Technical Support Engineer I Jobs in Bengaluru

Application Support Engineer I Location: Bangalore Experience: Up to 2+ Years About Tekion Tekion is revolutionizing the automotive industry with the first cloud-native automotive platform, transforming an ecosystem that hasn t seen major innovation in over 50 years. Our Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC) connect OEMs, dealerships, consumers, and partners through one seamless platform. Leveraging big data, AI, and machine learning, Tekion delivers the best automotive retail experiences across North America, Asia, and Europe. Role Overview We are looking for an enthusiastic Application Support Engineer I who loves challenges, enjoys problem-solving, and is passionate about delivering exceptional customer experiences. You will act as a subject matter expert in your domain, supporting our dealership clients, coordinating technical issues, and ensuring the support team follows processes and delivers solutions effectively. Key Responsibilities Take ownership of customer-reported issues and ensure problems are resolved end-to-end. Research, diagnose, troubleshoot, and identify solutions to resolve system and application issues. Follow standard escalation procedures for unresolved issues and coordinate with internal teams. Understand applications both functionally and technically. Use internal databases and external resources to provide accurate technical solutions. Ensure all issues are properly logged and tracked. Prioritize and manage multiple open issues simultaneously. Prepare accurate and timely reports on support activities. Document technical knowledge in notes, manuals, and knowledge bases. Support rotational shifts as required. Required Skills & Experience 0 2+ years of experience in application, production, or product support. Advanced knowledge of SQL, MongoDB, and basic network configurations. Strong understanding of databases, APIs, and coding fundamentals. Ability to learn and master company-specific software. Strong problem-solving skills and attention to detail. Excellent written and verbal communication skills. Ability to diagnose and address application-related issues effectively. Understanding of IoT and software systems is a plus. Be the first point of contact for dealership clients, ensuring their technical issues are resolved quickly. Play a key role in improving customer satisfaction by providing accurate and timely solutions. Contribute to a knowledge-sharing culture through documentation and process improvements. Work in a collaborative, agile environment alongside cross-functional teams on challenging projects.

Customer Support Engineer I CRM Location: Bangalore About Tekion Tekion is transforming the automotive retail industry with the first cloud-native platform, including: Automotive Retail Cloud (ARC) for dealerships and retailers Automotive Enterprise Cloud (AEC) for manufacturers and large enterprises Automotive Partner Cloud (APC) for technology and industry partners The platform leverages Big Data, Machine Learning/AI, and IoT to deliver seamless, intuitive solutions connecting OEMs, dealers, and consumers. Tekion employs ~3,000 people globally and emphasizes innovation, entrepreneurial spirit, and collaboration. Role Overview As a Customer Support Engineer I CRM, you will provide end-to-end customer support for Tekion s cloud platform. You will be responsible for resolving technical issues, documenting solutions, and ensuring an excellent customer experience. Core Responsibilities Take ownership of customer-reported issues and see them through to resolution. Research, diagnose, troubleshoot, and identify solutions to system issues. Follow standard procedures for proper escalation of unresolved issues to internal teams. Understand the application both functionally and technically. Reference internal databases and external resources to provide accurate technical solutions. Ensure all issues are properly logged in the system. Prioritize and manage multiple open issues simultaneously. Prepare accurate and timely reports. Document technical knowledge in the form of notes, manuals, and guides. Required Skills Experience as an Application, Product, or Customer Support Engineer. Ability to quickly learn and master employer-specific software. Strong problem-solving skills for complex technical issues. Excellent written and verbal communication skills. Ability to diagnose and address application issues efficiently. Basic understanding of IoT and software (preferred but not mandatory). Comfortable working rotational shifts. Hands-on experience with chat or ticketing tools for customer interaction.

Position: Technical Support Engineer - L2 Job Type: Full-Time Location: Bangalore Department: Technical Support About BlueOptima: At BlueOptima, our mission is to be the global leader in optimizing the performance of software engineers across all industries. Through our cutting-edge metrics in software development, we empower large organizations to build better software, faster and at lower costs. Our innovative technology pushes the boundaries of what s possible, making a real difference in software delivery. With a global presence including offices in London, India, Mexico, the US, and Japan we are a diverse team of 120 people from over 20 countries. We foster a collaborative, open-minded environment where every individual can create their own success story in a high-performance setting. Job Description: As a Technical Support Engineer - L2, you will play a critical role as the senior technical leader between customer-facing teams, Product Management, and Engineering. You will provide deep technical expertise, troubleshooting complex issues, contributing to product development, and ensuring the smooth success of customer engagements. This role is highly dynamic and involves working closely with multiple teams, managing escalated support cases, coordinating new features and fixes, and creating internal best practices. Key Responsibilities: Customer Success Support: Act as a technical lead for pre-sales, deployment, and support teams. Troubleshoot escalated support issues, replicate environments, and collaborate with engineering to resolve problems quickly and efficiently. Product Feedback & Roadmap Alignment: Actively participate in "road-testing" pre-release software, providing crucial feedback to Product Management, and helping ensure customer requirements are aligned with the product roadmap. Technical Exploration & Research: Lead deep technical investigations, such as benchmarking custom use cases, and prototype new features to improve the overall customer experience. Enablement & Knowledge Sharing: Contribute to internal documentation, including product capabilities and best practices, and deliver regular training sessions to technical teams to promote continuous learning. Qualifications: Core Technical Skills: Advanced Systems Administration: Expertise in Linux and Windows, including performance tuning, kernel parameters, and filesystem management. Scripting Skills: Strong proficiency in Bash, Python, or similar languages to automate complex tasks and gather detailed debugging data. Enterprise Storage: Experience with SAN, NAS, and related enterprise storage technologies and architectures. Disaster Recovery: Hands-on experience with data copy, replication, and disaster recovery solutions. Cloud Storage: Experience working with Cloud Object Stores like AWS S3, Azure, or Google Cloud. Virtualization & Containerization: Knowledge of Docker, IaaS, and PaaS technologies. Additional Technical Skills: In-depth knowledge of version control systems (Git, Subversion). Familiarity with security concepts (Kerberos, SSL/TLS, LDAP). Advanced networking knowledge, including packet tracing and tuning. Understanding of Java concepts and integrations. Experience & Education: 10-15 years of experience in IT, with a focus on Linux-based systems and enterprise environments. Bachelor s degree in Computer Science or a related field. Soft Skills: Communication: Ability to explain complex technical concepts to both technical and non-technical audiences. Problem-Solving: Strong methodical troubleshooting skills and the ability to think critically in high-pressure situations. Customer-Facing Experience: Previous experience in customer-facing roles, with the ability to manage expectations and deliver results. Calm Under Pressure: A composed, professional demeanor even in high-stakes situations. Continuous Learning: Enthusiasm and curiosity to stay ahead of new technologies and industry trends. At BlueOptima, you ll be part of a pioneering company with a mission to transform the way software performance is optimized. We value innovation, collaboration, and individual growth, offering a dynamic and high-performance environment where your contributions truly make an impact. If you re looking to advance your career while working with cutting-edge technology, BlueOptima is the place to be. Qualification : Bachelors degree in Computer Science or a related field

