Voice OF THE Customer VOC Jobs in Pune

Position Title: Director Customer Services Location: Pune Experience: 12+ years Education: Bachelor's Degree / MBA (Preferably in IT or Business Strategy) Company: Accops Systems Pvt. Ltd. Accops empowers organizations with secure and seamless remote access, workspace virtualization, and Zero Trust-based IT infrastructure solutions. Role Overview: Accops is looking for a dynamic and strategic Director Customer Services to lead enterprise customer success initiatives. This role is pivotal in driving customer satisfaction, retention, and long-term value realization by aligning Accops' solutions with strategic customer goals. The ideal candidate will have deep experience in customer success, IT infrastructure, cybersecurity, or virtualization technologies, with a proven ability to engage C-level stakeholders and deliver measurable business outcomes. Key Responsibilities: Act as a strategic advisor to enterprise customers, identifying and aligning business use cases with Accops solutions across verticals like BFSI, Government, Healthcare, Manufacturing, and more Drive post-sales value delivery by tracking business KPIs and proactively engaging with customers to ensure alignment with success metrics Lead and deliver data-driven QBRs (Quarterly Business Reviews) to highlight ROI, ensure solution adoption, and identify upsell/cross-sell opportunities Guide customers through technical enablement, architecture discussions, roadmap alignment, and value realization Collaborate cross-functionally with Product, Sales, Professional Services, and Engineering teams to ensure customer needs and feedback influence product direction Own strategic customer portfolios, acting as the single point of contact for senior stakeholders Develop and deliver business cases, solution roadmaps, and tailored customer success plans Champion customer advocacy by identifying opportunities for case studies, testimonials, and speaking engagements Maintain accurate records of customer interactions, engagement milestones, feedback, and business impact Technical Skills & Requirements: 12+ years of experience in Customer Success, Strategic Account Management, or Solution Consulting in the tech domain Demonstrated success in aligning complex IT solutions with tangible business outcomes Strong presence and credibility to engage and influence C-level executives Deep understanding of digital transformation trends, enterprise IT challenges, and industry-specific requirements Strong grasp of technologies in VDI, Cybersecurity, Zero Trust Security, or IT Infrastructure Analytical mindset with the ability to interpret usage data and transform insights into strategic actions Preferred Qualifications: Background in technologies such as Accops, Citrix, VMware, Omnissa, or other Secure Access/VDI solutions Experience managing large enterprise accounts or strategic portfolios as an individual contributor MBA or equivalent experience in business strategy or IT management is a plus Soft Skills & Behavioral Competencies: Excellent verbal and written communication skills Strong solution design and articulation abilities Proactive and self-driven with a customer-first approach Accountable, with a high level of ownership and responsibility Analytical and logically sound with strong problem-solving skills Flexible, multi-tasker, and quick learner in a dynamic environment Team player with collaborative leadership qualities Qualification : Bachelor's Degree / MBA (Preferably in IT or Business Strategy)

Position: Plant Quality Manager Level 3 Location: Pune Company: FORVIA A Global Leader in Sustainable Mobility About FORVIA At FORVIA, we lead the way in sustainable and advanced mobility technologies. As the world s 7th largest automotive supplier, we employ over 157,000 people in 43 countries, driving innovation in clean mobility, vehicle interiors, and smart technologies. Our mission is to deliver high-performance, environmentally responsible solutions that make mobility safer, more comfortable, and more connected. Your Mission As Plant Quality Manager, you will lead the implementation and execution of quality systems at the plant level, ensuring compliance with FORVIA s standards and customer requirements. You will play a pivotal role in driving continuous improvement, managing customer relationships, and ensuring quality excellence across all plant operations. Key Responsibilities Customer Focus: Act as the voice of the customer within the plant to ensure all expectations and requirements are met or exceeded. Quality Leadership: Define plant-level quality objectives and KPIs, track progress, and implement corrective and preventive actions as needed. System Compliance: Ensure the plant s Quality Management System aligns with the Faurecia Excellence System (FES), including adherence to relevant standards (IATF 16949, ISO 9001, etc.). Team Development: Structure, lead, and develop the plant quality organization to support operational needs and strategic objectives. Process Ownership: Monitor and improve quality processes, conduct audits, and manage risk across production, logistics, and engineering functions. Issue Resolution: Take proactive steps to stop production or delivery if quality risks are identified ensuring product integrity and customer satisfaction. Supplier Collaboration: Partner with Purchasing and Supplier Quality teams to resolve supplier-related quality issues and improve supplier performance. Regulatory Compliance: Ensure the plant complies with all applicable environmental, safety, and regulatory requirements. Performance Reporting: Maintain quality records and documentation, and report quality results to internal and external stakeholders. Your Profile Education & Experience Bachelor s degree in Engineering (Master s preferred). Minimum 5 years of experience in manufacturing, preferably within the automotive industry. Proven experience in managing customer relationships and leading cross-functional teams. Technical Competencies Strong knowledge of production quality systems and methodologies (e.g., APQP, PPAP, FMEA, 8D). Process-driven approach with a focus on root cause analysis and continuous improvement. Working knowledge of industry standards (IATF 16949, ISO 14001, ISO 45001, etc.). Soft Skills Strong leadership, communication, and decision-making abilities. Effective collaborator across departments and with external partners. Bi-lingual preferred (English required; French or German is a plus). High integrity with a commitment to FORVIA s ethical standards and management principles. Impactful Work: Contribute to the advancement of sustainable automotive technologies. Global Career Path: Access a world of opportunities across 40+ countries. Continuous Learning: Benefit from over 22 hours of annual training through FORVIA University and five global campuses. Diverse Culture: Thrive in a multicultural, inclusive environment that celebrates diversity and global collaboration. Sustainability Commitment: Join a company recognized as the first global automotive group certified by the SBTi Net-Zero Standard, with a clear commitment to reach CO Net Zero by 2045. We re more than a technology company we re a movement towards smarter, safer, and more sustainable mobility. Whether it s through clean powertrains, smart interiors, or circular economy initiatives, we are helping shape the future of transportation. Join us in making a lasting impact, not just in the automotive world, but for society as a whole. Qualification : Bachelors degree in Engineering (Masters preferred)

