Windows Administrator Jobs in Noida

Company Overview: Thales, a global leader in aerospace and digital security, enables safe operations for two-thirds of aircraft worldwide. The company designs cutting-edge avionics, simulators, and in-flight entertainment systems while training the next generation of pilots for commercial and military applications. Thales India, present since 1953, operates in key sectors such as Defence, Transport, Aerospace, and Digital Identity & Security. With over 1,800 employees and offices across major cities like Bengaluru, Gurugram, Mumbai, and Pune, Thales has been a trusted contributor to India's technological growth. Position Summary: As an IT Administrator at Thales India, you will manage and support production servers and infrastructure, both on-premises and in the cloud. This role involves maintaining system lifecycles, ensuring robust backup and recovery strategies, and documenting critical processes. You will also collaborate with internal and external teams to implement secure, efficient solutions aligned with Thales' standards and market best practices. Key Responsibilities: Server and Infrastructure Management: Troubleshoot on-premises and cloud-based servers. Configure and maintain critical services such as DHCP, DNS, NTP, LDAP, SMB/NFS, and job scheduling. Ensure functional backup and recovery solutions. Provide advanced support for Microsoft Windows Servers and virtualization platforms like VMware. Cybersecurity and Compliance: Collaborate with security teams to meet cybersecurity and aviation standards. Implement and support solutions to comply with external audits. Project Support and Team Collaboration: Work with teams to test, integrate, and validate proprietary applications in various environments. Develop procedures, task lists, and training materials to align with market best practices. Documentation and Training: Create and maintain documentation for critical processes and systems. Train team members on troubleshooting, process improvements, and new technologies. Monitoring and Improvement: Analyze system trends to recommend cost and performance enhancements. Generate KPIs for higher management. Minimum Requirements: Technical Expertise: Advanced knowledge of Microsoft Windows Servers, VMware, AWS, and Azure. Experience with storage devices (e.g., MSA, 3PAR, Synology). Hands-on experience with GPOs, user management, and advanced system configuration. Problem-Solving Skills: Ability to analyze issues, develop solutions, and suggest improvements for cost-efficiency. Experience in troubleshooting proprietary solutions and infrastructure components. Qualifications: Bachelor s degree in Information Technology or 5+ years of experience in IT infrastructure. Soft Skills: Excellent organizational, documentation, and communication skills. Ability to work under pressure and meet deadlines. Preferred Qualifications: Certifications: ITIL v4 Foundations, MCSE (desired). Leadership and Negotiation: Proven ability to lead teams and negotiate effectively. Physical Requirements: Ability to lift up to 25 lbs and perform repetitive hand motions for extended periods. Proficiency in handling hand tools for PC component testing and replacement. Special Requirements: On-call availability for remote support during weekends and non-regular hours (pre-scheduled). Why Join Thales? At Thales, we don t just offer jobs; we provide CAREERS. With 80,000 employees across 68 countries, Thales enables mobility and career growth, fostering expertise across diverse domains. Embrace flexibility and innovation as part of a team driving global technological advancement. Great journeys start here apply now! Qualification : Bachelors degree in Information Technology or 5+ years of experience in IT infrastructure.

Office 365 Administrator Who are we: RxLogix is a global pharmacovigilance company providing cutting-edge software solutions designed to streamline pharmacovigilance processes, increase compliance, drive efficiency, productivity, excellence, and quality across the entire drug safety value chain through a combination of advanced technology and expert consulting. Our team of experts provide valuable insights and guidance to pharmacovigilance and risk management professionals, helping them navigate complex regulatory landscapes and achieve optimal outcomes. We re a stable company with strong core values, great benefits, competitive wage structure, and a safe and healthy work environment. With over 500+ team members, we re a growing company in an essential sector Saving lives through technology. Learn more here: https://www.rxlogix.com Essential Duties & Responsibilities: Minimum 6+ Years of experience in Office 365 Admin Experience in L2 Support/L3 Support Knowledge about various licenses of O365 such as M365 E3, O365 E3 Experience in implementing and managing EMS license. Knowledge about Exchange, SharePoint and team Administration Azure AD experience Identify and Access management with Azure AD and other third party SSO. Intune administration for Windows and Linux with Blocker management Experience on AWS would be added.

