Triggers Jobs in Pune

Salesforce Developer Location: Pune | Employment Type: Full-Time About Redaptive Redaptive helps large companies modernize infrastructure with no upfront capital through Infrastructure Monetization. Headquartered in Denver, we operate across 12,000+ sites globally, fostering a culture of sustainability, innovation, and operational excellence. Position Summary Redaptive is seeking an experienced Salesforce Developer to enhance and optimize our Salesforce ecosystem. This role involves building solutions across multiple clouds, integrating external systems, and leveraging AI and automation to drive business growth and operational efficiency. Key Responsibilities Salesforce Development & Configuration Design and maintain customizations using Apex, Lightning Web Components (LWC), and Aura Components. Build declarative solutions using Salesforce Flows, validation rules, and page layouts. Support diverse business processes across Sales, Service, and Experience Clouds. Integration & System Support Integrate Salesforce with external systems via REST/SOAP APIs or middleware. Manage version control and CI/CD activities using tools like Git and Copado. Maintain data quality, migration, and the integrity of the sharing and security model. Business Collaboration & Delivery Gather requirements and deliver solutions in an Agile/Scrum environment using Jira. Conduct code reviews and ensure rigorous unit test coverage and quality assurance. Stay current with emerging Salesforce features, including Einstein AI and advanced automation. Required Skills & Qualifications Experience: 5+ years of Salesforce development (Apex, LWC, SOQL/SOSL, Triggers). Architecture: Deep understanding of Salesforce architecture and governor limits. DevOps: Familiarity with Git, Copado, and sandbox management. Certification: Salesforce Platform Developer I is required. Education: Bachelor s degree in Computer Science, IT, or a related technical field. Preferred Skills Certifications: Platform Developer II and JavaScript Developer I. Cloud Expertise: Experience with CPQ, Data Cloud, or Einstein Analytics. Middleware: Knowledge of MuleSoft or Workato. Perks & Benefits Financial: Competitive pay, performance bonuses, and equity participation. Flexibility: Hybrid work model and generous paid time off. Wellbeing: Comprehensive health insurance and Employee Assistance Program. Redaptive Extras: Creative workspaces and snack-stocked pantries. Qualification : Bachelors degree in Computer Science, IT, or a related technical field

Job Title: Database Administrator Location: Pune About Anchanto At Anchanto, we are enabling simpler, faster, and scalable eCommerce operations through our innovative and intelligent SaaS platforms. Our mission is to transform the way businesses conduct eCommerce, making backend operations more efficient for companies of all sizes. With a headquarters in Singapore, a global product engineering center in Pune, India, and a strong local presence in the countries we serve, Anchanto continues to grow rapidly, serving over 300 customers worldwide. As part of our expanding engineering team, we are seeking an experienced Database Administrator (DBA) to help us manage, optimize, and scale our database infrastructure. If you re passionate about database solutions and eager to work with cutting-edge technology in a fast-growing product company, we want to hear from you! Role Overview As a Database Administrator, you will be responsible for developing, managing, and optimizing database solutions to support our growing eCommerce platforms. Your expertise will ensure the high performance, availability, and security of our databases, including MySQL, Postgres, and potentially NoSQL databases. You will work closely with development teams to understand their needs and provide optimal database solutions, from design to performance tuning and high-availability configurations. Key Responsibilities Develop and design database solutions: Define the database physical structure and functional capabilities, ensuring they align with system requirements and security protocols. Database performance management: Configure and manage AWS RDS services, monitor database health, troubleshoot issues, and take corrective action as needed. Troubleshoot and resolve database issues: Act quickly to resolve database outages, errors, or performance issues, including providing after-hours and weekend support when necessary. Proactively monitor DB performance: Set up and configure monitoring tools to help detect potential risks and performance bottlenecks before they impact operations. Optimize database performance: Recommend and implement strategies for hardware upgrades, query optimization, indexing improvements, and server configuration adjustments to boost performance. Collaborate with development teams: Work closely with engineers to understand their database needs and design the most efficient and scalable database