Telecommunications Jobs in Bengaluru

Job Title: Sales Officer Bangalore | FarMart Pantry About FarMart Pantry: FarMart Pantry is a rapidly growing consumer brands company committed to revolutionizing the General Trade distribution ecosystem. As we expand aggressively across Bangalore and key markets, we re seeking motivated sales professionals to join our journey and contribute to building a high-impact FMCG brand from the ground up. Position Overview: We are hiring a results-driven Sales Officer with extensive experience in FMCG sales and general trade distribution. The ideal candidate will have a proven track record of meeting sales targets, expanding distribution channels, and executing trade marketing strategies. This role offers a unique chance to lead and scale operations in Bangalore, driving brand visibility and retail growth. Key Responsibilities: Achieve monthly, quarterly, and annual sales targets by driving primary and secondary sales across Bangalore. Build, manage, and strengthen relationships with distributors, retailers, and key trade partners to boost market penetration. Plan and execute trade marketing campaigns, promotions, and localized sales initiatives. Recruit, lead, and motivate a team of Sales Representatives to maximize sales output and reach business goals. Ensure timely collections and manage outstanding payments to maintain financial health. Monitor sales metrics, analyze market trends, and provide actionable reports to senior management. Maintain full market coverage, ensuring consistent brand visibility and retail execution. Required Skills & Qualifications: 3 to 5 years of proven experience in General Trade Sales within FMCG or consumer brand sectors. Fluency in Kannada (spoken and written) is essential for effective local market engagement. Strong negotiation, communication, and leadership abilities. Expertise in distributor handling, territory management, and market expansion strategies. Analytical mindset with the ability to solve problems and drive business growth. Opportunity to own and shape a critical business vertical in a fast-growing FMCG company. Transparent, merit-based culture with ample scope for learning and career advancement. Collaborative and innovative work environment that nurtures personal and professional growth. Work alongside passionate leaders and talented peers to make a significant impact early in your career.

Job Title: Junior 5G RAN Developer Location: Bengaluru, India Experience: 1 to 4 years Education: B.E./B.Tech./M.E./M.Tech. in Electronics & Communication (EC), Electrical Engineering (EE), Computer Science (CS), or equivalent. About Tietoevry At Tietoevry, we are committed to driving innovation in Wireless Telecommunications and shaping the future of connectivity. As part of our global R&D initiatives, we collaborate with industry leaders to develop state-of-the-art solutions for 5G networks. We foster an inclusive and collaborative environment, offering opportunities for growth, learning, and cutting-edge development in next-generation technologies. Role Overview As a Junior 5G RAN Developer, you will play a key role in the design, development, and testing of software components across multiple layers of the 5G NR protocol stack. You will work on gNodeB development, collaborating with global teams in an agile environment, delivering high-performance solutions for future wireless networks. Key Responsibilities Contribute to the development and verification of features within the 5G NR Radio Access Network (RAN), focusing on gNodeB. Develop Low-Level Design (LLD) and implement new features for 5G RAN software, ensuring compliance with 3GPP standards. Collaborate with cross-functional teams, including system integrators, to ensure smooth integration across different RAN components. Analyze and resolve complex issues, including log file analysis and debugging in live environments. Continuously work towards improving system performance and delivering high-quality solutions. Document development processes, test cases, and outcomes comprehensively for future reference. Mandatory Skills & Experience Hands-on experience in LTE/5G NR Layer-1, Layer-2, and Layer-3 protocol software development. Expertise in 3GPP specifications, particularly related to Layer-1, Layer-2, and Layer-3 protocols. Strong understanding of MAC Scheduler and Layer1-Layer2 and Layer2-Layer3 interfaces. Solid understanding of networking protocols such as TCP/IP, UDP, SCTP, etc. Proficiency in C/C++ programming, with experience in software debugging and troubleshooting complex RAN-related issues. Familiarity with Agile methodologies and hands-on experience with Jira and similar project management tools. Experience working with Git, Gerrit, or equivalent version control tools. Prior experience with cloud technologies (e.g., microservices, containers) is an added advantage. Strong communication skills, with the ability to work effectively in a global, multicultural environment. Work on pioneering 5G technology projects in a dynamic, collaborative environment. A global culture built on Nordic values transparency, low hierarchy, respect, and trust. Opportunities for ongoing learning and professional development in cutting-edge technologies. A supportive environment where innovation and work-life balance are actively encouraged. Inclusive workplace where diversity, equity, and inclusion are valued and celebrated. Diversity & Inclusion Commitment At Tietoevry, we believe that diversity drives innovation. We welcome applications from candidates of all backgrounds, genders (m/f/d), and walks of life, fostering an inclusive and inspiring work environment where everyone feels valued and empowered to contribute. Qualification : B.E./B.Tech./M.E./M.Tech. in Electronics & Communication (EC), Electrical Engineering (EE), Computer Science (CS), or equivalent.

Data Scientist Location: Bengaluru Department: Global Strategic Services Data Science EMEA Type: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader harnessing AI and data to solve complex business challenges across industries such as Oil & Gas, Chemicals, Pharma, Manufacturing, and Energy. Our flagship solutions include Cognite Atlas AI, an industrial agent workbench, and the Cognite Data Fusion (CDF) platform. Recognized as a 2022 Technology Innovation Leader and the 2024 Microsoft Energy and Resources Partner of the Year, Cognite is at the forefront of industrial digital transformation. Our Values Impact: We focus on meaningful results. Ownership: We take responsibility, foster inclusivity, and share success. Relentless: We pursue innovation with determination and resilience. Who You Are 3+ years of industry experience (or academic equivalent) in Oil & Gas, Manufacturing, or Power & Utilities, developing analytical solutions for production optimization, predictive maintenance, and related applications (e.g., well monitoring, event prediction, production planning). 1+ years serving as a domain expert on internal or customer projects. Proficient in Python and its data ecosystem (pandas, numpy), and ML libraries such as scikit-learn, Keras, etc. Skilled in data visualization tools like PowerBI, Grafana, Tableau, or web frameworks like Plotly Dash, Streamlit. Advocates for software best practices, including automated testing and documentation. Experienced with version control systems such as Git. Comfortable contributing to large-scale software projects. Pragmatic thinker able to balance short- and long-term tradeoffs. Trusted advisor on machine learning applications, with excellent communication skills for technical stakeholders and customers. Experienced mentor and quality assurer for junior team members. Cloud experience, including building streaming models and deploying serverless functions. Track record working across diverse industries. Eager to stay current with advances in generative AI and explore its practical applications for customers. Be part of a diverse global team with 70+ nationalities and a strong commitment to Diversity, Equality, and Inclusion (DEI). Work from our Bengaluru office (Rathi Legacy, Hoodi) in a modern hybrid environment. Benefit from a flat organizational structure with direct access to decision-makers. Collaborate on impactful, ambitious projects alongside talented professionals across industries. Engage with our community through internal HUBs and open conversations. Make an Impact Join Cognite and help transform industrial sectors by enabling better decisions through AI and data. We encourage candidates of all backgrounds to apply. If you re ready to grow and innovate with us, apply today!

