Technical Support Team Jobs in Mumbai

Biomedical Engineer - Field Operations Location: Mumbai Department: Operations Customer Success (Field) Employment Type: Full-Time About Dozee Dozee Health AI is India s leading provider of AI-powered, contactless Remote Patient Monitoring (RPM) and Early Warning Systems (EWS). Our mission is to save lives by improving patient safety, enhancing outcomes, and reducing healthcare costs through innovative, AI-driven technologies. Trusted by hospitals in India, the USA, and Africa, Dozee is revolutionizing healthcare with cutting-edge solutions. Role Overview As a Biomedical Engineer in Field Operations, you will be the face of Dozee at partner hospitals. This role involves conducting product demonstrations, installing and troubleshooting Dozee devices, and training healthcare professionals on device usage. You will ensure that the deployment and functionality of our solutions meet the highest standards, contributing to better patient outcomes and enhanced operational efficiency. Key Responsibilities Product Demonstrations & Installations Conduct live demonstrations of Dozee s devices at hospitals, showcasing their features and benefits to healthcare professionals. Install Dozee devices, ensuring proper setup and smooth functionality. Provide troubleshooting and technical support during and after installations. Training & Support Train healthcare professionals (nurses, doctors) and patients on how to use Dozee devices and the patient monitoring dashboard. Provide ongoing technical support and assistance, ensuring the devices are used effectively. Gather feedback from end-users to identify opportunities for improvement. Site Assessments & Coordination Perform site assessments to understand hospital requirements and communicate device needs to the remote team. Coordinate with remote teams to relay updates and ensure timely resolution of issues during site visits. Relationship Building Build and maintain strong relationships with healthcare professionals to foster trust and collaboration. Ensure clear, consistent communication between Dozee and hospital staff. Requirements Education & Experience Graduation or Diploma in Science, ITI, or a related field. 0-2 years of field operations or field sales experience in the healthcare or hospital industry. Prior experience working with doctors/nurses is preferred. Skills Basic understanding of computer operations and familiarity with technical tools. Excellent communication skills, with fluency in local languages. Willingness to travel within the city and work in hospital wards. Open to working night shifts occasionally as required. Why Join Dozee Be part of an innovative, mission-driven company revolutionizing healthcare with AI. Opportunity to directly impact patient safety and operational efficiency at top hospitals. Work with a team that has already monitored 1M+ patients and saved over 10 million nursing hours. Qualification : Graduation or Diploma in Science, ITI, or a related field

Position: Data Analyst Collections Location: Mumbai Qualification: Graduate Experience: 3 to 6 years Job Description: We are looking for a Data Analyst Collections to join our team. This role involves analyzing and interpreting data from multiple sources to provide actionable insights and support decision-making. You will be responsible for reporting, system management, process improvement, and collaborating cross-functionally to drive performance improvements. Key Responsibilities: Data Analysis & Reporting: Collect and analyze data from various sources to identify trends, patterns, and key insights. Prepare daily, weekly, and monthly operational reports as well as client-specific reports. Design and manage interactive dashboards to track key performance indicators (KPIs) and provide insights for management decision-making. System Management: Oversee the daily operation and maintenance of information systems, ensuring smooth and secure data handling. Ensure the accuracy, security, and integrity of all databases. Provide support for troubleshooting and resolving any system-related issues. Process Improvement & Automation: Identify and implement opportunities to enhance reporting processes and system efficiency. Automate repetitive tasks and processes using advanced Excel functions (VBA, Macros), SQL, and BI tools such as Power BI or Tableau. Strategic & Cross-Functional Support: Collaborate with various departments to understand data requirements and deliver customized reports. Monitor compliance with Service Level Agreements (SLAs), internal controls, and regulatory standards. Provide technical support to enhance decision-making and business performance across teams. Key Qualifications & Skills: Technical Expertise: Advanced proficiency in MS Excel (functions, VBA/Macros), SQL, Tableau, Power BI, and database management systems. Analytical Skills: Strong ability to process large datasets, identify trends, and derive actionable insights. Regulatory Knowledge: Familiarity with debt collection laws, compliance requirements, and reporting standards (preferred for roles related to collection or finance MIS). Communication Skills: Ability to clearly present data insights to both technical and non-technical stakeholders. Qualification : Graduate

Job Title: DevSecOps Engineer Location: Mumbai Education: Graduate / Post-Graduate in Computer Science, Engineering, or a related field Experience: 2 8 years in IT / IT Security (Minimum 2 years in a relevant DevSecOps role) Role Overview We are looking for a DevSecOps Engineer with a strong security-first mindset and deep experience in automating and securing CI/CD pipelines. This role will focus on integrating security into the software development lifecycle, ensuring reliable and secure deployment of cloud-native applications, and maintaining robust infrastructure-as-code practices. The ideal candidate will have hands-on experience in cloud deployments, scripting, infrastructure automation, and a solid understanding of secure coding and development practices. Note: Candidates must be eligible for and able to pass DHS Suitability Clearance. Key Responsibilities Integrate SAST, DAST, and SCA tools into the CI/CD pipeline for automated application security scanning. Define, develop, and maintain CI/CD strategies and pipelines, especially for managing Infrastructure as Code (IaC). Lead build, deployment, and monitoring standards for secure and scalable application delivery. Collaborate with Agile development teams to implement end-to-end automation of application and infrastructure deployments in cloud environments. Automate provisioning and configuration of infrastructure using scripting and templating tools. Maintain and optimize CI/CD tools such as Jenkins, Travis, Ansible, and Kubernetes. Work closely with development, operations, and vendor teams to resolve technical issues and improve system reliability. Monitor, support, and maintain installed systems and infrastructure, ensuring maximum availability and performance. Create and maintain scripts for system efficiency, automation, and operational improvements. Contribute to the design and implementation of secure, scalable, and highly available systems. Ensure strong backup, redundancy, and security strategies are in place and actively maintained. Identify performance bottlenecks and work with development teams to implement solutions. Required Skills & Experience Technical Skills: Strong scripting skills in one or more languages: Shell, Python, Ruby, Perl, Go, Groovy, Helm, PowerShell, etc. Experience with: Infrastructure as Code (IaC) tools and practices Cloud deployments and monitoring of web applications Operating systems: Strong in UNIX/Linux Networking concepts, particularly OSI layers and TCP/IP Experience with the administration and tuning of application stacks such as: Tomcat, JBoss, Apache, NGINX, Ruby, etc. Hands-on experience with: CI/CD tools: Jenkins, Travis, etc. Configuration management: Ansible Container orchestration: Kubernetes Mindset & Soft Skills: Security-first mindset with understanding of secure coding and DevSecOps principles Demonstrated ability to build secure and reliable infrastructure and pipelines Strong analytical and problem-solving skills Effective verbal and non-verbal communication and collaboration skills Proactive, self-driven, and able to work in fast-paced environments Preferred Qualifications Bachelor s or Master s degree in Computer Science, Engineering, or a related field Experience with DevSecOps in regulated or security-sensitive environments Familiarity with compliance requirements and security standards Be at the forefront of secure DevOps practices in a growing and tech-forward organization Work with cutting-edge technologies and tools in cloud-native environments Collaborate with a high-performing, cross-functional team Contribute to meaningful, security-focused development initiatives Competitive compensation and professional growth opportunities Qualification : Graduate / Post-Graduate in Computer Science, Engineering, or a related field

