Training Management Jobs in Bengaluru

Job Title: Process Trainer Location: Bengaluru Company: Altisource (NASDAQ: ASPS) About Us At Altisource, we build world-class technology and services for the mortgage and real estate industries. We partner with 7 of the top 10 U.S. mortgage servicers, operate one of the top three real estate auction platforms, and manage a cooperative representing over 15% of the $1.8 trillion U.S. originations market. If you're detail-oriented, have a passion for training, and thrive in a dynamic environment this is your chance to make an impact. Position Summary We re looking for a skilled and enthusiastic Learning & Development (L&D) Trainer to design and deliver high-impact training programs for our mortgage services teams. You'll play a key role in enhancing performance, improving process understanding, and supporting business goals. This role is based in Bengaluru, and will begin in a remote capacity. Key Responsibilities Training Delivery & Facilitation Conduct engaging and effective training sessions (both live and online). Facilitate new hire, cross-skill, refresher, and floor support training. Apply adult learning principles and creative training techniques for maximum retention. Instructional Design & Content Development Design customized L&D programs based on business needs. Collaborate with SMEs to convert expert content into learner-friendly modules (classroom, online, or blended formats). Performance Tracking & Coaching Monitor trainee performance during training programs; provide developmental feedback and coaching. Use data analytics to identify training gaps and conduct refresher sessions as needed. Process Management & Improvement Maintain training records and data as per L&D protocols. Drive process improvements in training delivery and program management. Support training-related documentation and project timelines. Stakeholder Collaboration Liaise with business and L&D teams to ensure alignment on processes, scheduling, and training requirements. Attend and implement insights from any client-mandated training sessions. Mentorship & Team Support Mentor junior trainers in facilitation, content delivery, and training methodologies. Participate in on-the-job training support and floor activities. Qualifications & Skills Experience: Minimum 2+ years of experience in U.S. Mortgage Origination Services. Education: Graduate in any discipline. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Communication: Strong verbal and written communication skills. People Skills: Good interpersonal and team management capabilities. Business Acumen: Ability to analyze data, recommend process changes, and collaborate with global teams. Work Ethic: Strong organizational skills with the ability to meet tight deadlines and handle pressure. A collaborative and growth-oriented work environment. Opportunities to make a meaningful impact through training and development. A chance to work with one of the leading names in the mortgage and real estate industry. Join us and be a part of transforming how homes are bought, sold, and managed. Qualification : Graduate in any discipline

Position Title: Partner Presales Engineer Location: Bangalore Experience: 9 to 16 years Education: BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology) Company: Accops Systems Pvt. Ltd. A leader in secure workspace access and application delivery, specializing in Zero Trust Network Access (ZTNA), desktop virtualization, and remote access solutions. Role Overview: We are looking for an experienced and technically strong Partner Presales Engineer to lead, mentor, and collaborate with both internal presales teams and external partners. This role requires a blend of deep technical expertise, strong communication, team leadership, and customer engagement skills to drive partner enablement and solution positioning. Key Responsibilities: Lead and mentor the Presales team, ensuring alignment with company goals, skill development, and motivation Partner closely with Sales Account Managers to support end-to-end presales activities Conduct detailed product presentations, whiteboarding sessions, and live demos both virtually and onsite Own and drive solution design, sizing, and architecture of Accops and associated third-party solutions Prepare technical documents including: Competitive analysis Architecture documentation Statements of Work (SoW) Support and train partner sales and presales teams on Accops solutions Build and maintain a strong knowledge base including FAQs, best practices, KB articles, and tutorial videos Manage customer expectations, maintain consistent communication, and ensure high satisfaction levels Stay updated with industry trends, emerging technologies, and competitive landscape Collaborate with R&D and Product teams for continuous feedback and product improvements Engage with customers at management and technical levels, articulating both business value and technical depth Provide technical input during RFP/RFI responses and assist in bid management Deliver technical training, solution workshops, and partner onboarding sessions Technical Skills & Knowledge: Strong foundation in Windows and Linux operating systems In-depth knowledge of networking concepts: DNS, DHCP, routing, VPNs, Active Directory, SAML, SSL, HTTPS, etc. Experience with security solutions: Firewalls, ZTNA, CASB, SASE, MFA, Identity Federation Expertise in at least one Desktop Virtualization platform: Citrix, VMware Horizon, WVD, MS RDP, etc. Familiarity with cloud platforms like Azure and AWS is a plus Knowledge of solution architecture, capacity planning, and system integration Exposure to licensing models (e.g., Windows Server, RDS CALs) Prior experience in presales roles within startups is highly desirable Behavioral Competencies: Strong communication skills (verbal and written) Demonstrated leadership abilities and team management experience Analytical thinker with a logical approach to problem-solving High degree of accountability, initiative, and ownership Flexible and adaptable to changing priorities Customer-focused with the ability to build strong business relationships Nice to Have: Prior experience working with Accops products Experience in VDI, VPN, MFA, MDM, cloud security solutions Exposure to customer interactions at the executive level Qualification : BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology)

Position: Customer Experience Training Manager Location: Bengaluru Experience: 4 to 10 years Education: B.Tech / B.E. / MBA Role Overview We are seeking an experienced and passionate Customer Experience Training Manager to lead the delivery of impactful training programs across our dealer network. This role focuses on enhancing customer satisfaction by elevating soft skills, reinforcing Kia values, and closing service delivery gaps through hands-on, on-the-job training (OJT). You will play a key role in shaping the customer journey at the dealership level. Key Responsibilities Training Delivery & Execution Plan and conduct On-the-Job Training (OJT) programs for Sales & Service teams at Kia dealerships. Deliver soft skills and customer etiquette training, including refresher sessions. Conduct need-based training in response to customer complaints or service gaps. Promote and instill Kia values and behaviors across the dealership network. Training Needs Analysis & Planning Assess training needs in collaboration with regional field teams. Identify knowledge and behavior gaps based on customer feedback and operational data. Develop customized training plans to address specific performance issues. Reporting & Performance Tracking Generate and circulate periodic training reports, dealer scorecards, and monthly review templates. Prepare regional review reports, MIS reports, and contribute to the Annual Business Plan. Track and monitor training effectiveness and its impact on customer satisfaction metrics. Cross-functional Coordination Collaborate with regional teams and dealership management to ensure smooth execution of training programs. Escalate and resolve issues in a timely manner to maintain training effectiveness and continuity. Additional Responsibilities Support with ad-hoc initiatives as assigned by the reporting manager. Continuously update content and training delivery methods to align with industry trends and customer expectations. Skills & Competencies Proven experience in training delivery and customer experience management Strong understanding of automobile sales & service processes (experience with dealerships is a plus) Excellent presentation, communication, and interpersonal skills Effective in participant engagement, with strong platform delivery skills Ability to analyze feedback, identify trends, and implement corrective actions Proficiency in MS Office (Excel, PowerPoint, Word) and reporting tools Preferred Background 4 10 years of experience in training, customer experience, or automotive retail operations Prior work with automobile brands or dealerships is highly preferred Be part of a dynamic, forward-thinking organization where customer experience is at the heart of everything we do. Help shape a customer-first culture by empowering dealer teams through effective training and coaching. Apply now to lead the evolution of customer experience across our dealer network. Qualification : B.Tech / B.E. / MBA

