Tech Support Engineer Jobs in Bengaluru

Sr. Enterprise Applications Developer Location: Bengaluru Team: Tech Ops Engineering Experience Required: 5+ Years About Aviatrix: Aviatrix is a cloud network security leader trusted by 500+ global enterprises. We provide the power, control, and security needed to modernize cloud strategies, ensuring organizations are ready for the future of AI-driven cloud networking. The Role: Engineering for Business Excellence As a Sr. Enterprise Applications Developer, you will join our Tech Ops team to architect secure, scalable, and reliable internal applications. You will work with serverless architectures and LLM-powered tools to support critical business functions and solve complex technical challenges. Technical Stack & Expertise Core Technologies: Serverless Mastery: Hands-on experience with AWS Lambda and AWS Step Functions. Backend & Scripting: Proficient in Node.js and Python. Frontend & Data: Skilled in React for UI development and Postgres for database management. Multi-Cloud: Familiarity with AWS, Azure, and GCP platforms. Engineering Competencies: Architecture: Strong understanding of Distributed Systems and API Design. AI Workflow: Ability to leverage AI/LLM tools for code generation, test automation, and architecture exploration. Security: Experience with SSO integrations and secure authentication solutions. Operations: Familiarity with DevOps, CI/CD, and building IT applications for Sales, Support, or Marketing. Primary Responsibilities Scalable Development: Build internal applications using modern cloud-native patterns. Integration Management: Develop and maintain secure integrations between internal systems and external services. Operational Excellence: Lead code reviews, testing, and debugging to ensure high performance and reliability. Cross-functional Leadership: Partner with IT, Security, and Business stakeholders to align on system requirements. Mentorship: Participate in technical hiring and support the growth of the engineering team. Benefits & Why Aviatrix Total Rewards: Comprehensive pension, private medical, life assurance, and long-term disability. Wellbeing: Annual wellbeing stipend and a generous holiday allowance. Culture of Growth: We value unique career journeys if you are excited by this role, we encourage you to apply even if your background doesn't match every requirement perfectly.

Senior Product Designer Bengaluru | Design | Full-Time About Fam (formerly FamPay) Fam is India s first payments app designed for everyone aged 11 and above. From UPI to the FamCard, we re making payments cool, safe, and simple for the next generation. But we re not just building a payments app we re on a mission to raise a financially smart generation of 250M+ young Indians. Founded in 2019 by IIT Roorkee alumni, we re backed by world-class investors like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital India), and top angels including Kunal Shah and Amrish Rao. The Role: Senior Product Designer "It s the product that sells not just the idea." Design isn t just part of our process it s at the heart of what we do. We re crafting experiences that don t just work well but feel **magical**. As a Senior Product Designer at Fam, you ll lead the creation of intuitive, delightful, and impactful product experiences for India s Gen Z and younger users. If you love solving complex design problems, thrive in fast-paced environments, and believe in the power of design to inspire change we d love to meet you. What You ll Do Lead design projects across the entire product lifecycle from ideation to execution and iteration. Collaborate cross-functionally with Product, Engineering, Marketing, and Business teams. Design and ship high-impact UI/UX using Figma, while obsessing over visual and interaction details. Scale and evolve Fam s design system to ensure consistency across all platforms. Champion design thinking and push the creative boundaries to elevate the brand. Conduct user research & usability tests to inform design decisions and improve experiences. Stay on top of design trends (and memes) to keep the brand relevant and fresh. Must-Haves: 3+ years of experience designing consumer-facing mobile apps (especially B2C). A strong portfolio showcasing UX, interaction design, and shipped work. Hands-on Figma expertise, along with prototyping and basic motion design tools. Ownership mindset you've taken features or products from 0 1 (research to launch to feedback). Team player who s collaborated with product designers, engineers, and product managers. Gen Z energy you're in tune with what young users love (and cringe at). Bonus Points For: Experience in FinTech or payments. Skills in motion design or micro-interactions. Having a personal blog, portfolio site, or design community presence. Experience mentoring junior designers or leading small teams. Help define how India s next generation experiences money. Work in a **high-ownership, fast-growth environment** with a strong design culture. Collaborate directly with founders and the leadership team. Build design systems from the ground up and leave a lasting impact. Grow into a design leader in one of the most exciting spaces in tech. Perks & Benefits Relocation support for a smooth move to Bengaluru. Free office meals (lunch & dinner). Mental health support & therapy sessions. Comprehensive health insurance (for you + family). Special leaves: birthday, period, paternity/maternity, and more. Salary advances and interest-free loans. Recognition & referral rewards. Latest devices and gadgets. Tax-saving benefits (food coupons, phone reimbursements, leasing options). Retirement perks: PF, gratuity, leave encashment. A Little More About Us Our flagship product, FamX, integrates UPI and card payments so users can spend, save, and learn all in one place. We ve empowered 10M+ users to ditch cash and embrace a new way of managing money. At Fam, you re not just joining a startup you re joining a **mission-driven, people-first team** building something meaningful. Apply now and let s build something iconic together.

Information Developer Experience: 3 8 years Location: Bengaluru Department: Product & Engineering Join VuNet Shape the Way the World Understands Observability VuNet is redefining digital experiences through Business Journey Observability, harnessing the power of Big Data and Machine Learning. Our platform monitors 28+ billion transactions monthly, enhancing operational resilience and customer satisfaction across India s top banks and financial institutions. Recognized by NASSCOM, Forbes, and Gartner, VuNet is building a world-class deep-tech product in India that s making waves globally. Your Role: Information Developer We re looking for an experienced Information Developer to lead the creation of high-quality product documentation that enables our users to easily understand and unlock the full value of VuNet s platform. You ll work closely with product managers, engineers, and support teams to translate complex technical concepts into clear, concise, and user-focused content. If you have a passion for clarity, love simplifying complexity, and want to shape the voice of a rapidly scaling tech product this is your opportunity. Key Responsibilities Develop, manage, and update product documentation, including: User guides API references Troubleshooting manuals Online help and release notes Collaborate with cross-functional teams (Product, Engineering, Support) to gather technical details and ensure content accuracy. Translate technical concepts into easy-to-understand content for diverse audiences. Contribute to product UI/UX copy to ensure a consistent, user-friendly experience. Keep documentation aligned with product changes in fast-moving release cycles. Create content for tutorials, knowledge base articles, and multimedia assets (videos, walkthroughs, etc.). Leverage Generative AI tools to streamline content development and enhance user experience. Participate in product planning meetings to identify and prioritize documentation needs. What You Bring 3 8 years of experience as a Technical Writer or Information Developer, ideally in a SaaS or enterprise software environment. Strong command of English with excellent writing, editing, and structuring skills. Proficiency using Generative AI tools for documentation and content automation. Experience with documentation tools such as Markdown, MadCap Flare, Confluence, Git, or similar. Ability to understand and explain complex software systems, APIs, or developer tools. A proactive mindset with strong organizational and collaboration skills. A degree in Engineering, Computer Science, or a related technical field. (Bonus) Familiarity with observability tools, monitoring platforms, or infrastructure tech. Life at VuNet We re a team of curious, driven, and passionate problem-solvers. At VuNet, you ll collaborate with deep-tech innovators, explore emerging technologies like Gen AI, and be part of something big a globally recognized platform built proudly in India. Your work will directly impact millions of users and some of the most mission-critical systems in the digital economy. Your Benefits Comprehensive health insurance for you, your dependents, and your parents. Mental wellness support and 1:1 counseling sessions. Transparent and inclusive culture focused on ownership and growth. Workspaces and tools equipped for next-gen technologies and innovation. Continuous learning through structured training and development programs.