Senior Business Manager SEO Strategy & Client Success Location: Mumbai Experience: 5 7 Years (including proven team leadership experience) Education: Graduate (Any Discipline) Employment Type: Full-Time About the Role We re looking for a dynamic and experienced Senior Business Manager to lead our SEO initiatives and team operations. This role requires a strategic thinker with hands-on SEO expertise, strong client management capabilities, and a proven track record of leading high-performing teams. If you re passionate about driving organic growth and enjoy turning business goals into successful search strategies, this is the role for you. Key Responsibilities SEO Strategy & Execution Identify technical and structural website issues and provide actionable solutions to improve crawlability, indexing, and user experience Implement advanced SEO strategies using a combination of existing and innovative techniques Continuously monitor and improve search engine rankings for key clients across major and niche search engines Collaborate with content creators and web development teams to execute on-page and off-page SEO initiatives Drive SEO performance across all client accounts with a focus on ROI, traffic growth, and conversions Team & Client Leadership Lead and mentor a team of SEO specialists and digital marketers Translate clients business goals into strategic SEO campaigns Act as a primary point of contact for clients, ensuring transparency, performance updates, and strategic alignment Work closely with internal teams (content, design, web services) to ensure seamless execution of campaigns Reporting & Insights Develop customized performance reports using tables, graphs, and visual summaries to clearly communicate SEO progress and insights Convert complex data into actionable insights and business-friendly summaries for client presentations Maintain consistency in analytics and reporting best practices across the team Business Growth Identify upselling and cross-selling opportunities within existing client accounts Contribute to proposal creation, pitch support, and strategic planning for new business development Stay current with SEO trends, algorithm updates, and industry innovations through ongoing research and experimentation Requirements 5 7 years of experience in SEO/digital marketing with a focus on client strategy and team leadership Strong technical SEO knowledge, including site architecture, crawl optimization, schema, and speed optimization Hands-on experience with SEO tools like Google Search Console, Ahrefs, SEMrush, Screaming Frog, etc. Proficient in using analytics and reporting platforms like Google Analytics, Data Studio, and Excel Excellent client communication and stakeholder management skills Strong analytical mindset with the ability to derive insights from large datasets Proven ability to manage multiple projects and lead cross-functional teams Business acumen to identify growth opportunities within existing projects Preferred Skills Background in agency or client-facing environments Experience in SEO for high-traffic or enterprise-level websites Exposure to paid media, CRO, or broader digital strategy is a plus Lead high-impact projects with well-known clients Work with a driven, growth-oriented team in a collaborative culture Opportunity to influence SEO strategy and business outcomes directly Competitive compensation and clear growth path into senior leadership Qualification : Graduate (Any Discipline)

Position Title: Senior Territory Manager / Deputy Regional Manager Location: Mumbai Reports To: General Manager Experience Required: 10 to 15 years of relevant experience in sales, with a strong background in analytical and laboratory instruments. Educational Qualifications: Minimum: Diploma in Electronics, Chemical, or Instrumentation Engineering Preferred: B.Sc. / M.Sc. in Chemistry, Biology, or Physics OR Graduate / Diploma in Electronics, Chemical, or Instrumentation Engineering Role Summary: The Sr. Territory Manager / Dy. Regional Manager will be responsible for driving sales and business development for the company s full range of analytical and laboratory instruments. The role involves both individual contributions and managing a sales team within the assigned region. Key Responsibilities: Lead sales initiatives for analytical and laboratory instruments in the designated territory Generate new business opportunities through customer visits and market exploration Manage and update sales funnel and activities using CRM tools Conduct technical presentations and product demonstrations Drive commercial negotiations and close sales deals Consistently achieve or exceed defined sales targets Build and maintain strong relationships with customers and key stakeholders Ensure high levels of customer satisfaction through effective internal coordination with service and support teams Provide guidance and support to team members and ensure team performance aligns with regional goals Key Competencies and Skills: Minimum 5 years of experience in selling analytical instruments Proven ability to lead and manage a sales team (2 3 years of team management experience required) Strong understanding of Molecular Spectroscopy, Elemental Analysis, Gas Chromatography, and Thermal Analyzers (preferred) Excellent verbal and written communication skills in English Proficient in MS Office (Word, Excel, PowerPoint, Outlook) Goal-oriented, self-motivated, and capable of working independently Willingness to travel extensively within the assigned territory Qualification : Diploma in Electronics, Chemical, or Instrumentation Engineering

