Workforce Optimization Jobs in Bengaluru
877 Jobs Found
Associate Principal TA Program Manager
Tekion
Associate Principal TA Program Manager Location: Bangalore About Tekion Tekion is transforming the automotive industry with the first cloud-native automotive platform, connecting OEMs, dealerships, technology partners, and consumers. Through ARC, AEC, and APC, we deliver seamless, AI-driven digital experiences for the automotive ecosystem. Tekion employs ~3,000 people across North America, Asia, and Europe and is committed to innovation, inclusion, and a high-performance culture. Role Overview As Associate Principal TA Program Manager, you will architect, execute, and evolve global talent acquisition programs that set Tekion apart as an employer of choice. You will design transformative candidate experiences, manage referral and diversity initiatives, lead campus hiring strategies, and leverage AI and automation to streamline TA operations. This is a high-impact, globally visible role where your work directly shapes Tekion s talent brand and hiring excellence. Key Responsibilities Candidate & Employee Experience Deliver a seamless, engaging experience for all candidates and employee referrals. Gather feedback to continuously improve the hiring journey. Maintain accurate candidate data through system-level validations. AI-Driven Talent Acquisition Lead adoption of AI-powered tools and automation to improve speed, personalization, and efficiency. Pilot and scale data-driven hiring solutions in collaboration with tech teams. Process Improvement & Issue Management Identify gaps in TA workflows and ensure smooth, efficient operations. Manage escalations, prioritize issues, and resolve TA-related challenges. Communication & Standardization Design and implement standardized communication templates for scheduling, offers, and feedback. Maintain TA guides, interview kits, and resources for consistency across regions. Strategic Programs & Initiatives Lead global TA programs including referral contests, ambassador programs, and training initiatives. Develop and execute diversity networking, leadership events, and inclusive hiring campaigns. Drive Talent Branding campaigns to strengthen Tekion s employer reputation. Campus Hiring & Early Talent Programs Build immersive, relationship-driven university recruiting programs. Collaborate with campus leads to attract top early-career talent. Execute high-impact 6-month internship programs for early leadership development. Playbook & Process Optimization Govern and continuously improve the TA Playbook with templates, guides, and workflows. Implement automation and bots to maximize efficiency and scalability. Recruiter Enablement & Training Design and deliver structured recruiter training on interviews, negotiation, and candidate engagement. Lead TA certification initiatives and maintain a continuous learning calendar. Reporting, Insights & Continuous Improvement Automate dashboards, scorecards, and KPI reports to provide real-time insights. Track Candidate NPS and use insights to enhance experience across the TA lifecycle. Qualifications Master s degree with 8+ years of measurable impact in TA program leadership in tech-driven organizations, or Bachelor s degree with 12+ years experience. Proven experience architecting and scaling global campus, referral, boomerang, and diversity TA programs. Strong expertise in process improvement, TA workflow optimization, and issue management. Hands-on experience with AI, automation, and modern ATS/HRIS tools (Greenhouse preferred). Track record in communication standardization, playbook creation, and recruiter enablement. Skilled in leveraging data and NPS insights to improve TA outcomes. Excellent stakeholder management, project leadership, and communication skills. Strong drive to innovate, lead change, and create remarkable candidate experiences. Competitive rewards & equity aligned with Radford standards A culture of empowerment, learning, and inclusivity High visibility and impact for your work on a global stage
Assistant Manager - Process Design
Zeta
Job Title: Assistant Manager Process Design Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch innovative financial products. Co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform Zeta Tachyon is the industry s first modern, cloud-native, fully API-enabled banking stack. With over 15 million cards issued globally, Zeta Tachyon enables: Seamless, digital-first cardholder experiences Embeddable banking support for partners Hyper-personalized card programs Rapid product launches through web-based configurators Robust compliance and fraud management capabilities Zeta is working with major banks and fintechs globally and has 1,700+ employees, with 70% in R&D. The company raised $280M at a $1.5B valuation in 2021, backed by SoftBank, Mastercard, and other top investors. Role Overview: We are looking for an Assistant Manager Process Design who will drive automation, process transformation, and customer experience optimization. This role involves working closely with Product, Engineering, and Operations teams to build scalable and efficient customer support processes. Key Responsibilities: Identify opportunities for automation and process improvements and create a transformation roadmap. Design intuitive chatbot customer flows to enhance digital experience. Re-engineer existing processes to improve First Time Resolution (FTR) and overall customer satisfaction (CSAT). Set up proactive monitoring for customer journey leakages and coordinate with relevant teams for quick resolution. Establish a robust Voice of Customer (VOC) mechanism using inputs from multiple channels (email, chat, NPS, social media). Define and implement strategic process transformation initiatives to enhance the customer journey. Lead cross-functional efforts with Product, Engineering, and Operations to deliver process excellence. Support recovery work when necessary, ensuring business continuity. Deliver timely status updates to management and project stakeholders. Required Skills & Competencies: 2 4 years of experience in Process Design, Process Excellence, or Operational Transformation. Background in Operational Metrics (CSAT, AHT, FTR, Re-opens, FRT). Strong knowledge of Excel and PowerPoint. Six Sigma certification (preferably Black Belt) and experience with Lean methodologies. Familiarity with AI, automation, and digital tools in customer support. Excellent analytical and critical thinking abilities. Strong decision-making skills in real-time scenarios. Proven ability to work with multiple stakeholders to drive results. Excellent verbal and written communication skills. Qualifications: Bachelor s Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field. Equal Opportunity Employer: Zeta celebrates diversity and is committed to creating an inclusive environment for all. We welcome applicants from all backgrounds, cultures, and communities and believe a diverse workforce is key to our success. Qualification : Bachelors Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field
Assistant General Manager (AGM) Human Resources
Jindal Aluminium
Position: Assistant General Manager (AGM) Human Resources Department: Human Resource Location: Bengaluru Role Overview: We are seeking a strategic and experienced AGM Human Resources to lead and support the development and execution of HR strategies that align with the company s overall business objectives. This role encompasses talent acquisition, performance management, employee engagement, compliance, and HR operations to drive organizational effectiveness. Key Responsibilities: Strategic HR Management: Support the design and implementation of HR strategies that align with business goals and promote organizational growth. Talent Acquisition & Onboarding: Oversee end-to-end recruitment processes for critical roles across various departments ensuring the attraction and retention of top talent. Performance Management: Implement and maintain performance management systems, ensuring timely goal setting, regular reviews, and constructive feedback. Employee Engagement & Relations: Foster a positive workplace culture encouraging openness, collaboration, and continuous improvement. Learning & Development: Identify training needs and coordinate learning initiatives to enhance employee skills and career growth. Compliance & Policy Implementation: Ensure HR policies and practices comply with labor laws and internal standards, minimizing legal risks. HR Analytics & Reporting: Analyze HR data and metrics to provide actionable insights supporting informed decision-making. HR Operations: Oversee payroll processes, benefits administration, and management of HRMS/HRIS systems for efficient HR service delivery. Qualifications & Skills: MBA/PGDM in Human Resources or equivalent qualification. Proven experience in strategic HR management and operations. Strong understanding of labor laws and compliance requirements. Excellent interpersonal, communication, and leadership skills. Ability to analyze data and drive insights for organizational improvements. Qualification : MBA/PGDM in Human Resources or equivalent qualification.