Position: Senior Java Web Backend Engineer Job Type: Full-time Location: Bengaluru Department: Engineering About BlueOptima: At BlueOptima, our vision is to become the global reference for optimizing the performance of software engineers across all industries. We provide industry-leading objective metrics in software development, enabling large organizations to deliver better software, faster, and at a lower cost through technology that pushes the limits of what has been done before. As a fast-growing global company, we ve consistently doubled our headcount and revenue year over year, without external investment. Our headquarters is in London, with additional offices in Mexico, India, and the US. Our diverse team consists of 210+ employees from 34+ nationalities and speaks over 25 languages. We foster an open-minded environment and encourage employees to create their own success stories within this high-performance atmosphere. Job Description: We are looking for a Senior Java Web Backend Engineer with extensive experience in designing, building, and maintaining scalable SaaS applications using Java/J2EE technologies. The ideal candidate will be a tech enthusiast, committed to excellence, and eager to take on a leadership role as a mentor to a team of talented engineers. You ll be part of a self-managed Agile team, where you will actively contribute to improving development processes, bringing new ideas to the table, and proposing improvements in methodology, management, and organization. Key Responsibilities: Application Development & Maintenance: Design, develop, implement, test, and maintain application software components. Requirements Analysis: Analyze client requirements and convert them into technical specifications, ensuring alignment with project goals. Feature Ownership: Take ownership of development for new features and continuous improvements to the platform. Performance Optimization: Identify and resolve performance bottlenecks, ensuring high scalability and efficiency of the system. Architecture Improvement: Identify architectural inefficiencies, and create and execute a roadmap to address and resolve them. Leadership & Mentorship: Lead and mentor junior developers, fostering their technical growth and career development. Client Interaction: Provide technical support to client-facing teams and occasionally interact with clients to resolve issues related to your component. What You Need to Succeed at BlueOptima: Education: Minimum Bachelor's degree in Computer Science or equivalent. Self-Sufficiency: Ability to work autonomously with minimal supervision. Problem-Solving Skills: Strong analytical and problem-solving capabilities, coupled with a can-do attitude. Agile Methodologies: Experience with Agile methodologies (e.g., SCRUM, Sprints) and leading small Scrum teams. Commitment to Excellence: Focused on completing tasks efficiently and reliably while identifying the best approach to solving complex problems. Must-Have Technical Skills: Java Expertise: 5+ years of experience with Java, J2EE/Java EE, Spring, and Spring Boot. Architectural Knowledge: Solid understanding of Monolithic, SOA, and Microservices architectures. Concurrency & Thread-Safety: Strong knowledge of Java concurrency patterns and experience building thread-safe applications. Database Skills: Expertise in relational databases, partitioning, indexing techniques, and SQL (PostgreSQL). System Design: Experience creating high and low-level design documents based on application architecture. Linux Proficiency: Familiarity with Linux shell and command-line tools. Testing Skills: Strong grasp of unit testing and integration testing frameworks. Cloud Platform Experience: Hands-on experience with cloud platforms like AWS, Azure, or Google Cloud (e.g., S3, EC2, Lambda). Message Queues & Streaming: Familiarity with message queues (e.g., Kafka, RabbitMQ, SQS) for high-performance, scalable systems. Monitoring & Logging: Experience with monitoring and logging tools (e.g., Prometheus, Grafana, Datadog, ELK Stack, Splunk). At BlueOptima, we believe in accelerating your career progression. You ll have the opportunity to strengthen your skills, take on diverse challenges, and quickly grow within the organization. We support your development every step of the way, with a clear path to leadership and technical expertise in a fast-paced, innovative environment. Qualification : Bachelor's degree in Computer Science or equivalent

Application Engineer Department: Technical Location: Bangalore Experience: 1 4 Years Job Description We are looking for an enthusiastic and self-motivated Application Engineer with hands-on experience in Dassault Syst mes CATIA V5 and the 3DEXPERIENCE platform. This role requires strong technical aptitude, a passion for engineering solutions, and a willingness to travel to support customer needs. Candidates with familiarity in local industry practices will have an added advantage. Key Responsibilities Provide technical support and expertise on CATIA V5 and the 3DEXPERIENCE platform to clients across various industries. Conduct product demonstrations, training sessions, and technical workshops. Assist the sales team with pre-sales technical support, including understanding client requirements and proposing suitable solutions. Troubleshoot and resolve technical issues in a timely and professional manner. Maintain strong communication with customers to ensure satisfaction and ongoing support. Travel to client sites for implementation, support, and training as required. Stay updated on the latest developments in Dassault Syst mes products and industry trends. Requirements Educational Qualification: B.Tech/B.E./Diploma in Mechanical Engineering, Industrial Production Engineering, or Automobile Engineering. Experience: 1 to 4 years of relevant experience in a technical/application support role, preferably working with Dassault Syst mes solutions. Skills: Proficiency in CATIA V5 and familiarity with the 3DEXPERIENCE platform. Excellent communication and presentation skills. Strong problem-solving abilities and customer service orientation. Willingness to travel frequently for customer engagements. Knowledge of local industries and client needs is a plus. Qualification : B.Tech/B.E./Diploma in Mechanical Engineering, Industrial Production Engineering, or Automobile Engineering

Application Engineer Grinding Machines Location: Bangalore Employment Type: Full Time Experience Required: 5+ Years About Us Phillips Machine Tools is India s leading machine tool solution provider, offering cutting-edge technologies, automation systems, and engineering services to a wide range of industries. As we continue to grow, we are looking for a highly skilled Application Engineer Grinding Machines to join our expanding Applications Team. Role Overview In this role, you will leverage your expertise in grinding technologies to deliver advanced technical solutions, optimize manufacturing processes, and provide training and post-installation support to customers. You will play a critical role in ensuring high-precision machining and customer satisfaction. Key Responsibilities Apply hands-on expertise in Surface, Cylindrical, Centerless, and Tool & Cutter Grinding machines. Program, set up, and optimize CNC grinding machines for precision, productivity, and repeatability. Analyze customer component drawings to recommend appropriate machines, tools, and grinding processes. Conduct component prove-outs and validation on recommended machines. Deliver technical training for customers and internal teams on grinding operations, programming, and maintenance. Diagnose and resolve application and accuracy-related issues across grinding platforms. Collaborate with sales and service teams to support both pre-sales assessments and post-sales execution. Travel extensively for customer site visits, installations, and technical support. Candidate Profile Diploma/Degree in Mechanical or Production Engineering (or equivalent). Minimum 5 years of hands-on experience with grinding machine operations and applications. Strong working knowledge of CNC programming (Siemens, Fanuc, etc.). Proficient in reading and interpreting complex engineering drawings and specifications. Excellent communication, analytical, and troubleshooting skills. Open to frequent travel across India for on-site customer support. Collaborate with top global machine tool brands. Learn from and work alongside industry-leading experts. Thrive in a dynamic, high-growth environment with continuous learning. Enjoy competitive compensation, travel perks, and growth opportunities. Qualification : Diploma/Degree in Mechanical or Production Engineering (or equivalent)