Job Title: HR Executive (Recruitment and Administration) Location: Bengaluru, Karnataka No. of Positions: 1 2 Industry: Home Automation & AV, Building Automation Joining: Immediate About EBSL Automat Pvt. Ltd. EBSL Automat is a leading innovator in home automation solutions, committed to delivering cutting-edge technology and exceptional experiences. We value our people and invest deeply in their professional growth and success. Position Overview We are seeking a dedicated HR Executive with a strong focus on recruitment and HR administration to support our expanding team. You will manage end-to-end hiring processes, employee onboarding, HR compliance, and talent development initiatives that align with our company s goals. Key Responsibilities Recruitment & Staffing Manage full-cycle recruitment: sourcing, screening, interviewing, and hiring top talent. Utilize various sourcing channels including job portals, social networks, and referrals to attract candidates. Coordinate with hiring managers to understand role requirements and design effective recruitment strategies. Conduct interviews (in-person and virtual) to assess candidate skills, experience, and culture fit. Negotiate employment offers and ensure a smooth hiring process. Employee Onboarding Organize and facilitate comprehensive orientation programs for new hires. Communicate company policies, benefits, and procedures clearly to new employees. HR Administration Maintain accurate employee records ensuring compliance with company policies and legal regulations. Address employee queries and provide support on HR-related issues. Assist in developing and implementing HR policies and procedures. Talent Development Work with management to identify training needs across departments. Facilitate training sessions and workshops to foster employee growth and skill enhancement. Qualifications & Requirements Bachelor s degree in Human Resources, Business Administration, or related field. Proven experience as an HR Executive, particularly in recruitment and HR operations. Solid understanding of employment laws and HR best practices. Excellent verbal and written communication skills. Strong interpersonal and negotiation skills. Ability to work independently and collaboratively in a dynamic environment. Skills & Experience Profile Communication & Interpersonal: Strong ability to build relationships with candidates, employees, and management; effective negotiation skills. Compliance & Legal: Knowledge of local and national labor laws, ensuring policy adherence. Onboarding: Experience designing and conducting orientation programs and benefits administration. Talent Development: Understanding training needs analysis and facilitation of learning sessions. Team Collaboration: Proven teamwork abilities in cross-functional settings. Problem Solving: Proactive, solution-oriented mindset. Adaptability: Comfortable navigating shifting priorities and evolving business requirements. Additional Information Commitment: EBSL Automat emphasizes a minimum 2-year commitment to foster long-term employee growth and organizational success. Notice Period: 2 months to ensure smooth transition and planning for both the company and employees. Qualification : Bachelors degree in Human Resources, Business Administration, or related field

Job Title: Facilities Manager Location: Bengaluru Role Overview The Facilities Manager ensures the smooth, safe, and sustainable operation of all physical infrastructure and services supporting the organization s activities. This role requires a blend of technical expertise, leadership, strategic vision, and a commitment to sustainability, safety, and operational excellence. Key Responsibilities 1. Communication & Leadership Lead and coordinate teams across maintenance, cleaning, security, and other facility-related functions. Delegate tasks effectively and maintain clear communication channels within teams and with other departments. Propose facility improvements and collaborate with stakeholders to implement solutions. 2. Technical Proficiency & Maintenance Oversee operation and maintenance of facility machinery and systems including electrical systems, HVAC, generators, boilers, and IT infrastructure. Conduct regular assessments and troubleshoot issues promptly to minimize downtime and ensure cost-effective operations. Manage vendor relationships for equipment servicing and maintenance contracts. 3. Safety & Crisis Management Develop and implement safety protocols, emergency response plans, and hazard mitigation strategies. Monitor compliance with safety regulations and standards to provide a secure work environment. Coordinate security services and ensure technological systems (CCTV, alarms, etc.) are operational. 4. Sustainability Initiatives Evaluate and improve energy efficiency across facilities (e.g., lighting, insulation, windows). Implement eco-friendly cleaning practices and promote recycling and waste reduction programs. Conduct sustainability training and hire contractors aligned with environmental goals. 5. Team & Conflict Management Manage schedules, workflow, and performance of maintenance, cleaning, and security teams. Resolve conflicts and promote a collaborative work culture. 6. Budgeting & Financial Oversight Prepare and manage the facilities budget, balancing operational efficiency with cost constraints. Plan for equipment lifecycle management, staffing, training, and other necessary expenditures. 7. Analytical Thinking & Strategic Planning Analyze operational data to optimize resource allocation and process improvements. Conduct risk assessments and safety audits to guide facility enhancements. Set goals aligned with organizational priorities and monitor progress. 8. Networking & Professional Development Build and maintain relationships with vendors, contractors, and industry professionals. Stay updated on emerging technologies, innovations, and regulatory changes affecting facilities management. Leverage network insights to improve facility operations and team capabilities. 9. Vision & Innovation Develop and execute a forward-looking facilities strategy aligned with the company s mission and growth objectives. Promote a culture of continuous improvement and innovation within the facilities team. Required Skills and Qualifications Proven experience in facilities management or related role. Strong technical knowledge of building systems, electrical, HVAC, and maintenance operations. Excellent communication and team leadership skills. Proficient in budgeting, financial planning, and vendor management. Demonstrated ability to manage safety protocols and emergency preparedness. Analytical mindset with strong problem-solving skills. Commitment to sustainability and eco-friendly practices. Preferred Qualifications Degree in Engineering, Facilities Management, or related field. Certification in Facility Management (e.g., IFMA, BIFM) is a plus. Experience with modern facility management software and tools. Knowledge of local safety and environmental regulations. Qualification : Degree in Engineering, Facilities Management, or related field.

