Improvement Work with product, marketing, UX, and other teams to align CX strategies with business goals Stay updated with industry trends and continuously enhance journey mapping and workflow processes Qualifications & Skills Bachelor s degree in Business, Marketing, UX Design, or related field Experience with customer journey mapping and workflow/process improvement Familiarity with tools like Lucidchart, Smaply, Miro for journey mapping Knowledge of Lean, Six Sigma, or similar methodologies Strong analytical and data interpretation skills Excellent communication and presentation abilities Experience with CX tools and CRM systems Problem-solving mindset with attention to detail Ability to manage multiple projects and collaborate cross-functionally Qualification : Bachelors degree in Business, Marketing, UX Design, or related field

Manager Client Services GetThere Support Team Location: Bengaluru, Karnataka, India Employment Type: Full-time About Serko Serko is a leading global technology platform revolutionizing business travel and expense management. We connect passionate travelers and technologists through the world s premier business travel marketplace. As an equal opportunity employer, we celebrate diversity and inclusion, fostering an authentic and collaborative workplace culture. Join us as we expand our footprint in India and transform corporate travel with innovative solutions. Position Overview: Manager Client Services GetThere Platform Serko is hiring an experienced Application Manager to lead our Bengaluru-based support team for GetThere, a multi-GDS (Global Distribution System) online booking tool trusted by thousands of corporate clients worldwide. This role combines hands-on case management with strategic team leadership to ensure exceptional customer support and operational excellence. Key Responsibilities Lead & Mentor Support Team: Manage and develop the Bangalore-based GetThere customer support team, ensuring efficient resolution of day-to-day client cases. Case Management: Personally handle complex customer issues, delivering timely and high-quality support solutions. Process Improvement: Design and implement optimized support workflows to enhance team productivity and customer satisfaction. Cross-functional Collaboration: Coordinate with global teams to align on support strategies and share industry best practices. Reporting & Analytics: Track key support metrics and prepare detailed reports to guide leadership decisions. Required Skills & Qualifications Proven experience managing application support teams, ideally in the travel technology or SaaS sectors. Strong knowledge of travel industry GDS platforms such as Sabre, Amadeus, and Travelport. Proficiency in Microsoft Office Suite (Outlook, Word, Excel). Exceptional problem-solving skills with the ability to perform under pressure. Excellent communication and leadership capabilities. Bachelor s degree in Information Technology, Business, or a related field. Competitive Salary & Benefits: Attractive base pay with medical benefits and discretionary incentives linked to individual and company performance. Career Growth: Access to dedicated learning & development platforms and opportunities to shape your career path. Flexible Work Policy: Supportive work environment promoting work-life balance. Innovative Culture: Collaborate with engaged teams driven to deliver impactful, high-quality business travel solutions. Apply today to join Serko s fast-growing Bengaluru hub and be part of the future of global business travel technology! Qualification : Bachelors degree in Information Technology, Business, or a related field.

Senior Salesforce Developer Location: Bangalore, India About MaxVal Founded in 2004, MaxVal is a pioneer in IP services, emphasizing efficiency, cost-effectiveness, and continuous improvement. We leverage technology to enhance our service delivery and have developed proprietary internal applications that evolved into flagship products. Serving over 600 clients globally, MaxVal combines deep IP expertise with cutting-edge tech solutions, employing 725+ professionals passionate about innovation and customer success. Job Overview MaxVal is seeking a proactive Senior Salesforce Developer to join the Product Implementation team. You will play a key role in designing and enhancing Symphony, our Intellectual Property Management Software (IPMS) built on Salesforce, catering to high-profile clients. The role involves collaborating with distributed teams, ensuring adherence to best practices, managing deployments, and mentoring team members. Key Responsibilities Collaborate with customers, business units, and product managers to design and develop new Salesforce product features. Engage in solution architecture discussions to propose effective, scalable solutions. Lead technical discussions on customization vs. configuration decisions. Document design specs, architecture, APIs, and custom objects. Manage and lead a Salesforce development team, including offshore resources, in an Agile environment. Develop custom Salesforce functionality using Apex, Visualforce, Lightning, SOQL, REST/SOAP APIs. Ensure compliance with Salesforce governor limits and best practices. Design and implement integrations between Salesforce and other systems. Apply best practices in master data management on the Force.com platform. Lead sprint reviews to gather stakeholder feedback. Drive improvements in DevOps and deployment workflows. Troubleshoot complex support issues and implement robust solutions. Mentor junior developers and perform code/design reviews. Requirements Education & Experience: Bachelor s or Master s in Computer Science or related field, or equivalent experience. 5+ years hands-on Salesforce Force.com development experience. Proven expertise with Visualforce, Apex, Salesforce Lightning, SOQL. Experience in building and integrating REST or SOAP APIs. Experience delivering enterprise-grade Force.com applications. Technical Skills: Deep understanding of Salesforce platform products and ecosystem. Strong grasp of SDLC: coding standards, reviews, source control, testing, deployment. Experience with SSJS, SQL, Node.js, and Salesforce Administration. Preferred Certifications: Salesforce Platform Developer Salesforce Platform App Builder Force.com Advanced Development Certifications Qualification : Bachelors or Masters in Computer Science or related field, or equivalent experience.

