Tenant Relations Jobs in Hyderabad
113 Jobs Found
Senior Customer Service Representative
Dupont
Job Title: Senior Customer Service Representative Location: Hyderabad Function: Customer Service Reporting To: Customer Service Leader Company: DuPont About DuPont: At DuPont, we are driven by our purpose: to empower the world with essential innovations that help people and the planet thrive. Whether it's delivering clean water to over a billion people, enabling sustainable transportation through cutting-edge materials, or protecting workers across the globe, we work on the things that truly matter. Join us and be part of something bigger. Role Overview: As a Senior Customer Service Representative, you will manage the end-to-end Order-to-Cash (OTC) process for a specific line of business. Acting as the primary point of contact for customer interactions, your role is critical to ensuring service excellence, order fulfillment, and stakeholder collaboration. Key Responsibilities: Order Management & Fulfillment Handle diverse order types: stock, resale, indent sales, BOND sales, and high sea sales. Ensure timely and accurate processing in SAP, from order entry to invoice generation. Performance & Process Excellence Analyze service standards to meet evolving customer requirements and improve functional KPIs. Lead and drive continuous improvement initiatives across the OTC process. Supply Chain Coordination Monitor and track open/pending orders. Engage with supply chain teams to ensure on-time delivery and proactive order updates. Sales Alignment & Forecasting Compare actual vs. forecasted sales and coordinate with sales teams to address gaps. Support demand planning by providing order visibility and customer insights. Stakeholder Engagement Collaborate with internal teams: Sales, Supply Chain, Finance, Credit, Logistics, and Tax. Act as an escalation point for complex issues from CSRs, customers, or business units. Customer-Centric Activities Manage customer complaints, returns, and issue resolution in line with company policies. Lead customer onboarding and manage timely updates to customer master data. Digital & Compliance Leadership Drive the e-commerce enablement journey, achieving functional adoption and KPIs. Ensure all customer-facing operations comply with SOX, tax, and accounting standards. Qualifications & Experience: Education PGDM / MBA in Operations or Supply Chain Management Experience Minimum 7+ years in Order Fulfillment, Customer Service, or International Supply Chain. Solid understanding of commercial processes and GST. Hands-on experience with SAP (Order Processing Module). Exposure to Salesforce or Service Cloud platforms (preferred). Strong skills in MS Office, especially Excel. Core Competencies Excellent interpersonal and stakeholder communication skills. Analytical mindset with strong problem-solving and escalation management abilities. Customer-focused with a commitment to continuous service improvement. Work at a purpose-led, innovation-driven company with global impact. Collaborate with world-class professionals and industry leaders. Build a meaningful career in an inclusive, dynamic, and supportive work environment. Qualification : PGDM / MBA in Operations or Supply Chain Management
Senior Operations Specialist
S&p Global
Job Summary: Senior Operations Specialist Location: Hyderabad, India Grade Level: 09 Department: Operations Group Division: S&P Global Ratings Role Overview: As a Senior Operations Specialist, you will act as the central point of coordination for office operations, employee engagement, and executive support in S&P Global s Hyderabad Orion office. Reporting to the site leader, you will ensure operational efficiency through calendar, travel, and logistics management while also driving site-level initiatives in collaboration with global teams. Key Responsibilities: Support senior leadership by managing calendars, travel, logistics, and expenses. Lead site-level initiatives including employee engagement programs, large-scale meetings, town halls, and office communication efforts. Coordinate cross-functional projects with HR, Finance, Facilities, Security, and Procurement. Manage vendor relations, procurement workflows, seating/headcount data, and office supplies. Oversee project and operations documentation, newsletters, and internal communication. Provide a point of continuity for visiting leaders and remote team members. Identify process improvements to enhance operational efficiency and compliance. Who You Are: Education: Bachelor s degree or higher. Experience: 4+ years in administrative, operations, or office management roles preferably in IT or financial services. Skills: Strong project coordination, stakeholder management, and multitasking abilities. Excellent written and verbal communication. Proficient in Microsoft Office Suite, with experience in Excel, PowerPoint, and tools like Tableau. Familiar with project management methodologies such as Agile or SCRUM. Soft Skills: High emotional intelligence, initiative, and ability to work independently and under pressure. Comfortable working with diverse, global teams and senior stakeholders. What You ll Gain: Exposure to executive operations and high-impact initiatives within a global organization. Career development through interaction with cross-functional teams and senior leaders. A role that blends strategic thinking, operational oversight, and employee engagement. Access to best-in-class benefits and professional growth tools. About S&P Global Ratings: S&P Global Ratings is the leading provider of credit ratings, research, and sustainable finance opinions. We deliver independent insights that help businesses, governments, and institutions make decisions with clarity and confidence. As part of S&P Global, we empower global markets with data-driven intelligence. Qualification : Bachelors degree or higher.
