Windows Support Jobs in Mumbai

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Biomedical Engineer - Field Operations Location: Mumbai Department: Operations Customer Success (Field) Employment Type: Full-Time About Dozee Dozee Health AI is India s leading provider of AI-powered, contactless Remote Patient Monitoring (RPM) and Early Warning Systems (EWS). Our mission is to save lives by improving patient safety, enhancing outcomes, and reducing healthcare costs through innovative, AI-driven technologies. Trusted by hospitals in India, the USA, and Africa, Dozee is revolutionizing healthcare with cutting-edge solutions. Role Overview As a Biomedical Engineer in Field Operations, you will be the face of Dozee at partner hospitals. This role involves conducting product demonstrations, installing and troubleshooting Dozee devices, and training healthcare professionals on device usage. You will ensure that the deployment and functionality of our solutions meet the highest standards, contributing to better patient outcomes and enhanced operational efficiency. Key Responsibilities Product Demonstrations & Installations Conduct live demonstrations of Dozee s devices at hospitals, showcasing their features and benefits to healthcare professionals. Install Dozee devices, ensuring proper setup and smooth functionality. Provide troubleshooting and technical support during and after installations. Training & Support Train healthcare professionals (nurses, doctors) and patients on how to use Dozee devices and the patient monitoring dashboard. Provide ongoing technical support and assistance, ensuring the devices are used effectively. Gather feedback from end-users to identify opportunities for improvement. Site Assessments & Coordination Perform site assessments to understand hospital requirements and communicate device needs to the remote team. Coordinate with remote teams to relay updates and ensure timely resolution of issues during site visits. Relationship Building Build and maintain strong relationships with healthcare professionals to foster trust and collaboration. Ensure clear, consistent communication between Dozee and hospital staff. Requirements Education & Experience Graduation or Diploma in Science, ITI, or a related field. 0-2 years of field operations or field sales experience in the healthcare or hospital industry. Prior experience working with doctors/nurses is preferred. Skills Basic understanding of computer operations and familiarity with technical tools. Excellent communication skills, with fluency in local languages. Willingness to travel within the city and work in hospital wards. Open to working night shifts occasionally as required. Why Join Dozee Be part of an innovative, mission-driven company revolutionizing healthcare with AI. Opportunity to directly impact patient safety and operational efficiency at top hospitals. Work with a team that has already monitored 1M+ patients and saved over 10 million nursing hours. Qualification : Graduation or Diploma in Science, ITI, or a related field

Customer Success Manager L-1 Location: Mumbai Department: Marketing & Sales About the Role Eshopbox is looking for a dynamic and customer-focused Customer Success Manager L-1. At Eshopbox, our success is tied to our customers' success. We need a proactive leader who is passionate about driving customer adoption, satisfaction, and long-term relationships. You will guide customers to achieve their desired outcomes, ensuring retention and identifying opportunities for growth and renewal. Key Responsibilities Ensure smooth onboarding for new customers, helping them get started with the platform. Define and enhance customer journeys, ensuring a seamless and valuable experience. Collect and provide actionable feedback between departments (Sales, Support, Product) to enhance the customer experience. Advocate for and foster a company-wide culture centered around customer success. Showcase newly released features and help customers maximize the value of relevant functionalities. Conduct in-depth analysis of customer operations, offering tailored suggestions for e-commerce strategies. Identify upsell opportunities and ensure timely renewals by maintaining strong relationships. Lead monthly business reviews with customers to track progress and address concerns. Handle customer escalations with urgency and resource mobilization for quick resolution. What You ll Need 3-5 years in a Customer Success role within B2B e-commerce or SaaS industries (preferred). Experience working with C-level executives and understanding their business needs. Strong ability to understand business challenges and effectively communicate solutions. Knowledge of calculating Net Churn and Logo Churn and taking proactive actions. Process-oriented with strong analytical skills to drive improvements. Experience in client onboarding and customer success in a fast-paced environment. Exposure to the e-commerce or internet sector is a plus. Excellent verbal and written communication skills.

