Vcenter Jobs in Bengaluru

Senior Manager, Security Operations Center (SOC) Location: Bangalore Type: Full-Time Experience Required: 8+ Years (3+ in Leadership) Role Overview: Strategic Cyber Defense We are seeking a Senior Manager to lead and modernize our SOC operations across enterprise and product environments. You will oversee a high-performance team dedicated to threat detection, advanced detection engineering, and incident response. This role is a strategic blend of technical mastery leveraging AI and SOAR and people leadership, focused on building a resilient, automation-first security culture. Core SOC Service Offerings & Expertise Advanced Defense & Detection: Detection Engineering: Implement Detection-as-Code practices and prioritize backlogs based on the evolving threat landscape. Threat Intelligence & Hunting: Deliver actionable intel and execute structured threat hunting hypotheses to proactively identify stealthy adversaries. Deception & Validation: Manage deception strategies (honeypots/tokens) and use attack emulation tools to validate detection logic effectiveness. Forensics: Lead digital forensic investigations, evidence acquisition, and post-incident analysis. Automation & Technology Stack: Azure Ecosystem: Advanced proficiency with Microsoft Sentinel, Defender XDR, and Defender for Cloud using KQL. Cloud Operations: Strong knowledge of security operations across Azure, AWS, and preferably GCP. SOAR & AI: Champion the integration of Security Orchestration, Automation, and Response (SOAR) and AI to drive SOC efficiency. Key Responsibilities Leadership & Strategy: Team Development: Coach and mentor the SOC team, conducting regular 1-on-1s and fostering a growth-oriented culture to prevent burnout. Roadmap Execution: Help define a comprehensive SOC strategy and maturity framework aligned with organizational risk management. Stakeholder Liaison: Act as a trusted advisor to Product, IT, and Development leaders to integrate security into cross-functional workflows. Metrics & Operational Excellence: Data-Driven Reporting: Develop dashboards (e.g., Power BI) to track KPIs, KRIs, and detection coverage. Incident Lifecycle: Lead the lifecycle of escalated incidents, conduct root cause analysis, and execute tabletop exercises. 24/7 MDR Strategy: Define operational procedures for Managed Detection and Response (MDR) and sustainable on-call rotations. Qualifications for Success Proven Leadership: 8+ years in InfoSec with specific experience leading SOC or MDR functions. Azure Mastery: Deep technical expertise in the Microsoft security stack. Framework Knowledge: Familiarity with MITRE ATT&CK, Purple Teaming, and cloud-native detection. Soft Skills: Exceptional ability to simplify complex technical content for executive-level communication.

Architect Infrastructure Solutions Location: Bangalore (Bengaluru) Experience: 8 to 12 Years Job Role: Infrastructure Solutions Architect Industry: IT Infrastructure & Cloud Services Job Summary: We are seeking a skilled Infrastructure Solutions Architect to design, document, and lead enterprise infrastructure projects, including virtualization, data center upgrades, migrations, and cloud integration. The ideal candidate will have hands-on experience with infrastructure technologies and the ability to deliver comprehensive design documentation and presentations. Key Responsibilities: Architect, design, and document enterprise infrastructure solutions including VMware virtualization, Nutanix, NetApp, EMC, and Windows Servers Develop high-level and low-level design diagrams, technical documentation, and detailed solution specifications Lead infrastructure upgrade, refresh, migration, and Hyper-Converged Infrastructure (HCI) projects Design and implement solutions for server, storage, backup, data center, high availability, disaster recovery, and business continuity Collaborate closely with cross-functional teams including server, network, architecture, operations, engineering, and project management Define and promote infrastructure best practices and standards Analyze existing infrastructure and recommend improvements for performance, cost efficiency, and scalability Prepare technical presentations and documentation using tools like Microsoft Visio and PowerPoint to communicate solutions, timelines, and costs Connect on-premises infrastructure with cloud technologies to enable hybrid solutions Required Skills & Qualifications: Bachelor s or Master s degree in Information Technology, Computer Science, or related field 8-12 years of experience in infrastructure architecture design, implementation, and support Minimum 5 years of experience as an infrastructure solutions architect in large enterprises Hands-on infrastructure engineering experience (5+ years) including data center design and migrations Strong expertise in virtualization platforms such as VMware and HCI technologies like Nutanix Deep knowledge of storage solutions including NetApp, EMC, and backup technologies like Rubrik and Zerto Experience managing Windows Servers and Active Directory environments Solid understanding of cloud technologies and automation tools Proficiency in creating detailed technical documentation and architecture diagrams Excellent communication, presentation, and problem-solving skills Lead impactful infrastructure transformation projects in a dynamic enterprise environment Collaborate with global teams and advance your skills in cloud and data center technologies Work on cutting-edge infrastructure solutions supporting business continuity and disaster recovery Qualification : Bachelors or Masters degree in Information Technology, Computer Science, or related field

Senior Information Security Analyst Data Governance Location: Bangalore, India About the Team The Information Security (InfoSec) team at Rubrik strengthens company-wide security through initiatives, tools, and processes that protect data and systems. They also oversee security monitoring, incident response, and educate employees on best practices to secure Rubrik s information assets. Role Overview This role focuses on data governance and security review throughout the Software Development Lifecycle (SDLC) to ensure sensitive data is properly protected. You will collaborate cross-functionally with Legal, Engineering, Product, and IT teams, while also supporting the Security Operations Center (SOC) with expert guidance on data governance during incident response. Key Responsibilities Perform data governance and security reviews during SDLC for new products and features. Manage and document metadata, including data lineage, ownership, and definitions. Conduct audits and assessments to ensure compliance with data governance standards. Maintain strong relationships and communication with internal stakeholders to facilitate governance adherence. Act as a subject matter expert for SOC, supporting incident response from a data security perspective. Support training and awareness programs on data governance policies and best practices. Develop and maintain governance documentation, policies, and procedures. Identify and escalate data governance risks with actionable recommendations. Experience & Qualifications Required: Bachelor s or Master s degree in Information Security, Data Analytics, or related field. 3 5 years in information security, data security, or data governance roles. Strong understanding of data security principles and frameworks (e.g., NIST). Excellent communication, presentation, and documentation skills. Project management skills to lead governance projects. Ability to adapt quickly and maintain professionalism in dynamic environments. Preferred: Certifications: CISSP, CISM, CDPSE, Security+ (or similar). Experience with data governance tools and metadata management. Knowledge of data privacy regulations: GDPR, CCPA, HIPAA. Experience supporting or collaborating with SOC/incident response teams. Strong analytical and problem-solving skills, especially with complex data. Familiarity with cloud-based data security solutions. Rubrik leads in Zero Trust Data Security , providing cutting-edge data protection across enterprise, cloud, and SaaS environments. This role offers an impactful chance to enhance data governance and security in a mission-critical, rapidly evolving tech company. Qualification : Bachelors or Masters degree in Information Security, Data Analytics, or related field.