Accounts Manager
Yalavarti Projects
Job Description: Accounts Executive Experience: 3+ Years Qualification: B.Com (Mandatory), MBA, IPPC/ICWA (Preferred) Job Description: We are seeking an experienced Accounts Executive with a strong background in handling accounting and finance functions. The ideal candidate will have at least 3 years of experience in accounting, GST and tax return filings, and finalization of books of accounts. This role will also involve managing day-to-day financial transactions, ensuring statutory compliance, and working closely with auditors. Key Responsibilities: GST Returns and Tax Filings: Filing GST returns and ensuring timely compliance with GST regulations. Filing Income Tax and TDS returns, ensuring compliance with tax laws and deadlines. Finalization of Books of Accounts: Finalize books of accounts at the end of each financial period, ensuring accuracy and completeness. Rectify accounting entries and verify the books to ensure compliance with accounting standards. Invoicing and Payments: Preparation of invoices and ensuring timely dispatch to clients. Monitor daily cash and bank payments and receipts, ensuring proper accounting of transactions. Monitor and process tour bills as per the company s travel policy. Reconciliation: Perform regular reconciliation of client billing, ensuring all payments are followed up and accounted for. Monitor sundry creditors payments and reconcile creditor accounts. Prepare and manage Bank Reconciliation Statements to ensure all bank transactions are accurately reflected. Statutory Compliance: Ensure compliance with statutory requirements such as Professional Tax, Provident Fund, and other legal obligations. Coordinate with internal and statutory auditors during audits and provide necessary information. Other Responsibilities: Assist in preparing financial statements and reports as required. Review financial transactions for accuracy and ensure all required records are maintained. Address discrepancies and ensure smooth processing of payments and receipts. Qualifications and Skills: Experience: Minimum 3 years of experience in accounting roles, with exposure to GST, tax returns, and finalization of accounts. Technical Skills: Proficiency in Tally (all versions) for accounting functions. Familiarity with GST Returns Filing, Income Tax, TDS, and other statutory compliance procedures. Strong understanding of accounting principles and the ability to finalize books of accounts. Reconciliation and Documentation: Experience in preparing and managing Bank Reconciliation Statements. Expertise in monitoring and following up on client billing and payments. Communication and Coordination: Strong communication skills to interact with clients, auditors, and internal teams. Ability to handle statutory audits and coordinate with auditors. Education: B.Com degree is mandatory. MBA, IPPC, or ICWA qualifications are preferred. Other Skills: Strong attention to detail and accuracy in financial documentation. Ability to work independently and handle multiple tasks efficiently. What We Offer: Competitive salary and benefits. Opportunity for career growth in a dynamic and expanding organization. A collaborative work environment focused on professional development. Qualification : B.Com degree is mandatory. MBA, IPPC, or ICWA qualifications are preferred.
Assistant Manager - Economic Growth
Kpmg India
About KPMG in India KPMG India is a leading professional services firm, affiliated with KPMG International Limited. Established in August 1993, we combine global expertise with a deep understanding of local regulations, laws, markets, and competition. With offices across major cities in India including Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara, and Vijayawada we offer services to national and international clients across various sectors. At KPMG, we deliver rapid, performance-based, industry-focused, and technology-driven solutions that reflect our vast experience in both global and Indian business environments. Role Overview As part of our effort to support clients in reducing their compliance burden, we seek a talented individual to contribute to our team by assisting in various compliance and regulatory activities. This role focuses on helping clients streamline processes and reduce administrative overhead across different sectors. Equal Employment Opportunity (EEO) Information KPMG India is committed to providing equal employment opportunities to all applicants and employees, regardless of color, caste, religion, age, gender, national origin, citizenship, sexual orientation, gender identity or expression, disability, or any other legally protected status. We value diversity and encourage you to voluntarily share demographic details to support our diversity initiatives. Providing this information is entirely optional and will not affect your application. Qualifications: Educational Requirements: Post Graduate in Commerce/Economics or an MBA. Qualification : Post Graduate in Commerce/Economics or an MBA.
Employee Experience & Retention (EE&R) Manager
Firstsource
Position Title: Employee Experience & Retention (EE&R) Manager About Firstsource: Firstsource Solutions Limited, part of the RP-Sanjiv Goenka Group, is a leading provider of transformational solutions spanning the customer lifecycle in sectors including Healthcare, Banking & Financial Services, Communications, Media & Technology, and more. Through our 'Digital First, Digital Now' approach, we help organizations reinvent operations and reshape business models, delivering valuable moments that matter and gaining competitive advantage. We have a global presence across the US, the UK, India, the Philippines, Australia, Mexico, and South Africa, supporting over 100 top global brands, including several Fortune 500 and FTSE 100 companies. Position Purpose: The Employee Experience & Retention (EE&R) Manager is tasked with overseeing all aspects of Employee Experience and Retention within the aligned process. This role ensures the effective execution of EE&R initiatives within agreed timeframes, supporting the achievement of high employee engagement, retention, and satisfaction throughout the process. Key Responsibilities: Employee Relationship Management & Communication: Employee Relations Support: Act as the primary point of contact for EE&R-related matters, handling queries and grievances effectively and providing ongoing employee relations counsel. Policy Communication: Conduct policy sessions during induction, training, and as part of regular Business-As-Usual (BAU) refreshers. Visibility & Engagement: Maintain a consistent and visible presence on the operations floor to foster employee engagement. Reward & Recognition Management: Lead and manage the Reward and Recognition program, addressing concerns and ensuring timely recognition. Employee Support: Provide assistance to employees and teams by implementing EE&R interventions when necessary. Survey Execution: Ensure the timely execution of ESAT, Dipstick, and 360 surveys, acting on the insights to address any concerns and improve employee satisfaction. Policy Updates: Communicate any policy, procedure, or process changes to relevant stakeholders in the process. Corporate Social Responsibility (CSR): Drive CSR initiatives within the team, fostering a sense of community and purpose. Engagement Activities: Organize fun activities and team-building events to maintain a positive, engaging work environment. One-on-One and Skip-Level Meetings: Regularly meet with Team Leaders, Managers, and employees to address concerns, provide HR updates, and gather feedback. Career Progression & Performance Management: Performance Management Execution: Ensure the smooth execution of the Performance Management Process (annually, bi-annually, and monthly). Internal Job Postings (Lateral Moves): Manage and facilitate internal job postings, supporting employee mobility within the organization. Promotion and Assessment: Organize and manage assessment centers to promote advisors to the next level. Career Development Support: Provide guidance and support for employee career growth and development opportunities. Compliance: Increments & Promotions: Ensure timely handling of employee increments and promotions in alignment with lifecycle approaches. Confirmation Process: Oversee the employee confirmation process after six months of service, ensuring timely and accurate documentation. Payroll Coordination: Collaborate with payroll teams to ensure timely receipt of payroll inputs, sign off, and review before submission to vendors. Background Checks & Compliance: Follow up on background checks and ensure appropriate actions are taken for any unfavorable reports. Headcount & Attrition Reports: Own the preparation of weekly headcount and attrition reports, ensuring accuracy and timeliness. Audit Support: Provide necessary support for effective audits and ensure compliance with organizational standards and regulations. Qualifications & Skills: Communication Skills: Excellent interpersonal and communication skills for effectively managing relationships, engaging with employees, and resolving issues. Organizational Skills: Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities efficiently. HR Expertise: Deep understanding of HR policies, employee relations, performance management, and compliance requirements. Conflict Resolution: Proven ability to manage grievances, conflicts, and sensitive employee matters with professionalism and discretion. Employee Engagement: Experience in designing and implementing employee engagement initiatives and activities. Team Collaboration: Ability to work collaboratively with Team Leaders, Managers, and other HR teams to drive results. Compliance Knowledge: Understanding of payroll, background checks, and audit processes, ensuring adherence to compliance standards.
