Workflow Coordinator Jobs in Chennai

Billing Specialist (Demo and Charge Entry) Location: Chennai Department: Billing Operations Career Band: Professional II Role Overview: The Foundation of Billing Accuracy We are seeking a detail-oriented Billing Specialist to manage the critical front-end of our Revenue Cycle. You will be responsible for the precise entry of Demographics and Charges, ensuring that patient information is verified and billing data is submitted according to strict client protocols. Core Technical Responsibilities Data Management & Entry: Demographics (Demo) Entry: Accurately pull or create patient records using Face Sheets. Verify name, DOB, and contact details to prevent downstream claim rejections. Charge Entry: Translate medical services into billable charges by following specific Client Protocols and guidelines. Document Handling: Access and securely download Super Bills and Face Sheets from client file servers. Verification & Quality Control: Insurance Eligibility: Proactively check and update Eligibility Status to ensure the insurance provider is active before billing. Log Maintenance: Track and maintain status logs to ensure 100% accountability for all files received. Query Resolution: Maintain a real-time query log and ensure all client queries are updated by End of Day (EOD). Requirements & Qualifications Experience: Minimum 1 year of professional experience specifically in Demo and Charge Entry. Education: Graduate in any stream. Typing Proficiency: High speed and accuracy in typing to meet daily volume targets. Attention to Detail: Ability to spot discrepancies between Face Sheets and system data. Reporting Structure: Reports to Team Leader Billing Operations. Qualification : Graduate in any stream

Position: Team Leader - Voice Process Location: Chennai Designation: Team Leader Education: Any Graduate Job Description Set Clear Goals: Establish and communicate clear team objectives and individual targets. Task Delegation: Assign tasks to team members, ensuring that deadlines are met efficiently. Daily Operations Management: Supervise and manage day-to-day operations to ensure smooth workflow. Performance Monitoring: Track and evaluate team performance, analyzing key metrics and providing reports to upper management. Motivation & Leadership: Foster a positive team environment, keeping the team motivated and focused on achieving goals. Team Building: Plan and organize team-building activities to improve collaboration and morale. Attrition Control: Proactively manage and minimize team attrition. Target Achievement: Ensure that team targets are consistently met in line with organizational goals. Candidate Profile Experience: Minimum of 2 years in Sales/Collection within a Call Centre or BPO environment. Industry Experience: Previous experience in Sales (Credit Cards, NBFC, Telecom) is preferred. Team Leadership: Proven ability to lead and manage a team effectively, with a focus on motivation and target achievement. Skills Exceptional communication and interpersonal skills. Strong persuasive and convincing abilities to drive performance. Qualification : Any Graduate

Project Coordinator Location: Chennai Position Summary We are seeking a proactive Project Coordinator to facilitate smooth coordination between architects, consultants, and site teams. The role involves managing drawings, area statements, and client customization requests. The ideal candidate will prepare CAD drawings, coordinate approval processes, track project changes, and update ERP systems to ensure effective project execution and seamless interdepartmental communication. Key Responsibilities Coordinate with architects, structural consultants, and other relevant stakeholders to obtain and manage execution drawings. Obtain final scheme drawings and area statements from architects and verify accuracy. Share area statements with the marketing team for their use. Prepare estimates and drawings for client customization requests, working closely with site in-charges. Develop CAD drawings as required by management for project planning and execution. Track and maintain records of customization details in coordination with the marketing department. Communicate approved customization details promptly to the site teams. Provide regular updates on customization status to planning and quality control managers. Enter labor bills and relevant data accurately into the ERP system. Qualifications Bachelor s or Master s degree in Civil Engineering or related discipline. Minimum 2 years of experience as a Project Coordinator. Experience in the real estate sector is an advantage. Proficient in AutoCAD, especially in customization and drawing modifications. Strong knowledge of construction drawings, site plans, and layout interpretation. Excellent communication, time management, and organizational skills. Basic understanding of project management principles. Experience handling land records and development documentation is beneficial. Candidate Profile Self-motivated, energetic, and goal-driven. Strong analytical and detail-oriented mindset. Balanced blend of technical and business skills. Excellent interpersonal skills with the ability to foster strong internal and external relationships. Decisive and efficient, with the ability to make sound decisions quickly. Quality-focused, reliable, and maintains high integrity. Effective written and verbal communication skills. Collaborative team player comfortable working across multiple disciplines. Qualification : Bachelors or Masters degree in Civil Engineering or related discipline

Job Title: Group Coordinator Operations Experience Required: 7 15 Years Job Category: Billing Operations Location: Chennai Eligibility: Graduates from any stream About the Role: We are looking for a dynamic and experienced Group Coordinator Operations to join our Billing Operations team. The ideal candidate will have strong expertise in Accounts Receivable (AR) Analysis, experience in team coordination, and the ability to independently handle operational responsibilities. This role demands excellent communication, reporting skills, and a strong understanding of medical billing operations. Key Responsibilities: Perform hands-on AR analysis with accuracy and efficiency. Demonstrate working knowledge of charge entry and payment posting processes. Generate, analyze, and present operational reports for internal and client review. Communicate professionally with clients via email regarding queries and updates. Lead and support a team by fostering collaboration and ensuring daily task completion. Provide guidance and oversight to junior team members, ensuring adherence to quality and performance standards. Manage daily operations independently while contributing as a collaborative team member. Required Skills: Minimum 5 years of experience in AR Analysis. At least 6 months of team handling experience. Excellent oral and written communication skills. Strong interpersonal and team management capabilities. Proficient in MS Office (Excel, Word, PowerPoint). Fast and accurate typing skills. Strong computer literacy and system navigation skills. Job Essentials: In-depth knowledge and hands-on experience in AR Analysis. Working knowledge of charge entry and payment processes. Ability to manage and lead a team while handling day-to-day operations. Strong client communication skills, especially via email. Skilled in report generation and presentation. Qualification : Graduates from any stream