Position Title: Assistant Manager HPI (Hydrocarbon Processing Industry / Petrochemicals) Location: Mumbai Reports To: Senior Business Manager HPI Experience Required: 5 to 7 years of experience in sales of analytical instruments, specifically Gas Chromatography (GC). Familiarity with customized/system GCs for the petrochemical market is a strong advantage. Educational Qualifications: Minimum: B.Sc. in Chemistry OR Diploma in Electronics, Chemical, or Instrumentation Engineering Preferred: M.Sc. in Chemistry OR Graduate in Electronics, Chemical, or Instrumentation Engineering Role Overview: The Assistant Manager HPI will support the business development and project execution efforts within the Hydrocarbon Processing and Petrochemical industry segment. This role involves technical coordination, project support, and collaboration with internal teams, customers, and international principals to deliver customized GC solutions. Key Responsibilities: Collaborate with the Manager HPI (Petrochemical Market) and technical experts from the principal company to prepare system GC configurations Act as a technical liaison between sales teams, customers, and principal company experts to accurately capture and communicate requirements Coordinate with local vendors and the procurement team to source components and accessories required for complete HPI project deliveries Build and maintain strong professional relationships with key clients, partners, and internal stakeholders Support marketing and sales promotional activities related to the HPI product line Assist sales teams across India by providing technical inputs and support on active opportunities, under guidance from senior management Key Competencies & Skills: Excellent verbal and written communication skills Strong team player with a collaborative mindset Technical aptitude to understand and explain product configurations and analytical applications Ability to deliver impactful presentations and influence customer decisions Willingness to travel extensively across India Qualification : M.Sc. in Chemistry OR Graduate in Electronics, Chemical, or Instrumentation Engineering

Job Title: BIM Product Specialist Digital Construction Technology Location: Mumbai Qualification: B.E./B.Tech/M.E./M.Tech/MCA Experience: Minimum 5 Years Role Overview: We are looking for a dynamic and technically skilled BIM Product Specialist to support our digital construction initiatives, with a strong focus on 4D and 5D Building Information Modeling (BIM). This role blends product expertise, client interaction, and solution delivery, acting as a key link between the product development team and end users. The ideal candidate will bring hands-on BIM experience, a deep understanding of construction technology, and strong pre-sales and client-facing capabilities. Key Responsibilities: Drive product sales, pre-sales activities, and market development for BIM solutions, particularly those involving 4D (time) and 5D (cost) capabilities. Engage with clients to understand their pain points and demonstrate how BIM-based solutions can address their specific project needs. Participate in the product development lifecycle to understand product features and communicate technical details effectively to clients and internal teams. Conduct Proof of Concept (POC) sessions and demonstrations tailored to client-specific scenarios using BIM 4D/5D tools. Collaborate with multiple internal and external stakeholders, including sales, product, engineering, and client teams. Support BIM implementation strategies across client projects by providing technical guidance and solution-based recommendations. Analyze client feedback and industry trends to help refine product features and ensure market relevance. Required Skills & Competencies: Minimum 5 years of experience with BIM technologies, specifically with 4D (scheduling) and 5D (estimation/cost) workflows. Prior experience in pre-sales or product promotion within the construction technology space is highly desirable. Hands-on involvement in BIM project implementation and coordination with BIM teams. Strong understanding of challenges in BIM adoption and the ability to provide actionable solutions. In-depth knowledge of 3D, 4D, and 5D workflows and their integration into digital construction. Proficiency in project scheduling tools such as Microsoft Project (MSP) and Primavera P6. Excellent communication and presentation skills, with proficiency in PowerPoint, Word, and Excel. Deep understanding of digital construction methodologies and emerging technologies in the AEC (Architecture, Engineering, Construction) industry. Qualification : B.E./B.Tech/M.E./M.Tech/MCA

Position: Executive / Senior Executive - Technical Location: Mumbai Work Experience: 3-5 years Education: Bachelor s degree / Diploma in Photography / Cinematography / Videography Job Purpose The Executive/Senior Executive - Technical will be responsible for supporting technical aspects related to photography and videography products, including cameras, lenses, and related gear. The role involves providing product demonstrations, managing influencer relationships, and contributing to content creation for marketing and promotional activities. Additionally, the individual will have basic knowledge of video editing software and will work collaboratively with teams to ensure high-quality video production. Key Responsibilities Core Responsibilities Advanced Technical Knowledge: Demonstrate a deep understanding of cameras, lenses, and other photography/videography gear, providing product demos to customers and preparing detailed product comparisons and presentations (PPTs). Photo/Video Editing: Basic knowledge of photo/video editing and color grading. Video Editing Software Knowledge: Familiarity with editing tools such as Final Cut Pro, Adobe Premiere Pro, and Da Vinci Resolve. High-Quality Production: Apply advanced videography/photography skills to create high-quality videos for marketing, promotional content, and other brand materials. Influencer Management: Build and maintain strong relationships with content creators, ensuring timely and efficient delivery of deliverables for collaborations and campaigns. Additional Responsibilities Maintain a customer database and track interactions and technical support queries. Collaborate with internal teams (sales, marketing, etc.) to ensure effective product knowledge dissemination and brand representation. Key Competencies & Skills Excellent Communication Skills: Able to effectively communicate with customers, Nikon creators, and internal teams, offering technical support and resolving issues. Teamwork & Independence: Ability to work both independently and collaboratively within a team environment. Strong Organizational Skills: Excellent time management, prioritization, and problem-solving abilities. Passion for Photography & Technology: A genuine passion for photography, videography, and technology will be a significant advantage. Adaptability: Ability to thrive in a fast-paced, deadline-oriented, and dynamic work environment. Collaboration: Strong ability to work with cross-functional teams, including product, marketing, and customer support. Qualification : Bachelors degree / Diploma in Photography / Cinematography / Videography

