Troubleshooting Guides Jobs in Bengaluru

Senior QA Engineer - AI-Powered Observability Platform Location: Bengaluru Experience: 6 10 years About VuNet VuNet is at the forefront of Business Journey Observability, revolutionizing the financial services industry with Big Data and Machine Learning. Our deep-tech platform provides comprehensive visibility into customer journeys, enabling proactive issue resolution, operational resilience, and superior user experiences. We monitor over 28 billion digital transactions monthly, serving 300 million users globally, and we re powering some of the largest banks and financial institutions in India and MEA. VuNet is Series B funded, part of NASSCOM s DeepTech Club, and recognized by analysts like Gartner and Omdia. Your Role: Senior QA Engineer - AI-Powered Observability Platform As a Senior QA Engineer at VuNet, you ll play a crucial role in ensuring the quality and reliability of our VuSmartMaps Observability Platform. You ll lead the design and implementation of cutting-edge test automation, performance validation, and reliability frameworks across distributed systems that handle billions of telemetry events. Working closely with development, operations, and QA teams, you will drive quality across the entire platform and play a key role in ensuring that our systems are scalable, resilient, and performant. Roles & Responsibilities Quality Strategy Ownership: Own the end-to-end quality strategy for observability platform components (metrics, logs, tracing, alerting, dashboards, MLOps). Automated Testing: Build and maintain automated test suites for data pipelines, APIs, and integration flows involving tools like Prometheus, Grafana, Loki, Elastic, and OpenTelemetry. Performance Validation: Design and execute tests to validate high-throughput, distributed systems under real-world load conditions, ensuring performance benchmarks are met. Test Frameworks Development: Develop and maintain test frameworks and tools using Python, Go, Bash, pytest, k6, Playwright, and others. System Reliability & Alerting: Define and implement test coverage for system reliability, alerting accuracy, and visualization correctness. Collaboration: Partner with developers, SREs, and DevOps teams to shift quality left in the development lifecycle, contributing to CI/CD pipelines and automation workflows using GitOps tools. Automation Integration: Integrate automated test suites into smoke, functional, and regression pipelines using Jenkins, Spinnaker, and other CI/CD tools. Mentorship: Mentor junior QA engineers, establish best practices, and ensure consistency in the QA discipline across the team. What You Bring Mandatory Skills: Experience: Minimum 6+ years in software quality engineering, with a focus on automated testing, performance, and reliability. Scripting/Programming: Proficiency in at least one scripting or programming language (JavaScript, Python, Go). CI/CD Systems: Experience with CI/CD systems such as GitHub Actions, Jenkins, or ArgoCD. Debugging Skills: Excellent debugging skills and the ability to analyze code quality and system performance. Distributed Systems Knowledge: Familiarity with Kafka, Kafka Streams, ClickHouse DB, and distributed systems. Kubernetes & Microservices: Strong experience testing Kubernetes-native systems, Helm deployments, and microservices. Observability Tools: Knowledge of observability tools like Prometheus, Grafana, Elastic Stack, OpenTelemetry, Loki, or Jaeger. Tooling & Deployment: Proficiency in Jenkins, Spinnaker, GitOps, Kubernetes, and Docker. Testing Experience: Hands-on experience in various types of testing (functional, performance, load, etc.) and knowledge of testing tools. Documentation Skills: Ability to create clear documentation (e.g., release notes, troubleshooting guides, and migration guides). Nice-to-Have Skills: Performance Testing: Experience designing and executing performance and load testing for high-traffic applications. Web Services & Systems Design: Understanding of web services and distributed systems architecture. Cross-Functional Communication: Excellent communication skills with the ability to coordinate across multiple teams. Life at VuNet: At VuNet, we re building a world-class observability platform proudly Made in India and we re just getting started. Join a passionate team of problem-solvers who love tackling complex challenges and stay ahead of the curve with technologies like Gen AI. We offer an environment where collaboration, innovation, and learning are at the core of everything we do. You ll have the opportunity to work on cutting-edge technologies and make a real impact on a product that powers leading banks and financial institutions globally. Benefits: Comprehensive health insurance coverage for you, your parents, and dependents. Mental wellness support and 1:1 counseling. A learning culture that promotes growth, innovation, and ownership. Transparent, inclusive, and high-trust workplace culture. Exposure to Gen AI and integrated technology workspaces. Support for career development with various training programs to enhance your skills and expertise.

Application Engineer Location: Bangalore Department: Engineering / Customer Success Role Summary Fracktal Works is seeking an enthusiastic and technically skilled Application Engineer to join our team in Bangalore. In this customer-facing role, you will be responsible for supporting clients with technical challenges, conducting training, evaluating applications, and collaborating across teams to advance the use of 3D printing technology. Your work will play a key role in driving innovation, improving customer experience, and enabling the successful adoption of additive manufacturing solutions. Key Responsibilities Provide hands-on technical support to customers, resolving issues related to 3D printing hardware, software, and processes. Collaborate with the sales and engineering teams to develop new 3D printing applications and tailor solutions to client needs. Deliver customer training on 3D printing systems, software (CAD), and post-processing techniques. Work with the R&D team to test new materials and print processes aimed at improving quality, reliability, and performance. Evaluate 3D printing products and services; offer feedback and insights to the engineering team for continuous improvement. Maintain a strong understanding of 3D printing trends and technologies, and share insights with the sales and marketing teams. Represent the company at trade shows, conferences, and events, showcasing solutions and building customer/vendor relationships. Develop technical resources including documentation, training guides, and application notes for both internal and customer use. Support the sales process by providing technical assistance, conducting product demonstrations, and attending customer meetings. Coordinate with the sales team on scheduling, documentation, and ensuring availability of sales-related equipment and materials. Perform CAD modeling for client-specific applications and internal development projects. Required Skills & Qualifications 1 3 years of experience with 3D printing technologies (FDM, SLA/DLP, SLS) in commercial or industrial settings. (Fresh graduates and interns with relevant skills are also encouraged to apply.) Hands-on experience with operating, maintaining, and troubleshooting 3D printing or industrial equipment. Familiarity with the complete 3D printing project lifecycle, including design, printing, post-processing, and testing. Strong oral and written communication skills with the ability to explain complex technical concepts clearly. Excellent problem-solving, facilitation, and consultation skills. Awareness of technology trends and innovations in additive manufacturing. Technical Proficiencies CAD Software: SolidWorks, Fusion 360, Autodesk Eagle Simulation/Analysis Tools: Ansys Workbench (Static Structural), Minitab Documentation Tools: LaTeX Programming Languages: C/C++, Python Operating Systems: Windows, Linux Education Bachelor s degree in Engineering (Mechanical, Mechatronics, Electronics, etc.) or a related field. Candidates with strong industry experience in lieu of a degree may also be considered. At Fracktal Works, you'll work at the intersection of engineering and innovation. As an Application Engineer, you'll be empowered to solve real-world problems, work with cutting-edge 3D printing technologies, and contribute directly to customer success and product development. Qualification : Bachelors degree in Engineering (Mechanical, Mechatronics, Electronics, etc.) or a related field