Data Scientist Lead - L1 Requisition ID: 64997 Location: Bengaluru, India Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) Company Overview Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Job Description Role Purpose: The purpose of this role is to define, architect, and lead the delivery of machine learning and AI solutions. Key Responsibilities: Demand generation through support in Solution development Support Go-To-Market strategy. Collaborate with sales, pre-sales & consulting teams to assist in creating solutions and propositions for proactive demand generation. Contribute to the development of solutions, proof of concepts aligned to key offerings to enable solution-led sales. Collaborate with different colleges and institutes for recruitment, joint research initiatives, and provide data science courses. Revenue generation through Building & operationalizing Machine Learning, Deep Learning solutions Develop Machine Learning / Deep Learning models for decision augmentation or for automation solutions. Collaborate with ML Engineers, Data Engineers, and IT to evaluate ML deployment options. Integrate model performance management tools into the current business infrastructure. Team Management Resourcing: Support recruitment process to onboard the right resources for the team. Talent Management: Support onboarding and training for team members to enhance capability & effectiveness. Manage team attrition. Performance Management: Conduct timely performance reviews and provide constructive feedback to direct reports. Be a role model to the team for the five habits. Ensure that the Performance Nxt process is followed for the entire team. Employee Satisfaction and Engagement: Lead and drive engagement initiatives for the team. Performance Parameters: No. Performance Parameter Measure 1. Demand generation Order booking 2. Revenue generation through delivery Timeliness, customer success stories, customer use cases 3. Capability Building & Team Management % trained on new skills, Team attrition % Mandatory Skills: AI Cognitive Experience: 5-8 Years About Wipro Wipro is building a modern digital transformation business with bold ambitions. Join a team that values reinvention of yourself, your career, and your skills. Wipro is a place that empowers you to design your own career reinvention, evolve, and grow. Applications from people with disabilities are explicitly welcome.

LMS Administrator Location: Bangalore Company: Pharmed Industry: Pharmaceutical Employment Type: Full-time About the Role: We are seeking a dedicated LMS Administrator to manage and enhance our Learning Management System (LMS) for employee training and development. This role is pivotal in ensuring the smooth operation, maintenance, and optimization of the LMS, while supporting trainers and the entire sales team throughout their learning journey. Key Responsibilities: LMS Management: Oversee the daily administration, configuration, and troubleshooting of the LMS to ensure its optimal performance. User Support: Provide technical support to learners, trainers, and stakeholders, resolving any LMS-related issues in a timely manner. Content Management: Upload, update, and organize training modules, courses, and assessments in the LMS to ensure content is accessible and up to date. Data & Reporting: Generate and analyze training reports, track employee progress, and provide actionable insights to the training team. Compliance & Security: Ensure that the LMS complies with data security, compliance, and company policies. Integration & Enhancement: Work with IT teams to integrate the LMS with other enterprise systems and recommend improvements to enhance functionality and user experience. Trainer & Employee Support: Conduct LMS orientation sessions, create user guides, and assist trainers in using the platform effectively. Qualifications & Experience: Bachelor s degree in IT, HR, Education, or a related field. 1-3 years of experience in LMS administration, preferably in a corporate training or pharmaceutical environment. Strong technical proficiency with LMS platforms (e.g., Moodle, SAP SuccessFactors, Cornerstone, or similar). Familiarity with SCORM, xAPI, and other e-learning standards. Excellent problem-solving, communication, and organizational skills. Ability to analyze data and generate insightful reports. Opportunity to contribute to the growth and development of employees in a dynamic industry. Work with a passionate training team in a company that values learning and innovation. Competitive salary, benefits, and career growth opportunities. Qualification : Bachelors degree in IT, HR, Education, or a related field.

Job Title: Team Leader Location: Bangalore Experience: 3-6 Years Qualification: Any Graduate Number of Openings: 3 (Females Only) Joining: Immediately Type: Full-Time Job Summary: We are looking for a Team Leader to join our team! As a Team Leader, you will be responsible for leading and managing a group of team members, ensuring effective communication, organization, and smooth execution of daily operations. You will play a key role in motivating the team, setting goals, and ensuring the overall success of the team. Even if you don't meet all the qualifications on our wish list, we encourage candidates with strong experience and skills to apply. Roles & Responsibilities: Team Management: Create an inspiring team environment with an open communication culture. Set clear team goals and ensure they are aligned with overall organizational objectives. Delegate tasks and set deadlines to ensure efficient task completion. Oversee day-to-day operations and ensure smooth workflow. Monitor team performance, track progress, and report on key performance metrics. Motivation & Support: Motivate team members to consistently perform at their best. Identify training needs and provide coaching to improve individual and team performance. Listen to team feedback and work towards resolving issues or conflicts effectively. Recognize high performance and reward accomplishments. Team Building & Innovation: Encourage creativity, risk-taking, and innovative thinking within the team. Suggest and organize team-building activities to foster collaboration and improve team dynamics. Skills & Requirements: Proven Experience: Proven work experience as a Team Leader or Supervisor with a successful track record. Leadership & Communication: Excellent communication skills to lead and guide the team effectively. Strong leadership skills to motivate and inspire the team to achieve goals. Organizational Skills: In-depth knowledge of performance metrics and experience with monitoring and reporting. Strong organizational and time-management skills to ensure timely delivery of tasks. Good decision-making skills to manage the team efficiently and effectively. Technical Skills: Proficiency in PC skills, especially with tools like MS Excel to track team performance. Educational Background: A Degree in Management or relevant team leadership training is a plus. Why Should You Apply?: Immediate Joining: Join a growing team immediately and start making an impact. Leadership Opportunity: Lead a team in a dynamic and supportive environment. Growth Potential: This position provides ample opportunities for personal growth and career advancement. Work-Life Balance: We foster a collaborative and balanced work culture. If you have the experience and skills to lead a team and motivate individuals to perform at their best, we'd love to hear from you! Apply now to be a part of a fast-paced, engaging, and rewarding work environment.