Customer Success Specialist Location: Pune, India Experience: 2+ years Job Type: Full-Time (On-site, US Shift) About ProMobi Technologies ProMobi Technologies is a leading Enterprise SaaS company based in Pune, India. Their product portfolio includes Unified Endpoint Management (UEM), Push-to-Talk communication, Consumer Finance, and HaaS. A key product, Scalefusion, provides cloud-based MDM solutions trusted by startups and Fortune 500 companies alike. About the Role As a Customer Success Specialist for Scalefusion, you'll play a critical role in managing the post-sales customer lifecycle. You ll be the bridge between customers and internal teams, ensuring a smooth onboarding experience, driving product adoption, and ultimately maximizing customer satisfaction and retention. Key Responsibilities Relationship Management: Serve as the primary point of contact for customers, providing ongoing support and strategic guidance. Customer Onboarding & Training: Guide new customers through product setup, deliver training sessions, and ensure early success. Support & Troubleshooting: Address user issues, resolve product-related queries, and coordinate with tech teams when necessary. Usage Monitoring: Analyze product usage trends to detect problems early and suggest optimization strategies. Revenue Growth: Identify upsell and cross-sell opportunities aligned with customer goals. Customer Advocacy: Relay feedback and feature requests to internal teams, acting as the customer s voice. Retention: Drive customer engagement and loyalty through consistent communication and value delivery. What You Bring Education: Bachelor s degree in Business, Marketing, or related field (or equivalent experience). Experience: 1 2 years in a customer-facing role, ideally in Customer Success or Account Management. Communication: Excellent verbal and written communication skills, with the ability to simplify complex technical concepts. Tools: Familiarity with CRM and ticketing platforms like Hubspot or Jira. Mindset: Empathetic, proactive, customer-centric, and comfortable working in a target-driven, fast-paced SaaS environment. Availability: Willingness to work US business hours (India night shift) from the Pune office. Bonus Skills Experience in the SaaS industry Understanding of Customer Success practices and metrics Multilingual communication abilities Qualification : Bachelors degree in Business, Marketing, or related field (or equivalent experience)

Senior Specialist, Technical Product Management | Pharmaceutical & Life Sciences | Pune, India | Merck & Co. Job Overview: Merck & Co. is seeking a Senior Specialist in Technical Product Management to join our Human Health Digital, Data, and Analytics (HHDDA) division in Pune. In this role, you will play a pivotal part in developing and activating advanced internal forecasting products aimed at optimizing the delivery of medicines to patients. You will collaborate with product management and product delivery teams to build relationships with internal customers, train activation teams, measure product success, and represent customer needs in product development. The ideal candidate will have strong leadership skills, a deep understanding of healthcare and technology, and a passion for product development. As a domain expert in Pharma, you will guide product strategies, inspire innovation, and help drive a growth mindset within the team. Key Responsibilities: Analyze business processes, user needs, and stakeholder challenges to inform product development decisions. Forecasting Expertise: Use your experience with pharma forecasting, including time-series analysis, stochastic simulation, and optimization, to drive product decisions. Voice of Customer: Act as the bridge between internal stakeholders and technical teams, ensuring the customer s voice influences product development. Collaboration & Communication: Work with cross-functional teams to define product requirements, document detailed business needs, and evaluate product features for future development. Product Strategy: Adapt product strategies and roadmaps based on market feedback and evolving customer needs. Leadership: Guide product teams, provide mentorship, and ensure alignment across product management and delivery leads. Innovative Thinking: Stay updated on industry trends in pharma, forecasting technologies, and analytics to propose new features that provide business value. What You Will Achieve: Within 3 Months: Understand the product suite and its objectives. Familiarize yourself with processes, workflows, tools, and company culture. Develop relationships with stakeholders and teams, participating in knowledge-sharing sessions and product ceremonies. Within 6 Months: Collaborate on defining business requirements for upcoming product features. Conduct gap analysis between current and desired outcomes, identifying areas for product enhancement. Within 9 Months: Represent the voice of the customer in product planning, helping to propose, prioritize, and evaluate new product features and improvements. Required Qualifications & Skills: Bachelor s Degree in Computer Science, Engineering, or an MBA (relevant certifications are a plus). 3+ years of experience in a lead product management role within the pharmaceutical or life sciences industry, with 10+ years of total experience in product management or related fields. Expertise in Pharma Forecasting: Applied experience with time-series forecasting, stochastic simulation, and optimization techniques. Experience in designing and developing embedded reporting, dashboards, and visualizations to communicate product data effectively. Strong communication and presentation skills for conveying complex concepts to stakeholders at all levels of the organization. Ability to lead and collaborate with cross-functional teams, driving product initiatives from conception to launch. Preferred Experience: Experience with advanced analytics platforms and data-driven decision-making in healthcare and pharma. Ability to thrive in a fast-paced, dynamic environment with shifting priorities. Location: Pune, India Flexible Hybrid Work Arrangements Visa Sponsorship Available At Merck & Co., we believe in driving data-driven innovation to improve healthcare outcomes globally. As a Senior Specialist in Technical Product Management, you will have the opportunity to shape the future of healthcare technology by contributing to cutting-edge forecasting tools that empower teams to make data-driven decisions. If you are passionate about product management, forecasting, and pharmaceutical innovations, this is your chance to make a significant impact. Qualification : Bachelors Degree in Computer Science, Engineering, or an MBA (relevant certifications are a plus).

