Troubleshooting Tools Jobs in Bengaluru

IT Systems Administrator Location: Bengaluru Work Type: Full-Time About Postman Postman is the world s leading API platform, used by over 40 million developers and 500,000 organizations, including 98% of the Fortune 500. We simplify every step of the API lifecycle, enabling teams to create better APIs, faster. Founded in Bengaluru, Postman is headquartered in San Francisco, with offices in Boston, New York, and Bengaluru. We are privately held, backed by Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. The Opportunity We are seeking a highly skilled IT Systems Administrator to support and scale Postman s global IT infrastructure. You will be on the front lines of IT support, providing world-class technical assistance to Postmanauts across departments and time zones. This role requires strong troubleshooting skills, technical expertise, and excellent communication, with the ability to work independently and collaboratively. The IT Systems Administrator will be responsible for endpoint management, workstation setup, software deployment, and identity/access management, ensuring Postman s IT operations run smoothly. Key Responsibilities Provide on-site and remote IT support, including onboarding, software installation, hardware setup, and system configuration. Troubleshoot and resolve technical issues efficiently, coordinating with other engineers or third-party vendors as needed. Administer and optimize enterprise applications for productivity and collaboration (GSuite, Zoom, Slack, Atlassian, Okta). Create and maintain knowledge base articles and self-service documentation. Manage account lifecycle: onboarding new hires, configuring applications, and deactivating accounts as needed. Design and implement scalable identity and access management (IAM) solutions. Ensure SLAs are met in alignment with workload volumes and operational goals. Conduct research to identify technical and business solutions and deploy them into production infrastructure. Collaborate with IT leadership to propose new services and solutions that enhance productivity and efficiency. About You 3 5 years of experience with productivity and collaboration tools. Strong knowledge of SaaS applications, including GSuite, Okta, Slack, Jamf, Intune, Mac OS, and Windows OS. Experience with ITSM tools such as Jira, ServiceNow, or equivalent. Strong troubleshooting skills and ability to conduct in-depth technical research. Excellent time management and organizational skills; able to prioritize multiple requests effectively. Highly self-motivated, proactive, and capable of working independently. Passion for learning and growing within the IT domain. Flexible hybrid work model (3 days in-office) with a collaborative team environment. Full medical coverage, flexible PTO, wellness reimbursement, and monthly lunch stipend. Wellness programs, team-building events, and donation-matching initiatives. An inclusive, growth-oriented culture where every team member can thrive. Our Values Curiosity: Explore and innovate boldly. Transparency: Communicate openly about successes and challenges. Focus: Deliver results aligned with Postman s vision. Inclusion: Every voice matters. Excellence: Strive for the best products and experiences.

Position: IT Support Engineer Location: Bangalore Experience Required: 3 5 years Department: IT & Infrastructure About Muthoot FinCorp ONE Muthoot FinCorp ONE is a fintech venture from Muthoot FinCorp Ltd., building a comprehensive digital financial ecosystem offering services across lending, investments, protection, and remittance. With a vision to become India s most trusted digital financial services provider, we blend a startup's agility with the legacy strength of the Muthoot Pappachan Group. Our platform focuses on delivering seamless, scalable, and user-friendly financial solutions, backed by robust technology and innovation. What You ll Do Key Responsibilities As an IT Support Engineer, you will be a critical part of our technology operations team, ensuring smooth IT functionality, end-user support, asset management, and continuous process improvement. End-User Technical Support Resolve technical issues related to hardware, software, systems, and networks. Provide timely and professional IT support to internal users across devices and platforms. Manage and resolve IT helpdesk tickets with proper documentation and follow-ups. IT Asset & Inventory Management Maintain an accurate inventory of IT hardware and software assets. Ensure timely updates, maintenance, and tracking of all IT assets across teams. Documentation & Knowledge Management Document recurring issues and resolutions to build a central knowledge repository. Maintain technical documentation for internal systems, network diagrams, SOPs, and processes. Track and log all IT tasks, issues resolved, and support interactions. Collaboration & Cross-Functional Support Work with engineering, product, and business teams to troubleshoot issues and implement tech solutions. Actively participate in project implementations and cross-functional technical initiatives. Continuous Learning & Team Development Proactively identify areas for personal and team improvement. Share knowledge, conduct peer training, and mentor junior staff when required. Attend trainings, write technical blogs, or suggest process improvements for efficiency. What We re Looking For Skills & Qualifications Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience: 3 to 5 years of experience in IT support, infrastructure, or end-user services. Technical Skills: Strong knowledge of Windows/Mac OS, system troubleshooting, and networking fundamentals. Proficient in Microsoft Office Suite, ITSM tools, ticketing systems, and remote support tools. Basic understanding of ITIL practices is a plus. Soft Skills: Excellent problem-solving and communication skills (both written and verbal). Detail-oriented with excellent documentation and follow-up discipline. Strong customer service mindset with an ability to work independently and collaboratively. Comfortable working in a fast-paced, startup-like environment. Impact at Scale Contribute to building India s next big fintech story Startup Culture + Legacy Backing Best of both worlds High-Growth Opportunity Learn from senior industry leaders and drive your career forward Ownership & Autonomy Make decisions, solve real problems, and take initiative Team of A-Players Work alongside passionate, high-performing professionals If you re passionate about IT support, love solving real-world tech issues, and want to be part of a purpose-driven digital finance revolution we d love to hear from you. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Job Title: Associate System Administration Location: Bangalore Department: IT Employment Type: Full-time Experience Required: 2 4 years Job Overview We are looking for a skilled and proactive Associate System Administration (L2 Support) to join our IT team. This role involves assembling and installing desktops/laptops, maintaining systems with regular upgrades and security patches, and ensuring that all hardware and software operate smoothly and securely. You ll be responsible for delivering high-quality IT support to ensure business continuity and system reliability. As a System Administrator, you will work closely with users, network devices, and support tools to help maintain a robust and secure IT infrastructure. Key Responsibilities Assemble, install, configure, and maintain desktops, laptops, printers, and peripherals. Provide L2 support and troubleshooting for system and network issues. Perform remote troubleshooting and guide users through step-by-step solutions. Ensure operating systems (Windows, Linux/Ubuntu, macOS) are properly maintained and updated. Support enterprise software installations and help users work efficiently with tools and applications. Handle inventory management of hardware, software, and licenses including allocation and record-keeping. Ensure all systems are secure from external threats and aligned with network security practices. Install and maintain network hardware, including routers, switches, firewalls, UTMs, and server hardware. Maintain knowledge of dynamic/static routing, ACLs, OSI model, IP subnetting, and RAID configurations. Monitor and ensure the performance and uptime of all systems across the organization. Maintain documentation and manage the ticketing system to track issues, resolutions, and follow-ups. Collaborate with cross-functional teams to support business operations and IT initiatives. Maintain data using Microsoft Excel or Google Sheets for tracking and reporting. Required Skills & Qualifications 2 4 years of hands-on experience in System Administration, Desktop Support, or Technical Support roles. Experience working with Windows, Linux/Ubuntu, and macOS environments. Solid understanding of computer hardware, server architecture, RAID, and storage solutions. Knowledge of network devices, ACLs, OSI model, IP addressing, routing, and firewalls. Familiarity with office automation tools and troubleshooting of printers, scanners, and related devices. Strong understanding of antivirus tools, endpoint protection, and overall IT security practices. Ability to manage and resolve support tickets with detailed documentation. Excellent problem-solving, multitasking, and customer-service skills. Preferred Certifications CompTIA A+ or CompTIA N+ ITIL Foundation or similar certification This is a fantastic opportunity for an IT professional to work in a fast-paced, dynamic environment where you can make a real impact by ensuring seamless IT operations.

