System Administrator Jobs in Kolkata

C++ Developer Senior Software Engineer Location: Kolkata Department: Engineering Experience: 4 6 years Employment Type: Full-time About Videonetics Videonetics is a global innovator in AI-powered video computing solutions, delivering intelligent video management, analytics, and security systems across industries. Our mission is to make the world smarter and safer through cutting-edge technology. Who You ll Work With You will join the core engineering team, developing high-performance, scalable systems for video surveillance, video analytics, and platform services. Collaborating with system architects, media pipeline developers, and AI engineers, you will design advanced C++ modules optimized for x64 architectures, integrating GPU and CPU acceleration. What You ll Do Design and implement high-performance C++ modules for video capture, streaming, encoding, and decoding. Develop optimized components for real-time analytics, computer vision, and media pipeline control. Work with hardware acceleration (GPU, Intel OpenVINO, CUDA) and low-level system APIs. Participate in performance tuning, multithreaded development, and debugging across platforms. Collaborate on integration with AI models, media servers, and video storage subsystems. Key Responsibilities Develop and maintain C++ code for core video surveillance and analytics systems. Implement support for video streaming protocols (RTSP, RTP, RTMP) and codecs (H.264, H.265, MJPEG). Optimize video I/O, buffering, synchronization, and hardware acceleration. Work on multi-platform deployment (Linux, Windows) using modern CMake and cross-compilation toolchains. Handle system-level diagnostics, memory management, and crash recovery. Participate in peer code reviews and maintain coding standards and documentation. 4 6 years of hands-on experience in modern C++ (C++11/14/17). Strong background in multithreading, STL, and system programming. Experience with GStreamer, FFmpeg, OpenCV, or custom media pipelines. Proficiency with debugging tools such as GDB, Valgrind, and profilers. Familiarity with GPU programming (CUDA/OpenCL) or Intel OpenVINO is a plus. Experience in cross-platform development, especially on Linux. Knowledge of IPC, socket programming, and real-time systems is desirable. Why Join Videonetics Work at the forefront of AI-driven video computing. Collaborate with top-tier partners and industry leaders. Competitive salary, performance incentives, and professional growth opportunities. Contribute to products that enhance safety, efficiency, and sustainability, making a meaningful impact. If you are passionate about building innovative, high-performance video computing products, join us and be part of Videonetics growth journey!

Job Title: Senior System Administrator Location: Kolkata Employment Type: Full-time Experience: 5-8 years Salary: INR 6 - 10 LPA Notice Period: 1-2 weeks / Immediate Job Overview: We are seeking a seasoned Senior IT End User Support Specialist to provide advanced technical assistance, troubleshoot complex issues, and ensure smooth IT operations. This role includes mentoring junior staff, supporting infrastructure projects, and optimizing IT system performance to enhance user productivity. Key Responsibilities: Technical Support: Provide expert-level support for hardware, software, networks, and systems across Windows, macOS, and mobile platforms Troubleshoot and resolve complex end-user issues involving desktops, laptops, mobile devices, and printers Assist with device configuration, deployment, and maintenance System Administration: Manage user accounts, permissions, and security policies in Active Directory, Office 365, and enterprise applications Administer network devices, VPNs, and virtual environments such as VMware and Hyper-V Maintain system configurations and ensure compliance with company standards Incident and Problem Management: Serve as escalation point for critical support issues and collaborate with IT teams to resolve incidents Document problems and resolutions accurately in helpdesk systems Identify recurring issues and implement preventive solutions Project Involvement: Collaborate on IT infrastructure projects like upgrades, migrations, and hardware refreshes Assist in software rollouts, including testing, deployment, and user training Mentorship and Training: Mentor junior support staff and foster their technical growth Develop and conduct training sessions on IT best practices and new systems Required Qualifications: Bachelor s degree in IT, Computer Science, or related field, or equivalent experience 5+ years of IT support experience with a strong focus on end-user support Advanced knowledge of Windows, macOS, Microsoft Office 365, and enterprise apps Proficient in network troubleshooting (TCP/IP, DNS, DHCP, VPN) Experience with Active Directory, Group Policy, and remote management tools Familiarity with ITIL processes for incident and problem management Experience with virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS) is a plus Skills and Competencies: Strong problem-solving and critical thinking under pressure Excellent communication, able to explain technical info to non-technical users Ability to multitask and prioritize effectively Detail-oriented and organized Proactive in issue identification and resolution Preferred Certifications: CompTIA A+, Network+, Security+ Microsoft Certified: Modern Desktop Administrator ITIL Foundation VMware or other relevant certifications Work Environment: Fast-paced office with occasional after-hours/weekend support for critical issues Collaborative team environment with opportunities for independent work Benefits: Competitive salary with performance incentives Health, dental, and vision insurance Professional development and certification opportunities Retirement savings plan Qualification : Bachelors degree in IT, Computer Science, or related field, or equivalent experience