Job Title: Senior 5G RAN Developer Location: Bengaluru, India Experience: 4 to 8 years Education: B.E./B.Tech./M.E./M.Tech. in Electronics & Communication (EC), Electrical Engineering (EE), Computer Science (CS), or an equivalent discipline About Tietoevry At Tietoevry, we are at the forefront of 5G innovation, collaborating with global telecom leaders to design and deliver next-generation wireless solutions. Our inclusive, innovation-driven culture offers the perfect platform to work on cutting-edge technologies and contribute to shaping the future of connectivity. Role Overview As a Senior 5G RAN Developer, you will play a critical role in designing, developing, and maintaining 5G NR protocol software components. You will lead the systemization, development, and verification processes for various RAN subsystems, contributing to the development and optimization of gNodeB solutions. This role requires deep technical expertise in 5G RAN Layer 1, 2, and 3, combined with strong architectural insight and a proactive, problem-solving mindset. You will collaborate closely with clients and global teams, provide technical guidance to peers, and help drive innovation in our 5G product portfolio. Key Responsibilities Contribute to product development, maintenance, and delivery, including requirement analysis, high-level design (HLD), low-level design (LLD), coding, and verification of gNodeB. Analyze and prioritize 3GPP features for development across different subsystems. Lead system integration and testing activities in collaboration with client and internal teams. Provide technical leadership by guiding teams on complex design and architectural decisions. Drive continuous performance improvement and ensure quality deliverables. Identify and implement architectural enhancements to optimize product performance and scalability. Document development processes, system designs, and testing outcomes thoroughly. Mandatory Skills & Experience Proven hands-on experience in developing LTE/5G NR MAC Scheduler and Layer-2 protocols. Deep knowledge of 3GPP specifications, particularly across Layer 1, Layer 2, and Layer 3. Strong understanding of Layer1-Layer2 and Layer2-Layer3 interfaces. Solid understanding of networking protocols such as TCP/IP, UDP, SCTP, etc. Experience debugging complex gNodeB issues, including log file analysis and troubleshooting in live environments. Proficiency in C/C++ programming, with experience implementing complex algorithms. Hands-on experience with any of the following features: MAC, RLC, PDCP, Scheduler, Power Control, SPS, TTI Bundling, Link Adaptation, GTP-C, GTP-U In-depth understanding of 3GPP Radio Access Standards, ORAN split architecture, and radio protocol algorithms. Experience in feasibility studies and simulations related to Layer 1/PHY features and packet scheduler algorithms. Experience in software development and systemization for 5G Layer 1/Layer 2/Layer 3 protocols. Strong grasp of Linux OS and optimization techniques using DPDK. Hands-on expertise with version control tools like Git and Gerrit, and project management tools like Jira. Experience working in Agile environments. Preferred Skills Experience with cloud technologies, such as microservices and containers. Exposure to ORAN/Open RAN ecosystems is a plus. Strong analytical mindset with a self-driven and proactive approach. Soft Skills Excellent communication skills, with the ability to work in a dynamic, multicultural environment. Strong collaboration skills to work closely with cross-functional teams across geographies. Ability to mentor and guide junior developers, fostering knowledge sharing within the team. Opportunity to work on cutting-edge 5G technology projects in collaboration with global telecom leaders. A Nordic-inspired culture based on trust, transparency, respect, and low hierarchy. Professional growth through continuous learning, training programs, and exposure to emerging technologies. An inclusive workplace that supports work-life balance. Opportunities for global collaboration, contributing to innovative solutions that shape the future of mobile connectivity. Diversity & Inclusion Commitment At Tietoevry, we believe that diversity fuels innovation. We actively encourage applications from all genders (m/f/d) and candidates from diverse backgrounds. We are committed to fostering an open, inclusive, and inspiring workplace where every individual can thrive. Qualification : B.E./B.Tech./M.E./M.Tech. in Electronics & Communication (EC), Electrical Engineering (EE), Computer Science (CS), or an equivalent discipline