solutions. Ensure high availability and disaster recovery: Configure databases for high availability, clustering, and cloud deployment to maintain uptime and data redundancy. Administer database best practices: Own the database backup, restore, and retrieval processes, ensuring that all procedures adhere to best practices and compliance standards. Learning and adopting new technologies: Stay up to date with database technologies, including MySQL, Postgres, and NoSQL databases, and apply knowledge to improve solutions across the platform. What You ll Bring At least 5 years of hands-on experience as a DBA, with strong expertise in database administration, including backup management, performance monitoring, and tuning. Experience with MySQL and/or Postgres: Strong command over these relational databases, including managing stored procedures, triggers, indexes, and optimizing SQL queries for performance. AWS RDS experience: Proficiency in configuring and managing AWS RDS services, with an understanding of cloud-based database management. Strong knowledge of database design: Excellent understanding of data modeling and database schema design, with hands-on expertise in optimizing DB architecture for scalability and performance. Proven expertise in database tuning and performance optimization: Demonstrated ability to troubleshoot and optimize database performance for high-volume transactional systems. Experience with NoSQL databases: Exposure to NoSQL technologies such as MongoDB or Cassandra is a plus, as you may be involved in integrating such systems in the future. Bonus: Experience with Data Warehouse or BI (Business Intelligence) systems is a plus. Bonus: Prior experience in building high-performance e-commerce software is highly desirable. Strong communication and collaboration skills: Ability to work cross-functionally with development, DevOps, and other teams to ensure database solutions meet the needs of the business. Innovative & Fast-Growing Company: Join a dynamic, fast-growing SaaS company that is revolutionizing eCommerce operations for businesses worldwide. Cutting-Edge Technology: Work with modern database technologies, cloud platforms, and AI-powered solutions in an agile and collaborative environment. Career Growth: At Anchanto, we prioritize learning and development, offering a strong career path for those passionate about technology and growth. Work-Life Balance: We believe in a healthy work-life balance and offer flexible working hours and a supportive environment. Global Impact: Your work will impact hundreds of businesses globally, enhancing the performance and efficiency of their eCommerce platforms. If you're an experienced DBA looking for an exciting new challenge with a fast-growing product company, Anchanto could be the perfect place for you. Apply now to join our team and contribute to the next generation of eCommerce technology!

Job Title: Salesforce Developer Experience: 2 - 5 years Location: Kharadi, Pune Role & Responsibilities Design, develop, test, and deploy customized Salesforce solutions to address business requirements. Develop and maintain Salesforce applications using Apex, Visualforce, Lightning Components (Aura & Lightning Web Components - LWC), and Salesforce APIs. Customize and configure Salesforce objects, fields, workflows, process builder, validation rules, and automation processes. Integrate Salesforce with third-party applications and services via REST and SOAP APIs. Implement automation solutions leveraging Salesforce Flows, Triggers, and other declarative tools. Optimize existing Salesforce applications for improved performance, scalability, and user experience. Collaborate with business analysts, stakeholders, and cross-functional teams to gather and translate business needs into technical solutions. Ensure platform security, compliance, and adherence to Salesforce best practices. Troubleshoot and resolve technical issues within Salesforce environments promptly. Stay current with Salesforce platform updates, new features, and industry best practices. Required Skills & Qualifications 2 to 5 years of hands-on Salesforce development experience. Proficient in Apex, Visualforce, Lightning Web Components (LWC), and Aura Components. Strong understanding of Salesforce Object Model, SOQL, SOSL, and Governor Limits. Experience with Salesforce automation tools including Workflows, Process Builder, Flow, and Approval Processes. Hands-on experience with Salesforce integrations using REST/SOAP APIs, Web Services, and middleware like MuleSoft is a plus. Familiarity with Salesforce security models, including Profiles, Permission Sets, and Sharing Rules. Experience with CI/CD pipelines and version control tools such as Git, Bitbucket, Jenkins for Salesforce development. Knowledge of Agile methodologies and tools like Jira or Trello. Salesforce Developer certifications (PD1, PD2) are advantageous. Strong analytical, problem-solving, and communication skills.