Position: IT Support Engineer Location: Bangalore Experience Required: 3 5 years Department: IT & Infrastructure About Muthoot FinCorp ONE Muthoot FinCorp ONE is a fintech venture from Muthoot FinCorp Ltd., building a comprehensive digital financial ecosystem offering services across lending, investments, protection, and remittance. With a vision to become India s most trusted digital financial services provider, we blend a startup's agility with the legacy strength of the Muthoot Pappachan Group. Our platform focuses on delivering seamless, scalable, and user-friendly financial solutions, backed by robust technology and innovation. What You ll Do Key Responsibilities As an IT Support Engineer, you will be a critical part of our technology operations team, ensuring smooth IT functionality, end-user support, asset management, and continuous process improvement. End-User Technical Support Resolve technical issues related to hardware, software, systems, and networks. Provide timely and professional IT support to internal users across devices and platforms. Manage and resolve IT helpdesk tickets with proper documentation and follow-ups. IT Asset & Inventory Management Maintain an accurate inventory of IT hardware and software assets. Ensure timely updates, maintenance, and tracking of all IT assets across teams. Documentation & Knowledge Management Document recurring issues and resolutions to build a central knowledge repository. Maintain technical documentation for internal systems, network diagrams, SOPs, and processes. Track and log all IT tasks, issues resolved, and support interactions. Collaboration & Cross-Functional Support Work with engineering, product, and business teams to troubleshoot issues and implement tech solutions. Actively participate in project implementations and cross-functional technical initiatives. Continuous Learning & Team Development Proactively identify areas for personal and team improvement. Share knowledge, conduct peer training, and mentor junior staff when required. Attend trainings, write technical blogs, or suggest process improvements for efficiency. What We re Looking For Skills & Qualifications Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience: 3 to 5 years of experience in IT support, infrastructure, or end-user services. Technical Skills: Strong knowledge of Windows/Mac OS, system troubleshooting, and networking fundamentals. Proficient in Microsoft Office Suite, ITSM tools, ticketing systems, and remote support tools. Basic understanding of ITIL practices is a plus. Soft Skills: Excellent problem-solving and communication skills (both written and verbal). Detail-oriented with excellent documentation and follow-up discipline. Strong customer service mindset with an ability to work independently and collaboratively. Comfortable working in a fast-paced, startup-like environment. Impact at Scale Contribute to building India s next big fintech story Startup Culture + Legacy Backing Best of both worlds High-Growth Opportunity Learn from senior industry leaders and drive your career forward Ownership & Autonomy Make decisions, solve real problems, and take initiative Team of A-Players Work alongside passionate, high-performing professionals If you re passionate about IT support, love solving real-world tech issues, and want to be part of a purpose-driven digital finance revolution we d love to hear from you. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Electrical System Installation (ESI) Engineer Experience: 3 12 Years Location: Bangalore Role Overview: We are looking for an experienced Electrical System Installation Engineer / Technical Leader to support electrical harness design and installation projects, primarily in aerospace programs such as Airbus A320. This role requires managing design synchronization, modification processes, and ensuring compliance with Airbus design standards and processes. The candidate will work closely with cross-functional teams and design offices to deliver consistent, high-quality electrical system installations. Key Responsibilities: Coordinate and synchronize design activities with various design offices and project teams (e.g., DDMS projects) Manage the complete modification process from Change Request initiation to drawing delivery Establish and maintain design-related processes, methods, and tools to ensure full consistency and coherence Provide accurate and timely reporting to the Head of Project Support system installation design, follow-up, and validation checks Create and maintain drawing sets for Harness Design, Installation, VKE, Equipment Installation, Heater Installation, VU/VE Design Ensure compliance with Airbus installation rules and processes throughout the project lifecycle Qualifications: 3 to 12 years of hands-on experience in Electrical System Installation with strong DMU skills for harness modeling and installation analysis within A320/SA projects Good understanding of Airbus-specific tools and processes including Configuration Management, EHI Concept Design, Electrical Bracket Positioning, IP and UID proposals Experience in system installation design and support activities (design follow-up, installation checks) Knowledge of Functional Electrics (FE) including Configuration Management, Design, RDR & DQN instructions, and support on delivery checks is a plus Familiarity with Design Organization Approval (DOA) is advantageous Technical Skills: Expertise in Catia V5, VPM, PDMLink, PASS SSI / CCD, TAKSY, AIRINA, IPM4Legacy, and other Airbus customized tools Proficient in MS Office applications (Word, PowerPoint, Excel)

Platform Engineer Location: Bengaluru, Karnataka, India Full-time partially remote About ColorTokens At ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen but with our cutting-edge ColorTokens Xshield platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected. Our innovative platform provides unparalleled visibility into traffic patterns between workloads, OT/IoT/IoMT devices, and users, allowing businesses to enforce granular micro-perimeters, swiftly isolate key assets, and respond to breaches with agility. Recognized as a Leader in the Forrester Wave : Microsegmentation Solutions (Q3 2024), ColorTokens safeguards global enterprises and delivers significant savings by preventing costly disruptions. Our culture We foster an environment that values customer focus, innovation, collaboration, mutual respect, and informed decision-making. We believe in alignment and empowerment so you can own and drive initiatives autonomously. Self-starters and high-motivated individuals will enjoy the rewarding experience of solving complex challenges that protect some of world s impactful organizations be it a children s hospital, or a city, or the defense department of an entire country. Position Overview: Colortokens is looking for a Junior Platform Administrator to assist in managing, maintaining, and optimizing our NextGen Security Information and Event Management (SIEM) platform. The ideal candidate will support the day-to-day operations, help onboard customer log sources, troubleshoot integration issues, and provide technical assistance to the security operations team. This role is ideal for a motivated professional with 3+ years of experience in SIEM administration, security operations, or log management. Key Responsibilities: SIEM Platform Administration Assist in deploying, configuring, and maintaining the NextGen SIEM platform (e.g., Stellar Cyber, Splunk, Sentinel, QRadar, Chronicle, Exabeam). Perform basic updates and patches to ensure platform security and functionality. Monitor SIEM health, performance, and uptime under the guidance of senior administrators. Log Source Management Onboard new log sources and validate data ingestion. Help troubleshoot log ingestion, parsing, and formatting issues. Maintain log retention policies for compliance. Rule and Use Case Management Support the development and deployment of detection rules, correlation use cases, and alerts. Tune existing use cases to minimize false positives. Work closely with security analysts to refine alerting strategies. Integration and Automation Assist in integrating SIEM with other security tools (e.g., EDR, microsegmentation, vulnerability scanners). Work on basic automation tasks using scripting (Python, PowerShell) to enhance SIEM efficiency. Platform Security and Compliance Support role-based access control (RBAC) and platform security policies. Help ensure SIEM adheres to compliance standards like SOC2, ISO 27001. Participate in periodic security audits. Network Debugging & Troubleshooting Have a basic understanding of TCP/IP, networking concepts, and protocols. Assist in debugging network connectivity issues related to SIEM log ingestion. Use basic network troubleshooting tools. Collaboration and Support Work alongside SOC analysts, threat hunters, and security engineers. Provide basic technical support for SIEM users. Assist in training and documentation for security teams. Performance Monitoring and Optimization Monitor storage and indexing performance to ensure optimal operations. Report any performance issues to senior administrators. Contribute to platform health reports and alerting metrics. Incident Support Assist SOC teams in log analysis, incident response, and forensic investigations. Ensure log data is readily available for security incidents. Education and Certifications: Bachelor s degree in Computer Science, Information Security, or a related field. Certifications (Preferred but not mandatory): Splunk Certified User/Admin Microsoft Certified: Security Operations Analyst Associate QRadar Certification Any SIEM-related certification Experience: 3+ years of experience in SIEM administration, security operations, or log management. Hands-on experience with at least one SIEM platform (e.g., Stellar Cyber, Splunk, Sentinel, Chronicle, Exabeam). Basic knowledge of log ingestion, rule creation, and data parsing. Exposure to scripting (Python, PowerShell) for automation. Basic understanding of TCP/IP networking concepts and network debugging. Technical Skills: Understanding of log formats, Syslog, JSON, XML, and data pipelines. Basic knowledge of querying languages (KQL, SPL, AQL). Familiarity with SIEM integration with security tools like EDR, SOAR, NDR. Awareness of MITRE ATT&CK, NIST, or CIS security frameworks. Basic experience with network troubleshooting tools (ping, traceroute, netcat (nc)). Soft Skills: Strong problem-solving and troubleshooting abilities. Good verbal and written communication skills. Ability to work collaboratively in a security operations environment. Preferred Skills: Basic understanding of cloud-based security solutions (AWS, Azure, Google Cloud). Exposure to SOAR tools (e.g., Cortex XSOAR, Splunk Phantom). Interest in machine learning-based anomaly detection for SIEM. Key Metrics for Success: Successful onboarding of log sources. Improvement in log ingestion and parsing accuracy. Contribution to fine-tuning detection rules. Timely resolution of SIEM-related support requests. Ability to identify and troubleshoot basic network connectivity issues.

