Training AND Support Jobs in Noida

Account Manager Location: Noida Experience: 2 4 years Role Overview We are seeking a proactive and customer-focused Account Manager to manage end-to-end client relationships and ensure maximum satisfaction and value delivery throughout the customer lifecycle. You will be the primary point of contact, supporting clients to achieve optimal results with our Hotelogix services. Key Responsibilities Own the entire client relationship from contract signing through account setup, training, go-live, and ongoing support. Conduct customer training sessions, refresher programs, and assist during the onboarding and go-live phases. Monitor customer usage and performance to identify opportunities for increased engagement and ROI. Proactively reach out to customers to provide business support and ensure their success with our services. Escalate customer concerns or potential risks to the Head of Global Support promptly. Build and nurture win-win relationships with new and existing clients. Coordinate with customers on renewals, payments, and contractual matters. Participate in regular account reviews with senior management to discuss service issues, revenue, profitability, and action plans. Maintain and adhere to internally defined SLA targets and contribute to process improvement initiatives. Adapt quickly to new technologies, processes, and organizational changes. Skills & Requirements Minimum Graduate with 2+ years experience in customer support, service, or account management. Strong analytical, organizational, and interpersonal skills. Excellent communication abilities with a customer-centric mindset. Proficient in MS Word, Excel, PowerPoint, and Outlook. Ability to multitask and thrive in a fast-paced environment. Professional, get-it-done attitude with high work ethics. If you re passionate about building strong client relationships and delivering exceptional service we want to hear from you!

Position Title: Technical Support Engineer / Sr. Technical Support Engineer Location: Noida Position Type: Full-Time Experience: 0 3 Years About DPD Technologies QueueBuster QueueBuster , a flagship product of DPD Technologies, is India s fastest-growing Mobile POS solution powering over 75,000+ merchants across industries like retail, restaurants, FMCG, electronics, and more. Our all-in-one POS platform simplifies business operations with features like Billing, Inventory, Khata (Digital Ledger), CRM, Loyalty Programs, and eStore integration. At DPD Technologies, we foster a culture of collaboration, creativity, and continuous learning, enabling teams to thrive and innovate in a fast-paced environment. Role Overview We are seeking a Technical Support Engineer / Sr. Technical Support Engineer who will be the first line of defense for resolving customer issues. You will work closely with our customers to understand their problems, troubleshoot software or hardware issues, and provide quick, effective resolutions. Your role is critical in ensuring a positive customer experience and maintaining high customer satisfaction. Key Responsibilities Respond promptly to merchant queries through email, phone, or Google Meet. Diagnose and troubleshoot POS software or hardware issues. Conduct online meetings with customers for issue resolution and product walkthroughs. Assist with merchant onboarding, including installation, configuration, and product training. Provide real-time support during and after deployment of POS solutions. Document technical issues and resolutions for future reference. Collaborate with internal teams (product, engineering, QA) to resolve complex issues. Be available for 24x7 support rotations (shifts/weekend coverage as required). Visit client locations for troubleshooting and escalated support (when necessary). Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field. 0 3 years of experience in Technical/Application Support or a related customer-facing technical role. Strong problem-solving skills with the ability to troubleshoot complex software/application issues. Excellent written and verbal communication skills. Strong interpersonal skills with a customer-centric mindset. Ability to manage multiple tasks and work independently in a fast-paced environment. Willingness to travel for on-site support, when required. Preferred Qualifications Prior experience supporting POS software or retail tech products. Familiarity with mobile apps, Android-based systems, or cloud-based applications. Knowledge of ticketing tools and support documentation systems. A collaborative, growth-driven work environment. Exposure to cutting-edge retail tech. Opportunities to interact with diverse businesses and industries. Flexible and empowering company culture. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Position: Associate Manager IT Company: Zetwerk Electronics Private Limited Location: Noida About Zetwerk Electronics Zetwerk Electronics is a leading Indian ESDM (Electronics System Design & Manufacturing) company with seven advanced factories producing two devices per second. We are a trusted contract manufacturer serving diverse high-growth sectors including Telecom (5G infrastructure), Consumer Durables, Hearables & Wearables, Televisions & Displays, IT Hardware, and Precision Assembly. Our focus on technology, quality, and strategic diversification has positioned us as a key player in India's electronics manufacturing landscape. Comprehensive, ongoing worker training and cross-training programs to foster skill development and continuous improvement. Cutting-edge facilities combined with domain expertise. Strong culture of quality and innovation. Opportunities to make a significant impact on a growing, technology-driven business. Roles & Responsibilities Lead end-to-end implementation of Microsoft Dynamics 365 Finance & Operations (D365 F&O) for finance modules in manufacturing environments. Manage requirement gathering, solution design, configuration, testing, and documentation. Support integration with SCM, production, and inventory modules. Coordinate with cross-functional teams including IT, finance, and factory operations. Assist in data migration, validation, unit testing, and user acceptance testing (UAT). Facilitate training sessions and manage change processes for key users. Provide Level 1 functional support for finance-related queries and enhancement requests post go-live. Monitor implementation progress, proactively identify risks, and coordinate timely resolutions. Prepare and maintain SOPs, user manuals, test cases, and issue trackers. Maintain strong stakeholder communication and management. Job Requirements Bachelor s or Master s degree in Commerce or related field. Minimum 2 years experience implementing Microsoft Dynamics 365 Finance & Operations (F&O) modules, especially in manufacturing setups. Strong knowledge of financial processes such as General Ledger (GL), Accounts Receivable (AR), Accounts Payable (AP), Fixed Assets, Budgeting, and Costing. Excellent communication and analytical skills with a collaborative mindset. Qualification : Bachelors or Masters degree in Commerce or related field

