Time Tracking Jobs in Bengaluru

Position: Mechatronics & Big Data Scientist Developer Department: Research & Development Reporting To: General Manager Location: Bengaluru Key Responsibilities Machine Learning: Select features, build, and optimize classifiers using advanced machine learning techniques. Data Mining: Perform data mining using state-of-the-art methods to extract valuable insights from large datasets. Data Enhancement: Extend the company s datasets with third-party data sources when necessary to improve model accuracy and relevance. Data Collection & Processing: Improve data collection procedures to include all necessary information for building analytic systems. Data Cleansing & Integrity: Process, cleanse, and verify the integrity of data used for analysis to ensure reliable results. Ad-hoc Analysis: Perform ad-hoc analysis as needed, presenting the results in a clear, actionable manner. Anomaly Detection: Design and implement automated anomaly detection systems, tracking their performance over time to ensure accuracy. Behavioral Competencies Data-Driven: Strong inclination toward working with data and applying analytical thinking to solve complex problems. Detail-Oriented: Meticulous in data analysis and system development to ensure quality and precision in results. Skills and Expertise Machine Learning Algorithms Strong understanding of machine learning techniques and algorithms such as k-NN, Naive Bayes, SVM, Decision Forests, etc. Data Science Tools Experience with common data science toolkits like R, Weka, NumPy, and MatLab. Proficiency in at least one (preferably NumPy or R) is highly desirable. Data Visualization Skilled in data visualization tools such as D3.js, GGplot, or similar. Database Management Experience with query languages such as SQL, Hive, Pig, NiFi, or others depending on the company s stack. Familiarity with NoSQL databases like InfluxDB, MongoDB, Cassandra, HBase. Statistical Analysis Strong applied statistics skills, including distributions, statistical testing, and regression analysis. Programming Skills Good scripting and programming skills in languages like PHP, Slim, SQL, and Laravel. Big Data Technologies Knowledge of Hadoop, HDFS, NiFi, and other big data platforms and technologies. Qualifications Essential: MTech, MS, or equivalent in Mechatronics, Computer Science, or a related field. Experience: Minimum 2 years of hands-on experience in developing SDKs and working with Big Data platforms. Proven track record in machine learning, data mining, and data science projects. Qualification : MTech, MS, or equivalent in Mechatronics, Computer Science, or a related field

Operations Executive Location: Bengaluru Work Type: Full-Time Role Summary As an **Operations Executive**, you will be integral in managing day-to-day business operations, ensuring seamless workflows, coordinating across departments, and supporting management in driving organizational success. Key Responsibilities Oversee daily operational activities to ensure efficient workflow and timely task completion. Coordinate with internal teams to facilitate smooth communication and project execution. Monitor operational performance and recommend process improvements to boost efficiency. Maintain accurate records, reports, and documentation related to operations. Assist in developing and implementing policies, procedures, and enhancements. Manage vendor relations, procurement, and inventory tracking as needed. Prepare and present regular operational reports to management. Troubleshoot operational challenges and provide prompt solutions. Requirements Graduate degree in Engineering, Supply Chain, or related fields. 0-1 years of experience in B2B or SaaS implementation preferred. Ability to balance attention to detail with a strategic, big-picture mindset. Strong communication and interpersonal skills to engage diplomatically across all levels. Understanding of customer/client requirements. Excellent soft skills including time management, prioritization, and delegation. Knowledge of Supply Chain Management (SCM) is a plus. Creative thinker with energy to introduce new ideas and innovations. Self-motivated, responsible, and capable of working independently. Highly organized with the ability to manage multiple tasks efficiently. Qualification : Graduate degree in Engineering, Supply Chain or related fields

Position: Marketing Manager / Deputy Manager Type: Full Time Experience: 8 10 Years Location: Bangalore Role Purpose To lead integrated marketing efforts that drive lead generation, customer engagement, and sales enablement across digital platforms, marketing automation systems, and sales operations. This position is crucial in aligning marketing initiatives with sales productivity, ultimately boosting market share and customer reach for the organization. Key Responsibilities Market Analysis & Product Communication Conduct competitive benchmarking, market research, and customer insight gathering for the concrete equipment sector. Develop technical marketing collateral and product content in collaboration with Product Management & Engineering teams. Create newsletters, mailers, and presentations aligned with brand guidelines to support sales efforts. Sales Operations Support Partner with Sales teams to improve CRM usage, lead tracking, and pipeline visibility. Enhance customer journey mapping and conversion processes with sales and product teams. Analyze sales data for trends, opportunities, and engagement gaps. Support the design and implementation of sales enablement tools and mobile sales apps. Digital Marketing & Lead Generation Run and optimize SEO, SEM, and paid media campaigns to increase inbound leads. Manage digital presence across social media, email, and landing pages. Drive performance from platforms like IndiaMART and apply corrective actions where needed. Marketing Automation & Tools Implement and manage platforms such as HubSpot, Zoho Marketing Plus, Salesforce Marketing Cloud, or Marketo. Automate campaigns, lead scoring, and segmentation to enhance efficiency. Track campaign performance and optimize for improved ROI. Events, Exhibitions & Campaigns Plan and execute industry event participation (e.g., EXCON, BAUMA, Concrete Show) in coordination with marketing leadership. Support product launches, roadshows, BTL activities, and customer meets. Oversee vendor coordination and logistics for successful event execution. After-Sales Marketing & Customer Engagement Partner with After-Sales and Parts teams to roll out service campaigns, loyalty programs, and feedback initiatives. Design post-sale campaigns and customer health check content to maintain engagement. Reporting & Analytics Maintain dashboards to track digital, lead conversion, and sales enablement KPIs. Ensure CRM data hygiene and provide actionable insights. Assist with marketing budgeting and monthly expense tracking. Desired Skills & Competencies Strong B2B marketing background, preferably in industrial or capital goods sectors. Proficiency in CRM platforms (Salesforce, Zoho CRM) and marketing automation tools (HubSpot, Marketo). Excellent content creation skills for technical and product marketing. Strong analytical mindset with data-driven decision-making. Effective collaboration with cross-functional teams. Experience with SEO tools, Google Analytics, and LinkedIn Campaign Manager. Educational Qualifications MBA/PGDM in Marketing, Sales, or Business Analytics from a reputed institute. Preferred Industry Background B2B Industrial, Capital Goods, Construction Equipment, or Automotive Components. Qualification : MBA/PGDM in Marketing, Sales, or Business Analytics from a reputed institute