Position: Technical Lead - DevOps Location: Bangalore Rural, Karnataka, India Department: Data Platform and DevOps Employment Type: Subexian Experience Required: 3 to 6 years Job Overview: We are seeking an experienced Kubernetes Administrator with a strong background in managing containerized environments. The ideal candidate will have 4+ years of hands-on experience in deploying, configuring, and optimizing Kubernetes clusters to drive scalability, reliability, and performance. This is an excellent opportunity to leverage your expertise in Kubernetes orchestration while contributing to the overall success of our platform. Key Responsibilities: Cluster Management: Deploy, configure, and manage Kubernetes clusters both on-premises and across cloud platforms such as AWS, Azure, and GCP. Security & Compliance: Implement best practices for cluster security, including role-based access control (RBAC), network policies, and data encryption at rest and in transit. Automation: Automate cluster provisioning and ongoing management using tools like Terraform, Ansible, or Helm charts, streamlining operations and reducing manual tasks by 40%. Monitoring & Performance: Continuously monitor cluster health and performance metrics using tools like Prometheus, Grafana, ensuring high availability and optimal performance. CI/CD Pipelines: Design and implement CI/CD pipelines for containerized applications using tools such as Jenkins, GitLab CI/CD, and CircleCI to enable smooth continuous delivery. Collaboration: Work closely with development teams to troubleshoot issues, optimize application performance, and ensure compatibility with Kubernetes environments. Security Audits: Conduct regular security audits to identify vulnerabilities and ensure compliance with industry standards. Documentation: Maintain clear and comprehensive documentation for deployment procedures, configuration settings, and troubleshooting guides to enhance knowledge sharing within the team. Infrastructure Management: Administer and maintain Linux/Unix servers and virtualization platforms such as VMware or KVM, ensuring seamless operations across the infrastructure. Backup & Recovery: Implement and manage robust backup and disaster recovery solutions to ensure data integrity and minimize system downtime. Technical Support: Provide expert-level technical support for server and network infrastructure-related issues. Required Skills & Qualifications: Proven experience in Kubernetes deployment, configuration, and administration. Strong command of containerization technologies, including Docker and containerd. Hands-on experience with cloud platforms such as AWS, Azure, and GCP. Proficiency in Infrastructure as Code (IAC) tools like Terraform and Ansible. Familiarity with CI/CD pipelines and automation tools like Jenkins and GitLab CI/CD. Excellent troubleshooting and problem-solving skills. Strong communication and collaboration abilities, with the capability to work effectively across cross-functional teams. If you re passionate about DevOps, Kubernetes, and driving the success of containerized environments, we d love to hear from you!

Platform Engineer Location: Bengaluru, Karnataka, India Full-time partially remote About ColorTokens At ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen but with our cutting-edge ColorTokens Xshield platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected. Our innovative platform provides unparalleled visibility into traffic patterns between workloads, OT/IoT/IoMT devices, and users, allowing businesses to enforce granular micro-perimeters, swiftly isolate key assets, and respond to breaches with agility. Recognized as a Leader in the Forrester Wave : Microsegmentation Solutions (Q3 2024), ColorTokens safeguards global enterprises and delivers significant savings by preventing costly disruptions. Our culture We foster an environment that values customer focus, innovation, collaboration, mutual respect, and informed decision-making. We believe in alignment and empowerment so you can own and drive initiatives autonomously. Self-starters and high-motivated individuals will enjoy the rewarding experience of solving complex challenges that protect some of world s impactful organizations be it a children s hospital, or a city, or the defense department of an entire country. Position Overview: Colortokens is looking for a Junior Platform Administrator to assist in managing, maintaining, and optimizing our NextGen Security Information and Event Management (SIEM) platform. The ideal candidate will support the day-to-day operations, help onboard customer log sources, troubleshoot integration issues, and provide technical assistance to the security operations team. This role is ideal for a motivated professional with 3+ years of experience in SIEM administration, security operations, or log management. Key Responsibilities: SIEM Platform Administration Assist in deploying, configuring, and maintaining the NextGen SIEM platform (e.g., Stellar Cyber, Splunk, Sentinel, QRadar, Chronicle, Exabeam). Perform basic updates and patches to ensure platform security and functionality. Monitor SIEM health, performance, and uptime under the guidance of senior administrators. Log Source Management Onboard new log sources and validate data ingestion. Help troubleshoot log ingestion, parsing, and formatting issues. Maintain log retention policies for compliance. Rule and Use Case Management Support the development and deployment of detection rules, correlation use cases, and alerts. Tune existing use cases to minimize false positives. Work closely with security analysts to refine alerting strategies. Integration and Automation Assist in integrating SIEM with other security tools (e.g., EDR, microsegmentation, vulnerability scanners). Work on basic automation tasks using scripting (Python, PowerShell) to enhance SIEM efficiency. Platform Security and Compliance Support role-based access control (RBAC) and platform security policies. Help ensure SIEM adheres to compliance standards like SOC2, ISO 27001. Participate in periodic security audits. Network Debugging & Troubleshooting Have a basic understanding of TCP/IP, networking concepts, and protocols. Assist in debugging network connectivity issues related to SIEM log ingestion. Use basic network troubleshooting tools. Collaboration and Support Work alongside SOC analysts, threat hunters, and security engineers. Provide basic technical support for SIEM users. Assist in training and documentation for security teams. Performance Monitoring and Optimization Monitor storage and indexing performance to ensure optimal operations. Report any performance issues to senior administrators. Contribute to platform health reports and alerting metrics. Incident Support Assist SOC teams in log analysis, incident response, and forensic investigations. Ensure log data is readily available for security incidents. Education and Certifications: Bachelor s degree in Computer Science, Information Security, or a related field. Certifications (Preferred but not mandatory): Splunk Certified User/Admin Microsoft Certified: Security Operations Analyst Associate QRadar Certification Any SIEM-related certification Experience: 3+ years of experience in SIEM administration, security operations, or log management. Hands-on experience with at least one SIEM platform (e.g., Stellar Cyber, Splunk, Sentinel, Chronicle, Exabeam). Basic knowledge of log ingestion, rule creation, and data parsing. Exposure to scripting (Python, PowerShell) for automation. Basic understanding of TCP/IP networking concepts and network debugging. Technical Skills: Understanding of log formats, Syslog, JSON, XML, and data pipelines. Basic knowledge of querying languages (KQL, SPL, AQL). Familiarity with SIEM integration with security tools like EDR, SOAR, NDR. Awareness of MITRE ATT&CK, NIST, or CIS security frameworks. Basic experience with network troubleshooting tools (ping, traceroute, netcat (nc)). Soft Skills: Strong problem-solving and troubleshooting abilities. Good verbal and written communication skills. Ability to work collaboratively in a security operations environment. Preferred Skills: Basic understanding of cloud-based security solutions (AWS, Azure, Google Cloud). Exposure to SOAR tools (e.g., Cortex XSOAR, Splunk Phantom). Interest in machine learning-based anomaly detection for SIEM. Key Metrics for Success: Successful onboarding of log sources. Improvement in log ingestion and parsing accuracy. Contribution to fine-tuning detection rules. Timely resolution of SIEM-related support requests. Ability to identify and troubleshoot basic network connectivity issues.