Job Title: Associate Solution Engineer Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we operate. We re an award-winning, inclusive, and vibrant workplace where diverse perspectives fuel innovation and growth. We believe in balancing life and work, celebrating wins (big and small), and giving back to the communities we serve. Your voice matters here, and your individuality is celebrated. We help our customers become Autonomous Digital Enterprises by enabling them to scale, innovate, and lead in the digital era. The Opportunity Join BMC Helix s Digital Solution Engineering team as an Associate Solution Engineer a role designed for emerging tech professionals who want to build a career at the intersection of technology, customer impact, and business value. Whether you're a recent graduate or have 1 3 years of experience, this is your opportunity to dive deep into enterprise platforms, AI innovation, and next-gen service management. About BMC Helix BMC Helix is our cutting-edge, AI-powered platform for IT Service and Operations Management (ITSM, ITOM, AIOps). With a containerized, microservices-based architecture, it supports flexible deployment across cloud, hybrid, and on-prem environments. BMC Helix empowers enterprises to go from reactive support to predictive, autonomous operations using advanced capabilities like Agentic AI and cross-domain automation. What You ll Do Work with global solution engineering and sales teams to support customer engagements and design compelling, tailored solutions. Participate in discovery sessions to understand client requirements and business objectives. Deliver engaging, value-driven demos that highlight BMC Helix s strengths like intelligent automation, Agentic AI, and seamless integrations. Assist in designing proof-of-value solutions, configurations, and presentations. Translate complex technical concepts like microservices, APIs, and hybrid deployments into clear, customer-centric value propositions. Collaborate with internal teams (Product, Strategy, Sales) to ensure alignment with customer needs and market trends. Stay current on emerging trends in GenAI, LLMs, ITSM, ITOM, and enterprise digital transformation. What You Bring Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field. 0 3 years of experience in a technical, consulting, or customer-facing role. Excellent communication and presentation skills; able to engage both technical and business stakeholders. Interest or hands-on exposure to Generative AI and Large Language Models (LLMs). Foundational knowledge of cloud platforms (AWS, Azure, GCP), microservices, containers (Docker, Kubernetes). Curiosity for technology and enterprise IT challenges; proactive and eager to learn. Exposure to platforms like BMC Helix, ServiceNow, Jira Service Management, or similar is a plus. Basic scripting or API understanding (Python, JavaScript, REST APIs). Familiarity with ITIL, DevOps, or service management concepts. Fluent in English; multilingual proficiency (e.g., Spanish, French, German, Italian) is a bonus. Work with industry-leading platforms and AI technologies Be part of a collaborative, global team shaping the future of digital operations Learn from experienced mentors and participate in enablement programs Thrive in a culture that values your authenticity, creativity, and growth No problem. If you're passionate about this opportunity and BMC s mission, we still encourage you to apply. We value potential just as much as experience. BMC is proud to be an equal opportunity employer. Qualification : Bachelors degree in Computer Science, Information Technology, Engineering, or a related field.

Concept Writer | Pune Job Description We are looking for a passionate, eager, and creative Concept Writer ready to contribute fresh ideas to our growing creative department. In this role, you will be responsible for producing engaging consumer advertising copy that supports branding and marketing efforts across diverse platforms. Key Responsibilities Develop original and persuasive advertising copy for promotional displays, packaging, marketing campaigns, and digital content. Collaborate with clients and internal teams to understand project goals and ensure messaging aligns with the desired brand voice and customer appeal. Provide creative input on visual elements such as colors, typography, artwork, and layout to complement written content. Review, revise, and refine concepts based on client feedback and campaign performance. Manage multiple projects simultaneously while meeting deadlines and maintaining high-quality output. Qualifications & Requirements Minimum 3 years of professional experience in concept writing, advertising, or copywriting. Strong portfolio demonstrating big ideas and well-crafted content. Proficiency in basic software tools like MS Word and content management systems. Excellent written and verbal communication skills. Ability to organize and manage multiple tasks effectively. Strong time management and creative resource management skills. Join a creative environment that values innovation and originality. Opportunity to work on diverse projects and develop your professional portfolio. Collaborate with a dynamic team of marketing and design professionals. Competitive compensation with room for growth and learning. Location: Pune Job Type: Full-time Experience: 3+ years Industry: Advertising / Marketing / Creative Writing

Job Title: Enablement Specialist Location: Pune, Maharashtra, India Travel: Up to 10% About BMC At BMC, trust is more than a word it s our way of working. We are an award-winning, inclusive, and dynamic workplace where diversity is celebrated and innovation thrives. Giving back to our communities is part of our culture, and we believe in helping every employee achieve balance, success, and personal growth. Your achievements will be recognized, your voice heard, and your individuality celebrated. We help our customers become Autonomous Digital Enterprises by empowering them with forward-thinking solutions and we never stop innovating. The Opportunity Join our BMC Academy team as an Enablement Specialist, where you'll play a key role in designing, developing, and delivering impactful training and enablement programs for our Customer Success organization. You'll collaborate with cross-functional teams, subject matter experts (SMEs), and stakeholders to build world-class enablement content that empowers teams to drive value and performance across the customer lifecycle. If you're passionate about adult learning, creative content development, and enabling others to succeed this is the role for you. Key Responsibilities Design and develop engaging enablement content such as Instructor-Led Trainings (ILTs), eLearning modules (WBTs), videos, infographics, playbooks, assessments, and more using instructional design best practices. Create training programs around onboarding, product/service offerings, strategic initiatives, and soft skills for Customer Success teams. Ensure consistent tone, messaging, and branding across all enablement materials. Partner with stakeholders, SMEs, and cross-functional teams (Product, Marketing, Sales Enablement) to gather inputs and align on enablement goals. Plan and facilitate live enablement sessions coordinate invites, run dry runs, host kickoff segments, and support participant engagement and Q&A. Use a Learning Management System (LMS) to manage learning content, assign courses and learning paths, and generate reports on participation and completion. What You ll Bring 3 4 years of experience in enablement, instructional design, or learning & development Strong understanding of adult learning principles and instructional design methodologies Experience creating diverse digital learning assets: presentations, videos, infographics, cheat sheets, playbooks, FAQs, and assessments Excellent written and verbal communication skills able to simplify complex topics and confidently present in live or virtual settings Proficiency in tools like MS Office, Canva, Camtasia, Articulate Rise & Storyline, and experience working with LMS platforms Skilled in video editing, content organization, multitasking, and collaborating with SMEs and cross-functional stakeholders A self-starter with a growth mindset, ready to take initiative and adapt to evolving needs Join over 6,000 talented professionals around the globe who are driving innovation Work in a culture that champions authenticity, inclusion, and continuous learning Be part of an organization that recognizes your unique contributions and potential Grow your skills through exposure to leading technologies and global best practices If you re excited about this role and BMC s mission, we encourage you to apply. We welcome diverse perspectives and believe they drive better outcomes for everyone. BMC is an equal opportunity employer committed to building a workplace that reflects the diversity of our communities.