Content Marketing Manager (SaaS) Location: Bengaluru, India (Work From Office) Experience: 8 10 Years Employment Type: Full Time, Permanent Department: Marketing & Communication Industry: Software Product Role Category: Digital Marketing About the Role We're on the lookout for a strategic Content Marketing Manager who lives and breathes content and knows how to turn words into revenue. You'll craft compelling, high-conversion content tailored to the SaaS space from landing pages to product write-ups and everything in between. This is your opportunity to shape the voice of a growing software brand and lead our content efforts with creative flair and data-driven precision. Key Responsibilities Content Creation & Strategy Create high-quality, engaging content across web, blog, case studies, emails, product pages, and social media. Own the editorial calendar plan, brainstorm, and execute impactful content campaigns. Collaborate with product, sales, and marketing teams to align content with business objectives. Content Execution & Optimization Edit and proofread for clarity, accuracy, tone, and brand alignment. Ensure content is optimized for SEO and performance metrics like engagement, rankings, and conversions. Regularly audit and update existing content for freshness and effectiveness. Performance & Innovation Track content KPIs including organic traffic, bounce rate, time on page, and lead conversions. Explore new formats like video scripts, infographics, or interactive content to boost reach and engagement. Continuously improve messaging based on performance data and audience insights. What You Bring Technical Skills & Tools Strong understanding of SEO best practices keyword research, optimization, and performance tracking. Experience working with CMS platforms like WordPress or Joomla. Familiarity with tools like Grammarly, Hemingway, Google Analytics, Ahrefs, or SEMRush. Bonus: Basic HTML knowledge for tweaking web content. Soft Skills Excellent writing, editing, and communication skills. Strong project and time management you're used to juggling multiple content projects at once. Creative mindset with an eye for compelling storytelling in a B2B SaaS environment. Qualifications Education: UG: Any Graduate PG: Any Postgraduate (preferred but not mandatory) Perks & Benefits Competitive compensation (as per industry standards) Opportunity to lead and innovate in a fast-growing SaaS company Work alongside a creative and collaborative marketing team

Job Title: Data Science Manager Location: Bengaluru, Karnataka, India Department: Data Science Experience: 6 to 8 years About the Role We are seeking a highly analytical and detail-oriented Data Science Manager with deep expertise in Marketing Mix Modeling (MMM) to join our Data Science team. You will lead the development, implementation, and interpretation of MMMs to quantify the impact of marketing channels on business outcomes. Collaborating closely with marketing, finance, and strategy teams, you will guide media investments, enhance ROI, and drive data-driven decision-making. Key Responsibilities Collaborate with Engagement Managers, Account Delivery Managers, and client stakeholders to gather business requirements and define project scope. Develop and execute detailed project plans aligned with objectives. Design data science solutions tailored to client goals. Assign tasks to delivery team members based on their skills and monitor progress. Lead project execution, tracking milestones, ensuring timely and quality delivery. Monitor delivery quality and scorecard metrics; develop action plans for improvement. Lead scrum meetings, client stand-ups, and weekly business reviews. Enforce best practices for quality assurance including peer reviews, coding standards, and documentation. Provide both technical and business guidance to the delivery team. Mentor and coach team members to build a high-performance culture. Foster an environment of trust and encourage innovation. Review and approve team deliverables before client submission. Required Skills Technical Skills Advanced knowledge of probability, statistics, and practical machine learning, including awareness of pitfalls and mitigation approaches. Intermediate proficiency in Python and SQL. Intermediate knowledge of project management methodologies and tools. Competency in MS Office (Excel, PowerPoint, Word). Non-Technical Skills Strong business acumen with the ability to assess financial impact of decisions on delivery and client solutions. Skilled in storytelling and presenting data-driven insights to mid-management clients. Ability to balance pragmatic solutions with time and business impact considerations. Excellent interpersonal skills, including conflict resolution, empathy, communication, listening, and negotiation. Demonstrated leadership and mentorship abilities. Self-driven with strong ownership and accountability. Educational Qualifications Undergraduate degree in Engineering, Statistics, Mathematics, Computer Science, or related technical fields. Candidates with non-technical degrees should demonstrate relevant experience and technical aptitude. Qualification : Undergraduate degree in Engineering, Statistics, Mathematics, Computer Science, or related technical fields.

Job Title: Associate Credit Card Operations Location: Bengaluru, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company transforming how banks and fintechs design and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the industry s first fully cloud-native and API-enabled banking stack. It integrates issuance, processing, lending, fraud & risk, and more into a single-vendor platform. With over 15 million cards issued globally, Zeta enables banks to deliver: Rich, digital-first experiences Hyper-personalized card programs Rapid deployment via web-based product configurators API-based innovation and scalability Intuitive, modern back-office systems Advanced regulatory and compliance tools We re trusted by major banks and fintechs globally and backed by investors like SoftBank and Mastercard, with a $1.5 billion valuation and a team of 1700+ employees, over 70% in R&D. About the Role Zeta is collaborating with HDFC Bank to manage and operate a modern credit card program built on the Zeta Platform. We are seeking dynamic professionals to join our Credit Card Business Operations Unit, supporting critical functions such as onboarding, dispute handling, reconciliation, and end-to-end lifecycle management of credit card customers. This is an exciting opportunity to be part of a growing, innovation-driven team that is reshaping banking operations. Key Responsibilities Operations Oversight: Monitor and resolve onboarding, delivery, and dispatch issues for new credit card customers. Dispute & Fraud Resolution: Handle fraud and dispute cases in compliance with process and regulatory timelines. Reconciliation & Settlement: Manage transaction settlement processes and ensure accurate reconciliation of accounts. Lifecycle Management: Oversee credit card lifecycle processes, including account maintenance, repayment tracking, credit balance refunds, and closures. Stakeholder Coordination: Collaborate with internal and external teams (e.g., product, engineering, bank partner) to resolve operational issues effectively and on time. Skills & Competencies Strong communication and interpersonal skills. Customer-first mindset with a proactive problem-solving approach. High level of accountability and attention to detail. Ability to manage time effectively in a fast-paced and dynamic environment. Qualifications & Experience Education: Graduate degree in any discipline. Experience: 1 5 years of relevant experience in Credit Card Operations, Customer Servicing, or Banking Operations. Prior exposure to onboarding, dispute management, settlements, and lifecycle operations in cards domain is highly preferred. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We encourage individuals from all backgrounds, communities, and identities to apply. Qualification : Graduate degree in any discipline.