Facilities Admin Executive
Evergent Technologies Private Limited
Company: Evergent About Evergent: Evergent is a leading technology provider that works behind the scenes to impact the lives of millions of consumers across the world, every single day. Having onboarded over 800 million subscribers for our clients, Evergent is trusted by the likes of SonyLIV, HBO, the NBA, AT&T and BBC to power the subscriber journeys and experience for their subscribers across more than 180 countries. This has been made possible due to our secret sauce - our people. With an approach of bringing together the best of Silicon Valley and the best of India, our team of 500+ Evergenters have delivered world-class technology products and have driven industry-leading transformation projects for our clients. Our solutions help our clients innovate with new revenue streams, increase subscriber loyalty, and control churn - without requiring an overhaul of their legacy billing and payment systems. Our true multi-tenant SaaS approach means that our clients can go live in weeks, and not months or years. At the same time, our carrier-grade infrastructure assures our clients of an unparalleled ability to scale across the globe. As we continue on our journey of creating a positive impact for businesses and consumers - we would love for you to come and meet with us. Job Title: Facilities Admin Executive Experience: 3+ Years Location: Hyderabad Job Summary: The Facilities Admin Executive will oversee and manage the day-to-day operations of office facilities, ensuring a safe, clean, and efficient work environment. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. The ideal candidate will have experience in facility management, vendor coordination, and administrative support. Key Responsibilities: Vendor Management: Oversee the maintenance, repair, and upkeep of the office premises, including HVAC, plumbing, electrical, Fire Alarm System and general office maintenance. Maintaining the inventory for housekeeping material, office supplies, stationery, etc. Manage the reception area, including visitors, customers and partners entry formalities and necessary arrangements. Monitoring the daily checklists and activity execution. Required Skills and Qualifications: Bachelor s degree or relative field. 3+ years of experience in facilities management, office administration, or a related role. Strong organizational and multitasking abilities. Good communication and interpersonal skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Work Environment: Office-based role with movement between Evergent office locations as needed. May require flexibility to handle emergencies outside of regular business hours / days. May require flexibility to travel within the city for office related assignments. Qualification : Bachelors degree or relative field.
Associate Manager, Customer Support
Coinbase
Associate Manager, Customer Support At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. As an Associate Manager, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, and quality scores. You will coach team members in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed. As business needs require, you may manage Customer Support Supervisors. To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework. Act as a trusted point of contact for escalations and high priority issues related to your scope. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes. Utilize an in-depth understanding of metrics to drive data-backed business decisions. Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Potentially manage Customer Support Supervisors as business needs necessitate Participate in the interview and selection process for new customer support agents What we look for in you (ie. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 5 years of people management experience in an operations environment. Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions. Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Willing to work from an office at Hyderabad, India OR Manila Philippines Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Advanced experience in project management, analytics or quality assurance. Advanced degree in business, finance, customer experience and/or blockchain. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud Pay Transparency Notice:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,320,000 3,320,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere. Additionally, Coinbase participates in theE-Verify programin certain locations, as r...
Store Manager
Titan Company
Job Description: Store Manager We are currently seeking a highly motivated and experienced Store Manager to join our team. As a Store Manager, you will be responsible for overseeing the daily operations of our retail store and ensuring that all aspects of the store are running smoothly. Responsibilities: - Manage and supervise a team of retail staff, including hiring, training, and scheduling - Develop and implement strategies to increase sales and achieve store targets - Monitor inventory levels and ensure adequate stock is available at all times - Provide exceptional customer service and resolve any customer complaints or issues - Maintain a clean and organized store environment - Analyze sales data and trends to identify areas for improvement - Collaborate with other departments to ensure effective communication and coordination - Stay up-to-date with industry trends and market competition Requirements: - Proven experience as a Store Manager or in a similar role - Strong leadership and management skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced and dynamic environment - Knowledge of retail operations and merchandising techniques - Proficient in Microsoft Office Suite - Ability to analyze sales data and make data-driven decisions - Customer-focused mindset and a passion for delivering exceptional service
Customer Support Executive- It Support
Nspira Management Services
About Us: Nspira, a parent company of the Narayana Group, is a leader in education across Asia, offering world-class academic experiences to over 6,00,000 students across 23 states in India. With a dedicated workforce of 50,000+ employees, we are committed to setting new benchmarks in the education industry. Our family of institutions includes over 300 schools, junior colleges, and professional colleges. Key Responsibilities: Provide IT support for the department, assisting with software-related issues. Take responsibility for managing calls to both internal and external stakeholders. Address and resolve concerns by offering actionable inputs and solutions. Collect necessary information from students, parents, and other relevant parties as required. Resolve queries promptly, providing solutions tailored to the immediate needs. Maintain an organized database of all information related to the assigned branch. Collaborate with the IT department to support and resolve technical queries. Desired Candidate Profile: Intermediate or any graduate degree. Proficiency in English (Fluency in one of the following languages is also required: Bengali, Kannada, Tamil, Hindi, or Telugu). Flexibility to work 6 days a week from the Gachibowli office, Hyderabad. Passionate about customer relations and resolving queries efficiently. Strong multitasking and organizational abilities. Good communication skills with a solution-oriented mindset. What We Offer: Salary: Competitive salary as per market standards. Career Path: Opportunities for career growth and development. Corporate Exposure: Experience working in a dynamic corporate environment. Personality Development: Comprehensive training and growth opportunities. Leadership Opportunities: Potential to take on leadership roles as you grow within the company. What You Can Bring to the Role: A passion for your job and a desire to provide excellent support. Strong multitasking abilities and attention to detail. Team-oriented, with excellent communication and interpersonal skills. A winning attitude, with a hunger for learning and a willingness to take on challenges. A strong sense of responsibility and integrity in your work. Employee Progression: We are dedicated to staff development and promote internally whenever possible. Many employees have been with the organization for 20 30 years, growing into diverse roles and responsibilities across the company. If you are enthusiastic about IT support, customer relations, and working in a fast-paced, growth-oriented environment, we invite you to apply! Qualification : Intermediate or any graduate degree.
