Team Support Jobs in Mumbai

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Manager - Sales Force Effectiveness (SFE) Location: Mumbai Group Company: RPG Life Sciences About the Role The Sr. Manager - SFE is responsible for driving operational excellence through data-driven insights, automation, and digital tools. This business-critical role ensures real-time KPI analysis, aligns sales activities with corporate goals, and mentors the team to enhance productivity across the organization. Key Responsibilities Strategy, Analytics & Benchmarking Align sales efforts with business objectives, including segmentation, targeting, and call planning. Monitor KPIs to evaluate sales team effectiveness and provide recommendations for improvement. Create MIS reports and dashboards for senior leadership and the PMT to ensure real-time visibility. Prepare IPM audit reports with competitor analysis and ensure EI for all brands exceeds 100% monthly. Provide market reflection summaries and insights on new product introductions. Automation, CRM & Data Quality Manage and optimize CRM platforms to support sales processes and improve productivity. Automate workflows such as call logging, sample tracking, and reporting. Oversee the integration of SFA tools with ERP and BI systems while maintaining data integrity. Train field sales teams on CRM system adoption and lead the optimization of SFA tools. Collaborate with vendors for UI/UX improvements to enhance user experience. Operations & People Leadership Optimize Travel Allowance (TA) and Daily Allowance (DA) submissions to drive a "0-deduction" culture. Provide insights on Continuing Medical Education (CME) expenditures to improve process efficiency. Mentor the SFE team on advanced tools like Excel, Power BI, and Power Query. Work with marketing, IT, and commercial teams to ensure data-driven decision-making. Address operational challenges through hands-on support and team guidance. Skills & Competencies Advanced Analytics: Proficiency in Power BI, Excel (Advanced), and Power Query. SFA Expertise: Mastery of Sales Force Automation platforms and CRM data integration. Leadership: Proven ability to coach teams and drive digital transformation. Analytical Depth: Expertise in KPI tracking, market trend interpretation, and root cause analysis. Qualifications & Experience Education: Bachelor's or Master s degree in Business, Data Analytics, or a related field. Experience: Minimum 15 years in Sales Operations, SFE, or MIS, ideally in pharma or FMCG. Track Record: Proven experience in automation, dashboarding, and team leadership. Success Metrics Timely delivery of accurate dashboards with actionable leadership insights. Measured increase in sales productivity via automation and data visibility. Reduced travel-related expenses and optimized CME processes. Development of a high-performing, continuously learning SFE team. Qualification : Bachelor's or Masters degree in Business, Data Analytics, or a related field

Business Management GMDO CAO, E-Trading Strategy Location: Mumbai Skill Category: Global Markets Corporate Title: Analyst / Associate Company Overview Nomura is a global financial services group with an integrated network spanning ~30 countries. By connecting markets East & West, Nomura serves individuals, institutions, corporates, and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, Nomura is built on disciplined entrepreneurship and a commitment to creative solutions and thought leadership. Nomura Services India supports the group s global businesses, providing world-class capabilities in trading support, research, IT, financial control, operations, risk management, and legal support, playing a critical role in global operations. Nomura is recognized for its inclusive workplace initiatives and has received awards such as Top 10 Employers (IWEI), IWEI Gold Employer of Choice, India CSR Leadership Award 2024, and YUVA Unstoppable Changemaker Awards. Division Overview The Global Markets (GM) division, based in Mumbai, provides front-office expertise in pricing, modelling, and risk management. The team is integral to portfolio optimization, pricing, and structuring strategies, supporting aggressive revenue targets. Business Unit Overview The Business Management team in Powai enables Front Office teams globally, including AEJ, EMEA, and US GM Business Management, Client Account Management & Strategy (CAMS), Front Office Supervision (FOS), GMDO CAO, and Senior Relationship Management (SRM). This role is within the **GMDO CAO, E-Trading Strategy** team, responsible for implementing the business policy, executing strategy, and managing day-to-day operations. You will work closely with Co-Heads of E-Trading Strategy and the COO of GM Digital Office. Position Specifications Experience: 2 4+ years relevant experience Qualification: MBA (Finance) or CA preferred Role & Responsibilities Business & Financial Management Lead financial planning and control, including budget management, tracking actuals, and providing meaningful insights for management decisions. Ensure accuracy of balance sheet items, including asset capitalization and depreciation. Control spend by managing approvals for T&E and platform expenditure. Partner with vendor teams to manage software, data, and resource suppliers throughout the lifecycle. Team Structure & Contribution Track monthly headcount and organizational changes. Maintain project structures reflecting team activities. Create business-level allocations to inform internal cost allocation and measure team contribution. Strategy & Delivery Work with the Global E-Trading Strategy CAO to drive strategy execution and delivery of roadmap initiatives. Optimize team structure and working environment in collaboration with local support and HR. Ensure risk management and control processes are adhered to. Business Analysis & Reporting Prepare weekly business summaries with financial metrics and commentary. Develop executive-level presentations to support senior management decision-making. Stakeholder Management Advocate for the E-Trading Strategy team across the organization. Partner with GM desk, business managers, Technology, Operations, Finance, and other corporate functions to ensure recognition and support of team successes and challenges. Why Join Nomura This role offers a unique opportunity to partner with global stakeholders, drive strategic initiatives, and manage key business operations in a fast-paced, front-office environment. You will play a critical part in shaping the E-Trading Strategy business agenda and contributing to Nomura s global market success. Qualification : MBA (Finance) or CA preferred

