Technology Support II Jobs in Bengaluru

Software Development Manager Experience: 8+ Years Location: Bangalore Company: Kaleidofin About Us Kaleidofin is a mission-driven fintech platform committed to delivering financial solutions for underserved communities. Our proprietary ki credit platform combines advanced credit health analytics, middleware integration, risk dashboards, and debt capital structuring empowering financial institutions to serve low-income customers, informal sector businesses, and MSMEs more effectively. Operating across India, Bangladesh, and Kenya, we ve already impacted over 6 million customers, enabling over $3 billion in debt capital for underserved communities. Backed by global investors including the Gates Foundation, Omidyar Network, and Blume Ventures, Kaleidofin is recognized as a leader in inclusive finance. Featured on Forbes Asia's "100 to Watch" Winner of RBI s Swanari TechSprint 2023 Winner of G20 TechSprint 2024 by BIS Certified as a Great Place to Work Role Overview As a Software Development Manager, you will play a key leadership role in shaping the technical roadmap and executing high-impact fintech products. You ll lead a team of engineers to build scalable, secure, and robust systems. This is a hands-on leadership role requiring active involvement in design, architecture, and code-level decisions. What You ll Do Own the product s engineering roadmap, architecture, scalability, and code quality. Guide system design decisions and lead architecture/code reviews. Collaborate closely with Product and Business teams to align on product strategy and feature development. Provide hands-on technical leadership especially in solving complex problems in fintech and lending domains. Mentor and develop engineering talent; foster a culture of ownership, innovation, and quality. Champion engineering best practices including test automation, CI/CD, and DevOps. Lead the adoption of data-driven practices including Big Data, PySpark, and data pipeline architectures. Balance short-term deliverables with long-term technical sustainability and scalability. Support team growth through career development, learning plans, and succession planning. 8+ years of software development experience, with 1 2+ years in people/team management roles. Strong fundamentals in computer science, system design, and problem-solving. Bachelor's or Master's degree in CS or related field from a top engineering institution (IITs, NITs, etc.). Proven experience building distributed, scalable, and secure systems. Strong hands-on experience with Python, Java, Spring Boot, and microservice architectures. Proficient in SQL/NoSQL, Kafka, CI/CD pipelines, and DevOps tools (Docker, Kubernetes, Jenkins, etc.). Familiarity with AI/ML model integration and credit scoring systems is a strong plus. Experience with data engineering: Big Data, Spark, Airflow, AWS stack (S3, Glue, Athena), etc. Knowledge of front-end and mobile (Android) development is a plus. Experience working in fintech, lending tech, or high-growth startup environments preferred. Excellent leadership, communication, and cross-functional collaboration skills. Be part of a high-impact team driving financial inclusion at scale. Work on cutting-edge technology in fintech and data infrastructure. Grow with a company that s winning global recognition and delivering real-world impact. Contribute to a people-first culture that values learning, innovation, and work-life balance. Qualification : Bachelor's or Master's degree in CS or related field from a top engineering institution

Job Title: Senior Specialist Software Engineering Location: Bengaluru Type: Full-Time Level: Professional About BetaNXT BetaNXT is powering the next generation of connected wealth management infrastructure. By integrating our proven platforms Beta, Maxit, and Mediant we deliver real-time data solutions that enhance advisor productivity, streamline enterprise operations, and elevate the investor experience. Our platform helps wealth management firms transform their legacy systems into scalable, future-ready solutions that drive differentiation and growth. About the Role We are seeking a Senior Specialist Software Engineering to join our Product Engineering team. This is a key technical leadership role for someone passionate about enterprise integration, legacy modernization, and delivering high-performance, scalable systems. You will work closely with architects, product managers, and cross-functional teams to design and implement critical enhancements across our platform, playing a key role in shaping our strategic initiatives. Key Responsibilities Lead software design & development of complex enterprise components aligned with business and technical goals. Collaborate with Solution Architects to define scalable, maintainable solutions. Provide technical oversight through the software lifecycle design, development, testing, and integration. Define and execute testing strategies: unit, integration, and performance. Drive code quality and reliability through proactive issue resolution and continuous improvement. Create and maintain technical documentation to ensure long-term maintainability. Ensure adherence to development best practices, internal standards, and compliance. Serve as a technical SME and point of contact for assigned domains. Mentor junior engineers, promoting skill development and knowledge sharing. Coordinate with QA, documentation, deployment, and support teams to ensure successful delivery. Participate in project planning, provide effort estimates, and contribute to work breakdown. Communicate effectively with technical and non-technical stakeholders, including senior leadership. Contribute in Agile/SCRUM teams, supporting sprint ceremonies and cross-functional collaboration. Maintain timely updates, raise risks early, and help drive resolution. Required Qualifications & Experience 10+ years of hands-on experience in Enterprise Application Integration and Mainframe Development. Expertise in COBOL, JCL, CICS, DB2, VSAM, and environments like CICS Web Services & Transaction Server 3.1. Proficient in integration technologies: IBM Integration Bus (IIB 10) IBM App Connect Enterprise (ACE 12) MQ Series, IBM DataPower Familiar with mainframe tools: TSO, File-Aid, Syncsort, Platinum, Abend-Aid, Mainview Experience with JCL utilities, ChangeMan, and version control tools like GIT. Skilled in unit testing, code quality, and design documentation. Understanding of performance metrics: CPU usage, response time, network latency, etc. Knowledge of API modeling and annotation tools: Swagger, RAML. Familiarity with XML, XSD, XPath, XQuery, JSON. Experience working in Agile/SCRUM development environments. Strong analytical, communication, and cross-functional collaboration skills. Bachelor s degree in Computer Science, Information Science, or a related field. Master s degree or certifications (e.g., IBM, Agile) are a plus. Join a company transforming the wealth management technology landscape. Work on mission-critical systems that power financial operations at scale. Collaborate with industry leaders and technical experts in a fast-paced environment. Contribute to modernization efforts that directly impact advisor and investor experience. Thrive in a culture that values innovation, integrity, and continuous improvement. Qualification : Bachelors degree in Computer Science, Information Science, or a related field

