VIP Handling Jobs in Mumbai

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Position: Manager Sort Centre Location: Mumbai Department: Operations About the Role: We are looking for a highly organized and performance-driven Sort Centre Manager to oversee and manage daily operations at our warehouse facility. In this role, you will be responsible for leading a team, optimizing warehouse workflows, ensuring operational excellence, and maintaining high levels of customer satisfaction. The ideal candidate has strong experience in logistics or e-commerce, especially in sort centre and automation processes. Key Responsibilities: Supervise, organize, and direct sort centre operations to ensure efficient warehouse functioning with customer satisfaction as the primary goal. Develop and implement systems for inventory management, equipment utilization, product handling, gate processes, and outbound logistics. Monitor daily operations and establish operational goals and performance standards. Lead, train, and mentor warehouse staff to troubleshoot issues and meet both short- and long-term performance targets. Plan and manage resources including workforce, equipment layout, space utilization, and workflow to ensure productivity and quality standards. Maintain safety and legal compliance by enforcing operational policies and procedures. Operational Responsibilities: Oversee key warehouse functions including inventory control, quality assurance, shipping, logistics, and floor productivity. Create and manage team schedules to meet fulfillment demands while maximizing efficiency and minimizing overtime. Conduct regular equipment inspections and coordinate maintenance as needed. Collaborate with warehouse leads to evaluate performance, identify gaps, and implement process improvements. Manage inbound and outbound logistics, coordinating with transport partners to ensure timely and cost-efficient delivery. What You Bring: 5+ years of experience in warehouse operations or logistics management. Prior experience in sort centre operations and familiarity with automation processes. Background in e-commerce or logistics preferred. Strong leadership and team management skills. Ability to manage multiple priorities in a fast-paced, deadline-driven environment. Excellent analytical, organizational, and communication skills. MBA or equivalent degree preferred. Qualification : MBA or equivalent degree preferred

Senior Executive Human Resources & Administration Location: Mumbai Department: HR & Office Administration Experience: 3 5 Years Qualification: Bachelor s Degree (any discipline) Key Objective of the Role We re looking for a detail-oriented and proactive Senior Executive HR & Administration to manage day-to-day office operations, employee services, travel coordination, and administrative support. This role is pivotal in ensuring smooth internal operations and employee satisfaction through efficient handling of HR and admin functions. Key Responsibilities Office & Facility Management Oversee general office operations and vendor coordination. Manage facility services including support staff, housekeeping, cafeteria, and soft services. Coordinate vendor bills processing and liaise with the finance team for timely payments and provisions. Employee Support & Benefits Handle travel-related queries and employee reimbursements. Administer Group Medical Cover (GMC), Group Term Life (GTL), and Group Personal Accident (GPA) policies. Ensure timely addition and deletion of employees from insurance policies every month. Travel & Logistics Manage travel arrangements and logistics for employees (both indoor & outdoor activities). Ensure smooth coordination for team offsites, client meetings, or relocation support. Role Requirements Educational Qualification Bachelor s degree in any discipline. Experience 3 to 5 years of relevant experience in HR operations and office administration. Technical Competencies Proficiency in Microsoft Office Suite, especially Excel and PowerPoint. Familiarity with internal HR tools or systems is a plus. Soft Skills & Behavioral Competencies Strong communication and interpersonal skills. Ability to multitask and manage multiple stakeholders efficiently. Highly organized with attention to detail. A proactive, service-oriented mindset with customer obsession at the core. At Sociowash, we re more than an agency we're a community of creators, collaborators, and doers. If you're passionate about people, processes, and problem-solving, and love keeping things running smoothly behind the scenes, this is the perfect place for you. Think you're a great fit? Apply now and let s grow together! Qualification : Bachelors degree in any discipline

Position: Assistant Floor Manager / Floor Manager Locations: Mumbai, Bangalore, Lucknow, Delhi, Pune India Job Overview: We are looking for a dynamic and experienced Floor Manager to lead our in-store operations, drive sales performance, and ensure a seamless customer experience. The ideal candidate will have a strong background in retail management, a passion for customer service, and the ability to lead, mentor, and inspire a high-performing team. Key Responsibilities: Deliver exceptional customer service to drive satisfaction and loyalty Lead and motivate the sales team to meet or exceed sales targets through training, coaching, and performance management Develop and implement strategies to increase footfall, attract new customers, and boost profitability Oversee recruitment, training, and onboarding of new team members Address and resolve customer complaints and concerns with professionalism Ensure full compliance with health, safety, and store operational standards Plan and manage promotional campaigns and in-store visual merchandising Prepare detailed sales reports, analyze customer buying trends, and track store performance Handle store administration, including budgeting, financial reporting, and cash handling Monitor inventory levels and coordinate timely replenishment of stock Requirements: High school diploma required; a Bachelor's degree in Business Administration or a related field is preferred Minimum 7 years of experience in a retail environment, including prior leadership roles Proven ability to manage staff, improve store operations, and deliver strong sales results In-depth understanding of retail business operations and customer service best practices Strong leadership, problem-solving, and organizational skills Excellent interpersonal and communication abilities Willingness to work flexible hours, including weekends and holidays