Senior Systems Engineer Pre-Sales Location: Mumbai Job Category: Systems Engineering Job Schedule: Full-Time Company Overview Join Fortinet, a global cybersecurity leader with over two decades of innovation. We are looking for a dynamic Senior Systems Engineer to act as the key technical partner to sales representatives in West India, supporting enterprise accounts across the full sales lifecycle. Key Responsibilities Pre-Sales Leadership: Qualify sales leads, lead pre-bid meetings, and respond to RFPs with technical solution proposals. Demonstration & POCs: Serve as the primary technical resource during sales calls and deliver Proof-of-Concepts (POCs) to demonstrate Fortinet solutions. Post-Sales Oversight: Act as the technical point of contact for assigned accounts, collaborating with SMEs and engineering to resolve complex issues. Channel & Partner Enablement: Train channel partners on Fortinet solutions and competitive differentiation while providing technical oversight. Consulting & Advisory: Develop complex system designs and presentations; contribute to case studies and white papers. Required Skills & Experience Security Expertise: Deep knowledge of SD-WAN, NG Firewall, SASE, WAF, ZTNA, and EDR/XDR. Operations Solutions: Experience with NOC/SOC solutions such as SIEM and SOAR. Cloud & Mobile: Familiarity with public/private cloud security and mobile core solutions (GiFW, CGN, SecGW). Hands-on Ability: Proven experience designing and implementing POCs using Fortinet products or competitive solutions. Communication: Strong consultative and presentation skills with a willingness to travel across India (~25%).

Analyst Energy Deals Desk Location: Mumbai Employment Type: Full-time Role Summary The Analyst Energy Deals Desk is responsible for monitoring, reporting, and analyzing trading positions, P&L, and volumetric exposures for physical and derivative energy markets. This role ensures accurate trade economics, supports hedging decisions, and provides high-level commentary for management and trading teams. Key Responsibilities Position & P&L Reporting: Produce daily trading positions, management P&L, and volumetric exposure reports. Trade Lifecycle Management: Enter inception P&L for new strategies and maintain economics throughout the lifecycle; validate and justify strategy economics independently. Market Valuation: Apply daily forward curves for physical and derivative markets and explain their impact on trading P&L. Management Commentary: Prepare daily reports for the Board of Directors and traders, explaining P&L fluctuations due to market shifts or trade estimates. Exposure Analysis: Analyze Mark-to-Market (M2M) P&L and ensure all market price risks are captured and hedged appropriately. Data Integrity: Maintain full responsibility for the integrity of trading system data used in all reporting and analysis. Strategy Support: Assess implications of future physical deliveries and create ad-hoc reports to support hedging strategies. Knowledge, Skills & Abilities Education: MBA in Finance; an Engineering degree is highly desirable. Experience: 1 5 years of relevant work experience, preferably in energy trading or risk management. Technical Skills: Strong analytical skills and high proficiency in MS Excel and multiple trading systems. Communication: Excellent English communication skills to deliver precise market commentary. Attributes: Ability to work meticulously under pressure in a fast-paced trading environment. Qualification : MBA in Finance an Engineering degree is highly desirable

Executive - Customer Support Experience: 0 - 2+ Years Education: Graduation Location: Mumbai About the Role We are seeking a motivated and customer-centric Executive - Customer Support to join our team. As a key member of the support function, you will be responsible for providing high-quality service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience throughout the customer journey. You will have the opportunity to deepen your knowledge of the Forex ecosystem and enhance your communication and problem-solving skills while working in a dynamic environment. Key Responsibilities Forex Product Knowledge: Develop a strong understanding of the Forex ecosystem, associated products, and the applicable guidelines set by RBI and FEMA. Customer Communication: Respond to customer inquiries via emails, support tickets, and inbound/outbound calls in a timely and professional manner. Issue Resolution: Address customer issues effectively, troubleshooting and resolving queries while escalating more complex concerns to senior team members when needed. Tracking & Follow-Up: Maintain detailed and up-to-date records of all customer interactions. Follow up on open queries to ensure resolution and customer satisfaction. Collaboration with Teams: Work closely with internal teams to ensure that customer concerns are addressed quickly and efficiently. Service Improvement: Continuously seek opportunities to improve customer service processes and contribute to the enhancement of service quality standards. Key Skills and Qualifications Essential Skills Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and internal teams. Problem-Solving Abilities: Ability to troubleshoot and resolve customer issues in a quick and efficient manner. Time Management: Ability to manage multiple tasks efficiently, prioritize workloads, and meet deadlines. Follow-Up & Tracking: Strong attention to detail with a focus on tracking interactions and ensuring timely follow-up. Knowledge & Attributes Understanding of Forex: A basic understanding of Forex products and services will be beneficial. Team Collaboration: Ability to work collaboratively with other team members and departments to resolve customer issues. Adaptability & Quick Learning: Willingness to adapt to new tools, processes, and customer service practices in a fast-paced environment. A dynamic work environment where you can grow and enhance your customer service skills. Exposure to the Forex ecosystem and financial services industry. A collaborative and supportive team culture. Competitive salary and benefits package. Qualification : Graduation