Staff Engineer Solutions Automation (NMS/SMx) Location: Bangalore Type: Full-Time Experience Required: 12+ Years (QA Lead/Architect level) Role Overview: Strategic Quality Leadership We are seeking a Staff Engineer to lead Solutions Test Automation for our next-generation Network Management System (SMx). This is a high-impact, strategic role requiring a deep mastery of networking protocols and modern GUI automation. You will drive complex automation projects, mentor junior engineers, and integrate AI-driven tools to redefine our testing methodologies and product reliability. Technical & Domain Expertise Networking & Fiber Optics: L2/L3 Protocols: Strong understanding of OSPF, BGP, ISIS, VLAN, and VRF. Protocol Mastery: Expert knowledge of Ethernet, TCP/IP, and SNMP. Telecom Infrastructure: Experience with fiber optics technology such as GPON and XGSPON is a significant advantage. Automation Stack: Frameworks: Proficiency in Robot Framework, PYART, and Playwright. GUI & API Testing: Extensive experience developing automated tests for complex enterprise GUI applications. Programming: Strong Python proficiency for script and framework development. DevOps Integration: Ability to integrate automated suites into CI/CD pipelines (Jenkins, GitLab) using Docker/Kubernetes. Key Responsibilities Leadership & Mentorship: Team Guidance: Mentor junior engineers, conduct rigorous code reviews, and foster a culture of technical excellence. Project Ownership: Drive the full automation lifecycle from strategy and environment planning to execution and results analysis. Innovation & Quality: AI-Driven Testing: Incorporate AI/ML tools (self-healing tests, visual validation) to enhance efficiency. Scenario Design: Leverage domain expertise to design realistic network topologies and simulate complex customer use cases. Continuous Improvement: Propose and implement enhancements in tools and methodologies to increase test coverage and reliability. Qualifications & Preferred Skills Experience: 12+ years in QA/Test Automation with a track record in progressively responsible leadership roles. Education: Bachelor s or Master s in Computer Science, Telecommunications, or a related field. Certifications (Preferred): CCNA, CCNP, or ISTQB Advanced Test Manager. Industry Context: Prior experience with NMS/EMS products (e.g., Calix AXOS, Cisco Prime) or OSS/BSS systems is a major plus. Soft Skills for Success Communication: Ability to explain complex technical networking concepts to non-technical stakeholders. Proactiveness: Staying updated on the latest industry trends and experimenting with new tools. Collaboration: A team player comfortable working in a hybrid environment with global teams. Qualification : Bachelors or Masters in Computer Science, Telecommunications, or a related field

Staff Engineer, Solutions Automation (NMS/SMx) Location: Bangalore Type: Full-Time Experience Required: 12+ Years (QA Lead/Architect Level) The Opportunity: Strategic Quality Architect We are seeking a Staff Engineer to act as the technical architect for Solution Test Automation of our Network Management System (SMx). This senior individual contributor role requires a rare blend of deep L2/L3 networking expertise and proficiency in modern AI-driven automation. You will drive the vision for product quality, mentor a growing team, and solve the complex challenges of testing fiber-optic and telecom infrastructures. Technical Expertise & Domain Depth Networking & Fiber Optics: L2/L3 Protocols: Strong mastery of OSPF, BGP, ISIS, VLAN, and VRF. Network Protocols: Expert knowledge of Ethernet, TCP/IP, and SNMP. Optical Technology: Familiarity with GPON and XGSPON technologies and telecom network devices. Automation Stack: Framework Architecture: Advanced proficiency in Robot Framework, PYART, and Playwright. Programming: Expert Python skills for developing maintainable scripts and custom libraries. Modern Tooling: Experience implementing AI-based GUI testing and visual validation tools. CI/CD & DevOps: Integration of automated suites into Jenkins/GitLab CI using Docker/Kubernetes. Key Responsibilities Engineering Leadership & Mentorship: Team Guidance: Mentor junior automation engineers, conduct rigorous code reviews, and foster a high-performance culture. Project Ownership: Drive the end-to-end automation lifecycle from test strategy and environment planning to advanced results analytics. Cross-functional Alignment: Partner with Product Management and Dev teams to triage issues and align quality goals with release schedules. Innovation & Domain Application: Scenario Design: Leverage domain expertise to simulate realistic network topologies and complex customer use cases. Process Optimization: Champion the transition from manual efforts to high-efficiency automation by refining methodologies and frameworks. Troubleshooting: Resolve complex issues related to Optical Communication and Network Management Systems. What You Bring Proven Track Record: 12+ years in QA/Automation with significant experience in NMS/EMS or complex enterprise applications. Educational Background: Bachelor s or Master s in Computer Science, Telecommunications, or a related field. Certifications (Preferred): CCNA, CCNP, or ISTQB Advanced Test Manager. Soft Skills: Exceptional ability to simplify complex technical networking concepts for diverse stakeholders. Qualification : Bachelors or Masters in Computer Science, Telecommunications, or a related field

Position: Junior/Senior Design Engineer Hardware Design Location: Bangalore Education: B.E./B.Tech. in Electronics & Communication / Electronics & Telecommunication M.E./M.Tech. in Electronics & Communication Experience: 2 to 4 years Job Overview We are looking for a passionate and detail-oriented Hardware Design Engineer (Junior/Senior level) to join our engineering team in Bangalore. In this role, you will be responsible for designing high-performance embedded hardware systems, from circuit design and schematic capture to board bring-up and testing. You ll work closely with cross-functional teams to deliver robust, scalable, and reliable hardware solutions, primarily for embedded and defense applications. Key Responsibilities Execute assigned hardware design tasks within defined timelines. Design and develop complex hardware circuits, schematics, and PCB layouts. Perform Signal Integrity (SI), Power Integrity (PI), and thermal analysis. Develop hardware test plans and execute board/system testing accordingly. Conduct board bring-up, validation, and debugging of hardware platforms. Participate in design reviews, defect prevention, and continuous improvement activities. Adhere to all QMS (Quality Management System) and project-specific processes. Prepare detailed technical documentation and maintain design records. Flag and resolve any technical challenges with guidance from tech leads. Technical Skill Set Strong expertise in circuit design, schematic capture, and PCB design. Hands-on experience with 16-bit or 32-bit processors/microcontrollers (e.g., ARM, PowerPC, IBM PPC 405, Intel x86). Experience with FPGA-based board designs. Good understanding of high-speed board design and signal integrity concepts. Familiarity with system interfaces: PCI, PCIe, VME, Compact PCI, ATCA/AMC is a plus. Exposure to embedded hardware design for defense applications. Understanding of qualification processes for industrial/defense-grade products. Proficiency in board bring-up and hardware debugging techniques. Technology Domains Storage Technologies: iSCSI, SATA, Fibre Channel Processors: MIPS, ARM, PowerPC Interfaces: USB, PCIe, PCI-X Memory: DDR, DDR2, RLDRAM Soft Skills & Attributes Strong verbal and written communication skills Excellent interpersonal and teamwork abilities Proactive and solution-oriented mindset Strong time management and organizational skills Opportunity to work on cutting-edge hardware design projects in embedded and defense domains Exposure to the complete hardware development lifecycle Collaborative and inclusive work culture Learning and development support Competitive compensation package Qualification : M.E./M.Tech. in Electronics & Communication

