System Level Troubleshooting Jobs in Bengaluru

Gen AI Support Engineer-2 Location: Bengaluru Experience: 4 7+ years Employment Type: Full-time About Us Exotel is the leading full-stack customer engagement platform and virtual telecom operator for emerging markets. Since its inception in 2011, Exotel has been powering 50 million daily engagements across voice, video, and messaging channels. We provide our unified customer engagement solutions to over 6000 companies globally, including industry leaders like Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, and Oyo. With $100 million in Series D funding and an ARR of $60 million, Exotel is a growth-stage company poised for massive impact. Overview We're seeking a Gen AI Support Engineer-2 to join our team. As an L2 Support Engineer, you will be the highest level of technical escalation within the support organization. Your role will encompass system reliability, platform integrity, troubleshooting mission-critical production issues, and collaborating with engineering teams for architecture feedback. Additionally, you'll help mentor junior engineers and improve operational processes and tools for large-scale environments. If you're passionate about writing clean code with Python and Django and want to contribute to a fast-paced, mission-driven company, this role is for you! Responsibilities Mission-Critical Issue Resolution: Own the resolution of high-priority, time-sensitive production issues. Root Cause Analysis (RCA): Lead RCA reviews and push for systemic improvements in system architecture and processes. Performance Optimization: Identify bottlenecks and propose architectural changes to improve system performance and scalability. Patch Management: Assist in configuring, deploying, and testing patches, releases, and application updates to production environments. SME for Production Systems: Serve as the Subject Matter Expert (SME) for Exotel's production systems and integrations. Cross-Team Collaboration: Work with Delivery, Product, and Engineering teams to influence system design, rollout strategies, and improvement plans. Mentorship: Lead and mentor L1/L2 engineers on troubleshooting best practices and continuous learning. Code Writing & Automation: Write clean, maintainable code for internal tools, scripts, and automation using Python and Django. Support Tooling: Automate recovery workflows and design support tools for proactive monitoring. Operational Excellence: Establish and improve SLAs, monitoring dashboards, alerting systems, and operational runbooks to ensure system reliability. Must Have Skills Backend Development Support: 3+ years of experience in backend development support, production support, or DevOps/SRE roles. Core Technologies: Proficiency in Python, Django, SQL, and troubleshooting in Linux. Web Technologies: Strong understanding of HTML, CSS, JavaScript, and other web technologies. Distributed Systems & Cloud: Experience working with distributed systems, cloud architecture (AWS), Docker, and Kubernetes. Automation: Strong scripting skills with Bash/Python for automation and operational support. CI/CD & Observability: Good understanding of CI/CD, observability tools, and release management workflows. Communication Skills: Excellent communication, leadership, and incident command skills for managing production issues and cross-functional collaboration. Nice to Have Experience with AI-powered systems and machine learning technologies. Familiarity with monitoring systems like Prometheus, Grafana, or Elasticsearch. Knowledge of microservices architectures and scaling distributed systems. Innovative Work: Be at the forefront of cloud-based communications technology and AI-driven customer engagement platforms. Impact: Play a key role in maintaining and optimizing systems that power millions of customer interactions daily. Growth Opportunities: Be part of a fast-growing company with ample learning opportunities and career development. Collaborative Environment: Work in a supportive, inclusive environment where your input and ideas matter. Competitive Benefits: Comprehensive benefits package including health insurance, mental wellness support, and more.

Subject Matter Expert (SME) Production Optimization Location: Bengaluru Department: Global Strategic Services Data Science EMEA Employment Type: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader driving industrial digital transformation through AI and data. Our flagship solutions include Cognite Atlas AI and Cognite Data Fusion (CDF), empowering industries such as Oil & Gas, Chemicals, Pharma, Manufacturing, and Energy to optimize operations and innovate at scale. We have been honored with awards like the 2022 Technology Innovation Leader and 2024 Microsoft Energy and Resources Partner of the Year. Our Values Impact: Deliver meaningful results in every endeavor. Ownership: Take responsibility beyond boundaries, fostering inclusivity and teamwork. Relentless: Innovate persistently with resilience and care. Role Overview As a Production Optimization SME, you will leverage deep industry expertise to guide Cognite s Data Science and Customer Success teams in delivering data-driven production optimization solutions. Acting as a trusted advisor, you will collaborate with project teams and customers to ensure maximum value realization through strategic and technical guidance. Key Responsibilities Advise customers and internal teams on production optimization challenges and solutions. Collaborate with Project Managers, Customer Success, Sales, and Product teams to align delivery with business goals. Translate customer needs into actionable project scopes and solution designs. Demonstrate the value of Cognite Data Fusion and related applications for production optimization. Create demos, visualizations, and supporting materials for customer implementations. Provide on-site technical support and mentoring to technical teams, especially data scientists. Gather and relay customer feedback to improve products and solutions. Stay current on industry trends, Big Data, Business Intelligence, and Machine Learning technologies. What You Bring Bachelor s degree in Petroleum Engineering, Chemical Engineering, or related technical field. 5+ years experience in production engineering with expertise in: Optimizing production near wellbore, completions, and pipeline/network systems Designing and troubleshooting artificial lift systems (ESP, gas-lift, sucker rod pumps) Using multiphase flow simulators (Prosper, Gap, Pipesim) Analyzing reservoir and well performance data Conducting flow assurance studies (corrosion, scale, wax, hydrates, slugs) Familiarity with data-driven production optimization challenges and technologies. Python programming skills are a plus. Excellent presentation, coaching, and communication skills across organizational levels. Self-motivated, results-driven, and able to work independently and collaboratively. Proficient in English. Join a diverse, global team representing 70+ nationalities, with a strong focus on Diversity, Equality, and Inclusion (DEI). Work from a modern hybrid office environment in Bengaluru (Rathi Legacy, Hoodi). Enjoy a flat organization with direct access to leadership and minimal bureaucracy. Collaborate on ambitious projects impacting multiple industries worldwide. Engage with the Cognite HUB to exchange ideas and connect with peers and partners. Make Your Impact Be part of Cognite s mission to power digital transformation with DataOps and AI, enabling industrial clients to optimize operations sustainably and make better decisions every day. We welcome candidates from all backgrounds apply today! Qualification : Bachelors degree in Petroleum Engineering, Chemical Engineering, or related technical field.