Senior Solution Architect Location: Kolkata, India Experience: 6+ Years Employment Type: Full-time Role Overview: We are seeking a highly experienced Senior Solution Architect to lead the design and implementation of scalable, secure, and efficient architecture solutions. Based in Kolkata, you will work closely with stakeholders, product owners, and development teams to deliver innovative solutions that meet business needs and technical requirements. Your expertise will drive technical excellence, risk management, and continuous improvement throughout the project lifecycle. Key Responsibilities: 1. Requirements Analysis & Solution Design Analyze business and technical requirements to design scalable, secure, and reusable architecture solutions. Recommend optimal technology stacks and design patterns to ensure cost-effectiveness and scalability. Leverage reusable components and past experience to accelerate development timelines. Collaborate with stakeholders and teams to validate and refine requirements. Provide detailed architectural diagrams and effort estimations to support project planning. 2. Technical Leadership Mentor development teams by promoting best practices and fostering innovation. Guide technical decisions to align architecture with business objectives. Solve complex technical challenges with innovative, efficient solutions. Lead workshops, code reviews, and knowledge-sharing sessions to enhance team capabilities. Ensure compliance with development standards, performance metrics, and security best practices. 3. Risk Management Identify architectural and operational risks early and define mitigation strategies. Monitor system performance and scalability; address bottlenecks proactively. Implement disaster recovery and failover strategies for high availability. Assess third-party integrations and security threats, ensuring regulatory compliance. 4. Project Delivery Ensure adherence to architectural guidelines and coding standards during development. Conduct code reviews and optimize performance to maintain software quality. Implement security, compliance, and data privacy measures. Track code reuse and optimize development efficiency. Collaborate with QA, DevOps, and system admins for smooth deployment and monitoring. 5. Innovation & Continuous Improvement Stay abreast of emerging technologies, frameworks, and cloud-native solutions. Promote continuous learning and improvement culture within teams. Automate workflows, CI/CD pipelines, and infrastructure to boost reliability and efficiency. Identify opportunities to streamline development, improve performance, and enhance productivity. Required Skills & Experience: Technical Expertise: Frontend: React.js, Next.js (preferred), Vue.js Backend: Laravel, Express.js, Django (preferred) Mobile: React Native Databases: MySQL, PostgreSQL, MongoDB, Firebase Cloud: AWS, Azure, Google Cloud (GCP), Serverless Computing DevOps & CI/CD: Jenkins, GitHub Actions, Bitbucket Pipelines, Docker, Kubernetes, Terraform Security: OWASP practices, data encryption, access control Soft Skills: Strong analytical and problem-solving skills Excellent communication and stakeholder management abilities Collaborative mindset across development, product, and business teams Proven ability to lead multiple projects simultaneously while maintaining quality Preferred Qualifications: Bachelor s or Master s degree in Computer Science, Software Engineering, or related field Cloud certifications such as AWS Solutions Architect, Azure Architect, or Google Cloud Professional Architect Experience with enterprise architecture, microservices, and event-driven systems Familiarity with Agile/Scrum methodologies Qualification : Bachelors or Masters degree in Computer Science, Software Engineering, or related field

