Technical CS Specialist Jobs in Bengaluru

Director Customer Success & Support Location: Bangalore | Employment Type: Full-Time | Experience: 15+ Years About SecPod SecPod is a leading cybersecurity technology company dedicated to preventing cyberattacks through proactive security. Our core offering, the Saner Platform, helps organizations establish a strong security posture through preventive, automated, and intelligent cybersecurity solutions. Role Summary The Director of Customer Success & Support will own the post-sales customer journey, including onboarding, technical adoption, value realization, and retention. This role requires a technically strong leader with deep experience in cybersecurity or enterprise security SaaS products to lead CSMs, Onboarding Specialists, and Support Engineers. Key Responsibilities Customer Onboarding & Time-to-Value Lead onboarding programs for both Cloud/SaaS and On-Prem deployments. Standardize deployment and configuration procedures for rapid time-to-value. Collaborate with Product and Engineering to enhance the user onboarding experience. Technical Support & Escalation Management Lead Saner Platform Support operations and own critical KPIs: FRT, MTTR, CSAT, and backlog. Oversee Root-Cause Analysis (RCA) and Corrective/Preventive Actions (CAPA). Manage 24x7 support coverage and track feature requests and bugs with Product Management. Customer Success & Value Realization Own customer retention, renewal, and expansion outcomes. Develop success playbooks and adoption frameworks aligned with client security objectives. Conduct Executive Business Reviews (EBRs) and implement proactive churn recovery strategies. Team Leadership Scale and mentor a high-performance organization focused on customer empathy and accountability. Drive continuous upskilling in cybersecurity and SecPod product architecture. Required Experience & Skills Experience: 15+ years in Customer Success or Technical Support for cybersecurity/enterprise SaaS. Technical Proficiency: Strong knowledge of IT infrastructure, endpoint security, and Linux/Unix/Windows/Mac systems. Systems Knowledge: Experience with Zendesk, HubSpot, and Salesforce. Bonus Skills: Scripting (PowerShell/Python) and cybersecurity certifications. Education: BE / MCA or equivalent technical degree. Qualification : BE / MCA or equivalent technical degree

Position: AGV Technical Specialist Department: Research & Development Reporting To: General Manager Location: Bengaluru Key Responsibilities AGV Design & Development Lead the design and development of AGV systems, including electrical, electronics, and navigation systems. Design, implement, and troubleshoot **line follower, inductive, RFID, and SLAM (LiDAR)** based navigation systems. Develop and apply communication protocols for **multi-AGV coordination**. Component Selection & Interface Select and interface **safety PLCs, standard PLCs, area scanners, servo motors**, and other AGV components. Hands-on experience with the programming and integration of various hardware components in AGV systems. AGV System Architecture Design and implement **multi-AGV architecture**, ensuring scalability and efficiency. Independently manage AGV platform functions such as **scheduling, health monitoring, and fault management**. Optimize the AGV platform to meet specifications and performance requirements while exploring innovative solutions for indigenization. Peripheral Equipment Integration Manage the integration of peripheral equipment with AGVs and ensure seamless communication. End-to-End Responsibility Oversee the complete AGV design and deployment lifecycle from the control perspective. Ensure the full transition from requirements design to commercial deployment, including coding, testing, and debugging system software. Review and validate new product designs and provide post-production support. Innovation & Documentation Apply innovative design thinking to develop and document AGV solutions. Create layouts, drawings, and implement designs through software or web portals. Prepare and review BOMs, wiring diagrams, and cost estimates for AGV solutions. Skills & Expertise Core Skills Vehicle control system design (essential). Proficiency in Python, C, C++ (essential). Expertise in vehicle-to-base station communication. Strong knowledge of vehicle odometer control. AGV-Specific Skills In-depth experience with **AGV navigation**, including **SLAM, LiDAR, RFID, and inductive systems**. Experience with **safety PLC, PLCs, area scanners, and servo motors** integration. Familiarity with AGV scheduling, fault management, and health monitoring systems. System Integration Expertise in integrating sensors and other vehicle components in AGVs. Familiarity with developing and deploying solutions in an **IIoT/Cloud platform** environment (good to know). Communication & Documentation Strong verbal and written communication skills for customer interaction and requirements gathering. Experience in creating **BOMs, wiring diagrams**, and supporting deployment efforts. Qualifications Essential: BE in Mechatronics, Computer Science, Mechanical Engineering, or equivalent. Experience: 5-6 years of experience in AGV design and development, with a strong understanding of vehicle controls, communication protocols, and multi-AGV systems. Qualification : BE in Mechatronics, Computer Science, Mechanical Engineering, or equivalent

Position: Social Media Executive (Graphics & Video Specialist) Location: Bengaluru Employment Type: Full-Time Job Overview We are seeking a highly creative and results-driven Social Media Executive to serve as the voice and visual face of Fracktal across all digital channels. This role combines strategic social media management with hands-on content creation, with a strong focus on producing compelling **graphics and high-quality video content** for a technical and industrial audience. Key Responsibilities Content Creation & Production (Primary Focus on Graphics & Video) Plan, script, shoot, and edit **original video content** for platforms like YouTube, Instagram Reels, and LinkedIn (including product demos, testimonials, and explainer videos). Design professional, on-brand **visual assets** such as infographics, social media posts, stories, and ads using tools like **Adobe Creative Suite or Canva**. Ensure consistent visual identity and brand voice aligned with the additive manufacturing industry. Social Media Strategy & Management Develop and implement a comprehensive social media strategy across **LinkedIn, Instagram, YouTube, and Facebook**. Maintain a dynamic **content calendar** balancing promotional, educational, and engagement-focused posts. Monitor, listen, and respond to user interactions, ensuring professional and timely **community management**. Analytics & Reporting Track, analyze, and report on **key social media metrics** (reach, engagement, traffic, conversions). Use **data-driven insights** to optimize content strategy and enhance future campaign performance. Industry Engagement Stay updated on the latest social media trends, platform updates, and advancements in **3D printing and additive manufacturing** to create relevant and engaging content. Key Skills & Requirements Experience: 1 3 years in social media management, digital marketing, or related roles. Creative Skills: Strong proficiency in **graphic design (Photoshop, Illustrator, or equivalent)** and **video editing (Premiere Pro, Final Cut Pro, or equivalent)**. Portfolio: Must provide a **portfolio** demonstrating experience in creating engaging social media graphics and video content. Technical Aptitude (Optional but Advantageous): Basic understanding of or strong interest in engineering, **3D printing**, or manufacturing technologies. Soft Skills: Excellent written and verbal communication, attention to detail, and ability to work independently in a fast-paced environment. Compliance & Safety Ensure adherence to industry regulations, company policies, and safety protocols. Maintain a clean, organized, and hazard-free work environment.

