Troubleshooting Jobs in Mohali

Job Title: Customer Support Specialist Location: Mohali About the role: We are looking for an organized, efficient Sales Support Specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The Sales Support Specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. The Sales Support Specialist is also responsible for monitoring sales and the performance of the sales team, as well as recording sales data. To be successful Sales Support Specialist, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication, and customer service skills. What you will be doing: Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status. Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department. Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports. Recording sales trends and liaising with account managers to develop sales strategies. Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction. Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems. Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system. Handling administrative duties for the company and its executives and management teams. Scheduling customer meetings and conferences. Reporting any unusual activity to your supervisors. What you need for this position: A High School Diploma or equivalent. A Bachelor's or Associate's degree in Marketing, Business, or a related field may be advantageous. Experience in administration and high-volume office work may be advantageous. Strong analytical, organizational, and time management skills. Excellent team working, motivational, interpersonal, communication, and customer service skills. The ability to multitask and quickly switch your focus. Qualification : A Bachelor's or Associate's degree in Marketing, Business, or a related field may be advantageous.

Position Title: Software Engineer / Associate Software Engineer (Magento) Job Summary: We are looking for a Magento Developer with 1-3 years of experience to join our team. The ideal candidate should have hands-on experience in Magento theme customization, module development, and performance optimization. The role requires strong problem-solving skills, coding expertise, and the ability to work both independently and collaboratively in a team. Key Responsibilities: Customize and develop Magento themes, modules, and extensions. Work with PHP, MySQL, MVC architecture, and Zend Framework. Implement and maintain Magento Commerce/Enterprise solutions. Ensure code quality, performance optimization, and security best practices. Debug and troubleshoot Magento-related issues efficiently. Optimize database queries and performance tuning. Follow PSR coding standards, Git-based workflows, and agile methodologies. Familiarity with web servers (Apache, Nginx), CDN, and distributed caching (Memcache, Redis). Stay updated with Magento trends, security patches, and emerging technologies. Good to Have: Work with GraphQL, Magento PWA, and headless implementations (preferred but not mandatory). Implement third-party integrations (ERPs, Payment Gateways, 3PL, etc.). Work with Hyva. Desired Candidate Profile: 1-3 years of hands-on experience with Magento development. Strong understanding of Magento fundamentals and architecture. Experience with GIT/SVN, CSS, JavaScript, jQuery. Ability to work independently and troubleshoot complex issues. Knowledge of debugging tools and security best practices. A problem-solving mindset with a focus on smart and efficient solutions. Passion for learning new technologies and implementing best coding practices. Good communication and collaboration skills to work in a team environment.