Clinical Instructor Category: Nursing | Type: Full-Time Location: Noida Hospital: Medanta The Medicity About the Role As a Clinical Instructor at Medanta The Medicity, Noida, you ll play a vital role in shaping nursing excellence by delivering hands-on training, mentoring new recruits, and supporting ongoing staff development. You ll help build clinical skills, promote evidence-based care, and foster a culture of continuous learning and quality improvement. Key Responsibilities Lead orientation and mandatory in-service education programs Conduct specialty and clinical training sessions Monitor and supervise new nurses skill development Perform competency assessments and analyze nursing staff performance Deliver training on quality improvement initiatives Conduct online refresher courses and maintain training records Carry out nursing audits to ensure compliance and high standards Job Objective Provide high-quality clinical education and mentorship to nursing and allied health staff, empowering them to deliver safe, effective, and evidence-based patient care. Foster professional growth and a culture of continuous learning. Qualifications BSc Nursing / MSc Nursing / Post Basic Nursing Experience 1 3 years in clinical nursing education or training Join a world-class hospital dedicated to excellence in healthcare and education. Be a key influencer in nurturing the next generation of nursing professionals. Qualification : BSc Nursing / MSc Nursing / Post Basic Nursing

Job Title: Corporate Legal Counsel Location: Noida Company: EaseMyTrip.com Experience Required: 2 to 7 years Employment Type: Full-Time About the Role: EaseMyTrip.com is seeking a skilled Legal Counsel to manage a variety of corporate legal matters, particularly focused on contract drafting, negotiation, compliance, and intellectual property management. The role involves providing strategic legal support to senior management, ensuring regulatory compliance, and collaborating with cross-functional teams in a fast-paced travel-tech environment. Interview Process: HR Round Final Round with Operations Team Key Responsibilities: Contract Drafting & Review: Prepare, review, and manage commercial contracts including: Vendor & Service Agreements MOUs, NDAs, LOIs Reseller, Licensing, and Master Services Agreements Negotiation: Lead legal negotiations with internal teams and external attorneys. Compliance: Ensure adherence to all applicable corporate laws and regulations. IPR Management: Collaborate with product teams for patent/trademark identification. Conduct searches and draft filings for trademarks and other IP. Legal Document Administration: Maintain legal templates and records of executed contracts. Legal Research: Support contract creation and legal decisions with solid research. Training: Mentor junior legal staff and conduct internal sessions on compliance and legal awareness. Strategic Counsel: Advise leadership on legal implications of business strategies. Preferred Candidate Profile: Education: LLB or LLM (mandatory) Additional certifications in IPR or Corporate Law (preferred) Experience: 2 7 years in a similar legal role, preferably in a global or tech-focused firm Legal Expertise: Strong grasp of contract law, especially US & international contracts Knowledge of corporate compliance and data protection laws Technical Skills: Proficient in MS Word (standard & advanced contract features) Experience with legal management tools (preferred) Soft Skills: Excellent communication and negotiation skills Analytical thinker with a proactive, solution-oriented mindset Strong integrity and the ability to handle confidential information Be a part of one of India s fastest-growing travel technology platforms Work on impactful, high-stakes legal matters in a dynamic and innovative environment Opportunity to grow and shape the legal function of a well-established tech company Qualification : A graduate or postgraduate degree in law. Additional qualifications in intellectual property rights or related laws are preferred.

Job Title: Business Development Manager (Hotels) Location: Noida Company: EaseMyTrip.com Experience Required: 3 to 8 years Employment Type: Full-Time About the Role: We are looking for a dynamic Business Development Manager (Hotels) to join our growing team at EaseMyTrip. This role is pivotal in expanding and optimizing our hotel partnerships in the Delhi region. The ideal candidate will have strong negotiation abilities, strategic insight into the hospitality sector, and a proven track record of driving revenue growth through effective partner management. Interview Process: HR Round Final Round with Operations Team Key Responsibilities: Strategic Partner Acquisition: Identify, approach, and onboard new hotel partners in the Delhi region to expand our portfolio. Contract Negotiation: Lead contract discussions with hotels to secure the best possible pricing, inventory, and terms. Performance Optimization: Monitor partner performance and provide strategic recommendations to enhance occupancy and revenue. Market Analysis: Track competitor activity and market trends to stay ahead in offerings and pricing strategies. Stakeholder Communication: Serve as the primary point of contact between hotel partners and internal teams, ensuring alignment and smooth operations. Partner Enablement: Provide training and ongoing support to hotel partners on the use of EaseMyTrip s platform and tools. Quality Assurance: Ensure hotel partners adhere to EaseMyTrip s quality and service standards. On-Site Visits: Conduct regular visits to partner hotels to strengthen relationships and gather ground-level insights. Revenue Growth: Drive partner success and mutual revenue growth through strategic planning and performance feedback. Reporting & Insights: Prepare detailed reports, performance dashboards, and insights to guide data-driven decisions. Preferred Candidate Profile: Education: MBA or equivalent from a recognized institution Experience: 3 5 years of experience in hotel contracting, business development, or B2B travel/hospitality sales Sector Knowledge: In-depth understanding of the hotel industry in Delhi/NCR Skills & Competencies: Strong negotiation and deal-closing skills Proficient in MS Excel and CRM tools Analytical thinker with sound market awareness Excellent communication and interpersonal skills Ability to adapt in a fast-paced, evolving market Team player with a collaborative mindset Join one of India s leading online travel platforms Contribute to high-impact projects in the travel-tech space Collaborate with a passionate, fast-moving team Competitive salary, growth opportunities, and travel perks