Senior Regulatory Affairs Specialist Location: Bangalore Company: AliveCor About AliveCor & The Opportunity AliveCor is a pioneer in **over-the-counter medical ECG devices**, dedicated to making heart health accessible. The company s **FDA-cleared medical-grade hardware and software** have enabled millions of heart health measurements, making a life-saving impact. We are seeking a **Senior Regulatory Affairs Specialist** to join our growing team. This is a critical role focused on **shaping regulatory strategy** for innovative mobile health technologies, managing product submissions, and ensuring compliance with international regulatory standards, including **ISO 13485 and FDA** Quality Systems. Role & Responsibilities As a Senior Regulatory Affairs Specialist, you will: Collaborate & Execute Regulatory Strategies: Work with product teams to **develop and execute global regulatory strategies** for registrations in the US, Europe, and other key regions. Manage Regulatory Submissions: Participate in the preparation and review of **global regulatory submissions**, including **510(k), de novo**, and other medical device filings. Support Government Interactions: Serve as the point of contact for regulatory agencies such as the **FDA, EU MDR**, and other international authorities, ensuring timely product approvals and licenses. Global Market Registrations: Drive product **registrations and renewals** for worldwide markets, supporting distributors with compliance documentation. Review & Approve Technical Documents: Assist in reviewing advertising, promotional materials, and technical documentation to ensure **compliance with applicable regulations**. ISO 13485 & FDA Compliance: Help implement and maintain an **ISO 13485 and FDA-compliant Quality Management System (QMS)**. Product Development Support: Collaborate with cross-functional teams (Engineering, Product, Quality) to support regulatory requirements during product development and design changes. Post-Market Compliance: Assist in post-market regulatory actions, including compliance with **reporting requirements and audits**. Requirements & Qualifications Experience & Education Experience: **4+ years in Regulatory Affairs within the medical device industry.** Education: Bachelor s degree in Science, Engineering, Math, or a medical field, or equivalent experience. Regulatory Experience with AI/ML: Experience in regulatory affairs for **software devices with AI/machine learning algorithms (SaMD)**. Core Regulatory Knowledge Global Regulatory Knowledge: Experience with **EU Medical Device Regulations (MDR)** and familiarity with regulatory processes in the US, EU, and Asia-Pacific regions. Regulatory Submissions: Experience preparing **510(k) submissions, pre-submissions, or de novo submissions** for medical devices. Skills Project Management: Ability to manage small projects with a focus on being organized, independent, and results-oriented. Analytical & Communication Skills: Excellent analytical, communication, and team collaboration skills, with a keen **attention to detail**. Preferred Qualifications Advanced Degree: Master s degree or regulatory affairs certifications such as **RAPS** (Regulatory Affairs Professionals Society). International Submissions: Experience in international submissions, especially in Asia-Pacific or LATAM regions. Perks & Benefits Working Model: Hybrid Working Model (Flexibility to work both remotely and in the office). Family Leave: Comprehensive Family Leave policies. Medical Benefits: Above-market family floater medical insurance, including coverage for parents/in-law parents. Office Perks: Complimentary lunch provided at the office and convenient metro connectivity. Qualification : Bachelors degree in Science, Engineering, Math, or a medical field, or equivalent experience

Position: Finance Specialist Job Type: Full-Time Location: Bangalore Department: Finance About BlueOptima: BlueOptima s vision is to become the global reference for optimizing the performance of software engineers across all industries. We provide industry-leading objective metrics in software development, empowering large organizations to deliver better software, faster, and at a lower cost using groundbreaking technology. With headquarters in London and offices in Mexico, India, and the USA, we ve consistently doubled our headcount and revenue year over year, with no external investment. Our diverse team of 115+ employees comes from over 34 nationalities and speaks more than 25 languages. We promote an open-minded environment and encourage every individual to create their own success story within this high-performance atmosphere. Job Description: We are looking for a Finance Specialist to join our Finance team in Bangalore. Reporting to the Finance Manager, this role will be a key part of the day-to-day financial operations and accounting of the business. You ll be working closely with the finance team and other departments to ensure the timely and accurate delivery of financial data, as well as helping to evolve our financial processes. Key Responsibilities: Finance Operations Management: Oversee the day-to-day operations of the finance team, including managing Accounts Payable (AP), Accounts Receivable (AR), and payroll across all locations. Accounts Payable & Receivable: Ensure timely and accurate payments of dues and collections from customers. Handle vendor invoicing, reconciliations, and communications. Payroll Management: Take ownership of the payroll process, ensuring timely and accurate processing across all locations. Be the go-to person for payroll-related queries from employees. Cross-Functional Collaboration: Work closely with finance consultants and internal teams across various locations on accounting and compliance topics. Month-End & Year-End Closures: Assist with month-end and year-end closures, ensuring books are closed accurately and on time. Audit Support: Provide assistance during local and group audits, ensuring that all financial documents are accurate and comply with regulations. General Ledger (GL) & Reconciliation: Review and maintain GL accounting, perform balance sheet reconciliations, and conduct variance analysis for cost and revenue items. Process Improvements: Review existing financial processes and provide suggestions for improvements to increase efficiency and effectiveness. Global Finance Projects: Gain exposure to global finance projects, working across functions to enhance learning and development opportunities. Qualifications: Essential Requirements: Education: Bachelor's/Master s in Accounting & Finance (e.g., BCom, MCom, MBA). CA Inter cleared is a plus. Experience: Minimum 3-4 years of experience handling AP, AR, and payroll processes. Accounting Fundamentals: Solid understanding of basic accounting principles and financial processes. Taxation Knowledge: Understanding of taxation concepts, such as GST, TDS, and sales tax/VAT. Technical Skills: Proficient in spreadsheet tools (e.g., Excel) and presentation software (e.g., PowerPoint). Cloud-Based Accounting Tools: Experience with cloud-based accounting tools such as Zoho, Xero, QuickBooks, etc. Multi-Region, Multi-Currency Setup: Experience working in a multi-region, multi-currency environment is a plus. Taxation Experience: Experience reviewing and handling sales tax/VAT for the US/UK is an added advantage. At BlueOptima, you ll have the opportunity to make a significant impact on our financial operations while working in a dynamic and fast-growing global company. You ll gain exposure to cross-functional collaboration, global finance projects, and the chance to continuously develop your skills in a high-performance environment. Qualification : Bachelor's/Masters in Accounting & Finance (e.g., BCom, MCom, MBA)