Job Title: WordPress Developer Experience: 5+ years | Opening(s): 1 | Location: Mohali | Department: Digital Marketing Position Summary We are seeking an expert WordPress Developer primarily responsible for back-end development, including creating custom features and plugins. This position requires a combination of programming skills (namely PHP, HTML5, CSS3, and JavaScript) and aesthetics (understanding element arrangements on the screen, the color and font choices, and so on). The candidate should have a strong understanding of industry trends and content management systems. Experience with responsive and adaptive design is strongly preferred. Also, an understanding of the entire web development process, including design, development, and deployment is preferred. Key Responsibilities Architect and Develop Solutions: Design, implement, and maintain scalable and efficient backend solutions using WordPress, ensuring high performance and responsiveness to requests from the frontend. Develop Custom WordPress Code: Extend the platform s functionality as necessary through custom development of WordPress custom post types, plugins, or REST API connections. Manage Back-End Services and Database Configuration: Oversee technical aspects of the CMS and server-side configurations for optimal performance. Maintain WordPress Core and Plugin Software: Regularly test and implement software updates related to WordPress core, plugins, or theme files. Troubleshoot and Resolve Issues: Address website bugs or problems related to themes, plugins, or hosting environments. Optimize Website Performance: Code and test websites to adhere to standards set forth by Google s PageSpeed Insights, Page Experience, and Core Web Vitals reporting. Frontend Development: Hands-on knowledge of creating visually appealing and user-friendly interfaces using HTML, CSS, JavaScript, and popular frameworks, ensuring a seamless user experience across various devices and browsers would be a plus but not mandatory for this role. Collaborate with Designers and Frontend Devs: Work alongside UX/UI designers and other frontend developers to translate design into a functional and engaging user experience. Develop Websites: Code responsive and user-friendly websites based on client specifications or approved graphic design files. This includes the creation or customization of WordPress template files. Adhere to Development Standards and Best Practices: Maintain high code quality that adheres to community standards for accessibility, CSS coding, PHP coding, HTML coding, JavaScript coding, and Semantic HTML5 standards using a consistent markdown style guide. Implement SEO Best Practices: Optimize website templates for SEO strategies and techniques outlined by in-house SEO and Google best Practice. Conduct Cross-Browser and Cross-Device Testing: Create a consistent user experience across various platforms and devices. Stay Updated on WordPress Updates: Research, learn, and implement the latest WordPress software and coding updates. Provide Technical Support and Training: Offer support and training to clients or internal teams for managing and updating the WordPress CMS. Maintain Comprehensive Documentation: Document code, solutions, and methodologies for future reference or team member use. Skills and Qualifications Bachelor s Degree in Computer Science or related field, or equivalent experience. 5+ years of development experience with WordPress. Experience working with a variety of WordPress plugins. Supported the use of custom WordPress themes and plugin development. Experience with PHP development and PHP frameworks. Working knowledge of SQL, JavaScript, HTML, and CSS. Working knowledge of front and backend development. Familiarity with code versioning tools (GitHub). Ability to manage multiple projects and deliverables simultaneously. Desire to learn and take on new challenges. Experience setting up development environments. Familiarity with ITSM tools (ServiceNow). Knowledge of security controls. Ability to develop user stories to address user requirements. Working knowledge of Linux. Understanding of agile development tools, especially Micro Focus ALM suite. Personal Attributes The successful candidate must have excellent communication and interpersonal skills. Excels in a fast-paced, results-oriented environment with the ability to adapt to change quickly. A teamwork attitude, willing to take on extra tasks and see them through. Acute attention to detail and problem-solving technical skills are also necessary attributes for the role. Join our team and be part of creating impactful campaigns that make a difference for our clients. If you re a creative thinker with a passion for words and a drive to succeed, we d love to hear from you! Qualification : Bachelors Degree in Computer Science or related field, or equivalent experience.

About the Role: We are seeking an experienced and customer-centric Senior Product Onboarding Specialist to join our team in Mohali. In this senior role, you will play a pivotal part in ensuring that our customers are onboarded seamlessly, receive personalized product demos, and are educated on best practices to maximize the value of our solutions. You will work closely with cross-functional teams to remove any roadblocks and contribute to improving product adoption and customer retention strategies. Key Responsibilities: Customer Onboarding: Lead and conduct high-level onboarding meetings, product tours, and company presentations, ensuring that customers understand how our products align with their business needs. Provide in-depth and tailored product demos based on the customer's goals, ensuring that complex product features are clearly explained and understood. Guide customers through product setup and ensure they are equipped for success from day one. Customer Education and Optimization: Work closely with customers to understand their specific goals and provide customized product information and best practices to help them achieve their desired outcomes efficiently. Proactively identify and remove roadblocks such as product-related issues, poor implementation, or gaps in customer knowledge that hinder their progress. Provide high-quality, ongoing educational materials and support to enhance product usage and adoption. Product Adoption and Retention: Collaborate with internal teams (e.g., customer support, product development) to address customer concerns and ensure timely issue resolution. Play a critical role in improving product adoption rates and increasing customer retention by fostering positive relationships and engagement strategies. Use insights from customer interactions to provide feedback to internal teams for continuous product improvement. Video Demonstrations and Educational Content: Create professional-grade video demonstrations, tutorials, and educational content to help customers better understand and utilize product features. Develop comprehensive onboarding materials, including step-by-step guides, video walkthroughs, and other resources that assist customers in achieving success with our products. Qualifications: Bachelor s degree in Business, Marketing, or a related field. 3-5 years of experience in product onboarding, customer success, or a related customer-facing role. Proven experience delivering product demos and guiding customers through complex product setups. Strong communication, presentation, and problem-solving skills with the ability to distill complex concepts into clear, actionable insights. Expertise in creating educational content, particularly video demonstrations, to support product adoption and customer success. Experience working with CRM systems, customer support tools, and video editing software is highly desirable. Demonstrated ability to build strong customer relationships and contribute to improving customer retention. Self-motivated and organized, with a proactive approach to solving customer challenges. Top Reasons to Work with Us: Join a fast-paced team of like-minded individuals who share your passion for customer success and technology. Work alongside an exceptionally talented and intellectual team, gaining exposure to new concepts and advanced technologies. Enjoy a high-growth work environment with ample learning and development opportunities. Competitive compensation package based on experience and skill. Qualification : Bachelors degree in Business, Marketing, or a related field.