We are looking for Server Admin with Exp. 5-7 years. Responsibilities Managing the daily activities of configuration, maintenance, patching, updating, and troubleshooting of the operational systems. Optimizing physical and virtual systems and resource utilization, while continuing to provide system capacity analysis and planning. Assists with development to include a viable quality assurance process for monitoring and managing the computing environment throughout the life cycle. Plan and execute the installation and configuration of Windows/Linux. Plan and execute patches and troubleshooting problems. Experience required : 5 7 years Number of posts : 2 Required Skills and Experience Configure windows 2008/2012 R2. /Linux. Deep understanding of File/Folder Replication and windows domain knowledge. Install, configure and manage MS products such as MS SQL, IIS and more. DNS, DHCP, Group Policy Administration. Restoration of VMs and physical servers Reports to IT Sr. staff and management. Zoning on switch Experience with ticketing system and opening/closing/transferring problem tickets Basic network administration experience Strong knowledge of writing PowerShell and Shell scripts. Exposure to Cassandra/Kafka/Druid will be plus. Qualification : Bachelor/Master Degree

Position Title: Technical Support Engineer / Sr. Technical Support Engineer Location: Noida Position Type: Full-Time Experience: 0 3 Years About DPD Technologies QueueBuster QueueBuster , a flagship product of DPD Technologies, is India s fastest-growing Mobile POS solution powering over 75,000+ merchants across industries like retail, restaurants, FMCG, electronics, and more. Our all-in-one POS platform simplifies business operations with features like Billing, Inventory, Khata (Digital Ledger), CRM, Loyalty Programs, and eStore integration. At DPD Technologies, we foster a culture of collaboration, creativity, and continuous learning, enabling teams to thrive and innovate in a fast-paced environment. Role Overview We are seeking a Technical Support Engineer / Sr. Technical Support Engineer who will be the first line of defense for resolving customer issues. You will work closely with our customers to understand their problems, troubleshoot software or hardware issues, and provide quick, effective resolutions. Your role is critical in ensuring a positive customer experience and maintaining high customer satisfaction. Key Responsibilities Respond promptly to merchant queries through email, phone, or Google Meet. Diagnose and troubleshoot POS software or hardware issues. Conduct online meetings with customers for issue resolution and product walkthroughs. Assist with merchant onboarding, including installation, configuration, and product training. Provide real-time support during and after deployment of POS solutions. Document technical issues and resolutions for future reference. Collaborate with internal teams (product, engineering, QA) to resolve complex issues. Be available for 24x7 support rotations (shifts/weekend coverage as required). Visit client locations for troubleshooting and escalated support (when necessary). Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field. 0 3 years of experience in Technical/Application Support or a related customer-facing technical role. Strong problem-solving skills with the ability to troubleshoot complex software/application issues. Excellent written and verbal communication skills. Strong interpersonal skills with a customer-centric mindset. Ability to manage multiple tasks and work independently in a fast-paced environment. Willingness to travel for on-site support, when required. Preferred Qualifications Prior experience supporting POS software or retail tech products. Familiarity with mobile apps, Android-based systems, or cloud-based applications. Knowledge of ticketing tools and support documentation systems. A collaborative, growth-driven work environment. Exposure to cutting-edge retail tech. Opportunities to interact with diverse businesses and industries. Flexible and empowering company culture. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Job Title: Administration Executive Location: Noida Experience Required: 2 to 7 years Employment Type: Full-Time Interview Process Round 1: HR Interview Round 2: Final Interview with Operations Team About the Role We are seeking a self-motivated, proactive, and analytical Administration Executive with a Lead by Example attitude to join our team. The ideal candidate will have solid experience in office administration, event management, procurement, and operational functions, demonstrating punctuality, honesty, and flexibility in a dynamic work environment. Key Responsibilities Exhibit a high level of subordination, punctuality, and honesty in day-to-day operations. Manage event coordination, procurement, purchase processes, and related operational activities. Collaborate with multiple departments to provide seamless administrative support. Maintain store, security, housekeeping, and asset management. Handle vendor and client interactions professionally when required. Prepare and maintain MIS and various reports on a daily, weekly, and monthly basis. Liaise effectively with internal departments, vendors, and other stakeholders. Use office management systems, ERP software, and MS Office to optimize administrative functions. Support the development, performance, and maintenance of the administration team. Preferred Candidate Profile ✅ Experience Proven experience as an office administrator, office assistant, or in a relevant administrative role. ✅ Skills & Competencies Strong organizational and leadership skills. Excellent verbal and written communication skills. Proficiency in MS Office and ERP or other office management software. Familiarity with office management procedures and basic accounting principles. Ability to multitask, prioritize work, and adapt to a dynamic environment. ✅ Education High school diploma mandatory. Bachelor s degree in Office Administration, Business Administration, or related field preferred. Qualifications in secretarial studies will be an added advantage. Work in a supportive and fast-paced environment. Opportunity to develop professionally within a growing organization. Competitive salary and benefits package. Qualification : Bachelors degree in Office Administration, Business Administration, or related field preferred.