Job Title: Critical Project Lead - Society Finance & Compliance Location: Mumbai Department: Project Operations About Zipgrid Zipgrid ( MyAashiana Management Services Private Limited ) is the only PropTech company specializing in technology-enabled Finance, Compliance, and Office (FCO) management operations for housing and commercial communities on a Done-For-You model. Since 2014, Zipgrid has emerged as a market leader, delivering comprehensive solutions to over 550+ housing societies and commercial communities. Our philosophy, Let the experts do the work, underpins a decade of expertise in creating superior community living and working experiences. Role Overview At Zipgrid, every society or commercial complex is treated as a distinct Project. The Critical Projects Lead is entrusted with troubleshooting urgent issues in high-priority projects and managing critical client relationships. This role combines technical expertise with strong client engagement skills to proactively resolve escalations and maintain trust. Reporting directly to the Senior Vice-President FinOps and with a dotted line to the CEO, the Critical Projects Lead is pivotal in maintaining client satisfaction and project success. Qualifications Chartered Accountant / CFA / Cost Accountant / MBA or MMS (Finance) 5 to 7 years of post-qualification experience, preferably in a Managed Services or consulting environment Key Responsibilities Client Onboarding Lead onboarding for new clients, acting as the primary liaison between delivery teams and clients. Coordinate and delegate tasks effectively across delivery teams during onboarding. Facilitate seamless knowledge transfer between outgoing and incoming service teams to ensure uninterrupted client support. Set clear, realistic expectations for onboarding timelines and challenges, fostering client trust. Collect and analyze client feedback to improve onboarding processes. Managing and Troubleshooting Critical Client Projects Oversee critical client accounts, ensuring timely and budget-compliant project delivery in high-stakes situations. Build and sustain strong relationships with key client decision-makers. Communicate project status clearly to senior management and clients, managing expectations proactively. Develop and implement comprehensive project plans including timelines, milestones, and resource allocation. Identify potential risks early and implement mitigation strategies to prevent escalation. Resolve client escalations promptly and effectively. Track and report project performance metrics to internal and external stakeholders. Requirements and Skills Minimum 5+ years in a client-facing role within managed services, consulting, or similar environments. Solution-oriented mindset with modern managerial skills and creative problem-solving ability. Strong command over finance and accounting concepts with excellent presentation skills. Ability to interpret complex financial data and reporting under India GAAP; proficient with accounting software such as Tally. Working knowledge of Indian tax laws including income tax and GST, along with regulatory compliance. Exceptional communication, interpersonal, and negotiation skills. Proven ability to build and maintain relationships across all client levels. Experience in managing client expectations and handling escalations tactfully. Entrepreneurial mindset coupled with a strong work ethic. Excellent analytical, organizational, and time management capabilities. Ability to work both independently and collaboratively within teams. Zipgrid offers you a dynamic environment to solve challenging problems, build lasting client relationships, and contribute to pioneering technology-driven community management. Qualification : Chartered Accountant / CFA / Cost Accountant / MBA or MMS (Finance)

Data Scraping Specialist Location: Mumbai Company: Qube Research & Technologies (QRT) Job Type: Full-Time About QRT Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager operating in all major liquid asset classes. We are a data and technology-driven firm applying a scientific and collaborative approach to investing. By integrating data science, engineering, and quantitative research, we solve complex financial challenges and deliver robust investment strategies. Role Overview As a Data Scraping Specialist, your primary objective will be to design, develop, and maintain scalable web scraping systems to support QRT s quantitative research and trading efforts. You will be responsible for managing a diverse range of data sources and working closely with researchers and traders to ensure seamless data availability and integration. Key Responsibilities Web Scraping Development: Build and maintain robust, scalable web scraping tools to extract structured and unstructured data from diverse online sources. Data Integration: Contribute to integrating internal and third-party datasets into QRT s research and trading platforms. Monitoring & Maintenance: Monitor data pipelines, ensure data health, and address failures or inconsistencies in data ingestion workflows. User Support: Collaborate with quantitative researchers and traders to understand their data requirements and provide customized data solutions. Best Practices: Apply software engineering best practices, including code quality, version control, and modular design, to scraping systems. Requirements & Qualifications Experience: 4+ years of hands-on experience in developing and maintaining web scraping frameworks. Proven ability to handle complex scraping projects at scale. Technical Skills: Strong Python proficiency is essential. Experience with scraping tools and libraries (e.g., Scrapy, Selenium, BeautifulSoup, Puppeteer). Familiarity with headless browser automation and CAPTCHA-solving techniques. Working knowledge of RESTful APIs and data pipelines. Soft Skills: Strong communication skills in English, both verbal and written. Ability to work independently and collaboratively across global teams. Demonstrated intellectual curiosity and willingness to learn new technologies. Bonus Points: Experience handling structured and unstructured data at scale. Knowledge of financial market data, including equities or derivatives. Familiarity with version control (e.g., Git), Docker, and cloud infrastructure. What QRT Offers An opportunity to work at the intersection of technology, data, and finance in a high-impact role. A collaborative and innovation-driven environment where your ideas are valued. Professional growth with access to new technologies and research applications. Competitive compensation and benefits tailored to attract top-tier talent. Work-life balance initiatives and a commitment to diversity and inclusion.

