Technical Customer Success Consultant Jobs in Indore

Job Title: Customer Success Manager (SaaS) Location: Indore, India (Work from Office) Shift Timing: UK/USA Shift | Full-Time | B2B SaaS About AI Trillion AI Trillion is a leading SaaS-based marketing automation platform helping eCommerce businesses accelerate growth through AI-driven personalization, customer engagement, email automation, and advanced analytics. Our all-in-one solution empowers online retailers worldwide to build meaningful relationships and scale efficiently. As we expand globally, we re looking for customer-centric professionals to help shape the future of digital commerce. Role Overview We re hiring a Customer Success Manager (CSM) to join our dynamic team in Indore. This role is key to delivering an exceptional customer experience across our SaaS product ecosystem. You ll manage end-to-end client relationships from onboarding and training to retention and renewals primarily supporting clients in UK and US markets. Key Responsibilities Customer Onboarding & Implementation Lead new clients through seamless onboarding, ensuring optimal platform configuration based on business objectives. Collaborate across teams to align on implementation goals and ensure a smooth handover from sales to support. Product Adoption & Engagement Drive feature adoption through training sessions, product walkthroughs, and personalized client strategies. Help clients realize value quickly by demonstrating clear ROI and success benchmarks. Relationship & Account Management Serve as the primary point of contact for assigned accounts, building trust and long-term relationships. Deliver proactive support, issue resolution, and regular check-ins to maintain client satisfaction. Customer Health Monitoring Track engagement metrics and customer behavior to assess health scores. Create re-engagement strategies for at-risk customers to reduce churn. Feedback & Advocacy Gather insights to support product development and enhancements. Identify potential case studies and referenceable clients for testimonials and reviews. Retention, Renewals & Growth Collaborate with sales and marketing on renewals, upsells, and cross-sell strategies. Support initiatives to increase Customer Lifetime Value (CLTV) and Net Revenue Retention (NRR). Required Qualifications Bachelor s degree in Business, Marketing, Communications, or a related field. Minimum 2 years experience in Customer Success, Account Management, or Customer Support in a SaaS or B2B tech environment. Excellent communication, problem-solving, and relationship-building skills. Ability to understand and explain technical products in simple, value-focused terms. Proficiency with tools like Zendesk, HubSpot, Intercom, Gainsight, or similar. Comfortable working UK/US time zones from our Indore office. Competitive salary + performance-based incentives. High-growth career path in a global SaaS organization. Exposure to international clients and enterprise accounts. Collaborative team culture with a focus on innovation and learning. Ongoing mentorship, skills training, and knowledge sharing. Join Our Customer Success Team If you re passionate about building meaningful relationships, driving customer value, and growing within the SaaS industry, this is your chance to make an impact. Apply Now and be part of AI Trillion s mission to transform eCommerce with intelligent automation. Qualification : Bachelors degree in Business, Marketing, Communications, or a related field.

Technical Content Writer Location: Indore, India (Onsite) Company: AiTrillion About AiTrillion AiTrillion is a fast-growing SaaS company revolutionizing the ecommerce marketing automation space. Our innovative platform combines AI-powered personalization, customer engagement, and advanced analytics to empower online businesses globally. We re seeking a skilled Technical Content Writer to join our creative marketing team and help communicate complex technical ideas clearly and compellingly. Position Overview As a Technical Content Writer at AiTrillion, you will craft high-quality, SEO-optimized technical content that educates, informs, and engages our target audience. You ll collaborate closely with product, engineering, and marketing teams to produce a wide variety of content formats, including knowledge base articles, product documentation, case studies, and video scripts. Your work will support our global growth by enhancing customer understanding and driving organic traffic. Key Responsibilities Create and maintain comprehensive technical content such as product documentation, tutorials, knowledge base articles, video scripts, and case studies. Conduct in-depth research on industry trends, emerging technologies, and competitor solutions to inform content strategy and maintain relevance. Translate complex technical concepts and SaaS product features into clear, user-friendly content that resonates with diverse audiences. Interview subject matter experts and customers to gather insights and real-world examples for content development. Optimize all content for SEO, incorporating keywords strategically to improve search engine rankings and increase website traffic. Stay current with the latest content marketing, SEO techniques, and digital marketing trends to continually enhance content effectiveness. Manage multiple writing projects independently while adhering to deadlines in a fast-paced environment. Qualifications Bachelor s degree in English, Journalism, Communications, Computer Science, or related fields. Proven experience writing technical content for SaaS products or software technologies. Exceptional writing, editing, and proofreading skills, with the ability to communicate complex ideas simply and clearly. Strong understanding of SEO best practices and experience optimizing content for search engines. Proficiency in content management systems (CMS) like WordPress, and collaboration tools such as Google Docs and Slack. Excellent research skills with a strong attention to detail and commitment to accuracy. Self-motivated, able to multitask, and work effectively in a fast-paced, collaborative team environment. Passion for technology and eagerness to stay updated on industry advancements. Work at the forefront of SaaS marketing automation innovation. Collaborate with talented teams passionate about technology and customer success. Opportunities for career growth and continuous learning. Dynamic, inclusive, and supportive workplace culture. Apply now and join AiTrillion s journey to deliver cutting-edge SaaS solutions worldwide! Qualification : Bachelors degree in English, Journalism, Communications, Computer Science, or related fields.

