Customer Support Analyst (erp Support)

What do we look for? As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service. Your mission will consist of helping our software's users by investigating to provide them with the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of requests. Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers. In a nutshell, you will be the key point between the end-users and Odoo. Responsibilities Help customers with their use of Odoo Business Apps Solve functional problems by investigating Engage with our visitors and leads (Live chat) Ensure customers' satisfaction Improve customers's experience Contribute to the improvement of our product & all documentation Side projects (recruit and onboard new colleagues, give training, ...) Must Have 1+ years of experience in similar field Bachelor or Master degree IT & Business Affinity Customer oriented Autonomous and fast learner Fluent in English Solution minded Nice to Have Good knowledge of business processes Technical knowledge (XML, Python, JS) Qualification : Bachelor or Master degree