Manager - Corporate Social Responsibility
Tanla Platforms
Job Role As A CSR Manager you are responsible for developing, implementing, and overseeing strategies and initiatives that align a company's operations with ethical, social, and environmental considerations. What you'll be responsible for? Closely work with community and stakeholders including governments to ensure the best results in a PPPP public private pluralistic partnership. Lead CSR activities on a project mode, work first hand on need assessment, baseline, endline, impact analysis and documentation of projects. Engage & coordinates with Subject Matter Experts, establish and build relationship with all stakeholders to increase measurable outcomes. Align with new technologies and practices, for effective internal processes for due diligence of partners, PO release & Invoicing processes. Develop and build key resources and materials to communicate CSR efforts, including presentations and impact stories for internal or external communications. Identify, cultivate new partnerships, and strengthen existing partnerships. support employee engagement, including year-round volunteering activities to build culture of service especially around skills-based volunteerism. Qualification and other skills Bachelor s degree and experience in corporate responsibility, CSR or related field. Experience in volunteer and/or events management and partner management. What you'd have? Excellent written and verbal communication skills with strong service orientation Bachelor s degree and experience in corporate responsibility, CSR or related field Experience in volunteer and/or events management and partner management Proven ability to prioritize, work independently, handle multiple, complex tasks simultaneously. Generate pragmatic solutions to real or potential problems and recognize and leverage key opportunities. Strong proficiency in Microsoft Office Suite, particularly Office 365, SharePoint, Excel, Word and PowerPoint Knowledge of corporate foundation processes and procedures is recommended. Experience with CSR technology platforms or quick to learn technology skills. Knowledge of the developments in corporate philanthropy, social impact and sustainable development Ability to navigate complex environments and help build relationships with a variety of stakeholders and organizations. Strong EQ and ability to work in a fast-paced, highly matrixed, geographically diverse organization. Strategic, collaborative and practical Ability to travel as needed Why join us? We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are: Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office. World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status. Qualification : Bachelors degree and experience in corporate responsibility, CSR or related field
Specialist, Hr Operations
Msd
Position Title: Specialist, HR Operations Location: Hyderabad Hitech City. Department: Human Resources Reports to: Manager, DA, HR Operations This position is office based Job Summary: We are seeking an experienced HR Operation Specialist to join our HR Operation team in Hyderabad. The ideal candidate will be responsible for delivering local operational HR tasks, ensuring compliance and operational excellence, while also supporting various business transformation projects. Key Responsibilities: Manage and execute employee life cycle BAU tasks, ensuring timely and accurate delivery in accordance with established standards and compliance requirements Support and contribute to local business transformation projects, as well as regional and global HR initiatives. Collaborate effectively with local suppliers to ensure high service quality and operational efficiency. Prepare appointment letters and manage probation assessments. Issue movement letters and handle offboarding processes, including full and final settlements. Administer leave systems and prepare various letters (e.g., salary increments, retention). Support flexible benefits and statutory audits. Ensure timely execution of HR tasks while maintaining compliance with local legal requirements. Maintain accurate records and documentation related to HR operations. Behavioral Competency Expectations: Effective and efficient time management, organizational and interpersonal skills, conflict management and problem-solving skills. Strong communication, both written and verbal in English & local language will be value addition to this role. Positive mindset, growth mindset, capable of working independently and being self-driven Required Qualifications, Skills & Experience Minimum of 5 years of working experience in HR Operations specifically supporting the Indian market Strong understanding of local HR regulations and practices Project experience in HR transformation initiatives Experience with Workday or similar HR systems is preferred Demonstrate sense of urgency, can prioritize tasks to meet deadlines Experienced in working with cross country and cross function team Strong analytical and problem-solving skills Proficiency in Microsoft Office Suite Educational Requirements: Minimum Bachelor's degree required Qualification : Minimum Bachelor's degree required
Sr. Relationship Executive / Relationship Executive
Orra Fine Jewellery
Position: Sr. Relationship Executive / Relationship Executive Locations: Hyderabad Job Overview: We are looking for dynamic and driven Relationship Executives to join our growing team. This role involves direct customer engagement, promoting company schemes, and building strong client relationships through field visits and personalized sales strategies. Ideal candidates should be self-motivated, confident communicators with a customer-first mindset. Key Responsibilities: Actively promote and enroll customers into company schemes and loyalty programs Conduct field visits to customer homes or workplaces based on leads provided by the Branch Manager Educate customers on the benefits and features of various financial schemes offered by the company Build and maintain a strong customer database through consistent follow-ups and relationship management Conduct cold calling and schedule appointments with prospective clients Organize and participate in exhibitions, in-store events, and local promotional activities Drive corporate and institutional tie-ups with hotels, clubs, government offices, etc. Ensure timely execution of special activities related to scheme maturity and renewals Collaborate with internal teams to plan and execute outreach campaigns and promotional strategies Achieve daily, weekly, and monthly sales targets through outdoor marketing and customer engagement Requirements: Proven sales or customer relationship experience is an advantage Strong interpersonal and verbal communication skills Confident, self-motivated, and target-driven personality Ability to work independently and as part of a team Good understanding of customer behavior and market dynamics Knowledge of financial instruments/products is a plus Willingness to travel locally and conduct door-to-door customer visits Resilient, diligent, and proactive in approach Basic numerical skills and ability to understand sales data or financial reports
Business Development Representative (building Management System - Bms)
Smart Joules