Consultant Customer Success (Hyper Care) Job Category: Non-Technical Department: Customer Success Implementation Job Location: Indore, India Experience Required: 3 4 Years About the Role: Serosoft, India s leading Educational ERP Software company, recognized by Deloitte Fast 50 and ET Growth Champion, is seeking a Customer Success Consultant to support and guide clients through their product journey. You will serve as a trusted advisor, helping clients use our software solutions effectively to meet their business goals. Key Responsibilities: Record and document all client activity through the ticketing system. Demonstrate expert-level product knowledge and configure customer data efficiently. Understand customer challenges and provide effective, value-driven solutions. Communicate proactively with clients via written and verbal channels. Monitor accounts to identify opportunities for upselling and feature utilization. Assist in planning, monitoring, and implementing business process improvements. Provide strategic guidance to clients for module usage and user adoption. Troubleshoot software-related issues and define process flows. Present product updates and roadmaps aligned with client needs and goals. Generate dashboards and business reports to analyze usage metrics and client satisfaction. Coordinate with cross-functional teams to resolve client concerns and enhance product offerings. Travel to client locations as needed for project execution and relationship building. Required Education & Experience: Bachelor s or Master s degree in Computer Science, Engineering, Information Technology, or related fields. 3 4 years of experience working with ERP or enterprise applications (preferably in the education domain). Key Skills: Strong logical and analytical problem-solving abilities. Excellent communication and interpersonal relationship-building skills. High emotional intelligence and customer service orientation. Team collaboration, leadership, and goal-focused approach. Strong presentation and negotiation skills. Learning & Growth: Continuous learning and career development opportunities. Cutting-Edge Technologies: Work on innovative and impactful projects. Global Exposure: Opportunities to engage in international projects and collaborations. Vibrant Culture: Participate in team events, celebrations, and outings. Competitive Compensation: Industry-leading salary and performance rewards. Work-Life Balance: 5-day work week and flexible working culture. Health Coverage: Group health insurance for your well-being. Open Communication: Flat hierarchy with an open-door policy for feedback and innovation. Modern Workspace: Beautiful, centrally located office in Indore India s cleanest city. Apply now to be a part of a high-impact team delivering success and innovation in the EdTech space! Qualification : Bachelors or Masters degree in Computer Science, Engineering, Information Technology, or related fields.

Job Title: Customer Support Executive (L1) SaaS Location: Indore, India (Onsite) Shift Timing: UK/USA Shift | Full-Time About AI Trillion AI Trillion is a leading marketing automation SaaS company transforming the eCommerce landscape. Our innovative platform integrates customer engagement, AI-powered personalization, marketing automation, and data analytics to help online businesses boost customer experiences and drive scalable revenue growth. We re rapidly expanding and looking for motivated individuals to join our journey of innovation and impact. Position Overview We are hiring a Customer Support Executive (L1) to serve as the frontline liaison between AI Trillion and our valued clients. In this critical role, you will provide timely, professional support and guidance to users navigating our SaaS platform. Your focus will be on resolving issues, enhancing customer satisfaction, and contributing to long-term retention. Key Responsibilities Respond promptly and professionally to customer queries via email, chat, and phone. Diagnose technical issues, troubleshoot problems, and provide clear, actionable solutions or workarounds. Assist customers with platform setup, onboarding, and configuration to ensure a smooth user experience. Escalate complex issues to relevant internal teams and track resolution progress. Document customer interactions accurately in the CRM system for future reference. Collaborate with colleagues to share knowledge, improve support processes, and elevate team performance. Proactively educate customers on platform features, updates, and best practices to maximize value. Stay informed on product enhancements and industry trends to provide knowledgeable assistance. Requirements Bachelor s degree in Business Administration, Computer Science, or related field or equivalent experience. Prior experience in customer support or help desk roles, preferably within a SaaS or technology environment. Strong verbal and written communication skills, able to explain technical details clearly to non-technical users. Excellent problem-solving abilities with calmness under pressure. Familiarity with eCommerce platforms and marketing automation is advantageous. Ability to work independently and in a team, adapting to fast-paced workflows. Willingness to work flexible shifts, including weekends and holidays, aligned with UK/USA time zones. Opportunity to work with cutting-edge SaaS technology impacting global eCommerce businesses. Collaborative and growth-oriented workplace culture. Continuous learning and professional development support. Competitive compensation with shift differentials for UK/USA hours. Apply Now If you are passionate about customer service and ready to play a vital role in a fast-growing SaaS company, we want to hear from you! Join AI Trillion and help us deliver exceptional customer experiences worldwide. Qualification : Bachelors degree in Business Administration, Computer Science, or related fieldor equivalent experience.