Subject Matter Expert (sme) - Production Optimization
Cognite
Subject Matter Expert (SME) Production Optimization Location: Bengaluru Department: Global Strategic Services Data Science EMEA Employment Type: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader driving industrial digital transformation through AI and data. Our flagship solutions include Cognite Atlas AI and Cognite Data Fusion (CDF), empowering industries such as Oil & Gas, Chemicals, Pharma, Manufacturing, and Energy to optimize operations and innovate at scale. We have been honored with awards like the 2022 Technology Innovation Leader and 2024 Microsoft Energy and Resources Partner of the Year. Our Values Impact: Deliver meaningful results in every endeavor. Ownership: Take responsibility beyond boundaries, fostering inclusivity and teamwork. Relentless: Innovate persistently with resilience and care. Role Overview As a Production Optimization SME, you will leverage deep industry expertise to guide Cognite s Data Science and Customer Success teams in delivering data-driven production optimization solutions. Acting as a trusted advisor, you will collaborate with project teams and customers to ensure maximum value realization through strategic and technical guidance. Key Responsibilities Advise customers and internal teams on production optimization challenges and solutions. Collaborate with Project Managers, Customer Success, Sales, and Product teams to align delivery with business goals. Translate customer needs into actionable project scopes and solution designs. Demonstrate the value of Cognite Data Fusion and related applications for production optimization. Create demos, visualizations, and supporting materials for customer implementations. Provide on-site technical support and mentoring to technical teams, especially data scientists. Gather and relay customer feedback to improve products and solutions. Stay current on industry trends, Big Data, Business Intelligence, and Machine Learning technologies. What You Bring Bachelor s degree in Petroleum Engineering, Chemical Engineering, or related technical field. 5+ years experience in production engineering with expertise in: Optimizing production near wellbore, completions, and pipeline/network systems Designing and troubleshooting artificial lift systems (ESP, gas-lift, sucker rod pumps) Using multiphase flow simulators (Prosper, Gap, Pipesim) Analyzing reservoir and well performance data Conducting flow assurance studies (corrosion, scale, wax, hydrates, slugs) Familiarity with data-driven production optimization challenges and technologies. Python programming skills are a plus. Excellent presentation, coaching, and communication skills across organizational levels. Self-motivated, results-driven, and able to work independently and collaboratively. Proficient in English. Join a diverse, global team representing 70+ nationalities, with a strong focus on Diversity, Equality, and Inclusion (DEI). Work from a modern hybrid office environment in Bengaluru (Rathi Legacy, Hoodi). Enjoy a flat organization with direct access to leadership and minimal bureaucracy. Collaborate on ambitious projects impacting multiple industries worldwide. Engage with the Cognite HUB to exchange ideas and connect with peers and partners. Make Your Impact Be part of Cognite s mission to power digital transformation with DataOps and AI, enabling industrial clients to optimize operations sustainably and make better decisions every day. We welcome candidates from all backgrounds apply today! Qualification : Bachelors degree in Petroleum Engineering, Chemical Engineering, or related technical field.