About ICON: ICON is the world s largest and most comprehensive clinical research organization, driving innovation to improve global healthcare. We are dedicated to delivering high-quality clinical trials and research solutions, helping our clients transform healthcare. As part of our dynamic team, you ll contribute to life-changing solutions and work in a diverse, inclusive environment that values performance and talent development. Role Overview: The Investigator Payments Coordinator plays a crucial role in supporting the Investigator Payments Group (IPG), ensuring the accurate and timely processing of investigator payments in accordance with clinical trial contracts. This role requires excellent communication, attention to detail, and the ability to manage payments efficiently in collaboration with multiple internal and external stakeholders. Key Responsibilities: Leadership & Teamwork: Embrace ICON s values of People, Clients, and Performance by recognizing the importance of teamwork, leadership, and client satisfaction. Support the Investigator Payments team with setup and maintenance of investigator payments. Be the point of contact for issue escalation when senior members of the team are unavailable. Continuously strive to improve personal job performance and stay updated on IPG systems and processes. Contribute to creating a positive and collaborative working environment. Client & Stakeholder Engagement: Prepare communication materials and payment data for internal/external clients related to investigator payments and reporting. Conduct training sessions and meetings related to IPG processes and procedures. Handle and route payment queries to the correct team member and escalate delays or issues in a timely manner. Actively manage relationships with clinical teams, vendors, and staff to ensure smooth payment processes. Oversee Clinical/IPG study status meetings and report on study progress in relation to investigator payments. Operational Excellence: Quality oversight: Ensure payments are processed accurately and efficiently in accordance with IPG processes, timelines, and quality standards. Payment Due Form Accuracy: Validate payment forms by comparing paper copies with electronic files to ensure proper coding and accuracy. Maintain accurate financial records, ensure vendors are set up in ICON s financial systems, and handle any updates related to financial information. Review site contracts and accurately set up payees and budget schedules in line with signed agreements. Collaborate with Project Managers to ensure timely payment runs aligned with investigator contracts. Administrative & Reporting: Organize and maintain all necessary clinical study and IPG documentation. Prepare meeting minutes, send requests, and organize logistics for meetings. Ensure all necessary logs and tracking tools are maintained for ongoing studies. Contribute to writing and updating IPG SOPs/Work Procedures to improve workflows and ensure compliance. Monitor and implement process improvements within IPG and contribute to broader organizational initiatives. Qualifications & Skills: Educational Background: Bachelor s degree or equivalent in Life Sciences, Pharmacy, Nursing, or related field. Experience: 2+ years of experience in clinical trial payments, financial systems, or a related role within clinical research. Familiarity with clinical trial payment processes and systems (e.g., ICONomics). Strong experience in data reconciliation, contract review, and payment quality control. Skills & Competencies: Strong communication skills with the ability to liaise effectively with internal and external stakeholders. Excellent organizational skills with attention to detail and accuracy. Proven ability to manage and prioritize tasks in a fast-paced environment. Knowledge of clinical trial financial processes, SOPs, and regulations. What ICON Can Offer You: ICON is committed to fostering a diverse and high-performing culture. In addition to a competitive salary, we offer a range of benefits designed to enhance your well-being and support a healthy work-life balance, including: Annual Leave Entitlements Health insurance offerings tailored to you and your family s needs Retirement planning opportunities for future savings Global Employee Assistance Programme (LifeWorks) providing 24/7 support Life Assurance Flexible benefits such as childcare vouchers, gym memberships, subsidized travel passes, and more. Why Join ICON? By joining ICON, you will become part of an innovative, client-focused team dedicated to making a difference in global healthcare. You will have the opportunity to grow professionally, contribute to life-changing projects, and thrive in a supportive and dynamic environment. Qualification : Bachelors degree or equivalent in Life Sciences, Pharmacy, Nursing, or related field.

Domain Expert AR Operations Location: Chennai Department: AR Operations Career Band: Professional II Role Overview: RCM & Denial Management We are seeking a Domain Expert to join our AR Operations team. You will act as a bridge between physicians and U.S. insurance providers, focusing on Revenue Cycle Management (RCM). Your core mission is to review Explanation of Benefits (EOBs), identify claim denials, and drive resolutions to ensure timely and accurate payment collection. Technical Skills & Core Competencies Claims & Denial Expertise: AR Calling: Minimum 1 year of experience in U.S. Insurance follow-ups and professional verbal communication. Denial Management: Deep knowledge of Denials, Appeals, and Referrals processes. Financial Oversight: Understanding of Recoupment issues and ensuring proper payment allocation. EOB Analysis: Proficiency in interpreting complex Explanation of Benefits to identify billing discrepancies. Process & Compliance: RCM Mastery: Thorough understanding of the end-to-end Revenue Cycle Management workflow. Regulatory Adherence: Strict maintenance of HIPAA compliance and patient data confidentiality during all interactions. Professionalism: Ability to maintain high standards of written and verbal communication with international insurance representatives. Key Responsibilities Operational Execution: Insurance Liaison: Execute calls to U.S. insurance companies to resolve outstanding billing issues and claim status. Strategic Resolution: Take decisive action on denied claims, including drafting Appeals and managing Referrals. Billing Accuracy: Identify and rectify billing errors to prevent recoupment and maximize collection efficiency. Team & Reporting: Workflow Efficiency: Work independently and efficiently under the guidance of the Team Leader AR Operations. Documentation: Ensure all actions taken on claims are accurately documented within the RCM system. Minimum Requirements Bachelor s degree or equivalent professional experience. 1+ year of experience specifically in AR Calling within the healthcare sector. Fluent command of the English language (spoken and written). Proven ability to work in a fast-paced environment while meeting quality and compliance benchmarks. Qualification : Bachelors degree or equivalent professional experience