Technical Recruiter Job Category: Non-Technical Department: Human Resources Job Location: Indore, India Experience Required: 5+ Years About the Role: We are looking for a detail-oriented and skilled Technical Recruiter with a minimum of 5 years of experience in recruiting for technical roles. The ideal candidate will have a strong understanding of technology, programming languages, and a proven ability to source candidates through various job portals and networks. Key Responsibilities: Source candidates through multiple channels including job boards, social media, and professional networks. Conduct interviews and assess candidates' technical skills for various roles within the company. Collaborate with hiring managers to understand job requirements and develop comprehensive recruitment strategies. Manage the entire recruitment process, from job posting to offer negotiation. Maintain a database of candidates and track recruitment metrics to ensure a smooth hiring process. Stay updated on industry trends and best practices to continually improve recruitment strategies. Education & Experience: Bachelor s degree in Human Resources, Business Administration, or a related field. At least 5 years of experience in technical recruiting or a relevant role with hands-on experience recruiting for technical positions. Skills & Competencies: Strong understanding of various technical roles and programming skills required in the IT industry. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment while maintaining a high level of organization. Proficiency in using applicant tracking systems (ATS) and recruitment software. Strong organizational skills, time management, and ability to prioritize tasks effectively. What We Offer: Learning & Growth: We support your professional development at every step of your career. Cutting-Edge Technologies: Engage in pioneering and innovative recruitment projects. Global Opportunities: Expand your horizons and work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations, team activities, and outings. Best of Breed Compensation: Competitive salary and performance-based rewards. 5-Day Work Week: We promote a healthy work-life balance. Group Health Insurance: Comprehensive coverage for your health and well-being. Open Door Policy: We value your ideas and feedback, fostering a culture of openness. Beautiful Office in Indore: Work in India s cleanest city, with a modern and collaborative office environment. Join Serosoft today! Help us build the future with exceptional talent, and enjoy the benefits of being part of an innovative and dynamic team. Qualification : Bachelors degree in Human Resources, Business Administration, or a related field.

Position: Web Developer Job Category: Technical Department: Engineering Location: Indore, Madhya Pradesh Experience: Minimum 2 years of relevant experience Employment Type: Full-Time, Permanent About the Role: We are seeking a talented and motivated Web Developer to join our team. You will be responsible for building, maintaining, and optimizing robust web solutions that align with business goals. Your work will directly impact the user experience, system performance, and overall success of our web applications. Key Responsibilities: Develop and enhance websites and web applications using WordPress, PHP, and MySQL. Design and implement seamless integrations through REST APIs. Build interactive and responsive front-end features using Angular. Configure and manage payment gateways to ensure secure and reliable transactions. Optimize applications for performance, usability, and scalability. Write clean, efficient, and well-documented code following best practices. Collaborate with UI/UX designers to implement visually appealing and user-friendly interfaces. Conduct thorough testing to identify and resolve bugs and compatibility issues across browsers and devices. Ensure web applications meet security and data protection standards. Stay current with emerging web technologies, frameworks, and development trends. Provide technical support and troubleshoot issues post-deployment. Work closely with cross-functional teams, including designers, product managers, and backend developers, to ensure seamless project delivery. Education & Experience: Minimum of 2 years of relevant experience in web development. Bachelor s degree in Computer Science, Information Technology, or a related field. Relevant certifications in WordPress, PHP, Angular, or Web Development are a plus. Skills & Competencies: Strong problem-solving abilities and attention to detail. Experienced in responsive design and writing clean, efficient code. Excellent communication and collaboration skills, with the ability to work effectively in a fast-paced team environment. Personal Attributes: Results-driven, self-motivated, and proactive. Strong leadership with a focus on team collaboration and customer satisfaction. Excellent problem-solving skills, with the ability to think critically and make data-driven decisions. Adaptable and resilient in a fast-paced, evolving global market environment. Strong interpersonal and communication skills, capable of building lasting relationships with international clients and stakeholders. Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills & contributions. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it! If you are passionate about web development and looking for an exciting opportunity, apply now and be part of our dynamic team! Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

About Us: Systango Technologies Limited (NSE: SYSTANGO) is a leading digital engineering company delivering enterprise-grade IT and product engineering services to organizations of all sizes. At Systango, we foster a culture of efficiency, using best-in-class technologies to deliver high-quality solutions rapidly, complemented by world-class support to address critical business challenges. We harness the power of Gen AI, AI/Machine Learning, and Blockchain to drive the next wave of digital transformation for traditional businesses. Our highly skilled team excels in web and enterprise development, mobile applications, QA, and DevOps. Clients such as Sila, Cuentas, Youtility, Porsche, MGM Grand, Deloitte, Grindr, and Tawk.to rely on us to elevate their digital capabilities and build disruptive innovations. At Systango, we believe in making the impossible possible and we deliver on that promise. About the Role: We are seeking a skilled Project Manager to oversee and manage our company s ongoing projects. You will collaborate closely with your team to ensure all project requirements, deadlines, and schedules are met. The ideal candidate will have proven project management experience and a demonstrated ability to lead diverse project teams, driving them to success. Roles & Responsibilities: Coordinate internal resources and client teams to ensure seamless execution of projects. Deliver all projects on time, within scope, and within budget, utilizing Agile methodology. Define project scope and objectives, involving all relevant stakeholders while ensuring technical feasibility. Ensure proper resource availability and allocation by forecasting needs effectively. Develop a comprehensive project plan to monitor and track progress. Manage changes to project scope, schedule, and costs, employing appropriate verification techniques. Measure project performance using suitable tools and techniques. Report and escalate issues to management when necessary. Successfully manage relationships with clients and all key stakeholders. Perform risk management to minimize potential project risks. Create and maintain detailed project documentation. Monitor and track project costs to ensure alignment with the allocated budget. Job Requirements: 6+ years of proven project management experience. Exceptional client-facing and internal communication skills. Strong written and verbal communication capabilities. Excellent organizational skills with keen attention to detail and the ability to multitask. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.).

