Voice OF THE Customer VOC Jobs in Cochin

Senior Customer Support Specialist Kochi Location: Cochin, India Employment Type: Full-Time Work Mode: Work from Office Experience Required: 5 to 10 years Job Summary We are seeking a highly experienced and proactive Senior Customer Support Specialist to join our team in Kochi. If you are passionate about delivering exceptional customer service, have a strong technical background, and thrive in a fast-paced support environment, we want to hear from you. Key Responsibilities Customer Support: Deliver expert-level assistance to customers regarding our software, digital platforms, and recruitment-related tools. Reporting Development: Collaborate with the product team to build and enhance reporting features as we launch our new software. Live Chat Management: Operate our integrated live chat system to provide real-time support and improve response efficiency. Ticketing System Administration: Maintain and streamline our ticketing system to ensure quick and effective resolution of client issues. Desired Candidate Profile Excellent Communication Skills: Strong written English and the ability to handle customer interactions with professionalism and empathy. Technical Proficiency: Deep understanding of software platforms with a fast learning curve for new tools and systems. Analytical & Problem-Solving Skills: Ability to troubleshoot and resolve technical challenges independently. Reporting Expertise: Hands-on experience in data analysis and report generation, preferably within a tech or SaaS environment. Join us in delivering top-tier support and shaping the future of our customer experience. Apply now to become a vital part of our growing team.

Senior UX Analyst Location: Cochin Experience: 2-5 Years Employment Type: Full-time About Fingent At Fingent, we believe in the power of technology to positively impact lives those who use it, build it, and the society around it. Our mission is to create beautiful, usable, and compelling software that solves complex business challenges. We nurture a team of passionate professionals who excel in bringing out the best in themselves, their peers, and their clients. Role Overview We are seeking a Senior UX Analyst who will be responsible for understanding user needs and creating compelling, intuitive designs for digital products. You will play a key role in driving user-centered design decisions, creating user personas, user journeys, and collaborating closely with developers and other team members to deliver exceptional experiences. Roles & Responsibilities User Research: Conduct user interviews and research to understand pain points, needs, and opportunities for improvement. User-Centered Design: Work on sitemaps, user journeys, and workflows, translating research insights into actionable design ideas for new products and features. Wireframing & Prototyping: Develop wireframes, sketches, and interactive prototypes to assess the feasibility of design concepts quickly. Customer Experience Advocacy: Serve as the voice of the customer, advocating for their experience when making design decisions. Cross-functional Collaboration: Work closely with designers, developers, and other functional specialists to create detailed deliverables, ensuring design decisions align with the technical and business goals. Skills & Qualifications User-Centered Design Expertise: Knowledge and application of design thinking principles and the ability to empathize with end users. Research Skills: Proficient in conducting user research through interviews and workshops with end users and business stakeholders. Prototyping & Wireframing: Experience in preparing sitemaps, customer journey maps, wireframes, and prototypes for both web and mobile applications. Communication: Ability to explain complex design concepts clearly to stakeholders, clients, and cross-functional teams, and advocate for user needs. Visual Design Skills: A strong sense of visual design, with an ability to create appealing and functional user interfaces. Tools & Software: Expertise in standard UX design software such as Figma, Adobe XD, Sketch, etc. Strong Analytical Skills: Ability to interpret user data and translate it into actionable design improvements. Communication Skills: Excellent written and verbal communication skills in English. Project Management: Understanding of common software project management and development practices. Good to Have A strong portfolio demonstrating your UX research and design capabilities. Experience with AR/VR design is a plus. By joining Fingent, you ll be a part of a dynamic team that values creativity, innovation, and user-centered design. You will have the opportunity to work on impactful projects, shaping the future of user experience for our clients. As part of our team, you ll be able to grow your skills, contribute to exciting challenges, and be a key player in our mission to deliver exceptional software solutions.

Motion Graphics Designer About the Role We are looking for an inspired and enthusiastic Motion Graphics Designer to join our design team and create engaging assets for use across various platforms, including digital products, social media, and marketing materials. The ideal candidate should have a passion for visual storytelling and the ability to collaborate with product designers to deliver high-quality, impactful designs. Excellent communication skills and a keen sense of creativity are essential. What Makes You a Great Fit Proficiency in Adobe Premiere Pro, After Effects, Blender, Cinema 4D, or any other 2D/3D software. Good knowledge of Adobe Illustrator and Adobe Photoshop. Knowledge in design thinking, storyboarding, video editing, voice synchronization, motion graphics, and accessibility. Excellent communication skills and the ability to collaborate effectively with stakeholders. A clear sense of taste in visual design and an eye for aesthetics. Ability to thrive in a fast-paced startup environment and take ownership of projects. What You Will Do Conceptualize and create motion graphics for a variety of projects, including videos, films, websites, social media, and mobile applications. Collaborate with product teams to understand project goals, target audience, and requirements in order to create micro-animations and dynamic interactions that enhance the user experience. Design and develop storyboards, animatics, and other visual representations to communicate design ideas. Create animations, GIFs, visual effects, and other motion graphics using various software tools such as Adobe After Effects, Maya, Blender, Cinema 4D, and more. Edit and enhance video and audio footage to create cohesive, engaging content that resonates with the target audience. Create marketing videos that align with brand messaging. Stay up-to-date with the latest design and technology trends to ensure the final product is innovative and cutting-edge. Manage multiple projects and deadlines, ensuring that each project is completed on time and within budget. Present designs and concepts to clients and stakeholders, incorporating feedback to refine the final product. Deliver brand graphics to support a smooth customer experience. Work independently or as part of a team to prioritize workload and adapt to changing project scopes and requirements. Collaborate with the marketing team to provide design support for events, conferences, and other marketing initiatives. Good to Have Illustration, sketching, photography, and visual design skills. Competitive salary and benefits package. Opportunities to work on a wide range of creative projects. A collaborative and dynamic work environment.

Responsibilities About Us: We are dedicated to revolutionizing the recruitment landscape with our innovative tools and solutions. As we expand our marketing efforts, we are looking for a talented Content Writer to join our team. This role is crucial in enhancing our brand presence and engaging our audience through high-quality content. Your Responsibilities: Content Creation: Write and publish expert articles, optimize LinkedIn content, create engaging social media posts, and develop blog posts that incorporate storytelling to emotionally engage our audience. Storytelling: Craft compelling narratives that not only inform but also create an emotional connection with readers, helping to humanize job descriptions for our clients. Presentation Preparation: Optimize speaker engagements by preparing impactful presentations. Campaign Support: Collaborate with the marketing lead to create and coordinate customer campaigns, ensuring all content aligns with our brand voice and strategy. Desired Candidate Profile Background: Strong experience as a recruiter in a software company or marketing company. Alternatively, a strong background in psychology within a software or marketing context. Skills: Excellent writing and editing skills with a keen eye for detail. Ability to create compelling content that resonates with our target audience and evokes emotion. Familiarity with digital marketing strategies and social media platforms. If you are passionate about content creation and want to make a significant impact in the recruitment industry through storytelling, we would love to hear from you!