Business Development Representative (BMS) Location: Hyderabad Company: Smart Joules Employment Type: Full-time About Smart Joules Smart Joules is a leading provider of energy efficiency solutions, transforming the way commercial buildings consume energy. Our cutting-edge Building Management Systems (BMS) use real-time analytics and smart automation to deliver measurable cost savings and carbon footprint reductions. We are on a mission to create a sustainable future by empowering organizations to manage energy smarter. Role Overview We re looking for a dynamic Business Development Representative to drive the growth of our BMS solutions across commercial sectors. If you have a passion for sustainability, a knack for consultative selling, and a deep understanding of energy management technologies, we d love to have you on board. Key Responsibilities Identify & Prospect: Research and engage with commercial sector clients who can benefit from Smart Joules BMS offerings. Sales Engagement: Conduct product demonstrations, presentations, and client meetings to effectively communicate value propositions. Consultative Selling: Collaborate with technical teams to design customized BMS solutions tailored to client needs. Pipeline Management: Maintain an organized sales pipeline, follow up diligently, and close deals to meet revenue targets. Client Relationship Management: Build long-term relationships with key decision-makers and stakeholders. Reporting & Insights: Prepare proposals, sales reports, and provide feedback for continuous product and strategy improvement. Requirements Bachelor's degree in Business, Engineering, or a related field. Proven experience in B2B sales, ideally within building management systems, energy management, or sustainability solutions. Strong technical understanding of BMS, HVAC, and energy-saving technologies. Excellent communication, negotiation, and presentation skills. Self-motivated, target-driven, and able to work independently or collaboratively. Willingness to travel as needed. Preferred Qualifications Prior experience in energy efficiency or sustainability sectors. Existing network within the commercial real estate, healthcare, retail, or hospitality industries. Familiarity with CRM tools (e.g., Salesforce, Zoho CRM). Contribute to impactful work that drives sustainability and reduces carbon emissions. Work in a collaborative and mission-driven environment. Opportunities for career growth, training, and professional development. Be part of a team that s revolutionizing how buildings think and operate. Apply today and help shape a greener, smarter tomorrow. Qualification : Bachelor's degree in Business, Engineering, or a related field.
Regional Manager Core Diagnostics
Agappe Diagnostics Ltd
Job Title: Regional Manager Core Diagnostics Locations: Hyderabad Experience Required: 2 4 Years Industry: In Vitro Diagnostics (IVD) / Healthcare / Medical Devices Employment Type: Full-Time Job Overview We are looking for an ambitious and results-driven Regional Manager to lead sales and business development efforts for our Core Diagnostics division across Hyderabad and Ahmedabad regions. The ideal candidate will have a strong background in IVD sales, relationship management, and regional business expansion, with the ability to drive growth in a competitive diagnostics market. Key Responsibilities Drive sales growth and achieve revenue targets for the Core Diagnostics product line in the assigned region. Build and maintain strong relationships with hospitals, diagnostic labs, and channel partners. Identify new business opportunities and expand market presence in the IVD and healthcare diagnostics sector. Develop and implement territory-specific sales strategies and account plans. Conduct regular product presentations, demos, and training for clients and internal stakeholders. Collaborate with the marketing, technical, and operations teams to ensure smooth execution of regional strategies. Monitor competitor activities and market trends to identify challenges and areas for improvement. Maintain accurate and timely sales data in CRM tools and provide regular reports to senior management. Qualifications & Skills Education: Degree in Medical Laboratory Technology (MLT), Biomedical Engineering, or Pharmacy. Experience: Minimum 2 years of proven experience in IVD sales, preferably in a regional or field role. Strong knowledge of diagnostic instruments and reagents. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and manage a regional territory effectively. Willingness to travel extensively within the assigned geography. Key Competencies Strategic account management Field sales and territory development Product knowledge in clinical diagnostics/IVD Goal orientation and performance-driven mindset Customer relationship and stakeholder engagement Work with a leading name in the IVD and diagnostic industry Opportunity to make a significant impact in a growth-focused environment Competitive compensation and performance-based incentives Collaborative culture with training and development support Apply now and help shape the future of diagnostic healthcare in India. Qualification : Degree in Medical Laboratory Technology (MLT), Biomedical Engineering, or Pharmacy.
Business Development Representative
Kore.ai
Job Opening: Business Development Representative Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from various industries such as banking, insurance, healthcare, telecom, retail, and manufacturing, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have saved over $500M for these companies. Our product portfolio includes SmartAssist (AI-first cloud contact center as a service), BankAssist (AI-powered virtual assistant for retail banking), SearchAssist (AI-first conversational cognitive search engine), and workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist. Kore.ai is recognized as a leader by top industry analysts like Gartner, Forrester, IDC, ISG, and Everest. Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, and has offices in India, the UK, Germany, Korea, and Japan. With a fast-growing team and $73.5M in Series C funding, we are on a mission to push AI innovations to the next level. About the Role We are looking for a Business Development professional with experience engaging with VP and C-Level Executives. Your role will involve navigating existing customer relationships and identifying new sales opportunities through referrals, phone outreach, LinkedIn, and email campaigns. As the first point of contact with prospects, the ideal candidate will excel in researching leads, nurturing relationships, and navigating through customer accounts to find new opportunities. Key Responsibilities Lead Generation: Use LinkedIn, email, and phone calls to generate new sales opportunities by engaging with CXO/VP-level contacts in the North American enterprise segment. Consultative Conversations: Identify prospects needs and recommend appropriate products/services through consultative conversations. Conduct deep account research to identify economic and functional buyers. Relationship Building: Build long-term, trusting relationships with prospects to qualify leads as sales opportunities through a repeatable nurture motion. CRM Management: Accurately update and maintain HubSpot CRM and other marketing systems. Discovery Meetings: Set up discovery meetings between customer contacts and sales executives to further discuss business opportunities. Qualifications & Experience Experience: 2 7 years of business development or inside sales experience, with a proven track record of setting up discovery calls and generating qualified opportunities. Communication Skills: Strong communication skills via phone and email, with the ability to engage prospects effectively. Problem-Solving: Creative problem-solving approach and strong analytical skills. Market Experience: Experience working in the North American market, preferably in the SaaS, CX, or EX space. Sales & Marketing Knowledge: A strong understanding of both the sales and marketing funnel. Shift Flexibility: Open to working in North American shift timings. Proficiency in Tools: Proficiency with HubSpot CRM or similar tools such as 6Sense, Outreach.io, Loom, Orum, etc. Education Qualification Bachelor s or Master s in Business Administration (or equivalent). Be part of a fast-growing leader in the AI space, helping global enterprises deliver world-class customer and employee experiences. Work with cutting-edge technologies in an innovative and collaborative environment. Contribute to the expansion of Kore.ai s enterprise customer base, helping drive AI adoption across industries. Develop your skills and grow professionally in a dynamic, fast-paced organization with a strong vision for the future. About Kore.ai Kore.ai is an AI-powered platform that enables businesses to create conversational AI applications, improving customer experience and employee productivity. We are a fast-growing, innovative company with a global presence, supporting clients across multiple industries. Join our team and be a part of revolutionizing enterprise automation and customer service with AI. Qualification : Bachelors or Masters in Business Administration (or equivalent).