Senior Customer Success Engineer I Bangalore (EST Shift, Hybrid) Location: Bangalore, India Work Model: Hybrid (3 days office, 2 days remote) Shift Timing: 8:30 PM 5:30 AM IST (EST hours) About Rubrik s Global Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides expert post-deployment technical support for a broad spectrum of technologies and cloud platforms. We ensure timely activation and adoption of Rubrik s cutting-edge SaaS data management and security products. As a Senior Customer Success Engineer, you will act as a trusted advisor and primary point of contact for our customers and partners, collaborating closely with cross-functional teams to maximize customer value. In today s data-driven world, Rubrik s Customer Support Team is vital to securing customer data. Our team s deep technical expertise, customer-centric approach, and rapid response capabilities safeguard data availability and integrity, no matter the challenges. Key Responsibilities Deliver enterprise-level technical support via phone, web, email, and chat, handling a wide range of customer inquiries and complex cloud deployment issues. Efficiently manage all levels of support cases from basic questions to advanced technical troubleshooting. Analyze customer problems using structured troubleshooting techniques to identify root causes and implement effective solutions. Independently diagnose and resolve issues within the customer environment, escalating unresolved cases appropriately. Provide expert advice on cloud infrastructure services, best practices, and Rubrik product usage. Troubleshoot and resolve escalated customer issues with urgency and precision. Ensure detailed case documentation and timely issue resolution, maintaining high levels of customer satisfaction. Collaborate with internal teams such as engineering and escalations to facilitate clear communication and problem resolution. Contribute to Rubrik s technical knowledge base by developing guides, FAQs, and deployment documentation. Produce technical designs and documentation related to cloud deployment architectures. Required Experience & Skills 6+ years of experience in enterprise technical support, DevOps, or similar roles with expertise in troubleshooting snapshots, replication, data recovery, cloud deployments, networking, and VMware administration. Strong problem-solving skills with the ability to analyze and resolve complex technical issues. Proficient in VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, database systems (preferably MS SQL), scripting (Python, Perl), automation, microservices architecture, SaaS platforms, and cloud app management. Hands-on experience with cloud deployment technologies and tools. Ability and willingness to continuously learn and adapt across a broad technology stack. Comfortable reporting bugs and collaborating with engineering to recreate and resolve issues. Bachelor s degree in Computer Science, Engineering, or related field. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. Powered by Zero Trust Data Security and advanced machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS environments. We enable organizations to maintain data integrity, ensure availability despite adverse conditions, monitor risks continuously, and recover quickly from cyberattacks and operational disruptions. Join us and help shape the future of cloud data management and cybersecurity.

Job Title: Senior Networking Developer (System/Protocol Level) Location: Bangalore Experience: 6+ Years Job Overview We are seeking an experienced Senior Networking Developer with deep expertise in developing, optimizing, and troubleshooting high-performance networking systems and protocol stacks. In this role, you will be responsible for designing, implementing, and maintaining network solutions at both the system and protocol levels, focusing on high efficiency and performance in modern networking environments. Key Responsibilities Networking Protocol & System Development: Design and implement networking protocols at the system level, ensuring efficient, high-performance networking solutions. Protocol Stack Development: Work with L2/L3 protocols (Ethernet, ARP, IP, ICMP) and L4 protocols (TCP, UDP), enhancing their implementation and performance. Advanced Networking: Leverage your knowledge of advanced networking concepts such as Quality of Service (QoS), load balancing, and multicast to improve network performance and scalability. Linux Networking Subsystems: Contribute to the optimization and development of Linux networking subsystems like netfilter, iptables, and eBPF. Kernel-Level Development: Work on kernel-level networking stack optimization, focusing on high-performance and low-latency solutions. Troubleshooting & Debugging: Use network diagnostic tools (Wireshark, tcpdump, strace, gdb) to troubleshoot and resolve issues at all OSI layers, ensuring network reliability and performance. Collaboration: Collaborate with cross-functional teams to address complex networking challenges and implement solutions that meet business and technical objectives. Required Skills & Qualifications Technical Expertise: Strong experience in networking protocol or system-level development. Proficiency in C or C++ for low-level systems programming and optimization. In-depth knowledge of networking protocols, including L2/L3 (Ethernet, ARP, IP, ICMP) and L4 (TCP, UDP). Familiarity with advanced networking concepts such as QoS, load balancing, and multicast. System-Level Knowledge: Experience with Linux networking subsystems, such as netfilter, iptables, and eBPF. Hands-on experience in kernel-level networking stack development and optimization. Debugging & Analysis: Expertise with network diagnostics tools like Wireshark, tcpdump, strace, and gdb. Strong troubleshooting skills at all OSI layers. Preferred Skills High-Performance Networking: Experience with high-performance networking technologies to enhance scalability and network throughput. Programmable Network Devices: Experience working with programmable network devices and integrating them into modern network architectures. SDN (Software-Defined Networking): Familiarity with SDN controllers and protocols like OpenFlow, and their integration in modern networking solutions. As a Senior Networking Developer, you will be at the heart of building cutting-edge networking solutions, contributing to high-performance network infrastructures. This role offers the opportunity to work with the latest networking technologies in a dynamic and collaborative environment. If you're passionate about networking and system-level programming, we encourage you to apply.

Job Description: SaaS Cloud Ops Specialist We are looking for SaaS Cloud Ops specialists involved in managing and supporting cloud-based applications, databases, and services. These roles can include: Designing, planning, implementing, onboarding, configuring, and managing cloud environments and applications; troubleshooting and resolving cloud services issues; maintaining, monitoring, planning, and documenting; and infrastructure-level automation experience. Career Level - IC3 Responsibilities As part of the Oracle Finance GIU - Banking-Application Management Support team, SaaSOps will be taking complete responsibility for supporting & maintaining OCI cloud-based applications, environments, and databases on OCI (Oracle Cloud). The new hire is expected to support 24x7 Production Operations for SaaS customers, associated banking cloud services, and products. Candidate should have expertise in the below (at least 3-4 from below): Kubernetes administration (Mandatory) Oracle Database administrator (Mandatory) OCI administration / or any other cloud administration (Mandatory) Linux (Mandatory) Excellent Communication Skills (Mandatory) 24*7 Production Operations (Mandatory) Expertise in Autonomous Database Automation experience CI/CD Pipelines Knowledge in GIT Repository Disaster Recovery (DR) SaaSOps is expected to possess strong troubleshooting skills and will need to work on a ticketing-based system to resolve issues and monitor various aspects of the cloud services as part of the day-to-day job. Also, he/she will work on critical and non-critical issues from the queues, escalation channels, and other modes of assignments. The candidate would be expected to update Service Requests with technical and non-technical solutions, meet SLA requirements, and interact with other functional teams, customers, customer management teams, and Product engineering teams as and when required.

