Transaction Monitoring Jobs in Bengaluru

Trade Operations Associate FalconX Location: Bangalore Experience: 4 8 Years Education: Any Graduate About FalconX FalconX is a pioneering team of operators, investors, and builders transforming institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX simplifies the complex and fragmented digital asset ecosystem. Our platform enables seamless access, liquidity, and tools for institutional clients to execute strategies from start to scale. Role Overview As a Trade Operations Associate, you will be a key point of contact for trade settlements and operations, ensuring accurate, timely, and compliant processing of trades across internal and external systems. You will collaborate closely with Trading Desk, Product, Customer Success, Treasury, Accounting, Risk, and Compliance teams to deliver a smooth operational workflow in a fast-moving market. Key Responsibilities Handle all incoming counterparty settlement requests within agreed timeframes and manage a portfolio of counterparties. Collaborate with Trading Desk, Product, and Customer Success teams to understand and deliver on client needs. Reconcile trades, transfers, and inventory across internal subsystems and external entities such as banks and custodians. Monitor daily inventory requirements for settlement, lending, and borrowing activities, liaising with Treasury. Support Compliance and Risk teams in designing effective controls in a rapidly evolving regulatory landscape. Adhere to established trade operations processes to ensure regulatory compliance. Provide accurate trade and settlement data to Accounting and ensure timely reporting. Perform reconciliations between internal and external systems, identify breaks, and resolve issues. Continuously improve reconciliation processes, identify gaps, and implement solutions for data integrity. Requirements 4 8 years of experience in a trading firm, hedge fund, or investment bank. Strong self-management skills; comfortable organizing work with checklists and tracking progress. Experience working in fast-paced, high-pressure environments. Ability to multitask, prioritize, and manage critical day-to-day functions. Desire to gain expertise in digital assets such as Bitcoin and Ethereum. Willingness to understand the full lifecycle of institutional crypto trading operations. Serve as the first point of contact for trade settlements and operations. Gain exposure to multiple functions in a complex, dynamic market. Contribute to robust processes that ensure operational accuracy, compliance, and efficiency. Be part of a pioneering team shaping the infrastructure for institutional digital asset trading. Qualification : Any Graduate

Lead Software Engineer - Scale & Performance Location: Bengaluru Experience: 6 12 years About VuNet VuNet is a pioneer in Business Journey Observability, using Big Data and Machine Learning to revolutionize digital experiences in the financial services industry. Our platform delivers end-to-end visibility into customer journeys, helping organizations proactively resolve issues, ensure operational resilience, and deliver superior user satisfaction. With over 28 billion digital transactions monitored every month and serving more than 300 million users globally, VuNet is shaping the future of observability for some of the largest banks and financial institutions. We are Series B funded, part of NASSCOM s DeepTech Club, and recognized by global analysts such as Gartner and Omdia. Your Role: Lead Software Engineer - Scale & Performance As a Lead Software Engineer for Scale & Performance, you ll own the performance and scalability benchmarks for VuNet s observability platform. You will work with cutting-edge technologies, design robust test frameworks, and ensure that our platform scales seamlessly to meet the demands of millions of users. Roles & Responsibilities Own performance and scalability benchmarking for key platform components (ingestion pipelines, data storage, and query services). Design and execute load, stress, soak, and capacity tests across microservices, agents, and ingestion layers. Identify and resolve performance bottlenecks in both infrastructure (CPU/memory/IO) and application layers (API latency, throughput, GC behavior). Develop and maintain performance test frameworks, preferably using Kubernetes-based environments. Collaborate with DevOps and SRE teams to optimize system configurations (Kubernetes, Postgres/TimescaleDB, ClickHouse, Kafka) for scale. Implement OpenTelemetry for service instrumentation to monitor system health and latency (p50/p95/p99 metrics). Contribute to capacity planning, scaling strategies (horizontal/vertical), and resource optimization. Analyze production incidents related to scaling issues and drive permanent fixes. Work with engineering teams to design scalable architecture patterns and define SLIs/SLOs for system performance. Document performance baselines, tuning guides, and scalability best practices for internal use. What You Bring Mandatory Skills: Strong background in performance engineering for large-scale distributed systems or SaaS platforms. Expertise in Kubernetes, container runtimes (containerd/Docker), and resource profiling in containerized environments. Solid understanding of Linux internals, CPU/memory profiling, and network stack tuning. Hands-on experience with observability tools (Prometheus, Grafana, OpenTelemetry, Jaeger, Loki, Tempo, etc.). Familiarity with observability platform datastores like ClickHouse, PostgreSQL/TimescaleDB, Elasticsearch, or Cassandra. Experience with performance benchmarking tools such as k6, Locust, JMeter, or custom Golang/Python scripts. Ability to interpret system metrics (CPU usage, memory, GC, latency) and correlate across different layers. Nice-to-Have Skills: Experience with agent benchmarking (OpenTelemetry Collector, custom data shippers). Exposure to streaming systems like Kafka, NATS, or Pulsar. Familiarity with CI/CD pipelines for performance testing and regression tracking. Knowledge of cost optimization and capacity forecasting in cloud environments (AWS/GCP/Azure). Proficiency in Go, Python, or Bash scripting for automation and data analysis. Life at VuNet: At VuNet, we're building a world-class observability platform, and we re just getting started. You ll be part of a passionate, problem-solving team that embraces collaboration, fast learning, and staying ahead of emerging technologies like Gen AI. We foster a high-trust, inclusive culture where collaboration, ownership, and innovation are central to our success. If you're looking to work on cutting-edge tech, make a real impact, and grow with a supportive team you ll fit right in at VuNet. Benefits: Comprehensive health insurance coverage for you, your parents, and dependents. Mental wellness and 1:1 counseling support. A culture that promotes continuous learning, innovation, and career growth. Transparent, inclusive, and high-trust workplace. Opportunities for skill enhancement with training programs focused on new Gen AI technologies.