Assistant Business Manager SEO Location: Mumbai Experience: 2 4 Years Education: Graduate (Any discipline) Employment Type: Full-Time About the Role We re looking for an enthusiastic and detail-oriented Assistant Business Manager with hands-on experience in SEO and digital marketing analytics. You ll play a crucial role in driving organic growth for client websites, delivering impactful SEO strategies, and ensuring data-driven decision-making through regular performance analysis. Key Responsibilities Develop and implement detailed SEO recommendations for assigned client websites Conduct comprehensive SEO audits to ensure content and structure compliance with current best practices Monitor timelines, deliverables, and ensure commitments are met for client projects Create and deliver monthly performance reports for clients, offering insights and action plans Stay up to date with the latest SEO trends, Google algorithm updates, and industry developments Work on Google Ads (AdWords) campaigns to support paid marketing efforts when needed Analyze quantitative and qualitative data using web analytics tools (such as Google Analytics) to guide strategic decisions Translate analytics findings into actionable, performance-driven SEO plans Requirements 2 4 years of experience in SEO, digital marketing, or a related field Strong understanding of both on-page and off-page SEO practices Hands-on experience with SEO tools (e.g., Google Search Console, SEMrush, Ahrefs, Screaming Frog) Working knowledge of Google Ads and campaign management Proficiency in using Google Analytics and other web analytics tools Ability to analyze data, identify trends, and translate them into strategy Strong written and verbal communication skills Highly organized, proactive, and capable of managing multiple projects simultaneously Preferred Qualities Self-motivated and results-driven mindset Passion for digital marketing and search engine technologies Ability to work collaboratively across teams and with external stakeholders Strong attention to detail and time management If you re passionate about SEO and want to be part of a dynamic team driving digital growth we d love to hear from you! Qualification : Graduate (Any discipline)

Position: Assistant Manager Product Strategy Employment Type: Full-Time Department: Product Strategy Team Location: Mumbai About TimesPro TimesPro, an award-winning Higher EdTech initiative of the Times of India Group, is committed to delivering Education 4.0 learner-centric, industry-relevant, role-specific, and technology-enabled learning. Founded in 2013, TimesPro serves aspiring professionals across industries and age groups through: Early Career Programs in BFSI, e-commerce, and technology Executive Education in partnership with top Indian and global institutions Enterprise Solutions for organizational learning and development Role Overview We are looking for a highly motivated and analytical Assistant Manager Product Strategy to join our growing Product Strategy team. This role is ideal for someone with a strategic mindset, a data-driven approach, and hands-on experience managing digital products throughout their lifecycle. You ll work closely with a high-caliber team of professionals from IIT, IIM, LSE, and top-tier MNCs. This is a great opportunity to contribute meaningfully to product development, learn continuously, and grow with an innovative EdTech organization. Key Responsibilities Customer & Market Insight: Identify customer needs and market trends to generate product ideas that increase market share and enhance user experience. Research & Analysis: Conduct market, customer, and competitive research to gather insights for strategic decision-making. Product Lifecycle Management: Lead product planning, positioning, development, launch, and review ensuring alignment with business goals. Cross-functional Collaboration: Work with engineering, content, operations, marketing, and sales teams to bring products to life and ensure continuous improvement. Strategic Documentation: Maintain comprehensive documentation including business cases, use cases, learner feedback, and audit findings. Competitive Benchmarking: Analyze competitor offerings and identify differentiation opportunities to inform product enhancements. Trend Forecasting: Monitor emerging trends to inform long-term product strategy. Team Management: Build and lead a small, efficient team to support product strategy and execution. Skills & Abilities: Proven experience managing B2C digital products. Strong understanding of the full product lifecycle. Proficiency in product and project management tools. Analytical mindset with excellent problem-solving skills. Comfortable with both strategic thinking and hands-on execution. Strong collaboration skills in a matrix environment. Excellent verbal and written communication skills. Highly proficient in Excel and AI tools. Education & Experience: Bachelor's or Master s degree in Computer Science, Engineering, Business, or a related field (Premier institute preferred). Minimum 5 years of experience in Product Management or Strategy. Experience in EdTech is a strong plus. Reporting To: Product Manager Product Strategy Qualification : Bachelor's or Masters degree in Computer Science, Engineering, Business, or a related field (Premier institute preferred)