Position: IT Support Engineer Location: Bangalore Experience Required: 3 5 years Department: IT & Infrastructure About Muthoot FinCorp ONE Muthoot FinCorp ONE is a fintech venture from Muthoot FinCorp Ltd., building a comprehensive digital financial ecosystem offering services across lending, investments, protection, and remittance. With a vision to become India s most trusted digital financial services provider, we blend a startup's agility with the legacy strength of the Muthoot Pappachan Group. Our platform focuses on delivering seamless, scalable, and user-friendly financial solutions, backed by robust technology and innovation. What You ll Do Key Responsibilities As an IT Support Engineer, you will be a critical part of our technology operations team, ensuring smooth IT functionality, end-user support, asset management, and continuous process improvement. End-User Technical Support Resolve technical issues related to hardware, software, systems, and networks. Provide timely and professional IT support to internal users across devices and platforms. Manage and resolve IT helpdesk tickets with proper documentation and follow-ups. IT Asset & Inventory Management Maintain an accurate inventory of IT hardware and software assets. Ensure timely updates, maintenance, and tracking of all IT assets across teams. Documentation & Knowledge Management Document recurring issues and resolutions to build a central knowledge repository. Maintain technical documentation for internal systems, network diagrams, SOPs, and processes. Track and log all IT tasks, issues resolved, and support interactions. Collaboration & Cross-Functional Support Work with engineering, product, and business teams to troubleshoot issues and implement tech solutions. Actively participate in project implementations and cross-functional technical initiatives. Continuous Learning & Team Development Proactively identify areas for personal and team improvement. Share knowledge, conduct peer training, and mentor junior staff when required. Attend trainings, write technical blogs, or suggest process improvements for efficiency. What We re Looking For Skills & Qualifications Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience: 3 to 5 years of experience in IT support, infrastructure, or end-user services. Technical Skills: Strong knowledge of Windows/Mac OS, system troubleshooting, and networking fundamentals. Proficient in Microsoft Office Suite, ITSM tools, ticketing systems, and remote support tools. Basic understanding of ITIL practices is a plus. Soft Skills: Excellent problem-solving and communication skills (both written and verbal). Detail-oriented with excellent documentation and follow-up discipline. Strong customer service mindset with an ability to work independently and collaboratively. Comfortable working in a fast-paced, startup-like environment. Impact at Scale Contribute to building India s next big fintech story Startup Culture + Legacy Backing Best of both worlds High-Growth Opportunity Learn from senior industry leaders and drive your career forward Ownership & Autonomy Make decisions, solve real problems, and take initiative Team of A-Players Work alongside passionate, high-performing professionals If you re passionate about IT support, love solving real-world tech issues, and want to be part of a purpose-driven digital finance revolution we d love to hear from you. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Job Title: Technical Support Engineer I / II Location: Bengaluru, India Job Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch cutting-edge financial products. Founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform, Tachyon, is the world s first cloud-native, fully API-enabled processing stack. It brings together issuing, processing, lending, fraud and risk, core banking, and more into a unified offering. With over 20 million cards issued globally and trusted by some of the largest banks and fintechs, Zeta is redefining the banking infrastructure landscape. Backed by SoftBank, Mastercard, and other marquee investors, Zeta is valued at $1.5 billion and employs over 1700 professionals, with more than 70% in R&D. About the Role As a Technical Support Engineer I/II at Zeta, you ll be part of the Banking Technology Support team, responsible for troubleshooting, resolving, and escalating issues related to Zeta Tachyon a platform with 100+ APIs, multiple customer-facing interfaces, and extensive enterprise-grade infrastructure. This role offers the opportunity to work with high-performing engineering and product teams, support enterprise clients, and grow your career in the B2B SaaS + Fintech space. Responsibilities Customer Support: Provide first-level technical support to clients, resolving issues efficiently and maintaining high customer satisfaction. Incident Management: Monitor incoming support tickets, emails, and calls. Prioritize and manage based on urgency and business impact. Troubleshooting: Diagnose basic technical issues with banking systems, apps, or APIs using internal tools and knowledge bases. Documentation: Contribute to knowledge base articles, FAQs, and process documents to enhance self-service and internal efficiency. Escalation Handling: Escalate complex issues to L2/L3 teams with thorough documentation and coordinate for resolution. Collaboration: Work cross-functionally with engineers, business analysts, and system admins to resolve customer concerns. Compliance & Security: Ensure adherence to security, privacy, and regulatory standards when handling sensitive customer data. Required Skills & Competencies Strong problem-solving and debugging abilities. Excellent written and verbal communication skills; able to explain technical concepts to non-technical users. Customer-centric mindset with a focus on delivering prompt, quality service. Comfortable working in fast-paced, multi-tasking environments. Familiarity with: JIRA Postman Kibana, Grafana, Splunk (must-have) Exposure to ticketing systems and knowledge base platforms is a plus. Willingness to learn new tools and technologies in banking and payments. Experience & Qualifications Bachelor's degree in Computer Science, IT, or related engineering fields. 2.6+ years of overall experience in technical support roles within enterprise or banking technologies. At least 1 year of hands-on experience supporting enterprise-grade software products or platforms. Prior experience in the banking/payments/fintech domain is an advantage. Be part of one of the most innovative fintech platforms globally. Opportunity to work closely with industry leaders and high-growth enterprise clients. A culture of growth, learning, and empowerment. Equal Opportunity Employer Zeta is an equal opportunity employer committed to diversity and inclusion. We celebrate differences and are proud of our inclusive culture. Candidates from all backgrounds are encouraged to apply. Qualification : Bachelor's degree in Computer Science, IT, or related engineering fields.