Executive Assistant Experience: 3+ Years Location: Mumbai About Us Global Pay is a rapidly growing Fin-Tech company that s reshaping the future of payments. We are seeking a proactive, detail-oriented, and highly organized Executive Assistant to provide exceptional support to our Chairman/CEO and Executive Team. This role is crucial to driving operational efficiency at the highest level, ensuring smooth day-to-day operations, and helping our leadership team focus on strategic priorities. Key Responsibilities Executive Support: Provide high-level administrative support to the CEO and executive leadership, managing multiple tasks with professionalism and discretion. Calendar & Meeting Management: Manage calendars, schedule meetings, and coordinate logistics across multiple time zones to ensure optimal time management for the leadership team. Document Preparation: Prepare and organize documents for meetings, including agendas, briefs, presentations, and meeting minutes, ensuring clarity and accuracy. Confidentiality & Discretion: Handle sensitive and confidential information with the utmost discretion and professionalism. Liaison Role: Act as a liaison between executives and internal/external stakeholders, ensuring effective communication and timely follow-ups. Travel Coordination: Coordinate travel arrangements, manage itineraries, and assist with expense reporting to ensure smooth and efficient travel for executives. Action Items & Deadlines: Track and follow up on key action items and deadlines, ensuring nothing falls through the cracks and everything stays on schedule. Project & Event Support: Provide support for special projects, team initiatives, and corporate events as needed, contributing to overall team success. Experience & Qualifications 3+ years of experience as an Executive Assistant or in a similar administrative role, with a preference for experience supporting senior leadership. Proven ability to handle multiple priorities in a fast-paced environment. Skills Core Competencies Organizational & Time Management: Exceptional organizational skills and the ability to manage time effectively across multiple tasks and priorities. Communication: Strong written and verbal communication skills, with the ability to interact confidently with senior executives and external stakeholders. Discretion & Integrity: High level of discretion when dealing with confidential information and a strong sense of integrity in all aspects of work. Technical & Personal Tech-Savvy: Proficiency with tools such as Google Workspace, Microsoft Office, Slack, Notion, Zoom, and other productivity tools to streamline tasks and workflows. Self-Starter: Ability to anticipate the needs of executives and work independently with minimal supervision. Personal Attributes Calm Under Pressure: Ability to maintain composure and focus under pressure, managing deadlines and competing priorities effectively. Proactive & Adaptable: A proactive mindset with the ability to adapt to evolving business needs and provide thoughtful solutions to challenges. Attention to Detail: Exceptional attention to detail and a commitment to delivering high-quality work in all tasks. Impactful Role: Work closely with visionary leadership and play a key role in the company s growth and success. Collaborative Culture: Be part of a dynamic, fast-paced environment with a culture of collaboration, respect, and continuous learning. Career Development: Opportunity to grow within a rapidly expanding Fin-Tech company and take on new challenges.

Operations Executive Experience: 0 - 3 Years Location: Mumbai About the Role We are seeking a motivated and detail-oriented Operations Executive to join our team in Mumbai. As part of the operations team, you will play a key role in supporting the foreign exchange (Forex) and remittance processes, ensuring compliance with policies, and providing efficient service to clients. This is an excellent opportunity to gain hands-on experience in a dynamic financial services environment. Key Responsibilities Forex & Remittance Operations: Ensure adherence to all policies and compliance requirements related to Foreign Exchange (Forex) and remittance business operations. Handle activities related to Forex buying and selling, as well as remittance processing. Bank Reconciliations & Query Handling: Manage bank reconciliations, address any queries related to Forex transactions, travel cards, and remittance services, and provide timely resolutions to customer inquiries. Branch Operations Support: Support day-to-day branch operations, ensuring that processes are followed as directed by senior associates, Branch Manager, or Operations Manager. Transaction Entry & Timeliness: Ensure timely entry of transactions into the ERP system and maintain turnaround times (TAT) in line with service expectations. Compliance & Audit: Address compliance and audit queries efficiently, ensuring all records and transactions are fully compliant with internal policies and regulatory guidelines. Customer Support: Provide high-quality support to clients, addressing their needs with a sense of urgency and ensuring smooth operational workflows. Qualifications Education & Experience Education: Bachelor s degree in Finance or a related field (any degree also considered). Skills Basic understanding of the Forex market and remittance operations. Strong Microsoft Excel skills for data management and reporting. Strong attention to detail and ability to handle complex queries. Excellent communication skills, both written and verbal. Ability to handle client queries and concerns with professionalism and a sense of urgency. Preferred Skills Experience dealing with exchange terminals is a plus. Personal Attributes Strong sense of ethics, integrity, tact, and diplomacy. Proactive and collaborative mindset with good coordination skills. A dynamic work environment with opportunities for professional growth and skill development. Exposure to the Forex and remittance industry, providing valuable experience in financial operations. A collaborative and supportive team culture. Qualification : Bachelors degree in Finance or a related field (any degree also considered)