Position Title: DevOps Engineer Location: Kolkata, India Category: Software Developer Jobs Employment Type: Full-Time Seniority Level: Senior Experience Required: Minimum 5 years (in relevant technologies) Job Description We are seeking a highly skilled DevOps Engineer with proven expertise in AWS and familiarity with Azure. You will play a critical role in managing and optimizing cloud infrastructure for large-scale enterprise projects. Collaborating closely with software engineers, system administrators, and cross-functional teams, you will ensure seamless integration, continuous delivery, and scalability of enterprise applications. Strong communication skills and fluency in English are essential. Roles & Responsibilities Cloud Infrastructure Management: Design, implement, and maintain scalable, secure infrastructure on AWS supporting enterprise applications. Optimize for cost, performance, and security. Use infrastructure-as-code tools like Terraform and CloudFormation. CI/CD Pipelines: Develop, manage, and improve CI/CD pipelines with Jenkins, GitLab CI, AWS CodePipeline to enable smooth and reliable software releases. Automate deployments and testing to reduce manual effort. Monitoring & Logging: Implement monitoring and alerting using AWS CloudWatch, Prometheus, Grafana, and ELK Stack. Troubleshoot performance and security issues promptly. Set up dashboards to track system health. Security & Compliance: Enforce security best practices including IAM policies, encryption, vulnerability assessments, and compliance with standards like GDPR and HIPAA. Automate security-related processes. Automation & Scripting: Develop automation scripts (Python, Bash, Shell) for infrastructure management, deployments, and monitoring. Implement self-healing infrastructure to ensure high availability. Collaboration & Documentation: Work closely with development, IT, and security teams to ensure smooth integration and deployment workflows. Document infrastructure architecture, CI/CD pipelines, and operational procedures. Performance Tuning & Cost Optimization: Analyze cloud usage and implement cost-saving strategies. Optimize infrastructure performance and reduce latency for enterprise applications. Skills Required AWS (EC2, ELB, RDS, Lambda, VPC, ECS, EKS, S3) Jenkins, GitLab CI, AWS CodePipeline, Google Cloud Build Monitoring & Logging: AWS CloudWatch, Google Stackdriver, Prometheus, Grafana, ELK Stack Infrastructure as Code: Terraform, Ansible, CloudFormation Scripting: Python, Bash, Shell Version Control: Git Containerization: Docker, Kubernetes Cloud Platforms: AWS, Azure (preferred) Requirements Minimum 5 years in DevOps roles, with at least 2-3 years focused on AWS environments. Deep knowledge of AWS services including EC2, S3, RDS, VPC, Lambda, ECS, EKS, and Load Balancers. Strong skills in infrastructure automation using Terraform, Ansible, or CloudFormation. Expertise in CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI. Proficiency in scripting languages: Python, Bash, Shell. Experience with containerization technologies like Docker and orchestration with Kubernetes or ECS/EKS. Strong understanding of version control workflows using Git. Knowledge of cloud security best practices including IAM, encryption, and compliance. Familiarity with database management (DynamoDB, DocumentDB, RDS/Aurora) and cost management tools like AWS Budgets. Excellent troubleshooting and problem-solving skills under pressure. Bachelor s degree in any discipline, preferably Computer Science or related field. Preferred Skills & Qualifications Knowledge of Azure cloud services (Azure VMs, Blob Storage, AKS, Azure AD). Experience with serverless architectures like AWS Lambda and API Gateway. Familiarity with Agile software development methodologies. Certifications such as AWS Certified DevOps Engineer or AWS Solutions Architect are a plus. Flexible working arrangements. Competitive salary and benefits package. Medical and insurance coverage. Training and mentoring programs. Frequent team celebrations and social activities. Home office allowance. Paid leave benefits and retirement plans. Partial course funding for continued education. Team building events and activities. Qualification : Bachelors degree in any discipline, preferably Computer Science or related field.

Job Title: Linux Systems Engineer Location: Kolkata Job Description: We are looking for a Linux Systems Engineer to join our team in Kolkata! The ideal candidate should have strong experience with Linux operating systems administration, a Bachelor's Degree in a related field, and at least 2 years of relevant experience. Roles & Responsibilities: Strong communication skills, including fluency in English. Exceptional troubleshooting ability and problem-solving skills. Self-motivated and energetic team player with a strong work ethic and a cooperative attitude. Requirements: A Bachelor s or higher degree in a relevant field. Certification in relevant technologies is preferred. Strong experience with Linux operating systems. Ability to configure and maintain Linux systems and processes, including monitoring system health and performance to ensure high levels of availability, security, and performance. Excellent working knowledge of infrastructure technology, including WAN/LAN connectivity, routers, firewalls, and security. Experience providing application and field support. What We Offer You: Flexible Working Competitive Compensation Insurance Benefits Training & Mentoring Frequent Celebrations Home Office Allowance Paid Leave Benefits Retirement Benefits Partial Course Funding Team Building Activities Qualification : A Bachelor's or higher degree in a relevant field.

Job Title: Application Support Engineer Location: Kolkata Employment Type: Full-time Experience: 3+ years Salary: INR 6 - 10 LPA Notice Period: 30 Days Job Profile: Join a leading product-based MNC as an Application Support Engineer to monitor and manage functional support incidents for our production systems. You will be responsible for ensuring smooth operations, handling user queries, coordinating with development teams, and supporting release management. Key Responsibilities: Monitor and manage all functional support incidents, requests, and queries addressed to the Global Support Team in production Track alert emails and take timely action Follow defined process flows for incident and request management Handle user code registration requests and data provision tasks Perform primary analysis to respond to user queries and provide root cause analysis Liaise directly with users, development teams, and other stakeholders to resolve issues or gather information Coordinate release management activities, including tracking releases and data patches Send notifications to users regarding application restrictions during updates, maintenance, or program releases Maintain daily log sheets and ensure smooth shift hand-overs Document standard operating procedures and provide support during UAT and training sessions Adhere to process timelines and quality standards consistently Acquire and maintain knowledge of the international shipping industry and MOL-IT software applications, standards, and guidelines Perform additional tasks as assigned by superiors Preferred Skills & Qualifications: Bachelor s degree in Information Technology, Computer Science, or related field Minimum 3+ years of experience in functional application support Strong exposure to SQL and database query handling Excellent analytical and problem-solving skills Effective communication and coordination abilities Ability to work under pressure and manage multiple tasks simultaneously Qualification : Bachelors degree in Information Technology, Computer Science, or related field

