Technical Support Jobs in Hyderabad

Oracle Database Administrator Location: Hyderabad, IN Employment Type: Full-Time Role Overview We are looking for a skilled Oracle Database Administrator (DBA) to join our IT team. The ideal candidate will be responsible for maintaining the performance, integrity, and security of our Oracle databases to ensure continuous availability and reliability. This role involves proactive monitoring, troubleshooting, and collaboration with various teams to support business-critical applications. Key Responsibilities Database Management: Install, configure, upgrade, and patch Oracle database software and related tools. Create and manage database instances, storage, schemas, and database objects. Implement and maintain robust backup and recovery strategies using tools like RMAN. Performance Optimization: Monitor and optimize database performance through tuning, indexing, and query optimization. Analyze and resolve bottlenecks and performance issues. Manage clustering, replication, Data Guard, and load balancing configurations to ensure high availability. Troubleshooting and Support: Provide technical support and timely resolution of database issues. Collaborate with developers and IT teams to resolve complex problems affecting database performance or availability. Security and Compliance: Implement database security policies including access controls, encryption, and auditing. Ensure compliance with organizational and industry security standards through regular audits and assessments. Data Integrity and Management: Maintain data integrity and consistency through sound database design and maintenance. Oversee data archiving, purging, and retention policies to meet business and regulatory needs. Support data migration and integration initiatives. Documentation and Reporting: Document database configurations, maintenance procedures, and policies. Prepare reports on database performance, capacity, incidents, and trends. Capacity Planning: Monitor and analyze database capacity and utilization to plan for future growth. Develop capacity planning strategies and execute upgrades as required. Automation and Scripting: Develop and maintain scripts to automate routine database maintenance, backups, and monitoring tasks. Implement automation tools to improve operational efficiency. Qualifications Education: Bachelor s degree in Computer Science, Information Technology, or related field, or equivalent experience. Experience: Proven experience as an Oracle Database Administrator or similar role. Hands-on expertise with Oracle Database, RMAN, ASM, Data Guard, and related technologies. Skills: Strong knowledge of database architecture, normalization, indexing, and transaction management. Proficiency in SQL and PL/SQL programming. Experience in performance tuning, query optimization, and troubleshooting. Familiarity with database security best practices and tools. Competent with database monitoring and management tools. Excellent problem-solving, analytical, and communication skills. Certifications: Oracle Certified Professional (OCP) or Oracle Certified Expert (OCE) certifications are highly desirable. Qualification : Bachelors degree in Computer Science, Information Technology, or related field, or equivalent experience.

Job Title: Presales Engineer Location: Hyderabad, India About the Role As a Presales Engineer at Kanerika, you will play a pivotal role in crafting compelling solutions that resonate with clients and drive business success. You'll collaborate closely with sales, delivery, and solutioning teams to respond to client opportunities with precision, agility, and strategic insight. Key Responsibilities Customer Engagement & Soft Skills Communicate effectively with stakeholders at all levels, including C-level executives. Build strong, trust-based relationships to facilitate smooth project execution. Ask insightful questions to uncover hidden client needs and context. Leverage collaboration tools such as MS Teams, OneDrive, calendars, and proposal templates efficiently. Deliver compelling presentations tailored to the audience, emphasizing value and fit. Support negotiation efforts related to resources, estimates, and timelines. Agility & Responsiveness Lead bid kickoffs with speed and precision, aligning the right internal teams. Maintain strict adherence to bid timelines and planning processes. Ensure timely follow-ups and reminders throughout the bid lifecycle. Demonstrate proactive risk identification and early deliverable planning, such as mock-ups and early win themes. Delivery Quality & Process Compliance Ensure consistently high-quality, well-articulated language across proposals. Customize document structures based on standard templates or RFP-specific requirements. Guarantee completeness and accuracy of functional, technical, and creative proposal content. Comply with internal processes and maintain a knowledge repository. Produce visually polished documents with consistent formatting and adherence to brand or client standards. Strategic Intelligence & Value Addition Provide the bid team with valuable insights on client industries, competition, and potential budgets. Identify and empathize with underlying customer challenges. Weave win themes throughout proposals and craft compelling executive summaries. Validate proposed solutions and estimates critically and constructively. Ensure the executive summary is factually accurate and strategically impactful from the outset. Leveraging Organizational Expertise Curate and include relevant case studies aligned with the client s context. Engage the best internal experts based on opportunity specifics. Apply learnings from previous presales efforts to enhance new deliverables. Collaborate with support functions such as Legal, HR, and Information Security when needed. Qualifications & Requirements Must-Have MBA from a reputed institute. Minimum 3 years of experience in IT Presales. Soft Skills Excellent written and verbal communication. Strong presentation and interpersonal skills. Adaptable, diligent, and collaborative work ethic. Technical Skills Solid understanding of presales methodologies and lifecycle. Foundational knowledge of business analytics and AI concepts. High levels of emotional and intellectual intelligence (EQ & IQ). Culture & Perks Open Door Policy: Transparent communication across all levels. Open Office Environment: Encourages collaboration and innovation. Flexible Working Hours: Empowering work-life balance. Employee Referral Program: Incentives for bringing in top talent.