Senior Software Engineer Backend Location: Bengaluru, Karnataka, India Employment Type: Full-time About Serko Serko is a cutting-edge global technology platform transforming business travel and expense management. Join a passionate team of travelers and technologists powering the world s leading business travel marketplace. As an equal opportunity employer, Serko values diversity and authenticity to create a positive impact. With offices across New Zealand, Australia, North America, China, and a growing hub in Bengaluru, India, we re expanding rapidly and seeking talented professionals to build innovative, world-class products. Role Overview: Senior Backend Software Engineer As a Senior Software Engineer specializing in backend development, you will play a key role in designing, building, and maintaining robust server-side applications. You will collaborate closely with product and technology teams to deliver scalable, high-quality software solutions that enhance customer experiences. You will foster a culture of continuous improvement, driving best practices such as test automation, code refactoring, and modern development methodologies. Key Responsibilities Develop clean, maintainable backend services and APIs with regular deployments to production. Collaborate with Product and Technology teams to build software that delivers exceptional user experiences. Participate in system architecture and design decisions to create scalable and efficient solutions. Advocate for and implement modern engineering practices including Domain-Driven Design, CI/CD, pair programming, and mob programming. Take ownership in a build and run environment, supporting deployment, monitoring, and ongoing maintenance of your code. Mentor and support fellow engineers to foster technical growth and collaboration. Contribute to continuous improvement of team processes, practices, and product quality. Promote a positive engineering culture through leadership, collaboration, and best practices. What You ll Bring Strong proficiency in C# and .NET backend development. Experience or familiarity with frontend technologies like React and Next.js is a plus. Passion for learning new technologies and adapting within a dynamic tech stack. Experience in the travel industry is advantageous but not required. Pragmatic approach to delivering secure, high-performing, and well-designed solutions. Excellent communication, planning, and problem-solving skills. A collaborative team player who thrives in an inclusive environment and values constructive feedback. Competitive base salary with medical benefits and discretionary incentives based on individual and company performance. Access to a robust learning & development platform to support your career growth and skills enhancement. Flexible work policies promoting work-life balance and productivity. Opportunity to make a real impact in a fast-growing, innovative business travel technology company. Join Serko s Bengaluru team as a Senior Backend Software Engineer and help shape the future of global business travel technology.

Project Manager (Implementation Manager) Location: Bangalore, India About MaxVal MaxVal, established in 2004, is a leader in IP services focused on efficiency, cost-effectiveness, and continuous improvement driven by metrics-based processes. We pioneered tech-enabled IP solutions well before it became industry standard and today serve over 600 clients worldwide with sophisticated products and services. Our team of 725+ IP and tech experts continuously innovate to achieve both customer and employee success. Job Overview The Implementation Manager leads end-to-end delivery of Symphony implementation projects, ensuring client satisfaction, timely execution, and quality. This role requires strong communication, project planning, issue resolution, and cross-team coordination to successfully deploy and transition Symphony, MaxVal s Intellectual Property Management Software. Key Responsibilities Develop, maintain, and secure client approval for detailed project plans. Establish and manage clear communication channels with clients and internal teams throughout project lifecycle. Analyze project requirements, propose solutions, and secure management support to meet deadlines. Lead complete implementation process, ensuring smooth handover to support post-go-live. Identify and propose Change Requests and additional revenue opportunities beneficial to clients. Deliver client requirements on time, maintaining quality and adherence to Statement of Work (SOW). Coordinate with Product Engineering, Support, Annuities, Rules, and Paralegal teams for seamless project delivery. Drive at least three process improvements to optimize project delivery and client support. Keep functional bugs within defined limits for all production releases. Proactively communicate potential risks and schedule impacts to clients and management. Provide accurate project status updates as requested by management. Train self and team members on implementation methodologies and client data validation. Requirements Proven hands-on Project Management experience using industry tools. Strong skills in project estimation, planning, costing, and proposal/RFP development. Understanding of design and solution processes preferred. Experience managing fixed-price projects, controlling scope creep, and optimizing resource usage. Excellent verbal and written communication skills.

Senior IT Operations Engineer Location: Bengaluru (Rathi Legacy, Rohan Tech Park, Hoodi) Team: Staff Finance Employment: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader advancing industrial digital transformation through AI and data with flagship products like Cognite Atlas AI and Cognite Data Fusion. We are recognized as innovators and partners of choice in sectors including Oil & Gas, Chemicals, Pharma, and Manufacturing. Role Overview Join Cognite s Global IT Operations team in Bengaluru, where you will design, deploy, and maintain cloud infrastructure and IT systems critical to business operations. Your role will encompass managing Azure and SaaS platforms, automating processes, troubleshooting complex issues, and collaborating with teams to enable seamless IT services. Key Responsibilities Architect and manage cloud infrastructure solutions across Microsoft Azure, Google Workspace, and Atlassian tools. Handle IAM, user provisioning, and SaaS management with in-depth expertise in Microsoft Intune, Jamf Pro, and security tools. Develop automation using Terraform, PowerShell, Python, and manage CI/CD pipelines with GitHub. Provide hands-on support including access management, technical troubleshooting, and resolving issues across diverse SaaS platforms (Azure, GWS, Atlassian, Slack). Document IT processes and collaborate with internal teams to enhance IT operations. Your Profile 5 8 years experience in IT Cloud Infrastructure and IT Operations. Strong expertise in Microsoft EntraID, Intune, Azure, Google Workspace, and Atlassian products (Jira, Confluence). Proficient in scripting and automation with PowerShell, Python, Terraform, and GitHub version control. Experience with ITSM tools, preferably Jira Service Management. Bachelor s or Master s degree in IT or related field. Collaborative, service-minded, and patient with problem-solving and troubleshooting. Comfortable working with Windows and macOS environments, and security tools like Microsoft Defender and Jamf Protect. Diverse global team with 70+ nationalities and strong DEI focus. Modern, vibrant office environment in Bengaluru with hybrid work flexibility. Flat organization providing direct access to decision-makers. Work on innovative projects impacting major industries worldwide. Engage in an active community and partner ecosystem. Qualification : Bachelors or Masters degree in IT or related field.