Lead Salesforce Engineer Location: Pune About Rapid7 Rapid7 is a publicly traded cybersecurity company headquartered in Boston, MA, with 17 offices around the world. As we expand our global footprint into India, we are excited to grow our internal Application Engineering team. As a Salesforce Engineer, you will work alongside a global team to deliver best-in-class Salesforce solutions that meet business needs and optimize user experiences. You will have hands-on experience with Sales Cloud, Service Cloud, Experience Cloud, and CPQ, and you ll be proficient in both declarative configurations and advanced Apex coding. This is a unique opportunity to be one of the first hires for Rapid7 in India as we support our growth strategy in a culture that encourages innovation and continuous learning. About the Role As a Salesforce Engineer, you will design, develop, and support Salesforce solutions on Sales and Service Clouds. Working closely with other Salesforce team members, application owners, IT departments, and business stakeholders, you will deliver solutions that meet both technical and business requirements. Key Responsibilities Salesforce Administration: Manage and configure Salesforce environments, including Sales Cloud, Service Cloud, and Experience Cloud. Oversee system health, user permissions, profiles, workflows, and security settings. Implement and maintain changes using declarative tools such as Process Builder, Flow, and Validation Rules. Apex Development: Write and maintain Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWC). Collaborate with senior developers and architects to design scalable solutions. Troubleshoot, optimize, and debug Apex code to ensure performance and stability. Unit Testing: Develop and maintain unit tests for custom Apex code, ensuring test coverage aligns with Salesforce best practices. Conduct comprehensive testing of code changes and strive for zero defects while optimizing test performance. CPQ (Configure, Price, Quote): Configure and manage Salesforce CPQ features, including price books, quote templates, products, and pricing rules. Troubleshoot CPQ-related issues and provide support for streamlining the quoting process. Collaboration and Support: Work with business analysts and other team members to gather requirements and deliver solutions. Maintain comprehensive documentation for configurations, workflows, code, and other technical solutions. Release Management: Utilize Gearset for deployment and release management, ensuring smooth Salesforce code and configuration deployments across multiple environments. Plan, execute, and document deployment processes, ensuring error-free releases through automated validation and rollback strategies. Jira Integration and Task Management: Use Jira for task management, project tracking, and collaborating on development sprints. SOX Controls & Change Management: Adhere to SOX controls to ensure compliance with IT regulations and auditing standards. Follow change management policies and procedures for implementing configurations, scripts, and integrations, ensuring all changes are properly tested, documented, and approved. Skills and Qualifications Experience & Certifications 8+ years of hands-on experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and CPQ. Salesforce Certifications (ADM 201, ADM 211, Platform Developer I and II) are highly desirable. Strong experience with Salesforce integrations, APIs, and external systems. Experience using Jira for task and project management in an Agile environment. Hands-on experience with Gearset for deployment and release management in Salesforce. Technical Skills Expertise in Apex, Visualforce, Lightning Web Components (LWC), SOQL, and SOSL. Strong knowledge of Salesforce CPQ features and pricing rule configuration. Ability to write efficient, scalable unit tests for custom Apex code. Familiarity with Git and version control practices. Soft Skills & Attributes Strong analytical and problem-solving skills. Excellent communication skills, with the ability to work remotely with a global team. Detail-oriented with the ability to manage multiple tasks concurrently. Preferred Qualifications Experience working with global teams, especially in an Agile framework. Knowledge of Salesforce integrations (e.g., REST, SOAP APIs) and third-party tool integrations. Experience with Salesforce Data Loader, Change Sets, and Salesforce DX. Security and Compliance At Rapid7, we prioritize security and privacy. All employees are expected to adhere to the highest standards of security, ensuring the protection of sensitive information and compliance with applicable regulations.