Job Title: Senior Specialist Software Engineering Location: Bengaluru Type: Full-Time Level: Professional About BetaNXT BetaNXT is powering the next generation of connected wealth management infrastructure. By integrating our proven platforms Beta, Maxit, and Mediant we deliver real-time data solutions that enhance advisor productivity, streamline enterprise operations, and elevate the investor experience. Our platform helps wealth management firms transform their legacy systems into scalable, future-ready solutions that drive differentiation and growth. About the Role We are seeking a Senior Specialist Software Engineering to join our Product Engineering team. This is a key technical leadership role for someone passionate about enterprise integration, legacy modernization, and delivering high-performance, scalable systems. You will work closely with architects, product managers, and cross-functional teams to design and implement critical enhancements across our platform, playing a key role in shaping our strategic initiatives. Key Responsibilities Lead software design & development of complex enterprise components aligned with business and technical goals. Collaborate with Solution Architects to define scalable, maintainable solutions. Provide technical oversight through the software lifecycle design, development, testing, and integration. Define and execute testing strategies: unit, integration, and performance. Drive code quality and reliability through proactive issue resolution and continuous improvement. Create and maintain technical documentation to ensure long-term maintainability. Ensure adherence to development best practices, internal standards, and compliance. Serve as a technical SME and point of contact for assigned domains. Mentor junior engineers, promoting skill development and knowledge sharing. Coordinate with QA, documentation, deployment, and support teams to ensure successful delivery. Participate in project planning, provide effort estimates, and contribute to work breakdown. Communicate effectively with technical and non-technical stakeholders, including senior leadership. Contribute in Agile/SCRUM teams, supporting sprint ceremonies and cross-functional collaboration. Maintain timely updates, raise risks early, and help drive resolution. Required Qualifications & Experience 10+ years of hands-on experience in Enterprise Application Integration and Mainframe Development. Expertise in COBOL, JCL, CICS, DB2, VSAM, and environments like CICS Web Services & Transaction Server 3.1. Proficient in integration technologies: IBM Integration Bus (IIB 10) IBM App Connect Enterprise (ACE 12) MQ Series, IBM DataPower Familiar with mainframe tools: TSO, File-Aid, Syncsort, Platinum, Abend-Aid, Mainview Experience with JCL utilities, ChangeMan, and version control tools like GIT. Skilled in unit testing, code quality, and design documentation. Understanding of performance metrics: CPU usage, response time, network latency, etc. Knowledge of API modeling and annotation tools: Swagger, RAML. Familiarity with XML, XSD, XPath, XQuery, JSON. Experience working in Agile/SCRUM development environments. Strong analytical, communication, and cross-functional collaboration skills. Bachelor s degree in Computer Science, Information Science, or a related field. Master s degree or certifications (e.g., IBM, Agile) are a plus. Join a company transforming the wealth management technology landscape. Work on mission-critical systems that power financial operations at scale. Collaborate with industry leaders and technical experts in a fast-paced environment. Contribute to modernization efforts that directly impact advisor and investor experience. Thrive in a culture that values innovation, integrity, and continuous improvement. Qualification : Bachelors degree in Computer Science, Information Science, or a related field

Position: Senior AI Solutions Engineer Location: Bangalore, India Shift: 2:00 PM 11:00 PM IST (EMEA/US support hours) About Workato Workato is the market leader in enterprise orchestration, enabling 400,000+ global customers to streamline operations by connecting data, apps, and processes. Powered by AI, its platform drives agility through intelligent automation. Recognized by Forbes, Deloitte, and Business Insider, Workato offers a dynamic and collaborative culture that blends innovation with work-life balance. Role Overview As a Senior AI Solutions Engineer, you'll play a key role in building and deploying intelligent, agent-based systems and Retrieval-Augmented Generation (RAG) solutions using Workato s Agentic AI platform. This is a highly technical, hands-on role that blends AI/ML expertise, integration design, customer engagement, and scalable solution delivery. Key Responsibilities AI Engineering & Solution Architecture Design and deploy multi-agent AI workflows that are autonomous, adaptive, and goal-directed. Develop robust RAG pipelines using LLMs and Workato connectors to generate grounded, real-time responses. Implement intelligent memory, prompting, and behavior management strategies for AI agents. Technical Leadership Act as the technical expert for AI-driven architectures using Workato s automation and orchestration platform. Architect scalable AI-powered workflows integrating Workday, NetSuite, Salesforce, ServiceNow, etc. Own performance monitoring, troubleshooting, and continuous optimization of AI systems. Customer Collaboration Work directly with customers to design and deliver tailored Agentic AI and RAG solutions. Communicate complex AI concepts clearly to business and technical stakeholders. Champion exceptional customer service and solution success. Cross-Functional Collaboration Support product managers with technical specifications and solution design. Contribute to internal knowledge bases, best practices, and thought leadership. Participate in product ideation, rapid prototyping, and iterative improvement. Required Qualifications Technical Skills BTech/BE in CS, AI/ML, or related field. 8+ years in solution architecture and development; 3+ years on Workato platform required. Solid foundation in AI agent systems, RAG, and large language models (LLMs). Strong experience with APIs (REST, SOAP), JSON, and relational or NoSQL databases. Programming experience: Java, Python, or Ruby (2 3 years). Hands-on integration experience with middleware, iPaaS, BPM, or RPA platforms. Familiarity with automation tools like Dell Boomi, MuleSoft, or TIBCO is a plus. Bonus Knowledge Familiarity with OAuth, SSO, MFA, and cloud platforms (AWS/GCP/Azure). Experience with enterprise SaaS apps (e.g., Salesforce, Workday, ServiceNow, NetSuite). Exposure to event-driven architecture and microservices. Soft Skills & Mindset Strong communication and storytelling skills. Critical thinker with an entrepreneurial mindset. Self-starter with the ability to work independently and across teams. Passionate about solving complex technical problems and delivering value.

Job Title: DevOps + Tester Location: Bangalore, India Experience: 4 5 years Industry: IT Services Job Type: Full-time Role Overview This hybrid DevOps + QA role focuses on: Ensuring mobile application performance and reliability. Driving automation, CI/CD, and continuous improvement. Designing and executing automated test scripts and performing integration, regression, and performance testing. Supporting innovation and scalable software deployment in alignment with Rakuten s standards. You ll collaborate closely with development, QA, and operations teams, while improving infrastructure and testing frameworks. Key Skills & Tools CI/CD Tools: Jenkins, Bamboo, Docker Testing: Automation, Integration, Regression, Performance Testing Cloud Platforms: AWS, Azure, GCP Salesforce Ecosystem: 1 2 years hands-on experience preferred API Integration: Including legacy systems Test Scripting Tools: Open-source or commercial frameworks Solid grasp of software architecture, high availability, and transaction-intensive systems Responsibilities Monitor and optimize app performance Develop and maintain automated test scripts Execute integration and regression testing Conduct performance tests during pipeline integration Collaborate across DevOps, development, and QA teams Maintain detailed test documentation Conduct unit tests, code reviews, and QA validations Ensure service quality and customer satisfaction Education & Qualifications Bachelor s degree in CS, IT, Engineering, or related field (required) MBA or advanced degree (preferred) Salesforce Admin or PD certification (preferred) Ideal Candidate Traits Strong DevOps + Testing blend with cloud experience Effective communication with technical and non-technical teams Strategic thinker with planning skills Thrives in fast-paced environments, managing multiple priorities Interview Process 2 Technical Rounds Qualification : Bachelors degree in CS, IT, Engineering, or related field (required)