Information Developer Experience: 3 8 years Location: Bengaluru Department: Product & Engineering Join VuNet Shape the Way the World Understands Observability VuNet is redefining digital experiences through Business Journey Observability, harnessing the power of Big Data and Machine Learning. Our platform monitors 28+ billion transactions monthly, enhancing operational resilience and customer satisfaction across India s top banks and financial institutions. Recognized by NASSCOM, Forbes, and Gartner, VuNet is building a world-class deep-tech product in India that s making waves globally. Your Role: Information Developer We re looking for an experienced Information Developer to lead the creation of high-quality product documentation that enables our users to easily understand and unlock the full value of VuNet s platform. You ll work closely with product managers, engineers, and support teams to translate complex technical concepts into clear, concise, and user-focused content. If you have a passion for clarity, love simplifying complexity, and want to shape the voice of a rapidly scaling tech product this is your opportunity. Key Responsibilities Develop, manage, and update product documentation, including: User guides API references Troubleshooting manuals Online help and release notes Collaborate with cross-functional teams (Product, Engineering, Support) to gather technical details and ensure content accuracy. Translate technical concepts into easy-to-understand content for diverse audiences. Contribute to product UI/UX copy to ensure a consistent, user-friendly experience. Keep documentation aligned with product changes in fast-moving release cycles. Create content for tutorials, knowledge base articles, and multimedia assets (videos, walkthroughs, etc.). Leverage Generative AI tools to streamline content development and enhance user experience. Participate in product planning meetings to identify and prioritize documentation needs. What You Bring 3 8 years of experience as a Technical Writer or Information Developer, ideally in a SaaS or enterprise software environment. Strong command of English with excellent writing, editing, and structuring skills. Proficiency using Generative AI tools for documentation and content automation. Experience with documentation tools such as Markdown, MadCap Flare, Confluence, Git, or similar. Ability to understand and explain complex software systems, APIs, or developer tools. A proactive mindset with strong organizational and collaboration skills. A degree in Engineering, Computer Science, or a related technical field. (Bonus) Familiarity with observability tools, monitoring platforms, or infrastructure tech. Life at VuNet We re a team of curious, driven, and passionate problem-solvers. At VuNet, you ll collaborate with deep-tech innovators, explore emerging technologies like Gen AI, and be part of something big a globally recognized platform built proudly in India. Your work will directly impact millions of users and some of the most mission-critical systems in the digital economy. Your Benefits Comprehensive health insurance for you, your dependents, and your parents. Mental wellness support and 1:1 counseling sessions. Transparent and inclusive culture focused on ownership and growth. Workspaces and tools equipped for next-gen technologies and innovation. Continuous learning through structured training and development programs.

Job Title: Associate System Administration Location: Bangalore Department: IT Employment Type: Full-time Experience Required: 2 4 years Job Overview We are looking for a skilled and proactive Associate System Administration (L2 Support) to join our IT team. This role involves assembling and installing desktops/laptops, maintaining systems with regular upgrades and security patches, and ensuring that all hardware and software operate smoothly and securely. You ll be responsible for delivering high-quality IT support to ensure business continuity and system reliability. As a System Administrator, you will work closely with users, network devices, and support tools to help maintain a robust and secure IT infrastructure. Key Responsibilities Assemble, install, configure, and maintain desktops, laptops, printers, and peripherals. Provide L2 support and troubleshooting for system and network issues. Perform remote troubleshooting and guide users through step-by-step solutions. Ensure operating systems (Windows, Linux/Ubuntu, macOS) are properly maintained and updated. Support enterprise software installations and help users work efficiently with tools and applications. Handle inventory management of hardware, software, and licenses including allocation and record-keeping. Ensure all systems are secure from external threats and aligned with network security practices. Install and maintain network hardware, including routers, switches, firewalls, UTMs, and server hardware. Maintain knowledge of dynamic/static routing, ACLs, OSI model, IP subnetting, and RAID configurations. Monitor and ensure the performance and uptime of all systems across the organization. Maintain documentation and manage the ticketing system to track issues, resolutions, and follow-ups. Collaborate with cross-functional teams to support business operations and IT initiatives. Maintain data using Microsoft Excel or Google Sheets for tracking and reporting. Required Skills & Qualifications 2 4 years of hands-on experience in System Administration, Desktop Support, or Technical Support roles. Experience working with Windows, Linux/Ubuntu, and macOS environments. Solid understanding of computer hardware, server architecture, RAID, and storage solutions. Knowledge of network devices, ACLs, OSI model, IP addressing, routing, and firewalls. Familiarity with office automation tools and troubleshooting of printers, scanners, and related devices. Strong understanding of antivirus tools, endpoint protection, and overall IT security practices. Ability to manage and resolve support tickets with detailed documentation. Excellent problem-solving, multitasking, and customer-service skills. Preferred Certifications CompTIA A+ or CompTIA N+ ITIL Foundation or similar certification This is a fantastic opportunity for an IT professional to work in a fast-paced, dynamic environment where you can make a real impact by ensuring seamless IT operations.

Position: Technical Lead - DevOps Location: Bangalore Rural, Karnataka, India Department: Data Platform and DevOps Employment Type: Subexian Experience Required: 3 to 6 years Job Overview: We are seeking an experienced Kubernetes Administrator with a strong background in managing containerized environments. The ideal candidate will have 4+ years of hands-on experience in deploying, configuring, and optimizing Kubernetes clusters to drive scalability, reliability, and performance. This is an excellent opportunity to leverage your expertise in Kubernetes orchestration while contributing to the overall success of our platform. Key Responsibilities: Cluster Management: Deploy, configure, and manage Kubernetes clusters both on-premises and across cloud platforms such as AWS, Azure, and GCP. Security & Compliance: Implement best practices for cluster security, including role-based access control (RBAC), network policies, and data encryption at rest and in transit. Automation: Automate cluster provisioning and ongoing management using tools like Terraform, Ansible, or Helm charts, streamlining operations and reducing manual tasks by 40%. Monitoring & Performance: Continuously monitor cluster health and performance metrics using tools like Prometheus, Grafana, ensuring high availability and optimal performance. CI/CD Pipelines: Design and implement CI/CD pipelines for containerized applications using tools such as Jenkins, GitLab CI/CD, and CircleCI to enable smooth continuous delivery. Collaboration: Work closely with development teams to troubleshoot issues, optimize application performance, and ensure compatibility with Kubernetes environments. Security Audits: Conduct regular security audits to identify vulnerabilities and ensure compliance with industry standards. Documentation: Maintain clear and comprehensive documentation for deployment procedures, configuration settings, and troubleshooting guides to enhance knowledge sharing within the team. Infrastructure Management: Administer and maintain Linux/Unix servers and virtualization platforms such as VMware or KVM, ensuring seamless operations across the infrastructure. Backup & Recovery: Implement and manage robust backup and disaster recovery solutions to ensure data integrity and minimize system downtime. Technical Support: Provide expert-level technical support for server and network infrastructure-related issues. Required Skills & Qualifications: Proven experience in Kubernetes deployment, configuration, and administration. Strong command of containerization technologies, including Docker and containerd. Hands-on experience with cloud platforms such as AWS, Azure, and GCP. Proficiency in Infrastructure as Code (IAC) tools like Terraform and Ansible. Familiarity with CI/CD pipelines and automation tools like Jenkins and GitLab CI/CD. Excellent troubleshooting and problem-solving skills. Strong communication and collaboration abilities, with the capability to work effectively across cross-functional teams. If you re passionate about DevOps, Kubernetes, and driving the success of containerized environments, we d love to hear from you!