Salesforce Developer Pune (Kalyani Nagar) Location: Pune Kalyani Nagar (Hybrid: 4 Days/Week) Experience: 4+ Years Start Date: Immediate Salary: Best in Industry Employment Type: Full-Time Education: Bachelor s Degree (Preferred in Computer Science or IT) About the Role: We are looking for an experienced and passionate Salesforce Developer to join our growing team in Pune. This role involves working on Salesforce Sales Cloud, Lightning Web Components (LWC), Apex, and a wide range of Salesforce CRM customization and integration projects. You will be responsible for delivering high-quality, scalable Salesforce solutions that meet business objectives. Key Responsibilities: Design, develop, and deploy custom Salesforce solutions using Apex, Visualforce, Lightning Web Components, and Salesforce APIs. Create and maintain technical design documents based on business requirements. Collaborate with cross-functional teams including architecture, platform engineering, implementation partners, and third-party vendors. Follow Salesforce development best practices for integration, code quality, and scalability. Ensure on-time delivery of tasks with high quality and adherence to coding standards. Develop and manage custom applications, workflows, triggers, flows, and process builders within Salesforce. Identify and recommend solutions to enhance business processes using Salesforce tools. Lead and support release management processes, including change management and code deployment. Continuously research new Salesforce features and capabilities to improve productivity. Required Skills & Qualifications: Minimum 4 years of hands-on experience as a Salesforce Developer. Strong knowledge of Salesforce architecture, APIs, and data models. Expertise in Apex classes, triggers, batch jobs, queueable Apex, and asynchronous processes. Proficiency in Visualforce, Lightning Components, and Lightning Web Components (LWC). Experience with Sales Cloud, Service Cloud, and Community Cloud. Familiarity with Salesforce data tools like Apex Data Loader and third-party integrations. Demonstrated experience in integrating Salesforce with external systems (real-time, batch, sync/async). Solid understanding of relational databases and enterprise integration patterns. Excellent communication skills and ability to interact effectively with both business users and technical teams. Strong analytical and problem-solving skills with keen attention to detail. Preferred Certifications: Salesforce Platform Developer I (PD1) Salesforce Platform Developer II (PD2) Salesforce Sales Cloud Consultant Join a fast-growing tech company with exciting Salesforce projects. Hybrid work environment in Pune (Kalyani Nagar). Work on cutting-edge Salesforce technologies and enterprise-level integrations. Opportunity to grow professionally in a collaborative and supportive environment. Apply Now to take your Salesforce career to the next level with us. Qualification : Bachelors Degree

.NET Core + React Developer Pune Location: Pune Experience: 5 to 7 Years Start Date: Immediate Salary: Best in Industry Qualification: Bachelor s or Master s Degree in Computer Science, IT, or Computer Applications Work Timings: 8:30 AM to 5:30 PM IST / 9 AM to 6 PM IST Job Summary: We are seeking an experienced .NET Core + React Developer with strong expertise in Azure cloud services and serverless architecture. The ideal candidate will be proficient in developing scalable microservices, deploying Azure functions, and building responsive front-end applications using ReactJS. This role requires excellent communication skills and availability to support critical production releases. Key Responsibilities: Develop and maintain backend services using .NET Core (version 5/6 and above). Build dynamic, responsive user interfaces with ReactJS. Deploy and manage Azure Functions including Triggers, Service Bus, Table Storage, Blob Storage, and Queues. Design and develop microservices and serverless architectures on Azure. Write clean, maintainable code and comprehensive unit tests. Collaborate effectively as both a team member and an individual contributor. Communicate clearly with clients, stakeholders, and team members. Be available during production release days to promptly address any issues raised by QA. Mandatory Skills: Strong hands-on experience with .NET Core 5/6+. Proficient in ReactJS development. Extensive experience with Azure cloud services and Azure Functions deployment. Good understanding of microservices architecture and Azure serverless solutions. Solid knowledge of HTML5, CSS3, JavaScript, and TypeScript. Experience writing unit test cases. Excellent analytical, logical thinking, and communication skills. Good to Have: Familiarity with Dialog Flow CX. Knowledge of ARM Templates for infrastructure as code. Experience working with CI/CD pipelines. Additional Information: Candidate must be available from 9 AM to 6 PM IST, with early availability at 8 AM for calls with onshore teams. On production release days, availability to address any bugs or issues promptly is essential. Remote presence is acceptable but responsiveness is mandatory. Laptop with minimum specs (i7 2.4 GHz, 16 GB RAM, 500 GB HDD/512 GB SSD, Windows 10) should be provided by the agency or arranged by the candidate. Apply now to join a fast-growing team and work on exciting cloud-native applications using .NET Core, React, and Azure in Pune! Qualification : Bachelors or Masters Degree in Computer Science, IT, or Computer Applications