Director Customer Support Location: Bangalore, India About MaxVal Since 2004, MaxVal has been a pioneer in IP services, focusing on efficiency, cost-effectiveness, and continuous improvement through metrics-driven processes. We were early adopters of tech-enabled IP solutions and now serve over 600 clients worldwide. With a team of 725+ IP and technology experts, MaxVal continuously innovates to deliver outstanding customer and employee success. Job Summary We are seeking a dynamic and experienced Director/Senior Director of Customer Support to lead our dedicated support team. This role is critical in driving exceptional customer experiences post-production, managing issue resolution, system performance, escalations, and customer satisfaction. You will also develop and implement proactive customer engagement strategies to nurture long-term, trusted relationships with key clients. Key Responsibilities Leadership and Team Management Lead, mentor, and develop a high-performing customer support team. Establish and refine support processes and best practices. Ensure achievement of performance metrics and SLAs. Collaborate with leadership to align customer support strategies with business goals. Foster a culture of innovation and continuous improvement by evaluating new tools and methodologies. Customer Support Operations Oversee timely resolution of customer issues and service requests. Act as the escalation point for complex and critical issues. Manage escalated tickets and ensure professional handling of client concerns. Implement Root Cause Analysis (RCA) to prevent recurring problems. Maintain high customer satisfaction through prompt and effective support. Customer Engagement Conduct regular customer meetings to monitor system health and gather feedback. Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with clients. Identify potential risks and improvement opportunities proactively. Build and sustain strong relationships with key stakeholders. Operational Excellence Define and monitor KPIs to measure support team performance. Continuously optimize support workflows and processes. Partner with Product, Sales, and Implementation teams for seamless customer journeys. Manage post-production support transitions efficiently. Implement and maintain support and development tools (e.g., JIRA, automation tools). Ensure compliance with data security standards and internal policies. Strategic Planning Develop and execute long-term strategies for customer support aligned with MaxVal s vision. Stay informed on industry trends and best practices to enhance support capabilities. Provide actionable insights to senior management based on customer feedback and support metrics. Requirements Bachelor s degree in Computer Science, IT, or related field; advanced degree preferred. Minimum 10 years of experience in customer support or related fields in technology companies. At least 5 years in leadership roles managing customer support teams. Proven experience supporting software products and technology services; Salesforce experience is a plus. Strong understanding of Intellectual Property management solutions preferred. Exceptional leadership, communication, and interpersonal skills. Ability to manage multiple priorities in fast-paced environments. Strong analytical and problem-solving skills. Customer-centric mindset dedicated to delivering excellent service. Qualification : Bachelors degree in Computer Science, IT, or related field; advanced degree preferred.