Senior Quality Analyst Automation Testing Location: Kolkata, India Experience: 6+ Years (with a strong focus on Automation Testing) Employment Type: Full-time Role Overview: We are looking for a detail-oriented and experienced Senior Quality Analyst to lead both manual and automated testing initiatives for our software products. Based in Kolkata, this role involves collaborating closely with development, product, and UX teams to ensure the delivery of high-quality, secure, and user-friendly applications. Key Responsibilities: Design, develop, and execute comprehensive test plans and test cases for functional, regression, performance, and security testing. Conduct manual and automated testing using industry-standard tools. Identify, document, and track defects using issue-tracking tools such as JIRA or Bugzilla. Provide detailed test coverage reports, defect analysis, and overall application quality insights. Collaborate with developers and product managers to understand business and technical requirements. Perform regression testing to validate that new code changes don t impact existing functionality. Execute performance testing to ensure system scalability and responsiveness. Assess and test for security flaws, including validation of data security and database integrity. Provide feedback and suggestions to improve UI, UX, and overall application performance. Continuously enhance test processes, methodologies, and automation frameworks. Stay current with the latest industry trends, testing tools, and best practices. Skills & Qualifications: Education: Bachelor s degree in Computer Science, Engineering, or a related field. Experience: At least 6 years of experience in software testing, with a strong emphasis on automation. Proficiency in test automation tools like Selenium, TestNG, JUnit, or equivalent. Solid understanding of SDLC and testing methodologies (Agile/Scrum experience is a plus). Hands-on experience with issue-tracking tools (e.g., JIRA, Bugzilla). Familiarity with performance testing tools and concepts. Knowledge of data security standards and practices. Strong analytical and problem-solving abilities. High attention to detail with excellent documentation and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Position Title: Quality Assurance (QA) Engineer Location: Kolkata, India Category: PM & QA Employment Type: Full-Time Seniority Level: Senior Experience Required: Minimum 3 years (Automation and Manual Testing) Job Description We are seeking a meticulous and experienced Quality Assurance (QA) Engineer to ensure the quality, functionality, and performance of our enterprise software solutions. You will collaborate closely with cross-functional teams including developers, business analysts, and project managers to deliver high-quality software that aligns with client requirements and expectations. Roles & Responsibilities Test Planning: Design, develop, and execute detailed test plans, test cases, and test scripts based on project requirements and technical specs. Manual Testing: Perform manual testing across web, mobile, and other platforms to validate functionality, performance, and security. Automation Testing: Develop and maintain automated test scripts using Selenium, TestNG, Jenkins, or other automation frameworks. Defect Management: Identify, log, track, and work with developers to resolve defects and issues promptly. Regression Testing: Conduct regression testing to verify that new software releases don t negatively impact existing features. Performance Testing: Execute load and stress tests to assess application scalability and performance. Documentation & Reporting: Maintain detailed test documentation and provide regular status updates to stakeholders. Collaboration: Partner with developers, analysts, and project teams to understand requirements and deliver effective testing solutions. Skills Required Selenium Jenkins TestNG Manual Testing Automation Testing Performance Testing Version control systems (Git or similar) API Testing (Postman, RestAssured) Requirements Minimum 3 years of experience as a QA Engineer testing large-scale applications. Strong knowledge of QA methodologies, tools, and software development lifecycle (SDLC). Hands-on experience with automation testing tools such as Selenium, Jenkins, and TestNG. Solid expertise in both manual and automation testing. Experience with API testing using Postman or RestAssured. Proficient in writing clear, concise, and comprehensive test documentation. Strong understanding of Agile development methodologies. Excellent English communication and teamwork skills. Bachelor s degree in any discipline. Preferred Skills & Qualifications Experience with the Cucumber BDD framework. Familiarity with performance/load testing tools. Certifications such as ISTQB, Certified ScrumMaster, or equivalent. Experience working with CI/CD pipelines and tools like Jenkins, GitLab, etc. Exposure to cloud platforms like AWS or Azure. Experience in enterprise software and multi-team project environments. Familiarity with version control systems such as Git. Flexible working hours. Competitive salary and benefits. Medical and insurance coverage. Training and mentoring programs. Frequent team celebrations and events. Home office allowance. Paid leave and retirement benefits. Partial course funding for skill development. Team-building activities. Qualification : Bachelors degree in any discipline.

