Warranty Service Jobs in Bengaluru

Service Delivery Executive Department: Unitary Service Location: Bengaluru Job Purpose The Service Delivery Executive is responsible for ensuring high-quality service delivery and achieving revenue targets through effective management of service operations and channel partners. This role focuses on preventive maintenance, complaint resolution, and maintaining a high Customer Satisfaction Index (CSI). Key Responsibilities Complaint Management: Monitor open service complaints and ensure timely closure according to SLAs. Revenue Generation: Achieve financial targets through AMC, spare parts sales, and specialized service offerings. Quality Assurance: Adhere to preventive maintenance schedules and conduct regular service quality audits. Data Management: Maintain accurate customer information and end-user data within the internal systems. Customer Engagement: Drive proactive engagement to resolve concerns and improve the Customer Satisfaction Index (CSI). Partner Operations: Manage invoice processing, defective spare returns, and warranty claims from channel partners. Market Feedback: Collect and report competitor insights and market trends to HQ. Process Implementation: Ensure all channel partners adhere to standard systems and processes for smooth operations. Key Skills & Competencies Strong knowledge of UCPG products and service offerings. Technical expertise in service operations and channel management. Proficiency in vendor and dealer management. Strong negotiation, presentation, and interpersonal skills. Qualifications & Experience Education: Diploma or B.E. in a relevant discipline. Experience: 3 8 years in Service Delivery, Customer Support, or related roles. Qualification : Diploma or B.E. in a relevant discipline

Position: Vendor Management Associate Location: Bengaluru Department: Partner Operations Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is transforming the laundry and dry cleaning industry. We offer a revolutionary service that picks up, cleans, and delivers laundry within 24 hours, and are currently available in 14 markets worldwide. After our successful launch, we are expanding our team to drive further growth and continue our global expansion. The Role: As a Vendor Management Associate, you will be a key player in supporting and enhancing the performance of our partner facilities across various regions. Reporting directly to the Compliance Manager, you will be responsible for ensuring smooth daily operations, resolving partner issues, and maintaining high-quality standards and scalability within our partner network. Your role will be crucial in driving performance, consistency, and operational excellence within our partner operations. Key Responsibilities: Oversee Daily Operations: Ensure consistent, high-quality service delivery from partner facilities, monitoring operations to maintain Laundryheap's standards. Partner Onboarding & Offboarding: Manage the end-to-end process for onboarding and offboarding partners, ensuring they meet operational standards and align with our business goals. Monitor & Support Partner Performance: Track and monitor Key Performance Indicators (KPIs) and partner performance, ensuring that operational targets are consistently met. Provide ongoing support to partners as needed. Conduct Regular Check-ins & Reviews: Lead virtual check-ins with partners to review their progress, address concerns, and reinforce expectations. Conduct monthly performance reviews covering key metrics such as capacity, quality, complaints, payments, and audit outcomes. Issue Resolution & Escalation Management: Proactively resolve partner issues and manage escalations to ensure minimal service disruptions and optimal partner satisfaction. Training & Development: Identify training needs for both new and existing partners and ensure that performance standards are consistently met. Organize and deliver training when necessary. Cross-Functional Collaboration: Collaborate with internal teams (e.g., Regional Associates, Operations) to support order processing, inventory management, and administrative tasks, ensuring smooth operational flow across functions. Continuous Improvement: Contribute to cross-functional initiatives, process improvements, and sourcing strategies to enhance overall partner performance and operational efficiency. Skills & Requirements: Strong Communication & Relationship Management: Excellent interpersonal skills with the ability to build and maintain positive relationships with internal teams and external partners. Analytical Ability: Strong analytical skills, with the ability to interpret data and present actionable insights to improve operational processes. Organizational Skills: Highly organized, proactive, and detail-oriented, with the ability to multitask and stay focused in a fast-paced, dynamic environment. Accountability & Adaptability: Strong sense of ownership and accountability, with the ability to adapt to changing priorities and work autonomously. Language Skills (Good to Have): Proficiency in French, Spanish, Hindi, Urdu, Arabic, or Bengali is a plus. Preferred Experience: CRM & BI Tools: Familiarity with CRM platforms, Business Intelligence tools, or Google Data Studio for performance tracking and reporting. International Operations: Exposure to managing international operations or B2B commercial processes, preferably in high-growth environments. Relevant Industry Experience: 2+ years of experience in a high-growth, operations-focused role. Experience in the laundry or dry cleaning industry is a plus. At Laundryheap, we offer a fast-paced, collaborative environment where you can take ownership of your role, grow your skills, and make a real impact from day one. If you're looking to build your career in operations and be part of a supportive and ambitious team, we'd love to have you on board.