Job Summary: We are looking for a highly skilled Director of Engineering to lead our engineering teams and shape the technical strategy at Systango. As a key leader in the organization, you will be responsible for overseeing engineering efforts, guiding technical direction, and ensuring the successful delivery of scalable and high-quality software solutions. This role requires significant leadership experience in engineering, expertise in solutioning, and a passion for client engagement. You will work cross-functionally with product management, front-end development, DevOps, and sales teams to deliver on our technical vision and drive company growth. Key Responsibilities: Leadership and Team Management: Lead and Manage Engineering Teams: Oversee, mentor, and guide a large engineering team, ensuring the necessary resources, support, and professional development for team success. Recruitment and Talent Development: Attract, hire, and retain top-tier engineering talent while fostering a culture of continuous learning and growth. Performance Management: Set clear performance goals, conduct performance reviews, and provide regular feedback to drive individual and team success. Cross-functional Collaboration: Collaborate with other engineering leaders, product managers, and stakeholders to align technical initiatives with business goals. Technical Strategy and Execution: Technical Leadership: Define and drive the company s technical vision, ensuring software solutions are scalable, reliable, and high-performing. Architecture Oversight: Provide guidance on software architecture, ensuring the adoption of best practices and industry standards in system design and implementation. Code Quality and Best Practices: Establish and enforce coding standards and best practices across all engineering teams to maintain high-quality outputs. Innovation and R&D: Encourage innovation and research into emerging technologies and methodologies to enhance Systango s capabilities. Project Management and Delivery: Project Planning: Work closely with project managers and product owners to define project scope, timelines, and resource allocation. Delivery Excellence: Ensure on-time, high-quality delivery of software solutions, managing risks and resolving any issues during development. Client Engagement and Relationship Management: Engage directly with clients to understand their technical needs, propose solutions, and manage expectations. Operational Excellence: Process Improvement: Identify areas to optimize engineering processes, boost efficiency, and improve development quality. Budget Management: Develop and oversee the engineering budget, ensuring resource allocation aligns with company financial goals and objectives. Required Qualifications: Education: Bachelor s or Master s degree in Computer Science, Engineering, or a related field. Experience: 10+ years of experience in software engineering with a strong focus on backend development. 5+ years in an architecture role, leading large engineering teams in a fast-paced environment. Proven experience in client engagement and solution design. Technical Expertise: Strong proficiency in one or more technologies (e.g., Java, Python, Node.js, ReactJS) and experience with one or more cloud platforms (e.g., AWS, Azure, Google Cloud). Expertise in software architecture, microservices, API design, and database management. Experience with DevOps practices, CI/CD pipelines, and infrastructure as code. Leadership Skills: Proven ability to lead, mentor, and develop engineering teams. Strong decision-making capabilities and the ability to influence technical direction across all levels of the organization. Communication Skills: Exceptional verbal and written communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders. Experience in client-facing roles and delivering technical presentations. Preferred Qualifications: Experience in the IT services industry, working with global clients across multiple sectors. Knowledge of front-end technologies and how they integrate with backend systems. Relevant certifications (e.g., AWS Certified Solutions Architect, PMP) are a plus. Be a part of a growing and innovative company that is shaping the future of digital engineering. Work alongside talented professionals and collaborate with top-tier clients. Opportunity to influence the technical direction of a forward-thinking organization and make a lasting impact. Qualification : Bachelors or Masters degree in Computer Science, Engineering, or a related field.

Position: Sr. Sales Engineer Industry: Industrial Automation (Electrical/Switchgear) Location: Indore Education: BE, Diploma (IC/ EE/ EC) + MBA (Marketing) Key Responsibility: Identify and approach potential new clients for our products in the assigned region. Build and maintain strong relationships with existing and new customers. Coordinate closely with the head office and branch teams. Work with other members of the sales and technical teams Familiarity with the local market is a plus. Gather and relay customer feedback to relevant teams, helping improve the product and service offerings. Follow up with clients post-sale to ensure satisfaction, resolve any issues, and explore additional sales opportunities. Pima products portfolio sales in the assigned region, with a focus on M.P. State. Coordinate with Schneider's local team to enhance sales efforts and customer support. Qualification : BE, Diploma (IC/ EE/ EC) + MBA (Marketing)

Senior Software Engineer (Java) Job Category: Technical Department: Engineering Job Location: Indore, India Experience Required: 6+ Years About the Role: We are seeking a highly skilled Senior Software Engineer (Java) to join our dynamic team. In this role, you will design, develop, and deliver robust, scalable, and high-quality Java-based applications. As a senior engineer, you will play a key role in ensuring technical excellence, collaborating with cross-functional teams, and contributing to the overall success of our projects. Key Responsibilities: Software Development & Design Develop and deploy enterprise-level Java applications with a focus on scalability and performance. Apply design patterns, object-oriented principles, and industry best practices in solution design. Write clean, efficient, and maintainable code while ensuring adherence to coding standards. Conduct code reviews and provide constructive feedback to team members. Architecture & Integration Design and develop RESTful APIs and microservices. Work with relational databases (MySQL) and ORM frameworks like Hibernate. Optimize application performance and ensure system reliability. Integrate third-party services and tools as needed. Collaboration & Project Execution Work closely with product managers, stakeholders, and cross-functional teams to gather requirements and deliver high-quality solutions. Participate in Agile development processes, including sprint planning, stand-ups, and retrospectives. Identify and resolve technical challenges proactively. DevOps & Deployment Implement CI/CD pipelines for automated builds and deployments. Ensure applications meet security standards and compliance requirements. Monitor application performance and optimize as needed. Continuous Improvement & Learning Stay up-to-date with emerging technologies, tools, and best practices. Recommend improvements to enhance development processes and team productivity. Foster a culture of collaboration, knowledge sharing, and innovation. Education & Experience: Bachelor s or Master s degree in Computer Science, Engineering, or a related field. Certifications in Java (e.g., Oracle Certified Professional) or cloud technologies (e.g., AWS, Azure) are a plus. 6-9 years of hands-on experience in Java development and application delivery. Skills Required: Proficiency in Java 8+, Spring Boot, Hibernate, and JPA. Experience in developing and consuming RESTful APIs and microservices. Strong knowledge of relational databases (MySQL) and familiarity with NoSQL databases (e.g., MongoDB, Redis). Hands-on experience with Git/Bitbucket, Maven, Jenkins, Docker, and Kubernetes. Familiarity with front-end frameworks like Angular or ExtJs is a plus. Solid understanding of software design principles (SOLID, DRY) and Agile development methodologies. Excellent problem-solving, communication, and collaboration skills. Experience with large-scale systems, ERP, or enterprise applications is an advantage. What We Offer: Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons and work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills and contributions. 5-Day Work Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India s cleanest city, with a collaborative, vibrant office environment. Join Serosoft today! Be a part of our dynamic team and help us build and scale world-class Java-based applications! Qualification : Bachelors or Masters degree in Computer Science, Engineering, or a related field.

