Workflow Management Jobs in Bengaluru

Trade Operations Associate FalconX Location: Bangalore Experience: 4 8 Years Education: Any Graduate About FalconX FalconX is a pioneering team of operators, investors, and builders transforming institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX simplifies the complex and fragmented digital asset ecosystem. Our platform enables seamless access, liquidity, and tools for institutional clients to execute strategies from start to scale. Role Overview As a Trade Operations Associate, you will be a key point of contact for trade settlements and operations, ensuring accurate, timely, and compliant processing of trades across internal and external systems. You will collaborate closely with Trading Desk, Product, Customer Success, Treasury, Accounting, Risk, and Compliance teams to deliver a smooth operational workflow in a fast-moving market. Key Responsibilities Handle all incoming counterparty settlement requests within agreed timeframes and manage a portfolio of counterparties. Collaborate with Trading Desk, Product, and Customer Success teams to understand and deliver on client needs. Reconcile trades, transfers, and inventory across internal subsystems and external entities such as banks and custodians. Monitor daily inventory requirements for settlement, lending, and borrowing activities, liaising with Treasury. Support Compliance and Risk teams in designing effective controls in a rapidly evolving regulatory landscape. Adhere to established trade operations processes to ensure regulatory compliance. Provide accurate trade and settlement data to Accounting and ensure timely reporting. Perform reconciliations between internal and external systems, identify breaks, and resolve issues. Continuously improve reconciliation processes, identify gaps, and implement solutions for data integrity. Requirements 4 8 years of experience in a trading firm, hedge fund, or investment bank. Strong self-management skills; comfortable organizing work with checklists and tracking progress. Experience working in fast-paced, high-pressure environments. Ability to multitask, prioritize, and manage critical day-to-day functions. Desire to gain expertise in digital assets such as Bitcoin and Ethereum. Willingness to understand the full lifecycle of institutional crypto trading operations. Serve as the first point of contact for trade settlements and operations. Gain exposure to multiple functions in a complex, dynamic market. Contribute to robust processes that ensure operational accuracy, compliance, and efficiency. Be part of a pioneering team shaping the infrastructure for institutional digital asset trading. Qualification : Any Graduate

Associate Principal TA Program Manager Location: Bangalore About Tekion Tekion is transforming the automotive industry with the first cloud-native automotive platform, connecting OEMs, dealerships, technology partners, and consumers. Through ARC, AEC, and APC, we deliver seamless, AI-driven digital experiences for the automotive ecosystem. Tekion employs ~3,000 people across North America, Asia, and Europe and is committed to innovation, inclusion, and a high-performance culture. Role Overview As Associate Principal TA Program Manager, you will architect, execute, and evolve global talent acquisition programs that set Tekion apart as an employer of choice. You will design transformative candidate experiences, manage referral and diversity initiatives, lead campus hiring strategies, and leverage AI and automation to streamline TA operations. This is a high-impact, globally visible role where your work directly shapes Tekion s talent brand and hiring excellence. Key Responsibilities Candidate & Employee Experience Deliver a seamless, engaging experience for all candidates and employee referrals. Gather feedback to continuously improve the hiring journey. Maintain accurate candidate data through system-level validations. AI-Driven Talent Acquisition Lead adoption of AI-powered tools and automation to improve speed, personalization, and efficiency. Pilot and scale data-driven hiring solutions in collaboration with tech teams. Process Improvement & Issue Management Identify gaps in TA workflows and ensure smooth, efficient operations. Manage escalations, prioritize issues, and resolve TA-related challenges. Communication & Standardization Design and implement standardized communication templates for scheduling, offers, and feedback. Maintain TA guides, interview kits, and resources for consistency across regions. Strategic Programs & Initiatives Lead global TA programs including referral contests, ambassador programs, and training initiatives. Develop and execute diversity networking, leadership events, and inclusive hiring campaigns. Drive Talent Branding campaigns to strengthen Tekion s employer reputation. Campus Hiring & Early Talent Programs Build immersive, relationship-driven university recruiting programs. Collaborate with campus leads to attract top early-career talent. Execute high-impact 6-month internship programs for early leadership development. Playbook & Process Optimization Govern and continuously improve the TA Playbook with templates, guides, and workflows. Implement automation and bots to maximize efficiency and scalability. Recruiter Enablement & Training Design and deliver structured recruiter training on interviews, negotiation, and candidate engagement. Lead TA certification initiatives and maintain a continuous learning calendar. Reporting, Insights & Continuous Improvement Automate dashboards, scorecards, and KPI reports to provide real-time insights. Track Candidate NPS and use insights to enhance experience across the TA lifecycle. Qualifications Master s degree with 8+ years of measurable impact in TA program leadership in tech-driven organizations, or Bachelor s degree with 12+ years experience. Proven experience architecting and scaling global campus, referral, boomerang, and diversity TA programs. Strong expertise in process improvement, TA workflow optimization, and issue management. Hands-on experience with AI, automation, and modern ATS/HRIS tools (Greenhouse preferred). Track record in communication standardization, playbook creation, and recruiter enablement. Skilled in leveraging data and NPS insights to improve TA outcomes. Excellent stakeholder management, project leadership, and communication skills. Strong drive to innovate, lead change, and create remarkable candidate experiences. Competitive rewards & equity aligned with Radford standards A culture of empowerment, learning, and inclusivity High visibility and impact for your work on a global stage