Job Title: Senior Cloud Engineer (Azure) Location: Noida, India (Work from Office) Employment Type: Full-Time Industry: Cloud Computing | DevOps | SaaS | Enterprise Tech About the Role We are looking for a Senior Cloud Engineer with hands-on expertise in Microsoft Azure to design, implement, and manage secure, scalable, and high-performing cloud infrastructure. You'll play a pivotal role in enabling cloud-native operations, optimizing costs, ensuring 24/7 availability, and driving automation across the cloud environment. This is an exciting opportunity for someone who thrives in a fast-paced, tech-first culture and is passionate about solving complex infrastructure challenges with automation, performance tuning, and cutting-edge DevOps practices. Key Responsibilities Design, build, and manage robust Azure cloud infrastructure for enterprise-grade applications. Implement and maintain CI/CD pipelines using Jenkins, Git, and other DevOps tools to support seamless software delivery. Ensure high availability, performance, and cost optimization of all Azure services and environments. Automate cloud provisioning and configuration using Terraform, ARM templates, Ansible, Azure CLI, and PowerShell. Troubleshoot system and network issues; conduct root cause analysis and apply long-term fixes. Set up monitoring and alerting systems using Azure Monitor, Nagios, and Graylog to maintain SLA uptime. Collaborate with engineering and product teams to ensure cloud architecture aligns with app design. Ensure compliance with cloud security policies, data governance standards, and disaster recovery protocols. Support containerization efforts using Docker and assist in Kubernetes environment setup (if applicable). Participate in rotational shifts to support a 12x7 production environment. Requirements Must-Have Skills 4 7 years of experience in Azure Cloud Engineering or related infrastructure roles. Deep understanding of Azure services (Compute, Storage, Networking, Security, RBAC). Strong scripting/automation skills in PowerShell, Bash, and Azure CLI. Experience with Terraform, ARM Templates, Ansible, or other IaC tools. Proficiency in CI/CD setup using Jenkins or similar. Familiarity with Linux environments, shell scripting, cron jobs, and server administration. Working knowledge of networking protocols and tools like Wireshark. Strong debugging and troubleshooting skills across OS, network, and app layers. Exposure to security tools such as HashiCorp Vault. Excellent communication and collaboration abilities. Education Bachelor s degree in Computer Science, IT, or related technical field. Preferred Qualifications Microsoft Certified: Azure Administrator Associate, Azure DevOps Engineer, or similar. Experience with Docker and Kubernetes container orchestration. Exposure to multi-cloud environments (AWS or Google Cloud) is a plus. Python scripting for automation is a plus. Shift Details 12x7 Support Model: Open to rotational shifts. 5 working days/week, 9-hour shifts. Work at the forefront of AI and SaaS innovation. Fast-track your career in a cloud-native, DevOps-first organization. Highly collaborative and energetic tech culture. Competitive compensation and performance-linked benefits. Be a key part of building scalable infrastructure for next-gen AI products. Apply today and become a core part of our engineering team driving global impact! Qualification : Bachelors degree in Computer Science, IT, or related technical field.