IT Support Specialist L2 Location: Hyderabad, India Location Type: Onsite Job ID: 9853 Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive business outcomes such as digital transformation, innovation, and operational agility. For over 25 years, Milestone has supported category-defining enterprise clients, helping them grow ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone focuses on building an employee-first, performance-based culture and continues to revolutionize IT deployment with cutting-edge technology solutions. With over 3,000 employees across the globe, Milestone delivers industry-leading innovation and applies continuous service improvement to provide long-term value to clients. Job Overview As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issue that disrupts their day-to-day activities. We are looking for someone who is a quick thinker, resourceful, and can quickly locate solutions to problems. You must have experience working at a phone/chat-based technical support desk or at a walk-up support station. Responsibilities: Provide technical support for employees both in-person at the office and online (via email, Slack, and tickets). Image Mac, Windows, and Linux computers and configure them for employees. Collaborate with IT departments and the IT Support team to troubleshoot network connectivity issues, test Audio/Visual (AV) equipment, and manage inventory. Perform small project-based work to enhance IT systems and other related technologies. Train employees on new applications, hardware, and IT systems to improve their technical proficiency. Skills & Qualifications: Education: Bachelor s graduate in any stream. Experience: Minimum of 2+ years of IT industry experience. Technical Skills: VOIP administration experience, experience troubleshooting Chrome OS, command-line Unix experience, understanding of A/V concepts, experience with GSuite tools (GMail, Google Docs, Google Calendar). Communication Skills: Exceptional verbal and written communication skills with an emphasis on clarity, conciseness, and a friendly approach. Knowledge Expansion: A history of expanding knowledge through self-taught technical training or formal certifications. End-User Support: Experience providing support for MacOS, Chrome OS, and Windows operating systems. Problem-Solving: Strong troubleshooting skills with an intuitive approach to solving technical issues. Networking Knowledge: A strong understanding of connecting computers to networks, particularly over Wi-Fi and VPN. Physical Requirements: Ability to lift 50+ lbs of computer equipment and hardware, use ladders, and employ hand tools when necessary. Flexibility: Ability to work on weekends as needed. At Milestone, we believe in fostering a collaborative and inclusive work environment that supports employees in achieving their professional goals. As part of our team, you will have the opportunity to grow and contribute to innovative IT solutions that drive success for our clients worldwide. Qualification : Bachelors graduate in any stream.

Job Title: Service Engineer Electrical (EV) Job Code: SA-046 Department: EV Location: Hyderabad Experience: 2 to 5 Years Qualification: B.E / Diploma in Electrical Engineering Number of Positions: 2 Job Description: We are seeking a qualified and hands-on Service Engineer Electrical (EV) to support our electric vehicle operations in Hyderabad. This role involves diagnosing and rectifying electrical issues in EVs, ensuring excellent service delivery, and maintaining high standards of vehicle uptime and customer satisfaction. Key Responsibilities: Troubleshoot and resolve electrical issues in EVs based on customer complaints and diagnostics. Perform electrical servicing and maintenance for trucks, buses, and electric vehicles. Work on wiring harness troubleshooting, including crimping and repairs. Diagnose faults using appropriate tools and recommend corrective actions. Support customer service needs through both field and in-house service activities. Prepare and submit accurate service reports and technical documentation. Skills & Competencies: Strong knowledge and hands-on experience in electrical systems of commercial vehicles, especially EVs. Expertise in wiring harnesses, crimping, and electrical troubleshooting. Proven diagnostic skills and problem-solving capability. Effective communication, presentation, and analytical skills. Ability to work independently and handle field service assignments. Be part of a growing EV industry with opportunities for advancement. Gain hands-on experience with cutting-edge automotive technologies. Work in a supportive, high-impact environment with a focus on innovation and service excellence. Qualification : B.E / Diploma in Electrical Engineering

Qualifications: Bachelor's degree in computer science, Information Technology, or a related field. Proven experience as a Solution Architect or in a similar role, with a focus on Azure data services. Extensive expertise in Azure Data Factory, Azure Data Lake, ETL tools (e.g., Talend, Informatica, SSIS), and data warehousing tools. Strong knowledge of Business Intelligence tools, specifically Qlik and Power BI. Experience with data modelling, database design, and data integration techniques. Strong expertise in Microsoft Azure services, particularly Data Lake and Data Factory. Proficient in programming languages such as Python. Experience with CI/CD tools, specifically Jenkins. Proficient in SQL and experience with cloud-based databases (e.g., Azure SQL Database, Azure Synapse Analytics). Excellent problem-solving skills and ability to work in a fast-paced environment. Strong communication skills to articulate complex technical concepts to non-technical stakeholders. Preferred Qualifications: Relevant certifications in Azure (e.g., Azure Solutions Architect Expert). Experience in big data technologies (e.g., Spark, Hadoop). Knowledge of DevOps practices and tools. Qualification : Bachelor's degree in computer science, Information Technology, or a related field.