Lead/Associate Manager Case Processing 1 Location: Bengaluru Employment Type: Full-Time About the Role We are seeking a dynamic and experienced Lead/Associate Manager Case Processing to join our Pharmacovigilance team in Bengaluru. This role requires deep domain knowledge, leadership capability, and hands-on experience in handling Individual Case Safety Reports (ICSRs) across various sources. The ideal candidate will be responsible for managing day-to-day operations, ensuring compliance with global regulatory requirements, and mentoring a team of case processors. Key Responsibilities Operational Oversight Oversee and ensure the timely processing of ICSRs in accordance with SLA/KPI metrics. Allocate tasks effectively across the team to meet project deliverables and workload requirements. Proactively monitor team performance and work closely with team members to resolve operational or domain-related challenges. Risk & Issue Management Identify, escalate, and mitigate risks related to deliverables, compliance, or resourcing. Serve as a point of contact for internal stakeholders and clients regarding operational queries or escalations. Team Leadership & Performance Management Conduct regular performance evaluations, provide constructive feedback, and support career development of team members. Guide and mentor the team and Subject Matter Experts (SMEs) in ICSR processes, compliance standards, and MedDRA coding. Support functional capability development within the team and leadership pipeline. Training & Quality Assurance Conduct process and project-specific training as needed to ensure team competence and readiness. Ensure adherence to quality standards by contributing to quality system documentation, SOPs, and procedural updates. Provide feedback and suggestions to strengthen client/internal workflows and ensure continuous improvement. Process Improvement & Strategic Contribution Suggest and implement process enhancements to improve efficiency, accuracy, and compliance. Contribute to the development of scalable and sustainable pharmacovigilance processes. Collaborate cross-functionally to support strategic goals and business growth initiatives. Required Experience & Knowledge In-depth understanding of ICH-GCP, GVP modules, 21 CFR, and relevant global regulatory requirements. Proven expertise in managing high-volume ICSR workloads, including serious, non-serious, and potentially serious reports. Experience processing ICSRs from diverse sources: spontaneous, literature, solicited, regulatory authorities, and clinical trials. Exposure to therapeutic areas such as rare diseases and oncology is highly desirable. Experience in literature screening and review would be an added advantage. Proficient in MS Office applications (Excel, Word, Outlook, PowerPoint). Candidate Profile Education: Master s degree in Life Sciences, Pharmacy, or Medicine (or higher), aligned with project requirements. Experience: 10 12 years of relevant experience in pharmacovigilance, case processing, or related functions. Strong leadership skills with a proven ability to train, mentor, and manage cross-functional teams. Demonstrated ability to allocate resources, manage competing priorities, and maintain high-quality standards. Proactive, process-driven mindset with a commitment to continuous improvement and regulatory compliance. Work with a global leader in drug safety and pharmacovigilance services. Lead high-performing teams and contribute to the delivery of impactful healthcare solutions. Be part of a collaborative environment that values innovation, learning, and operational excellence. Apply now to lead meaningful work that impacts patient safety around the world. Qualification : Masters degree in Life Sciences, Pharmacy, or Medicine (or higher), aligned with project requirements

Operations Executive Location: Bengaluru Work Type: Full-Time Role Summary As an **Operations Executive**, you will be integral in managing day-to-day business operations, ensuring seamless workflows, coordinating across departments, and supporting management in driving organizational success. Key Responsibilities Oversee daily operational activities to ensure efficient workflow and timely task completion. Coordinate with internal teams to facilitate smooth communication and project execution. Monitor operational performance and recommend process improvements to boost efficiency. Maintain accurate records, reports, and documentation related to operations. Assist in developing and implementing policies, procedures, and enhancements. Manage vendor relations, procurement, and inventory tracking as needed. Prepare and present regular operational reports to management. Troubleshoot operational challenges and provide prompt solutions. Requirements Graduate degree in Engineering, Supply Chain, or related fields. 0-1 years of experience in B2B or SaaS implementation preferred. Ability to balance attention to detail with a strategic, big-picture mindset. Strong communication and interpersonal skills to engage diplomatically across all levels. Understanding of customer/client requirements. Excellent soft skills including time management, prioritization, and delegation. Knowledge of Supply Chain Management (SCM) is a plus. Creative thinker with energy to introduce new ideas and innovations. Self-motivated, responsible, and capable of working independently. Highly organized with the ability to manage multiple tasks efficiently. Qualification : Graduate degree in Engineering, Supply Chain or related fields

Deputy General Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are seeking a dynamic and strategic Deputy General Manager Operations to lead the operations of Brookfield Properties campuses in Bengaluru. This role is ideal for a seasoned hospitality or property operations professional with 10+ years of experience in managing large-scale, customer-centric environments. As DGM Operations, you will oversee all aspects of campus operations, facilities management, P&L oversight, client services, and team leadership. Your goal will be to deliver exceptional tenant experiences, drive operational efficiency, and ensure brand alignment with Converge s placemaking vision. Key Responsibilities: 1. Strategic Operations & Property Management Lead end-to-end operations of campuses across the city/region. Ensure best-in-class building management aligned with hospitality standards. Oversee preventive maintenance, capital improvements, vendor contracts, and infrastructure upgrades. Monitor and optimize service delivery through structured reporting formats (SLAs, audits, monthly reports). Support event planning, catering services, and space on hire operations. 2. Financial Management & Revenue Growth Develop and manage annual operating budgets for city/regional campuses. Analyze financial reports, track performance against budgets, and identify cost-saving opportunities. Execute capital expenditure (CapEx) plans and drive operational cost reduction initiatives. Identify and implement income-generating services and amenities. Collaborate with the leasing team to support office space leasing in alignment with business plans. 3. Team Leadership & Collaboration Lead cross-functional campus teams including Operations, F&B, Events, Tenant Relations, and more. Establish training, SOPs, and KPIs to drive productivity and service excellence. Foster a culture of performance, safety, and continuous improvement. Work closely with internal stakeholders including Strategy, Leasing, Technology, and Marketing teams. 4. Client & Tenant Experience Build and maintain strong tenant relationships to ensure a superior experience. Regularly conduct tenant satisfaction surveys and develop action plans based on feedback. Use data insights to improve campus operations and user engagement. Drive tenant onboarding and offboarding processes to ensure seamless experiences. 5. Safety, Compliance & Sustainability Ensure compliance with fire safety, legal, health, and environmental standards. Oversee internal and external audits, documentation, and facility maintenance. Drive sustainability initiatives and CSR programs within operations. Essential Skills & Attributes: Strong commercial acumen and a customer-first mindset. Proven leadership and people management capabilities. Excellent communication, negotiation, and stakeholder management skills. Strategic thinker with the ability to execute operational plans effectively. High attention to detail and ability to manage multiple priorities under pressure. Technologically adept with an understanding of digital tools and platforms. Key Performance Indicators (KPIs): Campus revenue growth and P&L performance Converge app adoption and engagement metrics Successful launch and performance of new amenities Tenant satisfaction and Net Promoter Scores (NPS) Employee engagement and productivity metrics Optimization of space-on-hire utilization Preferred Qualifications: Bachelor's degree (minimum 3 years); postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus. 10+ years of experience in operations leadership within hospitality, real estate, or facilities management. Demonstrated success in leading large teams and complex, customer-facing environments. Strong focus on innovation, continuous improvement, and client satisfaction. This role is a unique opportunity to lead transformative operations in a fast-paced, high-growth environment impacting thousands of tenant employees daily. Qualification : Bachelor's degree postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus

Job Title: Facilities Manager Location: Bengaluru Role Overview The Facilities Manager ensures the smooth, safe, and sustainable operation of all physical infrastructure and services supporting the organization s activities. This role requires a blend of technical expertise, leadership, strategic vision, and a commitment to sustainability, safety, and operational excellence. Key Responsibilities 1. Communication & Leadership Lead and coordinate teams across maintenance, cleaning, security, and other facility-related functions. Delegate tasks effectively and maintain clear communication channels within teams and with other departments. Propose facility improvements and collaborate with stakeholders to implement solutions. 2. Technical Proficiency & Maintenance Oversee operation and maintenance of facility machinery and systems including electrical systems, HVAC, generators, boilers, and IT infrastructure. Conduct regular assessments and troubleshoot issues promptly to minimize downtime and ensure cost-effective operations. Manage vendor relationships for equipment servicing and maintenance contracts. 3. Safety & Crisis Management Develop and implement safety protocols, emergency response plans, and hazard mitigation strategies. Monitor compliance with safety regulations and standards to provide a secure work environment. Coordinate security services and ensure technological systems (CCTV, alarms, etc.) are operational. 4. Sustainability Initiatives Evaluate and improve energy efficiency across facilities (e.g., lighting, insulation, windows). Implement eco-friendly cleaning practices and promote recycling and waste reduction programs. Conduct sustainability training and hire contractors aligned with environmental goals. 5. Team & Conflict Management Manage schedules, workflow, and performance of maintenance, cleaning, and security teams. Resolve conflicts and promote a collaborative work culture. 6. Budgeting & Financial Oversight Prepare and manage the facilities budget, balancing operational efficiency with cost constraints. Plan for equipment lifecycle management, staffing, training, and other necessary expenditures. 7. Analytical Thinking & Strategic Planning Analyze operational data to optimize resource allocation and process improvements. Conduct risk assessments and safety audits to guide facility enhancements. Set goals aligned with organizational priorities and monitor progress. 8. Networking & Professional Development Build and maintain relationships with vendors, contractors, and industry professionals. Stay updated on emerging technologies, innovations, and regulatory changes affecting facilities management. Leverage network insights to improve facility operations and team capabilities. 9. Vision & Innovation Develop and execute a forward-looking facilities strategy aligned with the company s mission and growth objectives. Promote a culture of continuous improvement and innovation within the facilities team. Required Skills and Qualifications Proven experience in facilities management or related role. Strong technical knowledge of building systems, electrical, HVAC, and maintenance operations. Excellent communication and team leadership skills. Proficient in budgeting, financial planning, and vendor management. Demonstrated ability to manage safety protocols and emergency preparedness. Analytical mindset with strong problem-solving skills. Commitment to sustainability and eco-friendly practices. Preferred Qualifications Degree in Engineering, Facilities Management, or related field. Certification in Facility Management (e.g., IFMA, BIFM) is a plus. Experience with modern facility management software and tools. Knowledge of local safety and environmental regulations. Qualification : Degree in Engineering, Facilities Management, or related field.

Operations Executive Travel (CST Operations) Location: Bangalore, Karnataka Department: Travel Business Team Employment Type: Full-Time | On-site | Rotational Shifts About Paytm Paytm is India s leading digital payments and financial services platform. As a pioneer of the mobile QR revolution, our mission is to empower millions of Indians by integrating them into the formal economy through technology. With over 500 million users and 21 million merchants, we are redefining financial access and commerce in India. About the Team Our Travel Operations Team plays a vital role in ensuring superior customer experience and backend support for our growing B2C travel business. The team focuses on revenue and vendor management, driving efficiencies, and building profitable travel offerings. About the Role As an Operations Executive Travel, you will be responsible for delivering seamless backend support for our customers. You ll handle travel-related queries, process ticketing and refunds, and work across GDS and LCC airlines while ensuring a high level of customer satisfaction. Key Responsibilities Operate in a 24/6 rotational shift environment supporting domestic and international travel bookings. Manage backend operations via Freshdesk, phone, and internal systems. Handle ticketing, re-issuance, refunds, and escalations across GDS and LCC airlines. Provide high-quality resolution and travel guidance to customers. Maintain high customer satisfaction (CSAT) by resolving queries efficiently and professionally. Support and mentor junior team members when needed. Skills & Qualifications Excellent verbal and written communication skills. 0 1 year of experience in a travel agency or travel operations (freshers welcome). Familiarity with domestic and international travel booking systems is a plus. Proactive, adaptable, and willing to learn in a fast-paced environment. Strong tech proficiency for using internal tools, researching travel options, and process handling. Educational Qualification: MBA preferred. Be part of India s largest and fastest-growing digital ecosystem. Work in a dynamic, inclusive, and fun-first culture that values innovation and collaboration. Grow your career with exposure to top travel partners, tools, and training. Enjoy flexible work practices and a team-driven environment. Compensation & Perks We believe in rewarding talent and performance. As part of Paytm, you ll have access to growth opportunities, continuous learning, and the chance to create wealth by contributing to India s biggest fintech success story. Apply now to be part of the digital revolution in travel with Paytm!

Job Title: Operations Analyst Location: Bengaluru, India Company: ShopUp About ShopUp ShopUp is Bangladesh s leading full-stack B2B commerce platform for small businesses. With a mission to empower underserved retailers through technology, logistics, and financial services, ShopUp builds end-to-end infrastructure to solve core supply chain problems. Our India-based tech and data teams play a critical role in scaling intelligent, data-driven solutions across our platform. Role Overview We are looking for a performance-driven Operations Analyst to join our Bengaluru team. The ideal candidate will have a strong foundation in data analytics, a clear understanding of B2B commerce and logistics models, and the ability to drive cross-functional collaboration using insights derived from operational metrics. Key Responsibilities Analyze end-to-end operational data to identify bottlenecks, inefficiencies, and opportunities for optimization. Define and monitor operational KPIs; create dashboards that track performance across functions and geographies. Collaborate closely with finance, business, and tech/product teams to align operations with strategic business goals. Quantify the financial impact of inefficiencies and support data-driven decision-making for process improvements. Partner with product and operations teams to develop and refine SOPs to streamline workflows. Support the execution and tracking of operational enhancement projects through data and insights. Prepare regular performance dashboards and reports for senior leadership and key stakeholders. Qualifications Education: Bachelor s degree in Engineering, Data Science, Economics, or a related field. Experience: 3 5 years of relevant experience in operations, logistics, or business analysis, preferably in a B2B commerce or supply chain-focused organization. Key Skills Strong data analysis and problem-solving skills; ability to perform root cause analysis (RCA) and recommend actionable solutions. Proficiency in SQL (MS SQL, PostgreSQL, or MongoDB) for advanced queries and data extraction. Expertise in Excel/Google Sheets with experience in complex data modeling. Experience with BI and dashboarding tools (e.g., Power BI, Tableau, Looker Studio). Working knowledge of Python, R, or Go for data manipulation is a plus. Familiarity with ERP/CRM workflows and systems. Experience with project management tools (e.g., JIRA, Trello, Asana). Strong interpersonal and communication skills, with an ability to work cross-functionally and present insights to non-technical stakeholders. Be part of a fast-growing tech-first company solving real-world problems in emerging markets. Work alongside a talented and mission-driven team across India and Bangladesh. Enjoy a collaborative work culture with autonomy, growth opportunities, and continuous learning.

