Engineering Manager - Java/j2ee Job in [24]7.ai

About [24]7.ai Innovation Labs:

At [24]7.ai Innovation Labs, we make it simple for consumers to connect with companies to get things done. Headquartered in Campbell, California, USA with R&D centres in the US, India, Canada, Sweden, and sales offices in the US, Canada, UK, and Australia. We provide customer engagement solutions for service and sales powered by a cloud platform that uses big data and predictive analytics to deliver business outcomes.

[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7.ais technology helps companies create a personalized, predictive and effortless customer experience across all channels. The worlds largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 2.5 billion conversations, most of which are automated and learn from each consumer experience. We have one of the best work environments in Bangalore. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

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About [24]7.ai Conversational Platform Software Product:

[24]7 Conversational Platform provides an intelligent, interactive platform for live Conversational Platform and voice assistance that focuses on the entire end user experience. Through predictive analytics and smart routing, [24]7 Conversational Platform targets the customers most likely to benefit from live assistance and connects them with agents best able to service their needs. [24]7 Conversational Platform integrates with in-house and outsourced contact center infrastructure to streamline the hand-off from self-service to live assistance

[24]7 Conversational Platform is designed as a distributed SaaS platform with smart client apps that make it easier to monitor and process visitor-agent interactions while ensuring robust performance and scale.

The Platform delivers significant support cost reduction and sales revenue uplift by deflecting contacts from phone and email. Use intent-driven engagement and deep Conversational Platform analytics to understand what your customers want to do, systematically enhancing... For more details please use below URL

Job Summary:

In the role of Engineering Manager, you will work on building a highly-scalable and extensible SaaS enabled Conversational Platform with smart client apps. This position requires background in software engineering, technical and people management. The successful candidate will be technically managing multiple scrum teams which works on cutting edge technologies on Google cloud platform.

Job Requirement:

• BS / MS, preferably in CS / IT from a reputed institution, with strong foundations in Computer Science
• Typically 11 - 14 of Software Product Developmentexperience (Backend / Full stack) in a fast-paced and dynamic environment.
• Least of 2+ years of experience in managing a team of software engineers.
• 3+ years of experience in leading highly-complex, technically-challenging, cross-functional software oriented projects from inception to delivery.
• Solid CS Fundamentals. (Data Structures, Algorithms, OS, Databases)
• Decent experience in Core Java and Micro services Architecture.
• Experience Building Large Scale Distributed Applications Or Large-Scale Internet Systems (Cloud Computing)
• Technologically savvy with excellent communication abilities is a must.
• Proven Track Record of Achieving Objectives On Schedule, On Budget, And Within Quality Targets.
• Good to have experience working in UI technologies such as React, Redux
• Good to have experience in developing high-performance distributed systems.
• Experience with All Aspects Of Software Development Lifecycle. Knowledge Of Agile Methodologies Is A Big Plus.
• Ability to weigh the pros and cons of different designs and select the most optimal one is a must.
• Experience and knowledge of cloud enabled services and applications are a plus.
• Exposure To Open Source Technologies Is A Plus.
• Good attitude, Analytical skill

Key Responsibilities:

• In this role, the successful candidate will be reporting to the Director of Engineering and will work closely with the Product Management, Engineering, UX/UI, and Customer support teams in Agile environment for the success of SaaS Enabled Conversational Platform software product of [24]7.ai
• Should be willing to review the architecture, design, code, test strategy and test cases to provide right direction to the team.
• Shall be responsible for coming up with efficient plan to deliver features and provide efficient product support by setting the right priorities.
• Attracting, retaining and building top notch full stack engineering talent;
• Be a mentor, technical leader and thought leader for a talented team of both front end and back end engineers, challenging them and helping them grow;
• Set and achieve challenging goals and build trust and influence across teams.
• Drive execution for product roadmap. Manage engineering and operational project/program teams in the design, test and deployment of new infrastructure projects, products, and/or features.
• Ensure new technologies are employed productively in operations by planning their release, working with internal customers on adoption, as well as identifying and resolving problems throughout the project's life cycle.
• Responsible for production support activities for all products and components owned by the squad.
• A proven track record of working closely with cross functional teams like Product Management & other teams by understanding the priorities.

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