Job Title: Circle Head Wireline Deployment Location: Bangalore Function: Network Wireline Homes Deployment Employee Type: Full-Time Experience Required: 12 to 15 Years Purpose of the Role The Circle Head Wireline Deployment is responsible for end-to-end execution of fiber rollout and transmission ISP implementation to meet internal and external bandwidth demands. The role ensures robust and scalable network deployment to support business growth across Mobility, FTTH, FTTB, and B2B services. This includes managing multi-functional teams, vendor operations, digitization tools, and government clearances for fiber infrastructure development. Key Responsibilities Fiber Rollout & Network Implementation Oversee the execution of fiber rollout projects (Intercity/Intra-city, FTTH, NLD, LMC) with a focus on quality, timeliness, and compliance. Ensure successful delivery of Home-passes and LM fiber for business segments such as FTTH, B2B, and Mobility. Drive 100% Acceptance Testing (AT) for deployed fiber kilometers/LMs. Network Infrastructure & Optimization Lead the implementation and capacity expansion of critical network elements (Core/Collector/OLT) as per transmission plans. Ensure alignment of new deployments with customer bandwidth needs and long-term scalability. Vendor & Program Management Manage vendor performance, coordinate execution plans, and ensure delivery against project timelines. Optimize material consumption and reduce inventory with effective coordination between SCM, stores, and implementation partners. Regulatory Compliance (ROW) Facilitate Right of Way (ROW) permissions through liaison with government authorities and partners. Validate and process commercial payments, track security deposits, and ensure proper documentation and recovery. Digitization & Process Enhancement Drive the adoption and integration of tools like Fiber Force App and GIS systems for real-time fiber tracking, monitoring, and data reporting. Set KPIs and performance metrics to ensure visibility, accountability, and continuous improvement. Stakeholder Management Build and maintain collaborative relationships with cross-functional teams (Planning, NOC, Marketing, Mobility, FTTH Planning, etc.) to ensure seamless network deployment. Act as a key liaison for internal teams and external stakeholders to facilitate project success. Qualifications & Experience Educational Qualification: B.E./B.Tech in Electronics, Telecommunications, or relevant engineering stream. Experience: 12 15 years of proven experience in OSP/ISP deployment within Transport, FTTH, and MPLS Networks. Project Management: Must have handled large-scale fiber deployment projects with team and vendor oversight. Key Competencies Deep understanding of telecom infrastructure and deployment models. Strong leadership with team motivation, decision-making, and vendor management skills. Excellent communication and interpersonal skills to influence stakeholders and resolve field-level challenges. Proficiency in handling digital monitoring tools and driving operational digitization. Qualification : B.E./B.Tech in Electronics, Telecommunications, or relevant engineering stream

Network Engineer Location: Bangalore, Karnataka, India Company: Qualcomm India Private Limited Job Overview Qualcomm is seeking a highly skilled Network Engineer to join our global network operations team. This role will involve working in 24x7 rotational shifts, supporting a heterogenous global network infrastructure. You will be responsible for supporting, maintaining, and optimizing networks consisting of routers, switches, data center networking gear, and load balancers. The ideal candidate will have experience with Cisco, Aruba, Arista, and Citrix NetScaler technologies, as well as a strong background in monitoring and observability tools like Datadog, Splunk, and CAPM. Key Responsibilities Support a global network infrastructure including routers, switches, data center networking gear, and load balancers. Respond to support requests and troubleshoot service problems or outages. Perform upgrades, new installations, enhancements, and configuration changes as required. Develop and maintain documentation related to networking and IT operations. Adhere to corporate change management policies and practices. Assist in the deployment of global networks and work collaboratively with virtual teams across different regions. Support enterprise-wide initiatives and localized solutions spanning multiple departments and functions. Work closely with other IT groups to gather requirements and present solutions to meet business objectives. Support a broad range of IT networking architectures and implementations. Minimum Qualifications 4 to 5 years of experience in core networking skills including LAN, WAN, Data Center, and Load balancers. Prior solid experience in handling L2 and L3 network issues. 3+ years of working experience configuring Cisco IOS and/or NX-OS network equipment. Experience with networking protocols such as OSPF, EIGRP, BGP, STP, QoS, vPC/MLAG/CLAG, VXLAN, and 802.1x. Proficient in TCP/IP operations and troubleshooting. Experience with individual, group, and vendor-assisted troubleshooting. Experience working in large scale IT operations and high-risk networks. Familiarity with Python and Ansible automation for networking. CCNP Certification. Good experience supporting and implementing campus and data center networks. Excellent communication skills, both verbal and written. Preferred Qualifications Experience with Ansible and/or Python automation for networking. Ability to work as part of a virtual global/regional team with cultural and language differences. Experience with Datadog, Splunk, and CAPM as monitoring/observability tools. Solid understanding of IT networking architectures and implementations. Minimum Education Requirements Bachelor s degree in a technical field such as Computer Engineering, Computer Science, or Information Systems. Alternatively, 1+ year of work experience related to Networked Systems with a Bachelor's degree in a non-technical field. Or, 3+ years of work experience related to Networked Systems without a Bachelor's degree. Physical Requirements Ability to frequently transport and install equipment up to 20 lbs. About Qualcomm Qualcomm is a global leader in mobile and telecommunications technology. Our solutions power a wide range of devices, from smartphones to IoT, and we are shaping the future of networking and communication. Join us to help build next-generation network infrastructure and work with innovative technologies! Apply now and become part of Qualcomm's next-generation network engineering team! Qualification : Bachelors degree in a technical field such as Computer Engineering, Computer Science, or Information Systems.