AWS Engineer | Cloud Infrastructure | EC2 | Lambda | Auto Scaling | Terraform | Noida Location: Noida, Uttar Pradesh, India Position: AWS Engineer Experience: 2-4 years Department: Cloud Infrastructure / DevOps Job Description: We are looking for a highly skilled AWS Engineer to join our Cloud Infrastructure team in Noida. As an AWS Engineer, you will be responsible for managing and optimizing cloud infrastructure on Amazon Web Services (AWS), ensuring high availability, scalability, and security of the applications and services. Your role will involve working with various AWS services such as EC2, Lambda, S3, RDS, and more. You will also manage network connectivity, billing, and automation processes using Terraform and CloudFormation. Key Responsibilities: AWS Infrastructure Management: Manage and optimize AWS services, including EC2, RDS, Lambda, EKS, Elastic Load Balancing (ELB), Auto Scaling, Elastic IP, VPC, S3, Route 53, CloudWatch, CloudTrail, IAM, Redshift Spectrum, QuickSight, ElasticCache, and more. Network Connectivity & Troubleshooting: Resolve AWS network connectivity issues and ensure the seamless operation of cloud services. AWS Scripting & Billing: Use AWS scripting to automate tasks, manage AWS billing, and optimize resource utilization. Automation with Terraform & CloudFormation: Implement infrastructure as code using Terraform and AWS CloudFormation to provision and manage AWS resources efficiently. Windows Server & Active Directory: Troubleshoot and manage Windows Server environments, including OS-level issues and Active Directory administration. 24/7 Support Environment: Be part of a 24/7 support team, ensuring timely resolution of issues and maintaining the performance and availability of cloud infrastructure. Required Skills and Experience: 2-4 years of experience in managing AWS infrastructure, with hands-on experience in services like EC2, Lambda, Auto Scaling, RDS, and VPC. Strong understanding of AWS networking components such as Elastic Load Balancing, Route 53, Direct Connect, CloudFront, and Security Groups. Proficient in using AWS scripting, Terraform, and CloudFormation to automate and manage cloud infrastructure. Experience in troubleshooting Windows Server issues and working with Active Directory. Willingness to work in a 24/7 support environment and handle emergency situations as required. Strong communication skills for effective collaboration with the team and stakeholders. Must reside in Uttar Pradesh (U.P.) or be willing to relocate to Noida. Preferred Skills: Experience with AWS billing management and cost optimization. Familiarity with ElasticCache, CloudWatch, and CloudTrail for monitoring and logging. Experience with OpenSearch, Redshift Spectrum, and QuickSight for data analytics and visualization.

DevOps Engineer (Internal) Noida 3+ Years Experience Full-Time Location: Noida Experience Required: 3+ years Job Type: Full-Time Open Positions: 1 Job Overview: We are looking for a talented and self-driven DevOps Engineer to join our internal team. As a DevOps Engineer, you will be responsible for designing, implementing, and maintaining scalable and secure cloud infrastructure solutions, deploying containerized applications, and building CI/CD pipelines. If you're passionate about automation, cloud technologies, and ensuring high availability in production environments, we'd love to have you on board. Key Responsibilities: Infrastructure Design & Implementation: Design and implement highly available, secure infrastructure solutions on AWS. Kubernetes Management: Deploy and manage Kubernetes clusters (EKS, K3s, or vanilla K8s) in production environments. Infrastructure as Code (IaC): Create and manage infrastructure using Terraform or AWS CloudFormation. Containerization: Build, manage, and deploy containerized applications using Docker and Helm. CI/CD Pipeline Development: Develop and maintain CI/CD pipelines with tools like GitHub Actions, GitLab CI/CD, or Jenkins. Monitoring & Performance: Monitor system performance and availability using Prometheus, Grafana, AWS CloudWatch, or Datadog. Automation & Scripting: Automate operational tasks and streamline infrastructure processes using scripting languages like Bash or Python. Cloud Infrastructure Security & Performance: Ensure security, reliability, and performance of cloud-native environments. Required Skills and Qualifications: Certifications: AWS Certified Solutions Architect Associate Certified Kubernetes Administrator (CKA) Cloud & Infrastructure: Hands-on experience with AWS services. Strong knowledge of Kubernetes (EKS, K3s, or vanilla K8s). Proficiency in Infrastructure as Code (Terraform or CloudFormation). Containerization & Orchestration: Experience with Docker, Helm, and Kubernetes controllers. Monitoring & Logging: Familiarity with Prometheus, Grafana, AWS CloudWatch, or Datadog. CI/CD & Automation: Proficiency in CI/CD tools like GitHub Actions, GitLab CI/CD, or Jenkins. Strong scripting skills in Bash or Python. System Administration: Good understanding of Linux administration and networking concepts.