Position: Assistant Manager Project Execution Location: Mumbai Department: Sales Apply Now Job Purpose To handle the construction activities at the site for the allotted towers. Principal Accountabilities Executing construction activities (Finishing activities) at the site with maximum quality. Studying drawings and specifications and executing the same through proper planning. Handling the queries and resolving the problems of the site or escalating to the site head wherever required. Maintaining high quality standards at site. Ensuring the safety on the site. Coordinating with Liasoning, Contracts, Purchase, Quality and vendors for the smooth functioning of the project. Updating the site head on the on-going project on a regular basis. Ensuring the project is running as per the budget. Following the SOP of the organization. Managing a team of 3-4 project engineers. Identifying the training needs on the basis of safety inspection data and conducting appropriate interventions (e.g., coaching, mentoring, on the job training). Performance Measure of Success: Individual Accountability Elimination of defects in blockwork/gypsum/external plaster Achievement of BWR targets Employee engagement score for the team (MCARES) Safety & quality score Shared Accountability Vendors Quality team Safety Team Key relationships: External Vendors Internal Quality team Safety Team Functional Competencies: Technical knowledge of construction operations Interpersonal skills Stakeholder management Mahindra Leadership Competencies (3 Critical competencies): Leveraging Human Capital Managing & creating a high-performance team by building trust, team-work and collaboration Leveraging the knowledge and skills within the team Demonstrating commitment and ownership of results Weaving Passion & Energy at work Providing support to others when required & leveraging help from others Being able to learn from mistakes and encouraging the team to do the same Demonstrating empathy, warmth & attentiveness Result Orientation with Execution Excellence Leading the team by example and effectively managing various variables of a given project Displaying dedication towards quality improvement and on-time delivery Taking end-to-end ownership of team goals Qualification and Experience: Qualification B.E./B.Tech. in Civil Engg. Experience 6-10 years of work experience Qualification : B.E./B.Tech. in Civil Engg

Position: Technical Support Specialist (Japanese) Location: Mumbai, India About LRN: LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform. About the role: LRN team develops data specifically for a set of key product domains like eLearning, Disclosures, personalization and completions. We deal in AWS technologies like Redshift, S3, Glue, and Lambda. You'll build our data lake and partner with Product and BI teams to build new behavioral events, pipelines, datasets, models, and reporting to support their initiatives. You'll also assist to develop our analytics capabilities in Quicksight and build out our real time reporting capabilities. Your responsibilities will include: Provide support to internal and external customers on all aspects of LRN s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization) Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes. Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured. Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate. Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities. Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems. Maintain quality levels for all work related to customers requests. Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working. Collaborate with peers to discuss unique solutions and to document them. Perform other duties as assigned. Requirements: Bachelor s Degree 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. Proficient in Japanese language (Written and spoken) - Mandatory Excellent communication skills in English. This position requires above par skills to write and speak in English. Extensive experience in supporting enterprise customers based in US and Europe. Familiarity with HTML and CSS. Familiarity with Learning Management Systems Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files. Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product. This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory. An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent. Ability to consistently spot and report issues before they reach a point of becoming critical. A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology. Must have an inherent attention to detail Benefits: LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualification : Bachelors Degree

Position: Lead Data Engineer Location: Mumbai, India (Hybrid 4 days onsite) Division: Engineering | Full-Time About Blenheim Chalcot Blenheim Chalcot is one of the world s leading digital venture builders. For over 20 years, we've been building disruptive, GenAI-enabled companies across industries such as FinTech, EdTech, GovTech, Media, and Sport. Headquartered in London, we operate globally, with a rapidly growing team in India that supports innovation, growth, and technical excellence across our portfolio. Blenheim Chalcot India, launched in 2009, is a central force behind our success. Our team delivers core services across technology, marketing, HR, finance, legal, and more serving as a powerful launchpad for ventures shaping global trends. About Fospha Fospha is a rapidly growing marketing measurement platform for eCommerce brands. We re certified partners of Meta, TikTok, and Snap, and have earned a reputation for helping some of the world s most well-known D2C brands unlock measurable growth. With product-market fit secured and award-winning success behind us, we re expanding globally and looking for top engineering talent to power our next phase of scale. The Role: Lead Data Engineer We re hiring a Lead Data Engineer to oversee the design, implementation, and performance of scalable ELT pipelines and data infrastructure. This is a hands-on leadership role, ideal for an experienced engineer who excels at building systems, mentoring teams, and driving business value through clean, reliable data. You will lead technical delivery in partnership with analysts, ML engineers, and stakeholders, ensuring data remains a strategic asset across Fospha s product suite. Key Responsibilities Lead and mentor a team of Data Engineers, cultivating a collaborative and high-performance environment. Own the end-to-end delivery of data engineering projects architecture, execution, quality, and scalability. Design and implement robust ELT pipelines using modern tooling and cloud infrastructure. Maintain and enhance data models used by analysts, ML engineers, and product teams. Collaborate across engineering, product, and analytics to define data requirements and delivery roadmaps. Ensure data integrity, reliability, and governance across multiple sources and systems. Contribute to exploratory data analysis, schema evolution, and pipeline optimizations. Identify and implement continuous improvements to processes, tools, and team workflows. Stay abreast of industry trends and emerging tools in data engineering and architecture. About You Required Experience & Skills Proven experience leading data engineering teams with end-to-end technical ownership. Expert-level knowledge of SQL (especially PostgreSQL) and relational databases. Proficiency in Python for data manipulation and scripting. Strong understanding of data pipelines, architecture, and ELT/ETL design. Familiarity with agile software development practices. Preferred Experience Experience using dbt (Data Build Tool) in production environments. Familiarity with AWS data services (e.g., Redshift, S3, Glue, Athena). Exposure to data modeling, statistics, or data science-friendly data design. Education Bachelor's or Master s degree in Computer Science, Engineering, or a related technical discipline. Join the world s leading venture builder, working on GenAI-enabled, high-growth startups. Hybrid work setup: 4 days onsite in our modern Mumbai office. Learn from diverse, top-tier global talent across engineering, data, and product. Culture of continuous learning, mentorship, and rapid innovation. 24 days of annual leave, 6 floater days, and 4 public holidays. Private medical insurance for you and your immediate family. Inclusive parental leave policies and a family-first work culture. A fun and collaborative environment we also own the Rajasthan Royals IPL team! Our Commitment to Diversity At Blenheim Chalcot, inclusion and meritocracy are at the core of our culture. We believe diversity drives better outcomes, and we are committed to fostering a workplace where everyone can thrive and make the most of their skills and potential. Application Process Our streamlined hiring process starts with a 15-minute introductory call, followed by interviews with our engineering leadership. We respect your time and aim to provide prompt, clear communication throughout. Qualification : Bachelor's or Masters degree in Computer Science, Engineering, or a related technical discipline.