Technical Trainer Location: Bengaluru, Karnataka, India Full-time Partially remote About ColorTokens At ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen but with our cutting-edge ColorTokens Xshield platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected. Our innovative platform provides unparalleled visibility into traffic patterns between workloads, OT/IoT/IoMT devices, and users, allowing businesses to enforce granular micro-perimeters, swiftly isolate key assets, and respond to breaches with agility. Recognized as a Leader in the Forrester Wave : Microsegmentation Solutions (Q3 2024), ColorTokens safeguards global enterprises and delivers significant savings by preventing costly disruptions. Our culture We foster an environment that values customer focus, innovation, collaboration, mutual respect, and informed decision-making. We believe in alignment and empowerment so you can own and drive initiatives autonomously. Self-starters and high-motivated individuals will enjoy the rewarding experience of solving complex challenges that protect some of world s impactful organizations be it a children s hospital, or a city, or the defense department of an entire country. Job Summary We are seeking a highly skilled and motivated Technical Trainer to design, deliver, and evaluate training programs that empower our customers, partners, and employees to effectively use ColorTokens' products and solutions. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for teaching and knowledge-sharing. Key Responsibilities Training Delivery: Conduct engaging and effective technical training sessions (classroom, virtual, or on-site) for customers, partners, and internal teams. Curriculum Development: Create, update, and maintain technical training content, including presentations, manuals, e-learning modules, and labs, tailored to various audiences. Product Expertise: Gain in-depth knowledge of ColorTokens' products, including zero-trust frameworks, endpoint protection, and cloud security solutions. Certification Programs: Design and implement certification programs to validate the technical competencies of trainees. Feedback and Improvement: Gather feedback from training participants to continuously improve training programs and materials. Collaboration: Work closely with product, engineering, and customer success teams to ensure training content is aligned with the latest product updates and best practices. Knowledge Repository: Develop and maintain a repository of technical resources, FAQs, and troubleshooting guides. Required Skills and Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field. 5 to 10 years of experience as a Technical Trainer, Product Trainer, or similar role in the IT or cybersecurity domain. Strong understanding of cybersecurity concepts, zero-trust architecture, cloud computing, and endpoint protection technologies. Proven experience in creating and delivering technical training content for diverse audiences. Excellent communication, presentation, and interpersonal skills. Hands-on experience with tools like Learning Management Systems (LMS) and e-learning platforms. Certifications such as CompTIA Security+, CISSP, or similar are a plus. Preferred Qualifications Experience working with SaaS-based cybersecurity products. Proficiency in scripting languages like Python or PowerShell for technical demonstrations. Familiarity with public cloud platforms (AWS, Azure, GCP). Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Job Title: Automation & Instrumentation Engineer Location: Bengaluru Role and Responsibilities Electrical Integration: Integrate CyRo s electrical systems (power supplies, sensors, actuators) with customer equipment and facilities, ensuring seamless compatibility and reliability. Design and implement custom electrical interfaces such as harnesses, connectors, and junction boxes to connect CyRo systems with customer-specific infrastructure (e.g., conveyors, AMRs, SCADA). Configure and validate CyRo s Industrial PC (IPC) and control systems to enable smooth communication with customer devices and networks. Sensor and Actuator Configuration: Configure, calibrate, and optimize CyRo s sensors (vision systems, force-torque sensors) and actuators (grippers, motion controllers, robotic arms) to fulfill application-specific needs. Troubleshoot sensor and actuator performance during integration to ensure alignment with customer workflows. Safety and Compliance: Design and implement safety-rated electrical systems including emergency stop circuits, light curtains, and safety interlocks, adhering to industry standards such as ISO 13849 and IEC 61508. Conduct risk assessments and incorporate protective components like fuses, circuit breakers, and relays to guarantee system safety and reliability. Deployment and Commissioning Support: Support deployment and commissioning of CyRo systems in customer environments, ensuring proper electrical integration and functionality. Diagnose and resolve electrical issues onsite, collaborating with customer teams and internal stakeholders. Assist in validation tests to confirm system performance and compliance in real-world scenarios. Documentation and Training: Prepare detailed documentation including electrical schematics, wiring diagrams, and integration guides for customers. Develop and conduct training sessions for customer teams on operation, maintenance, and troubleshooting of CyRo electrical systems. Maintain accurate records of integration designs, test results, and customer feedback to drive continuous improvement. Skills and Experience Strong proficiency in electrical system design covering wiring, connectors, and power distribution. Experience integrating robotic and automation machinery within industrial customer environments. Hands-on expertise with industrial sensors (vision, force-torque) and actuators (grippers, motion controllers, robots). Solid understanding and implementation experience of industrial communication protocols such as EtherCAT, Modbus, TCP/IP. Familiarity with safety-rated electrical systems and relevant industry standards (ISO, IEC, OSHA). Experience configuring and integrating IPCs, PLCs, and similar control hardware. Proven troubleshooting and optimization skills in live industrial settings. Excellent communication and teamwork abilities for cross-functional collaboration and client interactions. Required Qualifications Bachelor s or Master s degree in Electrical Engineering, Mechatronics, or related disciplines. Minimum 3 years experience in electrical systems design, automation, and system integration. Strong knowledge of industrial communication protocols, safety compliance, and electrical design fundamentals. Demonstrated success in deploying and integrating automation systems in industrial environments. Additional Preferred Qualifications Experience with cobots and industrial robotic arms. Familiarity with LabVIEW and C++ programming. Knowledge of integration with enterprise systems such as WMS, OMS, ERP. Experience with IIoT devices and SCADA systems. Qualification : Bachelors or Masters degree in Electrical Engineering, Mechatronics, or related disciplines.

