Head Zonal Service Ops-manager Job in Bharti airtel limited
Head Zonal Service Ops-manager
Bharti airtel limited
4+ weeks ago
- Bhubaneswar, Khordha, Odisha
- Not Disclosed
- Full-time
Job Summary
Skills Required :
Skills Required
Job Responsibilities
To develop robust acquisition control
- As well as ensure customer acquisition delight
- Provisioning & VAS Experience
- To manage revenue/Bad Debt/Churn risk from existing customer
- To ensure timely and efficient receivables management process
- To ensure timely collections.
- Circle Service Experience Opex Optimum utilization
- Compliance to all Audits/QoS
- Lead the implementation of MO strategy for differentiated Service Delivery based on Customer Segments. Measure and realign Service Cost based on Service Segments
- Facilitate the initiatives on customer delight and engagement for High Value Customers.
- Prepare and achieve Service Operation Vertical Circle AOP to include targets and spend per customer.
- Own and deliver Service Communication within Service Experience Regime
- Improve CSMM Scores in the Circle
Skills Required :
Skills Required
- Capable of taking independent decisions.
- Ability to influence and impact across all functions and verticals.
- Managing standardized process delivery across geographies (zones) leading
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