Mobile App and Observability SDK Engineer Experience: 3 6 Years Location: Bengaluru About VuNet VuNet is a pioneer in Business Journey Observability, revolutionizing the financial services industry with Big Data and Machine Learning. Our cutting-edge platform offers end-to-end visibility into customer journeys, driving proactive issue resolution, operational resilience, and superior user satisfaction. With over 28 billion digital transactions monitored monthly touching 400 million users worldwide we re already powering leading banks and financial institutions across India and MEA. VuNet is Series B funded, part of NASSCOM DeepTech Club, and recognized globally by analysts like Gartner and Omdia. Your Role: Mobile App and Observability SDK Engineer At VuNet, the Product Development Team is dedicated to delivering exceptional customer experiences through scalable products. We are looking for a Mobile App and Observability SDK Engineer to join this team. In this role, you ll be at the forefront of building high-quality mobile applications and advancing our Mobile Real User Monitoring (MRUM) initiatives. You ll capture and translate mobile performance data into actionable insights, helping improve the performance and user experience of mobile apps across various platforms. If you re passionate about mobile engineering, user experience, and observability this role offers a unique opportunity to merge these interests into a groundbreaking solution. Roles & Responsibilities Mobile Application Development: Design, develop, and maintain robust, high-performance mobile applications for iOS and Android using Swift, Kotlin, Flutter, or React Native. Testing & Quality Assurance: Implement unit, integration, and UI testing strategies to ensure the app s quality, stability, and regression coverage. Debugging & Profiling: Identify and resolve performance bottlenecks, ANRs, crashes, and memory leaks using tools like Android Studio Profiler, Xcode Instruments, or Flipper. Crash Analysis & Reporting: Integrate crash analytics tools and develop efficient incident tracking and resolution workflows. Performance Monitoring & Insights: Leverage telemetry, profiling, and analytics data to enhance app performance, responsiveness, and overall user experience. Observability Collaboration: Work with SRE and backend teams to export performance metrics, logs, and traces from mobile clients into centralized observability platforms. Code Quality: Write clean, modular, and well-documented code, adhering to best practices in mobile development and SDK maintenance. What You Bring Mandatory Skills: Mobile App Development: 3+ years of hands-on experience in mobile app development using Flutter, React Native, Swift, or Kotlin (experience in at least two of these). App Lifecycle & Performance: Strong understanding of mobile app lifecycle, UI rendering, asynchronous processing, state management, and performance optimization (ANRs, memory management, network latency). Debugging & Profiling Tools: Proficiency in debugging, profiling, and testing mobile applications using tools like Android Studio Profiler, Xcode Instruments, or Flipper. Crash Analytics: Experience integrating and using crash analytics and reporting tools. CI/CD & SDK Versioning: Familiarity with CI/CD pipelines, automated testing, and SDK versioning. Performance Instrumentation: Interest in observability, monitoring, and performance instrumentation with a willingness to learn OpenTelemetry and RUM concepts. Problem-Solving Mindset: Strong analytical and debugging skills, focused on enhancing performance and reliability. Nice-to-Have Skills: OpenTelemetry & SDKs: Exposure to OpenTelemetry SDKs or other instrumentation frameworks for capturing telemetry data (e.g., traces, metrics, logs). Mobile Observability: Familiarity with mobile observability backends. Session Replay & Mobile Analytics: Knowledge of session replay, user behavior tracking, or mobile analytics SDKs. SRE & Monitoring Practices: Understanding of SRE principles, monitoring best practices, and golden signals. Open Source Contributions: Contributions to open-source SDKs or mobile performance tools. Life at VuNet: At VuNet, we re building a world-class observability platform proudly Made in India. We re just getting started, and we re looking for people like you to join us in tackling some of the most complex challenges in the digital world. Our team is filled with passionate problem-solvers who thrive in a collaborative, fast-paced environment. We embrace continuous learning, adapt quickly, and stay ahead of emerging technologies like Gen AI. If you re looking to work on cutting-edge technology, make a real impact, and grow with a supportive team, you ll feel right at home here at VuNet. Benefits: Comprehensive health insurance coverage for you, your parents, and dependents. Mental wellness and 1:1 counseling support. A learning culture that promotes growth, innovation, and ownership. A transparent, inclusive, and high-trust workplace culture. Access to Gen AI and integrated technology workspaces. Supportive career development programs to expand your skills with various training opportunities.

Solution Engineer Experience: 3 5 Years Location: Mumbai About VuNet VuNet is a trailblazer in Business Journey Observability, leveraging Big Data and Machine Learning to transform digital experiences in the financial services sector. Our platform provides end-to-end visibility into customer journeys, driving proactive issue resolution, operational resilience, and enhanced user satisfaction. With over 28 billion digital transactions monitored monthly, we re already empowering leading banks and financial institutions to improve their digital operations, touching over 300 million users globally. VuNet is Series B funded, part of NASSCOM DeepTech Club, and recognized in Forbes DGEMS 200 and by global analysts such as Gartner and Omdia. Your Role: Solution Engineer We are looking for a Solution Engineer who will serve as a trusted advisor for our customers, understanding their business needs and translating them into actionable solutions using our VuSmartMaps platform. You will collaborate closely with customers to optimize their business processes, IT landscape, and overall customer experience by leveraging advanced observability and analytics capabilities. As a Solution Engineer, you ll work across a diverse range of technologies, from applications and networks to databases and business domains. You ll be instrumental in ensuring that our solutions deliver measurable value, maximize ROI, and help customers gain deeper insights into their infrastructure and application performance. Roles & Responsibilities End-to-End Solution Design: Work across a broad range of infrastructure domains network, compute, storage, databases, applications, transactions, and business domains to design integrated observability solutions tailored to customer needs. Leverage Big Data & AI: Use the Big Data and AI-driven features of VuSmartMaps to provide insights into application performance, enhancing business outcomes and end-user experiences. Customer Collaboration: Engage with customer teams and stakeholders to understand their pain points, gather requirements, and design custom solutions and integrations. Solution Architecture & Validation: Develop detailed design documents for solutions and collaborate with internal engineering teams to validate and refine designs. Identify Critical Metrics: Analyze customer application architectures and transaction workflows to identify key touchpoints, critical metrics, and monitoring requirements. Business Insights & Recommendations: Use analytics to provide actionable insights and business recommendations, helping customers improve system performance and optimize workflows. Platform Implementation: Oversee the planning and execution of platform implementation at customer sites, ensuring smooth and successful deployment. Product Development Feedback: Work with the product team to develop new features, identify bugs, and address solution gaps based on customer feedback and your findings. Continuous Learning: Keep up to date with emerging technologies such as Big Data, NoSQL databases, Elastic Search, MongoDB, and DevOps practices, and apply these learnings to enhance our offerings. What You Bring Experience: At least 3+ years of experience in IT infrastructure, observability, or APM (Application Performance Monitoring). Infrastructure Expertise: Hands-on experience working with large-scale IT infrastructures, including applications, databases, networks, and transactions. Monitoring & Automation Tools: Experience with monitoring tools, automation platforms, and an understanding of observability principles. Scripting Skills: Proficiency in scripting (Python, Bash, or similar languages). Technology Familiarity: Knowledge or experience in technologies like Elastic Search, MongoDB, Big Data, SQL databases, ELK stack, REST APIs, JMX, and related observability tools. Good to Have Certification: CKA (Certified Kubernetes Administrator) certification is a plus. Life at VuNet: At VuNet, we re building a world-class observability platform proudly Made in India. As part of our team, you ll tackle some of the most exciting and complex challenges in the tech world, all while staying ahead of the curve with emerging technologies like Gen AI. Collaboration & Innovation: We re a team of passionate problem-solvers who thrive on collaboration, learning, and innovation. We embrace a high-trust, transparent workplace culture where you can take ownership, grow, and make a meaningful impact. Growth & Development: If you re excited to work with cutting-edge technology, drive real-world impact, and grow in your career, VuNet is the place for you. Benefits for You Comprehensive health insurance coverage for you, your parents, and dependents. Mental wellness and 1:1 counseling support. A learning culture that promotes growth, innovation, and ownership. Transparent and inclusive workplace culture that values high trust. Access to Gen AI and integrated technology workspaces. Career development programs to enhance your skills through continuous training and support.