Job Description You are a strategic thinker passionate about driving solutions in Analytics Solutions. You have found the right team. As an Analytics Solutions Associate in our Finance team, you will spend each day defining, refining and delivering set goals for our firm. You will be responsible for the design, implementation and execution of end-to-end processes supporting U.S. Regulatory Reporting including Consolidated, Capital, Standalone and CCAR/DFAST reporting, regulatory reporting training and exam management. Additionally, FRRA drives broader strategic initiatives across external reporting including accountability, error and issue management, manual adjustments, variance analysis, quality assurance and the target U.S. Regulatory Reporting platform. The FRRA Innovation team sits within FRRA and is responsible for leading the development and implementation of Business Intelligence, Data Analytics and Intelligent automation solutions, identifying and delivering process automation and technology innovation, supporting the reporting production close, and helping to define and design multi-year business infrastructure strategy. Job Responsibilities Implement process automation solutions across the business using Business Intelligence tools. Drive process discovery through partnerships with key stakeholders in the business. Follow established project lifecycle from end to end to deliver timely, efficient, and fit-for-purpose solutions. Engage partners such as FRRA process owners, Center of Excellence teams, and Control partners through established forums. Assist with various aspects of project management including development of project plans, task management, design, testing scenarios and analysis, implementation, and procedural / operating model documentation. Collaborate with system / data owners and business project teams to improve overall data quality and implement tactical solutions to automate repetitive, manual data clean-up and aggregation work. Develop expertise in existing and future strategic data source systems to streamline and improve information content, transparency, and delivery. Communicate summary of analysis and findings thoroughly and succinctly (summary of facts, data sources, analyses performed, conclusions, and recommendations) to various stakeholders, including executive leadership and participate/lead Innovation forums. Stay up-to-date with industry trends and best practices in process automation, analytics, and innovation. Required Qualifications, Capabilities, and Skills Minimum 3 years experience in design and delivery of analytics, reporting and process automation solutions. Advanced data transformation skills using Alteryx and/or Python. Experience with data visualization tools (e.g., Tableau, Power BI) and analytics platforms. Strong project management skills with the ability to manage multiple projects simultaneously. Good analytical and presentation skills. Willingness to learn and adopt new cutting edge technologies, toolsets and techniques. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. Preferred Qualifications, Capabilities, and Skills Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Finance experience a plus. Certifications in process automation or data analytics. Knowledge of SQL and/or RPA tools like UIPath. Experience with process review, discovery and reengineering. Understanding of workflow automation tools such as Pega or ServiceNow. Experience in a similar role within a fast-paced, innovative environment. About Us JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. Qualification : Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Finance experience a plus.

Group Manager Finance & Accounting Transformation, IBM Consulting About the Role A career at IBM Consulting is built on long-term relationships and close collaboration with clients across the globe. In this role, you'll work for IBM BPO, part of our Consulting team, which accelerates digital transformation through agile methodologies, process mining, and AI-powered workflows. As a Group Manager, you will work with leading visionaries across multiple industries to improve the hybrid cloud and AI journey for some of the most innovative and valuable companies in the world. Your ability to drive impactful change for clients is fueled by IBM s strategic partner ecosystem and our advanced technology platforms, including IBM Software and Red Hat. At IBM, curiosity and a constant quest for knowledge are central to success. In this role, you ll be supported by mentors and coaches who will challenge you to think outside of your role, come up with creative solutions, and deliver groundbreaking impact for clients. Our culture promotes career growth and continuous learning in an environment that embraces your unique skills and experience. Your Role and Responsibilities As a Group Manager, you will be responsible for managing finance clients across various industries, focusing on Finance and Accounts. Your responsibilities will include: Client Engagements/Contracts: Owning client engagements and contracts across geographies, ensuring the establishment of efficient processes, key metrics, and reporting mechanisms. Process Tracking & Decision-Making Support: Developing and maintaining robust tracking mechanisms for key operational indicators to support decision-making. Leadership & Change Management: Leading transformation efforts at a high level, providing guidance and inspiration to the team while driving change and managing challenging situations. Critical Process Parameters: Tracking and driving all process parameters that are "critical to quality" for process delivery. Team Development & Mentorship: Assisting in the career development of team members, including performance management, feedback, and training. Ensuring team members are adequately mentored and trained to meet process objectives and customer requirements. Required Education Bachelor's Degree in a related field (Finance, Accounting, Business Administration, etc.) Preferred Education Master's Degree in a relevant field. Required Technical and Professional Expertise 16+ years of experience in Finance and Accounting Delivery & Transformations. Proven experience in creating and developing value propositions, business cases, and industry-specific offerings. Expertise in strategic direction and initiatives design, including business outcome models, contracting structures, and the identification of new opportunities and business lines. Proficiency in supporting the sales team to build compelling business cases for prospective clients and collaborating with Process Delivery leaders to identify and implement process improvements. Continuous process improvement and transformation experience, including the ability to carry out maturity assessments. Preferred Technical and Professional Experience A certified Chartered Accountant, Company Secretary, or Certified Management Accountant. Proven experience in end-to-end processes like Record to Report, Procure to Pay, and Order to Cash. In-depth knowledge of central finance reporting, management reporting, and reports. Ability to influence stakeholders including internal and external customers, operations, and finance partners. An ambitious individual with the ability to work towards agreed targets/goals while maintaining a creative approach to tasks. Strong change management skills and the ability to manage time effectively. Proven interpersonal skills, contributing to team efforts and achieving related results. Stay up-to-date with technical knowledge through workshops, publications, and continuous education. At IBM Consulting, you ll be part of a dynamic, evolving team that drives change and transformation for clients worldwide. You ll have the opportunity to shape the future of finance and accounting processes, leveraging IBM s advanced technology platforms and strategic ecosystem. Join us and grow your career while making a lasting impact in the world of digital transformation. Qualification : Bachelor's Degree in a related field (Finance, Accounting, Business Administration, etc.)