Risk & Control Analyst Location: Mumbai Skill Category: IT / Technology Work Type: Full-Time Department Overview The GCIO function oversees group-wide technology, operations, and data management, supporting Nomura s business strategy and delivering consistent services based on common operating principles. Aligned to key businesses across the group, GCIO operates enterprise-wide functions in risk management, governance, controls, supply chain, and infrastructure. Within GCIO, the Chief Controls Office (CCO) strengthens and protects the organization by enhancing non-financial risk management frameworks. The CCO enables the business to accelerate strategic delivery while improving the ability to dynamically manage risks and demonstrate control effectiveness. The CCO is undergoing a multi-year global transformation, focusing on building the right skills, capabilities, and foundations within its global team. Role Overview We are seeking a Risk & Control Analyst to play a pivotal role in building out the GCIO CCO Governance and Management Information (MI) capability. Reporting to the Controls MI Lead, you will contribute to the design, implementation, and delivery of risk management MI and governance frameworks across the organization. This is a fast-paced, challenging role for a detail-oriented candidate capable of initiative and proactive problem-solving. You will support both strategic MI initiatives and business-as-usual risk reporting for key committees and decision-making forums. Key Responsibilities Support the design, build-out, and management of GCIO CCO Risk Management Governance and MI capability. Deliver and continuously improve business-as-usual MI outputs, including supporting the Group CIO Risk Management Committee and GCIO LT Controls meetings (agenda, process, and MI content). Assist in defining target end-states and transition plans for CCO Governance and MI, and oversee day-to-day execution. Support the design and standardization of the GCIO Control Book, ensuring streamlined and automated production for stakeholder needs. Capture MI requirements, design dashboards, and implement processes to turn designs into actionable outputs. Collaborate with key stakeholders across GCIO and 3LoD to maintain productive working relationships. Contribute to process improvement initiatives to enhance risk management and MI capabilities. Qualifications, Skills & Experience Understanding of control frameworks, risk management governance, and MI in a financial services context. Strong combination of governance, MI, and technical skills (e.g., IT, Information Security, Data Management). Experience with Power BI reporting and dashboard creation. Hands-on experience with Linux, Informatica, and MS SQL databases. ServiceNow Integrated Risk Management (IRM) experience is a plus. Strong analytical and problem-solving skills, adaptable and flexible across multiple CCO services. Experience in MI design, visualization, production processes, and data requirements. Outcome-focused, with ownership and accountability for delivering high-quality outputs on time. Effective communication skills and strong attention to detail. Ability to contribute to continuous improvement initiatives and support strategic direction. You will be part of a global, high-performing team shaping the future of risk management and controls at Nomura. This is a unique opportunity to drive strategic initiatives, deliver impactful MI, and contribute to strengthening organizational controls in a dynamic financial services environment.

Job Title: Junior Data Center Engineer Location: Mumbai Experience: 1-5 Years Job Summary: We are looking for two enthusiastic and technically adept Junior Data Center Engineers to support the day-to-day operations at our Mumbai data center. Under the guidance of a Senior System Administrator, the ideal candidates will assist in hardware installations, monitoring, troubleshooting, and maintaining both physical and virtual infrastructure. Key Responsibilities: Hardware Installation & Maintenance: Assist in the installation and maintenance of servers, network devices, and racks. Environment Monitoring: Monitor key data center environmental factors such as temperature, humidity, and power to ensure optimal conditions. Troubleshooting: Perform basic troubleshooting of hardware and network issues, escalating more complex problems as needed. Remote Hands Support: Provide support for remote hands requests and coordinate with internal teams for resolutions. Inventory Management: Maintain accurate inventory of IT assets and ensure proper documentation for all equipment. Patching & Cabling: Assist in the patching, cabling, and labeling of equipment for organization and efficiency. Incident Handling: Follow SOPs for incident handling, escalation, and reporting to ensure smooth operations. Security & Compliance: Ensure compliance with physical security and access protocols for the data center. Scheduled Maintenance & Upgrades: Participate in scheduled maintenance and upgrades of data center infrastructure. Technical Skills: Operating Systems: Basic understanding of Windows and Linux operating systems. Networking: Familiarity with networking concepts such as IP, DNS, DHCP. Virtualization: Exposure to virtualization platforms like VMware and Nutanix (preferred). Data Center Operations: Knowledge of data center hardware components and operations. Monitoring & Ticketing Tools: Experience working with monitoring tools and ticketing systems. Hardware Handling: Comfort with hardware handling, cabling, and labeling. Soft Skills: Communication: Good communication and interpersonal skills to effectively collaborate with internal teams and vendors. Willingness to Learn: Eagerness to learn and adapt to new technologies in the data center environment. Attention to Detail: Strong attention to detail with a focus on documentation and operational accuracy. Adaptability: Ability to work in shifts and handle pressure in a fast-paced environment. Team Player: Proactive and collaborative attitude to contribute effectively to team success. Preferred Qualifications: Education: Diploma or Bachelor s degree in Computer Science, IT, or a related field. Certifications: Certifications such as CCNA, CompTIA A+, or equivalent (preferred but not required). Dynamic Environment: Be part of a fast-paced and innovative data center team, supporting critical infrastructure operations. Learning Opportunities: Gain hands-on experience in both physical and virtual environments with exposure to cutting-edge technologies. Growth Potential: Opportunity to expand your skill set and grow within a rapidly evolving field. Qualification : Diploma or Bachelors degree in Computer Science, IT, or a related field