Data Scientist I Job Type: Full-Time Category: Data Science Location: Bangalore About Bright Money Bright is a mission-driven consumer fintech company helping Americans get out of debt and build stronger financial futures powered by data science and machine learning. Our mobile platform provides personalized tools for credit building, debt paydown, budgeting, and loan refinancing. With 300,000+ users, 100,000+ reviews, and support from top-tier investors like Sequoia, Falcon Edge, and Hummingbird, Bright is one of the fastest-growing fintech startups in the U.S. We ve raised $90M+ in equity and debt funding to date. We're proud to be building a global-first, data-driven consumer tech company from India, for the world. About the Role As a Data Scientist I, you will be part of a high-impact team using data and machine learning to power Bright s core financial products. You ll work on problems that directly improve users financial outcomes modeling behavior, predicting intent, and enabling smarter, automated experiences. This is a hands-on role for someone with strong fundamentals in ML, statistics, and programming, and a desire to turn data into real-world product impact. Key Responsibilities Design and build predictive models using core concepts of machine learning, statistics, and probability. Analyze large-scale user and transactional data to extract insights and inform strategy. Collaborate cross-functionally with product managers, engineers, and business stakeholders to define and solve problems. Deploy ML models into production environments, ensuring scalability, stability, and performance. Tune, evaluate, and interpret model results to maximize business value and user outcomes. Document methodologies and workflows for reproducibility and team collaboration. Stay current with AI/ML advancements and experiment with new techniques as appropriate. Required Qualifications Bachelor s or Master s degree in Computer Science, Statistics, Mathematics, or a related quantitative field. Strong grasp of ML and statistical concepts (e.g., regression, classification, hypothesis testing, probability distributions). Proficiency in Python or R, and experience with ML libraries such as scikit-learn, TensorFlow, or PyTorch. Familiarity with model deployment tools and frameworks (e.g., Docker, Flask/FastAPI, MLflow). Understanding of how to implement and monitor models in a real-world production environment. Awareness of modern AI techniques including transformers, LLMs, and generative AI. Strong problem-solving skills, curiosity, and ability to communicate complex ideas clearly. Exposure to cloud platforms like AWS, GCP, or Azure is a plus. Bonus Points For Experience with deep learning and advanced neural network architectures. Understanding of MLOps best practices (CI/CD for ML, monitoring, retraining pipelines). Personal projects, open-source contributions, or research publications in AI/ML. What You ll Work On Model user behavior and financial patterns to power intelligent product features. Analyze complex transaction datasets to surface actionable insights. Build and deploy ML systems that personalize savings and debt management strategies. Apply deep learning, reinforcement learning, and LLMs to real-world fintech use cases. Collaborate with engineering and product teams to launch data-powered experiences in the Bright app. Experiment with cutting-edge AI technologies to innovate in consumer finance. At Bright, you ll go beyond theory you ll use data to change lives. This is your chance to build meaningful, scalable machine learning systems that empower users to take control of their financial future. Qualification : Bachelors or Masters degree in Computer Science, Statistics, Mathematics, or a related quantitative field

Information Developer Experience: 3 8 years Location: Bengaluru Department: Product & Engineering Join VuNet Shape the Way the World Understands Observability VuNet is redefining digital experiences through Business Journey Observability, harnessing the power of Big Data and Machine Learning. Our platform monitors 28+ billion transactions monthly, enhancing operational resilience and customer satisfaction across India s top banks and financial institutions. Recognized by NASSCOM, Forbes, and Gartner, VuNet is building a world-class deep-tech product in India that s making waves globally. Your Role: Information Developer We re looking for an experienced Information Developer to lead the creation of high-quality product documentation that enables our users to easily understand and unlock the full value of VuNet s platform. You ll work closely with product managers, engineers, and support teams to translate complex technical concepts into clear, concise, and user-focused content. If you have a passion for clarity, love simplifying complexity, and want to shape the voice of a rapidly scaling tech product this is your opportunity. Key Responsibilities Develop, manage, and update product documentation, including: User guides API references Troubleshooting manuals Online help and release notes Collaborate with cross-functional teams (Product, Engineering, Support) to gather technical details and ensure content accuracy. Translate technical concepts into easy-to-understand content for diverse audiences. Contribute to product UI/UX copy to ensure a consistent, user-friendly experience. Keep documentation aligned with product changes in fast-moving release cycles. Create content for tutorials, knowledge base articles, and multimedia assets (videos, walkthroughs, etc.). Leverage Generative AI tools to streamline content development and enhance user experience. Participate in product planning meetings to identify and prioritize documentation needs. What You Bring 3 8 years of experience as a Technical Writer or Information Developer, ideally in a SaaS or enterprise software environment. Strong command of English with excellent writing, editing, and structuring skills. Proficiency using Generative AI tools for documentation and content automation. Experience with documentation tools such as Markdown, MadCap Flare, Confluence, Git, or similar. Ability to understand and explain complex software systems, APIs, or developer tools. A proactive mindset with strong organizational and collaboration skills. A degree in Engineering, Computer Science, or a related technical field. (Bonus) Familiarity with observability tools, monitoring platforms, or infrastructure tech. Life at VuNet We re a team of curious, driven, and passionate problem-solvers. At VuNet, you ll collaborate with deep-tech innovators, explore emerging technologies like Gen AI, and be part of something big a globally recognized platform built proudly in India. Your work will directly impact millions of users and some of the most mission-critical systems in the digital economy. Your Benefits Comprehensive health insurance for you, your dependents, and your parents. Mental wellness support and 1:1 counseling sessions. Transparent and inclusive culture focused on ownership and growth. Workspaces and tools equipped for next-gen technologies and innovation. Continuous learning through structured training and development programs.