Senior AI Program Manager Location: Bangalore, India (Rubrik Office) Team: IT AI (Artificial Intelligence) About the Team Rubrik s IT AI team is leading AI-driven transformation across the organization, leveraging data, automation, and cutting-edge tech to support the company's mission of securing the world s data. This team partners across departments to deliver impactful, scalable AI solutions. Role Overview As a Senior AI Program Manager, you will lead the strategic planning, execution, and governance of AI initiatives across Rubrik s global IT operations. You ll collaborate with cross-functional business units and technical teams to deliver innovative, high-value AI solutions that align with Rubrik's business goals. Key Responsibilities Develop & manage a comprehensive AI program roadmap aligned with business goals. Collaborate with stakeholders across functions (Sales, HR, Finance, Legal, Support, etc.) to gather and prioritize AI solution requirements. Quantify ROI of AI initiatives and drive value-based prioritization. Oversee end-to-end AI project lifecycle: ideation, feasibility, development, deployment, adoption, and success measurement. Partner with technical teams: full-stack developers, data engineers, prompt engineers, cloud architects. Ensure compliance with data privacy, cybersecurity, and ethical AI standards. Champion AI adoption, innovation, and best practices across the organization. Maintain clear communication, manage risks, and provide consistent updates to leadership and stakeholders. What You ll Bring 5 8 years of experience in program management (IT/Tech Consulting/Engineering), with 2+ years leading AI-focused initiatives. Familiarity with Large Language Models (LLMs) and related technologies. Experience working alongside technical teams (developers, data engineers, cloud experts). Strong grasp of AI solution delivery using full-stack and cloud-based technologies. Skilled in business case development, ROI analysis, and roadmap execution. Excellent stakeholder communication, cross-functional leadership, and Agile project management skills (Jira, Confluence). Exceptional organizational and problem-solving abilities; comfortable in fast-paced, ambiguous environments. Preferred Qualifications Bachelor s degree in CS, Engineering, IT, or related field. Experience managing AI programs in large tech companies or consulting firms. Awareness of AI regulations and frameworks (e.g., GDPR, NIST, EU AI Act, CCPA). Rubrik (NYSE: RBRK) secures data across cloud, SaaS, and enterprise environments using its Zero Trust Data Security platform. Powered by machine learning, Rubrik helps organizations ensure data integrity, availability, and resilience against modern cyber threats and disruptions. Qualification : BS in Computer Science, Engineering, Information Technology, or a related technical field.

Support Engineer II Salesforce Location: Bangalore, India Team: Enterprise Applications About the Team Rubrik s Enterprise Applications team supports critical business processes across the organization by managing key SaaS platforms such as Salesforce, NetSuite, Workday, Coupa, Snowflake, and others. Their goal is to enhance scalability, system efficiency, and user experience while enabling business growth. Role Overview As Support Engineer II Salesforce, you ll be the key escalation point and hands-on technical expert supporting Salesforce functions across Sales, Marketing, Channel, and Admin modules. You ll resolve complex issues, guide enhancements, and ensure Salesforce aligns with organizational goals and compliance standards. Key Responsibilities Salesforce Support & Issue Resolution Act as the primary escalation point for Salesforce issues in Sales, Marketing, Channel, and Admin. Diagnose and troubleshoot complex problems (data issues, access, automations, integrations). Collaborate with developers, integrators, and DevOps to resolve cross-functional issues. Enhancements & Change Management Manage minor enhancements, change requests, and bug fixes. Coordinate deployment with admins, release managers, and business teams. Create documentation and training materials for end users. Governance, Compliance, & Performance Enforce data governance, access control, and security standards. Support SOX, GDPR, and other compliance through audits and documentation. Monitor and improve Salesforce system performance and scalability. What You ll Need Required Experience 5 7 years of Salesforce experience. Strong understanding of Sales Cloud, Marketing Cloud (or Pardot), Partner Portals, Admin Tools. Salesforce Administrator certification required. Proven ability to troubleshoot complex issues (Apex, Flows, Workflows, Reports, Validation Rules). Preferred Skills Experience with Service Cloud and Case Management. Familiarity with integration tools like MuleSoft, Zapier, and marketing automation platforms. Additional Salesforce certifications (e.g., Marketing Cloud Email Specialist) are a plus. Core Competencies Strong strategic thinking and solution alignment with business goals. High attention to detail, quality focus, and ownership mindset. Strong communication and stakeholder engagement skills. Ability to manage multiple priorities in fast-paced, cross-functional environments. Customer-centric, problem-solving approach. Rubrik is a leader in Zero Trust Data Security , helping enterprises protect, monitor, and recover their critical data from cyberattacks and disruptions. You ll be part of a forward-thinking team working with cutting-edge tech in a collaborative and impactful environment.

Job Title: Tech Support Engineer Location: Bengaluru, India Company: LimeChat About LimeChat LimeChat is reimagining how businesses engage with customers through human-like conversations powered by AI, especially on platforms like WhatsApp. We're part of Y Combinator s Winter 2021 cohort and backed by top-tier investors. Over 300+ brands including HUL, ITC, Sugar Cosmetics, and Piramal Health rely on us to deliver smart, automated, and delightful customer experiences. Founded by IIT Delhi alumni and Forbes 30 Under 30 honorees, LimeChat is a fast-growing, mission-driven team obsessed with innovation, product excellence, and real-world impact. We see ourselves as an elite sports team, not a family. Everyone is an A-player and is expected to push themselves and their peers to new heights. If you're looking for hypergrowth, ownership, and the chance to work with cutting-edge technology in AI and automation, this is your opportunity. What You'll Do As a Tech Support Engineer, you ll be a key part of the Customer Success and Engineering loop diagnosing real-world issues and ensuring clients have a seamless experience with LimeChat s products. Key Responsibilities: Troubleshoot technical issues, analyze logs using Kibana, and identify root causes. Escalate unresolved bugs and issues to the engineering team with well-documented findings. Use SQL for running queries and retrieving data to fulfill client requests. Manage and resolve support tickets on Freshdesk and track bugs/issues in JIRA. Ensure resolution times meet SLA standards and strive for exceptional customer satisfaction. Work closely with product, QA, and engineering to continuously improve support operations. Contribute to the knowledge base and internal documentation for known issues and resolutions. Must-Have Skills Bachelor s in Computer Science, IT, or related discipline. Solid understanding of SQL and data query logic. Familiarity with Freshdesk (or similar ticketing tools) and JIRA for issue tracking. Excellent troubleshooting and debugging skills. Comfortable reading and interpreting application logs via tools like Kibana. Clear written and verbal communication skills. Strong customer-first mindset with a focus on resolution and relationship building. Able to work in a fast-paced startup environment and manage shifting priorities. Bonus Points For Experience in B2B SaaS support environments. Exposure to API debugging, postman, and developer tools. Ability to contribute to support automation or internal tooling. Be part of a YC-backed rocketship startup transforming how businesses interact with customers. Work alongside high-caliber teammates and learn faster than ever. Engage in real impact your work directly improves the product and customer happiness. Experience steep career growth and ownership from day one. Exposure to top global D2C and enterprise brands. Quotes We Live By: It s okay to fail. It s not okay to not try. Do the right thing when others are not looking. If you're ready to put your tech skills to work solving real customer problems and want to grow in a high-energy environment, LimeChat is the place for you. Apply now and join our journey. Qualification : Bachelors in Computer Science, IT, or related discipline.