Network Engineer Location: Bangalore, Karnataka, India Company: Qualcomm India Private Limited Job Overview Qualcomm is seeking a highly skilled Network Engineer to join our global network operations team. This role will involve working in 24x7 rotational shifts, supporting a heterogenous global network infrastructure. You will be responsible for supporting, maintaining, and optimizing networks consisting of routers, switches, data center networking gear, and load balancers. The ideal candidate will have experience with Cisco, Aruba, Arista, and Citrix NetScaler technologies, as well as a strong background in monitoring and observability tools like Datadog, Splunk, and CAPM. Key Responsibilities Support a global network infrastructure including routers, switches, data center networking gear, and load balancers. Respond to support requests and troubleshoot service problems or outages. Perform upgrades, new installations, enhancements, and configuration changes as required. Develop and maintain documentation related to networking and IT operations. Adhere to corporate change management policies and practices. Assist in the deployment of global networks and work collaboratively with virtual teams across different regions. Support enterprise-wide initiatives and localized solutions spanning multiple departments and functions. Work closely with other IT groups to gather requirements and present solutions to meet business objectives. Support a broad range of IT networking architectures and implementations. Minimum Qualifications 4 to 5 years of experience in core networking skills including LAN, WAN, Data Center, and Load balancers. Prior solid experience in handling L2 and L3 network issues. 3+ years of working experience configuring Cisco IOS and/or NX-OS network equipment. Experience with networking protocols such as OSPF, EIGRP, BGP, STP, QoS, vPC/MLAG/CLAG, VXLAN, and 802.1x. Proficient in TCP/IP operations and troubleshooting. Experience with individual, group, and vendor-assisted troubleshooting. Experience working in large scale IT operations and high-risk networks. Familiarity with Python and Ansible automation for networking. CCNP Certification. Good experience supporting and implementing campus and data center networks. Excellent communication skills, both verbal and written. Preferred Qualifications Experience with Ansible and/or Python automation for networking. Ability to work as part of a virtual global/regional team with cultural and language differences. Experience with Datadog, Splunk, and CAPM as monitoring/observability tools. Solid understanding of IT networking architectures and implementations. Minimum Education Requirements Bachelor s degree in a technical field such as Computer Engineering, Computer Science, or Information Systems. Alternatively, 1+ year of work experience related to Networked Systems with a Bachelor's degree in a non-technical field. Or, 3+ years of work experience related to Networked Systems without a Bachelor's degree. Physical Requirements Ability to frequently transport and install equipment up to 20 lbs. About Qualcomm Qualcomm is a global leader in mobile and telecommunications technology. Our solutions power a wide range of devices, from smartphones to IoT, and we are shaping the future of networking and communication. Join us to help build next-generation network infrastructure and work with innovative technologies! Apply now and become part of Qualcomm's next-generation network engineering team! Qualification : Bachelors degree in a technical field such as Computer Engineering, Computer Science, or Information Systems.

Technical Consultant - Security Intel & Operations Consulting Services Location: Bangalore, Karnataka, India Job Type: Full-Time Experience Level: Senior Introduction: At IBM Consulting, we believe that work is more than just a job it's a calling. In the role of Technical Consultant - Security Intel & Operations, you will be part of our Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to both public and private sector clients across the globe. Our team helps clients to innovate, adopt new technologies, and improve their security posture. Your Role and Responsibilities: As a Senior SOC Analyst working within the 24/7 Cyber Fusion Center (CFC), your role will involve the proactive monitoring, triaging, analyzing, and escalating incidents in client environments. You will be tasked with utilizing various cyber operations tools and technologies to analyze data, detect security threats, and mitigate risks. Your expertise will contribute to maintaining the security integrity of client systems and ensuring efficient incident response. Key Responsibilities: Incident Monitoring & Analysis: Monitor and analyze security events using various cybersecurity tools like SIEM, IDS/IPS, Firewalls, network traffic logs, cloud platforms, and SOAR solutions to detect potential threats and mitigate risks. Perform event correlation using multiple data sources to understand the nature of security incidents and determine their impact on client environments. Threat Detection & Mitigation: Analyze alerts to identify active threats, perform root cause analysis, and apply appropriate mitigation techniques for both structured and unstructured environments. Evaluate security incidents across AWS and Azure environments, analyzing system, network, and email security events. Proactive Cybersecurity Measures: Conduct root cause analysis of security events and recommend actions to address vulnerabilities. Contribute to the development and constant improvement of SOC runbooks and playbooks to optimize security operations. Collaboration & Reporting: Work closely with cross-functional teams to escalate critical incidents and provide daily summary reports on activities relevant to cyber operations. Lead discussions on incident trends, perform cyber operations trend analysis, and report on findings to ensure continuous security enhancement. Continuous Improvement: Recommend improvements to automations, alert fidelity, and security controls to improve security efficacy and response time. Engage in team meetings, calls, and chats, contributing technical insights to enhance security strategies and tactics. Required Education and Experience: Education: Bachelor s Degree in Computer Science, Information Technology, Cybersecurity, or related fields. A Master s Degree is preferred but not required. Experience: Extensive experience working as a SOC Analyst or similar cybersecurity roles, especially in a 24/7 security operations center environment. Proficient in event analysis, log analysis, and network event management. Hands-on experience with cloud environments such as AWS and Azure, with a focus on cybersecurity threats and mitigations. Solid understanding of TCP/IP network security, modern attack techniques, exploitation methods, and operating system security. Preferred Technical and Professional Experience: Security Tools & Platforms: Experience with CyberArk, Azure SSO, and other enterprise security technologies. Knowledge of enterprise web technologies and cutting-edge security infrastructures. Familiarity with security automation tools and best practices for improving alert fidelity and security controls. Advanced Event & Threat Analysis: Proven ability to perform high-quality triage and in-depth analysis of security alerts. Experience in documenting incidents and escalating critical issues with appropriate cyber operations reports. Communication & Collaboration: Strong verbal and written communication skills, with the ability to convey complex security concepts to both technical and non-technical stakeholders. Ability to actively contribute to team discussions, runbook creation, and security playbook updates. Global Impact: Join a globally recognized team working at the forefront of cybersecurity, helping to shape the future of digital security. Career Development: IBM offers a strong focus on professional growth, offering learning opportunities, certifications, and exposure to the latest security technologies. Collaborative Culture: Be part of a collaborative and dynamic team, working together to tackle the most pressing security challenges faced by businesses around the world. If you are ready to contribute to the security and resilience of leading global organizations, we invite you to apply and be a part of our forward-thinking security team at IBM Consulting. Qualification : Bachelors Degree in Computer Science, Information Technology, Cybersecurity, or related fields.