Job Title: Associate IT Engineer Location: Bangalore North, Karnataka, India Job Type: Full-Time Experience Required: 2 3 Years Industry: Entertainment / Mobile Gaming About Us: We are one of India s most dynamic and fast-growing mobile gaming companies. Since our founding in 2014, we ve been building chart-topping games for a global audience in partnership with Modern Times Group (MTG). Our mission is to create simple, impactful casual gaming experiences at massive scale. Our portfolio includes globally popular titles such as Daily Themed Crossword, WordTrip, WordJam, WordWars, WordTrek, TileMatch, and Jigsaw. Position Summary: We re looking for a motivated Associate IT Engineer to support our growing technology infrastructure. In this role, you ll take ownership of IT operations, endpoint and access management, IT security, cloud platform administration, and day-to-day support tasks ensuring our teams have seamless and secure access to the tools they need. Key Responsibilities: System & Endpoint Management Manage MDM solutions (e.g., Intune, Jamf, JumpCloud, ManageEngine). Automate device provisioning and security configuration processes. Oversee IT asset lifecycle (endpoints, peripherals, and licenses). Identity & Access Management Manage IAM for SaaS tools (e.g., GitHub, Slack, AWS/GCP, Zoom, Apple Store Connect, Google Play). Implement and maintain SSO/SAML integrations for internal tools and dashboards. Security & Compliance Monitor and enhance endpoint and network security (e.g., antivirus, encryption, OS patching). Implement cybersecurity best practices and incident response playbooks. Liaise with internal/external auditors and lead audit compliance processes. IT Support & Operations Provide L1/L2 support for internal IT issues. Monitor infrastructure health and performance via appropriate tools. Maintain technical documentation on Confluence. Support software license deployment and version upgrades with cost optimization. Skills & Requirements: 2 3 years of hands-on IT experience in a similar role. Strong working knowledge of MDM platforms and endpoint security tools. Familiarity with access control and SSO tools. Proficient in managing SaaS environments and troubleshooting desktop hardware/software. Strong grasp of networking fundamentals and cybersecurity principles. Excellent problem-solving skills and stakeholder communication. Experience with infrastructure monitoring tools is a plus. Exposure to cloud platforms (AWS/GCP) preferred. What We Offer: A high-energy, collaborative work culture. Opportunity to work in a fast-scaling, tech-first gaming company. Access to the latest technologies and tools in IT & infrastructure. A chance to shape secure systems used by a globally recognized mobile gaming company.

Job Title: Technical Support Engineer I / II Location: Bengaluru, India Job Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch cutting-edge financial products. Founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform, Tachyon, is the world s first cloud-native, fully API-enabled processing stack. It brings together issuing, processing, lending, fraud and risk, core banking, and more into a unified offering. With over 20 million cards issued globally and trusted by some of the largest banks and fintechs, Zeta is redefining the banking infrastructure landscape. Backed by SoftBank, Mastercard, and other marquee investors, Zeta is valued at $1.5 billion and employs over 1700 professionals, with more than 70% in R&D. About the Role As a Technical Support Engineer I/II at Zeta, you ll be part of the Banking Technology Support team, responsible for troubleshooting, resolving, and escalating issues related to Zeta Tachyon a platform with 100+ APIs, multiple customer-facing interfaces, and extensive enterprise-grade infrastructure. This role offers the opportunity to work with high-performing engineering and product teams, support enterprise clients, and grow your career in the B2B SaaS + Fintech space. Responsibilities Customer Support: Provide first-level technical support to clients, resolving issues efficiently and maintaining high customer satisfaction. Incident Management: Monitor incoming support tickets, emails, and calls. Prioritize and manage based on urgency and business impact. Troubleshooting: Diagnose basic technical issues with banking systems, apps, or APIs using internal tools and knowledge bases. Documentation: Contribute to knowledge base articles, FAQs, and process documents to enhance self-service and internal efficiency. Escalation Handling: Escalate complex issues to L2/L3 teams with thorough documentation and coordinate for resolution. Collaboration: Work cross-functionally with engineers, business analysts, and system admins to resolve customer concerns. Compliance & Security: Ensure adherence to security, privacy, and regulatory standards when handling sensitive customer data. Required Skills & Competencies Strong problem-solving and debugging abilities. Excellent written and verbal communication skills; able to explain technical concepts to non-technical users. Customer-centric mindset with a focus on delivering prompt, quality service. Comfortable working in fast-paced, multi-tasking environments. Familiarity with: JIRA Postman Kibana, Grafana, Splunk (must-have) Exposure to ticketing systems and knowledge base platforms is a plus. Willingness to learn new tools and technologies in banking and payments. Experience & Qualifications Bachelor's degree in Computer Science, IT, or related engineering fields. 2.6+ years of overall experience in technical support roles within enterprise or banking technologies. At least 1 year of hands-on experience supporting enterprise-grade software products or platforms. Prior experience in the banking/payments/fintech domain is an advantage. Be part of one of the most innovative fintech platforms globally. Opportunity to work closely with industry leaders and high-growth enterprise clients. A culture of growth, learning, and empowerment. Equal Opportunity Employer Zeta is an equal opportunity employer committed to diversity and inclusion. We celebrate differences and are proud of our inclusive culture. Candidates from all backgrounds are encouraged to apply. Qualification : Bachelor's degree in Computer Science, IT, or related engineering fields.

