Operations Manager Job in Bharti airtel limited

Operations Manager

Bharti airtel limited 4+ weeks ago

Jaipur, Rajasthan
Not Disclosed
Full-time
Permanent

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Job Summary

Job Responsibilities

PRINCIPLE ACCOUNTABILITIES.Drive network uptime1. Maintain Infra CP uptime as per given target by management.2. Taking follow up with BHL & OME partners for site Outages & close issue by coordinate with cross functional teams.3. Analysis on Repeated, FF & high outages, follow up with field team for outage control.4. Ensure for Daily outage con call with CI , ZOM & OME partners & sharing con call report to all concerns for further action on this .5. Tracking of Node isolation cases & >60 outage incidents
Outage Sign , KPI off & Service Penalty1.Ensure for outage report generations, validation & sign off with E// , OPCO & all OME partners on every month .2.Responsible for outage sign off as per SLA3.Tracking of repeated outages & closing infra , Estate & partner issues timely for service penalty reductions .4.KPI sign off as per agreementGovernance Meeting1. Doing monthly structured governance meeting with all OME partner, ZOM & sharing MOM points.2. Reviewing of MOM points & tracking of open issues till closer.3. Organize meetings, training programs and R & R in circle or zone level.Customer Management1. Monthly ORM with all customers & discuss on last month performance, New Energy Initiatives.2. Resolve customers queries & escalations.3. Joint visit with customer for problematic sites.4. Update Customer for any incidence/major outage at site.5. Timely sharing reports.6. I Hygiene closer .Operation & Maintenance:-1. Developing and implementing plans & schedules for maintenance operations.2. Managing predictive / preventive / shutdown maintenance for all utility equipment3. Conducting process audits; reviewing existing processes and re-designing for enhancing operational efficiency.4. Prepare Site visit plans for ZOM & CI & OME Partners on basis of high Outages & Energy.5. Ensuring that KPI's are achieved as set by management by driving and motivating the team members.6. Data analysis & making action plan for achieving set targets.7. basic Hygiene of sites .8. Frequent site visit with field team.8. Frequent site visit with field team.
People/Resource Management:1.Developing, recommending and implementing human resources strategies and policies in support of business objectives; developing & implementing a clear people strategy for the organization

Ensuring that services are delivered effectively through all core Human Resource components: values, people, enthusiastic team, job designs, reward, recognition, career management, performance management, training and conflict resolution.

Administering all employee benefit programs in conjunction with Finance and Administration departments.

4. MAJOR CHALLENGES1. Achieve the infra up time target as per company in an dynamic changeExternal environment with limited resource availability.2. Identifying and resolving problem areas/issues to maintain uptime.3. Avoid customer & Business escalations for high Outages in Chronic owner issue sites.

Skills Required :
7. SKILLS AND KNOWLEDGE
EDUCATIONAL QUALIFICATIONS

Experience Required :

5 to 10 Years

Vacancy :

2 - 4 Hires