Job Title: Customer Service Associate Location: Mumbai, India Department: Customer Operations Industry: FinTech Employment Type: Full-Time About the Role: We are seeking a proactive and empathetic Customer Service Associate to join Salary Finance, a fast-growing FinTech venture under the Blenheim Chalcot portfolio. In this role, you will be an integral part of the customer operations team, ensuring prompt, compliant, and high-quality customer interactions via live chat and email. You will be working closely with our teams in India and the UK to provide a seamless customer experience while contributing to the enhancement of internal processes and customer-facing solutions. Key Responsibilities: Handle customer inquiries via live chat and email in a professional and timely manner. Provide support related to loan applications, repayments, account updates, and general queries. Interpret and explain financial products, terms, and policies with clarity and compliance. Maintain accurate records in the CRM system and ensure resolution logs are up to date. Escalate unresolved or complex issues to the appropriate teams and follow up until closure. Troubleshoot basic technical issues (login errors, document uploads) and collaborate with the tech team. Ensure strict compliance with GDPR and data protection standards. Meet service benchmarks aligned with SOPs and SLAs. Identify recurring issues and offer feedback to product and operations teams. Recommend improvements for FAQs and knowledge base articles. Support customer retention by providing exceptional service and building rapport. Share insights and best practices with peers to support continuous team improvement. Participate in regular training on product updates, tools, and compliance protocols. About You: You are a detail-oriented, tech-savvy problem solver with a passion for delivering excellent customer service. You thrive in fast-paced, change-driven environments and are eager to contribute to a mission-driven FinTech. Required Skills: Strong communication skills both written and verbal. High emotional intelligence with a customer-first mindset. Prior experience in a customer/client-facing role. Ability to multitask, stay organized, and meet deadlines. Comfortable with Google Sheets, Excel, and manipulating customer data. A collaborative, empathetic, and solutions-focused attitude. Self-motivated and resilient, even in high-pressure situations. Preferred Skills: Experience in financial services, tech, or employee benefits companies. Familiarity with CRM systems and ticketing platforms (e.g., Zendesk, Freshdesk). Working knowledge of G Suite, Advanced Excel, and basic data analysis. Understanding of TCF, GDPR, CCA, and AML regulations. Education: Minimum: High School Diploma Preferred: Bachelor s Degree in any discipline About Salary Finance: Founded in 2015, Salary Finance is one of the UK s leading FinTech platforms improving employee financial well-being. Our platform supports over 4 million employees across 575 clients, including 20% of the FTSE 100. Backed by Blenheim Chalcot and major financial institutions, we provide salary-linked savings, loans, earned wage access, and financial education all through our digital platform. Our mission is to make employees financially healthier and happier, ultimately boosting productivity and well-being at work. About Blenheim Chalcot: Blenheim Chalcot (BC) is the UK s leading digital venture builder, with over 26 years of experience building disruptive businesses in FinTech, EdTech, GovTech, HealthTech, and beyond. With over 4,000 employees across 20+ ventures, our India operation (established in 2014) plays a crucial role in innovation, development, and scaling. What We Offer: Be part of the world s leading digital venture builder. Access to cutting-edge GenAI technologies. Opportunities for continuous learning and personal growth. Fun and open work culture (we own the Rajasthan Royals IPL team!). 24 days of annual leave + 10 public holidays. Private medical insurance for you and your family. Life insurance coverage. Diversity & Inclusion: At Blenheim Chalcot, we value diversity, meritocracy, and innovation. We are committed to creating an inclusive workplace that supports all employees in reaching their full potential. We recruit and develop talent based on skills and passion not background. Apply Today: If you're passionate about delivering high-impact customer experiences and eager to be part of an innovative FinTech journey, we'd love to hear from you.