Database Engineer II Location: Bangalore, Karnataka | Department: Tech About the Team At Meesho, 5% of Indian households shop with us and to manage millions of orders every day, we ve built resilient systems that operate with zero downtime! Our engineering muscle is a key driver behind Meesho s growth as an e-commerce giant. We value speed over perfection and view failures as opportunities for growth. As a Database Engineer II, you ll be part of a team that thrives on collaboration, constructive feedback, and innovation. If you enjoy solving complex technical problems while working with a fun, dynamic team, Meesho is the place for you! About the Role As a Database Engineer II at Meesho, you'll implement best practices for NoSQL Database Engineering, working with a variety of NoSQL technologies at a large scale. You ll collaborate closely with engineering teams to optimize and streamline systems and processes. Being proficient in emerging technologies and working effectively with cross-functional teams will be key to your success in this role. What You Will Do Manage, maintain, and monitor relational and NoSQL database clusters to meet SLAs. Oversee both in-house and SaaS solutions in the public cloud or 3rd party environments. Diagnose and communicate database issues to relevant stakeholders and implement solutions. Design and implement best practices for provisioning, tuning, upgrading, and decommissioning database clusters. Cost optimization: Implement mechanisms for cost control and continuous improvement. Collaborate with teams to automate approaches for scalability, reliability, and performance. Participate in R&D: Research new database features and innovative solutions. Be part of the on-call rotation to ensure smooth database operations. What You Will Need 5+ years of experience in provisioning and managing relational/NoSQL databases. Proficiency in two or more of the following: MySQL, PostgreSQL, BigTable, Elasticsearch, MongoDB, Redis, ScyllaDB. Strong Python programming skills. Experience with deployment orchestration, automation, and security management using tools like Jenkins, Terraform, and Ansible. Experience with cloud platforms like AWS or GCP. Comfortable working in Linux/Unix environments. Knowledge of TCP/IP stack, load balancers, and networking concepts. Proven ability to drive projects to completion in a timely manner. A degree in Computer Science, Software Engineering, IT, or a related field is a plus. About Us Welcome to Meesho, where every story starts with a spark of inspiration and entrepreneurial spirit. We're not just an e-commerce platform; we're your partner in making dreams come true. Curious about life at Meesho? Our employees rave about our culture and environment and we re proud to be one of the top-rated e-commerce workplaces on Glassdoor! Our Mission Meesho s mission is to democratize internet commerce for everyone. We started with a single goal: to become the e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. With over 1.75 million sellers, we provide industry-first benefits like zero commission and the lowest shipping costs. Meesho is empowering small businesses by connecting them with a massive customer base through cutting-edge tech infrastructure and logistics. Culture & Total Rewards At Meesho, we foster a dynamic, high-impact workplace where performance excellence is key. Our people-centric culture is built on our 11 guiding principles (or "Mantras"), which influence everything from recognition and growth discussions to team collaboration. What We Offer: Competitive compensation: Market-leading cash and equity-based rewards tailored to each role and experience. Holistic wellness support: Our MeeCare Program includes benefits covering physical, mental, financial, and social wellness. Medical insurance: Extensive medical coverage for employees and their families, along with wellness services like telehealth and gym discounts. Work-life balance: Generous leave policies, parental support, retirement benefits, and continuous learning support. Employee recognition: Personalized gifts, team engagement, and a culture of appreciation. Additional benefits including salary advance, relocation assistance, and flexible benefits plans. Qualification : A degree in Computer Science, Software Engineering, IT, or a related field is a plus.

Engineering Manager Platform Engineering Location: Bangalore, Karnataka | Department: Tech About the Team At Meesho, we support 5% of Indian households with high-scale e-commerce solutions and we do it with zero downtime. We value speed over perfection, embrace failures as learning opportunities, and empower teams with a Founder s Mindset. As part of the Platform Engineering team, you ll be building resilient, low-latency, high-throughput systems that serve millions of users daily. We invest in the growth of every engineer through continuous feedback, open communication, and a supportive culture. And yes we know how to party as hard as we code. About the Role We are looking for a skilled Engineering Manager Platform Engineering to lead a team responsible for designing, scaling, and optimizing our core infrastructure. This role involves managing large-scale distributed systems, fostering engineering excellence, and collaborating across teams to drive innovation. You ll ensure technical quality, delivery speed, and scalable architecture for all projects under your ownership. What You Will Do Design and allocate technical tasks while maintaining Meesho s engineering standards. Own execution of platform projects from inception to deployment, ensuring scalability and reliability. Conduct regular 1:1s, drive feedback cycles, and support career growth of engineers. Partner closely with Product and Design teams to develop new platform capabilities. Coach engineers on best practices for architecture, performance, and scalability. Monitor project health, sprint progress, and engineering KPIs. Foster a high-performing team culture with strong engineering ownership. What You Will Need Bachelor s or Master s degree in Computer Science or a related technical field. 8+ years of professional software development experience, including 1+ year in team management. Proven experience building large-scale distributed systems. Strong coding skills in Java, Python, or Go, and multithreading expertise. Deep understanding of messaging systems (Kafka, etc.), transactional and NoSQL databases. Experience working on cloud platforms like GCP or AWS. Exceptional communication, leadership, and stakeholder management skills. Good to have: Exposure to Elasticsearch, data pipelines, or stream processing systems. About Us Meesho is India s leading e-commerce platform built for the next billion users. With 1.75M+ sellers and a customer base spread across every serviceable pin code, we are democratizing internet commerce by enabling small businesses to sell online at zero commission and with the lowest logistics costs in the industry. From affordable products that reflect local demand to a robust pan-India tech infrastructure, Meesho is transforming how India shops and sells online. Our Culture & Total Rewards At Meesho, we believe in creating a culture of impact, inclusion, and innovation. Our values reflected in 11 guiding principles or "Mantras" shape how we work, collaborate, and grow together. Why You ll Love Working Here: Compensation: Competitive salary with equity-based rewards tailored to your experience and impact. Wellness: Extensive health insurance for you and your family through our MeeCare Program, mental wellness support, gym discounts, and more. Flexibility & Leave: Generous time off, parental benefits, and relocation support. Growth & Learning: Continuous learning through workshops, internal mobility, and performance coaching. Culture of Recognition: Personalized gifts, fun rituals, and regular engagement programs celebrating wins big and small. Join us to build the platform powering the future of digital commerce in India. Apply now and be part of a tech-first, people-driven journey at Meesho. Qualification : Bachelors or Masters degree in Computer Science or a related technical field.