Quoting Analyst II Renewals & Revenue Operations Location: Bangalore, India Shift Timing: 5:30 PM 2:30 AM IST Job Type: Full-Time | Global Renewals Team | Quote-to-Cash About the Role Rubrik is seeking a detail-oriented and analytical Quoting Analyst II to join our Global Renewals Operations team. In this role, you will support the timely and accurate creation of renewal quotes for our existing customer base, working closely with Renewals Representatives, Sales Operations, and other cross-functional teams. Your focus will be to streamline quoting processes, enhance contract alignment, and drive data accuracy to improve revenue predictability and retention. You will manage a high-volume quoting pipeline, contribute to quote validation, and provide insights on upgrade, refresh, and expansion opportunities. This is a mission-critical role where your precision and attention to detail directly impact Rubrik s recurring revenue performance. Key Responsibilities Partner with Renewals Reps to ensure all subscription renewal quotes are generated and delivered on time. Validate and ensure quote accuracy across SKUs, pricing, expiration dates, contractual terms, and upgrade details. Manage and monitor a pipeline of upcoming renewals and prepare corresponding quoting packages. Identify opportunities for refreshes, product flips, or upgrades early in the renewal lifecycle. Review changes in installed base and validate updates executed by Sales and Account Management teams. Work with Salesforce CRM and reporting tools to maintain clean, actionable data. Analyze large datasets to deliver actionable insights related to customer retention, product adoption, and renewal expansion. Collaborate with cross-functional teams to resolve discrepancies and improve overall quote-to-cash efficiency. Support the standardization of quoting workflows to enhance team scalability and consistency. Required Skills & Qualifications 3 8 years of experience in Renewals Operations, Revenue Operations, or Quote-to-Cash (QTC) processes. Strong working knowledge of Salesforce CRM and quoting tools (e.g., CPQ platforms). Excellent organizational skills with the ability to prioritize and multitask in a high-volume environment. Strong analytical and data interpretation skills with attention to detail. Effective written and verbal communication skills to interact with both internal teams and external stakeholders. Experience with installed base or inventory management is a plus. Ability to work independently, manage deadlines, and drive process improvements proactively. Bachelor s degree in Business, Finance, Operations, or a related field preferred. Preferred Competencies Understanding of SaaS renewal cycles, subscription billing, and contract management. Familiarity with B2B sales operations, customer lifecycle management, and forecasting methodologies. Experience in a fast-paced technology environment or global support function. At Rubrik (NYSE: RBRK), our mission is to secure the world s data. Through Zero Trust Data Security and Rubrik Security Cloud, we help enterprises defend against cyber threats, ensure data resilience, and guarantee business continuity across hybrid, SaaS, and multi-cloud environments. Be part of a team that's transforming how organizations protect their most valuable asset: data. Qualification : Bachelors degree in Business, Finance, Operations, or a related field preferred.

GenAI Engineer Location: Bangalore, India About the Team Rubrik s IT team is at the forefront of AI-powered transformation, focused on building intelligent automation and scalable data solutions to support the company s mission. As part of the newly established IT AI team, you ll help develop AI agents and workflows to unlock the full potential of generative AI in data engineering. About the Role We re seeking a GenAI Engineer to join our Data Engineering team, specializing in the development and deployment of AI agents and workflows powered by large language models (LLMs). You ll be responsible for integrating data sources, developing MCP clients/servers, and collaborating with cross-functional teams to drive GenAI adoption across the organization. Key Responsibilities Design and implement data integrations using MCP protocols or traditional data extraction methods Build scalable data pipelines for GenAI model training and deployment using tools like Snowflake Cortex, Gemini Agentspace, and Databricks LLM (Mosaic AI, RAG, Model Serving) Ensure high standards of data quality, integrity, and scalability for both structured and unstructured AI workloads Collaborate with business, data engineering, and application development teams to create AI-enabled products Integrate pipelines into existing infrastructure for seamless data flow and analytics Support high-quality data products tailored for AI and machine learning workflows Required Experience 1+ years building AI Agents or working with platforms like Snowflake Cortex, Gemini Agentspace, or similar open-source frameworks 3+ years in data engineering with a focus on AI/ML workloads 5+ years in data analytics using Snowflake or Databricks Strong programming skills in Python, Java, or Scala Familiarity with data storage, APIs, and cloud configurations Experience with data governance and scalable system design Solid understanding of LLMs, transformers, and frameworks such as LangChain Strong analytical and problem-solving skills in a dynamic environment Preferred Qualifications Proven experience building AI Agents and agentic workflows Understanding of MCP and Agent2Agent protocols Knowledge of generative model architectures and applications in data engineering Familiarity with data security and governance best practices in GenAI Experience with Agile methodologies and tools such as Jira and GitHub Join Us in Securing the World s Data Rubrik (NYSE: RBRK) is committed to delivering Zero Trust Data Security. Our ML-powered platform protects data across enterprise, cloud, and SaaS applications, helping organizations stay resilient against cyberattacks and disruptions.