IT Support Engineer / System Administrator Location: Mumbai Reporting To: Lead IT Infrastructure About the Role We re looking for a proactive and technically sound IT Support Engineer / System Administrator to join our growing IT team. In this role, you'll manage day-to-day IT operations, support internal users, and maintain the stability, performance, and security of our IT infrastructure across systems and networks. You ll be responsible for ensuring seamless technology operations across platforms Windows, macOS, network devices, cloud tools, and security systems. Key Responsibilities System & Device Management Install, configure, and maintain desktops, laptops, servers, and peripherals across Windows and macOS environments. Deploy and manage software, drivers, and operating system updates across all user systems. Maintain IT asset inventory and track hardware, accessories, and mobile devices using asset management tools or spreadsheets. User & Access Management Manage users, groups, and permissions via Active Directory and Microsoft 365 Admin Console. Support onboarding and offboarding processes in collaboration with HR and Operations ensure timely device provisioning and deactivation. Network & Security Operations Set up and manage firewalls, routers, switches, VPNs, and wireless access points to ensure secure and reliable connectivity. Configure and manage VPN access for remote employees and secure inter-office communication. Implement and monitor endpoint protection, antivirus, and malware defense tools. Perform regular system audits to ensure compliance, performance, and data protection. MDM & Remote Device Management Configure and manage MDM solutions like Microsoft Intune and Jamf to enforce security policies and manage devices remotely. IT Support & Troubleshooting Provide L1/L2 support for user issues related to hardware, software, email, VPN, printers, and connectivity. Use IT ticketing systems for issue tracking, prioritization, and resolution. Offer critical IT support during live events, production peaks, or project deliveries. Documentation & Compliance Create and maintain documentation: system configurations, procedures, issue logs, and troubleshooting guides. Support internal and external IT audits with system logs, reports, and policy documentation. Help define and enforce IT usage, security, and access policies. Skills & Qualifications Bachelor s degree in Computer Science, IT, or a related field. 4+ years of hands-on experience in IT support or system administration roles. Strong knowledge of Windows OS, macOS, and core networking principles. Experience with Active Directory, Microsoft 365, and cloud collaboration tools. Working knowledge of MDM platforms (Microsoft Intune, Jamf) and endpoint security tools. Familiarity with configuring firewalls, VPNs, and enterprise networking equipment. Strong problem-solving skills and a user-first mindset. Ability to work independently, prioritize issues, and support users both on-site and remotely. You ll be part of a dynamic team that values innovation, reliability, and continuous learning. This is a hands-on role with direct impact keeping our people connected, productive, and secure every day. Qualification : Bachelors degree in Computer Science, IT, or a related field

L3 Support / Software Engineer Location: Mumbai Main Responsibilities: Develop and implement fixes, test, deploy, support, maintain, and enhance applications. Coordinate with developers and business analysts to understand functionalities, resolve issues, and implement necessary changes. Troubleshoot and resolve complex problems and technical issues efficiently. Maintain and manage existing Level 3 support bases. Exhibit strong debugging skills to identify and fix issues promptly. Handle configuration management activities. Manage release and deployment tasks. Track defects and provide timely updates. Participate in planning and reporting activities. Qualifications & Work Experience: Bachelor s degree in Engineering (BE/B.Tech) or MCA. 2 to 4 years of relevant experience. Prior experience in the Insurance domain is mandatory. Technical Skills: Proficient in C#, ASP.NET, MVC 4/5. Strong knowledge of SQL and database concepts. Experience with Web Services: WCF, REST. Hands-on experience with Kendo UI controls, HTML, CSS, jQuery, and JavaScript. Familiarity with Entity Framework 6.0. Personal Skills: Strong teamwork and collaboration abilities. Proactive attitude with a willingness to take initiative. Effective communication skills. Supportive of team members and able to work in a fast-paced environment. Qualification : Bachelors degree in Engineering (BE/B.Tech) or MCA