Senior PLM Analyst Teamcenter Location: Bengaluru Experience Required: 2 5 years Company: Pratt & Whitney (Raytheon Technologies) Job Overview Pratt & Whitney is looking for an experienced Senior PLM Analyst with a strong background in Teamcenter PLM systems to support the Engineering Applications team in delivering digital transformation and Model-Based Systems Engineering solutions across the enterprise. Responsibilities Develop, implement, and support customized PLM solutions using Teamcenter. Work closely with Engineering and DevOps teams to improve system availability, performance, and integration. Participate in Agile ceremonies, code reviews, sprint planning, and backlog grooming. Consult on PLM configuration issues, digital thread integration, and MBSE alignment. Contribute to the PLM roadmap and evaluate new tools and technologies like OpenPDM. Provide support for deployment, monitoring, and optimization of PLM tools. Assist with technical documentation, project status updates, and stakeholder presentations. Basic Qualifications 2 5 years of experience in PLM Teamcenter development and integration. Proficiency in customizing, configuring, and deploying PLM platforms. Strong communication, leadership, and cross-functional collaboration skills. Familiarity with DevSecOps practices and agile development methodologies. Preferred Qualifications Hands-on experience with Teamcenter Systems Modeler and OpenPDM. Understanding of MBSE, digital twin, or digital thread concepts. Ability to drive end-to-end solutions from design to implementation. Strong analytical and organizational skills with a proactive attitude. At Pratt & Whitney, we're redefining the future of aerospace. Join us to be part of a world-class team creating innovative technologies that power modern flight and sustainable innovation. Equal Opportunity Statement We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Apply Now Explore your potential with Pratt & Whitney. Apply today and be part of the digital transformation in aerospace engineering.

Job Title: Deputy Manager Location: Bengaluru Role Overview: As a Deputy Manager responsible for Data Protection and Security, you will play a pivotal role in leading and managing data protection initiatives. You will oversee a range of security tools and processes, ensuring the effective implementation of DLP, data classification, and CASB solutions across a global organization. You will coordinate with internal and external stakeholders, manage teams, and contribute to the development and execution of enterprise-wide data protection strategies. Key Responsibilities: Stakeholder Coordination: Collaborate with both internal and external stakeholders to understand client requirements, processes, and governance guidelines, ensuring effective communication and relationship management. Leadership: Manage and lead a team of professionals, fostering strong leadership skills and creating a collaborative environment for continuous improvement. Data Protection Strategy: Lead cross-functional initiatives to advance the enterprise-wide data protection strategy, including risk-based application inventory, data classification, access and encryption controls, data discovery, and monitoring. Risk Management: Identify and manage data protection risks, proposing improvements to the enterprise data protection strategy, policies, processes, and tools. DLP and Data Protection Tools: Hands-on experience in managing and implementing Data Loss Prevention (DLP) solutions (e.g., Forcepoint), data classification tools (Microsoft AIP, TITUS, Klassify), and CASB solutions (Netskope) for 6000+ end users globally. Data Inventory & Reporting: Oversee the management and administration of data inventory tools, providing operational reports to management teams on the status and effectiveness of data protection measures. Policy Development & Implementation: Spearhead the design, implementation, and policy development for DLP platforms and CASB solutions, ensuring compliance with organizational and client-specific requirements. Endpoint Security & Intrusion Detection: Implement measures to detect and prevent intrusions using Endpoint, EDR (Endpoint Detection and Response) tools, and other security solutions. Security Program Expansion: Develop business procedures for DLP programs, recommend and implement expansions based on evolving business requirements, and ensure ongoing program improvements. Collaboration & Reporting: Collaborate with leadership to present findings, updates, and strategies for enhancing data protection initiatives. Desired Skills & Experience: Technical Expertise: Hands-on experience with DLP (Forcepoint), Data Classification tools (Microsoft AIP, TITUS, Klassify), and CASB (Netskope). Familiarity with file/email/endpoint encryption, data discovery, and data masking solutions. Experience implementing DLP and CASB standards across a large-scale global environment (6000+ users). Leadership & Management: Strong leadership skills with the ability to manage and mentor a team of professionals, ensuring project delivery and quality standards are met. Data Protection Strategy & Risk Management: In-depth knowledge of data protection strategies, risk management, and enterprise-wide data protection frameworks. Communication & Collaboration: Excellent communication skills with the ability to manage stakeholder relationships and work across multiple teams, ensuring alignment on data protection goals. Process & Policy Development: Experience in developing, fine-tuning, and implementing DLP policies, as well as working on continuous improvements in data protection practices. Security Tools & Practices: Hands-on experience with tools like Endpoint Detection and Response (EDR), DLP solutions, and CASB, with a focus on security program implementation and risk mitigation. Qualifications: Education: Bachelor's degree or equivalent in IT, Cybersecurity, or related fields. Experience: 5+ years of relevant experience in data protection, DLP implementation, and team management in a complex global environment. Certifications: Relevant certifications (e.g., CISSP, CISM, CISA, or equivalent) would be an advantage. Why Join Us: In this role, you will have the opportunity to shape and drive critical data protection initiatives across a large global organization. You will lead the implementation of cutting-edge solutions and be an integral part of a dynamic team focused on securing enterprise data and improving security frameworks. This role offers the chance to make a significant impact on the company s data security posture while also growing and mentoring a team of cybersecurity professionals. Qualification : Bachelor's degree or equivalent in IT, Cybersecurity, or related fields.