Job Description: Senior Software Development Engineer - Oracle Cloud Infrastructure Core Services Development Team Role: Senior Software Development Engineer Team: OCI Virtual Networking Core Services Development Team Location: India Career Level: IC3 Experience: 4+ years Overview: Oracle's Cloud Infrastructure (OCI) is building state-of-the-art infrastructure-as-a-service (IaaS) technologies that operate at high scale across a globally distributed, multi-tenant cloud. The OCI Virtual Networking team is at the heart of this effort, developing distributed, highly available virtual networking services. This team is responsible for foundational cloud services, such as the Virtual Cloud Network (VCN), VPN, Customer Cloud Connectivity, Network Firewalls, and other edge services. As a Senior Software Development Engineer, you will be responsible for designing, developing, and optimizing complex distributed systems that interact with end users and network infrastructure. Your role will involve working on distributed services, developing algorithms for efficient data transfer across networks, and ensuring scalability and reliability within Oracle's cloud environment. You will work closely with a collaborative, agile team of engineers while contributing to building the future of cloud networking services. Key Responsibilities: Software Development & Design: Design, develop, and implement distributed networking services within OCI's Virtual Cloud Network (VCN). Focus on writing clean, maintainable, and optimized code to enhance performance and scalability. Develop and optimize algorithms to ensure efficient data transfer and network operations across the distributed cloud infrastructure. Ensure the performance and scalability of the code, especially when deployed in a cloud environment. Collaboration & Agile Work Environment: Collaborate closely with cross-functional teams in a fast-paced, agile development environment. Participate in the full software development lifecycle, from planning and design to testing and deployment. Work with other team members to ensure the integration of various OCI services, with a focus on automation and scalability. Operational Support & Troubleshooting: Contribute to the operational support of production services, including on-call duties. Troubleshoot and resolve complex issues, ensuring high availability and reliability of networking services. Provide technical leadership and contribute to the continuous improvement of the services. Leadership & Mentorship: Take ownership of parts of the service and its components, leading from design to implementation. Mentor junior engineers and provide technical guidance and support. Share knowledge and contribute to the team s growth through code reviews, knowledge-sharing sessions, and coaching. Technical and Professional Requirements: Programming Expertise: Expert-level experience with Java in developing large-scale, high-performance applications. Experience in concurrent programming and the design of distributed systems. Proficiency in solving complex problems related to scalability, performance, and reliability in cloud environments. Cloud & Distributed Systems: Experience in building and maintaining distributed, scalable services, especially within cloud infrastructures. Strong knowledge of cloud technologies and networking protocols. System Design & Optimization: Solid understanding of system architecture, including how components interact in a distributed, cloud-based system. Ability to optimize code for performance and scalability in production environments. Operational Understanding: Experience in operating production services and providing support during on-call rotations. Understanding of troubleshooting complex system issues, particularly in a distributed cloud environment. Team Collaboration & Communication: Ability to work in a collaborative and agile team environment. Strong verbal and written communication skills for effective coordination across teams. Preferred Qualifications: Experience in Large-Scale Distributed Services: Prior experience in building and scaling distributed services, particularly in cloud or network-related domains. Python Skills: Knowledge of Python for scripting, automation, and solving network-related problems is a plus. Additional Skills: Experience with cloud services, such as VPN, firewalls, network connectivity, and network security. Exposure to containerization technologies such as Docker and orchestration tools like Kubernetes is advantageous. Educational Requirements: Bachelor s or Master s degree in Computer Science, Electrical/Hardware Engineering, or a related field. At Oracle, you will have the opportunity to work on cutting-edge technologies that power cloud networking at a global scale. You will be part of a dynamic and innovative team, contributing to the development of highly scalable and distributed networking services within Oracle's cloud infrastructure. Your expertise will be crucial to driving the evolution of cloud technologies, and you will have a chance to mentor junior engineers while working in a collaborative, fast-paced environment. Qualification : Bachelors or Masters degree in Computer Science, Electrical/Hardware Engineering, or a related field.

Job Description: Site Reliability Engineer - OCI Cloud Engineering Team Role: Site Reliability Engineer (SRE) Team: OCI OLTP (Online Transaction Processing) Location: Kiev Career Level: IC2 Experience: 5+ years Overview: Oracle Cloud Infrastructure s (OCI) OLTP organization is seeking a Site Reliability Engineer (SRE) to join our dynamic and fast-paced Cloud engineering team. The team is responsible for mission-critical distributed systems and cloud services, and we are looking for an engineer who is deeply interested in databases, distributed systems, and cloud services. If you thrive in an environment where innovation, problem-solving, and operational excellence intersect, this is an exciting opportunity for you! As a member of the SRE services, you will focus on Cloud Services, building deployments, operations, security vulnerability mitigation, and automation. You will be instrumental in fostering a culture of Site Reliability Engineering (SRE) within the team, and your work will directly contribute to ensuring the stability, performance, and reliability of Oracle s global cloud service infrastructure. This role requires someone who is adaptable, highly motivated, and capable of managing large-scale cloud environments with a focus on continuous improvement. Key Responsibilities: Cloud Service Operations & Reliability: Deploy, operate, and maintain large-scale cloud service products in a highly available, fault-tolerant, and scalable environment. Collaborate with internal teams to identify and mitigate cross-team issues that pose operational risks to cloud services. Focus on systems reliability and ensure the continuous availability of cloud services by automating tasks and eliminating manual interventions. Automation & Improvements: Automate operational tasks and improve service deployments, focusing on scaling, performance, and uptime. Contribute to CI/CD systems, ensuring seamless integration and continuous delivery for cloud-based services. Leverage automation tools such as Terraform, Grafana, and Bitbucket to streamline operations. Security & Incident Response: Mitigate security vulnerabilities within cloud services and ensure compliance with Oracle's security standards. Participate in on-call rotations to provide immediate troubleshooting support and ensure rapid issue resolution. Perform deep analysis of service performance and collaborate with team members to diagnose and resolve issues that affect service availability or performance. Collaborative Problem-Solving: Work closely with cross-functional teams, including development, database, networking, and storage experts, to ensure the reliability and performance of services. Identify systemic issues and potential risks, develop solutions, and ensure proper documentation and communication with stakeholders. Documentation & Knowledge Sharing: Contribute to documentation such as runbooks, operational guides, and troubleshooting manuals. Mentor junior engineers and share knowledge on best practices for site reliability engineering and cloud service operations. Continuous Learning: Stay up to date with new cloud technologies, trends, and best practices, and actively implement them in your day-to-day work. Technical and Professional Requirements: Cloud Services & Infrastructure: 5+ years of experience in SRE, DevOps, or Automation roles with a focus on large-scale infrastructure and cloud services. Hands-on experience with cloud platforms (e.g., OCI, AWS, Azure) and expertise in compute, database, networking, and storage services within cloud environments. Automation & Tooling: Proficiency with automation tools such as Terraform, Grafana, LumberJack, and Shepherd. Solid experience in using CI/CD tools and processes for cloud service deployments and operations. Scripting & Systems: Strong knowledge of scripting languages, particularly Python and Java. Familiarity with Linux systems, docker containers, virtualized infrastructure, and orchestration (e.g., Kubernetes). Performance & Troubleshooting: Excellent troubleshooting skills with a focus on performance, availability, reliability, and scalability of distributed systems. Experience in operating fault-tolerant, highly available, high-throughput distributed systems. Security & Incident Management: Familiarity with security practices and mitigating security vulnerabilities in cloud services. Proven ability to handle incident response and provide efficient troubleshooting during on-call rotations. Collaboration & Communication: Strong verbal and written communication skills, capable of working effectively with diverse teams across multiple geographies. Ability to work in a highly collaborative environment, driving operational excellence and customer satisfaction. Preferred Qualifications: Experience in operating and maintaining multi-tenant, cloud-based infrastructure with a focus on scalability and high availability. Familiarity with tools and platforms like Grafana, Prometheus, and other observability and monitoring tools. Experience in networking and storage technologies in a cloud environment. Joining OCI s OLTP team as an SRE gives you the opportunity to work with cutting-edge technologies and contribute to the operational excellence of Oracle s global cloud infrastructure. This is a chance to grow your skills in a highly dynamic environment and to solve complex problems that directly impact mission-critical cloud services. With a focus on automation, scalability, and high performance, you will be an essential part of a team that powers Oracle s leading cloud services. If you are an experienced engineer passionate about cloud technologies, automation, and ensuring the reliability of large-scale systems, we encourage you to apply and join us in this exciting journey!