Job Title: Mechanical System Engineer - Robotics Location: Bengaluru Role and Responsibilities System Design & Integration: Analyze customer production lines to break down requirements and design mechanical systems integrating the CyRo platform. Ensure mechanical designs meet customer-specific constraints such as space, payload, and environmental conditions. Develop systems including CyRo, feeding mechanisms, sensors, fixtures, and other mechanical components for tailored automation solutions. Perform tolerance analysis to validate dimensional and functional requirements. Collaborate closely with electrical, software, and systems engineering teams to ensure seamless subsystem integration. Design mounting systems, fixtures, and interface components to facilitate integration into customer facilities when required. Mechanical Optimization: Optimize system designs by integrating mechanisms and sensors to enhance performance, modularity, and scalability. Select and design mechanisms for part presentation, feeding, reorientation, and manipulation considering space and performance constraints. Develop automation cells with modularity and scalability for current and future applications. Continuously refine workflows to improve cycle times, reduce errors, and increase operational efficiency. Modelling: Create and integrate detailed mechanical designs, including CAD layouts and fixtures, supporting customer automation solutions. Validate designs through tolerance analysis and develop calibration fixtures for robotic systems. Work cross-functionally to ensure mechanical designs integrate effectively with instrumentation, software, and controls. Documentation: Produce comprehensive documentation such as design specifications, validation reports, and scalability guidelines to ensure reproducibility. Develop detailed installation guides, maintenance manuals, and troubleshooting documentation for customer use. Skills and Experience Proficient in CAD software such as SolidWorks, CATIA, or AutoCAD. Strong grasp of mechanical engineering principles, materials science, and manufacturing processes. Experience in robotics, automation, or mechatronics is highly preferred. Familiarity with relevant industry standards and safety regulations (ISO, ANSI, OSHA). Excellent analytical, problem-solving, communication, and teamwork skills. Understanding of manufacturing processes, assembly lines, and automation cell design. Prior experience designing and integrating automation systems in production or process lines. Required Qualifications Bachelor s or Master s degree in Mechanical Engineering, Mechatronics, or related fields. Minimum 3 years of experience in mechanical design and automation systems integration. Strong knowledge of manufacturing processes and mechanical systems integration. Skilled in CAD and simulation tools. Additional Preferred Qualifications Experience with robotic automation systems and integration into manufacturing workflows. Familiarity with designing feeding mechanisms, part presentation systems, and end-of-arm tooling (EOAT) for robotics. Exposure to Autonomous Mobile Robots (AMRs) and other robotic mobility solutions. Understanding of sensors and actuators commonly used in automation (vision systems, force-torque sensors, linear actuators). Experience with plant simulation tools such as Siemens Plant Simulation or FlexSim. Qualification : Bachelors or Masters degree in Mechanical Engineering, Mechatronics, or related fields.

Job Title: Cloud Architect SRE Location: Bangalore, India Shift: Rotational Shift Overview At Aptean, we build tailored ERP solutions that power transformation across industries from food production to manufacturing. In a world of generic enterprise software, our targeted products stand apart, delivering measurable results. With over 50 products, 3,000+ employees, and a global customer base, now is the perfect time to grow your career with us. About the Role We are looking for a highly skilled Cloud Architect SRE with deep expertise in Amazon Web Services (AWS) to lead the design, implementation, and management of cloud infrastructure. You ll play a pivotal role in defining our cloud strategy, enhancing system reliability, optimizing performance, and ensuring high availability and security across environments. Key Responsibilities Cloud Architecture & Strategy Design scalable, secure, and resilient AWS cloud architectures. Define and maintain architectural standards, templates, and best practices. Drive cloud governance, including IAM, PIM/PAM, and policy enforcement. Infrastructure & Automation Manage and troubleshoot AWS IaaS and PaaS services. Expertise in Windows Server OS, DNS, DHCP, RDWeb, and domain controllers. Implement automation and scripting for reporting, inventory, and orchestration. Optimize cloud resources for performance, reliability, and cost efficiency. Security & Compliance Implement AWS security controls including IAM, encryption, and network protection. Ensure compliance with frameworks like SOC2, BUPA, and internal policies. Conduct regular security assessments and resolve vulnerabilities. Cost Optimization Analyze and reduce cloud costs using AWS Cost Explorer, Trusted Advisor, etc. Leverage reserved and spot instances, right-sizing, and efficient resource management. Documentation Create and maintain detailed documentation including architecture diagrams, SOPs, and technical guides. Qualifications Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience: 5+ years of hands-on experience designing and deploying AWS cloud architectures. Proven experience with AWS services such as EC2, S3, VPC, IAM, RDS, and CloudFormation. Proficiency with Infrastructure as Code (Terraform, CloudFormation). Strong understanding of networking protocols and DevOps principles. Certifications (preferred): AWS Certified Solutions Architect Professional AWS Certified DevOps Engineer Professional Soft Skills: Strong analytical and troubleshooting abilities Excellent communication and team collaboration Proactive and self-driven with the ability to work independently If you're passionate about solving complex technical challenges and shaping the future of cloud infrastructure, Aptean is the place for you. Our culture values diversity, inclusion, and collaboration where every voice matters and innovation thrives. Diversity & Inclusion at Aptean Aptean is committed to fostering a diverse, inclusive workplace. We celebrate differences in race, gender identity, sexual orientation, religion, disability, age, and background believing that diverse teams drive innovation and better results for our customers. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Customer Success Engineer II Technical Support | Cloud & SaaS Location: Bangalore, India Job Type: Full-Time | Customer Success | Cloud Technology | Technical Support About Rubrik s Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is committed to delivering an outstanding post-purchase experience. Our team of seasoned experts ensures smooth deployment, adoption, and continued usage of Rubrik s cloud data management and Zero Trust Data Security solutions. We handle complex technical support cases, guide customers through SaaS product adoption, and provide strategic consultation across a wide range of cloud platforms, data security tools, and enterprise IT ecosystems. Our engineers work closely with cross-functional teams, acting as trusted advisors and primary technical contacts, to maintain high standards of data protection, incident resolution, and customer success. About the Role We are looking for a highly skilled Customer Success Engineer II to join our fast-paced support team. In this role, you will provide enterprise-level technical support for Rubrik s data security solutions via phone, web, chat, and email. You will troubleshoot complex technical issues, support diverse cloud deployments, and deliver excellent service across hybrid infrastructure environments. Key Responsibilities Handle technical support tickets ranging from basic queries to advanced troubleshooting across cloud platforms and virtualized environments. Independently diagnose and resolve customer issues involving snapshots, replication, backup and recovery, data management, and infrastructure. Utilize cloud infrastructure knowledge to provide guidance and recommend best practices (AWS, Azure, GCP). Collaborate with internal teams such as Engineering and Escalations to resolve critical incidents. Deliver high-quality customer communication, ensuring transparency and issue resolution from start to finish. Author and contribute to technical documentation, including knowledge base articles, FAQs, and deployment guides. Continuously improve case resolution processes and provide insights into recurring issues. Analyze and report root causes; work with developers to file bugs and enhance product reliability. Share feedback and insights with product teams to drive platform improvements and enhance customer satisfaction. Support automation, DevOps, and microservices architecture as part of troubleshooting modern enterprise stacks. Required Skills & Experience 3+ years in a technical support, DevOps, or cloud infrastructure role supporting enterprise environments. Strong knowledge of VMware, Linux, Kubernetes, and cloud platforms like AWS, Azure, and Google Cloud Platform (GCP). Hands-on experience with Office 365 APIs, Microsoft SQL databases, scripting languages such as Python or Perl, and automation tools. Deep understanding of SaaS systems, cloud deployment models, and data protection principles. Demonstrated problem-solving skills with a passion for learning and adapting to new technologies. Ability to write clear technical documentation and communicate complex concepts to diverse audiences. Bachelor's degree in Computer Science, Information Technology, or related technical field. Preferred Qualifications Experience in supporting data backup and recovery, storage solutions, or cybersecurity tools. Exposure to Zero Trust Security models, data compliance standards, or incident management workflows. Strong collaboration skills with internal development, QA, and customer success teams. Previous experience contributing to internal knowledge systems or customer-facing documentation. At Rubrik, we are redefining data security and resilience. Our award-winning platform, Rubrik Security Cloud, powered by machine learning, protects enterprise, cloud, and SaaS environments from ransomware, cyber threats, and downtime. You ll work with passionate professionals who are dedicated to helping businesses secure their critical data and recover quickly in times of crisis.