Job Title: Social Media Manager Job Summary IVS Software is looking to expand its digital footprint and engage both new and existing audiences through compelling social media strategies. We seek a Social Media Manager who will develop and implement content strategies tailored to different social platforms, aiming to increase brand awareness and customer engagement. Objectives of the Role Increase engagement with existing audiences through high-quality content. Acquire new followers by addressing gaps in marketing content. Align the brand with emerging trends. Improve ROI through targeted messaging. Identify new channels to embed the brand. Use monitoring tools to extract valuable insights from social data. Key Responsibilities Use social media tools to craft and post content on platforms. Develop social media campaigns in collaboration with the marketing team. Manage day-to-day handling of all social media channels (Facebook, Instagram, LinkedIn, Twitter, Pinterest). Tailor content to suit different channels and audiences. Serve as an extension of the company s brand to engage with existing customers and attract new ones. Analyze current social strategy and suggest improvements. Launch and manage new campaigns and competitions to promote the brand. Establish KPIs to assess the effectiveness of campaigns and optimize strategies accordingly. Required Skills & Qualifications Extensive knowledge of current social media platforms. Strong multitasking and problem-solving abilities. Clear, confident communication skills. Strong time management and organizational skills. Bachelor s degree in Marketing, Communications, or related field. Proven experience in managing social media platforms for brands. In-depth understanding of social media platforms, algorithms, and best practices. Proficiency with social media management tools (e.g., Hootsuite, Buffer). Excellent written and verbal communication skills. Ability to work independently and meet deadlines. Qualification : Bachelors degree in Marketing, Communications, or related field.

City: Pune, India Company: Wipro Limited (where digital dreams become reality) The Tale of the Test Master: Manual Tester Edition Welcome to Wipro, where innovation isn t a buzzword it s the air we breathe. With over 230,000 tech wizards across 65 countries, we re on a mission to rewrite the rules of digital transformation. Now, we re looking for a testing champion someone who can spot a bug from a mile away and squash it faster than you can say POSTMAN request . Your Quest: Break it, Fix it, Make it Shine Here s what we need from our Manual Tester Extraordinaire: Manual Testing Pro You ve got the hands-on magic to test applications inside-out, upside-down, and backwards if needed. API Gladiator Experience in API testing? Great. Familiar with tools like POSTMAN and REST API? Even better. Salesforce Sorcerer (or SAP Sage) If you ve dabbled in either, we re already impressed. Salesforce mastery is a golden feather in your cap. Agile Acrobat Agile isn t just a process for you it s a state of mind. Quality Whisperer You know the methodologies, the frameworks, and the secret sauces of top-notch QA. Communication Ninja You handle escalations with grace and emails with flair. Domain Explorer If you ve walked the lands of E-commerce or Insurance (especially in the EU or Germany region), we re all ears. Tech Polyglot Bonus points if you ve touched Salesforce Health Cloud, Magento, or Mulesoft. The Daily Grind (But Make It Fun) Translate testing requirements into beautifully designed test cases. Hunt bugs like a bounty hunter log, analyze, and ensure they never see daylight again. Be the friendly voice clients love to hear emails, reports, and calls all delivered with pro-level etiquette. Keep track of every detail from efforts logged in eCube to updates in TMS and other project trackers. Deliver Weekly Status Reports (WSRs) and test execution reports like clockwork dashboards so clear, they shine. Customer requests? Instant response. Complaints? Not on your watch. Your Performance Scorecard (aka How You Become a Legend) This isn t just about a job. It s about reinvention of your career, your skills, and the way you work. At Wipro, we welcome people with disabilities and anyone who believes the future is built by those brave enough to reimagine it. Come to Wipro. Reinvent your world.

Company Overview: BMC Software is an award-winning, equal opportunity employer that values cultural diversity and fostering a fun, inclusive work environment. Our commitment to giving back to the community and championing innovation drives us daily. We empower our customers to become Autonomous Digital Enterprises, helping them tackle opportunities ahead while we continuously innovate. If you're looking for a place where your voice matters and innovation is encouraged, BMC is the place for you. The IZOT product line includes BMC s Intelligent Z Optimization & Transformation products that enhance the mainframe experience. We focus on improving the developer experience, mainframe integration, application development speed, code quality, security, and reducing operational risks and costs. Our team is committed to modernizing mainframe technologies and developing solutions that ensure success. Role Overview: We are looking for an enthusiastic Technical Editor to join our IDD team and contribute to the creation of high-quality technical documentation for BMC software products. In this role, you will collaborate with writers, engineers, and senior technical staff to edit and update content for the IZOT product line, ensuring technical accuracy and customer usability. Responsibilities: Content Creation & Editing: Collaborate with writers and engineers to design, edit, and publish technical content for the IZOT product line. Assist senior writers in the creation and maintenance of product documentation, following through on product cycles. Collaboration & Reviews: Work with internal and external reviewers to ensure technical accuracy and adherence to project deliverables. Participate in feedback loops with customers and the field to ensure the documentation meets customer needs. Documentation Process: Contribute to and maintain high-quality documentation processes and content delivery under the direction of IDD management. Assist with monitoring product usability issues and document problems, making recommendations for improvements. Teamwork & Communication: Maintain good working relationships with individuals in both internal and external teams, ensuring smooth collaboration. Balance the volume of work with high-quality output and escalate issues as necessary. Creative Improvement: Recommend creative ways to enhance the technical content and documentation processes. Help optimize documentation based on feedback and internal discussions. Position Requirements: Experience: Previous experience writing technical documentation for enterprise software products is required. Experience with mainframe technologies or applications is a plus. Skills & Tools: Hands-on experience with team collaboration tools, authoring, and publishing tools. Recent experience with wiki authoring tools. Ability to quickly learn new technologies and software applications. Communication: Strong communication and interpersonal skills with the ability to work with globally diverse teams. Organization & Time Management: Ability to handle multiple projects simultaneously and deliver quality results on time. Why Join BMC? At BMC, we are a team of over 6,000 professionals who work together globally to bring innovative solutions to market. Our culture revolves around inclusivity, collaboration, and the ability to be your true self. We champion diverse talents and encourage everyone to share their ideas to make us better. Diversity & Inclusion: BMC is committed to fostering an inclusive work environment and strongly encourages applicants from diverse backgrounds to apply. We believe that innovation thrives when individuals from various walks of life come together to create. If you need accommodations during the hiring process, please reach out for support. Compensation & Benefits: Competitive salary based on experience. Comprehensive benefits, including health, wellness, and more. The opportunity to work with an innovative team and contribute to transformative projects.