Job Title: Principal Engineer Location: Mohali About The Role As a Senior Software Engineer, you will play a pivotal role in designing, developing, and optimizing BotPenguin s AI chatbot & Agents platform. You ll collaborate with product managers, tech leads, and customer success teams to develop robust backend APIs, integrate with frontend applications, and enhance system performance. You will also be responsible for conducting code reviews, mentoring junior developers, and ensuring high software quality standards. This role offers exciting opportunities to build impactful AI-driven solutions and shape the future of conversational automation. What you need for this role Education: Bachelor's degree in Computer Science, IT, or related field. Experience: 3-6 years in software development roles. Technical Skills: Strong understanding of MEAN/MERN Stack technologies. Experience in software architecture planning and low-level design. Ability to create and implement scalable, high-performance solutions. Hands-on experience in backend API development & UI integration. Familiarity with cloud platforms like AWS and containerisation (Docker, Kubernetes). Understanding of AI/ML concepts in development. Knowledge of version control tools like GitLab/GitHub and project management tools like Notion. Soft Skills: Strong analytical mindset, leadership skills, and a passion for mentoring junior developers. What you will be doing Collaborate with the Product Team to plan and implement technical solutions for new features. Work closely with Technical Leads & Senior Developers to define software architecture and create low-level designs. Conduct code reviews to ensure adherence to best practices and coding standards. Develop backend APIs and integrate them with frontend applications. Conduct automated unit & integration testing to ensure high code quality. Document technical processes, APIs, and troubleshooting guides. Monitor system performance and suggest improvements to optimize efficiency. Assist the Customer Success Team in resolving technical challenges and enhancing user experience. Mentor junior engineers, providing guidance on best practices and career growth. Any other task relevant to the product that may be needed. Top reasons to work with us Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. *Based on performance, this role offers the opportunity for promotion to a VP position.

Job Title: Product Lead Engineer Location: Mohali About The Role As a Product Technical Lead, you will act as the bridge between the product vision and technical execution. You will lead product architecture discussions, define technical roadmaps, and guide engineering teams to deliver high-performance, scalable solutions for our AI chatbot platform BotPenguin. This is a high-impact role that demands strategic thinking, hands-on development expertise, and leadership skills to align cross-functional teams toward product success. You will be closely working with product managers, senior engineers, AI experts, and business stakeholders. You will also be responsible for conducting code reviews, mentoring junior developers, and ensuring high software quality standards. This role offers exciting opportunities to build impactful AI-driven solutions and shape the future of conversational automation. What you need for this role This position is a leadership role, requiring the ability to guide teams, drive initiatives, and influence outcomes at a strategic level. Education: Bachelor's degree in Computer Science, IT, or related field. Experience: 5 + years of experience in software engineering with at least 2+ years in a technical leadership role. Technical Skills: Proven experience in scalable system design and product architecture. Strong understanding of MEAN/MERN Stack technologies. Experience in software architecture planning and low-level design. Ability to define and implement product-level architectural patterns. Ability to create and implement scalable, high-performance solutions. Hands-on experience in backend API development & UI integration. Familiarity with cloud platforms like AWS and containerisation (Docker, Kubernetes). Understanding of AI/ML concepts in development. Knowledge of version control tools like GitLab/GitHub and project management tools like Notion. Soft Skills: Strong analytical mindset, leadership skills, and a passion for mentoring junior developers. What you will be doing Lead technical architecture design and roadmap planning for BotPenguin s core platform. Work alongside the Product Manager to align product vision with technical execution. Collaborate with engineering teams to translate product requirements into scalable solutions. Design and develop core modules of the platform, especially those related to automation, chat assignment, analytics, and multi-agent support. Implement and enforce technical best practices, coding guidelines, and documentation standards. Evaluate and integrate LLM models, AI agents, and automation tools as per evolving product needs. Ensure performance, security, and scalability of applications across global deployments. Support Customer Success and QA teams with technical issue resolution and RCA. Drive technical discussions, conduct code reviews, and ensure timely feature delivery. Foster a culture of continuous improvement, collaboration, and innovation within the tech team. Collaborate with the Product Team to plan and implement technical solutions for new features. Work closely with Technical Leads & Senior Developers to define software architecture and create low-level designs. Conduct code reviews to ensure adherence to best practices and coding standards. Develop backend APIs and integrate them with frontend applications. Conduct automated unit & integration testing to ensure high code quality. Document technical processes, APIs, and troubleshooting guides. Monitor system performance and suggest improvements to optimize efficiency. Assist the Customer Success Team in resolving technical challenges and enhancing user experience. Mentor junior engineers, providing guidance on best practices and career growth. Any other task relevant to the product that may be needed. Top reasons to work with us Lead the architecture and evolution of a fast-growing AI product used globally. Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. *Based on performance, this role offers the opportunity for promotion to a VP/CTO position. Qualification : Bachelor's degree in Computer Science, IT, or related field.