Job Title: Customer Success Manager Cybersecurity Location: Mumbai, Maharashtra, India Department: Customer Success | Full-Time About CloudSEK At CloudSEK, we re on a mission to build the world s fastest and most reliable AI-driven cybersecurity technology. Founded in 2015 and headquartered in Singapore, we ve grown rapidly to become one of India s most trusted cybersecurity product companies. Our proprietary AI and ML-powered platform offers real-time detection and resolution of digital threats across various internet sources. CloudSEK s product suite includes: XVigil: Digital Risk Protection Platform BeVigil: Attack Surface Monitoring Tool SVigil: Contextual AI for Supply Chain Risk Monitoring We re proud recipients of multiple accolades, including: NASSCOM-DSCI Security Product Company of the Year NetApp Excellerator s Best Growth Strategy Award $7M Series A funding led by MassMutual Ventures Join us as we redefine digital risk management across the globe. Role Overview: Customer Success Manager Cybersecurity We are looking for a Customer Success Manager (CSM) with a strong background in cybersecurity to manage strategic customer accounts and ensure they realize maximum value from CloudSEK s solutions. You ll be the primary point of contact for clients, combining your relationship management skills with technical cybersecurity expertise to deliver an outstanding customer experience and drive retention, engagement, and growth. Key Responsibilities Account Management Serve as the main liaison for a portfolio of strategic enterprise clients Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to align customer goals with product capabilities Visit clients at least twice a year to strengthen relationships and understand evolving cybersecurity needs Cybersecurity Expertise Provide expert insights on threat intelligence, data leak prevention, and digital risk protection Act as a trusted cybersecurity advisor, interpreting threat data generated by CloudSEK s platforms Work closely with client security teams to optimize product usage and threat response Customer Engagement Build strong relationships with key stakeholders including CXOs and CISOs Cultivate customer champions to support advocacy and referrals Deliver customized threat intelligence reports and collect feedback for continuous improvement Revenue Growth and Retention Identify upsell and cross-sell opportunities within assigned accounts Drive on-time subscription renewals and ensure Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets are met Support the sales team with referrals and client expansion strategies Product Adoption & Feedback Ensure 100% utilization of subscribed features and solutions Conduct regular configuration and usage reviews Gather client feedback and contribute to product roadmap planning Operational Excellence Maintain accurate account records using CRM tools Share knowledge internally through documentation, training, and internal presentations Ideal Candidate Profile 5+ years of experience in Customer Success, Account Management, or Cybersecurity consulting Strong understanding of cybersecurity principles, digital risk management, and threat intelligence Excellent communication and relationship management skills Proven track record in driving customer satisfaction, retention, and account growth Ability to manage multiple accounts and prioritize tasks effectively Tech-savvy, detail-oriented, and driven by customer outcomes Bonus Points If You Have Experience conducting onsite meetings and business reviews Knowledge of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) metrics Experience analyzing cyber threats and delivering value-based recommendations Perks & Benefits at CloudSEK Competitive compensation and performance incentives Flexible working hours and a vibrant office culture Free food, unlimited snacks, and beverages Regular team events, music sessions, and creative showcases An opportunity to make a real-world impact in a fast-scaling cybersecurity company Join CloudSEK Empowering the Future of Cybersecurity If you're a customer-focused professional with a passion for cybersecurity and client success, we d love to meet you. At CloudSEK, your work will protect global digital assets while you grow with a world-class team. Apply now and be part of our journey to secure the digital world.

IT Engineer | IT Support | Network Troubleshooting | Desktop Support | Noida Location: Noida, Uttar Pradesh, India Position: IT Engineer Shift Timing: Flexible / 24x7 Qualification: B.Tech Job Description: We are looking for a highly motivated IT Engineer to join our team in Noida. In this role, you will be responsible for providing technical support for desktops, data, and server management. You will be tasked with installing and maintaining hardware and software, troubleshooting networking issues, and supporting the application build deployment on both client and cloud infrastructure. This role requires a proactive approach to network troubleshooting, IT helpdesk support, and ensuring smooth day-to-day operations. Key Responsibilities: Hardware & Software Management: Install, configure, and maintain hardware components and computer peripherals. Ensure regular updates and upgrades to operating systems and software. Networking & Connectivity Support: Troubleshoot and resolve networking issues, ensuring seamless connections and network stability for all users. Technical Support: Provide daily desktop support, assisting with technical issues related to data and server management. Offer IT support for end-users, including troubleshooting and resolving issues remotely. System Changes & Documentation: Perform system changes in compliance with organizational policies. Maintain comprehensive technical documentation for future reference and cross-functional collaboration. Application Deployment: Support the application build deployment process on client infrastructure and cloud infrastructure, ensuring smooth operation. Database & IIS Knowledge: Utilize basic knowledge of databases and IIS for troubleshooting and support tasks. 24x7 Support: Be comfortable working in a 24x7 shift environment and provide support during night shifts or weekends as required. Required Skills and Experience: B.Tech in Computer Science or a related field. Experience in providing IT support and managing helpdesk services. Hands-on experience with desktop support, including installation, troubleshooting, and maintenance of hardware and software. Strong understanding of networking, network troubleshooting, and connection issue resolution. Basic knowledge of databases and IIS (Internet Information Services). Excellent communication and problem-solving skills to support end-users effectively. Willingness to work in 24x7 shift schedules and potential relocation to Noida. Preferred Skills: Knowledge of cloud infrastructure and deployment processes. Experience with server management and data management systems. Familiarity with IT ticketing and documentation systems for efficient issue tracking. Qualification : B.Tech in Computer Science or a related field.

Job Description: IT Support Specialist (Oracle & Ecosys) Experience: 2-3 Years Education: Bachelor's degree in Computer Science, Engineering, or a related technical field (preferred) Job Description: We are looking for an IT Support Specialist to join our team, responsible for supporting and maintaining Oracle databases and the Ecosys web-based application. This role requires a strong understanding of Oracle database concepts and the ability to perform technical troubleshooting, manage users and roles, and ensure smooth operation of integrated systems. In this role, you will be responsible for performing various database administration tasks, ensuring high availability and performance of the system, and providing technical support for Ecosys integration. You will work closely with both internal and external technical teams, including Ecosys Hexagon and USA counterparts. Key Responsibilities: SQL Queries & Database Administration: Perform SQL queries on the database for data retrieval, updates, and troubleshooting. Create and maintain users and roles in Oracle and Ecosys web-based applications, assigning appropriate privileges as necessary. Perform database tuning and performance monitoring to ensure efficient database operations. Handle alerts monitoring and troubleshoot any database-related issues as they arise. Technical Troubleshooting & Integration Support: Provide technical support for integration-related issues between Oracle databases and the Ecosys web application. Troubleshoot and resolve any technical issues related to Oracle database performance and Ecosys system integration. Perform general troubleshooting for integration problems, escalating as necessary for advanced support. System Configuration & Management: Install, configure, and upgrade Oracle server software and related products. Handle application and service start/stop processes for the Oracle and Ecosys applications. Complete project setup and project adjustments within Ecosys. Collaboration & Communication: Interface with Ecosys Hexagon & USA counterparts for technical support, ensuring effective communication and resolution of issues. Collaborate with peers, co-workers, and managers to troubleshoot issues, share knowledge, and optimize systems. General IT Support Duties: Maintain effective working relationships with peers, co-workers, and managers. Perform a wide variety of duties and responsibilities with accuracy and speed under time-sensitive deadlines. Qualifications: Experience: 2-3 years of IT support experience, with a focus on Oracle database administration and integration troubleshooting. Hands-on experience with Oracle database management and performing basic troubleshooting and tuning. Experience with Ecosys web-based applications is a plus. Technical Skills: Strong knowledge of SQL and experience writing SQL queries for data retrieval and updates. Good understanding of Oracle core database concepts and the ability to perform basic database management and troubleshooting. Familiarity with Ecosys web-based applications, including user role management, system configuration, and troubleshooting integration issues. Communication & Interpersonal Skills: Excellent interpersonal, communication, and organizational skills. Ability to work collaboratively in a team environment and maintain effective relationships with peers, co-workers, and external technical teams. Strong ability to work under pressure, handling time-sensitive issues and meeting deadlines. Education: Bachelor's degree in Computer Science, Engineering, or a related technical field preferred. What We Offer: Competitive salary and benefits. Opportunity to work in a collaborative, fast-paced environment. Exposure to cutting-edge technologies and systems. Supportive team culture with opportunities for career growth and professional development. Qualification : Bachelor's degree in Computer Science, Engineering, or a related technical field (preferred)