Manager Engineering Company: Zet Town India Private Limited (Zetwerk Electronics) Location: Noida Employment Type: Full-Time Department: Engineering Experience Required: 15+ Years (including 6+ years in a managerial role) About Zetwerk Electronics Zetwerk Electronics, a division of Zetwerk, is one of India s most dynamic players in the ESDM (Electronic System Design and Manufacturing) sector. With seven state-of-the-art facilities and the capability to produce two devices per second, we power global and Indian supply chains across high-growth industries with unmatched speed, quality, and cost-efficiency. Our diversified portfolio includes: Telecom: End-to-end 5G infrastructure manufacturing Consumer Durables: ODM/EMS for global appliance brands Hearables & Wearables: Full-cycle IoT device manufacturing Televisions & Displays: High-volume production at our Dharuhera plant IT Hardware: Motherboards, SSDs, and storage components Precision Assembly (CORY Connectors): Specialized solutions for 5G, EVs, and industrial applications At Zetwerk Electronics, we empower our team to excel, innovate, and lead. We emphasize structured training, continuous improvement, and cross-functional exposure. Our blend of advanced manufacturing, domain expertise, and quality excellence makes us a key force shaping India s electronics ecosystem. Role Overview As Manager Engineering, you will lead engineering operations for high-mix, high-volume manufacturing. This includes planning, process optimization, cross-functional coordination, and team leadership. You ll play a key role in ensuring operational efficiency, quality, and timely delivery while supporting innovation and scalability in our production systems. Key Responsibilities Drive manpower planning, layout optimization, line balancing, and productivity enhancement. Monitor and improve Industrial Engineering metrics: UPH (Units Per Hour), UPPH (Units Per Person per Hour), OEE (Overall Equipment Effectiveness), space utilization, etc. Support New Product Introductions (NPIs) through: Fixture/tooling readiness Line setup and configuration Operator training Ensure test coverage and DFT (Design for Testability) compliance. Support root cause analysis and debugging of production failures. Maintain high uptime of tools, jigs, and test equipment via preventive and breakdown maintenance. Champion lean manufacturing practices including 5S, Kaizen, and SMED. Monitor and improve KPIs like FPY (First Pass Yield), OEE, and DPMO (Defects Per Million Opportunities). Collaborate closely with Quality, Production, Supply Chain, and Program Management to meet performance goals. Required Qualifications Bachelor s or Master s degree in Electronics, Industrial Engineering, or related discipline. Minimum 15 years of experience in the EMS industry, with 6+ years in a managerial or leadership role. Strong technical expertise in: SMT, THT, PCBA, and box-build processes Proven track record in project management, team leadership, and cross-functional collaboration. Excellent communication, problem-solving, and stakeholder management skills. Join Us This is your opportunity to be part of a high-impact team that's reshaping electronics manufacturing in India. If you're ready to lead with purpose, drive operational excellence, and make a lasting mark in the EMS industry Zetwerk Electronics is the place for you. Qualification : Bachelors or Masters degree in Electronics Engineering, Industrial Engineering, or related field.

Assistant Manager - HR (Learning & Development) | Training & Development | LMS Management Location: Noida, Uttar Pradesh, India Position: Assistant Manager - HR (Learning & Development) Department: Human Resources Job Description: We are seeking an experienced Assistant Manager - HR (Learning & Development) to join our dynamic team in Noida. In this role, you will be responsible for identifying training needs across various departments, planning and executing training interventions, and maintaining detailed records of training activities using the Learning Management System (LMS). You will collaborate with key stakeholders to ensure the timely delivery of training programs, generate insightful reports, and support the continuous development of employees through effective learning initiatives. Key Responsibilities: Identify Training Needs: Conduct Training Needs Analysis (TNA) in collaboration with department heads to determine skill gaps and development requirements across the organization. Plan Training Interventions: Design and implement tailored training interventions that meet organizational needs and improve employee performance. Training Calendar Management: Prepare, communicate, and manage the training calendar on a quarterly basis, ensuring that all training activities are aligned with business goals and delivered on time. Maintain Training Records: Oversee the recording and tracking of all training activities in the LMS, ensuring accurate data entry and up-to-date records. Reporting & Dashboards: Generate monthly and quarterly reports, training dashboards, and training MIS to evaluate the effectiveness of training programs and identify areas for improvement. Feedback & Evaluation: Roll out feedback forms post-training to assess the effectiveness of training programs and ensure continuous improvement. New Joiner Induction Program: Plan, coordinate, and execute the new joiner induction program, ensuring a smooth onboarding experience for new employees. Batch Training for New Hires: Organize and execute batch training programs for new hires as needed, ensuring comprehensive onboarding and skills development. Compliance Training Management: Track and maintain records for compliance e-courses for new joiners, annual refreshers for existing employees, and the completion of compliance courses for exiting employees via the LMS. Required Skills and Experience: Strong experience in Learning and Development (L&D) with a focus on training need analysis, LMS management, and training program execution. Expertise in identifying training needs across departments and designing appropriate development plans. Proficient in managing and maintaining Learning Management Systems (LMS) to record and track training activities. Excellent report generation and data analysis skills, including the ability to create training dashboards and MIS reports. Strong organizational and communication skills, with the ability to plan, coordinate, and execute training programs effectively. Ability to handle administrative tasks like tracking compliance e-courses and managing the new joiner induction program. Experience in gathering feedback and continuously improving training programs based on participant insights. Preferred Skills: Experience with training tools and software for LMS, feedback management, and reporting. Ability to work in a fast-paced environment and manage multiple training initiatives simultaneously. Knowledge of compliance training and regulatory requirements for various sectors.