Job Title: Associate IT Engineer Location: Bangalore North, Karnataka, India Job Type: Full-Time Experience Required: 2 3 Years Industry: Entertainment / Mobile Gaming About Us: We are one of India s most dynamic and fast-growing mobile gaming companies. Since our founding in 2014, we ve been building chart-topping games for a global audience in partnership with Modern Times Group (MTG). Our mission is to create simple, impactful casual gaming experiences at massive scale. Our portfolio includes globally popular titles such as Daily Themed Crossword, WordTrip, WordJam, WordWars, WordTrek, TileMatch, and Jigsaw. Position Summary: We re looking for a motivated Associate IT Engineer to support our growing technology infrastructure. In this role, you ll take ownership of IT operations, endpoint and access management, IT security, cloud platform administration, and day-to-day support tasks ensuring our teams have seamless and secure access to the tools they need. Key Responsibilities: System & Endpoint Management Manage MDM solutions (e.g., Intune, Jamf, JumpCloud, ManageEngine). Automate device provisioning and security configuration processes. Oversee IT asset lifecycle (endpoints, peripherals, and licenses). Identity & Access Management Manage IAM for SaaS tools (e.g., GitHub, Slack, AWS/GCP, Zoom, Apple Store Connect, Google Play). Implement and maintain SSO/SAML integrations for internal tools and dashboards. Security & Compliance Monitor and enhance endpoint and network security (e.g., antivirus, encryption, OS patching). Implement cybersecurity best practices and incident response playbooks. Liaise with internal/external auditors and lead audit compliance processes. IT Support & Operations Provide L1/L2 support for internal IT issues. Monitor infrastructure health and performance via appropriate tools. Maintain technical documentation on Confluence. Support software license deployment and version upgrades with cost optimization. Skills & Requirements: 2 3 years of hands-on IT experience in a similar role. Strong working knowledge of MDM platforms and endpoint security tools. Familiarity with access control and SSO tools. Proficient in managing SaaS environments and troubleshooting desktop hardware/software. Strong grasp of networking fundamentals and cybersecurity principles. Excellent problem-solving skills and stakeholder communication. Experience with infrastructure monitoring tools is a plus. Exposure to cloud platforms (AWS/GCP) preferred. What We Offer: A high-energy, collaborative work culture. Opportunity to work in a fast-scaling, tech-first gaming company. Access to the latest technologies and tools in IT & infrastructure. A chance to shape secure systems used by a globally recognized mobile gaming company.

Position Title: Senior Data Engineer Databricks, PySpark, Cloud Platforms Location: Bengaluru Bellandur (GTP) Employment Type: Full-time Job Summary Synechron is looking for a Senior Data Engineer to join our advanced analytics team in Bengaluru. In this role, you will architect and build scalable, high-performance data pipelines that power data science, analytics, and business intelligence initiatives. You ll work with modern tools including Databricks, PySpark, and cloud data platforms, while collaborating across teams to ensure high-quality, secure, and efficient data solutions. Key Responsibilities Design, develop, and maintain large-scale, secure, and efficient data pipelines using Databricks, PySpark, and cloud-native tools. Partner with data scientists, analysts, and business stakeholders to translate requirements into robust data solutions. Integrate data from various structured, semi-structured, and streaming sources. Ensure high standards for data quality, performance optimization, security, and cost efficiency. Drive data pipeline automation, orchestration, and monitoring using tools like Airflow. Lead troubleshooting efforts, performance tuning, and enhancements of existing pipelines. Stay informed about emerging data technologies and recommend adoption where relevant. Technical Skills Core Expertise Programming: Python (expert), SQL (advanced), PySpark. Platforms: Databricks (clusters, notebooks, workflows), AWS/Azure/GCP. Data Orchestration: Apache Airflow (or similar). Data Warehousing: Snowflake (preferred), data modeling, ETL/ELT pipelines. Streaming: Kafka or other stream processing tools. DevOps: CI/CD (GitLab CI, Jenkins), version control (Git), containerization (Docker/Kubernetes preferred). Security: Familiarity with encryption, access controls, and compliance best practices. Experience 8+ years of experience in data engineering or related roles. Proven expertise in developing and deploying scalable data pipelines using Databricks, PySpark, and SQL. Hands-on experience with cloud platforms (AWS, Azure, or GCP). Strong background in data warehousing, especially with Snowflake. Exposure to real-time data processing and orchestration tools. Experience implementing CI/CD pipelines for data workflows is a plus. Daily Responsibilities Build and optimize data ingestion, transformation, and storage workflows. Collaborate with cross-functional teams to align data solutions with business objectives. Monitor, troubleshoot, and continuously improve pipeline performance. Conduct data quality checks, ensure governance and compliance standards. Contribute to technical documentation, code reviews, and team knowledge sharing. Qualifications Bachelor s or Master s degree in Computer Science, IT, or related field. Relevant certifications (e.g., Databricks Certified Data Engineer, AWS Certified Data Analytics) are preferred. Professional Competencies Strong problem-solving and analytical mindset. Effective communicator with ability to collaborate across technical and non-technical teams. Time management and prioritization skills under tight deadlines. Proactive leadership and a passion for innovation. Commitment to ethical data use and data security. Diversity & Inclusion at Synechron Synechron is committed to building an inclusive, diverse, and equitable workplace. Through our global Same Difference DEI initiative, we celebrate and support people from all backgrounds, including race, gender, sexual orientation, religion, age, disability, and more. We offer flexible work arrangements, continuous learning, internal mobility, and mentoring programs to support every employee s growth. Qualification : Bachelors or Masters degree in Computer Science, IT, or related field