Senior Principal Engineer Bengaluru, India Location: Bengaluru, Karnataka, India Employment Type: Full-time About Serko Serko is a pioneering global tech platform transforming business travel and expense management. We unite passionate travelers and technologists through the world s leading business travel marketplace. As an equal opportunity employer, Serko embraces diversity and authenticity to drive meaningful impact. With offices in New Zealand, Australia, North America, China, and our new hub in Bengaluru, India, we are rapidly expanding our global footprint to build world-class products and teams. Role Overview: Senior Principal Engineer Technical Leadership & Innovation As a Senior Principal Engineer at Serko, you will be instrumental in shaping the technical vision and driving engineering excellence across multiple product streams. You ll collaborate closely with engineering leadership and cross-functional teams to solve complex challenges, lead strategic projects, and foster a culture of innovation and high performance. Key Responsibilities Technical Leadership: Champion engineering best practices, embedding them across teams to elevate quality and consistency. Cross-Stream Collaboration: Proactively resolve coordination challenges to keep teams aligned and productive. Customer-Centric Delivery: Partner with Product Managers to ensure pragmatic, high-impact solutions that maximize customer value. Project Leadership: Lead or contribute to critical technical projects, prototypes, and innovative solutions addressing high-priority challenges. Mentorship: Guide and mentor engineers, sharing expertise to build technical capability and foster career growth. Performance Optimization: Continuously improve system scalability, reliability, and performance. Innovation & Research: Stay abreast of industry trends and emerging technologies to introduce fresh approaches and maintain technical leadership. Process Improvement: Drive continuous enhancements in product development processes to boost efficiency and customer satisfaction. Stakeholder Engagement: Maintain clear communication with stakeholders, gathering insights and providing regular updates. Qualifications & Skills Deep expertise in relevant technologies, tools, and programming languages aligned with your product stream. Proven problem-solving skills and meticulous attention to detail. Experience leading teams through complex technical changes and maintaining alignment between Product and Technology organizations. Strong interpersonal and communication skills for effective collaboration. Ability to work independently and collaboratively in a fast-paced, agile environment. Tertiary qualification in Engineering or related discipline, or equivalent experience. Competitive Compensation: Attractive base salary complemented by medical benefits and performance-based incentives. Professional Growth: Access to a comprehensive learning & development platform to own your career journey. Flexible Work Environment: Policies that support work-life balance and remote collaboration. Innovative Culture: Join a passionate team dedicated to transforming the future of business travel technology. Join Serko s Bengaluru team as a Senior Principal Engineer and lead the engineering innovations shaping global business travel! Apply now.

Customer Success Engineer II Technical Support | Cloud & SaaS Location: Bangalore, India Job Type: Full-Time | Customer Success | Cloud Technology | Technical Support About Rubrik s Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is committed to delivering an outstanding post-purchase experience. Our team of seasoned experts ensures smooth deployment, adoption, and continued usage of Rubrik s cloud data management and Zero Trust Data Security solutions. We handle complex technical support cases, guide customers through SaaS product adoption, and provide strategic consultation across a wide range of cloud platforms, data security tools, and enterprise IT ecosystems. Our engineers work closely with cross-functional teams, acting as trusted advisors and primary technical contacts, to maintain high standards of data protection, incident resolution, and customer success. About the Role We are looking for a highly skilled Customer Success Engineer II to join our fast-paced support team. In this role, you will provide enterprise-level technical support for Rubrik s data security solutions via phone, web, chat, and email. You will troubleshoot complex technical issues, support diverse cloud deployments, and deliver excellent service across hybrid infrastructure environments. Key Responsibilities Handle technical support tickets ranging from basic queries to advanced troubleshooting across cloud platforms and virtualized environments. Independently diagnose and resolve customer issues involving snapshots, replication, backup and recovery, data management, and infrastructure. Utilize cloud infrastructure knowledge to provide guidance and recommend best practices (AWS, Azure, GCP). Collaborate with internal teams such as Engineering and Escalations to resolve critical incidents. Deliver high-quality customer communication, ensuring transparency and issue resolution from start to finish. Author and contribute to technical documentation, including knowledge base articles, FAQs, and deployment guides. Continuously improve case resolution processes and provide insights into recurring issues. Analyze and report root causes; work with developers to file bugs and enhance product reliability. Share feedback and insights with product teams to drive platform improvements and enhance customer satisfaction. Support automation, DevOps, and microservices architecture as part of troubleshooting modern enterprise stacks. Required Skills & Experience 3+ years in a technical support, DevOps, or cloud infrastructure role supporting enterprise environments. Strong knowledge of VMware, Linux, Kubernetes, and cloud platforms like AWS, Azure, and Google Cloud Platform (GCP). Hands-on experience with Office 365 APIs, Microsoft SQL databases, scripting languages such as Python or Perl, and automation tools. Deep understanding of SaaS systems, cloud deployment models, and data protection principles. Demonstrated problem-solving skills with a passion for learning and adapting to new technologies. Ability to write clear technical documentation and communicate complex concepts to diverse audiences. Bachelor's degree in Computer Science, Information Technology, or related technical field. Preferred Qualifications Experience in supporting data backup and recovery, storage solutions, or cybersecurity tools. Exposure to Zero Trust Security models, data compliance standards, or incident management workflows. Strong collaboration skills with internal development, QA, and customer success teams. Previous experience contributing to internal knowledge systems or customer-facing documentation. At Rubrik, we are redefining data security and resilience. Our award-winning platform, Rubrik Security Cloud, powered by machine learning, protects enterprise, cloud, and SaaS environments from ransomware, cyber threats, and downtime. You ll work with passionate professionals who are dedicated to helping businesses secure their critical data and recover quickly in times of crisis.

