BS
Senior Customer Support Specialist
3+ weeks ago
Applicants:
0
Openings:
2
Job description
Senior Customer Support Specialist Kochi
Location: Cochin, India
Employment Type: Full-Time
Work Mode: Work from Office
Experience Required: 5 to 10 years
Job Summary
We are seeking a highly experienced and proactive Senior Customer Support Specialist to join our team in Kochi. If you are passionate about delivering exceptional customer service, have a strong technical background, and thrive in a fast-paced support environment, we want to hear from you.
Key Responsibilities
Customer Support: Deliver expert-level assistance to customers regarding our software, digital platforms, and recruitment-related tools.
Reporting Development: Collaborate with the product team to build and enhance reporting features as we launch our new software.
Live Chat Management: Operate our integrated live chat system to provide real-time support and improve response efficiency.
Ticketing System Administration: Maintain and streamline our ticketing system to ensure quick and effective resolution of client issues.
Desired Candidate Profile
Excellent Communication Skills: Strong written English and the ability to handle customer interactions with professionalism and empathy.
Technical Proficiency: Deep understanding of software platforms with a fast learning curve for new tools and systems.
Analytical & Problem-Solving Skills: Ability to troubleshoot and resolve technical challenges independently.
Reporting Expertise: Hands-on experience in data analysis and report generation, preferably within a tech or SaaS environment.
Join us in delivering top-tier support and shaping the future of our customer experience. Apply now to become a vital part of our growing team.
Required Skills
Senior
Customer
Support
Customer Support
Specialist
Senior specialist
Support specialist
Senior support specialist
Job Details
Job Type
Full-time
Work Mode
On-site
Education
Postgraduate Diploma
Posted On
3+ weeks ago
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