Company Overview: At ABB, we are committed to addressing global challenges and creating sustainable solutions. Our core values of care, courage, curiosity, and collaboration drive us to innovate, while our focus on diversity, inclusion, and equal opportunities ensures a dynamic and inclusive work environment where everyone can thrive. Role Summary: We are scaling RUN Services, and we need a hands-on Operations Manager with deep technical expertise to ensure the operational stability, performance, and compliance of our applications. In this role, you will be responsible for managing key applications, ensuring service uptime and performance optimization, and maintaining security and compliance. You will also drive continuous improvement in IT operations and collaborate with global teams to solve complex technical challenges. Key Responsibilities: Operational Management: Own and manage the operational execution of key applications, ensuring 99.9% uptime and service stability. Technical Expertise & Troubleshooting: Act as the go-to technical expert for diagnosing, troubleshooting, and resolving infrastructure and application issues. Performance Optimization: Optimize system performance by proactively identifying inefficiencies and implementing solutions to improve service quality. Compliance & ITIL Processes: Ensure compliance with ITIL processes, security standards, and corporate policies across all applications. Vendor Management & SLA Definition: Collaborate with vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations. Process Automation: Automate and enhance operational processes to improve the efficiency, resilience, and scalability of RUN Services. Onboarding of Applications: Support the onboarding of applications, ensuring seamless transitions into RUN Services. KPI Monitoring & Reporting: Monitor and analyze Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and meet business objectives. Qualifications & Requirements: Experience: 3-5 years of hands-on experience in IT operations, managing enterprise applications and infrastructure in dynamic environments. Technical Expertise: Strong knowledge of cloud platforms (Azure/AWS), Linux/Windows systems, networking, and databases. Proficiency in using automation tools, CI/CD pipelines, and monitoring solutions. ITIL Knowledge: Strong understanding and experience in ITIL frameworks and service operations, especially in Incident, Problem, and Change Management. Troubleshooting & Problem Solving: Proven track record in diagnosing, troubleshooting, and resolving complex IT incidents and performance issues. Certifications (Preferred): Certifications in cloud technologies (Azure/AWS), ITIL, or infrastructure-related credentials are a plus. Scripting & Automation Skills: Advanced skills in scripting, automation, and monitoring to drive operational excellence and process improvements. Communication Skills: Strong written and verbal communication skills in English, with the ability to work effectively with global teams and stakeholders. High-Pressure Performance: Ability to thrive in high-pressure environments, managing multiple priorities while maintaining service excellence. At ABB, we value collaboration, creativity, and sustainable solutions. As an Operations Manager in Run Services, you will play a crucial role in driving operational excellence, ensuring application performance, and continuously improving our IT service delivery. Join a global team of forward-thinking professionals, and contribute to shaping the future of IT operations at ABB.

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to Oracle's customer base, while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as handling technical questions regarding the use of and troubleshooting for Oracle s Electronic Support Services. As a primary point of contact for customers, you will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Career Level: IC1 (Individual Contributor 1) Responsibilities: As a Systems Engineer, you will interface with the customer s IT staff regularly. Whether on-site or working remotely, you will be responsible for resolving moderately complex technical problems related to the installation, recommended maintenance, use, and repair/workarounds for Oracle products. You should have knowledge of Oracle products and at least one platform being supported. You will work with general guidance from senior engineers and management and may independently handle some areas of responsibility. Required Skills: Computer Science SQL (Structured Query Language) Technical Support UNIX About Us: As a world leader in cloud solutions, Oracle uses tomorrow s technology to tackle today s problems. True innovation starts with diverse perspectives and a wide range of abilities and backgrounds. At Oracle, we believe in inclusive workforce development. When everyone s voice is heard, we are inspired to push beyond what s been done before. This philosophy has been at the core of Oracle for over 40+ years, operating with integrity, and continuing to thrive in diverse industries. Benefits: Work-life balance: Flexible options to balance work and personal life. Employee Benefits: Competitive suite of benefits including flexible medical, life insurance, and retirement options. Volunteer Programs: Encouraging employees to give back to their communities through volunteerism. Commitment to Diversity: Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status, or any other characteristic protected by law. Oracle will consider qualified applicants with arrest and conviction records in accordance with applicable law.