Position: Sr. Network & Security Systems Engineer Location: Payoda, Global Regions Experience: 12 15 years of IT and business/industry work experience Education: Diploma with 10+ years or Bachelor's in Computer Science, Information Systems, or related field. Equivalent work experience considered. Shift: 24/7 Job Overview: The Sr. Network & Security Systems Engineer will design, implement, and support VMware NSX-based solutions requested by sales managers for various global clients. The role requires advanced technical expertise in NSX environments, strong troubleshooting skills, and experience with networking and security technologies. The candidate will collaborate with cross-functional teams and provide expert-level support to ensure stability and performance of NSX deployments. Key Responsibilities: Review customer High-Level Design (HLD) and Low-Level Design (LLD) documents and assess feasibility, risks, and constraints. Work closely with L1 teams to address global customer problems via virtual meetings. Create and maintain Method of Procedures (MOP) for planned activities and real-time problem resolution. Prepare Root Cause Analysis (RCA) reports and suggest workarounds by consulting OEM knowledge bases. Design hybrid and multi-cloud solutions for private and multi-cloud infrastructures. Prepare Bill of Quantity (BOQ) and Bill of Materials (BOM) by working with internal and external SMEs. Provide technical documentation, including IP schemas and technical specifications. Continuously monitor advancements in virtualization, networking, security, and cloud technologies. Train and support other team members to offload repetitive tasks and take on complex tasks with practice. Technical Skills and Responsibilities: Provide security and network support for physical networking and firewall services. Deliver and maintain network and security infrastructures using NSX/NSX-T. Implement networking and VXLAN technologies and improve network manageability and scalability. Monitor integration with other software-defined networking technologies. Maintain VMware vROps (ARIA) for capacity planning and troubleshooting. Automate network deployment and configuration with integration of compute and storage automation. Support operations and maintenance of VMware virtual infrastructure. Improve customized outlines using NSX, vRA (ARIA), and vRO (ARIA). Key Success Factors: Extensive knowledge of Cisco and VMware products and solutions. Hands-on experience with network diagram tools like Visio and Lucidchart. Ability to build High-Level Design documents independently. Strong understanding of Cisco Solution Life Cycle Prepare-Plan-Design-Implement-Operate-Optimize. Ability to lead technical workshops and explain solutions to non-SMEs. Knowledge of cloud providers like AWS, Azure, and GCP. Required Skills: NSX-T, NSX-T Edge, NSX Firewall, NSX Load Balancer VMware Cloud Foundation vCenter and ESXi vRealize Network Insight and Log Insight Automation scripting experience in Python, PowerShell, or equivalent Experience with Agile development methodologies Certifications: VMware Certified Professional (VCP) or Expert VCP-NV VCDX-NV VCP NV-Adv-Professional Join Us! We offer a collaborative environment, continuous learning opportunities, and a chance to work on advanced technologies. Let s celebrate work and grow together! Qualification : Diploma with 10+ years or Bachelor's in Computer Science, Information Systems, or related field. Equivalent work experience considered.

Job Title: Data Center Sales Specialist Location: Mumbai, India Experience: Minimum 10 years in Data Center or IT Solution Sales Job Description: Orient Technologies Ltd. is seeking an experienced Data Center Sales Specialist to join our DC Solution team. The role focuses on achieving personal and team sales targets by selling enterprise-grade Data Center Solutions to Corporate, Government, Banking, and Institutional clients. The candidate will be responsible for building client relationships, offering solutions, and driving business growth. Key Responsibilities: 1. Achieve Sales Targets Meet individual and team sales goals. 2. Business Development Acquire and develop new business from IT & ITeS sectors. 3. Profitability Planning Focus on cost control and profit planning in line with corporate objectives. 4. Lead Conversion Close deals from self-initiated calls or internal leads. 5. Payment Collection Ensure timely payment collection from customers. 6. Client Servicing Coordinate with support staff to ensure excellent service delivery. 7. Weekly Reviews Conduct regular reviews with managers and peers to track progress. 8. Customer Orientation Build long-term client relationships and explore broader sales opportunities. 9. Product Knowledge Attend product training sessions to stay updated. 10. Market Research Analyze customer profiles for effective positioning and impactful presentations. 11. Mentoring and Coaching Guide and develop the sales team. Product Line & Expertise: Selling Enterprise IT Solutions such as Data Center Solutions, IT Storage, Servers, Networking Solutions (Switches, Routers, Firewalls, Wireless Solutions), and Infrastructure Management Services. Experience with Servers, Storage, Virtualization, Backup, and Security Solutions. Sales experience in Corporate, Government, Banking, and Institutional sectors. Skills & Requirements: Proven experience in enterprise IT solution sales with a focus on data center solutions. Strong client relationship management and solution-based selling skills. Expertise in selling IT infrastructure solutions and related services. Excellent communication and presentation skills. Ability to mentor and lead a team toward achieving sales goals. Why Join Orient Technologies? Be part of a growing company with over 25 years of industry experience. Work with leading-edge IT solutions and services. Opportunity for career growth and continuous learning.

General Summary: Join the Qualcomm AI Systems Solution CoE (Center of Excellence) team to develop cutting-edge products and solutions leveraging Qualcomm s high-performance inference accelerators for cloud, edge, and hybrid AI applications. This role focuses on designing and delivering AI/ML system software solutions for diverse industries, including automotive, cloud, and industrial IoT. You will work on optimizing ML models (including GenAI, LLMs, LVMs, and LMMs) for deployment across a variety of devices, including phones, AI PCs, and edge appliances. This is your opportunity to contribute to Qualcomm s energy-efficient AI compute systems and collaborate with cross-functional teams to develop solutions that exceed industry standards. Key Responsibilities: Develop system solutions for AI/ML requirements, including model optimization, inference graph tuning, and scalable deployment across various devices. Work with deep learning frameworks like PyTorch, TensorFlow, and ONNX. Optimize AI/ML models using techniques such as quantization, pruning, and compression. Define and evaluate performance and accuracy metrics for neural network models, including CV, NLP, and multi-modal architectures. Collaborate across functional teams to ensure scalable, efficient deployments on inference accelerators and edge devices. Monitor and analyze industry trends and competitor toolchains to innovate and enhance system solutions. Develop and debug high-quality software in Python and C++, leveraging object-oriented design principles. Lead projects to improve toolchains and develop innovative product features. Required Skills and Experience: Hands-on experience with deep learning frameworks: PyTorch, TensorFlow, and ONNX. Strong understanding of model architectures (CV, NLP, LLMs, and multi-modal networks). Proficiency in Python and C++ (skill level: 7/10 or higher). Expertise in data structures and algorithms (skill level: 7/10 or higher). Experience in inference graph optimization, quantization-aware training, and deployment of AI/ML models. Knowledge of AI edge and server systems, infrastructure, and industry standards. Familiarity with ONNX Runtime, PyTorch runtime, and TensorFlow runtime. Experience in competitor toolchain surveys and emerging trends in AI/ML. Excellent debugging, analytical, and development skills. Desirable Skills: Experience with GPUs, machine learning accelerators, and related software. Familiarity with ML compilers like TVM, GLOW, and XLA. Hands-on use of version control tools like Git and GitHub. Knowledge of LLM fine-tuning and advanced training techniques. Qualifications: Bachelor s, Master s, or PhD degree in Engineering, AI/ML, Computer Science, or a related field. Work Experience: Bachelor s degree with 3+ years of relevant experience. Master s degree with 2+ years of relevant experience. PhD with 1+ year of relevant experience. Qualification : Bachelor's / Masters/ PHD degree in Engineering, Machine learning/ AI, Information Systems, Computer Science, or related field.