Job Summary The Corporate Accounting Trainer is responsible for designing, developing, and delivering high-impact technical training programs focused on accounting principles, financial systems, and regulatory compliance. This role combines deep accounting expertise with strong instructional capabilities to enhance the technical competencies of our financial teams. Key Responsibilities Training Design & Development Design and develop comprehensive technical training curricula for accounting processes, financial systems, and compliance requirements Create engaging training materials including presentations, handouts, and practical exercises that effectively convey complex accounting concepts Maintain and update training content to reflect current accounting standards, regulatory changes, and internal process updates Develop assessment tools to evaluate learning effectiveness and knowledge retention Training Delivery Conduct in-person and virtual training sessions on accounting principles, financial software applications, and internal controls Deliver new hire orientation programs covering essential accounting procedures and systems Facilitate advanced technical workshops for experienced staff on complex accounting topics Adapt training delivery methods to accommodate different learning styles and experience levels Program Management Assess training needs through consultation with department heads and analysis of performance metrics Track and report on training completion rates, assessment results, and program effectiveness Manage training schedules and coordinate with departments to ensure maximum participation Evaluate and recommend improvements to training programs based on participant feedback and observed results Maintain detailed records of training activities, attendance, and certifications Technical Support Provide post-training support to reinforce learning and address specific questions Create quick reference guides and job aids for common accounting procedures Collaborate with subject matter experts to ensure technical accuracy of training content Stay current with accounting standards, best practices, and industry trends Qualifications Required Experience Bachelor's degree in Accounting, Finance, or related field Professional accounting qualification (CPA preferred) Minimum 5 years of accounting experience in a corporate environment Demonstrated experience in training delivery or adult education Advanced knowledge of accounting principles, standards, and regulations Proficiency in financial software and Microsoft Office applications Key competencies for position and level Technical Expertise: Strong foundation in accounting principles and practices Communication: Clear and effective verbal and written communication Leadership: Ability to guide and influence learning outcomes Innovation: Creative approach to training design and delivery Analysis: Strong analytical and problem-solving abilities Adaptability: Flexible response to changing needs and environments Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Excellent presentation and communication skills Strong instructional design and facilitation abilities Ability to explain complex concepts in clear, understandable terms Superior organizational and project management capabilities Proven ability to engage and motivate adult learners Qualification : Bachelor's degree in Accounting, Finance, or related field

Associate Manager, Customer Support At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. As an Associate Manager, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, and quality scores. You will coach team members in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed. As business needs require, you may manage Customer Support Supervisors. To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework. Act as a trusted point of contact for escalations and high priority issues related to your scope. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes. Utilize an in-depth understanding of metrics to drive data-backed business decisions. Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Potentially manage Customer Support Supervisors as business needs necessitate Participate in the interview and selection process for new customer support agents What we look for in you (ie. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 5 years of people management experience in an operations environment. Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions. Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Willing to work from an office at Hyderabad, India OR Manila Philippines Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Advanced experience in project management, analytics or quality assurance. Advanced degree in business, finance, customer experience and/or blockchain. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud Pay Transparency Notice:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,320,000 3,320,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere. Additionally, Coinbase participates in theE-Verify programin certain locations, as r...

Technical Support Engineer - CloudExtend Location: Hyderabad, India. At Celigo, we are pioneering the future of application integration with novel new strategies, cutting edge technologies, and of course a diehard team that will go to any length to make your most complicated integrations just work. Our core mission at Celigo is simple: to enable independent best of breed applications to work together as one. We believe that every independent department and every business end user should always have choices when it comes to picking software, and that integration challenges should never stand in the way. Your Role You will join us at Celigo s CloudExtend team whose mission is to supercharge enterprise user productivity. CloudExtend products uniquely meld best-of-breed enterprise systems with ubiquitous consumer applications with a strong focus on user experience and deep insightful integration. You will play a significant role in redefining how businesses from Fortune 500s to small boutiques experience and interact with cloud systems such as NetSuite, Salesforce.com, Google, Microsoft 365, Slack, and more. Key Responsibilities: Technical Support & Troubleshooting: Provide front-line technical support to users, diagnose and resolve software issues, and ensure the timely resolution of problems. Bug Fixing & Issue Resolution: Assist in identifying, reporting, and fixing application bugs using technologies such as .NET, MongoDB, Angular, and JavaScript. System Monitoring & Performance: Monitor system performance, track and address issues in production environments, and ensure smooth software operations. Collaboration: Work closely with development teams to understand new features and assist with deployment and troubleshooting. Documentation: Create and maintain technical documentation for troubleshooting procedures, deployment steps, and issue resolution. Continuous Learning: Stay up-to-date with industry best practices, emerging technologies, and software trends to continuously improve technical skills. Skills Required: Technical Skills: AWS: Basic experience with AWS EC2, S3, Lambda, ECR, CDK and CodePipeline for deploying and maintaining applications. .NET: Familiarity with C#, .NET Core, and Web API development, with the ability to troubleshoot and resolve issues in .NET applications. MongoDB: Basic knowledge of MongoDB, including querying, troubleshooting performance issues, and basic database management. Angular: Hands-on experience with Angular for building and troubleshooting web applications, including data binding and component architecture. JavaScript: Proficiency in JavaScript, including understanding of asynchronous programming, error handling, and debugging. Additional Skills: Familiarity with version control tools such as Git for code management and collaboration. Basic knowledge of AWS CloudWatch or other logging/monitoring tools to troubleshoot and monitor applications. Familiarity with CI/CD pipeline setup using Azure DevOps and AWS CodePipeline for continuous integration and automated deployments. Familiarity with Docker, and Kubernetes for containerized deployments. Basic experience with AWS CloudFormation, CDK templates to manage infrastructure in cloud environments. Desired Skills and Attributes: Strong problem-solving skills with the ability to troubleshoot complex technical issues. Excellent communication skills, able to explain technical issues to both technical and non-technical stakeholders. Ability to work independently and as part of a collaborative team. Eagerness to learn and grow in the areas of cloud technologies, CI/CD processes, and modern software development practices. Strong attention to detail, ensuring software quality and reliability. Why you ll love it here: Everything Integrated. Our integration platform allows you to integrate any business application to any other business application. Startup Environment. The CloudExtend team acts as a startup inside of a larger, well funded startup where an innovation mindset is encouraged. Automation Nation. We re the only iPaaS to automate business processes across multiple cloud applications using a single pre built integration. Celigo Values. Celigo s guiding principles and beliefs help shape our mission and work environment, and that we want to foster and reinforce as we scale. Take A Stand. We re a company that stands for something. Celigo s Taking a Stand initiative has the goal to promote diversity, equity, and inclusion. Work. Life. Balanced. Starting your first year, we offer 3-weeks of vacation, plus holidays to recharge and spend time with family and friends. Perks. We offer a strong benefits package, a tech stipend, recognition opportunities, and many other cool perks. Hundreds of applications. Thousands of business processes. Millions of combinations. ONE iPaaS. Celigo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Job Title: Product Support Associate Grade Level: 07 About the Team: S&P Global s Private Markets segment equips private equity and venture capital firms with cutting-edge tools to efficiently manage their data and enhance internal analytics and insights. Whether it s portfolio analytics, valuations, investor reporting, or real-time visibility into asset performance, our team operates at the forefront of innovation in the FinTech space. Role Overview: In this role, you will play a key part in supporting the iLEVEL platform, gaining hands-on experience with advanced financial technology solutions. You will develop expertise in private market products and become a valued member of the iLEVEL Support Team, working closely with mentors, peers, and cross-functional teams to enhance your professional growth and make a meaningful impact. What s in it for you: As a member of the Private Markets team, you will gain in-depth knowledge of our product suite, including iLevel and Qval, enabling you to provide exceptional client support and training. This role offers the opportunity to collaborate with colleagues across global teams and contribute to delivering best-in-class solutions to our clients. Key Responsibilities: Develop in-depth expertise in iLEVEL and QVal products. Deliver exceptional client service by providing timely and effective solutions to client queries related to application support. Troubleshoot and resolve technical issues efficiently, escalating to internal teams when necessary and ensuring thorough documentation of issues and resolutions. Manage and monitor incoming client queries across multiple support channels, prioritizing and addressing requests effectively. Maintain comprehensive records of client communications within the internal CRM system. Collaborate regularly with senior managers and work closely with teams across various business functions and regions. Proactively direct clients to Account Managers or appropriate training resources to maximize product adoption and usage. Qualifications & Skills: Strong aptitude for learning new technologies and financial products. Quick learner who can apply new knowledge seamlessly while managing existing responsibilities. 1 to 3 years of experience in a client-facing role is advantageous. Bachelor s degree along with a Master s degree preferred (BE/BTech/BCom/BBA/BBM plus MBA). Excellent written and verbal communication skills. Strong analytical skills with the ability to handle complex issues comfortably. Knowledge of REST APIs is a plus. Proficiency in Excel and a solid understanding of financial markets and securities. About S&P Global Market Intelligence: At S&P Global Market Intelligence, a division of S&P Global, we understand the value of accurate, deep, and actionable information. Our team of experts delivers unmatched insights and leading-edge data and technology solutions, empowering clients to gain broader perspectives, operate with confidence, and make decisions with conviction. Qualification : Bachelors degree along with a Masters degree preferred (BE/BTech/BCom/BBA/BBM plus MBA).