Senior Customer Success Engineer I Bangalore (EST Shift, Hybrid) Location: Bangalore, India Work Model: Hybrid (3 days office, 2 days remote) Shift Timing: 8:30 PM 5:30 AM IST (EST hours) About Rubrik s Global Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides expert post-deployment technical support for a broad spectrum of technologies and cloud platforms. We ensure timely activation and adoption of Rubrik s cutting-edge SaaS data management and security products. As a Senior Customer Success Engineer, you will act as a trusted advisor and primary point of contact for our customers and partners, collaborating closely with cross-functional teams to maximize customer value. In today s data-driven world, Rubrik s Customer Support Team is vital to securing customer data. Our team s deep technical expertise, customer-centric approach, and rapid response capabilities safeguard data availability and integrity, no matter the challenges. Key Responsibilities Deliver enterprise-level technical support via phone, web, email, and chat, handling a wide range of customer inquiries and complex cloud deployment issues. Efficiently manage all levels of support cases from basic questions to advanced technical troubleshooting. Analyze customer problems using structured troubleshooting techniques to identify root causes and implement effective solutions. Independently diagnose and resolve issues within the customer environment, escalating unresolved cases appropriately. Provide expert advice on cloud infrastructure services, best practices, and Rubrik product usage. Troubleshoot and resolve escalated customer issues with urgency and precision. Ensure detailed case documentation and timely issue resolution, maintaining high levels of customer satisfaction. Collaborate with internal teams such as engineering and escalations to facilitate clear communication and problem resolution. Contribute to Rubrik s technical knowledge base by developing guides, FAQs, and deployment documentation. Produce technical designs and documentation related to cloud deployment architectures. Required Experience & Skills 6+ years of experience in enterprise technical support, DevOps, or similar roles with expertise in troubleshooting snapshots, replication, data recovery, cloud deployments, networking, and VMware administration. Strong problem-solving skills with the ability to analyze and resolve complex technical issues. Proficient in VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, database systems (preferably MS SQL), scripting (Python, Perl), automation, microservices architecture, SaaS platforms, and cloud app management. Hands-on experience with cloud deployment technologies and tools. Ability and willingness to continuously learn and adapt across a broad technology stack. Comfortable reporting bugs and collaborating with engineering to recreate and resolve issues. Bachelor s degree in Computer Science, Engineering, or related field. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. Powered by Zero Trust Data Security and advanced machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS environments. We enable organizations to maintain data integrity, ensure availability despite adverse conditions, monitor risks continuously, and recover quickly from cyberattacks and operational disruptions. Join us and help shape the future of cloud data management and cybersecurity.

Senior Customer Success Engineer II Bangalore (EST Shift) Location: Bangalore, India Shift: EST Hours About Rubrik s Global Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides comprehensive post-deployment technical support across a diverse set of technologies and cloud environments. We ensure timely activation and adoption of Rubrik s SaaS products and technologies to deliver maximum value. As a vital member of this team, you will serve as a trusted advisor and key point of contact for customers and partners, working closely with cross-functional teams to ensure customer success. In a data-driven world, Rubrik s Customer Support Team is the backbone of data security strategies, leveraging deep technical expertise in data management, protection, and recovery to swiftly resolve complex issues while maintaining exceptional customer experience. Role Overview As a Senior Customer Success Engineer II, you will provide enterprise-level technical support to customers through multiple channels including phone, web, email, and chat. You will deliver effective solutions to technical and non-technical users while supporting a broad range of cloud and technology deployments. Key Responsibilities Manage and resolve technical support cases from basic queries to advanced troubleshooting involving complex issues. Analyze and isolate root causes using structured troubleshooting and problem analysis techniques. Independently diagnose and resolve problems within the customer s environment, escalating when necessary. Provide expert advice on cloud infrastructure services and best practices. Research, troubleshoot, and resolve escalated customer issues promptly and accurately. Ensure detailed documentation, recording, and closure of all cases. Collaborate with internal teams (escalations, engineering, etc.) to facilitate clear communication and resolution. Contribute technical content to Rubrik s Deployment Guides, Knowledge Base, and FAQs. Demonstrate strong case management skills to proactively resolve issues and maintain high customer satisfaction. Create technical designs and documentation related to cloud deployment architectures. Required Experience & Skills 8+ years of experience in enterprise technical support, DevOps, or related fields. Expertise in troubleshooting advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and VMware administration. Strong problem-solving skills with ability to work independently. Proficient knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, databases (preferably MS SQL), scripting languages (Python, Perl), automation, microservices architecture, SaaS systems, and cloud application management. Hands-on experience with cloud deployments and infrastructure. Ability and willingness to learn and adapt across a broad technology stack. Comfortable filing bugs and collaborating with engineering teams to reproduce and resolve issues. Bachelor s degree in Computer Science, Engineering, or a related field. Rubrik (NYSE: RBRK) is committed to securing the world s data with its industry-leading Zero Trust Data Security approach. Our Security Cloud, powered by machine learning, protects data across enterprises, clouds, and SaaS applications. We empower organizations to maintain data integrity, ensure availability during disruptions, continuously monitor risks, and quickly restore business operations in the event of cyberattacks or failures. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Support Engineer II Salesforce Location: Bangalore, India Team: Enterprise Applications About the Team Rubrik s Enterprise Applications team supports critical business processes across the organization by managing key SaaS platforms such as Salesforce, NetSuite, Workday, Coupa, Snowflake, and others. Their goal is to enhance scalability, system efficiency, and user experience while enabling business growth. Role Overview As Support Engineer II Salesforce, you ll be the key escalation point and hands-on technical expert supporting Salesforce functions across Sales, Marketing, Channel, and Admin modules. You ll resolve complex issues, guide enhancements, and ensure Salesforce aligns with organizational goals and compliance standards. Key Responsibilities Salesforce Support & Issue Resolution Act as the primary escalation point for Salesforce issues in Sales, Marketing, Channel, and Admin. Diagnose and troubleshoot complex problems (data issues, access, automations, integrations). Collaborate with developers, integrators, and DevOps to resolve cross-functional issues. Enhancements & Change Management Manage minor enhancements, change requests, and bug fixes. Coordinate deployment with admins, release managers, and business teams. Create documentation and training materials for end users. Governance, Compliance, & Performance Enforce data governance, access control, and security standards. Support SOX, GDPR, and other compliance through audits and documentation. Monitor and improve Salesforce system performance and scalability. What You ll Need Required Experience 5 7 years of Salesforce experience. Strong understanding of Sales Cloud, Marketing Cloud (or Pardot), Partner Portals, Admin Tools. Salesforce Administrator certification required. Proven ability to troubleshoot complex issues (Apex, Flows, Workflows, Reports, Validation Rules). Preferred Skills Experience with Service Cloud and Case Management. Familiarity with integration tools like MuleSoft, Zapier, and marketing automation platforms. Additional Salesforce certifications (e.g., Marketing Cloud Email Specialist) are a plus. Core Competencies Strong strategic thinking and solution alignment with business goals. High attention to detail, quality focus, and ownership mindset. Strong communication and stakeholder engagement skills. Ability to manage multiple priorities in fast-paced, cross-functional environments. Customer-centric, problem-solving approach. Rubrik is a leader in Zero Trust Data Security , helping enterprises protect, monitor, and recover their critical data from cyberattacks and disruptions. You ll be part of a forward-thinking team working with cutting-edge tech in a collaborative and impactful environment.