About the Infrastructure AI Center of Excellence (COE): The Infrastructure AI Center of Excellence (COE) is a dynamic team focused on leveraging Artificial Intelligence (AI) to enhance the efficiency of IBM Infrastructure employees and improve customer experiences. Together with the AI Guild, we act as a hub for knowledge sharing, collaboration, and skill development related to AI. We aim for two core objectives: VELOCITY and SAFETY accelerating AI project rollouts while ensuring that they are executed within the safe guardrails of AI usage at IBM. Role Overview: Are you ready to make a significant impact in the world of AI and cloud solutions? As an AI & Cloud Solutions Architect, you will play a crucial technical leadership role within our team. This position is responsible for designing and architecting innovative, scalable, and secure cloud-based AI services. You will lead architectural oversight, create technical roadmaps, and establish best practices for AI solution development, ensuring both technical excellence and scalability across projects. Your expertise will guide the implementation of complex AI solutions, from system architecture to deployment, shaping the technical direction of our AI efforts. You will collaborate closely with development teams and ensure that all solutions meet IBM s standards for security, performance, and reliability. Responsibilities: Design & Architecture: Lead the design of architectural frameworks for AI and cloud-based solutions. Create scalable, secure, and maintainable AI solutions for various projects. Technical Roadmaps: Develop and maintain technical roadmaps for AI implementations across IBM Infrastructure. Architectural Oversight: Provide oversight and technical direction for complex AI projects, ensuring alignment with architectural standards. Best Practices & Standards: Define technical standards, patterns, and best practices for AI solution development and deployment. Technology Evaluation: Stay ahead of technological trends, recommending new frameworks and technologies for AI-based implementations. Collaboration: Work closely with development teams to ensure compliance with architectural guidelines and to uphold technical excellence. Documentation & Specification: Create comprehensive architecture documentation, including technical specifications and diagrams. Risk Mitigation: Identify, assess, and mitigate technical risks related to AI solution architectures. API & Integration: Design and maintain RESTful APIs and event-driven architectures for AI model integration. Required Education and Experience: Bachelor s Degree in a relevant technical field. 12-15 years of experience in software development, with a strong focus on technical architecture. Expertise in AI frameworks like TensorFlow, PyTorch, LLMs, and Generative AI. Strong background in cloud architecture patterns and microservices design. Experience with distributed systems architecture and design patterns. Expert knowledge in backend technologies such as Node.js, Python, Java, and database management. Proven experience in designing RESTful APIs and event-driven architectures. Deep understanding of cloud technologies (e.g., Kubernetes, Kafka, Object Storage) and container technologies. Security and compliance expertise in cloud-based AI systems. Experience in designing scalable cloud services and integrating AI models into cloud environments. Preferred Experience: Experience with emerging AI technologies and new architectural patterns. Knowledge of enterprise architecture frameworks. Background in hybrid cloud solutions and experience in multi-cloud environments. Performance optimization and scalability design expertise. Proficient in technical documentation and diagramming. Strong experience with API design and management. Familiarity with event-driven architecture. Experience with Infrastructure as Code (IaC) and automation tools. Awareness of AI governance and responsible AI principles. Proven success in implementing large-scale AI solutions. About IBM Systems: IBM Systems helps IT leaders reimagine their infrastructure. Through cognitive systems that learn and adapt, IBM empowers clients to innovate with confidence while avoiding IT complexities. Our products power the most important industries globally, and our clients are the future architects of business. Join IBM Systems to help build our leading-edge technology portfolio optimized for cloud computing and cognitive business solutions. Be part of a team that is shaping the future of AI and cloud infrastructure. What We Offer: Competitive compensation and comprehensive benefits. Flexible work arrangements and a collaborative environment. Opportunities to work on cutting-edge AI and cloud technologies. A chance to impact the development of large-scale AI solutions in the infrastructure space. A supportive and inclusive culture focused on innovation and growth. If you are ready to take on a leadership role and help shape the future of AI in infrastructure, we encourage you to apply and join our team at IBM! Qualification : Bachelor's Degree

Job Description: 7+ years experience as a Windows server, VMWare vSphere, vCenter, ESXi Host, geographically dispersed enterprise (minimum 500 servers) Vetted experience in VMWare ESXi host support Administration and Cluster management, CLX, In-depth knowledge of VMware Site Recovery Install, configure and manage a highly available and scalable virtual infrastructure based on VMWare Provide planning, installing, configuring, and upgrading support for vSphere, vCenter Experience in the installation, configuration, and administration of components in a large environment centered around best practices, to include vCenter, VMware Update Manager, vCenter Operations Manager, vCenter Orchestrator, vCenter Cloud Automation Center, vCenter Site Recovery Manager Experience with server consolidation / virtualization for HW reduction and site migrations via V2V and P2V Experience in upgrading ESXi hosts and VM guests using VMware Update Manager Experience working with various levels of technical individuals at remote locations and vendors to resolve problems or in implementing new solutions Experience using a ticket management system for work prioritization and daily workload management