Billing Specialist Payment Posting Location: Chennai Department: Billing Operations Career Band: Professional II Role Overview: Financial Reconciliation & Accuracy We are seeking a meticulous Billing Specialist to join our Payment Posting team. You will be responsible for the final stage of the billing cycle: ensuring that payments from insurance providers and patients are accurately reconciled. Your expertise in EOB review, Adjustment handling, and Denial Identification will be critical in maintaining a healthy accounts receivable. Technical Skills & Core Competencies Payment Processing: Manual & Auto Posting: Proficiency in managing high-volume payment entries, including electronic remittance and paper checks. Financial Formulas: Strong understanding of Co-pays, Co-insurance, and Deductibles. HSA/HRA Payments: Specific experience processing payments for Health Savings Accounts and Health Reimbursement Accounts. EOB & Denial Analysis: Explanation of Benefits (EOB): Ability to interpret complex EOBs to ensure payments are posted to the correct patient accounts. Coding Identification: Expert knowledge of CARC (Claim Adjustment Reason Codes) and RARC (Remittance Advice Remark Codes). Write-offs & Adjustments: Handling complex adjustment scenarios, including secondary insurance offsets like Medicaid. Key Responsibilities Account Reconciliation: Ensure all checks and electronic funds are posted to the correct patient accounts with 100% accuracy. Denial Documentation: Identify and document denial reasons and maintain clear records of insurance correspondence. Secondary Insurance Management: Process adjustments and write-offs specifically when a patient s secondary insurance is involved. Operational Quality: Maintain high standards of data entry speed and accuracy to meet daily financial closing targets. Minimum Requirements Experience: Minimum 1 year of professional experience specifically in Healthcare Payment Posting. Education: Graduate in any stream. Technical Skills: Excellent typing speed and attention to detail. Reporting: Position reports to the Team Leader Billing Operations. Qualification : Graduate in any stream

Position: Backend Developer Location: Chennai Department: Engineering Job Type: Full-time Industry: E-Publishing About Us Kriyadocs is a leading document workflow platform for the publishing industry. For over 18 years, we ve partnered with world-renowned publishing houses to deliver world-class, publication-ready digital and print content. By embracing cutting-edge technology and streamlined processes, we provide innovative solutions that make publishing seamless and efficient. At Kriyadocs , we re driven by technology at our core, always staying ahead of the curve to offer the best capabilities for both our clients and employees. This commitment is reflected in our vision to simplify publishing as easily as the click of a button. Our Vision To revolutionize content publishing and become the go-to partner for individuals and organizations sharing knowledge. Our Mission To deliver seamless, high-quality content publishing through technology and innovation, ensuring happy authors and employees alike. What It s Like to Work Here At Kriyadocs, we embody a culture of: Delivering Excellence, Delivering Delight Staying Curious, Staying Driven Dreaming Big, Rising Together You ll fit right in if you re: Fearless in tackling challenges Eager to learn new skills and achieve successful outcomes Passionate about taking pride and ownership in everything you do Role Overview We re seeking a passionate Backend Developer to join our dynamic development team. You ll be working on innovative, cutting-edge technologies to build scalable and robust systems. If you enjoy solving complex problems, thrive in a collaborative team environment, and love to ask "why?" we want to hear from you! This role requires strong analytical skills, the ability to communicate complex technical decisions clearly, and a readiness to take ownership in an agile development environment. What You ll Do Engage in the entire application lifecycle, focusing on coding, debugging, and testing. Write, refine, and test code to ensure stability and compatibility across different systems. Troubleshoot and debug applications to maintain seamless functionality. Collaborate with front-end developers to integrate user-facing elements with server-side logic. Follow project specifications to design and develop features, ensuring alignment with requirements. Document processes and knowledge for future reference and team learning. Must-Have Skills 1+ years of experience in a modern programming language such as Java, GoLang, Node.js, Python, or Ruby on Rails (RoR). Strong understanding of data structures, algorithms, and software design principles like SOLID. Strong problem-solving abilities and analytical aptitude. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Experience with version control tools like Git or SVN. Flexibility to work with multiple programming languages (e.g., Node.js, Python) and technologies like XSLT and XML Pipelines. Good-to-Have Skills Experience working with the Node.js stack. Familiarity with unit testing and automation frameworks. Experience in a public cloud environment (AWS preferred). Exposure to distributed microservice architectures. Understanding of the Agile product development lifecycle. Eligibility Criteria Bachelor's or Master s degree in Computer Science or a related field from a reputed institution. Internship experience in software development is a plus. 1-2 years of relevant work experience. Qualification : Bachelor's or Masters degree in Computer Science or a related field from a reputed institution