About Adobe At Adobe, we're changing the world through digital experiences. We empower everyone from emerging artists to global brands with the tools they need to design and deliver exceptional digital experiences. Our passion lies in enabling people to create beautiful, powerful images, videos, and apps that transform how companies engage with customers across every screen. We re on a mission to hire the best talent and are committed to providing an exceptional employee experience where respect and equal opportunity are at the forefront. We believe great ideas can come from anyone within the organization, and we re excited to see how you can contribute. Position Overview We are seeking a Senior Solution Consultant - India Public Sector to join our dynamic Solutions Consulting team based in Delhi NCR, India. This exciting role offers the opportunity to solve complex problems for Indian government and public sector clients, helping drive their digital transformation and innovation. You will be instrumental in identifying, building, and closing large-scale opportunities in collaboration with the Public Sector Business Lead. What You ll Do Become a Trusted Advisor: Understand the unique challenges and buying processes of public sector customers, offering insightful solutions. Develop & Present Solutions: Transform customer visions into actionable, high-quality solutions tailored to Adobe s capabilities. Align Technical Solutions: Ensure that technical demonstrations are aligned with the business goals and key metrics of government and public sector clients. Deep Sector Knowledge: Maintain a strong understanding of the evolving Indian government and public sector landscape to drive business outcomes. Collaborative Approach: Work closely with the Public Sector Business Lead and other teams to deliver compelling technical solutions. Deliver Compelling Presentations: Create transformative solutions and effectively articulate value, ensuring Adobe s core creative ethos is upheld. Strategic Leadership: Lead pre-sales activities, including discovery, sales presentations, demonstrations, and RFP responses for government and public sector entities. Key Responsibilities Partnering for Success: Collaborate with the Public Sector Business Lead to define strategy, vision, and technical solutions for government opportunities. Drive Technical Ecosystem: Own the alignment of Adobe technology to customer needs, ensuring seamless execution of large-scale public sector projects. Sales Goal Ownership: Coordinate deliverables to ensure that sales objectives are met and exceeded. Risk & Strategy Analysis: Provide insightful risk analysis and consult on structural updates to ensure alignment with business goals. Skills & Qualifications Proven Track Record: Significant experience in selling and delivering solutions for government and public sector entities. Comprehensive Adobe Knowledge: Strong understanding of Adobe s digital experience and digital media solutions. Team Collaboration: Ability to lead and manage extended teams, including partners and customers, to drive results. RFP Expertise: Expertise in crafting and defending successful RFPs and strategies. Presentation Skills: Proficient in building and delivering compelling presentations tailored to a variety of stakeholders, including bureaucrats and partners. Problem-Solving Ability: Strong critical thinking skills and ability to resolve complex challenges. Customer-Centric Approach: A proactive, self-managed professional dedicated to providing exceptional customer support and driving solutions forward. Adobe is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We value diversity and do not discriminate based on gender, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristics.

Position: Project Manager Experience: 10-16 Years Responsibilities: Own the entire delivery of assigned projects. Manage multiple projects with a team size of 10-15 members, including middle management (PL/GL/TL) and their teams. Ensure end-to-end project delivery, controlling Project Delivery Metrics across the project lifecycle. Track project requirements and implementation through all phases. Participate in business meetings with Function/Delivery Heads, review contracts, conduct risk analysis & mitigation, and update management accordingly. Manage both Fixed Price Projects (FPP) and Time & Material (T&M) projects across diverse functional domains. Review and ensure preparation of key project documents, including: System Architecture External & Internal Specifications Software Development Plan, Configuration Management Plan, and Project Plan Technical Documentation Weekly Status Updates for all stakeholders Act as the primary client contact for project-related matters. Coach and mentor project members, providing guidance and support. Conduct performance appraisals and counseling for team members. Identify training needs (technical and managerial) and implement relevant training programs. Ensure all project processes comply with Newgen Quality Systems and Procedures. Desired Profile: B.E/B.Tech in CS/IT or MCA/M.Tech (or equivalent degree). 10-16 years of relevant experience across diverse development projects. Strong knowledge of Object-Oriented Programming (OOP), Multi-Tier Software Development, Component Architecture, and Web-Based Software. Proficient in Core Java, JSP, Servlets, EJB, Oracle/SQL. Experience with project planning, budgeting, and quality assurance processes. PMP or PMI certification is desirable. Domain knowledge of BFSI is an added advantage. Qualification : B.E/B.Tech in CS/IT or MCA/M.Tech (or equivalent degree).

Job Title: AS400 (iSeries) Administrator Job Summary We are looking for an AS400 (iSeries) Administrator to provide L3 support, incident management, and service improvements while ensuring adherence to quality standards, regulatory requirements, and company policies. The role requires working in US time zones, and candidates may be offshore-based or located in Mexico. Key Responsibilities System Administration & Support: Independently resolve tickets and ensure adherence to SLA requirements (volume & time). Provide L3 level support and manage incident & problem resolution. Ensure First Call Resolution (FCR) and minimize rejected resolutions or reopened cases. Service Management & Continuous Improvement: Contribute to Service Improvement Plans and Knowledge Base Management. Participate in proposal creation to drive service enhancements. Support on-call escalations and ensure high customer satisfaction (CSAT). Training & Hiring Contributions: Train new hires and mentor junior analysts. Conduct interviews and participate in hiring drives. Required Skills & Experience Technical Skills: Expertise in AS400 (iSeries) administration. Strong understanding of incident & problem management. Soft Skills: Ability to work independently and resolve escalations efficiently. Strong customer focus with experience in client engagement & CSAT improvement. Excellent communication and mentoring skills.