Director / Sr Manager - Platforms
Eightfold
Job Title: Director / Sr Manager - Platforms Location: Bangalore, Karnataka, India Job Type: Full-Time (Hybrid Work Model) Experience Level: 10+ Years About Eightfold.ai: At Eightfold.ai, we are revolutionizing how organizations manage talent by leveraging the power of artificial intelligence. Our cutting-edge AI platform is transforming the way businesses hire, develop, and retain talent. By utilizing AI to understand individual skills and potential, we re solving the fundamental problem of matching people with the right opportunities. We are looking for a visionary engineering leader to drive the growth of our Core Infrastructure Team in India, shaping the foundation of our AI platform. About the Core Infrastructure Team: The Core Infrastructure Team at Eightfold is the backbone of the organization, responsible for the architecture, maintenance, and enhancement of critical infrastructure elements that support our entire technology stack. Our team builds and maintains systems for Search, Databases, Machine Learning Infrastructure, Data Warehouses, Developer Platforms, and Application Infrastructure. We ensure the scalability, security, and reliability of these services, which underpin every product that we offer to our users and customers. What You ll Own & Drive: As the Director / Sr Manager - Platforms, you will lead the technical direction for Eightfold's infrastructure, security, and analytics platforms, ensuring they meet the needs of our growing enterprise-scale business. Vision & Roadmap: Lead the strategy, roadmap, and execution of the Infrastructure, Security, and Analytics platforms. Team Building: Hire, mentor, and lead a high-performing engineering team, fostering a culture of innovation, excellence, and autonomy. Cross-Functional Collaboration: Partner with Product, Data, and DevOps teams to build secure, scalable systems that support business growth. Infrastructure Scaling: Ensure reliability, availability, and performance across both cloud (AWS, GCP) and on-prem environments. Security Leadership: Define and enforce security protocols, including threat modeling, vulnerability management, and compliance frameworks (SOC2, ISO27001, etc.). Operational Excellence: Champion modern engineering practices, including CI/CD, observability, and cost optimization. Analytics Platform Development: Lead the creation and scaling of an end-to-end Analytics Product stack including data warehouse, query engine, and dashboards. Ownership & Impact: Take ownership of the full product/technology lifecycle from vision, architecture, and deployment, ensuring long-term impact and success. What You Bring: Required Skills & Experience: 10+ Years of Engineering Experience: Significant experience in engineering with at least 3+ years in a leadership role leading teams at scale. Expertise in Cloud Infrastructure: Deep expertise in cloud-native infrastructure (AWS, GCP, etc.) and DevSecOps principles. Proven Success in Platform Scaling: A track record of building and scaling secure, reliable platforms at an enterprise level. Security Expertise: Leadership in security initiatives, including threat modeling, vulnerability management, and compliance. Excellent Communication: Strong communication skills, with the ability to influence and collaborate across engineering and business teams. Bonus Experience: Exposure to scaling analytics stacks (Snowflake, dbt, Airflow, Looker, etc.) is a plus. Leadership & Culture Building: Demonstrated success in building high-caliber teams and cultivating a thriving engineering culture. Impactful Leadership: Take on a high-leverage leadership role that shapes the foundation of Eightfold's AI platform and directly impacts the company s growth and success. Innovative Environment: Work with cutting-edge technologies and collaborate with brilliant minds to solve complex engineering challenges. Career Growth: As a leader at Eightfold, you will have the autonomy to drive strategic initiatives while building and scaling high-performing teams. Hybrid Work Model: Enjoy a flexible hybrid work model with the ability to work remotely while maintaining a strong in-office presence for team collaboration starting February 1, 2024. Comprehensive Benefits: Competitive salary, comprehensive family medical coverage, and eligibility for equity awards and discretionary bonuses or commissions. How to Apply: If you're a visionary engineering leader with a passion for building scalable, secure platforms and leading high-performing teams, we want to hear from you. Join Eightfold.ai and help us redefine how companies build, hire, and retain their workforce using AI-powered talent intelligence. Equal Opportunity Employer: Eightfold.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
Senior Software Engineer Backend
Eightfold
Job Title: Senior Software Engineer Backend Location: Bangalore, India Job Type: Full-Time | Hybrid Experience Required: 3 5 Years About Eightfold.ai At Eightfold.ai, we are on a mission to solve one of the most critical challenges of our time employment. We are building the world s first AI-powered Talent Intelligence Platform that helps organizations hire, develop, and retain a diverse and high-performing workforce. By leveraging deep-learning AI and data science, Eightfold is transforming how individuals and companies unlock potential and make career-defining decisions. We have raised $410M+ in funding and are backed by leading investors with a valuation of over $2 billion. If you re passionate about solving meaningful problems at scale, this is your opportunity to make a lasting impact. About the Role We are looking for a Senior Backend Engineer who thrives on solving complex system-level problems and building scalable backend platforms that serve thousands of global enterprise users. You ll be part of a highly motivated engineering team working on impactful products for large enterprises, governments, and nonprofits. What You ll Do Design and develop robust, scalable, and configurable backend applications and modules with a strong focus on performance and reusability. Contribute to distributed systems design, microservices architecture, and scalable API development. Collaborate cross-functionally with Product, Design, and Engineering to deliver feature-rich experiences. Work with AI-assisted development tools like GitHub Copilot and Cursor to boost development velocity. Engage in technical discussions, code reviews, and architectural planning to improve overall software quality. Prototype, test, and iterate on new ideas that push the boundaries of our product capabilities. 3 5 years of industry experience with a strong foundation in computer science fundamentals, data structures, and algorithms. Proven experience in backend application development and a passion for solving system design and scalability challenges. Strong problem-solving mindset and ownership of end-to-end product development. Exposure to cloud-based infrastructure (preferably AWS) is a plus. Curiosity to work on AI-driven applications and modern coding tools. Excellent collaboration and communication skills with a proactive attitude. Our Backend Tech Stack Languages: Python, SQL, Bash Frameworks & Libraries: Flask, TensorFlow Infrastructure & Tools: Docker, Ansible, Apache Spark, Solr Databases: MySQL, AWS Aurora, Redshift Cloud Services: AWS S3, CloudFormation, SNS, SQS Note: Experience with similar technologies is also welcome. Shape the future of work through cutting-edge AI products that solve real-world hiring challenges. Thrive in a high-impact, high-ownership culture built around innovation and autonomy. Work alongside world-class engineers, researchers, and product leaders. Competitive compensation, equity opportunities, and comprehensive health benefits. Hybrid work model: Return to the office 2x per week. Equal Opportunity Statement Eightfold.ai is an equal opportunity employer committed to building an inclusive and diverse workforce. We welcome applications from all backgrounds regardless of race, religion, gender, sexual orientation, or disability. Apply Now If you re a backend engineer who loves tackling hard problems, building scalable systems, and working in a mission-driven environment Eightfold wants to hear from you.