Introduction The Infrastructure AI Center of Excellence (COE) is a dedicated team of technical professionals focused on leveraging AI to empower IBM Infrastructure employees to be more effective in their jobs or improve customer's experience when they interact with IBM. We along with the AI Guild serves as a vehicle for knowledge sharing, collaboration, & skill development related to AI. Our core objectives are VELOCITY and SAFETY. We want to help roll out AI projects as quickly as possible, while also ensuring that they are done safely and while operating within the guardrails for AI usage within IBM. Your role and responsibilities Looking to make a significant impact? This is your chance to become a key part of a dynamic team of talented professionals, leading the development and deployment of innovative, industry-leading, cloud-based AI services. We are seeking an experienced AI & Cloud Software Engineer to join us. This role designing, developing, and deploying AI-based services. You will be instrumental in problem-solving, automating wide ranges of tasks, and interfacing with other teams and solve complex problems. Develop AI capabilities in IBM Cloud based applications Design and be an avid coder who can get his hands dirty and be involved in the coding to the deepest level. Work in an agile environment of continuous deliverable. You ll have access to all the technical training courses you need to become the expert you want to be. Define all aspects of development from appropriate technology and workflow to coding standards Collaborate with other professionals to determine functional and non-functional requirements Participate in technical reviews of requirements, specifications, designs, code and other artifacts. Learn new skills and adopt new practices readily in order to develop innovative and cutting-edge software products that maintain Company s technical leadership position. Required education Bachelor's Degree Required technical and professional expertise Minimum 7-12 years of experience as Full Stack Developer with a focus on AI projects Experience with AI and machine learning frameworks such as scikit-learn, TensorFlow, PyTorch, LLMs, Generative AI. Familiarity with AI model deployment and integration. Solid understanding of backend technologies, including server-side languages (Node.js, Python, Java, etc.) and databases (Cassandra, PostgreSQL, etc.). Understanding and experience with RESTful APIs,Java/J2EE, Kafka & GitHub. Strong experience with Cloud Technologies, Kubernetes based microservices architecture, Kafka, Object Storage, Cassandra database and docker container technologies. Knowledge on IBM Cloud Technologies will be an added advantage. At least 6 years of hands-on development experience building applications with one or more of the following: Java, Spring, Liberty, Node.js, Express.js, Golang, NoSQL DB, Redis, distributed caches, containers etc., At least 3 years of experience in building and operating highly secured, distributed cloud services with one or more of the following: IBM Cloud, AWS, Azure, SRE, CI/CD, Docker, Container orchestration, performance testing, etc., At least 3 years of experience in web technologies: HTTP, REST, JSON, HTML, Ajax, JavaScript etc., Solid understanding of the micro-services architecture and modern cloud programming practices. Strong ability to design a clean, developer-friendly API. Passionate about constant, continuous learning and applying new technologies as well as mentoring others. Keen troubleshooting skills and strong verbal/written communication skills. Preferred technical and professional experience Experience in using messaging brokers like RabbitMQ, Kafka etc. Operating Systems (such as Red Hat, Ubuntu, etc.) Knowledge of network protocols such as TCP/IP, HTTP, etc. Experience and working knowledge of version Control systems like Github and build tools like Maven/Gradle Ability to learn and apply new technologies quickly Experience in working on a SaaS application with high industry standard CI/CD, and development cycle processes Strong sense of ownership of deliverables UI test automation skills - Selenium and/or Puppeteer Beyond the requirements, candidates should be passionate about in the role: Continuous learning and ability to adapt to change Working across global teams and collaborating across teams and organization boundaries Finding innovative ways to solve complex problems with cutting edge technologies. Qualification : Bachelor's Degree

Infrastructure Security Leader Location: Bengaluru About Us: Observe.AI Observe.AI is the leading AI-powered platform for customer experience, enabling enterprises to automate customer interactions using AI agents. Our platform ensures natural conversations, delivering predictable outcomes, and is trusted by top companies like DoorDash, Affordable Care, Signify Health, and Verida. Observe.AI blends advanced speech understanding, workflow automation, and enterprise-grade governance to deliver end-to-end AI solutions that optimize both human and AI interactions, providing insights for coaching and quality management. At Observe.AI, we re on a mission to transform customer experiences through AI. As a founding member of our Infrastructure/Cloud Security team, you will have the opportunity to shape and design cloud security from the ground up for a platform trusted by over 80 million users. Reporting directly to the VP of Information Security, you will drive a defense-in-depth approach across infrastructure, IAM, and networks. This is a unique, zero-to-one role where you ll define security strategy, mentor the team, and make a long-lasting impact in a fast-growing AI company. What You ll Be Doing: Security Strategy Development: Design and document security policies, reference architectures, design patterns, and roadmaps to protect our platform. Secure Access & Network Design: Lead efforts to design secure access controls and networks for production environments. Cross-Department Leadership: Collaborate with Corporate IT to implement security measures within the corporate environment. Defense-in-Depth: Implement network segmentation, firewall configurations, VPNs, and deep packet inspection to minimize impact from security incidents. AWS Infrastructure Security: Re-architect AWS infrastructure to enhance security, ensuring that networks, VPCs, and security configurations are optimized. Vulnerability Management: Identify tools and technologies to scan networks, OS, and infrastructure for vulnerabilities, and work with SRE teams to remediate identified risks. Security Compliance: Represent Infrastructure Security in PCI, SOC, ISO, HITRUST, and other regulatory audits, ensuring compliance. Collaborative Design: Partner with engineering teams and architects to ensure infrastructure designs meet both business and security requirements. Stakeholder Collaboration: Work with other teams to integrate up-to-date security features and infrastructure designs across the organization. What You ll Bring to the Role: 9+ years of experience in Software Engineering, Network Security, and AWS Security. Proven track record in designing and implementing secure Cloud Infrastructure, Network Security, and Corporate IT Security. Experience at a SaaS product company with hands-on knowledge of cloud security. Leadership experience in managing Infrastructure Security teams or Security-Focused SRE teams. Strong understanding of network designs, protocols, and certifications like CCNA (or similar). Ability to handle multiple, high-priority projects simultaneously while maintaining focus and quality. Comfort with working off-hours to handle security incidents in a dynamic, fast-paced environment. First-hand experience with major cloud providers, specifically AWS. Deep understanding of large-scale systems and N-tier architectures. Excellent communication skills, able to effectively influence and collaborate with stakeholders across the organization. Perks & Benefits: Medical Insurance: Comprehensive options, including free online doctor consultations. Leave Policies: Yearly privilege and sick leaves as per Karnataka S&E Act, along with generous national, festive, and parental leave. Learning & Development: Access to a fund that supports continuous learning and professional growth. Flexible Benefits: Tax exemptions for meals, PF, etc., along with other flexible benefit plans. Team Culture: Fun events to foster collaboration and culture across the organization.