Job Title: Associate Customer Experience Location: Mumbai, India Department: Customer Operations Industry: FinTech Employment Type: Full-Time About the Role: We are hiring a Customer Experience Associate to join our dynamic FinTech venture, Salary Finance, part of the Blenheim Chalcot portfolio. In this role, you will be responsible for delivering world-class customer support via email and live chat, ensuring exceptional service and operational efficiency. You will also collaborate with teams in London and India, contributing to building GenAI-enabled, next-gen digital solutions that make a real impact on people s lives. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email, providing accurate and empathetic support. Resolve queries related to loan applications, payments, and account updates while maintaining high customer satisfaction. Clearly explain policies, product features, and service terms to customers. Log and maintain detailed records of all customer interactions in the CRM system. Escalate unresolved or complex issues to the appropriate departments, ensuring timely follow-ups. Troubleshoot basic tech issues (e.g., login errors, upload failures) and report bugs to the tech team. Adhere to GDPR and data privacy regulations while handling customer information. Meet or exceed SLAs and quality benchmarks. Identify recurring issues and share insights with the product and operations teams to enhance service efficiency. Update and contribute to the internal knowledge base and customer FAQs. Actively promote a positive brand image and foster customer retention. Share best practices and contribute to team training initiatives. Stay current with product updates and compliance standards through regular training. Qualifications & Skills: 1 3 years of experience in a customer support or client servicing role (preferred, but not mandatory for exceptional candidates). Strong written and verbal communication skills in English. Familiarity with CRM tools and support platforms (e.g., Zendesk, Freshdesk). Knowledge of FinTech, loan processing, or financial services is a plus. Proactive problem-solving ability with strong attention to detail. Adaptable and comfortable working in a fast-paced, dynamic environment. Stakeholder management experience is a strong plus. About Salary Finance: Salary Finance is a purpose-led FinTech organization that empowers employees to improve their financial health through affordable loans, earned wage access, savings tools, and financial education. Our mission is to help millions of people reduce financial stress and live happier, more productive lives. About Blenheim Chalcot: Blenheim Chalcot (BC) is the UK s leading digital venture builder. For over 26 years, we ve built, scaled, and invested in disruptive businesses across FinTech, EdTech, HealthTech, GovTech, and beyond. Our India operations, headquartered in Mumbai, serve as a vital engine for innovation and delivery, enabling the global success of our ventures. What You ll Get: Be part of the world s leading digital venture builder. Opportunity to work with cutting-edge GenAI technologies and international teams. Learning and development opportunities through real-world challenges. Inclusive and open culture we celebrate diversity, merit, and innovation. 24 annual leave days + 10 public holidays. Private medical insurance (for you and your immediate family). Life insurance coverage. Fun, flexible, and cricket-loving workplace we own the Rajasthan Royals IPL team! If you're passionate about delivering excellent customer service and want to grow in a collaborative, purpose-led organization, apply now to join us at the forefront of FinTech innovation.

Event Manager Location: Mumbai Experience Level: 8+ years Job Summary We are seeking a highly organized and creative Event Manager to plan, coordinate, and execute events that align with our organizational goals. This role involves end-to-end event management, from conceptualization to execution, ensuring seamless and memorable experiences. You will collaborate with internal teams, vendors, and stakeholders to manage event logistics, marketing, budgeting, and post-event evaluation. Key Responsibilities Event Planning & Coordination Develop detailed project plans and timelines for events. Work with stakeholders to define event objectives, themes, and budgets. Source and manage venues, suppliers, and vendors. Oversee logistics, including permits, transportation, and accommodations. Ensure events meet compliance, quality, and brand standards. On-Site Event Management Supervise on-site operations to ensure a smooth experience. Coordinate staff, volunteers, and vendors for seamless execution. Troubleshoot and resolve unexpected challenges during events. Budget & Financial Management Prepare and manage event budgets for cost-effectiveness. Negotiate contracts with vendors for the best value. Monitor expenses and report on financial performance. Marketing & Promotion Work with the marketing team to promote events across multiple channels. Develop promotional materials (brochures, social media content, invitations). Track attendance and engagement for post-event analysis. Post-Event Evaluation Analyze event success and collect feedback from participants and stakeholders. Prepare detailed reports and recommend improvements for future events. Qualifications & Skills Education & Experience Bachelor s degree in Event Management, Marketing, Communications, or a related field. 8+ years of proven experience in planning and managing large-scale events. Core Skills Strong organizational, multitasking, and project management abilities. Excellent communication and negotiation skills. Proficiency in event management software & tools. Creativity and problem-solving mindset. Attention to detail and a strong focus on quality. Strong leadership and team coordination skills. Knowledge of current trends in event planning & technology. Additional Requirements Ability to work under pressure and meet tight deadlines. Flexibility to work evenings, weekends, or holidays as required. Willingness to travel for off-site events or vendor meetings. Exciting and diverse event opportunities Collaborative and creative work environment Opportunities for professional growth and leadership Competitive salary and benefits package If you're a dynamic event professional looking to make an impact, we'd love to hear from you! Qualification : Bachelors degree in Event Management, Marketing, Communications, or a related field.