MTS Dev Extension Engineer Description Hungry, Humble, Honest, with Heart. The Opportunity Nutanix is creating revolutionary technology, building the software-defined data center and helping customers move to a Hybrid-Cloud model. We're using our love of programming and outstanding backgrounds to change the way companies virtualize their data centers. At Nutanix, you'll find no shortage of challenging problems to work on. We work closely with our product in a collegiate, collaborative environment that encourages open exploration of ideas. The MTS Dev Extension Engineer will work on the Nutanix distributed system infrastructure. About the Team The Dev-Extension team ("DevEx" for short) at Nutanix is a 60+ person team located primarily in the US and India. This team plays a crucial role in maintaining a high NPS score by solving and root-causing challenging customer problems at a code level. Their successes are recognized company-wide, and they have been frequently acknowledged in multiple R&D All Hands meetings. What sets them apart is their deep commitment to sustaining engineering and their holistic approach to addressing customer issues efficiently. Your Role Work as part of the extended software development team on software features and bug triaging. Develop automation tools to identify bottlenecks, perform preliminary root cause analysis, and apply corrective actions. Engage with QA teams when needed to reproduce problems and perform in-depth root cause analysis. Develop a deep understanding of complex distributed systems. Manage internal escalations to the Engineering team in the Nutanix AOS Infrastructure and related areas. Program in a Linux environment to develop and maintain reliable, field-serviceable, and maintainable software components. What You Will Bring Passion for programming and strong proficiency in one or more programming languages: C++, Java, Python, Golang. Excellent analytical and problem-solving skills. Hands-on knowledge of OS concepts, networking, and storage systems. Genuine passion for troubleshooting complex distributed systems. Solid understanding of UNIX/Linux operating systems. Strong written and verbal communication skills, along with effective collaboration abilities. A team player who thrives in fast-paced, startup-like environments. Bachelor's degree in Computer Science or related field (industry experience is a plus). Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with in-person collaboration. In most cases, this means being in the office at least 2-3 days per week. Some roles and teams may require more frequent in-office presence. Specific guidance and norms will be provided by your manager. Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job. We strive to foster an inclusive working environment that enables all Nutants to be themselves and do great work in a safe, welcoming environment free of discrimination, intimidation, or harassment. We also ensure that persons with disabilities are provided reasonable accommodations. Qualification : Bachelor's degree in Computer Science or related field (industry experience is a plus).

Power the Future with Us! SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with over 5,000 employees, offices in 34 countries, and millions of products installed in 133+ countries. Our diverse product offering includes intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and maintaining a relentless focus on innovation, we aim to create a world where clean, green energy from the sun powers homes, businesses, and communities everywhere. Join Us as a Japanese-Speaking Customer Service Specialist! We are expanding our Global Technical Center and looking for a talented individual to provide innovative solutions for the Japanese international market. This is your chance to become an expert in SolarEdge products and the solar energy industry. Location: Brand-new offices with a collaborative environment, transportation, meals, and a competitive compensation package. Work Hours: Japan Standard Time Language Requirement: Japanese Proficiency (JLPT N2/N3) Customer Support: Answer inbound chats, emails, and cases from customers and contractors promptly and professionally. Troubleshooting: Assist with diagnosing and resolving grid-tie solar inverter issues using product schematics, knowledge bases, and technical documentation. Operations Coordination: Validate authorization to release replacement parts as needed. Knowledge Management: Update the internal knowledge database with new troubleshooting solutions. Database Management: Maintain customer monitoring databases and create system layouts upon request. Documentation: Record all interactions and activities in the ticketing system and software platforms. Collaboration: Work closely with peers, managers, and operations teams to enhance service quality. Job Requirements 1-3 years of experience in customer service, technical helpline, or remote support. Technical or engineering qualification (preferred in Electrical/Electronics). Basic understanding of IP network technology. Experience with solar electric products is a plus. Exceptional listening and questioning skills. Strong written and spoken English communication skills. Ability to multitask in a fast-paced environment. Prior experience working in an international organization (preferred). Ability to work in a continuous shift model. Excellent interpersonal and problem-solving skills. Japanese language proficiency (JLPT N2/N3) Read, Write, and Speak. Exciting career growth in the renewable energy sector. Competitive salary and benefits package. Diverse and inclusive workplace. Regular training and upskilling programs. Meal and transportation allowances. At SolarEdge, we recognize that our success comes from the talented and diverse workforce that drives innovation. We are committed to hiring and retaining top talent to ensure continuous business growth and performance. Join us and be part of the clean energy revolution!

Job Title: Infra Tech Support Practitioner Location: Bengaluru Educational Qualification: 15 years of full-time education Experience Required: Minimum 3 Years Role Overview As an Infra Tech Support Practitioner, you will be responsible for technical support, maintenance, and troubleshooting of production and development systems. This role involves working with various platforms, networks, and operating systems, providing L1 and L2-level troubleshooting, and ensuring seamless system operations. You will support and implement technology at the OS level across servers and networks while ensuring adherence to defined operational models and processes. Key Responsibilities Technical Support & Troubleshooting Provide ongoing technical support and maintenance for production and development systems. Troubleshoot Cloud Unified Communication Operations and related server/network issues. Perform L1 and L2 (basic and intermediate) troubleshooting to resolve technical challenges. Ensure timely resolution of technical issues to maintain business continuity. Infrastructure & Operations Management Manage hardware/software support across different platforms. Implement technology solutions at the OS level for various vendors/brands. Collaborate with cross-functional teams to diagnose and resolve system/software problems. Documentation & Knowledge Sharing Document troubleshooting steps and solutions for future reference. Provide training and guidance to junior team members. Participate actively in team discussions and contribute solutions to technical challenges. Continuous Learning & Best Practices Stay updated on industry trends, best practices, and emerging technologies. Apply knowledge of the ITIL framework for effective service management. Must-Have Skills: Proficiency in Cloud Unified Communication Operations. Strong understanding of network protocols and communication technologies. Experience in troubleshooting and resolving technical issues efficiently. Knowledge of server and network hardware components. Good-to-Have Skills: Familiarity with the ITIL framework for service management. Work Environment & Expectations Independently perform tasks and become an SME (Subject Matter Expert). Contribute to problem-solving and innovative solutions in team discussions. Ensure smooth infrastructure operations and technical issue resolution. Engage in continuous learning and stay updated on industry best practices. Work on cutting-edge cloud and network technologies. Collaborate with top professionals in a global environment. Enhance your skills and grow in a challenging, fast-paced role.

Job Overview: We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 5 years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements. Key Responsibilities: Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability. Customer Interaction: Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive measures to avoid recurrence. Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and create training materials to assist other support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers. Implement optimizations and enhancements to improve platform stability and efficiency. Platform Upgrades: Manage and oversee the deployment of Databricks Data Intelligence platform upgrades and patches, ensuring minimal disruption to services and maintaining system integrity. Innovation and Improvement: Stay abreast of industry trends and advancements in Databricks technology. Propose and drive initiatives to enhance platform capabilities and support processes. Customer Feedback: Collect and analyze customer feedback to drive continuous improvement in support processes and platform features. Qualifications: Experience: Minimum of 5 years of hands-on experience in a technical support or engineering role related to Databricks Data Intelligence platform, cloud data platforms, or big data technologies. Technical Skills: A deep understanding of Databricks architecture and Apache Spark, along with experience in cloud platforms like AWS, Azure, or GCP, is essential. Strong capabilities in designing and managing data pipelines, distributed computing are required. Proficiency in Unix/Linux administration, familiarity with DevOps practices, and skills in log analysis and monitoring tools are also crucial for effective troubleshooting and system optimization. Problem-Solving: Demonstrated ability to diagnose and resolve complex technical issues with a strong analytical and methodical approach. Communication: Exceptional verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders. Customer Focus: Proven experience in managing high-impact customer interactions and ensuring a positive customer experience. Collaboration: Ability to work effectively in a team environment, collaborating with engineering, product, and customer-facing teams. Education: Bachelor s degree in Computer Science, Engineering, or a related field. Advanced degree or relevant certifications are highly desirable. Preferred Skills: Experience with additional big data tools and technologies such as Hadoop, Kafka, or NoSQL databases. Familiarity with automation tools and CI/CD pipelines. Understanding of data governance and compliance requirements. Innovative Environment: Work with cutting-edge technology in a fast-paced, innovative company. Career Growth: Opportunities for professional development and career advancement. Team Culture: Collaborate with a talented and motivated team dedicated to excellence and continuous improvement. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to pr...