Job Title: Analyst / Senior Analyst Market Research Location: Bangalore Employment Type: Full-Time Job Overview We are seeking intellectually curious and detail-oriented professionals to join our high-performing Sector Research team. In this role, you will conduct deep-dive research into global technology sectors, track emerging startups, and provide insightful analysis to support data-driven investment decisions. This is an ideal opportunity for individuals passionate about startups, market trends, and competitive intelligence. Key Responsibilities Conduct comprehensive secondary research on global startups and emerging markets such as eCommerce, FinTech, HealthTech, SaaS, Robotics, and Enterprise Applications. Monitor investment trends, technological advancements, and the performance of key industry players. Develop sector-specific reports, landscapes, and strategic insights based on data-driven analysis. Identify, evaluate, and categorize high-potential startups worldwide. Become a subject matter expert in your assigned sector through continuous learning and research. Ideal Candidate Profile Graduates from top-tier institutes (IITs, NITs, BITS, IIMs) preferred. 0 3 years of experience in research, consulting, analytics, or strategy roles. Exceptional freshers with relevant internships are encouraged to apply. Strong interest in startups, venture capital, and sectoral market dynamics. Excellent analytical thinking, with outstanding written and verbal communication skills. Self-motivated, structured, and comfortable working independently in a fast-paced environment. What You Can Expect at Tracxn A meritocracy-driven, transparent, and collaborative culture free from internal politics. Exposure to like-minded, intellectually curious peers and continuous mentoring. Hands-on experience in building scalable, high-accuracy research processes. Fast-tracked learning and career growth with a clear performance-based progression path. Opportunities to make a meaningful impact from day one. Qualification : Graduates from top-tier institutes (IITs, NITs, BITS, IIMs) preferred

Job Title: Technical Support Engineer I / II Location: Bengaluru, India Job Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch cutting-edge financial products. Founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform, Tachyon, is the world s first cloud-native, fully API-enabled processing stack. It brings together issuing, processing, lending, fraud and risk, core banking, and more into a unified offering. With over 20 million cards issued globally and trusted by some of the largest banks and fintechs, Zeta is redefining the banking infrastructure landscape. Backed by SoftBank, Mastercard, and other marquee investors, Zeta is valued at $1.5 billion and employs over 1700 professionals, with more than 70% in R&D. About the Role As a Technical Support Engineer I/II at Zeta, you ll be part of the Banking Technology Support team, responsible for troubleshooting, resolving, and escalating issues related to Zeta Tachyon a platform with 100+ APIs, multiple customer-facing interfaces, and extensive enterprise-grade infrastructure. This role offers the opportunity to work with high-performing engineering and product teams, support enterprise clients, and grow your career in the B2B SaaS + Fintech space. Responsibilities Customer Support: Provide first-level technical support to clients, resolving issues efficiently and maintaining high customer satisfaction. Incident Management: Monitor incoming support tickets, emails, and calls. Prioritize and manage based on urgency and business impact. Troubleshooting: Diagnose basic technical issues with banking systems, apps, or APIs using internal tools and knowledge bases. Documentation: Contribute to knowledge base articles, FAQs, and process documents to enhance self-service and internal efficiency. Escalation Handling: Escalate complex issues to L2/L3 teams with thorough documentation and coordinate for resolution. Collaboration: Work cross-functionally with engineers, business analysts, and system admins to resolve customer concerns. Compliance & Security: Ensure adherence to security, privacy, and regulatory standards when handling sensitive customer data. Required Skills & Competencies Strong problem-solving and debugging abilities. Excellent written and verbal communication skills; able to explain technical concepts to non-technical users. Customer-centric mindset with a focus on delivering prompt, quality service. Comfortable working in fast-paced, multi-tasking environments. Familiarity with: JIRA Postman Kibana, Grafana, Splunk (must-have) Exposure to ticketing systems and knowledge base platforms is a plus. Willingness to learn new tools and technologies in banking and payments. Experience & Qualifications Bachelor's degree in Computer Science, IT, or related engineering fields. 2.6+ years of overall experience in technical support roles within enterprise or banking technologies. At least 1 year of hands-on experience supporting enterprise-grade software products or platforms. Prior experience in the banking/payments/fintech domain is an advantage. Be part of one of the most innovative fintech platforms globally. Opportunity to work closely with industry leaders and high-growth enterprise clients. A culture of growth, learning, and empowerment. Equal Opportunity Employer Zeta is an equal opportunity employer committed to diversity and inclusion. We celebrate differences and are proud of our inclusive culture. Candidates from all backgrounds are encouraged to apply. Qualification : Bachelor's degree in Computer Science, IT, or related engineering fields.

Artificial Intelligence Engineer Experience: 3 - 8 Years Location: Bangalore (Work from Office) Job Overview We are seeking a talented and experienced Artificial Intelligence Engineer to join our dynamic team. You will be responsible for designing, training, and deploying advanced AI and machine learning models to solve complex business problems. The ideal candidate will have strong expertise in Python, deep learning frameworks, and handling large datasets, coupled with the ability to integrate AI solutions seamlessly into existing systems. Technical Skills Proficiency in programming languages such as Python, R, or Java. Strong experience with machine learning algorithms (regression, classification, clustering). Hands-on expertise with deep learning frameworks like TensorFlow and PyTorch. Skilled in data manipulation, cleaning, and preprocessing techniques. Experience integrating AI models into existing applications and systems. Familiarity with cloud platforms (AWS, Azure, GCP) for AI model deployment. Preferred Skills Proficiency in Python with NLP libraries such as OpenAI s GPT, LangChain, etc. Knowledge of Large Language Models (LLMs) and fine-tuning methodologies. Experience with Retrieval-Augmented Generation (RAG) to enhance AI responses. Ability to develop and host APIs (preferably on IIS). Basic understanding of SQL and expertise in training, tuning, and deploying models leveraging SQL databases. Benefits Flexible working hours Learning and development opportunities Medical and insurance benefits Company Core Values Positive attitude and collaborative approach to achieving team goals. Clear and respectful communication skills (verbal and written). Emphasis on teamwork over individualism it s all about the we , not the me **. Growth mindset with a commitment to continuous learning and skill improvement. About In4Velocity Since 2004, In4Velocity has been a trusted partner for real estate, construction, and infrastructure companies, helping streamline their operations through innovative technology. Our flagship product, In4Suite , provides a comprehensive, unified ecosystem connecting all aspects of real estate organizations for a full 360-degree view. Supported by a powerful Business Intelligence system and unparalleled global support, our product is the go-to platform for digital transformation in real estate development and construction management worldwide. Join us to be part of a pioneering force driving innovation and progress in the real estate domain.