Program Manager Product Design & Tech Documentation Location: Bangalore, India About Rubrik Rubrik (NYSE: RBRK) is on a mission to secure the world s data. As a newly public company with over $1B in Annual Recurring Revenue (ARR) and recognized leadership in Gartner s Magic Quadrant, we are redefining how enterprises ensure data integrity, resilience, and availability. Our award-winning Rubrik Security Cloud, powered by machine learning, protects data across enterprise, cloud, and SaaS platforms. Our design team has received global recognition, including Red Dot and iF Design Awards, and is known for its user-centric, scalable solutions that power mission-critical security outcomes. About the Team & Role With a global team of 55+ designers and tech writers, including a vibrant Center of Excellence in Bangalore (20+ strong), we re scaling rapidly. To support this growth, we are hiring our first Program Manager in Bangalore to operationalize excellence across the Product Design and Tech Documentation teams. This is a foundational role focused on bringing structure, coordination, and efficiency to a high-performing and award-winning team. You will work closely with design and documentation leadership to translate strategic direction into tangible outcomes. What You'll Do Serve as a strategic partner to Product Design and Tech Docs teams to execute initiatives on time and to high-quality standards. Coordinate feature releases, aligning efforts across Design, Product Management, and Engineering. Translate leadership strategy into actionable goals and drive progress across multiple concurrent projects. Collaborate with individual contributors across the Design and Docs teams to identify gaps in process, tooling, documentation, or asset management. Manage cross-functional dependencies and ensure timely delivery by balancing priorities and constraints. Capture and organize help documentation requirements and maintain project tracking. Own and manage the team s JIRA board, ensuring transparency and alignment. Communicate status, risks, and milestones to leadership and stakeholders. Facilitate cross-team initiatives and events to foster collaboration and alignment. What You ll Bring 4 8 years of relevant experience in program/project management, preferably in a product or design-led environment. Demonstrated ability to lead multiple, complex initiatives independently. Proactive and results-driven mindset with a passion for getting things done. Comfortable working in ambiguity with an adaptable, solutions-oriented approach. Excellent communication skills verbal, written, and presentation. Strong conflict resolution and negotiation skills, with the ability to manage diverse partner expectations. Experience navigating fast-paced product organizations with cross-functional stakeholders. JIRA knowledge and hands-on experience with Agile or similar frameworks (a plus). Prior experience working with Product, Design, or Documentation teams is strongly preferred. Be a foundational team member shaping operations in a high-impact, design-driven organization. Join a mission-led, design award-winning team that values excellence, inclusivity, and innovation. Work at the intersection of data security, user experience, and scalable design systems. Collaborate globally and grow within a world-class enterprise tech company. Join us and play a pivotal role in scaling how we build and deliver secure, user-centered solutions. Apply now to drive the future of design and documentation operations at Rubrik.

Technical Program Manager Location: Bangalore, India About the Team The Technical Program Management (TPM) team drives planning, management, and execution of major technical programs for Rubrik s Engineering organization across a broad portfolio of cloud data management products. The team skillfully balances multiple, often conflicting priorities to deliver high-quality products through strategic communication, business insight, and collaborative influence. About the Role Rubrik is seeking an experienced Technical Program Manager to join the Engineering Program Management organization in Bangalore. Reporting to the Director of TPM, you will lead complex, cross-functional programs in a fast-paced environment. Your focus will be on maintaining project momentum, removing obstacles, managing risks, and ensuring timely delivery of features and products with a high standard of quality. What You ll Do Plan, manage, and execute multiple major technical programs annually for the Engineering organization. Collaborate closely with Engineering, Product Leadership, Customer Support, and other teams to prioritize and deliver new product features. Lead cross-functional teams, running coordination meetings such as scrum of scrums, managing feature prioritization, milestone tracking, risk mitigation, and escalations. Oversee product release management including metrics, processes, and beta programs. Drive continuous process improvements to enable predictable and consistent execution. Define program success metrics and track progress throughout the product development lifecycle. Manage competing priorities using logical problem-solving, effective communication, and influence without direct authority. Experience & Qualifications Bachelor s degree or higher in engineering or a related technical field. 3+ years of experience in engineering program or project management. Proven success leading large projects or initiatives in complex, fast-moving environments. Strong understanding of Agile methodologies and experience working closely with cross-functional teams to deliver quality products on time. Familiarity with product development lifecycle, software release processes, metrics, and tools. Detail-oriented with strong problem-solving skills to prioritize and mitigate risks. Excellent verbal and written communication skills. Preferred Experience Experience with release management in SaaS and on-premises environments is a plus. About Rubrik Rubrik is on a mission to secure the world s data with its Zero Trust Data Security platform. Leveraging machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS applications ensuring data integrity, availability, and resilience against cyber threats and operational disruptions. Qualification : Bachelors degree or higher in engineering or a related technical field.