Job Description: Underground Cable Designer Transmission & Distribution Description: Experience in Design of Underground Power line projects using different software or relevant such as Civil 3D, MicroStation, ArcGIS. Role and Responsibilities: Prepare designs and drawings to be carried out in accordance with relevant codes of practice, standards, regulatory authorities, and clients' requirements. Coordinate with lower-level drafting personnel. Support their mentorship and technical development. Delegate and oversee workload to lower-level drafting personnel assigned to projects. Perform documented quality reviews of drawing packages adhering to the terms of the quality management system. Provide specialist knowledge input and keep up to date with the latest developments in particular fields. Innovate and identify optimal methods to perform design tasks. Be willing to make the necessary travels to carry out project requirements. Coordinate with project engineering and project management teams to ensure timely and quality deliverables. Perform QA/QC reviews of pulling calculations, alignments, layers, design standards, and construction design packages. Promote the interests of the company, for example through personal contacts, representation in professional groups, contributions at meetings and the publication of material where opportunities arise. Qualifications: Diploma in Electrical/Civil with 3-4 years of experience OR ITI in Electrical/Civil with 6-8 years of experience. Underground experience a plus. Transmission or distribution experience preferred. Proven verbal and written communication and IT (office packages) skills. Track record in finding solutions to complex problems within deadlines. Experience leading a team of engineers and designers. Managing multiple projects, deadlines, and deliverables in parallel. Communicating with multiple teams and stakeholders. Priority management and schedule planning. Knowledge of underground powerlines construction methods a plus. Knowledge regarding easements, right-of-way, and permitting considerations and impacts. Knowledge of creating plan & profile drawings using Civil-3D or MicroStation. Able to handle multiple projects simultaneously and to prioritize work. Knowledge of utility telecommunications, distributed energy resource integration, and advanced distribution technologies a plus. Strong analytical capability. Flexibility to work in different roles for different clients both locally and worldwide. Traveling will be a considerable advantage. Capable of devising new approaches to problems encountered. Qualification : Diploma in Electrical/Civil with 3-4 years of experience OR ITI in Electrical/Civil with 6-8 years of experience.

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

Job Title: Lead Engineer Software Test & Release Location: Bangalore Job Summary We are looking for a skilled Security Test and Automation Engineer with 7-9 years of experience in Security Verification and Validation, particularly on Embedded Systems. The ideal candidate will have 3-4 years of leadership experience in managing a team of security test engineers and hands-on expertise in scripting languages like Python, Java, and AI/ML-based tools. The primary responsibility will be to develop and execute security testing strategies across various domains including Devices, Automotive, Medical Devices, and Telecom Infrastructure (Wireless and Wired). Key Responsibilities Security Test Strategy: Develop and execute a comprehensive security test and automation strategy across multiple domains like Devices, Automotive, Medical Devices, and Telecom Infrastructure. Collaborate with project teams to capture best practices, share knowledge about the latest tools and technologies, and identify opportunities for new solution development. Understand client requirements for security testing and prepare proposals related to Security and Penetration Testing. Penetration Testing: Work with clients to understand their testing needs (e.g., number and types of systems for testing). Plan, create, and execute penetration methods, scripts, and tests to assess the security of systems. Perform remote or on-site security testing of a client s network or infrastructure to uncover vulnerabilities. Simulate security breaches to test system vulnerabilities and identify potential threats. Generate detailed reports outlining security issues, the level of risk, and recommendations for remediation. Team Leadership and Development: Lead and mentor a team of security test engineers, providing guidance on technical challenges and professional growth. Conduct reviews of designs, code, and test plans to identify risks and ensure quality deliverables. Identify training needs for the team and provide support for their technical development. Risk Analysis and Requirement Management: Conduct requirement analysis and feasibility studies, considering risk identification and mitigation. Perform system-level work estimation and ensure timely delivery of high-quality work. Ensure traceability of requirements from design to delivery, while optimizing code and ensuring test coverage. Continuous Improvement: Participate in technical initiatives within the project and organization, delivering training and maintaining a high level of technical competence through ongoing self-study and technical assessments. Identify and implement improvements in security testing practices and tools. Required Skills and Experience 7-9 years in Security Verification and Validation on Embedded Systems. 3-4 years of experience leading a team of security test engineers. Hands-on experience with scripting languages like Python, Java, and AI/ML-based tools. Experience in penetration testing and security assessments for embedded systems and network infrastructures. Technical Expertise: Strong knowledge of security testing methodologies, vulnerability assessments, and penetration testing. Proficiency in scripting languages (Python, Java, Perl, Shell scripts, TCL). Experience in Automation Frameworks for security testing. Understanding of network protocols (2G, 3G, LTE, 5G) and security concerns within telecommunications and embedded systems. Certifications: Bachelor s degree in Engineering or equivalent. Certifications in Security Testing (e.g., Certified Ethical Hacker - CEH) are highly desirable. Tools and Technologies: Experience with test and trace/log collection tools such as QXDM, QCAT, QPST, Prism, and other telecom instruments (e.g., Anritsu, Keysight). Familiarity with automation scripting tools like RTD (for Anritsu) or equivalent. Knowledge of Linux host platforms and network simulation tools. Specialization: Expertise in 2G, 3G, 4G, 5G, Interop Testing, and VSAT-SATCOM technologies. Understanding of 3GPP specifications and network vendor tests. Desirable Skills Strong problem-solving and analytical skills to identify vulnerabilities and assess risks in systems. Ability to provide strategic and actionable insights based on security findings. Ability to communicate complex security issues to non-technical stakeholders. Leadership and mentoring capabilities to guide junior engineers and promote team development. Work Environment Location: Bangalore Opportunity to work in a dynamic environment with the latest tools and technologies in the security testing domain. If you have a passion for security testing and automation, along with a desire to lead and contribute to impactful projects, this is the perfect opportunity for you! Apply now to join our team and make a significant impact in the field of security testing.