AI & Cloud Solutions Architect - Infrastructure AI COE Introduction The Infrastructure AI Center of Excellence (COE) is a dedicated team of technical professionals focused on leveraging AI to empower IBM Infrastructure employees to be more effective in their jobs or improve customer's experience when they interact with IBM. We along with the AI Guild serves as a vehicle for knowledge sharing, collaboration, & skill development related to AI. Our core objectives are VELOCITY and SAFETY. We want to help roll out AI projects as quickly as possible, while also ensuring that they are done safely and while operating within the guardrails for AI usage within IBM. Your Role and Responsibilities Looking to make a significant impact? This is your chance to become a key technical architect in a dynamic team of talented professionals, designing and architecting innovative, industry-leading, cloud-based AI services. We are seeking an experienced AI & Cloud Solutions Architect to join us. This technical leadership role focuses on designing scalable architectures, establishing technical standards, and providing architectural oversight for AI-based services. You will be instrumental in solving complex technical challenges, designing system architectures, and collaborating with development teams to implement robust AI solutions. You will establish architectural principles and patterns while ensuring technical excellence across projects. Your efforts will ensure scalable, maintainable, and secure AI solutions for our customers. As an essential part of the technical leadership team, you will shape the technical vision while providing architectural guidance to development teams. Design and establish architectural frameworks for AI and cloud-based solutions. Create and maintain technical roadmaps for AI implementations across the infrastructure. Provide architectural oversight and technical direction for complex AI projects. Define technical standards, patterns, and best practices for AI solution development. Evaluate and recommend new technologies and frameworks for AI implementations. Collaborate with development teams to ensure architectural compliance and technical excellence. Design scalable, secure, and maintainable AI solutions. Create detailed architecture documentation and technical specifications. Review and approve technical designs and implementation approaches. Identify and mitigate technical risks in AI solution architectures. Required Education Bachelor's Degree Required Technical and Professional Expertise Minimum 7-12 years of experience in software development with focus on technical architecture. Deep expertise in designing AI solutions using frameworks like TensorFlow, PyTorch, LLMs, Generative AI. Strong background in cloud architecture patterns and microservices design. Extensive experience with distributed systems architecture and design patterns. Expert knowledge of backend technologies, including server-side languages (Node.js, Python, Java) and databases. Proven experience in designing RESTful APIs and event-driven architectures. Deep understanding of Cloud Technologies, Kubernetes, Kafka, Object Storage, and container technologies. Strong background in security architecture and compliance requirements. Experience in designing highly available and scalable cloud services. Expert knowledge of architectural patterns for AI model deployment and integration. Preferred Technical and Professional Experience Experience with emerging AI technologies and architectural patterns. Knowledge of enterprise architecture frameworks. Background in designing solutions for hybrid cloud environments. Experience with performance optimization and scalability design. Strong technical documentation and diagramming skills. Expertise in API design and management. Background in designing event-driven architectures. Experience with infrastructure as code and automation. Knowledge of AI governance and responsible AI principles. Track record of successful large-scale AI solution implementations.

What Makes Us a Great Place to Work We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity, and a model of social responsibility. We are currently ranked #1 on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four for the last 13 years. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents. Who You ll Work With Vector is Bain s integrated digital and analytics capability, bringing together Enterprise Technology and AI, Insights & Solutions (AIS) to deliver cutting-edge innovation. AIS, formed through the merger of Bain's Advanced Analytics and Innovation & Design teams, is a diverse group of experts in analytics, engineering, product management, and design. Together, we create human-centric solutions that leverage the power of data and artificial intelligence to drive competitive advantage for our clients. As part of AIS, the India-based Center of Excellence (COE) specializes in delivering Generative AI (Gen AI) and advanced engineering solutions for our clients globally. The COE will also lead the charge on building solution accelerators for our clients. What You ll Do As a Manager, AIS Software Engineering, you will lead the development and application of technical solutions to address complex problems in various industries. You will guide a diverse engineering team through the entire engineering lifecycle while collaborating with remote and distributed teams, including both technical and consulting teams across the globe. Your responsibilities will include designing, developing, optimizing, and deploying cutting-edge software engineering solutions and infrastructure at the production scale required by the world s largest companies. Collaboration: Work closely with colleagues in the AIS COE (e.g., data scientists, ML engineers, software engineers, platform engineers) to build software solutions that solve clients business problems. Technical Leadership: Serve as the overall technical leader, providing deep expertise in software engineering, distributed systems, AI, and application architecture design. Lead the development and delivery of end-to-end solutions for client cases. Development Lifecycle: Lead key parts of the software development life cycle, including architecture design, writing clean code, conducting code reviews, writing documentation, and identifying issues and resolutions. Framework Development: Collaborate on (or lead) the development of re-usable common frameworks, models, and components to address common software engineering problems across industries and business functions. Best Practices & Innovation: Drive best practices in software engineering and share learnings with team members in AIS. Promote industry-leading innovations to create significant client impact. Team Management: Contribute to creating a great working environment that attracts talented engineers. Act as a PD Advisor as needed and support recruiting and onboarding new team members. Travel Requirements: Minimum travel, based on project needs and training opportunities. About You Education & Experience: Bachelors/Master s degree in Computer Science, Engineering, or a related technical field. 8+ years of hands-on experience in web development, programming languages, version control, software design patterns, infrastructure, deployment, integration, and unit testing. 3+ years of experience managing software engineers. A proven track record of leading a team and collaborating on strategic initiatives, with experience in shipping production applications and software analytics products. Technical Expertise: Expert knowledge (5+ years) of Python. Deep experience with server-side frameworks and technologies such as FastAPI, Node.js, Flask. Familiarity with cloud platforms like AWS, Azure, or GCP. Strong understanding of software architecture, DB design, scalability, and SQL, with experience in RDBMS (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB, Cassandra, Elasticsearch). Experience with client-side technologies such as React, Vue.js, HTML, and CSS. Familiarity with DevSecOps principles, CI/CD tools, MLOps, LLMOps, and infrastructure as code (Jenkins, Docker, Kubernetes, Terraform). Knowledge of software security, privacy regulations, and cybersecurity. Soft Skills: Strong interpersonal and communication skills, including the ability to explain technical concepts to colleagues and clients from other disciplines. Curiosity, proactivity, and critical thinking. Ability to collaborate effectively with people at all levels and with multi-office/region teams. Ability to work independently, manage multiple priorities, and thrive in a fast-paced and ambiguous environment. About Us Bain & Company is a global consultancy that helps the world s most ambitious change makers define the future. Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a platinum rating from EcoVadis, the leading platform for environmental, social, and ethical performa...

Power the Future with Us! Location: Bengaluru, India SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with 5000+ employees, operations in 34 countries, and millions of installations worldwide. Our innovative product portfolio includes solar inverters, battery storage, EV charging, backup systems, and complete home energy management solutions. We are looking for a Workforce Management (WFM) Analyst to help optimize our call center operations and enhance customer experience. If you have strong analytical skills, thrive in a fast-paced environment, and enjoy working with real-time data and scheduling, this role is for you! What You ll Be Doing Monitor daily call volume and key performance metrics. Analyze real-time adherence data to identify trends and training opportunities. Maintain user profiles within WFM software. Create and adjust schedules based on forecasts, ensuring operational efficiency. Collaborate with leadership to schedule training and meetings while minimizing support impact. Provide actionable data to internal teams and offer insights for process improvements. Deliver feedback to call center team leaders and managers. Prepare & analyze reports on key performance indicators (KPIs). Adapt to changing priorities and perform additional duties as required. 1-2 years of experience in a workforce management role. Expertise in Erlang-C calculations for staffing and scheduling. Strong analytical and problem-solving skills. Excellent communication skills (verbal, written, and interpersonal). Proactive & self-motivated with exceptional time management abilities. Ability to multitask in a fast-paced, dynamic environment. Proficiency in Microsoft Office (intermediate Word, advanced Excel). Adaptability to change with the ability to set and adjust priorities as needed. Be part of a global leader in clean energy innovation. Opportunities for career growth and skill development. Regular training & upskilling programs. Work in a diverse and inclusive environment. At SolarEdge, we believe our people are our greatest asset. Join us and be a part of a future powered by clean, renewable energy! Apply today and take the next step in your career!