Position Title: Senior Territory Manager / Deputy Regional Manager Location: Mumbai Reports To: General Manager Experience Required: 10 to 15 years of relevant experience in sales, with a strong background in analytical and laboratory instruments. Educational Qualifications: Minimum: Diploma in Electronics, Chemical, or Instrumentation Engineering Preferred: B.Sc. / M.Sc. in Chemistry, Biology, or Physics OR Graduate / Diploma in Electronics, Chemical, or Instrumentation Engineering Role Summary: The Sr. Territory Manager / Dy. Regional Manager will be responsible for driving sales and business development for the company s full range of analytical and laboratory instruments. The role involves both individual contributions and managing a sales team within the assigned region. Key Responsibilities: Lead sales initiatives for analytical and laboratory instruments in the designated territory Generate new business opportunities through customer visits and market exploration Manage and update sales funnel and activities using CRM tools Conduct technical presentations and product demonstrations Drive commercial negotiations and close sales deals Consistently achieve or exceed defined sales targets Build and maintain strong relationships with customers and key stakeholders Ensure high levels of customer satisfaction through effective internal coordination with service and support teams Provide guidance and support to team members and ensure team performance aligns with regional goals Key Competencies and Skills: Minimum 5 years of experience in selling analytical instruments Proven ability to lead and manage a sales team (2 3 years of team management experience required) Strong understanding of Molecular Spectroscopy, Elemental Analysis, Gas Chromatography, and Thermal Analyzers (preferred) Excellent verbal and written communication skills in English Proficient in MS Office (Word, Excel, PowerPoint, Outlook) Goal-oriented, self-motivated, and capable of working independently Willingness to travel extensively within the assigned territory Qualification : Diploma in Electronics, Chemical, or Instrumentation Engineering

Job Title: Team Leader Collection Process Location: Mumbai Experience: 1 6 Years Job Summary: We are seeking an experienced and motivated Team Leader for our Collections process in a domestic BPO setup, preferably with a background in banking collections. The ideal candidate will be responsible for overseeing daily operations, ensuring team performance, and driving key business metrics. Key Responsibilities: Lead, manage, and support a team of 10 15 collection agents. Oversee day-to-day operations, address team challenges, and ensure smooth workflow. Monitor and drive team performance based on Scorecard metrics. Create and manage agent schedules to ensure adequate coverage and attendance. Conduct weekly team reviews and performance discussions. Foster team engagement, address concerns, and implement solutions through regular team meetings. Ensure staff retention, manage attrition, and maintain a high Employee Satisfaction (ESAT) score. Support the team in achieving and exceeding collection targets and organizational goals. Desired Candidate Profile: Graduate in any discipline. Prior experience as a Team Leader in a domestic BPO, preferably in a collections process. Strong understanding of throughput calculations including attrition and shrinkage. Proven ability to manage team KRA/KPI performance effectively. Excellent communication, leadership, and interpersonal skills. Ability to motivate and guide a team towards consistent high performance. Qualification : Graduate in any discipline

Job Title: Compliance Manager Regulatory Relationship Location: Mumbai Department: Compliance Category: Others Job Purpose We are seeking a detail-oriented and proactive Compliance Manager Regulatory Relationship to support the Compliance function by ensuring that the bank s policies, procedures, and operations align with regulatory and ethical standards. This role involves monitoring regulatory changes, reviewing internal processes, and driving compliance initiatives across departments. Key Responsibilities Manage and oversee compliance-related operations including policies, investments, and procedures. Design, implement, and monitor internal control systems to prevent and address legal or policy violations. Conduct regular assessments of compliance frameworks to enhance their efficiency and effectiveness. Identify risks and recurring issues by reviewing internal reports and procedural documentation. Conduct periodic audits of processes and maintain accurate compliance records. Develop compliance manuals, checklists, and regulatory documentation. Collaborate with department heads to review and update compliance policies across functions. Engage with senior management to drive implementation of compliance frameworks. Initiate investigations into instances of non-compliance and follow through with corrective actions. Facilitate employee training programs focused on legal and compliance standards. Supervise compliance officers and promote knowledge sharing and best practices within the team. Foster collaboration with internal stakeholders to align compliance efforts across the bank. Stay updated on evolving regulatory trends and industry best practices. Promote a culture of accountability, continuous learning, and shared ownership within the compliance team. Support in attracting, developing, and retaining top talent within the compliance function. Qualifications & Experience Educational Requirements: Graduate in any discipline (mandatory) Postgraduate degree in a relevant field (preferred) Experience: 2 5 years of relevant experience in regulatory compliance within the banking or financial services sector Qualification : Graduate in any discipline (mandatory)