Position: Manager Risk Containment Unit (RCU) Department: Prevention B2C Location: Pune Experience Required: 1 2 years Minimum Qualification: Graduate or Postgraduate (Any discipline) Job Overview: This position is with Bajaj Finance Ltd. We are seeking a sharp, detail-oriented professional to manage risk and fraud prevention for our Payments business, specifically focusing on our Acquiring QR portfolio. The role spans the full risk lifecycle from onboarding assessments to transaction and portfolio monitoring ensuring early fraud detection and swift risk mitigation. Key Responsibilities: Take complete ownership of risk and fraud management for the Acquiring QR business Conduct thorough onboarding risk checks, ongoing transaction monitoring, and portfolio surveillance Perform daily reviews of risk-triggered cases based on transaction patterns, business verifications, and merchant calls Update internal systems with actions taken and maintain accurate records Generate daily, weekly, and monthly reports highlighting trends, anomalies, and operational efficiency Collaborate with business, operations, and data teams to improve fraud controls and enhance process effectiveness Recommend improvements to risk mitigation strategies based on real-time data and fraud patterns Key Decision Areas: Assess merchant risk based on transaction behavior and documentation Make decisions regarding merchant deactivation/reactivation based on risk evaluations Major Challenges: Achieving 100% monitoring accuracy with zero tolerance for error Responding to fraud situations with agility and decisive action Continually optimizing the process for better risk containment and operational efficiency Required Qualifications & Skills: Education: Graduate or Postgraduate in any discipline; understanding of the payments business is a strong advantage Experience: 1 2 years of experience in risk operations, document verification, or calling roles within NBFCs or banks Proficiency in Advanced Excel for data analysis and reporting Familiarity with Salesforce (SFDC) is essential Strong analytical and decision-making skills Attention to detail and ability to handle high-pressure situations with composure Qualification : Graduate or Postgraduate (Any discipline)

Job Title: Associate Credit Card Operations Location: Bengaluru, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company transforming how banks and fintechs design and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the industry s first fully cloud-native and API-enabled banking stack. It integrates issuance, processing, lending, fraud & risk, and more into a single-vendor platform. With over 15 million cards issued globally, Zeta enables banks to deliver: Rich, digital-first experiences Hyper-personalized card programs Rapid deployment via web-based product configurators API-based innovation and scalability Intuitive, modern back-office systems Advanced regulatory and compliance tools We re trusted by major banks and fintechs globally and backed by investors like SoftBank and Mastercard, with a $1.5 billion valuation and a team of 1700+ employees, over 70% in R&D. About the Role Zeta is collaborating with HDFC Bank to manage and operate a modern credit card program built on the Zeta Platform. We are seeking dynamic professionals to join our Credit Card Business Operations Unit, supporting critical functions such as onboarding, dispute handling, reconciliation, and end-to-end lifecycle management of credit card customers. This is an exciting opportunity to be part of a growing, innovation-driven team that is reshaping banking operations. Key Responsibilities Operations Oversight: Monitor and resolve onboarding, delivery, and dispatch issues for new credit card customers. Dispute & Fraud Resolution: Handle fraud and dispute cases in compliance with process and regulatory timelines. Reconciliation & Settlement: Manage transaction settlement processes and ensure accurate reconciliation of accounts. Lifecycle Management: Oversee credit card lifecycle processes, including account maintenance, repayment tracking, credit balance refunds, and closures. Stakeholder Coordination: Collaborate with internal and external teams (e.g., product, engineering, bank partner) to resolve operational issues effectively and on time. Skills & Competencies Strong communication and interpersonal skills. Customer-first mindset with a proactive problem-solving approach. High level of accountability and attention to detail. Ability to manage time effectively in a fast-paced and dynamic environment. Qualifications & Experience Education: Graduate degree in any discipline. Experience: 1 5 years of relevant experience in Credit Card Operations, Customer Servicing, or Banking Operations. Prior exposure to onboarding, dispute management, settlements, and lifecycle operations in cards domain is highly preferred. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We encourage individuals from all backgrounds, communities, and identities to apply. Qualification : Graduate degree in any discipline.

DevOps Engineer Location: Bengaluru, India Experience: 3 - 5 Years Job Type: Full-time About VuNet VuNet is a deep-tech leader in Business Journey Observability, leveraging Big Data and Machine Learning to deliver end-to-end digital experience monitoring for major financial institutions. The platform monitors over 28 billion transactions monthly, powering top banks and enterprises in India and MEA. Work on cutting-edge observability technology Join a Series B funded, award-winning startup recognized by Gartner, Forbes, and NASSCOM Collaborate in a fast-paced, innovative environment focused on learning and growth Access to mental wellness support, health insurance (covering family), and career development programs Role Overview: DevOps Engineer Design, develop, and maintain VuSmartMaps deployments across on-premises, cloud, and hybrid environments Automate deployments using Infrastructure-as-Code (IaC) and CI/CD pipelines Manage cybersecurity assessments and remediations for deployments Collaborate with development teams to improve deployment processes and infrastructure support Publish VuSmartMaps in cloud marketplaces (AWS, Azure, GCP) Stay current on DevOps, CI/CD, infrastructure orchestration, cybersecurity, AI workflows, and big data technologies Key Responsibilities Develop and maintain IaC frameworks enabling flexible VuSmartMaps deployment Build and manage CI/CD pipelines using GitHub Actions, Jenkins Monitor infrastructure, conduct cybersecurity testing, and manage patching Improve deployment efficiency and customer experience Collaborate cross-functionally for seamless integration and rollout Must-Have Skills 3+ years building/managing CI/CD pipelines (GitHub Actions, Jenkins) Certified/experienced in Kubernetes, Docker, Terraform, Helm, YAML Hands-on experience with GitOps workflows Knowledge of web servers (Nginx, Django), identity providers (Active Directory, LDAP), load balancers (Traefik) Experience with databases (PostgreSQL, Elasticsearch, Hadoop stack) and secrets management (Key Vault) Familiarity with cloud services (AWS, Azure, GCP) across IaaS, PaaS, SaaS layers Strong Linux and scripting skills (Bash, Python) Excellent communication skills for cross-team collaboration Good-to-Have Skills Exposure to Red Hat OpenShift, VMware, Ansible, Chef, Puppet Familiarity with container orchestration tools (Podman, Docker Swarm, Nomad) Experience optimizing dockerized microservices and container images Benefits Comprehensive health insurance covering you and your family Mental health and 1:1 counseling support Learning culture focused on innovation and career growth Inclusive, transparent workplace culture Access to new Gen AI tools and integrated tech workspace Career development and skill enhancement programs