Position: Technical Customer Service Associate - AWS Overview: AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth across various customer segments, ranging from small- and mid-market businesses to large enterprises, including the public sector. Within this framework, the AWS Global Support team plays a vital role in ensuring customer success by providing world-class support to companies relying on AWS services for mission-critical applications. The AWS Customer Service team focuses on helping customers understand Cloud Computing and its potential applications for their business needs. In this role, you will be the first point of contact for customers seeking assistance with AWS services, ensuring a smooth experience while acting as an expert in AWS Cloud Computing. Key Responsibilities: Your primary responsibilities will include, but are not limited to: Customer Service Excellence: Provide innovative support for billing, account access, authentication inquiries, and resource management while maintaining the highest standards for data security. Collaborative Support: Work with other customer support teams to ensure a consistent, high-quality level of assistance across all channels. Issue Resolution: Identify root causes of customer issues, suggest improvements, and provide valuable feedback to business and development teams to enhance AWS services. Critical Event Support: Assist with customer communication during AWS critical launches and support events, ensuring customers are informed and supported during high-impact situations. About the Team: At AWS, we value diverse experiences and encourage candidates to apply, even if they do not meet all the qualifications listed. We believe that different career paths, backgrounds, and experiences contribute to the success of our teams. Amazon Web Services (AWS) is the world s most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, supporting a wide range of customers from startups to Global 500 companies. Work/Life Balance: AWS values work-life harmony and offers flexible working arrangements. We believe that success at work should not come at the expense of personal well-being. Inclusive Team Culture: AWS fosters a culture of learning and curiosity. Our employee-led affinity groups promote diversity and inclusion, and we continuously encourage our employees to embrace and celebrate their unique perspectives. Mentorship and Career Growth: AWS is committed to raising the performance bar and supporting the growth of every individual. Our resources, including mentorship programs, provide opportunities for continuous learning and career advancement. Basic Qualifications: A Bachelor s degree in any field. Between 6 months to 4 years of experience, with at least 6 months of direct customer-facing experience using computer systems and technology components. Proficiency in written and spoken English, with advanced communication skills. Preferred Qualifications: At least 1 year of experience in a Contact Center, Technical Support, or Customer Support role within a fast-paced environment. Experience or familiarity with Amazon Web Services products or Cloud Computing technologies. General knowledge in one or more technology domains, such as internet, networking, software, or systems. Proficiency with computer applications, including Windows/MS Office (e.g., Outlook, Excel). Qualification : Bachelors Degree in any field

Intel is looking for talented Network Software engineers to develop and maintain Ethernet Switch Software solution. This can include modifying and customizing embedded OS, creating scripts for features such as configuring ports, routing tables, QoS etc. As a Network Software Engineer, you will be responsible for developing and validating switch software at individual switch level and at scale for different network topologies. Qualifications Must possess a Bachelor's, Master's or, a Ph.D. degree in Computer Science, Computer Engineering or equivalent. 5years of experience working in Network Software Development Experience in Network Management Software development using openconfig. Experience in programming in C/C+ and Go/Python Familiarity with Linux virtualization/containers (Dockers) Experience with system configurations and troubleshooting networks Strong understanding of network protocols such as TCP/IP, VLAN, QoS etc Familiarity with Ethernet Network switching and routing Working knowledge in the software engineering development lifecycle process Must have: CI/CD experience with writing test cases Must Have: Experience in System Integration (understand how whole system work) Good to Have: open config, yang model, sonic, gRPC, gnmi. Inside this Business Group The focus of Accelerated Computing Systems and Graphics (AXG) is to accelerate our execution in strategic growth areas of high-performance computing and graphics. AXG is chartered with delivering high performance computing and graphics solutions (IP, Software, Systems), for both integrated and discrete segments across client, enterprise and data center. Our mission is to make zeta-scale computing accessible to every human on the planet by the end of this decade and to entertain, educate and connect billions of people with buttery smooth visual experiences. Posting Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Qualification : Must possess a Bachelor's, Master's or, a Ph.D. degree in Computer Science, Computer Engineering or equivalent.

Job Title: Connectivity Architect / Senior Engineer Company & Team Overview: HP s vision is to create technology that makes life better for everyone, everywhere every person, every organization, and every community around the globe. With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 80+ year legacy of innovation. As we look at the future, HP's expansion will increasingly hinge on high-growth countries, necessitating a tailored approach with local product and technology solutions. The mission of the India & Growing Market Development Center is to develop products and solutions geared towards fuelling rapid growth in India. Our team's overarching objective is to create solutions tailored specifically for India and in India! Position Overview: We are seeking a skilled and experienced Senior WWAN M.2 Architect/ Integration Engineer to lead the integration of WWAN (Wireless Wide Area Network) /BT WLAN solutions for M.2 modules in our product lineup of Laptop/PC/IOT. The ideal candidate will have a deep understanding of cellular technologies (4G/5G), WLAN, BT, RF design, hardware integration, and be able to work collaboratively across teams to deliver highly reliable connectivity solutions. Key Responsibilities: Integration: Lead the design and integration of WWAN /BT/ WLAN solutions, focusing on M2 module and other form factor integration, ensuring optimal performance, reliability, and compliance with regulatory standards Hardware Integration: Collaborate with hardware, firmware, and software teams to integrate M2 WWAN/ BT /WLAN modules into various product architectures, including laptops, tablets, and IoT devices Performance Optimization: Analyze and optimize WWAN M2 / BT /WLAN performance, signal quality, and data throughput across multiple cellular standards (4G LTE, 5G NR) and bands Testing and Validation: Develop and execute comprehensive test plans for WWAN M2 modules, working closely with QA and validation teams to resolve issues related to RF performance, connectivity, and regulatory compliance Compliance and Certification: Ensure compliance with global regulatory standards (FCC, ETSI, etc) and participate in certification processes to meet market and carrier requirements Experience in Bluetooth coexistence management, especially with Wi-Fi and other wireless protocols Bluetooth Integration: Oversee the integration of Bluetooth modules into PC/laptop platforms, ensuring seamless functionality, compatibility, and adherence to industry standards Performance Optimization: Analyze and optimize Bluetooth performance, including power consumption, signal quality, latency, and coexistence with other wireless technologies (WLAN, WWAN) Troubleshooting and Debugging: Diagnose and resolve complex Bluetooth-related issues, performing root cause analysis to ensure stable, high-quality user experiences Familiarity with Bluetooth SIG compliance, regulatory standards, and certification processes Expertise in debugging and troubleshooting complex Bluetooth and RF issues Troubleshooting and Debugging: Diagnose and troubleshoot complex WWAN-related issues, ensuring effective root cause analysis and resolution Stakeholder Collaboration: Work closely with suppliers, carriers, and regulatory bodies to ensure M2 WWAN module compatibility and compliance Documentation: Maintain detailed documentation of designs, processes, and testing results, ensuring knowledge sharing and adherence to industry best practices Basic Qualifications: Bachelor s or Master s degree in Electrical Engineering, Telecommunications, or a related field 14+ years of experience in WWAN technology, specifically focused on hardware/ SW integration and cellular networks Proven expertise with M2 modules, cellular standards (4G LTE, 5G NR), and RF design principles Experience in debug, triage and interface stability, ability to work with the module /SoC vendor to be able to isolate the issues and drive them to deliver solutions for the problem Proficiency with tools for RF testing, signal analysis, and validation (eg, spectrum analyzers, network analyzers) Bachelor s or Master s degree in Electrical Engineering, Telecommunications, or a related field 5+ years of experience in WLAN technology, focusing on integration and system-level performance Strong understanding of Wi-Fi standards (80211 a/b/g/n/ac/ax), RF design, and antenna placement considerations Experience with WLAN testing tools and RF signal analysis equipment (eg, spectrum analyzers, network analyzers) Preferred Qualifications: Familiarity with regulatory requirements and industry standards for cellular communications (FCC, PTCRB, GCF) Experience with modem and SIM card integration, cellular carrier certifications, and network testing Familiarity with regulatory standards and certification processes (FCC, CE, IC, etc) Proven experience in advanced debugging and troubleshooting of WLAN /BT connectivity issues Knowledge of security protocols and authentication methods for enterprise-level Wi-Fi networks Excellent communication and teamwork skills for effective cross-functional collaboration Strong problem-solving skills, with the ability to work in fast-paced environments and meet tight deadlines Qualification : Bachelors or Masters degree in Electrical Engineering, Telecommunications, or a related field