Join the Print & Scan Team at Adobe: Shape the Future of Digital Experiences At Adobe, we re passionate about changing the world through digital experiences. We empower creators from emerging artists to global brands with everything they need to design, deliver, and experience exceptional digital content. We're committed to fostering an inclusive environment, where ideas can come from anywhere and everyone has the opportunity to contribute. If you're ready to work in a fast-paced, innovative environment and help shape the future of printing and scanning technologies, then Print & Scan is the place for you. What You ll Be Doing: As part of the Print & Scan Group, you will have the freedom to explore, design, and develop industry-leading technologies for the printing and scanning world. Your work will span multiple platforms, including Windows, UNIX, and Embedded Systems ensuring that our cutting-edge technologies power the printing ecosystem across the globe. Design & Development: You ll be contributing to major software releases, from the ground up, with a focus on Print technologies (Postscript, PDF, Graphics, Color, Fonts) and Scan technologies (OCR, Compression, Digital Security, etc.). Cross-Platform Expertise: You'll work with various platforms like Intel, ARM, MIPS, PPC, VxWorks, and NetBSD, addressing broad architecture, design, and performance challenges. Mentorship & Leadership: Guide and mentor junior engineers, sharing your knowledge and expertise to inspire and lead the next generation of engineers. Collaborative Innovation: Collaborate with Product Marketing and other teams to evaluate new features and find ways to continually enhance the product suite. Strategic Influence: Provide strategic direction in evaluating new technologies, contributing significantly to the development of future products and technologies. Who You Are: You hold a B.Tech/M.Tech in Computer Science & Engineering from a leading institution. You have 3.5 to 6.5 years of hands-on experience in design and development in C/C++, with a strong understanding of data structures, algorithms, and object-oriented design. You are a platform expert with experience working on Windows and Macintosh, and an in-depth understanding of cross-platform issues. You have strong architecture and design skills and a deep understanding of product life cycles and performance optimization. You're a self-starter, always looking for ways to drive innovation, and you thrive in fast-paced, global environments. Bonus points if you have experience working with printing technologies or embedded systems. At Adobe, we believe in giving our team members the autonomy to grow and make an impact. Our unique Check-In approach fosters a culture of ongoing feedback, ensuring that everyone has the support they need to thrive. We also offer a wide range of benefits designed to support your well-being and career development, making Adobe not just a workplace, but a community where you can truly grow. If you're passionate about innovation, solving complex problems, and making a meaningful impact on the world of digital experiences, Adobe is the place for you. Apply Now to become part of our Print & Scan Group and help us shape the future of printing and scanning technologies! At Adobe, we are committed to creating an inclusive environment that reflects the diversity of the world around us. We do not discriminate on the basis of race, gender, sexual orientation, disability, religion, or any other protected characteristic. Join us today and be part of an exciting journey toward shaping the future! Qualification : B.Tech / M.Tech in Computer Science & Engineering from an outstanding institute.

Join Adobe s Genuine Engineering Team as a Full Stack Developer! At Adobe, we re transforming the digital experience and empowering everyone from emerging artists to global brands to create and deliver exceptional content across every screen. We believe in the power of technology to unlock creativity, and we re on a mission to find the best talent to help us build the next generation of digital solutions. As part of our Genuine Engineering team, you ll play a critical role in safeguarding Adobe s intellectual property, strengthening product security, and combating piracy and fraud. You ll contribute to developing frontend C++ libraries for Adobe desktop products on Windows and macOS, while building robust backend services with Java, Spring, AWS, and Databricks. Your expertise will directly influence the security of Adobe s products, and your work will have a meaningful impact across the globe. What You ll Do: Frontend Development (C++): Develop and enhance features for the GoCart or product hardening libraries used in Adobe desktop applications. Ensure flawless integration of C++ libraries across Windows and macOS platforms. Optimize code for performance, memory usage, and stability while resolving technical challenges quickly and effectively. Backend Development (Java, Spring, AWS, Databricks): Build and optimize microservices using Java and Spring Boot to enhance backend systems. Develop cloud-based solutions with AWS services and create ETL pipelines in Databricks. Focus on improving the security, performance, and scalability of backend services. General Responsibilities: Take full ownership of your features, from design to deployment, ensuring they meet business needs and technical excellence. Work collaboratively with cross-functional teams to deliver innovative, impactful solutions. Continuously identify opportunities for improvement, and implement innovations to close system gaps. Contribute to Agile practices, including code reviews and following best practices. What You Need to Succeed: Educational Qualifications: Bachelor s or Master s degree in Computer Science, Software Engineering, or a related field (or equivalent experience). Professional Experience: 4+ years of hands-on experience in full-stack development. Technical Expertise: Frontend (C++): Proficiency in modern C++ (C++11/14/17/20) and solid understanding of object-oriented programming. Experience with cross-platform development on