Golang Developer Location: Bengaluru, India Experience: 3 - 5 Years Job Type: Full-time About VuNet VuNet is a pioneer in Business Journey Observability, leveraging Big Data and Machine Learning to provide end-to-end visibility into customer journeys in financial services. Our platform monitors over 28 billion digital transactions monthly, impacting 300 million users, and powers major banks across India and MEA. Series B funded, recognized by Gartner, Forbes, and NASSCOM Work with cutting-edge observability technology in a fast-paced, innovative environment Collaborative, inclusive culture focused on learning, growth, and ownership Benefits include 100% health insurance (including dependents), mental wellness support, and career development programs Role Overview: Golang Developer You will develop and maintain backend microservices and APIs using Go, contributing to a scalable and robust product architecture. You will collaborate closely with the product and engineering teams, take ownership of deliverables, and help build features that differentiate VuNet s platform in the market. Key Responsibilities Develop backend services and RESTful APIs in Golang Work with product teams to design scalable and maintainable solutions Follow best practices: code reviews, unit testing, and coding standards Troubleshoot, debug, and optimize high-throughput distributed systems Collaborate in an agile startup environment, continuously learning and improving Mandatory Skills 3+ years of Golang development with deep understanding of concurrency and idioms Proficient in building REST APIs, microservices, gRPC, protobuf Experience with Docker, Kubernetes, Git, and CI/CD pipelines (GitLab CI, Jenkins) Familiarity with Kafka or NATS for messaging and streaming Knowledge of time-series/columnar databases (ClickHouse, Prometheus) Experience with metrics/logging/tracing tools (OpenTelemetry, Jaeger, ELK stack) Strong problem-solving and communication skills Good to Have Experience with Terraform, Ansible, Helm (IaC) Understanding Kubernetes and observability concepts (RED/USE metrics, SLOs, SLIs) Familiarity with PostgreSQL, Redis, Cassandra Background in observability, AIOps, or monitoring domains Agile and DevOps practices experience Benefits Comprehensive health insurance for you and family Mental wellness and 1:1 counseling Culture of innovation, growth, and ownership Access to next-gen AI and integrated technology workspace Supportive career growth and training programs

Digital Marketing Executive Location: Bengaluru, India Experience: 3 - 5 Years Job Type: Full-time About VuNet VuNet pioneers Business Journey Observability using Big Data and Machine Learning to revolutionize digital experiences in financial services. Monitoring over 28 billion transactions monthly and impacting 300 million users, VuNet powers major banks across India and MEA. Role Overview: Digital Marketing Executive You will develop and manage online marketing campaigns to boost brand visibility, drive website traffic, and generate leads via SEO, social media, email marketing, and paid ads. Your work will significantly impact VuNet s growth and market presence. Key Responsibilities Execute email marketing campaigns and nurture sequences using HubSpot or similar tools Create and edit engaging marketing content for social media, newsletters, landing pages, and collateral Support multi-channel campaigns and optimize performance continuously Manage and update social media channels including LinkedIn, YouTube, and Twitter Analyze campaign performance and lead metrics to improve outcomes Basic knowledge of On-Page, Affiliate, and Technical SEO is a plus What You Bring 2-3 years experience in B2B marketing, preferably in tech or SaaS Hands-on experience with marketing automation tools like HubSpot, Zoho, or Mailchimp Strong written communication skills for content creation Comfortable with analytics tools and performance dashboards Collaborative mindset with excellent multitasking skills 100% health insurance covering you and dependents Mental wellness and 1:1 counseling support Culture fostering innovation, growth, and ownership Inclusive and transparent workplace environment Access to new Gen AI and integrated technology workspace Career development with training programs to enhance skills

Senior Operations Analyst (KYC) Location: Bangalore Experience: 5+ Years Company: KredX About KredX Founded in 2015, KredX has evolved into a comprehensive financial solutions ecosystem. We are India's leading integrated supply chain finance provider, holding both RBI s TReDS license and IFSCA s ITFS license one of the few double-licensed entities in the country. Our flagship platforms include: DTX (Domestic Trade Exchange): RBI-licensed TReDS platform enabling MSME financing via invoice discounting. GTX (Global Trade Exchange): IFSCA-licensed platform facilitating cross-border trade finance. CMS (Cash Management Solutions): AI-driven finance automation streamlining financial operations globally. KredX powers businesses of all sizes with innovative, technology-driven financial solutions. Role Overview We are seeking a highly skilled and detail-oriented Senior KYC Analyst to lead the Know Your Customer (KYC) processes within our Operations team at DTX. This role is critical in ensuring full regulatory compliance while maintaining the integrity of our client relationships. You will drive enhancements in our KYC framework, conduct detailed risk assessments, and provide strategic direction on customer due diligence. Key Responsibilities Lead and manage the end-to-end KYC process, including customer identification, verification, risk assessment, and ongoing monitoring. Conduct in-depth investigations of customer backgrounds, transactions, and compliance to identify risks and suspicious activities. Develop, implement, and continuously improve KYC policies and procedures in line with regulatory requirements and industry best practices. Collaborate with compliance, legal, and operations teams to resolve KYC-related issues and streamline processes. Mentor and train junior analysts, fostering a culture of compliance, accuracy, and continuous improvement. Stay abreast of regulatory updates and emerging trends in financial services, adapting KYC strategies proactively. Required Qualifications & Experience Minimum 5 years experience in KYC, AML, or related compliance roles in financial services. At least 3 years experience working within a TReDS framework is preferred. Strong knowledge of KYC regulations, customer due diligence, and risk assessment methodologies. Proven analytical skills to evaluate complex data and generate actionable risk insights. Excellent communication skills, able to clearly present findings to varied stakeholders. Preferred Qualifications Experience using KYC software platforms such as Actimize, Amlify, or similar tools. Professional certifications like CAMS (Certified Anti-Money Laundering Specialist) or CFE (Certified Fraud Examiner). Familiarity with global financial regulations and international compliance adaptation. Technical Skills & Tools Proficiency in data analysis tools including SQL and advanced Excel functions for investigations and reporting. Experience with risk assessment frameworks related to KYC compliance. Understanding of regulatory reporting requirements and compliance tools.