Platform Solution Architect Job Overview As a Platform Solutions Architect, you will serve as a pre-sales specialist, supporting the broader sales organization with deep technical knowledge across database and cloud workloads. This means working with customers and prospects to educate them on how Rubrik protects and manages data. Additionally, the Solution Architect will have an active role in providing real-world feedback to product teams to enhance the product, testing new features before they are released, and championing new features within the sales team. The Solutions Architect provides both immediate and long-term impact with their technical knowledge and position of influence with prospects and customers. Key Responsibilities Serve as a subject matter expert on Rubrik s data protection and data security solutions, focused on database and cloud workloads. Act as a trusted advisor on assigned opportunities, aligning Rubrik s technology and roadmap with customer business objectives. Lead impactful product demonstrations, technical workshops, and solution presentations tailored for technical and executive-level audiences. Contribute to high-quality proposals, white papers, and responses to RFPs/RFIs. Collaborate with presales teams to design, execute, and troubleshoot proof-of-concepts (POCs), ensuring successful outcomes. Proactively identify technical challenges and architect creative solutions to overcome sales barriers. Translate complex customer requirements into clear, actionable technical strategies. Stay abreast of industry trends in data protection, security, database and cloud technologies, effectively positioning Rubrik s solutions. Evangelize Rubrik s offerings and clearly communicate strategic direction and product roadmap aligned with customer needs. Work closely with Product Management and Engineering to influence feature development based on customer feedback and market demands. Provide competitive intelligence and actionable insights from customer engagements to internal stakeholders. Qualifications 8+ years of successful experience in customer-facing technical sales or consulting roles focused on enterprise database technologies and cloud. Bachelor s Degree in Computer Science, Engineering, or equivalent experience. Deep technical expertise in two or more areas across database and cloud: Database focus: Primary: Oracle (Oracle Cloud, Data Guard, Golden Gate, Exadata, ExaCC) Secondary: MongoDB, Apache Cassandra, SQL Server, IBM DB2, Informix, PostgreSQL Multi-Cloud focus (Azure or AWS or GCP): Primary: AWS EC2, Azure VM, GCP Compute Engine, AWS S3, Azure Blob Secondary: Azure SQL and AWS RDS Proficiency in scripting languages such as Python, PowerShell, Go, or JavaScript. Excellent problem-solving capabilities, able to troubleshoot complex technical issues and deliver scalable solutions. Experience conducting benchmarks and performance testing on enterprise systems (preferred). Demonstrated sales acumen, capable of articulating technical value to C-level executives and technical audiences including database administrators. Strong cross-functional collaboration skills with sales, engineering, and product management. Exceptional communication skills, including compelling presentations and clear, concise writing. Proven experience with data center hardware/software, cloud platforms, data security solutions, IaaS, PaaS, or hypervisor software. Self-motivated and results-driven, comfortable working remotely with a high degree of autonomy. Willingness to travel approximately 20%-50% of the time. #LF-SF1 Join Us in Securing the World's Data Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked. Qualification : Bachelors degree or equivalent practical experience.

Senior Research Specialist Location: Bengaluru, Karnataka, India Department: Sales & Solutioning Experience: 6 9 Years Employment Type: Full-Time About CloudSEK CloudSEK is a fast-growing, AI-powered cybersecurity company on a mission to make the digital world safer through contextual threat intelligence. With industry-leading platforms like XVigil, BeVigil, and SVigil, we help global enterprises proactively identify and respond to digital threats. Headquartered in Singapore with a strong presence across India and Southeast Asia, we are proud to be recognized for our innovation and rapid growth in the cybersecurity domain. Role Overview: Senior Research Specialist (Sales & Solutioning) We are looking for an experienced and analytical Senior Research Specialist to join our Solutioning Team. This hybrid role combines technical expertise, client engagement, and team leadership. You will lead solution design for complex data engineering needs and directly contribute to shaping scalable architectures, ETL frameworks, and modernization strategies. Your work will directly support sales efforts, proposal development, and solution delivery making you a critical bridge between technical execution and business strategy. Key Responsibilities Solution Design & Research Lead technical discovery sessions to understand client needs, pain points, and opportunities. Review and guide research efforts, validating solution strategies proposed by the team. Design scalable and realistic end-to-end data engineering roadmaps with cross-functional alignment. Evaluate technologies, cloud platforms (AWS, GCP, Azure), tools, and architectures for each engagement. Support proposal creation, RFP responses, and client presentations by crafting engaging, value-focused narratives. Client & Stakeholder Engagement Act as a technical advisor to prospective clients, articulating solutions in a business-relevant context. Translate complex data engineering challenges into easy-to-understand presentations and documentation. Collaborate with internal teams sales, delivery, data architects, and domain experts to co-create tailored solutions. Team Mentorship & Enablement Mentor a team of solution engineers; promote collaboration, learning, and delivery excellence. Provide leadership during pitch cycles and client interactions, fostering a high-performance, agile culture. Oversee quality and consistency across solutioning documentation, storyboards, demos, and technical narratives. Must-Have Qualifications Bachelor s or Master s in Engineering, Computer Applications, Mathematics, or Statistics. 6 9 years of experience in solutioning, data engineering, or technical consulting. Proven experience working with cloud ecosystems: AWS, Azure, or GCP. Strong research and analytical capabilities to evaluate tools, strategies, and solutions. Hands-on experience in designing and communicating data engineering solutions. Comfortable interacting with clients and translating requirements into executable plans. Excellent communication and presentation skills for technical storytelling. Nice-to-Have Skills Experience in proposal design, storyboarding, and client demos. Team leadership or experience managing solution engineers. Exposure to sales engineering, pre-sales consulting, or customer success. Familiarity with cybersecurity or digital risk platforms is a bonus. Mission-Driven Work: Shape cutting-edge, high-impact solutions for cybersecurity and data intelligence. Collaborative Culture: Work in a high-energy, fast-paced, and innovation-focused environment. Personal Growth: Take on diverse challenges with support for continuous learning and leadership development. Flexible Environment: Enjoy work-life balance with flexible hours and a creative workspace. Qualification : Bachelors or Masters in Engineering, Computer Applications, Mathematics, or Statistics.