Senior Software Engineer .NET Core | Cloud | Microservices | Bangalore, India Location: Bangalore, India Department: Software Engineering Reports To: Sr. Manager, Software Engineering Experience: 5+ Years Tech Stack: .NET Core 6, C#, JavaScript, Angular/React, AWS/Azure, Kubernetes, ElasticSearch, NoSQL About Conga: At Conga, we thrive on innovation, career growth, and team collaboration. We are a leading provider of Revenue Lifecycle Management solutions, helping businesses streamline configuration, fulfillment, and renewal with AI-driven insights and a unified data model. Our culture is rooted in the Conga Way, which emphasizes employee empowerment, customer transformation, and product excellence. About the Role: We are looking for a Senior Software Engineer to join our Platform Services team in Bangalore. You will play a pivotal role in building cloud-agnostic, scalable platforms that power the Conga product suite. You will collaborate with cross-functional teams, design high-performance backend systems, and contribute to all phases of the Agile development lifecycle. This is a career-defining opportunity to work on enterprise-scale microservices architecture and cutting-edge cloud platforms. As a Senior Software Engineer, you will not only write clean, scalable code but also mentor junior engineers and solve complex technical challenges in a fast-paced SaaS environment. Why This Role Matters: This isn't just a coding job it's an opportunity to shape the future of enterprise software. You will have the chance to influence technical direction, ensure high-quality engineering practices, and contribute to scalable solutions that are deployed globally. As part of a forward-thinking team, you ll drive innovation and build solutions that make a real impact. Key Responsibilities: Backend Development: Design, develop, and maintain scalable services using .NET Core 6 and C#, ensuring code quality and adherence to best practices. Frontend Collaboration: Work with React or AngularJS, JavaScript, HTML5, and CSS to support full-stack development. Cloud Platforms: Implement solutions on AWS or Azure, utilizing modern cloud architecture and design patterns. Microservices Architecture: Develop cloud-agnostic microservices, using containers and Kubernetes, optimized for performance and reliability. Agile Participation: Actively participate in Agile ceremonies (planning, backlog grooming, reviews) and contribute to end-to-end project delivery. Problem Solving: Act as a technical subject matter expert (SME) for issue resolution, architecture discussions, and performance optimization. Collaboration: Work closely with global teams across time zones, fostering a highly agile and transparent development culture. Mentorship: Provide guidance to junior developers, conduct code reviews, and promote a culture of technical excellence. Qualifications & Experience: 5+ years of software development experience with a strong background in .NET Core, C#, and JavaScript frameworks (React or AngularJS). Hands-on experience with React or AngularJS for front-end development. Proficiency in cloud platforms such as AWS or Azure, as well as ElasticSearch and NoSQL databases. Experience in building and deploying containerized applications using Kubernetes. Deep understanding of cloud-native architecture, CI/CD pipelines, and scalable microservices. Bachelor's degree in Computer Science, Engineering, or a related field. What Sets You Apart: Strong Communication Skills: Ability to clearly explain complex technical concepts and collaborate across globally distributed teams. Leadership Potential: Ability to take ownership of deliverables, motivate others, and contribute meaningfully to team goals. Problem Solver: A passion for diagnosing and resolving issues across stacks with elegant solutions. Global Mindset: Comfort working outside traditional hours to coordinate with international teams and ensure timely delivery. At Conga, we re passionate about building a collaborative culture where innovation and growth go hand-in-hand. As a Senior Software Engineer, you ll be at the forefront of developing cutting-edge solutions that directly impact the way businesses manage their revenue lifecycle. If you're excited about scalable solutions, microservices architecture, and the cloud-first future, this is the role for you. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Senior Software Engineer .NET Core | Cloud | Microservices | Bangalore Location: Bangalore, India Department: Software Engineering Reports To: Sr. Manager, Software Engineering Experience: 5+ Years Tech Stack: .NET Core 6, C#, JavaScript, Angular/React, AWS/Azure, Kubernetes, ElasticSearch, NoSQL Join a Career That s the Whole Package Be Part of Conga! At Conga, we thrive on building a community where innovation, career growth, and team collaboration are part of everyday life. We simplify complexity for organizations through our leading Revenue Lifecycle Management platform, helping businesses streamline configuration, fulfillment, and renewal with AI-driven insights and a unified data model. With a culture rooted in the Conga Way, our values guide everything from our hiring and team dynamics to product innovation. We re passionate about empowering our employees and customers alike to achieve transformational growth. About the Role Sr. Software Engineer We are seeking a Senior Software Engineer to join our Platform Services team. This role is key to building cloud-agnostic, scalable platforms that power the Conga product suite. You ll collaborate with cross-functional teams and senior stakeholders, design high-performance backend systems, and be involved in all phases of the Agile development lifecycle. You ll lead by example writing clean, scalable code, mentoring junior engineers, and solving complex technical challenges in a fast-paced SaaS environment. This isn t just a coding job it s a career-defining opportunity to work on enterprise-scale microservices architecture, cutting-edge cloud platforms, and complex product development. You ll influence technical direction, drive quality engineering practices, and ensure our solutions scale globally. Key Responsibilities: Backend Development: Build and maintain scalable services using .NET Core 6 and C#, adhering to clean code principles and engineering best practices. Frontend Collaboration: Work with AngularJS or React, along with JavaScript, HTML5, and CSS, to support full-stack development. Cloud Platforms: Design and implement solutions on AWS or Azure, using modern cloud architecture and design patterns. Microservices Architecture: Develop cloud-agnostic microservices, using containers and Kubernetes, optimized for performance and reliability. Agile Participation: Participate in Agile ceremonies (planning, backlog grooming, reviews) and contribute to end-to-end project delivery. Problem Solving: Act as a technical SME for issue resolution, architecture discussions, and performance optimization. Collaboration: Work with global teams across time zones, contributing to a highly agile and transparent development culture. Mentorship: Support junior developers, conduct code reviews, and foster a culture of technical excellence. Qualifications & Experience: 5+ years of software development experience, primarily using .NET Core, C#, and JavaScript frameworks. Hands-on experience with React or AngularJS for front-end development. Experience working with AWS or Azure, ElasticSearch, and NoSQL databases. Proficiency in building and deploying containerized applications using Kubernetes. Strong understanding of cloud-native architecture, CI/CD, and scalable microservices. Bachelor s degree in Computer Science, Engineering, or a related field. What Sets You Apart: Strong Communication: Ability to explain technical concepts clearly and collaborate across globally distributed teams. Leadership Potential: Takes ownership and accountability for deliverables and team contributions. Problem Solver: Passionate about diagnosing issues across stacks and finding elegant solutions. Global Mindset: Comfortable working outside traditional hours when needed to coordinate with international teams. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Job Title: Area Sales Manager South India Department: Sales & Marketing Location: Bengaluru Experience: 2 14 Years Qualification: B.E / B.Tech / Diploma in Mechanical Engineering Number of Positions: 2 Job Description: We are seeking a driven and experienced Area Sales Manager to lead sales efforts for Crushing & Screening Equipment across South India. The ideal candidate will have a strong background in capital equipment sales within industries such as aggregate processing, contract crushing, construction, or mining. This is a high-impact role focused on business development, customer engagement, and revenue growth. Key Responsibilities: Sales Execution: Drive sales of Crushing & Screening Equipment to meet corporate and retail targets. Tender Management: Review tender invitations and related documents; support bid planning and submission. Market Development: Conduct market mapping and generate leads from aggregate producers, mining contractors, and engineering consultants. Customer Engagement: Understand customer needs and propose tailored solutions using the company's product portfolio. Consultative Selling: Advise customers on equipment selection based on technical requirements, cost considerations, space constraints, and usage objectives. Sales Planning: Develop sales strategies and set objectives for the assigned territory. Relationship Management: Build and nurture strong relationships with key accounts to drive business growth and long-term partnerships. Collaboration: Coordinate with project, spares, and service teams to ensure smooth execution and after-sales service. Reporting: Provide regular updates and insights on business activity, pipeline development, and customer satisfaction. Compliance: Ensure all actions align with company policies, procedures, and values. Skills & Competencies: Proven experience in capital equipment sales within mining, construction, or aggregate-related sectors. Strong communication and interpersonal skills. Self-starter with a customer-centric and sales-driven approach. Ability to work independently while collaborating across departments. Willingness to travel extensively (approx. 20 22 days/month). Opportunity to work with a leading brand in industrial equipment. High-impact role with autonomy and strategic influence. Competitive compensation and performance-linked incentives. A collaborative environment with strong cross-functional support. Qualification : B.E / B.Tech / Diploma in Mechanical Engineering