About the Company:On a mission to give people limitless access to the vast world of Entertainment, Cineverse s advanced, proprietary technology drives the distribution of over 70,000 premium films, series, and podcasts.From providing a complete streaming solution to some of the world s most recognizable brands, to super-serving our network of fan channels from direct ad sales partnerships to premium global content we offer more of the stories that move us, and technology that moves us forward. Industry leaders with a history of innovation, Cineverse is powering the future of Entertainment. Job Title: Technical LeadJob Summary:We are seeking a highly skilled and experienced Technical Lead to join our team. The ideal candidate will have a strong background in software development, excellent leadership skills, and the ability to guide a team of developers in building robust, scalable, and efficient applications. As a Technical Lead, you will play a crucial role in overseeing the development process, ensuring the delivery of high-quality software solutions, and driving technical innovation within the team.Key Responsibilities: Provide technical leadership and mentorship to a team of software developers. Guide the team in best practices, code reviews, and architectural decisions. Collaborate with project managers to define project scope, timelines, and deliverables. Ensure projects are completed on time and within budget. Design, develop, and implement software solutions. Make architectural decisions that ensure scalability, performance, and maintainability of applications. Maintain high standards of software quality within the team by establishing good practices and habits. Conduct code reviews and provide constructive feedback. Stay up to date with industry trends and emerging technologies. Identify opportunities for innovation and improvement within the development process. Work closely with cross-functional teams, including product managers, designers, and QA engineers, to deliver high-quality products. Ensure alignment of technical direction with business goals. Troubleshoot and resolve technical issues as they arise. Provide guidance and solutions to complex technical problems. Develop and implement the technical strategy for the team. Ensure alignment with the company s overall strategic goals. Evaluate and recommend tools, technologies, and processes to enhance productivity and quality. Collaborate with product management and other stakeholders to define and maintain the technical roadmap. Ensure that technical initiatives align with business objectives and prioritize work to achieve strategic goals.Qualifications: Education: Bachelor s degree in Computer Science, Software Engineering, or a related field. A master s degree is a plus. Experience: Minimum of 15 years of experience in software development, with a focus on specific technologies like Java, .NET, Python, etc. Proven experience in a technical leadership role, leading a team of developers. Strong proficiency in programming languages. Knowledge of software architecture, design patterns, and best practices. Experience with frameworks and cloud services. Excellent leadership and interpersonal skills. Ability to motivate and inspire a team to achieve high performance. Strong analytical and problem-solving skills. Ability to make decisions in a fast-paced environment. Communication Skills: Excellent written and verbal communication skills. Ability to convey complex technical concepts to non-technical stakeholders. Qualification : Bachelors degree in Computer Science, Software Engineering, or a related field. A masters degree is a plus.

As a Content Operations Specialist, you will be responsible for ensuring the smooth operation of our content management system. You will be responsible for managing and organizing the digital files including, but not limited to, video, audio, art, and captions that are received from various sources, validating third-party data, and ensuring that all digital content is ingested into our proprietary technology system accurately and efficiently. You will also be responsible for managing communication with clients and ensuring that all client requirements are met. Job Responsibilities: Receive, ingest, and deliver digital assets into Cineverse's proprietary technology system. Validate third-party data to ensure accuracy. Organize and manage incoming digital content, including metadata. Work with the operations team to ensure that all digital content is delivered on time. Distribute outbound materials to partners for digital content localization Working with existing scheduling and data entry systems, and assisting with migrating to new systems Collaborate with the technical/QC team to identify and solve any issues that may arise. Communicate with stakeholders effectively and professionally. Specific Knowledge Abilities and Skills: Excellent written, verbal communication and proofreading skills in English. 2-4 years of experience working in a team that centers on ingesting materials or streaming media metadata Ability to work independently and within a team environment. Experience working with content management systems (CMS) and digital asset management (DAM) systems Experience with scheduling systems, like Amagi. Proficient in Microsoft Office suite and other relevant software. and time management skills Ability to work in a fast-paced, high-volume environment with changing deadlines Ability to problem solve, communicate and work well with others, both within and outside of the department Flexibility to work occasional weekends & holidays If you are a self-starter who is passionate about the entertainment industry and has a desire to work in a dynamic and fast-paced environment, then this is the job for you. About the company: About the Company: On a mission to give people limitless access to the vast world of Entertainment, Cineverse s advanced, proprietary technology drives the distribution of over 70,000 premium films, series, and podcasts. From providing a complete streaming solution to some of the world s most recognizable brands to super-serving our network of fan channels from direct ad sales partnerships to premium global content we offer more of the stories that move us and technology that moves us forward. Industry leaders with a history of innovation, Cineverse is powering the future of Entertainment. For more than twenty years, Cineverse (NASDAQ: CIDM) has led the digital transformation of the entertainment industry. Today, Cineverse entertains hundreds of millions of consumers around the globe by providing premium content, streaming channels and end to end OTT platform services to the world s largest media, technology and retail companies. For more information, visit http://www.cineverse.com/. Cineverse continues to be a home for a diverse mix of enthusiast content all focused around a core mission of entertaining the world through a portfolio of fan-centric destinations. An innovator in the digital transformation of the entertainment industry for more than two decades, Cineverse s ultimate goal is to build destinations that immerse viewers in content they love. We would welcome you with, A top-grade application traversing multiple mobile platforms. A team of champions to work with. An open mind for new ideas and stratagems. A merry environment focused on creativity, growth and transformation. Top notch medical benefits for employee and family members along with accident coverage benefit for employees Flexible working environment Paid time off (PTO) such as sick days and vacation days