Technical Lead - L1 | Mumbai, India Country/Region: IN About Wipro Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global leader in technology services and consulting. We deliver innovative digital transformation solutions across 65 countries with over 230,000 employees. Role Purpose The Technical Lead - L1 role focuses on supporting process delivery, overseeing the performance of Production Specialists, and resolving technical escalations. The role also involves developing the technical capability of the team and ensuring excellent client service. Key Responsibilities Process and Performance Management Review daily performance metrics and transactions for the team. Provide technical support and guidance to improve performance parameters. Track and resolve client queries in compliance with SLAs. Document trends from client issues to develop preventive measures. Technical Escalation & Troubleshooting Diagnose and resolve technical issues promptly and professionally. Escalate unresolved issues to relevant teams for timely resolution. Provide clients with step-by-step troubleshooting guidance. Follow up with clients to collect feedback and ensure service compliance. Capability Development and Training Mentor Production Specialists and improve their technical capabilities. Identify skill gaps and conduct targeted training sessions (triages). Stay updated with product changes through ongoing training programs. Share best practices with the team for continuous improvement. Team Management and Client Engagement Monitor team productivity, efficiency, and absenteeism. Track client feedback and performance metrics (Pulse score, NSAT/ESAT). Ensure client satisfaction by resolving technical queries and providing exceptional service. Key Performance Metrics Process: Number of cases resolved, compliance to SLAs, customer feedback (NSAT/ESAT). Team Management: Productivity, efficiency, absenteeism rates. Capability Development: Triages completed, technical test performance. Join Wipro and contribute to transformative digital solutions with cutting-edge technology. Be a part of our diverse, inclusive team where innovation thrives. Applications from people with disabilities are explicitly welcome.

Job Title: Senior Incident Response Manager Location: Bengaluru, Karnataka, India About This Team: The Critical Situation Management team plays a pivotal role in maintaining customer trust and satisfaction in CSG Citrix BU products. We ensure swift resolution of production-impacting issues, collaborating closely with Technical Support and Product teams to maintain high uptime Service Level Targets (SLTs). Our team is dedicated to delivering rapid, effective solutions, making us essential to the continued success and reputation of the Citrix platform. Job Description / Responsibilities: Primary Duties / Responsibilities: Incident Management: Lead and manage timely, professional communication with internal and external stakeholders during critical incidents. Utilize your deep technical knowledge and strong communication skills to drive effective resolutions. Customer Sentiment Management: Assess and manage customer sentiments, and ensure appropriate resources are mobilized to mitigate production-impacting situations. Lead discussions with Citrix Customers and internal stakeholders with confidence and clarity. Collaboration: Facilitate cross-departmental collaboration to resolve customer issues, and coordinate the end-to-end customer experience, owning internal and, when necessary, external communications. Escalation Management: Act as the primary contact for Citrix Customers and Account teams during critical situations, collaborating with technical specialists (SMEs) to manage escalations and resolve incidents quickly. 24x7 Coverage: Provide 24x7 support, including weekends and holidays, on a rostered shift basis. Continuous Improvement: Actively participate in feedback processes, leading continuous improvement initiatives and ensuring the team adapts quickly to feedback. Lead and participate in projects aimed at improving incident response and service efficiency. Technical Knowledge: Utilize your technical know-how to manage the escalation process, lead calls, and effectively assess the situation to provide timely solutions. Qualifications (Knowledge, Skills, Abilities): Experience: 6 - 10 years of relevant experience in Incident Response, preferably in a Technical Support environment. Demonstrated ability to manage customer escalations in high-pressure scenarios. Communication Skills: Exceptional verbal and written communication skills. Ability to engage with customers and internal leadership clearly and professionally. Proficiency in creating concise incident reports and Root Cause Analysis (RCA) documents. Customer Advocacy: Strong customer advocacy skills, with the ability to understand, articulate, and manage customer expectations effectively. Technical Expertise: Broad knowledge in technologies such as Cloud, Virtualization, Networking, Operating Systems, and Remoting, with a focus on Virtualization, Networking, and Storage. Experience with Microsoft OS and End-User Computing is a plus. Collaboration Skills: Ability to manage and facilitate cross-team collaboration to solve complex customer issues. Comfortable leading critical calls and guiding teams through escalations. Process Knowledge: Knowledge of ITIL, Project Management, and Six Sigma methodologies is a plus. Familiarity with the Software Development Lifecycle (SDLC) and defect tracking processes is beneficial. Education: B.E. / B.Tech. or a Bachelor s degree in a related field with at least 5+ years of relevant experience. Additional Skills: Scripting, automation, and programming skills are an advantage. Experience in leading formal customer meetings, including those with C-level or Senior Management. About Us: Cloud Software Group is one of the largest cloud solution providers globally, serving over 100 million users. Joining us means making a tangible difference for people around the world who rely on our cloud-based products to perform their work efficiently, from anywhere. We foster a culture of innovation, learning, and growth. As we prepare for an exciting new phase of growth, we need your skills and expertise to continue evolving and building the future of work. Qualification : B.E. / B.Tech. or a Bachelors degree in a related field with at least 5+ years of relevant experience.

Job Title: Technical Support Specialist Location: Bengaluru Experience: 0-2 Years Job Overview We are looking for a passionate and customer-focused Technical Support Specialist who will provide high-quality support to our customers while ensuring their technical issues are resolved promptly. You will use your technical knowledge to analyze and troubleshoot software problems, collaborate with our Product and Engineering teams, and help improve the overall customer experience. This is a great opportunity for someone eager to develop their technical skills and grow in a fast-paced environment. Key Responsibilities Customer Support: Acknowledge customer concerns, empathize with their issues, and conduct a thorough analysis to offer effective solutions. When needed, ask follow-up questions to refine the diagnosis. Troubleshooting: Leverage your technical knowledge to efficiently troubleshoot software-related issues. Ensure that solutions are accurate and delivered in a timely manner, escalating to senior teams when deeper technical investigation is required. Collaboration: Work closely with Product and Engineering teams to relay customer feedback, and contribute to identifying and implementing new features and functionalities. Technical Communication: Clearly communicate technical details to both technical and non-technical audiences, ensuring all parties understand the issue and the solution. Continuous Learning: Stay up to date with the latest technology trends and new tools, keeping your problem-solving skills sharp. On-Call Support: Participate in an on-call rotation to provide support outside regular working hours as needed. Required Skills & Qualifications Technical Knowledge: Basic understanding of programming and scripting languages such as PHP, Java, Angular, and JavaScript. Operating Systems: Basic knowledge of Windows and Linux OS. Cloud Software: Familiarity with cloud-based software applications, including installation, administration, and troubleshooting. Error Log Analysis: Ability to analyze and interpret error logs for Java programs, Windows OS, and Linux OS. Database Administration: A general understanding of database administration concepts. Cloud Platforms: Exposure to cloud platforms like AWS, Microsoft Azure, or Google Cloud Platform (GCP) is a plus. Networking: Understanding of network fundamentals and the ability to analyze network traces. API Knowledge: Experience or familiarity with API design and development. Security: Understanding of how data is securely transmitted across the network. Communication & Soft Skills Clear Communication: Excellent verbal and written communication skills with the ability to convey complex technical information clearly to a wide range of users. Active Listening: Strong listening skills to effectively understand customer concerns and resolve issues efficiently. Patience and Empathy: Ability to show patience, empathy, and compassion, ensuring customer satisfaction. Fast-Paced Environment: Work in an energetic environment that promotes innovation and fast decision-making. Growth Opportunities: Enjoy accelerated growth, skill development, and rewards for your contributions. Collaborative Culture: Work with industry leaders and the best minds in the field. Flexible Work Hours: Benefit from a flexible work schedule that suits your lifestyle. If this role resonates with you, don t hesitate to apply! We offer plenty of room for growth and an exciting career at iSoftcells. Let s celebrate work and thrive together!

