BriefCase
BriefCase

Lead - Provisioning Ops Job in Bharti airtel limited

Lead - Provisioning Ops

Bharti airtel limited 4+ weeks ago
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Job Summary

Job Responsibilities

  • Managing Operations - Provisioning & Customer Billing
  • Eliminating process & system defects through automation
  • New plans, schemes & product launch - To ensure customer journey is stitched, system readiness done and performance tracked
  • System reconciliations & closure - to ensure single information across systems. Automating the process with complete tracking
  • Tracking of KPIs & Customers Requests (Calls / Orders / SRs)
Calls Listening of billing & provisioning to ensure gaps are identified and fixed by making process / policy changesNew city launch / configuration (as per need)Managing iCRM level configurations SR, FTR, Workflows, TAT, Assignment data, Pin code, City, Circle, Technology, Reason / Sub reasons details addition / modification / deletion.Process re-engineering innovatively, convincing transformation & IT team on delivery by ensuring cost saving
Skills Required :
-Strong Leadership qualities-Decision mak
Experience Required :

3 to 10 Years

Vacancy :

2 - 4 Hires

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