The ideal candidate will be responsible for configuring and troubleshooting our platform in production to resolve customer technical issues. You will act as the liaison between customers and internal teams, ensuring timely issue resolution. A strong understanding of complex networking environments and experience with Java-based applications will be essential for this role. This position requires flexibility to work in shifts. Key Responsibilities Monitor and debug technical platform services while performing necessary tests. Manage and resolve electronic tickets efficiently. Collaborate with the sales team, customer success team, and customers to address issues effectively. Troubleshoot and configure software and hardware as needed. Take on shift responsibilities in a 24/7 monitoring environment. Review and analyze Java code to assist in debugging issues. Required Qualifications 2+ years of technical support experience. Strong customer service orientation with excellent troubleshooting skills. Proficiency in Java (basic coding skills required) and experience with at least one database. Strong knowledge of Linux. Excellent written and verbal communication skills. If you have a passion for problem-solving and technical support, apply today to join our team!

Tezo: Digital & AI Solutions Provider Tezo is a next-generation Digital & AI solutions provider with a proven track record of delivering remarkable outcomes for our customers. We create exceptional digital experiences using cutting-edge analytics, data expertise, and technology. Join us to be part of a team that leverages innovation and digital excellence to shape the future. Job Title: Entra Specialist Employment Type: Full-Time Job Summary: We are seeking an Entra Specialist with deep expertise in Microsoft Entra (formerly Azure AD) for Enterprise Applications, Application Registration, API Management, and Application Integration. The ideal candidate will possess a strong understanding of Single Sign-On (SSO), certificates, tokens, and identity management. Experience with Azure API Management, Azure Logic Apps, Webhooks, and automation will be an added advantage. Key Responsibilities Entra Enterprise Applications: Manage and configure enterprise applications within Microsoft Entra. Implement, troubleshoot, and optimize application access policies for secure and efficient operations. Application Registration & Integration: Handle Entra Application Registration and management across various workloads. Configure and manage OAuth 2.0, OpenID Connect, and SAML for application authentication. Set up and manage API permissions, app roles, and consent frameworks. Ensure seamless integration of applications with Microsoft Entra ID and third-party services. API Management & Security: Manage application API permissions, authentication, and authorization. Implement secure access mechanisms using tokens, certificates, and federated authentication. Collaborate with development teams to ensure secure API communication between applications. SSO, Certificates, & Tokens: Configure and manage Single Sign-On (SSO) across multiple applications. Implement and maintain certificate-based authentication for secure communication. Manage token lifecycles, refresh mechanisms, and security policies for application authentication. Identity & Access Management (IAM): Assist in managing Entra identities, groups, and role-based access control (RBAC). Ensure compliance with security best practices for identity and access management (IAM). Nice to Have: Experience with Azure API Management for centralized control and security of APIs. Working knowledge of Azure Logic Apps, Webhooks, and automation for workflow and process automation.