Job Title: Executive Assistant Location: Bengaluru, Karnataka, India About CloudSEK CloudSEK is a leading AI-powered cybersecurity company committed to building the fastest and most reliable technology to detect and resolve digital threats in real-time. With a core focus on leveraging AI and machine learning, our products deliver rapid threat detection, precise analysis, and fast resolution, minimizing human intervention. Founded in 2015 and headquartered in Singapore, CloudSEK has expanded rapidly and is now one of India s most trusted cybersecurity companies. Our product suite includes XVigil, BeVigil, and SVigil, which offer digital risk protection, attack surface monitoring, and software supply chain risk management. CloudSEK has received recognition from industry leaders and investors, including $10M in total funding and several prestigious awards. Our mission is to continue revolutionizing the cybersecurity landscape with cutting-edge technology and innovation. About the Role: Executive Assistant As an Executive Assistant to the CEO, you will be the central hub of operations for the CEO s office. You will be responsible for managing communications, scheduling, travel, and day-to-day executive tasks, ensuring that everything runs smoothly and efficiently. This role offers direct access to leadership and the opportunity to be an essential part of a fast-growing company in the cybersecurity space. Key Responsibilities Inbox & Communication Management: Own the CEO's inbox, ensuring timely responses, delegations, and flagging of high-priority messages. Maintain clear communication with both internal and external stakeholders, ensuring respect and clarity at all times. Calendar & Scheduling: Manage complex scheduling across multiple time zones and reschedule meetings with minimal conflicts. Prepare briefing notes, agendas, and capture follow-up actions for meetings as necessary. Travel & Logistics: Coordinate with the admin team for domestic and international travel, including flights, hotels, and visas. Prepare detailed travel itineraries and manage real-time changes or adjustments. Manage event RSVPs and coordinate offsite planning when applicable. Expense Management: Track, categorize, and reconcile CEO s expenses with precision. Submit monthly reimbursements and expense reports, liaising with the finance team for any clarifications or documentation. Investor Relations Responsibilities: Update investor pipeline using Streak CRM, ensuring accurate tracking of interactions and stages. Proactively schedule investor meetings and follow-ups based on interest and activity. Collaborate with internal teams (CEO, Finance, Business) to prepare updates or materials for investor meetings. Organize investor documents, pitch decks, and due diligence materials as required. Keka Platform Management: Manage employee workflows on the Keka HR platform, including leave, on-duty (OD), work-from-home (WFH), and reimbursement requests. Review and approve requests, ensuring consistency and compliance with the CEO s guidance. Ad-Hoc Support: Take ownership of special assignments and ad-hoc tasks delegated by the CEO or leadership. Act as a flexible resource to support cross-functional needs, ensuring timely execution of high-priority tasks. Must-Have Skills: 2+ years of experience as an Executive Assistant, preferably supporting senior leadership. Strong written and verbal communication skills, with an ability to manage high-priority communication. Excellent organizational and time management skills, capable of juggling multiple responsibilities in a fast-paced environment. Proven expertise in email/inbox management and calendar scheduling. Tech-savvy, with proficiency in Google Workspace, Slack, Microsoft Office, and related tools. High degree of professionalism, discretion, and trustworthiness. Nice-to-Have Skills: Experience in a startup or high-growth environment. Familiarity with project coordination or internal reporting. Understanding of startup culture and CEO workflows. What You ll Get: Direct access to leadership and an opportunity to make a significant impact. A fast-moving, ambitious, and transparent work culture that fosters innovation. Freedom to grow, learn, and take ownership of projects that matter. Career development opportunities in a dynamic and rapidly growing organization. Benefits of Joining CloudSEK: Flexible working hours for a better work-life balance. Access to free food, unlimited snacks, and beverages in the office. Participate in team bonding activities like games, music, and creative events. A dynamic startup environment that encourages growth, innovation, and fun.

Senior Data Scientist Location: Bangalore, Karnataka, India Department: DAC Experience Required: 4 6 Years Education: B.E./B.Tech or equivalent Open Positions: 10 About the Role This is an exciting opportunity to apply your technical expertise while mentoring junior data scientists, influencing technical strategies, and ensuring the highest quality of data-driven decision-making. Key Responsibilities Data Science & Analytics Translate business problems into testable hypotheses and develop proofs of concept. Build and deploy predictive models and machine learning solutions using Python, SQL, and cloud platforms. Use advanced statistical techniques, data mining, and visualization to derive insights from structured and unstructured data. Collaborate with stakeholders to deliver actionable insights and ensure analytical solutions are effectively communicated to both technical and non-technical audiences. Design experiments, conduct hypothesis testing, and create data-driven narratives to support decision-making. Technical Leadership Guide and mentor junior data scientists on best practices, project design, and technical execution. Conduct code reviews, ensure quality documentation, and uphold software development standards (version control, refactoring, collaborative coding). Share emerging trends and best practices in the field to foster team-wide learning. Actively participate in peer learning, technical sessions, and team knowledge-sharing. Project Management Break down complex data science projects into smaller tasks, assign responsibilities, and monitor execution. Balance business impact with execution timelines to deliver pragmatic solutions over theoretical perfection. Create and maintain documentation using standardized frameworks (e.g., CRISP-DM). Required Skills Technical (Must-Have) Advanced proficiency in Python and SQL. Expertise in Probability & Statistics, hypothesis testing, and predictive modeling. Solid hands-on experience with Machine Learning (regression, classification, clustering, etc.). Strong data visualization skills with tools like Tableau, Power BI, and libraries such as matplotlib, seaborn. Experience with cloud platforms (Azure, AWS, or GCP) and modern development tools. Non-Technical (Must-Have) Strong communication skills: Ability to present technical findings to non-technical stakeholders. Project planning, risk management, and delivery tracking experience. Leadership qualities: Mentorship, peer collaboration, and driving process improvements. Excellent written communication for documenting scientific approaches and writing whitepapers. Preferred Skills (Good to Have) Advanced Technical Skills Expertise in areas like NLP, Deep Learning, Reinforcement Learning, Graph ML, or Time Series Forecasting. Hands-on deployment experience using MLOps tools and advanced cloud-native services. Solutioning Acumen Ability to break down complex business challenges and match them with the most effective technical solutions. What Makes You a Great Fit You are a problem solver with a deep understanding of machine learning applications. You thrive in a collaborative environment and excel at mentoring others while growing your own skills. You are motivated by impact and have the ability to translate raw data into strategic insights. Perks & Benefits Opportunity to work on cutting-edge, enterprise-scale problems. Be a part of a collaborative, intellectually curious team. Mentorship and career development support. Access to advanced tools, resources, and cloud technologies.