Senior Programmatic Specialist
Google Careers
Digital Marketing Consultant - gTech Ads at Google Company Overview: Google creates products and services that aim to make the world a better place. gTech Ads is an integral part of Google's efforts to help customers maximize their success with Google Ads products. gTech Ads provides technical support and media services to customers, helping them optimize and implement ad campaigns, gain insights, and resolve complex business challenges. The team works cross-functionally with sales, product, and engineering teams to develop innovative solutions and tools that improve the customer experience and drive business growth. Job Overview: As a Digital Marketing Consultant within gTech Ads, you will be responsible for delivering consultative, technical, and media solutions to help Google Ads clients optimize their advertising campaigns and achieve their business goals. You will work with external advertisers, building strong relationships, offering strategic guidance, and leveraging Google Ads solutions to address their unique needs. You will work with internal teams to deliver customized solutions, driving product adoption, business growth, and ROI for clients. Responsibilities: Advise Key Clients: Leverage your expertise in digital marketing and technical solutions to address business challenges, providing consultative support and driving the success of Google Ads clients. Help clients design effective media plans and implement solutions to meet their advertising goals. Client Relationship Management: Build and nurture relationships with external advertisers, supporting all aspects of campaign management from planning and pitching to implementation and optimization. Use your expertise to ensure product adoption and business growth for clients. Collaborate Across Teams: Work closely with sales, product, and engineering teams to drive growth plans for clients. Collaborate on insights, solutions, and strategies for vertical and sub-verticals to ensure that clients receive tailored, data-driven recommendations and optimizations. Consultative Marketing Solutions: Deliver digital marketing solutions that address client issues by providing both media strategies and technical guidance. Help clients optimize their campaigns and improve their overall advertising performance. Advocate for New Product Features: Promote new product features, assist with adoption through account setup, and provide technical guidance on infrastructure and data integration in Google Ads. Minimum Qualifications: Education: Bachelor s degree or equivalent practical experience. Experience: 5 years of experience in digital media or digital marketing/advertising solutions, with a focus on implementing and measuring digital advertising campaigns and providing client solutions. 4 years of experience in a client-facing role, collaborating with partners across multiple levels. Preferred Qualifications: Experience: 5 years of experience working with internet products and technologies. Knowledge of programmatic platforms and products, and familiarity with the performance advertising market or online ads landscape. Skills: Strong data analysis skills, with the ability to interpret datasets, identify trends, and translate findings into compelling narratives. Excellent business negotiation, influencing, and communication skills, with the ability to collaborate cross-functionally and build relationships with multiple teams and stakeholders. Proven project management skills, with the ability to oversee and manage multiple, simultaneous solutions supported by internal teams. About the Team: gTech Ads supports Google s advertising customers by providing both strategic and technical services. The team is a trusted advisor to Google s customers, helping them get the most out of Google Ads through personalized, scalable solutions. Whether addressing bespoke business needs or scaling solutions globally, gTech Ads ensures that clients achieve maximum ROI and success with Google s advertising products. What We Offer: Collaborative Culture: Work in a team that values innovation, problem-solving, and creative thinking. Impactful Work: Help businesses of all sizes achieve their advertising goals and grow with Google s powerful advertising solutions. Growth Opportunities: Collaborate with top professionals across various fields, including sales, product, and engineering teams. Apply Now to join Google s gTech Ads team and help shape the future of digital marketing for global advertisers. Qualification : Bachelors degree or equivalent practical experience.