Responsibilities: 1. Stakeholder Collaboration: Work closely with business stakeholders to understand their objectives, processes, and requirements. Facilitate discussions to gather and prioritize business needs and objectives. 2. Requirements Elicitation & Documentation: Use various techniques such as interviews, workshops, and document analysis to elicit, analyze, and document business requirements. Translate business requirements into functional specifications, user stories, and process flows. 3. Cross-Functional Team Collaboration: Collaborate with developers, QA analysts, project managers, and other teams to ensure solutions meet business needs and are delivered within time and budget constraints. Facilitate smooth communication between business and technical teams to align on requirements. 4. Impact Analysis & Risk Management: Conduct impact analysis and risk assessments to evaluate the effects of proposed changes and identify potential risks and dependencies. 5. Support for New System Development: Guide the development and implementation of new systems and processes. Provide training, documentation, and support to end users. 6. Testing & Quality Assurance: Participate in testing activities such as test planning, execution, and defect management. Ensure solutions meet the required quality standards and align with user expectations. 7. Performance Monitoring & Optimization: Track and monitor key performance indicators (KPIs) and metrics to evaluate the effectiveness of implemented solutions. Identify opportunities for further optimization. 8. Continuous Improvement: Stay updated on industry trends, emerging technologies, and best practices. Drive innovation and continuous improvement within the organization. Qualifications: Experience: 7+ years of experience as a Business Analyst or in a similar role. Proven experience in the lending domain (consumer, mortgage, personal loans, etc.) is a must. Skills: Strong analytical and problem-solving skills with the ability to analyze complex business processes. Expertise in business analysis techniques like requirements elicitation, process modeling, and user story mapping. Strong communication and interpersonal skills to interact with stakeholders at all levels. Methodologies & Tools: Knowledge of Agile methodologies and experience working in Agile environments is preferred. Familiarity with business analysis tools and techniques to streamline processes. Preferred Attributes: Experience in transforming business needs into actionable technical requirements. Ability to identify opportunities for process optimization and system improvements. Excellent at managing stakeholder expectations and ensuring solutions are delivered efficiently.

Job Summary: The Specialist in Presales will be responsible for supporting presales activities related to network access control (NAC) solutions. This role requires a strong understanding of NAC technology, its application in securing network environments, and providing pre-sales support to customers. You will also be responsible for managing customer escalations, performing root cause analysis, and delivering solutions that meet service level agreements (SLAs). Additionally, this role involves ensuring high customer satisfaction (CSAT) and contributing to continuous improvements through value-adding activities. Key Responsibilities: Presales Support: Assist in presales activities related to Network Access Control (NAC), helping to understand client requirements, demonstrate solutions, and craft proposals. Escalation Support and Root Cause Analysis: Provide support for on-call escalations, diagnose and resolve issues related to NAC solutions, and conduct root cause analysis of the given problems. Ticket Management: Independently resolve tickets within the agreed SLA for ticket volume and resolution time. Quality and Compliance: Adhere to quality standards, regulatory requirements, and company policies while handling support tickets and presales activities. Knowledge Sharing and Training: Participate in value-adding activities such as updating and managing the knowledge base. Provide training to new employees and coaching to analysts to enhance their skills and productivity. Customer Satisfaction (CSAT): Ensure positive customer experience through First Call Resolution (FCR) and minimize rejected resolutions or reopened cases, thereby improving overall CSAT scores. Required Skills and Qualifications: Technical Expertise: Proficient in Network Access Control (NAC) solutions, with hands-on experience in managing and supporting NAC systems. Problem Solving and Troubleshooting: Strong problem-solving abilities to quickly identify and resolve technical issues related to NAC. Experience with Service-Level Agreements (SLA): Ability to independently handle escalations and resolve issues within the defined SLA. Communication Skills: Strong verbal and written communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders. Knowledge Base and Process Improvement: Knowledge and experience in creating, managing, and updating knowledge bases. Commitment to process improvements through documentation, training, and proactive issue resolution. Team Collaboration and Customer Focus: Experience in working in a collaborative team environment with a customer-centric focus to improve overall service quality. Qualification : Bachelor of Technology

Position: Fintech Academic Expert Location: Noida, Uttar Pradesh Department: Analytics Education Employment Type: Full-time About Paytm Paytm is India's leading mobile payments and financial services platform. As the pioneer of mobile QR payments in India, we build technologies that empower small businesses with seamless payment and commerce solutions. Our mission is to bring half a billion Indians into the mainstream economy through the power of technology. About the Role We are seeking a seasoned Fintech Academic Expert to drive educational innovation and thought leadership across our organization. This role blends domain expertise with instructional design, aimed at building internal capabilities, supporting product development, and engaging the broader fintech ecosystem. You will be at the forefront of Paytm s knowledge initiatives crafting cutting-edge learning content, delivering impactful training, and translating emerging fintech trends into actionable insights for our teams and partners. Key Responsibilities Content Development Design and deliver high-impact educational content, including case studies, technical guides, and hands-on modules across fintech domains. Research & Industry Trends Continuously track global fintech innovations and incorporate relevant insights into training programs and strategic discussions. Training & Enablement Lead in-depth training sessions for employees, partners, and student cohorts on fintech products, technologies, and regulatory frameworks. Product & Innovation Support Act as a subject matter expert to assist product and tech teams in developing user-centric fintech solutions through workshops and feedback loops. Required Skills & Tools Must-Have: Advanced Excel Prompt Engineering and Agentic AI Frameworks MCP (Model Context Protocol) Programming in Java / Python / R (with hands-on experience) Good to Have: Bloomberg Terminal knowledge Ethereum/Blockchain development exposure TensorFlow or other AI/ML tools Familiarity with Agile & Kanban methodologies Core Competencies: Excellent verbal and written communication Ability to simplify complex concepts into engaging learning materials Passion for fintech education, transformation, and innovation Domain Expertise Areas Digital Wallets & Payment Systems Blockchain & Cryptocurrency Fundamentals Artificial Intelligence, Machine Learning, and Big Data Analytics Cybersecurity, APIs, and Open Banking InsurTech & RegTech Qualifications & Experience Minimum 5 years of professional experience in fintech, banking, or financial services Previous experience in teaching, mentoring, or training is highly preferred Background in fintech product development or product management is a significant plus At Paytm, you ll be part of a mission-driven team building technology for scale and impact. If you're passionate about financial innovation and want to shape the next generation of fintech learning, we invite you to join us and make a lasting difference.