Position: Lead Software Engineer Location: Chennai Department: Engineering Job Type: Full-time Industry: E-Publishing About Us At Kriyadocs , we are a leading document workflow platform dedicated to the publishing industry. For over 19 years, we ve partnered with prestigious publishing houses worldwide to deliver world-class digital and print content. By harnessing cutting-edge technology, streamlined processes, and domain expertise, we simplify the entire publishing lifecycle from authoring and reviewing to distribution. Our vision is to make publishing content as easy as the click of a button, becoming the partner of choice for those sharing knowledge globally. We prioritize creating a fantastic experience for authors, content publishers, and our employees through technology and innovation. Role Overview We are looking for a Lead Software Engineer with at least 6 years of professional experience to join our engineering team. This is a hands-on leadership role where you'll spend about 80% of your time coding and the remaining 20% mentoring and guiding junior engineers. You will be responsible for architecting solutions, enforcing best practices, and ensuring technical excellence across the team. Our technology stack includes React, TypeScript, Zod, Fastify, ElasticSearch, and modern Database ORMs. Key Responsibilities Hands-On Engineering (80%) Design, develop, and maintain backend services using Fastify, TypeScript, and ORMs (optional). Build and optimize frontend applications using React and Zod for schema validation. Write clean, testable, and maintainable code that adheres to coding standards. Lead technical discussions, perform code reviews, and ensure high-quality code delivery. Mentorship & Leadership (20%) Guide junior developers, fostering growth and technical excellence. Establish and enforce coding standards, best practices, and development workflows (e.g., ESLint, Prettier, CI/CD pipelines). Promote knowledge sharing and collaborative problem-solving within the team. System Design & Architecture Own and drive the architecture of scalable, performant, secure, and maintainable systems. Evaluate trade-offs and propose practical solutions to business and technical challenges. Collaborate with product managers, designers, and stakeholders to design solutions. Operational Excellence Implement observability, error handling, and monitoring for production systems. Contribute to incident management, root cause analysis, and preventative measures. Continuously improve developer productivity and CI/CD processes. Required Qualifications 6+ years of professional software engineering experience. Strong proficiency in TypeScript and modern JavaScript. Hands-on experience with React for frontend development. Experience with Fastify (or similar Node.js frameworks) for backend development. Familiarity with Zod or similar validation libraries. Proficiency with ElasticSearch and designing efficient queries. Experience with at least one Database ORM (e.g., Prisma, TypeORM, Sequelize). Familiarity with Git, CI/CD pipelines, and modern DevOps practices. Preferred Skills Experience working in monorepo setups. Exposure to cloud platforms like AWS, GCP, or Azure. Familiarity with testing frameworks (Jest, Vitest, Playwright). Experience in performance tuning for React, Fastify, and ElasticSearch. Strong communication and collaboration skills in cross-functional teams. A highly hands-on engineer who leads by example. Someone who can balance coding with mentoring and elevating junior developers. A pragmatic decision-maker who understands trade-offs and business needs. A builder at heart, passionate about clean, scalable, and maintainable code. Benefits Competitive compensation with growth opportunities. Opportunity to influence engineering culture and best practices. Collaborative environment with challenging, impactful projects. ESI and PF benefits.

Fundraising & Investment Associate Experience: 2+ Years Location: Chennai Department: Strategy & Investments Company: Kaleidofin About Kaleidofin Kaleidofin is a leading fintech platform building an inclusive digital ecosystem to provide finance for everyone, everywhere. Our ki credit platform integrates credit health assessments, middleware rails, risk management dashboards, and debt capital structuring to empower financial institutions serving underserved segments such as women entrepreneurs, farmers, and MSMEs across India, Bangladesh, and Kenya. With over 6 million customers impacted and more than $3 billion in debt capital facilitated, Kaleidofin has garnered global investor confidence from entities like the Gates Foundation, Omidyar Network, and Blume Ventures. Recognized by Forbes Asia and the United Nations, and award-winning in RBI and G20 TechSprints, we re committed to making a meaningful financial impact. Role Overview As a Fundraising & Investment Associate, you will be pivotal in driving our capital-raising efforts to support growth and impact. This role demands a mix of strategic insight, financial expertise, and excellent communication skills. You will support equity fundraising, identify grant opportunities, manage investor relations, and develop robust financial models and business plans. Key Responsibilities Support equity fundraising activities targeting institutional and impact investors. Identify and apply for grant funding aligned with Kaleidofin s mission in emerging markets. Build and maintain a pipeline of potential investors and funding partners. Develop detailed financial models, forecasts, and comprehensive business plans. Prepare persuasive investor presentations, pitch decks, and investment memos. Manage due diligence processes and coordinate closely with legal, finance, and compliance teams. Monitor market trends, investor sentiment, and funding benchmarks within fintech and impact investing sectors. Who You Are Master s degree in Finance, Business, Economics, or related discipline. MBA, CA (or CA-in-progress), or CFA Level II (or higher) is a strong advantage. 2 5 years experience in fundraising, investment banking, venture capital, or financial planning. Advanced proficiency in Excel for financial modeling and forecasting. Skilled in PowerPoint and other presentation tools. Excellent written and verbal communication skills. Self-driven, able to work independently and collaboratively in a dynamic, fast-paced environment. Passionate about financial inclusion and emerging markets. The chance to work at the intersection of finance and social impact. Direct collaboration with company co-founders. A mission-driven, collaborative, and entrepreneurial culture. Continuous learning and development opportunities. Competitive compensation with performance-based incentives. Qualification : Masters degree in Finance, Business, Economics, or related discipline