Job Title: CRM Executive Location: Kolkata Employment Type: Full-Time Experience: 1 3 years Qualification: Graduation & Above Preferred Industries: Stationery, FMCG About the Role We are looking for a proactive and detail-oriented CRM Executive who excels in active listening, clear communication, and relationship building. The ideal candidate will be patient, solution-driven, and adept at managing customer relationships to enhance engagement, retention, and overall satisfaction. Key Responsibilities Develop and implement effective CRM strategies aimed at increasing customer engagement and loyalty. Manage and maintain the company s CRM system, ensuring timely data entry, data cleansing, and segmentation. Analyze customer data and behavior to identify trends, insights, and opportunities for business improvement. Design and execute targeted marketing campaigns and communications to boost customer retention and upselling. Collaborate closely with sales, marketing, and other departments to ensure CRM initiatives align with overall business objectives. Ensure the accuracy and completeness of customer data within the CRM system. Conduct customer surveys and gather feedback to improve customer experience and satisfaction levels. Monitor and analyze customer interactions across various channels including email, social media, and chatbots. Key Skills & Competencies Excellent communication skills clear, concise, and empathetic. Strong relationship-building and problem-solving abilities. Proficiency in CRM software and data management. Analytical mindset with the ability to interpret customer data for actionable insights. Ability to work collaboratively in a cross-functional environment. Patience and customer-centric attitude. Qualification : Graduation & Above

Business Development Metals & Mining Location: Kolkata Experience: 7 8 years in Metals & Mining OR 2 3 years in related industries Education: Preferred: B.Sc (Chemical) / B.E. / B.Tech + MBA Job Description We are seeking a results-driven Business Development professional for our Metals & Mining division. The role involves managing the BD/Sales lifecycle, from lead generation to order closure and account management. The ideal candidate will have a strong background in business development within engineering consultancy or OEM companies, specifically in the metals or mining sectors. This role will also focus on client interfacing, sales presentations, and strategic market analysis to explore new opportunities while nurturing existing client relationships. Key Responsibilities Manage the complete BD/Sales lifecycle, including lead generation, sales presentations, client interaction, proposal preparation, and order closure. Prepare technical and commercial proposals tailored to client needs and project requirements. Build and maintain strong, long-term relationships with existing clients and identify opportunities to create new business. Continuously monitor and evaluate market opportunities and adjust strategies accordingly. Prepare sales presentations and communicate the value proposition of our services and solutions effectively to potential clients. Develop and implement strategies for business growth within the Metals and Mining sectors. Collaborate with internal teams to align technical capabilities and deliver customized solutions for clients. Maintain accurate records of all client interactions and sales activities in the CRM system. Required Skill Set Excellent written and verbal communication skills in English. Strong presentation skills with the ability to engage and influence decision-makers. Proven people handling skills with a customer-centric approach. Business development or presales experience in engineering consultancy or OEM companies. Exposure to business development in the Metals or Mining sectors. Experience working in a Steel/Aluminum Plant is a strong advantage, especially if transitioning from Engineering to Sales/Pre-Sales. Hands-on experience in Process Plants (Steel, Chemical, Aluminum, etc.). Familiarity with CRM tools and the ability to leverage them to track and manage sales pipelines. Preferred Education & Experience Education: B.Sc (Chemical), B.E. / B.Tech, and an MBA (preferred). Experience: 7 8 years in the Metals & Mining industry or 2 3 years in a related industry with a focus on business development or sales. If you are a motivated business development professional with expertise in the Metals & Mining sectors, we invite you to join our team and contribute to the growth of our business in this exciting industry. Qualification : B.Sc (Chemical) / B.E. / B.Tech + MBA

Position: Fire Fighting Engineer Department: Water, Gas & Utilities Location: Kolkata Job Overview We are seeking a skilled and experienced Fire Fighting Engineer to lead the design and engineering of fire protection systems across various industrial settings, including process plants, steel mills, and heavy industries. The ideal candidate will have in-depth expertise in fire fighting technologies and a proven track record in delivering detailed engineering solutions. Key Responsibilities Develop both basic and detailed engineering designs for a variety of fire fighting systems in process plants and heavy industrial sectors. Design and implement fire suppression systems, including Fire Hydrants, Medium and High-Volume Water Systems (MVWS & HVWS), and Sprinkler Systems. Work closely with vendors and suppliers to manage the complete engineering process, including the preparation of detailed Bill of Quantities (BOQ) and technical specifications. Ensure all systems comply with safety standards, codes, and regulations. Skills & Expertise Strong expertise in designing and implementing water-based, gas-based, foam, and other chemical fire fighting systems. Hands-on experience with Fire Hydrants, MVWS, HVWS, and Sprinkler system design and installation. Proven experience in vendor coordination and preparing comprehensive detailed engineering documents, including BOQ. Qualifications Education: B.E./B.Tech. in Mechanical or Chemical Engineering. Experience: 6-15 years of experience in fire protection engineering, particularly in process plants or heavy industries. Qualification : B.E./B.Tech. in Mechanical or Chemical Engineering