L3 Support / Software Engineer Location: Mumbai Main Responsibilities: Develop and implement fixes, test, deploy, support, maintain, and enhance applications. Coordinate with developers and business analysts to understand functionalities, resolve issues, and implement necessary changes. Troubleshoot and resolve complex problems and technical issues efficiently. Maintain and manage existing Level 3 support bases. Exhibit strong debugging skills to identify and fix issues promptly. Handle configuration management activities. Manage release and deployment tasks. Track defects and provide timely updates. Participate in planning and reporting activities. Qualifications & Work Experience: Bachelor s degree in Engineering (BE/B.Tech) or MCA. 2 to 4 years of relevant experience. Prior experience in the Insurance domain is mandatory. Technical Skills: Proficient in C#, ASP.NET, MVC 4/5. Strong knowledge of SQL and database concepts. Experience with Web Services: WCF, REST. Hands-on experience with Kendo UI controls, HTML, CSS, jQuery, and JavaScript. Familiarity with Entity Framework 6.0. Personal Skills: Strong teamwork and collaboration abilities. Proactive attitude with a willingness to take initiative. Effective communication skills. Supportive of team members and able to work in a fast-paced environment. Qualification : Bachelors degree in Engineering (BE/B.Tech) or MCA

Job Title: SOC Manager Location: Mumbai Education: Graduate / Post-Graduate Experience: 14 18 years in IT Security / Information Security Certifications Required: CISSP or CISM About the Role We are seeking an experienced and dynamic SOC Manager to lead our Security Operations Center (SOC) and drive our cybersecurity defense strategy. The ideal candidate will have deep expertise in IT security, excellent leadership capabilities, and a proven track record of managing 24/7 SOC operations. In this critical role, you will be responsible for monitoring, detecting, responding to, and preventing cybersecurity threats across the organization. Key Responsibilities Leadership & Team Management: Lead, mentor, and manage the SOC team to ensure high performance and continuous development. Foster a high-performance culture, emphasizing ownership, accountability, and collaboration. Act as the primary escalation point for high-priority security incidents. SOC Operations: Oversee 24/7 security monitoring and real-time threat detection across the organization s infrastructure. Ensure smooth operations of SOC processes and consistent coverage of security monitoring tasks. Incident Management: Direct and coordinate all aspects of the incident response lifecycle identification, containment, investigation, remediation, and recovery. Ensure timely escalation and communication with executive leadership during major incidents. Security Tools & Technologies: Manage and optimize security tools and platforms including SIEM, PAM, firewalls, proxies, endpoint protection, etc. Ensure tools are properly configured and tuned for optimal threat detection and minimal false positives. Threat Intelligence & Analysis: Utilize threat intelligence feeds and platforms to proactively monitor emerging threats. Correlate threat intelligence with internal data to assess risk and recommend defensive strategies. Process Improvement & Automation: Drive continuous improvement and automation of SOC processes using SOAR and related tools. Enhance response efficiency through playbooks, automation scripts, and workflow optimization. Cross-Team Collaboration: Collaborate with IT, Application, and Network teams to ensure unified security efforts and seamless incident resolution. Act as a bridge between technical teams and business stakeholders. Reporting & Metrics: Define and report on key SOC performance metrics (KPIs) such as mean time to detect (MTTD) and mean time to respond (MTTR). Provide executive-level reporting on security incidents, trends, and the overall threat landscape. Compliance & Risk Management: Ensure SOC operations adhere to internal policies and external standards (e.g., ISO 27001, NIST, SEBI regulations). Support audits and compliance initiatives by providing evidence, reports, and expert insights. Security Posture Enhancement: Evaluate and recommend new technologies and methodologies to enhance detection and response capabilities. Contribute to the development and refinement of the organization s cybersecurity strategy. Training & Development: Lead SOC training initiatives to ensure analysts stay updated on the latest threats, tools, and best practices. Foster a learning environment with a focus on upskilling and career development. Key Skills & Competencies Leadership: Proven experience leading SOC or security teams in a fast-paced, mission-critical environment. Communication: Excellent verbal and written communication skills; ability to present to senior leadership and external stakeholders. Analytical Thinking: Strong problem-solving abilities; capable of analyzing complex security incidents and identifying root causes. Time Management: Exceptional organizational and prioritization skills; able to respond rapidly to high-impact incidents. Attention to Detail: Meticulous in investigation, documentation, and reporting. Mandatory Requirements 14 18 years of relevant experience in IT Security or Information Security CISSP or CISM certification (mandatory) Strong background in incident management, SOC tools, and regulatory compliance Hands-on experience in security monitoring, SIEM, SOAR, and threat hunting Be at the forefront of protecting a critical enterprise from evolving cyber threats Lead a talented team and shape the future of cybersecurity operations Exposure to a wide range of advanced tools and technologies Work in a culture that values innovation, accountability, and continuous learning Qualification : Graduate / Post-Graduate