Join Us in Reshaping the Future of Data Storage We re on the cutting edge of the tech industry, revolutionizing the data storage landscape. At Pure Storage, you ll lead with innovation, grow alongside us, and collaborate with the brightest minds in the industry. If you re passionate about transforming the tech world and ready to make a lasting impact, come join us! The Challenge: The Pure Storage Technical Writing Team is looking for a strong leader to drive the next level of our technical content. As a leader within the team, you will manage talented technical writers, enhance documentation processes, and deliver world-class technical content. If you're creative, organized, and eager to solve customer problems, this role is for you. Key Responsibilities: Lead & Inspire: Manage and grow a transformative team of technical writers to deliver exceptional documentation for Pure Storage. End-to-End Documentation: Own and continuously improve the documentation process, including release notes, user guides, API guides, and more. Analytics & Reporting: Use analytics tools to measure the effectiveness of your content, providing reports and recommendations for improvement. Collaborative Partnerships: Build strong relationships with product and engineering teams to stay up-to-date on new features and products. Product Expertise: Become a subject matter expert in Pure Storage technology and use this knowledge to produce high-quality documentation. Customer-Centric Content: Develop content plans that target customer pain points, focusing on delivering documentation that enhances the user experience. Career Growth: Foster a career path for yourself and your team, continuously building knowledge and expanding horizons. What You ll Need to Bring: Leadership Experience: 2+ years managing a technical writing team, with a vision for advancing the organization to the next level. Technical Writing Expertise: 5+ years of software technical writing experience, with a strong understanding of documentation processes and tools. Metrics-Driven: Ability to create and analyze key performance metrics to improve individual and team outcomes. Mentorship Skills: Proven ability to mentor and guide writers, optimizing team performance. Technology Enthusiast: Passion for adopting new technologies, such as AI, to enhance team productivity and content quality. Writing Excellence: Exceptional writing, editing, and communication skills in English, with experience maintaining a corporate style guide. DITA & CMS Proficiency: Familiarity with working in a DITA environment and using content management systems (CMS) and authoring tools. Collaboration Skills: Strong interpersonal abilities to work effectively with writers, engineers, program managers, QA engineers, and support teams. Organizational Skills: Ability to manage multiple projects simultaneously, delivering quality content on time, even under tight deadlines. Familiarity with Tools: Experience using JIRA, Confluence (Wiki), and working in Agile environments. Team-Oriented: A collaborative, cross-functional mindset with a sense of ownership and energy. What You Can Expect from Us: Pure Innovation: We celebrate critical thinking, challenges, and trailblazers who are passionate about innovation. Pure Growth: We provide the space and support for you to grow alongside us, contributing to something meaningful. We ve been recognized in Fortune s Best Large Workplaces in the Bay Area, Fortune s Best Workplaces for Millennials, and certified as a Great Place to Work. Pure Team: We value collaboration, team building, and putting the greater good ahead of ego.