Job Title: Assistant Manager / Deputy Manager IT Security Location: Mumbai Education: Graduate / Post-Graduate Experience: 4 10 years in IT & IT Security (minimum 2 years in a relevant security role) Role Overview We are seeking a driven and technically skilled Assistant Manager / Deputy Manager IT Security to join our cybersecurity team in Mumbai. This role focuses on Vulnerability Management, Penetration Testing, and Security Assessments across infrastructure and applications. You ll play a key role in identifying security risks, conducting security testing, and ensuring the overall resilience of our systems against evolving cyber threats. Key Responsibilities Perform Vulnerability Assessments and Penetration Testing (VAPT) on network infrastructure, web and mobile applications, and thick-client applications. Conduct configuration reviews for operating systems (Linux, UNIX, Windows) and databases, as well as security devices such as firewalls, routers, and switches. Perform manual and automated web application testing. Conduct source code reviews using both automated tools and manual techniques. Prepare comprehensive technical reports, including risk ratings and mitigation strategies. Ensure timely delivery of status updates, findings, and final reports to stakeholders. Collaborate with development and production teams for false-positive elimination. Stay updated with the latest threats, vulnerabilities, attack vectors, and exploits. Create and share threat intelligence reports on emerging security threats. Conduct cyberattack simulations and Red Team exercises to assess organizational preparedness. Support the design and evaluation of security architectures for infrastructure and applications. Required Skills & Experience Technical Experience (minimum 2 years in the below areas): Vulnerability Assessment and Penetration Testing (VAPT) Application Security Testing (Web, Mobile, APIs, Thick Clients) Patch Management and System Hardening Network Security Architecture Review Cybersecurity assessments and Red Teaming Security architecture design and review Hands-on experience with security tools such as: Nessus, Acunetix, IBM AppScan, nmap, Burp Suite, etc. Strong knowledge of Linux / UNIX systems (e.g., IBM AIX, Sun Solaris, HP UX) Familiarity with Active Directory and identity/access management Solid understanding of security frameworks and compliance requirements Experience preparing professional-grade PowerPoint presentations for technical/non-technical stakeholders Core Competencies Analytical Thinking: Ability to break down complex issues into actionable insights. Problem Solving: Strong troubleshooting skills in a dynamic IT security environment. Communication: Excellent written and verbal skills; capable of conveying complex security topics to different audiences. Collaboration: Proven ability to work across departments to deliver cohesive security solutions. Attention to Detail: High standard of accuracy in testing, documentation, and reporting. Work on cutting-edge security assessments across diverse platforms. Collaborate with a highly skilled team of cybersecurity professionals. Engage in Red Team operations and real-world attack simulations. Stay ahead with continuous learning in the ever-evolving threat landscape. Be a key player in strengthening the organization's overall security posture. Qualification : Graduate / Post-Graduate

