Upselling Jobs in Coimbatore

Job Title: Customer Success Specialist B2B SaaS | Full-Time | Coimbatore, Tamil Nadu About Kovai.co Kovai.co is a leading software company delivering powerful enterprise solutions and SaaS products to over 2,500 businesses worldwide. Our product suite includes: BizTalk360 Advanced monitoring and analytics for Microsoft BizTalk Server Turbo360 End-to-end observability platform for Azure services Document360 AI-powered knowledge base software for growing teams Headquartered in the UK, with a strong R&D presence in Coimbatore, we are on track to reach $30 million in annual revenue, and we re just getting started. "UK Headquarters. Indian Innovation. Global Impact." Role: Customer Success Specialist Location: Coimbatore, Tamil Nadu Type: Full-Time Industry: B2B SaaS, Customer Experience, Enterprise Software As a Customer Success Specialist at Kovai.co, you'll play a key role in ensuring customers maximize the value of our products. You'll work closely with clients to build strong relationships, resolve issues, and ensure long-term satisfaction and retention. Key Responsibilities Client Relationship Management: Manage a portfolio of customers, ensuring high levels of engagement, satisfaction, and retention. Customer Data Analysis: Use customer data insights to enhance user experience and improve product adoption. Retention & Growth: Identify opportunities to maximize value, reduce churn, and support upselling strategies. Issue Resolution: Act as the primary point of contact for customer inquiries, ensuring timely and effective resolution. Customer Success Process: Follow established best practices to ensure consistent and high-quality support. Cross-Functional Collaboration: Work with sales, product, and support teams to ensure a seamless customer journey. Ideal Candidate Profile 1 3 years of experience in a Customer Success, Account Management, or Client Support role ideally within a B2B SaaS environment Experience using CRM tools (e.g., HubSpot, Salesforce, or Zoho CRM) Strong problem-solving skills and ability to manage multiple customer accounts effectively Excellent communication skills (written and verbal) Ability to present product value to customers via demos, webinars, or onboarding sessions Self-starter with a proactive, organized, and detail-oriented approach Be part of a fast-scaling SaaS company with global reach Work with an enthusiastic team focused on innovation, impact, and collaboration Great culture, learning environment, and opportunities for growth Competitive compensation and a vibrant office in Coimbatore Equal Opportunity Statement Kovai.co is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and experiences and are dedicated to creating an inclusive workplace for everyone. If you're excited to be the voice of the customer and drive meaningful impact, apply now. Our team would love to connect with you!

Job Title: Customer Success Manager (CSM) Location: Coimbatore Experience: 2 to 4 years Open Positions: 1 Educational Qualification: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience & Skills: 2 4 years of experience in customer success, account management, or a related role preferably in ERP or software-based industries. Strong communication and interpersonal skills, with the ability to build lasting client relationships. Excellent problem-solving abilities and a proactive, customer-first approach. Experience managing multiple accounts and balancing competing priorities. Familiarity with ERP, CRM, or SaaS platforms is a strong advantage. Proficiency in Hindi and English (spoken and written). Job Responsibilities: Manage the successful delivery of customer projects, ensuring deadlines and expectations are consistently met. Coordinate with internal teams to schedule, execute, and track project progress. Prepare and present regular updates and reports for senior management and stakeholders. Delegate tasks effectively across teams and monitor performance and deliverables. Identify potential project risks and opportunities; proactively suggest mitigation strategies. Drive initiatives to improve customer satisfaction, project profitability, and overall efficiency. Organize and lead stakeholder and project team meetings, capturing minutes and follow-ups. Act as the primary liaison between clients and internal teams to ensure alignment on project goals and deliverables. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Business Development Executive (BDE) Location: Coimbatore, Tamil Nadu Experience: 0 2 Years Qualification: BBA, MBA, or any degree specialization (2022 2024 Passed Outs Freshers & Experienced Welcome) Employment Type: Full-Time Kickstart Your Sales Career in Coimbatore Join as a Business Development Executive We are looking for a dynamic and driven Business Development Executive (BDE) to join our team in Coimbatore. This is an exciting opportunity for recent graduates or early-career professionals with a passion for IT product sales, lead generation, and client relationship management to grow in a fast-paced tech environment. Key Responsibilities: Develop and execute targeted outreach campaigns via phone, email, and social media. Qualify leads from inbound and outbound marketing campaigns. Engage with prospects to understand their business needs and recommend suitable IT products and services. Present demos and solutions clearly and effectively to clients. Use CRM software to manage leads, sales activities, and client communications. Maintain up-to-date knowledge of company offerings, pricing models, and payment plans. Conduct competitor and market analysis to identify new opportunities. Meet or exceed monthly sales goals and contribute to business growth. Build strong client relationships for repeat business and long-term engagement. Candidate Requirements: Bachelor s or Master s degree in BBA, MBA, or any relevant field. 0 2 years of experience in IT sales, software marketing, or B2B lead generation. Familiarity with CRM systems and sales tracking tools. Excellent communication, negotiation, and interpersonal skills. Strong organizational and time-management abilities. Basic understanding of the IT/software industry is a plus. Willingness to work in a target-driven environment and achieve measurable results. Benefits: Competitive salary with incentive structure. Career advancement and learning opportunities. Supportive and collaborative team culture. Exposure to modern IT solutions and digital sales strategies. Opportunity to grow within a leading tech-driven company based in Coimbatore. Apply Now Join us as a Business Development Executive in Coimbatore and take your first step toward a successful career in IT sales and business growth. Qualification : Bachelors or Masters degree in BBA, MBA, or any relevant field.