Job Title: Security Automation Engineer Location: Mumbai Education: Graduate / Post-Graduate in Computer Science, Engineering, or a related field Experience: 2 8 years in IT / IT Security (Minimum 2 years in security automation or relevant role) Role Overview We are looking for a Security Automation Engineer with a strong foundation in scripting, system administration, and security tooling. In this role, you'll be responsible for automating key security functions, integrating security tools with enterprise systems, and enabling security visibility across infrastructure through dashboards and reporting. If you re passionate about automating security operations and building scalable security workflows, we want to hear from you. Key Responsibilities Security Tooling Implementation: Evaluate and implement new security tools and technologies aligned with organizational needs. Tool Integration & Automation: Automate security operations by integrating various tools and platforms using APIs, custom scripts, and automation frameworks. Ticketing System Integration: Link security tools with ITSM/ticketing platforms to streamline incident and alert workflows. Dashboard & KPI Automation: Develop scripts/tools for automated generation of security dashboards and KPI reports. CI/CD Security Integration: Collaborate with DevSecOps teams to build and enhance secure CI/CD pipelines, embedding security controls into the SDLC. Internal Enablement & Training: Provide internal training and documentation to help teams safely adopt and manage automation scripts. Cross-Functional Collaboration: Work closely with IT, DevOps, and security teams to ensure effective and secure automation implementations. Required Skills & Experience Technical Skills: Scripting & Automation: Hands-on experience with scripting languages such as PowerShell, Shell, Python, Perl, Ruby, Go, Groovy, and Helm. Tooling & Integration: Experience in automating and integrating tools through REST APIs, CLI, or other interfaces. System Administration: Proficiency in UNIX/Linux environments installation, configuration, and troubleshooting. Networking Fundamentals: Strong understanding of OSI layers, TCP/IP, and general networking concepts. Application Stack Management: Exposure to application servers like Tomcat, JBoss, Apache, NGINX, and Ruby, etc. Programming Background (Basic): Ability to write and understand code for automation and tool integration. Preferred Qualifications Bachelor s or Master s in Computer Science, Information Security, or a related technical field. Prior experience in security automation, DevSecOps, or security operations. Exposure to CI/CD environments and security tooling within development pipelines. Core Competencies Problem-Solving: Ability to break down complex security tasks and automate them efficiently. Collaboration: Strong team player with experience working across departments. Communication: Effective verbal and written skills, especially for internal knowledge sharing. Security Mindset: Proactive approach to improving security posture through automation. Be part of a modern security team driving automation-first security operations. Work with cutting-edge tools and cloud environments. Collaborate with skilled professionals in a cross-functional setup. Opportunity to create impact by improving security visibility and efficiency. Competitive compensation and growth opportunities. Qualification : Graduate / Post-Graduate in Computer Science, Engineering, or a related field

Job Title: Market Development Representative Location: Mumbai Company: TraceLink Experience: 2 6 Years Company Overview: At TraceLink, our mission is simple yet powerful protect patients by digitizing the pharmaceutical supply chain. Since our founding in 2009, we have grown to 8 global offices, over 800 employees, and serve more than 1,300 customers across 60+ countries. Our cloud-based Opus Platform and innovative applications like MINT are transforming how the life sciences industry collaborates, enhancing visibility, compliance, and decision-making across the supply network. Recognized as an industry leader by Gartner, IDC, and as a top workplace by Comparably, TraceLink continues to shape the future of pharmaceutical supply chain connectivity. Position Overview: We are seeking motivated and detail-oriented Market Development Representatives (MDRs) to join our Mumbai-based APAC team. As an MDR, you will play a critical role in identifying and qualifying business opportunities, researching target accounts, and working closely with Sales, Business Management, and Marketing to drive growth across the region. Key Responsibilities: Conduct in-depth market research and gather intelligence on key customer and prospect accounts using public and private data sources Qualify and prioritize inbound leads, and identify high-value accounts and personas for focused engagement Monitor news, industry updates, and databases to enrich account and contact intelligence Develop and execute personalized outreach strategies using email, social media, and other digital channels Rapidly follow up on marketing campaigns and maintain comprehensive account intelligence briefs to support Sales and Account Managers Collaborate with Managers, Sales, and AMs to refine target account lists, messaging, and outreach strategies Work with cross-functional teams (Finance, Marketing, Sales Operations, Business Management) to cleanse, enrich, and maintain account data integrity Maintain detailed records of activities and progress in Salesforce, and report on both qualitative and quantitative KPIs weekly Partner with internal stakeholders to align on business goals and optimize lead generation efforts Qualifications: 2 6 years of experience in Market Development, Business Development, or related roles Proven ability to research, qualify, and act on business opportunities Bachelor s degree (BA/BS) or equivalent Experience with Salesforce.com, Marketo, or similar CRM/marketing tools Proficiency in MS Office (Excel, Outlook, PowerPoint, Word) Excellent verbal and written communication skills with a professional and empathetic tone Ability to work independently, manage multiple priorities, and thrive in a fast-paced, international, startup-like environment Strong team collaboration skills with a track record of working effectively across departments If you're passionate about driving growth, love diving into research and data, and thrive in high-energy, mission-driven environments TraceLink wants to hear from you. Qualification : Bachelors degree (BA/BS) or equivalent