Customer Experience Manager II (EST Shift Bangalore, India) Location: Bangalore, India Work Shift: EST (5:30 PM IST 2:30 AM IST) Job Type: Full-Time | Customer Support | Cloud Technology Job Overview We are looking for a highly motivated and experienced Customer Experience Manager II to join our dynamic Customer Support team. In this role, you will be responsible for managing strategic enterprise accounts, ensuring superior customer satisfaction, and driving proactive customer success strategies. You will serve as the primary point of contact (POC) for customer escalations, technical issues, and account health, while ensuring Rubrik delivers a world-class customer experience in the cloud data management space. Key Responsibilities Build strong relationships with key customer stakeholders and deliver a seamless support experience. Act as the escalation owner and trusted advisor for complex technical and service-related issues. Train customers on how to engage with Rubrik s support portal, submit tickets, and track issues effectively. Utilize Salesforce CRM to monitor account health and detect patterns that may lead to service disruptions. Proactively identify risks and initiate actions to drive customer retention and account stability. Collaborate with cross-functional teams including Engineering, Technical Support, and Sales Engineering. Create and deliver Root Cause Analysis (RCA) documentation and customer-facing status updates. Work closely with internal teams to ensure timely issue resolution and a proactive support approach. Lead project management activities during critical incidents and escalations. Deliver weekly performance and progress reports to internal stakeholders and customer teams. Qualifications and Skills Minimum 8 years of experience in customer experience management, technical support leadership, or enterprise account management roles. Proficiency with CRM platforms, especially Salesforce. Strong communication skills with the ability to deliver clear written documentation and customer updates. Hands-on technical knowledge in: Networking protocols Data storage systems Backup and disaster recovery solutions Cloud platforms (e.g., AWS S3, Microsoft Azure) Hypervisors (VMware, Hyper-V) Experience managing virtual cross-functional teams in a high-pressure environment. Proven ability to handle customer escalations and implement preventive measures. Familiarity with storage vendor ecosystems and best practices in enterprise IT environments. Bachelor s degree in Computer Science, IT, Business, or related field (Advanced degree is a plus). Willingness to travel for client engagements and team collaboration as needed. Preferred Competencies Background in cloud computing, SaaS support, or data protection technologies. Certifications in project management or cloud platforms (e.g., AWS, Azure). Ability to lead with a customer-first mindset and ensure customer loyalty through proactive engagement. Join Rubrik and be part of a company at the forefront of cloud data security, backup solutions, and customer-centric innovation. You ll work with leading technologies, support high-value enterprise clients, and help shape the future of data management in the cloud.

Customer Success Engineer II Technical Support | Cloud & SaaS Location: Bangalore, India Job Type: Full-Time | Customer Success | Cloud Technology | Technical Support About Rubrik s Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is committed to delivering an outstanding post-purchase experience. Our team of seasoned experts ensures smooth deployment, adoption, and continued usage of Rubrik s cloud data management and Zero Trust Data Security solutions. We handle complex technical support cases, guide customers through SaaS product adoption, and provide strategic consultation across a wide range of cloud platforms, data security tools, and enterprise IT ecosystems. Our engineers work closely with cross-functional teams, acting as trusted advisors and primary technical contacts, to maintain high standards of data protection, incident resolution, and customer success. About the Role We are looking for a highly skilled Customer Success Engineer II to join our fast-paced support team. In this role, you will provide enterprise-level technical support for Rubrik s data security solutions via phone, web, chat, and email. You will troubleshoot complex technical issues, support diverse cloud deployments, and deliver excellent service across hybrid infrastructure environments. Key Responsibilities Handle technical support tickets ranging from basic queries to advanced troubleshooting across cloud platforms and virtualized environments. Independently diagnose and resolve customer issues involving snapshots, replication, backup and recovery, data management, and infrastructure. Utilize cloud infrastructure knowledge to provide guidance and recommend best practices (AWS, Azure, GCP). Collaborate with internal teams such as Engineering and Escalations to resolve critical incidents. Deliver high-quality customer communication, ensuring transparency and issue resolution from start to finish. Author and contribute to technical documentation, including knowledge base articles, FAQs, and deployment guides. Continuously improve case resolution processes and provide insights into recurring issues. Analyze and report root causes; work with developers to file bugs and enhance product reliability. Share feedback and insights with product teams to drive platform improvements and enhance customer satisfaction. Support automation, DevOps, and microservices architecture as part of troubleshooting modern enterprise stacks. Required Skills & Experience 3+ years in a technical support, DevOps, or cloud infrastructure role supporting enterprise environments. Strong knowledge of VMware, Linux, Kubernetes, and cloud platforms like AWS, Azure, and Google Cloud Platform (GCP). Hands-on experience with Office 365 APIs, Microsoft SQL databases, scripting languages such as Python or Perl, and automation tools. Deep understanding of SaaS systems, cloud deployment models, and data protection principles. Demonstrated problem-solving skills with a passion for learning and adapting to new technologies. Ability to write clear technical documentation and communicate complex concepts to diverse audiences. Bachelor's degree in Computer Science, Information Technology, or related technical field. Preferred Qualifications Experience in supporting data backup and recovery, storage solutions, or cybersecurity tools. Exposure to Zero Trust Security models, data compliance standards, or incident management workflows. Strong collaboration skills with internal development, QA, and customer success teams. Previous experience contributing to internal knowledge systems or customer-facing documentation. At Rubrik, we are redefining data security and resilience. Our award-winning platform, Rubrik Security Cloud, powered by machine learning, protects enterprise, cloud, and SaaS environments from ransomware, cyber threats, and downtime. You ll work with passionate professionals who are dedicated to helping businesses secure their critical data and recover quickly in times of crisis.

Quoting Analyst II Renewals & Revenue Operations Location: Bangalore, India Shift Timing: 5:30 PM 2:30 AM IST Job Type: Full-Time | Global Renewals Team | Quote-to-Cash About the Role Rubrik is seeking a detail-oriented and analytical Quoting Analyst II to join our Global Renewals Operations team. In this role, you will support the timely and accurate creation of renewal quotes for our existing customer base, working closely with Renewals Representatives, Sales Operations, and other cross-functional teams. Your focus will be to streamline quoting processes, enhance contract alignment, and drive data accuracy to improve revenue predictability and retention. You will manage a high-volume quoting pipeline, contribute to quote validation, and provide insights on upgrade, refresh, and expansion opportunities. This is a mission-critical role where your precision and attention to detail directly impact Rubrik s recurring revenue performance. Key Responsibilities Partner with Renewals Reps to ensure all subscription renewal quotes are generated and delivered on time. Validate and ensure quote accuracy across SKUs, pricing, expiration dates, contractual terms, and upgrade details. Manage and monitor a pipeline of upcoming renewals and prepare corresponding quoting packages. Identify opportunities for refreshes, product flips, or upgrades early in the renewal lifecycle. Review changes in installed base and validate updates executed by Sales and Account Management teams. Work with Salesforce CRM and reporting tools to maintain clean, actionable data. Analyze large datasets to deliver actionable insights related to customer retention, product adoption, and renewal expansion. Collaborate with cross-functional teams to resolve discrepancies and improve overall quote-to-cash efficiency. Support the standardization of quoting workflows to enhance team scalability and consistency. Required Skills & Qualifications 3 8 years of experience in Renewals Operations, Revenue Operations, or Quote-to-Cash (QTC) processes. Strong working knowledge of Salesforce CRM and quoting tools (e.g., CPQ platforms). Excellent organizational skills with the ability to prioritize and multitask in a high-volume environment. Strong analytical and data interpretation skills with attention to detail. Effective written and verbal communication skills to interact with both internal teams and external stakeholders. Experience with installed base or inventory management is a plus. Ability to work independently, manage deadlines, and drive process improvements proactively. Bachelor s degree in Business, Finance, Operations, or a related field preferred. Preferred Competencies Understanding of SaaS renewal cycles, subscription billing, and contract management. Familiarity with B2B sales operations, customer lifecycle management, and forecasting methodologies. Experience in a fast-paced technology environment or global support function. At Rubrik (NYSE: RBRK), our mission is to secure the world s data. Through Zero Trust Data Security and Rubrik Security Cloud, we help enterprises defend against cyber threats, ensure data resilience, and guarantee business continuity across hybrid, SaaS, and multi-cloud environments. Be part of a team that's transforming how organizations protect their most valuable asset: data. Qualification : Bachelors degree in Business, Finance, Operations, or a related field preferred.

