Technical Support Jobs in Ratnagiri

Job Title: Junior System Administrator IT Location: Ratnagiri Job Type: Full-Time | Permanent Role Overview: As a Junior System Administrator IT, you will be responsible for managing and maintaining the organization s IT infrastructure to ensure optimal performance, reliability, and security. This role covers a wide range of responsibilities across desktop support, server and network administration, application support, and hardware maintenance. Key Responsibilities: 1. Desktop Support Install, configure, and maintain desktops, laptops, printers, and other IT equipment Install and configure operating systems with necessary hardening and patch management Implement software updates, upgrades, and patches Analyze new hardware/software requirements and coordinate with vendors for procurement 2. Application Support Provide technical support for enterprise software applications Troubleshoot and resolve application-related issues and user incidents 3. Server Administration Perform daily server monitoring, maintenance, and troubleshooting Manage routine data backups and restoration processes Monitor and maintain server room infrastructure 4. Network Administration Install, configure, and maintain network equipment including switches, routers, and firewalls Monitor and troubleshoot ISP performance and connectivity issues (ILL, MPLS, Broadband) Administer VPNs, firewall rules, and network security settings 5. System Administration Manage IT services including email, file sharing, enterprise applications, and security tools Address information security threats such as viruses, malware, and ransomware Maintain and manage endpoint security tools (Antivirus, DLP, etc.) 6. Hardware Maintenance Maintain and troubleshoot all IT hardware including servers, desktops, printers, UPS systems, biometric devices, and security systems 7. Incident Management & Escalation Escalate critical issues to vendors or higher-level support and manage follow-ups 8. Documentation & Reporting Maintain IT asset inventory and lifecycle records Document maintenance schedules, incident reports, RCA (Root Cause Analysis), and technical assessments Qualifications: Education: Bachelor s Degree or Diploma in Computer Science, IT, or a related field Experience: Minimum 4 years of experience in Desktop Support, System Administration, and Network Administration Technical Proficiency Required: Operating Systems & Services: Windows Server 2008/2012/2016/2019, Windows 11/10/8/7/Vista/XP Linux (RHEL, Ubuntu, CentOS) Active Directory, Group Policy, DNS, DHCP, FTP, SAMBA, IIS, File Servers, IMAP, POP, SMTP Microsoft Technologies: Microsoft 365, Teams, Skype, OneDrive, SharePoint, Office Suite, Access, SQL Server, MSSMS Networking: Firewall management, TCP/IP, IPv4/IPv6, routing, NAT, VPNs OF/RF/ILL/MPLS link setup, cable crimping, and punching Hardware: PC and server assembly and troubleshooting Maintenance of printers, UPS, biometric devices, and related peripherals Ideal Candidate Profile: Strong technical and troubleshooting skills Ability to work efficiently under pressure and meet deadlines Self-motivated, energetic, and passionate about IT infrastructure Excellent communication and interpersonal skills What We Offer: At our organization, we believe that a great job is not just about the work it's also about the environment. We offer: Competitive, best-in-class salary Social security benefits Paid leaves and an open, inclusive work culture Training and development programs for personal and professional growth A dynamic and collaborative work environment Qualification : Bachelors Degree or Diploma in Computer Science, IT, or a related field