Company Overview: At ABB, we are committed to addressing global challenges and creating sustainable solutions. Our core values of care, courage, curiosity, and collaboration drive us to innovate, while our focus on diversity, inclusion, and equal opportunities ensures a dynamic and inclusive work environment where everyone can thrive. Role Summary: We are scaling RUN Services, and we need a hands-on Operations Manager with deep technical expertise to ensure the operational stability, performance, and compliance of our applications. In this role, you will be responsible for managing key applications, ensuring service uptime and performance optimization, and maintaining security and compliance. You will also drive continuous improvement in IT operations and collaborate with global teams to solve complex technical challenges. Key Responsibilities: Operational Management: Own and manage the operational execution of key applications, ensuring 99.9% uptime and service stability. Technical Expertise & Troubleshooting: Act as the go-to technical expert for diagnosing, troubleshooting, and resolving infrastructure and application issues. Performance Optimization: Optimize system performance by proactively identifying inefficiencies and implementing solutions to improve service quality. Compliance & ITIL Processes: Ensure compliance with ITIL processes, security standards, and corporate policies across all applications. Vendor Management & SLA Definition: Collaborate with vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations. Process Automation: Automate and enhance operational processes to improve the efficiency, resilience, and scalability of RUN Services. Onboarding of Applications: Support the onboarding of applications, ensuring seamless transitions into RUN Services. KPI Monitoring & Reporting: Monitor and analyze Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and meet business objectives. Qualifications & Requirements: Experience: 3-5 years of hands-on experience in IT operations, managing enterprise applications and infrastructure in dynamic environments. Technical Expertise: Strong knowledge of cloud platforms (Azure/AWS), Linux/Windows systems, networking, and databases. Proficiency in using automation tools, CI/CD pipelines, and monitoring solutions. ITIL Knowledge: Strong understanding and experience in ITIL frameworks and service operations, especially in Incident, Problem, and Change Management. Troubleshooting & Problem Solving: Proven track record in diagnosing, troubleshooting, and resolving complex IT incidents and performance issues. Certifications (Preferred): Certifications in cloud technologies (Azure/AWS), ITIL, or infrastructure-related credentials are a plus. Scripting & Automation Skills: Advanced skills in scripting, automation, and monitoring to drive operational excellence and process improvements. Communication Skills: Strong written and verbal communication skills in English, with the ability to work effectively with global teams and stakeholders. High-Pressure Performance: Ability to thrive in high-pressure environments, managing multiple priorities while maintaining service excellence. At ABB, we value collaboration, creativity, and sustainable solutions. As an Operations Manager in Run Services, you will play a crucial role in driving operational excellence, ensuring application performance, and continuously improving our IT service delivery. Join a global team of forward-thinking professionals, and contribute to shaping the future of IT operations at ABB.

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

Job Title: Data Engineer Location: Bengaluru (Hybrid) About Couchbase: As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission! Position Overview: We are seeking a highly skilled Data Engineer with a strong background in data warehousing, advanced analytics, and AI integration. The ideal candidate will have 5+ years of experience designing and implementing data pipelines, building robust analytics platforms, and working with modern data technologies like Snowflake, Google Cloud, Databricks, Looker, PowerBI, and Tableau. As part of our Delorean team, you will play a pivotal role in driving innovation and ensuring our data infrastructure supports strategic decision-making. Key Responsibilities: Data Infrastructure Development: Design, develop, and maintain scalable data pipelines and ETL processes to support data ingestion, transformation, and storage across multiple platforms. Experience with Cloud Data Platforms: Expertise in implementing and optimizing solutions using industry-leading tools such as Snowflake, Databricks, and Google Cloud Platform. Demonstrated ability to ensure high performance, scalability, and cost-effectiveness in data infrastructure and workflows. Analytics & Visualization: Build and maintain interactive dashboards and reports using Looker, PowerBI, and Tableau to provide actionable insights to business stakeholders. AI & Advanced Analytics: Collaborate with Data Science teams to integrate AI models and machine learning workflows into data pipelines for predictive analytics and automation. Data Governance: Ensure data quality, security, and compliance with industry best practices and regulatory requirements. Collaboration: Partner with cross-functional teams, including Product, Engineering, and Business Operations, to understand data requirements and deliver tailored solutions. Continuous Improvement: Identify opportunities to improve data workflows, adopt new technologies, and drive operational efficiency. Qualifications: Education: Bachelor s or Master s degree in Computer Science, Data Engineering, or a related field. Experience: 5+ years of hands-on experience in data engineering, data warehousing, or related fields. Technical Skills: Expertise in Snowflake, Databricks, and Google Cloud Platform (Mandatory experience in at least one tool). Proficiency in ETL/ELT processes and data pipeline tools (e.g., Apache Airflow, dbt). Experience with data visualization tools like Looker, Power BI, and Tableau. Strong SQL skills and familiarity with Python or Scala for data processing. Knowledge of AI/ML concepts and frameworks for integrating predictive models. Soft Skills: Excellent problem-solving skills with a proactive mindset. Strong communication and collaboration skills to work effectively with technical and non-technical teams. Ability to manage multiple priorities in a fast-paced environment. Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase s mission is to simplify how developers and architects develop, deploy, and consume modern applications. With Capella, our flexible, affordable cloud platform, we empower organizations to quickly build and deliver premium customer experiences with unmatched price-performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications. Benefits at Couchbase: Generous Time Off Program: Flexibility to care for yourself and your family. Wellness Benefits: Comprehensive medical plans, dental, vision, life insurance, and employee assistance programs. Financial Planning: RSU equity program, ESPP, retirement planning, and business travel insurance. Career Growth: A Be valued, Create value approach to your career development. Fun Perks: Ergonomic office setup, food & snacks for in-office employees, and more! Qualification : Bachelors or Masters degree in Computer Science, Data Engineering, or a related field.