Job Title: Senior Accounts Manager Location: Mumbai Experience: Minimum 2 Years (Post-Qualification) Education: Chartered Accountant (CA) Position Overview: We are seeking a smart, dynamic, and detail-oriented Chartered Accountant to join our team as a Senior Accounts Manager. This role is ideal for a finance professional with a solid background in accounting, auditing, and taxation, who is ready to take ownership of financial operations, regulatory compliance, and insightful reporting. You will play a key role in driving financial accuracy, integrity, and efficiency across the organization. Key Responsibilities: 1. Accounting & Financial Management Oversee daily accounting functions including ledger maintenance, reconciliations, and general financial operations Ensure timely and accurate preparation of financial statements in accordance with applicable accounting standards 2. Audit & Compliance Coordinate and manage internal and external audits Ensure adherence to audit requirements and implement recommendations or corrective actions 3. Taxation Manage end-to-end compliance for GST, TDS, TCS, and Direct Tax Ensure timely filing of returns and accuracy of tax-related documentation 4. Expense Control Monitor company expenses to ensure alignment with budgets Drive and implement cost-control initiatives to improve financial efficiency 5. Asset Management Maintain accurate records of company assets, including depreciation schedules Conduct periodic asset audits to verify utilization and security 6. Reporting & Analysis Prepare and present detailed financial reports and insights for senior management Generate internal reports and submissions for regulatory bodies as required 7. Regulatory Compliance Ensure financial practices comply with current laws, statutory requirements, and industry standards Stay updated on changes in accounting/taxation laws and recommend necessary adaptations 8. Excel & Presentation Skills Use advanced Excel tools for data analysis, financial modeling, and dashboards Create and deliver high-quality presentations for internal and external stakeholders 9. Team Collaboration & Communication Work closely with cross-functional teams to provide financial insights and guidance Liaise effectively with auditors, regulatory bodies, and internal teams Qualifications: Chartered Accountant (CA) with minimum 2 years of post-qualification experience Proven expertise in accounting, taxation (GST, TDS, TCS, Direct Tax), and auditing Strong proficiency in MS Excel and financial reporting tools Excellent communication, interpersonal, and presentation skills Ability to work independently and manage multiple priorities in a fast-paced environment Preferred Skills: Experience working in a BSE-listed or AD2 company Familiarity with ERP systems and accounting software Strong analytical and problem-solving capabilities This is a great opportunity for a motivated CA looking to expand their leadership role in finance. You'll work closely with senior leadership, contribute to strategic financial decisions, and grow within a dynamic organization. Qualification : Chartered Accountant (CA)

Position Title: Regional Manager Collections Location: Mumbai Overview: We are seeking an experienced and performance-driven Regional Manager Collections to oversee and manage collections for 90+ DPD (Days Past Due) / NPA accounts. The ideal candidate will lead a team of field officers, team leaders, and tele-callers, ensuring collection targets are consistently met, recovery rates are improved, and operational processes are optimized. This role demands strong leadership, a deep understanding of NPA collections, and the ability to execute high-impact recovery strategies. Key Responsibilities: Manage and monitor collections for 90+ DPD accounts, ensuring monthly recovery targets are achieved Develop and implement field follow-up strategies and review logic to maximize recovery efficiency Conduct tracing and skip-tracing for unreachable or unresponsive customers Engage directly with delinquent borrowers to negotiate repayment and improve recovery on assigned portfolios Lead and motivate a team comprising team leaders, tele-callers, and field officers (FOS) across vendor locations Allocate cases efficiently based on geography, vintage, and risk profile Track collection performance through daily reports, dashboards, and regular team reviews Identify underperforming areas and implement corrective actions to improve recovery efficiency Design and roll out collections improvement initiatives based on market trends and competitor analysis Ensure compliance with regulatory guidelines and company policies related to collections Meet departmental goals on a daily, weekly, and monthly basis Requirements & Qualifications: Graduate or Postgraduate from a recognized institute Minimum 5+ years of experience as a Recovery/Collections Manager in a Bank or NBFC, with specialization in 90+ DPD/NPA collections Deep understanding of retail loan products such as Personal Loans, Solar Loans, Education Loans, Home Decor Financing, Healthcare Financing, etc. Hands-on experience with collections management tools, CRM systems, and MIS reporting Strong analytical, problem-solving, and decision-making skills Ability to work under pressure and meet aggressive targets Proven leadership abilities, strategic thinking, and people management experience Strong communication and negotiation skills Qualification : Graduate or Postgraduate from a recognized institute