Job Title: RTL Design Engineer Job Description: Join Intel s Design Team and contribute to the development of high-quality Intel products. In this role, you will work on RTL tool flow methodologies, leveraging industry-standard design tools and scripting environments such as Perl and Python to enhance design automation and optimization. Key Responsibilities: Work on digital design concepts and RTL design using Verilog. Develop and implement RTL tool flow methodologies to optimize design efficiency. Utilize industry-standard design tools to enhance digital design workflows. Develop scripts using Perl and Python to automate design processes. Apply computer architecture knowledge to drive innovations in design methodologies. Qualifications & Requirements: Educational Qualifications: Master s (M.Tech/MS) degree in Computer Science, Electrical Engineering, Electronics, Telecommunications, Microelectronics, or VLSI from IITs, NITs, or equivalent institutions. Technical Skills & Experience: Strong understanding of digital design concepts and computer architecture. Experience with RTL design using Verilog. Proficiency in scripting languages such as Perl and Python for automation. Familiarity with industry-standard design tools and RTL tool flow methodologies. About the Client Computing Group (CCG): The Client Computing Group (CCG) at Intel leads the development of PC products and platforms, spanning notebooks, desktops, 2-in-1s, and all-in-one devices. By collaborating with industry partners, CCG delivers cutting-edge computing experiences that enable users to create, connect, and innovate. As Intel s largest business unit, CCG plays a pivotal role in driving technological advancements and product innovation. Intel s Commitment to Diversity & Inclusion: Intel is an equal opportunity employer, ensuring fair consideration for all applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under local law. Intel offers a highly competitive total compensation package, including: Competitive salary, stock options, and performance-based bonuses. Comprehensive healthcare, retirement plans, and paid time off. Professional development and career growth opportunities. Qualification : Masters (M.Tech/MS) degree in Computer Science, Electrical Engineering, Electronics, Telecommunications, Microelectronics, or VLSI from IITs, NITs, or equivalent institutions.

Job Role: Programme Management Specialist The Programme Management Specialist will support large-scale programmes, ensuring efficient coordination, planning, and reporting while maintaining governance and compliance with Vodafone s project management standards. Essential Requirements: Proven experience as a Project/Programme Manager, with a solid understanding of the project management lifecycle. Proficiency in MS Office Suite, including Excel, Word, PowerPoint, and Project. Familiarity with project support tools such as SharePoint, project management reporting tools (e.g., Planview), and SAP is highly desirable. Strong written and oral communication skills. Excellent interpersonal, organisational, and communication skills. Integrity, respect for confidentiality, sound judgment, and decision-making skills. Key Responsibilities: Programme Documentation & Tools Management: Setting up and maintaining programme tools and documentation. Meeting Coordination: Administrative tasks such as scheduling meetings, documenting action minutes, tracking actions, and reporting updates. Governance & Compliance Support: Assisting the Global Programme Manager in establishing programme governance and advising on PMO toolsets, templates, and methodologies to ensure compliance with governance frameworks. Planning Support: Supporting Programme Managers in planning processes, ensuring all milestones and internal/external dependencies are identified, logged, and monitored. Helping establish the critical path for programme plans. Programme Closure & Lessons Learned: Assisting with programme closure activities and documenting lessons learned. Risk, Issue, and Change Management: Ensuring all programme risks, issues, and changes are proactively logged and managed. Financial Tracking & Control: Assisting in the development and maintenance of financial controls, tracking programme costs against budgets and revenue forecasts. Programme Reporting: Collating programme data for reporting activities, ensuring deadlines are met, and preparing ad hoc programme reports as required. Desirable Qualifications & Experience: Experience in a Telecommunications environment is highly desirable. PRINCE2 Practitioner Certification. PMP Certification. ITILv3 Certification.

Key Responsibilities: 1. People Strategy Implementation: Drive the implementation of Ericsson s People Strategy aligned with business objectives. Translate strategic needs into actionable plans and initiatives. 2. People Analytics: Use data analytics to identify trends, measure HR program effectiveness, and drive continuous improvement. Provide insights for informed decision-making. 3. HR Operations: Oversee daily HR operations, including onboarding, offboarding, and data management. 4. Legal & Compliance: Partner with Legal & Compliance teams to ensure statutory adherence and minimize risk. Offer guidance on compliance-related matters. 5. Talent Acquisition: Work closely with hiring managers to develop recruitment strategies and attract top talent. 6. Organizational Development: Foster a positive work environment, promote employee engagement, and manage change initiatives. Co-create solutions and share best practices with teams. 7. Talent & Reward: Influence Diversity & Inclusion programs. Manage compensation benchmarking, pay, and recognition matters to strengthen a performance culture. 8. Employee Relations: Act as a trusted advisor on employee relations and conflict resolution. Conduct investigations and implement performance improvement plans. 9. Governance on Critical People Metrics: Develop systems to monitor key performance indicators for decision-making and continuous improvement. 10. Collaboration & Inclusion: Build and maintain strong relationships across diverse teams, fostering a culture of inclusion and collaboration. Requirements & Eligibility: Education: Master s degree in Human Resources or a related field. Experience: 5-8 years of HR experience, with expertise in: Talent Acquisition Talent Management Learning & Development Total Rewards Workforce Planning & Analytics Experience managing a span of 750-1000 employees. Telecom or ICT industry experience is preferred. Skills: Strong analytical and presentation skills. Proficiency in Microsoft Office and handling large data sets. Ability to create compelling PowerPoint presentations in high-pressure environments. Attributes: Excellent communication, influencing, and stakeholder management skills. Proactive, results-oriented, and able to work under tight deadlines. Why Join Ericsson? Be part of a global leader redefining telecommunications and ICT. Solve some of the world s toughest challenges using innovation and cutting-edge solutions. Join a diverse team of innovators driven to push boundaries and shape the future of connectivity. Experience professional growth, collaboration, and opportunities to make a lasting impact. Qualification : Masters degree in Human Resources or a related field.