Technical Account Manager, India
Planful
About Us Planful is a leader in financial performance management cloud software, helping businesses achieve peak financial performance through streamlined planning, budgeting, consolidations, reporting, and analytics. Our platform empowers finance, accounting, and business professionals to plan confidently, close faster, and report accurately. More than 1,500 organizations, including industry leaders such as Bose, Boston Red Sox, Five Guys, Grafton Plc, Gousto, Specialized, and Zappos, rely on Planful to accelerate cycle times, improve productivity, and enhance accuracy. Backed by Vector Capital, a global private equity firm, Planful remains at the forefront of innovation in financial performance management. Learn more at planful.com. About the Role: Technical Customer Account Manager Planful is seeking a Technical Customer Account Manager to manage key customer account tasks and support global clients in adopting new features of our platform. Reporting to the AVP of Customer Experience in India, you will help customers maximize their use of Planful s solutions through proactive account management, feature adoption support, and leading training sessions. In this role, you will engage regularly with a global customer base, ensuring smooth operations and high levels of satisfaction. Strong English communication skills are essential for success, as you will communicate complex concepts in a clear and engaging manner. Responsibilities Account Management: Handle routine administrative tasks, including user management, account configuration, and organizing training sessions. Feature Adoption: Promote the value of new product features and guide customers through their adoption journey. Customer Support: Help customers fully utilize Planful s platform by providing ongoing support and conducting regular check-ins. Training & Enablement: Lead customer training sessions to ensure users are equipped to make the most of the platform s capabilities. Customer Communication: Build strong relationships and maintain effective communication with global clients. Cross-functional Collaboration: Work closely with internal teams to deliver a seamless and consistent customer experience. What You Bring to the Table Operational Expertise: Proven experience managing administrative tasks such as user management, account setup, and customer training. Strong Communication Skills: Excellent verbal and written English, with the ability to explain technical concepts clearly and effectively. Customer-Centric Mindset: Proactive approach to customer engagement and relationship management. Experience in a customer-facing role, particularly in SaaS or customer support, is highly preferred. Technical Aptitude: Ability to quickly learn and explain new software features to customers. Experience with product-based SaaS companies is strongly preferred. Financial Expertise: Bachelor s or master s degree in accounting or finance, or at least 3 years of experience in an accounting or finance-related role. Adaptability: Willingness to learn, grow, and thrive in a dynamic, fast-paced environment. At Planful, our mission is to help our customers and our people achieve peak performance. We are proud of our best-in-class culture, built on a foundation of collaboration, innovation, and personal growth. Here s what makes Planful a great place to work: Time Off & Wellness: 2 volunteer days, birthday PTO, and quarterly company-wide wellness days. Parental Support: 3 months of diaper supplies and meal deliveries for the first month of maternity/paternity leave. Annual Company Event: Planful Palooza a company-wide culture kickoff, most recently held in Goa, India. Professional Growth: Company-wide mentorship program, executive-sponsored initiatives, and manager-specific monthly training programs. Employee Resource Groups (ERGs): Join groups such as Women of Planful, Parents of Planful, and more. We encourage everyone to bring their authentic selves to work and support new ERGs along the way. Qualification : A Bachelors/Masters degree in Accounting or finance is highly preferred, or the equivalent of 3 years of experience in an accounting/finance-related role.
Sap Service Delivery Manager
Cognitus
Overview: The SAP Senior Delivery Manager is responsible for overseeing the successful delivery of complex SAP projects and services, ensuring they meet organizational objectives and exceed client expectations. This role involves managing multiple project teams, coordinating with senior stakeholders, and ensuring the strategic alignment of SAP initiatives with business goals. The SAP Senior Delivery Manager will drive excellence in project execution, foster client relationships, and lead continuous improvement efforts within the delivery framework. The ideal candidate will have a deep understanding of SAP systems, project management methodologies, and a proven track record of managing large-scale SAP implementations. As an SAP Senior Delivery Manager, you will be responsible for ensuring that projects are delivered on time, within scope, and within budget while maintaining high levels of client satisfaction. You will work closely with clients, stakeholders, and crossfunctional teams to define project requirements, develop project plans, and manage project execution. Your role will also involve risk management, quality assurance, and continuous improvement of delivery processes. Key Responsibilities: Strategic Leadership and Management: o Lead the planning, execution, and delivery of high-impact SAP projects, ensuring alignment with organizational strategy. o Develop and implement strategic project plans, including scope, timelines, budgets, and resource allocation. o Provide direction and oversight to project managers, consultants, and cross-functional teams. o Lead the delivery of SAP projects from initiation to completion. Portfolio and Resource Management: o Manage a portfolio of SAP projects, ensuring optimal resource utilization and prioritization. o Oversee resource planning and allocation to support project delivery and strategic initiatives. o Address resource constraints and balance workloads across teams to achieve project goals. o Manage project resources and allocate tasks effectively. Quality Assurance and Continuous Improvement: o Establish and uphold quality standards for SAP project delivery, ensuring adherence to best practices. o Conduct regular quality reviews, audits, and post-implementation evaluations. o Implement continuous improvement initiatives to enhance project delivery processes and outcomes. o Oversee quality assurance and ensure project deliverables meet quality standards. o Foster a collaborative and high-performance work environment. o Manage project resources and allocate tasks effectively. o Conduct project reviews and post-implementation assessments. o Identify opportunities for process optimization and innovation. o Drive continuous improvement of delivery processes. Client Relationship Management: o Build and maintain strong relationships with senior clients and understanding their needs and expectations. o Collaborate with clients to define project requirements and objectives. o Serve as the primary point of contact for strategic client engagements, addressing concerns and providing updates on project progress. o Collaborate with clients to define project value and objectives. o Discuss client's priorities and goals beyond the current project, including add-on opportunities. o Ensure client satisfaction through proactive communication, issue resolution, and value delivery. o Monitor project progress and provide regular status updates to clients. Risk and Issue Management: o Identify, assess, and manage risks across the SAP project portfolio, developing mitigation strategies. o Monitor and resolve project issues promptly, minimizing impact on project timelines and objectives. o Communicate risks and issues to senior management and stakeholders, ensuring transparency and accountability. o Put forward and discuss alternative plans with senior client's stakeholders, where required. Financial Management: o Oversee project financials, including budgeting, forecasting, and variance analysis. o Ensure projects are delivered within budget and achieve financial targets. o Provide financial insights and recommendations to stakeholders and senior management. o Manage project profitability and support Team Leadership and Development: o Lead, mentor, and develop a high-performance team of project managers and SAP professionals. o Foster a collaborative and inclusive team culture, promoting professional growth and development. o Conduct performance evaluations, providing feedback and guidance to team members. o Provide leadership and guidance to project teams. o Coordinate with cross-functional teams to ensure successful project execution. o Ensure compliance with company policies and industry standards. o Mentor and develop junior project managers. Reporting and Documentation: o Prepare and maintain comprehensive project documentation, including strategic plans, performance reports, and records. o Provide regular status updates and performance reports to senior management and stakeholders. o Ensure documentation is accurate, up-to-date, and accessible to relevant parties. o Should be wrapped up into different sections and be at the level of providing guidance and audit . Minimum Qualifications: Bachelor s degree in information technology, Business Administration, Project Management, or a related field. Minimum of 10-15 years of experience in project management or delivery management, with a focus on SAP projects. Proven experience in leading and managing large-scale, complex SAP implementations and multi-project portfolios. Deep understanding of SAP modules, functionalities, and integration points. Proficiency in project management tools and software (e.g., MS Project, JIRA, SAP Solution Manager). Exceptional leadership and team management abilities. Strong strategic thinking and problem-solving skills. Ability to work effectively with clients and stakeholders. Strong organizational and time management skills. Proficiency with risk management and quality assuranc...