Position: Assistant Manager F&A (Consolidation) Location: Mumbai, India Company: Tata International Limited About Us Tata International Limited (TIL) is a premier trading and distribution company with over 60 years of excellence. With operations in more than 29 countries, TIL spans diverse sectors such as trading, distribution, manufacturing, and retail. Our legacy is built on the Tata values of Pioneering, Integrity, Excellence, Unity, and Responsibility. We foster a collaborative, inclusive, and ethical work culture, driven by the Tata Code of Conduct, and are committed to sustainable growth and employee development. Job Purpose As an Assistant Manager Finance & Accounts (Consolidation), you will work closely with the finance team to support various aspects of accounting and financial reporting. The role is designed to offer broad exposure to finance operations, with a focus on consolidation, analysis, and compliance. Key Responsibilities Gain a strong understanding of the business, industry, and Tata International s financial processes Support and execute finance and accounting projects, particularly in financial consolidation and reporting Handle multiple assignments simultaneously while meeting deadlines Ensure accurate preparation and maintenance of financial data and reports Collaborate with internal stakeholders to deliver high-quality financial insights Take on any additional responsibilities as assigned by the project manager or reporting authority Qualifications Chartered Accountant (CA) Strong understanding of accounting principles and consolidation processes Experience Minimum 3 years of post-qualification experience in Finance & Accounts Experience in financial consolidation, reporting, and analysis will be preferred Industry Preference Open to candidates from all industries; experience in a multinational or large corporate setup is a plus Be part of the Tata Group legacy a symbol of trust, excellence, and ethical leadership Gain cross-functional exposure in a global organization Thrive in a culture of continuous learning and professional development Contribute meaningfully to the organization s financial success and sustainability Embark on a rewarding career journey with Tata International. Apply today to make a difference. Qualification : Chartered Accountant (CA)

Job Title: Site Office Executive Location: Mumbai About Zipgrid Zipgrid is a leading PropTech company specializing in Finance, Compliance, and Office (FCO) operations for housing societies and commercial communities on a Done-For-You model. Since 2014, Zipgrid ( MyAashiana Management Services Private Limited ) has emerged as a trusted partner to over 550+ communities, providing comprehensive solutions that ensure smooth and efficient operations. We believe in the motto, Let the experts do the work, delivering unmatched community living and working experiences backed by over a decade of expertise. Role Overview At Zipgrid, each society is treated as a unique project. As a Site Office Executive, you will be responsible for managing the day-to-day operations of the assigned project, working closely with the FCO Manager and project teams to ensure seamless administration and excellent service delivery. Key Responsibilities Assist the FCO Manager and team at the client site with daily operations. Manage office administration tasks such as document filing, scanning, and submission/collection of papers from residents and offices. Handle banking activities including cheque submissions, passbook updates, and statement collection. Process daily receipt entries and track cheque lifecycle (undeposited and post-dated cheques). Address basic resident queries and ensure regular cheque deposits. Coordinate weekly virtual meetings with project teams and assist in project coordination. Communicate with local authorities and vendors under guidance from the site/project team. Participate in mandatory training sessions as scheduled by project leads. Perform other administrative duties as assigned by Managing Committee members. Qualifications & Skills HSC passed or Graduate with 2+ years of experience; preference for candidates with office administration experience. Proficient in MS Office applications. Strong communication skills, able to clearly relay client matters to the site and project teams. Willingness to learn and support team members proactively. Detail-oriented and organized with the ability to multitask effectively. If you re looking to join a dynamic PropTech leader and grow your career by managing impactful community projects, we d love to hear from you!