Senior Customer Success Engineer II Bangalore (EST Shift) Location: Bangalore, India Shift: EST Hours About Rubrik s Global Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides comprehensive post-deployment technical support across a diverse set of technologies and cloud environments. We ensure timely activation and adoption of Rubrik s SaaS products and technologies to deliver maximum value. As a vital member of this team, you will serve as a trusted advisor and key point of contact for customers and partners, working closely with cross-functional teams to ensure customer success. In a data-driven world, Rubrik s Customer Support Team is the backbone of data security strategies, leveraging deep technical expertise in data management, protection, and recovery to swiftly resolve complex issues while maintaining exceptional customer experience. Role Overview As a Senior Customer Success Engineer II, you will provide enterprise-level technical support to customers through multiple channels including phone, web, email, and chat. You will deliver effective solutions to technical and non-technical users while supporting a broad range of cloud and technology deployments. Key Responsibilities Manage and resolve technical support cases from basic queries to advanced troubleshooting involving complex issues. Analyze and isolate root causes using structured troubleshooting and problem analysis techniques. Independently diagnose and resolve problems within the customer s environment, escalating when necessary. Provide expert advice on cloud infrastructure services and best practices. Research, troubleshoot, and resolve escalated customer issues promptly and accurately. Ensure detailed documentation, recording, and closure of all cases. Collaborate with internal teams (escalations, engineering, etc.) to facilitate clear communication and resolution. Contribute technical content to Rubrik s Deployment Guides, Knowledge Base, and FAQs. Demonstrate strong case management skills to proactively resolve issues and maintain high customer satisfaction. Create technical designs and documentation related to cloud deployment architectures. Required Experience & Skills 8+ years of experience in enterprise technical support, DevOps, or related fields. Expertise in troubleshooting advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and VMware administration. Strong problem-solving skills with ability to work independently. Proficient knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, databases (preferably MS SQL), scripting languages (Python, Perl), automation, microservices architecture, SaaS systems, and cloud application management. Hands-on experience with cloud deployments and infrastructure. Ability and willingness to learn and adapt across a broad technology stack. Comfortable filing bugs and collaborating with engineering teams to reproduce and resolve issues. Bachelor s degree in Computer Science, Engineering, or a related field. Rubrik (NYSE: RBRK) is committed to securing the world s data with its industry-leading Zero Trust Data Security approach. Our Security Cloud, powered by machine learning, protects data across enterprises, clouds, and SaaS applications. We empower organizations to maintain data integrity, ensure availability during disruptions, continuously monitor risks, and quickly restore business operations in the event of cyberattacks or failures. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Job Title: Tech Support Engineer Location: Bengaluru, India Company: LimeChat About LimeChat LimeChat is reimagining how businesses engage with customers through human-like conversations powered by AI, especially on platforms like WhatsApp. We're part of Y Combinator s Winter 2021 cohort and backed by top-tier investors. Over 300+ brands including HUL, ITC, Sugar Cosmetics, and Piramal Health rely on us to deliver smart, automated, and delightful customer experiences. Founded by IIT Delhi alumni and Forbes 30 Under 30 honorees, LimeChat is a fast-growing, mission-driven team obsessed with innovation, product excellence, and real-world impact. We see ourselves as an elite sports team, not a family. Everyone is an A-player and is expected to push themselves and their peers to new heights. If you're looking for hypergrowth, ownership, and the chance to work with cutting-edge technology in AI and automation, this is your opportunity. What You'll Do As a Tech Support Engineer, you ll be a key part of the Customer Success and Engineering loop diagnosing real-world issues and ensuring clients have a seamless experience with LimeChat s products. Key Responsibilities: Troubleshoot technical issues, analyze logs using Kibana, and identify root causes. Escalate unresolved bugs and issues to the engineering team with well-documented findings. Use SQL for running queries and retrieving data to fulfill client requests. Manage and resolve support tickets on Freshdesk and track bugs/issues in JIRA. Ensure resolution times meet SLA standards and strive for exceptional customer satisfaction. Work closely with product, QA, and engineering to continuously improve support operations. Contribute to the knowledge base and internal documentation for known issues and resolutions. Must-Have Skills Bachelor s in Computer Science, IT, or related discipline. Solid understanding of SQL and data query logic. Familiarity with Freshdesk (or similar ticketing tools) and JIRA for issue tracking. Excellent troubleshooting and debugging skills. Comfortable reading and interpreting application logs via tools like Kibana. Clear written and verbal communication skills. Strong customer-first mindset with a focus on resolution and relationship building. Able to work in a fast-paced startup environment and manage shifting priorities. Bonus Points For Experience in B2B SaaS support environments. Exposure to API debugging, postman, and developer tools. Ability to contribute to support automation or internal tooling. Be part of a YC-backed rocketship startup transforming how businesses interact with customers. Work alongside high-caliber teammates and learn faster than ever. Engage in real impact your work directly improves the product and customer happiness. Experience steep career growth and ownership from day one. Exposure to top global D2C and enterprise brands. Quotes We Live By: It s okay to fail. It s not okay to not try. Do the right thing when others are not looking. If you're ready to put your tech skills to work solving real customer problems and want to grow in a high-energy environment, LimeChat is the place for you. Apply now and join our journey. Qualification : Bachelors in Computer Science, IT, or related discipline.