Windows and macOS. Ability to debug, profile, and optimize native code for performance. Backend (Java, Spring, AWS, Databricks): Expertise in Java and Spring Boot for building scalable microservices. Hands-on experience with AWS technologies such as S3, Lambda, DynamoDB, ECS, and more. Experience working with Databricks, Spark, and ETL data pipelines. Strong knowledge of SQL and NoSQL databases. General Skills: A strong understanding of computer science fundamentals, system design, and performance optimization. Demonstrated ability to analyze complex technical challenges and find effective solutions. Excellent written and verbal communication skills, with the ability to work both independently and collaboratively. Familiarity with Agile development methodologies and practices. By joining Adobe s Genuine Engineering team, you ll work on high-impact projects that directly affect Adobe s business and customers worldwide. Your contributions will help secure and protect Adobe s products, ensuring that we continue to provide cutting-edge, safe, and secure solutions to users globally. If you re passionate about working with C++ and Java technologies in a dynamic, high-impact environment, we d love to hear from you! Qualification : Bachelors or Masters degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience.

IT Security Manager General Purpose: Security leader with a background in AWS and cloud Security. A successful candidate will have excellent written and verbal skills, be organized, and have expert level skills in the field of IT and Cloud Security. You will help define and enforce our security policies and procedures. You must have demonstrable experience and skills in Cloud based security and have managed and built successful security operations in the past. You must be capable of leading from the front lines, this position requires both hands on technical experience as well as management skills. Reporting to the Director of Information Technology, you will be responsible for architecting and implementing our IT Security policies. Job Status: Full Time Essential Duties & Responsibilities: Provide leadership and technology vision to the IT Security team Perform internal Security Audits Participate in external Security Audits Document, implement and monitor adherence to IT security standards Assess and improve security metrics Work on improving security tools and operations Monitor and manage IDS, vulnerability scanning & assessments Work as DPO (Data Privacy Officer) for the company Create awareness in the company on Security, Privacy and compliance requirements Ensure security and privacy training for staff involved in data processing Conducting security and privacy audits to ensure compliance and address potential issues proactively Serving as the point of contact between the company and clients for privacy controls Log aggregation and analysis Manage Anti-Virus Address security and data breach related issues and incidents Minimum Requirements: CISSP, Security+ or equivalent certification 10+ years of Cyber Security experience 5+ years of IT management experience 5+ years of AWS experience 3+ years of experience with Identity & Access Management tools 10+ years of Linux & Windows Security administration Experience with managing Cloud and Container Security Experience with Network and Application penetration testing Experience with Vulnerability scanners, IDS and IPS deployment and monitoring Experience with SIEM tools Experience in developing, documenting and implementing security standards Experience with Security Automation and Orchestration tools Experience with Incident Response & Management, Vulnerability Management, Patch Management Experience managing security operations and teams Ensure Customer Satisfaction Ensure success and be accountable for individual product/project Accountable for Quality of the product/project and deliverables Drive Continual improvement programs to bring organization efficiencies process, tools, skills etc. Represent as appropriate in Inspections and Audits (External and Internal) and drive action plans to closure Ensure deep dive conduct of RCAs and ensure CAPAs to closure Ensure a metrics driven organization Additional Qualifications: Experience with Datadog or equivalent monitoring tools (Logz.io, Splunk, Nagios, SumLogic) Experience with practices such as Change Management and Configuration Management Experience with Infrastructure as Code and tools such as Chef, Ansible, Puppet Experience hardening Operating Systems and Applications (Centos, RHEL, Ubuntu, Windows) Endpoint security management Experience working in GxP environments Experience with practices such as Change Management and Configuration Management

Job Title: AS400 (iSeries) Administrator Job Summary We are looking for an AS400 (iSeries) Administrator to provide L3 support, incident management, and service improvements while ensuring adherence to quality standards, regulatory requirements, and company policies. The role requires working in US time zones, and candidates may be offshore-based or located in Mexico. Key Responsibilities System Administration & Support: Independently resolve tickets and ensure adherence to SLA requirements (volume & time). Provide L3 level support and manage incident & problem resolution. Ensure First Call Resolution (FCR) and minimize rejected resolutions or reopened cases. Service Management & Continuous Improvement: Contribute to Service Improvement Plans and Knowledge Base Management. Participate in proposal creation to drive service enhancements. Support on-call escalations and ensure high customer satisfaction (CSAT). Training & Hiring Contributions: Train new hires and mentor junior analysts. Conduct interviews and participate in hiring drives. Required Skills & Experience Technical Skills: Expertise in AS400 (iSeries) administration. Strong understanding of incident & problem management. Soft Skills: Ability to work independently and resolve escalations efficiently. Strong customer focus with experience in client engagement & CSAT improvement. Excellent communication and mentoring skills.