Job Requirements Role/Job Title: Analyst- Enterprise, Network & Reconciliation Function/ Department: Retail Banking Operations - Centralised Control Unit Job purpose: As part of the Retail Operations team, individuals must be well versed with the various digital products and the process defined by regulator & network and should have experience in managing the reconciliation processes. Roles & Responsibilities: Candidate should have prior experience in handling the channel reconciliation/digital banking processes. The candidate should be well versed with the various digital products and the process defined by regulator & network. The candidate should have strong interaction, communication skills to liaison with vendor support/network/peers and good inter person skills to communicate & interact with senior management. The candidate should be well versed with Network provided system as well as expertise in MS office. Good Vendor Management skills in terms of managing third party vendors is required. Managerial & Leadership Responsibilities: The candidate should have experience in managing the reconciliation processes. The candidate should have detailed knowledge of the processes. Key Success Metrics: Subject Matter Expertise in performing the Reconciliation. Subject Matter expert on Network system. Education Qualification: Graduation: Any Post-graduation: Any Experience: 2 to 5 Years of experience.

Job Summary: Halliburton is looking for an Entry-Level Equipment Technician to join their Production Enhancement team. This role involves performing rig up and rig down of equipment at the well site, ensuring the safe operation of service equipment, and ensuring customer satisfaction with the work performed. The technician will be responsible for ensuring equipment is properly prepared, calculating job requirements, and contributing to continuous improvement and safety processes. Key Responsibilities: Rig Up and Rig Down: Perform equipment rig up and rig down on location, preparing equipment to perform services as per customer specifications. Ensure the safe operation of service equipment including DME, high-pressure pumps, and blenders during service delivery. Job Coordination and Data Handling: Perform necessary calculations at the well site. Collect and distribute data as needed during jobs. Coordinate the clean-up, repair, and preparation of equipment for the next job. Safety and Quality: Promote and contribute to safety awareness and environmental consciousness. Take an active role in quality and continuous improvement processes to enhance service delivery. Competency and Skill Development: Utilize competency processes to enhance skill development and job performance. Be knowledgeable of HMS and HSE standards. Qualifications: Required: High school diploma or equivalent is required. 6 months of experience in a similar role or industry, with required competencies achieved at current and next levels. Skills and Competencies: Ability to perform physical tasks associated with rigging up and rigging down equipment. Knowledge of safety procedures and environmental guidelines. Strong attention to detail and ability to follow instructions accurately. Why Halliburton? Career Growth: As an entry-level technician, you will gain hands-on experience and develop the skills necessary for career advancement in the energy industry. Learning Opportunities: Halliburton offers on-the-job training and the opportunity to enhance your competencies for future growth. Safety Culture: Halliburton values safety and provides a supportive environment for employees to grow while maintaining high safety standards. How to Apply: This is an excellent entry-level opportunity for those looking to start a career in the energy services industry.

Manager - Infra Projects & Facilities Location: Mumbai Group Company: CEAT Job Description CEAT, a leading global tire manufacturer, is looking for a Manager - Infra Projects & Facilities to oversee day-to-day operations and maintenance of facilities, ensure seamless vendor management, and handle the corporate travel portfolio. This role requires a proactive approach to maintaining infrastructure, managing utilities, and enhancing overall productivity. Key Responsibilities Facilities Management and Maintenance Manage corporate office facilities, company-owned/leased residences, and guest houses. Ensure smooth functioning of communication channels, conference facilities, and mechanical functions. Oversee facility maintenance tasks including safety, sanitation, and grounds equipment. Ensure uninterrupted utility supply, including electricity, water, and HVAC, across all properties. Maintain housekeeping and maintenance quality standards for office and residential spaces. Provide administrative onboarding support to new joinees and senior management. Manage repair, maintenance, and replacement of office equipment, furniture, and vehicles. Vendor Management Liaise with government authorities to ensure regulatory compliance. Build and manage relationships with suppliers and service providers for facility services. Inspect work for compliance with specifications and quality standards. Ensure timely delivery of cleaning, security, and maintenance services. Travel Portfolio Management Liaise with airlines regarding group travel volume and negotiate corporate discounts. Finalize agreements with Travel Management Companies (TMCs) and ensure closure of corporate codes. Coordinate MICE (Meetings, Incentives, Conferences, and Exhibitions) and bulk travel requirements. Integrate Travel & Expense vendors with internal Admin and Accounts teams. MIS and Documentation Maintain accurate MIS to support budgeting and financial planning. Provide reports and analysis as requested by the Admin Head or senior management. Key Competencies Project Management: Ability to manage multiple infrastructure projects from conception to execution. Vendor Management: Strong negotiation and relationship-building skills. Budgeting & MIS: Proficiency in financial planning and handling data reporting for stakeholders. Communication & Coordination: Effective liaison skills with departments and government bodies. Required Qualifications & Experience Education: Bachelor's degree in Engineering, Facilities Management, Business Administration, or a related field. Experience: 7-10 years in facilities management, infrastructure projects, and vendor management. Knowledge: Strong understanding of utility management and corporate travel coordination. Work with a global leader in the tire manufacturing industry. Dynamic and growth-oriented environment with career advancement opportunities. Collaborate with senior management and diverse stakeholders to drive efficiency. Qualification : Bachelor's degree in Engineering, Facilities Management, Business Administration, or a related field