Staff Engineer - Core Infrastructure
Eightfold
Staff Engineer - Core Infrastructure Location: Bangalore, Karnataka, India Employment Type: Full-Time | Hybrid Work Model About Eightfold.ai At Eightfold.ai, we re transforming the future of work by leveraging artificial intelligence to connect individuals with career opportunities based on their skills and potential, not just their network. Our Talent Intelligence Platform powers a more diverse, inclusive workforce by helping organizations plan, hire, develop, and retain top talent. With $410M+ in funding and a $2B+ valuation, we are revolutionizing how the world thinks about skills, potential, and careers. If you re passionate about cutting-edge technology, infrastructure, and creating scalable solutions that impact the world, we want you to join us. The Opportunity We re looking for a Staff Engineer to join our Core Infrastructure Team and help scale the backbone of Eightfold s platform. This high-impact role will involve designing, building, and optimizing foundational systems that power everything from search and machine learning infrastructure to developer platforms and observability tools. You will drive system design across our stack and mentor engineering teams to build scalable, resilient systems that enable Eightfold to grow and deliver AI-powered solutions for our customers. What You ll Own & Drive Architect & Scale Core Systems: Design and build scalable infrastructure systems that support Eightfold s AI-driven products, including search, compute, storage, and machine learning infrastructure. Cross-Functional Leadership: Lead cross-team technical initiatives, collaborating with Product, Security, Data, and Platform teams to align with company-wide goals. Hands-On Development: Contribute directly to system design, code reviews, and incident response, ensuring best practices are followed. Mentorship & Leadership: Guide and mentor engineers to help them grow into future leaders, fostering a culture of technical excellence across teams. Advocate for Engineering Excellence: Champion best practices across areas such as cloud architecture, CI/CD, security, and observability. Solve Complex Infrastructure Challenges: Tackle problems around reliability, scalability, and infrastructure performance, ensuring the systems are robust and perform well at scale. Bring Emerging Tech to Life: Stay on top of the latest trends and technologies, incorporating new scalable design patterns into our architecture. What You Bring 10+ years of experience in backend or infrastructure engineering, with a strong background in building distributed, cloud-native systems. Proven track record in designing and delivering reliable, high-scale services (ideally in AWS, GCP, or Azure environments). Expertise in Infrastructure Technologies: Deep knowledge of containerization, orchestration (Kubernetes), and infrastructure-as-code. Experience with one or more of the following: search infrastructure, ML/AI infrastructure, databases/data warehouses, developer tooling, or platform security. Leadership Experience: A passion for mentoring and guiding engineers, influencing teams and peers, and driving excellence across projects. Strong communication skills, able to translate complex technical challenges into strategic business impact. (Bonus) Experience with SRE principles, cloud security, and compliance for enterprise/government environments. Our Engineering Culture At Eightfold, we believe in ownership over tasks. You won t just be given directions; you ll be trusted to take responsibility and make a measurable impact. We have a growth mindset and continuously improve in all aspects of our work. Collaboration, transparency, and speed are core to everything we do. You ll work in a dynamic, supportive environment where your work directly influences the success of the company and its mission. Meaningful Work: Help shape the future of work by building products that impact careers and businesses globally. Growth Opportunities: Be part of a rapidly scaling company where your contributions are highly valued. Competitive Compensation: Attractive salary, equity, and comprehensive benefits package (including medical, vision, and dental coverage). Hybrid Work Model: Work from our Bangalore office twice a week, with flexibility for remote work. Inclusive Culture: We are committed to fostering a diverse and inclusive work environment where everyone feels valued. Equal Opportunity Employer Eightfold.ai is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. If you re a hands-on, innovative engineer with a passion for building scalable systems and tackling infrastructure challenges, we want to hear from you.
Lead Cloud Engineer - Hpc
Chevron Corporation
Lead Cloud Engineer HPC (High Performance Computing) Location: Bengaluru, India Company: Chevron Experience Level: 5 10 Years Department: IT Cloud Engineering Work Mode: Hybrid (Global Operations Support) About the Role Chevron is seeking a Lead Cloud Engineer HPC to deliver next-generation High Performance Computing (HPC) infrastructure and application solutions. This position plays a key role in supporting compute-intensive workloads such as geophysics, reservoir simulations, AI/ML models, and parallel file systems, with a focus on cloud-native solutions and low-latency architectures. This role is ideal for someone experienced in cloud engineering, Linux system administration, and HPC architecture. Key Responsibilities Design, deploy, and support HPC environments for compute-intensive workloads. Configure and manage HPC job scheduling systems (e.g., Slurm, PBS). Implement and maintain parallel file systems such as Lustre. Manage Azure-based cloud infrastructure using VM Scale Sets. Collaborate with data scientists and developers to optimize infrastructure. Leverage Ansible, Satellite, and Python for automation. Optimize low-latency networks for distributed computing. Modernize HPC architecture with an eye on cost control and performance. Required Qualifications Bachelor s degree in Computer Science, Information Systems, or related field. 5 10 years of experience in: Linux system administration in a large-scale environment Microsoft Azure, including VM Scale Sets HPC job schedulers Slurm, PBS Parallel file systems Lustre Automation tools Ansible, Satellite, Python Supporting compute-heavy scientific/engineering applications Understanding of storage systems, networking, and performance tuning in HPC. Willingness to support global operations and participate in after-hours support. Preferred Skills Experience deploying HPC workloads in hybrid cloud environments. Familiarity with reservoir simulation or geophysical applications. Knowledge of security compliance and cost optimization in HPC/cloud. Working Hours Chevron supports global operations. Work hours may be aligned across international teams: Standard Work Days: Monday to Friday Shift Options: 8:00 AM 5:00 PM or 1:30 PM 10:30 PM IST Benefits & Perks Competitive compensation package Health, life, and accident insurance Flexible work schedule and hybrid options Professional development and certification support Work on cutting-edge HPC and AI infrastructure Equal Opportunity Employer Chevron is committed to a diverse and inclusive workforce. All qualified applicants will receive consideration without regard to race, gender, religion, sexual orientation, nationality, age, or disability. Chevron participates in E-Verify in applicable regions. Apply Now If you re passionate about building scalable HPC infrastructure in the cloud, apply now to join Chevron s Cloud Engineering team in Bengaluru. Qualification : Bachelors degree in Computer Science, Information Systems, or related field.