About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a global leader in kitchen and laundry appliances, dedicated to improving life at home for families around the world. With a commitment to purposeful innovation and an iconic brand portfolio including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit, and InSinkErator we combine cutting-edge technology with decades of expertise. In 2023, we reported approximately $19 billion in annual sales, supported by 59,000 employees and 55 manufacturing and technology research centers globally. Learn more at WhirlpoolCorp.com. About the Team Our Quality Assurance team plays a critical role in ensuring the highest product standards for our customers. This team works closely with suppliers to maintain quality, improve processes, and resolve issues quickly and effectively. From new product launches to ongoing supplier development, we partner with internal teams and external suppliers to drive a culture of excellence. About the Role As a Supplier Quality Engineer/Manager, you will be responsible for ensuring the performance and quality of direct material suppliers across Asia and IPO supply chains. You will lead new product integration (NPI) and existing product improvements (EPI) by driving supplier development processes, solving escalated quality issues, and collaborating closely with global teams. Your work will directly impact the quality and reliability of Whirlpool products delivered to millions of homes. Key Responsibilities Partner with suppliers to ensure flawless new product launches. Lead supplier quality processes for NPI and EPI projects, including APQP (Advanced Product Quality Planning) and PIQ (Purchase Item Qualification). Drive supplier performance improvement initiatives through data analysis, root cause identification, and action planning. Manage and resolve escalated quality issues through structured problem-solving processes like 8D. Conduct supplier process audits and risk assessments to identify improvement opportunities. Collaborate with global cross-functional teams to align supplier quality processes and ensure consistency. Provide training to suppliers on Whirlpool s quality systems, tools, and expectations, fostering a Zero Defect culture. Track, analyze, and report on supplier performance metrics such as SIR, PPM, and CAL. Participate in supplier qualification reviews and witness critical sample builds during new product launches. Champion Critical Parameters Management (CPM) to ensure focus on key product characteristics that impact performance and customer satisfaction. Education: Bachelor s degree in Mechanical Engineering (or related field). Experience: 7-10 years in Supplier Quality within Automotive, Home Appliances, or Consumer Durables industries. Technical Skills: Strong understanding of quality tools like APQP, PPAP, FMEA, SPC, MSA. Proficient in data analysis and statistical process control (SPC). Experience working directly with suppliers on quality improvement and new product launches. Certifications (Preferred): Six Sigma Green/Black Belt. Certified Quality Management Systems (QMS) Auditor. Soft Skills: Strong communication and relationship-building skills. Ability to collaborate across cultures and global teams. Analytical mindset with a proactive approach to problem-solving. Passion for driving quality excellence and continuous improvement. Work for a globally recognized Fortune 500 company. Collaborate with talented professionals from around the world. Be part of an innovative environment that values bold ideas and smart solutions. Enjoy a diverse and inclusive workplace where your voice matters. Contribute directly to products that improve life at home for millions. If you are passionate about quality, thrive in a collaborative environment, and are ready to drive supplier excellence in a globally respected organization, apply today! Qualification : Bachelors degree in Mechanical Engineering (or related field).

Business Development Director US Healthcare Location: Pune, India Experience: 5+ Years Industry Focus: US Healthcare Health Plans & PBMs About the Role We are looking for an outcome-driven sales professional with 5+ years of experience in US Healthcare Technology Sales to join our team as a Business Development Director. This role will focus on identifying new clients and business opportunities, specializing in Health Plans and PBMs. If you have a proven track record in new business development, enterprise sales, and healthcare technology solutions, we d love to hear from you! Key Responsibilities Sales & Business Development Identify and develop new business opportunities, new logos, and strategic partnerships. Build relationships with key decision-makers in Health Plans and PBMs. Drive end-to-end sales cycles from lead generation to contract closure. Work closely with internal teams (solution architects, delivery, and marketing) to craft tailored proposals. Solution Selling & Market Expansion Sell Digital & Product Engineering services, including: Enterprise product development & re-engineering Digital modernization (AI, automation, cloud transformation) Managed services, Offshore/Nearshore Development Centers Joint Product Development for healthcare clients Expand market presence across start-ups, mid-size, and large enterprise organizations. Healthcare Industry Expertise Stay updated with US Healthcare industry trends, regulations, and emerging technologies. Leverage domain knowledge to craft compelling sales pitches. Understand common US Healthcare terminologies, workflows, and compliance requirements. Strategic Partnerships & Relationship Management Build and maintain strong, long-term relationships with clients and industry stakeholders. Identify and engage with C-suite executives, IT leaders, and business stakeholders. Collaborate with internal teams to align solutions with customer needs. 5+ years of experience in US Healthcare Technology Sales, specializing in new business development. Strong expertise in Health Plans, PBMs, and Healthcare IT Solutions. Proven track record in selling: Digital & Product Engineering services Enterprise product development & re-engineering AI-driven modernization & cloud solutions Managed services, offshore/nearshore development centers Excellent communication, negotiation, and client relationship skills. Ability to navigate complex sales cycles and close high-value deals. Strong understanding of common US Healthcare domain vocabulary and regulations. Bonus Points If You: Have experience in consultative selling and solution-based sales. Have a strong network of industry contacts and decision-makers. Are well-versed in healthcare compliance frameworks (HIPAA, HITECH, CMS regulations). High-Growth Opportunity Be part of a rapidly expanding healthcare technology company. Collaborative Team Work with a team of experts who value innovation and results. Competitive Compensation Attractive salary + performance-based incentives. Impactful Work Help shape the future of healthcare technology.