Join Us in Revolutionizing the Data Storage Industry We re at the forefront of a transformative tech movement, fundamentally reshaping the data storage industry. At Pure Storage, you ll have the chance to lead with innovative thinking, grow alongside us, and collaborate with the smartest team in the industry. If you re ready to make a lasting impact and seize boundless opportunities, come join us! SHOULD YOU ACCEPT THIS CHALLENGE... As an Instructional Designer, you will create high-impact learning experiences that empower our partners. This role is critical in designing, developing, and delivering training programs that provide our partners with the knowledge and skills necessary to succeed with our products, solutions, and go-to-market strategies. Working as part of the GTM & Partner Experience team, you will design scalable, engaging learning solutions that drive partner adoption, sales effectiveness, and technical expertise. You'll collaborate cross-functionally with Subject Matter Experts (SMEs), partner managers, sales, and technical teams to ensure the training aligns with business goals and partner needs. In This Role, You Will: Develop structured learning courses and paths tailored to various partner personas (e.g., sales, technical sales, marketing, operations, executives), ensuring they have the right knowledge to drive business success. Design and develop effective and engaging learning modules using Articulate 360, incorporating videos, simulations, and instructional best practices. Convert complex content into clear, concise, and engaging training materials, such as e-learning modules, instructor-led training, job aids, videos, infographics, simulations, and assessments. Collaborate with SMEs to gather and refine content that aligns with learning objectives. Apply instructional design models (e.g., ADDIE, SAM), gamification, and interactive learning strategies to create impactful experiences. Utilize our Intellum LMS (Learning Management System) to publish, track, and manage learning content. Develop assessments to measure learning outcomes and knowledge retention. Continuously evaluate training effectiveness using metrics, data, and partner feedback to assess engagement, course completion rates, and learning impact, iterating on content as needed. Stay updated on trends in instructional design, e-learning technologies, and gamification to enhance training programs. What You ll Need to Bring to This Role: Basic Qualifications: Bachelor s or Master s degree in Instructional Design, Learning & Development, Education, or a related field. 12+ years of experience in instructional design, curriculum development, or e-learning development. Proficiency in e-learning authoring tools (Articulate Storyline, Rise, Captivate, Camtasia, Vyond, etc.) is a plus. Familiarity with Intellum LMS or similar learning platforms, and SCORM-compliant content. Experience designing training programs for partners, channel sales, or reseller networks. Strong writing, communication, and project management skills. Ability to translate complex technical and sales topics into engaging, digestible learning experiences for partners. Solid understanding of adult learning principles, instructional methodologies, and training needs analysis. Excellent project management skills, attention to detail, and the ability to meet deadlines. What You Can Expect from Us: Pure Innovation: We celebrate those who think critically, embrace challenges, and aspire to be trailblazers. Pure Growth: We provide the space and support for you to grow alongside us and contribute meaningfully. Pure Storage has been recognized as one of Fortune's Best Large Workplaces in the Bay Area, Fortune s Best Workplaces for Millennials, and certified as a Great Place to Work. Pure Team: We build each other up, setting aside egos for the greater good. Additionally, we understand the importance of a healthy work-life balance and offer various perks, including flexible time off, wellness resources, and company-sponsored team events. For more details, check out purebenefits.com. Qualification : Bachelors or Masters degree in Instructional Design, Learning & Development, Education, or related field.

Job Title: Quality Analyst Outbound Retention Location: Bengaluru Job Summary The Quality Analyst is responsible for ensuring the quality of the outbound retention process. This role involves monitoring sales calls, analyzing performance data, and providing feedback to improve sales performance and customer satisfaction. You will work closely with the sales team to identify areas of improvement, develop training programs, and streamline processes to ensure continuous improvement in sales effectiveness. Key Responsibilities Quality Monitoring: Monitor and evaluate outbound sales calls to ensure adherence to company policies and quality standards. Conduct regular audits of sales processes and transactions to identify gaps and recommend corrective actions. Ensure all team members maintain high standards of sales practices and compliance. Data Analysis: Analyze sales data to identify trends, patterns, and areas for improvement in retention strategies. Prepare detailed reports on sales performance, call quality metrics, and overall team progress. Utilize data insights to provide actionable recommendations to management for performance improvement. Feedback and Training: Provide constructive feedback to sales representatives based on call evaluations and performance metrics. Develop and deliver training programs to improve sales techniques, product knowledge, and call handling. Assist in the creation and maintenance of training materials and quality guidelines for the sales team. Process Improvement: Collaborate with the sales team to streamline sales processes and improve overall efficiency. Implement best practices and continuous improvement initiatives to enhance sales effectiveness and retention rates. Stay updated on industry trends to keep the sales process competitive and aligned with current standards. Compliance and Documentation: Maintain accurate and up-to-date records of all quality assessments, feedback, and training sessions. Develop and update documentation related to quality standards, policies, and procedures to ensure consistency in the sales process. Qualifications Education: HSC or Graduate (Preferred). Experience: Experience in quality assurance, sales, or customer service is an advantage. Knowledge of quality monitoring tools, CRM software, and sales processes. Key Skills: Analytical Thinking: Ability to analyze and interpret sales data to identify trends and areas for improvement. Effective Communication: Strong interpersonal skills to provide clear and actionable feedback to sales representatives. Training and Coaching: Experience in developing and delivering training programs to improve team performance. Sales Process Knowledge: Understanding of sales techniques, customer retention strategies, and call handling processes. Time Management: Strong organizational skills to handle multiple tasks and prioritize effectively. Proficiency with Tools: Experience with CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

Pricing Process Owner Global Pricing Location: Bengaluru, India About Schneider Electric Schneider Electric is a global leader in energy management and automation, driving digital transformation for sustainability and efficiency. With 160,000 employees in over 100 countries, we develop innovative solutions from simple switches to complex automation systems that help our customers manage and optimize their operations. At Schneider Electric, we believe that Life Is On for everyone, everywhere, at every moment. About the Role We are seeking a Pricing Process Owner to lead the development and implementation of Global Pricing Processes within Schneider Electric. This role is essential in defining pricing best practices, ensuring alignment across countries, and leveraging digital solutions to optimize pricing models. The Pricing Process Owner will play a key role in shaping pricing strategy, driving process transformation, and supporting pricing tool implementation to ensure efficiency and stability in critical business functions. Key Responsibilities 1. Pricing Process Development & Implementation Design Global Pricing Process maps for Country/Operations Price Waterfall Management. Develop global guidelines for pricing processes, including: List Price Management Standard Discount Management Special Price Agreement (SPA) Management SPA Off-Invoice Claim Management Performance Bonus Management Sell-Out Pricing Management Ensure seamless implementation of pricing processes across countries in alignment with global guidelines. Support Pricing System Assessments, identifying gaps and opportunities for process improvements. Lead pricing process transformation projects in various countries, ensuring best practices are adopted. 2. Pricing Tools & Digital Enablement Act as a subject matter expert for pricing tool implementations. Guide project managers and cross-functional teams on pricing tool deployments. Support the adoption of digital pricing solutions such as: Peer Pricing List Price Optimization Price Fx Data-driven pricing tools Drive continuous improvement initiatives by collaborating with optimization experts. 3. Training & Change Management Act as a lead trainer on pricing topics, delivering training sessions across global teams. Support content creation for employee training and development. Promote adoption of new pricing models and innovative pricing analytics. Engage in thought leadership on pricing trends, AI-driven pricing models, and machine learning applications. Qualifications & Experience Required: Bachelor s/Master s degree in Business, Marketing, or a related field. Experience in E-Commerce, Pricing, or Category/Channel Management (preferably in a B2B industry). Strong understanding of Schneider Electric s Price Waterfall (preferred). Hands-on experience with pricing tools, data analytics, and process automation. Familiarity with MS Office Suite (Excel, PowerPoint, Word). Prior experience in tool deployment projects (preferred but not mandatory). Critical Skills & Competencies Analytical & Problem-Solving: Ability to break down complex pricing challenges into implementable solutions. Stakeholder Management: Strong ability to influence and align diverse stakeholders across functions, regions, and seniority levels. Innovative Thinking: Ability to apply AI, Machine Learning, and data analytics to pricing optimization. Communication & Change Management: High proficiency in communication and training delivery for global teams. Multi-Tasking & Flexibility: Ability to handle multiple projects across time zones and regions. Digital Savvy: Passion for technology, automation, and digital transformation in pricing. CPP Certification: Either already certified or willing to complete Certified Pricing Professional (CPP) certification within 6-8 months of joining. Additional Information Travel Requirement: This role may require frequent travel to meet stakeholders, lead training sessions, and oversee process implementations. Travel will follow Schneider Electric s Health & Safety Guidelines and applicable regulations. At Schneider Electric, we value impact-driven individuals who turn sustainability ambitions into action at the intersection of automation, electrification, and digitization. Our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork define our culture and drive our success. Join us and become an IMPACT Maker! Apply today and be part of a company that is reshaping industries, transforming cities, and enriching lives. Qualification : Bachelors/Masters degree in Business, Marketing, or a related field.