Job Description Key Accountabilities In this Strategic Leadership Role, you will be responsible for Customer Success of the Brand and Media Practice for India . Key responsibilities encompass delivering with excellence while maintaining delivery standards, driving high operational efficiency and a strong sales mindset (support upselling & cross-selling); enabling timely revenue recognition and profitable execution. Core Responsibilities Lead and Manage a strong customer success delivery team for the Brand and Media practice for India. Support the India Sales organization and clients with best in class methodologies, deliverables and technical needs. Driving expertise in the practice and being the methods champion. Bringing that expertise to the fore in our proposal writing and RFP. Support the India Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets. Coordinate and drive cross-training programs in order to maximize solution and delivery excellence, expertise, and staffing flexibility. Set and measure a high level of delivery standards driving client satisfaction. Contribute to meet India revenue targets by supporting repeat sales and timely deliverables. Coordinate and support with India Vertical business leaders and Client Sales partners on client and project revenue growth, retention, and profitability. Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant. Work with regional customer success leader and bring best practices to the local market. Develop and implement best delivery practices. Target reductions in cycle time across ad hoc methods. Drive high level employee engagement and retention. Foster a culture of continuous improvement and accountability to drive organizational efficiency. Key stakeholder in providing input into product and toolkit roadmap, representing India needs for the practice area. Lead and enable industry and thought leadership efforts from the Brand and Media Practice. Core KPIs Team Engagement and Retention Increase engagement among customer success associates in the region as measured through Engage results as well as retention of associates. Regional Revenue for the Practice Area Drive repeat sales, renewals. Ensure all delivery schedules are optimized to meet quarterly revenue targets. NPS Ensure sufficient response rate from clients. Increase/maintain baseline performance. Support and/or lead key client follow ups and action plans. EBITDA Support India lead to: Monitor project and solution profitability, and leverage time tracking learning to help improve delivery contribution. Manage W&S Delivery budget through a lens of optimization for India via org design, hubbing, etc. Manage T&E budget through the lens of prioritizing client engagement as well as team performance and engagement. Skillsets Strong sense of urgency and accountability to drive client outcomes. Proven experience in leading a team, managing people, and developing talent. Able to work collaboratively with internal & external teams. Capable to maintain positive client relationships in complex situations & resolve client issues. Strong logic, deductive reasoning, problem-solving, and critical thinking skills. Skilled & polished communicator, including client presentations. Able to synthesize data & simplify findings to solve client business issues. Strong project management skills and ability to manage multiple priorities. Experience using large data sets to finding insights and make recommendations. High say-do ratio. Experience in driving organizational transformation is a plus. Qualifications Proven track record in Analytics Consultancy/ Market Research leadership roles. Expertise in (application of) Customer Insight Solutions preferred. Proven leader of high performing teams. Bachelor's Degree required, Master s preferred, or equivalent experience. Knowledge in sales processes in CPG companies, customers, modern and traditional market. Good knowledge of NielsenIQ products, services and data preferred. Strong analytical skills. Proven sales acumen. Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View . NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population. Qualification : Bachelor's Degree required, Masters preferred, or equivalent experience.

Job Description: Primary Market Research Senior Consultant Join a global organization with 82000+ employees around the world, as a Primary Market Research Senior Consultant based in Bangalore/ Gurugram/ Pune which helps life sciences companies to accelerate innovation to make greater impact on human health. Our transformative technologies harness intelligence, integrate industry-leading data and analytics. About the team The role is within the Research & Intelligence Team (R&I), whose aim is to deliver market research solutions, comprising mainly of PMR (Primary Market Research) along with inputs from SDR (Secondary Desk Research) to generate relevant insights for clients. Our team: Effectively combines different sources of data and using leading edge PMR techniques and capabilities to generate research, which is actionable, going beyond insight generation to show how to understand and influence prescriber and patient behavior. Role Summary Experience in market research: 7-10 years Manage multiple PMR projects under tight timelines interfacing with global clientele and prioritize requests based on the criticality and business need as agreed with the stakeholders. Responsibilities: Manage multiple PMR (qual and quant) projects under tight timelines interfacing with global clientele and prioritize requests based on the criticality and business need as agreed with the stakeholders. Write questionnaires and discussion guides for diverse stakeholders like physicians, patients, caregivers, payers etc. Create custom market research solutions for clients by thinking through their business issue, and adding the right context to the request (therapy area, methodology etc.). Deliver in depth, comprehensive, regular PMR reports and support ad hoc queries in the areas of indication-based pipeline landscapes, competitor company/ asset profile, competitor launch timelines and key event timelines, newsletters etc. Analyze secondary data sources and reports to provide information on overall market landscapes, market sizing and a range of ad hoc business questions. These analyses may include reporting of the competitive and scientific landscape both in terms of the current position and the predicted future state. Responsible for continuous process improvement in developing content for various PMR deliverables across indications/therapy areas. Demonstrate excellence as an individual contributor with minimal support from peers/team lead, together with the ability to mentor a team of analysts/ACs, driving high productivity/ efficiency, and creating appropriate performance reviews and capability development plan. Quality control and overview and to ensure deliverables are client ready. Project types: Market assessment and sizing, pipeline assessments, patient/consumer journey, brand tracking, go-to-market strategy. What we re looking for: Relevant experience of 7-10 years with master s degree (M.Pharm/MSc in Pharmacy, Biotechnology, life sciences). Exceptional communication skills both at the written and oral level. Excellent knowledge of English and of the main Microsoft Office tools (Word, Excel, PowerPoint). High skills of interpretation and analysis (quantitative, qualitative and integration of different sources of data assets) - This would include thinking through the client business issue, adding the right context to the request (therapy area, business issue etc.) and developing a tailored, innovative solution to address the clients business objectives. The preferred candidate will be creative, client/objective focused, open minded, autonomous and at the same time have great team spirit. Should be aware of free to use online resources like WHO, USFDA, CDC, CMS, PubMed, UNSD, Eurostats, NORD, FDA warning letters, etc.

About Intugine: Ever wondered how the physical goods we consume every day from your favorite dairy products and snacks to the latest electronics make their way to your doorstep on time and in perfect condition? The journey of these products is complex, spanning from sourcing, manufacturing, and storage, to being transported across an intricate global supply chain. Global brands often face challenges such as lack of visibility over their raw materials, delays in production, and tracking shipments across different transportation modes and geographies. At Intugine Technologies, we provide a best-in-class visibility platform that helps brands gain complete transparency over their supply chains, covering all transport modalities air, land, sea, and rail. Our solutions have helped eliminate operational inefficiencies, reduce logistics costs, and improve key metrics like OTIF (On-Time In-Full), order-to-delivery turnaround time, as well as minimize dwell time and detention costs. Intugine is also a proud partner of India's National Logistics Policy, integrating with systems like FASTag, Port Community System, and Freight Operations Information System to provide even deeper insights. With over 75 global enterprise customers, including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and Bridgestone, Intugine is at the forefront of transforming global supply chains. About the Role: Associate Manager - Customer Success The Associate Manager - Customer Success will play a vital role in the growth and operations of the business. This individual will take on a high level of responsibility, directly interacting with customers and service providers. As part of their role, they will manage and oversee the successful implementation of Intugine s solutions at mid-market customers, while ensuring optimal service delivery and continuous improvements in customer experience. Responsibilities: Lead the end-to-end implementation of Intugine s solution for mid-market customers, ensuring timely deployment and guiding the team through operational excellence processes. Travel to client locations to understand their needs, train them on Intugine s solutions, and build strong relationships. Collaborate with technical teams to configure and troubleshoot Intugine s software platform as per client specifications. Design, implement, and continuously improve processes, monitoring KPIs to ensure projects meet client requirements. Research and analyze new Intugine products and design processes for their implementation. Set up systems and processes that lead to 100% conformance to client specifications and requirements. Maintain strong communication with clients, managing expectations and addressing any technical issues or concerns. Requirements: 1-2 years of experience in product implementation, preferably in a B2B SaaS environment. Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously. Excellent communication and interpersonal skills, enabling you to deal diplomatically with various stakeholders. Knowledge of supply chain management (SCM) is a plus. A systematic approach to problem-solving, with a keen eye for both big-picture strategy and small daily tasks. Ability to work autonomously and assume responsibility. Strong written and spoken English skills. Creative and innovative mindset to introduce new concepts and drive improvements. Soft skills, including time management, prioritization, and delegation, are essential. Perks at Intugine: Employee Stock Options Take a slice of the pie and grow with us. Comprehensive Health Cover For you and your loved ones. Personal Development Budget Upskill yourself; we ve got the bill. Flexible Working Hours Set your own work hours. Open Door Policy No cubicles, open collaboration. Generous Parental Leave Because work comes second sometimes. Documented Equal Pay Policy Ensuring fairness. Education Assistance Let us help you soar to new heights. Work Autonomy Enjoy complete ownership over your work. Employee Life Skill Training Program Sessions on tax saving, investments, mental well-being, health, and fitness. Company Outings Unwind with your teammates, work can wait. Paid Time Off Your well-being is our priority. If you're ready to make an impact and grow with a company that s shaping the future of supply chain technology, Intugine is the place for you. Join us and be part of our journey!