Job Title: Senior Escalation Engineer Location: Bengaluru, Karnataka, India About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving over 100 million users globally. When you join Cloud Software Group, you are helping real people access cloud-based products that empower them to work from anywhere. Our team values passion for technology, courage to take risks, and empowering individuals to dream, learn, and build the future of work. Now is the perfect time to join us and be part of the next evolution in cloud technology! About This Team: We are the Advanced Support team, specializing in NetScaler and NetScaler Console products. As the highest level of support, we collaborate closely with LCM and Engineering teams to swiftly resolve customer issues and bugs, ensuring seamless operation of their environments. We work on complex, critical issues and ensure that our customers receive top-tier technical assistance. Job Description: The Senior Escalation Engineer is responsible for providing advanced technical support to customers facing critical, high-complexity issues. You will act as a liaison between customers, engineering teams, and product development, ensuring quick and effective resolution of customer problems. Your work will have a direct impact on the customer experience by resolving issues that are politically sensitive or technically intricate. Additionally, you will play a vital role in mentoring junior engineers and contributing to knowledge sharing within the team. Role Responsibilities: Advanced Technical Support: Independently resolve highly complex customer issues by using advanced troubleshooting skills. You will handle the most critical and politically sensitive customer situations and issues. Customer Communication: Defuse difficult customer situations through effective communication planning and follow-through, ensuring confident communication with customers at all levels. Collaboration with Engineering: Be an effective technical interface between the customer and the 3rd Level Engineering/Product Development teams, ensuring clear documentation and resolution. Technical Leadership: Act as an authority on Citrix Networking products and provide guidance and mentorship to less experienced colleagues. You will also contribute to writing complex technical articles and case studies for the knowledge base. Knowledge Sharing: Develop and review advanced technical training materials for both internal and external audiences on multiple products or components. On-call Rotation: Participate in a 24x7 on-call rotation to provide continuous support to customers. Problem Report Prioritization: Work with Engineering teams to prioritize product issues and provide timely feedback. Project Participation: Contribute as a collaborator or sub-team leader in various technical projects. Basic Qualifications: BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics, or a related technical discipline. 7+ years of technical support experience in a large enterprise environment. In-depth networking knowledge, including: TCP / HTTP / SSL / DNS / WAN WAN and LAN switching and routing, ARP, TCP, IP, HTTP, SMTP, DNS, and other related internet protocols. Experience with Citrix Networking Products such as NetScaler, F5 BigIP, Cisco CSS, and others in load balancing, SSL VPN solutions, and web application firewalls. Experience with debugging tools and techniques, including dump files, network traces, and sniffers like Wireshark and tcpdump. Knowledge of routing protocols (RIP, OSPF, BGP) and switching technologies. Experience with security technologies such as SSL/TLS, VPNs, Firewalls, IDS/IPS. Experience with network monitoring tools such as PRTG, Obkio, Auvik, SNMP. Preferred Certifications: Citrix Certification or CCNA. Working knowledge of Virtualization/Cloud technologies like AWS, Azure, ESXi, or GCP. Impactful Work: At Cloud Software Group, you will work on solving complex, high-priority issues that directly impact customers worldwide. Continuous Learning: You'll have opportunities for growth and learning with exposure to cutting-edge technologies in a dynamic, collaborative environment. Supportive Culture: Our team values innovation, knowledge-sharing, and mentorship, ensuring everyone has the tools and opportunities they need to thrive. Equal Opportunity Employer: Cloud Software Group is committed to Equal Employment Opportunity (EEO) and complies with all applicable federal, state, and local laws that prohibit discrimination in employment. We consider all qualified applicants for employment without regard to race, color, creed, sex, gender identity, sexual orientation, ethnicity, national origin, ancestry, citizenship, religion, disability, pregnancy, marital status, military service, protected veteran status, political activity, and other protected classifications. Qualification : BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics, or a related technical discipline.

Job Title: Support Engineer Location: Bengaluru Company: Loadshare Networks About Loadshare Networks At Loadshare, we re building India s largest intra-city logistics marketplace. Founded in 2017, we re a Series C startup backed by leading investors such as Tiger Global, Matrix Partners, BII, Stellaris, BeeNext, and Filter Capital. Our platform supports a wide range of intra-city logistics operations, including: Quick Commerce: Blinkit, Zepto, BBNow Food Delivery: Swiggy, Zomato Hyperlocal: Apollo, Licious Grocery: Reliance, Spencers, ONDC eCommerce: Flipkart, Amazon, Meesho, ShipRocket Bike Taxi: Uber, Ola Scale & Reach: 500,000+ daily last-mile deliveries across 500+ towns 20,000+ active delivery partners 1M+ shipments daily via our proprietary supply chain SaaS platform Role Overview We re looking for a skilled Support Engineer to join our Bengaluru team. You ll be the first point of contact for resolving customer issues, analyzing technical problems, and collaborating closely with the engineering and product teams to ensure a smooth, high-quality user experience. This role is ideal for someone who enjoys problem-solving, has strong technical aptitude, and communicates clearly with internal and external stakeholders. Key Responsibilities Troubleshoot and resolve user-reported issues on web and Android platforms. Collaborate with product and engineering teams to handle technical escalations. Conduct root cause analysis and assist in identifying long-term fixes. Manage tickets and user requests using support tools such as Freshdesk or Zendesk. Document known issues and resolutions to improve the support knowledge base. Perform data analysis using SQL and Excel to support incident investigation. Support implementation and onboarding efforts for clients as needed. Proactively suggest product or process improvements based on user feedback. Requirements 2+ years of experience in a technical support role, preferably in a B2B SaaS environment. Strong skills in SQL, database management, and Microsoft Excel. Hands-on experience with customer support tools like Freshdesk, Zendesk, or similar platforms. Prior experience supporting cloud-based applications and Android apps. Excellent troubleshooting and problem-solving skills. Strong verbal and written communication in English and Hindi. Ability to clearly articulate issues, root causes, and solutions to both technical and non-technical audiences. Experience in stakeholder engagement, customer success, or relationship management is a plus. Key Skills SQL, Databases, Excel Problem Solving & Root Cause Analysis Freshdesk / Zendesk / Support Platforms Cloud & Android Application Support Customer Service & Relationship Management Gap Analysis & Stakeholder Communication