Job Title: Customer Service Associate Location: Mumbai, India Department: Customer Operations Industry: FinTech Employment Type: Full-Time About the Role: We are seeking a proactive and empathetic Customer Service Associate to join Salary Finance, a fast-growing FinTech venture under the Blenheim Chalcot portfolio. In this role, you will be an integral part of the customer operations team, ensuring prompt, compliant, and high-quality customer interactions via live chat and email. You will be working closely with our teams in India and the UK to provide a seamless customer experience while contributing to the enhancement of internal processes and customer-facing solutions. Key Responsibilities: Handle customer inquiries via live chat and email in a professional and timely manner. Provide support related to loan applications, repayments, account updates, and general queries. Interpret and explain financial products, terms, and policies with clarity and compliance. Maintain accurate records in the CRM system and ensure resolution logs are up to date. Escalate unresolved or complex issues to the appropriate teams and follow up until closure. Troubleshoot basic technical issues (login errors, document uploads) and collaborate with the tech team. Ensure strict compliance with GDPR and data protection standards. Meet service benchmarks aligned with SOPs and SLAs. Identify recurring issues and offer feedback to product and operations teams. Recommend improvements for FAQs and knowledge base articles. Support customer retention by providing exceptional service and building rapport. Share insights and best practices with peers to support continuous team improvement. Participate in regular training on product updates, tools, and compliance protocols. About You: You are a detail-oriented, tech-savvy problem solver with a passion for delivering excellent customer service. You thrive in fast-paced, change-driven environments and are eager to contribute to a mission-driven FinTech. Required Skills: Strong communication skills both written and verbal. High emotional intelligence with a customer-first mindset. Prior experience in a customer/client-facing role. Ability to multitask, stay organized, and meet deadlines. Comfortable with Google Sheets, Excel, and manipulating customer data. A collaborative, empathetic, and solutions-focused attitude. Self-motivated and resilient, even in high-pressure situations. Preferred Skills: Experience in financial services, tech, or employee benefits companies. Familiarity with CRM systems and ticketing platforms (e.g., Zendesk, Freshdesk). Working knowledge of G Suite, Advanced Excel, and basic data analysis. Understanding of TCF, GDPR, CCA, and AML regulations. Education: Minimum: High School Diploma Preferred: Bachelor s Degree in any discipline About Salary Finance: Founded in 2015, Salary Finance is one of the UK s leading FinTech platforms improving employee financial well-being. Our platform supports over 4 million employees across 575 clients, including 20% of the FTSE 100. Backed by Blenheim Chalcot and major financial institutions, we provide salary-linked savings, loans, earned wage access, and financial education all through our digital platform. Our mission is to make employees financially healthier and happier, ultimately boosting productivity and well-being at work. About Blenheim Chalcot: Blenheim Chalcot (BC) is the UK s leading digital venture builder, with over 26 years of experience building disruptive businesses in FinTech, EdTech, GovTech, HealthTech, and beyond. With over 4,000 employees across 20+ ventures, our India operation (established in 2014) plays a crucial role in innovation, development, and scaling. What We Offer: Be part of the world s leading digital venture builder. Access to cutting-edge GenAI technologies. Opportunities for continuous learning and personal growth. Fun and open work culture (we own the Rajasthan Royals IPL team!). 24 days of annual leave + 10 public holidays. Private medical insurance for you and your family. Life insurance coverage. Diversity & Inclusion: At Blenheim Chalcot, we value diversity, meritocracy, and innovation. We are committed to creating an inclusive workplace that supports all employees in reaching their full potential. We recruit and develop talent based on skills and passion not background. Apply Today: If you're passionate about delivering high-impact customer experiences and eager to be part of an innovative FinTech journey, we'd love to hear from you.

Job Title: Financial Analyst Key Responsibilities: Prepare detailed reports and analysis, including management commentary Provide ad-hoc reporting support to the CFO and Management Team Assist in budgeting and forecasting processes Track Key Performance Indicators (KPIs), perform variance analysis, and conduct trend analysis Drive process improvements and automation initiatives Collaborate with cross-functional teams, including Operations, Strategy, and Practice Leaders, to gain insights into business drivers and provide actionable financial recommendations Support the decision-making process by delivering timely and relevant financial insights Required Skills and Qualifications: Proficiency in MS Excel is essential Experience with Business Intelligence (BI) tools is a plus Strong analytical and problem-solving abilities Excellent presentation skills Quick learner with a strong ability to adapt Strong communication skills and a collaborative team player

Capital Markets Lawyer About the Role: We are seeking a dynamic and highly skilled Capital Markets Lawyer to join our esteemed legal team. In this full-time role, you will advise leading companies and financial institutions on a broad range of complex financial securities issues. If you are passionate about delivering excellence, going above and beyond as a trusted advisor, and creating value for clients, this is the role for you. Minimum Qualifications: LLB or LLM from a premier law school (India or abroad), with eligibility to practice in India 1 to 2 years of demonstrated success in financial securities, trading, and exchange commissions with a Tier 1 law firm Experience in Capital Markets, including IPOs, rights issues, QIPs, and preferential allotments by listed companies Key Skills: Strong oral and written advocacy skills Expertise in contract drafting and negotiation Ability to analyze and communicate complex technical matters Effective multitasker, able to manage competing deadlines and assignments Solution-oriented with a proven track record of independently closing transactions with minimal supervision Exceptional communication skills both written and verbal with the ability to communicate effectively with clients at all levels Solid understanding of various legal subjects, with the ability to identify issues and seek expert advice as needed Strong drive for technical excellence and staying updated with legal developments Key Responsibilities: Your role will involve, but not be limited to: Conducting legal research to support complex transactions and compliance matters Reviewing, drafting, and negotiating legally binding agreements on behalf of clients Advising clients on legal and regulatory issues within the Capital Markets space Negotiating contracts and providing strategic legal guidance Khaitan & Co. is renowned for its exceptional team of talented and dedicated professionals who drive the Firm forward. As an associate, you will work closely with experienced partners and senior industry professionals, benefiting from mentorship and support in your growth. We invest in the development of our people through partnerships with international human capital organizations, ensuring that our associates have access to continuous professional growth. Our progressive people policies and strategic talent initiatives create a collaborative environment focused on open and constructive communication. With rapid changes in both the global and domestic economic landscape, now is an exciting time to join Khaitan & Co. and be part of our growth story. Our Core Values: Achievement Orientation: A passion for setting and exceeding goals, ensuring timely decision-making, and delivering superior execution while maintaining compliance. Commercial Acumen: A clear understanding of the business environment with an eye for opportunities to enhance business results. Client Intimacy: A deep understanding of client needs, with a solution-focused mindset to build long-term relationships. Teamwork and Collaboration: Building strong relationships and working collaboratively within and across practices to achieve Firm objectives. Communication with Impact: Active listening and effective communication to influence decisions and establish clear channels for dialogue. People Development: Encouraging high performance through clear expectations, empowerment, and ongoing feedback/coaching to develop capabilities. Learning Agility: A passion for acquiring and sharing knowledge, best practices, and continuous learning.