Job Title: WordPress Developer / WordPress CMS Expert Job Type: Full-time Job Description: We are looking for a highly skilled WordPress Developer or WordPress CMS Expert proficient in PHP programming (OOP), MySQL, JavaScript, and jQuery to join our team. In this role, you will be responsible for developing creative, functional, and responsive WordPress websites tailored to meet client requirements. The ideal candidate will have a strong understanding of front-end and back-end development processes and will contribute to improving our product codebase. You will be expected to develop WordPress websites from the ground up, ensuring the code is of the highest quality, fast, scalable, and performs well. Your expertise in WordPress CMS and related technologies will help in crafting dynamic and engaging web experiences. Key Responsibilities: Website Development: Design, implement, and manage websites using WordPress, ensuring responsive design and functionality across multiple devices and platforms. Back-End Development: Handle back-end functionality, ensuring a smooth integration of databases (MySQL) and server-side components. Front-End Development: Develop interactive and responsive front-end features with HTML5, CSS3, JavaScript, and jQuery. Client Collaboration: Work closely with clients to understand their needs and develop solutions that match their expectations. Optimization & Performance: Ensure the performance, speed, and scalability of websites by optimizing code and resources. Troubleshooting & Debugging: Thoroughly test and debug websites across different browsers and devices using browser console and external tools. Third-Party Integrations: Integrate 3rd party services, APIs, and plugins with WordPress and Shopify. Shopify Development: If required, work with Shopify s theming system and Liquid templating, implementing/debugging Shopify apps and creating custom solutions. Maintenance & Updates: Regularly maintain and update websites, ensuring they stay current with the latest technologies and best practices. Essential Skills and Qualifications: Proficiency in Web Technologies: Strong knowledge of HTML5, CSS3, JavaScript, jQuery, and DOM manipulation. WordPress Expertise: Proven experience developing websites with WordPress CMS, including creating themes and plugins. PHP & MySQL: Strong understanding of PHP programming (OOP) and MySQL databases. Shopify & E-commerce: Hands-on experience with Shopify theming, Liquid templating, and integration of e-commerce functionalities. CSS Pre/Post-processors: Experience with SASS or other CSS preprocessors. Debugging Skills: Excellent debugging skills using browser console and external debugging tools. Responsive Design: Experience in designing and developing responsive layouts for desktop, tablet, and mobile devices. Third-Party Service Integration: Experience working with third-party services, APIs, and plugins, particularly for WordPress and Shopify. Communication: Good verbal and written communication skills to collaborate effectively with team members and clients. Desirable Skills: Experience with Shopify s object/properties, AJAX API, and Meta fields. Understanding of website security best practices. Knowledge of modern development practices, version control (e.g., Git), and agile methodologies. Ability to work in a fast-paced environment and manage multiple projects simultaneously. What We Offer: Competitive salary and benefits. Dynamic and supportive work environment. Opportunity to work with cutting-edge technologies. Professional growth and skill development.

About Us At VT Netzwelt, we are a global technology leader specializing in crafting innovative web, mobile, and e-commerce solutions. With a team of 130+ experts, we are committed to delivering cutting-edge solutions that empower businesses to thrive in the digital age. We serve a diverse clientele, ranging from Fortune 500 companies to promising startups. Position Summary We are looking for a talented and motivated Senior Frontend Developer / Senior Web Designer to join our dynamic team. The ideal candidate will be responsible for designing and implementing visually appealing and user-friendly web interfaces using modern frontend technologies. Key Responsibilities Develop and Maintain Web Interfaces: Design and implement responsive, user-friendly web interfaces using HTML, CSS, Bootstrap, and JavaScript. Ensure web applications are optimized for performance and scalability. Collaboration with Design & Backend Teams: Work closely with the design and backend teams to convert UI/UX designs into functional web components. Cross-Browser Compatibility & Troubleshooting: Ensure cross-browser compatibility and resolve UI-related issues promptly. Implement Web Development Best Practices: Integrate the latest frontend trends and technologies to enhance user experience and functionality. Stay Updated: Keep up to date with the latest frontend technologies and best practices in web development. Required Skills Experience: 4 to 5 years of relevant experience as a Frontend Developer. Technical Proficiency: Strong expertise in HTML, CSS and frameworks such as Bootstrap, Tailwind, SASS/LESS. Experience in responsive design using Flexbox, Grid, and media queries. Familiarity with SEO best practices for HTML structure and content. Design Tools: Experience with Figma and Adobe XD for interpreting designs. Version Control: Proficiency with Git or other version control systems. Problem-Solving & Attention to Detail: Strong problem-solving skills and a keen eye for detail. Bonus Skills (Optional but Preferred): Experience in building and customizing themes for CMS platforms like WordPress, Magento, Shopify, Wix, and HubSpot. Knowledge of JavaScript and frameworks like React, Angular, or Vue.js is a plus. Join our team and help shape the future of web development with innovative, user-friendly, and high-performance web applications!