Tezo: Digital & AI Solutions Provider Tezo is a next-generation Digital & AI solutions provider with a proven history of creating remarkable outcomes for our customers. We deliver exceptional experiences through cutting-edge analytics, data proficiency, technology, and digital excellence. Job Title: ServiceNow Developer Key Responsibilities: Development and Customization Design, develop, and customize ServiceNow applications and modules such as Incident Management, Change Management, Problem Management, and Service Catalog. Create custom applications and workflows to meet business requirements. Integration Develop and manage integrations between ServiceNow and other enterprise applications using APIs, web services, and middleware tools. Collaborate with cross-functional teams to ensure seamless data flow across platforms. Configuration Management Configure ServiceNow instances according to best practices and organizational needs. Manage user roles, permissions, and security settings. Performance Optimization Monitor and optimize system performance, troubleshoot issues, and implement enhancements. Conduct code reviews and ensure adherence to coding standards. Collaboration and Support Work closely with ITSM process owners and stakeholders to gather requirements and design effective solutions. Provide technical support and guidance to junior developers and team members. Documentation and Training Create and maintain technical documentation, including design specifications, user guides, and process flows. Train users and staff on ServiceNow functionalities and best practices. Continuous Improvement Stay updated on ServiceNow releases, features, and industry trends. Identify opportunities for process improvements and recommend solutions. Qualifications: Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience: 5+ years of experience in ServiceNow development and administration. Certifications: ServiceNow Certified Application Developer and/or ServiceNow Certified System Administrator (preferred). Technical Skills: Proficiency in JavaScript, HTML, CSS, and AngularJS. Strong understanding of ServiceNow modules and ITIL processes. Experience with ServiceNow integrations (REST, SOAP). Familiarity with Agile development methodologies. Soft Skills: Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work collaboratively in a team environment. Qualification : Bachelors degree in computer science, Information Technology, or related field.

About Us Planful is a leader in financial performance management cloud software, helping businesses achieve peak financial performance through streamlined planning, budgeting, consolidations, reporting, and analytics. Our platform empowers finance, accounting, and business professionals to plan confidently, close faster, and report accurately. More than 1,500 organizations, including industry leaders such as Bose, Boston Red Sox, Five Guys, Grafton Plc, Gousto, Specialized, and Zappos, rely on Planful to accelerate cycle times, improve productivity, and enhance accuracy. Backed by Vector Capital, a global private equity firm, Planful remains at the forefront of innovation in financial performance management. Learn more at planful.com. About the Role: Technical Customer Account Manager Planful is seeking a Technical Customer Account Manager to manage key customer account tasks and support global clients in adopting new features of our platform. Reporting to the AVP of Customer Experience in India, you will help customers maximize their use of Planful s solutions through proactive account management, feature adoption support, and leading training sessions. In this role, you will engage regularly with a global customer base, ensuring smooth operations and high levels of satisfaction. Strong English communication skills are essential for success, as you will communicate complex concepts in a clear and engaging manner. Responsibilities Account Management: Handle routine administrative tasks, including user management, account configuration, and organizing training sessions. Feature Adoption: Promote the value of new product features and guide customers through their adoption journey. Customer Support: Help customers fully utilize Planful s platform by providing ongoing support and conducting regular check-ins. Training & Enablement: Lead customer training sessions to ensure users are equipped to make the most of the platform s capabilities. Customer Communication: Build strong relationships and maintain effective communication with global clients. Cross-functional Collaboration: Work closely with internal teams to deliver a seamless and consistent customer experience. What You Bring to the Table Operational Expertise: Proven experience managing administrative tasks such as user management, account setup, and customer training. Strong Communication Skills: Excellent verbal and written English, with the ability to explain technical concepts clearly and effectively. Customer-Centric Mindset: Proactive approach to customer engagement and relationship management. Experience in a customer-facing role, particularly in SaaS or customer support, is highly preferred. Technical Aptitude: Ability to quickly learn and explain new software features to customers. Experience with product-based SaaS companies is strongly preferred. Financial Expertise: Bachelor s or master s degree in accounting or finance, or at least 3 years of experience in an accounting or finance-related role. Adaptability: Willingness to learn, grow, and thrive in a dynamic, fast-paced environment. At Planful, our mission is to help our customers and our people achieve peak performance. We are proud of our best-in-class culture, built on a foundation of collaboration, innovation, and personal growth. Here s what makes Planful a great place to work: Time Off & Wellness: 2 volunteer days, birthday PTO, and quarterly company-wide wellness days. Parental Support: 3 months of diaper supplies and meal deliveries for the first month of maternity/paternity leave. Annual Company Event: Planful Palooza a company-wide culture kickoff, most recently held in Goa, India. Professional Growth: Company-wide mentorship program, executive-sponsored initiatives, and manager-specific monthly training programs. Employee Resource Groups (ERGs): Join groups such as Women of Planful, Parents of Planful, and more. We encourage everyone to bring their authentic selves to work and support new ERGs along the way. Qualification : A Bachelors/Masters degree in Accounting or finance is highly preferred, or the equivalent of 3 years of experience in an accounting/finance-related role.