Company Overview: Ignatiuz is a digital transformation and intelligent workplace consulting company with offices in the US (PA) and India (Indore). We are dedicated to accelerating digital performance through innovation and automation. With a track record of delivering high-quality, reliable solutions, we collaborate with Fortune 500 clients to help drive their business success. Role Overview: We are seeking an experienced Deep Learning Engineer to join our AI and machine learning team. In this role, you will be responsible for designing, implementing, and optimizing deep learning models, working with large datasets, and integrating AI solutions into products and services. Your work will contribute to cutting-edge projects in fields such as computer vision, natural language processing (NLP), and reinforcement learning. Key Responsibilities: Model Development: Design, build, and optimize deep learning models using frameworks like TensorFlow, PyTorch, and Keras. Data Processing: Work with large datasets to clean, preprocess, and transform data for training deep learning models. Algorithm Research: Develop and research new algorithms for applications including computer vision, NLP, reinforcement learning, and more. Model Training: Train and fine-tune models using GPUs/TPUs to optimize performance and scalability. Deployment: Deploy models in production environments, ensuring they meet performance and scalability requirements. Collaboration: Collaborate with data engineers, software engineers, and product teams to integrate AI solutions seamlessly into products and services. Continuous Learning: Stay updated with the latest trends and advancements in deep learning and AI. Documentation: Maintain thorough documentation of models, data pipelines, and systems to ensure clarity and reproducibility. Requirements: Education: Bachelor s or Master s degree in Computer Science, AI, Data Science, or a related field. Experience: 3-5 years of professional experience in machine learning or deep learning roles. Technical Skills: Expertise in deep learning frameworks like TensorFlow, PyTorch, Keras. Strong understanding of neural networks, backpropagation, CNNs, RNNs, transformers, and GANs. Proficiency in Python, including libraries like NumPy, Pandas, SciPy, Scikit-learn, and Matplotlib. Experience with GPU/TPU programming for efficient training of deep learning models. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud for model deployment. Knowledge of containerization (Docker) and CI/CD pipelines for efficient model deployment. Additional Skills (Preferred): Experience in NLP, computer vision, or reinforcement learning projects is a plus. Qualification : Bachelor's or Master's degree in Computer Science, AI, Data Science, or related field.

Role Purpose: The purpose of this role is to ensure client satisfaction by resolving, maintaining, and managing the client s software, hardware, and network systems based on service requests raised by end-users, as per the defined SLAs. Key Responsibilities: 1. Ticket Management: Ensure timely response to all client end-user raised tickets. Solution service requests while maintaining high-quality standards. Track and resolve all tickets (via dial home, email, chat, IMS) in line with resolution timeframes. 2. Client Infrastructure Management: Act as the custodian of the client s network, server, system, storage, platform, infrastructure, and other equipment. Ensure proper functioning and upkeep of all client systems. Conduct root cause analysis of raised tickets and implement action plans for problem resolution. 3. Timely Issue Resolution: Provide immediate resolution for high-priority tickets. Install and configure software/hardware requirements as per service requests. Ensure 100% adherence to timeliness as per each issue's priority to avoid escalations. 4. Application/User Access Management: Provide application/user access as per client requirements to ensure timely resolution. Track tickets from acceptance to resolution stage, ensuring adherence to resolution timeframes. 5. Data Backup and Log Management: Maintain timely backups of critical data/logs and management resources to ensure solutions are of acceptable quality and client satisfaction. 6. Collaboration and Coordination: Coordinate with the on-site team for resolving complex issues. Review logs gathered by Chat Bots and ensure all service requests are resolved promptly. Stakeholder Interaction: Internal Stakeholders: Project Manager: For governance and client relationship management. On-site Project Team: To resolve complex issues at the site. Lead/Sr. Administrator: To guide administrators with complex problems. External Stakeholders: Client: Resolving tickets, queries, and servicing them. Competencies: Functional Competencies/Skills Process Excellence: Ability to follow standards and norms to deliver consistent results, manage risks, and provide control and risk reduction (Expert level). Systems Thinking: Understanding of interrelated systems to solve complex problems in dynamic environments (Competent level). Technical Knowledge: Proficient knowledge of various devices and networks that require administration and servicing (Expert level). Behavioral Competencies: Problem Solving: Ability to find solutions to complex issues and challenges. Execution Excellence: Ability to meet and exceed execution standards consistently. Passion for Results: Strong drive and commitment to achieving goals and client satisfaction. Collaborative Working: Ability to work well in a team environment to resolve challenges and achieve objectives. Performance Metrics: 100% Adherence to SLA/Timelines: Ensuring that all tasks are completed within the specified timeframes to avoid delays and ensure client satisfaction. Zero Customer Escalation: Maintaining a high level of service to prevent any issues from escalating. Client Appreciation: Receiving positive feedback, such as client appreciation emails, indicating high client satisfaction.