Introduction A Technology Sales Engineer role (internally called a Brand Technical Specialist) within IBM Security means providing industry-leading solutions to help our clients navigate the challenges of cloud security, advanced threats, compliance and privacy, as well as mobile and remote security. This role ensures you re continuously growing personally and professionally staying ahead of industry trends and remaining the trusted advisor our clients depend on for success. IBM s excellent onboarding and industry-leading learning culture will equip you to create a lasting impact while advancing your career. In our collaborative and experiential sales environment, you'll work alongside bright minds and keen co-creators always willing to help and be helped as you apply passion to drive our clients' investment in IBM's products and services. Your Role and Responsibilities As a Brand Technical Specialist, you will: Security Strategy Crafting: Work with clients to craft security strategies for infrastructure, applications, and management tailored to their business needs. Enhanced Security Solutions: Detail and present IBM Security solutions that enhance existing technology stacks, helping clients to better manage their security. Effective Communication: Simplify and explain complex technical topics in an easily understandable manner to clients, ensuring clarity and alignment. Trust-Building for Cloud Deals: Build credibility and trust at all levels within client organizations to successfully close complex cloud technology deals, driving value for their business. Required Education Bachelor's Degree Required Technical and Professional Expertise Knowledge of Data Security technologies like Database Activity Monitoring (DAM) using IBM / Imperva / McAfee, deployed both on-premises and in the cloud. Experience guiding clients in adopting DAM solutions, including delivering Proof of Concepts (PoC), Proof of Technology (PoT), Request for Proposal (RFP) responses, and Enablement activities for partners and clients. Strong ability to deliver presentations and demos to clients and partners, explaining complex security solutions in an engaging and clear manner. Experience capturing and prioritizing complex requirements, resolving conflicts, and obtaining client buy-in on assumptions to fill gaps in critical requirements. Good to Have Experience Understanding of heterogeneous types of databases such as RDBMS (DB2, Oracle, MS SQL), RDS, DBaaS / PaaS, Big Data, Data Warehouse, SAP HANA, etc. Experience articulating technology options to clients, advising on strategic decision-making, and exploring innovative solutions to accelerate their digital transformation. At IBM, we foster a culture of growth, collaboration, and innovation. As a Brand Technical Specialist, you'll join a team of experts dedicated to helping clients tackle complex security challenges. You will be empowered with cutting-edge technology and supported by a network of mentors and coaches to ensure your continuous success and development. In this role, your contributions directly impact IBM s growth and help shape the future of security solutions for global businesses. Join us at IBM Security to drive meaningful change and secure the digital transformation journeys of the most innovative companies worldwide. This job description highlights the key responsibilities and qualifications required for the Technology Sales Engineer (Brand Technical Specialist) role, providing potential candidates a clear understanding of the position and its importance at IBM Security.

Job Description: We are seeking a highly skilled and motivated Business Analyst to join our team. In this role, you will work closely with stakeholders to define, document, and optimize business processes. You will play a key part in ensuring that systems are designed according to user needs, conducting functional testing, and assisting with user acceptance testing. Additionally, you will support the team with training, business process evaluations, and process optimization strategies. Your efforts will help drive continuous improvement and ensure timely delivery of projects. Key Responsibilities: Define and document customer business functions and processes. Identify, define, and document business needs and objectives, ensuring that the system design aligns with user requirements. Prepare functional test cases to ensure that the developed system meets user needs. Participate in user acceptance testing and conduct functionality testing of new systems. Assist in training and coaching both professional and technical staff to improve their skill sets. Evaluate business processes, anticipate requirements, and uncover areas for improvement. Develop and implement solutions to enhance business processes and optimize systems. Lead ongoing reviews of business processes and develop strategies to optimize them. Stay up-to-date with the latest process and IT advancements to help modernize and automate systems. Conduct meetings and presentations to share ideas and findings with stakeholders. Document and communicate the results of your efforts to ensure clarity and alignment with project goals. Gather critical information from meetings with stakeholders and produce useful reports. Manage projects, develop project plans, and monitor the performance of ongoing projects. Ensure timely completion of deliverables and track progress against deadlines. Required Technology Stack: Ability to conduct and manage stakeholder meetings effectively. Strong stakeholder management skills, ensuring clear communication and alignment. Proficiency in SQL query writing. Strong documentation and writing skills. Good presentation skills, capable of presenting ideas and findings clearly. Experience with data modeling and analyzing both Microsoft and Open-source applications for testing and analysis. Expertise in writing and analyzing SQL stored procedures. Experience interacting with customers for gathering requirements, QA, and issue analysis. Domain Exposure: Familiarity with Depository Participants or Insurance domains will be a plus. Educational Requirements: B.E. (Computers/IT), MSc, MCA or a related field. Technical and Professional Requirements: Strong knowledge of data modeling. Experience with both Microsoft and open-source applications for testing/analysis. This is a fantastic opportunity for a skilled Business Analyst to play an important role in optimizing and modernizing business processes, working across teams, and ensuring the success of key projects. If you are driven, organized, and passionate about process improvement, we encourage you to apply! Qualification : B.E. (Computers/IT), MSc, MCA