Technical Writer Description Hungry, Humble, Honest, with Heart. The Opportunity Nutanix unites public cloud simplicity and agility with private cloud performance and security. Our Documentation Team creates and maintains software and hardware documentation to support our customers. We work closely with engineering, product management, and support teams to develop high-quality technical documentation that enhances the customer experience. As a member of this team, you will work on documentation for the Core Data Path (CDP) and Prism teams, collaborating with developers and support engineers across geographies to deliver clear, user-focused documentation aligned with Nutanix standards and best practices. About the Team The Tech Pubs team at Nutanix handles software, hardware, and solutions documentation. Based in India, this team works on critical projects that directly impact our customers. Customer feedback is our top priority, and we maintain a collaborative, no-drama environment with a best-in-class engagement score of 88. Your Role Document new products, platforms, and features. Maintain documentation for previous product versions. Write release notes and support documentation. Gather information from product specifications, team meetings, interviews with subject-matter experts, and direct hands-on use of systems. Manage multiple documentation projects for software products. Peer review content created by other writers. Incorporate and address feedback from multiple sources, including customer input. Work independently and manage tight deadlines effectively. What You Will Bring Experience writing concept, task, and reference topics for multiple outputs and use cases. Familiarity with industry standards such as the Microsoft Manual of Style for Technical Publications. Ability to manage documentation for multiple versions of products. Experience with GitHub. Ability to prioritize and track multiple concurrent projects. Comfort working with UNIX/Linux command-line interfaces. Experience collaborating in cross-functional teams across engineering, product, and support. Bachelor s degree in technical/professional communication, computer science, electrical engineering, or a related field. 5-8 years of experience documenting software products. Proficiency in single-sourcing techniques for multiple deliverable types using topic-based structured authoring (DITA or other XML frameworks preferred). Familiarity with technologies such as UNIX/Linux, storage, virtualization, and networking. Work Arrangement Hybrid: This role blends remote work flexibility with the advantages of in-person collaboration. Most roles require coming into the office at least 2-3 days per week, though some roles or teams may require more frequent on-site presence. Your manager will provide team-specific guidance. Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other legally protected category. We hire and promote based solely on qualifications. We are committed to fostering an inclusive work environment where all employees can be themselves and thrive. We also provide reasonable accommodations for individuals with disabilities.

Location: Bengaluru, India Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO yes, we love acronyms) Wipro isn t just a company we re a digital transformation playground. With 230,000+ minds across 65 countries, we help businesses rethink, reimagine, and reinvent themselves for a world that never stands still. Whether it s cutting-edge tech, creative consulting, or engineering wizardry, we ve got the tools (and the talent) to make innovation happen. Curious? Dive deeper at www.wipro.com Your Role: Digital Lifeguard (Official Title: Technical Support Engineer) Your mission, should you choose to accept it, is simple (but not really): Keep our clients digital worlds spinning smoothly. Software hiccups? Hardware meltdowns? Network nightmares? You ll be the fixer, the troubleshooter, the digital hero they need. What You ll Do (Your Superpowers in Action) Answer the call (or email or chat ) and do it fast. Every second counts when tech breaks. Solve service requests with Sherlock-level precision and keep quality sky-high while you re at it. Guard the kingdom monitor networks, servers, systems, storage, and all things digital to keep them in top shape. Track every ticket from Help, my mouse isn t working to Why is the server on fire? and get them fixed on time. Play detective analyze recurring problems and hunt down root causes before they grow into bigger monsters. Be the emergency hotline especially when high-priority issues demand immediate action. Install, configure, and sprinkle some magic making sure all hardware and software requests are handled flawlessly. Keep clients happy and escalate nothing (unless absolutely necessary). Give access where access is due provisioning applications and user rights as needed. Backups are your BFF always keeping critical data safe and sound. Tag-team with onsite teams for those especially tricky puzzles. ChatBOT whisperer review logs and ensure no service request gets lost in translation. What Success Looks Like 100% SLA Adherence You beat the clock, every time. Zero escalations Clients love you, management trusts you. Inbox full of thank-you emails You know you re doing it right. This isn t just another job. It s a reinvention playground. Here, your career, your skills, and your ambitions evolve constantly. We believe in bold goals, creative solutions, and reinventing the future together. Plus, we explicitly welcome applications from persons with disabilities because diversity isn t just a checkbox for us it s a superpower. Come to Wipro. Let s build tomorrow, today.

About DevRev DevRev s AgentOS is a purpose-built CRM platform for SaaS companies, integrating three modern apps for support, product, and growth teams. By converging six teams and replacing nine business apps, we streamline workflows for end users, sellers, support, product teams, and developers. Unlike traditional CRMs, DevRev offers a blank canvas approach to collaboration, AI-driven analytics, and automation, helping SaaS companies increase product velocity and reduce customer churn. Thousands of companies rely on DevRev for low-latency analytics and customizable LLMs in the era of Generative AI. Headquartered in Palo Alto, California, with offices in seven global locations, DevRev has raised $100 million from Khosla Ventures and Mayfield, reaching a $1.1 billion valuation. Founded in 2020 by Dheeraj Pandey (co-founder and former CEO of Nutanix) and Manoj Agarwal (former SVP of Engineering at Nutanix), DevRev is honored to be named on Forbes 2024 list of America s Best Startup Employers. About the Role: Applied AI Engineer The Applied AI Engineering team plays a crucial role in ensuring customers maximize their DevRev experience. As businesses integrate DevRev into their enterprise systems, workflows, and automation, our team collaborates closely with customers to design, develop, and implement tailored AI-powered solutions. Your mission is to bridge the gap between customer needs and technical solutions, ensuring seamless adoption and delivering high-impact AI applications that enhance the DevRev platform. Responsibilities Design, develop, and implement integrations, automations, and customizations to integrate DevRev with customers existing tech stacks and workflows. Leverage AI and Generative AI techniques (e.g., prompt engineering, LLM fine-tuning) to create cutting-edge AI-powered agent experiences. Optimize semantic search engines for improved accuracy and relevance. Conduct data analysis, write SQL queries, and build dashboards to provide insights and inform business decisions. Act as a technical consultant, guiding customers through critical workflows, including integrations with code repositories and enterprise tools. Maintain proactive communication and feedback loops with key stakeholders, including Customers, Engineering, Product, Customer Success, Support, Revenue, and Marketing teams. Continuously learn new technologies and apply them to enhance customer solutions. Ideal Candidate Qualifications Degree in Software Engineering, Computer Science, or equivalent experience. 1-2+ years of hands-on coding experience with TypeScript, JavaScript, Python, APIs, Webhooks, and SQL. Familiarity with Generative AI, including GPT-4, prompt engineering, and fine-tuning. Knowledge of vector databases and data embeddings. Strong communication skills (written and verbal in English). Results-driven mindset, with a passion for problem-solving and innovation. Ability to work independently, take initiative, and drive projects to completion. DevRev Culture At DevRev, we are committed to hiring individuals who are hungry, humble, honest, and act with heart. Our vision is to help build the world s most customer-centric companies, and our mission is to empower engineers to embrace their customers through design, data engineering, and machine intelligence. We seek individuals who thrive in a fast-paced, high-energy environment and are passionate about pushing the boundaries of AI and automation. If you re excited about building AI-driven solutions, working with cutting-edge technologies, and shaping the future of SaaS and CRM, we d love to hear from you! Qualification : Degree in Software Engineering, Computer Science, or equivalent experience.