DevOps Engineer Bangalore, India Location: Bangalore (Bengaluru) Experience: 2 to 8 Years Industry: IT Software / Cloud & DevOps Job Summary: We are seeking an experienced DevOps Engineer to design, implement, and manage CI/CD pipelines on AWS and support application deployments. The ideal candidate will have hands-on expertise with AWS services, automation tools, and security integration within DevOps workflows. Key Responsibilities: Design, configure, and maintain CI/CD pipelines using AWS native tools or traditional platforms such as Jenkins, GitHub Actions, etc. Deploy applications on AWS using services like AWS Fargate, EBS, S3, CodePipeline, CodeBuild, and others Onboard applications onto AWS DevOps platform following the required CI/CD workflow Collaborate with application and operations teams to provide remediation and support for CI/CD pipeline onboarding Integrate various test automation frameworks and tools into CI/CD pipelines for continuous testing Implement security scanning and frameworks within pipelines, including SAST, DAST, IAST, and RASP Monitor the DevOps platform, applications, and infrastructure; respond proactively to incidents and events Automate operational tasks using Ansible or scripting languages (e.g., Python, Bash) Develop reusable automation assets and scripts to streamline DevOps processes Required Skills: Proven experience setting up and managing CI/CD pipelines on AWS and other platforms Strong knowledge of AWS services relevant to DevOps: Fargate, EBS, S3, CodePipeline, CodeBuild Familiarity with automation tools like Ansible, scripting languages, and infrastructure-as-code Experience integrating security tools and frameworks within DevOps pipelines Good troubleshooting and monitoring skills with cloud-native tools and third-party platforms Excellent collaboration skills for working across development and operations teams Preferred Qualifications: Bachelor s degree in Computer Science, Engineering, or related field Certifications in AWS DevOps (AWS Certified DevOps Engineer) or similar credentials Experience with container orchestration (e.g., Kubernetes) and Docker Knowledge of Agile and DevSecOps methodologies Work on cutting-edge cloud-native DevOps solutions Collaborate with a dynamic team focused on automation and security Opportunity for professional growth and certification support Qualification : Bachelors degree in Computer Science, Engineering, or related field.

Backend Engineer Location: Bengaluru (Hoodi, Rathi Legacy, Rohan Tech Park) Team: Product Engineering Employment: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader leveraging AI and data to solve complex industrial challenges in Oil & Gas, Chemicals, Pharma, Manufacturing, and Energy. Our flagship products include Cognite Atlas AI and Cognite Data Fusion (CDF). We have been recognized as a 2022 Technology Innovation Leader and 2024 Microsoft Energy & Resources Partner of the Year, driving the future of industrial digital transformation. Our Values Impact: Deliver meaningful, measurable results. Ownership: Take responsibility beyond your comfort zone and foster inclusivity. Relentless: Innovate with determination and resilience. Role & Responsibilities Design and develop scalable, high-performance backend services and APIs using Java, Kotlin, or Python for Cognite Data Fusion. Work with advanced database technologies like PostgreSQL and Elasticsearch to enhance our industrial knowledge graph. Collaborate with application teams to create user-centric solutions addressing complex industrial problems. Build resilient, scalable infrastructure using modern open-source tools and Cognite s data platform. Influence critical product and technical decisions by partnering closely with stakeholders and domain experts. 5+ years of backend engineering experience, primarily using Java, Kotlin, or Python in SaaS/product companies at scale. Flexibility with tech stacks: Java/Kotlin experience is a plus for Python developers and vice versa. Experience with Spark is highly valued. Strong background in modern databases (PostgreSQL, Elasticsearch), graph processing, distributed systems, and performance tuning. Commitment to clean, maintainable code and best practices through continuous code review and improvement. DevOps experience: CI/CD, Infrastructure as Code, Kubernetes multi-cloud deployments (AWS, GCP, Azure). Skilled in observability and diagnostics with tools like Prometheus, Grafana, and expertise in troubleshooting complex system issues. Comfortable contributing to and learning from the open-source community. Excellent communication skills to collaborate effectively across diverse, global teams. Be part of a diverse global team representing 70+ nationalities, committed to DEI. Work in a modern, vibrant office environment at Rathi Legacy, Hoodi, Bengaluru with hybrid flexibility. Flat hierarchy with direct access to leadership and minimal bureaucracy. Collaborate with world-class talent on ambitious, high-impact projects across multiple industries. Engage in Cognite s HUB community for direct interaction with colleagues and partners. Make Your Impact Join Cognite and help revolutionize industrial digital transformation with strong DataOps, enabling better decisions and sustainability for global clients. We encourage applications from all backgrounds and identities. If you re passionate about shaping the future of industrial SaaS, apply today!

Job Title: Tech Support Engineer Location: Bengaluru, India Company: LimeChat About LimeChat LimeChat is reimagining how businesses engage with customers through human-like conversations powered by AI, especially on platforms like WhatsApp. We're part of Y Combinator s Winter 2021 cohort and backed by top-tier investors. Over 300+ brands including HUL, ITC, Sugar Cosmetics, and Piramal Health rely on us to deliver smart, automated, and delightful customer experiences. Founded by IIT Delhi alumni and Forbes 30 Under 30 honorees, LimeChat is a fast-growing, mission-driven team obsessed with innovation, product excellence, and real-world impact. We see ourselves as an elite sports team, not a family. Everyone is an A-player and is expected to push themselves and their peers to new heights. If you're looking for hypergrowth, ownership, and the chance to work with cutting-edge technology in AI and automation, this is your opportunity. What You'll Do As a Tech Support Engineer, you ll be a key part of the Customer Success and Engineering loop diagnosing real-world issues and ensuring clients have a seamless experience with LimeChat s products. Key Responsibilities: Troubleshoot technical issues, analyze logs using Kibana, and identify root causes. Escalate unresolved bugs and issues to the engineering team with well-documented findings. Use SQL for running queries and retrieving data to fulfill client requests. Manage and resolve support tickets on Freshdesk and track bugs/issues in JIRA. Ensure resolution times meet SLA standards and strive for exceptional customer satisfaction. Work closely with product, QA, and engineering to continuously improve support operations. Contribute to the knowledge base and internal documentation for known issues and resolutions. Must-Have Skills Bachelor s in Computer Science, IT, or related discipline. Solid understanding of SQL and data query logic. Familiarity with Freshdesk (or similar ticketing tools) and JIRA for issue tracking. Excellent troubleshooting and debugging skills. Comfortable reading and interpreting application logs via tools like Kibana. Clear written and verbal communication skills. Strong customer-first mindset with a focus on resolution and relationship building. Able to work in a fast-paced startup environment and manage shifting priorities. Bonus Points For Experience in B2B SaaS support environments. Exposure to API debugging, postman, and developer tools. Ability to contribute to support automation or internal tooling. Be part of a YC-backed rocketship startup transforming how businesses interact with customers. Work alongside high-caliber teammates and learn faster than ever. Engage in real impact your work directly improves the product and customer happiness. Experience steep career growth and ownership from day one. Exposure to top global D2C and enterprise brands. Quotes We Live By: It s okay to fail. It s not okay to not try. Do the right thing when others are not looking. If you're ready to put your tech skills to work solving real customer problems and want to grow in a high-energy environment, LimeChat is the place for you. Apply now and join our journey. Qualification : Bachelors in Computer Science, IT, or related discipline.