Position: General Manager Operations Excellence (Strategy & Transformation) Location: Noida, Uttar Pradesh Department: Merchant Operations Employment Type: Full-time About Paytm Paytm is India s leading mobile payments and financial services distribution company. As the pioneer of mobile QR payments, we build innovative technologies that empower millions of small businesses with seamless payment and commerce solutions. Our mission is to bring half a billion Indians into the mainstream economy through the power of technology. About the Role We are seeking a dynamic and experienced leader to spearhead operational excellence initiatives across our merchant ecosystem. As General Manager Operations Excellence, you will own the end-to-end strategy and execution of merchant onboarding, engagement, and support. You will also lead the lifecycle management of our Field Sales Executives (FSEs), ensuring performance, productivity, and retention are optimized. This is a high-impact role that requires a strategic thinker with a hands-on approach and a deep understanding of field operations. Key Responsibilities Merchant Lifecycle Management Develop and execute scalable processes to onboard, support, and retain merchants across regions. FSE Strategy & Execution Lead the hiring, training, and performance management of Field Sales Executives. Drive initiatives that improve field productivity, reduce attrition, and enhance merchant experience. Operational Excellence & Process Innovation Identify bottlenecks in field operations and implement practical solutions by collaborating with cross-functional teams (product, tech, legal, and more). Performance Analytics Build systems to track KPIs for FSEs and merchant operations. Leverage data to generate insights, implement feedback loops, and continuously improve team performance. Field Sales Leadership Foster a culture of accountability and operational discipline. Share and implement field best practices across teams and regions. Strategic Roadmapping Drive planning and execution aligned with company goals. Own outcomes with a strong focus on business impact. Communication & Reporting Maintain clear, structured communication with internal stakeholders and leadership. Deliver regular updates, reports, and recommendations. Experience: 10+ years of experience in merchant operations, field sales, business operations, or consulting Proven track record of leading and scaling field operations in high-growth environments (fintech, e-commerce, or retail preferred) Skills & Attributes: Strong operational and analytical skills Excellent leadership, communication, and stakeholder management Strategic thinker with an execution-first mindset Ability to navigate ambiguity and work independently High bias for action and results Educational Background: MBA or equivalent postgraduate degree preferred Work in a merit-driven, fast-paced fintech environment with a wide canvas for growth and innovation Be a part of a mission-driven company that is transforming digital commerce at scale Collaborate with top talent across domains in an agile, flat, and inclusive organizational culture Opportunity to drive large-scale impact across 500M+ users and 21M+ merchants Qualification : MBA or equivalent postgraduate degree preferred

Job Description: Essential Job Functions: Collaborate with the software development team to design, code, and test software solutions, with a focus on developing and maintaining critical components. Work with senior team members to meet project requirements and deadlines, actively participating in design and code reviews. Contribute to troubleshooting and problem-solving in software development, diagnosing and resolving complex technical issues. Participate in the development and documentation of software requirements and specifications. Debug and resolve complex production issues, working closely with senior engineers and support teams. Stay updated on emerging technologies and best practices, researching and proposing innovative solutions. Assist in mentoring and guiding junior team members, sharing knowledge and expertise. Take ownership of challenging technical tasks and collaborate on architectural decisions. Basic Qualifications: Bachelor's degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role years of relevant software engineering experience Proficiency in 1 or more software languages and development methodologies Proficiency in coding and debugging complex software components Familiarity with software development practices and methodologies Strong problem-solving and analytical skills Effective communication and teamwork abilities Eagerness to learn and adapt to challenging technical tasks Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus Qualification : Bachelor's degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience

Position Summary The Risk Officer for the Global Service Delivery ( GSD ) centre of Allianz Partners will report directly to theGlobal Qualitative Head of Risk of Allianz Partners. The GDSs are fully fledged share services centers serving worldwide operations of Allianz Partners. Allianz Partners provides globally diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. The Risk Officer will have responsibility for the GSDs located in India, Thailand, Mexico and Brazil. They will be responsible for ensuring effective and efficient risk management processes and procedures are implemented and maintained in accordance with the Allianz Partners Global risk management framework as well as regulations in force. They will collaborate closely with first and second line of defense leaders within the GSD or across the company (as required) to ensure timely and transparent identification, assessment and mitigation of risks in the GSD as well as to ensure that the internal control system is effectively integrated within their areas of responsibility. They will provide support for internal control programs and projects designed to identify and manage significant risks related between others to: Operations, Information Technology, Legal, Regulatory and Compliance. The Risk Officer will also contribute to the Allianz Partners Global Risk Programs and, depending on the topic or seniority level of the Risk Officer, lead some of the CoCs. Responsibilities Oversee, coordinate and lead Risk management topics for the GSD, including topics across global locations as required Act as Single Point of Contact for Risk topics within the GSD Develop and maintain a good understanding of the GSD business and liaise closely with management Work with the business and provide risk expertise and consulting for projects and initiatives Support the management, monitoring and reporting business operations risks Conduct risk assessments to determine impacts of risk issues and facilitate appropriate escalation and implementation of the decisions Provide feedback to inquiries relating to risk monitoring actions Support and provide advice during decision-making processes Monitor news around market and evaluate current and potential risk exposure Identification of changing regulations and industry risk trends that may have an enterprise-wide impact Monitor the implementation and effectiveness of risk management activities Participate in the organisation, as well as lead and present topics in the relevant Risk Committee and other meetings as required Facilitate the Risk management process and provision of Risk management delivery support (this includes among others, the Top Risk Assessment and Internal Control Framework) Coordinate the effective implementation and maintaining of a network of Risk and Internal Control coordinators as well as the provision of risk training to the wider business. Promote a positive Risk Culture within the business Stakeholder Engagement Responsibilities: Practice and encourage open and effective communication internally and externally in order to build and nurture effective working relationships Lead an engaged internal control community to build strong partnerships with the business to ensure internal control processes are aligned with business needs and integrated within the organization. Develop and maintain effective working relations with internal and external parties, including but not limited to Top Management, extensive cross-functional interfaces and auditors to ensure the Internal Control Framework remains relevant and effective and provides adequate assurance. Manage and participate in the business meetings initiative with a focus on full coverage across all functions promoting the strategic business partnering ambition of the Risk function Seniority levels: Risk Officer: experience in Risk Management or relevant functions in insurance or services business and Risk Management Skills at ambition for seniority level Qualifications and Experience Required Bachelor s degree in business, finance or related field or equivalent combination of work and education experience. Risk Management or internal control accreditation or Accounting or Auditing qualification Understanding and knowledge of best practices and trends in Enterprise Risk Management and internal control frameworks. Relevant quantitative, Solvency II experience Strong IT user skills, very good user knowledge of Microsoft (Excel, Word, PowerPoint) Fluency in English Risk Management Skills at ambition level GSD Risk Officer in Global Qualitative Risk Management team The Risk Officer for the Global Service Delivery ( GSD ) centre of Allianz Partners will report directly to the Global Qualitative Head of Risk of Allianz Partners.The GDSs are fully fledged share services centers serving worldwide operations of Allianz Partners. Allianz Partners provides globally diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering.The Risk Officer will have responsibility for the GSDs located in India, Thailand or Mexico and they will be responsible for ensuring effective and efficient risk management processes and procedures are implemented and maintained in accordance with the Allianz Partners Global risk management framework as well as regulations in force.They will collaborate closely with first and second line of defense leaders within the GSD or across the company (as required) to ensure timely and transparent identification, assessment and mitigation of risks in the GSD as well as to ensure that the internal control system is effectively integrated within their areas of responsibility.They will provide support for internal control programs and projects designed to identify and manage significant risks related between others to: Operatio...

We are looking for a Senior IP Analyst/ IP Lead for our Service Operations team to join our IP Search Team in Noida. This is an excellent opportunity to work with Fortune 100 clients, supporting them through various phases of IP lifecycle management. The selected team member will engage in several projects, including Prior Art Searching (Patentability, Validity, Invalidity), Evidence of Use, and Freedom to Operate searches, specifically within the wireless communication domain or mechanical engineering domain. About You experience, education, skills, and accomplishments Work experience: Minimum 2 years of experience in IP Patent Search Bachelor s degree/master s degree/PhD in Wireless/Telecommunication domain / Computer Science/Mechanical Engineering Preferred if able to perform Patentability, State of Art, EOU, Freedom to operate, and Invalidity searches Knowledge of Intellectual Property (IP) fundamentals and US Patent laws Proficiency in MS Excel, MS Word, MS PowerPoint, and other tools that may be required for day-to-day work Capable of working on individual projects as well as in a team environment Self-starter, meticulous with strong analytical and problem-solving skills It would be great if you also had . . . PhD in Electronics and communication or any related field Standard essentiality analysis expertise Knowledge in AI/ML/SEP/Audio Video Codec Knowledge in IC Engines, Automobiles, and HVAC & Refrigeration IP and/or telecom related certifications Knowledge of CN and EP patent laws Preparing reports by performing various patent searches and technical analyses to support clients End-to-end ownership of work products and effective project communication with relevant stakeholders Adhering to internal and external project time schedules Updating technical skills proactively in upcoming technologies being widely used across the industry Adherence to organizational policies Quality Assurance - Adherence and compliance to set quality standards ensuring customer requirements are met in full About the Team The team of 200+ colleagues all reporting to the Senior Manager and Director primarily working on search projects on several technologies. This team helps customers based out of the US, India, and UK. . Hours of Work This is a full-time role requiring 40 working hours per week based out of Noida, India (IST). Work Mode-Hybrid At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Qualification : Bachelors degree/masters degree/PhD in Wireless/Telecommunication domain / Computer Science/Mechanical Engineering