Senior Customer Success Engineer I Bangalore (EST Shift, Hybrid) Location: Bangalore, India Work Model: Hybrid (3 days office, 2 days remote) Shift Timing: 8:30 PM 5:30 AM IST (EST hours) About Rubrik s Global Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides expert post-deployment technical support for a broad spectrum of technologies and cloud platforms. We ensure timely activation and adoption of Rubrik s cutting-edge SaaS data management and security products. As a Senior Customer Success Engineer, you will act as a trusted advisor and primary point of contact for our customers and partners, collaborating closely with cross-functional teams to maximize customer value. In today s data-driven world, Rubrik s Customer Support Team is vital to securing customer data. Our team s deep technical expertise, customer-centric approach, and rapid response capabilities safeguard data availability and integrity, no matter the challenges. Key Responsibilities Deliver enterprise-level technical support via phone, web, email, and chat, handling a wide range of customer inquiries and complex cloud deployment issues. Efficiently manage all levels of support cases from basic questions to advanced technical troubleshooting. Analyze customer problems using structured troubleshooting techniques to identify root causes and implement effective solutions. Independently diagnose and resolve issues within the customer environment, escalating unresolved cases appropriately. Provide expert advice on cloud infrastructure services, best practices, and Rubrik product usage. Troubleshoot and resolve escalated customer issues with urgency and precision. Ensure detailed case documentation and timely issue resolution, maintaining high levels of customer satisfaction. Collaborate with internal teams such as engineering and escalations to facilitate clear communication and problem resolution. Contribute to Rubrik s technical knowledge base by developing guides, FAQs, and deployment documentation. Produce technical designs and documentation related to cloud deployment architectures. Required Experience & Skills 6+ years of experience in enterprise technical support, DevOps, or similar roles with expertise in troubleshooting snapshots, replication, data recovery, cloud deployments, networking, and VMware administration. Strong problem-solving skills with the ability to analyze and resolve complex technical issues. Proficient in VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, database systems (preferably MS SQL), scripting (Python, Perl), automation, microservices architecture, SaaS platforms, and cloud app management. Hands-on experience with cloud deployment technologies and tools. Ability and willingness to continuously learn and adapt across a broad technology stack. Comfortable reporting bugs and collaborating with engineering to recreate and resolve issues. Bachelor s degree in Computer Science, Engineering, or related field. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. Powered by Zero Trust Data Security and advanced machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS environments. We enable organizations to maintain data integrity, ensure availability despite adverse conditions, monitor risks continuously, and recover quickly from cyberattacks and operational disruptions. Join us and help shape the future of cloud data management and cybersecurity.

Senior Customer Success Engineer II Bangalore (EST Shift) Location: Bangalore, India Shift: EST Hours About Rubrik s Global Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides comprehensive post-deployment technical support across a diverse set of technologies and cloud environments. We ensure timely activation and adoption of Rubrik s SaaS products and technologies to deliver maximum value. As a vital member of this team, you will serve as a trusted advisor and key point of contact for customers and partners, working closely with cross-functional teams to ensure customer success. In a data-driven world, Rubrik s Customer Support Team is the backbone of data security strategies, leveraging deep technical expertise in data management, protection, and recovery to swiftly resolve complex issues while maintaining exceptional customer experience. Role Overview As a Senior Customer Success Engineer II, you will provide enterprise-level technical support to customers through multiple channels including phone, web, email, and chat. You will deliver effective solutions to technical and non-technical users while supporting a broad range of cloud and technology deployments. Key Responsibilities Manage and resolve technical support cases from basic queries to advanced troubleshooting involving complex issues. Analyze and isolate root causes using structured troubleshooting and problem analysis techniques. Independently diagnose and resolve problems within the customer s environment, escalating when necessary. Provide expert advice on cloud infrastructure services and best practices. Research, troubleshoot, and resolve escalated customer issues promptly and accurately. Ensure detailed documentation, recording, and closure of all cases. Collaborate with internal teams (escalations, engineering, etc.) to facilitate clear communication and resolution. Contribute technical content to Rubrik s Deployment Guides, Knowledge Base, and FAQs. Demonstrate strong case management skills to proactively resolve issues and maintain high customer satisfaction. Create technical designs and documentation related to cloud deployment architectures. Required Experience & Skills 8+ years of experience in enterprise technical support, DevOps, or related fields. Expertise in troubleshooting advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and VMware administration. Strong problem-solving skills with ability to work independently. Proficient knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, databases (preferably MS SQL), scripting languages (Python, Perl), automation, microservices architecture, SaaS systems, and cloud application management. Hands-on experience with cloud deployments and infrastructure. Ability and willingness to learn and adapt across a broad technology stack. Comfortable filing bugs and collaborating with engineering teams to reproduce and resolve issues. Bachelor s degree in Computer Science, Engineering, or a related field. Rubrik (NYSE: RBRK) is committed to securing the world s data with its industry-leading Zero Trust Data Security approach. Our Security Cloud, powered by machine learning, protects data across enterprises, clouds, and SaaS applications. We empower organizations to maintain data integrity, ensure availability during disruptions, continuously monitor risks, and quickly restore business operations in the event of cyberattacks or failures. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

LMS Administrator Location: Bangalore Company: Pharmed Industry: Pharmaceutical Employment Type: Full-time About the Role: We are seeking a dedicated LMS Administrator to manage and enhance our Learning Management System (LMS) for employee training and development. This role is pivotal in ensuring the smooth operation, maintenance, and optimization of the LMS, while supporting trainers and the entire sales team throughout their learning journey. Key Responsibilities: LMS Management: Oversee the daily administration, configuration, and troubleshooting of the LMS to ensure its optimal performance. User Support: Provide technical support to learners, trainers, and stakeholders, resolving any LMS-related issues in a timely manner. Content Management: Upload, update, and organize training modules, courses, and assessments in the LMS to ensure content is accessible and up to date. Data & Reporting: Generate and analyze training reports, track employee progress, and provide actionable insights to the training team. Compliance & Security: Ensure that the LMS complies with data security, compliance, and company policies. Integration & Enhancement: Work with IT teams to integrate the LMS with other enterprise systems and recommend improvements to enhance functionality and user experience. Trainer & Employee Support: Conduct LMS orientation sessions, create user guides, and assist trainers in using the platform effectively. Qualifications & Experience: Bachelor s degree in IT, HR, Education, or a related field. 1-3 years of experience in LMS administration, preferably in a corporate training or pharmaceutical environment. Strong technical proficiency with LMS platforms (e.g., Moodle, SAP SuccessFactors, Cornerstone, or similar). Familiarity with SCORM, xAPI, and other e-learning standards. Excellent problem-solving, communication, and organizational skills. Ability to analyze data and generate insightful reports. Opportunity to contribute to the growth and development of employees in a dynamic industry. Work with a passionate training team in a company that values learning and innovation. Competitive salary, benefits, and career growth opportunities. Qualification : Bachelors degree in IT, HR, Education, or a related field.