Job Title: Specialist Banking Operations (Disputes & Chargebacks) Location: Chennai Employment Type: Full-time About Zeta: Zeta is a next-gen banking technology company redefining how banks and fintechs build and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta offers the industry s first fully cloud-native, API-driven banking stack Zeta Tachyon supporting issuance, processing, core banking, lending, fraud & risk, and more, all from a single vendor platform. With over 15 million cards issued globally, Zeta is transforming customer experiences for leading banks and fintechs across global markets. Zeta Tachyon enables: Digital-first cardholder experiences Native embeddable banking support Hyper-personalized card programs Rapid product configuration and launch Real-time innovation via APIs and event streams Next-gen back-office and compliance capabilities Zeta has a global team of 1700+ employees, 70% of whom are in R&D. In 2021, Zeta raised $280 million at a $1.5 billion valuation, backed by SoftBank, Mastercard, and other top investors. About the Role: We re hiring a Cards Dispute & Chargeback Specialist to join our Banking Operations team. In this role, you will manage end-to-end dispute and chargeback operations for debit, credit, and prepaid card transactions. The ideal candidate will have hands-on experience with card network regulations (Visa, Mastercard, RuPay, UPI), strong analytical skills, and the ability to work effectively with cross-functional teams and external partners. Key Responsibilities: Manage the entire dispute lifecycle for debit, credit, and prepaid card transactions. Investigate dispute scenarios such as: Fraudulent transactions Merchandise not received Service not rendered Duplicate billing Other eligible chargeback cases Assess dispute validity per card network regulations (Visa, Mastercard, RuPay, UPI). Execute chargeback processes: representments, pre-arbitrations, compliance cases, etc. Prepare and submit supporting documentation in line with scheme-defined timelines. Collaborate with issuers, acquirers, merchants, customers, and internal teams for case resolution. Stay up-to-date on regulatory guidelines (RBI, PCI DSS) and scheme rules. Track and report key operational metrics: Dispute volumes Aging reports Recovery rates Win/loss ratios SLA adherence Communicate professionally with customers regarding dispute status and outcomes. Support internal/external audits, regulatory reporting, and compliance assessments. Identify areas for process automation and continuous improvement to boost operational efficiency. Required Skills & Competencies: Familiarity with fraud detection tools, dispute management systems, and transaction monitoring platforms. Strong understanding of RBI regulations, PCI DSS, and other financial compliance frameworks. Exposure to process improvement methodologies (e.g., Lean Six Sigma, RPA). Excellent analytical, investigative, and problem-solving skills. Effective communication and stakeholder management skills. High attention to detail with the ability to manage sensitive cases discreetly. Ability to work independently while maintaining team alignment and compliance standards. Qualifications & Experience: Bachelor s degree in Finance, Business Administration, or a related field. 3 5 years of experience in banking operations, fintech, or card processing environments. Minimum 2 years of experience specifically handling disputes and chargebacks. Equal Opportunity: Zeta is proud to be an equal opportunity employer. We are committed to fostering an inclusive workplace that celebrates diverse backgrounds, cultures, and perspectives. We welcome applications from all individuals and believe that diversity drives innovation and success. Qualification : Bachelors degree in Finance, Business Administration, or a related field

Business Analyst Scrum Master Location: Chennai Employment Type: Full-Time Job Summary We are seeking a dynamic Business Analyst / Scrum Master to join our team in a hybrid role that bridges business needs with Agile execution. This position demands a proactive individual who can effectively gather and analyze requirements while also driving Agile ceremonies and team collaboration. The ideal candidate will enable efficient solution delivery by aligning stakeholders, refining product backlogs, and ensuring adherence to Agile best practices. Key Responsibilities Business Analysis Engage with stakeholders to gather, document, and analyze business and functional requirements Create detailed user stories, process flows, wireframes, and business cases Perform gap analysis and recommend improvements to existing processes or systems Collaborate with development teams to ensure technical solutions align with business objectives Define KPIs and success metrics for evaluating solution effectiveness Scrum Master Responsibilities Lead Agile ceremonies: Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives Identify and remove impediments to keep teams moving efficiently Work with Product Owners to groom and prioritize the product backlog Track and report sprint progress using burn-down charts, velocity, and other Agile metrics Foster a culture of continuous improvement and Agile maturity Mentor team members on Agile and Scrum principles Required Skills & Qualifications 6 10 years of experience as a Business Analyst and/or Scrum Master Strong knowledge of Agile methodologies (Scrum, Kanban, SAFe) Proficiency in Agile project management tools: Jira, Confluence, Azure DevOps (preferred), or Trello Excellent communication, stakeholder management, and facilitation skills Proven ability to translate business requirements into actionable development tasks Solid understanding of SDLC and business process modeling Familiarity with SQL, data analysis, and tools like MS Excel, MS Word, etc. Scrum Master Certification (CSM, PSM) is a plus Business Analysis Certification (CBAP, CCBA) is a plus Preferred Qualifications Knowledge of DevOps practices and Agile scaling frameworks (e.g., SAFe, LeSS) Experience working in cross-functional Agile teams within fast-paced environments

Job Title: Manager / Senior Manager Operations Experience Required: 7 15 Years Job Category: Billing Operations Location: Chennai Eligibility: Graduates from any stream Work Mode: Work from Office Job Summary: We are seeking an experienced and strategic Manager / Senior Manager Operations to lead and oversee our end-to-end Revenue Cycle Management (RCM) operations. This role requires deep domain expertise in medical billing, strong leadership, and the ability to manage teams, clients, and data-driven decision-making effectively. Key Responsibilities: Lead and manage end-to-end RCM processes including Charge Entry, Payment Posting, and AR Management. Oversee daily operations and ensure quality, productivity, and process compliance. Manage and mentor teams; provide guidance, support, and performance feedback. Build strong relationships with clients through effective communication via email and calls. Drive data-driven decision-making through data analysis, report generation, and delivering presentations to management. Contribute to operational planning including transition management and FTE forecasting. Collaborate cross-functionally to improve process efficiency and resolve escalations. Maintain a high standard of professionalism, confidentiality, and integrity. Required Skills & Qualifications: Minimum 12 years of experience in end-to-end RCM operations. At least 3 to 5 years of experience in managing and leading teams. Strong oral and written communication skills. Excellent interpersonal skills and ability to work collaboratively or independently. Proficient in MS Office, especially Excel and PowerPoint. Demonstrated experience in client handling, data reporting, and process transitions. Job Essentials: Hands-on experience with Charge Entry, Payment Posting, and AR functions. Experience in handling client communications and escalations. Expertise in data analytics, reporting, and presenting business insights. Proven track record in transition planning and workforce (FTE) management. Qualification : Graduates from any stream