Business Development Executive Employment Type: Full-time Experience: 2 5 years in online bidding, bid writing, and proposal management Job Description: We are seeking a highly motivated and experienced Business Development Executive with 2 5 years of proven expertise in online bidding, proposal drafting, bid process management, and client acquisition from freelance portals such as Freelancer, Upwork (formerly Odesk/Elance), and Guru. The ideal candidate will have a strong track record in lead generation, client communication, and project conversion across international markets like the US, UK, and Australia. Roles & Responsibilities: Generate business through online freelancing portals like Freelancer, Upwork, Guru, etc. Setup and manage a professional online portfolio to attract potential clients. Understand software development requirements including web and mobile application development. Maintain a consistent sales pipeline and meet revenue targets. Collaborate with technical and business analysis teams to relay project requirements. Build and maintain strong client relationships through effective communication and follow-ups. Conduct project analysis and documentation aligned with client business goals. Respond to RFI, RFQ, and RFP requests with tailored proposals and estimates. Manage the complete sales cycle from lead qualification to deal closure. Communicate with global clients via Skype, VoIP, or phone calls. Negotiate pricing and terms to close profitable deals. Skills Required: Excellent communication skills both written and verbal. Experience with platforms such as Upwork, Freelancer, Elance, and Guru. Proficiency in proposal writing, bid analysis, and client engagement. Understanding of software development life cycle (SDLC) and web technologies. Ability to write business-oriented proposals and technical documents. Strong interpersonal and analytical skills. Ability to negotiate, close deals, and generate revenue. Desired Candidate Profile: Proficient in project analysis, execution, and client requirement gathering. Business writing and communication skills for crafting effective proposals. Familiar with digital marketing and basic marketing concepts is a plus. Capable of managing client accounts and ensuring satisfaction post-conversion. Join our team and take your business development career to the next level by closing high-value deals across the global market!

Position: Senior Manager QA Job Category: Technical Department: QA Location: Indore, Madhya Pradesh Experience: 15+ years Employment Type: Full-Time, Permanent About the Role: Serosoft, India s leading Educational ERP Software company, a Deloitte Fast 50 and ET Growth Champion, is hiring a Senior Manager QA to ensure our software and systems meet the highest standards of quality and reliability. The role focuses on delivering top-notch software products aligned with customer expectations, regulatory standards, and business objectives. Key Responsibilities: Prepare a strategy for quality product delivery. Strategize, plan, design, prepare, review, execute, monitor, and control Functional Test (positive and negative), Database Test, Regression Test, Smoke Test, Sanity Test, Performance Test (Load and Stress), UI Responsive test. Strategize, plan, design, write scripts, execute, monitor, and control automation of regression and performance tests. Plan, execute, monitor, and control defects/bugs management reporting and driving closure. Validate and reproduce production support bugs/incidents. Conduct Incident Trend Analysis, perform RCA, figure out the scope of improvements, decide actionable items, and drive implementation and closure of actionable items. Education & Experience: BE/BTech, ME/MTech (Computer Science), or MCA preferred. 15+ years in software testing (manual & automation) with 5+ years in managing testing projects. Prior experience as QA Manager or Test Architect. Expertise in SDLC, STLC, Agile processes, and performance testing. Proficient in test planning, execution, and various testing types (functional, regression, security, performance, etc.) Skilled in automation and incident trend analysis (RCA). Experience leading teams of 20+ members. Skills & Competencies: Expertise in Data-driven and Keyword-driven Testing Frameworks. Proficient in cross-browser and parallel testing with Selenium WebDriver, Cucumber, Selenium Grid, and similar tools. Strong multitasking abilities and adherence to strict deadlines. Knowledge of Mobility Testing, BDD frameworks, and CI/CD pipelines (preferred). Tools: Selenium, AutoIT, UFT, LoadRunner, JMeter, JIRA, MS Office, Git. Languages: Core Java. Technologies: HTML, XML, VB Script. Databases: MS Access, SQL Server, Oracle, MySQL, MongoDB. Operating Systems: Windows, Ubuntu, Mac OS. Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills & contributions. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it! If you're a seasoned QA professional with extensive experience in leading quality assurance initiatives, we invite you to apply and be part of our dynamic team! Qualification : BE/BTech, ME/MTech (Computer Science), or MCA preferred.