Position: Customer Support Associate - Escalation Specialist Location: Bengaluru Department: Customer Operations Job Type: Full-Time About Laundryheap: Laundryheap is an award-winning, industry-leading startup revolutionizing the laundry and dry cleaning service. We offer fast and reliable service, collecting, cleaning, and delivering items within 24 hours, making us one of the quickest services in the industry. With our headquarters in the UK and operations in 14 international markets, we are rapidly expanding across Europe, Asia, and North America. As we continue to grow, we are looking for an Escalation Specialist to join our dynamic Customer Operations team in Bengaluru. This is an exciting opportunity to make a real impact by turning challenging customer experiences into positive resolutions. The Role: As part of our Escalations team, you will be the voice that handles escalated or complex customer queries. Your ability to manage customer issues, such as claims and refunds, will play a key role in maintaining customer satisfaction and loyalty. You will work across multiple time zones to support our global customer base. This role requires someone who is energetic, detail-oriented, and adaptable to work in rotating shifts. If you thrive in a fast-paced, customer-centric environment and are ready to take ownership of challenging customer situations, this is the role for you. Key Responsibilities: Investigate & Resolve Complex Queries: Manage escalated customer issues (e.g., claims, refunds), thoroughly investigating and getting to the root cause to reduce future problems. Propose Fair, Customer-Centric Solutions: Utilize creativity and problem-solving skills to offer fair and customer-focused solutions, all while adhering to company policies and processes. Analyze Customer Trends: Share insights and highlight recurring issues or trends to improve overall customer journeys and internal processes. Collaborate Across Teams: Build strong relationships with colleagues across the Operations and wider business teams to ensure consistent service delivery. Deliver Timely Outcomes: Ensure fair and timely outcomes for customers while maintaining Laundryheap s brand reputation. Meet KPIs: Consistently meet and exceed key performance indicators (KPIs) that drive business results and improve customer experience. What We re Looking For: Excellent English Communication Skills: Strong written and spoken communication skills with an ability to interact clearly and professionally with customers. Customer Service Experience: Prior experience in customer service or operations, ideally within e-commerce, consumer services, or fast-paced industries. Confident & Clear Communicator: Ability to handle challenging conversations with customers and write professional, clear, and empathetic responses. Strong Attention to Detail: Ability to focus on quality and speed, ensuring customer queries are resolved effectively. Problem Solver: A proactive approach to solving problems and finding innovative solutions, with a focus on improving processes for the future. Tech-Savvy: Comfortable using various tools and adapting quickly to new systems and processes. Adaptability: Ability to thrive in a dynamic, fast-paced environment and handle multiple tasks simultaneously. Prioritization Skills: Ability to prioritize tasks effectively and manage customer expectations. (Bonus) French Language Skills: Additional proficiency in French would be a plus. Location: Willingness to commute to our Bengaluru office (WeWork location). Global Exposure: Work with a rapidly growing global brand and gain exposure to international markets and complex customer operations. Collaborative Environment: Join a dynamic team where your ideas are valued, and you can actively contribute to how we improve and deliver customer support worldwide. Career Growth: Be part of a fast-growing company where opportunities for learning and professional development are abundant. Make an Impact: Directly contribute to shaping how we support and delight our customers across the world.

Position: Senior Associate - Logistics - US Voice Process Department: Logistics & Linen Operations, Fleet Operations Employment Type: Full time Location: Bengaluru Overview Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for a Senior Associate Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: Reporting to the Senior Division Manager, as the Senior Associate Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers: Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support: Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance: Investigate and correct any errors made by partner drivers. Mentorship: Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership: Lead projects to improve our operations. Required skills: Bachelor s degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Qualification : Bachelors degree or equivalent

Manager, Go-To-Market Technology Support Operations Location: Bengaluru Department: Business Technology Experience: 7+ Years (3+ Years in Team Management) Employment Type: Full-Time About Okta Okta is The World s Identity Company. We empower everyone to securely use any technology, on any device, from anywhere. Our Okta and Auth0 platforms offer secure access, authentication, and automation placing identity at the center of digital transformation and enterprise growth. At Okta, we celebrate diverse backgrounds and experiences. We aren t looking for a perfect fit we re looking for lifelong learners and collaborative builders who bring unique value to our mission. The Team You ll join the Go-To-Market Technology (GTM) group, a core part of Okta s Technology, Data & Intelligence (TDI) organization. Our vision: drive clarity, collaboration, and accountability across the business while enabling Okta s scale and growth. The Opportunity We re seeking a Manager to lead the Support Operations team within GTM Technology. This role is responsible for managing a team of Business Application Administrators who oversee and support Okta s GTM systems primarily Salesforce and integrated applications such as ServiceNow. You ll drive operational excellence, oversee capacity and team development, collaborate cross-functionally, and shape how we support and optimize business applications across global teams. This role requires strong technical know-how of the Salesforce ecosystem, a mindset for process improvement, and a passion for team leadership. Key Responsibilities Leadership & Talent Development Build, motivate, and lead a high-performing team of application administrators. Hire, mentor, and retain top talent through coaching and career planning. Provide direction and remove roadblocks to help your team succeed. Foster a culture of learning, ownership, and continuous improvement. Performance Management Define and track KPIs and team SLAs with a data-driven approach. Manage team resource allocation and adjust capacity as business needs shift. Identify skill gaps and build plans to address them through training and hiring. Cross-Functional Collaboration Partner with Technology, Data & Intelligence, Security, and Compliance teams to align on goals and incident handling. Refine escalation processes for a smooth support experience across teams. Enable seamless knowledge transfer and system supportability. Documentation & Automation Lead the Knowledge Centered Service (KCS) program to scale AI-driven incident resolution. Standardize and document team operational processes to ensure consistency. Security & Compliance Ensure all Salesforce and GTM-related systems adhere to compliance standards such as SOX. Collaborate with security teams on audits and mitigation of any vulnerabilities. Innovation Culture Encourage your team to explore new Salesforce, AI, and automation features. Promote participation in hackathons, Fix-It Days, and other internal innovation initiatives. Required Skills & Experience 7+ years of experience in IT or Business Systems, with 3+ years in people management. Strong expertise in the Salesforce ecosystem and enterprise SaaS tools like ServiceNow, Jira, Confluence, GitHub, etc. Experience in a global or multi-location work environment. Deep understanding of compliance (e.g., SOX) and security standards for enterprise applications. Proven track record of driving team innovation and embedding modern tools or practices. Excellent interpersonal and executive-level communication skills. Strong organizational, time management, and stakeholder alignment capabilities. Ability to remain resilient under pressure and maintain focus on team and business outcomes. High Impact: Drive global support operations for a critical business tech stack. Empowered Leadership: Build and lead a team in a dynamic, growing organization. Growth & Learning: Opportunities for continuous development in technology, leadership, and innovation. Collaborative Culture: Join a purpose-driven company with a human-centered, inclusive team culture. Join Us Become a part of a company that s transforming how identity is secured and scaled in the modern world. At Okta, you belong.