Senior Software Developer Location: Bengaluru, Karnataka, India Job Category: Product Development Years of Experience: 3 to 5+ years Job Description: As a Senior Software Developer at Oracle, you will be responsible for designing, developing, troubleshooting, and debugging software programs for databases, applications, tools, and networks. This role will give you an opportunity to lead and provide technical guidance to other software developers. You will work on software development tasks that involve making changes to software architectures to meet evolving needs. Responsibilities: Design, develop, and implement software solutions to meet the needs of our cloud-based platforms. Troubleshoot and debug software applications, ensuring smooth functionality across different platforms. Provide technical leadership to other developers and guide them through complex tasks and challenges. Specify and implement software changes to meet new demands, evolving the existing software architecture as needed. Collaborate closely with cross-functional teams to ensure the success of development projects. Required Skills: Proficiency in Java (Programming Language) Strong knowledge of SQL (Structured Query Language) Ability to design and develop software with a focus on quality, scalability, and performance. About Us: Oracle is a world leader in cloud solutions, helping businesses tackle the most pressing challenges of today using the technologies of tomorrow. Our solutions are trusted by industry leaders across sectors, and we continue to thrive by adapting and innovating. Oracle operates with integrity and inclusivity, making us a global leader in technology. We are committed to fostering a diverse and inclusive workforce and offer a supportive, collaborative environment where innovation thrives. With competitive benefits, flexible work options, and a focus on work-life balance, we encourage our employees to grow professionally and give back to their communities through various volunteer programs.

Job Title: Dot Net Team Lead Location: Bangalore Notice Period: Open Prefer candidates who can join as soon as possible Opportunity: Full-Time About Aezion: Aezion is a leading technology solutions provider specializing in custom software, AI-driven solutions, and enterprise digital transformation. We pride ourselves on being one of the most trusted digital engineering providers in the USA, with a commitment to delivering excellence throughout the project lifecycle. At Aezion, we believe that our work is an expression of our values, and our mission is to honor our commitments to clients and employees alike, transforming them into lifelong partners. Working at Aezion: Aezion is a mission-driven company that s guided by our core values: Love, Dependability, Humility, Diversity, Speed, and Innovation. Our purpose is to love others as Christ did, and we deliver on this by serving our clients with excellence. Our 200+ dedicated employees pour their efforts into transforming customers into lifelong partners. Role Overview: We are looking for a Dot Net Team Lead to guide and mentor a team of C# and .NET developers in the development and implementation of enterprise-scale .NET applications. You will be responsible for transforming business requirements into technical designs and leading the development of high-quality software solutions. This is an exciting opportunity to work in a fast-paced environment with dynamic project teams, focusing on building scalable and efficient applications. Key Responsibilities: Lead a team of .NET developers, providing technical guidance and ensuring high-quality application development. Architect and design scalable and reliable enterprise-level .NET applications, translating business requirements into technical solutions. Design, build, and maintain efficient, reusable, and reliable code throughout the development lifecycle. Identify and resolve bottlenecks, bugs, and performance issues by analyzing system architecture and recommending improvements. Contribute to team meetings, collaborate on troubleshooting development and production problems, and provide solutions across multiple environments. Provide technical and architectural direction to the team supporting .NET applications, ensuring that the development process aligns with industry best practices. Mentor junior developers, conduct code reviews, and guide team members in adopting new technologies and methodologies. Ensure smooth integration of applications, working with multiple integration points. Required Skills & Experience: Experience in ASP.NET Development & Design: Proficiency in ASP.NET and .NET frameworks, with experience in application architecture and design. Multi-Tier .NET Applications: Expertise in building and maintaining multi-tier web applications using MVC (3/4/5) frameworks. Entity Framework: Experience with the Entity Framework, including data modeling and database access. .NET Frameworks: Proficiency in .NET 3.5/4.0/5.0, with a solid understanding of advanced concepts and the ability to implement them effectively. Azure Knowledge: Experience with Microsoft Azure or a solid understanding of cloud technologies. Web Development Skills: Proficient in C#, JavaScript, CSS, Ajax, and JQuery for building web-based applications. Database Skills: Solid experience with SQL Server, including writing stored procedures and working with databases. Web Services: Experience with SOA and Web Services development in an enterprise environment. Prototyping & Design: Experience with designing, prototyping, and providing architecture solutions. Debugging & Troubleshooting: Strong skills in debugging, profiling, and troubleshooting multi-tier applications. Development Methodologies: Familiarity with SDLC processes, unit testing, and Test-Driven Development (TDD). Mentorship: Proven ability to mentor developers, guide small teams, and share knowledge across the development team. Other Attributes: Excellent communication skills with the ability to convey complex technical details to both technical and non-technical audiences. Ability to lead a team, make decisions, and guide team members through complex technical challenges. Hands-on experience in delivering at least two full projects with multiple integration points. Strong problem-solving and troubleshooting abilities, with a focus on delivering high-quality solutions. What We Offer: A dynamic and mission-driven work environment where innovation is encouraged and valued. The opportunity to lead and mentor a talented team of developers, working on cutting-edge projects. Competitive compensation and growth opportunities within a growing, values-driven company.