Systems Engineer Description Hungry, Humble, Honest, with Heart. The Opportunity Nutanix (NTNX) is looking for a passionate and enthusiastic Systems Engineer (SE) who will act as a trusted advisor to our customers, beginning as a presales activity and continuing throughout the customer s transformational journey with Nutanix solutions. Your primary responsibility is to partner with the sales team, providing technical knowledge about Nutanix solutions to our customers and prospects. You ll deliver technical expertise through sales presentations, product demonstrations, and guide prospects through technical evaluations (POCs), which are critical to the success of our deals. Additionally, you ll collaborate with internal teams to address customer concerns, escalate product issues, and act as a brand ambassador for Nutanix. About the Team At Nutanix, you ll be part of the Systems Engineering team. This team operates with a strong spirit of collaboration and teamwork, driven by Nutanix s core values hungry, humble, honest, and with heart. You will report to the Head of Enterprise Business, Amit Sharma, who oversees strategic initiatives and technical direction for the team. This role is primarily on-site with frequent customer visits, but there are no strict office attendance requirements. Travel Requirement: Up to 50% of your time will be spent visiting customers, offering valuable face-to-face engagement to understand their needs and deliver exceptional solutions. Your Role Demonstrate features and articulate the benefits of Nutanix solutions to influence customer purchase decisions and drive business transformation. Size and configure Nutanix solutions to meet customer needs. Build and nurture long-term relationships with customers, establishing yourself as a trusted and valued resource. Provide customer feedback to internal Nutanix teams to support product development and service improvements. Work with sales counterparts to develop account plans, coverage models, and proposals, recommending solutions based on Nutanix offerings. Collaborate with the broader presales team to secure technical wins efficiently and professionally. What You Will Bring 7+ years of experience in a customer-facing technical role as a Systems Engineer or Solutions Engineer. Bachelor s degree or equivalent experience in Information Technology. Hands-on technical aptitude and agility to adapt to evolving market demands. Strong team player with proven cross-functional collaboration experience. Analytical approach to solving complex problems, with the ability to clearly describe the issue and recommend solutions. Excellent written and verbal communication skills in English, along with strong presentation abilities. Exceptional organizational skills, able to manage multiple projects and prioritize effectively. Highest standards of personal and professional ethics and integrity. A passion for learning, growth, and continuous improvement. Ability to craft compelling stories using whiteboards, presentations, and other media. Advanced knowledge of virtualization technologies and/or enterprise applications. Willingness to travel up to 50% of the time within your assigned territory and for key events. Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other category protected by applicable law. We hire and promote individuals solely based on their qualifications for the job. We are committed to fostering an inclusive environment where all Nutants can thrive, do great work, and feel safe from discrimination, intimidation, or harassment. We also ensure reasonable accommodations for persons with disabilities. Qualification : Bachelors degree or equivalent experience in Information Technology.

Description Responsible for administration of Engineering Applications & Data Management. Administrator responsibilities with oversight of multiple Engineering Applications. Manage CAD 2D & 3D ( Autocad,Microstation,SP3D,Aveva E3D ,ProjectWise, Revit,Civil 3D) system configuration, and continuously drive functional and operational excellence through workflow management. Continuously assess system architecture and business processes to contribute to strategic planning. Providing Engineering Application technical support to Company s Engineers Manage and troubleshoot configuration and operational parameters for all Engineering Applications. Develop and maintain different CAD templates, drafting/modeling standards and registry setting files, etc. in accordance with Company standards. Create macros to simplify and automate the manual processes. Support all end users, establishing document standard processes and procedures, implement best practices, and help facilitate across functional departments Develop and optimize the workflows and interface to the company Work within Team to perform root cause analysis debug software issues and work to develop, test, and implement fixes to prevent a recurrence. Installation of Engineering Application and including planning and implementation of upgrades and patches Manage licenses for all CAD & Engineering Applications software modules Provide CAD support as needed. Qualifications Bachelor of Engineering from Mechanical/Civil /Electrical Engineering. Proficiency with the following Software: AutoCAD, Revit, Civil 3D,Bentley,SP3D. Drafting, 2D & 3D Modeling. knowledge of Programming or Powershell script. Qualification : Bachelor of Engineering from Mechanical/Civil /Electrical Engineering.

Billing & Finance Specialist Roles & Responsibilities Billing Documentation & Data Retrieval Collect support documentation for client invoices from multiple resources. Retrieve data from systems such as Oracle, Unanet, WebNow, and other relevant platforms. Gather and organize documentation, including: Vendor and subcontractor invoices Timecards and expense reports Shipping receipts and fleet trip tickets Printing, scanning, plotting, and reprographics records Postage documentation and filing Client contracts and subcontract agreements Projects with complex invoicing requirements Audit & Compliance Support Assist with quarterly internal audit reviews for selected projects. Ensure all billing records are accurate and compliant with company policies. Administrative & Team Support Maintain organized financial records and provide necessary documentation to stakeholders. Support the finance and accounting teams in preparing audit-ready files. Perform additional tasks as assigned by the Manager. Qualifications & Skills Education & Experience 2-5 years of accounting experience in billing, financial support, or related fields. Experience with billing software, especially Oracle (preferred). Key Competencies Ability to work independently and in a team environment. Strong organizational skills and keen attention to detail. Ability to multitask and meet strict deadlines. Excellent oral and interpersonal communication skills. Technical Skills Intermediate proficiency in Adobe Acrobat, Microsoft Excel, Word, and Outlook. Work with a dynamic finance team in a fast-paced environment. Gain experience in billing, invoicing, and financial operations. Competitive salary and career growth opportunities. Apply Now & Build Your Career in Finance & Billing!