Job Title: HR Operational Excellence Analyst Role Overview: The HR Operational Excellence Analyst supports the implementation and enhancement of HR operational processes to drive efficiency and improve overall performance. This role involves process mapping, data analysis, identifying opportunities for improvement, and collaborating with cross-functional teams to support continuous improvement initiatives. The analyst also assists in developing and implementing HR operational excellence frameworks, tools, and methodologies. Key Responsibilities: Process Improvement & Optimization: Supports the documentation, mapping, and analysis of HR operational processes. Assists in identifying areas for process enhancement and efficiency improvements. Contributes to continuous improvement initiatives by recommending and implementing best practices. Data Analysis & Reporting: Collects and analyzes HR-related data to identify trends and improvement opportunities. Prepares reports and insights to support decision-making processes. Assists in monitoring key performance indicators (KPIs) and operational metrics. Collaboration & Stakeholder Engagement: Works closely with HR teams and other business functions to support process improvements. Engages with stakeholders to understand operational challenges and provide solutions. Supports cross-functional collaboration to drive operational excellence initiatives. Learning & Development: Gains experience in operational excellence methodologies, tools, and frameworks. Works within a team environment under the guidance of senior practitioners. Develops a strong understanding of HR operational processes and continuous improvement strategies. Required Skills & Competencies: Strong analytical and problem-solving skills. Basic knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus. Effective communication and collaboration skills. Ability to work in a team-oriented environment. Detail-oriented with a focus on accuracy and quality. This role provides a great opportunity for individuals looking to develop expertise in HR operational excellence while contributing to process improvements within the organization.

Job Title: Technical Business Analyst Location: Kolkata Job Description: We re looking for a Technical Business Analyst to join our team in Kolkata! This position involves writing proposals for client projects. The ideal candidate should have a Bachelor s degree in a relevant field and at least 2 years of prior experience in a similar role. Roles & Responsibilities: Must be technology savvy. Ability to act with integrity and appropriately respect and handle confidential information. Excellent English, communication, and interpersonal skills. A highly motivated individual who brings energy and has a great work ethic. Requirements: Minimum 2 years of industry experience. Bachelor's degree in a business-related field. Tech industry experience is a must. Experience with building proposals. Proficiency in Microsoft Office. Effective presentation skills. Understanding of budgeting. Familiarity with business-to-business relationships. Ability to accurately define project scope. Ability to create a detailed project analysis, outlining problems, opportunities, and solutions for a client. Experience with writing Agile user stories for eCommerce projects is a plus. What We Offer You: Flexible Working Competitive Compensation Insurance Benefits Training & Mentoring Frequent Celebrations Home Office Allowance Paid Leave Benefits Retirement Benefits Partial Course Funding Team Building Activities Qualification : Bachelor's Degree in a business related field.

Job Title: Technical/IT Recruiter Location: Kolkata Job Description: We are hiring Technical/IT Recruiters to help grow our development team. The ideal candidate should have a strong understanding of various programming and technical roles, enabling them to find the right candidates for different job openings within the organization. Roles & Responsibilities: Excellent English, communication, and interpersonal skills. A highly motivated team player with a strong work ethic and high energy. Ability to interview prospective candidates for various technical job openings. Strong leadership qualities with the ability to make informed hiring decisions. Must be technology-savvy and proficient in using social media for recruitment. Ability to assess candidates based on their experience, knowledge, skills, and qualifications. Identify and attend local job fairs, college recruitment events, IT meet-ups, and other hiring opportunities. Requirements: At least 2 years of relevant experience in technical/IT recruitment. Experience in hiring for LAMP, MEAN, or MERN stack roles is preferred. A graduate degree is required; a Bachelor s in Computer Science or a related field is preferred. A strong understanding of a wide range of IT and programming processes. Previous experience in HR or management is a plus. What We Offer You: Flexible Working Competitive Compensation Insurance Benefits Training & Mentoring Frequent Celebrations Home Office Allowance Paid Leave Benefits Retirement Benefits Partial Course Funding Team Building Activities Qualification : A Graduation is required and Bachelors in a Computer Science related field is preferred

Job Title: Senior Server Support Technician Location: Kolkata Job Description: We are looking for a Senior Server Support Technician to join our team in Kolkata! The ideal candidate should have at least 3 years of experience, certifications in relevant technologies, and a Bachelor s degree in a related field. Roles & Responsibilities: Strong communication skills, including fluent English. Exceptional troubleshooting and problem isolation skills. Self-motivated and energetic team player with a strong work ethic and cooperative attitude. Requirements: Bachelor's Degree or higher in Computer Science, Information Technology, or a related field. Experience in installation of Linux, Windows, and similar technologies. Database experience with MySQL and Oracle. Working knowledge of infrastructure technologies, including WAN and LAN connectivity, routers, firewalls, and security. Experience providing application and field support. Certification in relevant technologies is preferred. What We Offer You: Flexible Working Competitive Compensation Insurance Benefits Training & Mentoring Frequent Celebrations Home Office Allowance Paid Leave Benefits Retirement Benefits Partial Course Funding Team Building Activities Qualification : Bachelor's Degree or higher in Computer Science/Information Technology or related field.