Role: System Administrator Experience Required: Minimum of 4+ years of relevant experience Location: Bangalore Notice Period: Open Preferably Immediate Joiners Employment Type: Full-Time About Aezion: Aezion is a forward-thinking technology solutions provider, specializing in custom software development, AI-driven solutions, and enterprise digital transformation. As a trusted digital engineering partner in the USA, we are committed to exceeding client expectations by delivering results that transform clients into long-term partners. Our promise: We get it right or make it right. At Aezion, we believe that work is more than just a job it s a ministry that reflects our values. We are dedicated to delivering excellence throughout the entire project lifecycle, from design and development to hosting, maintenance, and support. Our Culture: Aezion is a mission-driven company with a purpose rooted in service: Love others like Christ. Guided by our core values Love, Dependability, Humility, Diversity, Speed, and Innovation we aim to provide exceptional service. Our 200+ dedicated employees work together to turn our customers into lifelong partners, fueling their success through a commitment to excellence. Role Overview: As a System Administrator at Aezion, you will be pivotal in designing, implementing, and maintaining our IT infrastructure. You will ensure the reliability, scalability, and security of systems, while also optimizing performance and minimizing downtime. This role requires you to collaborate with cross-functional teams to develop infrastructure solutions that align with the business s strategic goals. Key Responsibilities: Provide day-to-day technical support for desktops, laptops, and servers, ensuring minimal downtime for end-users. Troubleshoot and resolve hardware, software, and network-related issues across the organization. Install, configure, and maintain both Windows and Linux operating systems. Manage user accounts, permissions, and security settings within Active Directory and other identity management systems. Deploy, configure, and maintain enterprise applications, antivirus solutions, and other security tools. Support and troubleshoot peripheral devices such as printers, scanners, and mobile devices. Assist with network connectivity issues, including Wi-Fi, LAN, and VPN configurations. Perform regular system updates, patch management, and ensure compliance with security protocols. Document technical procedures, troubleshooting solutions, and best practices for internal use and knowledge sharing. Provide training and support to users regarding IT policies, security, and best practices. Required Skills and Experience: Proven experience with Windows & Linux desktop and server environments. Strong troubleshooting skills for hardware, software, and network issues. Familiarity with Active Directory, Group Policy, and user management processes. Knowledge of IT security best practices, including antivirus solutions and endpoint protection. Expertise in software installation, driver configurations, and system updates. Experience with remote desktop support tools. Basic understanding of networking concepts such as IP addressing, DNS, DHCP, and VPN. Proficiency in supporting Office 365, email clients, and enterprise-level applications. Excellent customer service and communication skills for providing end-user support. IT certifications such as CompTIA A+, Microsoft Certified (MCP, MCSA), or ITIL are highly desirable.

Job Description: Site Reliability Engineer - OCI Cloud Engineering Team Role: Site Reliability Engineer (SRE) Team: OCI OLTP (Online Transaction Processing) Location: Kiev Career Level: IC2 Experience: 5+ years Overview: Oracle Cloud Infrastructure s (OCI) OLTP organization is seeking a Site Reliability Engineer (SRE) to join our dynamic and fast-paced Cloud engineering team. The team is responsible for mission-critical distributed systems and cloud services, and we are looking for an engineer who is deeply interested in databases, distributed systems, and cloud services. If you thrive in an environment where innovation, problem-solving, and operational excellence intersect, this is an exciting opportunity for you! As a member of the SRE services, you will focus on Cloud Services, building deployments, operations, security vulnerability mitigation, and automation. You will be instrumental in fostering a culture of Site Reliability Engineering (SRE) within the team, and your work will directly contribute to ensuring the stability, performance, and reliability of Oracle s global cloud service infrastructure. This role requires someone who is adaptable, highly motivated, and capable of managing large-scale cloud environments with a focus on continuous improvement. Key Responsibilities: Cloud Service Operations & Reliability: Deploy, operate, and maintain large-scale cloud service products in a highly available, fault-tolerant, and scalable environment. Collaborate with internal teams to identify and mitigate cross-team issues that pose operational risks to cloud services. Focus on systems reliability and ensure the continuous availability of cloud services by automating tasks and eliminating manual interventions. Automation & Improvements: Automate operational tasks and improve service deployments, focusing on scaling, performance, and uptime. Contribute to CI/CD systems, ensuring seamless integration and continuous delivery for cloud-based services. Leverage automation tools such as Terraform, Grafana, and Bitbucket to streamline operations. Security & Incident Response: Mitigate security vulnerabilities within cloud services and ensure compliance with Oracle's security standards. Participate in on-call rotations to provide immediate troubleshooting support and ensure rapid issue resolution. Perform deep analysis of service performance and collaborate with team members to diagnose and resolve issues that affect service availability or performance. Collaborative Problem-Solving: Work closely with cross-functional teams, including development, database, networking, and storage experts, to ensure the reliability and performance of services. Identify systemic issues and potential risks, develop solutions, and ensure proper documentation and communication with stakeholders. Documentation & Knowledge Sharing: Contribute to documentation such as runbooks, operational guides, and troubleshooting manuals. Mentor junior engineers and share knowledge on best practices for site reliability engineering and cloud service operations. Continuous Learning: Stay up to date with new cloud technologies, trends, and best practices, and actively implement them in your day-to-day work. Technical and Professional Requirements: Cloud Services & Infrastructure: 5+ years of experience in SRE, DevOps, or Automation roles with a focus on large-scale infrastructure and cloud services. Hands-on experience with cloud platforms (e.g., OCI, AWS, Azure) and expertise in compute, database, networking, and storage services within cloud environments. Automation & Tooling: Proficiency with automation tools such as Terraform, Grafana, LumberJack, and Shepherd. Solid experience in using CI/CD tools and processes for cloud service deployments and operations. Scripting & Systems: Strong knowledge of scripting languages, particularly Python and Java. Familiarity with Linux systems, docker containers, virtualized infrastructure, and orchestration (e.g., Kubernetes). Performance & Troubleshooting: Excellent troubleshooting skills with a focus on performance, availability, reliability, and scalability of distributed systems. Experience in operating fault-tolerant, highly available, high-throughput distributed systems. Security & Incident Management: Familiarity with security practices and mitigating security vulnerabilities in cloud services. Proven ability to handle incident response and provide efficient troubleshooting during on-call rotations. Collaboration & Communication: Strong verbal and written communication skills, capable of working effectively with diverse teams across multiple geographies. Ability to work in a highly collaborative environment, driving operational excellence and customer satisfaction. Preferred Qualifications: Experience in operating and maintaining multi-tenant, cloud-based infrastructure with a focus on scalability and high availability. Familiarity with tools and platforms like Grafana, Prometheus, and other observability and monitoring tools. Experience in networking and storage technologies in a cloud environment. Joining OCI s OLTP team as an SRE gives you the opportunity to work with cutting-edge technologies and contribute to the operational excellence of Oracle s global cloud infrastructure. This is a chance to grow your skills in a highly dynamic environment and to solve complex problems that directly impact mission-critical cloud services. With a focus on automation, scalability, and high performance, you will be an essential part of a team that powers Oracle s leading cloud services. If you are an experienced engineer passionate about cloud technologies, automation, and ensuring the reliability of large-scale systems, we encourage you to apply and join us in this exciting journey!