About Us: Systango Technologies Limited (NSE: SYSTANGO) is a leading digital engineering company providing enterprise-level IT and product engineering services to organizations of all sizes. At Systango, we prioritize efficiency, using cutting-edge technologies to deliver high-quality solutions at speed. We specialize in leveraging Gen AI, AI/ML, and Blockchain to help traditional businesses undergo their next stage of digital transformation. Our highly skilled team excels in web & enterprise development, mobile applications, QA, and DevOps. Our top-tier clients, such as Sila, Cuentas, Youtility, Porsche, MGM Grand, Deloitte, Grindr, and Tawk.to, rely on us to enhance their digital capabilities and drive disruptive innovations. At Systango, we make the impossible possible literally. Job Highlights: Lead and guide projects through all phases, including requirements gathering, scoping, planning, influencing, development, QA, bug fixing, deployment, and metrics tracking. Champion Agile Scrum methodology to deliver projects efficiently. Certified Scrum Master or Agile certification preferred. Bachelor's degree in Computer Science, Engineering, or a related technical field. Required Experience: 7-8 years of experience, preferably in a services-based company, managing 4-5 projects concurrently. Job Description: Take a hands-on approach in managing the delivery of critical business initiatives, overseeing all aspects of project management such as planning, requirements definition, risk management, communication, and execution. Develop innovative solutions to address project obstacles, resolving issues and constraints through consensus and effective judgment. Manage multiple stakeholders, coordinate cross-functional teams, and ensure customer deliverables are met. Make delivery decisions, balance tactical goals with long-term strategy, and ensure successful project outcomes. Guide projects through all phases, from requirements gathering and scoping to planning, development, QA, bug fixes, deployment, and metrics tracking. Lead and facilitate discussions, decision-making processes, and conflict resolution across teams. Assist teams in adopting the Agile Manifesto and driving continuous improvement in Agile execution. Ensure timely product delivery within an Agile framework, focusing on continuous process enhancement. Coordinate across cross-functional teams, identifying and mitigating dependencies and risks early on. Develop risk impact matrices and implement risk mitigation strategies for high-priority issues. Provide weekly sprint health status reports to higher management. Manage third-party integrations and commitment closures, participating in user and product research exercises and workshops. Prepare business models, flowcharts, and diagrams to communicate project requirements. Track progress and performance using relevant tools. Key Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 7-8 years of experience in project management, with a focus on managing multiple projects in parallel. Experience working on startup products in B2B, B2C, or SaaS domains. At least 3 years of technical program management experience, with a track record of managing projects across cross-functional teams. Strong experience with Agile Scrum methodology and facilitating its adoption across teams. Excellent communication skills, with the ability to manage stakeholder expectations and lead cross-functional teams. Certified Scrum Master or Agile certification is a plus. What You'll Gain: A dynamic work environment that fosters continuous learning and growth. Opportunities to work with industry leaders and cutting-edge technologies. Exposure to large-scale, high-impact projects with global clients. Qualification : Bachelor's degree in Computer Science, Engineering, or a related technical field.

Senior Web UI/UX Designer Employment Type: Full-time Experience: 6+ years of experience in Web UI/UX Design Job Description: Design and develop engaging web pages, graphics, GUIs, and multimedia content. Manage and update website content regularly to reflect latest offerings and updates. Upload websites to servers and register with various search engines for maximum visibility. Collaborate with content writers and technical teams for seamless integration of design and functionality. Apply UI/UX best practices to ensure usability and responsiveness. Experience: Minimum 6 years of experience in UI/UX Design with at least 1 2 years in a similar role. Key Skills: Proficient in CorelDRAW, Photoshop, Illustrator, Adobe XD, Sketch. Strong front-end skills in HTML, Bootstrap, and JavaScript. Education: B.Tech/B.E., Diploma in Graphic/Web Designing, B.Sc, B.C.A, or B.Com Profile Requisites: Hands-on experience with Photoshop, Illustrator, Adobe XD, and Sketch. Updated with the latest design standards and UI/UX trends. Deep understanding of user experience, usability, and responsive web design principles. Strong design sense and ability to conceptualize innovative ideas. Join our creative design team and craft exceptional digital experiences with cutting-edge UI/UX design practices! Qualification : B.Tech/B.E., Diploma- Graphic/Web designing, B.Sc, B.C.A, B.Com

Senior Web UI/UX Designer Experience Required: 3-6 years of experience in Web UI/UX Design Technical Skills: Design and develop web pages, graphics, multimedia, and GUIs. Manage and update website contents effectively. Upload the site onto a server and register it with different search engines. Collaborate with writers and technical teams for effective project execution. Integrate UI/UX best practices in all design processes to ensure an excellent user experience. Job Responsibilities: Design and develop web pages, graphics, multimedia, and GUIs to meet project requirements. Manage and update website contents to ensure up-to-date and high-quality information. Upload and maintain the website on a server, ensuring it is properly registered with different search engines for better visibility. Collaborate with writers and technical teams to ensure smooth workflow and successful project delivery. Integrate UI/UX best practices to create seamless and engaging user experiences on all platforms. Desired Candidate Profile: Experience in designing and developing web pages, graphics, multimedia, and GUIs. Ability to manage and update website contents regularly for accuracy and relevance. Experience with uploading websites to servers and ensuring proper registration with search engines. Excellent collaboration skills with writers and technical teams to meet project goals. Proficient in integrating UI/UX best practices to improve user engagement and usability. Join our team and help create visually compelling and user-friendly digital experiences!