Support Engineer II Salesforce Location: Bangalore, India Team: Enterprise Applications About the Team Rubrik s Enterprise Applications team supports critical business processes across the organization by managing key SaaS platforms such as Salesforce, NetSuite, Workday, Coupa, Snowflake, and others. Their goal is to enhance scalability, system efficiency, and user experience while enabling business growth. Role Overview As Support Engineer II Salesforce, you ll be the key escalation point and hands-on technical expert supporting Salesforce functions across Sales, Marketing, Channel, and Admin modules. You ll resolve complex issues, guide enhancements, and ensure Salesforce aligns with organizational goals and compliance standards. Key Responsibilities Salesforce Support & Issue Resolution Act as the primary escalation point for Salesforce issues in Sales, Marketing, Channel, and Admin. Diagnose and troubleshoot complex problems (data issues, access, automations, integrations). Collaborate with developers, integrators, and DevOps to resolve cross-functional issues. Enhancements & Change Management Manage minor enhancements, change requests, and bug fixes. Coordinate deployment with admins, release managers, and business teams. Create documentation and training materials for end users. Governance, Compliance, & Performance Enforce data governance, access control, and security standards. Support SOX, GDPR, and other compliance through audits and documentation. Monitor and improve Salesforce system performance and scalability. What You ll Need Required Experience 5 7 years of Salesforce experience. Strong understanding of Sales Cloud, Marketing Cloud (or Pardot), Partner Portals, Admin Tools. Salesforce Administrator certification required. Proven ability to troubleshoot complex issues (Apex, Flows, Workflows, Reports, Validation Rules). Preferred Skills Experience with Service Cloud and Case Management. Familiarity with integration tools like MuleSoft, Zapier, and marketing automation platforms. Additional Salesforce certifications (e.g., Marketing Cloud Email Specialist) are a plus. Core Competencies Strong strategic thinking and solution alignment with business goals. High attention to detail, quality focus, and ownership mindset. Strong communication and stakeholder engagement skills. Ability to manage multiple priorities in fast-paced, cross-functional environments. Customer-centric, problem-solving approach. Rubrik is a leader in Zero Trust Data Security , helping enterprises protect, monitor, and recover their critical data from cyberattacks and disruptions. You ll be part of a forward-thinking team working with cutting-edge tech in a collaborative and impactful environment.