About the Role: MS Excel Plug-in Developer As an MS Excel Plug-in Developer at Planful, you will design, develop, and maintain Excel plug-ins that enhance the functionality of our software products. You ll collaborate closely with cross-functional teams to understand user needs, design intuitive interfaces, and implement seamless integrations with Excel. This is an exciting opportunity to leverage your expertise in Excel development while contributing to the growth of a high-performing software company. Responsibilities Collaborate with product management, UX/UI designers, and other stakeholders to understand requirements and design specifications for Excel plug-ins. Design and develop custom Excel plug-ins and integrations that extend the capabilities of the Planful platform. Implement intuitive user interfaces, custom functions, and data manipulation features using VBA, .NET, or other relevant technologies. Integrate Excel plug-ins with external data sources, APIs, and third-party services to enable seamless data exchange and automation. Conduct comprehensive testing and debugging to ensure high performance, compatibility, and reliability across different Excel versions and operating systems. Optimize the performance and functionality of Excel plug-ins for scalability and user experience. Provide technical support and documentation, assisting users with installation, configuration, and troubleshooting. Stay updated on the latest trends and advancements in Excel development, incorporating new features to meet evolving user needs. Collaborate with internal teams to identify opportunities for innovation and continuous improvement in Excel integration. Requirements Proven experience (8+ years) in software development, with a focus on MS Excel plug-in development. Proficiency in Microsoft Excel development tools and technologies, including VBA (Visual Basic for Applications), COM (Component Object Model), and the .NET Framework. Strong understanding of the Excel object model, worksheet functions, and event-driven programming. Experience with different types of Excel add-ins, such as COM add-ins, XLL add-ins, and Office JS add-ins. Expertise in Excel automation, data manipulation, and reporting functionalities. Solid grasp of software development principles, methodologies, and best practices. Strong analytical and problem-solving skills, with the ability to translate user requirements into technical solutions. Excellent communication and collaboration skills for working effectively in cross-functional teams. Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment. At Planful, we believe in helping our customers and our people achieve peak performance. We re proud of our best-in-class culture and offer an environment where you can thrive both professionally and personally. Here s what makes Planful a great place to work: Time Off & Wellness: 2 volunteer days, birthday PTO, and quarterly company-wide wellness days. Parental Support: 3 months of diaper supply and meal deliveries for the first month of your maternity/paternity leave. Annual Planful Palooza: Our in-person, company-wide culture kickoff, most recently held in Goa, India! Professional Growth: Company-wide mentorship program with executive sponsorship, manager-specific monthly training programs, and more. Employee Resource Groups (ERGs): Join communities like Women of Planful, LatinX at Planful, and Parents of Planful. We celebrate diversity and encourage our teammates to create new ERGs and communities along the way.

Join Amgen s Mission of Serving Patients At Amgen, you re part of something bigger our shared mission to serve patients with serious illnesses drives everything we do. Since 1980, we ve been pioneers in the biotech industry, focusing on Oncology, Inflammation, General Medicine, and Rare Diseases, helping millions of patients live longer, fuller lives. Amgen remains on the cutting edge of innovation, combining biology and technology with human genetic data to push beyond what s possible today. Specialist IS Engineer What You ll Do As a Specialist IS Engineer, you will develop and implement the next generation of pharmacovigilance platforms while supporting existing technologies. This includes designing, developing, and deploying complex software solutions while mentoring junior developers. You ll collaborate with cross-functional teams to deliver high-quality, scalable solutions that ensure system reliability and innovation in safety systems. Key Responsibilities Design, develop, and deploy solutions for pharmacovigilance systems to enhance adverse event intake and distribution. Ensure technical implementation aligns with GxP validation processes and IS Change Control standards. Collaborate with partners to prioritize system enhancements and new functionalities for safety systems. Develop innovative solutions using Generative AI and large language models (LLMs) like OpenAI GPT for improved decision-making and efficiency. Rapidly prototype and translate concepts into working code. Drive automation and process improvements within the drug-safety ecosystem. Conduct code reviews and maintain technical documentation for architecture, design, deployment, and disaster recovery. Lead technical root cause analyses and collaborate with software vendors to resolve system-related issues. Basic Qualifications Master s Degree with 4 6 years of experience, or Bachelor s Degree with 6 8 years of experience, or Diploma with 10 12 years of experience in Computer Science, Software Development, or a related field Required Skills Must-Have: Proficiency in SQL, Databricks, and data modeling concepts Experience in Python or JavaScript and reporting tools like Power BI or Tableau Familiarity with PV terminologies and regulatory compliance Hands-on experience with SDLC, ETL tools (Informatica, Databricks), and API integrations (MuleSoft) Strong problem-solving skills, collaborative mindset, and effective communication Knowledge of ITIL processes and GxP validation Nice-to-Have: Experience with COTS Pharmacovigilance Platforms (e.g., Argus) Cloud experience with AWS or Azure Knowledge of AI, Machine Learning (ML), Natural Language Processing (NLP) Professional certifications such as SAFe Agile Software Engineer or SAFe for Teams Soft Skills Strong verbal and written communication skills Analytical and problem-solving mindset Ability to collaborate with global, virtual teams Initiative-driven with an ownership mindset Adaptability and resilience in ambiguous situations What You Can Expect Amgen offers a collaborative, science-driven culture and comprehensive benefits, including competitive salaries, professional growth support, and a focus on your well-being. Shift Information: This role may require working late shifts, with potential for evening or night schedules based on business needs. Apply now to make a real difference in the lives of patients while transforming your career at careers.amgen.com. Equal Opportunity Employer: Amgen is committed to creating a diverse and inclusive environment. We provide reasonable accommodations to individuals with disabilities.