Skills Required: Should have a minimum 6+ years in Data Engineering, Data Analytics platform. Should have strong hands-on design and engineering background in AWS, across a wide range of AWS services with the ability to demonstrate working on large engagements. Should be involved in Requirements Gathering and transforming them to into Functionally and technical design. Maintain and optimize the data infrastructure required for accurate extraction, transformation, and loading of data from a wide variety of data sources. Design, build and maintain batch or real-time data pipelines in production. Develop ETL/ELT Data pipeline (extract, transform, load) processes to help extract and manipulate data from multiple sources. Automate data workflows such as data ingestion, aggregation, and ETL processing and should have good experience with different types of data ingestion techniques: File-based, API-based, streaming data sources (OLTP, OLAP, ODS etc) and heterogeneous databases. Prepare raw data in Data Warehouses into a consumable dataset for both technical and non-technical stakeholders. Strong experience and implementation of Data lakes, Data warehousing, Data Lakehousing architectures. Ensure data accuracy, integrity, privacy, security, and compliance through quality control procedures. Monitor data systems performance and implement optimization strategies. Leverage data controls to maintain data privacy, security, compliance, and quality for allocated areas of ownership. Experience of AWS tools (AWS S3, EC2, Athena, Redshift, Glue, EMR, Lambda, RDS, Kinesis, DynamoDB, QuickSight etc.). Strong experience with Python, SQL, pySpark, Scala, Shell Scripting etc. Strong experience with workflow management & Orchestration tools (Airflow, Should hold decent experience and understanding of data manipulation/wrangling techniques. Demonstrable knowledge of applying Data Engineering best practices (coding practices to DS, unit testing, version control, code review). Big Data Eco-Systems, Cloudera/Hortonworks, AWS EMR etc. Snowflake Data Warehouse/Platform. Streaming technologies and processing engines, Kinesis, Kafka, Pub/Sub and Spark Streaming. Experience of working with CI/CD technologies, Git, Jenkins, Spinnaker, Ansible etc Experience building and deploying solutions to AWS Cloud. Good experience on NoSQL databases like Dynamo DB, Redis, Cassandra, MongoDB, or Neo4j etc. Experience with working on large data sets and distributed computing (e.g., Hive/Hadoop/Spark/Presto/MapReduce). Good to have working knowledge on Data Visualization tools like Tableau, Amazon QuickSight, Power BI, QlikView etc. Experience in Insurance domain preferred.

Description About Marketing Cloud: Salesforce Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce platform. We help tens of thousands of businesses connect with billions of customers each year. About this role: We are seeking a Director of Product Management to help enter a new category of Marketing Technology. This role requires a strong ability to prototype, evangelize, and gain support from senior and executive leadership teams. You will foster quick progress through prototyping and experimentation - turning concepts into code this year. You will support a Senior Director and Senior Vice President in executing this vision by designing customer-centric solutions in this space while leveraging partnerships with other Salesforce clouds to execute. If you are passionate about driving innovation and growth in Marketing Technology, we would love to hear from you. This role reports to a Senior Vice President of Product Management based in the Bellevue, WA office. Responsibilities: Drive feature-area level execution in a team entering a new category of Marketing Technology for Marketing Cloud. Support evangelism of this endeavor to senior and executive leadership teams. Deliver requirements, experiments, Proof-of-concept, and ultimately a released capability within the year - and then help scale investment in this area. Develop partnerships with related Salesforce clouds to maximize the impact of this program. Support development and revision of the Marketing Cloud roadmap overall. Elevate the organization s understanding of Marketer s needs and competitive pressures. Requirements: 10+ years of experience as a Product Manager or equivalent Deep experience with marketing technologies or workflow management Consistent track record of leading all aspects of a successful product throughout its lifecycle. Strong analytical and problem-solving skills, with the ability to make data-driven decisions Excellent written and verbal communication skills, including experience addressing executive leadership Demonstrated excellence at working independently and effectively with cross-functional teams in a matrix organization. Demonstrated success in distributed, global team Qualification : 10+ years of experience as a Product Manager or equivalent

Position: AWS Trust & Safety Specialist I Overview: The AWS Sales, Marketing, and Global Services (SMGS) team drives revenue, adoption, and growth from the largest and fastest-growing small and mid-market accounts to enterprise-level customers, including public sector clients. As part of AWS Global Support, the Trust & Safety (T&S) Abuse Investigation & Prevention Team plays a crucial role in maintaining the integrity and reputation of AWS's IP space. The team focuses on identifying and mitigating online abuse hosted on AWS infrastructure and acts as the first line of defense by vetting potential abuse issues and collaborating with AWS customers to halt harmful activities. As an AWS Trust & Safety Specialist I, you will engage in high-impact investigations, collaborating with multiple teams across AWS to develop scalable solutions for preventing abuse and protecting the AWS ecosystem. You will play a key role in analyzing trends, troubleshooting complex issues, and ensuring the highest level of support for customers and internal stakeholders. Key Responsibilities: Customer Engagement & Expert Support: Provide subject matter expertise (SME) and escalation support for complex customer inquiries related to abuse investigations. Assist in identifying and addressing root causes of abuse cases to ensure efficient resolution. Root Cause Analysis & Process Improvement: Lead investigations into escalated abuse cases, identifying operational inefficiencies and recommending process improvements. Collaborate with internal teams to develop solutions that prevent abuse and improve response times. Cross-Functional Collaboration: Work closely with AWS Enterprise teams, including Technical Account Managers (TAMs), Sales, and Solutions Architects, to address abuse-related issues, develop strategies, and drive continuous improvement. Mentorship & Knowledge Sharing: Mentor new team members, share best practices, and help evolve the T&S team s capabilities to better mitigate large-scale abuse events. High-Impact Projects: Lead cross-functional initiatives to drive long-term solutions and mitigate abuse risks, while simultaneously managing smaller projects to support global efforts. Customer Advocacy: Act as the Voice of the Customer by identifying trends, communicating findings to leadership, and implementing innovative solutions based on customer feedback. Critical Event Support: Assist in customer communications during critical AWS events, providing timely updates and ensuring effective mitigation of abuse-related issues. Qualifications & Experience: Basic Qualifications: Bachelor s degree or equivalent experience in a technical position. 2+ years of experience in a Trust & Safety or similar environment, handling online abuse and security issues. Strong understanding of internet security concepts and common vulnerabilities. Working knowledge of networking technologies such as DNS, TCP/IP, SSL, DHCP, and Load Balancing. Proven technical support experience in abuse/security practices. Preferred Qualifications: Excellent written and verbal communication skills, with the ability to communicate complex technical information clearly. Willingness to participate in an on-call rotation for emergent abuse-related situations. Strong customer handling, conflict resolution, and problem-solving skills, with a focus on delivering exceptional customer experience. Familiarity with both Windows and Linux/Unix operating systems. Experience resolving complex technical escalations, including post-mortem error analysis. Knowledge of Amazon Web Services products and cloud computing technologies. About the Team: At AWS, we value diverse experiences and encourage applicants from varied backgrounds to apply. Whether your career is just beginning or has followed an unconventional path, we welcome your unique perspective. We believe that diversity strengthens our team and fosters innovation. Amazon Web Services (AWS) is the most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, offering a robust suite of products and services that empower organizations of all sizes. Inclusive Team Culture: We promote curiosity and connection, with employee-led affinity groups that foster an inclusive environment where everyone is proud of their differences. Mentorship & Career Growth: We are committed to providing continuous learning, knowledge-sharing, and career-advancing resources to help you grow as a well-rounded professional. Work/Life Balance: We strive for work-life harmony and flexibility, ensuring that our employees can thrive both professionally and personally. Qualification : Bachelors degree OR equivalent experience in a technical position.