Data Scientist II Join the Meesho Tech Team Location: Bangalore, Karnataka | Department: Technology Empower the Future of E-Commerce with Meesho We are looking for an experienced Data Scientist II to join our Avengers-like Data Science team at Meesho. As part of our mission to revolutionize e-commerce in India, we solve complex problems related to fraud detection, inventory optimization, and localized platform experiences that impact millions of users daily. As a mid-level Data Scientist, you ll partner with stakeholders across teams to create data-driven strategies, improve platform performance, and lead initiatives that enable better business outcomes for resellers and end users across Bharat. What You ll Do Design and build predictive models and machine learning solutions using large-scale data Conduct experiments and extract insights from high-volume structured and unstructured data Enhance product usability and surface new growth opportunities through advanced analytics Analyze reseller behavior to deliver personalized product recommendations Design effective discount programs to increase reseller sales performance Identify customer preferences to help resellers better serve their buyers and drive revenue Uncover supply chain inefficiencies and support SLA adherence through data insights Forecast seasonal and regional demand to optimize key business metrics Mentor junior data scientists and contribute to team knowledge-sharing What You ll Need Bachelor s or Master s degree in Computer Science, Data Science, or a related technical field 2 4 years of experience in a Data Scientist role, ideally within a fast-moving B2C tech environment Strong knowledge of Machine Learning algorithms, Neural Networks, and data modeling techniques Hands-on experience with SQL, Python, and R for data manipulation and analysis Strong understanding of statistics, linear algebra, and A/B testing methodologies Demonstrated ability to turn business problems into data science solutions Experience working with product and engineering teams to deliver scalable systems Preferred Qualifications Prior experience solving personalization or recommendation engine problems Familiarity with Big Data technologies like Apache Spark, Hadoop, or Amazon Redshift About Meesho Meesho is India's top-rated e-commerce workplace, revolutionizing online commerce for the next billion users. We empower over 1.75 million sellers through an inclusive, technology-driven platform that offers zero-commission selling, the lowest logistics costs, and access to a massive customer base across every serviceable pincode in India. Our Mission Democratizing Internet Commerce for Everyone Meesho (Meri Shop) aims to help 100 million small businesses succeed online. With relatable merchandise and localized user experiences, we re building a truly inclusive digital shopping ecosystem for underserved markets in India. Our Culture and Benefits Meesho fosters a high-performance and people-first culture. Our workplace philosophy is shaped by 11 guiding principles ("Mantras") and practices like Reflections, Listen or Die, and a robust Internal Mobility Program. Our Total Rewards Include: Competitive compensation packages including performance-based equity Comprehensive wellness through our MeeCare Program covering medical, mental, and financial well-being Flexible leave policies and parental support benefits to ensure work-life balance Relocation support, salary advances, and learning & development assistance Fun, collaborative culture with team engagement events, gifts, and recognition programs We are not just building a company; we re creating a movement. If you re driven by data and inspired to make a difference, come be a part of Meesho s journey to redefine e-commerce in India. Apply today and let's build the future of commerce, together. Qualification : Bachelors or Masters degree in Computer Science, Data Science, or a related technical field

Motion Designer II Location: Bangalore, Karnataka | Department: Product & Design About the Team Our Design team is as diverse as our users. Comprising over 30 Designers, including Interaction, Visual, Motion, and Content Designers, we are individuals deeply obsessed with understanding and solving for our users. Whether it's language, literacy, culture, or technology, we are breaking barriers to create exceptional experiences for our customers. About the Role As a Motion Designer II, your role will involve creativity, quirkiness, and a deep understanding of the user. This role focuses on making e-commerce accessible for Tier-2+ markets, where users are new to e-commerce and have rarely transacted online. You will play a key role in ensuring consistency and quality across all our products by shaping and using our Design System. Working closely with the Design team, you will create illustrations, iconography, micro-transitions, and animations that enhance communication with our users. You will also evolve and document Design System guidelines, supporting both Designers and Engineers. If you are passionate about creative visualization and have a knack for storytelling, you might be the perfect fit for this role! What You Will Do Define visual guidelines and standards to ensure a consistent design language across the product ecosystem. Collaborate with product managers, designers, and developers to build solutions that solve user and business problems. Transform ideas into production-ready solutions through high-quality design artifacts, from concept to implementation. Contribute to the Design System by creating motion design assets and principles. Work closely with developers to implement envisioned ideas seamlessly into products. Develop intuitive user experiences and flows to improve engagement and usability across platforms. Lead visual direction for marketing campaigns, ensuring consistency with product designs. Create product visual assets, including merchandising illustrations, typography, product packaging, animations, storyboarding, and more. What You Will Need Minimum 3 years of experience in motion design, particularly in creating product/UI animations. A portfolio that demonstrates your best work in UI, illustrations, and animations. Creative thinking and attention to detail in every aspect of design. Strong communication and collaboration skills to work effectively with cross-functional teams. Proficiency in tools like Figma, Adobe After Effects, Lottie, or similar animation tools. Experience with Lottie JSON animations is a plus. Deep knowledge of visual and communication design principles, with a strong understanding of e-commerce visual trends. Excellent time management skills, with the ability to thrive in a fast-paced, deadline-driven environment. This is not an Art Direction or Graphic Design role. About Us Welcome to Meesho, an e-commerce platform transforming businesses across India. We're not just a platform; we re your partner in turning dreams into realities. Our mission is to democratize internet commerce for everyone. Curious about life at Meesho? Our employees are some of the happiest, which has earned us top ratings as an e-commerce workplace on Glassdoor! Our Mission At Meesho, we aim to democratize internet commerce for everyone. We started with the vision to serve the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with unique benefits such as zero commission and the lowest shipping costs. Currently, more than 1.75 million sellers are growing their businesses through Meesho s extensive customer base and advanced tech infrastructure. Our model caters to underserved customers, providing affordable and relatable merchandise. Through continuous innovation, we are proud to be India s first horizontal e-commerce company. Culture & Total Rewards At Meesho, we focus on cultivating a dynamic, high-performing workplace. Our people-centric culture emphasizes hiring exceptional talent and fostering growth. Our culture is driven by our 11 guiding principles, or "Mantras," which influence everything from recognition to career development. What We Offer: Market-leading compensation a combination of cash and equity-based rewards tailored to the role and individual experience Comprehensive wellness support through the MeeCare Program, focusing on physical, mental, financial, and social well-being Generous medical insurance benefits for employees and their families, including wellness initiatives like telehealth services and gym discounts Work-life balance support with generous leave policies, parental support benefits, retirement plans, and learning assistance Employee recognition personalized gifts, performance-based rewards, and fun workplace activities Additional benefits like salary advance support, relocation assistance, and flexible benefits plans to further enrich your experience