Engineer Information Technology (AIOps & Automation Engineer) Location: Mumbai Experience: 1 3 Years Company: Tata Communications Employment Type: Full-Time About Tata Communications Tata Communications is at the forefront of reimagining global connectivity through cutting-edge innovation. Our services power Cloud, IoT, AI, Collaboration, Security, and Network Solutions that redefine the digital experiences of businesses across industries. With a global footprint and a focus on driving intelligent transformation, we are building the New World of Communications. Job Profile: AIOps & Automation Engineer As an AIOps & Automation Engineer, you will play a critical role in transforming IT operations through automation, infrastructure scripting, and deployment of AI/ML-powered solutions. This is an individual contributor position with scope to lead small-scale operational projects and optimize system performance across platforms. Key Responsibilities Design, build, and manage infrastructure automation using Python, PowerShell, Bash, and Ansible. Deploy and maintain AIOps tools and platforms for proactive incident management and operational efficiency. Develop and manage CI/CD pipelines, supporting continuous integration and deployment. Implement and manage monitoring systems, such as Zabbix and other NMS tools. Maintain detailed infrastructure documentation including LLD/HLD. Assist in the design, security, and handover of infrastructure to operations teams. Independently resolve complex IT issues and contribute to operational improvements. Stay current with advancements in AI/ML, automation, and orchestration technologies. Technical Skill Requirements Proficiency in Python, PowerShell, and Bash scripting. Experience with Ansible, AWX, or similar automation tools. Familiarity with Zabbix or other network monitoring systems. Understanding of AI/ML concepts and practical exposure to related tools. Working knowledge of AIOps platforms and deployment practices. Hands-on with Linux, Windows Server, and basic Kubernetes. Experience in designing, documenting, and implementing IT infrastructure. Familiarity with CI/CD tools and pipeline methodologies. Certifications in relevant technologies are an added advantage. Qualifications B.Tech / B.E. or equivalent degree in Computer Science, IT, or a related field. 1 3 years of experience in IT Operations, with exposure to automation and AIOps. Strong analytical and problem-solving skills. Excellent documentation and communication abilities. What You ll Bring Passion for automation and digital transformation in IT infrastructure. Ability to independently manage tasks, take initiative, and troubleshoot complex issues. Flexibility to adapt and contribute in a fast-paced, evolving technical environment. A collaborative mindset with a focus on delivering reliable, scalable solutions. Be part of a future-forward tech ecosystem in one of India s most respected technology organizations. Work on next-generation automation and AIOps platforms shaping global IT operations. Collaborate with industry leaders and expand your skills in a learning-driven environment. Qualification : B.Tech / B.E. or equivalent degree in Computer Science, IT, or a related field

IT Admin Trainee Location: Mumbai Experience: 0 1 year Functional Area: Software Development Eligibility Criteria We are looking for fresh IT graduates from any discipline who demonstrate excellent communication skills, strong academic performance, and solid logical thinking abilities. Key Responsibilities Provide first-level support for hardware issues related to desktops, laptops, printers, and peripherals. Assist with installation, configuration, and troubleshooting of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and other software. Support device setup, software installations, and resolve network connectivity issues. Maintain and update IT asset inventory and documentation. Assist with onboarding and offboarding processes, including device setup and account creation. Escalate unresolved technical issues to senior IT staff or external vendors. Primary Skills Basic understanding of computer hardware and peripheral devices. Familiarity with Microsoft 365 applications and cloud services. Knowledge of Windows OS and basic troubleshooting techniques. Strong communication and interpersonal skills. Ability to work independently and collaboratively in a team environment. Enthusiasm to learn new technologies and take initiative. Secondary Skills Performance-driven attitude. Innovative mindset. Strong attention to detail. This is a great opportunity to start your IT career and grow in a fast-paced, technology-driven environment.

Job Title: Software Developer Location: Mumbai Role Overview: We re looking for a passionate Software Developer to join our team and contribute to the creation and enhancement of innovative gaming and mobile applications. If you love coding, solving puzzles, and bringing creative ideas to life, this is the perfect role for you. Key Responsibilities: Develop new game code and prototype exciting gameplay concepts. Collaborate with the team to brainstorm and refine innovative game ideas. Identify, troubleshoot, and fix bugs in our mobile applications. Test apps across iOS and Android devices to ensure smooth functionality. Write clean, efficient code for new features, apps, and products. What We re Looking For: A curious mind who enjoys experimenting and trying new approaches. Strong logical thinking and problem-solving skills. Resilience and patience when facing challenges and bugs. A proactive learner who is eager to acquire new skills independently. A team player who enjoys collaborating to find creative solutions. Focused, dedicated, and detail-oriented work ethic. An innovative thinker capable of thinking outside the box. What You ll Learn: The full app development lifecycle from concept to deployment. Mobile app development for both iOS and Android platforms. The art of persistence continuously exploring new ways to solve problems.

Position: Technical Support Specialist (Japanese) Location: Mumbai, India About LRN: LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform. About the role: LRN team develops data specifically for a set of key product domains like eLearning, Disclosures, personalization and completions. We deal in AWS technologies like Redshift, S3, Glue, and Lambda. You'll build our data lake and partner with Product and BI teams to build new behavioral events, pipelines, datasets, models, and reporting to support their initiatives. You'll also assist to develop our analytics capabilities in Quicksight and build out our real time reporting capabilities. Your responsibilities will include: Provide support to internal and external customers on all aspects of LRN s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization) Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes. Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured. Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate. Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities. Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems. Maintain quality levels for all work related to customers requests. Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working. Collaborate with peers to discuss unique solutions and to document them. Perform other duties as assigned. Requirements: Bachelor s Degree 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. Proficient in Japanese language (Written and spoken) - Mandatory Excellent communication skills in English. This position requires above par skills to write and speak in English. Extensive experience in supporting enterprise customers based in US and Europe. Familiarity with HTML and CSS. Familiarity with Learning Management Systems Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files. Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product. This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory. An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent. Ability to consistently spot and report issues before they reach a point of becoming critical. A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology. Must have an inherent attention to detail Benefits: LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualification : Bachelors Degree