Legal Associate Location: Bengaluru, India About the Team Rubrik s Legal Team is seeking a motivated and talented Legal Associate with a strong interest in corporate and compliance matters, eager to contribute in a fast-paced, dynamic in-house environment. Reporting to the Director of Corporate Legal, this role is based at our Bangalore office within a cutting-edge data security company (NYSE: RBRK). About the Role As a Legal Associate at Rubrik, you will play a key supporting role across various legal functions. You ll thrive in a fast-moving environment, assisting the legal team with corporate governance, compliance, and transaction-related matters, while helping to build scalable legal processes. What You ll Do Support corporate governance activities, including managing filings, board and shareholder matters, and equity-related projects. Assist with corporate transactions such as M&A, financings, and capital market deals. Help develop and maintain company-wide legal and compliance processes to ensure regulatory adherence. Organize and manage multiple corporate and compliance-related tasks and workflows. Implement and maintain legal technology platforms and tools, including artificial intelligence solutions. Experience You ll Need Law degree with a solid understanding of legal concepts and terminology. Prior experience at a reputable technology company is preferred. Excellent written and verbal communication skills. Highly organized with a keen eye for detail. Passionate about legal technology, data security, and AI advancements. Ability to collaborate effectively across teams and departments. Open to coaching and feedback, with a proactive, independent working style. Proficient in Microsoft Office and Google Workspace tools. Join Us in Securing the World's Data Rubrik (NYSE: RBRK) is on a mission to secure the world s data through Zero Trust Data Security . Powered by machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS applications, helping organizations ensure data integrity, availability, continuous risk monitoring, and swift recovery from cyberattacks and disruptions.

Staff Software Engineer Databases Location: Bengaluru, India Company: Databricks About Databricks Databricks is a leading data and AI company powering over 10,000 organizations globally, including half of the Fortune 500. Founded by the original creators of Apache Spark , Delta Lake, and MLflow, Databricks offers a unified platform for data, analytics, and AI, enabling enterprises to innovate with confidence. With its global presence and a growing Bengaluru team, Databricks is rapidly expanding. Role Overview As a Staff Software Engineer in Bengaluru, you ll work within Backend or Distributed Data Systems (DDS) teams to build scalable, reliable, and high-performance services powering Databricks data and AI platform. You will tackle challenges ranging from distributed systems and cloud storage to service architecture, workflow orchestration, and developer experience. Key Responsibilities Develop large-scale distributed backend services, including managing cloud storage backends like AWS S3 or Azure Blob Store. Build and maintain infrastructure that supports millions of cluster-hours per day. Contribute to key DDS projects such as Apache Spark , Delta Lake, and performance engineering. Design and implement high-performance, reliable, and scalable systems and client libraries. Collaborate cross-functionally to drive innovation in cloud-native data processing and storage. Qualifications BS or higher in Computer Science or related field. 10+ years of production software engineering experience in Python, Java, Scala, C++, or similar. Proven experience developing large-scale distributed systems from the ground up. Experience with SaaS platforms or Service-Oriented Architectures. Benefits & Culture Competitive benefits tailored to employees needs. Committed to fostering a diverse, inclusive, and equitable work environment. Diversity & Inclusion Statement Databricks ensures equal employment opportunities regardless of age, race, gender, ethnicity, disability, sexual orientation, veteran status, or other protected characteristics, striving for a welcoming and inclusive workplace. Qualification : BS or higher in Computer Science or related field.

Data Management Analyst Location: Bengaluru, Karnataka Team: Data Management About this Role This position is part of BlackRock s initiative to revolutionize private markets data and technology, complementing the Aladdin platform to deliver comprehensive investment solutions globally. The Data Management team is dedicated to ensuring that coverage of the alternative assets industry remains accurate, up to date, and comprehensive. As a Data Management Analyst, you will focus on processing and assuring the quality of public data. Reporting to the Data Lead, you will collaborate with a distributed team of specialists to research, analyze, and curate public data delivered to our clients. What You ll Do Acquire, update, and maintain high-quality alternative assets data using internal tools and software. Conduct thorough web-based research on firms, funds, and transaction activities in the alternative asset space. Update databases with key financial information, statistics, and analyses relied upon by clients. Participate in complex data projects involving data quality, process re-engineering, and workflow optimization. Develop domain expertise to enhance the quality and scope of data offerings. Collaborate with stakeholders across various business units to improve data product offerings. What You Bring Bachelor s degree or equivalent experience in Finance or a related field. Approximately 6 months of relevant experience. Strong interest in finance and knowledge of financial markets. Proficiency in English with excellent writing and interpersonal skills. Experience with Microsoft tools such as Excel, SharePoint, and Office 365. Benefits We offer a wide range of benefits designed to keep you energized, engaged, and supported, including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) so you can relax and recharge. Hybrid Work Model Our hybrid work model fosters collaboration and mentorship, supporting employee growth and flexibility. Employees typically work at least 4 days per week in the office with the option to work from home 1 day per week, ensuring a balance between teamwork and individual productivity. About BlackRock At BlackRock, our mission is to help more people achieve financial well-being. Our clients, and those they serve, rely on investments that support retirement, education, home ownership, and business ventures. These investments also strengthen the global economy by supporting businesses, financing infrastructure, and enabling innovation. We invest deeply in our employees, creating a welcoming and supportive environment with opportunities for development, networks, and benefits to help you thrive. Qualification : Bachelors degree or equivalent experience in Finance or a related field.