Your Role and Responsibilities We are seeking a highly experienced and skilled Senior Sourcing Leader to drive strategic sourcing initiatives, foster supplier relationships, and align sourcing strategies with business objectives. The successful candidate will be responsible for developing comprehensive sourcing strategies, managing category-specific solutions, and ensuring stakeholder collaboration across global procurement operations (US, APAC, EMEA regions). Key Responsibilities Strategic Sourcing Leadership Develop and implement comprehensive sourcing strategies to meet business objectives and drive cost savings. Lead cross-functional teams, providing guidance on sourcing strategies and supplier management. Collaborate with senior leadership to align sourcing strategies with overall business goals. Category Management Develop and manage category strategies across multiple commodities. Analyze market trends and provide recommendations for category optimization. Collaborate with suppliers to implement category-specific solutions. Supplier Relationship Management Develop and manage complex supplier relationships, including contract negotiation and issue resolution. Identify and mitigate supply chain risks, ensuring compliance and performance improvement. Work with suppliers to create and implement quality and performance improvement plans. Talent Development and Management Lead and manage a team of sourcing professionals, focusing on training, development, and performance management. Foster a culture of collaboration, innovation, and continuous improvement within the sourcing function. Stakeholder Management Build strong relationships with internal stakeholders, including procurement, operations, and finance teams. Collaborate with stakeholders to understand business needs and develop effective sourcing strategies. Provide regular updates and reporting on sourcing activities and outcomes. Required Qualifications Bachelor s degree in Supply Chain Management, Business Administration, or a related field. 20+ years of experience in strategic sourcing, procurement, or supply chain management. Proven track record of driving business growth and improving supplier performance. Strong analytical and problem-solving skills with the ability to interpret complex data and provide actionable recommendations. Excellent communication and interpersonal skills, with experience in contract negotiation and supplier management. Leadership experience with a focus on talent development and team management. Open to working night shifts (6:30 PM 3:30 AM IST). Experience in global procurement, especially across US, APAC, and EMEA regions. Preferred Qualifications Master s degree in Supply Chain Management, Business Administration, or a related field. Professional certifications such as CSCP (Certified Supply Chain Professional) or CPSM (Certified Professional in Supply Management). Experience with supplier relationship management tools and industry-standard best practices. Knowledge of change management and process improvement implementation.

Description bout the organization: Einstein products & platform democratize AI and transform the way Salesforce builds trusted machine learning and AI products - in days instead of months. It augments the Salesforce Platform with the ability to easily create, deploy, and manage Generative AI and Predictive AI applications across all clouds. We achieve this vision by providing unified, configuration-driven, and fully orchestrated machine learning APIs, customer-facing declarative interfaces and various microservices for the entire machine learning lifecycle including Data, Training, Predictions/scoring, Orchestration, Model Management, Model Storage, Experimentation etc. We are already producing over a billion predictions per day, Training 1000s of models per day along with 10s of different Large Language models, serving thousands of customers. We are enabling customers' usage of leading large language models (LLMs), both internally and externally developed, so they can leverage it in their Salesforce use cases. Along with the power of Data Cloud, this platform provides customers an unparalleled advantage for quickly integrating AI in their applications and processes. About the team: Join the AI Cloud Quality Engineering team, and become a specialist on Salesforce's AI Platform and applications! You will be leading the Quality Engineering team as we build the best in class the AI capabilities at Salesforce. You'll get to work with latest technology in the AI space (including generative AI), and collaborate with the team and cloud to identify and run quality initiatives to support massive scale planned both in the short term and long term. We are a friendly team that has been working together for years - outside of quality, we focus on volunteering and other shared interests. Job description summary: Salesforce is seeking a highly experienced and dynamic Director of Software Engineering with a strong focus on Quality Assurance to lead our QA team within the AI Cloud division. The ideal candidate will possess extensive expertise in cross-functional team collaboration, effective negotiation skills, and a solid background in test automation. This role requires strategic planning capabilities, exceptional people management skills, and the ability to manage expectations with various stakeholders while setting out a clear roadmap for the team. You ll have the opportunity to enhance our test frameworks, work on test environment stability, and develop automation strategies for both platform and applications, including Copilots, Einstein for Service, and others. Key Responsibilities: Team Leadership and People Management: Lead, mentor, and develop a high-performing QA team within the AI Cloud division. Foster a collaborative, inclusive, and innovative team environment. Conduct regular performance reviews, provide constructive feedback, and facilitate professional growth for team members. Cross-Functional Collaboration: Partner closely with development, product management, and other departments to ensure the integration of robust QA processes within AI Cloud initiatives. Facilitate effective communication and collaboration across teams to identify and resolve quality issues promptly. Test Automation Management: Oversee the development, implementation, and maintenance of test automation frameworks and tools tailored for AI Cloud products. Ensure comprehensive test coverage and optimize testing processes for efficiency and effectiveness. Stay updated with the latest trends, technologies, and best practices in test automation and AI testing methodologies. Stakeholder Management: Manage expectations and communicate effectively with various stakeholders including senior leadership, product owners, and customers. Provide regular updates on QA activities, progress, and challenges, ensuring transparency and alignment with AI Cloud business objectives. Negotiate and prioritize testing efforts to align with business goals and AI product release timelines. Strategic Planning and Roadmap Development: Develop and implement a strategic QA roadmap that aligns with Salesforce AI Cloud s business objectives and product development goals. Set clear goals, milestones, and timelines for QA initiatives and projects. Continuously evaluate and enhance QA processes, methodologies, and practices to drive improvements in product quality and team efficiency. Quality Assurance and Continuous Improvement: Establish, enforce, and uphold quality standards, guidelines, and best practices across the QA team. Monitor and analyze QA metrics to identify areas for improvement and drive data-driven decision-making. Lead continuous improvement initiatives to enhance product quality, reduce defects, and improve team performance. Qualifications: Bachelor s degree in Computer Science, Engineering, or a related field; advanced degree preferred. At least 14 years of experience in a similar senior QA management role within a fast-paced, agile software development environment. Strong expertise in test automation tools and frameworks (e.g., Selenium, JUnit, TestNG). Excellent leadership and people management skills with a track record of building and leading high-performing teams. Exceptional communication and negotiation skills, with the ability to manage expectations and influence stakeholders at all levels. Strong analytical and problem-solving abilities, with a focus on data-driven decision-making. Experience in managing cross-functional teams and collaborating with various stakeholders to achieve common goals. Ability to develop and implement strategic plans and roadmaps. Familiarity with CI/CD pipelines and DevOps practices is a plus. Experience with AI technologies, large language models (LLMs), and tools like AWS SageMaker is preferred but not mandatory. Knowledge of Salesforce products and platforms is a significant advantage. Salesforce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive...