Senior Software Developer Location: Bengaluru, Karnataka, India Job Category: Product Development Years of Experience: 3 to 5+ years Job Description: As a Senior Software Developer at Oracle, you will be responsible for designing, developing, troubleshooting, and debugging software programs for databases, applications, tools, and networks. This role will give you an opportunity to lead and provide technical guidance to other software developers. You will work on software development tasks that involve making changes to software architectures to meet evolving needs. Responsibilities: Design, develop, and implement software solutions to meet the needs of our cloud-based platforms. Troubleshoot and debug software applications, ensuring smooth functionality across different platforms. Provide technical leadership to other developers and guide them through complex tasks and challenges. Specify and implement software changes to meet new demands, evolving the existing software architecture as needed. Collaborate closely with cross-functional teams to ensure the success of development projects. Required Skills: Proficiency in Java (Programming Language) Strong knowledge of SQL (Structured Query Language) Ability to design and develop software with a focus on quality, scalability, and performance. About Us: Oracle is a world leader in cloud solutions, helping businesses tackle the most pressing challenges of today using the technologies of tomorrow. Our solutions are trusted by industry leaders across sectors, and we continue to thrive by adapting and innovating. Oracle operates with integrity and inclusivity, making us a global leader in technology. We are committed to fostering a diverse and inclusive workforce and offer a supportive, collaborative environment where innovation thrives. With competitive benefits, flexible work options, and a focus on work-life balance, we encourage our employees to grow professionally and give back to their communities through various volunteer programs.

Job Title: Lead Systems Software Engineer Location: Bengaluru, Karnataka, India (On-Site) Team Overview: Join our Application Security team at Cloud Software Group, where we focus on protecting web applications and services from security threats. As a part of this passionate team, you will engage in application layer attack protection, threat intelligence, and the mitigation of OWASP attacks. We are highly focused on emerging security trends and delivering cutting-edge solutions to defend against advanced cyber threats. Job Description: As a Lead Systems Software Engineer, you will be responsible for implementing, configuring, and maintaining Web Application Firewalls (WAFs) to safeguard web applications and services. This role involves identifying security threats, performing security assessments, and collaborating with cross-functional teams to ensure security best practices are followed throughout the development lifecycle. Key Responsibilities: WAF Implementation & Maintenance: Implement and maintain Web Application Firewalls (WAFs) to protect web applications and services from security threats, including bot attacks. Security Policies & Rules: Develop and manage security policies and rules for WAFs to ensure the prevention of OWASP-Top-10 vulnerabilities, unauthorized access, data breaches, and other security incidents. Security Assessments & Penetration Testing: Conduct security assessments and penetration testing of web applications and services to identify vulnerabilities and recommend remediation measures. Collaboration: Work closely with other security teams and developers to ensure security best practices are integrated into the design, development, and maintenance of web applications and bot management systems. Emerging Threats Awareness: Stay informed on the latest security threats, technologies, and best practices to continually improve the security posture and protect against evolving threats for WAF and API. Incident Response: Participate in incident response and investigations as needed to identify the root cause of security incidents and implement corrective actions to prevent recurrence. Continuous Improvement: Lead initiatives to improve processes, systems, or products to enhance job area performance. Address complex security problems by considering multiple issues across various specialties. Qualifications: Education: Bachelor s (BE/B.Tech) or Master s degree in Computer Science, Information Security, or related fields, or equivalent work experience. Experience: 9-11 years of experience in network protocols (TCP, UDP, HTTP, DNS, SSL/TLS) and web application security, with a focus on WAFs and bot mitigation. Technical Expertise: Experience with industry-leading WAFs such as Citrix NetScaler AppFirewall, Imperva, ModSecurity, or F5 BIG-IP ASM. Proficiency in C, C++, and scripting languages like Python and Perl. Analytical Skills: Strong problem-solving abilities with a demonstrated capacity to identify and respond to security threats quickly. Communication Skills: Excellent verbal and written communication skills with the ability to collaborate effectively across teams and with stakeholders. About Us: Cloud Software Group is one of the largest cloud solution providers globally, serving over 100 million users. Our suite of cloud-based products powers productivity and collaboration, enabling real work to get done from anywhere. We value passion for technology, risk-taking, and innovation. If you re ready to be part of a company on the brink of transformative growth, now is the perfect time to join us. We are committed to Equal Employment Opportunity (EEO) and compliance with all applicable laws, ensuring a diverse and inclusive workplace for all. This position is ideal for individuals passionate about cybersecurity and looking to be at the forefront of web application protection and security innovations. Qualification : Bachelors (BE/B.Tech) or Masters degree in Computer Science, Information Security, or related fields, or equivalent work experience.