About this Opportunity: Ericsson is seeking a Domain Support Specialist to join our Automated Operations team. This pivotal role will involve managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks to ensure the efficient activation, configuration, and testing of services and resources. If you're passionate about ensuring the availability and performance of services for customers and thrive in a dynamic and interactive environment, this role is for you! What You Will Do: Citrix Technology Expertise: Minimum of 4 years of experience in Citrix technology domain, with strong hands-on experience in Citrix Virtual Apps and Desktop 7.x environment. Citrix deployment expertise, including Security & Management, and proficiency in tools such as FSLogix, Citrix UPM, and WEM. Performance Tuning & Optimization: Work with the Infrastructure team to coordinate updates and patches, focusing on Citrix Session optimization and performance tuning. Implement Best Practices and optimization techniques across Citrix infrastructure, including Storefront, DDCs, MCS, and PVS. Monitoring & Issue Management: Proficient in granular monitoring of Citrix infrastructure and identifying potential issues proactively. Technical implementation skills in creating golden images (manual/automated builds) and vDisk sealing processes. Citrix Scripting & Automation: Citrix PowerShell scripting knowledge for administering tasks such as session management, application property management, and VDI power management. Tools Knowledge: Experience with Citrix NetScaler, Citrix ADM, and Citrix Director for user session management and reporting. Knowledge of Citrix ShareFile and MDM solutions. The Skills You Bring: Incident & Problem Management: Prioritize and manage major incidents based on business impact, ensuring effective resolution and client satisfaction. Ability to analyze, research, and collaborate on external systems integration to meet customer and business requirements. Technical Leadership & Collaboration: Provide and receive technical direction to ensure deadlines are met, and contribute to team efforts by accomplishing related tasks as needed. Proficient in working within a high availability environment, with a focus on security and process adherence (e.g., ITIL). Autonomous & Creative Work Style: Ambitious and self-driven, with a proven ability to manage time effectively and meet targets/goals. Adaptable and intuitive, managing change with ease while maintaining a creative approach to tasks. Up-to-date Technical Knowledge: Stay updated with the latest technologies by attending workshops and reviewing relevant publications to continually enhance expertise. Why Join Ericsson? At Ericsson, you'll have the opportunity to push the boundaries of what's possible, building innovative solutions to tackle some of the world's most challenging problems. You'll work alongside a team of diverse innovators committed to going beyond the status quo. Here, you'll be challenged, but you'll never be alone collaborating with colleagues who share your passion for innovation and excellence. Ready to take your career to the next level at Ericsson? Apply today and be part of our journey to redefine the future of telecommunications!

At Ericsson, you can be a game changer! Because working here isn t just a deal. It s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 varied colleagues worldwide. As part of our team, you will help solve some of society s most complicated challenges, enabling you to be the person that did that. We ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world. DevOps Engineer - Job Description Qualification and Experience Profile: B.E (E.C.E or C.S.E) / M.C.A from premier institutions with good academic credentials 5 - 7 years of hands-on IT experience 3+ years of experience in DevOps, DevSecops on Linux platforms DevOps certification is a plus Required Skills: Experience in DevOps tools for CI/CD pipeline and all the DevOps phases Monitoring and improving DevSecops tools and processes Experience with containers and container management platforms (Dockers, Kubernetes, RedHat OpenShift) Good understanding of Jenkins CI/CD, Maven or Gradle Working knowledge of DevOps, release engineering and operations approach to automate deployment. Experience with Continuous Integration tools such as Jenkins, Fortify, SonarQube and JFrog Artifactory Ability to deploy apps to Cloud (AWS/Azure) must demonstrate high familiarity with technology and exceptionally good computer skills Highly familiar with configuration management tools, for example, Ansible and Puppet Experience in coding and scripting solutions such as bash, python, and power shell, etc. Experience in Agile development lifecycle methodology, Jira, Safe Agile Proven problem solving and analytical skills Strong Testing experience using testing tools Experience with relational databases such as SQLServer, Oracle or Postgres Analyze functional and non-functional requirements and test them Experience with performance tuning, load testing and query optimization Ability to collaborate with team members to ensure client needs and expectations are met or exceeded Great at working in a team and have excellent collaboration and communication skills Strong ability to research/troubleshoot problems, identify a root cause, and recommend and implement a solution Telecommunications experience is a plus Roles & Responsibilities: Should be flexible to learn different technologies and tools Handle Linux/Unix/Windows and Solaris Platform Integrate build and test functions to smoothly function the multiple iterations of DevOps life cycle management Drive best practice, quality and consistency within design, development and testing phases Enable the easier function of operations and monitoring functions Decoding and scripting to customize the tools and work with the automation of code, build, test, release, deployment, operations, and monitoring Qualification : B.E (E.C.E or C.S.E) / M.C.A from premier institutions with good academic credentials