Senior Software Developer
Oracle India
Senior Software Developer Location: Bengaluru, Karnataka, India Job Category: Product Development Years of Experience: 3 to 5+ years Job Description: As a Senior Software Developer at Oracle, you will be responsible for designing, developing, troubleshooting, and debugging software programs for databases, applications, tools, and networks. This role will give you an opportunity to lead and provide technical guidance to other software developers. You will work on software development tasks that involve making changes to software architectures to meet evolving needs. Responsibilities: Design, develop, and implement software solutions to meet the needs of our cloud-based platforms. Troubleshoot and debug software applications, ensuring smooth functionality across different platforms. Provide technical leadership to other developers and guide them through complex tasks and challenges. Specify and implement software changes to meet new demands, evolving the existing software architecture as needed. Collaborate closely with cross-functional teams to ensure the success of development projects. Required Skills: Proficiency in Java (Programming Language) Strong knowledge of SQL (Structured Query Language) Ability to design and develop software with a focus on quality, scalability, and performance. About Us: Oracle is a world leader in cloud solutions, helping businesses tackle the most pressing challenges of today using the technologies of tomorrow. Our solutions are trusted by industry leaders across sectors, and we continue to thrive by adapting and innovating. Oracle operates with integrity and inclusivity, making us a global leader in technology. We are committed to fostering a diverse and inclusive workforce and offer a supportive, collaborative environment where innovation thrives. With competitive benefits, flexible work options, and a focus on work-life balance, we encourage our employees to grow professionally and give back to their communities through various volunteer programs.
Php Lead
Covalensedigital
PHP Lead Location: Bangalore Role: PHP Lead Experience: 8 - 15 years Number of Positions: 1 Qualifications: Job Description: 8 - 15 years' experience in designing, building, developing, deploying, and supporting CRM solutions using SFDC. Ownership of technology challenges related to the implementation of CRM technologies. Ability to understand and solve business and technology challenges related to the implementation of all areas of the Salesforce platform. Experience enforcing governance across a large workforce that will include both internal and external resources. Agile delivery and experience working with cloud-based technologies and methodologies. Experience in governing cross-functional/cross-regions solutions and ability to manage processes end-to-end. Strong communication skills, exceptional written, verbal, and presentation skills to a diverse set of audiences. Ability to operate effectively in a global multi-cultural environment and drive harmonization and standardization. Experience in Telecom or Enterprise CRMs. Building the CRM product in Opensource (OOPS, PHP, SugarCRM, vTiger, Laravel). Good to Have: PHP SugarCRM Laravel - 3 years Cloud-based technologies
Systems Analyst 1-support
Oracle
Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to Oracle's customer base, while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as handling technical questions regarding the use of and troubleshooting for Oracle s Electronic Support Services. As a primary point of contact for customers, you will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Career Level: IC1 (Individual Contributor 1) Responsibilities: As a Systems Engineer, you will interface with the customer s IT staff regularly. Whether on-site or working remotely, you will be responsible for resolving moderately complex technical problems related to the installation, recommended maintenance, use, and repair/workarounds for Oracle products. You should have knowledge of Oracle products and at least one platform being supported. You will work with general guidance from senior engineers and management and may independently handle some areas of responsibility. Required Skills: Computer Science SQL (Structured Query Language) Technical Support UNIX About Us: As a world leader in cloud solutions, Oracle uses tomorrow s technology to tackle today s problems. True innovation starts with diverse perspectives and a wide range of abilities and backgrounds. At Oracle, we believe in inclusive workforce development. When everyone s voice is heard, we are inspired to push beyond what s been done before. This philosophy has been at the core of Oracle for over 40+ years, operating with integrity, and continuing to thrive in diverse industries. Benefits: Work-life balance: Flexible options to balance work and personal life. Employee Benefits: Competitive suite of benefits including flexible medical, life insurance, and retirement options. Volunteer Programs: Encouraging employees to give back to their communities through volunteerism. Commitment to Diversity: Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status, or any other characteristic protected by law. Oracle will consider qualified applicants with arrest and conviction records in accordance with applicable law.
Principal Software Developer
Oracle Corporation
Job Title: Senior Software Engineer Company: Oracle Location: Bengaluru Position Summary Oracle is seeking a highly skilled and experienced Senior Software Engineer to join our team. The ideal candidate will have 6 to 10 years of experience in software engineering, proficient in Java, microservices, SQL, and cloud technologies. This role involves leading and advising architecture discussions, design sessions, and code reviews, ensuring functional correctness, architectural maintainability, and performance. Key Responsibilities Technical Leadership: Develop long-term technical roadmaps for the solution area. Lead and advise on architecture discussions, design sessions, and code reviews, ensuring best practices for functional correctness and maintainability. Drive software risk analysis, identify potential risks, and implement mitigation strategies. Collaboration and Innovation: Partner with strategy and solution teams to provide recommendations and guidance on solutions. Investigate new technologies and innovations, evaluating their potential for integration into the solution area. Engineering Culture: Reinforce and promote engineering culture and values across the organization. Foster collaboration and knowledge sharing within the team to ensure continuous improvement in engineering practices. Diversity and Inclusion: Actively contribute to a diverse and inclusive culture that celebrates varied insights and perspectives. Participate in initiatives that encourage innovation through diverse voices and backgrounds. Required Qualifications Experience: 6-10 years of software engineering experience, with expertise in Java, microservices, and SQL. Experience working in cloud environments and with web development is desirable. Technical Proficiency: Strong proficiency in software design, code quality, and architecture decisions. Experience with leading architecture discussions and making critical design decisions. Proficiency in identifying and mitigating software risks. Additional Skills: Excellent problem-solving and analytical skills. Ability to collaborate and communicate effectively with cross-functional teams. Strong leadership and mentoring skills to promote best practices in engineering. Preferred Qualifications Prior experience with cloud-based solutions and knowledge of cloud technologies. Familiarity with the latest innovations and technologies in the software engineering space. About Oracle At Oracle, we thrive in a culture of diversity, inclusion, and innovation. We believe in creating a workforce where every voice is heard and valued, which fuels our commitment to the highest standards of excellence. Oracle offers competitive employee benefits, including medical, life insurance, retirement planning, and opportunities for community engagement.