Job Description: Site Reliability Engineer - OCI Cloud Engineering Team Role: Site Reliability Engineer (SRE) Team: OCI OLTP (Online Transaction Processing) Location: Kiev Career Level: IC2 Experience: 5+ years Overview: Oracle Cloud Infrastructure s (OCI) OLTP organization is seeking a Site Reliability Engineer (SRE) to join our dynamic and fast-paced Cloud engineering team. The team is responsible for mission-critical distributed systems and cloud services, and we are looking for an engineer who is deeply interested in databases, distributed systems, and cloud services. If you thrive in an environment where innovation, problem-solving, and operational excellence intersect, this is an exciting opportunity for you! As a member of the SRE services, you will focus on Cloud Services, building deployments, operations, security vulnerability mitigation, and automation. You will be instrumental in fostering a culture of Site Reliability Engineering (SRE) within the team, and your work will directly contribute to ensuring the stability, performance, and reliability of Oracle s global cloud service infrastructure. This role requires someone who is adaptable, highly motivated, and capable of managing large-scale cloud environments with a focus on continuous improvement. Key Responsibilities: Cloud Service Operations & Reliability: Deploy, operate, and maintain large-scale cloud service products in a highly available, fault-tolerant, and scalable environment. Collaborate with internal teams to identify and mitigate cross-team issues that pose operational risks to cloud services. Focus on systems reliability and ensure the continuous availability of cloud services by automating tasks and eliminating manual interventions. Automation & Improvements: Automate operational tasks and improve service deployments, focusing on scaling, performance, and uptime. Contribute to CI/CD systems, ensuring seamless integration and continuous delivery for cloud-based services. Leverage automation tools such as Terraform, Grafana, and Bitbucket to streamline operations. Security & Incident Response: Mitigate security vulnerabilities within cloud services and ensure compliance with Oracle's security standards. Participate in on-call rotations to provide immediate troubleshooting support and ensure rapid issue resolution. Perform deep analysis of service performance and collaborate with team members to diagnose and resolve issues that affect service availability or performance. Collaborative Problem-Solving: Work closely with cross-functional teams, including development, database, networking, and storage experts, to ensure the reliability and performance of services. Identify systemic issues and potential risks, develop solutions, and ensure proper documentation and communication with stakeholders. Documentation & Knowledge Sharing: Contribute to documentation such as runbooks, operational guides, and troubleshooting manuals. Mentor junior engineers and share knowledge on best practices for site reliability engineering and cloud service operations. Continuous Learning: Stay up to date with new cloud technologies, trends, and best practices, and actively implement them in your day-to-day work. Technical and Professional Requirements: Cloud Services & Infrastructure: 5+ years of experience in SRE, DevOps, or Automation roles with a focus on large-scale infrastructure and cloud services. Hands-on experience with cloud platforms (e.g., OCI, AWS, Azure) and expertise in compute, database, networking, and storage services within cloud environments. Automation & Tooling: Proficiency with automation tools such as Terraform, Grafana, LumberJack, and Shepherd. Solid experience in using CI/CD tools and processes for cloud service deployments and operations. Scripting & Systems: Strong knowledge of scripting languages, particularly Python and Java. Familiarity with Linux systems, docker containers, virtualized infrastructure, and orchestration (e.g., Kubernetes). Performance & Troubleshooting: Excellent troubleshooting skills with a focus on performance, availability, reliability, and scalability of distributed systems. Experience in operating fault-tolerant, highly available, high-throughput distributed systems. Security & Incident Management: Familiarity with security practices and mitigating security vulnerabilities in cloud services. Proven ability to handle incident response and provide efficient troubleshooting during on-call rotations. Collaboration & Communication: Strong verbal and written communication skills, capable of working effectively with diverse teams across multiple geographies. Ability to work in a highly collaborative environment, driving operational excellence and customer satisfaction. Preferred Qualifications: Experience in operating and maintaining multi-tenant, cloud-based infrastructure with a focus on scalability and high availability. Familiarity with tools and platforms like Grafana, Prometheus, and other observability and monitoring tools. Experience in networking and storage technologies in a cloud environment. Joining OCI s OLTP team as an SRE gives you the opportunity to work with cutting-edge technologies and contribute to the operational excellence of Oracle s global cloud infrastructure. This is a chance to grow your skills in a highly dynamic environment and to solve complex problems that directly impact mission-critical cloud services. With a focus on automation, scalability, and high performance, you will be an essential part of a team that powers Oracle s leading cloud services. If you are an experienced engineer passionate about cloud technologies, automation, and ensuring the reliability of large-scale systems, we encourage you to apply and join us in this exciting journey!

Job Title: Technology Support II Location: Bengaluru, India Department: Corporate Technology Team, JPMorgan Chase Job Description As a Technology Support II within the Corporate Technology team at JPMorgan Chase, you will leverage best practices in software engineering to solve complex business problems and drive excellence in technology solutions. You will be responsible for working on small to medium projects independently and collaborating with cross-functional teams to enhance your understanding of business needs and relevant technologies. This role involves championing site reliability practices, applying your experience in Agile SDLC, and proficiency with development toolsets. You will have a solid understanding of application, data, and infrastructure architecture, and effectively use ETL software such as Ab Initio. Staying updated on industry trends, leveraging your knowledge of financial instruments, and fostering an innovative culture will be key to your success. You will apply your software skills in business analysis, development, maintenance, and improvement, all while collaborating within large teams to achieve the organization s goals. Key Responsibilities Site Reliability: Champion site reliability culture, providing technical influence across the team. Agile Practices: Apply your experience with Agile SDLC and proficiency with development tools. Application & Infrastructure Architecture: Demonstrate solid knowledge in application, data, and infrastructure architecture disciplines. ETL Software Usage: Utilize Ab Initio ETL software effectively to process and integrate data. Industry Awareness: Stay informed about technology trends and best practices across the industry. Financial Instrument Knowledge: Leverage knowledge of various financial instruments in your work. Innovation Culture: Foster an innovative culture, bringing passion and creativity to problem-solving. Software Skills Application: Apply your software skills in business analysis, development, maintenance, and improvement. Collaboration: Collaborate effectively in large teams to meet organizational goals. Independent Work: Work independently and take the initiative on tasks and projects. Required Qualifications, Capabilities, and Skills Training & Certification: Formal training or certification in application support concepts, with 2+ years of applied experience. Programming & Scripting: Experience in Python or similar programming languages. Automation Tools: Experience with automation tools such as Ansible, Autosys, or Control-M. Site Reliability Knowledge: Emerging knowledge of reliability, scalability, performance, security, and site reliability best practices. Monitoring & Alerting: Familiar with service level objective alerting and monitoring tools (e.g., Splunk, Datadog, Dynatrace). CI/CD Tools: Familiar with continuous integration and delivery tools such as Jenkins, GitLab, or Terraform. Automation with Terraform & Python: Emerging knowledge of Terraform and automation in Python. Containers & Orchestration: Emerging knowledge of containers and container orchestration tools (e.g., ECS, Kubernetes, Docker). Collaboration Skills: Strong communication and collaboration skills, with the ability to thrive in a fast-paced, dynamic environment. Preferred Qualifications Cloud Experience: Experience with cloud platforms (preferably AWS) and setting up infrastructure using Terraform. Platform Experience: Advantageous to have experience supporting applications on platforms such as Databricks, Snowflake, or AWS EMR. Virtualization & Cloud Architecture: Knowledge of virtualization, cloud architecture, and services for automated deployments. About JPMorgan Chase JPMorgan Chase is one of the oldest and most prominent financial institutions in the world. With over 200 years of history, we provide innovative financial solutions to millions of consumers, small businesses, and some of the world's largest corporate, institutional, and government clients. Our services span across investment banking, consumer banking, small business banking, commercial banking, financial transaction processing, and asset management. Join us and be part of a global leader in the financial services industry.