Join Entrata: Lead the Charge in Transforming Property Management Software Position: Product Owner Location: Pune, India About Entrata Since 2003, Entrata has been at the forefront of revolutionizing property management. What began as a group of visionary college students changing the way rent is paid online has grown into a global leader in the industry. Our award-winning software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, and we continue to reshape the landscape of property management worldwide. With over 2200+ team members across the globe, from Utah to Texas to India, Entrata blends the energy of a startup with the stability of an established leader. Our values of innovation, transparency, and teamwork drive everything we do. If you re looking for an opportunity to make a tangible impact in an exciting industry, Entrata is the place for you. Position Overview: Product Owner Entrata is seeking a Product Owner to drive the development and delivery of innovative product features that will enhance the customer experience, streamline logistics processes, and optimize delivery operations. As a core member of our product team, you ll work closely with cross-functional teams, including UX designers, software architects, and developers, to deliver top-notch software solutions. If you re passionate about making a difference and have a background in product ownership or business analysis in a software environment, this role is for you. What You ll Do: Shape the Product Roadmap: You will develop and execute the product roadmap for delivery-related features, ensuring alignment with business objectives and customer needs. Manage Backlogs & Prioritize: Define and prioritize product requirements, user stories, and acceptance criteria. Organize and maintain the product and team backlogs to keep the development teams on track. Collaborate Across Teams: Work with stakeholders across development, customer success, and UX teams to ensure smooth communication and timely product delivery. Translate User Needs into Features: Connect with different user personas, understand their tasks, and work closely with the UX teams to capture their requirements. Drive Product Evolution: Study competing products and features, identify industry trends, and inform product development based on your findings. Oversee Product Lifecycle: Manage the development, testing, and release of product features, ensuring that quality is maintained and deadlines are met. Continuous Improvement: Analyze product performance metrics and gather customer feedback to continuously iterate on and improve product features. Act as the Subject Matter Expert: Provide expert guidance on delivery operations to internal teams and clients, supporting them with insights and best practices. Stay Ahead of the Curve: Stay updated on industry best practices and technological advancements in delivery management to ensure Entrata s products remain cutting-edge. What You Bring: Education & Experience: A Bachelor s degree in Computer Science, Engineering, or a related field. You bring 3+ years of experience in product management or a related role, preferably in the software industry. Agile Expertise: You are familiar with agile development methodologies and tools (such as Jira), and you can apply them to optimize delivery processes. Clear Communication: You excel in written and verbal communication, with the ability to translate complex requirements into actionable plans and articulate them clearly to stakeholders. Analytical & Problem-Solving Skills: You have a strong ability to analyze data and solve problems, ensuring that product features meet the highest standards of quality. Collaboration Skills: Your ability to work with cross-functional teams is unmatched. You understand how to leverage the collective expertise to deliver exceptional results. Nice to Have: SaaS Experience: Experience working in the SaaS industry or with property management software is a plus. Certifications: You hold relevant certifications like CBAP, SAFe for PO, or Design Thinking for Product Management. SQL Knowledge: Familiarity with optimizing SQL queries and understanding database triggers is an advantage. Data Tools Proficiency: Experience with product analytics and data visualization tools like Amplitude, Tableau, or Power BI. Property Management Insight: Any experience or understanding of the property management industry will help you hit the ground running. Career Growth: Entrata fosters a Be valued, Create value culture, empowering you to grow both personally and professionally. Health & Wellness: Choose from world-class medical, dental, vision insurance, plus life assistance programs to keep you and your family covered. Work-Life Balance: Enjoy generous time off to recharge and prioritize your well-being. Financial Stability: Take advantage of RSUs, ESPP, retirement plans, and more to secure your future. Collaborative Culture: We believe in the power of teamwork and diversity. At Entrata, we encourage innovative thinking, personal development, and mutual respect. Entrata isn t just a place to work it s a place to grow, to innovate, and to help shape the future of property management. If you're ready to join a dynamic team that s making a difference on a global scale, we d love to hear from you. Qualification : Bachelors degree in computer science, engineering, or a related field.