Executive - Crm (logistics)
Nspira Management Services
About Us: Nspira is delighted to present a fantastic opportunity for both freshers and experienced candidates with strong language proficiency to join our dynamic team. If you are a motivated individual with a passion for customer service and relationship management, this is the role for you! Key Responsibilities: Address customer and employee concerns while providing insightful suggestions and solutions. Maintain and update the database for all information related to the assigned branch. Manage logistics data and maintain records using Excel. Build and nurture relationships with office employees to ensure the smooth flow of work and collaboration across teams. Desired Candidate Profile: Educational Qualification: Intermediate or any Graduate is eligible to apply. Language Proficiency: Fluent in English, Hindi, and the local language. Work Schedule: Flexibility to work 6 days a week from the office near Kandalakoya. What We Offer: Salary: Competitive salary as per market standards. Career Path: Progressive career growth with ample learning opportunities. Corporate Exposure: Experience working in a dynamic and fast-paced corporate environment. Personality Development: Enhance your professional skills and personal growth. Leadership Opportunities: Potential for future leadership roles as part of the organization s growth. What You Can Bring to the Role: Passion for the job and a commitment to excellence. Proven ability to multitask effectively. Strong teamwork skills and collaborative mindset. Excellent communication skills with a positive, winning attitude. Willingness to take on challenges and an eagerness to learn. A sincere approach to work with integrity, transparency, and a supportive attitude. Employee Progression: We are committed to continuously reviewing and promoting employees to help them grow faster within the organization. Many of our long-term employees (20 30 years) have thrived by taking on different roles and responsibilities, growing within the company. If you're eager to contribute to a growing organization and have the skills we re looking for, we d love to hear from you!
Product Manager
S&p Global
The Team: The Issuer Solutions Digital team at S&P Global is built on a foundation of mutual respect, empowerment, and adaptability. We believe in the power of collaboration, where each team member s accountability and responsibility are celebrated. We prioritize the success of individuals because we know that their growth will translate into the success of the entire program. Our team supports over 2,000 global corporates, helping them manage their engagement with the investment community. Our culture values inclusivity and empowerment, creating an environment where every team member feels seen and heard. We celebrate individuality and creativity, knowing that unique perspectives drive innovative solutions for our clients and our business. What s in it for you: Global Collaboration: Join a diverse team that spans across international borders, offering a chance to collaborate with colleagues from around the world. Growth Opportunities: With over 34,000 colleagues globally, there are incredible growth opportunities within S&P Global and beyond our team. Supportive Culture: Work in an environment where inclusivity, empowerment, and mutual respect drive success. Impact: Your work will directly contribute to the success of our products and clients, enhancing user experience and operational efficiency. The Impact: As a key member of the Product Management team, you will play an essential role in driving operational efficiency and improving customer retention. By overseeing the stability and performance of digital platforms, you will ensure the seamless experience of over 2,000 global clients. You will work closely with Product Leadership to understand business objectives and identify key product priorities. Your work will directly support internal teams such as Client Services and Customer Success, ensuring that both internal and external stakeholders receive exceptional support. Responsibilities: Support and Sunsetting: Oversee the support and sunset of legacy workflow solutions, ensuring a smooth transition for clients to new platforms. Platform Stability: Ensure the ongoing stability and performance of digital platforms, addressing any issues that arise and improving systems for enhanced user experience. Client Migration: Manage the migration of clients from legacy applications to new platforms, ensuring a smooth and efficient transition. Process Improvement: Advise Product Leadership on organizational processes, identify operational gaps, and drive forward improvements for platform stability and support. Cross-functional Coordination: Work with Product Operations, Service Management, and Technology Managers to understand their needs and ensure platform stability. New Business Generation: Utilize your knowledge of our digital offerings to manage technical queries from prospective clients and contribute to new business development. Liaison Role: Serve as a liaison between Product, Service Management, and Customer Success, ensuring effective communication and collaboration. Documentation: Maintain comprehensive and up-to-date documentation to ensure clear communication and alignment across teams. Backlog Management: Prioritize and manage the product backlog, ensuring that tasks align with business goals and customer needs. What We Look For: Technical Savvy: Experience in product management, IT service management, or related fields is a plus. Familiarity with the Software Development Lifecycle: A solid understanding of the development lifecycle and best practices. Database Knowledge: Basic familiarity with SQL or other querying languages; experience with Splunk, Datalog, or similar monitoring tools is a plus. Effective Communication: Ability to communicate technical concepts to both technical and non-technical teams in a clear and concise manner. Risk Management: Ability to identify, highlight, and manage risks effectively within the project chain. Problem-Solving Mindset: Natural curiosity and strong analytical ability to understand challenges and develop effective solutions. Experience with Sunsetting: Experience with sunsetting applications and migrating clients to new platforms is highly desirable. About S&P Global Market Intelligence: At S&P Global Market Intelligence, we deliver unrivaled insights and leading data and technology solutions. Our team partners with customers to expand their perspective, operate with confidence, and make decisions with conviction. As a division of S&P Global, we are committed to providing deep, accurate, and insightful information that enables our clients to succeed in an ever-changing world. Why Join Us? Global Team: Work with a team of experts spread across different regions, enabling cross-border collaboration. Growth & Development: Access to a wide array of professional development opportunities within S&P Global. Inclusive Culture: Work in a culture that promotes inclusivity, empowerment, and mutual respect. Meaningful Impact: Your role directly impacts over 2,000 global clients, helping them manage their investor relations and engagement efforts.
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