Job Description: As the Technical Support Manager for Lenovo, you will lead a high-performing team dedicated to providing exceptional technical support for gaming laptops and other Lenovo products. You will be responsible for ensuring that service levels, including AHT, abandonment rates, and first call resolution, are met and exceeded. Your role involves developing improvement plans to enhance customer experience, managing key performance metrics, and working closely with other service teams to resolve critical escalations. You will also be instrumental in designing, implementing, and enhancing processes that support the technical support function, focusing on team development and driving operational efficiency. 1.1.1. Responsibilities: 1. Team Leadership & Performance Management: Lead a team to meet and exceed service levels such as AHT, SLA%, Abandonment Rate, and Average Speed to Answer. Develop and implement plans to achieve high-quality metrics like First Call Resolution, Repeat Dispatch Rates, and Turnaround Time. Focus on the individual development of team members, enhancing both their technical and professional skills. 2. Customer Experience Focus: Ensure a high level of customer satisfaction by managing and resolving escalations and ensuring first-call resolutions. Collaborate with other service towers and directly with customers to address critical issues and enhance the support experience. 3. Operational Optimization: Plan capacity, hiring, and training requirements in coordination with business operations to optimize workforce effectiveness. Develop and implement processes, systems, and best practices to support the technical support function, ensuring operational efficiency. 4. Performance Metrics & Continuous Improvement: Create and track metrics to measure the effectiveness of technical support and drive improvements. Design and implement performance tracking systems for technical support teams, ensuring measurable outcomes. 5. Technical Troubleshooting Expertise: Demonstrate deep knowledge of gaming laptops and technical troubleshooting processes. Ensure the team is equipped to handle complex technical issues and provide solutions for gaming and notebook technologies. 1.1.2. Key Functional/Technical Competencies: Technical Expertise: Knowledge of gaming laptops, notebook technologies, and troubleshooting techniques. Analytical Skills: Proven track record of using data to manage and improve technical support performance. Operations Management: Experience in managing large-scale operations in enterprise or service provider environments. CRM & Incident Management: Familiarity with tools like MSD(CRM), Oracle RightNow, and incident tracking systems. Leadership & Coaching: Ability to develop teams, drive improvements, and enhance both technical and customer-facing skills. Multi-tasking & Detail-oriented: Capable of managing multiple projects simultaneously and with attention to detail. 1.1.3. Key Behavioral Competencies: Customer-Centric: Demonstrated focus on delivering superior customer service and problem resolution. Integrity & Work Ethic: Highest level of integrity and a strong work ethic, committed to delivering high-quality results. Problem Solving: Sharp analytical skills and the ability to devise effective solutions in complex scenarios. Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing conditions. Initiative & Ownership: Self-driven with a focus on achieving results without constant supervision. Teamwork: Strong collaborator who acts as an owner and is focused on delivering results with high standards. 1.1.4. Education/Qualification: Graduation (preferably in a relevant field such as IT or Engineering) 1.1.5. Work Experience: 7-10 years of experience in the IT service industry, with at least 6 years in technical support management, including people management. Proven experience in managing remote support teams and overseeing both voice and non-voice processes. Strong background in developing and managing technical support operations with a focus on gaming and notebook devices. 1.1.6. Why Work at Lenovo: Lenovo is committed to providing an inclusive, innovative, and growth-driven environment. As a leader in the global technology market, we offer opportunities to work on cutting-edge products and solutions. Join our team to make a meaningful impact on customer experience, lead high-performing teams, and drive technical excellence within a fast-paced, dynamic environment. Qualification : Any Graduate

In this role, you ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. Your Role and Responsibilities Integrate threat intelligence into security monitoring systems to enhance proactive threat detection capabilities. Develop documentation required to support the program s technical issues. Monitor and track certificate expirations and proactively manage renewals. Provide technical support for PKI-related incidents and issues and collaborate with vendors if necessary. Provide technical support during the deployment, configuration, integration, and administration of security technologies Developing migration strategies to move key application workloads into the Cloud environment. Required Technical and Professional Expertise Architecting, designing and building Cloud Security solutions as per business requirements in accordance with enterprise application and technology roadmaps, principles, standards and guidelines Strong understanding of features and capabilities of the Microsoft Cloud Security services (Security Center, Firewalls, Key Vault, Networking, NSG, Load-Balancers, Azure Monitor, Azure Sentinel, MS Defender for Cloud) Strong understanding of features and capabilities of the Microsoft Cloud Security services ( AWS Security HUb, AWS KMS, AWS GuardDuty, AWS Macie, AWS HSM, AWS IAM AWS NSG , Firewalls etc ) Ensure experience of layered security, zoning, integration aspects, API, endpoint security, data security, compliance, and regulations. Will provide technical support during the deployment, configuration, integration. Preferred Technical and Professional Expertise Participate in assessing current security posture of the cloud environment, Monitoring & Incident Response: Implement and manage Azure Sentinel for real-time monitoring, threat detection, and incident response. Create technical roadmaps and strategies for implementation of Security Framework and establish cross security domain designs and plans, Integrate threat intelligence into security monitoring systems to enhance proactive threat detection capabilities. Monitor and track certificate expirations and proactively manage renewals.