Job Summary: We are looking for SQL Developer to join our development team. SQL Developer will participate in the design database and tables, implementation, automation, optimization SQL query etc of MySQL infrastructure and operations. Key Responsibilities: Analyze queries and optimize with performance, result. Manage the MySQL database in Linux and Windows. Create a Database table and normalize the database into small tables by applying rules of Normalization, defined Check Constraint and applied Business Rules. Well versed with the DDL and DML statements. Write and optimize in-application SQL statements. Creating and maintaining complex stored procedures, Extended System SP, Triggers, views, Tables, user defined functions. Create indexes and analyze its role for optimizations. Develop Dynamic search queries and results with manipulated data. Ensure performance, security, and availability of databases. Prepare documentations and specifications for Database. Good experience of IT industry with strong understanding of database structures, theories, principles, and practices. Good to have experience in MySQL Database. Deliver top-notch support for all of the MySQL functionality, scalability, availability, performance and reliability for both in-house and cloud deployments. Designing, modelling, developing and supporting Database Management Systems (DBMS). Work with developers to design and optimize SQL queries and schema to participate in application deployments. Create and modify queries, stored procedures and scripts inside of MySQL. Analyzing data requirements, data dictionaries, application and processing architectures, and database schema(s). Then design, develop, amend, optimize, and certify database schema(s) to meet system requirements. Coordinating day-to-day management, support, and troubleshooting activities of the team. Provide database administration support, oversee environment management, monitor database health, resource planning, perform database upgrades and patching, backup/recovery, and make recommendations regarding enhancements and/or improvements. Gather, analyze, and normalize relevant information related to and from business processes, functions, and operations to evaluate data credibility and determine relevance and meaning. Perform duties associated with data stewardship, data security, data integration, and data standards. Database mirroring and replications. Develop and manage daily operational procedures. Contribute to database planning efforts such as disaster recovery design, tool selection, warehousing and scaling initiatives Baseline activities include project management, development of best practices, repeatable procedures for deploying databases, day-to-day operational activities (break/fix, space management, and backup/recovery and database replication setup/management). Create automated processes related to database administration, space management, security, monitoring, and performance. Adhere to all required PCI/SDLC procedures, Ensuring database systems procedures adhere to regulatory requirements. Perform installation, upgrades, and patching of database software. Good interpersonal, written, and oral communication skills. Ability to present ideas in user-friendly language. Self-motivated and directed, with keen attention to detail. Able to prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Skills: 2+ years in SQL Developer with MySQL Database. Knowledge and experience of MySQL joins, views, indexes, stored procedures, cursors and triggers with a proven track record. Knowledge and experience in managing relational databases. Solid functional experience in Linux and windows. Experience with database performance tuning and capacity planning. Good scripting ability and working knowledge of Shell Scripts. Strong organization, interpersonal, and team-leading skills. Strong multi-tasking abilities, ability to work under pressure, and make priority decisions. Pro-active, dedicated, committed and responsible.