Job Title: Operations Analyst Location: Bengaluru, India Company: ShopUp About ShopUp ShopUp is Bangladesh s leading full-stack B2B commerce platform for small businesses. With a mission to empower underserved retailers through technology, logistics, and financial services, ShopUp builds end-to-end infrastructure to solve core supply chain problems. Our India-based tech and data teams play a critical role in scaling intelligent, data-driven solutions across our platform. Role Overview We are looking for a performance-driven Operations Analyst to join our Bengaluru team. The ideal candidate will have a strong foundation in data analytics, a clear understanding of B2B commerce and logistics models, and the ability to drive cross-functional collaboration using insights derived from operational metrics. Key Responsibilities Analyze end-to-end operational data to identify bottlenecks, inefficiencies, and opportunities for optimization. Define and monitor operational KPIs; create dashboards that track performance across functions and geographies. Collaborate closely with finance, business, and tech/product teams to align operations with strategic business goals. Quantify the financial impact of inefficiencies and support data-driven decision-making for process improvements. Partner with product and operations teams to develop and refine SOPs to streamline workflows. Support the execution and tracking of operational enhancement projects through data and insights. Prepare regular performance dashboards and reports for senior leadership and key stakeholders. Qualifications Education: Bachelor s degree in Engineering, Data Science, Economics, or a related field. Experience: 3 5 years of relevant experience in operations, logistics, or business analysis, preferably in a B2B commerce or supply chain-focused organization. Key Skills Strong data analysis and problem-solving skills; ability to perform root cause analysis (RCA) and recommend actionable solutions. Proficiency in SQL (MS SQL, PostgreSQL, or MongoDB) for advanced queries and data extraction. Expertise in Excel/Google Sheets with experience in complex data modeling. Experience with BI and dashboarding tools (e.g., Power BI, Tableau, Looker Studio). Working knowledge of Python, R, or Go for data manipulation is a plus. Familiarity with ERP/CRM workflows and systems. Experience with project management tools (e.g., JIRA, Trello, Asana). Strong interpersonal and communication skills, with an ability to work cross-functionally and present insights to non-technical stakeholders. Be part of a fast-growing tech-first company solving real-world problems in emerging markets. Work alongside a talented and mission-driven team across India and Bangladesh. Enjoy a collaborative work culture with autonomy, growth opportunities, and continuous learning.

Principal Systems Development Engineer Thermal Controls Location: Bengaluru, India Team: Systems Development Engineering Company: Dell Technologies Role Overview As a Principal Systems Development Engineer specializing in Thermal Controls, you ll lead the design and validation of advanced cooling algorithms for Dell s server products, especially those geared towards AI, HPC, and enterprise applications. Your role bridges hardware, firmware, and software to deliver efficient, reliable thermal management systems and uncover innovation opportunities. Key Responsibilities Design, document, implement, and validate thermal control algorithms in collaboration with Dell s global systems management software and thermal teams. Debug and validate thermal control features on live server hardware. Set up and operate servers with varying configurations to test thermal control functionality. Diagnose and route field issues, contributing to resolution strategies. Develop or enhance automation tools to support thermal design and validation workflows. Essential Requirements 5+ years of industry experience in: Mechatronics Thermal controls Electronics cooling Hardware/firmware debugging Strong programming skills in Python, C, or similar languages. Familiarity with server systems: BIOS, CPLD, BMC, device drivers. Proficiency in Linux OS and strong understanding of general OS principles. Excellent debugging, problem-solving, and communication skills. Desirable Qualifications Bachelor s or Master s degree in: Computer Engineering Mechanical Engineering with a focus on controls or mechatronics Experience designing and implementing electronic cooling solutions (hardware to firmware). Proficiency with CAD tools (especially CREO) for mechanical and thermal design. You ll work on thermal control systems that enable the latest in AI and high-performance computing, shaping the future of Dell s data center and server technologies. Dell s engineering culture offers hands-on collaboration, career development, and the opportunity to lead innovations at the intersection of hardware, firmware, and software.