Procurement Operations Analyst
Couchbase
Job Title: Procurement Operations Analyst Location: Bengaluru About Couchbase: As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission! Position Overview: The Procurement Operations Analyst will support end-to-end procure-to-pay continuous improvement and process excellence. This role is integral to Couchbase s purchasing, travel & expense (T&E), and supplier programs. It requires problem-solving, process-oriented skills, and a strong customer service focus. The ideal candidate will have experience in project or program management and a high attention to detail. What You Will Do: General Responsibilities: Support the development and maintenance of procure-to-pay processes, including travel policies, procedures, and best practices. Maintain KPI and metric dashboards to measure program success. Create and distribute periodic and ad hoc reports for internal teams. Drive continuous improvement efforts for the Procurement function. Travel & Expense (T&E): Serve as the primary support for T&E process and policy questions. Develop and facilitate workforce training on T&E policies and procedures. Administer the Navan platform for travel-related processes. Build relationships with preferred travel providers to drive cost savings. Ensure effective communication and escalation between Accounting, Procurement, and Navan. Supplier Programs: Project manage Couchbase s supplier programs, including reporting, engagement, and vendor outreach. Own Procurement s supplier databases in Coupa. Identify opportunities for Couchbase to participate in global diversity councils and manage those relationships. Compliance: Support daily compliance activities and projects within Procurement. Identify opportunities to strengthen compliance and streamline processes across functions. Explore opportunities to leverage new and existing technologies. What We Are Looking For: Experience: 3+ years of experience in procure-to-pay and/or T&E in a high-growth technology company. Project Management: Strong project management skills with a proven ability to drive initiatives to completion. Communication: Excellent verbal and written communication skills. Customer Service: Strong customer service skills and ability to work with various stakeholders. Adaptability: Ability to remain flexible and change priorities in a fast-paced environment. Self-Starter: Must be proactive and able to work independently. Technical Skills: Knowledge of Coupa and/or Navan is a plus. Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase s mission is to simplify how developers and architects develop, deploy, and consume modern applications. With Capella, our flexible, affordable cloud platform, we empower organizations to quickly build and deliver premium customer experiences with unmatched price-performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications. Benefits at Couchbase: Generous Time Off Program: Flexibility to care for yourself and your family. Wellness Benefits: Comprehensive medical plans, dental, vision, life insurance, and employee assistance programs. Financial Planning: RSU equity program, ESPP, retirement planning, and business travel insurance. Career Growth: A Be valued, Create value approach to your career development. Fun Perks: Ergonomic office setup, food & snacks for in-office employees, and more!
Workforce Management Specialist
Solaredge Technologies
Power the Future with Us! Location: Bengaluru, India SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with 5000+ employees, operations in 34 countries, and millions of installations worldwide. Our innovative product portfolio includes solar inverters, battery storage, EV charging, backup systems, and complete home energy management solutions. We are looking for a Workforce Management (WFM) Analyst to help optimize our call center operations and enhance customer experience. If you have strong analytical skills, thrive in a fast-paced environment, and enjoy working with real-time data and scheduling, this role is for you! What You ll Be Doing Monitor daily call volume and key performance metrics. Analyze real-time adherence data to identify trends and training opportunities. Maintain user profiles within WFM software. Create and adjust schedules based on forecasts, ensuring operational efficiency. Collaborate with leadership to schedule training and meetings while minimizing support impact. Provide actionable data to internal teams and offer insights for process improvements. Deliver feedback to call center team leaders and managers. Prepare & analyze reports on key performance indicators (KPIs). Adapt to changing priorities and perform additional duties as required. 1-2 years of experience in a workforce management role. Expertise in Erlang-C calculations for staffing and scheduling. Strong analytical and problem-solving skills. Excellent communication skills (verbal, written, and interpersonal). Proactive & self-motivated with exceptional time management abilities. Ability to multitask in a fast-paced, dynamic environment. Proficiency in Microsoft Office (intermediate Word, advanced Excel). Adaptability to change with the ability to set and adjust priorities as needed. Be part of a global leader in clean energy innovation. Opportunities for career growth and skill development. Regular training & upskilling programs. Work in a diverse and inclusive environment. At SolarEdge, we believe our people are our greatest asset. Join us and be a part of a future powered by clean, renewable energy! Apply today and take the next step in your career!