Tech Pre-Sales Manager Location: Mumbai Job Description: Solution Development: Develop solutions and organize, plan, create, and deliver compelling proof of concept demonstrations. Client Requirement Gathering: Communicate effectively with clients to understand their requirements and needs. Solution Control: Oversee the entire solution development process, ensuring it meets client specifications and requirements. Proposal Creation: Provide technology solutions to clients and document the solution in a clear, well-structured proposal. Effort Estimation: Estimate the effort required for development and plan accordingly. Candidate Profile: Cloud Platforms Knowledge: Experience working with various cloud platforms. Pre-sales Call Participation: Actively participate in pre-sales calls to understand client needs and propose solutions. Coding Experience: Must have a background in coding to assess and design technical solutions effectively. Tech Expertise: Deep technical expertise across various technologies. Technology Agnostic: Ability to work across different technology stacks without preference. Strong Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical stakeholders. Software Architecture: Proficient with software architecture and design principles. If you are ready to take on the challenge of leading tech pre-sales efforts in Mumbai, apply today for the Tech Pre-Sales Manager role!

Introduction A Technology Sales Engineer role (internally called a Brand Technical Specialist) within IBM Security means providing industry-leading solutions to help our clients navigate the challenges of cloud security, advanced threats, compliance and privacy, as well as mobile and remote security. This role ensures you re continuously growing personally and professionally staying ahead of industry trends and remaining the trusted advisor our clients depend on for success. IBM s excellent onboarding and industry-leading learning culture will equip you to create a lasting impact while advancing your career. In our collaborative and experiential sales environment, you'll work alongside bright minds and keen co-creators always willing to help and be helped as you apply passion to drive our clients' investment in IBM's products and services. Your Role and Responsibilities As a Brand Technical Specialist, you will: Security Strategy Crafting: Work with clients to craft security strategies for infrastructure, applications, and management tailored to their business needs. Enhanced Security Solutions: Detail and present IBM Security solutions that enhance existing technology stacks, helping clients to better manage their security. Effective Communication: Simplify and explain complex technical topics in an easily understandable manner to clients, ensuring clarity and alignment. Trust-Building for Cloud Deals: Build credibility and trust at all levels within client organizations to successfully close complex cloud technology deals, driving value for their business. Required Education Bachelor's Degree Required Technical and Professional Expertise Knowledge of Data Security technologies like Database Activity Monitoring (DAM) using IBM / Imperva / McAfee, deployed both on-premises and in the cloud. Experience guiding clients in adopting DAM solutions, including delivering Proof of Concepts (PoC), Proof of Technology (PoT), Request for Proposal (RFP) responses, and Enablement activities for partners and clients. Strong ability to deliver presentations and demos to clients and partners, explaining complex security solutions in an engaging and clear manner. Experience capturing and prioritizing complex requirements, resolving conflicts, and obtaining client buy-in on assumptions to fill gaps in critical requirements. Good to Have Experience Understanding of heterogeneous types of databases such as RDBMS (DB2, Oracle, MS SQL), RDS, DBaaS / PaaS, Big Data, Data Warehouse, SAP HANA, etc. Experience articulating technology options to clients, advising on strategic decision-making, and exploring innovative solutions to accelerate their digital transformation. At IBM, we foster a culture of growth, collaboration, and innovation. As a Brand Technical Specialist, you'll join a team of experts dedicated to helping clients tackle complex security challenges. You will be empowered with cutting-edge technology and supported by a network of mentors and coaches to ensure your continuous success and development. In this role, your contributions directly impact IBM s growth and help shape the future of security solutions for global businesses. Join us at IBM Security to drive meaningful change and secure the digital transformation journeys of the most innovative companies worldwide. This job description highlights the key responsibilities and qualifications required for the Technology Sales Engineer (Brand Technical Specialist) role, providing potential candidates a clear understanding of the position and its importance at IBM Security.