Job Title: Senior Software Development Test Engineer Location: Bengaluru, Karnataka, India About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving over 100 million users globally. As part of Cloud Software Group, Citrix is a recognized leader in VDI, Desktop-as-a-Service, and application delivery solutions, enabling the secure delivery of desktops, applications, SaaS, and web apps to any device, anywhere. Our Citrix Workspace App team works on the secure delivery of virtual apps, and we re dedicated to improving the experiences of our users worldwide. About This Team: Our Citrix Workspace App team is responsible for the secure delivery of virtual apps to users across multiple platforms. We are looking for a Senior Software Development Test Engineer who is passionate about quality assurance, automation, and continuous improvement. You will play a critical role in testing and validating the Citrix Workspace App, focusing on automating tests using tools like Selenium, Python, and the Robot Framework. You'll work in a fast-paced environment, collaborating closely with developers, product managers, and other stakeholders to ensure the product meets high standards of reliability and performance. Job Description: As a Senior Software Development Test Engineer, you will be responsible for designing, developing, and maintaining automated test frameworks and scripts for web-based software applications. Your work will be central to the success of our Citrix Workspace App by improving test efficiency, coverage, and reliability. You ll ensure that the application is of the highest quality by performing various types of testing, including functional, regression, performance, security, and integration testing. Duties and Responsibilities: Automate Testing: Develop and maintain automated test frameworks and scripts using tools like Selenium, Robot Framework, Python, PowerShell, and others. Test Automation: Automate UI, API, and integration tests to improve efficiency and coverage. Champion Automation: Advocate and implement best practices for automation testing within the team. Test Planning and Execution: Design, develop, and execute comprehensive test plans and test cases for web-based software applications. Collaborate Effectively: Work with developers, product managers, and other stakeholders to deliver high-quality products in a team-oriented environment. Self-Motivation and Independence: Demonstrate strong self-motivation, with the ability to work effectively in a team environment while being able to operate independently with limited supervision. Required Experience/Skills: 5+ years of experience in Automation Testing for web-based applications, including test frameworks and scripting languages. Strong hands-on experience in test automation frameworks and tools such as Python, Shell, Selenium, Robot Framework, PowerShell, JavaScript, CSS, HTML. Familiarity with cloud platforms such as AWS, Azure, and GCP, and understanding related technologies. Basic networking knowledge, including network troubleshooting using tools like Wireshark. Experience with CI/CD tools such as GIT, Jenkins, and JIRA. Excellent communication and articulation skills to collaborate across teams and document testing efforts. Preferred Qualifications: B.E/B.Tech or M.Tech in Computer Science or a related technical field. Innovative Culture: Be part of a leading organization at the forefront of cloud technologies. Impactful Work: Your work will directly impact the performance and quality of our Citrix Workspace App, which serves millions of users. Growth Opportunities: Join a rapidly growing team where you can continue to develop and expand your technical and leadership skills. Work with Cutting-Edge Tech: Use state-of-the-art testing tools and methodologies to ensure the highest quality of cloud-based software. Equal Opportunity Employer: Cloud Software Group is an Equal Employment Opportunity (EEO) employer and complies with all federal, state, and local laws prohibiting employment discrimination. We encourage applicants of all backgrounds to apply and offer a welcoming, inclusive workplace where everyone can succeed. Qualification : B.E/B.Tech or M.Tech in Computer Science or a related technical field.

Job Title: Principal Cloud Development Engineer Location: Bengaluru, India About Cloud Software Group: Cloud Software Group (CSG), home to Citrix and TIBCO, is one of the largest global providers of cloud-based technologies, empowering over 100 million users worldwide. As a Principal Cloud Development Engineer, you will play a pivotal role in shaping the future of Desktop-as-a-Service (DaaS) solutions helping deliver secure, scalable, and intelligent platforms that drive modern work experiences from anywhere. We re entering an era of accelerated innovation and transformation now is the perfect time to bring your technical leadership, cloud expertise, and mentorship mindset to the forefront. About This Team: The DaaS team at CSG is responsible for designing and building scalable and resilient cloud-native microservices that power Citrix s core virtualization offerings. This team collaborates across product, architecture, operations, and customer success groups to build next-gen capabilities on Azure, AWS, and other hybrid environments. Your Role and Responsibilities: As a Principal Cloud Development Engineer, you will be expected to: Lead design and architecture discussions for cloud-native solutions within the Citrix DaaS product line. Drive the development of scalable and secure backend features, with emphasis on business logic, cloud security, and performance. Mentor junior and senior engineers, guiding them in coding best practices, design decisions, and technical growth. Collaborate with Product Managers, UX Designers, Support, and Site Reliability Engineers to build customer-centric features and maintain high service uptime. Contribute to strategic technical initiatives, including the adoption of Gen AI tools, DevSecOps automation, and performance tuning of production systems. Participate in on-call escalation support, helping debug complex issues and lead incident resolution. Promote a culture of continuous learning and improvement through code reviews, technical sessions, and post-incident analysis. Required Experience and Skills: 14+ years of experience in cloud software development using .NET (C#), Java, or equivalent Object-Oriented Programming languages. Strong computer science fundamentals (algorithms, data structures, systems design). Proven track record in building and leading cloud-native microservices with modern deployment practices (CI/CD, IaC, Kubernetes, Docker). Strong cloud platform expertise, especially in Microsoft Azure or Amazon EC2. Deep understanding of cloud security, including identity/access management, encryption, compliance, and incident response. Advanced knowledge in automation scripting (Python, PowerShell). Familiarity with troubleshooting tools like Sumo Logic, Splunk, or equivalent observability platforms. Experience with Terraform, CI/CD pipelines, and managing Kubernetes-based deployments. Strong communication, collaboration, and mentoring abilities. Preferred Qualifications: Prior experience building secure services in the DaaS, VDI, or enterprise SaaS domain. Hands-on experience with Azure Active Directory, Microsoft AD, or other identity solutions. Moderate understanding of cryptographic protocols and encryption standards. Familiarity with Agile/SAFe development methodologies. Contributions to open-source or technical publications are a plus. Impact: Influence the architecture and direction of mission-critical cloud platforms used globally. Mentorship: Be a technical leader shaping the next generation of engineers. Innovation: Work with a company at the edge of a "Cambrian leap" in cloud evolution. Culture: Inclusive, forward-thinking, and driven by curiosity and collaboration. Flexibility & Benefits: Competitive salary, performance bonus, flexible work model, health insurance, wellness programs, and more. Equal Opportunity Statement: Cloud Software Group is committed to Equal Employment Opportunity and prohibits unlawful discrimination of any kind. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.