Associate / Manager / Senior Manager Operations Location: Mumbai | Qualification: BCom / MCom from a reputed College/University | Experience: 2 4 years preferred Job Overview We are looking for a detail-oriented and proactive professional to join our Operations Department. The role involves managing day-to-day operational activities, coordinating with cross-functional teams, ensuring compliance, and maintaining accurate records. The candidate will handle various financial and transactional operations while adhering to regulatory guidelines. Key Responsibilities Transaction Monitoring: Prepare and maintain a synopsis for transactions and monitor each transaction event closely. Cross-Functional Coordination: Collaborate with Legal, Compliance, and Accounts teams for execution, compliance, and fee recovery. Regulatory Compliance: Monitor interest payments and follow up with clients/authorities per SEBI guidelines. ERP & Data Management: Perform ERP data entry, including document uploads, payment schedules, and execution entries. Asset & Document Control: Manage pledging/unpledging of shares, monitor fund transfers, and maintain document custody. Reporting & Documentation: Perform CERSAI site entries and manage Annexure A documentation. Customer Service: Maintain Turnaround Time (TAT) for customer requests and follow up for required data like BENPOS, QCR, and HLY. Skills & Competencies Technical Knowledge: Proficiency in ERP systems, financial transactions, and regulatory compliance. Coordination: Strong communication skills to manage multiple priorities and cross-functional stakeholders. Organization: High attention to detail with the ability to work under tight deadlines. Proactive Approach: Capable of handling day-to-day tasks with minimal supervision. Qualification : BCom / MCom from a reputed College/University

Operations Executive Experience: 0 - 3 Years Location: Mumbai About the Role We are seeking a motivated and detail-oriented Operations Executive to join our team in Mumbai. As part of the operations team, you will play a key role in supporting the foreign exchange (Forex) and remittance processes, ensuring compliance with policies, and providing efficient service to clients. This is an excellent opportunity to gain hands-on experience in a dynamic financial services environment. Key Responsibilities Forex & Remittance Operations: Ensure adherence to all policies and compliance requirements related to Foreign Exchange (Forex) and remittance business operations. Handle activities related to Forex buying and selling, as well as remittance processing. Bank Reconciliations & Query Handling: Manage bank reconciliations, address any queries related to Forex transactions, travel cards, and remittance services, and provide timely resolutions to customer inquiries. Branch Operations Support: Support day-to-day branch operations, ensuring that processes are followed as directed by senior associates, Branch Manager, or Operations Manager. Transaction Entry & Timeliness: Ensure timely entry of transactions into the ERP system and maintain turnaround times (TAT) in line with service expectations. Compliance & Audit: Address compliance and audit queries efficiently, ensuring all records and transactions are fully compliant with internal policies and regulatory guidelines. Customer Support: Provide high-quality support to clients, addressing their needs with a sense of urgency and ensuring smooth operational workflows. Qualifications Education & Experience Education: Bachelor s degree in Finance or a related field (any degree also considered). Skills Basic understanding of the Forex market and remittance operations. Strong Microsoft Excel skills for data management and reporting. Strong attention to detail and ability to handle complex queries. Excellent communication skills, both written and verbal. Ability to handle client queries and concerns with professionalism and a sense of urgency. Preferred Skills Experience dealing with exchange terminals is a plus. Personal Attributes Strong sense of ethics, integrity, tact, and diplomacy. Proactive and collaborative mindset with good coordination skills. A dynamic work environment with opportunities for professional growth and skill development. Exposure to the Forex and remittance industry, providing valuable experience in financial operations. A collaborative and supportive team culture. Qualification : Bachelors degree in Finance or a related field (any degree also considered)

Job Title: Team Leader Collection Process Location: Mumbai Experience: 1 6 Years Job Summary: We are seeking an experienced and motivated Team Leader for our Collections process in a domestic BPO setup, preferably with a background in banking collections. The ideal candidate will be responsible for overseeing daily operations, ensuring team performance, and driving key business metrics. Key Responsibilities: Lead, manage, and support a team of 10 15 collection agents. Oversee day-to-day operations, address team challenges, and ensure smooth workflow. Monitor and drive team performance based on Scorecard metrics. Create and manage agent schedules to ensure adequate coverage and attendance. Conduct weekly team reviews and performance discussions. Foster team engagement, address concerns, and implement solutions through regular team meetings. Ensure staff retention, manage attrition, and maintain a high Employee Satisfaction (ESAT) score. Support the team in achieving and exceeding collection targets and organizational goals. Desired Candidate Profile: Graduate in any discipline. Prior experience as a Team Leader in a domestic BPO, preferably in a collections process. Strong understanding of throughput calculations including attrition and shrinkage. Proven ability to manage team KRA/KPI performance effectively. Excellent communication, leadership, and interpersonal skills. Ability to motivate and guide a team towards consistent high performance. Qualification : Graduate in any discipline