About Unilever: Unilever is a global leader in sustainability, with over 400 brands like Lipton, Knorr, Dove, and Axe. Through innovation and purpose-led business, Unilever reaches 2.5 billion people every day, improving lives and making a positive impact. Join us, and you'll work alongside inspiring leaders and peers to help shape a better future for our customers, business, and planet. About UniOps: Unilever Operations (UniOps) is Unilever's global technology and operations engine. Offering business services, technology, and enterprise solutions, UniOps serves over 190 locations and ensures seamless, end-to-end delivery for a Purpose Led and Future Fit Unilever. Main Job Purpose: This position is responsible for managing Tax Compliance and Accounting processes for several Latin American countries. You will gain exposure to various Tax and Finance teams and interact with Global Tax Process Excellence teams. Your main responsibilities will cover VAT, WHT, CIT, Transfer Pricing, and Group Tax Reporting. Key Responsibilities: Tax Compliance & Accounting: VAT/WHT Computation: Prepare complex returns for VAT and WHT. CIT Tax Provision: Rule-based calculations for CIT tax provisions, advance tax, and quarterly group reporting. Tax Data Management: Ensure accuracy and hygiene of tax-related master data and transactional data. Tax Payments: Oversee timely tax payments to authorities per country timelines. Tax Reporting: Ensure compliance with tax-related controls and reporting frameworks. Collaboration & Support: Work with Unilever s global tax teams and outsourced service providers to stay updated on tax law changes. Provide data/documentation support for audit queries and country tax audits. Ensure all agreed KPIs are met in the tax process. Continuous Improvement: Drive continuous process improvements and propose best-in-class solutions for direct/indirect taxes. Implement tools and technology for improved process efficiency. Team Leadership: Lead, coach, and develop a team of two tax data specialists. Manage stakeholder relationships across countries. Key Requirements: Technical Skills: Strong understanding of accounting, tax concepts (direct/indirect/withholding taxes, transfer pricing). End-user knowledge of SAP (FI module). Proficiency in Excel, with experience collecting and consolidating data from accounting/ERP systems. Knowledge of Power BI, Tableau, or Workflow management tools is a plus. Experience: 5-6 years of experience in accounting or finance (R2R) and direct/indirect tax. Experience in tax process management, tax compliance, or handling successful transitions to Global Hubs. Soft Skills: Strong verbal and written communication skills. Proactive attitude, problem-solving, and analytical skills. Ability to manage small teams and communicate effectively across various levels. Self-starter with proven ownership of responsibilities. Key Interfaces: Global Tax Team Country Tax and Finance Teams Outsourced Service Providers (Big 4) Central R2R/P2P/O2C Teams IT Teams

Be part of the world s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life giving us a unique opportunity to build a brighter future. Every individual here can bring their purpose to life through their work. Join us and you ll be surrounded by inspiring leaders and supportive peers. Among them, you ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we ll work to help you become a better you. ABOUT UNIOPS: Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit. Background: UniOps Tax Data Centre of Excellence team in Unilever is responsible for collection, analysis of tax and finance data and performing / supporting tax compliance, tax, tax reporting and tax audit. in the areas related to direct tax, indirect tax, withholding tax and transfer pricing. The team is also responsible for monitoring the tax control framework and co-development of tax related technology infrastructure along with IT team and maintaining Global Process Model (GPM) and exceptions resolution for tax related issues Main purpose of job: The Global Tax function has launched the Future of Tax (FOT) transformation project under the Digital Finance umbrella. As part of the Future of Tax project, compliance work related to direct tax, indirect tax, withholding tax and transfer pricing which will be done by Business and Supplier Operations Team, under a new target Operating Model (TOM). The new TOM will involve tax process to be performed across Global Tax team, Country Tax Team, UniOps and 3rd party consultant (Big 4s). The UniOps team is envisioned to be the central tax data organization with the responsibility to deliver good quality data. The team has to manage tax data in order to improve the efficiency of the tax operations in a cost-effective manner. UniOps vision is to build an externally benchmarked, world class Tax Data COE which delivers End to End high-quality, accurate financial information for effective decision making and meeting regulatory requirements. Guiding Principles for project success Drive value by freeing up space within Tax (through effective partnering) to focus on strategy Global, standardized, simplified and efficient tax process model Flexible, agile and Future Fit sustainable operations Ownership mindset with passion for high performance Key Requirements of the Role: Collecting / querying / consolidating information from accounting / ERP systems (SAP) Managing financial data with focus on hygiene of master data and transactional data Reconciliation and analysis of data Check sample high value documents checks on tax data being extracted. Check for accuracy and allowance of expenses for tax deduction Monthly/quarterly calculation of VAT and preparation of VAT returns for various countries across the globe Annual preparation of Corporate Income Tax packs of various countries across the globe Post tax related entries in the books of accounts, after sign off from country tax team Ensure tax related payments happen to government / tax authorities as per the timelines in respective countries. Ensure tax related controls and compliance are met as per the Unilever control framework Prepare and maintain detailed documentation/files on monthly basis related to direct tax reporting. Provide documentation / data support on the audit queries raised with analysis performed. Archiving of documents of all the direct tax related activities from data extraction till filings in company dedicated folders as per ITGC & audit requirements. Technical Skills Good Accounting Knowledge (Record to Report) Overview of Direct/Indirect Tax Fully conversant with SAP (FI Module) Awareness of Power BI, Tableau and Workflow management tools would be an added advantage. Successful transition of Record to Report or other finance activities to a Global Hub Soft skills: Good in verbal and written communications. Should have a positive attitude and should be able to proactively get things done Strong problem solving, and analytical skills Good interpersonal Skills - Must have the ability to effectively communicate with personnel at all levels inside and outside of the company. Must be a self-starter with proven ability to take ownership of job responsibilities. Educational Qualification and Experience Semi qualified CA/ICWAI/Masters Degree in Accounting with 2-3- years of experience Work experience in Accounting and Finance Key interfaces Global Tax Team Country Tax Team Country Finance Team Outsourced Service Provide (Big 4)) Qualification : Semi qualified CA/ICWAI/Masters Degree in Accounting with 2-3- years of experience