Job Title: Test Specialist - Middleware Testing Practitioner Introduction: As part of our IBM Consulting Client Innovation Centers (Delivery Centers), you will play a crucial role in delivering deep technical and industry expertise to a wide range of public and private sector clients across the globe. These centers provide locally-based skills to help drive innovation and adoption of new technologies. As a Test Specialist at IBM, your analytical and technical abilities will directly contribute to the quality of the software we deliver. In an agile environment, you ll help elevate each iteration through your testing expertise, ensuring the best possible outcomes for IBM and its clients. Whether the testing is manual, automated, or cognitive, you ll be at the forefront of delivering high-quality software solutions. Your Role and Responsibilities: Middleware Testing Practitioner: Design, build, and deploy effective testing solutions that minimize manual effort throughout the testing process. Automated Testing: Apply automated tools to support testing activities across all phases of the Software Development Life Cycle (SDLC). Tool Recommendations: Support the test team by recommending and implementing tools and processes for automating other testing activities, including test management, reporting, test data generation, and defect management. Required Technical and Professional Expertise: Experience: 4+ years of experience in SDET (Software Development Engineer in Test) and testing. Web Technologies: Solid knowledge of Internet/Web Technologies. Testing Tools: Experience with tools like SOAP UI, CA Lisa, ParaSoft, or similar tools. Proficiency in Rest Assured or other API Test Automation Frameworks. Middleware Expertise: Knowledge of WebSphere MQ and IBM Integration Bus (IIB) (good to have). Coding Skills: Excellent coding skills in JavaScript or Java. Preferred Technical and Professional Expertise: Database Knowledge: Experience in understanding data models and writing database queries, with knowledge of NoSQL platforms. Automation Strategy: Experience designing and implementing test automation strategies for distributed systems. Production Issue Resolution: Ability to solve/debug production issues by collaborating with remote teams across different verticals (QA, Dev, PM, Operations). Stub and Mock Data: Understanding of automation testing using stub and mocked data from integrated systems. Innovation: Work at the cutting edge of technology, helping drive advancements in software testing and middleware solutions. Global Impact: Your work will have a direct impact on IBM s global success and the software quality delivered to our clients. Continuous Learning: Gain access to IBM s vast resources and opportunities for professional growth, including the latest tools and technologies in testing and software development. Collaborative Culture: Join a dynamic, inclusive team of experts where your contributions and ideas are valued. If you are passionate about software testing, eager to innovate with cutting-edge technologies, and ready to make a global impact, join us at IBM and help shape the future of software quality and middleware solutions.

IT Recruiter Location: Bengaluru, India Experience: 8+ years Education: Bachelor's degree in Human Resources, Business Administration, Computer Science, or a related field About Saviynt Saviynt is an identity authority platform designed to power and protect organizations in an era of digital transformation. As businesses navigate growing cybersecurity risks, our Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence, ensuring secure, right-time access to critical digital resources. To support our rapid growth, we are seeking a skilled IT Recruiter to join our dynamic team in Bengaluru. If you re passionate about sourcing, screening, and hiring top IT talent, and want to make a meaningful impact on our organization, we d love to hear from you! What You ll Be Doing Talent Sourcing & Recruitment Strategy Partner with hiring managers to understand staffing needs and create effective recruitment strategies. Source and attract qualified candidates through job boards, social media, professional networks, and referrals. Stay updated on IT industry trends, market conditions, and best recruitment practices. Screening & Interview Coordination Screen resumes and conduct initial interviews to assess candidate qualifications, technical skills, and cultural fit. Coordinate and schedule interviews between candidates and hiring managers. Facilitate the selection process by conducting reference checks, background verification, and skills assessments. Offer Negotiation & Hiring Process Negotiate job offers and ensure a seamless candidate experience throughout the hiring process. Maintain accurate records in the applicant tracking system (ATS). Ensure compliance with hiring policies, labor laws, and company standards. What You Bring 8+ years of experience as an IT Recruiter or Technical Recruiter. Strong understanding of IT roles, technologies, and hiring trends. Excellent communication and interpersonal skills to build relationships with candidates and hiring managers. Strong organizational and time-management skills, with the ability to manage multiple hiring priorities in a fast-paced environment. Proficiency in applicant tracking systems (ATS) and recruitment software. Ability to work independently and collaboratively within a team environment. Work in a fast-growing, innovative SaaS company in the identity security space. Gain exposure to global hiring strategies in a high-tech environment. Collaborate with top industry professionals and drive business-critical recruitment efforts. Competitive compensation, benefits, and career growth opportunities. Saviynt is an equal opportunity employer. We welcome applicants from diverse backgrounds and do not discriminate based on race, gender, age, disability, or veteran status. If you're passionate about IT recruitment and want to make an impact, apply now and join our Bengaluru team! Qualification : Bachelor's degree in Human Resources, Business Administration, Computer Science, or a related field

Power the Future with Us! SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with over 5,000 employees, offices in 34 countries, and millions of products installed in 133+ countries. Our diverse product offering includes intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and maintaining a relentless focus on innovation, we aim to create a world where clean, green energy from the sun powers homes, businesses, and communities everywhere. Join Us as a Japanese-Speaking Customer Service Specialist! We are expanding our Global Technical Center and looking for a talented individual to provide innovative solutions for the Japanese international market. This is your chance to become an expert in SolarEdge products and the solar energy industry. Location: Brand-new offices with a collaborative environment, transportation, meals, and a competitive compensation package. Work Hours: Japan Standard Time Language Requirement: Japanese Proficiency (JLPT N2/N3) Customer Support: Answer inbound chats, emails, and cases from customers and contractors promptly and professionally. Troubleshooting: Assist with diagnosing and resolving grid-tie solar inverter issues using product schematics, knowledge bases, and technical documentation. Operations Coordination: Validate authorization to release replacement parts as needed. Knowledge Management: Update the internal knowledge database with new troubleshooting solutions. Database Management: Maintain customer monitoring databases and create system layouts upon request. Documentation: Record all interactions and activities in the ticketing system and software platforms. Collaboration: Work closely with peers, managers, and operations teams to enhance service quality. Job Requirements 1-3 years of experience in customer service, technical helpline, or remote support. Technical or engineering qualification (preferred in Electrical/Electronics). Basic understanding of IP network technology. Experience with solar electric products is a plus. Exceptional listening and questioning skills. Strong written and spoken English communication skills. Ability to multitask in a fast-paced environment. Prior experience working in an international organization (preferred). Ability to work in a continuous shift model. Excellent interpersonal and problem-solving skills. Japanese language proficiency (JLPT N2/N3) Read, Write, and Speak. Exciting career growth in the renewable energy sector. Competitive salary and benefits package. Diverse and inclusive workplace. Regular training and upskilling programs. Meal and transportation allowances. At SolarEdge, we recognize that our success comes from the talented and diverse workforce that drives innovation. We are committed to hiring and retaining top talent to ensure continuous business growth and performance. Join us and be part of the clean energy revolution!