Business Operations Analyst
Qualcomm
About GBFS Team: The Global Business and Finance Support (GBFS) team provides operational support to Qualcomm s headquarters and global regional teams, focusing on finance and business operations activities such as sales incentive planning, reporting, forecasting, basic analysis, and deriving insights from key business metrics. This role is designed to offer world-class internal support to sales teams, customer service, and HQ, ensuring seamless operations and helping them overcome business challenges with the help of tools like Salesforce, Tableau, and Power BI. General Summary: As a Business Operations Analyst, you will be responsible for supporting sales performance, forecasting, data analysis, and CRM management. The ideal candidate will possess strong analytical and technical skills, collaborate with cross-functional teams, and have a passion for delivering valuable business insights. Key Responsibilities: Generate detailed sales performance reports and dashboards, providing actionable insights to inform strategic decisions. Prepare accurate sales forecasts and assist with incentive planning. Collaborate with cross-functional teams, such as sales, finance, and IT, to ensure process alignment and operational efficiency. Maintain and optimize the Salesforce CRM system, ensuring data accuracy and supporting sales activities. Support monetization processes and analyze business performance metrics. Conduct transition calls and process reviews with HQ and global regional teams. Document processes, prepare reports, and offer recommendations for process improvement. Flexibly participate in evening calls (8 PM 11 PM IST) or work in shifts (2:30 PM to 11:30 PM) as needed for reviews and global coordination. Perform additional ad hoc business operations activities as required. Minimum Qualifications: 4 6 years of relevant experience in business analysis and operations activities. Strong proficiency in Advanced Excel, Salesforce, and incentive reporting and analysis. Solid understanding of business process monetization. Excellent analytical and problem-solving skills with a conceptual approach to data analysis. Strong communication skills (both verbal and written) and ability to work with global teams. Flexible schedule, with availability for evening calls and HQ reviews. Preferred Qualifications: Experience with tools such as Tableau and Power BI for data visualization and reporting. Educational background in Business Analytics, Business Administration, or related fields from a reputed B-school. Bachelor s degree in Science, Technology, Commerce, or Economics. Diploma in Business Analytics is a plus. Why Join Qualcomm? At Qualcomm, you ll work in a dynamic and innovative environment, collaborate with global teams, and contribute to cutting-edge business operations. We offer: Opportunities for learning and professional growth. Flexible working arrangements and a supportive work culture. The chance to work with some of the brightest minds in the industry. Qualification : Bachelors in science / B Tech / commerce / economics and/or
Iot Firmware Engineer
Solaredge Technologies
SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 4000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. Our R&D division is growing globally, as a IoT/IoE Firmware Engineer, you will be a crucial member of the SolarEdge India R&D team in Bangalore, responsible for developing embedded systems and firmware for our advanced solar energy products. You will play a key role in designing, implementing, and testing embedded software, ensuring its reliability, performance, and seamless integration with our hardware platforms. Responsibilities: Design, develop, test and maintain code for modern embedded Linux based IOT devices, both in low level and system level development. Collaborate with cross-functional teams, including Embedded firmware/hardware engineers, software developers, and product managers, to define system requirements and architect innovative embedded solutions. Develop and deploy secure, scalable, and reliable IoT/IoE architectures. Interface with sensors, actuators, and microcontrollers, Collect, process, and analyze sensor data using advanced tools Develop and implement efficient and reliable embedded software in C and C++ for Embedded Linux system used in SolarEdge products" Troubleshoot and debug embedded software and hardware interactions, identifying and resolving issues throughout the product development lifecycle. Participate in code reviews, providing constructive feedback to team members and ensuring code quality and adherence to coding standards. Job Requirements Bachelor's (B.E./B.Tech.) or master s degree (M.E./M.Tech.) in Electrical/Electronics Engineering, Computer Science, or a related field. 2+ years of experience in IoT/IoE embedded systems design and firmware development. Strong programming skills in both C and C++ Experience with Python is desirable. Proven experience in building complex, high-performance systems and applications. Proficiency in using modern development tools and version control systems (e.g., Git, Docker) Experience in user space application development in Linux Ability to identify, troubleshoot hardware and software technical problems. Strong debugging and Analytical thinking, problem-solving skills Excellent communication and teamwork skills to collaborate effectively with cross-functional teams. Experience in the renewable energy or power electronics industry is an added advantage. Provide technical support and troubleshooting assistance during product development. Stay up to date with the latest advancements in power electronics and firmware technologies. Drive results within constraints of Product life cycle development and production at scale. Results-oriented mindset with a focus on achieving tangible and measurable results. SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance. Qualification : Bachelor's (B.E./B.Tech.) or masters degree (M.E./M.Tech.) in Electrical/Electronics Engineering, Computer Science, or a related field.
Senior Oracle Cloud Security Analyst
Oracle India
About Oracle Customer Success Services Oracle Customer Success Services (CSS) follows a One Oracle approach to ensure customer success by offering a comprehensive range of services and solutions. Supported by certified and experienced professionals, CSS accelerates the customer journey by providing expert implementation and support. Through a customer-centric, integrated service model, CSS collaborates closely with Oracle Development to deliver exceptional solutions. Role Overview As a Senior Cloud Security Engineer, you will be responsible for delivering high-quality support and services in Oracle Database, Engineered Systems, and Cloud Technologies for premium customers. This role covers the entire product lifecycle, including architecture design, implementation, optimization, and maintenance. You will work directly with customers to ensure they maximize the value of Oracle s technology solutions. Career Level: IC4 Key Responsibilities 4.5 to 10 years of experience in Oracle Cloud Infrastructure (OCI). Lead the full cycle of Oracle Cloud Security assessments, design, and implementations, ensuring adherence to best practices. Hands-on expertise in Oracle Identity and Access Management (IAM), Identity Cloud Service (IDCS), and cloud security solutions. Implement and manage Active Directory (AD) and IDCS connectivity. Define and maintain role hierarchies, function security policies, and provisioning mechanisms. Perform vulnerability scanning using Qualys Guard and recommend remediation actions. Customize roles and responsibilities while configuring Single Sign-On (SSO) solutions. Analyze and report on application security configurations and compliance status. Support Software Development Life Cycle (SDLC) processes, including environment configuration and migration. Ensure robust User Access Provisioning, Application Control, and Security management. Deliver end-to-end Oracle Cloud Applications Security & Controls services. Required Skills & Expertise Cloud Security Cloud Services Cloud Technologies Diversity & Inclusion at Oracle At Oracle, we believe innovation thrives in an inclusive environment that embraces diverse perspectives. Our career opportunities span industries, roles, countries, and cultures, allowing employees to grow, innovate, and maintain work-life balance. With over 40 years of industry leadership, Oracle operates with integrity and excellence, serving some of the world s top companies. We are committed to fostering an inclusive workforce that encourages thought leadership and innovation. Oracle offers a highly competitive suite of employee benefits, including: Medical and life insurance Retirement planning options Parental leave policies Flexible work arrangements Opportunities to give back to the community through volunteer programs