Main Purpose of the Job: The role is key to the Future of Tax transformation project, with a focus on direct tax, indirect tax, withholding tax, and transfer pricing. You will manage tax data, support tax compliance and reporting, ensure the tax control framework is met, and work closely with both global tax teams and external service providers. You'll also drive process improvements and efficiencies, helping Unilever meet regulatory requirements and business objectives. Key Responsibilities: Tax Compliance & Reporting: Compute VAT and WHT, prepare returns for complex countries. Rule-based calculations for CIT tax provision, advance tax, and quarterly reporting. Manage end-to-end tax data, ensuring the accuracy of master and transactional data. Identify discrepancies in tax data and analyze trends. Tax Payments & Controls: Ensure timely tax payments to authorities in line with local regulations. Meet tax-related controls and compliance standards as per Unilever s framework. Collaboration & Support: Work with Global Tax Teams and third-party providers on changes in tax laws and regulations. Provide documentation and data support for audit queries. Archive direct tax-related documents in accordance with ITGC and audit requirements. Provide data clarifications to relevant stakeholders and support tax audits. Continuous Improvement: Recommend best practices for tax processes and suggest improvements to enhance efficiencies. Implement tools and technologies to drive process improvements. Team Leadership: Lead, coach, and develop a team of two tax data specialists. Manage stakeholders across different countries to ensure process alignment. Key Skills and Requirements: Technical Skills: Strong knowledge of accounting, direct/indirect taxes, withholding tax, and transfer pricing. Proficient in SAP (FI module) and Excel. Experience in consolidating information from accounting/ERP systems. Familiarity with Power BI, Tableau, and workflow management tools is a plus. Experience: Qualified accountant with 5-6 years of experience in Accounting (R2R) and/or Direct/Indirect Tax. Experience in tax compliance and reporting, tax audits, and managing large-scale tax data. Experience transitioning activities to a global hub will be an advantage. Soft Skills: Excellent communication skills, both verbal and written. Proactive, solution-oriented, and capable of driving tasks to completion. Strong problem-solving and analytical skills. Ability to lead small teams and manage relationships across various business functions. Self-starter with proven ownership and accountability. Educational Qualifications: Qualified Accountant (CA, CPA, or equivalent) with 5-6 years of relevant experience. Key Interfaces: Global Tax Team Country Tax Team Country Finance Team Outsourced Service Providers (Big 4) Central R2R/P2P/O2C Teams IT Teams

About Unilever: Unilever is a purpose-driven company that impacts lives worldwide through its 400+ brands like Dove, Lipton, Knorr, and Axe. Reaching 2.5 billion people daily, we aim to make sustainable living commonplace. Innovation is at the heart of our mission, and we foster an environment that encourages creativity, collaboration, and personal growth. Join us to make a real impact while growing into the best version of yourself. About UniOps: UniOps is the global technology and operations hub of Unilever, delivering business services, technology solutions, and seamless operational support across 190+ locations. Through innovation and user-centered services, UniOps powers Unilever's purpose-led and future-fit vision. Background: UniOps Tax Operations Team oversees tax compliance, group tax reporting, and tax audits, covering VAT, withholding tax, corporate income tax (CIT), and transfer pricing. The team is responsible for maintaining the tax control framework and driving continuous improvements in processes. With the launch of the Future of Tax (FOT) transformation project under the Digital Finance umbrella, tax compliance processes will operate under a new Target Operating Model (TOM). This model involves collaboration across the Global Tax Team, Country Tax Teams, UniOps, and external consultants (Big 4s). UniOps is building a world-class Tax Data Center of Excellence (COE) to deliver high-quality, accurate financial data, enabling effective decision-making and regulatory compliance. Main Purpose of the Job: As part of the Future of Tax project, the Tax Compliance Analyst will handle compliance work related to VAT, withholding tax (WHT), corporate income tax (CIT), and transfer pricing. The role focuses on managing tax data, ensuring compliance with regulations, and supporting tax audits while contributing to process improvements and efficiency initiatives. Key Responsibilities: Tax Compliance and Reporting: Compute VAT and WHT and prepare returns for assigned jurisdictions. Perform rule-based calculations for CIT provisions, advance tax, and quarterly group reporting. Manage tax data to ensure accuracy, focusing on master data and transaction hygiene. Identify discrepancies in tax data and analyze trends for corrective actions. Tax Controls and Payments: Ensure timely tax payments to relevant authorities in compliance with regulations. Maintain adherence to Unilever s tax control framework. Collaboration and Documentation: Work closely with global tax teams and external service providers to implement changes in tax laws. Provide documentation and data support for audit queries, performing detailed analyses as required. Archive tax-related documentation in line with ITGC and audit requirements. Process Improvement and Technology Deployment: Recommend and implement process improvements for tax efficiency. Leverage tools like Power BI, Tableau, and workflow management systems to enhance efficiency. Key Metrics: Ensure all key performance indicators (KPIs) in tax processes are consistently met. Required Skills and Experience: Technical Skills: Strong accounting knowledge, with an understanding of CIT, VAT, WHT, and transfer pricing. Hands-on experience with SAP (FI module). Awareness of tools like Power BI, Tableau, and workflow management systems is an advantage. Proficiency in collecting, querying, and consolidating data from ERP/accounting systems. Soft Skills: Excellent verbal and written communication skills. Positive attitude and proactive approach to problem-solving. Strong analytical and problem-solving abilities. Strong interpersonal skills to interact effectively at all organizational levels. Proven ability to take ownership and drive responsibilities to completion. Educational Qualifications: Qualified Accountant (CA/CMA) with 2 3 years of relevant experience. Experience in Accounting (R2R), Finance, or Direct/Indirect Tax. Key Interfaces: Global Tax Team Country Tax Team Country Finance Team External Service Providers (Big 4) Central R2R/P2P/O2C Teams IT Teams Why Join Us? Unilever offers a unique opportunity to be part of a global team focused on innovation, sustainability, and purposeful growth. You ll work on meaningful projects, collaborate with inspiring leaders, and gain exposure to cutting-edge technologies and processes in the tax domain. At Unilever, your work will help shape a better future for everyone. Qualification : Qualified Accountant (CA/CMA)s with 2-3 years of experience