About Intugine Ever wondered how the physical goods we consume every day (think dairy, snacks, or your favorite choco chip ice cream) reach you in time? Or how beautiful furniture or sophisticated electronic equipment and gadgets you use are delivered in the best possible condition at your doorstep. Their journey spans from getting sourced, manufactured, and stored, to getting moved across a highly intricate supply chain network across the globe before it gets delivered. Global brands constantly face challenges like not having visibility of their raw materials, which delays production and in turn, delays customer shipments, or tracking shipments across various modalities and multiple geographies. Intugine Technologies is one of the most trusted solution partners catering to these brands with its best-in-class visibility platform helping brands gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail). Their solutions have helped eliminate operational inefficiencies, reduce logistics costs and improve OTIF, order to delivery TAT, and minimize dwell time and detention costs. Intugine is a proud partner of the National Logistics Policy, an initiative by the Government of India. With this, it provides these brands with additional information via their integrations with FASTag, Port Community System, and Freight Operations Information System to name a few. Today Intugine works with 75+ global enterprise names like GE Healthcare, Signify, Flipkart, Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO. To know more, visit the website: https://www.intugine.com Responsibilities: Design and set up processes to improve the overall efficiency of the team. Collaborate with the technical team to set up or configure Intugine s software platform as per customers requirements and troubleshoot technical issues raised by customers. Research and analysis of Intugine's new products and design a process for their implementation. Conduct demos and training sessions for the customers. Conduct frequent checks to ensure system robustness. Requirements: Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations. Desire to assume responsibility and work autonomously. Highly organized and able to juggle numerous tasks. Basic excel skills are an advantage. Previous experience in operations will also be positively considered.

Group Manager Finance & Accounting Transformation, IBM Consulting About the Role A career at IBM Consulting is built on long-term relationships and close collaboration with clients across the globe. In this role, you'll work for IBM BPO, part of our Consulting team, which accelerates digital transformation through agile methodologies, process mining, and AI-powered workflows. As a Group Manager, you will work with leading visionaries across multiple industries to improve the hybrid cloud and AI journey for some of the most innovative and valuable companies in the world. Your ability to drive impactful change for clients is fueled by IBM s strategic partner ecosystem and our advanced technology platforms, including IBM Software and Red Hat. At IBM, curiosity and a constant quest for knowledge are central to success. In this role, you ll be supported by mentors and coaches who will challenge you to think outside of your role, come up with creative solutions, and deliver groundbreaking impact for clients. Our culture promotes career growth and continuous learning in an environment that embraces your unique skills and experience. Your Role and Responsibilities As a Group Manager, you will be responsible for managing finance clients across various industries, focusing on Finance and Accounts. Your responsibilities will include: Client Engagements/Contracts: Owning client engagements and contracts across geographies, ensuring the establishment of efficient processes, key metrics, and reporting mechanisms. Process Tracking & Decision-Making Support: Developing and maintaining robust tracking mechanisms for key operational indicators to support decision-making. Leadership & Change Management: Leading transformation efforts at a high level, providing guidance and inspiration to the team while driving change and managing challenging situations. Critical Process Parameters: Tracking and driving all process parameters that are "critical to quality" for process delivery. Team Development & Mentorship: Assisting in the career development of team members, including performance management, feedback, and training. Ensuring team members are adequately mentored and trained to meet process objectives and customer requirements. Required Education Bachelor's Degree in a related field (Finance, Accounting, Business Administration, etc.) Preferred Education Master's Degree in a relevant field. Required Technical and Professional Expertise 16+ years of experience in Finance and Accounting Delivery & Transformations. Proven experience in creating and developing value propositions, business cases, and industry-specific offerings. Expertise in strategic direction and initiatives design, including business outcome models, contracting structures, and the identification of new opportunities and business lines. Proficiency in supporting the sales team to build compelling business cases for prospective clients and collaborating with Process Delivery leaders to identify and implement process improvements. Continuous process improvement and transformation experience, including the ability to carry out maturity assessments. Preferred Technical and Professional Experience A certified Chartered Accountant, Company Secretary, or Certified Management Accountant. Proven experience in end-to-end processes like Record to Report, Procure to Pay, and Order to Cash. In-depth knowledge of central finance reporting, management reporting, and reports. Ability to influence stakeholders including internal and external customers, operations, and finance partners. An ambitious individual with the ability to work towards agreed targets/goals while maintaining a creative approach to tasks. Strong change management skills and the ability to manage time effectively. Proven interpersonal skills, contributing to team efforts and achieving related results. Stay up-to-date with technical knowledge through workshops, publications, and continuous education. At IBM Consulting, you ll be part of a dynamic, evolving team that drives change and transformation for clients worldwide. You ll have the opportunity to shape the future of finance and accounting processes, leveraging IBM s advanced technology platforms and strategic ecosystem. Join us and grow your career while making a lasting impact in the world of digital transformation. Qualification : Bachelor's Degree in a related field (Finance, Accounting, Business Administration, etc.)