Job Title: Sr. IT Engineer Location: Bangalore (On-site; Full-time) About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women's safety geo-tracking app into a globally recognized logistics optimization platform. Our technology has empowered enterprises such as Unilever and Nestl to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics. Job Overview: As a Sr. IT Engineer, you will be the go-to expert and key enabler for IT operations at Locus. Your primary responsibility will be ensuring seamless functionality, security, and efficiency across all systems and devices, empowering the organization s IT ecosystem to operate smoothly and securely. Key Responsibilities: Identity and Access Management (IAM): Oversee and troubleshoot IAM systems (e.g., SSO solutions and user/group management). Device Management: Administer and manage device management platforms for macOS and Windows, including configuration profiles, policy enforcement, and security compliance. System and Network Maintenance: Perform hardware, software, and security upgrades, ensuring the systems are up-to-date and secure. Network Setup Changes: Perform changes in network setups, including firewalls and L3 switches, ensuring network security and integrity. IT Asset Management: Manage IT assets (e.g., laptops, peripherals), ensuring lifecycle management and security compliance. IT Infrastructure Configuration: Configure and maintain LAN/WAN networks, firewalls, VPNs, and cloud-based networking solutions. SIEM Integration: Integrate various devices with SIEM solutions (e.g., Wazuh) and ensure event and alert management is aligned with security best practices. Troubleshooting: Resolve issues related to operating systems, software applications, network connectivity, and more. Collaboration Tools & Email Support: Provide support for collaboration tools (e.g., Google Workspace) and email platforms, ensuring they are optimized for productivity. Vendor Coordination: Work with vendors to manage IT procurement and asset inventory. IT Security Compliance: Ensure compliance with IT security policies and industry best practices (e.g., ISO 27001, SOC2). Technical Support: Provide guidance and support to end users and internal teams, ensuring their issues are promptly resolved. Qualifications: Experience: 6-8 years of experience in IT support, system, and network administration. Education: Bachelor's/Master s degree in IT, Computer Science, or a related field. IAM Expertise: Strong understanding of identity and access management systems (e.g., Okta, OneLogin, or similar). Device Management Platforms: Proficiency in macOS, Windows, and mobile device management platforms (e.g., MDM solutions). Networking: Solid experience with networking technologies (LAN/WAN, firewalls, VPNs, RADIUS, and cloud-based networking solutions). SIEM Knowledge: Hands-on experience with SIEM solutions, including integration and event analysis. Compliance Experience: Experience in ISO 27001, SOC2 Type II audits from the IT perspective. Cloud Platforms: Familiarity with cloud platforms (AWS, Azure, or GCP) is a plus. Scripting/Programming: Proficiency in scripting/programming languages (e.g., Python) for automation and efficiency improvements. Incident Management: Experience with IT ticketing systems and incident management. Skills: Strong analytical, problem-solving, multitasking, and adaptability skills. Teamwork: Ability to work effectively in both team-oriented and unsupervised environments. Communication: Excellent communication and interpersonal skills, with the ability to engage with diverse teams. What We Offer: Competitive Compensation & Benefits: Receive competitive pay and comprehensive benefits to support your personal and professional well-being. Collaborative Environment: Work in a dynamic, innovative, and collaborative environment where your expertise drives both your growth and that of the organization. Career Growth: Be part of a forward-thinking company with ample opportunities for career advancement. Locus is an equal opportunity employer, dedicated to creating a diverse and inclusive workplace. Qualification : Bachelor's/Master's degree in IT, Computer Science, or a related field.

Senior Customer Success Executive Ad Automation About the Role: Senior Customer Success Executive - Ad Automation As the Customer Support Lead Ad Automation, you will be responsible for managing and leading the customer support team focused on resolving client issues related to using the Shopalyst Ad Automation platform that integrates with popular media platforms like Meta (Facebook), DV360, Google Ads etc. You will work closely with cross-functional teams, ensuring that customer issues are resolved promptly and that our clients can maximize the effectiveness of their digital advertising campaigns. You will also have the opportunity to shape and refine customer support processes, deliver exceptional service to clients, and be the voice of the customer within the organization. Responsibilities Team Leadership & Management Lead, mentor, and manage a team of customer support specialists focused on Shopalyst Ad Automation platform that integrates with popular media platforms. Set clear goals and objectives for the team and ensure consistent performance and adherence to service level agreements (SLAs). Conduct regular one-on-one meetings, performance reviews, and provide coaching to help team members grow in their roles. Develop and implement processes to improve team efficiency, collaboration, and customer satisfaction. Customer Support for Digital Ad Platforms Provide detailed customer support for clients using Shopalyst Ad Automation platform that integrates with popular media platforms like Meta (Facebook), Google Ads, DV360, and other digital advertising platforms. Troubleshoot and resolve issues related to ad campaign setups, targeting, tracking, reporting, and optimization. Handle complex client escalations and ensure timely and effective resolution of technical issues. Collaborate with engineering and product teams to address product-related challenges and improvements. Cross-functional Collaboration Work closely with the Product, Engineering, and Sales teams to relay customer feedback and advocate for client needs. Provide product insights and troubleshooting guidelines to both internal teams and clients. Assist the Sales and Account Management teams by providing product support for pre-sales activities and customer onboarding. Client Training & Education Conduct training sessions and create self-service resources (e.g., guides, FAQs) to empower clients to use Shopalyst Ad Automation platform. Stay up to date with new features, updates, and best practices in Shopalyst Ad Automation, Meta, Google Ads, DV360, and other relevant media platforms. Reporting & Documentation Maintain detailed records of customer interactions and technical issues within the support ticketing system. Provide regular reports and insights on team performance, common customer issues, and potential product improvements. Monitor ticket queues and ensure that customer queries are handled in a timely manner. Continuous Improvement Analyze customer feedback to identify trends and recurring issues to improve the overall customer experience. Drive initiatives to enhance customer satisfaction and streamline support processes. Additional Notes At Shopalyst, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Mission As a Spark Backline Engineer you will help our customers to be successful with the Databricks Data Intelligence platform by resolving important technical customer escalations and the support team. You will be the technical bridge between support and engineering and the first line of defense for engineering. You will ensure that all issues are vetted by you before it reaches the engineering team. You will report to the Senior Backline Manager of the Backline Escalations Team. Outcomes Troubleshoot, resolve and suggest deep code-level analysis of Spark to address complex customer issues related to Spark core internals, Spark SQL, Structured Streaming and Databricks Delta. Provide best practices guidance around Spark runtime performance and usage of Spark core libraries and APIs for custom-built solutions developed by Databricks customers. Help the support team with detailed troubleshooting guides and runbooks. Contribute to automation and tooling programs to make daily troubleshooting efficient. Work with the Spark Engineering Team and spread awareness of upcoming features and releases. Identify Spark bugs and suggest possible workarounds. Demonstrate ownership and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests Participate in weekend and weekday on call rotation. Competencies Minimum 5 years' experience developing, testing, and sustaining Python or Java or Scala-based applications. Comfortable with compiling, building and navigating the Apache Spark source code. Comfortable with identifying and applying patches/bug fixes to the Apache Spark source code. Experience in Big Data/Hadoop/Spark/Kafka/Elasticsearch data pipelines. Hands-on experience with SQL-based database systems. Experience in JVM, GC, Thread dump-based troubleshooting is required. Experience with AWS or Azure related services. Bachelor's degree in Computer Science or a related field is required. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. Qualification : Bachelor's degree in Computer Science or a related field is required.