Job Title: Content Writer Required Experience: 2+ Years Job Location: Pune (Work from Office) Educational Qualifications: A graduate degree in Communications, Marketing, English, Journalism, or a related field is preferred. Job Description: Zymr is seeking a skilled Content Writer to help drive our marketing initiatives. You will be responsible for transforming technical content into engaging narratives that connect with our audience. By finding opportunities to improve the customer journey, you will create compelling marketing materials that generate demand and build our brand presence. Key Responsibilities: Content Creation: Develop engaging, clear, and SEO-optimized content, including blogs, articles, website copy, and marketing collaterals. Support content needs for technical topics such as DevOps, AI, testing, cloud, and digital transformation. Content Support for Campaigns: Write engaging social media posts, email campaigns, and landing page copy. Collaborate with marketing teams to ensure content aligns with ongoing campaigns and is delivered on time. SEO & Best Practices: Write with SEO principles in mind, balancing keyword optimization and user experience. Understand audience personas to align content with their specific journeys and needs. Editing & Research: Research and simplify complex technical concepts for a global audience. Ensure content is error-free, well-structured, and consistent with Zymr s brand tone. Cross-team Collaboration: Work closely with designers, marketers, and subject matter experts (SMEs) to align content goals with larger campaigns and objectives. Requirements: 4+ years of experience in content writing, ideally within technology or software services. Strong command of American English and excellent storytelling skills. Familiarity with SEO principles, digital content trends, and audience-targeting strategies. Experience in writing both technical and business-oriented content. Ability to meet deadlines, multitask, and adapt to shifting priorities. Why Zymr: Join a high-growth technology services company with exciting opportunities. Make a real impact by creating content that influences global clients. Be part of a collaborative work culture with opportunities for skill enhancement and growth. Qualification : A graduate degree in Communications, Marketing, English, Journalism, or a related field is preferred.

Company Overview: BMC Software is an award-winning, equal opportunity employer, fostering a culturally diverse and fun work environment. Our commitment to giving back to the community and our employees' success drives us every day. We help our customers become Autonomous Digital Enterprises by innovating and providing cutting-edge solutions. The IZOT product line includes BMC s Intelligent Z Optimization & Transformation products that help the world s largest companies optimize and manage their mainframe systems. We continue to grow, innovate, and perfect our solutions, and we are looking for a passionate individual to join our team. Role Overview: BMC is seeking a Mainframe Computer Operator to join our IZOT team. In this role, you will be responsible for monitoring and supporting critical IBM zSeries mainframe hardware and software. You will play a vital role in ensuring that the systems are running smoothly, minimizing service disruptions, and providing 24/7 on-call support. If you are an experienced mainframe professional with a passion for problem-solving and providing top-notch service, we want you on our team! Responsibilities: System Monitoring & Support: Monitor and support IBM zSeries mainframe hardware and software to ensure systems are always up and active. Perform IPL (Initial Program Load) of z/OS and z/VM systems. Maintain system health, perform checks, and ensure logs and check-off lists are accurate for continued operations and follow-up. Problem Resolution & Incident Management: Recognize and resolve critical operational issues promptly. Report deviations from standard performance to the Lead Operator or technical support staff. Provide technical support as a Level 1 technician for mainframe users. Tape Management & Procedure Adherence: Perform tape management functions according to procedures. Follow BMC s documentation and procedures for error-free execution of data center functions. After-Hours Support: Provide after-hours technical support, documenting and escalating calls as necessary. Remain calm, effective, and professional during system interruptions or failures. Team Collaboration: Work collaboratively with team members, sharing technical knowledge and supporting each other to resolve issues efficiently. Required Skills & Qualifications: Experience: Minimum of 3 years of experience in mainframe console operation. Proficient in z/OS & VM system IPL, system health checks, and job monitoring. Experience in incident management. Technical Skills: Full understanding of industry practices and company policies and procedures. Ability to resolve a wide range of issues creatively and effectively. RACF provisioning exposure is a plus. Work Schedule: Available for 24/7 on-call support with rotating shifts, including weekends, and potential day/night shifts. Personal Attributes: Calm and efficient under time-sensitive and high-pressure situations. Strong teamwork and collaboration skills. A problem-solver who thrives in technical environments. Why Join BMC? At BMC, we believe in fostering a culture of innovation, collaboration, and inclusion. Our team of over 6,000 talented professionals works globally to bring innovative solutions to market. We encourage employees to bring their true authentic selves to work and support each other's growth. We are committed to offering a diverse and supportive work environment where your voice matters. Compensation & Benefits: Competitive salary based on experience. Comprehensive benefits including health, wellness, and more. The opportunity to be part of a globally recognized company where innovation is at the forefront.

Job Title: Content Writer Location: Pune (Work From Office) Employment Type: Full-Time Experience: 2 to 3 years About the Role: We are seeking a talented Content Writer for our Tech Publishing platform who can create fresh, engaging, and SEO-optimized content. You will be responsible for writing blogs, guides, news articles, and marketing copies focused on tech niches such as AI, IoT, Big Data, FinTech, and more. A passion for technology and the ability to communicate complex concepts in an accessible and enjoyable way is essential. The ideal candidate writes in US English and understands how to balance detailed technical explanations with a compelling narrative. Experience in journalistic writing or working in a publishing media company is a plus. Strong SEO knowledge and content marketing skills are also important. Additionally, you must be a fast learner and skilled researcher to handle diverse tech topics effectively. Roles and Responsibilities: Conduct thorough research on industry-related topics through online sources, interviews, and studies. Write clear, concise, and engaging marketing copies, blogs, and news articles. Proofread and edit content before publication to ensure high quality. Identify and research newsworthy topics relevant to the audience. Submit content to editors for review and approval. Collaborate with marketing and design teams to complement articles with visual elements. Optimize content using SEO best practices, including keyword integration and internal/external linking. Identify content gaps based on customer needs and recommend new topics. Maintain consistency in style, tone, fonts, and images across content. Update website content regularly as required. Requirements and Skills: Proven experience as a Marketing Content Writer with a portfolio of published articles. Strong research skills using multiple sources. Familiarity with SEO guidelines and content marketing best practices. Excellent English writing and editing skills with attention to detail. Ability to work within deadlines and manage time efficiently. Educational background in Mass Media, Journalism, Marketing, or Advertising preferred. Qualification : Educational background in Mass Media, Journalism, Marketing, or Advertising preferred.