Join Us in Reshaping the Data Storage Industry We re at the forefront of an incredibly exciting area in tech, revolutionizing the data storage industry. At Pure Storage, you ll lead with innovative thinking, grow alongside us, and collaborate with the smartest team in the industry. If you re ready to make an impact and leave your mark, this is the opportunity you ve been waiting for. SHOULD YOU ACCEPT THIS CHALLENGE... As a Technical Writer, you ll work with a globally distributed team across time zones in Asia, Europe, and the Americas. Success in this role requires strong collaboration and communication skills, as you ll actively participate in software development through daily or weekly sync meetings, uncovering new features for documentation, and tracking the status of your documentation for upcoming releases. You will also provide feedback, reviews, and edits for your colleagues to ensure the quality and consistency of documentation across the team. You ll research new technologies, both industry-wide and at the product level. In this process, you ll work directly with engineers and other subject matter experts to understand the features you are documenting, using those features firsthand on the same production software and systems as your users. Key Responsibilities: Collaborate with technical teams to research, write, edit, and maintain software documentation and release notes. Work with a globally distributed team, attending daily or weekly meetings and syncs. Follow a style guide to ensure consistent and clear writing. Review and provide feedback on colleagues' writing to maintain high-quality documentation. What You ll Need to Bring to This Role: Mandatory Requirements: 8+ years of experience in technical writing for software. Proven experience writing software documentation in a docs-as-code approach. Exceptional writing and editing skills, with a focus on creating documentation for a global audience of developers. Hands-on experience with Linux command-line applications, Git, HTML, CSS, and JavaScript. Preferred Requirements: Experience with containerization technologies, such as Kubernetes and Docker. Familiarity with cloud services, virtualization, and networking technologies. Experience with Storage Virtualization and knowledge of storage technologies like Block devices, NFS, File Systems, and Object Storage. Comfort with Agile development methodologies and working within sprints. Proficiency with markup languages like Markdown and ASCIIdoc. Basic programming knowledge and the ability to write code samples, tweak them for documentation purposes, and understand the underlying code to improve documentation accuracy. What You Can Expect from Us: Pure Innovation: We celebrate critical thinking, challenges, and trailblazers who strive to push boundaries. Pure Growth: We provide the space and support for you to grow with us and contribute meaningfully. Pure Storage has been recognized as one of Fortune s Best Large Workplaces in the Bay Area, Fortune s Best Workplaces for Millennials, and certified as a Great Place to Work. Pure Team: We build each other up, setting aside egos for the greater good. Additionally, we understand the importance of a healthy work-life balance and offer a variety of perks, including flexible time off, wellness resources, and company-sponsored team events. For more details, check out purebenefits.com.

Associate Director Control Tower at Captain Fresh Company Overview: Captain Fresh is a tech-led, vertically integrated global powerhouse of seafood brands. Founded in 2020 and headquartered in Bengaluru, India, Captain Fresh s portfolio includes well-known brands like CenSea in the US, SuperFish in Poland, and Senecrus in France. By leveraging technology, Captain Fresh leads the charge in bringing innovation to the traditionally fragmented seafood sector. The company integrates the key nodes of the seafood value chain procurement, processing, distribution, and retail across multiple species, ensuring high standards of traceability and sustainability. The group sources and distributes over 100 species of seafood across 30 countries, with a strong focus on responsible sourcing and empowering communities while protecting ecosystems. Role: Associate Director Control Tower Location: Bengaluru, India The Control Tower is the nerve center for the company's global operations, acting as a key enabler for operational excellence. As the Associate Director Control Tower, you will drive high-impact projects, oversee the execution of export shipments, and ensure operational metrics are met consistently. Roles and Responsibilities: Drive High-Impact Projects: Identify and Scope Projects: Focus on initiatives to improve cost and performance metrics across the value chain. Project Execution: Lead the execution of these projects, collaborating with key stakeholders. MIS Creation: Develop Management Information Systems (MIS) to track project success and present metrics to leadership. Onboarding Facilities: Manage the onboarding process for new facilities onto the proprietary technology platform, ensuring smooth integration. Export Shipment Execution: Shipment Planning: Execute shipments according to plan, ensuring zero detention or demurrage-related costs. Repacking and Labeling: Ensure repacking of materials and labeling are done as per the buyer s requirements, either in the factory or cold storage. Documentation Accuracy: Ensure that all shipments have accurate documentation, with zero delays due to errors or missing documents. Real-Time Tracking: Track shipments and provide real-time visibility to stakeholders regarding shipment status and delivery. Logistics Performance: Monitor logistics performance metrics, ensuring cost-effective and timely deliveries. Audits: Audit Management: Handle internal and external audits for the operations domain, resolving queries in real time to ensure smooth audit processes. The Ideal Candidate: We are looking for someone who has: Leadership in High-Impact Projects: Experience in leading large-scale supply chain or operational projects within manufacturing, particularly in export-oriented food industries. Experience in setting up a GCC (Global Capability Center) office for a large business organization would be an advantage. Consulting Experience: 3-7 years of consulting experience in the supply chain and manufacturing domains, specifically in operations or logistics. Multitasking in Complex Situations: Proven ability to manage multiple projects simultaneously in complex and ambiguous situations, ensuring timely delivery. Cross-Functional Collaboration: Ability to collaborate and communicate effectively at all levels of the organization, across different geographies. Deep Knowledge of Supply Chain: Strong understanding of supply chain processes, with excellent problem-solving and analytical skills to improve efficiency and cost-effectiveness. Fast-Growing and Innovative Environment: Be a part of a pioneering, tech-driven company in the global seafood industry that is transforming traditional practices. Global Exposure: Work at a global scale, managing projects across different countries and regions. Impactful Role: Lead high-impact projects that will directly influence the operational success of the organization. Sustainability Focus: Contribute to a company that values sustainability and responsible sourcing while supporting global communities.