Product Designer - II Location: Bangalore, Karnataka | Department: Product & Design About the Team At Meesho, we re on a mission to enable 100 million businesses to succeed online. We re making e-commerce accessible for Tier-2+ markets, where users are new to online shopping. Our Design team is as diverse as our users, comprising 30 Designers, including Interaction and Visual Designers. We are passionate about understanding our users and solving for them. Whether it s language, literacy, culture, or technology, we re breaking barriers to create a seamless and impactful user experience. About the Role Your role will involve breaking down complex tasks, understanding both customer and business needs, and translating them into easy-to-use, intuitive, and delightful designs. You will create high-fidelity mockups, wireframes, user flows, and prototypes, and collaborate with teams to implement these designs. Your goal will be to continuously improve processes and user experiences based on feedback and data. What You Will Do Design new experiences: Create mockups, wireframes, flow diagrams, sketches, and other UX artifacts that delight users. Conduct usability testing: Gather user feedback and iterate designs quickly to improve usability. Communicate your designs: Present your ideas to stakeholders, clearly explaining design decisions and incorporating feedback. Collaborate with teams: Work with product, business, and engineering teams to create scalable, impactful solutions. Advocate for the user: Ensure the design solves user problems while aligning with business goals. Use data to inform design decisions: Leverage both quantitative and qualitative data to drive design and measure success. What You Will Need 3+ years of design experience in a product company. Experience in fast-paced environments, especially working in startups. A strong portfolio showcasing your interaction and visual design skills. Attention to detail with a desire to continuously learn in a fast-paced environment. Experience consolidating research and stakeholder feedback to influence design decisions. Cross-functional collaboration experience with product, engineering, and business teams. Proficiency in design tools: Experience with Figma and other design/prototyping tools. Design System experience: Knowledge of using and evolving design systems for new use cases. About Us Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We re not just a platform we re your partner in turning dreams into realities. Curious about life at Meesho? Our employees love working here, and we re proud to be one of the top-rated e-commerce workplaces on Glassdoor! Our Mission Meesho was created with a simple mission: to democratize internet commerce for everyone. We are the e-commerce destination for the next billion Indian consumers, helping over 1.75 million sellers grow their businesses. With industry-first benefits like zero commission and the lowest shipping costs, Meesho is paving the way for small businesses to thrive online. Our tech infrastructure, pan-India logistics, and affordable products make online shopping accessible to first-time internet users. Culture & Total Rewards At Meesho, we focus on creating a dynamic and performance-driven workplace. Our people-centric culture is built around high impact and excellence. Our 11 guiding principles (or "Mantras") form the foundation of everything we do, from recognition and evaluation to growth discussions. What We Offer: Competitive compensation both cash and equity-based rewards, tailored to job roles and individual experience. Comprehensive wellness support through our MeeCare Program, which includes physical, mental, financial, and social wellness initiatives. Generous medical insurance benefits for employees and their families, as well as wellness services like telehealth and gym discounts. Work-life balance: Generous leave policies, parental support, retirement benefits, and continuous learning support. Employee recognition: Personalized gifts, engagement activities, and a culture of appreciation for hard work. Additional benefits like salary advance support, relocation assistance, and flexible benefit plans.

Position: Web Engineer III Job Overview: We are seeking an experienced Web Engineer to join our team. In this role, you will be responsible for translating requirements into design and development, including unit testing, bug fixing, performance tuning, and deployment. The ideal candidate will have strong full-stack development experience and excellent teamwork skills to collaborate with onsite counterparts. Key Responsibilities: Translate project requirements into detailed designs and development tasks, ensuring alignment with project goals. Perform unit testing, bug fixing, and application tuning to ensure high-quality deliverables. Collaborate with relevant stakeholders to estimate work based on documentation and discussions, adhering to project timelines. Provide technical leadership and mentoring to junior developers as needed. Work as part of a team, maintaining good communication and soft skills, whether working independently or with a group. Participate in deployment activities and post-deployment support. Required Skills & Experience: 5-8 years of hands-on experience in Full Stack Java development. Strong proficiency in Core Java, especially with Java Collections. Experience working with n-tier web architecture, including frameworks like Angular 6+ and Servlets. Familiarity with JavaScript for testing, troubleshooting, and debugging. Solid understanding of web technologies like HTML, XML, and CSS. Experience with Unix/Linux platforms and Oracle SQL & PL/SQL, particularly with Oracle DB. Exposure to Web Services (RESTful and SOAP) is a plus. Hands-on experience with Hibernate is highly preferred. Exposure to Mobile App development is a plus. Familiarity with Middleware J2EE containers such as WebLogic or OC4J. Experience with Open Source tools like Solr Search Engine and KAFKA is a strong plus. Strong analytical, written, and verbal communication skills. Working knowledge of Bitbucket and Flex Deploy processes is a plus. What s In It For You: Training and professional development opportunities. Performance coaching and growth support. Collaborative work environment with a fun and supportive team. Opportunity to work with a growing and strong company. Community involvement opportunities. Location: Bangalore, India (SKAV Seethalakshmi, GESC) Employment Type: Full-time Job Category: Information Technology

Job Title: Technology Support II Location: Bengaluru, India Department: Corporate Technology Team, JPMorgan Chase Job Description As a Technology Support II within the Corporate Technology team at JPMorgan Chase, you will leverage best practices in software engineering to solve complex business problems and drive excellence in technology solutions. You will be responsible for working on small to medium projects independently and collaborating with cross-functional teams to enhance your understanding of business needs and relevant technologies. This role involves championing site reliability practices, applying your experience in Agile SDLC, and proficiency with development toolsets. You will have a solid understanding of application, data, and infrastructure architecture, and effectively use ETL software such as Ab Initio. Staying updated on industry trends, leveraging your knowledge of financial instruments, and fostering an innovative culture will be key to your success. You will apply your software skills in business analysis, development, maintenance, and improvement, all while collaborating within large teams to achieve the organization s goals. Key Responsibilities Site Reliability: Champion site reliability culture, providing technical influence across the team. Agile Practices: Apply your experience with Agile SDLC and proficiency with development tools. Application & Infrastructure Architecture: Demonstrate solid knowledge in application, data, and infrastructure architecture disciplines. ETL Software Usage: Utilize Ab Initio ETL software effectively to process and integrate data. Industry Awareness: Stay informed about technology trends and best practices across the industry. Financial Instrument Knowledge: Leverage knowledge of various financial instruments in your work. Innovation Culture: Foster an innovative culture, bringing passion and creativity to problem-solving. Software Skills Application: Apply your software skills in business analysis, development, maintenance, and improvement. Collaboration: Collaborate effectively in large teams to meet organizational goals. Independent Work: Work independently and take the initiative on tasks and projects. Required Qualifications, Capabilities, and Skills Training & Certification: Formal training or certification in application support concepts, with 2+ years of applied experience. Programming & Scripting: Experience in Python or similar programming languages. Automation Tools: Experience with automation tools such as Ansible, Autosys, or Control-M. Site Reliability Knowledge: Emerging knowledge of reliability, scalability, performance, security, and site reliability best practices. Monitoring & Alerting: Familiar with service level objective alerting and monitoring tools (e.g., Splunk, Datadog, Dynatrace). CI/CD Tools: Familiar with continuous integration and delivery tools such as Jenkins, GitLab, or Terraform. Automation with Terraform & Python: Emerging knowledge of Terraform and automation in Python. Containers & Orchestration: Emerging knowledge of containers and container orchestration tools (e.g., ECS, Kubernetes, Docker). Collaboration Skills: Strong communication and collaboration skills, with the ability to thrive in a fast-paced, dynamic environment. Preferred Qualifications Cloud Experience: Experience with cloud platforms (preferably AWS) and setting up infrastructure using Terraform. Platform Experience: Advantageous to have experience supporting applications on platforms such as Databricks, Snowflake, or AWS EMR. Virtualization & Cloud Architecture: Knowledge of virtualization, cloud architecture, and services for automated deployments. About JPMorgan Chase JPMorgan Chase is one of the oldest and most prominent financial institutions in the world. With over 200 years of history, we provide innovative financial solutions to millions of consumers, small businesses, and some of the world's largest corporate, institutional, and government clients. Our services span across investment banking, consumer banking, small business banking, commercial banking, financial transaction processing, and asset management. Join us and be part of a global leader in the financial services industry.