Collections Executive Location: Bengaluru Employment Type: Full-Time About Zolve Welcome to the financial frontier of limitless possibilities welcome to Zolve. We re not just a fintech; we re architects of a financial revolution that transcends borders. As the world s first cross-border neo-bank, Zolve empowers global citizens, migrants, and nomads to access credit and financial services in new countries using their home country credit scores. Our seamless financial products including checking accounts, credit cards, loans, remittances, and insurance help users achieve financial freedom and pursue their ambitions without geographical limits. As we expand into new geographies, product lines, and customer segments, we re looking for a Collections Executive to join our growing team. Role Overview As a Collections Executive at Zolve, you will play a vital role in recovering overdue payments for US-based credit card accounts. You ll engage directly with customers, apply strong negotiation skills, and ensure compliance with US regulations to resolve delinquent accounts efficiently and empathetically. Key Responsibilities Collections Management Manage a portfolio of delinquent US credit card accounts. Contact customers via phone, email, and other channels to recover overdue payments. Negotiate payment plans or settlements within company guidelines. Account & Data Management Maintain accurate and up-to-date records of collection activities and outcomes. Identify accounts requiring escalation or legal intervention and coordinate with relevant teams. Regulatory Compliance Conduct collection activities in strict accordance with US regulations, including the Fair Debt Collection Practices Act (FDCPA). Handle sensitive customer data responsibly and maintain data protection standards. Customer Service Respond professionally to customer queries and concerns related to their credit card accounts. Educate customers on repayment options and potential consequences of non-payment. Performance & Reporting Meet or exceed monthly collection targets and KPIs. Prepare and submit reports on collection progress, payment trends, and account status. Qualifications Education Bachelor s degree in Finance, Business, or a related field. Experience 3 to 6 years of experience in collections, preferably within consumer credit products such as credit cards, personal loans, education loans, auto loans, or home loans. Proven track record of developing and implementing effective debt recovery strategies to minimize losses. Technical Skills Strong knowledge of various collection techniques and debt recovery best practices. Familiarity with MS Office, data interpretation, and collection databases. Experience with alternate collection channels and tools. Soft Skills Excellent communication and interpersonal skills. Empathy and the ability to engage customers respectfully and professionally. Strong problem-solving and critical-thinking abilities. Be part of a mission-driven company redefining global finance. Work in a fast-growing startup environment with exciting challenges. Collaborate with passionate and diverse teams. Opportunity to make a real impact in a pioneering fintech company. Qualification : Bachelors degree in Finance, Business, or a related field

After Sales Engineer Location: Bangalore Department: Service & Support Role Summary Fracktal Works is seeking a committed and technically skilled After Sales Engineer to join our support team in Bangalore. This role is crucial in delivering a high-quality post-sales experience through equipment servicing, preventive maintenance, troubleshooting, and customer interaction. Candidates should have a solid understanding of electromechanical systems and be comfortable working hands-on in dynamic environments. Education & Experience Education: ITI or Diploma in Electrical, Electronics, or Mechanical Engineering Experience: 1 3 years in servicing 2D/3D printers, SPM machines, or similar electromechanical systems Key Responsibilities Perform installation, repair, servicing, and preventive maintenance of 3D printers and related electromechanical equipment. Troubleshoot and resolve basic electrical, electronic, and mechanical issues in the field or remotely. Maintain and update service documentation, reports, and customer records. Use basic 3D modeling tools such as AutoCAD or Fusion 360 for component understanding and communication. Build and maintain positive customer relationships to ensure high satisfaction and repeat business. Manage service tickets and turnaround times using tools like Zoho Desk. Be willing to travel for on-site customer support across locations. Coordinate with internal teams for spare parts, technical escalation, and service planning. Ensure proper communication with customers regarding service status, preventive maintenance schedules, and equipment health. Required Skills & Qualifications Proven experience working with electromechanical systems (preferably in 2D/3D printing or SPM equipment). Basic knowledge of electrical and electronic systems, and mechanical components. Strong troubleshooting skills and a methodical approach to diagnosing issues. Familiarity with CAD software like AutoCAD or Fusion 360. Good verbal and written communication skills. Ability to manage tasks independently, handle customer interactions professionally, and maintain service quality standards. At Fracktal Works, you ll be part of a fast-growing company at the forefront of 3D printing technology. As an After Sales Engineer, you ll play a key role in ensuring our customers receive outstanding support and performance from our products, helping drive long-term satisfaction and trust. Qualification : Diploma in Electrical, Electronics, or Mechanical Engineering