Job Summary: As a Cloud Architect, you will be responsible for designing, architecting, and implementing solutions using Microsoft Azure services combined with various open-source and enterprise management solutions (such as Backup, Monitoring, Automation, etc.). You will collaborate with clients to define the technical architecture for Public Cloud Platforms (isolated public or hybrid). Additionally, you will support the implementation and consulting efforts for Enterprise Application Infrastructure and performance/availability life cycles. Key Responsibilities: Architecture and Design: Architect and design comprehensive cloud solutions using Microsoft Azure and integrate open-source/enterprise management tools to meet client requirements. Work with clients to define the technical architecture for public cloud platforms, including public isolated or hybrid cloud environments. Cloud Platform Management Solutions: Implement management solutions to support the Public Cloud Platform. Leverage your expertise in system integration, automation, and custom scripting technologies to optimize cloud performance. Scripting and Automation: Utilize scripting technologies (PowerShell, Perl, Shell, VB Scripting, Batch) for automation tasks, system integration, and cloud service orchestration. Server Builds and Maintenance: Oversee the build and configuration of both Windows and Linux servers for cloud solutions. Work on performance and availability lifecycle management of enterprise applications and infrastructure. Networking and Infrastructure: Ensure a strong understanding of cloud networking, virtualization technologies like VMware, and server hardware such as UCS, SUN, DELL, and HP. Integrate and optimize services for infrastructure management and remote management. Security and Compliance: Manage security-related concerns, including load balancers, security certificates, IIS, MS Clustering, and patch management (WSUS). Incident and Ticket Management: Provide support for on-call escalations, performing root cause analysis to resolve issues effectively and within SLA. Ensure timely resolution of tickets, adhering to agreed SLA for ticket volume and response time. Knowledge Base and Training: Maintain and update knowledge base articles, participate in team training, and mentor junior analysts and freshers. Client Relationship Management: Ensure a positive customer experience, aiming for First Call Resolution (FCR) and minimal case reopenings or rejected resolutions. Contribute to customer satisfaction (CSAT) by providing excellent support and resolving issues quickly. Skills and Experience Required: Public Cloud Knowledge: Extensive experience with Public Cloud Platforms (especially MS Azure). MS Azure Expertise: In-depth knowledge of MS Azure services and capabilities. Scripting Skills: Strong proficiency in PowerShell, Perl, Shell, VB Scripting, Batch, and other scripting technologies for automation and system integration. Windows/Linux Server Builds: Solid experience in building and maintaining both Windows and Linux servers in cloud environments. Cloud Networking & VMware: Strong understanding of cloud networking principles and VMware infrastructure (at least version 5.5). Infrastructure Management: Familiarity with UCS infrastructure, hardware from SUN, DELL, HP, and MS clustering. Security & Certificates: Knowledge of load balancing, security certificates, IIS configuration, and patch management (WSUS). ITIL Process: Knowledge of ITIL processes, including ticketing, problem management, change management, and emergency change processes. Client-Facing Experience: Proven ability to work with clients to gather requirements and define solutions, ensuring customer satisfaction and minimal case reopenings. Qualification : Bachelor of Technology