Shift Incharge Production Location: Chennai Experience: Minimum 5+ years Qualification: BE / Diploma Mechanical / Plastics / CIPET Industry: Polymer Auto-Components Job Description: As a Shift Incharge Production, you will be responsible for overseeing and managing the daily production activities on your shift, ensuring targets are met with quality and efficiency. You will collaborate closely with the Section Incharge, Maintenance, and Quality teams to optimize plant operations and maintain safety standards. Key Responsibilities: Participate in daily review meetings with the Section Incharge to understand production targets, in-house rejection (IHR) targets, maintenance schedules, and discuss any deviations. Analyze previous shift/day production performance; compare against targets and plan corrective actions to recover losses. Develop and implement a work plan for production activities aligned with daily production requirements. Oversee the end-to-end production process including all cell operations to ensure achievement of production targets. Identify and control production bottlenecks to maximize plant efficiency. Resolve operational issues impacting production capacity; escalate critical problems to the Section Incharge. Coordinate with maintenance teams to prioritize maintenance requests minimizing machine downtime and limiting breakdowns to 3-4%. Monitor actual production versus scheduled production; analyze deviations and implement corrective measures. Track consumables usage per product unit to optimize utilization and control manufacturing costs. Analyze daily in-house rejection (IHR) data, identify root causes, and support implementation of corrective actions to reduce wastage. Implement process improvements suggested by supervisors and participate in Kaizen and continuous improvement initiatives. Provide inputs for improving plant operating procedures to enhance quality and system performance. Ensure proper documentation and maintenance of QMS records, logbooks, safety documents, and other production data. Report and investigate all HSSE incidents; ensure timely execution of preventive actions. Conduct regular training and safety talks for production staff and contract workforce on HSSE, legal, environmental, and fire safety compliance. Facilitate internal and external audits to ensure compliance with all applicable production, environmental, health, and safety regulations. Job Requirements: BE / Diploma in Mechanical, Plastics, or CIPET. Minimum 5 years of experience in production, preferably in Polymer Auto-Components manufacturing. Strong knowledge of production planning, quality control, and maintenance coordination. Familiarity with HSSE standards and compliance. Proven ability to lead teams, manage workflows, and resolve operational challenges. Qualification : BE / Diploma in Mechanical, Plastics, or CIPET

Job Title: Senior Functional Consultant I Location: Chennai, India Experience: 4+ years Qualification: Bachelor s Degree and Master s Degree (preferred) Job Summary: The Senior Functional Consultant will be responsible for end-to-end solution design, configuration, testing, deployment, training, and support of HR & Payroll products. The role requires excellent communication skills to engage with internal teams, customers, and stakeholders. The candidate should have strong domain knowledge in HR & Payroll, experience with multiple modules, and the ability to manage project deliverables under tight deadlines, including willingness to support ANZ time zones. Key Responsibilities: Design & Documentation: Conduct solution design workshops; prepare design documentation such as Solution Design Document (SDD), Process Flow Sheets (PFS), and integration documents. Collaborate with Center of Excellence (COE), Product, and Product Backlog (PB) teams for customer requirements. Conduct solution playback sessions. Provide knowledge transfer (KT) to Operations teams to prepare process books. Configuration & Engineering: Configure the product based on finalized design documents. Test configurations and customizations thoroughly. Deploy and package configured solutions/customizations/data for migration to subsequent environments. Training: Conduct user training sessions using standard or customized training materials aligned with the solution. Testing & UAT Support: Assist customers in developing test cases and data. Triage and resolve issues raised during testing. Coordinate with COE/Product/PB teams for new requirements. Prepare updated solutions and data for deployment to next environments. Parallel Run & Go-Live Support: Provide KT to Operations teams for parallel run initiation. Assist customers with parallel run strategies. Address issues raised by customers and Operations teams. Collaborate on production cut-over plans with Project Managers. Update SDD documents during Go-Live and Hypercare. Provide BAU support during Hypercare phase. Transition: Prepare transition checklists. Deliver KT sessions to Support teams. Product & Domain Expertise: Experience with HR & Payroll products with at least 3-4 full lifecycle implementations. Strong knowledge of at least 3 modules apart from Payroll (e.g., Core HR, Employee Information, Leave, Time Management, Compensation Planning, Expense). Good understanding of AU & NZ statutory requirements (at least one region). Preferably experience with Workday (WD), SuccessFactors (SF), and Oracle integrations. Basic understanding of integration systems and architecture. Demonstrated domain knowledge of HR and Payroll processes. Implementation & Methodology: Document test cases for configured solutions and customizations; support system and user acceptance testing to ensure quality. Independently conduct requirement gathering sessions, solution demos, and data migration activities. Ensure adherence to RAMCO MAGNA Enterprise Methodology. Assist project/program managers in drafting Entry, Exit, and Acceptance Criteria. Coordinate with product teams on bug tracking, feature requests, and roadmap items. Ensure timely submission of deliverables following governance processes. Provide knowledge transfers and handovers to support teams. Adhere strictly to Statement of Work (SOW), contractual, and management commitments. Mentor and guide junior consultants on product knowledge and processes. Other Requirements: Strong verbal and written communication skills to represent product and solutions to internal and external stakeholders. Ability to work under pressure and meet strict timelines. Willingness to work extended hours / support ANZ time zone as required. Qualification : Bachelors Degree and Masters Degree (preferred)