Power the Future with Us! Location: Bengaluru, India SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with 5000+ employees, operations in 34 countries, and millions of installations worldwide. Our innovative product portfolio includes solar inverters, battery storage, EV charging, backup systems, and complete home energy management solutions. We are looking for a Workforce Management (WFM) Analyst to help optimize our call center operations and enhance customer experience. If you have strong analytical skills, thrive in a fast-paced environment, and enjoy working with real-time data and scheduling, this role is for you! What You ll Be Doing Monitor daily call volume and key performance metrics. Analyze real-time adherence data to identify trends and training opportunities. Maintain user profiles within WFM software. Create and adjust schedules based on forecasts, ensuring operational efficiency. Collaborate with leadership to schedule training and meetings while minimizing support impact. Provide actionable data to internal teams and offer insights for process improvements. Deliver feedback to call center team leaders and managers. Prepare & analyze reports on key performance indicators (KPIs). Adapt to changing priorities and perform additional duties as required. 1-2 years of experience in a workforce management role. Expertise in Erlang-C calculations for staffing and scheduling. Strong analytical and problem-solving skills. Excellent communication skills (verbal, written, and interpersonal). Proactive & self-motivated with exceptional time management abilities. Ability to multitask in a fast-paced, dynamic environment. Proficiency in Microsoft Office (intermediate Word, advanced Excel). Adaptability to change with the ability to set and adjust priorities as needed. Be part of a global leader in clean energy innovation. Opportunities for career growth and skill development. Regular training & upskilling programs. Work in a diverse and inclusive environment. At SolarEdge, we believe our people are our greatest asset. Join us and be a part of a future powered by clean, renewable energy! Apply today and take the next step in your career!

Job Description: Responsible for end-to-end testing of commercial software (SaaS) and custom applications both on-premise and Cloud-hosted, ensuring the smooth and reliable delivery of software and infrastructure changes. There is also a requirement for on-call. Responsibilities: Collaborating on and Understanding Requirements: Work closely with Product Owners, Business Analysts, Scrum Masters, and Developers to understand business requirements, ensuring effective test case definition. Participate actively in scrum ceremonies to maintain clarity in progress. Test Automation & Quality Assessment: Responsible for automating functional tests using Web test automation tools, assessing application quality continuously, and reporting findings. Scope testing work through Agile estimating and planning and ensure traceability between testing and requirements/acceptance criteria. Execution & Reporting of Testing Activities: Creating and completing a variety of test cases (manual, automated, non-functional) in line with predefined testing methodologies and standards. This includes creating BDD test scenarios, validating and reporting defects, and effectively communicating test status, risks, and issues. Required Skills and Experience: Strong IT background with a consistent track record responsible for automated testing in complex software projects. Hold at least a B.Tech in computer science, information technology, or a related field, with at least 6 years of overall experience in a similar role within a large global organisation. A successful history of performing as tester in large-scale IT projects from is needed. Ability to work autonomously, with a commitment to staying abreast of the latest testing methods and standards. Proficiency in test automation programming languages (Java, C#). Experience with API and web service testing using tools like Postman, SoapUI, or REST-assured. SQL and database testing skills. Knowledge of scripting languages (JavaScript, Bash, PowerShell). Developing cross-browser and cross-platform test automation scripts. Familiarity with version control systems and the importance of code reviews. Expertise in test automation tools and frameworks (Selenium WebDriver, Cucumber, JUnit, NUnit, TestNG). Experience with CI/CD tools (Jenkins, Azure DevOps, TeamCity) and non-functional testing (performance, accessibility). Proficiency in test management and bug tracking tools (X-Ray, TestRail, Zephyr, JIRA, Bugzilla, TFS). Understanding of software development methodologies (Agile, Scrum, Waterfall) and testing phases (unit, integration, system, acceptance). Familiarity with DevOps environments. Commitment to continuous improvement and strong communication skills. Nice To Have Skills and Experience: Desireable: Testing tools like JMeter, LoadRunner, SauceLabs and Gatling. Desireable: Expericence in testing Enterprise applications like SAP, Salesforce, ServiceNow Optional certifications: ISTQB/ISEB Certified Tester - Foundation Level!; ISTQB/ISEB Advanced Level Test Automation Engineer!; Certified Selenium WebDriver Professional; Other relevant certifications in the field of test automation. In Return: At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email [email protected]. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Arm is an equal opportunity employer, committed to providing an environment of mutual respect, where equal opportunities are available to all applicants and colleagues. Arm prohibits discrimination or harassment of any kind based on race/ethnicity, religion, national origin, age, sex, sexual orientation, gender, gender identity and expression, disability, neuro-diversity, pregnancy, medical condition, marital status, citizenship status, military/veteran status, as well as those characteristics protected by applicable laws, regulations and ordinances. Arm s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you. #LI-KR2 Accommodations at Arm At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email [email protected]. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Hybrid Working at Arm Arm s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing....

About RARE RARE is a premium personal assistant service designed to simplify life for busy professionals by saving them time, money, and effort. We offer a comprehensive range of personalized services, including: Travel Assistance: From flight bookings and visa support to tailored itineraries and exclusive accommodations. Dining Services: Securing reservations at top restaurants, organizing private dining experiences, and curating special occasion menus. Gifting Solutions: Thoughtful gifting support, from sourcing unique items to personalized packaging and delivery. Mobility Coordination: Arranging chauffeurs, vehicle rentals, and transport solutions. Event Planning and Wellness: Assisting with event management, wellness services, and daily errands for seamless lifestyle support. By handling daily tasks and taking care of the details, RARE empowers customers to focus on what matters most be it work, family, or personal goals. Our commitment to efficiency, reliability, and personalization ensures that customers can live smarter, achieve more, and reclaim their time. Role Responsibilities Tracking Maintain a list of uncompleted customer requests. Track issues, complaints, and unfulfilled requests identified by agents, AI, or through manual sample testing. Ensure timely closure of each tracked request. Escalation Handle complaints and escalations with corrective actions and reactive training. Recommend proactive system improvements and SOPs to enhance request completion rates and customer experience. Provide regular QA feedback to front-end agents and back-end experts. Training Deliver regular training sessions to agents. Continuously upgrade training processes using customer feedback to improve service quality. Supervision Review the performance of assigned front-end agents and provide constructive feedback. Collaborate with the concierge lead to share performance insights and suggestions for improvement. Background Requirements 5 6 years of experience in Quality Assurance roles within customer service or operational environments. Proven experience in conducting training and process audits. Familiarity with high-net-worth individuals (HNI) and the quality standards expected for personalized services. Key Result Areas (KRAs) Ensure timely closure of unfulfilled requests. Resolve complaints and escalations with corrective actions and training. Improve customer satisfaction at the request level. Recommend and implement process and SOP improvements. Provide continuous feedback and training to agents. Key Performance Indicators (KPIs) Average response and resolution times for assigned agents. Customer satisfaction scores for the agents under supervision. Frequency of QA feedback sessions with agents. Reduction in repeat issues. Training effectiveness, measured by improved agent performance. Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by law.