About HSBC If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions. The Role We are currently seeking an experienced professional to join our team as a Project Manager. In this role, you will lead the design, development, and implementation of scalable, event-driven systems that bridge the gap between legacy and modern platforms. Your role will be pivotal in ensuring seamless communication, driving the integration of platforms, and leading end-to-end development efforts to deliver robust IT solutions. Principal Responsibilities Events Architecture and Development: Design, develop, and implement scalable, event-driven systems to ensure seamless integration and communication between legacy and modern platforms. Integration Expertise: Lead efforts to integrate legacy platforms with new systems while ensuring minimal downtime and maximum operational efficiency. Full Stack Development: Drive the full-stack development of applications, overseeing both front-end and back-end technologies. Technology Leadership: Provide technical guidance and leadership in the adoption of event-driven and microservices architectures, ensuring alignment with business and technical objectives. Collaboration: Work closely with cross-functional teams, including product managers, architects, and engineers, to deliver robust IT solutions that meet business needs. Stakeholder Engagement: Present technical designs, strategies, and outcomes to senior executives and key stakeholders in a clear and concise manner. Quality Assurance: Oversee quality assurance processes to ensure all deliverables meet the highest standards through rigorous testing and peer reviews. Documentation and Best Practices: Develop comprehensive technical documentation, contribute to organizational knowledge, and promote adherence to best practices across the team. Requirements Experience: 10-15 years of IT experience, including substantial experience in leading enterprise application development, delivery, and support. Project Management Expertise: Solid understanding of software development life cycle models, with expert knowledge of both Agile and traditional project management methodologies. Ability to blend these practices effectively to suit the project and business environment. System Integration: Proven success in integrating legacy systems with modern platforms. Cloud Platforms: Experience with cloud platforms like AWS, Azure, or GCP, focusing on serverless and event-driven services. Event Streaming Technologies: Familiarity with tools like Apache Kafka, RabbitMQ, or other event-streaming technologies. Database Experience: Hands-on experience with both relational (SQL) and NoSQL databases. Agile and SCRUM: Prior experience with SCRUM/Agile methodologies in enterprise-level application development projects. CI/CD & DevOps: Exposure to CI/CD pipelines, containerization (Docker), and orchestration tools (Kubernetes). Strong technical capabilities in DevOps, SAFe, and Agile control frameworks. Cloud Computing & Microservices: Experience in executing projects involving cloud computing, APIs, and microservices. Leadership & Mentorship: Proven ability to mentor, develop talent, and motivate teams to achieve optimal performance levels and career development. Stakeholder Management: Strong ability to translate technical details into business insights, and confidently present ideas and strategies to senior stakeholders and executives. Global Presence: Work for one of the largest financial services institutions in the world with operations across 64 countries and territories. Career Growth: Leverage HSBC s opportunities for professional development and career progression. Impactful Work: Play a key role in driving technological innovation and contributing to the future of global financial services. Qualification : At least 10 15 years of IT experience, including exposure to planning, leading, managing enterprise application development, delivery, and support.

Job Responsibilities Account management - Proactively manage client relationships to ensure renewals, reference-ability and facilitate expansion opportunities with sales teams Drive Product Adoption & Demonstrate Business Value Drive the adoption of Zimperium s solution within the Customer s user base and assist the Customer to realize the business value Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data Customer Satisfaction & Risk Management Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations effectively. Customer Advocacy - Gather Customer s feedback about products, their use-cases channel them effectively to drive product capabilities. Customer Onboarding Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution Requirements 5 7 years of Security Operations experience, ideally working with SaaS customers to drive adoption of a technical platform or solution. 7+ years experience in an enterprise CSM capacity, with 10+ yrs. experience in an enterprise SaaS product support environment Strong experience with building and developing long-lasting executive-level relationships (including with CISO s and CIO s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer s investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM s (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Proven Technical abilities with SIEM/SOAR solution with additional experience of SOC Operations Qualification : Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required

Scope: This role is responsible for client projects that involve route designing and the synthesis of molecules according to client specifications. The position will be carried out independently or through supervision of a team of chemists. Key Responsibilities: Reaction Setup & Execution: Set up and execute reactions for the synthesis of target molecules, ensuring proper reagents and equipment are used, maintaining specified conditions (e.g., temperature, pressure). Project Understanding & Deliverables: Understand the project requirements and deliverables as specified by the manager and client. Literature & Protocol Research: Understand reaction protocols and research literature as required for efficient synthesis. Team Management & Delegation: Efficiently delegate tasks and monitor team members for effective planning, execution, and delivery. Safety Compliance: Discuss and review MSDS (Material Safety Data Sheet) with the team to identify and mitigate potential safety risks with supervisor assistance. Analytical Monitoring: Monitor reactions and use analytical techniques to observe progress. Identify appropriate workup and purification methods to ensure desired compound quality. Reporting & Documentation: Analyze and interpret analytical data, and report synthesis results accurately. Prepare weekly, monthly, and final reports as required by the client. Project Management Support: Support project managers by helping finalize project estimations, identifying relevant literature, and proposing appropriate synthetic routes/reaction designs. Safety & Equipment Maintenance: Enforce good laboratory practices and ensure the maintenance of equipment, adhering to safety and quality systems. Team Development: Guide and mentor junior team members in organic chemistry techniques, analytical methods, and project execution. Regularly review performance and train team members. Functional/Technical Skills: Chemistry Knowledge: Expertise in organic chemistry (particularly synthesis) and analytical techniques. Safety Protocols: Strong understanding of safety standards in the laboratory environment. Data Integrity & Confidentiality: Knowledge of IP protection, data integrity, and confidentiality policies. Cost-Benefit Analysis: Ability to conduct cost-benefit analyses for resource optimization. Required Qualifications: Educational Requirements: MSc in Organic/Medicinal Chemistry with 1 5 years of relevant experience OR Ph.D. or Postdoctoral Fellowship in Organic/Medicinal Chemistry with 1 3 years of relevant experience. Additional Preferences: Candidates with research publications in leading journals will be given preference.

