Task Prioritization Jobs in Indore

Role Purpose: The purpose of this role is to ensure client satisfaction by resolving, maintaining, and managing the client s software, hardware, and network systems based on service requests raised by end-users, as per the defined SLAs. Key Responsibilities: 1. Ticket Management: Ensure timely response to all client end-user raised tickets. Solution service requests while maintaining high-quality standards. Track and resolve all tickets (via dial home, email, chat, IMS) in line with resolution timeframes. 2. Client Infrastructure Management: Act as the custodian of the client s network, server, system, storage, platform, infrastructure, and other equipment. Ensure proper functioning and upkeep of all client systems. Conduct root cause analysis of raised tickets and implement action plans for problem resolution. 3. Timely Issue Resolution: Provide immediate resolution for high-priority tickets. Install and configure software/hardware requirements as per service requests. Ensure 100% adherence to timeliness as per each issue's priority to avoid escalations. 4. Application/User Access Management: Provide application/user access as per client requirements to ensure timely resolution. Track tickets from acceptance to resolution stage, ensuring adherence to resolution timeframes. 5. Data Backup and Log Management: Maintain timely backups of critical data/logs and management resources to ensure solutions are of acceptable quality and client satisfaction. 6. Collaboration and Coordination: Coordinate with the on-site team for resolving complex issues. Review logs gathered by Chat Bots and ensure all service requests are resolved promptly. Stakeholder Interaction: Internal Stakeholders: Project Manager: For governance and client relationship management. On-site Project Team: To resolve complex issues at the site. Lead/Sr. Administrator: To guide administrators with complex problems. External Stakeholders: Client: Resolving tickets, queries, and servicing them. Competencies: Functional Competencies/Skills Process Excellence: Ability to follow standards and norms to deliver consistent results, manage risks, and provide control and risk reduction (Expert level). Systems Thinking: Understanding of interrelated systems to solve complex problems in dynamic environments (Competent level). Technical Knowledge: Proficient knowledge of various devices and networks that require administration and servicing (Expert level). Behavioral Competencies: Problem Solving: Ability to find solutions to complex issues and challenges. Execution Excellence: Ability to meet and exceed execution standards consistently. Passion for Results: Strong drive and commitment to achieving goals and client satisfaction. Collaborative Working: Ability to work well in a team environment to resolve challenges and achieve objectives. Performance Metrics: 100% Adherence to SLA/Timelines: Ensuring that all tasks are completed within the specified timeframes to avoid delays and ensure client satisfaction. Zero Customer Escalation: Maintaining a high level of service to prevent any issues from escalating. Client Appreciation: Receiving positive feedback, such as client appreciation emails, indicating high client satisfaction.

Position: Java Technical Lead Job Category: Technical Department: Engineering Location: Indore, Madhya Pradesh Experience: 8+ years Employment Type: Full-Time, Permanent About the Role: We are seeking a highly skilled and experienced Java Technical Lead to join our team and drive the design, development, and delivery of robust, scalable, and high-quality Java-based applications. The ideal candidate will combine technical expertise with leadership capabilities to mentor team members, oversee project development, and ensure alignment with architectural goals and business requirements. Key Responsibilities: Technical Leadership: Lead the design, development, and deployment of enterprise-level Java applications. Provide technical direction and mentorship to a team of developers. Conduct code reviews to ensure adherence to coding standards and best practices. Solve complex technical challenges and provide innovative solutions. Software Architecture & Design: Define application architecture and ensure scalability, maintainability, and performance. Collaborate with architects to design microservices or monolithic architectures as per project requirements. Apply design patterns, object-oriented principles, and industry best practices in solution design. Project Management: Work closely with product managers, stakeholders, and cross-functional teams to gather requirements and deliver projects on time. Manage task allocation, progress tracking, and risk mitigation using Agile methodologies. Ensure project deliverables meet quality standards and business goals. Development & Integration: Hands-on coding for critical modules and problem-solving. Develop RESTful APIs, integrate third-party services, and optimize application performance. Work with databases (MySQL or NoSQL) and ORM frameworks like Hibernate. DevOps & Deployment: Implement CI/CD pipelines for automated builds and deployments. Ensure applications meet security standards and compliance. Continuous Improvement: Evaluate and recommend tools, frameworks, and technologies to improve development processes. Foster a culture of continuous learning, collaboration, and innovation within the team. Education & Experience: A Bachelor s or Master s degree in Computer Science, Engineering, or a related field is required, and certifications in Java (e.g., Oracle Certified Professional) or cloud technologies (e.g., AWS, Azure) will be an added advantage. Candidates should have a minimum of 8 years of experience in Java Development, with proven expertise in leading development teams and managing projects. Skills: Strong programming skills in Java 8+ are essential, along with proficiency in frameworks like Spring Boot, Hibernate, and JPA. Experience with front-end frameworks such as Angular or ExtJs is highly desirable. The ideal candidate should have experience building and consuming RESTful APIs and microservices, as well as working with relational databases like MySQL and familiarity with NoSQL databases such as MongoDB or Redis. A strong understanding of software design principles, including SOLID and DRY, is required, and experience with cloud platforms like AWS or Azure would be beneficial. Proficiency with tools like Git/Bitbucket, Maven, Jenkins, and containerization technologies such as Docker and Kubernetes is critical. Excellent problem-solving, communication, and leadership skills are essential, with the ability to manage tasks effectively using Agile methodologies. Experience with large-scale systems, especially ERP or enterprise applications, will be a plus. Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills & contributions. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it! If you are an experienced Java Technical Lead with a passion for driving development, fostering team collaboration, and working on innovative projects, we encourage you to apply and join our talented team at Serosoft! Qualification : A Bachelors or Masters degree in Computer Science, Engineering, or a related field is required, and certifications in Java (e.g., Oracle Certified Professional) or cloud technologies (e.g., AWS, Azure) will be an added advantage.