Job Title: Sr. IT Engineer Location: Bangalore (On-site; Full-time) About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women's safety geo-tracking app into a globally recognized logistics optimization platform. Our technology has empowered enterprises such as Unilever and Nestl to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics. Job Overview: As a Sr. IT Engineer, you will be the go-to expert and key enabler for IT operations at Locus. Your primary responsibility will be ensuring seamless functionality, security, and efficiency across all systems and devices, empowering the organization s IT ecosystem to operate smoothly and securely. Key Responsibilities: Identity and Access Management (IAM): Oversee and troubleshoot IAM systems (e.g., SSO solutions and user/group management). Device Management: Administer and manage device management platforms for macOS and Windows, including configuration profiles, policy enforcement, and security compliance. System and Network Maintenance: Perform hardware, software, and security upgrades, ensuring the systems are up-to-date and secure. Network Setup Changes: Perform changes in network setups, including firewalls and L3 switches, ensuring network security and integrity. IT Asset Management: Manage IT assets (e.g., laptops, peripherals), ensuring lifecycle management and security compliance. IT Infrastructure Configuration: Configure and maintain LAN/WAN networks, firewalls, VPNs, and cloud-based networking solutions. SIEM Integration: Integrate various devices with SIEM solutions (e.g., Wazuh) and ensure event and alert management is aligned with security best practices. Troubleshooting: Resolve issues related to operating systems, software applications, network connectivity, and more. Collaboration Tools & Email Support: Provide support for collaboration tools (e.g., Google Workspace) and email platforms, ensuring they are optimized for productivity. Vendor Coordination: Work with vendors to manage IT procurement and asset inventory. IT Security Compliance: Ensure compliance with IT security policies and industry best practices (e.g., ISO 27001, SOC2). Technical Support: Provide guidance and support to end users and internal teams, ensuring their issues are promptly resolved. Qualifications: Experience: 6-8 years of experience in IT support, system, and network administration. Education: Bachelor's/Master s degree in IT, Computer Science, or a related field. IAM Expertise: Strong understanding of identity and access management systems (e.g., Okta, OneLogin, or similar). Device Management Platforms: Proficiency in macOS, Windows, and mobile device management platforms (e.g., MDM solutions). Networking: Solid experience with networking technologies (LAN/WAN, firewalls, VPNs, RADIUS, and cloud-based networking solutions). SIEM Knowledge: Hands-on experience with SIEM solutions, including integration and event analysis. Compliance Experience: Experience in ISO 27001, SOC2 Type II audits from the IT perspective. Cloud Platforms: Familiarity with cloud platforms (AWS, Azure, or GCP) is a plus. Scripting/Programming: Proficiency in scripting/programming languages (e.g., Python) for automation and efficiency improvements. Incident Management: Experience with IT ticketing systems and incident management. Skills: Strong analytical, problem-solving, multitasking, and adaptability skills. Teamwork: Ability to work effectively in both team-oriented and unsupervised environments. Communication: Excellent communication and interpersonal skills, with the ability to engage with diverse teams. What We Offer: Competitive Compensation & Benefits: Receive competitive pay and comprehensive benefits to support your personal and professional well-being. Collaborative Environment: Work in a dynamic, innovative, and collaborative environment where your expertise drives both your growth and that of the organization. Career Growth: Be part of a forward-thinking company with ample opportunities for career advancement. Locus is an equal opportunity employer, dedicated to creating a diverse and inclusive workplace. Qualification : Bachelor's/Master's degree in IT, Computer Science, or a related field.

Job Title: Test Specialist - Middleware Testing Practitioner Introduction: As part of our IBM Consulting Client Innovation Centers (Delivery Centers), you will play a crucial role in delivering deep technical and industry expertise to a wide range of public and private sector clients across the globe. These centers provide locally-based skills to help drive innovation and adoption of new technologies. As a Test Specialist at IBM, your analytical and technical abilities will directly contribute to the quality of the software we deliver. In an agile environment, you ll help elevate each iteration through your testing expertise, ensuring the best possible outcomes for IBM and its clients. Whether the testing is manual, automated, or cognitive, you ll be at the forefront of delivering high-quality software solutions. Your Role and Responsibilities: Middleware Testing Practitioner: Design, build, and deploy effective testing solutions that minimize manual effort throughout the testing process. Automated Testing: Apply automated tools to support testing activities across all phases of the Software Development Life Cycle (SDLC). Tool Recommendations: Support the test team by recommending and implementing tools and processes for automating other testing activities, including test management, reporting, test data generation, and defect management. Required Technical and Professional Expertise: Experience: 4+ years of experience in SDET (Software Development Engineer in Test) and testing. Web Technologies: Solid knowledge of Internet/Web Technologies. Testing Tools: Experience with tools like SOAP UI, CA Lisa, ParaSoft, or similar tools. Proficiency in Rest Assured or other API Test Automation Frameworks. Middleware Expertise: Knowledge of WebSphere MQ and IBM Integration Bus (IIB) (good to have). Coding Skills: Excellent coding skills in JavaScript or Java. Preferred Technical and Professional Expertise: Database Knowledge: Experience in understanding data models and writing database queries, with knowledge of NoSQL platforms. Automation Strategy: Experience designing and implementing test automation strategies for distributed systems. Production Issue Resolution: Ability to solve/debug production issues by collaborating with remote teams across different verticals (QA, Dev, PM, Operations). Stub and Mock Data: Understanding of automation testing using stub and mocked data from integrated systems. Innovation: Work at the cutting edge of technology, helping drive advancements in software testing and middleware solutions. Global Impact: Your work will have a direct impact on IBM s global success and the software quality delivered to our clients. Continuous Learning: Gain access to IBM s vast resources and opportunities for professional growth, including the latest tools and technologies in testing and software development. Collaborative Culture: Join a dynamic, inclusive team of experts where your contributions and ideas are valued. If you are passionate about software testing, eager to innovate with cutting-edge technologies, and ready to make a global impact, join us at IBM and help shape the future of software quality and middleware solutions.