Position Title: RPA Developer Location: Chennai, India Employment Type: Full-time Job Summary Synechron is looking for a talented and motivated RPA Developer to join our growing technology team in Chennai. As an RPA Developer, you will play a key role in designing, developing, and maintaining automation solutions to streamline business processes and improve operational efficiency. You ll work with a variety of technologies and collaborate with cross-functional teams to deliver scalable, high-quality automation solutions aligned with organizational goals. Key Responsibilities Design, develop, and maintain robust RPA (Robotic Process Automation) solutions using industry-standard platforms. Write clean, maintainable, and scalable code in languages such as Java, Python, or C#. Debug and troubleshoot automation workflows and provide timely resolutions. Collaborate with business analysts, developers, and stakeholders to understand requirements and deliver automation solutions. Maintain and enhance existing RPA solutions for performance and reliability. Participate in code reviews, contribute to knowledge sharing, and support continuous improvement of development practices. Stay current with the latest RPA tools, technologies, and best practices. Required Skills & Technologies Strong understanding of software development principles and best practices. Proficiency in one or more programming languages: Java, Python, C#. Experience with RPA platforms (e.g., UiPath, Automation Anywhere, Blue Prism) is a plus. Familiarity with source control tools like Git. Exposure to Agile or Waterfall methodologies. Basic knowledge of cloud platforms such as AWS, Azure, or GCP (preferred). Ability to learn new tools quickly and adapt to evolving technologies. Experience Requirements 3+ years of experience in software development or automation-related roles. Hands-on experience with RPA tools or relevant software development projects. Internships or previous contributions to automation projects are considered an advantage. Day-to-Day Activities Contribute to the design and development of RPA solutions across business units. Write, test, and maintain automation scripts and components. Perform troubleshooting and debugging of automation workflows. Collaborate in agile development cycles and daily stand-ups. Evaluate emerging automation tools and recommend improvements to the existing stack. Assist in maintaining documentation and code repositories. Qualifications Bachelor s degree in Computer Science, Software Engineering, or a related field. Master s degree in a relevant field is a plus. Soft Skills Strong problem-solving and analytical skills. Ability to work both independently and collaboratively in a team environment. Excellent verbal and written communication skills. Ability to manage multiple tasks, prioritize effectively, and meet deadlines. High attention to detail and commitment to delivering quality solutions. Diversity & Inclusion at Synechron At Synechron, we believe in building an inclusive workplace where diversity is celebrated. Through our "Same Difference" DEI initiative, we are committed to promoting equality, embracing differences, and providing an environment where everyone feels respected and valued. We encourage applicants from all backgrounds, abilities, and experiences to apply. We support our people through mentorship programs, flexible working arrangements, internal mobility, and continuous learning opportunities.

Job Title: Business Architect/Senior Business Analyst Location: Chennai, India Job Type: Full Time CTC: Negotiable Posted on: 11/04/2025 Project Role Description: Define opportunities to create tangible business value for our banking clients by leading current state assessments and identifying high-level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing a business case to achieve the vision. Your typical day will involve conducting current state assessments, analyzing customer requirements, and collaborating with stakeholders to develop innovative business solutions. Must Have Skills: Finastra Fusion Global PAYplus (GPP) Good to Have Skills: Business Requirements Analysis Experience Requirement: Minimum 2 years of experience is required. Educational Qualification: 15 years full-time education. Responsibilities & Deliverables: Strong experience in Finastra GPP Product as Business Analyst. Should be aware of all flows and rules confirmation in GPP Application. Should have experience on GPP Business Rule/Profile configuration, GPP Logs reading, and exposure to important database tables. Read and understand requirement & solution documents. Should be able to do requirement analysis inline with Payment flows and GPP Applications for all clearings. Able to do GAP analysis and define solutions for GAPs. Configure GPP flows by using rules and system parameters available in GPP. Should be able to set up business entities, offices, and workflows independently. Simulation & Triage of issues raised by customers. Address functional queries from various stakeholders. Ability to create scalable and reusable functional solutions based on requirements/scope. Ability to create and maintain system, functional, and reference documentation. Ability to create requirement specifications based on Architecture / Design / Detailed Processes. Strong Analytical, Communication, Planning, and Coordination skills. Ability to collaborate with all stakeholders (lines of Business Units, vendor partners, technical implementation teams) to balance the complexities of technical implementation. Functional expertise in the relevant domain. For example, Faster Payments, RTGS, SEPA, ISO messaging standard in Payments domain. Detailed understanding of end-to-end Payments processing To/From Scheme SEPA/BACS/Faster/FedWire Payments is very useful.