Join the Entrata Revolution: Your Next Big Opportunity Awaits! Position: Utility Auditor Location: Pune, India / Remote Who We Are: Entrata is more than just a tech company we re a movement. Our team of over 2200 passionate individuals spans continents and offices across Utah, Texas, India, Israel, and the Netherlands. We blend the innovative spirit of a startup with the stability of a seasoned company, ensuring transparency and open communication with a dash of fun. We believe that refining the living experience starts with us, and we re committed to crafting a better world, one property at a time. What You ll Do: As a Utility Auditor, you'll be the sharp-eyed guardian of accuracy, diving into utility billing with the kind of meticulous attention to detail that ensures no anomaly goes unchecked. This isn t just about auditing; it s about solving puzzles, improving processes, and making sure our utility systems are as efficient as possible. Master the Numbers: Apply your accounting expertise to dissect utility consumption data and billing statements, ensuring every digit adds up correctly. Think Like a Detective: Use your critical thinking skills to hunt down discrepancies, solve complex billing puzzles, and ensure the system is always running smoothly. Be a Problem-Solving Pro: When billing issues arise, you re the first one on the case, resolving them quickly and efficiently, like a true problem-solving superhero. Own Your Process: Lead audits independently, driving your own initiatives, collaborating with different teams, and constantly improving our processes. Be the Bridge: Work hand-in-hand with utility providers, ensuring smooth communication, resolving discrepancies, and ensuring data accuracy. Analyze & Act: Dive deep into data analysis to uncover trends, track usage, and create reports that drive actionable insights for the business. Stay Ahead of the Curve: Stay updated on the latest utility regulations and compliance standards to ensure our operations are always in line with the law. Innovate & Share: Contribute to improving auditing processes and share your knowledge with the team, fostering a culture of learning. What You Bring to the Table: Accountability: A Bachelor s degree in Accounting, Finance, Business Administration, or something similar. Experience: 2+ years in accounts payable or auditing preferably in utility or property management but if you ve got the right mindset, we re excited to hear from you! Tech Savvy: You re a Microsoft Excel whiz and have experience with data analysis tools. Communication Skills: Fluent in English (both written and verbal) you ll be talking to internal teams and external vendors, and your communication needs to be spot-on. Critical Thinker: You ve got the ability to spot discrepancies from miles away and use your problem-solving skills to fix them. Independence: You re a self-starter who thrives with minimal supervision but knows when to reach out for collaboration. Bonus Points For: Property Management Experience: Familiarity with industry-specific utility practices. Billing Software Expertise: Experience with utility billing software to streamline data management. SQL Knowledge: A basic understanding of SQL queries to help you gather relevant data. A Few More Things: This role involves working night shifts to align with our clients in the United States. So, if you ve got exceptional English skills and the drive to work during non-standard hours, this could be your perfect fit. At Entrata, we live by the mantra Excellent Alone, Better Together. We re committed to fostering a diverse and inclusive team, where all ideas are welcome, and every voice is heard. Whether you're in Pune, Utah, or working remotely, we create an environment that encourages growth, teamwork, and creative problem-solving. Fun Perks: From ergonomic setups for your WFH space to free food and snacks in the office. Career Growth: We believe in a Be valued, Create value approach to career development. Generous Time Off: Flexibility to care for yourself and your family when needed. Wellness Benefits: Medical plans, dental, vision, life insurance, and more. Financial Planning: RSUs, ESPP, retirement plans, and business travel insurance. At Entrata, we re building more than just great software. We re shaping the future of living experiences. Join us and be a part of this exciting journey! Qualification : Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

At Ugaoo, we are not just a gardening brand we are a movement. With over 135 years of legacy in agriculture and horticulture through Namdeo Umaji Agritech, Ugaoo is paving the way for the future of gardening. As the global gardening market is expected to grow to $120 billion by 2027, Ugaoo is leading this transformation. We are a dynamic and fast-growing company blending tradition with innovation, providing a platform for individuals to push boundaries and grow professionally and personally. Continuous Learning: At Ugaoo, we are committed to your personal and professional development. You ll have access to tools, resources, and an environment that nurtures growth. Ownership of Your Journey: Take charge of your projects and lead with confidence. We value initiative and empower team members to make meaningful impacts. Collaborative Culture: Work with a team of passionate individuals who support each other and value every voice and idea. Room to Shine: In our performance-driven environment, your achievements will be celebrated and recognized. About the Opportunity: As the Manager - HR, you will be a key player in shaping Ugaoo s culture and HR practices. This role involves creating HR processes that align with business goals and fostering employee engagement and retention. You will collaborate across departments to ensure that Ugaoo s values are deeply embedded within the employee experience. Key Responsibilities: Talent Acquisition & Onboarding: Develop recruitment strategies that attract top talent. Oversee onboarding to ensure new hires integrate seamlessly with Ugaoo s culture. Collaborate with hiring managers to forecast staffing needs. Performance Management: Lead the performance management process and ensure alignment with business objectives. Foster a continuous feedback culture and implement performance appraisals. Develop training programs to support career progression. Employee Engagement & Retention: Implement initiatives to maintain high employee morale and a positive work environment. Plan employee engagement activities that reflect the company s enthusiasm. Proactively monitor employee satisfaction and address concerns. HR Policies & Compliance: Review and enforce HR policies that promote a growth-oriented culture. Ensure compliance with labor laws and industry standards. Develop strategies to reduce attrition while staying aligned with company values. Learning & Development: Identify skills gaps and create training programs to support employee growth. Facilitate coaching and mentoring programs. Promote a learning culture through continuous improvement initiatives. Requirements: Master s degree in Human Resources, Business Administration, or related field. 5+ years of experience in HR, preferably in a D2C or high-growth environment. Strong knowledge of HR best practices and labor laws. Proven success in talent acquisition, performance management, and employee engagement. Excellent interpersonal and communication skills. Ability to multitask and thrive in a fast-paced environment. Proficiency in HR software (e.g., Keka or similar HRMS tools). Who We re Looking For: We are looking for driven individuals who are ready to take the next step in their careers. If you re eager to learn, take ownership, and have a passion for developing people, Ugaoo is the place for you. Join us, and let s grow together starting with you. Because at Ugaoo, we believe Plants Grow People. Impact: Play a pivotal role in shaping Ugaoo s culture. Collaboration: Work with passionate individuals who support each other. Growth: A platform for both personal and professional growth. Qualification : Masters degree in Human Resources, Business Administration, or a related field.