Job Description As a Knowledge Content Manager Associate in our team, you will be at the forefront of managing and enhancing our content database, ensuring that our sales materials (including RFPs, pitch books, and brochures) are compelling, accurate, and globally-consistent. You will collaborate with sales, product, client service, and other subject matter experts to ensure content and stats are accurate, consistent, and approved. You will also create materials for sales training, such as case studies, information on product overviews and strategy, and prepare competitor analysis. Job Responsibilities: Maintain, update, and enhance content used for client-facing documentation (proposals, pitchbooks, and other similar documents) provided to prospective and existing clients in pursuit of winning or retaining business. Develop external and internal content in partnership with sales and product, including case studies, and product overviews & strategy documents. Coordinate with subject matter experts to update the database with new responses as products are enhanced. Partner with subject matter experts to conduct periodic end-to-end reviews of responses in the database to ensure changes in business, value proposition, regulatory environment, staff, locations, etc., are correctly captured. Utilize Tableau to build dynamic data visualization dashboards, transforming complex data into actionable insights that support strategic sales initiatives. Source and manage J.P. Morgan statistics in the creation of sales documents or in answering questions from clients or prospects globally. Manage the sales experience survey process as the conduit between sales and the third-party consultant. Perform vendor administration activities such as user access management and training, and act as a point of contact, liaising with vendor support to quickly resolve issues. Required Qualifications, Capabilities, and Skills: Minimum 4 years of work experience in the financial services industry, within content/database management, pre-sales, business development, or marketing. Excellent verbal and written communication skills, with a thorough knowledge of American and British English language, grammar, spelling, punctuation, and usage, as well as the Associated Press (AP) style guide. Confidence, assertiveness, and professionalism to partner closely with all levels of management. Proficiency with MS Word, Excel, and PowerPoint required. Strong project management skills with the ability to manage tight schedules. Preferred Qualifications, Capabilities, and Skills: Bachelor's degree (BA or BS) in finance, business preferred, but not required. An understanding of the securities services industry and products is a plus. Self-starter with sound judgment and ability to operate independently and apply initiative. Experience with building data visualization dashboards via Tableau. Familiarity with emerging technologies, such as LLMs to bring in efficiencies in content and stats management. About Us JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world s most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. Qualification : Bachelor's degree (BA or BS) in finance, business preferred, but not required.

Job Description: We are seeking a highly skilled and motivated Business Analyst to join our team. In this role, you will work closely with stakeholders to define, document, and optimize business processes. You will play a key part in ensuring that systems are designed according to user needs, conducting functional testing, and assisting with user acceptance testing. Additionally, you will support the team with training, business process evaluations, and process optimization strategies. Your efforts will help drive continuous improvement and ensure timely delivery of projects. Key Responsibilities: Define and document customer business functions and processes. Identify, define, and document business needs and objectives, ensuring that the system design aligns with user requirements. Prepare functional test cases to ensure that the developed system meets user needs. Participate in user acceptance testing and conduct functionality testing of new systems. Assist in training and coaching both professional and technical staff to improve their skill sets. Evaluate business processes, anticipate requirements, and uncover areas for improvement. Develop and implement solutions to enhance business processes and optimize systems. Lead ongoing reviews of business processes and develop strategies to optimize them. Stay up-to-date with the latest process and IT advancements to help modernize and automate systems. Conduct meetings and presentations to share ideas and findings with stakeholders. Document and communicate the results of your efforts to ensure clarity and alignment with project goals. Gather critical information from meetings with stakeholders and produce useful reports. Manage projects, develop project plans, and monitor the performance of ongoing projects. Ensure timely completion of deliverables and track progress against deadlines. Required Technology Stack: Ability to conduct and manage stakeholder meetings effectively. Strong stakeholder management skills, ensuring clear communication and alignment. Proficiency in SQL query writing. Strong documentation and writing skills. Good presentation skills, capable of presenting ideas and findings clearly. Experience with data modeling and analyzing both Microsoft and Open-source applications for testing and analysis. Expertise in writing and analyzing SQL stored procedures. Experience interacting with customers for gathering requirements, QA, and issue analysis. Domain Exposure: Familiarity with Depository Participants or Insurance domains will be a plus. Educational Requirements: B.E. (Computers/IT), MSc, MCA or a related field. Technical and Professional Requirements: Strong knowledge of data modeling. Experience with both Microsoft and open-source applications for testing/analysis. This is a fantastic opportunity for a skilled Business Analyst to play an important role in optimizing and modernizing business processes, working across teams, and ensuring the success of key projects. If you are driven, organized, and passionate about process improvement, we encourage you to apply! Qualification : B.E. (Computers/IT), MSc, MCA

Job Title: Sales Team Leader Location :Mumbai Job Summary The Sales Team Leader is responsible for overseeing and guiding the sales team to ensure optimal performance, customer satisfaction, and achievement of sales targets. This role involves training new sales team members, solving customer complaints, providing feedback, and motivating the team to meet organizational goals. The Sales Team Leader will also focus on building strong relationships with business partners and managing team performance. Responsibilities Training: Train new sales team members and assign specific tasks to other team members, monitoring their sales performance. Customer Service: Solve customer complaints and answer customers' questions. Guide team members on fulfilling customer requirements. Sales Support: Assist team members in selling products and services to maximize sales revenue. Feedback & Guidance: Provide constructive feedback to the sales team and assist in solving customer problems and queries. Motivation & Team Building: Motivate sales team members and create an atmosphere of healthy competition to drive performance. Relationship Management: Build and maintain good relationships with business partners to foster future growth. Inspiration: Create an inspiring team environment that motivates team members to achieve targets. Sales Guidance: Provide guidance to team members on how to achieve the monthly organizational expected target. Team Management: Manage shrinkage and attrition within the team to ensure consistent performance. Skills Required Experience in banking & insurance sales is necessary. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal, and customer service skills. Strong leadership abilities. Good time management, strategic planning, and organizational skills.