Job Summary: We are looking for a .Net Developer with having a good knowledge of .Net, C#, WinForm, WPF... etc to join our Engineering Department. Minimum Studies: B.E. / B.Tech. , MCA or MSC or equivalent Key Responsibilities: Ability to communicate in a precise and effective manner (verbal and written in English). Use professional concepts and company policies and procedures to solve a wide range of complex problems in creative and effective ways. Willingness to learn and accept new challenges in Software Development. Ability to reference and understand system and application documentation without assistance from others. Ability to work independently. Communicate with Team lead or colleagues for queries/clarification. Being a team player that can deliver in a high pressure and high demanding environment. Ensure code developed meets the requirements. Develop and deliver quality code adhering to the standards and guidelines. Good to have knowledge of Design Patterns, OOD principles and methods. Must be able to design custom control and complex user interface using Winform, WPF. Participate in application design sessions and provide valuable insights. Ability to design, develop and maintain software on .Net platform. Should have good knowledge of project life cycles, large project experience. Component Coding/Unit Testing/Debugging. Understanding of various SDLC process including Agile Development and Waterfall. Must be able to assist in design and development reviews. Technical Skills: Object Oriented Programming (OOP). Very good knowledge of the .Net Framework and the Core Libraries. Experience with Visual Studio 2010/2013/2015. Experience in C#, WinForm, WPF. Experience in design complex UI in WPF, WinForms. Experience in WCF, Windows Services, Web Services. Design patterns, MVVM Presentation pattern. Good to have knowledge of SQL for MySQL, Complex Query, Stored Procedures, Triggers. Good to have Knowledge of Test Driven Development (TDD) using NUnit. Qualification : B.E. / B.Tech. ,MCA or MSC or equivalent

About HSBC If you re looking for a career that helps you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, operating in 64 countries and territories. We aim to be where growth is, enabling businesses to thrive, economies to prosper, and helping people fulfill their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist. Role: Lead Consultant Specialist Key Responsibilities: Incident Management: Ensure the 24/7 availability of critical enterprise applications. Work with Digital, Non-Digital teams, and third parties to identify, classify, and prioritize production incidents. Root Cause Analysis: Collaborate with technical teams to ensure that the root cause of incidents is found as a priority. Ensure actions are documented, assigned, and tracked to meet Service Level Agreements (SLAs). Documentation & Reviews: Document incident and problem management reviews, ensuring all interested parties are invited to incident retrospectives. Oversee the daily management of the incident and problem ticket queues to ensure all open and aging tickets are being worked. Complex Problem Management: Oversee complex problem cases and associated actions, ensuring teams are progressing and collaborating at all times. Ensure problem resolutions are implemented through the appropriate change management policy. Trend Analysis & Action: Identify trends and patterns of incidents and trigger reviews with technical teams. Validate that problems have been documented correctly and contain accurate information. Conduct quality checks on outage records to ensure accurate impact recording. Process Improvement: Ensure the problem management process incorporates new errors into the Known Error Knowledge Base (KB). Produce regular and ad-hoc problem and incident management reports within agreed timescales. Collaboration & Promotion: Coordinate and promote the effective functioning of problem management activities across Digital Support teams and other connected teams. Incident Ticket Management: Ensure incident and problem tickets are up-to-date, working across Digital teams for efficient ticket management. Technology Modernization: Drive technology modernization initiatives and conduct Release Readiness and Milestone Reviews. Requirements: To be successful in this role, you should meet the following requirements: Experience: A decade of experience as an IT Incident Manager or IT Service Manager with excellent problem-solving skills and the ability to collaborate with technical teams. ITIL Knowledge: Advantageous knowledge of ITIL, with ITIL certification being preferred. Experience in Agile & DevOps: Experience of working in Agile environments and familiarity with DevOps practices. Service Desk Tools: Proficiency with service desk tools such as Jira Service Desk, Global Service Desk, and ServiceNow. ITSM Processes: Strong understanding of ITSM processes and participation in CAB meetings to discuss release scope and/or roadblocks. Communication Skills: Excellent written and verbal communication skills. Monitoring & Tooling: Familiarity with tooling for application monitoring using AppDynamics and logging setup using Splunk. Incident & Problem Management Approaches: Proficient in incident and problem management approaches (e.g., Pareto analysis, Ishikawa diagrams, brainstorming). Microservices Architecture: Experience with applications using microservice architecture will be an added advantage. On-Call Availability: Willingness to be on-call to provide impact information for the services. If you're ready to take your career to the next level with HSBC, we encourage you to apply.