Role Sr. Executive, Content & Communications This role exists to execute strategic content initiatives that align with Anchanto s goals. We are seeking a seasoned professional with expertise in content writing, distribution, and operations, combined with a deep understanding of communication strategies. Content is a primary pillar of Anchanto s strategy, and we aim to build a unique voice. The ideal candidate is a skilled writer with a marketer s mindset, capable of executing campaigns using our existing content bank while providing precise inputs for the content calendar. Key Responsibilities Content Creation Write, edit, and oversee high-quality copy for channels like social media, emails, newsletters, campaigns, podcasts, and webinars. Communications Management Develop and execute communication strategies to enhance stakeholder engagement. Manage the company s communication calendar, ensuring message consistency across departments. Project Management Lead projects with multiple team members for smooth execution of organic content campaigns. Content Repurposing Re-purpose existing content for diverse mediums and channels. Social Media Manage and own Anchanto s social media channels, ensuring consistent calendars aligned with marketing objectives. CMS Management Own and manage Anchanto s website content ecosystem, including global and regional directories. Webinar & Events Support operational execution of webinars and events to build and nurture marketing pipeline efforts. Qualifications Education Bachelor s degree in Communications, Journalism, or related fields. Advanced degrees are a plus. Experience 4 5 years in content/communications or journalism roles, with strong writing expertise. Skills Exceptional writing, editing, and proofreading skills. Operational experience in email campaigns. Understanding of digital marketing, SEO, and social media best practices. Attributes Creative thinker with innovative content ideas. Collaborative mindset to craft compelling content. Strong organizational, leadership, and time-management skills. Ability to thrive in fast-paced environments. Qualification : Bachelors degree in Communications, Journalism, or related fields. Advanced degrees are a plus.

AI/ML Engineer Experience: 2 3 Years Education: BBA, BSc, BTech/BE, MSc, MTech, MCA Location: Pune About the Role We are seeking a passionate AI/ML Engineer to design, build, and scale production-grade AI systems that power our platform. You will work on real-world AI problems such as document intelligence, real-time voice AI, and intelligent job-to-candidate matching systems. This role requires strong hands-on experience in LLM engineering, backend development, and AI system productionization. Required Skills Python (FastAPI) LangChain, LlamaIndex OpenAI API, Anthropic Good to Have Postgres (Pgvector), Supabase Redis Docker LangSmith GitHub Actions Roles & Responsibilities Build Agentic Workflows: Design and deploy AI agents capable of reasoning and decision-making using LangChain or LlamaIndex. Develop Voice AI Systems: Build low-latency, real-time conversational voice bots for candidate outreach using WebSockets, STT, and TTS, ensuring effective context retention and state management. Engineer Data Pipelines: Create robust parsing systems that enforce strict JSON outputs from LLMs for resume data extraction, along with data cleaning pipelines for unstructured formats (PDF/DOCX). Implement Advanced RAG Systems: Develop retrieval pipelines using Pgvector or Pinecone with hybrid search (semantic + keyword) for accurate job-to-candidate matching. Productionize & Monitor AI Systems: Set up tracing and observability using LangSmith to debug chains, monitor token usage, and optimize performance and cost. Backend Integration: Package AI logic into scalable, asynchronous microservices using FastAPI and Docker. Technical Requirements 1. Generative AI & LLM Engineering Experience enforcing structured JSON outputs using function calling. Strong prompt engineering skills (Chain-of-Thought, Few-Shot). Hands-on experience orchestrating complex AI pipelines using LangChain or LlamaIndex. 2. Voice AI & Real-Time Processing Experience with STT/TTS APIs (e.g., Whisper, Deepgram). Strong understanding of WebSockets and async programming for real-time audio streaming. Ability to design conversation managers with memory and context handling. 3. Search & Data (RAG) Experience with vector databases such as Pgvector, Pinecone, or Qdrant. Expertise in chunking, cleaning, and ingesting unstructured data. 4. MLOps & Production Engineering Observability and tracing using LangSmith. Writing automated AI evaluation scripts to test prompts before deployment. Experience optimizing cost by balancing model performance and token usage. 5. Core Backend Engineering Strong Python skills with FastAPI. Proficiency in async/await patterns for concurrent processing. Experience with Docker and relational databases (SQL). 6. Machine Learning & Algorithms Understanding of recommendation systems (Collaborative Filtering, Two-Tower models). Experience with ranking and re-ranking techniques (LTR, Cross-Encoders). Familiarity with traditional ML models using Scikit-learn or XGBoost. The Applied Mindset We Value Model Strategy: Ability to choose the right model based on cost, latency, and intelligence requirements. Security First: Awareness of prompt injection and jailbreaking risks and strategies to mitigate them. Hallucination Control: Strong grounding techniques to ensure factual and reliable AI outputs. Tech Stack Overview Languages: Python (FastAPI) AI & Orchestration: LangChain, LlamaIndex, OpenAI API, Anthropic Voice AI: Deepgram, Twilio Databases: Postgres (Pgvector), Supabase, Redis DevOps & MLOps: Docker, LangSmith, GitHub Actions Qualification : BBA, BSc, BTech/BE, MSc, MTech, MCA

Job Title: Content Writer Key Responsibilities: Develop engaging website content, including product descriptions and industry blogs, tailored for various social media platforms such as Facebook, LinkedIn, Twitter, as well as newsletters, brochures, mailers, and banners. Write and update blog posts and website content, including social media updates, and engage the target audience through thoughtful comments. Possess broad writing skills and deep knowledge in specialized areas such as Information Technology, Pharma/Health, Dental, and Electronics. Handle multiple creative projects simultaneously while maintaining focus on deadlines. Ensure all content is proofread for grammar, clarity, and accuracy before publication. Requirements: Strong writing, editing, and proofreading skills. Experience in writing web content, content management, and conducting internet research. Familiarity with social media networks and implementing social media marketing strategies. Excellent command of English, both written and verbal. Strong research skills and internet-savviness. Proficiency in MS Office (Word & Excel). Vacancy: 1 position available. Experience: 2-5 years of relevant experience. Job Type and Location: Full-time position in Pune.