Power the Future with Us! Location: India SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with 5000+ employees, operations in 34 countries, and millions of installations worldwide. Our cutting-edge products include solar inverters, battery storage, EV charging, backup systems, and complete home energy management solutions. We are looking for dedicated and enthusiastic Customer Support Specialists to provide exceptional voice support to our US-based customers while collaborating with regional stakeholders in India. This position requires working exclusively in night shifts (US Time Zone) and providing voice support. What You ll Be Doing Handle inbound calls from US customers with professionalism and patience. Navigate cultural differences and address language barriers with tact and understanding. Troubleshoot and resolve customer issues related to SolarEdge products and services. Collaborate effectively with regional stakeholders to enhance the customer experience. Work closely with the local team in India to improve support processes and share insights. Maintain accurate records of all customer interactions in the CRM system. Contribute to process improvement by identifying trends and providing feedback. Participate in training sessions to stay updated on product knowledge and best practices. Excellent English communication skills (verbal and written). Ability to understand and work with various accents, especially American accents. 1-3 years of experience in customer support, preferably in a voice support role. Strong problem-solving skills and ability to think on your feet. Engineering or technical qualification is a must. Patient and empathetic approach to customer service. Proficiency in CRM systems and basic computer skills. Willingness to work night shifts aligned with US time zones. Familiarity with the tech industry is a plus. Be part of a global leader in clean energy innovation. Opportunities for career growth and skill development. Regular training & upskilling programs. Diverse and inclusive work environment. Transportation and meal allowances for night shift workers. At SolarEdge, we believe our people are our greatest asset. If you re passionate about delivering top-notch customer support and want to be part of the renewable energy revolution, we d love to hear from you! Apply today and take the next step in your career!

Job Overview Role: SEO Architect (Web Analytics & SEO Optimization Specialist) Job Title: Staff Technical Systems Analyst About Juniper Networks At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Job Summary We are looking for an experienced and innovative SEO Architect to join our growing Future of X, Digital Experience team. This role will primarily focus on optimizing website performance, implementing SEO strategies, and leveraging web analytics tools to drive data-backed decisions for enhanced visibility, engagement, and conversion. The ideal candidate will combine technical SEO expertise with an in-depth understanding of web analytics to improve organic search performance, user experience, leverage AI technology, and overall site functionality. Key Responsibilities SEO Strategy Development and Implementation Lead the development and execution of comprehensive SEO strategies for websites and digital platforms. Perform thorough keyword research, competitive analysis, and industry trend monitoring to inform SEO planning. Design and implement on-page and off-page optimization strategies, including metadata, content, internal linking, and backlink development. Web Analytics Integration and Optimization Manage and optimize the implementation of web analytics tools (e.g., Google Analytics, Adobe Analytics, Google Search Console). Leverage web analytics data to assess SEO performance, identify opportunities, and guide optimization strategies. Create and maintain SEO dashboards and reports for stakeholders, delivering actionable insights based on data trends. Technical SEO & Website Audits Conduct comprehensive technical audits to identify issues affecting search rankings, such as site speed, mobile optimization, crawl errors, and indexing problems. Collaborate with development teams to implement technical SEO improvements and troubleshoot issues related to structured data, schema markup, redirects, and URL optimization. Recommend and execute solutions to enhance site architecture, navigation, and URL structure for better crawlability and user experience. Content Optimization and Performance Work closely with content teams to ensure SEO best practices are followed for content creation, optimization, and syndication. Monitor content performance and implement adjustments to improve rankings, CTR, and conversion rates. Advise on content strategy, ensuring alignment with SEO goals and audience intent. SEO Reporting & KPIs Define and track key SEO metrics and KPIs such as organic traffic, conversion rates, bounce rates, SERP rankings, and backlink profile health. Provide regular performance reports to stakeholders, highlighting trends, insights, and action plans. Work with cross-functional teams to set clear performance targets and SEO goals. Cross-Functional Collaboration Partner with marketing, product, UX/UI, and engineering teams to ensure SEO alignment in all digital initiatives. Advise on SEO-related decisions for site redesigns, A/B testing, and new feature launches. Stay updated on industry trends and best practices to share insights with internal teams and improve SEO strategies. Qualifications Education Bachelor's degree in Computer Science, or a related field (or equivalent experience). Experience 10+ years of hands-on experience in SEO, including a focus on web analytics and technical SEO. Proven experience in leveraging web analytics tools (Google Analytics, Adobe Analytics) to inform decision-making and drive SEO performance. Strong understanding of SEO tools, ranking algorithms, and industry trends. Experience with CMS platforms (e.g., WordPress, Salesforce CMS) and HTML/CSS for basic site edits. Familiarity with AI technology, RAG-based solutions, and understanding of data science and ML techniques. Skills and Expertise Expertise in SEO best practices, including on-page, off-page, technical SEO, and content optimization. In-depth knowledge of web analytics platforms (Google Analytics, Google Tag Manager). Experience conducting and analyzing website audits and making actionable recommendations for SEO improvements. Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable insights. Familiarity with web performance tools (e.g., PageSpeed Insights, Lighthouse) and conversion rate optimization (CRO) tools. Excellent communication skills, capable of presenting data-driven insights to both technical and non-technical teams. Preferred Qualifications Advanced certifications in SEO, Google Analytics, or other relevant digital marketing fields. Experience with advanced technical SEO strategies, including JavaScript SEO, server-side rendering, and international SEO. Experience in managing large-scale SEO projects with cross-functional teams. Familiarity with marketing automation and CRM platforms. Qualification : Bachelor's degree in Computer Science, or a related field (or equivalent experience).