About Unilever Unilever is a purpose-driven global company, impacting the lives of billions of consumers in over 190 countries. Our brands are trusted and loved, and we are committed to making sustainable living commonplace. We believe that doing business the right way drives both performance and positive societal change. At Unilever, we foster an inclusive, flexible, and collaborative work environment. Your career here will be a dynamic journey where you can shape your future while contributing to a better business and a better world. About UniOps Unilever Operations (UniOps) is the technology and business services engine of Unilever, providing seamless enterprise solutions across 190+ locations. Through strategic sourcing, digital transformation, and operational excellence, UniOps enables Unilever to drive growth, enhance efficiency, and stay future-fit. Role Overview As a Global Security Specialist Workplace Experience and Operations, you will be responsible for designing, implementing, and managing security programs across Unilever s global workplace facilities, passenger fleet, and travel service lines. Your role will ensure compliance with global security and safety standards while driving innovation, operational excellence, and best practices in risk management. You will collaborate with internal stakeholders, suppliers, and cross-functional teams to enhance safety measures, leverage emerging security technologies, and maintain a secure environment for Unilever employees. Key Responsibilities Security Strategy & Technology Integration Develop and implement a comprehensive security and safety strategy aligned with Unilever s global objectives. Design roadmaps for security transformation initiatives and oversee their execution. Evaluate and integrate advanced security technologies to enhance workplace safety. Support the deployment of digital solutions to meet security and safety goals. Stay updated on emerging security trends and recommend innovative measures. Cross-Functional Collaboration Partner with internal teams, including HR, IT, Legal, and Facility Management, to create a holistic security framework. Communicate security initiatives and updates to senior leadership. Drive change management efforts, providing training and awareness programs. Operational Safety & Security Assist in implementing the Workplace Sustainability, Safety & Security (WPS) work plan. Ensure compliance with Unilever s global safety policies for travel, events, and fleet management. Monitor security and safety performance, infrastructure, and service delivery. Proactively manage risks and escalations, working closely with regional teams. Vendor & Budget Management Manage relationships with key security and safety suppliers. Oversee contract negotiations, service level agreements, and supplier performance evaluations. Develop and manage the budget for security initiatives, ensuring efficient resource allocation. Capability Building & Compliance Embed a strong security culture across Unilever s workplace services, impacting 800+ employees and 6,000+ contractors. Ensure consistent implementation of global security frameworks and standards. Organize training programs, workshops, and capability-building initiatives. Champion a culture of security awareness to minimize risks and incidents. Qualifications & Experience Education: Bachelor s degree in Engineering, Science, Business, or a related technical discipline. Experience: Strong background in security and safety management within a corporate, FMCG, or facility management environment. Knowledge of occupational safety regulations and industry best practices. Experience in managing large-scale security projects and implementing digital security solutions. Familiarity with change management and training initiatives. Skills: Strong communication and stakeholder management skills. Ability to work in a fast-paced, global environment. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Project management experience with a strategic mindset. Fluency in English; additional language skills are a plus. Why Join Unilever? At Unilever, we celebrate diversity and inclusion, ensuring that all employees regardless of race, gender, age, disability, or background have the opportunity to thrive. Join us to challenge conventional ideas, drive innovation, and make a meaningful impact on business and society. Qualification : Bachelors degree (Engineering / Science / Business / Technical discipline).

Key Responsibilities: Operation & Maintenance of HVAC Systems: Oversee and maintain HVAC systems, including AHU (Air Handling Units), BMS (Building Management System), chillers, and other associated components. Project Management: Plan, schedule, coordinate, and monitor assigned engineering modification projects. Assess project requirements, calculate timelines, and sequence project elements for optimal efficiency. Infrastructure Planning & Design: Lead the planning and design of new infrastructure requirements, specifically lab spaces, ensuring compliance with operational needs. Prepare BOQs (Bills of Quantities) and issue tenders to potential vendors, in coordination with the Supply Chain Management (SCM) team. Coordination with Contractors: Manage relationships with external contractors and service providers for executing new construction works, lab renovations, and facility enhancements. Compliance & Safety: Ensure adherence to safety, health, and environmental policies. Work alongside various stakeholders to maintain compliance with GMP standards and guidelines related to infrastructure and equipment. Development of SOPs: Develop, implement, and maintain Standard Operating Procedures (SOPs) to ensure compliance with GMP (Good Manufacturing Practices) principles for facility and equipment operations. Training & Development: Train the contract maintenance team on site operations, ensuring that all maintenance activities comply with safety and operational standards. Facility Maintenance & Upkeep: Oversee the maintenance of electrical and safety fixtures like UPS & batteries, panels, lighting fixtures, fire detection systems, fire hydrants, public address systems, and lifts, with minimal disruption to daily operations. Preventive & Breakdown Maintenance: Plan and implement preventive, periodical, and breakdown servicing of machinery and equipment, ensuring minimal downtime and efficient operation of facilities. Key Skills: HVAC System Management: Expertise in managing the operation and maintenance of HVAC systems, including high and low-side components such as AHUs, chillers, and BMS. Project Management: Ability to manage engineering projects from planning to execution, ensuring alignment with schedules and budgets. Proficient in preparing project schedules and monitoring progress. Infrastructure Design & Planning: Strong knowledge of infrastructure planning, especially in lab design, and expertise in preparing BOQs and issuing tenders. Contractor Coordination: Skilled at liaising with contractors and service providers for construction, renovation, and facility upgrades. Safety & Compliance Knowledge: Understanding of safety, health, and environmental policies, and expertise in adhering to GMP standards for infrastructure and equipment. Maintenance Planning: Expertise in developing and executing maintenance schedules for electrical and safety systems, ensuring operational continuity and minimal disruptions. SOP Development: Proficient in developing and implementing SOPs related to equipment and facility management in compliance with industry standards. Training & Team Management: Ability to train and manage maintenance teams, ensuring high standards of operation and maintenance. Competencies: Presentation & Communication Skills: Strong verbal and written communication abilities, capable of presenting complex information clearly and effectively to different stakeholders. GMP Standards & Procedures: Knowledge of Good Manufacturing Practices (GMP) and familiarity with industry standards and regulatory requirements for facility management and equipment maintenance. Interpersonal Skills: Ability to interact effectively with various stakeholders, including contractors, vendors, and internal teams. Team Player: Collaborative mindset, working well within cross-functional teams and with external partners to achieve common goals. Project Schedule Preparation & Management: Competence in preparing, updating, and managing project schedules, ensuring deadlines and milestones are met. Qualification : Diploma/ITI 4- 6 years experience.

Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities : Manage a team of at least 100-150 executives supporting Voice operations Flexible and willing to work in a 24/7 shift environment. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients Oversee team organize resources, set goals, carry out strategy from Executives and client on a day-to-day basis; reporting responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization s policies and applicable legal requirements Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports) Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from WFM & Client and make adjustments to meet changing requirements Attend business reviews with the clients. Manage & control attrition keeping it to the minimum and plan for timely back fills Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and teamwork. Provide advice and assistance to senior management in planning, implementation, and evaluation of existing operations. systems and procedures Participate in weekly and monthly calls with clients to understand the expectations from the teams and provide updates Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in the process Coach & mentor Team leads, enabling them to lead their teams effectively Hire leads and managers, train, conduct inductions, manage employee & client satisfaction scores, performance Appraisals and attrition management Ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams, inter departments, cross functions across locations Ability to lead, guide, and mentor a team effectively, even in a fast-paced BPO environment. Ability to manage conflicts, motivate team members, and foster a collaborative work culture. Leadership skills to drive performance, handle challenging situations, and ensure alignment with client expectations Key skills and knowledge : Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills for interacting with clients, teams, and internal stakeholders Experience in handling voice operations (inbound and outbound) Client facing roles managing and representing operations Knowledge of the patient lifecycle journey of in US Healthcare & India - related regulatory requirements Experience in client facing roles managing and representing operations Experience in handling multiple teams and has shown improvement in the overall team performance Ability to coach and guide frontline, SMEs, support functions staff & the TL on a clear objective of delivering excellent customer experience A creative mind to think beyond the status quo and propose solutions internally as well as to clients Experience in working closely with Training and Quality team to strengthen and develop SOPs and training materials Quartile & People management skills Strong focus on delivering exceptional customer service and client satisfaction. Ability to understand customer needs and work with internal teams to ensure service excellence Educational Qualification : Graduation

Role Overview: This is a technical, client-facing role responsible for providing consulting and technical advisory support for the implementation of Adobe Campaign solutions. The goal is to help clients maximize the value of their Adobe Campaign implementation and ensure high levels of satisfaction. The consultant will provide both strategic advice and hands-on technical support throughout the implementation process. Key Responsibilities: Implementation & Consulting: Work with clients to assess requirements and configure Adobe Campaign to meet their business needs, including setting up ETL and data flows. Design and implement customer-specific solutions, ensuring integration with existing infrastructures and mobile platforms. Provide proactive troubleshooting, problem diagnosis, and resolution. Create implementation plans, manage smaller projects, and report progress to Project Management. Deliver knowledge transfer and training to clients on the solutions implemented. Collaboration & Relationship Building: Work closely with both onshore consulting teams and Quality Assurance to ensure professional and high-quality delivery. Mentor junior team members and collaborate with other consultants to provide multi-product enablement and integration solutions. Technical Support: Provide ongoing support for client implementations, product installations, upgrades, and configurations. Stay up to date with Adobe Digital Marketing Solutions and provide creative, innovative solutions to client challenges. Required Qualifications: Technical Expertise: Strong knowledge of SQL (Oracle, SQL Server, PostgreSQL). Programming experience in JavaScript, Java, VB, C#, PHP. Familiarity with web technologies such as HTML, CSS, and HTML DOM manipulation. Skills & Experience: Good communication skills for customer interactions and documentation. Ability to work independently and manage smaller projects. Fast learner, self-starter with the ability to develop creative solutions in dynamic environments. Project management skills and the ability to mentor and teach junior team members are a plus. Additional Requirements: Experience in digital marketing solutions and consulting services. Experience leading teams and working with cross-functional groups is an advantage.

Job Description: This role is pivotal in ensuring the efficient and effective management of our Cash Application processes and reconciliation. The ideal candidate will not only excel in production work but also bring added value through people management, training capabilities, client management, and the ability to manage the Monthly Operating Report (MOR). This position requires a blend of technical accounting skills, leadership qualities, People management and excellent communication abilities. Key Responsibilities: 1. Accounts Receivable- Ensure accurate and timely processing of Accounts receivables transactions. 2. Leadership and Team Management: Supervise and mentor a team of accounts receivable professionals. Set performance standards, evaluate team performance, and provide constructive feedback and coaching. 3. Training and Development: Identify skill gaps within the team and organize training sessions to enhance their competencies. Foster a culture of continuous learning and improvement. 4. Client Relationship Management: Serve as a key liaison between the company and its clients. Address any process issues promptly, maintaining high levels of client satisfaction. 5. Monthly Operating Reports (MOR): Compile, analyze, and present monthly operating reports. Use these insights to drive process improvements and strategic decision-making. 6. Process Improvement: Continually assess and refine accounts receivable processes to increase efficiency, reduce errors, and improve client satisfaction. Implement new technologies or methodologies as appropriate. 7. Compliance and Risk Management: Ensure adherence to policies, procedures, and regulatory requirements. Mitigate financial risks by maintaining accurate records and implementing effective controls. Qualifications: Bachelor s/ Masters degree in Accounting, Finance. Minimum 7 years of experience in accounts receivables, with at least 2 years in a leadership position handling a team size of 5 or more members. Demonstrated ability to manage and motivate a team effectively. Strong analytical, organizational, and problem-solving skills. Excellent communication and interpersonal abilities, with a customer-focused attitude. Proficiency in financial software systems and SAP is a must and Microsoft Office Suite, particularly Excel proficiency. Ability to manage multiple priorities in a fast-paced environment and meet tight deadlines. Qualification : Bachelors/ Masters degree in Accounting, Finance.