Senior Data Science Engineer
Msci
Job Description We are seeking a highly skilled Data Acquisition Platform Engineer to join our dynamic team and help build AI/ML-driven solutions that process and classify unstructured data from diverse sources. This role involves designing and developing Python-based systems for data acquisition, processing, and deployment on GCP cloud. You will work with cutting-edge technologies to create solutions that integrate AI/ML models to parse and make data available for downstream consumption. Your Team Responsibilities Data Acquisition: Work on building a platform that acquires unstructured data from multiple sources such as financial documents, websites, and news. Data Processing: Utilize AI/ML models to map, classify, and process unstructured data for downstream system consumption. Cloud Deployment: Deploy the application on Google Cloud Platform (GCP) through DevOps processes, ensuring seamless and scalable operations. Model Management: Create, fine-tune, and deploy Machine Learning models (LLMs) for data classification, parsing, and processing. Application Maintenance: Manage and monitor the platform through various dashboards, ensuring it meets performance and reliability standards. Your Key Responsibilities Design and develop Python-based applications that leverage AI/ML technologies for unstructured data acquisition and processing. Deploy applications using DevOps methodologies on GCP or Azure cloud environments. Build and maintain Machine Learning models for tasks such as text classification, data parsing, and integration. Create interactive dashboards for monitoring and maintaining system performance. Continuously innovate by implementing and integrating the latest advancements in AI/ML, particularly in Natural Language Processing (NLP) and Transformers. Skills and Experience That Will Help You Excel 1. Python & Machine Learning: Strong experience in Python for building scalable data systems and integrating AI/ML models. Expertise in working with Transformers, NLP, and other advanced Machine Learning models for unstructured data processing. 2. Cloud & DevOps: Experience deploying applications on Google Cloud Platform (GCP) or Azure using DevOps tools and processes. Proficiency in building scalable, cloud-native applications that are easy to maintain and monitor. 3. Data Processing & Integration: Knowledge of data parsing, classification, and processing of unstructured data (e.g., text, documents, etc.). Experience in integrating AI/ML models with data pipelines for downstream consumption. 4. Tools and Technologies: Proficiency in DevOps tools for cloud deployment and automation. Familiarity with CI/CD pipelines and tools like Docker, Kubernetes, and Terraform. What We Offer Compensation & Benefits: Transparent compensation schemes and comprehensive employee benefits tailored to your location, ensuring your financial security, health, and overall well-being. Flexible Working: Flexible work arrangements, advanced technology, and collaborative workspaces. Learning & Development: Access to Learning@MSCI, LinkedIn Learning Pro, and customized learning opportunities for continuous professional growth. Career Growth: Multi-directional career paths, offering internal mobility and professional development opportunities. Inclusive Culture: A workplace that embraces diversity and inclusion, supported by various Employee Resource Groups such as Pride & Allies, Women in Tech, and Climate Action Network. Global Network: Work with a talented network of colleagues across the globe and contribute to innovative solutions for the global investment community. Equal Opportunity MSCI is an equal opportunity employer committed to diversifying its workforce. We ensure equal employment opportunities without discrimination or harassment based on race, religion, gender, disability, or any other characteristic protected by law. MSCI is also committed to providing reasonable accommodations for individuals with disabilities.
Operations Manager I
Concentrix
Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities : Manage a team of at least 100-150 executives supporting Voice operations Flexible and willing to work in a 24/7 shift environment. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients Oversee team organize resources, set goals, carry out strategy from Executives and client on a day-to-day basis; reporting responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization s policies and applicable legal requirements Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports) Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from WFM & Client and make adjustments to meet changing requirements Attend business reviews with the clients. Manage & control attrition keeping it to the minimum and plan for timely back fills Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and teamwork. Provide advice and assistance to senior management in planning, implementation, and evaluation of existing operations. systems and procedures Participate in weekly and monthly calls with clients to understand the expectations from the teams and provide updates Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in the process Coach & mentor Team leads, enabling them to lead their teams effectively Hire leads and managers, train, conduct inductions, manage employee & client satisfaction scores, performance Appraisals and attrition management Ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams, inter departments, cross functions across locations Ability to lead, guide, and mentor a team effectively, even in a fast-paced BPO environment. Ability to manage conflicts, motivate team members, and foster a collaborative work culture. Leadership skills to drive performance, handle challenging situations, and ensure alignment with client expectations Key skills and knowledge : Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills for interacting with clients, teams, and internal stakeholders Experience in handling voice operations (inbound and outbound) Client facing roles managing and representing operations Knowledge of the patient lifecycle journey of in US Healthcare & India - related regulatory requirements Experience in client facing roles managing and representing operations Experience in handling multiple teams and has shown improvement in the overall team performance Ability to coach and guide frontline, SMEs, support functions staff & the TL on a clear objective of delivering excellent customer experience A creative mind to think beyond the status quo and propose solutions internally as well as to clients Experience in working closely with Training and Quality team to strengthen and develop SOPs and training materials Quartile & People management skills Strong focus on delivering exceptional customer service and client satisfaction. Ability to understand customer needs and work with internal teams to ensure service excellence Educational Qualification : Graduation
Sr. Sme, Operations
Concentrix
Job Description The Sr. SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert). Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Groom new hires & provide floor support to enhance the customer experience Real Time support to advisors and monitor performance Identify root cause issues and recommend solutions. Effectively monitor and evaluate performance. Provide appropriate Coaching, evaluation feedback to Advisors. Handle voice calls and chat within the skill set. Perform transaction monitoring evaluations. Create, maintain and execute coaching plans, ensuring up-skilling to meet and exceed performance targets Work collaboratively with customers to deliver high levels of First Contact Resolution and Customer Satisfaction Key Skills and knowledge : Excellent written & verbal communication skills Strong customer service aptitude Strong Excel & Analytical skills shall be an added advantage. flexible, sensitive and open minded when dealing with customers. Expertise & proficiency in Banking products preferably credit cards Knowledge of Quality metrics & guidelines Experience in coaching individuals via observation, feedback, mentoring and task demonstration Ensure the highest standards of service delivery are maintained, monitoring quality performance and providing feedback to team members. Conduct audits of processes and transactions to identify areas for improvement. Implement process improvements to optimize efficiency and customer satisfaction Educational Qualification : Graduation
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