Analyst, Client Support Location: Bengaluru, Karnataka Team: Fund Accounting About this Role As a Client Support Analyst, you will be an integral part of a high-impact team dedicated to delivering exceptional service to our clients. Your responsibilities will include managing client inboxes, downloading key financial documents, updating team trackers, and providing timely status updates to internal stakeholders. You will ensure the timely completion of workflow tickets in line with client and internal SLAs/KPIs. Interaction with third parties will be necessary to establish access and obtain essential financial reporting for downstream processes. Additionally, you will collaborate with internal teams to efficiently manage deliverables and continuously enhance the client experience. This role offers the opportunity to build a rewarding career in a forward-thinking organization. By consistently meeting Key Performance Indicators, you will unlock opportunities for professional development and career growth. What You ll Be Doing Monitor the organization s Client Support workflow system (JIRA) daily, applying appropriate actions for each ticket per agreed procedures and service level terms. Communicate proactively with internal team members to provide project status updates and flag potential roadblocks. Accurately track requests received via Client Support and Client Relations inboxes. Retrieve vital documentation from Fund Manager Web Portals. Maintain up-to-date Fund Manager contact details within internal systems. Ensure the quality and integrity of data within internal systems. Follow standard communication procedures to obtain key information from external parties (General Partners). What You ll Bring to Us Proficiency with Microsoft Office Suite (Outlook, Word, Excel, etc.). 1-2 years of experience in an administrative or client support role preferred but not mandatory. Experience with JIRA or similar ticketing software, and familiarity with online document databases is a plus. Ability to work effectively under pressure, meeting deadlines in a fast-paced, complex environment across multiple time zones. Strong organizational and communication skills, demonstrated through real-time ticket and tracker updates and timely collaboration with key stakeholders. Excellent written and verbal communication skills in English. Proactive workload management, anticipating future tasks, supporting team members, and collaborating with team leads during busy periods. Our Benefits We offer a broad range of benefits to keep you energized and inspired, including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) so you can relax, recharge, and be there for those who matter most. Our Hybrid Work Model BlackRock s hybrid work model fosters collaboration and mentorship while supporting flexibility. Employees typically work at least 4 days per week in the office, with the option to work from home 1 day per week. Some teams may require additional in-office days due to specific responsibilities. This model enhances impactful in-person moments aligned with our commitment to performance and innovation and accelerates learning and onboarding for new employees. About BlackRock At BlackRock, our mission is to help more people achieve financial well-being. Our clients rely on investments that support retirement, education, homeownership, and entrepreneurship. Their investments also strengthen the global economy by supporting businesses, financing infrastructure, and driving innovation. This mission is only possible through our greatest investment our employees. We are dedicated to creating an environment where colleagues feel welcomed, valued, and supported through networks, benefits, and development opportunities to help you thrive.

Position: Senior Data Scientist Location: Bangalore Employment Type: Full-time Experience Required: 5 to 7 years Purpose of the Position: The Senior Data Scientist will play a key role in designing, developing, and implementing machine learning models and algorithms to solve complex business problems. The role involves collaborating with data scientists, software engineers, and business stakeholders to deliver scalable, efficient machine learning solutions that drive innovation and improve business outcomes. Key Responsibilities: Model Development and Optimization: Develop, train, and optimize machine learning models to meet business objectives. Ensure models are accurate, efficient, and scalable. Data Pipeline and Infrastructure: Design and maintain robust data pipelines to support machine learning workflows. Ensure data quality and integrity throughout the data lifecycle. Deployment and Monitoring: Deploy machine learning models into production. Monitor model performance and implement improvements as needed. Collaboration and Communication: Work with cross-functional teams to understand business requirements and translate them into technical solutions. Communicate complex technical concepts to non-technical stakeholders. Research and Innovation: Stay up to date with the latest advancements in machine learning and AI. Experiment with new techniques and technologies to enhance the organization's capabilities. Essential Skills: Machine Learning Frameworks: Experience with ML frameworks such as TensorFlow, PyTorch, and Scikit-learn. Programming Languages: Strong skills in Python and R. Data Processing: Experience with tools like Pandas, NumPy, and Spark. Model Deployment: Experience with Docker, Kubernetes, MLflow, and FastAPI. Databases: Strong experience in databases like Snowflake, MongoDB, and Cosmo DB. Statistical Analysis: Strong foundation in statistics and probability. Model Management: Experience establishing model management, monitoring, support, and maintenance frameworks. ML Lifecycle: Experience setting up ML lifecycle processes and governance policies, as well as providing L0, L1, and L2 support. Desired Skills: Deep Learning: Familiarity with deep learning frameworks like TensorFlow or PyTorch. Natural Language Processing (NLP): Understanding of NLP techniques and applications. Cloud Computing: Experience with cloud platforms like AWS, Azure, or Google Cloud. Big Data Technologies: Knowledge of big data technologies such as Hive, Pig, or Cassandra. Software Engineering: Proficiency in software development and version control systems like Git. Qualifications: Education: Master's degree or Ph.D. in Computer Science, Data Science, Statistics, Mathematics, or a related field. Experience: Over 5 years of experience in machine learning, with a proven track record of developing and deploying models. Certifications: Relevant certifications in machine learning or data science are a plus. Key Qualities: Analytical Thinking: Strong analytical and problem-solving skills. Communication: Excellent verbal and written communication skills. Team Player: Ability to work effectively in a collaborative team environment. Adaptability: Flexibility to adapt to changing business needs and technologies. Innovation: A proactive approach to exploring new ideas and technologies. Apply now to join our dynamic team and lead innovation through machine learning and AI! Qualification : Master's degree or Ph.D. in Computer Science, Data Science, Statistics, Mathematics, or a related field.