Job Description: Senior Software Development Engineer - Oracle Cloud Infrastructure Core Services Development Team Role: Senior Software Development Engineer Team: OCI Virtual Networking Core Services Development Team Location: India Career Level: IC3 Experience: 4+ years Overview: Oracle's Cloud Infrastructure (OCI) is building state-of-the-art infrastructure-as-a-service (IaaS) technologies that operate at high scale across a globally distributed, multi-tenant cloud. The OCI Virtual Networking team is at the heart of this effort, developing distributed, highly available virtual networking services. This team is responsible for foundational cloud services, such as the Virtual Cloud Network (VCN), VPN, Customer Cloud Connectivity, Network Firewalls, and other edge services. As a Senior Software Development Engineer, you will be responsible for designing, developing, and optimizing complex distributed systems that interact with end users and network infrastructure. Your role will involve working on distributed services, developing algorithms for efficient data transfer across networks, and ensuring scalability and reliability within Oracle's cloud environment. You will work closely with a collaborative, agile team of engineers while contributing to building the future of cloud networking services. Key Responsibilities: Software Development & Design: Design, develop, and implement distributed networking services within OCI's Virtual Cloud Network (VCN). Focus on writing clean, maintainable, and optimized code to enhance performance and scalability. Develop and optimize algorithms to ensure efficient data transfer and network operations across the distributed cloud infrastructure. Ensure the performance and scalability of the code, especially when deployed in a cloud environment. Collaboration & Agile Work Environment: Collaborate closely with cross-functional teams in a fast-paced, agile development environment. Participate in the full software development lifecycle, from planning and design to testing and deployment. Work with other team members to ensure the integration of various OCI services, with a focus on automation and scalability. Operational Support & Troubleshooting: Contribute to the operational support of production services, including on-call duties. Troubleshoot and resolve complex issues, ensuring high availability and reliability of networking services. Provide technical leadership and contribute to the continuous improvement of the services. Leadership & Mentorship: Take ownership of parts of the service and its components, leading from design to implementation. Mentor junior engineers and provide technical guidance and support. Share knowledge and contribute to the team s growth through code reviews, knowledge-sharing sessions, and coaching. Technical and Professional Requirements: Programming Expertise: Expert-level experience with Java in developing large-scale, high-performance applications. Experience in concurrent programming and the design of distributed systems. Proficiency in solving complex problems related to scalability, performance, and reliability in cloud environments. Cloud & Distributed Systems: Experience in building and maintaining distributed, scalable services, especially within cloud infrastructures. Strong knowledge of cloud technologies and networking protocols. System Design & Optimization: Solid understanding of system architecture, including how components interact in a distributed, cloud-based system. Ability to optimize code for performance and scalability in production environments. Operational Understanding: Experience in operating production services and providing support during on-call rotations. Understanding of troubleshooting complex system issues, particularly in a distributed cloud environment. Team Collaboration & Communication: Ability to work in a collaborative and agile team environment. Strong verbal and written communication skills for effective coordination across teams. Preferred Qualifications: Experience in Large-Scale Distributed Services: Prior experience in building and scaling distributed services, particularly in cloud or network-related domains. Python Skills: Knowledge of Python for scripting, automation, and solving network-related problems is a plus. Additional Skills: Experience with cloud services, such as VPN, firewalls, network connectivity, and network security. Exposure to containerization technologies such as Docker and orchestration tools like Kubernetes is advantageous. Educational Requirements: Bachelor s or Master s degree in Computer Science, Electrical/Hardware Engineering, or a related field. At Oracle, you will have the opportunity to work on cutting-edge technologies that power cloud networking at a global scale. You will be part of a dynamic and innovative team, contributing to the development of highly scalable and distributed networking services within Oracle's cloud infrastructure. Your expertise will be crucial to driving the evolution of cloud technologies, and you will have a chance to mentor junior engineers while working in a collaborative, fast-paced environment. Qualification : Bachelors or Masters degree in Computer Science, Electrical/Hardware Engineering, or a related field.

Job Title: ACP - Senior Technical Lead / Technical Lead, Diagnostics Group: ACP Business Unit: CARIAD Business Unit India Location: Whitefield, Bangalore Experience: 5 to 11 years About CARIAD (Car, I Am Digital) CARIAD is a forward-thinking automotive software company within the Volkswagen Group. We are working to enhance the software capabilities of the Group and shape the future of automotive technology. Our mission includes developing a unified technology and software platform, which integrates vehicle operating systems, cloud platforms, and architectures for all Volkswagen Group brands. CARIAD India operates under a brand licensing agreement with Germany-based CARIAD SE, contributing to automotive mobility transformation. Joining CARIAD means working in an innovative, collaborative environment alongside over 6,000 professionals globally. Job Description We are seeking a Senior Technical Lead / Technical Lead, Diagnostics to work on Adaptive AUTOSAR-based products and solutions. In this role, you will be responsible for designing, configuring, integrating, and testing diagnostics solutions for automotive systems. As a technical leader, you will guide teams, resolve complex technical problems, and drive the successful delivery of embedded automotive solutions. You will collaborate with Software Product and Solution Architects to create software architecture tailored for the diagnostics area. Key Responsibilities: Software Architecture & Design: Collaborate with architects to create the software architecture for diagnostics solutions within an Adaptive AUTOSAR-based product or solution. Technical Leadership: Provide technical leadership for projects, resolve technical challenges, and guide teams to meet project requirements on complex embedded automotive systems. Project Planning: Assist in providing work-breakdown structures and effort estimations for project planning. Diagnostics Integration: Hands-on experience in configuring, integrating, and testing diagnostics solutions in the automotive domain. Team Guidance: Lead or support a team of engineers in solving technical challenges and ensuring efficient delivery. Collaboration: Work with cross-functional teams, including software architects, system engineers, and quality assurance teams, to ensure diagnostics solutions are integrated seamlessly. Problem Solving: Use strong analytical skills to troubleshoot and resolve issues during development and testing phases. Primary Skills / Qualities: Expertise in Diagnostics: Strong domain knowledge in automotive diagnostics, particularly within the context of Adaptive AUTOSAR architecture and methodologies. AUTOSAR Experience: Proven experience with AUTOSAR-based automotive ECUs, especially Adaptive AUTOSAR. C++ Programming: Minimum 5 years of hands-on experience with C++ (14, 17, 20) programming, including expertise in function and class templates, design patterns (e.g., Factory, Observer, Singleton), and multithreading mechanisms (e.g., std::thread, std::async, future/promise). Embedded Systems: Experience with operating systems such as QNX (preferred), Linux, or Android, particularly in automotive embedded systems. Diagnostic Module Development: Proven experience developing and deploying Adaptive Diagnostic Modules. Debugging Skills: Hands-on experience with debugging tools such as Lauterbach/Trace32 and GDB. Basic Scripting Knowledge: Familiarity with Python or other scripting languages. Analytical Skills: Strong problem-solving and analytical thinking capabilities to address complex technical challenges. Good to Have: Effort Estimation: Familiarity with effort estimation techniques to improve planning and execution accuracy. Networking Knowledge: Exposure to TCP/IP configuration (ifconfig, route, bridge, VLAN, etc.). Build Systems: Experience with build systems like Make, CMake, or Bazel. Signal-Based Communication: Knowledge of communication protocols such as CAN, LIN, FlexRay, Ethernet, and SOME/IP. Middleware Experience: Familiarity with communication middleware such as REST, DDS, SOME/IP, ARA::COM, MQTT, gRPC. Functional Safety / Cybersecurity: Knowledge of functional safety standards or cybersecurity in automotive systems. Conference Participation: Experience presenting at conferences, participating in seminars, filing patents, or publishing papers. ASPICE Knowledge: Familiarity with ASPICE (Automotive SPICE) processes and standards. Innovative Environment: Be part of a company that is revolutionizing automotive technology and driving digital transformation across the Volkswagen Group. Career Growth: Grow your career by working with world-class experts and contributing to the development of cutting-edge automotive technologies. Impactful Work: Take on exciting and impactful projects that will shape the future of mobility and automotive diagnostics. Collaborative Culture: Join a diverse, skilled team of engineers who thrive on collaboration and innovation. About CARIAD India: CARIAD India offers a dynamic work culture with opportunities to work on some of the most advanced and innovative projects in the automotive sector. As part of the global CARIAD team, you ll be contributing to the digitalization of the automotive industry while advancing your own career in a cutting-edge environment.