Scope: This role is responsible for executing chemical reactions to synthesize required quantities of molecules/compounds as per client specifications, using efficient routes and techniques. Key Responsibilities: Reaction Setup & Execution: Set up and execute reactions for the synthesis of target molecules/compounds, ensuring proper reagents and equipment (e.g., glassware, stirrers, vacuum pumps) are used while maintaining specified conditions (temperature, pressure). Safety Compliance & Risk Mitigation: Understand and discuss the Material Safety Data Sheet (MSDS) with team members. Identify and mitigate any potential safety risks with supervisor guidance. Multi-Reaction Execution: Plan and execute multiple reactions in parallel to meet project timelines, ensuring optimum usage of resources with minimal wastage. Reaction Monitoring & Analysis: Monitor reactions using analytical techniques, identify appropriate workup and purification methods, and evaluate the results. Produce intermediary/final compounds of the desired quality. Reporting & Documentation: Analyze analytical data, interpret results, and document findings accurately in lab notebooks. Prepare reports as required by the client, maintaining data integrity and IP confidentiality. Safety and Quality Practices: Follow good laboratory practices, ensuring maintenance of equipment and instruments according to SOPs. Maintain proper housekeeping norms in the lab. Team Development & Morale: Support team skill development by providing one-on-one discussions, organizing training sessions, and promoting further education programs to improve knowledge in organic chemistry and analytical techniques. Functional/Technical Skills: Knowledge of Chemistry & Execution: Strong understanding of organic chemistry, particularly synthesis, and execution techniques. Safety Protocols: Deep knowledge of safety and quality systems in laboratory environments. IP & Confidentiality: Awareness of IP protection and maintaining data integrity and confidentiality. Resource Optimization: Ability to conduct cost-benefit analysis for optimum resource usage. Required Qualifications: Educational Requirements: M.Sc. in Organic/Medicinal Chemistry with 1 5 years of relevant experience. Additional Preferences: Candidates with research publications in leading journals are preferred. Equal Employment Opportunity Statement: Aragen provides equal employment opportunities to all individuals regardless of age, color, national origin, citizenship status, mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, veteran status, or any characteristic protected by applicable legislation or local law. Reasonable accommodations will be provided for qualified individuals with disabilities. Qualification : M.Sc. in Organic/Medicinal Chemistry with 15 years of relevant experience.

Job Summary: This position will provide both project management leadership and technical engineering support for the successful implementation of equipment and system projects. The Project Manager will drive organizational objectives through effective coordination and leadership of the site team, ensuring the successful completion of projects while managing human, financial, and physical resources in alignment with departmental and company goals. The role requires a strong focus on policy and strategy execution, along with the stewardship of resources and internal controls. The Project Manager will lead the execution of processes, projects, and tactical objectives within the Through Life Support function. Key Responsibilities: 1. Client and Stakeholder Engagement: Interface regularly with internal and external clients to provide project status updates, including timelines, budgets, and deliverables. Build and maintain strong relationships with customers and business partners to foster collaboration and meet customer objectives. 2. Project Management: Lead and manage the planning, coordination, and execution of site activities and associated resources to meet project deadlines and goals. Oversee the development and documentation of applicable standard operating procedures (SOPs) and safety processes. 3. Operations and Resource Management: Manage the scheduling and operations of site activities to ensure alignment with project timelines and budget constraints. Ensure efficient use of resources, including financial, human, and physical assets, in compliance with departmental and company-wide objectives. 4. Opportunity Development: Support the identification and development of new opportunities aimed at increasing operational income (OI) and expanding business ventures. 5. Safety and Operational Processes: Organize and manage system installations and maintenance to ensure adherence to safety regulations and the creation of effective operational processes. 6. Team Leadership and Mentorship: Manage and mentor subordinate supervisors and professionals, fostering a collaborative environment that encourages growth and adherence to internal controls. Provide guidance and leadership to team members to ensure the successful execution of projects and strategies. Knowledge, Skills, and Abilities: Minimum of 5 years of experience in field service management or project management. Strong technical knowledge of electromechanical equipment. Proven ability to interact and develop relationships with customers and business partners. Excellent verbal and written communication skills. Proficiency with MS Office tools, particularly Word and Excel. Strong teamwork mentality, with the ability to motivate and collaborate with diverse teams. Experience in managing internal and external clients effectively. Skilled in organizing and managing system installations and maintenance to ensure safety and operational efficiency. Proficient in the application of project management principles and techniques. Ability to manage multiple projects simultaneously while mentoring subordinates. Skilled negotiator, with the ability to influence others and build consensus to achieve customer objectives. This position provides a dynamic leadership opportunity to manage key projects, ensure operational success, and drive growth through effective teamwork and strategic execution. Qualification : Bachelor of Technology (BTech)