Assistant Manager / Deputy Manager Indirect Sourcing Location: Bengaluru Experience: 6+ Years Industry: Automotive / Electric Vehicles Employment Type: Full-time Company: Ultraviolette Automotive Pvt. Ltd. Join the Charge. Create the Future. At Ultraviolette, we re not just building electric vehicles we re building the future of mobility. From India s fastest electric motorcycle to the world s most advanced electric scooter, we are reimagining performance, sustainability, and design. We re a collective of engineers, creatives, designers, and bold thinkers united by one goal to deliver a new era of intelligent electric mobility. If you re ready to drive change, challenge convention, and leave a lasting impact, this is where your ambition meets opportunity. Role Overview: As an Assistant Manager / Deputy Manager Indirect Sourcing, you will lead procurement strategies for all non-production purchases including capital goods, IT systems, marketing services, infrastructure, real estate, and more. You will play a critical role in vendor management, cost control, contract negotiations, and ensuring timely and quality sourcing that aligns with Ultraviolette s strategic goals. Key Responsibilities: Lead indirect procurement activities across categories like: Capital Goods & Machinery IT Hardware, Software, and Services Marketing & Merchandise Real Estate, Civil Contracts, and Interiors Identify, evaluate, and onboard suppliers and service providers in line with company standards. Conduct market and industry scans to identify new sourcing opportunities. Prepare and lead complex negotiations and contract finalizations with suppliers and service vendors. Manage procurement of high-value contracts, ensuring compliance with internal policies and legal terms. Implement cost-effective sourcing strategies and continuous value engineering. Drive supplier audits, quality checks, and service-level agreements. Ensure compliance with Indian Indirect Taxation, International Contract T&Cs, and procurement best practices. Collaborate cross-functionally with finance, operations, legal, and engineering teams. Maintain detailed reports, supplier performance records, and procurement documentation. Provide regular updates and insights to senior leadership on sourcing performance and risks. Willingness to travel for supplier visits, audits, and negotiations as required. Requirements: Education: Essential: Bachelor s Degree in Electrical, Electronics, Computer Science, or a related field. Experience: Minimum 6 years of hands-on experience in indirect sourcing or procurement. Proven track record in handling complex negotiations and high-value contracts. Strong vendor network and sourcing experience across multiple indirect categories. Technical Skills: Sound knowledge of: Indian Indirect Tax laws International contract terms and conditions Procurement tools and ERP systems Familiarity with DFM/DFT, cost engineering, and supplier auditing. Soft Skills: Strong communication (written and verbal) Analytical thinking and problem-solving Collaborative and cross-functional mindset High integrity and professionalism Strong drive for results and continuous improvement Preferred Qualifications: Experience working in automotive, EV, or high-tech manufacturing industries. Background in legal or IPR-related matters is an added advantage. Understanding of sustainability and ESG-focused sourcing will be a plus. Work on products that define the future of mobility Collaborate with some of the sharpest minds in the EV industry Fast-paced, innovation-driven work environment Competitive compensation and growth opportunities If you re ready to accelerate your career and electrify the future apply now. Qualification : Bachelors Degree in Electrical, Electronics, Computer Science, or a related field

Deputy General Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are seeking a dynamic and strategic Deputy General Manager Operations to lead the operations of Brookfield Properties campuses in Bengaluru. This role is ideal for a seasoned hospitality or property operations professional with 10+ years of experience in managing large-scale, customer-centric environments. As DGM Operations, you will oversee all aspects of campus operations, facilities management, P&L oversight, client services, and team leadership. Your goal will be to deliver exceptional tenant experiences, drive operational efficiency, and ensure brand alignment with Converge s placemaking vision. Key Responsibilities: 1. Strategic Operations & Property Management Lead end-to-end operations of campuses across the city/region. Ensure best-in-class building management aligned with hospitality standards. Oversee preventive maintenance, capital improvements, vendor contracts, and infrastructure upgrades. Monitor and optimize service delivery through structured reporting formats (SLAs, audits, monthly reports). Support event planning, catering services, and space on hire operations. 2. Financial Management & Revenue Growth Develop and manage annual operating budgets for city/regional campuses. Analyze financial reports, track performance against budgets, and identify cost-saving opportunities. Execute capital expenditure (CapEx) plans and drive operational cost reduction initiatives. Identify and implement income-generating services and amenities. Collaborate with the leasing team to support office space leasing in alignment with business plans. 3. Team Leadership & Collaboration Lead cross-functional campus teams including Operations, F&B, Events, Tenant Relations, and more. Establish training, SOPs, and KPIs to drive productivity and service excellence. Foster a culture of performance, safety, and continuous improvement. Work closely with internal stakeholders including Strategy, Leasing, Technology, and Marketing teams. 4. Client & Tenant Experience Build and maintain strong tenant relationships to ensure a superior experience. Regularly conduct tenant satisfaction surveys and develop action plans based on feedback. Use data insights to improve campus operations and user engagement. Drive tenant onboarding and offboarding processes to ensure seamless experiences. 5. Safety, Compliance & Sustainability Ensure compliance with fire safety, legal, health, and environmental standards. Oversee internal and external audits, documentation, and facility maintenance. Drive sustainability initiatives and CSR programs within operations. Essential Skills & Attributes: Strong commercial acumen and a customer-first mindset. Proven leadership and people management capabilities. Excellent communication, negotiation, and stakeholder management skills. Strategic thinker with the ability to execute operational plans effectively. High attention to detail and ability to manage multiple priorities under pressure. Technologically adept with an understanding of digital tools and platforms. Key Performance Indicators (KPIs): Campus revenue growth and P&L performance Converge app adoption and engagement metrics Successful launch and performance of new amenities Tenant satisfaction and Net Promoter Scores (NPS) Employee engagement and productivity metrics Optimization of space-on-hire utilization Preferred Qualifications: Bachelor's degree (minimum 3 years); postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus. 10+ years of experience in operations leadership within hospitality, real estate, or facilities management. Demonstrated success in leading large teams and complex, customer-facing environments. Strong focus on innovation, continuous improvement, and client satisfaction. This role is a unique opportunity to lead transformative operations in a fast-paced, high-growth environment impacting thousands of tenant employees daily. Qualification : Bachelor's degree postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus

Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are looking for an experienced and forward-thinking Manager Operations to lead campus operations for Brookfield Properties in Bengaluru. The ideal candidate will bring over 10 years of experience in hospitality or real estate operations, with a proven track record of managing cross-functional teams, optimizing performance, and delivering best-in-class tenant experiences. As the operational lead for one or more campuses, you will oversee end-to-end property management, facilities operations, P&L oversight, vendor management, and customer-facing services. You will be expected to align operations with the Converge vision and drive strategic initiatives that enhance the campus environment, boost revenue, and ensure exceptional service delivery. Key Responsibilities: 1. Strategic Operations & Financial Management Develop and manage annual operating budgets; monitor P&L performance for campus/city-level operations. Work cross-functionally with leasing, marketing, tech, training, and transformation teams to execute activations and campus amenities. Lead cost optimization initiatives through preventative maintenance, energy management, and vendor negotiations. Explore new revenue streams through managed services, retail leasing, and partnerships. Support leasing of office and retail spaces in alignment with business plans. 2. Campus Operations & Experience Ensure seamless day-to-day campus operations in line with Converge standards. Implement strategies to enhance lobby, F&B, retail, and event experiences. Create and track SLAs, management reports, vendor agreements, AMCs, and compliance documentation. Conduct regular audits, walkthroughs, and cross-functional reviews to maintain high service and aesthetic standards. Plan and execute campus activations, including one marquee event annually. Partner with the marketing team to ensure alignment on all events and space-on-hire activities. Collaborate with procurement to ensure timely PO processing and vendor payments. 3. Team Leadership & Collaboration Lead campus teams including operations, F&B, tenant engagement, and event staff. Develop KPIs and implement SOPs to drive efficiency, service excellence, and staff performance. Champion a culture of continuous improvement, learning, and innovation. Guide onboarding/training of new staff across operational functions. Collaborate with corporate, city leadership, and transformation teams on strategic execution. 4. Tenant & Community Experience Work closely with tenants to enhance employee engagement and create a vibrant campus culture. Lead execution of tenant engagement surveys and act on feedback for service improvements. Support onboarding of tenants and amenities onto the Converge app and drive digital engagement. Design operational procedures to ensure consistent, high-quality tenant experiences. Encourage team involvement in delivering excellent customer care and personalized service. 5. Compliance, Safety & Sustainability Ensure adherence to fire safety, health, environmental, and legal compliance standards. Lead internal and external audits across all operational areas. Champion sustainability practices and social responsibility initiatives across the campus. Oversee maintenance and service infrastructure to ensure optimal functionality and safety. Who You Are: A strategic thinker with strong commercial acumen and customer-centric approach. A self-starter with the ability to lead autonomously and make sound business decisions. A strong communicator and collaborator who can manage multiple stakeholders and priorities. Resilient under pressure, detail-oriented, and driven to deliver high-impact outcomes. Passionate about elevating workplace experiences and building thriving communities. Preferred Qualifications: Bachelor's degree (minimum 3 years); specialization in Hospitality, Property, Facilities Management, or Business is preferred. 10+ years of experience in operations leadership within hospitality, real estate, or facilities sectors. Demonstrated success in leading large cross-functional teams. Strong client relationship management and vendor negotiation skills. Proven experience in driving operational excellence and process improvements. This Role Offers: The opportunity to lead operations at premier business campuses. Cross-functional exposure to marketing, leasing, digital products, and customer engagement. A high-impact role in shaping workplace experiences and community life across Brookfield campuses. Apply now to be part of a growing, dynamic team redefining the future of workspaces. Qualification : Bachelor's degree specialization in Hospitality, Property, Facilities Management, or Business is preferred

Position: Spare Parts Executive Location: Bangalore Employment Type: Full Time Experience Required: 5 8 Years Industry: Manufacturing / Engineering / Supply Chain Job Overview We are seeking a proactive and detail-oriented Spare Parts Executive to manage end-to-end operations for spare parts quotations, procurement, import coordination, and order fulfillment. The ideal candidate should have a solid background in parts handling, vendor coordination, import documentation, and customer communication. You will be a key link between suppliers, service teams, and customers, ensuring that spare parts are delivered efficiently and in compliance with timelines and regulatory standards. Key Responsibilities Handle incoming RFQs from customers and service engineers; provide accurate and timely quotations for spare parts. Process customer orders with a strong focus on precision, delivery timelines, and specifications. Coordinate with suppliers to: Check pricing and stock availability Negotiate payment and delivery terms Place purchase orders as needed Manage all import-related activities: Prepare and review import documentation Ensure compliance with import regulations, duties, and tariffs Coordinate with customs brokers to resolve clearance issues Monitor inventory and reorder levels to proactively meet customer demand and avoid stockouts. Maintain accurate records of RFQs, orders, supplier interactions, and stock transactions. Verify supplier invoices against ordered and received goods; resolve quantity or quality discrepancies swiftly. Communicate order status, delays, or changes clearly and proactively to customers and service teams. Continuously identify and implement improvements to streamline procurement and fulfillment workflows. Required Skills & Qualifications 5 8 years of experience in spare parts management, procurement, supply chain, or order coordination preferably in manufacturing or engineering services. Strong working knowledge of import/export regulations, documentation, and customs clearance. Experience in supplier negotiations and handling vendor communications. Proficiency in Microsoft Excel, ERP systems, and basic inventory management tools. Excellent communication and coordination skills. High attention to detail and ability to multitask in a deadline-driven environment. Strong problem-solving and decision-making capabilities. Competitive salary and performance incentives Health insurance and other employee benefits Dynamic and collaborative work environment Growth opportunities within operations and supply chain management Apply now to join a team committed to operational excellence and customer satisfaction.