At Juniper We believe the network is the greatest vehicle for knowledge, understanding, and human advancement. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people a consistent and dedicated practice we call the Juniper Way. Summary This position is part of the L1 Technical Assistance Center (TAC), supporting Juniper s SRX Firewall customers worldwide. About the Role This role offers a unique opportunity to address a wide range of challenging technical issues for global customers, stay ahead in the rapidly evolving security industry, and continuously develop new skills. You will be part of a collaborative, supportive team, working on diverse tasks that ensure each day is engaging and dynamic. Key Responsibilities Work in a highly dynamic Technical Assistance Center (TAC) environment with a strong focus on customer satisfaction. Quickly diagnose and resolve customer issues to deliver a remarkable customer experience. Serve as a customer advocate, ensuring timely problem resolution while understanding the network environment and business impact. Take full ownership of problem resolution, reproduction, and escalation when necessary. Collaborate within a team-oriented environment, demonstrating flexibility to work on weekends/holidays as required. Continuously learn and adapt to emerging technologies. Mandatory Skills VPN Expertise: Strong knowledge of VPN design, implementation, troubleshooting, and encryption algorithms (e.g., DES, 3DES, MD5, SHA, PKI). Core Networking Knowledge: Thorough understanding of the TCP/IP protocol suite, OSI model, and ability to apply this knowledge to network troubleshooting. Security and Firewall Experience: Proven knowledge of network security, access and perimeter control, vulnerability management, and intrusion detection. Familiarity with SYN flood, replay attacks, and related mitigation techniques. Data Network Experience: Proficiency in LAN/WAN hardware, physical layer infrastructure, data transmission facilities, and interconnecting devices. Troubleshooting Tools: Expertise in using utilities such as lookup, traceroute, ping, netstat, and packet analysis tools like Wireshark and tcpdump. Routing Protocols: Deep understanding of OSPF, BGP, RIP, IPSEC VPN, xDSL, and multicast technologies. Layer 2 Technologies: Strong knowledge of VLANs, VLAN tagging (802.1q), LACP, VLAN trunking, and STP (802.1D and other implementations). Requirements B.E. in Electronics Engineering or Computer Science with 1 3 years of experience in supporting, designing, or implementing IP networks. Hands-on experience in troubleshooting, implementation, and support of large-scale IP networks. Preferred Skills Application Layer Protocols: Working knowledge of FTP, DNS, SNMP, HTTP/HTTPS, LDAP, RADIUS, SMTP, and user authentication mechanisms. Security Products: Experience in providing support for security products such as firewalls, IPS/IDS, and Unified Threat Management (UTM) systems (e.g., URL filtering, antivirus, anti-spam). Operating Systems: Understanding and troubleshooting Windows, Unix, and macOS environments, including related technologies like NIS, NFS, Sun-RPC, and MS-RPC in security-enabled settings. Preferred Certifications JNCIA-JUNOS, JNCIS-Security, JNCIA-FWV, JNCIS-FWV, CCNA, CCNP or equivalent certifications are a strong plus. Join us and be part of the Juniper Way, where we encourage you to: Be Bold Build Trust Deliver Excellence Juniper Networks is an equal-opportunity employer, committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, disability, or veteran status. Reasonable accommodation will be provided throughout the hiring process for individuals with disabilities. Qualification : B.E. in Electronics Engineering or Computer Science with 13 years of experience in supporting, designing, or implementing IP networks.

Job Summary We are looking for a motivated Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide support to our customers by responding to incidents, working on service requests, problem management, and storage infrastructure improvements. Experience in supporting a varied clientele is essential, as is a strong understanding of NetApp storage-based technologies. To be successful in this role, you would need to have the following: Experienced in NetApp Storage (deploying and administering NetApp Storage primarily ONTAP, troubleshooting performance issues, performing firmware and operating system upgrades, using Storage management and OnCommand tools, managing storage/backup integration with NetApp Data Fabric technologies). Proficient understanding of NetApp Storage concepts, related management tools, and related Storage technologies, including monitoring and troubleshooting, administration, replication technologies, security hardening, and performance tuning. Experience or knowledge in other NetApp technologies like CVO, StorageGRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Datasense & Amazon FSx for ONTAP would be highly regarded. Experience with any automation tools would be preferred. Job Requirements Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks). Knowledge in ITIL methodologies: change, incident, problem, and configuration management. Certification is desirable. Understanding of managed services delivery and cloud certifications is desirable. A thorough understanding of other components in the infrastructure stack compute, virtualization, and networks (NetApp/Cisco FlexPod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault). Working knowledge of monitoring platforms, WANs, SANs, backup, and disaster recovery platforms. Windows server, Linux server, and related Operating Systems technologies, including monitoring and troubleshooting, administration, replication technologies, security hardening, and performance, would be advantageous. Experience in writing basic PowerShell/Python scripts would be beneficial. Understanding of managed services delivery and any of the cloud certifications (AWS, Google Cloud, and Microsoft Azure) is highly desirable. Good to have Associate-level cloud certifications like AWS Certified Solutions Architect Associate, Google Associate Cloud Engineer, Azure Administrator. Good to have NetApp Cloud-based Certifications like Hybrid Cloud Administrator (NCHCA). Strong customer communication and documentation skills. Built and maintained strong relationships with internal and external stakeholders. Infrastructure design, build, deployment, and disaster recovery testing. Positive, proactive, team-oriented attitude with a flexible and innovative approach to work. Working knowledge of containers and microservices concepts. Experience in tools and technologies like OpenShift, Kubernetes, and Ansible would be beneficial. Education Typically requires a minimum of 8-10 years of related experience with a bachelor s or any master s degree or equivalent combination of professional education/training and applicable work experience. Work Environment At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