UI/UX Designer Experience Required: 3-6 years of experience in Web UI/UX Design Technical Skills: Design and develop web pages, graphics, multimedia, and GUIs to create visually appealing and user-friendly interfaces. Manage and update website contents to ensure timely and accurate information. Upload websites onto servers and ensure proper registration with various search engines for better search visibility. Collaborate with writers and technical teams to ensure smooth integration of content and design. Integrate UI/UX best practices to ensure optimal user experience across digital platforms. Job Responsibilities: Design and develop web pages, graphics, multimedia, and GUIs to deliver a great user experience. Effectively manage and update website contents to maintain up-to-date, engaging, and accurate information. Upload sites onto servers and ensure proper registration with search engines for improved SEO performance. Collaborate with writers and technical teams to ensure seamless integration of design elements and content. Implement UI/UX best practices to create intuitive and engaging user interfaces across all platforms. Desired Candidate Profile: Strong experience in designing and developing web pages, graphics, multimedia, and GUIs. Proven ability to manage and update website contents to meet dynamic user needs. Experience in uploading websites and ensuring proper registration with search engines for maximum visibility. Strong collaboration skills with writers and technical teams to create cohesive and user-centered designs. Proficient in integrating UI/UX best practices to deliver a smooth and effective user experience. Join our team and contribute to creating innovative and impactful user experiences through excellent design and development!

React Native Developer Experience Required: 0-2 years of experience in React Native Development Technical Skills: Proficiency in React Native for developing cross-platform mobile applications. Experience in working with JavaScript, TypeScript, and modern React concepts. Strong knowledge of React Native UI components and their integration. Experience with RESTful APIs and integrating them with mobile apps for dynamic content. Familiarity with UI/UX design principles to create user-friendly, responsive mobile apps. Experience with debugging tools like React DevTools, Redux DevTools, and mobile emulators. Good understanding of mobile app lifecycle, optimization, and performance tuning. Familiarity with version control systems like Git for collaboration and code management. Basic knowledge of building and deploying mobile applications to iOS and Android platforms. Experience working with tools like Expo for faster development and testing. Job Responsibilities: Design, develop, and maintain mobile applications using React Native for both iOS and Android platforms. Integrate third-party APIs and services into mobile applications. Collaborate with design teams to implement UI/UX best practices for optimal user experience. Work on mobile app performance optimization to ensure fast load times and smooth interactions. Manage and update mobile app content, ensuring consistent quality and user engagement. Deploy and monitor mobile apps on Google Play Store and Apple App Store. Conduct unit testing, debugging, and troubleshooting to ensure quality code. Collaborate with writers, designers, and technical teams to ensure seamless project delivery. Keep up with the latest trends and best practices in mobile app development and React Native technologies. Desired Candidate Profile: 0-2 years of experience in React Native development. Proficiency in React Native and hands-on experience in building mobile apps for iOS and Android platforms. Strong understanding of JavaScript and TypeScript, including ES6 features and React concepts. Good understanding of UI/UX best practices for mobile applications. Experience integrating RESTful APIs and mobile app features like location services, notifications, etc. Basic knowledge of mobile app deployment on Google Play Store and Apple App Store. Experience with mobile app testing and debugging using tools like React Native Debugger, Expo, and Xcode/Android Studio. Strong problem-solving and troubleshooting abilities, with a keen eye for detail. Effective communication skills to collaborate with cross-functional teams. Join us and help us build innovative mobile apps that deliver excellent user experiences across iOS and Android platforms!

Cloud Cost Optimizer (Azure & GCP Specialist) Job Category: Technical Department: Infrastructure Job Location: Indore, India Experience Required: 5 Years About the Role: We are looking for a highly skilled and motivated Cloud Cost Optimization Specialist with proven experience in Microsoft Azure and Google Cloud Platform (GCP). You will be responsible for designing and implementing cost-efficient, scalable, and secure cloud strategies across a multi-cloud infrastructure, while aligning with business and performance goals. Key Responsibilities: Evaluate and optimize Azure and GCP environments for cost, performance, scalability, and reliability. Identify underutilized or over-provisioned cloud resources and suggest improvements. Develop and enforce cost governance policies and frameworks. Automate cost optimization processes using tools like Terraform, Python, and native cloud services. Collaborate with DevOps, Engineering, and Infrastructure teams to align optimization efforts with operational needs. Create and maintain dashboards and reports on cloud cost trends and KPIs. Provide architectural guidance to ensure cost-efficient workload deployment. Continuously research new Azure and GCP services, billing features, and optimization techniques. Education & Experience: 5+ years of experience in cloud infrastructure and cost optimization. Hands-on expertise with both Microsoft Azure and Google Cloud Platform (GCP). In-depth understanding of cloud services, billing models, and pricing structures. Experience with Azure Cost Management, GCP Pricing Calculator, and third-party tools like CloudHealth, Spot.io, or Apptio Cloudability. Proficient in Infrastructure as Code (IaC) tools such as Terraform or Azure ARM templates. Strong data analysis skills to interpret cloud usage and drive actionable insights. Skills & Competencies: Relevant certifications (e.g., Microsoft AZ-305, GCP Professional Cloud Architect or Cloud Engineer). Understanding of FinOps principles and cloud cost governance frameworks. Background in DevOps, Systems Engineering, or Site Reliability Engineering (SRE) is a plus. Excellent verbal and written communication skills for cross-functional collaboration. What We Offer: Learning & Growth: Support for career development and continuous learning. Innovative Projects: Be part of cutting-edge cloud and DevOps initiatives. Global Exposure: Opportunities to work on international projects. Engaging Culture: Participate in team outings, events, and celebrations. Competitive Compensation: Rewarding salary and performance-based benefits. Healthy Work-Life Balance: 5-day work week and a wellness-focused environment. Group Health Insurance: Comprehensive medical coverage for peace of mind. Open Door Policy: Your ideas and feedback are always welcome. Work from Indore: Join us in India s cleanest city with a modern, collaborative office space. Apply now and bring your expertise to a team that values innovation, efficiency, and excellence in the cloud!