Description The Assistant Department Manager for the Shared Services Team will lead the Accounts Payable, Payroll, Billing & Accounts Receivable team and oversee daily operations, ensure efficient and effective service delivery, and manage a team of professionals. This role involves managing section managers, team leads, and team members to ensure efficient and effective financial operations. Assistant Department Manager need to collaborate with US Corporate Financial Services to develop and implement strategic plans to achieve long-term organizational goals. This role requires strong leadership, organizational, and communication skills to drive team performance and achieve departmental goals. Key Responsibilities: Lead the formulation and execution of long-term strategic plans that align with the US Corporate Financial Services vision and goals. This includes identifying growth opportunities, assessing market trends, and driving innovation to ensure sustainable competitive advantage Collaboration with US Finance Manager to understand Finance department broader strategies and specific Shared Services strategy, and influencing these strategies based on local knowledge and experience. Lead the planning, organizing, and coordinating the activities of the Accounts Payable, Payroll, Accounts Receivable and Billing Teams. Work with Section managers and leads to support team members, providing guidance, training, and performance feedback. Monitor and evaluate team performance along with section managers, implementing improvements as needed. Mentor and develop Section Manager and leads, providing guidance and support to enhance their skills, leadership and futuristic strategic thought process. Collaboration with the US finance leaders and BMI finance leaders to streamline processes and improve service delivery. Represent the Accounts Payable, Payroll, Accounts Receivable and Billing teams in meetings and presentations, advocating for the team s goals and achievements Monitor key performance indicators (KPIs) to track progress and drive continuous improvement. Present performance reports for the Accounts payable and Billing team to management. Stay updated on industry trends and best practices to enhance team performance. Occasional travel to US may be required Other duties as assigned Qualifications Chartered Accountants (CA), CPA, MBA from prime institutions strongly preferred. Minimum 12 years of experience in a supervisory or management role, preferably in a shared services environment. An expert collaborator, who builds active strategic partnerships and mutually beneficial relationships to pre-empt sources of conflict and ensure continued collaboration that drives performance for the organization A proven track record of driving successful transformation and change Shows courage and confidence to speak up and challenge competently even when confronted with resistance or unfamiliar circumstances. Strong leadership, Strategic Thinking and team management skills. An experienced people leader, who can deliver optimal work design, development, and drive performance through their team Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. Qualification : Chartered Accountants (CA), CPA, MBA from prime institutions strongly preferred.

Description The Assistant Department Manager - Operational Finance will lead and oversee the operational finance team, ensure compliance with company policies and drive the team towards achieving long-term goals. This role involves managing section managers, team leads, and team members to ensure efficient and effective financial analysis and operations. The Assistant Department Manager will collaborate with US Corporate Financial Services to develop and implement strategic plans to achieve long-term organizational goals. This role requires strong leadership, organizational, and communication skills to drive team performance and achieve departmental objectives. Key Responsibilities: Lead the formulation and execution of long-term strategic plans that align with the US Corporate Financial Services vision and goals. This includes identifying growth opportunities, assessing market trends, and driving innovation to ensure sustainable competitive advantage Collaborate with the US financial managers, BMI department manager to develop and implement strategic plans to achieve long-term organizational goals. Monitor key performance indicators (KPIs) to track progress and drive continuous improvement. Present performance reports for the Operational Finance team to management. Mentor and develop Section Manager and leads, providing guidance and support to enhance their skills, leadership and futuristic strategic thought process. Represent the Operational Finance Team in meetings and presentations, advocating for the team s goals and achievements. Work with Section managers and leads to support team members, providing guidance, training, and performance feedback. Collaboration with the US finance leaders and BMI finance leaders to streamline processes and improve service delivery. Ensure compliance with financial regulations and company policies. Allocate resources effectively to meet project goals. Promote continuous learning and improvement within the team. Provide training and development opportunities for team members. Occasional travel to US may be required Other duties as assigned Qualifications Chartered Accountants (CA), CPA, MBA from prime institutions strongly preferred. Minimum 12 years of experience in a supervisory or management role. An expert collaborator, who builds active strategic partnerships and mutually beneficial relationships to pre-empt sources of conflict and ensure continued collaboration that drives performance for the organization A proven track record of driving successful transformation and change Shows courage and confidence to speak up and challenge competently even when confronted with resistance or unfamiliar circumstances. Strong leadership, Strategic Thinking and team management skills. An experienced people leader, who can deliver optimal work design, development, and drive performance through their team Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. Knowledge of industry best practices and emerging financial trends. (Preferred)