Infrastructure Specialist Cloud Application Operations Location: Bangalore, Karnataka, India Job Type: Full-Time Experience Level: Mid to Senior-Level Industry: IT Consulting / Cloud Infrastructure Company: IBM Consulting Client Innovation Center Introduction: At IBM Consulting, your career is powered by collaboration, innovation, and the opportunity to work with visionary clients across industries. You'll be part of a global team committed to driving transformation across hybrid cloud and AI. Backed by our cutting-edge technology and strong ecosystem of strategic partners, you'll help shape the future of cloud operations. In this role, you will be based out of one of our IBM Client Innovation Centers in Bangalore, delivering localized skills and deep technical expertise to clients in both the public and private sectors. Your work will help clients adopt next-gen technologies and innovate faster. Your Role & Responsibilities: Provide technical operations support for cloud-based applications, middleware, DevOps processes, security systems, and infrastructure components. Manage Application ID provisioning and access control in accordance with client standards. Enable infrastructure elasticity by implementing auto-scaling mechanisms to optimize resources based on business needs. Collaborate with global teams to ensure seamless incident management, change control, and service delivery. Share expertise and assist in training peers on technical and procedural workflows. Support business continuity by managing Disaster Recovery (DR) protocols and executing manual failovers when needed. Prepare and present daily, weekly, and monthly integrated service management reports summarizing infrastructure health and operations. Required Skills & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. Strong communication, collaboration, and teamwork skills. Experience working in technical support or cloud operations environments. Familiarity with application support, DevOps workflows, middleware, and security in cloud ecosystems. Ability to train team members on both procedural and technical topics. Preferred Qualifications: Master s degree in a relevant field is a plus. In-depth understanding of Platform-as-a-Service (PaaS) environments, high availability (HA) infrastructures, and load balancer configurations. Experience with service reporting, performance monitoring tools, and integrated ITSM frameworks. Be a part of a global innovation leader. Work on challenging and impactful projects that influence industries. Collaborate in a culture of growth, continuous learning, and mentorship. Enjoy a dynamic work environment with a strong emphasis on client success and personal development. Apply now and become part of IBM s journey to reshape the future of infrastructure and application support. Qualification : Bachelor's degree in Computer Science, Information Technology, or a related field.

Job Title: Zoho Developer Location: Rajkot, Gujarat, India Roles and Responsibilities: Zoho Customization Specialist: Customizing Zoho products (CRM, Creator, Books, Projects, etc.) to align with business needs. Creating and modifying workflows, layouts, and fields in Zoho applications. Zoho Integrator: Integrating Zoho products with third-party applications using APIs. Setting up and managing seamless data flows between systems. Application Developer: Building custom applications using Zoho Creator. Developing automation scripts and workflows using Deluge (Zoho's scripting language). Support Analyst: Troubleshooting issues in Zoho products and implementing fixes. Providing technical support to end users. Business Analyst: Collaborating with stakeholders to gather requirements and understand business processes. Translating business needs into Zoho configurations and customizations. Data Manager: Handling data migration to or from Zoho applications. Ensuring data integrity and security during system updates and changes. Qualifications: Bachelor's degree in Business, Information Technology, or a related field. Proven experience with Zoho CRM and Zoho Creator. Strong understanding of CRM best practices and data management. Proficiency in scripting (Deluge, if applicable) and integration techniques. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Preferred Skills: Experience in project management or agile methodologies. Familiarity with other Zoho products (e.g., Zoho Books, Zoho Projects). Certifications in Zoho CRM or Creator are a plus. Education: Bachelor's (Required) Qualification : Bachelor's degree in Business, Information Technology, or a related field.