Job Title: Senior Filesystem Developer (NFS, SMB) Location: Bangalore Experience: 6+ Years Job Overview We are looking for a highly skilled Senior Filesystem Developer with extensive experience in developing, optimizing, and maintaining filesystem protocols such as NFS (Network File System) and SMB (Server Message Block). The ideal candidate will be responsible for creating efficient and robust distributed storage solutions while enhancing filesystem performance. You will be working on cutting-edge projects to build and improve the infrastructure of our storage systems. Key Responsibilities Filesystem Protocol Development: Develop and maintain filesystem protocols like NFS (v3/v4) and SMB/CIFS, ensuring high performance and scalability in distributed environments. Optimization & Performance Tuning: Continuously improve the efficiency and performance of filesystem protocols, analyzing bottlenecks and addressing performance issues. System-Level Integration: Collaborate with system-level teams to integrate and optimize filesystem components with kernel-level subsystems and user-space applications. Debugging & Troubleshooting: Utilize diagnostic tools (e.g., tcpdump, Wireshark, perf, ftrace) to identify and resolve network, protocol, and filesystem-related issues. Collaboration & Documentation: Work closely with cross-functional teams (e.g., networking, storage) to ensure seamless integration and implementation of storage solutions. Document processes, best practices, and optimizations. Required Skills & Qualifications Technical Expertise: Proven experience in filesystem development or protocol-level programming. Proficiency in C programming, with a solid understanding of kernel-level and user-space interactions. Deep knowledge of NFS (v3/v4) and SMB/CIFS protocols, including their implementation and behaviors. System-Level Knowledge: Strong experience with kernel-level filesystems and the Virtual File System (VFS) layer. Familiarity with distributed storage systems and clustered filesystem architectures. Networking & Protocols: Solid understanding of network protocols such as TCP/IP, RPC, and DNS, particularly as they relate to file-sharing systems. Experience in debugging network and protocol-level issues in a distributed environment. Debugging & Troubleshooting: Expertise with diagnostic tools such as tcpdump, Wireshark, perf, and ftrace. Strong analytical and problem-solving skills to identify and resolve bugs and performance bottlenecks in filesystem protocols. Preferred Skills Distributed & Parallel Filesystems: Experience working with distributed and parallel filesystems, ensuring high availability and fault tolerance in storage systems. Cloud-Based Storage Solutions: Familiarity with cloud-based file storage solutions (e.g., object storage systems, cloud NAS/SAN). Security: Knowledge of encryption and security standards related to file storage and secure file sharing. This role presents an exciting opportunity to work with cutting-edge technology and make significant contributions to the development of high-performance, distributed filesystem solutions. You will be part of a dynamic team focused on pushing the boundaries of storage systems while solving complex problems.

Job Title: Senior Networking Developer (System/Protocol Level) Location: Bangalore Experience: 6+ Years Job Overview We are seeking an experienced Senior Networking Developer with deep expertise in developing, optimizing, and troubleshooting high-performance networking systems and protocol stacks. In this role, you will be responsible for designing, implementing, and maintaining network solutions at both the system and protocol levels, focusing on high efficiency and performance in modern networking environments. Key Responsibilities Networking Protocol & System Development: Design and implement networking protocols at the system level, ensuring efficient, high-performance networking solutions. Protocol Stack Development: Work with L2/L3 protocols (Ethernet, ARP, IP, ICMP) and L4 protocols (TCP, UDP), enhancing their implementation and performance. Advanced Networking: Leverage your knowledge of advanced networking concepts such as Quality of Service (QoS), load balancing, and multicast to improve network performance and scalability. Linux Networking Subsystems: Contribute to the optimization and development of Linux networking subsystems like netfilter, iptables, and eBPF. Kernel-Level Development: Work on kernel-level networking stack optimization, focusing on high-performance and low-latency solutions. Troubleshooting & Debugging: Use network diagnostic tools (Wireshark, tcpdump, strace, gdb) to troubleshoot and resolve issues at all OSI layers, ensuring network reliability and performance. Collaboration: Collaborate with cross-functional teams to address complex networking challenges and implement solutions that meet business and technical objectives. Required Skills & Qualifications Technical Expertise: Strong experience in networking protocol or system-level development. Proficiency in C or C++ for low-level systems programming and optimization. In-depth knowledge of networking protocols, including L2/L3 (Ethernet, ARP, IP, ICMP) and L4 (TCP, UDP). Familiarity with advanced networking concepts such as QoS, load balancing, and multicast. System-Level Knowledge: Experience with Linux networking subsystems, such as netfilter, iptables, and eBPF. Hands-on experience in kernel-level networking stack development and optimization. Debugging & Analysis: Expertise with network diagnostics tools like Wireshark, tcpdump, strace, and gdb. Strong troubleshooting skills at all OSI layers. Preferred Skills High-Performance Networking: Experience with high-performance networking technologies to enhance scalability and network throughput. Programmable Network Devices: Experience working with programmable network devices and integrating them into modern network architectures. SDN (Software-Defined Networking): Familiarity with SDN controllers and protocols like OpenFlow, and their integration in modern networking solutions. As a Senior Networking Developer, you will be at the heart of building cutting-edge networking solutions, contributing to high-performance network infrastructures. This role offers the opportunity to work with the latest networking technologies in a dynamic and collaborative environment. If you're passionate about networking and system-level programming, we encourage you to apply.

Job Title: Technical Support Specialist Location: Bengaluru Experience: 0-2 Years Job Overview We are looking for a passionate and customer-focused Technical Support Specialist who will provide high-quality support to our customers while ensuring their technical issues are resolved promptly. You will use your technical knowledge to analyze and troubleshoot software problems, collaborate with our Product and Engineering teams, and help improve the overall customer experience. This is a great opportunity for someone eager to develop their technical skills and grow in a fast-paced environment. Key Responsibilities Customer Support: Acknowledge customer concerns, empathize with their issues, and conduct a thorough analysis to offer effective solutions. When needed, ask follow-up questions to refine the diagnosis. Troubleshooting: Leverage your technical knowledge to efficiently troubleshoot software-related issues. Ensure that solutions are accurate and delivered in a timely manner, escalating to senior teams when deeper technical investigation is required. Collaboration: Work closely with Product and Engineering teams to relay customer feedback, and contribute to identifying and implementing new features and functionalities. Technical Communication: Clearly communicate technical details to both technical and non-technical audiences, ensuring all parties understand the issue and the solution. Continuous Learning: Stay up to date with the latest technology trends and new tools, keeping your problem-solving skills sharp. On-Call Support: Participate in an on-call rotation to provide support outside regular working hours as needed. Required Skills & Qualifications Technical Knowledge: Basic understanding of programming and scripting languages such as PHP, Java, Angular, and JavaScript. Operating Systems: Basic knowledge of Windows and Linux OS. Cloud Software: Familiarity with cloud-based software applications, including installation, administration, and troubleshooting. Error Log Analysis: Ability to analyze and interpret error logs for Java programs, Windows OS, and Linux OS. Database Administration: A general understanding of database administration concepts. Cloud Platforms: Exposure to cloud platforms like AWS, Microsoft Azure, or Google Cloud Platform (GCP) is a plus. Networking: Understanding of network fundamentals and the ability to analyze network traces. API Knowledge: Experience or familiarity with API design and development. Security: Understanding of how data is securely transmitted across the network. Communication & Soft Skills Clear Communication: Excellent verbal and written communication skills with the ability to convey complex technical information clearly to a wide range of users. Active Listening: Strong listening skills to effectively understand customer concerns and resolve issues efficiently. Patience and Empathy: Ability to show patience, empathy, and compassion, ensuring customer satisfaction. Fast-Paced Environment: Work in an energetic environment that promotes innovation and fast decision-making. Growth Opportunities: Enjoy accelerated growth, skill development, and rewards for your contributions. Collaborative Culture: Work with industry leaders and the best minds in the field. Flexible Work Hours: Benefit from a flexible work schedule that suits your lifestyle. If this role resonates with you, don t hesitate to apply! We offer plenty of room for growth and an exciting career at iSoftcells. Let s celebrate work and thrive together!