Lead - Salesforce Development Department: Software Engineering Job Type: Full Time Location: Banglore JOB DESCRIPTION: We are looking for a Sr. Software developer/Lead to join our Salesforce team. The team is responsible for the end to end product development including the APIs and UI for the features, security and performance aspects, As a developer you will collaborate with product managers, quality engineers, and other top notch software engineers to design and implement features for our Qualityze Suite of products on force.com platform. RESPONSIBILITIES: Lead feature and architecture design with a major focus on force.com platform. Hands on design and development of custom solutions on the force.com platform including significant work in Apex, Visual Force and application integration patterns. Have a passion for quality and writing clean,solid, readable code thatscales and performs well. Adopt, embrace, and promote agile and test driven practices with your peers. Value team excellence over individual productivity. Designs and implements business technology solutions focused on cloud based business applications, specifically force.com. Release and Environment Management including sandbox usage planning, metadata and data migration, environment comparisons and version control. Participate and promote architectural initiatives, balancing long term velocity with short term customer needs. REQUIRED SKILLS AND EXPERIENCE: Good experience building large scale, data driven web applications. Hands on experience on Java. In depth Knowledge of databases and experience with SQL and relational schema design

Job Title: Customer Service Associate Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months 4 years Job Type: Full-time About IntouchCX IntouchCX partners with top global brands to provide high-quality customer experiences across voice, chat, email, and social media. Known for tech-driven support, the company values innovation, excellence, and creating meaningful customer connections. Job Overview As a Customer Service Associate Voice, your role is to: Interact with customers via calls, resolving their issues end-to-end. Offer empathetic, efficient, and solution-oriented support. Go the extra mile to ensure customer satisfaction and loyalty. Provide "white glove" service, representing the brand at the highest standard. Key Responsibilities Handle voice-based customer interactions and solve issues independently. Build rapport, identify problems, and provide appropriate resolutions. Keep customers informed about resolution timelines. Maintain a high level of professionalism, accuracy, and courtesy. Requirements Education: Post-secondary degree in any field Experience: 6 months 4 years in customer service (voice preferred) Skills: Fluent in spoken English Strong problem-solving and analytical skills High emotional intelligence and judgment Able to work in night shifts and under pressure Quick learner with a customer-first attitude Benefits Attractive salary with performance incentives Medical insurance Free food and transport (if working on-site) Learning & growth opportunities Employee engagement, rewards, and recognition programs Qualification : Post-secondary degree in any field

Job Title: VIP Customer Service Associate Location: Bangalore, India Company: IntouchCX Experience: 2-4 years Job Type: Full-time About IntouchCX IntouchCX is a leader in customer experience management, partnering with iconic brands to provide top-tier support via voice, chat, email, and social media, leveraging advanced technology and a passionate team. Role Overview As a VIP Customer Service Associate, you will: Interact daily with VIP customers across phone, social media, chat, and email. Proactively engage customers to boost participation in sales events and enhance retention. Manage forums and social media channels, moderating posts, escalations, and bugs. Deliver personalized, script-free service tailored to VIP needs. Analyze Beta feedback and provide insights. Provide exceptional service that minimizes escalations and maximizes satisfaction. Requirements & Skills Education: Post-secondary degree in any field Experience: 2-4 years in customer service, preferably with script-free chat and email processes Fluent in spoken and written English with excellent comprehension Strong analytical skills and attention to detail Ability to multitask, prioritize, and meet deadlines Calm, professional, and able to work with a sense of urgency Comfortable working night shifts Positive attitude with critical thinking and excellent interpersonal skills Benefits Competitive compensation with performance incentives Robust learning and growth opportunities Recognition programs and employee engagement initiatives Free food and transport (for on-site work) Medical insurance coverage

Job Title: Customer Service Associate - Non-Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months to 4 years Job Type: Full-time About IntouchCX IntouchCX partners with leading brands to deliver outstanding customer experiences across multiple channels voice, chat, email, and social media powered by advanced technology and a driven team. Role Overview As a Customer Service Associate - Non-Voice, you will: Handle customer support through email and chat, resolving technical and service issues. Build trust by empathizing and communicating clearly with customers in writing. Use advanced troubleshooting to provide tailored solutions. Give feedback to improve team services and processes. Manage customer communication during critical events and escalations. Skills & Qualifications 6 months to 4 years experience in customer service, including phone, email, or chat support Fluent in written English with excellent communication skills Experience in gaming or tech support is a plus Strong analytical, multitasking, and troubleshooting skills Self-motivated and eager to learn new technologies daily Team player with a passion for customer service and gaming Benefits Competitive salary with performance-based incentives Continuous learning and career growth opportunities Employee rewards and engagement programs Free food and transport for on-site shifts Comprehensive medical insurance