Job Overview: We are seeking a talented Front-End (Angular) Developer to work on the client-side of our web and mobile applications. The ideal candidate will have a deep understanding of Angular (JS/2+), front-end development, and web application frameworks. As part of the development team, you will focus on implementing highly interactive, responsive user interfaces while ensuring high performance across both mobile and desktop platforms. You will collaborate closely with back-end developers to integrate with APIs and contribute to an agile development environment. Responsibilities: Angular Application Development: Develop, test, and maintain advanced Angular (JS/2+) applications, with a strong focus on creating a seamless user experience. UI/UX Design Implementation: Implement user interfaces based on provided designs, focusing on performance, scalability, and high responsiveness for both mobile and desktop environments. Collaboration with Cross-Functional Teams: Work with back-end developers to define API requirements, ensure seamless integration, and optimize the overall user experience. Agile Development: Collaborate within a Scrum team to define and develop application scope and objectives, and work iteratively to prepare functional and technical specifications using Agile methodologies. Bug Fixing & Troubleshooting: Analyze, classify, and resolve complex issues related to both front-end and back-end functionality. Proactively fix bugs and improve system uptime by enhancing system quality. Code Maintenance & Unit Testing: Write well-documented, tested, and idiomatic JavaScript, HTML, and CSS code. Perform unit testing using industry-standard tools and ensure all code is reusable, maintainable, and modular. Performance Optimization: Ensure the front-end application is optimized for performance, including responsive feedback for user actions, non-blocking code, and leveraging advanced techniques like multi-threading. API Integration: Work closely with back-end developers to integrate and communicate with RESTful APIs and external web services. Version Control & Documentation: Utilize version control tools (GitLab preferred) and contribute to technical documentation and peer reviews, ensuring smooth development processes. Continuous Improvement: Take the initiative to drive issue resolution and system enhancements. Stay up-to-date with the latest technologies and trends in front-end development to continuously improve processes and products. Requirements: Technical Expertise: Proficiency in HTML, CSS, JavaScript, and AngularJS/Angular 2+ framework. Strong knowledge of ES6 and TypeScript. Hands-on experience with unit testing using industry-standard tools. Familiarity with version control systems (GitLab preferred). Web Technologies Knowledge: Deep understanding of web application components including platform, database, API, caching layers, and web services. Experience in integrating with RESTful APIs and optimizing the front-end for performance. Analytical & Problem-Solving Skills: Strong ability to troubleshoot complex issues, analyze business requirements, and provide innovative solutions. Collaborative & Agile Experience: Experience working in an Agile Scrum development environment, with a collaborative mindset and ability to work effectively with cross-functional teams. Self-Starter: Proactive in identifying opportunities for system and process improvement, with the ability to take ownership of tasks and drive results. Performance Focus: Experience in developing high-performance front-end applications and handling multi-threading, non-blocking code, and ensuring seamless user experiences. Attention to Detail: A strong eye for detail in writing clean, reusable, and testable code, as well as ensuring designs are accurately translated into responsive, functional interfaces. Nice to Have: Experience in UI/UX design and familiarity with responsive design techniques. Familiarity with task runners or build automation tools for production deployment. What We Offer: Growth Opportunity: Work in a collaborative and innovative environment with opportunities to grow and expand your skill set. Impactful Work: Contribute to building products that have a direct impact on user experience and business success. Dynamic Environment: Be part of a fast-paced, agile team that values creative problem-solving and continuous learning. If you're passionate about front-end development and eager to build high-performance applications with cutting-edge technologies, we d love to hear from you. Apply now to join our dynamic team!