We are looking for a Senior Technology Operations Analyst to join our L1 Prod Support in Bangalore. We are looking for someone who has experience in 24/7 customer support model. You should have knowledge on Java / Tomcat based Application structures since we are supporting for the Application issues reported by customers. We would love to speak with you if you have skills in Linux, AWS, SQL, Monitoring tools & DevOps (Jenkins) tools. About you - Skills & Experience Computer Science related bachelor s degree or equivalent experience. Minimum 5 years of equivalent experience, including a familiarity with Linux systems fundamentals, AWS Services, networking, and database technologies. Strong experience on Ticket & Monitoring tools on ServiceNow, Salesforce, PagerDuty, Datadog. Strong experience in Linux knowledge in SQL and Data management process. experience in AWS platform (Services EC2, ELB, ASG, VPC, Route53,) Must have a good understanding of distributed computing and solid understanding of networking and UNIX system concepts Strong customer service mindset. What would you be doing in the role Actively monitor the stability and performance of Java / Tomcat based Applications in AWS data centers, Run the Application support desk for a 24x7 distributed enterprise environment. Ensure standards and SLAs are met, including response time, follow up, ticket updates, and resolution Escalate events as required by the documented procedures with the proper level of urgency and follow-through. Responsibility for the external / internal customers reported issues through the salesforce. Performing scheduled jobs (Daily / weekly / monthly) for CompuMark Product. Interface with L2 DevOps and Dev teams to coordinate next actions. Perform standard systems and website troubleshooting - diagnose troubles detected by our systems and work quickly to resolve issues Apply applications specific updates and fixes. Work closely with an existing team of skilled operation engineers. It would be great if you have ITIL V3/V4 Foundation Certification, Public and Private Cloud Certifications. Knowledge in SQL and Data management process Experience creating and maintaining documentation in Confluence and other relevant tools (PowerBi, PPT). Basic knowledge of NOC/SOC About the Team L1 extent 12 members, 24/7/365 Coverage and first-level support for BIS and Customer Facing / Flagship Application Products. Provide Application Monitoring, Incident Identification, Validation, Remediation and/or Escalation for over 190 Plus Applications. Executing the scheduler jobs through Mainframe and Airflow for the CompuMark and Cortellis Applications. Hours of Work Fulltime 45 hrs/week 24/7 rotational shift At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Qualification : Computer Science related bachelors degree or equivalent experience.

Meet the Team CX is a team of exceptional technical experts whose primary focus is delivering a premier customer experience. We tackle the most complex business challenges with network-centric solutions that accelerate both customer and partner success. Our achievements are validated through impressive financial results, increasing customer satisfaction, industry recognition, and high employee satisfaction scores. The Cisco Security team works on some of the most challenging issues with Cisco s top customers. This is an incredible opportunity to master the latest technologies and products while working in a technically diverse and supportive environment. Grow your skills alongside some of the brightest minds in the industry, as we deploy and support today's most advanced Internet technologies. Your Impact As a senior member of our team, you will: Provide Tier-4 level consultation and troubleshooting on complex and rare network topologies, utilizing mixed media protocols, for large enterprise Cisco customers in NGFW technology. Analyze and resolve complex problems, where detailed evaluation of factors is required. Deliver systems/product training to customers, contributing to the knowledge base for customer support and internal partners. Be a focal point for high-impact, large account problem resolution. Collaborate with VARs, OEMs, end-users, and internal engineering teams to enhance product quality. Partner with technical leaders and development teams within Cisco and with customer end technical leads. Minimum Qualifications Experience with Cisco Security technologies such as VPN. Proven customer-facing experience is essential. Strong communication skills and the ability to build social relationships and influence decisions. Ability to work with a multi-functional, geographically diverse team. Creative problem-solving skills with the ability to multi-task in a fast-paced, evolving environment. Preferred Qualifications Expertise in troubleshooting complex security-related issues. In-depth knowledge of Cisco ASA and Firepower. CCIE Security certification (desired). Proven ability to demonstrate technical leadership in troubleshooting scenarios, especially during Webex or telephonic customer interactions. #WeAreCisco At Cisco, we embrace the uniqueness of every individual, bringing together diverse skills and perspectives to achieve our mission of powering an inclusive future for all. Our passion for connection drives us to celebrate the diversity of our employees, unlocking their potential. Cisconians enjoy learning and development at every stage of their careers, as part of a company that pioneered hybrid work trends, allowing all to give their best while being their best. We believe in bringing communities together, and at the heart of that vision are our people. Over a third of Cisconians are active in one of our 30 employee resource organizations, called Inclusive Communities, where we foster belonging, learn to be informed allies, and make a difference. With 80 paid hours off each year to volunteer, nearly 86% of our employees give back to causes they are passionate about! Our purpose driven by our people is what has made us the worldwide leader in technology that powers the internet. We help our customers reimagine their applications, secure their enterprises, transform their infrastructure, and meet their sustainability goals. Join us and take your next step towards a more inclusive future, as part of our innovative team.

About the Role: The Lead Business Systems Analyst plays a critical leadership role in evaluating and optimizing an organization's business processes and systems. They leverage their expertise to identify and implement advanced solutions that improve efficiency and effectiveness. This involves collaborating with stakeholders to gather requirements, analyzing complex data, creating comprehensive documentation, and facilitating communication between business users and IT teams, ensuring alignment with organizational goals. Key Responsibilities: Lead cross-functional teams in an Agile environment to gather and document business requirements for software development projects. Mentor junior and mid-level analysts, providing technical guidance. Analyze business needs and translate them into clear and concise user stories, ensuring alignment with project goals. Facilitate communication between business stakeholders and development teams to establish a shared understanding of project requirements. Analyze existing systems and processes to identify opportunities for improvement and efficiency gains. Partner with Quality Engineers and Software Engineers to review story requirements and validate system functionality. Lead troubleshooting efforts, conduct impact analysis, and recommend solutions. Demonstrate system enhancements to project stakeholders. Create flow diagrams and document technical solutions. Lead Agile ceremonies, including Planning, Grooming, Sprint Reviews, Sprint Retrospectives, and 3 Amigos. Stay current with industry best practices and emerging trends in business analysis and Agile methodologies. Effectively assign tasks and manage project timelines and resources. Remain flexible and adaptable to shifts in project scope, requirements, or technological advancements, guiding the team through transitions. Qualifications: Bachelor's degree in a related field preferred. 7+ years of experience as a Senior Business Systems Analyst or equivalent technology industry background. In-depth knowledge and ability to analyze complex business processes and identify areas for improvement. Extensive experience identifying and solving business problems through innovative and practical solutions. Advanced communication skills to convey technical information clearly to all levels. Proficient in collecting, documenting, and managing system requirements from stakeholders. Detailed understanding of highly complex multi-platform applications and systems. Excellent communication and documentation skills to create comprehensive reports, manuals, workflows, and specifications. Experience with Agile methodologies. Preferred: Financial industry experience. Preferred: Prior production support and troubleshooting experience. Preferred: Experience exceeding expectations in other Agile Development Team roles (Quality Engineer, Software Engineer, Product Owner, or Scrum Master). Qualification : Bachelors degree in a related field preferred