Job Title: Service Sales Engineer South India Location: Bangalore, India Business Area: Robotics & Discrete Automation Reporting to: Manager - Automation Academy & Application Work Model: Hybrid (#Li_hybrid) About ABB At ABB, we are committed to addressing global challenges by combining cutting-edge technology with a strong focus on care, courage, curiosity, and collaboration. Diversity, inclusion, and equal opportunity are at the core of our values, empowering us to create sustainable solutions for a better future. Your Key Responsibilities In this role, you will play a crucial part in service sales activities, delivering key business processes and programs for ABB s Robotics & Discrete Automation division. Your primary focus will be to drive service sales growth and customer engagement. Service Sales: Promote and sell services such as spare parts, training, AMC (Annual Maintenance Contracts), and installation audits to end-users. Develop competitive offers aligned with market trends and customer needs. Installed Base Penetration: Identify opportunities within existing installed base (IB) and drive sales of upgrades, retrofits, and value-added solutions. Collaborate with relevant teams to align with channel strategy and pricing. Lead Generation: Identify and develop new market opportunities by leveraging market insights and ABB s service portfolio. Act as a brand ambassador during marketing campaigns, trade fairs, exhibitions, and customer meetings. Account Management: Develop and implement strategies to strengthen B&R brand visibility within key accounts, aiming to establish B&R as a preferred brand. Customer Satisfaction: Monitor end-user satisfaction and ensure prompt issue resolution by coordinating with OEM, Support, and Service teams. Escalate complex cases when required to ensure customer satisfaction. Market Insights: Track CAPEX investments in end-user markets and ensure relevant updates are shared with the OEM and PFA teams. Business Acumen: Maintain a strong understanding of customer business drivers, industry trends, competitive landscape, and economic factors. Collaborate across ABB business units to enhance overall ABB brand value. Qualifications & Experience Education: Bachelor s Degree in Electrical, Electronics, Instrumentation, or Mechatronics from a recognized university. Experience: 2-4 years of relevant sales experience within the Indian business environment, preferably in a multinational company. Prior work experience with B&R or competitor automation systems such as PLCs, motors, drives, motion control, and robotic systems is essential. Knowledge of mechatronics systems like Linear Transport Systems, Vision Systems, and Robots is an added advantage. Experience in serving industrial and utility sectors is preferred. Languages: Fluent in English (speaking, listening, reading, and writing). Travel Requirement: Willingness to travel up to 60% across South India. As a global leader in industrial automation, ABB s B&R division develops and delivers cutting-edge technology for machine and factory automation. Our culture of innovation and excellence ensures we consistently exceed customer expectations. At ABB, we value and celebrate diverse backgrounds and perspectives. Together, we shape a more sustainable and efficient future. Important Notice ABB never requests payment from candidates at any stage of the recruitment process. All our open positions are published on our official careers portal. Please be cautious of any recruitment fraud and avoid making payments to individuals or entities claiming to represent ABB. Qualification : Bachelors Degree in Electrical, Electronics, Instrumentation, or Mechatronics from a recognized university.

Power the Future with Us! SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with over 5,000 employees, offices in 34 countries, and millions of products installed in 133+ countries. Our diverse product offering includes intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and maintaining a relentless focus on innovation, we aim to create a world where clean, green energy from the sun powers homes, businesses, and communities everywhere. Join Us as a Japanese-Speaking Customer Service Specialist! We are expanding our Global Technical Center and looking for a talented individual to provide innovative solutions for the Japanese international market. This is your chance to become an expert in SolarEdge products and the solar energy industry. Location: Brand-new offices with a collaborative environment, transportation, meals, and a competitive compensation package. Work Hours: Japan Standard Time Language Requirement: Japanese Proficiency (JLPT N2/N3) Customer Support: Answer inbound chats, emails, and cases from customers and contractors promptly and professionally. Troubleshooting: Assist with diagnosing and resolving grid-tie solar inverter issues using product schematics, knowledge bases, and technical documentation. Operations Coordination: Validate authorization to release replacement parts as needed. Knowledge Management: Update the internal knowledge database with new troubleshooting solutions. Database Management: Maintain customer monitoring databases and create system layouts upon request. Documentation: Record all interactions and activities in the ticketing system and software platforms. Collaboration: Work closely with peers, managers, and operations teams to enhance service quality. Job Requirements 1-3 years of experience in customer service, technical helpline, or remote support. Technical or engineering qualification (preferred in Electrical/Electronics). Basic understanding of IP network technology. Experience with solar electric products is a plus. Exceptional listening and questioning skills. Strong written and spoken English communication skills. Ability to multitask in a fast-paced environment. Prior experience working in an international organization (preferred). Ability to work in a continuous shift model. Excellent interpersonal and problem-solving skills. Japanese language proficiency (JLPT N2/N3) Read, Write, and Speak. Exciting career growth in the renewable energy sector. Competitive salary and benefits package. Diverse and inclusive workplace. Regular training and upskilling programs. Meal and transportation allowances. At SolarEdge, we recognize that our success comes from the talented and diverse workforce that drives innovation. We are committed to hiring and retaining top talent to ensure continuous business growth and performance. Join us and be part of the clean energy revolution!