Civil Engineer Location: Indore Qualification: DCE / B.E. (Civil) Experience: 2 to 10 years Job Description We are looking for a skilled Civil Engineer with experience in the execution of projects related to National Highways and Bridges. The ideal candidate will be involved in overseeing construction activities, ensuring quality, and maintaining project timelines. Key Responsibilities Supervise and manage the execution of highway and bridge construction projects. Coordinate with contractors, subcontractors, and site teams to ensure adherence to project plans and specifications. Monitor project progress and ensure compliance with safety and quality standards. Resolve on-site technical issues and liaise with stakeholders for smooth project delivery. Maintain daily site reports and documentation related to project execution. Required Skills & Experience Diploma or Bachelor s degree in Civil Engineering (DCE / B.E.). 2 to 10 years of experience in construction execution for national highways and bridges. Strong understanding of construction processes, materials, and quality control. Good communication and team coordination skills. Ability to work effectively on-site and manage multiple tasks. Qualification : Diploma or Bachelors degree in Civil Engineering (DCE / B.E.)

Technical Recruiter Job Category: Non-Technical Department: Human Resources Job Location: Indore, India Experience Required: 5+ Years About the Role: We are looking for a detail-oriented and skilled Technical Recruiter with a minimum of 5 years of experience in recruiting for technical roles. The ideal candidate will have a strong understanding of technology, programming languages, and a proven ability to source candidates through various job portals and networks. Key Responsibilities: Source candidates through multiple channels including job boards, social media, and professional networks. Conduct interviews and assess candidates' technical skills for various roles within the company. Collaborate with hiring managers to understand job requirements and develop comprehensive recruitment strategies. Manage the entire recruitment process, from job posting to offer negotiation. Maintain a database of candidates and track recruitment metrics to ensure a smooth hiring process. Stay updated on industry trends and best practices to continually improve recruitment strategies. Education & Experience: Bachelor s degree in Human Resources, Business Administration, or a related field. At least 5 years of experience in technical recruiting or a relevant role with hands-on experience recruiting for technical positions. Skills & Competencies: Strong understanding of various technical roles and programming skills required in the IT industry. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment while maintaining a high level of organization. Proficiency in using applicant tracking systems (ATS) and recruitment software. Strong organizational skills, time management, and ability to prioritize tasks effectively. What We Offer: Learning & Growth: We support your professional development at every step of your career. Cutting-Edge Technologies: Engage in pioneering and innovative recruitment projects. Global Opportunities: Expand your horizons and work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations, team activities, and outings. Best of Breed Compensation: Competitive salary and performance-based rewards. 5-Day Work Week: We promote a healthy work-life balance. Group Health Insurance: Comprehensive coverage for your health and well-being. Open Door Policy: We value your ideas and feedback, fostering a culture of openness. Beautiful Office in Indore: Work in India s cleanest city, with a modern and collaborative office environment. Join Serosoft today! Help us build the future with exceptional talent, and enjoy the benefits of being part of an innovative and dynamic team. Qualification : Bachelors degree in Human Resources, Business Administration, or a related field.

Job Title: Cloud Infrastructure Engineer Job Responsibilities: Design, deploy, and continuously improve our cloud infrastructure, focusing on reliability, scalability, and security. Provide input into long-range platform requirements and operational guidelines, with a focus on automation and continuous improvement. Perform incident management duties to investigate and follow up on incidents and deliver structural fixes. Raise the standard of our engineering excellence by implementing best practices for coding, testing, and deployment. Provide organization-wide IT support. Guide other teams and departments in implementing security standards across the company and conduct risk management activities. Help implement compliance policies and procedures including security patch management for our complete IT assets inventory and our business continuity plan (e.g., backups, disaster recovery). Skills Required: At least 1 year of experience in system engineering, DevOps, SRE, or similar positions. A deep understanding of deployment and monitoring strategies for reliable, highly scalable, and robust cloud infrastructure. Expertise in cloud technologies such as AWS, Kubernetes, and Docker. Strong knowledge of automation and infrastructure as code technologies such as Terraform, Powershell, Puppet, Ansible, etc. Experience working with complex CI/CD pipelines for production releases in a microservices-based architecture. An organized self-starter with an ability to follow through on tasks under minimal supervision. Passionate about improving skills and learning new technologies. Additional Skills Required: Experience in at least one modern programming language such as Python, Java, JavaScript, Node.js, etc.