Quality Assurance Manager Location: Kolkata Experience: 2+ Years Job Type: Full-time About the Role We are seeking a detail-oriented Quality Assurance Manager with 2+ years of experience to join our team in Kolkata. In this role, you will be responsible for overseeing the testing process of developed projects, ensuring the functionality, usability, and quality of our products. The ideal candidate will have hands-on experience in both manual and automated testing and a strong understanding of performance testing. You will work closely with development teams to identify bugs, improve processes, and deliver high-quality software solutions. Responsibilities Perform testing of the functionality and usability of developed projects to ensure they meet quality standards. Identify and track bugs, errors, and issues, and follow up to ensure their removal and resolution. Develop and execute detailed test plans and test cases to ensure comprehensive testing coverage. Prepare and maintain user manuals and documentation for software products. Work with development teams to improve processes and ensure the delivery of high-quality products. Conduct manual, automated, and performance testing on web-based applications. Ensure adherence to quality standards and recommend process improvements when necessary. Minimum Qualifications B.E./B.Tech/MCA or equivalent degree. 2+ years of experience as a Quality Assurance Manager or Software Tester in an IT company. Experience with manual and automated testing. Familiarity with performance testing techniques. Knowledge of web-based application software is helpful. Strong attention to detail and ability to identify and address bugs and issues. Preferred Qualifications Experience with testing tools like Selenium, JMeter, or other automated testing frameworks. Understanding of Agile methodologies and Scrum practices. Knowledge of CI/CD pipelines and testing integration. Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and supportive work environment. Exposure to challenging projects and new technologies. Qualification : B.E./B.Tech/MCA or equivalent degree.

Business Analyst Location: Kolkata Experience: 3+ Years Job Type: Full-time About the Role We are looking for a skilled Business Analyst with 3+ years of experience to join our team in Kolkata. In this role, you will be responsible for requirements management, communication, and analysis to ensure that business needs are clearly defined and translated into functional specifications. You will work closely with stakeholders, development teams, and business leaders to ensure that solutions align with business goals and objectives. Responsibilities Requirements management, communication, and analysis: Gather, analyze, and document business requirements. Eliciting requirements: Engage with stakeholders to identify, understand, and document their needs. Translating and simplifying requirements: Convert complex business requirements into clear, concise, and actionable specifications. Assisting with the business case: Support in preparing business cases by gathering relevant data and helping in evaluating potential solutions. Planning and monitoring: Assist in planning and tracking project timelines, deliverables, and milestones. Create and update use cases, wireframes, and SRS (Software Requirement Specification) documentation. Assist in proposal writing and presenting clear project scopes to clients and stakeholders. Minimum Qualifications BE/BTech or equivalent degree. Proven experience in requirement gathering, proposal writing, and preparing SRS documents. Strong knowledge of creating use cases and wireframes for business solutions. Good communication skills with the ability to interact with stakeholders at all levels. Preferred Qualifications Familiarity with Agile methodologies and experience working in Agile environments. Experience with business analysis tools and modeling techniques (UML, BPMN, etc.). Strong problem-solving and analytical thinking skills. Competitive salary and benefits package. Opportunities for career growth and development. A collaborative and innovative work environment. Exposure to diverse projects and industries. Qualification : BE/BTech or equivalent degree.

About this Opportunity: As a Solution Architect at Ericsson, you will play a key role in analyzing, designing, and developing technical solutions that align with both customer specifications and business needs. Your expertise will be crucial in creating both short- and long-term profitable business strategies for Ericsson. In this role, you will work closely with the Core 3 team to translate customer requirements and technology opportunities into detailed technical offerings, solutions, and proposals. Required Skills: Technical Expertise in C/C++ Development: Strong knowledge in C/C++ development using object-oriented methodologies, Pointers, and STL concepts. Experience in developing and deploying CPP components. Version Control: Comfortable with source code control systems, preferably CVS or GIT. Scripting: Hands-on experience with Power/Shell scripting. Platforms: Experience with Linux, UNIX, Solaris, and Windows platforms. Basic knowledge of Oracle/SQL databases. Methodology: Exposure to Agile methodology for software development. Telecom Knowledge: Working knowledge of the Session Initiation Protocol (SIP). Understanding of telecom fundamentals. Roles & Responsibilities: 1. Learning & Flexibility: Willingness and flexibility to learn new programs and technologies as required. 2. Platform Management: Handle different platforms such as Linux, Unix, Windows, and Solaris. 3. Best Practices & Quality Control: Drive best practices, quality, and consistency during the design and development phases. 4. Development Support: Provide direct support to the Development Manager as needed. 5. Software Development: Develop, test, implement, and maintain application software, working with established processes. 6. Testing & Validation: Develop and execute unit test plans and test cases to ensure the quality and functionality of the software. Why Join Ericsson? Work in a dynamic and fast-evolving environment at the forefront of telecommunications technology. Play a pivotal role in shaping solutions and strategies that have a lasting impact on the business. Collaborate with a talented team of engineers and professionals, continuously pushing boundaries to create innovative solutions.