Job Title: Process Analyst Procure to Pay (P2P) Location: Chennai Entity: IBM Consulting Introduction A career in IBM Consulting offers an opportunity to build long-term relationships and work closely with clients worldwide. In this role, you will be part of IBM BPO, leveraging agile methodologies, process mining, and AI-powered workflows to drive digital transformation. Working with visionaries across various industries, you will play a crucial role in enhancing the hybrid cloud and AI journey for some of the most innovative companies globally. IBM's vast technology portfolio, including IBM Software and Red Hat, provides you with the tools and strategic partnerships needed to create impactful solutions for clients. In this role, curiosity and a passion for knowledge are essential for success. You will have mentorship and coaching to encourage you to explore ideas outside of your immediate role, push boundaries, and make a meaningful impact for clients. Our culture prioritizes career growth, learning, and a supportive environment where your unique skills and experiences are valued. Your Role and Responsibilities As a Process Analyst Procure to Pay (P2P), you will be responsible for various financial tasks such as invoice processing, vendor master management, query resolution, and invoice reconciliation. Your role will also involve handling both manual and automatic payment requests. Flexibility to work in shifts is a key requirement for this position. Your primary responsibilities include: Invoice Processing: Recording and maintaining PO and Non-PO invoices, handling both manual and automatic payment requests. Vendor Master Management: Managing end-to-end vendor activities, including creation, changes, verification, cleansing, and identifying duplicate records. Stakeholder Collaboration: Coordinating with stakeholders for coding, approvals, and resolving blocked invoices. Ensuring timely posting in accounting software for payments and expenses. Travel and Expense Claims: Processing travel and expense claims, managing payments, addressing duplicate payment issues, recovering funds, and executing payment proposals. Adherence to SLAs: Ensuring compliance with client Service Level Agreements (SLAs) and meeting specified timelines. Required Education Bachelor s Degree in Commerce or related fields. Preferred Education Master s Degree Required Technical and Professional Expertise Commerce graduate with a minimum of 2-4 years of experience in Accounts Payable. Experience in Invoice and Vendor Management, along with resolving queries and conducting invoice reconciliation. Proven expertise in managing payment reporting and reconciliation activities. Preferred Technical and Professional Experience Proficiency in MS Office applications and experience using ERP software as an end-user. Self-directed, motivated, and able to meet targets effectively. Strong ability to thrive under deadlines, contribute to change management, and collaborate well with team members. How You ll Grow At IBM Consulting, you will be supported by mentors and coaches who will encourage you to challenge norms, investigate new ideas, and provide groundbreaking solutions. Your development is important to us, and you will have access to continuous learning opportunities in an environment that embraces your unique skills and experience. IBM is where you ll find unparalleled opportunities to grow and develop your career. If you re passionate about digital transformation and want to play a role in helping companies innovate and evolve, this is the place for you. Join IBM and be a part of a global team driving change. Qualification : Bachelors Degree in Commerce or related fields.

Job Title: Service Delivery Specialist Role Overview: The Service Delivery Specialist plays a vital role in supporting senior professionals by ensuring smooth and efficient service operations. This role involves gaining hands-on experience in service desk processes, meeting key performance targets, and actively contributing to continuous improvement initiatives. Key Responsibilities: Service Delivery & Support: Provides services within the defined Service Delivery scope to meet specific KPIs. Assists in the delivery of procurement services to the business. Ensures daily tasks are completed accurately and within set timelines. Stakeholder & Client Engagement: Maintains a proactive and professional working relationship with clients. Responds to client requests and inquiries promptly, ensuring customer satisfaction. Has a basic understanding of stakeholders within the assigned work perimeter. Process & Compliance: Understands and follows the Purchase-to-Pay (P2P) process. Ensures compliance with established procedures and procurement policies. Identifies and participates in process improvement initiatives. Strives to simplify, standardize, and enhance operational efficiency. Collaboration & Continuous Improvement: Works closely with team members to achieve common goals. Contributes to a positive and collaborative team culture. Shares knowledge and best practices to enhance team performance. Continuously seeks opportunities to improve client satisfaction and service quality. Required Skills & Competencies: Basic knowledge of service desk operations and procurement processes. Strong organizational and problem-solving skills. Customer-focused approach with effective communication skills. Ability to work collaboratively in a team-oriented environment. Proactive mindset with a willingness to learn and contribute. This role provides an excellent opportunity to develop expertise in service delivery while working in a dynamic and supportive environment.

Business Central Technical Consultant Requirements 4-10 years of experience in Microsoft Dynamics 365 Business Central. B.E/B.Tech in Computers or any relevant qualification. Pre-Requisites We are seeking a highly skilled and experienced Business Central Technical Consultant to join our dynamic team. The ideal candidate will have a strong technical background in Microsoft Dynamics 365 Business Central and extensive experience in implementing and customizing solutions for clients across various industries. The ideal candidate should have completed at least one end-to-end implementation project and one integration project. Job Description Lead and participate in the implementation of Microsoft Dynamics 365 Business Central solutions for clients, including system configuration, customization, data migration, and integration with third-party applications. Analyze client business requirements and translate them into technical specifications and solution designs. Develop and implement customizations using AL language, extensions, and integrations with other Microsoft and third-party products. Provide technical guidance and support to project teams and client stakeholders throughout the project lifecycle. Conduct technical workshops, training sessions, and knowledge transfer activities for clients and internal teams. Collaborate with cross-functional teams, including functional consultants, developers, and project managers, to deliver high-quality solutions on time and within budget. Stay updated on the latest developments and best practices in Microsoft Dynamics 365 Business Central and related technologies. Skills and Qualifications Minimum 5 years of experience working with Microsoft Dynamics 365 Business Central (formerly Dynamics NAV/Navision). Strong technical skills in AL language, Visual Studio Code, and Dynamics 365 Business Central development tools. Experience with customization, configuration, and integration of Business Central modules, including Finance, Sales, Purchasing, Inventory, and Manufacturing. Knowledge of Microsoft Power Platform (Power Apps, Power Automate, Power BI) and Azure services is a plus. Excellent analytical, problem-solving, and communication skills. Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously. Microsoft certifications in Dynamics 365 Business Central or related technologies are preferred. Qualification : B.E/B.Tech in Computers or any relevant qualification.