Job Title: Software Development Engineer - 2 Location: Bangalore (On-site; full-time) About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women s safety geo-tracking app into a globally recognized logistics optimization platform. Our technology has empowered enterprises such as Unilever and Nestl to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics. Job Overview: About the Role: As an Software Development Engineer -2, Backend Engineer at Locus, you will play a pivotal role in building robust, scalable, and high-performance backend systems. You will be at the forefront of designing solutions that can handle millions of transactions, ensuring reliability, security, and innovation across our products. Key Responsibilities: System Design: Architect scalable backend services and APIs, focusing on low-latency and high-throughput systems. Core Development: Build, test, and deploy features using Java, ensuring code quality and maintainability. Performance Optimization: Analyze and optimize application performance and scalability by addressing bottlenecks and implementing efficient algorithms. Database Management: Design, query, and maintain complex databases (relational and NoSQL), ensuring data consistency and availability. Integration: Collaborate with frontend and data teams to integrate backend services seamlessly. Ownership: Take end-to-end responsibility for assigned modules or features, from requirements gathering to production deployment and monitoring. Security: Implement robust security practices to safeguard systems and user data. Code Reviews: Conduct thorough peer reviews to maintain coding standards and share knowledge within the team. Mentorship: Guide junior engineers, fostering a culture of learning and innovation. Skills and Qualifications: Core Expertise: Proficiency in Java and frameworks like Spring Boot. Database Knowledge: Experience with MySQL, PostgreSQL, or similar, along with hands-on knowledge of NoSQL solutions like MongoDB or Cassandra. Cloud Experience: Familiarity with AWS, Azure, or GCP for deployment and infrastructure management. Tooling: Experience with CI/CD pipelines, version control systems (Git), and monitoring tools like Prometheus or Grafana. Problem-Solving: Strong analytical skills with a focus on algorithms, data structures, and system design. Collaboration: Ability to work closely with cross-functional teams and adapt to a fast-paced environment. Education: Bachelor's or Master s degree in Computer Science, Engineering, or a related field. Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution. We provide competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive both your growth and that of the organization. Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.

Technical Support Professional IBM CICS About CICS Welcome to CICS the world s leading application server software for IBM Z, processing an impressive 1.2 million transactions per second, equating to 100 billion transactions daily. Trusted by some of the largest financial institutions, including banks, insurance companies, and Fortune 500 companies, CICS powers critical transaction applications globally, helping businesses run efficiently and securely. Our team is a passionate, diverse, and highly skilled group of technical support professionals dedicated to providing top-tier support for IBM CICS clients worldwide. We are seeking a motivated individual with a strong technical background and a customer-first mindset to join our team and assist in delivering exceptional support to our global client base. Your Role and Responsibilities As a Technical Support Professional at IBM, you will be the first point of contact for clients experiencing software issues. Your primary responsibility is to provide expert technical support and troubleshooting assistance to ensure that client systems run smoothly. In this role, you will: Provide critical support for client transaction processing applications, ensuring smooth operations for some of the world s largest institutions. Work on high-impact projects, using advanced software development tools and techniques. Utilize your problem-solving expertise to diagnose and resolve technical issues related to CICS and mainframe systems. Collaborate with a global, multi-functional team, ensuring that our clients receive world-class service and that their software environments are running optimally. Technical Support at IBM is crucial to the success of our clients and helps maintain systems that drive key processes in finance, transportation, security, and beyond. Whether internally focused or working directly with clients, your contributions will make a measurable impact. Required Education Bachelor s Degree in Computer Science, Information Technology, or a related field. Preferred Education Master s Degree is a plus. Required Technical and Professional Expertise 3+ years of experience working on z/OS mainframe systems. 3+ years of experience with CICS system administration. Strong understanding of CICS architecture and the key components that make up CICS applications. Experience in upgrading or tailoring CICS systems to meet customer needs. Proficiency in at least one of the following programming languages: Assembler, PL/I, COBOL, or Java. Strong problem determination skills, including experience using CICS dump and trace diagnostics tools. Ability to take a leading role in Critical Situation resolution. Experience working in virtual, cross-functional teams and collaboration across different technical disciplines. Exceptional communication skills ability to explain complex technical issues to non-technical stakeholders and understand customer requirements. Ability to stay calm under pressure, work independently, and remain organized in high-stress situations. Preferred Technical and Professional Experience Experience with Customer Relationship Management (CRM) tools, such as Salesforce. Familiarity with debugging tools like IPCS and Fault Analyzer. Experience working with USS, TCP/IP, SMP/E, RACF, and VSAM. Exposure to IMS, DB2, WAS, SSL, MQ, and DevOps environments. As a member of IBM, you ll have the opportunity to be part of a culture that fosters innovation, professional growth, and collaboration. We value diversity and encourage employees to challenge the status quo while delivering impactful solutions to our clients. Join us, and together we ll continue to shape the future of transaction processing technology and client support. Qualification : Bachelors Degree in Computer Science, Information Technology, or a related field.

Job Title: Quality Analyst Outbound Retention Location: Bengaluru Job Summary The Quality Analyst is responsible for ensuring the quality of the outbound retention process. This role involves monitoring sales calls, analyzing performance data, and providing feedback to improve sales performance and customer satisfaction. You will work closely with the sales team to identify areas of improvement, develop training programs, and streamline processes to ensure continuous improvement in sales effectiveness. Key Responsibilities Quality Monitoring: Monitor and evaluate outbound sales calls to ensure adherence to company policies and quality standards. Conduct regular audits of sales processes and transactions to identify gaps and recommend corrective actions. Ensure all team members maintain high standards of sales practices and compliance. Data Analysis: Analyze sales data to identify trends, patterns, and areas for improvement in retention strategies. Prepare detailed reports on sales performance, call quality metrics, and overall team progress. Utilize data insights to provide actionable recommendations to management for performance improvement. Feedback and Training: Provide constructive feedback to sales representatives based on call evaluations and performance metrics. Develop and deliver training programs to improve sales techniques, product knowledge, and call handling. Assist in the creation and maintenance of training materials and quality guidelines for the sales team. Process Improvement: Collaborate with the sales team to streamline sales processes and improve overall efficiency. Implement best practices and continuous improvement initiatives to enhance sales effectiveness and retention rates. Stay updated on industry trends to keep the sales process competitive and aligned with current standards. Compliance and Documentation: Maintain accurate and up-to-date records of all quality assessments, feedback, and training sessions. Develop and update documentation related to quality standards, policies, and procedures to ensure consistency in the sales process. Qualifications Education: HSC or Graduate (Preferred). Experience: Experience in quality assurance, sales, or customer service is an advantage. Knowledge of quality monitoring tools, CRM software, and sales processes. Key Skills: Analytical Thinking: Ability to analyze and interpret sales data to identify trends and areas for improvement. Effective Communication: Strong interpersonal skills to provide clear and actionable feedback to sales representatives. Training and Coaching: Experience in developing and delivering training programs to improve team performance. Sales Process Knowledge: Understanding of sales techniques, customer retention strategies, and call handling processes. Time Management: Strong organizational skills to handle multiple tasks and prioritize effectively. Proficiency with Tools: Experience with CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).