Operations Lead / Program Manager VMware & Cloud Infrastructure

Position: Operations Lead / Program Manager VMware & Cloud Infrastructure Location: CBD Belapur, Navi Mumbai Industry: IT Infrastructure Services Employment Type: Full-time, Permanent Salary: As per industry standards About Swan Solutions & Services Pvt Ltd: Swan Solutions is a leading IT Infrastructure services provider with over 33 years of industry expertise. Headquartered in Mumbai, the company generates 500+ Crore in revenue and partners with top industry giants like HP, Cisco, Microsoft, VMware, and NetApp. We serve a diverse range of sectors, including BFSI, PSU, SMBs, and corporate clients. Our workplace culture is built on innovation, collaboration, and celebrating the achievements of our team members. Role Overview: Swan Solutions is looking for an experienced Operations Lead / Program Manager with a strong background in VMware and cloud infrastructure to join our growing team. You will lead cross-functional teams, collaborate with clients, and oversee the development and execution of strategies that ensure the stability, security, and high performance of VMware and cloud infrastructures. Key Responsibilities: Lead cross-functional teams, collaborating with customers to deliver timely solutions and ensure customer satisfaction. Develop, maintain, and share comprehensive documentation, including troubleshooting guides and knowledge base articles. Implement proactive measures to optimize the stability and performance of VMware Cloud Foundations (VCF). Conduct root cause analysis (RCA) for critical incidents, providing preventive solutions. Manage and optimize VMware infrastructure, including ESXi, vCenter, vSphere, and NSX technologies. Troubleshoot and resolve issues related to VMware infrastructure (virtual machines, ESXi hosts, vCenter servers). Monitor VMware environment performance and ensure efficient resource utilization. Implement security best practices to safeguard virtualized environments. Create and execute backup and disaster recovery plans to ensure data integrity. Provide technical support and guidance to clients, resolving VMware-related issues. Plan and assess future capacity needs, recommending hardware and software upgrades. Work closely with IT teams and vendors to integrate VMware solutions into the broader IT infrastructure. Train clients on VMware best practices, helping them enhance their proficiency. Mentor junior engineers in troubleshooting techniques and technical practices. Contribute to product improvements through close collaboration with development teams. Lead and mentor cloud operations teams, fostering collaboration and knowledge sharing. Develop cost optimization strategies and manage security measures for cloud operations. Oversee cloud architecture design, planning, and execution. Manage disaster recovery and business continuity for cloud environments. Analyze and report on key performance indicators (KPIs) for cloud operations. Serve as a liaison between technical teams, management, and stakeholders to ensure alignment with business goals. Qualifications: Education: IT Graduate or equivalent degree Experience: Total: 15+ years in IT Relevant: Minimum 5 years of experience in cloud infrastructure management Extensive experience (8+ years) managing complex cloud infrastructures and leading cross-functional teams to optimize operations Proven expertise in VMware technologies such as ESXi, vCenter, vSphere, and NSX Certifications: ITIL certification (Required) PMP (Project Management Professional) certification (Preferred) Key Skills & Attributes: Strong troubleshooting and problem-solving abilities Excellent communication and customer service skills Ability to work both independently and as part of a team Willingness to travel to client sites as needed Strong leadership and mentoring skills Knowledge of cloud architecture and disaster recovery best practices Work in a vibrant, innovative, and accountable environment Engage in challenging and impactful IT projects Access ample opportunities for career growth and professional development Be part of a team culture that encourages creativity, fun, and excellence in delivering IT solutions Qualification : IT Graduate or equivalent degree