Job Title: Connectivity Architect / Senior Engineer Company & Team Overview: HP s vision is to create technology that makes life better for everyone, everywhere every person, every organization, and every community around the globe. With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 80+ year legacy of innovation. As we look at the future, HP's expansion will increasingly hinge on high-growth countries, necessitating a tailored approach with local product and technology solutions. The mission of the India & Growing Market Development Center is to develop products and solutions geared towards fuelling rapid growth in India. Our team's overarching objective is to create solutions tailored specifically for India and in India! Position Overview: We are seeking a skilled and experienced Senior WWAN M.2 Architect/ Integration Engineer to lead the integration of WWAN (Wireless Wide Area Network) /BT WLAN solutions for M.2 modules in our product lineup of Laptop/PC/IOT. The ideal candidate will have a deep understanding of cellular technologies (4G/5G), WLAN, BT, RF design, hardware integration, and be able to work collaboratively across teams to deliver highly reliable connectivity solutions. Key Responsibilities: Integration: Lead the design and integration of WWAN /BT/ WLAN solutions, focusing on M2 module and other form factor integration, ensuring optimal performance, reliability, and compliance with regulatory standards Hardware Integration: Collaborate with hardware, firmware, and software teams to integrate M2 WWAN/ BT /WLAN modules into various product architectures, including laptops, tablets, and IoT devices Performance Optimization: Analyze and optimize WWAN M2 / BT /WLAN performance, signal quality, and data throughput across multiple cellular standards (4G LTE, 5G NR) and bands Testing and Validation: Develop and execute comprehensive test plans for WWAN M2 modules, working closely with QA and validation teams to resolve issues related to RF performance, connectivity, and regulatory compliance Compliance and Certification: Ensure compliance with global regulatory standards (FCC, ETSI, etc) and participate in certification processes to meet market and carrier requirements Experience in Bluetooth coexistence management, especially with Wi-Fi and other wireless protocols Bluetooth Integration: Oversee the integration of Bluetooth modules into PC/laptop platforms, ensuring seamless functionality, compatibility, and adherence to industry standards Performance Optimization: Analyze and optimize Bluetooth performance, including power consumption, signal quality, latency, and coexistence with other wireless technologies (WLAN, WWAN) Troubleshooting and Debugging: Diagnose and resolve complex Bluetooth-related issues, performing root cause analysis to ensure stable, high-quality user experiences Familiarity with Bluetooth SIG compliance, regulatory standards, and certification processes Expertise in debugging and troubleshooting complex Bluetooth and RF issues Troubleshooting and Debugging: Diagnose and troubleshoot complex WWAN-related issues, ensuring effective root cause analysis and resolution Stakeholder Collaboration: Work closely with suppliers, carriers, and regulatory bodies to ensure M2 WWAN module compatibility and compliance Documentation: Maintain detailed documentation of designs, processes, and testing results, ensuring knowledge sharing and adherence to industry best practices Basic Qualifications: Bachelor s or Master s degree in Electrical Engineering, Telecommunications, or a related field 14+ years of experience in WWAN technology, specifically focused on hardware/ SW integration and cellular networks Proven expertise with M2 modules, cellular standards (4G LTE, 5G NR), and RF design principles Experience in debug, triage and interface stability, ability to work with the module /SoC vendor to be able to isolate the issues and drive them to deliver solutions for the problem Proficiency with tools for RF testing, signal analysis, and validation (eg, spectrum analyzers, network analyzers) Bachelor s or Master s degree in Electrical Engineering, Telecommunications, or a related field 5+ years of experience in WLAN technology, focusing on integration and system-level performance Strong understanding of Wi-Fi standards (80211 a/b/g/n/ac/ax), RF design, and antenna placement considerations Experience with WLAN testing tools and RF signal analysis equipment (eg, spectrum analyzers, network analyzers) Preferred Qualifications: Familiarity with regulatory requirements and industry standards for cellular communications (FCC, PTCRB, GCF) Experience with modem and SIM card integration, cellular carrier certifications, and network testing Familiarity with regulatory standards and certification processes (FCC, CE, IC, etc) Proven experience in advanced debugging and troubleshooting of WLAN /BT connectivity issues Knowledge of security protocols and authentication methods for enterprise-level Wi-Fi networks Excellent communication and teamwork skills for effective cross-functional collaboration Strong problem-solving skills, with the ability to work in fast-paced environments and meet tight deadlines Qualification : Bachelors or Masters degree in Electrical Engineering, Telecommunications, or a related field

About this opportunity: At Ericsson, we are looking for a dedicated and knowledgeable Support Engineer to join our team. In this crucial role, you will be responsible for providing data-driven solutions to customer-reported issues, ensuring that they align with established processes and Service Level Agreements (SLAs). The role includes identifying, isolating, and resolving faults, with a strong focus on maintaining network stability. As you grow in this position, you will take on more operational and technical challenges related to specific customers, solutions, or domains. What you will do: Investigate and Resolve Issues: Lead investigations and drive the resolution of customer issues across the CS portfolio. On-Site Support: Participate in on-site activities when remote access is insufficient, ensuring timely resolution of problems. Emergency Fault Resolution: Contribute to resolving emergencies by isolating faults and restoring customer networks and solutions. Problem Management Support: Support problem management by identifying and categorizing significant operational or business-impacting problems. Contractual and Operational Management: Handle administrative, operational, and technical issues related to customer contracts and installed base. Security Expertise: Serve as the primary point of contact for customers during Security Reviews, providing subject matter expertise on security-related matters. The skills you bring: CCXX Knowledge: Strong understanding of CCRC, CCSM, CCDM, UDM, deployment, and troubleshooting. Mobile Core Knowledge: Experience with Mobile Core technologies. Cloud & OpenStack Experience: Hands-on experience with Cloud and OpenStack (CEE and CCD preferable). Call Flow & Solution Knowledge: Familiarity with Call Flow and solutions knowledge of CCXX, 5GC interworking. Automation & Scripting: Proficient in Automation and Python scripting. Willingness to Travel: Open to occasional travel outside of India, particularly to Australia. Roster Work: Willingness to work in a roster environment, handling shifts as required. Customer Problem Management: Strong experience in managing customer problems effectively. Negotiation Skills: Experience in negotiation and managing customer relationships. Knowledge Transfer & Collaboration: Skilled in Knowledge Sharing, Collaboration, and Coaching. Release & Change Management: Experience in Release and Change Management, ensuring smooth implementation of changes. Preemptive Support Competence: Ability to deliver preemptive support, anticipating issues before they arise. CS Portfolio Competence: In-depth knowledge of the CS Portfolio and related solutions. Data Analysis: Strong competency in data analysis and using insights to drive improvements. Customer Relationship Building: Proven ability in building and maintaining customer relationships for long-term success. CSR Handling: Proficient in CSR handling processes and managing customer expectations. Trade Compliance: Familiarity with trade compliance regulations in a global environment. Machine Learning: Exposure to Machine Learning techniques, applied to customer success and problem resolution. Why Ericsson? Join Ericsson, a leading global provider of telecommunications equipment and services. Ericsson offers a dynamic and collaborative work environment where you can grow your career, working on cutting-edge technology with diverse and talented professionals. As a Support Engineer, you will play a pivotal role in supporting and enhancing customer experiences while tackling the challenges of today s ever-evolving network infrastructure.