Job Description Due to recent success on the Routes to Market Regional Delivery Partnership framework, as part of a Delivery Integration Partner and in anticipation of an increase in workload in other areas we are looking for a Senior Engineer to join our Highways Design team. This is an opportunity to become a key part of our growing vibrant Highways Design Services team and contribute to achieving a high performing shared enterprise with our partners. You will be based in our Noida office.You will guide the team and our clients through approval processes including the discharge of associated conditions. Utilising your communication skills, you will support and develop staff members through mentoring and guiding team members in their technical and continued professional development. Additionally, you ll promote our health, safety and well-being policies and ensure these are adhered to within the team as well as ensuring design outputs meet our quality obligations and requirements set out in our Business Management System (BMS). Your responsibilities will also include: Technical competence in detailed highways geometry design and able to independently deliver work and integrate with larger project team with minimal supervision from senior staff. Preparation of concept and detailed design of 2D and 3D Roundabouts, priority junctions, signalized junctions, interchanges, generating earthwork quantities. A thorough understanding and/or experience of using 3-dimensional highway design software such as Civil3d, Open Roads, AutoTurn, and Signs and Line design software would be a distinct advantage. Must have good understanding of working in ProjectWise. Interacting and coordinating with other teams on various multi-disciplinary projects and contributing to project implementation of multidisciplinary schemes. Responding to client queries resulting from client reviews. Working within financial and program constraints. Preparing client presentations and supporting documentation Specifications Self-learner, motivated and team player. Adhering to Mott MacDonald safety, ethical and standard procedures.Understanding and implementing Mott Macdonald Quality Assurance procedures. Competent to check the work of more junior team members. Proficiency in MS Outlook, and MS office (Excel, Word, Power Point) is expected. Bachelor s or Master s degree in Civil Engineering. Minimum 8+ years working experience in design of Highways /Motorways/Drainage system for Highways Good written and spoken communication skills and be fluent in English Be aware of current and emerging technical guidance for highways and drainage; An ability to provide hands on mentoring and training of staff to ensure quality of output and continuous technical improvement. To produce designs based on planning strategies and construction specifications for drainage and highways. Must have a significant knowledge of engineering design, design software, technical consents process, adoption and contract procedures for the provision of highways, drainage, and utilities for new developments and regeneration projects. You will know how, if applied effectively, these skills combine to add value to a client s development proposal. Ability to manage numerous assignments at one time Proficiency in Micro-Station, In Roads, Open Roads, and/or Geopak /similar design software Experience in AutoCAD/AutoDesk and their suite of packages. Applied knowledge and understanding of DMRB ,AASHTO, MUTCD, and TxDOT Standards/Specifications/Guidelines. Experience / knowledge of various Design techniques in Highways projects. Proficiency in Microsoft Office (Word, Excel, Outlook) Strong written, verbal and interpersonal communication skills Committed team player; Chartered or Incorporated Engineer with a relevant professional institution such as ICE or CIHT (or equivalent) or suitable relevant experience Experience leading multi-disciplinary teams Good time management skills with the ability to prioritise your workload effectively Capability to work autonomously as well as collaborating within a team environment Job Profile Mott MacDonald s Highways Division delivers services across the entire project lifecycle. Whether we are planning, designing and implementing new roads, or maintaining, managing, improving and operating existing highway networks, we deliver innovation, cost certainty and added value through collaborative working with clients and a culture of continuous improvement. Our Highways Design Services is primarily based in the UK, delivering projects to clients such as Highways England and Transport Scotland. We specialise in design and construction, progressing schemes from option identification and appraisal through preliminary detail design to supervision of works on site. We also provide advice on procurement options and administer contracts from tender assessment through interim valuations to settlement of final accounts. We can offer (subject to Company s policy): - Agile and safe working environment - Competitive annual leave and sick leaves - Group incentive scheme - Group term life insurance, Workmen s compensation and Group medical insurance coverage - Short and Long-term Global employment opportunities - Global collaboration and knowledge sharing - Digital Innovation and Transformation Equality, diversity and inclusion We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute. Qualification : Bachelors or Masters degree in Civil Engineering.

Who are we: RxLogix is a global pharmacovigilance company providing cutting-edge software solutions designed to streamline pharmacovigilance processes, increase compliance, drive efficiency, productivity, excellence, and quality across the entire drug safety value chain through a combination of advanced technology and expert consulting. Our team of experts provide valuable insights and guidance to pharmacovigilance and risk management professionals, helping them navigate complex regulatory landscapes and achieve optimal outcomes. We re a stable company with strong core values, great benefits, competitive wage structure, and a safe and healthy work environment. With over 500+ team members, we re a growing company in an essential sector Saving lives through technology. Learn more here: https://www.rxlogix.com General description RxLogix is seeking a Cyber Risk Management Lead to identify and remediate or mitigate risks. Candidate should have effective task management skills and the ability to communicate effectively. The individual must be able to rapidly respond to security incidents and should have at least 5 years of relevant experience in Cyber security Risk management. Candidates Should have deeper understanding with some hands-on experience on enterprise IT infra components such as O365 suite, advanced firewalls, IPS/IDS/HIPS, routers/switches, VPN, proxy, AV/EDR, DNS, DHCP, multi factor authentication, virtualization, Email systems/security, Web Proxy, WAF, DLP etc. along with cloud environments like AWS (Must), Azure etc. Job Description:- Risk Manager-cyber security: Understanding applicable regulations, guidelines, and industry best practices to manage risk and ensure compliance Developing, maintaining, or auditing security documentation such as policies, standards, and procedures Monitoring security internal control effectiveness for EDR, Email Security, Server security, Cloud security etc Conducting internal security assessments to ensure continued compliance Explaining roles in managing risk to cross team functions and getting buy-in to improve the organizational risk posture Managing SOC 2 Type 2 assessment and provide adequate support for collecting relevant evidence for all relevant controls Should be able to review RFPs (request for proposal) and provide responses for Cyber security related items Manage Risk Governance Implement/govern AWS Cloud and Office 365 Security Manage and support internal and external audits Follow up till closure on audit findings if any Manage dashboards and reports to keep track of priority events for IT and IS Create MOM for Board Meetings Vendor Evaluation for cyber security controls Firewall rules review for On-premises and AWS firewall Security Awareness: Create materials PPT/e-mailers and provide training as needed Incident management and Business continuity CISO dashboard and success reports Meet with business team to understand their business requirements from cyber security perspective Has basic knowledge of audit requirements (SOC2, HIPPA, ISO27001, etc.) Understanding of respective industry best practices (e.g., NIST, ISO, OWASP, ITIL) At least one security certification is strongly preferred, such as Certified Information Security Management (CISM), Certified Risk Information Security Control (CRISC), or Certified Information Systems Security Professional (CISSP) Prior experience of management of technology infrastructure is preferred