Job Title: Software Engineer About the Role: At Google, our Software Engineers are at the forefront of innovation, designing and developing cutting-edge technologies that shape how billions of users connect, explore, and interact with information. Our products operate at an immense scale, extending far beyond web search, and require engineers who bring fresh perspectives from diverse technical domains, including information retrieval, distributed computing, large-scale system design, networking, security, artificial intelligence, natural language processing, UI design, and mobile development. As a Software Engineer, you will contribute to mission-critical projects, collaborating with teams across Google to develop, test, deploy, maintain, and enhance software solutions. Your versatility, leadership abilities, and enthusiasm for solving complex challenges will be crucial as you navigate projects across the full technology stack. The Core Team serves as the backbone of Google s technical infrastructure, building the foundational elements behind our flagship products. This team is responsible for developing essential developer platforms, product components, and infrastructure that drive innovation across Google s ecosystem. As a member of this team, you will play a pivotal role in breaking down technical barriers, optimizing existing systems, and making key architectural decisions that influence the entire organization. Key Responsibilities: Design, develop, and maintain high-quality software solutions that support Google's technical infrastructure and products. Participate in and lead design reviews with peers and stakeholders, evaluating available technologies to determine optimal solutions. Conduct thorough code reviews to ensure adherence to best practices, including code quality, efficiency, accuracy, testability, and compliance with style guidelines. Contribute to documentation and educational resources, updating content based on product enhancements and user feedback. Troubleshoot and debug complex system issues, analyzing their impact on hardware, networks, and service operations to maintain optimal performance and reliability. At Google, we foster a culture of continuous learning, innovation, and technical excellence. If you're passionate about solving challenging problems and building world-class technology, we invite you to be part of our journey. Qualification : Bachelors degree or equivalent practical experience.

Join Us as a Project Manager & Drive Business Solutions! Location: Hyderabad, India We are looking for an experienced Project Manager to coordinate and oversee the implementation of business solution applications within our organization. In this role, you will work closely with cross-functional teams, senior stakeholders, and clients to ensure seamless project delivery, effective communication, and continuous process improvement. You will be responsible for demand forecasting, budget monitoring, issue resolution, and application integration to ensure high-quality service delivery and customer satisfaction. Key Responsibilities Project Coordination & Delivery Manage and coordinate moderately complex to complex projects across functional areas or departments. Ensure business solution applications align with client requirements and organizational goals. Collaborate with senior team members to interpret demand forecasts and plan project execution. Oversee end-to-end project delivery, addressing issues and recommending adjustments when needed. Application & Account Management Oversee account-specific application issues and manage the prioritization of work requests. Work with account management teams to identify solution opportunities and drive implementation. Ensure seamless integration of existing, enhanced, and new applications into client environments. Identify and recommend improvements to increase customer and stakeholder satisfaction. Financial Oversight & Budget Compliance Track and monitor expenditures to ensure alignment with approved budgets. Identify, research, and escalate budget-related issues as needed. Stakeholder & Team Collaboration Facilitate communication between internal teams, functional departments, and clients. Ensure resource availability to meet client expectations. Provide leadership and mentorship to junior team members, fostering knowledge-sharing and professional growth. Required Skills & Experience Bachelor s degree in Business Administration, Engineering, Information Systems, or a related field (or equivalent experience). 6+ years of experience in support services, project management, or program management. Experience in technology solutions, including business applications, operating systems, and computer systems. Strong project management, analytical, and problem-solving skills. Excellent interpersonal, communication, and leadership abilities. Solid understanding of budgeting, accounting, and financial oversight. Ability to work independently and collaboratively in a fast-paced environment. Willingness to travel as required. Opportunity to lead impactful projects in a dynamic and evolving industry. Career growth & professional development with exposure to industry-leading solutions. Collaborative and inclusive work culture with mentorship and leadership opportunities. Competitive salary & benefits aligned with industry standards. If you're a passionate and results-driven project manager, we'd love to hear from you! Apply now and be part of a team driving innovation and efficiency in business solutions! Qualification : Bachelors degree in Business Administration, Engineering, Information Systems, or a related field (or equivalent experience).

About Ansys For over 50 years, Ansys has been at the forefront of engineering simulation, empowering innovators across industries. From cutting-edge optics and photonics to sustainable energy solutions, our technology helps close the gap between design and reality. At Ansys, we cultivate a culture of excellence, collaboration, and growth. Join our Customer Excellence team and play a pivotal role in helping customers succeed with Ansys Zemax OpticStudio and other optical simulation tools. Role Overview As an Optics Technical Support Engineer, you will assist customers in integrating Ansys software into their workflows, resolving technical challenges, and improving their engineering simulations. You will apply your expertise in optics and optical system modeling to support customers worldwide, ensuring they achieve optimal results with Ansys Zemax OpticStudio. This is a customer-facing role that requires strong problem-solving, communication, and technical expertise in optical simulation. Key Responsibilities Customer Support & Technical Expertise Provide technical support for Ansys Zemax OpticStudio and other optics simulation tools. Troubleshoot complex optical modeling challenges and recommend solutions. Deliver high-quality, timely customer service to ensure customer satisfaction. Product & Process Improvement Identify and submit product improvement suggestions and file defect reports as needed. Participate in field testing of new software releases to validate features and workflows. Knowledge Sharing & Training Develop best practices documentation and technical content. Support sales and marketing efforts by conducting demonstrations, webinars, and training sessions. Cross-Team Collaboration & Strategic Initiatives Work closely with internal teams, including R&D, Sales, and Product Management. Engage in strategic projects to improve Ansys optics solutions. Required Qualifications & Skills Education & Experience: Master s degree in Physics, Optics, Optical Engineering, or a related field. 3+ years of experience in an engineering software environment (or PhD with no prior experience). Technical Expertise: Hands-on experience in optical system modeling and simulation. Proficiency in commercial optical design software (e.g., Ansys Zemax OpticStudio, Synopsys CodeV). Strong knowledge of optical theory and simulation techniques. Soft Skills: Excellent problem-solving and analytical abilities. Strong communication skills in English (written & spoken). Ability to work independently and manage tasks efficiently in a distributed team environment. Customer Engagement: Experience in technical support, consulting, or customer-facing roles. Ability to translate complex technical concepts into clear and accurate solutions. Preferred Qualifications (Nice to Have) Programming & Automation: Familiarity with Python and/or MATLAB for optical simulations. Ansys Software Experience: At least 2 years of hands-on experience using Ansys Zemax OpticStudio. Customer-Facing Experience: Prior experience in customer support, technical consulting, or training. Travel Flexibility: Willingness to travel up to 10% of the time. Innovate & Impact Work on cutting-edge optics simulation technology. Career Growth Enhance your expertise in optical engineering & simulation. Collaborate & Lead Engage with industry experts & global customers. Inclusive Culture Be part of a company that values diversity & innovation. At Ansys, we are committed to helping customers succeed while pushing the boundaries of simulation technology! Apply Now & Be a Part of Ansys' Optical Simulation Excellence!