Lead the Future of Mainframe Technology as an IBM Mainframe Technical Lead! Location: Hyderabad, India We are seeking an experienced IBM Mainframe Technical Lead with a strong background in IBM z Hardware, Storage (Disk & Tape), and Data Center Management. This role requires deep expertise in system programming, infrastructure management, disaster recovery, and team leadership to drive complex infrastructure projects and ensure seamless mainframe operations. The ideal candidate will have a proven track record in architecture, technology leadership, vendor management, and high-severity incident handling, along with the ability to mentor and guide technical teams. Key Responsibilities Technical Expertise & Mainframe Infrastructure Management Provide technical leadership in IBM z Hardware, Storage, and Data Center operations. Hands-on experience in z/OS, Storage, CICS, DB2/IMS, Capacity Planning, and Networking. Lead hardware & software refresh initiatives with a strong understanding of IBM Mainframe technology. Manage complex infrastructure projects with multiple dependencies, including ISV products. Ensure high availability and batch SLA compliance, taking proactive measures to mitigate risks. Leadership & Team Management Lead and mentor technical teams, ensuring skill development and career growth. Provide direction to Team Leaders and support resources. Foster a collaborative, cooperative, and motivational leadership approach. Drive people development, talent retention, and career progression strategies. Architecture, Disaster Recovery & Vendor Management Offer architecture and technology leadership to delivery teams. Ensure seamless disaster recovery planning, implementation, and process adherence. Manage mainframe hardware and software vendor contracts efficiently. Maintain a clear understanding of client business needs, mainframe utilization, and future projections. Incident Management & Risk Mitigation Handle high-severity incidents and major recovery efforts effectively. Lead incident recovery bridges and drive resolution strategies. Track availability metrics and take foresighted actions to prevent SLA breaches. Manage change processes to ensure business continuity. Software & Compliance Oversight Provide technical support for software solutions and infrastructure-related concerns. Ensure compliance with software audits and licensing requirements. Identify areas for process improvement and drive technology upgrades. Required Skills & Experience 15+ years of experience in IBM Mainframe Infrastructure Management & System Programming. Strong expertise in z/OS, Storage, CICS, DB2/IMS, Capacity Planning, and Network Administration. Proven leadership in technical teams, project execution, and infrastructure upgrades. In-depth knowledge of IBM hardware/software contracts and ISV vendor management. Strong analytical, problem-solving, and organizational skills. Experience handling high-severity incidents and major incident recovery bridges. Excellent stakeholder management, communication, and team collaboration skills. Ability to work independently and lead cross-functional teams effectively. Be a part of a global, technology-driven organization leading innovation in IBM Mainframes. Drive impactful projects and lead cutting-edge infrastructure transformations. Collaborative and inclusive work environment that values leadership and expertise. Competitive salary and benefits with opportunities for professional growth. If you're an experienced Mainframe expert looking for an exciting leadership opportunity, we d love to hear from you! Apply now and lead the future of Mainframe Technology with us!

Job Title: HR Service Delivery Analyst Skill Required: Employee Service - HR Delivery Strategy Experience: 3 to 5 Years Location: Bengaluru Education: Any Graduation About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000+ professionals deliver on the promise of technology and human ingenuity every day, serving clients in 120+ countries. About the Role As an HR Service Delivery Analyst, you will be part of the Human Resources Shared Services (HRSS) team, supporting lateral recruitment for Accenture s Operations entity. You will play a crucial role in building strategies for demand fulfillment and improving HRSS service delivery efficiency. This role involves working closely with regional recruitment teams to design, develop, and implement HR Delivery Strategy, ensuring a seamless end-to-end employee experience across the employee lifecycle. Key Responsibilities Analyze and solve lower-complexity HR delivery problems. Collaborate with peers within Accenture, with limited exposure to clients or Accenture management. Work on HR Operations processes, including recruitment, workforce administration (WFA), benefits, payroll, leaves of absence (LOA), exit management, and more. Ensure effective coordination and execution of HR activities. Support non-commercial aspects of outsourcing agreements, maintaining service standards for quality, efficiency, and productivity. Receive moderate-level instructions for daily tasks and detailed instructions for new assignments. Work as an individual contributor with a focused scope of work. May be required to work in rotational shifts. HR Process Design expertise. Adaptability and flexibility to work in a dynamic environment. Ability to perform under pressure. Problem-solving skills to address HR service challenges. Be part of a high-impact HR team that shapes Accenture s talent strategy. Gain exposure to HR operations and delivery strategy at a global scale. Work in a collaborative and fast-paced environment with career growth opportunities. Location: Bengaluru Qualification : Any Graduation

Position: Manager Automation/Self-Service Business: Future of Experience Location: Bangalore About Juniper Networks At Juniper, we believe the network is the greatest vehicle for knowledge, understanding, and human advancement. Delivering an experience-first, AI-Native Network depends on the creativity and dedication of our people a philosophy we call the Juniper Way. Job Summary We are seeking a highly accomplished professional with 15+ years of experience in developing and managing self-service and automation solutions powered by AI and Machine Learning (ML). The ideal candidate will have a proven track record of leading cross-functional teams, optimizing processes, and driving innovation in support and services functions. Role and Responsibilities Customer/Stakeholder Focus Maintain strong customer focus and drive innovation to meet business outcomes. Facilitate communication among internal and external stakeholders. Coordinate across technical teams to ensure timely service restoration, resolution, and root cause analysis. Monitor the effectiveness of implemented AI/automation solutions and continuously optimize them. People Management Hire, train, and develop a high-performing team to deliver business goals. Demonstrate exceptional team management, fostering collaboration and innovation. Address conflicts and resolve team issues promptly and effectively. Plan team capacity and ensure adequate staffing to meet project demands. Business Strategy & Execution Develop and execute a strategic roadmap for AI and automation in support & services, aligning with overall business objectives. Identify opportunities to optimize processes, reduce costs, and enhance user experience through AI-driven solutions. Ensure compliance with relevant regulations and industry standards. Track solution performance and make data-driven improvements. Required Skills Strong understanding of AI and traditional ML models architecture, infrastructure, and frameworks. Proficiency in data analytics tools, models, and interpretation. Project management expertise with experience in large-scale automation initiatives. Familiarity with APIs and modern-stack technologies is beneficial. Education & Experience Bachelor s degree in Engineering, Computer Science, or a related field (Master s preferred). 15+ years of experience, with at least 7 years in people management within relevant domains. Our Values The successful candidate will be a role model for the values of the Juniper Way: Be Bold Build Trust Deliver Excellence Equal Opportunity Statement Juniper Networks is an equal-opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability, or veteran status. We provide reasonable accommodation for individuals with disabilities throughout the hiring process. Qualification : Bachelors degree in Engineering, Computer Science, or a related field (Masters preferred).