Infrastructure Support Analyst - AWS Location: Mumbai Company: Qube Research & Technologies (QRT) Job Type: Full-Time About QRT Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager operating across all major liquid asset classes worldwide. We are a technology- and data-driven firm applying a scientific approach to investing. Our culture of collaboration and innovation empowers us to solve complex challenges and deliver superior results for our investors. Role Overview As an Infrastructure Support Analyst (AWS), you will play a critical role in maintaining, supporting, and optimizing QRT s cloud infrastructure. You will work closely with trading, research, and business teams to ensure reliable and scalable cloud services that underpin our technology platform. Key Responsibilities Cloud Infrastructure Management: Design, build, and support cloud-based services primarily on AWS to enable robust trading, research, and business operations. Cross-Team Collaboration: Partner with traders, researchers, and business stakeholders to drive cloud adoption and resolve infrastructure-related challenges. Cloud-First Problem Solving: Implement scalable, secure, and efficient solutions with a cloud-first mindset. Support Critical Infrastructure: Maintain essential systems supporting research technology, trading platforms, market execution, and data processing pipelines. Required Skills & Experience Minimum 2 years of hands-on experience with AWS, including core services such as EC2, S3, VPC, IAM, and Lambda. Strong scripting ability in Python and Bash to automate cloud operations and infrastructure tasks. Familiarity with containerization and orchestration tools like Docker, ECS, and Kubernetes. Experience with configuration management and infrastructure as code tools such as Ansible and Terraform. Working knowledge of Linux and Windows operating systems. Passion for infrastructure engineering and platform support in fast-paced environments. Excellent problem-solving aptitude combined with strong business analytics skills. Preferred Qualifications Certifications such as AWS Certified Solutions Architect, AWS SysOps Administrator, or Linux certifications are a plus. Prior experience supporting infrastructure in trading or financial services environments is advantageous. Opportunity to work with cutting-edge cloud technologies in a high-impact quantitative finance setting. Collaborative and inclusive work culture emphasizing innovation and teamwork. Professional growth and continuous learning opportunities. Competitive salary and comprehensive benefits. Initiatives promoting work-life balance and employee well-being.

Infrastructure Support Engineer - AWS Location: Mumbai Company: Qube Research & Technologies (QRT) Job Type: Full-Time About QRT Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager operating across all liquid asset classes worldwide. We combine data, research, technology, and trading expertise to solve complex challenges through a scientific investment approach. Our culture of innovation and collaboration drives us to deliver high-quality returns for our investors. Role Overview As an Infrastructure Support Engineer (AWS), you will be instrumental in maintaining, optimizing, and securing QRT s cloud infrastructure. You will collaborate closely with development teams, DevOps, and system administrators to ensure the seamless operation of cloud-based applications and services critical to business success. Key Responsibilities Maintain a highly available, scalable, and secure AWS cloud infrastructure. Diagnose and resolve complex AWS infrastructure issues efficiently and proactively. Develop automation scripts using Terraform, CloudFormation, and other infrastructure-as-code tools. Monitor cloud infrastructure performance and optimize cost-effectiveness. Collaborate with development teams to support deployment and operation of applications on AWS. Evaluate and recommend emerging cloud technologies to enhance reliability, scalability, and security. Required Skills & Experience Extensive hands-on experience with AWS services including EC2, S3, VPC, IAM, CloudWatch, and others. Proficiency in scripting languages such as Python and Bash for automation and troubleshooting. Practical experience with configuration management and IaC tools like Ansible and Terraform. Familiarity with containerization and orchestration technologies such as Docker, ECS, and Kubernetes. Strong problem-solving skills with the ability to diagnose software errors, configuration issues, and incidents independently. Experience working within Agile development environments. Solid background in administering and troubleshooting Linux and Windows operating systems. A dynamic work environment driven by innovation and collaboration. Opportunities to work on cutting-edge cloud infrastructure in a quantitative finance setting. Professional development, certifications, and continuous learning support. Competitive compensation and comprehensive benefits. Commitment to work-life balance and employee well-being. Equal Opportunity Statement QRT is an equal opportunity employer. We embrace diversity and empower employees to work openly and respectfully to achieve collective success. Our initiatives promote professional achievement alongside a healthy work-life balance.

Service Desk