At Juniper We believe the network is the greatest vehicle for knowledge, understanding, and human advancement. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people a consistent and dedicated practice we call the Juniper Way. Summary This position is part of the L1 Technical Assistance Center (TAC), supporting Juniper s SRX Firewall customers worldwide. About the Role This role offers a unique opportunity to address a wide range of challenging technical issues for global customers, stay ahead in the rapidly evolving security industry, and continuously develop new skills. You will be part of a collaborative, supportive team, working on diverse tasks that ensure each day is engaging and dynamic. Key Responsibilities Work in a highly dynamic Technical Assistance Center (TAC) environment with a strong focus on customer satisfaction. Quickly diagnose and resolve customer issues to deliver a remarkable customer experience. Serve as a customer advocate, ensuring timely problem resolution while understanding the network environment and business impact. Take full ownership of problem resolution, reproduction, and escalation when necessary. Collaborate within a team-oriented environment, demonstrating flexibility to work on weekends/holidays as required. Continuously learn and adapt to emerging technologies. Mandatory Skills VPN Expertise: Strong knowledge of VPN design, implementation, troubleshooting, and encryption algorithms (e.g., DES, 3DES, MD5, SHA, PKI). Core Networking Knowledge: Thorough understanding of the TCP/IP protocol suite, OSI model, and ability to apply this knowledge to network troubleshooting. Security and Firewall Experience: Proven knowledge of network security, access and perimeter control, vulnerability management, and intrusion detection. Familiarity with SYN flood, replay attacks, and related mitigation techniques. Data Network Experience: Proficiency in LAN/WAN hardware, physical layer infrastructure, data transmission facilities, and interconnecting devices. Troubleshooting Tools: Expertise in using utilities such as lookup, traceroute, ping, netstat, and packet analysis tools like Wireshark and tcpdump. Routing Protocols: Deep understanding of OSPF, BGP, RIP, IPSEC VPN, xDSL, and multicast technologies. Layer 2 Technologies: Strong knowledge of VLANs, VLAN tagging (802.1q), LACP, VLAN trunking, and STP (802.1D and other implementations). Requirements B.E. in Electronics Engineering or Computer Science with 1 3 years of experience in supporting, designing, or implementing IP networks. Hands-on experience in troubleshooting, implementation, and support of large-scale IP networks. Preferred Skills Application Layer Protocols: Working knowledge of FTP, DNS, SNMP, HTTP/HTTPS, LDAP, RADIUS, SMTP, and user authentication mechanisms. Security Products: Experience in providing support for security products such as firewalls, IPS/IDS, and Unified Threat Management (UTM) systems (e.g., URL filtering, antivirus, anti-spam). Operating Systems: Understanding and troubleshooting Windows, Unix, and macOS environments, including related technologies like NIS, NFS, Sun-RPC, and MS-RPC in security-enabled settings. Preferred Certifications JNCIA-JUNOS, JNCIS-Security, JNCIA-FWV, JNCIS-FWV, CCNA, CCNP or equivalent certifications are a strong plus. Join us and be part of the Juniper Way, where we encourage you to: Be Bold Build Trust Deliver Excellence Juniper Networks is an equal-opportunity employer, committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, disability, or veteran status. Reasonable accommodation will be provided throughout the hiring process for individuals with disabilities. Qualification : B.E. in Electronics Engineering or Computer Science with 13 years of experience in supporting, designing, or implementing IP networks.

Position: AWS Trust & Safety Specialist I Overview: The AWS Sales, Marketing, and Global Services (SMGS) team drives revenue, adoption, and growth from the largest and fastest-growing small and mid-market accounts to enterprise-level customers, including public sector clients. As part of AWS Global Support, the Trust & Safety (T&S) Abuse Investigation & Prevention Team plays a crucial role in maintaining the integrity and reputation of AWS's IP space. The team focuses on identifying and mitigating online abuse hosted on AWS infrastructure and acts as the first line of defense by vetting potential abuse issues and collaborating with AWS customers to halt harmful activities. As an AWS Trust & Safety Specialist I, you will engage in high-impact investigations, collaborating with multiple teams across AWS to develop scalable solutions for preventing abuse and protecting the AWS ecosystem. You will play a key role in analyzing trends, troubleshooting complex issues, and ensuring the highest level of support for customers and internal stakeholders. Key Responsibilities: Customer Engagement & Expert Support: Provide subject matter expertise (SME) and escalation support for complex customer inquiries related to abuse investigations. Assist in identifying and addressing root causes of abuse cases to ensure efficient resolution. Root Cause Analysis & Process Improvement: Lead investigations into escalated abuse cases, identifying operational inefficiencies and recommending process improvements. Collaborate with internal teams to develop solutions that prevent abuse and improve response times. Cross-Functional Collaboration: Work closely with AWS Enterprise teams, including Technical Account Managers (TAMs), Sales, and Solutions Architects, to address abuse-related issues, develop strategies, and drive continuous improvement. Mentorship & Knowledge Sharing: Mentor new team members, share best practices, and help evolve the T&S team s capabilities to better mitigate large-scale abuse events. High-Impact Projects: Lead cross-functional initiatives to drive long-term solutions and mitigate abuse risks, while simultaneously managing smaller projects to support global efforts. Customer Advocacy: Act as the Voice of the Customer by identifying trends, communicating findings to leadership, and implementing innovative solutions based on customer feedback. Critical Event Support: Assist in customer communications during critical AWS events, providing timely updates and ensuring effective mitigation of abuse-related issues. Qualifications & Experience: Basic Qualifications: Bachelor s degree or equivalent experience in a technical position. 2+ years of experience in a Trust & Safety or similar environment, handling online abuse and security issues. Strong understanding of internet security concepts and common vulnerabilities. Working knowledge of networking technologies such as DNS, TCP/IP, SSL, DHCP, and Load Balancing. Proven technical support experience in abuse/security practices. Preferred Qualifications: Excellent written and verbal communication skills, with the ability to communicate complex technical information clearly. Willingness to participate in an on-call rotation for emergent abuse-related situations. Strong customer handling, conflict resolution, and problem-solving skills, with a focus on delivering exceptional customer experience. Familiarity with both Windows and Linux/Unix operating systems. Experience resolving complex technical escalations, including post-mortem error analysis. Knowledge of Amazon Web Services products and cloud computing technologies. About the Team: At AWS, we value diverse experiences and encourage applicants from varied backgrounds to apply. Whether your career is just beginning or has followed an unconventional path, we welcome your unique perspective. We believe that diversity strengthens our team and fosters innovation. Amazon Web Services (AWS) is the most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, offering a robust suite of products and services that empower organizations of all sizes. Inclusive Team Culture: We promote curiosity and connection, with employee-led affinity groups that foster an inclusive environment where everyone is proud of their differences. Mentorship & Career Growth: We are committed to providing continuous learning, knowledge-sharing, and career-advancing resources to help you grow as a well-rounded professional. Work/Life Balance: We strive for work-life harmony and flexibility, ensuring that our employees can thrive both professionally and personally. Qualification : Bachelors degree OR equivalent experience in a technical position.