Minimum Qualifications: Bachelor's degree in Computer Science or IT-related field, or equivalent practical experience. 3 years of experience with systems automation and tooling using Python, Go, or any other programming language. 3 years of experience in managing technical infrastructure (e.g., deployment, maintenance, troubleshooting). 3 years of experience in Linux Internals, Networking, and Systems administration. Preferred Qualifications: 6 years of experience in implementing, troubleshooting, and supporting computing systems. Experience with DevOps tools such as Terraform, Puppet, Ansible, Jenkins. Experience with cloud provider ecosystems of cloud service providers. Experience in supporting large-scale complex cloud-based infrastructure. Experience in one of the High Performance Computing (HPC) Schedulers such as LSF, Symphony, NC, or SLURM. Excellent investigative, problem-solving, and communication skills. About the Job: Systems Development Engineering (SDE) at Google is a role where you manage services and systems at scale. SDEs creatively put their engineering discipline to use automating the mundane and reducing toil. We don t just write code to fix bugs but emphasize the development of tools and solutions that fix classes of problems. We know it s hard to control what you can t measure so we focus on observability: instrumenting first, then turning data into knowledge, and finally knowledge into action. We know that the operational efficiency of Google systems, services, virtual compute environments, and the operating systems that power them impact the environment, not just the bottom line. We know that working together we can do more, and that community matters. Google brings together people with a wide variety of backgrounds, experiences, and perspectives. We encourage them to collaborate, think big, and take risks in a blame-free environment. We promote self-direction to work on meaningful projects while striving to create an environment that provides the support and mentorship needed to learn and grow. Together we engineer and build the infrastructure, tools, access, and telemetry for systems that enable orchestration of Google-scale services. Come build things that matter. In this role, you will be responsible for building and operating the underlying foundation infrastructure used for designing custom silicon. This includes compute platforms, CI/CD, Cloud, groups and Access Control Lists (ACLs), source control, dashboards, resource economy, and bench labs used by silicon engineers in their daily work. Google's mission is to organize the world's information and make it universally accessible and useful. Our team combines the best of Google AI, Software, and Hardware to create radically helpful experiences. We research, design, and develop new technologies and hardware to make computing faster, seamless, and more powerful. We aim to make people's lives better through technology. Responsibilities: Ensure the timely delivery of silicon designs using Google Cloud Platform (GCP) within a fluid environment. Monitor and uphold high standards for internal services on Google Cloud. Provide support, maintain, and deploy team-supported infrastructure and documentation. Collaborate closely with engineering teams to implement and develop on Google Cloud infrastructure. Automate tasks wherever needed. Qualification : Bachelor's degree in Computer Science or IT-related field, or equivalent practical experience.

Technical Solutions Analyst I About the Role: As a Technical Solutions Analyst I, you will investigate front-end applications, capturing information, applying fixes, shadowing end-users, and testing workflows internally and externally. You will also utilize back-end techniques, including capturing log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators is essential. You will document notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. Prioritizing work based on severity, you will balance client and business needs. Collaboration within and across teams will ensure issues are addressed by the appropriate individuals. Responsibilities: Investigate front-end application issues. Capture relevant information related to incidents. Apply fixes and troubleshoot problems. Shadow end-users to understand their experience. Test workflows internally and externally. Utilize back-end techniques, including capturing log files, querying tables, updating database fields, and cycling servers. Communicate effectively (verbally and in writing) with clients and internal collaborators. Document notes, activities, resolutions, and knowledge articles. Prioritize work based on severity and impact. Collaborate within and across teams. Basic Qualifications: Six months of experience. Bachelor's degree in Computer Science Engineering, Information Systems, Software Engineering, or a related field. Preferred Qualifications: Knowledge of SQL. Willingness to work during the shift from 5:30 PM to 2:30 AM IST. Outstanding interpersonal and communication skills, enabling effective collaboration with global teams. Willingness to work in different shifts and provide on-call support. Qualification : Bachelor's degree in Computer Science Engineering, Information Systems, Software Engineering, or a related field.

Job Overview: We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 5 years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements. Key Responsibilities: Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability. Customer Interaction: Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive measures to avoid recurrence. Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and create training materials to assist other support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers. Implement optimizations and enhancements to improve platform stability and efficiency. Platform Upgrades: Manage and oversee the deployment of Databricks Data Intelligence platform upgrades and patches, ensuring minimal disruption to services and maintaining system integrity. Innovation and Improvement: Stay abreast of industry trends and advancements in Databricks technology. Propose and drive initiatives to enhance platform capabilities and support processes. Customer Feedback: Collect and analyze customer feedback to drive continuous improvement in support processes and platform features. Qualifications: Experience: Minimum of 5 years of hands-on experience in a technical support or engineering role related to Databricks Data Intelligence platform, cloud data platforms, or big data technologies. Technical Skills: A deep understanding of Databricks architecture and Apache Spark, along with experience in cloud platforms like AWS, Azure, or GCP, is essential. Strong capabilities in designing and managing data pipelines, distributed computing are required. Proficiency in Unix/Linux administration, familiarity with DevOps practices, and skills in log analysis and monitoring tools are also crucial for effective troubleshooting and system optimization. Problem-Solving: Demonstrated ability to diagnose and resolve complex technical issues with a strong analytical and methodical approach. Communication: Exceptional verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders. Customer Focus: Proven experience in managing high-impact customer interactions and ensuring a positive customer experience. Collaboration: Ability to work effectively in a team environment, collaborating with engineering, product, and customer-facing teams. Education: Bachelor s degree in Computer Science, Engineering, or a related field. Advanced degree or relevant certifications are highly desirable. Preferred Skills: Experience with additional big data tools and technologies such as Hadoop, Kafka, or NoSQL databases. Familiarity with automation tools and CI/CD pipelines. Understanding of data governance and compliance requirements. Innovative Environment: Work with cutting-edge technology in a fast-paced, innovative company. Career Growth: Opportunities for professional development and career advancement. Team Culture: Collaborate with a talented and motivated team dedicated to excellence and continuous improvement. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to pr...