Tech Services Engineer Jobs in Thane

Tech Services Engineer Department: R&D EMACS Location: Thane Job Purpose The Tech Services Engineer is responsible for developing, testing, and maintaining firmware for microcontroller-based embedded systems. This role requires hands-on expertise in C programming and low-level driver development to ensure reliable system performance through hardware-software collaboration. Key Responsibilities Firmware Development: Develop, implement, and maintain embedded system firmware using C language. Microcontroller Platforms: Design and debug firmware specifically for microcontroller-based architectures. Driver Development: Develop and maintain low-level device drivers for peripherals including UART, SPI, I2C, GPIO, ADC, DAC, and PWM. Hardware Integration: Collaborate with hardware teams on schematic reviews, board bring-up, and integration debugging. Testing & Validation: Perform unit testing, integration testing, and Hardware-in-the-Loop (HIL) testing. Troubleshooting: Identify, analyze, and resolve complex firmware and system-level issues. Documentation: Maintain detailed records of firmware architecture, APIs, and development processes. Process Improvement: Support the evolution of firmware development standards and best practices. Qualifications & Experience Education: B.E./B.Tech or M.E./M.Tech in Electronics, E&C Engineering, or a related field. Experience: 5 8 years of professional experience in embedded firmware development. Qualification : B.E./B.Tech or M.E./M.Tech in Electronics, E&C Engineering or a related field

Job Title: Android App Developer Location: Thane, India Company: Ideamagix About the Role: We re seeking a passionate and skilled Android Developer to join our team at Ideamagix. You ll work alongside a talented group of engineers to develop the next generation of mobile applications. If you enjoy solving complex problems and creating seamless mobile experiences, we want to hear from you. Key Responsibilities: Lead the full technical lifecycle of Android application development, from concept through deployment and maintenance. Collaborate with cross-functional teams to brainstorm ideas, review code, and share technical insights. Build functional, high-performance Android phone and tablet applications based on UI/UX requirements, APIs, and mockups. Document design specifications, source code, and development processes for ongoing and future reference. Work closely with product managers, clients, and sales teams to understand user needs and translate them into functional mobile apps. Diagnose and resolve performance bottlenecks, bugs, and usability issues. Develop adaptive UI designs using Android XML and fragments to support multiple screen sizes and device types. Ensure consistent performance, reliability, and scalability across the entire development lifecycle. Communicate with leadership to align project needs and secure necessary resources. Requirements: Proven experience in Android app development using Java and/or Kotlin. Strong understanding of Android SDK, Android Studio, and development best practices. Familiarity with RESTful APIs, third-party libraries, and integration with backend services. Experience with version control systems such as Git. Strong grasp of modern UI design principles, Material Design, and responsive layouts. Ability to debug and optimize applications for maximum performance. Excellent communication skills and a collaborative mindset. At Ideamagix, you'll be part of an innovative and fast-growing company where your ideas and work directly shape the products used by thousands. Based in Thane, we offer a collaborative work environment, hands-on learning, and the opportunity to grow with cutting-edge mobile technologies.

Key Responsibilities: 1. Customer Communication & Support: Possess excellent communication skills to handle customer inquiries and resolve issues effectively. Show empathy and patience to calm irate customers, ensuring a positive customer experience. Respond to incoming calls and customer emails in a timely and professional manner. 2. Technical Troubleshooting: Troubleshoot and resolve issues related to the base operating system, Windows, Outlook, Teams, Citrix, VDI, VPN, Security Apps, and other related technologies. Provide remote support to diagnose and resolve technical issues. Stay eager to learn and adapt to new technologies as required for customer support. 3. Issue Resolution: Manage and resolve customer complaints, ensuring all concerns are addressed promptly and thoroughly. Research and offer solutions to customers using available resources and technical tools. Identify patterns or recurring issues and escalate to supervisors when necessary. Route customer calls and tickets to the appropriate teams or resources for specialized support. 4. Documentation & Reporting: Document all customer interactions and technical troubleshooting steps as per standard operating procedures (SOPs). Create and update SOPs for newly encountered issues and resolutions provided to customers. Complete call logs and provide reports detailing the nature of customer concerns and resolutions. 5. Trend Identification & Process Improvement: Recognize, document, and alert management of any recurring trends in customer calls or issues. Contribute to process improvements by suggesting solutions for recurring problems or inefficiencies. Skills & Competencies: Communication Skills: Strong ability to communicate technical issues and solutions effectively to customers. Problem Solving: Ability to troubleshoot and resolve various technical issues quickly and accurately. Technical Knowledge: Solid understanding of Windows, Outlook, Teams, Citrix, VDI, VPN, and security applications. Customer Focus: Ability to empathize with customers, especially when handling irate or frustrated customers. Documentation & Reporting: Proficiency in maintaining accurate records of calls, issues, and resolutions. Teamwork & Escalation: Collaborative in routing calls and issues to the appropriate departments when necessary.