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 4000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. Our R&D division is growing globally, as a IoT/IoE Firmware Engineer, you will be a crucial member of the SolarEdge India R&D team in Bangalore, responsible for developing embedded systems and firmware for our advanced solar energy products. You will play a key role in designing, implementing, and testing embedded software, ensuring its reliability, performance, and seamless integration with our hardware platforms. Responsibilities: Design, develop, test and maintain code for modern embedded Linux based IOT devices, both in low level and system level development. Collaborate with cross-functional teams, including Embedded firmware/hardware engineers, software developers, and product managers, to define system requirements and architect innovative embedded solutions. Develop and deploy secure, scalable, and reliable IoT/IoE architectures. Interface with sensors, actuators, and microcontrollers, Collect, process, and analyze sensor data using advanced tools Develop and implement efficient and reliable embedded software in C and C++ for Embedded Linux system used in SolarEdge products" Troubleshoot and debug embedded software and hardware interactions, identifying and resolving issues throughout the product development lifecycle. Participate in code reviews, providing constructive feedback to team members and ensuring code quality and adherence to coding standards. Job Requirements Bachelor's (B.E./B.Tech.) or master s degree (M.E./M.Tech.) in Electrical/Electronics Engineering, Computer Science, or a related field. 2+ years of experience in IoT/IoE embedded systems design and firmware development. Strong programming skills in both C and C++ Experience with Python is desirable. Proven experience in building complex, high-performance systems and applications. Proficiency in using modern development tools and version control systems (e.g., Git, Docker) Experience in user space application development in Linux Ability to identify, troubleshoot hardware and software technical problems. Strong debugging and Analytical thinking, problem-solving skills Excellent communication and teamwork skills to collaborate effectively with cross-functional teams. Experience in the renewable energy or power electronics industry is an added advantage. Provide technical support and troubleshooting assistance during product development. Stay up to date with the latest advancements in power electronics and firmware technologies. Drive results within constraints of Product life cycle development and production at scale. Results-oriented mindset with a focus on achieving tangible and measurable results. SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance. Qualification : Bachelor's (B.E./B.Tech.) or masters degree (M.E./M.Tech.) in Electrical/Electronics Engineering, Computer Science, or a related field.

Key Responsibilities: Cell Therapy Product Development: Lead the development of new cell therapy products, overseeing the validation process to ensure successful transition to the next stage of product development. Cell Culture Techniques: Apply extensive experience in different types of cell culture techniques, ensuring the optimal growth and maintenance of cells required for therapy products. Large-Scale Bioreactor Operations: Oversee the operation of large-scale bioreactors for biologicals, catering to both commercial and clinical requirements. Ensure that all aseptic operations are performed to the highest standards. Gene Transfer Methods: Utilize and manage both viral and non-viral methods of gene transfer, incorporating these techniques into cell therapy protocols. Equipment and Facility Maintenance: Maintain equipment and facilities in compliance with industry standards, ensuring the implementation of effective calibration, preventive maintenance, and validation programs. Documentation & Reporting: Prepare and review cGMP-compliant documentation, including SOPs, batch records, checklists, protocols, and reports. Ensure that all documentation is accurate and up to date for regulatory purposes. Team Leadership & Collaboration: Lead a team, providing critical technical and scientific recommendations, troubleshooting, and fostering innovation. Manage the day-to-day activities of team members while encouraging excellence in all aspects of work. Cross-Functional Collaboration: Work closely with cross-functional teams to advance the company s cell therapy pipeline, collaborating effectively in a matrixed team environment. Production Planning: Organize workflow by assigning responsibilities and preparing work schedules to ensure that production targets are met efficiently. Adherence to Project Timelines: Exhibit strict adherence to project timelines, ensuring that quality, safety, integrity, and accuracy are maintained throughout the development and production process. Sterile Practices & Compliance: Understand and enforce systems and processes related to sterile practices, safety protocols, work ethics, and environmental health standards. Key Skills: Cell Therapy Development: In-depth experience in the development of cell therapy products, with the ability to manage the entire development lifecycle from early-stage research through to product validation. Cell Culture Expertise: Expertise in cell culture techniques, both in small and large-scale systems, ensuring cell integrity and performance for clinical and commercial applications. Bioreactor & Aseptic Operations: Proficiency in large-scale bioreactor operations and aseptic techniques, ensuring contamination-free environments for cell and tissue production. Gene Transfer Methods: Hands-on experience in viral and non-viral gene transfer methods, including plasmid DNA transfections and viral vector-based techniques, critical for gene therapy applications. cGMP Documentation: Familiarity with preparing and reviewing cGMP documents, such as SOPs, protocols, and batch records, ensuring compliance with regulatory requirements. Team Management: Leadership skills to manage, guide, and motivate a team, ensuring high levels of collaboration, productivity, and excellence. Problem-Solving & Troubleshooting: Excellent troubleshooting skills, with the ability to innovate and provide technical solutions in the face of operational challenges. Cross-Functional Collaboration: Ability to collaborate across various teams and functions, working towards shared goals and the successful advancement of the cell therapy pipeline. Project & Time Management: Ability to manage multiple projects simultaneously, ensuring that work is completed on time while maintaining high quality and safety standards. Competencies: Leadership & Team Development: Strong leadership skills, with the ability to direct and motivate a team, fostering an environment of growth, innovation, and high performance. Communication Skills: Excellent verbal, written, and presentation skills, with experience in writing grants and research articles. Ability to effectively communicate with internal teams, external collaborators, and stakeholders. Attention to Detail: High attention to detail, ensuring accuracy and precision in all aspects of product development, documentation, and operational procedures. Problem-Solving & Innovation: Ability to troubleshoot and solve complex scientific problems, utilizing innovative approaches to overcome technical and operational challenges. Adaptability & Efficiency: Demonstrated ability to adapt to changing priorities and work in fast-paced, high-pressure environments while maintaining efficiency and meeting production targets. Quality & Safety Focus: Strong focus on maintaining high standards of safety, quality, and compliance throughout all phases of cell therapy development and production. Qualification : M.Sc. / MTech in Life Sciences with 12-18 years of experience in GMP Productioninvolving intense Cell Culture